Jobber News September 2023

From brakes, steering & suspension, to oil, filters, batteries, and more, Pro-Series auto parts are engineered and tested to deliver superior fit, performance and safety.

TOP-QUALITY, GUARANTEED

Meets original equipment specifications

PREMIUM PERFORMANCE AND RELIABILITY

Meets or exceeds original equipment specifications with feature(s) beyond the OE

DEMAND THE TOUGHEST

Built for extreme conditions and meets/exceeds original equipment performance

Quality is our best part, because we know your reputation is on the line.

Car price crunch

New or used, vehicles are more expensive. Demand isn’t slowing. What this means for the industry as a whole and aftermarket specifically

Danger

LAUNCHER: A GROWING BRAND

When your professional automotive customers are looking for quality, reliability and innovation — and products designed, developed assembled right here in Canada — there’s no need to look any further than LAUNCHER.

LAUNCHER provides the newest and best shop equipment to the vehicle repair and automotive industries.

Products include wheel aligners, A/C service machines and a full range of premium performance oils and lubricants. Hundreds of unique and exclusive features are credited to LAUNCHER's award-winning research and development team of mechanical, electrical and software experts, making LAUNCHER products the most productive undercar service equipment available.

Each alignment system, A/C service machine and other product component are designed and assembled by experts in Canada. The development of the aligners product range and software has grown significantly. The same can be said for oil and lubricants — there’s an option available for automotive, diesel, hydraulic and gear oils, plus lubricants for transmissions and brakes, along with antifreeze and coolants fluids. For a closer look at the product line visit www.launcherautomotive. com

Canada Auto Solutions

LAUNCHER has been a silent brand for Canada Auto Solutions (CAS) for the last seven years. But after being in the background, it’s time for it to step out and bring even more solutions to the North American automotive aftermarket.

CAS is the master distributor for all LAUNCHER products. With that comes plenty of support. Our devoted trained distributors, technical and customer service specialists, work hard to provide attentive before and after-sales services to our clients. In the undercar service industry, LAUNCHER has the largest specialized support crew. Account assistance,

product information, and technical support are all available through a vast network of business consultants and service professionals. LAUNCHER's success is dependent on customer satisfaction. By functioning in a safe and fair atmosphere, we value our distributors and cherish their well-being.

Behind our staff is progressive leadership. The company is 50% women-owned and 65% women-operated. We are dedicated to supporting, environmental and local cultural initiatives in order to give back to the community.

X-881 PRO Wheel Aligner

CAS is also the official distributor for LAUNCH Tech USA. LAUNCHER and LAUNCH Tech have collaborated to release the much-anticipated X-881 PRO Wheel Aligner, a groundbreaking innovation in 3D mobile wheel alignment technology. Thanks to a successful partnership between LAUNCHER and an OE database provider, this new mobile aligner is two-post lift compatible and provides OE-spec readings, setting a new standard for convenience, accuracy, and efficiency in wheel alignment operations.

"The collaboration with the OE database provider has been crucial to equipping the LAUNCH X-881 PRO with the latest and most accurate alignment data, covering a wide range of vehicle makes and models. Technicians can now perform alignments with confidence, knowing they have access to the most up-to-date information from the original equipment manufacturers," said Mr. Chady Abdo, President & CEO of LAUNCHER Automotive.

The X-881 PRO Wheel Aligner will be showcased at SEMA 2023 where pros can see for themselves the unprecedented convenience and performance this game-changing wheel alignment machine brings any shop.

For more information about the LAUNCH X-881 PRO Wheel Aligner, visit to www.launchtechusa.com.

Jobber News is Canada’s longest-established publication serving the distribution segment of the Canadian automotive aftermarket. It is specifically directed to warehouse distributors, wholesalers, machine shops, and national accounts.

