North American Sweeper Magazine April 2020

T DE A C SI S N IN RE ATIO CAFORM

IN APRIL 2020

INSIDE

p8 7 Ways to Avoid Serious Record-Keeping Problems

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A PR I L 2 0 2 0 N O R T H A M E R I C AN SWEEPER 3

April 2020 | VOLUME 15 | ISSUE 4

CONTENTS

Introducing...

The Starfire S-4c Simply Adding to a Time-Proven Sweeper.

Choose the S-4c for the following enhancements:

F E AT U R E S 8

7 Ways to Avoid Serious Record-Keeping Problems

12 In the News 22 Corona Virus – How to Manage Protections in

Your Power Sweeping Business 26 CARES Act - Relief for Small Businesses

• • • •

Variable height dumping from 16" up to 11' Left or right hopper dump (select at time of purchase) Tight 16'9" turning radius Longer running 36-gallon fuel tank

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28 EcoSweeping, Inc. services the

Pikes Peak Region of Southeastern Colorado 34 Index of Advertisers/Classifieds CEO & PUBLISHER Gideon W. Smith

CREATIVE DIRECTOR Melissa Kennelly

SENIOR EDITOR Katherine Nolan

EDITORIAL MANAGER Heidi Karpinich

ADVERTISING Tracy Rodean

CIRCULATION Noah Aiden

Phoenix Global Media Inc. P.O. Box 235, Stockton New Jersey 08559 866-418-4400 phone 973-532-0319 fax sales@nasweeper.com North American Sweeper Magazine is published by Phoenix Global Media Inc. Copyright 2020 by Phoenix Global Media Inc. All rights reserved.

SUBSCRIPTIONS $15.00 per year, or by eligible request.

POSTMASTER: Please send changes to North American Sweeper Magazine P.O. Box 235, Stockton New Jersey 08559

Opinions expressed in editorial submissions contributed to North American Sweeper Magazine are those of the individual authors exclusively and do not necessarily reflect the opinions of North American Sweeper Magazine, its staff, its advertisers, or its readership. North American Sweeper Magazine assumes no liability or responsibility toward independently contributed editorial submissions or any typographical errors, mistakes, misprints, or missing information within advertising copy.

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A PR I L 2 0 2 0 N O R T H A M E R I C AN SWEEPER 7

BUSINESS CORNER

7 Ways to Avoid

I N D U S T RY N E W S

SERIOUS RECORD-KEEPING PROBLEMS

A S S O C I AT I O N I N S I D E R

INDEX SPOTLIGHT Here’s something they don’t tell you in the brochure for business school: There are hidden pitfalls in a part of doing business that seems relatively very easy — recordkeeping. Research shows that there are basic questions about record keeping best practices that the majority of small business owners cannot accurately answer when tested! This is even though there are official records that business owners are legally required to create, maintain, and in many cases to retain for specified minimum periods, and even possibly to protect using specified security protocols.

IT’S JUST RECORD KEEPING. HOW HARD CAN IT BE?

recommended ways to avoid the common problem

Some kinds of records that are encumbered with

disconnects, efficient record naming practices,

legal requirements for their creation and handling

maintaining compliance on required elements,

include payroll, accounting, safety records,

confidentiality, and record retention timelines, etc.

employees’ files, and others. As a business owner, do

of duplication, inconsistency, incomplete records,

Above the most critical ways to avoid serious

you know which kinds of records require regulatory

problems in your business record keeping is to know

compliance? Do you know what is required to go

the laws regarding timeframes of record retention for

into those records? How do you maintain succinct

your pavement sweeping business. They’re different

and complete legal records? Do you know which

for various types of payroll records, personnel

types of records require which types of elements for

records, employment tax records, other tax records,

business, legislative, regulatory, or accountability

injury records, FMLA documentation. There are yet

purposes?

other rules for issuing pay stubs, and any other FLSA

There are even requirements for timely creation and of certain kinds of business records. There are

8 NO R TH AMERIC AN S WE E P E R A P R IL 2020

or other legal requirements for business recordkeeping.

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WHAT IS AN OFFICIAL BUSINESS RECORD?

The majority of commercial power sweeping business owners already know how to create a typical record and maintain

...after you eventually have a

organized files. Most may also recognize that any business

dozen and then a few hundred

document (paper or digital), business video recording, etc.,

files in the same category, you’ll

can likely be defined as one of these three types of records: • Transaction Record: Documentation of a purchase, sale receipt, invoice, inventory count, training sign-in sheets, and many others.

• Compliance Record: Documentation for purposes of meeting legal or regulatory requirements for business documentation.

• Historical Record: Documentation that serves to preserve the business’s memory of its history of activities, for example, through policy statements, corporate meeting minutes, etc.

STEPS TO AVOID SERIOUS PROBLEMS IN YOUR BUSINESS RECORDS

thank yourself for making it easy to find your records. happen months and years down the road, when someone needs to locate and refer to that file for future purposes.

It may seem irrelevant at the time you’re creating the document, but after you eventually have a dozen and then a few hundred files in the same category, you’ll thank yourself for making it easy to find your records. To achieve this level of efficiency in your filing system, simply code all file names

There are right and wrong ways to manage the creation,

consistently, using language that makes the most sense for

maintenance, and preservation of necessary business records.

easily locating files of that type on that subject.

Here are seven things you need to know, to help you develop

3. Be Timely in Creating Records.

the most useful records possible and ensure compliance in

To borrow a business proverb, don’t put off ‘til tomorrow the

your business’s record-keeping:

creation of necessary documentation you can create today.

1. Create Records that are Appropriate for Their Type.

The human memory should not be relied upon to deliver

Determine which of the above three types of record you are

records. The entire purpose of records is to allow us to avoid

creating, based on the basic purpose the record is meant

depending on memory.

all the details you need to include in important business

to serve, and make sure that the record you’ve made meets

Waiting to generate a record of an event is most likely to

all the business, legal, and/or regulatory requirements for a

result in documentation that is compromised, less than an

record of that type.

ideal accounting. So, discipline yourself and your team to stop

Ensure that all information documented on the record is

and make time to create needed records as quickly as possible

correct, and that it conveys decisions made, actions taken, and

following an event, to help ensure maximum accuracy of the

reasons for both.

information your business will retain and rely upon.

