SEPTEMBER 2020
INSIDE 14 Ways to Foster Employee Engagement p 8 2020-2021 BUYER’S GUIDE p 15 IN THE NEWS: COXREELS® p 26 SUCCESSION PLANNING p 28
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September 2020 | VOLUME 16 | ISSUE 9
CONTENTS
F E AT U R E S 8 14 Ways to Foster Employee Engagement 15 2020/2021 Buyer’s Guide 26 In The News 28 3 Steps Business Owners Should Take Prior to Succession Planning 32 Hemley’s Septic: Serving Gig Harbor Since 1962 36 ALW Classifieds 38 Index of Advertisers CEO & PUBLISHER Gideon W. Smith
CREATIVE DIRECTOR Melissa Kennelly
SENIOR EDITOR Katherine Nolan
EDITORIAL MANAGER Heidi Karpinich
ADVERTISING Tracy Rodean
CIRCULATION Noah Aiden
Phoenix Global Media Inc. P.O. Box 235, Stockton New Jersey 08559 866-418-4400 phone 973-532-0319 fax sales@americanliquidwaste.com
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American Liquid Waste Magazine is published by Phoenix Global Media Inc. Copyright 2020 by Phoenix Global Media Inc. All rights reserved.
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Opinions expressed in editorial submissions contributed to American Liquid Waste Magazine are those of the individual authors exclusively and do not necessarily reflect the opinions of American Liquid Waste Magazine, its staff, its advertisers, or its readership. American Liquid Waste Magazine assumes no liability or responsibility toward independently contributed editorial submissions or any typographical errors, mistakes, misprints, or missing information within advertising copy.
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BUSINESS CORNER
TECH NEWS
P R O D U C T W AT C H
A S S O C I AT I O N N E W S
14 WAYS TO FOSTER
EMPLOYEE ENGAGEMENT
IN THE NEWS
A S S O C I AT I O N I N S I D E R
INDEX SPOTLIGHT It’s a competitive advantage for a service business like por table restroom rental businesses to have employees with a strong sense of commitment to their work roles and to the company they work for and its mission. Entrepreneurs throughout the broader business sector know that succeeding in their par ticular consumer markets first requires succeeding with their workforces.
A
mong the measurable results of
WHAT IS EMPLOYEE ENGAGEMENT?
increasing engagement across a group
Worker engagement is the level of an
of employees are higher productivity, quality,
employee’s sense of commitment to his
and employee satisfaction and retention
or her role in the effort to achieve the
rates. Below are some well-proven tips for
company’s goals, objectives, and its mission.
fostering employee engagement in your
There are major business advantages of
portable restroom rental business or septic
having employees who are fully engaged in
services company.
their roles, work, and company.
8 A ME RIC AN L IQUID WA S T E S EP T EM BER 2020
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LEADERSHIP SKILLS FOR INCREASING WORKER ENGAGEMENT
That disinterest leaves workers
Business leaders need certain general skills to succeed in keeping employees engaged with their roles and
to manage their engagement,
the company sufficiently to maintain strong levels of
without management guid-
employee satisfaction and retention:
ance. That kind of detachment
4 Listening — Practicing active listening is key to
by a leader sets up a highly
learning what employees need and want from their employer and their work experience. Ask
disengaging interpersonal rela-
workers for their opinions on alternatives, and
tionship between management
their feedback on results. Understand the need for
and workers.
people to be heard to be fully engaged.
4 Speaking — The ability to communicate goals, strategies, and expectations, and to bring
tight controls encourages people to become
employees into the process of working with
more engaged.
management through challenges, and provide
4
Excessive Kindness — Managers who suffer from
transparency through information sharing is
this syndrome may exhibit people-pleasing
essential for increasing engagement.
behaviors. For example, they may feel too
OBSTACLES TO INCREASING TEAM ENGAGEMENT
uncomfortable imposing expectations on people.
As a business manager, you need to first understand
Or, they may be too afraid of someone quitting
the business need for employee engagement. Building
to provide the normal constructive feedback
engagement requires insights into what motivates
employees need to succeed and remain engaged.
the individuals on your team. Insufficient efforts to
4
Indifference — Difficulty relating to people whose
get to know your employees and build a good rapport
personal motivations and occupational paths
renders an inhospitable workplace culture.
are different than their own can cause some
4
Unkindness — Disrespectful overly-authoritative
managers to fail to recognize workers’ value to
and inflexible management is a common
the business. That disinterest leaves workers to
complaint from disengaged employees.
manage their engagement, without management
Employers who demonstrate a lack of trust in
guidance. That kind of detachment by a leader
workers, or who make unrealistic demands cannot
sets up a highly disengaging interpersonal
expect employees to remain engaged. Loosening
relationship between management and workers.
continued on page 10
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BUSINESS CORNER
TECH NEWS
basics for generating an atmosphere of engagement.
...making sure employees P R O D U C T W AT C H know that they are valued and trusted, and understanding their needs and desires for their employment are all forS generating an I N T Hbasics E NEW atmosphere of engagement.
14 WAYS TO INCREASE EMPLOYEE ENGAGEMENT
S PWe’ve OTL I G H T that making sure employees know established that they are valued and trusted, and understanding their needs and desires for their employment are all
Here are some other essentials for ensuring employees
S support O C I AT N toNbecome E W Smore fully haveA allSthe theyI O need engaged at work:
1 Provide a safe space for individuals to speak freely about their concerns.
2 Show appreciation for strong efforts. A S S O C I AT I O N I N S I D E R 3 Celebrate individual and group accomplishments.
4 Assess project and task needs, and supply workers with the tools they need to succeed.
5 Show patience and encourage people to talk, instead of just listening.
INDEX
6 Acknowledge people when you’re in their work vicinity. continued on page 12
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BUSINESS CORNER
7
Talk to workers about how their work furthers
the AT company. P R Othe D goals U C Tof W CH
8
Empower people to work autonomously as much as possible.
9
TECH NEWS
Maintain ongoing development to help workers build their job skills.
IN THE NEWS
10 Implement solutions to obstacles that are impacting workers’ progress.
forNteam A S SSet O Ctimes I AT I O NEWS and one-on-one talks with workers, to ask how they’re doing in their A S Sjob O Cresponsibilities, I AT I O N I N S I D E R
with their coworkers, and in general at work.
11 Keep an open-door management policy, encouraging workers to discuss issues.
SPOTLIGHT
12 Bring workers into collaboration on solutions whenever possible.
13 Provide time for all workers to make suggestions for most efficiently meeting the team’s goals.
14 Ensure that plans are formalized for helping
freely. Suggest that they say what they think about
I Njobs, D Epreferences, X their needed improvements,
desired opportunities, or any other feedback they want to provide.
