ACB Tracing
?
2
1
4
3 Receive call and log on
Query amount transferred
Receive dispute, from
MUCS and give
from his account but not
AccountHolder reference
received by beneficiary.
number.
Hand the relevant
uzaHelpDesk CCO, with
information to
necessary details.
uzaHelpDesk Manager.
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@
DETAILS
xxx
G
LO
6
7
8
Receive call, from uzaHelpDesk Manager, with Log call on BS system
necessary details including
and investigate query.
MUCS reference number.
5 Pass necessary details to BS Payment Tracing Team
Check VET report,
for investigation, if the
AccountHolder statement
money is not located.
and unpaids.
DETAILS
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xxx
10
9
@
R
6
Check SBSA system to
Call uzaHelpDesk
confirm if beneficiary is a
Manager to confirm where
Standard Bank
the funds are and when
money is located, and
AccountHolder. If
they will reflect on
inform AccountHolder.
beneficiary is not a SBSA
beneficiaries account.
AccountHolder, phone
Resolve internally, if the
@
Agent Bank to query.
9
R
7
8
Receive report back on Receive confirmation that funds have been credited to the beneficiary.
where funds are and Call AccountHolder to advise result of dispute
when the beneficiary will be credited.
and reason.
T2031