2. Be Strategic in Naming Records.

4. Maintain Records Completely and Concisely.

Whatever record you’re creating — an email Subject Line, a

Develop a habit among your team members of checking each

simple label for a digital or paper file or folder, a checklist,

record carefully after creating or updating it, before filing it

meeting notes, etc., think about what can be expected to

away. Make sure that all pertinent details of decisions and continued on page 10

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A PR I L 2 0 2 0 N O R T H A M E R I C AN SWEEPER 9

BUSINESS CORNER

actions taken are reflected in the record, as needed.

Check for dates, times, signatures, necessary attachments,

Don’t throw away business

I NGo Dand U SgetT any R Ymissing N E information WS etc. from whatever

records prematurely. Do get rid

resources are available to provide it, and put it into your documentation promptly. Leave out unnecessary

of them when it makes sense

information, opinions, questions, references, subjective

to do so, o avoid being over-run

comments, etc.

5. Prevent Duplication of Records.

Duplicate records can cause systems to run off track.

byS O useless piling up and AS C I AT Irecords ON INS IDER taking over your office space.

Creating temporary reference documents can often lead to such records ending up in the permanent files, to later be updated instead of the originals. Such errors can create serious problems when the original end up ignored and the duplicate is managed as if it’s the original for some time.

SWhen P Othe T Loriginal I G HisTeventually discovered with missing

system is pretty straightforward: Label all confidential files as CONFIDENTIAL, and take

INDEX

necessary measures to protect confidential records. That

updates, perhaps including items such as original signatures

means keeping all confidential records protected from

from people who updated the file and have since left the

unauthorized access, by locking paper documents in a secure

company, the integrity of the record can be viewed as severely

space, and by encrypting digital files to restrict access to

compromised.

authorized users only.

To correct the problem, though only partially, information from the duplicates must be either transferred onto the

7. Know When to Keep and When to Dispose of Business Records.

original, causing entries to be out of sequence but at least

Don’t throw away business records prematurely. Do get rid

contained all on the original record.

of them when it makes sense to do so, to avoid being over-

Or, the errant duplicate is simply stapled to the original,

run by useless records piling up and taking over your office

to preserve the entirety of the record, with at least fully

space. But, before you dispose of a record, find out the legal

integrity in terms of exposing the recording mistake and the

requirements on how long you must keep records of that

implemented solution. But, unfortunately, the result remains a

type.

confusing, poorly-managed business record.

This particular area of managing business records is one in

6. Control Access to Your Business’s Records.

which too many small business owners lack too much basic

Sensitive business records can include paper and digital files,

knowledge. A TSheets survey of 400 business owners in the

video and audio and files, emails, paper letters, other items

U.S. reveals that business owners do not know how long they

sent or received via regular mail, etc. Secure storage and

are legally required to retain various critical business records :

eventually secure disposal of confidential documentation is

• Fewer than 62% of employers are aware that employee

necessary to maintain confidentiality.

Managing access is at the top of the list of business recordkeeping best practices. Of course, blocking access to some of your sweeping business records doesn’t ensure that an effective routine will be kept intact over time. The most robust

1 0 NORTH AMERIC AN S WE E P E R A P R IL 2020

illness and injury records must be kept for five years.

• Only a little more than a third of employers know that they’re required to keep FMLA records for three years.

• About 66% of employers do not know that they must keep payroll records for no less than three years.

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• Over 90% of employers are not aware that they need to keep employment and personnel records for at least one year.

• Fewer than 17% of employers are aware that employee

as a small business owner about the essential need to keep timely, accurate, secure records and retain them for as long as the law requires.

timesheets must be retained for a minimum of two years.

• Under 79% of business owners are aware that they’re required to retain business tax returns for a minimum of three years.

• Fewer than 14% of employers are aware that employment tax records must be retained for at least four years.

BUSINESS RECORDS MANAGEMENT IN A NUTSHELL

So, as you can see, there are challenges to avoiding serious problems at every point of activity in business record keeping.

So, the solution is in training and commitment to diligence in following policies for ensuring consistent accuracy and legal compliance.

FLSA lawsuits have increased by an alarming 456% over the past

Source www.tsheets.com/flsa-research-tool blog.tsheets.com/2017/business-help/business-owners-failedrecord-keeping-quiz www.accountingdepartment.com/blog/bid/333858/Is-Hiring-aVirtual-Bookkeeper-and-Financial-Controller-the-Right-Choice-forYour-Business www.accountingdepartment.com/360-degree-accounting-processoffering-full-circle-service-and-support www.mcmaster.ca/privacy/fippa/docs/FIPPA_BestPractice.pdf www.strath.ac.uk/media/ps/cs/foi/recordsmanagement/Managing_ Information_and_Records_-_Guidance_for_Staff_v1.0.pdf

couple of decades. Many cases involve violations of record-keeping requirements. This statistic points to the necessity to be informed

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A S S O C I AT I O N I N S I D E R

IN THE NEWS

ADVERTORIAL

ELGIN SWEEPER LAUNCHES INDEX WHIRLWIND1® VACUUM SWEEPER

SPOTLIGHT

First vacuum sweeper in North America with VSD technology

Elgin Sweeper has introduced the Whirlwind1 sweeper, the first vacuum sweeper in North America with variable-speed-device (VSD) technology.

ELGIN, Ill. (Feb. 20, 2020) Responding to customer demand, Elgin Sweeper is introducing the Whirlwind1® vacuum sweeper, which shares the same innovative technology as the Crosswind1® regenerative air sweeper.

The Whirlwind1 is ideally suited for uneven, patched roads and jobs involving dirt, sand, millings, and road debris while also being recognized as a proven tool for maintenance and restoration of permeable pavement.

“With hundreds of customers adopting single-engine technology on the Crosswind1, Elgin ambitiously developed the Whirlwind1—the first vacuum sweeper in North America to feature variable-speed-device

1 2 NORTH AMERIC AN S WE E P E R A P R IL 2020

(VSD) technology,” said Mike Higgins, Vice President and General Manager of Elgin Sweeper.