4 Record — List all problems you believe are hindering achievement of optimum engagement, based on your surveys and your observations. List all the potential solutions you can think of for each
employees resolve any problems they’re having
problem. Sort your list in order of priority, and then
in meeting performance benchmarks and for
by the ease of completion.
helping them advance toward their career goals.
4 Schedule — Set times for team and one-on-one talks with workers, to ask how they’re doing in their
DEVELOPMENT PLAN FOR FOSTERING EMPLOYEE ENGAGEMENT
job responsibilities, with their coworkers, and in general at work.
How confident are you that you can increase the
4 Learn — Read items from the Additional Resources
engagement of your workers with their jobs, your
section at the bottom of this article soon. Then,
management, and your business? Here are some ways
select at least one other article or book chapter
to help you develop your understanding of employees’
per week to help advance your self-education in
needs and interests and how to increase engagement,
employee engagement.
based on that knowledge:
FINAL THOUGHT
4 Survey — Canvass your staff anonymously about
The benefits to a business from increasing employee
their employee experience working for your
engagement are well proven, in improving work
business. Ask just a few open-ended questions, to
quality, talent retention, profitability, brand reputation,
encourage workers to express their impressions
and more. Fully engaged staff members have
continued on page 14
1 2 A MERIC AN L IQUID WA S TE S EP T EM BER 2020
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BUSINESS CORNER
TECH NEWS
adopted a deeper interest in the company’s success. It has become a more personal endeavor for them,
P R O D U C T W AT C H
and Athey S Sthink O C more I ATabout I O Nwhat N Ehelps W Sthe business, vs. only about their personal performance goals and achievements. In an organization full of well-engaged workers, the team is fully motivated to strive to achieve the maximum results for the business. Team members
IN THE NEWS
happily go beyond A S Sstrive O CtoI AT I O Nemployers’ I N S I Dand E Rcustomers’ expectations, focus on creative solutions, collaborate, support one another, and their manager(s). They present themselves every day to customers and other employees with an air of true professionalism and enthusiasm for their work.
SPOTLIGHT
AIbusiness with a fully engaged team exhibits the NDEX quality of internal culture that any talented employment prospect naturally wants to be a part of and that consumers in your market want to trust with their needs for portable restroom rental services. Additional Resources Five Steps To Drive Employee Engagement And Business Growth, Forbes, https://www.forbes.com/ sites/forbescoachescouncil/2018/04/20/five-stepsto-drive-employee-engagement-and-businessgrowth/#41f69c1c4e2f Engaging Employees Starts with Remembering What Your Company Stands For, Harvard Business Review, Retrieved 2-22-2019 from https://hbr.org/2018/03/ engaging-employees-starts-with-remembering-whatyour-company-stands-for Carrots and Sticks Don’t Work: Build a Culture of Employee Engagement, Marciano, ISBN-13: 978-07171401-3
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AERATION SYSTEMS Bio-Microbics 913-422-0707 biomicrobics.com Robuschi USA 704-424-1018 877-424-1020 robuschi.com
ALARMS Omnisite 317-885-6330 omnisite.com
ALTERNATIVE ONSITE SYSTEMS Bio-Microbics, Inc. 800-753-FAST (3278) biomicrobics.com Clarus Environment Products a Zoeller Company 800-928-7867 clarusenvironmental.com
GapVax Inc. 814-535-6766 gapvax.com Super Products LLC 800-837-9711 www.superproductsllc.com Vactor Manufacturing 815-672-3171 vactor.com Vacuum Sales Inc. 856-627-7790 vacuumsalesinc.com
CHEMICALS FOR PORTABLE RESTROOMS Armal 866-873-7796 armal.biz
Imperial Industries Inc. 800-558-2945 imperialind.com Surco Portable Sanitation Products 412-789-8683 surco.com
Presby Environmental, Inc.
COMPUTER SOFTWARE
presbyenvironmental.com
R.S. Technical Services, Inc. 800-767-1974 rstechserv.com
800-473-5298
BACTERIA CHEMICALS— SEPTIC/GREASE Bio-Microbics 913-422-0707 biomicrobics.com
Wintac Software 1-800-724-7899 intacinternational.com
CRANES—TRUCK MOUNT
Cassco Bio Labs 314-427-5500 cassico-bio.com
Del Hydraulics 716-853-7996 del.us.com
BUCKET MACHINES
Tiger Manufacturing Co. 325-677-2112 tigermfgco.com
Sewer Equipment 888-477-7901 sewerequipment.com
CATCH BASIN CLEANERS Bucher Municipal North America 704-658-1333 www.buchermunicipal.com
J.C. Gury Company 1-800-903-3385 jcgury.com
DECALS/SIGNAGE GPM Truck Centers 630-543-7373 gpmpumpandtruck.com
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Infiltrator Systems Inc. 800-221-4436 infiltratorsystems.com Kewanna Screen Printing 800-348-2454 KSPprints.com
DEWATERING
Presby Environmental, Inc.
Bright Technologies Hopkins, MI 800-253-0532 brightbeltpress.com
presbyenvironmental.com
Gorman-Rupp Company 419-755-1011 GRpumps.com Fluid Technology, Inc. 513-241-1600 fluidtechnologyinc.com Zoeller Company 502-778-2731 zoeller.com
DIRECTIONAL DRILLING
General Pump 888-474-5487 generalpump.com
DRAINFIELD COMPONENTS
Advanced Drainage Systems Inc. 800-821-6710 ads-pipe.com Clarus Environment Products a Zoeller Company 800-928-7867 clarusenvironmental.com
800-473-5298
Zoeller Company 502-778-2731 zoeller.com
DREDGING Fluid Technology Inc. 513-241-1600 fluidtechnologyinc.com
EDUCATION & TRAINING Bucks Fabricating 800-233-0867 bucksfab.com Clarus Environment Products a Zoeller Company 800-928-7867 clarusenvironmental.com NozzTeq® Inc. 866-620-5915 nozzteq.com
EXCAVATING EQUIPMENT GapVax Inc. 814-535-6766 gapvax.com GPM Truck Centers 630-543-7373 gpmpumpandtruck.com Keith Huber Inc. 800-334-8237 keithhuber.com
Soil Surgeon Inc 949-363-1401 soilsurgeoninc.com Vi Visi sitt Us Us
FILTERS
General Pump 888-474-5487 generalpump.com GPM Truck Centers 630-543-7373 gpmpumpandtruck.com
GREASE HANDLING EQUIPMENT ComVac Systems Inc. 800-243-7986 comvacsystems.com Drain Net Tech. 908-236-0277 drain-net.com
Imperial Industries Inc. 800-558-2945 imperialind.com NozzTeq® Inc. 866-620-5915 nozzteq.com Vacuum Sales Inc. 856-627-7790 vacuumsalesinc.com
General Pump 888-474-5487 generalpump.com GPM Truck Centers 630-543-7373 gpmpumpandtruck.com
Imperial Industries Inc. 800-558-2945 imperialind.com Kuriyama of America Inc.
