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August 2020 | VOLUME 16 | ISSUE 8
CONTENTS
F E AT U R E S 8 6 Ways to Help Workers Reduce Stress During Difficult Times 20 In the News 22 Cen-Tex Waste Water Inc. 28 ALW Classifieds 30 Index of Advertisers
CEO & PUBLISHER Gideon W. Smith
CREATIVE DIRECTOR Melissa Kennelly
SENIOR EDITOR Katherine Nolan
EDITORIAL MANAGER Heidi Karpinich
ADVERTISING Tracy Rodean
CIRCULATION Noah Aiden
Phoenix Global Media Inc. P.O. Box 235, Stockton New Jersey 08559 866-418-4400 phone 973-532-0319 fax sales@americanliquidwaste.com
SUBSCRIPTIONS $15.00 per year, or by eligible request.
American Liquid Waste Magazine is published by Phoenix Global Media Inc. Copyright 2020 by Phoenix Global Media Inc. All rights reserved.
POSTMASTER: Please send changes to American Liquid Waste Magazine P.O. Box 235, Stockton New Jersey 08559
Opinions expressed in editorial submissions contributed to American Liquid Waste Magazine are those of the individual authors exclusively and do not necessarily reflect the opinions of American Liquid Waste Magazine, its staff, its advertisers, or its readership. American Liquid Waste Magazine assumes no liability or responsibility toward independently contributed editorial submissions or any typographical errors, mistakes, misprints, or missing information within advertising copy.
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TECH NEWS
P R O D U C T W AT C H
A S S O C I AT I O N N E W S
6 WAYS TO HELP WORKERS IN THE NEWS
REDUCE STRESS
A S S O C I AT I O N I N S I D E R
DURING DIFFICULT TIMES
INDEX SPOTLIGHT Dif ficult times at work, at home, or even in society at large can cause workers to struggle to cope with feelings of uncer tainty, vulnerability, stress, and a sense of being overwhelmed. Workers’ dif ficulties in coping with stressful circumstances can lead to serious consequences for employees and your por table restroom rental or septic services business.
E
xperiencing relatively brief periods of high stress typically does not cause lasting negative
effects on people. However, when exposed to extremely stressful circumstances is prolonged, it can
Below is a list of ways employers can create working conditions that are more conducive to lower stress for workers and help them manage their stress levels.
eventually negatively impact mental and physical
CAUSES OF DIFFICULTY AND RESULTING KINDS OF STRESS
health. It’s a problem that also often becomes
First, it’s important to know the difference between
extremely costly for employers of over-stressed
the kinds of stress people experience and then focus
workers, causing losses of income and increases in
on ways to help alleviate the most severe form of
healthcare costs, among other serious outcomes.
stress for workers at your company.
8 A ME RIC AN L IQUID WA S T E AU GU S T 2020
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assess their workplaces as very stressful or extremely
...a high percentage of U.S. American workers assess their workplaces as very stressful or extremely stressful.
stressful. (See the link to the CDC publication in Additional Resources, below.) LIVING AND WORKING UNDER HIGHLY-STRESSFUL CONDITIONS OVER TIME CAN CAUSE MANY HEALTH EFFECTS, SUCH AS: • Fatigue
There are two primary classes of stress causes that people can find themselves trying to cope with in the workplace: 4 Brief but intense events or issues can cause brief stress, known as acute stress. For example, being in a
• Cardiovascular disease
• Anxiety
• Weakened immune system
• Depression • Diabetes
• Suicide
• Cancer
• Numerous others
• Obesity
minor auto accident, or struggling briefly to adopt a new procedure at work can cause briefly high stress. Acute stress comes and goes and usually does not
EMPLOYER’S RISK OF LOSSES FROM EMPLOYEES’ COPING DIFFICULTIES
cause serious consequences to an employee’s well-
Consequences of workers’ concentration, morale, energy
being or job performance.