“The VSD, installed between the chassis engine and the transmission on the Whirlwind1, allows the engine to simultaneously power both the truck and the sweeper,” Higgins added. “The sweeper operator is able to switch between road and work modes with a simple push of a button, without the need to stop and engage the parking brake. The c ontrols on the Whirlwind1 are simple and intuitive, allowing all operators to expertly sweep with minimal training.”

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LESS MAINTENANCE AND EASIER, QUIETER OPERATION

“Our customers have already seen how single-engine technology is changing sweeping, and our Whirlwind1 customers will see the advantages, too,” said James Crockett, Strategic Product Manager at Elgin Sweeper. “Since the introduction of the Crosswind1 in 2018, current Whirlwind customers, users of competitive models, and our own Elgin dealers have been demanding single-engine technology on the original Whirlwind. For sweeper customers, the singleengine technology provides several important benefits, including less maintenance, elimination of belts, fluid coupler and exhaust after-treatments, minimized auxiliary engine vibration and noise, enhanced overall equipment value, and decreased cost of ownership.”

According to Crockett, the most common complaints from twin-engine sweeper operators are related to the noise and vibration from the auxiliary engine. “Since the average operator spends eight hours a day sweeping, the noise and vibrations of the auxiliary engine and its drivetrain can

cause significant operator fatigue,” he added. “The single engine, combined with Elgin’s optional Quiet Pak™ sounddampening technology, helps minimize vibration and noise on the Whirlwind1, without compromising machine performance.”

The time-consuming and costly maintenance checks, aftertreatments and additional service requirements associated with an auxiliary engine are eliminated on the single-engine Whirlwind1 sweeper. “Oil changes, belt inspections and filter replacements on the Whirlwind1 will cost a fraction of the annual maintenance required on twin-engine sweepers,” continued on page 14

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A P R I L 2 0 2 0 N O RT H A M E RI C A N SWEEPER 13

IN THE NEWS

A S S O C I AT I O N I N S I D E R ADVERTORIAL

SPOTLIGHT

INDEX

In business for 30 years, Moby’s owns six Elgin Crosswinds and two Elgin Broom Bears. “I don’t run any other sweeper brands other than Elgin Sweeper,” Cason said. In addition to sweeping for paving contractors, Cason and his team perform sweeping maintenance at concrete plants.

SETTING THE STANDARD FOR SINGLE-ENGINE TECHNOLOGY

The single-engine Whirlwind1 and Crosswind1 sweepers are the latest examples of Elgin’s well-established track record of leveraging the Federal Signal innovation process.

“Our top priority at Elgin Sweeper is to provide customers with the right solutions to match their needs,” said Ron Schmidt, Chief Technology Officer at Elgin Sweeper. “We firmly believe that single-engine technology will be the Crockett said. “Those cost savings will have a much more standard for all air sweepers in the future. What originally positive impact on the customer’s bottom line.” began with the innovation process – seeking voice-ofCUSTOMER DEMAND ACCELERATES WHIRLWIND1 customer feedback and DEVELOPMENT collaboration on product “Witnessing accelerated viability – resulted in the “With the Elgin single-engine sweepers, adoption of the successful market adoption Crosswind1 amongst you don’t have a separate engine to of our single-engine municipal and contractor technology.” customers prioritized our maintain, so I like that. There’s also no rapid implementation aligning belts of the new Whirlwind1 into our product lineup,” Higgins said. “The Whirlwind1 will be a huge benefit to customers looking for a vacuum sweeper that delivers greater efficiency, more quiet operation, and lower maintenance costs.”

and pulleys,” About Elgin Sweeper Sold and serviced through a network of more than 100 dealer locations worldwide, Elgin Sweeper products are the sweepers of choice for a variety of general street maintenance, special industrial and airport

WASHINGTON-BASED SWEEPER CONTRACTOR LOOKS FORWARD TO PURCHASING WHIRLWIND1

applications. With more than 100 years of experience, Elgin

Mike Cason, dispatch supervisor for Moby’s 24-Hour Street Sweeping Services Inc., Auburn, Wash., said he likes the Elgin single-engine sweepers, and looks forward to incorporating the Whirlwind1 into his fleet for demanding sweeping applications.

“With the Elgin single-engine sweepers, you don’t have a separate engine to maintain, so I like that. There’s also no aligning belts and pulleys,” said Cason. “They sweep and pick up debris the same as the original sweeper configurations, which is great.”

the most sweeper options in the country, using the latest

1 4 NORTH AMERIC AN S WE E P E R A P R IL 2020

Sweeper offers municipalities, contractors and industries sweeping technologies – mechanical, pure vacuum, regenerative air, alternative fuel and waterless dust control. For more information, visit www.elginsweeper.com.

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continued on page 18

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A P R I L 2 0 2 0 N O RT H A M E RI C A N SWEEPER 15

IN THE NEWS

72 S P HOURS OTLIGHT

A S S O C I AT I O N I N S I D E R

INDEX

Did you know that paper holds bacteria pathogens up to 72 hours?

Did you know that paper holds bacteria pathogens up to 72

and other diseases is more important than ever before. We

hours? Because bacteria pathogens survive on paper up to

are entering a “new normal” where the need for paperless

72 hours, providing the desired social distancing in the office

technology is paramount and preparing to work remotely

environment with paperless technology is a necessity. In a

is a part of every business’s agenda. Eagle Eye Tracking

study, published by PubMed.gov, the objective is to “determine

understands the importance of document management and

by laboratory investigation how long bacterial pathogens can

operating a paperless office.

survive on office paper and whether bacteria can be transferred

Over the past 20 years, Eagle Eye Tracking has developed an

from hands to paper and back to hands”. The result “indeed

enterprise field service and fleet management software system

they do, and for up to 72 hours!”

that seamlessly utilizes paperless technology.

Being socially responsible and taking pro-active measures,

Progressive Sweeping Contractors implemented Eagle Eye

such as utilizing a paperless technology in our work and office

Tracking software, and as of 2019, they have successfully

environment to prevent the spread of viruses such as Covid-19,

operated as a paperless office. Together, they have proven to be leading innovators in improving business efficiencies, processes, and public health.