847-755-0360 kuriyama.com NozzTeq® Inc. 866-620-5915 nozzteq.com Standard Equipment 312-829-1919 standardequipment.com Vacuum Sales Inc. 856-627-7790 vacuumsalesinc.com Vactor Manufacturing 815-672-3171 vactor.com
HOSES & NOZZLES— HIGH PRESSURE WATER Advanced Infrastructure Technologies 844-669-9537 advancedworld.com Bucher Municipal North America 704-658-1333 www.buchermunicipal.com Dultmeier Sales 800-228-9666 dultmeier.com GapVax Inc. 814-535-6766 gapvax.com
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Water Cannon Inc. 800-333-9274 watercannon.com
HOSES—VACUUM
Armstrong Equipment Inc 800-699-7557 vacpump.com
ComVac Systems Inc. 800-243-7986 comvacsystems.com
ComVac Systems Inc. 800-243-7986 comvacsystems.com
GapVax Inc. 814-535-6766 gapvax.com
Dultmeier Sales 800-228-9666 dultmeier.com GapVax Inc. 814-535-6766 gapvax.com
Imperial Industries Inc. 800-558-2945 imperialind.com
GPM Truck Centers 630-543-7373 gpmpumpandtruck.com
Kuriyama of America Inc.
Imperial Industries Inc. 800-558-2945 imperialind.com Kuriyama of America Inc.
847-755-0360 kuriyama.com NozzTeq® Inc. 866-620-5915 nozzteq.com Texcel 800-231-7116 texcelrubber.com Tiger Manufacturing Co. 325-677-2112 tigermfgco.com Vactor Manufacturing 815-672-3171 vactor.com Vacuum Sales Inc. 856-627-7790 vacuumsalesinc.com
847-755-0360 kuriyama.com Tiger Manufacturing Co. 325-677-2112 tigermfgco.com Vactor Manufacturing 815-672-3171 vactor.com Vacuum Sales Inc. 856-627-7790 vacuumsalesinc.com
HOSE REELS Coxreels 800-269-7335 coxreels.com Dultmeier Sales 800-228-9666 dultmeier.co GapVax Inc. 814-535-6766 gapvax.com
HOSE FITTINGS—VACUUM
Abbott Rubber Company Inc. 800-852-1855 pumperhose.com
Armstrong Equipment Inc 800-699-7557 vacpump.com
General Pump 888-474-5487 generalpump.com
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GPM Truck Centers 630-543-7373 gpmpumpandtruck.com
Imperial Industries Inc. 800-558-2945 imperialind.com Tiger Manufacturing Co. 325-677-2112 tigermfgco.com Vacuum Sales Inc. 856-627-7790 vacuumsalesinc.com
HYDRAULIC PARTS & COMPONENTS Armstrong Equip. Service Orange, CA 800-699-7557
Hot Jet USA / Powerline Industries 800-624-8186 hotjetusa.com Muncie Power Products, Inc. 800-367-7867 munciepower.com NozzTeq® Inc. 866-620-5915 nozzteq.com
Vacuum Sales Inc. 856-627-7790 vacuumsalesinc.com Tiger Manufacturing Co. 325-677-2112 tigermfgco.com
HYDRO EXCAVATION EQUIPMENT GapVax Inc. 814-535-6766 gapvax.com
General Pump 888-474-5487 generalpump.com GPM Truck Centers 630-543-7373 gpmpumpandtruck.com
Cam Spray 800-648-5011 camspray.com GapVax Inc. 814-535-6766 gapvax.com
Sewer Equipment 888-477-7901 sewerequipment.com General Pump 888-474-5487 generalpump.com Soil Surgeon Inc 949-363-1401 soilsurgeoninc.com Super Products LLC 800-837-9711 superproductsllc.com
General Pump 888-474-5487 generalpump.com
JET/VAC COMBO MACHINES
Vactor Manufacturing 815-672-3171 vactor.com Vacuum Sales Inc. 856-627-7790 vacuumsalesinc.com
Water Cannon Inc. 800-333-9274 watercannon.com
INSURANCE
GPM Truck Centers 630-543-7373 gpmpumpandtruck.com Hot Jet USA / Powerline Industries 800-624-8186 hotjetusa.com
Imperial Industries Inc. 800-558-2945 imperialind.com NozzTeq® Inc. 866-620-5915 nozzteq.com Sewer Equipment 888-477-7901 sewerequipment.com
Bucher Municipal North America 704-658-1333 www.buchermunicipal.com GapVax Inc. 814-535-6766 gapvax.com GPM Truck Centers 630-543-7373 gpmpumpandtruck.com Hot Jet USA / Powerline Industries 800-624-8186 hotjetusa.com Sewer Equipment 888-477-7901 sewerequipment.com Super Products LLC 800-837-9711 superproductsllc.com Vactor Manufacturing 815-672-3171 vactor.com Vacuum Sales Inc. 856-627-7790 vacuumsalesinc.com
LEASING FINANCING SERVICES
Commercial Credit Group Inc. 704-731-0031 commercialcreditgroup.com
Standard Equipment 312-829-1919 standardequipment.com
Liberty Financial Group Inc. 800-422-1844 libertyfg.com
ushagent.com/pamelabarnes
Super Products LLC 800-837-9711 superproductsllc.com
LOCATORS—PIPE/LEAK VALVE/SEWER
JETTERS
Vactor Manufacturing 815-672-3171 vactor.com
NozzTeq® Inc. 866-620-5915 nozzteq.com
Vacuum Sales Inc. 856-627-7790 vacuumsalesinc.com
Superior Signal Company LLC 732-251-0800 superiorsignal.com
Pamela Barnes Insurance 501-747-0606
American Jetter 866-944-3569 americanjetter.com
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Vactor Manufacturing 815-672-3171 vactor.com
MOBILE COMMAND CENTERS JAG Mobile Solutions 800-815-2557 jagmobilesolutions.com
ODOR CONTROL PRODUCTS Vivax-Metrotech Corp 800-446-3392 vivax-metrotech.com
Armstrong Equipment Inc 800-699-7557 vacpump.com
Superior Signal Company 732-251-0800 superiorsignal.com Surco Portable Sanitation Products 412-789-8683 surco.com
Infiltrator Systems Inc. 800-221-4436 infiltratorsystems.com
ONSITE SEPTIC SYSTEMS
LOCKS Drain Net Tech. 908-236-0277 drain-net.com Lock America International, Inc. 800-422-2866 laigroup.com
Five Peaks 866-293-1502 Imperial Industries Inc. fivepeaks.net 800-558-2945 imperialind.com
MOBILE SHOWER TRAILERS
Pro-Act Biotech 401-245-7004 bill@proactbiotech.com proactbiotech.com
JAG Mobile Solutions 800-815-2557 jagmobilesolutions.com
REX-BAC-T® Technologies 888-886-1461 rex-bac-t.com
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Presby Environmental, Inc.