levels, and other functional changes in their mental and
4 Difficult conditions can cause prolonged stress,
physical condition can result in major losses for portable
known as chronic stress. For example, a troublesome
restroom rental and septic services businesses. More
relationship at home, or coping with the current global
broadly, employees’ difficulties in coping with stressful
health and economic crisis can cause prolonged high
circumstances cost U.S. businesses an average of over
stress. Continued extreme stress caused by long-term
$300 billion per year.
difficult circumstances at home or work can lead
Therefore, it makes sense for employers to take
to potentially serious health impacts and poor job
measures to make their workplaces less stressful places
performance.
for employees and help employees who may find
EMPLOYEE RISKS OF HEALTH IMPACTS FROM COPING DIFFICULTIES Research by the Centers for Disease Control (CDC) indicates that a high percentage of U.S. American workers
themselves struggling to cope with difficult and stressful circumstances over prolonged periods. Taking prompt action to help mitigate difficult situations for people at work can help businesses avoid the serious continued on page 10
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AU G U ST 2 0 2 0 A M E RI C A N LI QUI D WASTE 9
BUSINESS CORNER
consequences of not addressing their employees’ needs
TECH NEWS
when they appear to be coping with prolonged extreme
HOW TO HELP EMPLOYEES MANAGE THROUGH DIFFICULT PERIODS
stress.
Here are some ways employers can help workers cope
P R O D U C T W AT C H
SOME OF THOSE CONSEQUENCES TO BUSINESSES CAN INCLUDE: • High absenteeism • High employee attrition rates
I•N THE NEWS Reduced productivity
A S S O C I AT I O N N E W S
better through difficult personal and occupational challenges:
1.
MONITOR FOR EXCESSIVE STRESS LEVELS IN YOUR WORKPLACE.
As in many, if not most, other industries, entrepreneurs
A S S O C I AT I O N I N S I D E R
in the portable restroom rental or septic services, and
• Poor product and service quality
others in the wastewater management industry are
• Decreased customer satisfaction
focused full-time on growing a successful business.
• Increased employee healthcare costs
Business owners often work at a fast pace for very long
• Increased customer dissatisfaction rates
hours, with little sleep and no relief in sight during
S• Damaged P O T L Ibusiness G H T reputation • Reduced profits • Other impacts that can threaten the business
the first several months to years of operations. In such
INDEX
circumstances, the issue of employees’ difficulties coping with stressful circumstances of their own may be overlooked. continued on page 12
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BUSINESS CORNER
TECH NEWS
The priority in managing stress in your workplace
Creating a more pleasant workplace can do much to
is to make sure you are mindfully staying aware of
help employees feel good about their jobs and their
stress levels indicated by your team members, and in
lives in general.
P R O D U C T W AT C H yourself:
4 Encourage employees to maintain an open dialogue with management about any concerns that have the potential to impact their I Nwellbeing T H E NorEtheir W Sjob performance.
A S S O C I AT I O N N E W S
If you cannot make a transformational set of changes all at once, pick one or two modifications from the list below, or other ideas you may have, and implement positive changes to make your work environment more pleasant. a messy, A SFor S example, O C I AT I O Ndysfunctional I N S I D Ework R
4 Ask workers for feedback about their employee experience working for your company.
environment is a stressor.
4 Suggest available resources that can enable them to manage personal or occupational issues.
as cluttered, disorganized individual workspaces, and
SPOTLIGHT
2.
BE SUPPORTIVE OF EMPLOYEES’ CHANGING NEEDS.
It’s natural to settle into work routines, and it can seem too difficult to accommodate the unexpected needs of employees that often arise. So, build flexibility for dealing with such inevitabilities into your operations model. Position your operations to enable yourself and your team to react with agility to virtually any oncoming surprise changes in any individual staff member’s ability to perform in their roles optimally. Employers can do much to alleviate the sense of anxiety and uncertainty that escalates pressures
So, first, fix frustrating, anxiety-causing problems such common areas of your facilities. Conduct a 5S project to clean up and organize your workplace, and repair anything broken or poorly-working in your I Nthat’s DEX facilities. Include these tasks: 4 Clean, declutter, and organize all workspaces and facilities 4 Repair or replace equipment and tools that workers need to succeed 4 Designate a private and quiet space for complex work 4 Minimize noise levels 4 Provide a comfortable, well-stocked space for breaks
on people during difficult times. For example,
4 Organize digital filing systems
allowing employees to switch to more engaging or
4 Improve aesthetics with fresh paint, and furniture replacements, as feasible
less demanding tasks, or encouraging time off for managing personal challenges, along with other applicable strategies can help preserve performance, motivation, and engagement, and minimize turnover during periods of individual or group difficulties.