With Eagle Eye Tracking Software: • Improve Efficiency & Employee Communication • Instant Productivity Reporting • Flexible Job Scheduling & Route Scheduling

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A P R I L 2 0 2 0 N O RT H A M E RI C A N SWEEPER 17

IN THE NEWS

OAKMONT CAPITAL SERVICES EXPANDS CREDIT AND SALES TEAMS

SPOTLIGHT

A S S O C I AT I O N I N S I D E R

INDEX

WEST CHESTER, PA, March 2020 - Oakmont Capital

OCS also added a business

Services (OCS) continues to add equipment finance

development officer to the sales

specialists to its growing team, including, most recently,

team. Carrie Jaenicke has worked

credit and sales professionals. As a direct lender, OCS is

across various industries, such as

committed to expanding its business to offer customers

construction, landscaping, and

fast, simple, and easy solutions.

woodworking, to make financing

OCS’s credit team is excited to welcome Jill Heinen and

possible. In her role with OCS,

Clay Fischer, CLFP, as credit analysts. Jill is an experienced credit analyst and will assist in processing and decisioning

she will focus on building and maintaining strong, long-lasting relationships with vendors and dealers by supporting them with creative finance options.

“We’re excited to add Carrie to our growing sales team,” said Jim Peach, CLFP and Vice President of Sales and Marketing.

“For nearly two years, we’ve been building out our sales team with equipment finance professionals to serve our customers and partners better. Carrie jumped right in on day one and is already a great asset to the OCS family.”

applications. Clay is also an experienced credit analyst and holds the Certified Lease & Finance Professional (CLFP) designation. His expertise with financial statements and advanced credit analysis will add efficiencies to OCS’s credit process.

Oakmont Capital Services, LLC, headquartered in West Chester, PA, with an office in Albany, MN, is a fast, affordable, reputable solution to financing. Founded in 1998 by Managing Members Joe Leonard, CLFP, and Megan Zoba, Oakmont

“Both Jill and Clay are excellent additions to our already

Capital Services (OCS) is a direct, independent lender,

strong credit team,” said Daryn Lecy, CLFP and Vice President

providing commercial equipment financing and working

of Operations. “We’re always looking for ways to make credit

capital throughout all 50 states. The professional financing

approvals faster for our customers, and with both Jill and

staff at OCS has combined experience of over 250 years in the

Clay’s experience, we know we’ll only continue to exceed our

industry and is the reliable choice for today’s financing needs.

customers’ expectations.”

For more information, visit www.oakmontfinance.com.

1 8 NORTH AMERIC AN S WE E P E R A P R IL 2020

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A P R I L 2 0 2 0 N O RT H A M E RI C A N SWEEPER 19

STRENGTH IN ADVERSITY:

How Your Business Can Come out of a Challenge Even Stronger

I

t’s no secret that many small businesses are struggling to cope with the consequences of the COVID-19

pandemic. The full economic impact of this virus will not be known for some time, but small businesses in the United States and abroad are going to feel strain in supply chains, customer demand, and in their workforces. Indeed, many organizations already have.

At the same time, adapting to new risks and challenges is an inherent part of doing business, and hardships can be opportunities for innovation, improved business

STRENGTHENING CUSTOMER RELATIONS

processes, and sometimes even growth. Here are a

A challenge of this nature—one that is affecting basically

few suggestions for helping your company stay strong

everyone in the country—can be an opportunity to

through this crisis.

reconnect with your customers and communicate

BACK TO BASICS

how much you value them. Andrea Thomas, professor

In times of hardship, it is essential that resources are

of business at the University of Utah and former

devoted to the most critical tasks. This is probably not the

SVP of Walmart Stores, offers this guidance on your

best time to explore a different product line or hire staff

communications with customers in times of crisis:

for a new division, but it could be an opportune moment

1. Recognize that customers are also under stress; be

to improve things you’re already doing. Especially if you need to cut expenses, review your business activities

patient and empathetic with them.

2. Adjust the tone of the language across all

and pare down to what is most needed for the coming

communications: posted signs, emails, and direct

months. Delivering key products and services to customers,

conversations should all reflect sensitivity to the crisis.

and maintaining a bare minimum of cash flow, must be your priority. Show strong leadership by canceling or postponing any activities that do not directly support those efforts.

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3. Communicate frequently and transparently to build trust.

4. Devote more resources to “lifetime” or most valued customers (Leavitt, 2020).

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RENEWING MOTIVATION

businesses are facing new tasks because of this crisis,

In addition to improving external relations, a crisis of

such as increasing their social media presence and

this magnitude can also be an opportunity to improve

developing e-commerce activities. Put employees with leadership potential in charge of

your employee relations.

Many people who report job dissatisfaction do so because they do not see meaning or purpose in their work (Hedges, 2014). A shared challenge can reenergize employees and renew their commitment to the work. Make sure your

Delivering key products and services to customers, and maintaining a bare minimum of cash flow, must be your priority.

employees understand the value of their work and how vital they are in your company making it through this struggle. Help them see the positive impact of their contributions on customers, fellow employees, and the company in general. Additionally, this may be a chance to discover new leaders within the organization; many

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these projects, and let them show you what they’re capable of.

All of us at NiteHawk are here with you, and we wish you and your business all the best in this challenging time.

. Sources Hedges, Kristi. 20 Jan, 2014. 8 Common Causes of Workplace Demotivation. Forbes.com. Available at https://www.forbes. com/sites/work-in-progress/2014/01/20/8-common-causesof-workplace-demotivation/.

Leavitt, Mike. 3 April 2020. Navigating COVID-19: How to Save Your Business. Webinar recording available at: https:// www.youtube.com/watch?v=cbz0SgEHMlM.

A P R I L 2 0 2 0 N O RT H A M E RI C A N SWEEPER 21

CORONA VIRUS How to Manage Protections in Your Power Sweeping Business

The good news is that globally, Corona Virus cases are decreasing in some areas.

Nationally, however, we are still approaching the peak of the curve, and therefore statistics on Corona Virus cases are still increasing daily in many areas of the US. Here’s some guidance on what leading public health experts, including OSHA, are recommending to help you keep your employees safe during this pandemic.