Publisher | Peter Bulmer (585) 653-6768 peter@turnkey.media

Managing Editor | Adam Malik (647) 988-3800 adam@turnkey.media

Contributing Writer | Emily Atkins, Devin Partida, Kumar Saha, Creative Director | Samantha Jackson Video / Audio Engineer | Ashley Mikalauskas, Nicholas Paddison

Sales | Peter Bulmer, (585) 653-6768 peterb@turnkey.media

Delon Rashid, (416) 459-0063 delon@turnkey.media

Circulation | Delon Rashid, (416) 459-0063 delon@turnkey.media

Production | Tracy Stone tracy@turnkey.media

Jobber News is published by Turnkey Media Solutions Inc. All rights reserved. Printed in Canada. The contents of this publication may not be reproduced or transmitted in any form, either in part or full, including photocopying and recording, without the written consent of the copyright owner. Nor may any part of this publication be stored in a retrieval system of any nature without prior consent.

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SUPPORTING THE FRONT LINES

It’s tough times out there. Are jobber store owners collectively paying attention to their front-line staff?

A trifecta of ideas came the driving force behind this month’s column. Our cover story looks at supporting mental health in this industry. A counterperson emailed about issues and challenges he’s experiencing on the front lines of his job every day. And then there’s the economy, which is hurting people all over the place, especially the lowest-paid segment of our workforce.

So, I ask again: Are you as a store owner and employer of people paying attention to your front-line staff?

Some of you surely are as doing so as it's ingrained in your psyche as a boss. But it’s probably something many others neglect.

You’re not being asked to feel sorry for your staff, but give them access to support. Leaders play a role by simply asking questions to understand their challenges, both personally and professionally. Check in on them. Do they have the tools they need to be successful? What’s adding stress to their day? What can you do to help them?

Even the simple, “How are you doing?” can help. And not in the way that people use it as a general greeting. When asked in a way that shows you genuinely care about their answer, you might be surprised at their response.

Mental health challenges are nothing new to society but bringing them into the light might be for the automotive aftermarket. The pressures mount for counter staff: There’s a lack of overall staff, putting added stress on those there to pick up the slack. There are price increases that they’re relaying to customers who may not be all that happy about it — not to mention answering questions as to why the online retailers have the same product for less. Part shortages continue — it’s not a pleasant conversation when a shop has a car on the lift, realizes they need a part and learns you don’t have it.

Then there are the challenges outside of work. It could be wondering how they’re going to pay their rent or afford groceries — or fix their own car. Costs are up everywhere. This isn’t to advocate for higher wages but a recognition that they’re facing personal challenges once they clock out of the store.

But you as their employer can give them the tools to at least find support for any weight that may be on their minds.

“One hundred per cent there’s a responsibility for employers,” said John Holmes, a former jobber, in our cover story.

Yes, it takes money and resources to provide these supports. But they’re worth it. “I say don’t be afraid to pay for it because it’s an investment in your future and your business,” Holmes added.

It starts by talking to your employees. Show them you’re paying attention. Then back it up with support. You may be surprised at the response. And you’ll have a stronger business for it.

President & Managing Partner | Delon Rashid Head of Sales & Managing Partner | Peter Bulmer

Corporate Office 48 Lumsden Crescent, Whitby, ON, L1R 1G5

Online 1923-3477

Adam Malik Managing Editor, Jobber News

LETTERS What’s on your mind?

We want to hear from you about anything you read in Jobber News magazine. Send your email to adam@turnkey.media

HOW THE JOBBER RUINED A CUSTOMER’S SHOP EXPERIENCE

Parts counter sales associate here. This sucks. Should not have happened. However, we are humans as well. My opinion, if you are servicing customers who would complain or otherwise be upset about the combined service supplied to them from your shop and your supplier, even with the oops, then either that is the type of customers you attract, or that was a one-off. Don’t misunderstand. It should not have happened. That part number should have been checked several times along the way of getting you that battery, but we are human.

If your supplier charges you for delivery, then I would request a refund on that charge and pass that savings on to your customer to keep them smiling. But if your supplier, like ours, foots the bill on the free delivery and you are unhappy with the delivery service, consider paying your own employee a wage, fuel, repairs, insurance and everything else that comes with a free delivery service to go get your own parts. Then, after a short period of time, look back at the situation and ask yourself if the free service provided by your supplier was in fact worth it.

Or maybe you just had a bad day and needed to vent. If so, don’t fret. We have one or two just like you. We all have bad days.