3.
IMPROVE THE PHYSICAL WORK ENVIRONMENT.
Provide a work environment that is conducive to positive attitudes. An unappealing workplace is a difficulty in and of itself for many people to cope with.
4.
GUIDE EMPLOYEES TO SELF-CARE OPTIONS DURING DIFFICULT TIMES.
The human body generates stress hormones in response to upsetting situations, and those hormone flows subside when individuals regain enough ability to manage the difficulty and come to sense they can resolve or sufficiently manage the problem. Employers can help workers mitigate prolonged difficulties in a variety of ways: continued on page 14
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P R O D U C T W AT C H 4 Implement stress-relieving diversions at work, like walks around the campus, stretch breaks, or other bits of down-time activity for decompressing. 4 Provide training and/or coaching on organization, time-management, and I Nprioritization. THE NEWS 4 Strongly encourage people to take healthy amounts of time off to rest, rejuvenate, and prevent burn-out. 4 Allow alternative work arrangements, if feasible, such as working from home one or S Ptwo O Tdays LIG T flex scheduling, etc. perHweek, 4 Direct workers who are experiencing ongoing high-stress circumstances to professional stress management or treatment resources.
5.
TECH NEWS
A Syour SO C Imanagement AT I O N N E W Sas necessary Modify team approach to align with your employees’ actual capabilities, and adjust your requirements appropriately. Setting realistic goals is fundamental to avoiding losses from the consequences of over-work and over-stress that results from forcing people to struggle overtime to meet
A Sdemands. S O C I AT I O Nexcessive I N S Iexpectations DER excessive Imposing on workers forces them to struggle to cope with that working condition and leads to: 4 Frustration and sense of defeat 4 Disengagement from job role and company
INDEX
4 Loss of confidence 4 Increased friction between team members 4 Diminished morale 4 Sense of job insecurity
EVALUATE YOUR EXPECTATIONS OF WORKERS.
4 Lack of trust or loyalty for the company
Attempting to meet excessive requirements or
4 Strong motivation to change employers
unrealistic expectations at work is an extreme and unnecessary source of stress for workers at bad workplaces. Check your expectations, to ensure that they are appropriate. Define your personal and business values, to be sure that they are reflected in your regard for the value of employees.
6.
MODEL SELF-MANAGEMENT OF STRESS DURING DIFFICULT PERIODS.
Setting an example your employees can emulate helps workers demonstrate how professionals can rise to overcome personal and workplace challenges. The Harvard Business Review offers business managers a
Setting realistic goals is fundamental to avoiding losses from the consequences of over-work and over-stress
good discussion of self-discipline in the workplace. (See the Additional Resources below, for a link to the HBR article.) Strive to exemplify the ability to maintain a positive outlook and practice self-management, by modeling these leadership-worthy personal stress management behaviors, among others: continued on page 16
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AU G U ST 2 0 2 0 A M E R I C A N LI QUI D WASTE 15
BUSINESS CORNER
4 Take time off routinely. Sufficient downtime is essential to maintaining strong productivity consistently over time and
P R O D U C T W AT C H avoiding burnout.
4 Avoid displaying extreme anger or other strong negative emotions at work. Remember that your employees look
TECH NEWS
So, in the interests of your business and your workers, be aware A S S O C I AT I O N N E W S of individuals’ needs during continuing difficulties, and treat those as a top business concern.
to you as their leader for appropriate behavioral cues.