WHAT IS THE CORONA VIRUS?

and their workers, including everything from managing

Coronavirus Disease 2019 (COVID-19) is a highly

hygiene and sharing workspace, to obtaining materials,

contagious respiratory disease. It’s caused by the SARS-

repairs, and even food supplies, to managing finances and

CoV-2 virus. The Corona Virus has spread internationally

ensuring the very sustainability of many small businesses.

over recent months to the extent that it is officially classed

COVID-19 SYMPTOMS

as a global pandemic. It is affecting virtually all aspects

The Corona Virus can cause mild to severe or even fatal

of business operations and daily living for employers

illness. Typical symptoms of COVID-19 include fever, dry

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4 Sources of the virus to which individual workers

There are some basic steps that employers are advised to take to help reduce the risk of exposure to COVID-19 in the workplace.

might be exposed.

4 Non-occupational risk factors for workers at home and out in the community.

4 Personal risk factors, such as age, existing medical conditions, pregnancy.

4 Implement cross-training and other preparations for operating during periods of increased worker absenteeism.

4 Implementing emergency policies of downsizing

cough, and difficulty breath. non-respiratory symptoms have

operations, staggering work shifts, delivering services

also been reported in some people with the virus. Some

and supplies remotely, social distancing, wearing

people with the virus experience no symptoms, but can

PPE, infection-prevention hygiene practices, and

spread the virus while they remain asymptomatic. The CDC

other measures to reduce exposure for workers,

has advised that COVID-19 symptoms can appear within 2 to

customers, and vendors.

14 days from the time of exposure to the virus.

KEEPING YOUR EMPLOYEES SAFE DURING THE COVID-19 OUTBREAK

4 Prepare for interruption of supply chains and delivery delays.

There are some basic steps that employers are advised to

HYGIENE MEASURES FOR COVID-19 INFECTION PREVENTION

take to help reduce the risk of exposure to COVID-19 in

In most workplaces, protecting employees will rely on

the workplace. Measures vary depending on workplace

instilling basic habits, as appropriate, for the prevention

environmental risk factors and the nature of tasks involved in

of infection. To help minimize the spread of the virus, it is

each individual’s work role.

recommended to implement at least this set of baseline

See the OSHA employer guidelines for COVID-19: https:// www.osha.gov/Publications/OSHA3990.pdf, for specific protocols, suggested for employees at each of the various levels of risk. Generally, are the minimum OSHA recommendations for workplace management during the COVID-19 pandemic: 4 Stay informed on updated information for businesses from federal, state, local health agencies, and determine

practices: 4 Strongly encourage workers to wash their hands thoroughly and frequently. Provide facilities for all visitors and workers to wash their hands using soap and running water. For workers in the field, provide hand-sanitizing cleansing agents containing at least 60% alcohol.

4 Discourage workers from touching their faces, and

the best way to implement their recommendations into

from sharing others’ offices, desks, phones, equipment,

your unique workplace.

tools, etc.

4 Workplace safety plans and controls should address levels of risk specific to each worksite, task, and worker,

4 Emphasize the importance of covering coughs and sneezes.

for example:

continued on page 24

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A P R I L 2 0 2 0 N O RT H A M E RI C A N SWEEPER 23

4 Encourage employees to stay at home if they are ill.

4 Address employees’ concerns about leave, pay,

If appropriate, formulate policies and procedures to

health, safety, and other potential issues due to the

promptly identify, isolate, and obtain treatment for

pandemic. Employers who help workers feel that

sick people.

their workplace is safe are less likely to experience

4 Encourage employees to stay home, if feasible.

unnecessarily high rates of absenteeism due to fears

4 Prominently place supplies of tissues and trash cans

about COVID-19 infection.

for use by workers and visitors.

4 If possible, implement flexible work arrangements,

4 Cooperate with your employee health insurance company as well as your local and state public health

such as telecommuting, flex schedules, and other

agencies, to provide your workers and customers

measures that help increase the physical distance

with information about medical care for COVID-19

between workers and between workers and

infection.

other people, to maintain a minimum of 6 feet of separation.

4 During regular housekeeping, use disinfectant on all

IMPLEMENTING COVID-19 WORKPLACE ENVIRONMENT CONTROLS

The most efficient way to control a health hazard in

surfaces, as appropriate, and on equipment, tools,

a workplace is to remove it systematically, instead of

and other parts of the employee’s work environment.

depending on employees to manage against exposure.

Check to ensure you are providing EPA-approved

While it may not be possible to eliminate the risk of viral

disinfectants that claim to be effective against viral

infection with COVID-19, here are some engineering and

pathogens. Follow the manufacturer’s instructions.

administrative controls and practices recommended by

4 Encourage workers to maintain self-monitoring for COVID-19 signs and symptoms, if they are concerned that they may have been exposed.

4 Establish a policy and procedure for workers to report when they feel ill or are experiencing potential symptoms of COVID-19 infection.

4 Provide face masks (also known as a surgical mask), if possible, and encourage workers to wear them, as appropriate, and if tolerated.

4 Restrict the number of employees entering areas, as appropriate.

4 Discuss with your suppliers and other associated businesses the importance of having sick employees stay home and maintaining non-punitive policies for leaves.

4 Do not require verification notes from doctors for employee absences due to acute respiratory symptoms during this time while healthcare professionals are over-burdened.

4 Allow flexible work policies that enable employees to

OSHA: SOME KEY ENGINEERING CONTROLS FOR SARS-COV-2:

4 Install high-efficiency air filters.

4 Increase ventilation.

4 Install sneeze guards and other physical barriers.

4 Implement remote meetings and customer service practices to replace in-person communications.

4 Discontinue nonessential travel to areas with increased rates of COVID-19 outbreak.

4 Create a virtual forum for answering workers’ questions, if possible.

4 Provide updated employee training on COVID-19 risks and protective equipment and practices.

4 Familiarize yourself with the information for employers offered about COVID-19 at the OSHA website www.osha.gov, the CDC website: www.cdc. gov, and the National Institute for Occupational Safety and Health website: www.cdc.gov/niosh.