If you choose to go off on a tangent every time someone messes something up, that is fine. Just make sure to thank them and let them know how much you appreciate them and what they do every time they get it right, which is the vast majority of the time. Ryan Cavers, counterperson

THE SHOP OWNER’S SELF-ESTEEM PROBLEM

I will add this: Don’t get too arrogant. I’ve seen it happen and those shops also don’t last long. They spring up, promise the world and are gone in a short time, leaving customers with no recourse if anything goes wrong with the repairs or parts warranty.

Tim Blaine, Queens Line Automotive

I agree but I’m not sure I would call is self-esteem but instead self worth. This causes a trickle-down effect because the business that doesn’t charge enough won’t be able to afford to pay a top notch technician what they are worth and that technician won’t stay. If that leaves the business with a subpar technician, the work quality will suffer causing a reduction in return business. It’s a downward spiral that our aftermarket industry must fight to avoid. There may be room to talk to the shop down the street. Not price fixing but an understanding that makes them both competitive and also

allows them to be profitable and attract top quality technicians. We have a huge problem attracting new people into this industry and one (not the only one) reason is pay and benefits. Charging what your services are worth is a step in the right direction.

Tom Broxholm, Skyline College

WHAT’S SLOWING DOWN YOUR SHOP’S PRODUCTIVITY

Automotive mentors/shop coaches, along with automotive trade magazine journalists, have got to stop blaming "the parts guys"/ jobbers. For 50 years, garages have been using the jobber store as a scapegoat — "Oh, they sent me the wrong part.”

I have been in the automotive industry for 46 years; worked in a garage as a teenager to turning a wrench, managing a five-bay Shell Service Station, managed a propane and natural conversion shop with service in the ‘80s, worked in jobber stores and then owned a NAPA associate store for 20 years. For the past 15 years, I have worked for a group of NAPA associate stores as an automotive consultant. So in a nutshell, I have heard it all from all sides. Any ASP calling to order their parts doesn't want to be responsible for the wrong parts; he wants someone to blame. There are so many questions to be answered to get the correct parts. Corporations like NAPA have spent millions of dollars on electronic cataloguing. If an ASP hasn't integrated their supplier’s electronic cataloguing with their garage management system, they’re not only losing productivity in the back, but they’re also losing it in the front with the service advisors.

When the ASP has a new client or a client with a new/used vehicle he should be doing a Level 1 inspection and really get to know the shape of the vehicle. The service advisor should be on the jobber’s catalogue to see what questions have to be answered to get the correct parts, wheel size, rotor diameter, with sensor or without sensor, caliper casting numbers etc. Those are just a few examples of questions that need to be answered.

Once questions have been answered, the service advisor should make notes in the client’s file. That way, when the client calls and says he has a brake noise, the advisor can order all the correct parts from the jobber. The correct parts will be on hand when the vehicle arrives for its appointment.

Yes, we jobbers do make mistakes and yes there is wrong information in the catalogue from time to time. But for the most part, we are doing a good job. So please don't be blaming "the parts guy."

John Holmes, Parcoll Products Ltd. (NAPA)

LKQ COMPLETES UNI-SELECT ACQUISITION

UNI-SELECT HAS BEEN officially acquired by based LKQ Corporation.

News of the deal first sprouted in late February. After getting regulatory and shareholder clearance, as well as LKQ waiving some conditions, the deal was completed under the provisions of the Business Corporations Act (Québec)

As outlined from the start, Chicago-based LKQ will buy all of Boucherville, Quebecbased Uni-Select’s issued and outstanding shares for $48 per share in cash, valuing the transaction at about CAN$2.8 billion.

Former shareholders will be paid out “as soon as reasonably practicable after the date hereof” or after other steps are completed, in the case of registered shareholders.

LKQ provides alternative and specialty parts to repair and accessorize vehicles. UniSelect distributes automotive aftermarket parts and automotive refinishing products in Canada under the Bumper to Bumper, Auto Parts Plus and FinishMaster banners.

In the U.K., Uni-Select, distributes automotive parts through GSF Car Parts, though LKQ has stated it will sell off the division.

The deal was looking at delays following the U.K. Competition and Markets Authority’s request for a remedy (known as “undertakings in lieu of reference”). The regulator made the request to address concerns it has identified about the impact on markets in the United Kingdom.

Days before the deal was signed off, Uni-Select announced that LKQ was formally waiving the closing condition relating to gaining merger clearance in the U.K. That being the final hurdle, all closing conditions were either satisfied or waived, opening the door to officially closing the deal.

