EyeSpy Got something to share? Send a high-res picture to allan@newcom.ca and make sure to give us lots of detail!
Doug Gritner of Doug’s Repair in Alexis Creek, B.C. sent in this shot of a 2008 Dodge Ram mega cab. The customer said the brake slide pins had “fallen out” and when he tried to fix it himself, everything started to fall apart. He ended hanging the caliper under the diff tube with zip ties and driving it 80 kilometers to the shop, with the brake pedal all to the floor!
WHAT’S STOPPING YOUR WORST CUSTOMERS? Crazy brake pictures from our growing Eye Spy collection.
Charlie from Charlie’s KW Auto in Kitchener, Ont. had a customer who came with a brake squeal on her 2005 Honda Accord. Her friend had installed the brakes two days ago. “We inspected the front brake and found that he’d installed the wrong pads. The customer said it made all kinds of noise!” Understandably, she was a little embarrassed at having trusted such an important safety job to an amateur.
Sharisse Delainey of Wilkie Auto Repair in Wilkie, Sask., didn’t have to look too hard to discover the brake problem on this 2008 Dodge Ram 1500. “The customer came in asking us to check the brakes and this is what we found!” 30
JANUARY / FEBRUARY 2020
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Jake Makohoniuk (owner) and Justyn Marchant (technician) at J-Mak Auto Centre Ltd in Etobicoke, Ont. discovered a new way to machine rear drums from a 1999 Dodge Durango. Upon inspection, they found the brake shoes had cut perfectly through the drum. The inside piece was bouncing loosely around causing a rattle and slight grinding! “The customer swears the grinding noise only started two days prior,” Jake said. “Ya, right!”