IN THE NEWS
4 Demonstrate healthy habits that help
A S S O C I AT I O N I N S I D E R
throughout the portable restroom and septic industries,
maintain mental and physical health and
or elsewhere in the national business sector these
thereby strengthen the body’s and the
days. However, in any scenario case, inattention by
mind’s coping abilities.
management to too many key people working with prolonged circumstances of struggling to endure high-
DO SOMETHING.
stress levels can be expected to lead to unfortunate
There is not a one-size-fits-all solution to resolving
IND X opportunity, lost talent, and outcomes in E wasted
the countless possible compounds of problems that
disintegrated teams.
SPOTLIGHT
diverse employees and employer businesses face
Those operational losses, of course, translate into lost continued on page 18
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AU G U ST 2 0 2 0 A M E R I C A N LI QUI D WASTE 17
IN THE NEWS
A S S O C I AT I O N I N S I D E R
productivity, poor quality, customer dissatisfaction,
SPOTLIGHT
and declining bottom-line business performance. In
INDEX extraordinary times, such as the prolonged illness of a family member, or the current quarantine and months of its national economic impact, many employees can be expected to be coping with significantly increased challenges. So, in the interests of your business and your workers, be aware of individuals’ needs during continuing difficulties, and treat those as a top business concern. ADDITIONAL RESOURCES Your portable restroom rental company or septic services business may have an Employee Assistance Program (EAP) as part of your employee health benefits program. If so, recommend that employees who are having difficulties coping with ongoing challenges or experiencing prolonged stress, whether due to causes internal or external to the workplace, schedule a visit with an EAP professional or their family physician for guidance. For more general information about how to help employees maintain personal balance during challenging times at home or work, try these recommended sources: https://www.cdc.gov/niosh/docs/99-101/default.html https://www.ncbi.nlm.nih.gov/pmc/articles/ PMC5081153/ https://www.mayoclinic.org/healthy-lifestyle/stressmanagement/in-depth/stress-symptoms/art-20050987 https://hbr.org/2017/06/leadership-takes-self-controlheres-what-we-know-about-it https://businesscollective.com/7-things-great-managersdo-to-support-their-employees/index.html
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IN THE NEWS
A S S O C I AT I O N I N S I D E R
COMMERCIAL CREDIT GROUP INC. INDEX SWILL P O T LMOVE I G H T COMPANY HEADQUARTERS TO ACCOMMODATE GROWTH Equipment finance company Commercial Credit Group Inc. has outgrown its existing office space and will move offices, to a new location in uptown Charlotte, to provide for future growth. Company co-founder, President and CEO, Dan McDonough noted, “Uptown Charlotte is our home. Our office remains in the heart of the city’s financial district and its central location allows us to benefit from the region’s highly skilled and diverse workforce. We are well situated for continued growth.” In addition to the company’s national machine tool and waste divisions and its southeast construction and CHARLOTTE, NC (July 10, 2020)
transportation groups, the
– Commercial Credit Group
Charlotte office also houses
Inc. (CCG), an independent
corporate operations for parent
commercial equipment finance
company, Commercial Credit, Inc.
company, announces that
and accounts receivable finance
they will move the company
company, Commercial Funding
headquarters, within Charlotte, effective Monday,
Inc. Commercial Credit Group Inc. is currently
July 13, 2020. The new office is located at 525 N. Tryon
hiring professionals to fill positions in accounting,
Street, Suite 1000, Charlotte, NC 28202 and will house
documentation, finance and sales.
80 employees. “When we moved into our current office space in 2010 we had 17 employees in the Charlotte office. We’ve grown to over 80 employees here in Charlotte and the space simply isn’t large enough. The new location accommodates our current staff and allows for continued growth. Additionally, amenities such as the fitness center, nearby restaurants, and proximity to
About Commercial Credit Group Inc. Commercial Credit Group Inc. a wholly owned subsidiary of Commercial Credit, Inc. is an independent commercial finance company that provides equipment loans and leases to small and mid-sized businesses in the construction, fleet transportation, machine tool and manufacturing and waste industries. For more information, please visit
the light rail will help us continue to attract top-caliber
www.commercialcreditgroup.com.
job applicants,” stated Sr. Vice President and Corporate
Contact Information: Julie Murphy | 704-944-2771
Secretary, Angelo Garubo.
jmurphy@commercialcreditgroup.com
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AU G U ST 2 0 2 0 A M E R I C A N LI QUI D WASTE 21
INDEX
SPOTLIGHT
CEN-TEX
WASTE WATER INC. In recent months, we’ve covered several portable toilet rental companies and waste management firms which got their start around the end of the second world war. During that part of American history, many such companies got their start in the business due to their foresight and readiness to leverage the developing technologies of the day.