Shareholders gave the deal the go-ahead in May.

NAPA ADDS TWO STORES TO ITS JOBBER NETWORK

TWO JOBBERS IN QUEBEC are now members of the NAPA Auto Parts network.

Pièces d’auto Ste-Agathe and Pièces d’auto des Sommets in the Laurentians region of Quebec are the newest members. The deal was effective Aug. 7.

Both stores were Uni-Select members as Bumper to Bumper banner stores.

“This partnership will allow NAPA to consolidate its position as a leader in the Laurentians region,” the company’s announcement said. “NAPA now serves the entire territory between Montreal and Mont-Laurier.”

Pièces d’auto des Sommets is in Saint-Sauveur, about an hour north of Montreal. Pièces d’auto Ste-Agathe is about 20 minutes further north, about 20 minutes south of MontTremblant.

Pièces d’auto Ste-Agathe has been around since 1994. NAPA described the business as one that “has an enviable regional reputation and a well-established customer base.”

Pièces d’auto des Sommets is much newer, opening in 2017 to meet growing customer demand. Still, NAPA said it could be described the same way as Pièces d’auto Ste-Agathe.

“We’re delighted to be joining the NAPA banner as we enter the next stage in our growth,” said co-owners, Yanik St-Jean and Ghislain Millette. “The strength and range of NAPA’s programs will allow us to provide our customers with exceptional service while developing our partnerships with them. Our entire team at both stores is thrilled about the new direction we’re taking today.”

VAST-AUTO EXPANDS IN QUEBEC

A TRIO OF JOBBER STORES are being added to the Vast-Auto network.

Vast-Auto Distribution announced that it entered into an agreement to acquire all substantial assets of Pièces d’Autos Victo and Freins Démarreurs Plessis, as well as the shares of Pièces d’Autos Thetford.

Vast-Auto is a subsidiary Groupe Del Vasto and is a shareholder of the Aftermarket Auto Parts Alliance.

The three are located in south-central Quebec, about midway between Montreal and Quebec City. Pièces d’Autos Victo is in Victoriaville, Freins Demarreurs Plessis is in Plessisville and Pièces d’Autos Thetford is in Thetford Mines.

The automotive parts wholesaler and retailer automotive parts wholesaler and retailer was founded in 2008 by Normand Roy.

His sons, Jordan and Raphaël, will continue to manage the operations as assistant managers at the Victoriaville and Plessisville stores, respectively. Nicolas Lévesque will continue as manager at the Thetford Mines location.

An announcement highlighted the company’s commitment to “serving professional service centers through a wide product assortment and an exceptionally qualified staff of parts specialists.”

Roy noted the common vision VastAuto has with him.

“We have always worked hard to ensure we achieve the highest level of customer satisfaction by offering a vast inventory of high-quality parts with a strong focus on service,” he said in the announcement. “Groupe Del Vasto has clearly established itself as a leading Canadian distributor within the automotive aftermarket and I know they are the best choice for the future of my business, loyal customers, and dedicated employees. I am confident that Groupe Del Vasto will continue to build on our success.”

DISAGREEMENT OVER RIGHT TO REPAIR PACT

SHORTLY AFTER A “landmark agreement” was made on right to repair in the U.S., many aftermarket associations slammed the deal for being non-binding, not including commercial vehicles, not allowing for bi-directional communication and more.

Automotive Service Association (ASA), the Society of Collision Repair Specialists (SCRA) and Alliance for Automotive Innovation claimed to have come together on an agreement that includes a promise to guarantee automotive repair choice for consumers across all vehicle technologies while affirming the 2014 national agreement on right to repair.

The Auto Care Association called the “so-called” pact “a thinly veiled attempt to confuse lawmakers and drivers.”

MEMA Aftermarket Suppliers observed that “the agreement falls short of all the protections necessary to ensure consumer choice now and into the future for all parties, not only signatories of the pact.”

The Tire Industry Association observed that it “falls short in adequately addressing the concerns of consumers and protecting their rights along with those of the independent automotive repair market.”

The Auto Care Alliance stated its opposition and asked why the

ASA “has flipped positions after being vehemently opposed to right to repair for over 20 years.”