800-473-5298
Advanced Drainage Systems Inc. 800-821-6710 ads-pipe.com Clarus Environment Products
a Zoeller Company 800-928-7867 clarusenvironmental.com
presbyenvironmental.com
RotoSolutions Inc. 800-868-0973 rotosolutions.com Septronics Inc. 888-565-8908 septronicsinc.com Snyder Industries Inc. 402-467-5221 snydernet.com
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PIPE
Advanced Drainage Systems Inc. 800-821-6710 ads-pipe.com
PIPELINE REHABILITATION/ LINING Cues 800-327-7791 cuesinc.com Logiball Inc. 800-246-5988 logiball.com
PORTABLE RESTROOM ACCESSORIES & SUPPLIES
Imperial Industries Inc. 800-558-2945 imperialind.com Pumptec Inc 866-857-7078 pumptec.com Surco Products 800-556-0111 surcopt.com
PORTABLE RESTROOMS
NozzTeq® Inc. 866-620-5915 nozzteq.com Perma-Liner Industries, Inc. 727-507-9749866-336-2568 perma-liner.com
PIPE PLUGS
Armal, Inc. 770-491-6410 armal.biz Comforts of Home Services, Inc. 630-906-8002 cohsi.com
Logiball Inc. 800-246-5988 logiball.com NozzTeq® Inc. 866-620-5915 nozzteq.com
PORTABLE LAUNDRY TRAILERS
Imperial Industries Inc. 800-558-2945 imperialind.com PolyJohn 800-292-1305 polyjohn.com
PORTABLE RESTROOM SERVICE TRUCKS
JAG Mobile Solutions 800-815-2557 jabmobilesolutions.com Best Enterprises Inc. 800-288-2378 bestenterprises.net
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JAG Mobile Solutions 800-815-2557 jagmobilesolutions.com McKee Farm Technologies 519-669-5720 mckeetechnologies.com
Imperial Industries Inc. 800-558-2945 imperialind.com JAG Mobile Solutions 800-815-2557 jagmobilesolutions.com Ledwell & Son Enterprises 888-533-9355 ledwell.com Vacuum Sales Inc. 856-627-7790 vacuumsalesinc.com Vacutrux Ltd. 519-669-1625 vacutrux.com White River Distributors 870-793-2374 lpgbobtails.com
PORTABLE RESTROOM TRAILERS
Advanced Drainage Systems Inc. 800-821-6710 ads-pipe.com Cherne Industries 800-THE-PLUG (843-7584) cherneind.com
ComVac Systems Inc. 800-243-7986 comvacsystems.com
Black Tie Products 708-675-0825 restroomtrailersonline.com Comforts of Home Services, Inc. 630-906-8002 cohsi.com F.M. Manufacturing Archbold, OH 419-445-0700 fmmfg.com Forest River, Inc. 574-266-7520 Imperial Industries Inc. forestriverinc.com/ 800-558-2945 restroomtrailers.com imperialind.com
UltraLav 877-301-3837 ultralav.com
PORTABLE SHOWER TRAILERS JAG Mobile Solutions 800-815-2557 jagmobilesolutions.com
PORTABLE SINKS Five Peaks 866-293-1502 fivepeaks.net
Imperial Industries Inc. 800-558-2945 imperialind.com
POSITIVE DISPLACEMENT BLOWERS Armstrong Equipment, Inc. 800-699-7557 vacpump.com ComVac Systems Inc. 800-243-7986 comvacsystems.com Tiger Manufacturing Co. 325-677-2112 tigermfgco.com Vacuum Sales Inc. 856-627-7790 vacuumsalesinc.com
POWER TAKE-OFFS Muncie Power Products, Inc. 800-367-7867 munciepower.com
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Armstrong Equipment Inc. 714-289-7600 800-699-7557
Armstrong Equipment, Inc. 800-699-7557 vacpump.com
Andert Inc. 860-974-3893
Cam Spray 800-648-5011 camspray.com Dultmeier Sales 800-228-9666 dultmeier.com
General Pump 888-474-5487 generalpump.com Hot Jet USA / Powerline Industries 800-624-8186 hotjetusa.com NozzTeq® Inc. 866-620-5915 nozzteq.com
General Pump 888-474-5487 generalpump.com Gorman-Rupp Company 419-755-1011 GRpumps.com GPM Truck Centers 630-543-7373 gpmpumpandtruck.com
Imperial Industries Inc. 800-558-2945 imperialind.com Schult Engineering Princeton, IA 563-289-5808 Tiger Manufacturing Co. 325-677-2112 tigermfgco.com Vacuum Sales Inc. 856-627-7790 vacuumsalesinc.com
Vacuum Sales, Inc. 856-627-7790 vacuumsalesinc.com Water Cannon Inc. 800-333-9274 watercannon.com Water Cannon Inc. 800-333-9274 watercannon.com
PUMP PARTS & COMPONENTS Armstrong Equipment Inc 800-699-7557 vacpump.com ComVac Systems Inc. 800-243-7986 comvacsystems.com Erickson Tank & Pump 509-785-2955 ericksontank.com
PUMPS— EFFLUENT/SEWAGE/SUMP Clarus Environment Products a Zoeller Company 800-928-7867 clarusenvironmental.com Dultmeier Sales 800-228-9666 dultmeier.com Liberty Pumps 585-494-1817 liberypumps.com
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AquaBlast Corp. 800-338-7373 aquablast.com Beall Corp. Salem, OR 800-252-6736 Dultmeier Sales 800-228-9666 dultmeier.com GapVax Inc. 814-535-6766 gapvax.com
Armstrong Equipment Inc 800-699-7557 vacpump.com Chandler Equipment Inc. 800-342-0887 chandlerequipment.com ComVac Systems Inc. 800-243-7986 comvacsystems.com Dultmeier Sales 800-228-9666 dultmeier.com Erickson Tank & Pump 509-785-2955 ericksontank.com
General Pump 888-474-5487 generalpump.com GPM Truck Centers 630-543-7373 gpmpumpandtruck.com
Imperial Industries Inc. 800-558-2945 imperialind.com NLB Corp. 248-624-5555 nlbcorp.com NozzTeq® Inc. 866-620-5915 nozzteq.com Tiger Manufacturing Co. 325-677-2112 tigermfgco.com Vacuum Sales Inc. 856-627-7790 vacuumsalesinc.com
GapVax Inc. 814-535-6766 gapvax.com Imperial Industries Inc. 800-558-2945 imperialind.com Robuschi USA 704-424-1018/877-4241020 robuschi.com Tiger Manufacturing Co. 325-677-2112 tigermfgco.com Vacuum Sales Inc. 856-627-7790 vacuumsalesinc.com