COVID-19 COUNSELING FOR SMALL BUSINESS OWNERS

stay home to provide care for sick family members or

During this period before the development of a vaccine

children who cannot be in school or daycare due to

against COVID-19, outbreaks of the virus may be

the pandemic.

prolonged. This means that, like so many other types of

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Development Center (SBDC), SCORE chapter, and/or your

Many small business owners may benefit from help by a qualified business counselor to navigate through this

local Women’s Business Center (WBC), for an abundance of small business owner counseling and other important support. These resource centers are receiving emergency government funding to enable them to expand their support services in small business owner counseling and information updates on COVID-19.

complicated period SOURCES: https://www.osha.gov/Publications/OSHA3990.pdf businesses throughout the country and around the globe, commercial power sweeping companies may experience higher than normal rates of absenteeism, altered patterns of local commerce, interruption in their supply chains, frequent delays or cancellations of deliveries, and other disruptions without notice.

www.cdc.gov/coronavirus/2019-ncov/about/transmission. html https://www.sbc.senate.gov/public/_cache/ files/9/7/97ac840c-28b7-4e49-b872-d30a995d8dae/ F2CF1DD78E6D6C8C8C3BF58C6D1DDB2B.small-businessowner-s-guide-to-the-cares-act-final-.pdf

Many small business owners may benefit from help by a qualified business counselor to navigate through this complicated period. Contact your area’s Small Business

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A P R I L 2 0 2 0 N O RT H A M E RI C A N SWEEPER 25

CARES ACT H H H H H H H H H H H H H H H H H H Businesses Relief for Small Because commercial pavement sweeping operators may be considered essential workers in most states, your power sweeping company is probably less likely to be required to shut down than other types of businesses in your local area. Still, many small pavement sweeping business owners may be concerned about the COVID-19 virus’s potential impacts on your long-term cash flow and growth from new customer acquisitions. Fortunately, there is economic help available through the federal CARES Act that can help you keep your employees on your payroll through federal grants and loans that can be forgiven, for businesses that qualify.

What is the CARES Act? Congress has just passed the Coronavirus Aid, Relief, and Economic Security Act (CARES Act), to assist the business owner’s necessary aid to help them keep people employed and lessen the financial impact of the virus and its consequences to the national economy. As the CARES Act programs are rolled out by the SBA, numerous new resources will become available to small business owners.

For detailed information about the CARES Act benefits for your business, see The Small Business Owner’s Guide to the CARES Act, published by the US Senate Committee on Small Business & Entrepreneurship. The 11-page guide lays out a good comprehensive overview of the provisions of each of the financial relief programs that the Small Business Administration (SBA) will soon make available to help business owners overcome the economic effects of the national COVID-19 emergency.

What Kinds of Help for Small Businesses Does the CARES Act Provide?

The CARES Act programs may provide your business with financial aid in the form of income replacement during and after the COVID-19 crisis. (Additional help from tax savings through the IRS may also be available to you.) Contact your local SBA District Office for updates on when the CARES Act program funds will become available. Here are some of the key CARES Act programs that the SBA will administrate:

Emergency Economic Injury Grant The grant provides small businesses affected by COVID-19 with a small emergency cash infusion of up to $10,000. The grant is issued within three days from the time of application for an

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SBA Economic Injury Disaster Loan (EIDL). You must apply for an EIDL first, to then request the advance grant.

The grant does not need to be repaid, regardless of future circumstances. The grant funds can be used for any needs of the business, such as keeping workers on your payroll, covering increased operational costs resulting from disruptions to your supply chain, paying for employees’ sick leave, paying mortgage payments and other debts, paying rent, and meeting other business obligations.

EIDL funds can be used... to cover expenses that the borrower could have paid if the COVID-19 emergency conditions had not interfered.

Economic Injury Disaster Loans An EIDL loan and other forms of financial relief are available through the CARES Act emergency economic relief program options administrated by the SBA. EIDLs are business loans up to $2 million. The interest rate on EIDLs is 3.75%. The start of payments can be deferred for up to 6 months, and the repayment term can be as long as 30 years.

EIDL funds can be used, per the loan administrator’s discretion, to cover expenses that the borrower could have paid if the COVID-19 emergency conditions had not interfered.

Operating costs, including payroll, can be paid with EIDL proceeds. Businesses with 500 or fewer workers are eligible to apply for an EIDL.

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The SBA’s lending resource partners will guide you through the process of applying for an EIDL. Contact your local Small Business Development Center (SBDC), SCORE chapter, or Women’s Business Center for help in applying for an EIDL.

The Paycheck Protection Program The federal Paycheck Protection Program loan (PPP loan) is the product of a major congressional initiative intended to help workers remain employed and help the national economy recover more quickly after the period of the Corona Virus is over. If you need capital to retain employees on your payroll due to the COVID-19 national emergency, you can receive a PPP loan, which is guaranteed by the federal government for 100% of the loan amount. For employers who maintain their payroll during the period of the Corona Virus crisis, the PPP loan can be forgiven without repayment.

Which Businesses are Eligible for the PPP loan, and What Does it Cover?

Businesses that were operating by February 15, 2020, are eligible to apply for the PPP loan under the federal CARES Act. The loan can be made retroactive back to that date, to help companies bring back workers they may have already laid off due to the COVID-19 virus emergency. Applications for PPP loans must be submitted on or before June 30, 2020.

For answers to frequently asked questions about PPP lending criteria, see The Small Business Owner’s Guide to the CARES Act (page 2). The guide provides detailed answers to questions such as: 4 Which types of businesses are eligible for CARE Act relief?

4 Which payroll costs are eligible for coverage by the PPP loan, and which are not?

4 What are the PPP interest rates and fees, loan repayment terms?

4 How does a lender determine the loan size for which I’m eligible?

4 How is the PPP loan arranged to work along with regular SBA loans?

4 How is the PPP loan set up to work along with other CARES Act emergency loans and grants?

4 Where can I find information on tax provisions for economically impacted small businesses?

What are the Repayment Terms for CARE Act PPP Loans The SBA allows loan repayment over a maximum of 10 years.

The maximum interest rate charged on a PPP loan is 4%. Loan principal and interest can be deferred for 6 to 12 months following disbursement of loan proceeds. Businesses are limited to one PPP loan. NOTE: All lenders currently designated as SBA 7(a) lenders are eligible PPP lenders.

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How is Eligibility for Forgiveness of the PPP Loan Determined?