The ASA was not a signatory of the original 2014 agreement.

The CAR Coalition said the “pact masquerades as pro-consumer but, in reality, does nothing to expand consumer choices and give a vehicle owner access to repair data.”

The criticisms of the pact are many, but all groups point to the lack of teeth in the agreement. Automakers are not required to join and there is no enforcement mechanism to come down on those that choose not to comply.

The general tone was that the new pact undermines attempts to get The REPAIR Act — one of a trio of bills aimed at right to repair in the U.S. — passed by the government.

Some wondered why they weren’t brought to the table to discuss the agreement, while other noted the positive sign that stakeholders could get together. All agreed that this deal doesn’t put consumers in a better place than before.

BUMPER TO BUMPER, BREAKFAST CLUB TEAM UP

Over 500,000 vehicle parts and products in inventory, all ready for delivery: that’s over 500,000 good reasons to make us your number one partner. napacanada.com

A NATIONWIDE FUNDRAISING campaign between UniSelect’s Bumper to Bumper stores and the Breakfast Club of

“YOU NEED IT, WE’VE GOT IT ” . THAT’S NAPA KNOW-HOW .

Canada is underway.

The initiative, which will run through the end of the year will be under theme, “Long Live Our Kids.”

“Driven by a shared commitment to our communities, this agreement reflects our common mission to foster the growth and success of Canadian children while giving them access to nutritious food,” a release from Bumper to Bumper said.

The program will be supported by the company’s employees, independent and corporate stores of Bumper to Bumper and Auto Parts Plus, in addition to its network of automotive service centres under the Bumper to Bumper Auto Service and UniPro banners.

Bumper to Bumper is providing a $20,000 corporate donation to the Breakfast Club of Canada.

‘BOOM TIMES’ AHEAD FOR INDUSTRY

THE AUTOMOTIVE AFTERMARKET is primed for “boom times” thanks to a rapidly aging car parc.

Average vehicle age in the U.S. has never been so high — S&P Global Mobility recently reported it at 12.5 years. That’s up three months from the year before, which is a pace not seen in about 15 years.

Canadian vehicle average age is also at a high, though no official numbers have been reported. AIA Canada last reported average vehicle age of 9.7 years in 2020 — it is believed that number may be at about 10.5 years now.

All of this adds up to the likelihood of seeing “robust growth in repair and maintenance work, as older cars will see even more miles driven than traditionally expected,” according to a recent report from S&P Global Mobility.

After multiple years of slow movement on the new vehicle side of things, consumers have been looking at used options or hanging on to their older ones. Even as inventories replenish, high price tags are still

being attached to new vehicles.

“Now, there could be a counterintuitive shift: Surging new-vehicle supply could further boost expansion of the used-vehicle fleet, bringing more high-mileage vehicles into service bays,” S&P observed.

Industry speculation is that with people trading in their older cars for new ones, those older cars will find their way to used lots. Those who can’t afford new or prefer the used route will have more options — so even though they’re

Coverage for millions of vehicles on the road today.

ATE is a premier manufacturer of Original Equipment brakes for European car manufacturers and brands around the globe. As a global leader in brake systems, ATE rotors, brake pads, wheel speed sensors and brake calipers deliver leading-edge technology and unmatched quality for all your aftermarket applications.

A global OE brake system supplier.

replacing their vehicle, chances are an aftermarket sweet spot automobile will remain on the road. The industry is seeing more 12- and 13-year-old vehicles becoming bigger parts of the business.

CONSUMERS PAYING MORE FOR NEW CARS

AUTOTRADER REPORTED a new car in Canada was priced at $66,288 in June. That’s up 2.2 per cent from May and 21.3 per cent from the same time last year.

“With more new vehicles reaching dealer lots and robust consumer demand, vehicle prices are responding to market dynamics, resulting in year-over-year price increases for both new and used vehicles,” the June 2023 Price Index report said.

It also noted a light increase in used prices, which are now being tagged on average at $39,645, up 0.3 per cent from May and up 4.1 per cent from June 2022.

Used prices are stabilizing as new car sales increase. “Along with the improvement in new car availability, however, there has been a positive development in used inventory levels contributing to the stabilization of used vehicle prices in recent months,” AutoTrader explained.