PUSH CAMERAS Advanced Infrastructure Technologies 310-534-4000 advancedworld.com
RENTAL EQUIPMENT Bucher Municipal North America 704-658-1333 www.buchermunicipal.com GPM Truck Centers 630-543-7373 gpmpumpandtruck.com
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NozzTeq® Inc. 866-620-5915 nozzteq.com
GPM Truck Centers 630-543-7373 gpmpumpandtruck.com
R.S. Technical Services, Inc. 800-767-1974 rstechserv.com
Sewer Equipment 888-477-7901 sewerequipment.com
Sewer Equipment 888-477-7901 sewerequipment.com
ROOT CONTROL PRODUCTS
Super Products LLC 800-837-9711 www.superproductsllc.com Vacuum Sales Inc. 856-627-7790 vacuumsalesinc.com Vactor Manufacturing 815-672-3171 vactor.com
REPAIR/REBUILDING EQUIPMENT GPM Truck Centers 630-543-7373 gpmpumpandtruck.com
Imperial Industries Inc. 800-558-2945 imperialind.com NozzTeq® Inc. 866-620-5915 nozzteq.com Vacuum Sales Inc. 856-627-7790 vacuumsalesinc.com
NozzTeq® Inc. 866-620-5915 nozzteq.com REX-BAC-T® Technologies 888-886-1461 rex-bac-t.com
SAFETY EQUIPMENT & TRAINING Coxreels 800-269-7335 coxreels.com
SEPTIC DRAINFIELD RESTORATION Bio-Microbics, Inc. 800-753-FAST (3278) biomicrobics.com
SEPTIC SYSTEM COMPONENTS Infiltrator Systems Inc. 800-221-4436 infiltratorsystems.com Infiltrator Systems Inc. 800-221-4436 infiltratorsystems.com
SEWER CAMERAS Presby Environmental, Inc.
800-473-5298
presbyenvironmental.com
Quanics Inc. 877-QUANICS (782-6427) quanics.net Roth Global Plastics 866-943-7256 roth-usa.com Snyder Industries Inc. 402-467-5221 snydernet.com
SEPTIC TANKS—POLY
Infiltrator Systems Inc. 800-221-4436 infiltratorsystems.com
RISER LIDS Presby Environmental, Inc.
Infiltrator Systems Inc. 800-221-4436 infiltratorsystems.com Snyder Industries Inc. 402-467-5221 snydernet.com
800-473-5298
Infiltrator Systems Inc. 800-221-4436 infiltratorsystems.com
RODDING MACHINES Advanced Infrastructure Technologies 844-669-9537 advancedworld.com
presbyenvironmental.com
REX-BAC-T® Technologies 888-886-1461 rex-bac-t.com Septic Drainer 518-812-0000 septicdrainer.com Zoeller Company 502-778-2731 zoeller.com
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Snyder Industries Inc. 402-467-5221 snydernet.com
STORAGE TANKS Dultmeier Sales 800-228-9666 dultmeier.com
Imperial Industries Inc. 800-558-2945 imperialind.com
Vivax-Metrotech Corp 1-408-734-1400 vivax-metrotech.com
TANK PARTS & COMPONENTS Armstrong Equipment Inc 800-699-7557 vacpump.com ComVac Systems Inc. 800-243-7986 comvacsystems.com
Imperial Industries Inc. 800-558-2945 imperialind.com Tiger Manufacturing Co. 325-677-2112 tigermfgco.com Vacuum Sales Inc. 856-627-7790 vacuumsalesinc.com
TRUCK ACCESSORIES ComVac Systems Inc. 800-243-7986 comvacsystems.com GPM Truck Centers 630-543-7373 gpmpumpandtruck.com
TV INSPECTION EQUIPMENT Advanced Infrastructure Technologies 844-669-9537 advancedworld.com General Pipe Cleaners 800-245-6200 drainbrain.com ViVis si i t tUs Us
GPM Truck Centers 630-543-7373 gpmpumpandtruck.com
Tiger Manufacturing Co. 325-677-2112 tigermfgco.com
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Joe Johnson Equipment 705-733-7700 jjei.com
Super Products LLC 800-837-9711 www.superproductsllc.com
GapVax Inc. 814-535-6766 gapvax.com
NozzTeq® Inc. 866-620-5915 nozzteq.com
Vacuum Sales Inc. 856-627-7790 vacuumsalesinc.com
GPM Truck Centers 630-543-7373 gpmpumpandtruck.com
R.S. Technical Services, Inc. 800-767-1974 rstechserv.com
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Vivax-Metrotech Corp 800-446-3392 vivax-metrotech.com
VACUUM TRUCKS/ TRAILERS—SEPTIC Acro Trailer Company Springfield, MO 417-862-1758
Bucher Municipal North America 704-658-1333 www.buchermunicipal.com ComVac Systems Inc. 800-243-7986 comvacsystems.com GapVax Inc. 888-442-7829 gapvax.com GPM Truck Centers 630-543-7373 gpmpumpandtruck.com truck.com
Best Enterprises Inc. 800-288-2378 bestenterprises.net ComVac Systems Inc. 800-243-7986 comvacsystems.com GapVax Inc. 814-535-6766 gapvax.com GPM Truck Centers 630-543-7373 gpmpumpandtruck.com
Imperial Industries Inc. 800-558-2945 imperialind.com Ledwell & Son Enterprises 888-533-9355 ledwell.com Standard Equipment 312-829-1919 standardequipment.com Super Products LLC 800-837-9711 www.superproductsllc.com
Imperial Industries Inc. 800-558-2945 imperialind.com JAG Mobile Solutions 800-815-2557 jagmobilesolutions.com
Tiger Manufacturing Co. 325-677-2112 tigermfgco.com Vacuum Sales Inc. 856-627-7790 vacuumsalesinc.com
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Joe Johnson Equipment 705-733-7700 jjei.com
Imperial Industries Inc. 800-558-2945 imperialind.com Ledwell & Son Enterprises 888-533-9355 ledwell.com Super Products LLC 800-837-9711 superproductsllc.com Tiger Manufacturing Co. 325-677-2112 tigermfgco.com Vac-Con, Inc. 904-284-4200 vac-con.com Vacutrux Ltd. 519-669-1625 vacutrux.com
WATERBLASTING EQUIPMENT Advanced Infrastructure Technologies 844-669-9537 advancedworld.com
General Pump 888-474-5487 generalpump.com Joe Johnson Equipment 705-733-7700 jjei.com Kuriyama of America Inc.