Many small businesses will qualify for forgiveness of their CARES Act loan. The amount forgiven for an employer who is eligible for forgiveness of a PPP loan is equal to the business’s total payroll costs during the 8-weeks covered by the loan period, in comparison to the previous year or previous time period, based on a calculation of an amount that will maintain workers’ wages. Compensation over $100,000 is not eligible for loan forgiveness.

To obtain forgiveness of a PPP loan, you need to apply through your lender. Your loan forgiveness application must include: 4 Documentation of numbers of employees on the business’s payroll and their pay rates, federal and state payroll tax filings as well as unemployment insurance filings.

• Verification of payments on mortgages, leases, and utilities covered by the CARES Act funds.

• Certification from your company’s authorized representative affirming that all delivered documentation is accurate and that the loan amount to be forgiven was used in compliance with CARES Act guidelines.

Small Business Counseling The SBA’s resource partners provide high-quality counseling free of charge, to help you navigate through the complications of operating during the national emergency period of the COVID-19 pandemic. Small business experts will help you evaluate the various financial assistance options for which you are eligible and provide guidance on those most economically advantageous for your business in the short and long term.

The business counseling resource is the ideal place to start your process of obtaining CARES Act emergency financial assistance for your business through the SBA and to obtain an abundance of other information on small business operations during this unusually financially challenging period for business owners.

SOURCES: https://home.treasury.gov/policy-issues/top-priorities/cares-act/ assistance-for-small-businesses https://www.sba.gov/sites/default/files/articles/EIDL_and_ P3_4.1.2020_FINAL_2pm.pdf https://www.sbc.senate.gov/public/_cache/ files/9/7/97ac840c-28b7-4e49-b872-d30a995d8dae/ F2CF1DD78E6D6C8C8C3BF58C6D1DDB2B.small-business-owners-guide-to-the-cares-act-final-.pdf

A P R I L 2 0 2 0 N O RT H A M E RI C A N SWEEPER 27

INDEX

SPOTLIGHT

EcoSweeping, Inc. Services PIKES PEAK REGION OF SOUTHEASTERN COLORADO

EcoSweeping is located in Colorado Springs, Colorado and provides services to Woodland Park, Manitou Springs, Fountain, and Monument, Colorado. Eco’s operations base is located in the smaller outer metro Denver market about 60 miles south of Denver proper and around 40 miles north of Pueblo, Colorado. (Colorado Springs sits over 6,000 feet above sea level, an even higher elevation than the “mile-high city” of Denver.)

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T

he company’s steadily growing customer base of currently just over 200 accounts has positioned Eco

as one of the fastest-growing commercial pavement sweeping service providers in its region. What has made the business so highly sustainable over its two decades in

Colorado and asked if I would be interested in partnering

operations is its commitment to environmentally-friendly

with him to expand into the Colorado Springs area.

management practices and its success in maintaining its long-term relationships with its peer businesses, customers and community.

EcoSweeping Owner, Mark Chamberlain, tells the story of the founding and growth of the company: TRANSITIONING INTO THE POWER SWEEPING BUSINESS

After selling my first business at 27 years old, which was a modular office furniture installation company, I found myself wondering what to do next. A friend of mine had purchased a sweeping service business in Denver,

After about a year, he and his partners had decided the sweeping business was not for them, so they put the business up for sale. I had been researching the street sweeping industry, because of their offer. Somewhere around 1999, I started looking online for street sweeping equipment. During my search, I located a Tymco 210 that was for sale in Denver, Colorado from Armstrong Sweeping.

When I reached out to Armstrong Sweeping, purchasing my first sweeper, I met Kerry Armstrong, his wife Marsha, continued on page 30

A Clean Sweep Year Round

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www.united-rotary.com

The Broom Source for Street Sweeping, Road Building and Runway Sweeping

800-463-6292 Canada A P R I L 2 0 2 0 N O RT H A M E RI C A N SWEEPER 29

and their son Mitch. I quickly discovered Kerry Armstrong

own in such a short time. We have found it invaluable to

to be a great man, and whether he knows it or not, he

be able to reach out, day or night, to partners within the

turned out to be a great mentor as well.

organization and always get a response. The fellowship

Kerry took me to the parking lot and taught me how

of the partners and have the ability to reach out to

to operate that Tymco 210 for about 15 minutes and

other sweeping business owners around the country for

then said, “Hit the road kid.” Once I returned to Colorado

questions, answers, advice, and help is priceless.

Springs, I started sweeping friends’ parking lots for free,

We currently have three vacuum trucks and two

just for the practice. Kerry has been there all these years

mechanical broom trucks, for a total of five vehicles. Our

when I had questions or needed advice along the way.

current size affords us the reliability of having backup

GROWING THE POWER SWEEPING COMMUNITY IN COLORADO SPRINGS

equipment to maintain the dependability that our

It took about two weeks to find my first paying property,

THE ECOSWEEPING TEAM

for $80 per month. I still have that same customer today,

My wife, Becky Chamberlain and I are the ownership

over 20 years later. As we now develop the construction

and management team. Becky and I have been together

side of our sweeping business, after just passing our 20-

since we were 15 years old. We’ve raised three boys. Once

year mark in business, it is only appropriate that Mitch

our children grew up and started moving on with their

Armstrong of Armstrong Sweeping, Kerry’s son, has now

lives, Becky became more involved with the business

taught my son, Sam Chamberlain, how to drive a broom

management, which I must admit has resulted in growth

truck that we just purchased from Armstrong Sweeping.

that surpassed what I had done by myself.

Mitch also introduced us to the 1-800-SWEEPER

customers have come to expect from us.

Our motivation comes from a lifetime of working together

organization, which has provided us with resources,

as a team, building a family and business that we are very

knowledge, purchasing power, marketing connections,

proud of. We pride ourselves in timely responses, quality

and growth that we could have never realized on our

workmanship, clear communication, and loyalty. Since we

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Our motivation comes from a lifetime of working together as a team, building a family and business that we are very proud of.