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SPOTLIGHT
INDEX
also offer a range of portable toilet rental services. They offer impressive discounts on high quantity portable toilet rentals and free estimates on all of their septic systems. And while they maintain normal business hours, they also offer prompt 24-hour emergency septic service to all of Hill Country- which, it’s worth noting is a vast, rugged, and physically demanding terrain. In recent years, the company has expanded its list of services to include automated alarm systems, discount septic pumping, and monthly scheduled maintenance contracts for major clients.
Centex Waste Water, Inc had to differentiate its brand by offering steep discounts and superior service in a landscape where few others had the nerve to work.
Interestingly, they even serve the LCRA, which is a local Energy, Water, and Community Services utility organization – which goes a long way to show how far on top of the local waste management industry Centex Waste Water is. Their choice of portable restrooms reflects the unique challenges and needs in and around Kingsland, TX and they haven’t seen the demand for luxury, full-service, and vanity bathrooms yet. Mr. Dillard says this is because the majority of the contracts they fulfill are construction sites and rural installations. They do not get much of their business
Today’s spotlight, namely Centex Waste Water, Inc, began
from temporary public venues such as fairgrounds,
in the waste management business at a time when it was
weddings, concerts, and the like. Hill Country, Texas is- as
much harder to enter the field unopposed. Founded in
stated- rugged, and relatively hostile. It is a place where
1977 by J.R. Dillard, Centex Waste Water, Inc is located in
hikers come wary and prepared. So moving a lot of luxury
the beautiful hills of Kingsland, Texas, serving the area
bathrooms through these high desert hills isn’t in high
surrounding what locals refer to as “Hill Country.” Rather
demand.
than leveraging innovative technology early, Centex Waste
However, where Centex shines is in their custom septic
Water, Inc had to differentiate its brand by offering steep
design and installation services. The rugged, rocky, and
discounts and superior service in a landscape where few
hill strewn terrain makes it necessary to design custom
others had the nerve to work. That’s not an easy way to
septic systems on just about every new property since no
muscle in on a competitive industry. But as Kingsland’s
pre-fabricated systems could possibly suffice for the wide
leading local waste management and portable toilet rental
variety of logistical needs found there.
company – their work ethic and determination stand for themselves. They specialize in the design, installation, and service of septic systems for residential and commercial use. They
Centex’s website is also well designed so all of their important information can be found on a single page. When you navigate to their “forms” page, you will find an impressive list of items. These represent all of the
continued on page 26
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SPOTLIGHT
Sometimes, the job of building out the waste management facilities that one believes one needs in Hill Country means demolishing massive subterranean and super-terranean rock
INDEX
management facilities that one believes one needs in Hill Country means demolishing massive subterranean and super-terranean rock. And to be curt, not a lot of organizations have the wherewithal to take on the liability that comes with large scale dynamiting operations these days. At the end of the day, while Centex has a level of customer service that’s hard to beat- the fact is that they are installing novel septic systems in a land that few would have the nerve to do such work in. Frankly, it’s one heck of a way to earn a corner on the market!
components of the septic systems they design, build, and install. In other words, you can (in part) select the components of the septic system you want. Of course, as Mr. J.R. Dillard and his team will tell you, a thorough appraisal of the site by them will be
Source http://www.centexww.com/index.htm https://en.wikipedia.org/wiki/Texas_Hill_ Country#Geography
necessary to decide if you can build the facility you want. Sometimes, the job of building out the waste
2 6 A MERIC AN L IQUID WA S TE AU GU S T 2020
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M A R K E T P L A C E : N AT I O N A L
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509.785.2955 Vi si t Us CALL FOR UPDATED LIST OF
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You perform an essential service, and so many people depend on you to deliver. Rest easy, knowing you can continue to depend on us and our quality builds. Thanks for all you do. Be safe & know we’re always thinking of you.