847-755-0360 kuriyama.com NLB Corp. 248-624-5555 nlbcorp.com NozzTeq® Inc. 866-620-5915 nozzteq.com
Water Cannon Inc. 800-333-9274 watercannon.com
Vacuum Sales Inc. 856-627-7790 vacuumsalesinc.com White River Distributors 870-793-2374 LPGBotais.com
WATER BLAST HOSES Kuriyama of America Inc.
847-755-0360 kuriyama.com
Vis it Us S E P T E M B E R 2 0 2 0 A M E R I C A N LI QUI D WASTE 25
IN THE NEWS
A S S O C I AT I O N I N S I D E R
SPOTLIGHT
INDEX
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S E P T E M B E R 2 0 2 0 A M E R I C A N LI QUI D WASTE 27
3
STEPS BUSINESS OWNERS SHOULD TAKE PRIOR TO
SUCCESSION PLANNING BY MARK LEYDEN, CLU®, CEO & FOUNDER, MARK LEYDEN & ASSOCIATE
This is the second in a series of four ar ticles discussing considerations around succession and continuity planning for family businesses leading to how life insurance
“The owner must have a clear vision of where they are going and how they are going to get there,” says Mike Hutson, CPA, CEPA, the Founder of Edge Business Strategies in Indianapolis and a Professional EOS Implementor. Hutson routinely works with
strategies are utilized to achieve
family-owned businesses to help them align
many of the goals for such planning.
operations to reach defined goals. “There are
This ar ticle discusses the first 3 steps
two components in any vision for the future
a business owner should under take
– a business part and a family and personal
when beginning the process.
M
piece. The owner must decide what they want to get out of the business for themselves
any business owners today simply do
and consider how this impacts the future
not adequately plan their succession.
of the business, which may include other
Reasons for procrastination vary and include
family members.” Check out Mark’s previous
not wanting to leave or let go, not wishing to
article: Create a Formal Business Succession
face their own mortality and an apprehension
Plan in 7 Steps
about creating family disharmony with tough justifications for not planning an exit are
DEFINE THE VISION OF THE FUTURE OF THE COMPANY AND AN OWNER’S INVOLVEMENT
emotional, and a business owner must set
The process must begin with the owner
aside emotion and plan strategically.
having an honest conversation with
discussions and decisions. In effect, most
2 8 A MERIC AN L IQUID WA S TE S EP T EM BER 2020
Vi si t Us
themselves. How long does the owner want to stay
rather than later calls for short-term actions which
in the business, either running it or in some other
would quickly enhance the value of the business.
capacity? By answering this question, the owner
Conversely, if the sale of the business is off in the
can first consider their own needs and how long the
future, the current operating strategy should at least
business might satisfy those needs – financially and
preserve shareholder value if not increase it.
otherwise — as the first building block in planning. A family business owner must honestly and accurately answer these four questions to set the rest of the foundation for a succession plan:
4 4
in the short-term, the next step is to identify one or a successor is started, the better the outcome,” says
If the business is to remain who will lead it? Will the selection of a new leader create interpersonal ill will and bitterness?
4
Unless the owner has chosen to sell the family business more successors. “The earlier the process for choosing
Should the owner keep the business or sell it? within a family,
4
IDENTIFY SUCCESSORS
If the business is to be sold, will that happen in the near future or in the long term?
A family business owner does not have to consider the path set by answering these questions to be
Dan Luther, an attorney, and
“Many business owners are focused solely upon growing their business and they need to take steps to make sure the business will thrive past their involvement. ...”
inflexible. For instance, choosing
partner with the Chicago office of Mayer Brown, LLP. “Many business owners are focused solely upon growing their business and they need to take steps to make sure the business will thrive past their involvement. Selecting the next generation of leadership is a critical element of this process.” In a situation where the succession plan calls for an eventual sale, identifying a
to keep the business within the family does not mean
successor can mean hiring a future potential buyer
selecting a specific heir. It may mean choosing more
and grooming them just as would be done for a family
than one and, through a development program, being
member. An outsider may also be chosen as the
able to eventually make the selection. Also, choosing
successor in situations where the business will remain
the family succession path does not mean the business
within the family but there are no family members
could not be sold someday if conditions warranted.
interested or qualified to operate the company.
Although there is flexibility in carrying out the
For some family businesses, there are easily determined
succession plan, there are elements that cannot wait.
successors from within the family and the process for
If the business is to be sold, there are vastly different
transition is clear. In many instances, though, there may
goals to plan for depending on whether the sale is
be a need to ‘wait-and-see’, especially where members
in the near future or not. Selling the business sooner
of the next generation are still in school or have other continued on page 30
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S E P T E M B E R 2 0 2 0 A M E R I C A N LI QUI D WASTE 29
INDEX
SPOTLIGHT
careers and have not yet decided whether or not to
4
join the business.