ECO-FRIENDLY BUSINESS MODEL

The majority of our customers are Property Managers, and most of them know why they need our services. If we do get a customer that needs to be educated in why street sweeping services are necessary for their commercial property, we explain how fast a parking lot can deteriorate from vehicles constantly driving over rocks and sand as well as the multitude of other reasons power sweeping is generally needed. Ultimately, it’s easy to point out how our services are

are in a small market, my family and I run into our customers at grocery stores and restaurants regularly. We are very proud of the relationships we have built in the community. We cherish those relationships!

We have 10 employees. Our middle son is supervising our crews and plans to take over the business someday. We do plan to expand services beyond what is currently offered, so we are constantly watching the local economy and growth closely as we implement each step of expansion.

much more reasonable than the costs associated with a new parking lot.

Being in Colorado, the environmental impact and footprint of any business is not only part of the regulatory process but also part of our local culture, so we are committed to running the eco-friendliest operation possible to do our part in keeping Colorado clean!

ECOSWEEPING TECHNOLOGIES

We use various technologies that provide us with the tools required for our company to be a leader in the industry. continued on page 32

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A P R I L 2 0 2 0 N O RT H A M E RI C A N SWEEPER 31

Be prepared to get dirty.

Work night and day.

Become a NAPSA member and 1-800-SWEEPER partner.

Our front- and rear-mounted dash cams, with artificial

only provide discounts on the services you need, but they

intelligence that includes facial recognition, is so observant

also bring years of power sweeping knowledge to the

that it can determine if an operator is looking at his or

table that we typically would not have found with vendors

her phone. Our dashcam and GPS systems also track

outside of the 1-800-SWEEPER organization.

harsh braking or turning, speeding, and erratic driving with alerts. It also includes geo fencing, and it provides

Source

real-time route optimization systems to keep our drivers

www.EcoSweeping.com

performing efficiently.

For more information about EcoSweeping Inc. commercial

ADVICE FOR NEWCOMERS TO THE COMMERCIAL POWER SWEEPING INDUSTRY FROM MARK CHAMBERLAIN, ECOSWEEPING, INC., COLORADO SPRINGS, CO

pavement sweeping services in Colorado Springs Colorado and throughout the greater Pike’s Peak region, see www.

EcoSweeping.com.​

What advice would I give someone who wants to start a power sweeping service? Be prepared to get dirty.

Work night and day. Become a NAPSA member and 1-800-SWEEPER partner. And, learn from your peers. As you grow your company, take advantage of the networking opportunities with other power sweeping company owners around the nation, to learn the best sweeping business methodologies.

Do not wait to join 1-800-SWEEPER. We initially hesitated, and once we joined our business doubled. We often imagine what it would have been like if we had joined earlier. Reach out to vendor partners within the 1-800-SWEEPER organization, and take advantage of the purchasing power and marketing services that are geared specifically for partners.

For example, we are excited to be working with Scenic City Studios, because they have been an integral driving force in content, website development and online marketing for several successful power sweeping companies around the country. The vendor partners not

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A P R I L 2 0 2 0 N O RT H A M E RI C A N SWEEPER 33

INDEX Buffalo Turbine........................................................................... FC, 32 716-592-2700 / buffaloturbine.com

The ODB Co........................................................................................35 800-446-9823 / www.odbco.com

Carolina Enviromental Services......................................................16 800-239-7796 / cesrefuse.com

Schwarze Industries Inc........................................................6, 17, 25 800-879-7933 / schwarze.com

P R OSweepers D U C TLLC.W AT C H Curbtender ...............................................................BC 319-266-1721 / curbtendersweepers.com

Sharpco Sweeper Shoes.................................................................... 6 313-343-4328/800-372-5007/sharpcosweepershoes.com

Eagle Eye Tracking.............................................................................. 3 855-338-7225

Skavin’jer Street Sweepers..............................................................19 888-652-2137 / skavinjer.com

Global Sweeping Solutions................................................................ 2 909-713-1600 / globalsweeper.com

Stewart-Amos Equipment Co............................................................ 4 800-482-2302 / stewart-amos.com

KeyStone Street Sweeping Brooms.................................................. 3 800-635-5238 / kpbrush.com

Superior Tire & Rubber Corp...........................................................31 800-289-1456 / superiortire.com

M-B Companies Inc............................................................................. 4 800-558-58 00 / sales@m-bco.com

Sweeper Parts Sales.........................................................................19 877-695-3060 / SweeperPartsSales.com

Nite-Hawk Sweepers.................................................................. 11, 21 800-448-9364 / nitehawksweepers.com

United Rotary Brush Corporation....................................................29 800-851-5108 / united-rotary.com

Nomad.................................................................................................. 7 450-530-9873 / balaisnomad.com

Water Cannon Inc...................................................................... 13, 15 800-333-9274 / watercannon.com

Oakmont Capital Services LLC.......................................................... 5 320-844-8800 / www.oakmontfinance.com

Well Made Manufacturing................................................................33 609-323-2655 / wellmademfg.com

Pat’s Pump & Blower.......................................................................... 6 800-359-7867 / patspump.com

Xpress Sweeping Inc.........................................................................34 401-523-6116 / xpresssweeping.com

Built with the Operator in Mind Easy to Operate and Maintain.

• 4 and 6 Cu. Yd High Dump Hoppers • 140 Gal. Water Capacity • Adjustable Floating Brooms • Fuel Efficient • Low Operating Costs • No CDL Required • Ease of Maintenance

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XPRESS SWEEPING SALES & SERVICE 401-523-6116 WWW.XPRESSSWEEPING.COM

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ODB Has the Parts to help SWEEP America !

For ALL makes and models of street sweepers!

Tennant - Elgin - Sunvac Mobil -Wayne - VacAll Vanguard - NiteHawk Schwarze - Johnston - Tymco OLD DOMINION BRUSH COMPANY

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the path is always clear High performance, durable products that offer customers a lower total cost of ownership.

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sentry a sweeper with standards as strong as your own the sentry regenerative air sweeper uncommonly high standards

Under CDL platform with over CDL performance. Incab control of gutter broom speed, pressure, and angle.

Hopper and fan are made entirely of HardoxÂŽ 450 abrasion resistant steel designed to stand up to the abuse of debris.

Crescent shaped pick up head funnels debris to the center of machine. On-screen diagnostics keep information at your finger tips and makes it easier to maintain your sweeper.

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