CUSTOM BUILT. DRIVEN BY YOU. 314 Lake Avenue N., Hamilton, ON L8E 3A2 | t: 800-263-4508 | e: sales@transwaysystems.com | www.transwaysystems.com
INDEX Abbott Rubber CO. Inc...................................................2 800-852-1855 / pumperhose.com
General Pump . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 generalpump.com
Peterson Products...........................................................6 800-669-1434 / pipeplug.com
American Jetter............................................................. 28 866-944-3569 / americanjetter.com
GSBB Services, LLC....................................................... 28 843-535-5712 / www.gsbb.biz
PolyJohn Enterprises................................................... 31 800-292-1305 / polyjohn.com
Aqua-Zyme Disposal Systems Inc............................ 2 979-245-5656 / aqua-zyme.com
Imperial Industries Inc................................................ 15 800-558-2945 / imperialind.com
Armal Inc......................................................................... 13 866-873-7796 / www.armal.biz
In The Round Dewatering......................................... 10 317-539-7511 / ITRDewatering.com
Best Enterprises Inc..................................................... 17 800-288-2378 / bestenterprises.net
J.C. Gury Company Inc...................................................6 800-903-3385 / jcgury.com
Bright Dyes..................................................................... 28 800-394-0678 / brightdyes.com
Key Commercial Corp................................................. 10 877-333-4539 / keycommercial.com
Cam Spray....................................................................... 23 800-648-5011 / camspray.com
Mid-State Tank Co., Inc..................................................4 800-722-8384 /midstatetank.com
Com Vac..............................................................................5 800-243-7986 / comvacsystems.com
Navitas Credit Corp...................................................... 18 800-422-1844 /navitascredit.com
Comforts of Home....................................................... 30 877-382-2935 / cohsi.com
Norweco Inc......................................................................7 800-667-9326 /norweco.com
Coxreels............................................................................ 21 800-269-7335 / coxreels.com
NozzTeq........................................................................... 25 866-620-5915 / nozzteq.com
Vacuum Sales Inc.............................................................3 800-547-7790 / vacuumsalesinc.com
F.M. Manufacturing...................................................... FC 877-889-2246 / fmmfg.com
Paul Swoyer Septics LLC.............................................BC 830-935-4936
Westmoor Ltd................................................................ 28 800-367-0972 / westmoorltd.com
3 0 A MERIC AN L IQUID WA S TE AU GU S T 2020
Power Line Industries / Hot Jet USA...................... 28 800-213-3272 / hotjetusa.com RCS II Inc......................................................................6, 23 518-812-0000 / septicdrainer.com Robuschi ......................................................................... 27 gardnerdenverproducts.com • Roth Global Plastics........................................................4 866-943-7256 / roth-america.com Stamp Works.................................................................. 28 800-758-2743 / sales@stampworks.net The Water Expo............................................................. 19 305-412-3976 / thewaterexpo.com Transway Systems Inc................................................. 29 800-263-4508 / transwaysystems.com VacCon............................................................................. 11 904-493-4969 / vac- con.com
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WE’RE ALL IN THIS TOGETHER The COVID-19 pandemic has affected everyone differently, but the common denominator is that it has impacted us all. We do our best to plan our production for the year, but no one could have predicted the massive ripple effect the virus would have not just on our industry but globally. We are actively adapting to the current situation and will be pouring the work and resources into our business so we are able to get you the products and supplies you desperately need. We are a family-owned business just like many of you. Our dream isn’t to be the only supplier in the industry; it’s to be the best choice for your needs. We will continue to strive to get there. We just ask for you to stay by our side so we can continue to be by yours.
For insight into current industry production challenges, read the article Why Lead Times for Portable Sanitation Supplies are So Long Right Now at PROLEADTIMES.COM.
Always Have Been & Always Will Be
2500 GASPAR AVE., WHITING, IN 46394
pjALW.COM | 800.292.1305
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