Shared vision for the future viability of the company
“I find that the children of owners who have first
4
worked elsewhere after college for at least a few years and gain experience outside of the family business
competitiveness in the marketplace
4
make the best successors,” notes Luther. “In addition to the obvious advantages of learning skills in a different environment, there are subjective benefits to not
Integrity and courage to build trust and ensure Flexibility to change direction and plans as industry demands change
4
Once successors have been identified, the process of communicating the plan and grooming these
joining the company right away such as the other
future leaders should begin
employees in the family business
immediately.
having more respect for a son or daughter who appears to have earned their place in the company instead of just being dropped in.” Some businesses find themselves in the difficult position of where a family member who believes they should be the successor is not the right fit. This usually means a difficult conversation must take place. Luther finds these
Perhaps the greatest risk to most family businesses is that the institutional knowledge of the company is held solely by the owner.
discussions do not happen as often as they should. “Who wants to tell their kid that they are not cutting the mustard and someone else is going to fill the role?” Conversely, those parents who have a child who is a clear successor are happy to have the succession conversation. Before making any decisions, potential successors should be objectively evaluated on these skills:
4
Competence and credibility to make strong, successful decisions
4
Team-building and coaching skills to support ongoing learning
4
Self-direction and willingness to take direction for optimal goal achievement
3 0 A MERIC AN L IQUID WA S TE S EP T EM BER 2020
PLANNING FOR CONTINGENCIES Family business owners will attribute some of their success to being prepared for unplanned events as opposed to simply being lucky. This third step in the family business succession planning process protects businesses from unexpected catastrophic events. Business owners can implement strategic
planning for the unexpected. The degree or level of contingency planning is the amount of risk exposure an owner is willing to accept should the unexpected occur. Perhaps the greatest risk to most family businesses is that the institutional knowledge of the company is held solely by the owner. This is problematic, especially when an unexpected disaster includes the owner. While many contingencies can be mitigated with the purchase of financial products and life insurance, the details of how to handle contingencies should be recorded as formalized processes and procedures. Identified successors as well as family
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Edge Business Strategies’ Hutson notes that most family businesses are not transferable or, at least not for anything near the value the owner has in mind. “The success of a lot of closely-held businesses are a
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impairs market value.” In these situations, it is critical that the business take on a life of its own away from
owner.
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ABOUT THE AUTHOR
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Mark Leyden, CLU® is the CEO and founder of Mark Leyden & Associates, an Indianapolis-based firm
specializing in assisting businesses and families in
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S E P T E M B E R 2 0 2 0 A M E R I C A N LI QUI D WASTE 31
SPOTLIGHT
INDEX
HEMLEY’S SEPTIC: SERVING GIG HARBOR SINCE 1962
Hemley’s Septic Service got its start almost 60 years ago in 1962. At the time founder, Richard Hemley worked for a company that provided septic repair services. During these formative years, he learned all the ins and outs of septic
At that moment, he and his wife Annetta started scrimping and saving furiously for the money to buy their own septic pumping truck. They socked away nickels and dimes for years, recycling every aluminum can they could find, until they could finally afford to buy
design, repair, and optimization. So when
the first septic pump truck to have its home station in
he saw the first septic pump truck to set
Gig Harbor.
wheels in Gig Harbor- called in by a major
American Dream that’s just got all the hallmarks of
retailer owing to the fact that no such
wholesomeness we love in a start-up story. The Hemleys
facility existed withing the city limits-Mr. Hemley quickly realized he could win a corner on the local market by starting his own local septic pumping truck service.
It’s one of those classic, heartwarming stories of the
have two children who were born not too long after the auspicious beginning of Hemley’s Septic Pumping Service. Today, their son Jerry is married and has taken over the family business. Richard and Annetta enjoy classic cars and are enjoying all the pleasures that our retirement years are meant to be rich with. continued on page 34
3 2 A MERIC AN L IQUID WA S TE S EP T EM BER 2020
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S E P T E M B E R 2 0 2 0 A M E R I C A N LI QUI D WASTE 33
SPOTLIGHT
INDEX
HEMLEY’S SEPTIC SERVICES To this day, few other local septic services can match the list of capabilities that Hemleys offers their community. Their septic service list includes; 4 Septic Tank Cleaning Service 4 Septic Tank Inspection Service 4 Drain Cleaning 4 Septic Tank Troubleshooting/Repair 4 Septic Tank Installation 4 Septic Tank Pumping & Maintenance 4 Septic Tank System Rejuvenating 4 Grease Trap Services 4 HydroJetting 4 Camera and Video Pipe Inspection As you can imagine, their Septic Tank Pumping & Maintenance and Septic Tank System Rejuvenating services take up a huge amount of their operational time. But their advanced services like HydroJetting, Camera and Video Pipe Inspection services make Hemley’s an invaluable service provider not only to local homeowners, but they have also made the company an indispensable item on the quickreference list of medium to large scale organizations all over their local area and the surrounding region. Their service area includes Gig Harbor, Port Orchard, Key Peninsula, Silverdale, North Kitsap, Puyallup, Tacoma, and more.
HEMLEY’S HANDY KANS PORTABLE TOILET RENTAL SERVICES represents an industry-leading shift from the conventional business model for septic and industrial plumbing companies. The Hemley team believes that no modern septic service company of any size is complete without portable toilet rentals – and no growing community is complete without the availability of this important service! Hemley’s Handy Kans are functional, durable and supremely practical portable toilets, ideal for construction sites, public events, and so much more. Their practical and reliable toilets are popular with the Washington construction industry, and with local governments for projects, and they’re a real lifesaver for any company that needs portable toilets while expanding their facilities. Finally, it’s worth noting that Hemley’s business website is
HEMLEY’S PORTABLE TOILET RENTAL SERVICES
fully mobile compatible. That means busy contractors, job
Hemley’s Handy Kans portable restroom facilities are light
bosses, and busy homeowners can order online in the touch
and affordable rental toilet units. This rental service revenue
of a button. It does make a big difference as an executive or
channel has proven highly cost-effective for Hemley and a
decision-maker to be able to pull the trigger on a portable
truly handy option for the company’s septic and industrial
toilet or septic service with few to zero barriers to delivery.
plumbing customers. When they need to have portable
And of course, they make free quotes available through
toilets brought to their sites on short notice, Hemley’s can
their Free Hemley’s Quote contact form.
meet fast delivery demands. The vendor can also service the toilets quickly and effectively, at very competitive rates. Despite the utility nature of portable toilets, Hemley’s
It is refreshing to see a waste management company that serves its community with this kind of dedication to speed, follow-through, and commitment to quality.
Handy Kans can meet luxury needs for special occasion use too. Industrial and luxury restroom models are available in
Sources
handicap-friendly designs. Handwashing stations are also
https://hemleyseptic.com/portable-toilet-rental-porta-pottygigharbor-portorchard-keypeninsula-northkitsap-tacomapuyallup-wa-near-me/
available.
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JETTER Specify red & white or black
ICE & SNOW?
Buy my septic tank business in South Carolina. Located 3 Miles from the Atlantic Ocean and most of my work is near Repair: 508-693-2625 theWe beach. My good name and e reputation, and after 48Corp. years W m General Wire, Ratech, RIDGID, Hathorn ‘e in the business I would like make e your Electric Eel,toGatorCams, Vision Intruders lik retire. I will stay involved look ck or u in the business for at least 30 r and Vivax Inspection Cameras, t y t t Po days after purchase to assist in Porta and Cables Art Proof Locators, CommandtheModules transition. email a photo of your truck! Price Includes: New & Refurbished Inspection Septic Pump Truck, 8yd Dump Equipment For Truck, 301C John Sale Deere, Trailer, GLOBAL SEPTIC 770-904-2202 F150 Service Truck, Misc. Tools, Rental Equipment Yellow Page Ad Available and Web Site.
HONDA ENGINES
ARAUJO BROS, INC
Portable Toilets Construction and Special Events
FREE
Ask Call Today To Get Started:About Our 48-Hr. Turn sales@stampworks.netAround Time
800-758-2743
Daily & Weekly Rates
All Enquires pleas e contact
Pamela Atherton, President INSPECTION CAMERAS GSBB Services, LLC
®
DELIVERED PRICE
Most Versatile Jetter On The Market!
Diesel Propane Gas $ GX120QX - 4HP 375 $ GX160QX - 5.5HP 375 $ GX200QX - 6.5HP 399 $ GX270QAG - 9HP 579 $ GX390QA - 13HP 599
THANK YOU
• 35 HP Vanguard On Sale For Only • Remote Control $ • Cleans Drains from 2”-8”+
24,995! 24 995!
Fully loaded! Call for details!
1-800-213-3272
843-535-5712 ARE OUR www.gsbb.biz
Specify Red & White or Black
Un contacto en Espanol: llama al:
800.786.9274
866-944-3569
ONLY BUSINESS!
ERICKSON
973-478-0893
Tank & Pump
DYNAMIC REPAIRS 40 Arnot St., Unit 20 Lodi, NJ 07644
dynamiccablerepairs@yahoo.com
www.dynamicrepairs.net
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THANK YOU
W E
509.785.2955 Vi si t Us CALL FOR UPDATED LIST OF
WE’RE IN THIS TOGETHER
You perform an essential service, and so many people depend on you to deliver. Rest easy, knowing you can continue to depend on us and our quality builds. Thanks for all you do. Be safe & know we’re always thinking of you.
CUSTOM BUILT. DRIVEN BY YOU. 314 Lake Avenue N., Hamilton, ON L8E 3A2 | t: 800-263-4508 | e: sales@transwaysystems.com | www.transwaysystems.com
INDEX Abbott Rubber CO. Inc...................................................2 800-852-1855 / pumperhose.com
GSBB Services, LLC....................................................... 36 843-535-5712 / www.gsbb.biz
PolyJohn Enterprises................................................... 39 800-292-1305 / polyjohn.com
American Jetter............................................................. 36 866-944-3569 / americanjetter.com
Imperial Industries Inc................................................ 21 800-558-2945 / imperialind.com
Power Line Industries / Hot Jet USA...................... 36 800-213-3272 / hotjetusa.com
Aqua-Zyme Disposal Systems Inc............................ 2 979-245-5656 / aqua-zyme.com
In The Round Dewatering......................................... 10 317-539-7511 / ITRDewatering.com
Armal Inc......................................................................... 23 866-873-7796 / www.armal.biz
J.C. Gury Company Inc...................................................6 800-903-3385 / jcgury.com
Best Enterprises Inc..................................................... 13 800-288-2378 / bestenterprises.net
Key Commercial Corp................................................. 10 877-333-4539 / keycommercial.com
Bright Dyes..................................................................... 36 800-394-0678 / brightdyes.com
Mid-State Tank Co., Inc..................................................4 800-722-8384 /midstatetank.com
Cam Spray....................................................................... 31 800-648-5011 / camspray.com
Navitas Credit Corp...................................................... 14 800-422-1844 /navitascredit.com
Com Vac..............................................................................5 800-243-7986 / comvacsystems.com
Norweco Inc......................................................................7 800-667-9326 /norweco.com
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NozzTeq........................................................................... 33 866-620-5915 / nozzteq.com
Coxreels............................................................................ 26 800-269-7335 / coxreels.com
Paul Swoyer Septics LLC.............................................BC 830-935-4936
General Pump . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 generalpump.com
Peterson Products...........................................................6 800-669-1434 / pipeplug.com
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RCS II Inc......................................................................6, 31 518-812-0000 / septicdrainer.com Robuschi ......................................................................... 35 gardnerdenverproducts.com • Roth Global Plastics........................................................4 866-943-7256 / roth-america.com Stamp Works.................................................................. 36 800-758-2743 / sales@stampworks.net The Water Expo............................................................. 27 305-412-3976 / thewaterexpo.com Transway Systems Inc................................................. 37 800-263-4508 / transwaysystems.com VacCon............................................................................. 11 904-493-4969 / vac- con.com Vacuum Sales Inc.............................................................3 800-547-7790 / vacuumsalesinc.com Westmoor Ltd................................................................ 36 800-367-0972 / westmoorltd.com
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There When You Need Us... EVEN IN THE MOST CHALLENGING OF TIMES Seemingly overnight as a result of COVID-19, there was a global surge in demand for sanitation products. While there have been and continue to be obstacles to overcome, PolyJohn has pushed forward to uphold our promise to be there when you need us.
To increase safety and continue to serve you well, we have: • Ramped up production by putting in 3 full shifts and operating 24/7 • Increased our workforce by 40% to better accommodate high demand • Implemented strict COVID-19 health and safety regulations for everyone’s benefit, including taping off department areas, preventing interdepartmental transfers and deep cleaning the plant twice a month, including the sanitation of every surface
• Continued to provide all necessary sanitation supplies — toilets, sinks, sanitizers, chemicals, toilet paper and more — at the highest level of output our company has ever achieved • Increased sink production capacity by 250% • Maintained honest communication. We explained order delays, stopped taking orders on certain products and instituted an equitable plan because we didn’t want to overpromise and under-deliver
Always Have Been & Always Will Be
2500 GASPAR AVE., WHITING, IN 46394
pjALW.COM | 800.292.1305
w w w. a mer ica nliquidwa ste.co m
DOWNLOAD OUR GUIDES PJProductGuide.com | PJBuyersGuide.com
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