More people are willing to trade in their older vehicles as well as return their leased ones, adding to used inventory levels.

U.S. AVERAGE VEHICLE AGE AT A NEW HIGH

THE LATEST ANALYSIS from S&P Global Mobility pegs the average age of a U.S. vehicle at 12.5 years. A combination of high new vehicle prices and the lack of new sales has pushed people to keep their older vehicles long, driving up the average age of the nation’s car parc.

The number is a three-month increase from last year, according to S&P and the sixth straight year of an increase. It’s also the highest yearly increase since the 2008-2009 recession when, similarly, a sharp decline in new vehicle sales accelerated average age beyond its traditional rate.

“We expected the confluence of factors impacting the fleet coming out of 2021 would provide further upward pressure on average vehicle age,” said Todd Campau, associate director of aftermarket solutions for S&P Global Mobility. “But the pressure was amplified in the back half of 2022 as interest rates and inflation began to take their toll.”

This, of course, is all good news for the automotive aftermarket. So many older vehicles in operation mean these automobiles will continue to need repair work and service to perform properly.

“The aftermarket sector trajectory typically follows growth in average vehicle age, as consumers invest more to keep their aging vehicles running, barring some exceptions,” the report from S&P said.

The aftermarket sweet spot is also growing.

“Traditionally, the ‘sweet spot’ for aftermarket repair was considered 6-11 years of age, but with average age at 12.5 years, the sweet spot for aftermarket repair is growing,” Campau said. “There are almost 122 million vehicles in operation over 12 years old."

BIG DROP IN U.S. DOMESTICS

FOREIGN BRANDS ARE increasing their dominance on American roads, according to a recent report.

Lang Marketing reported that domestic nameplates on U.S. roads dropped by nearly eight million over a 10-year span between 2012 and 2022.

This comes as total vehicles in operation have grown over the same time period.

The share of domestic nameplate cars led to the drop off. The number of vehicles in operation for domestic cars dropped from 23 per cent in 2012 to 13 per cent in 2022. Even though the number of domestic light trucks grew, it wasn’t enough to offset an overall drop.

Overall, domestics held a little more than 50 per cent market share in 2022, but that’s down from 60 per cent in 2012.

On the flip side, foreign nameplates surged over the last 10 years. More than 40 million were added between 2012 and 2022. With a 25 per cent increase over that span, it brought it market share to just about even with domestics.

“The historic VIO shift from domestic to foreign nameplates created major consequences for light vehicle aftermarket product volume,” said the Aftermarket iReport from Lang.

Michael Small is now senior manager of national accounts sales and marketing at Denso. He has been with the company for 11 years, most recently as manager of national accounts.

Denso promoted Kelly Dickens to manager of national accounts. She has been with the company for six years, most recently as senior account manager.

Mark Ferner will serve as chair of the Tire Industry Association’s Electric Vehicle Advisory Council (EVAC). He took over for Ron Lautzenheiser on Aug. 1.

On the Road

Milwaukee Pipeline

August 8

Milwaukee, Wisconsin

Milwaukee Tool hosted professionals from trades across the spectrum at its new facility in Milwaukee to make announcements about new products and showcase new tools that pros could try first-hand. Some items were recent announcements while others will be released in the coming months. A handful of tools for automotive and equipment maintenance were unveiled, including taps and dies and a new borescope, Milwaukee’s first venture into the diagnostic space. Attendees also go to tour Milwaukee’s new downtown head office.

By The Numbers

813,000

New vehicle unit sales were 7.6% higher in the first half of 2023 compared to the same period in 2022. The SAAR sat at 1.55 million at the end of July.

DesRosiers Automotive Consultants

59%

A majority of Canadians said that increased prices will delay their vehicle purchase. Of those, 44% said they’ll delay at least a year; 28% say two years.

Canadian Black Book

9.3%

New car dealers reported an increase Q1 sales, thanks to recovering inventory. Used dealers saw a 2.5% decline, presumably as consumers chose new over used.

DesRosiers Automotive Consultants

Stats that put the North American automotive aftermarket into perspective

$2.8 billion

The selling price, including debt, of Uni-Select to LKQ Corporation. The deal was finalized August 1 after being announced in late February.

Uni-Select

42%

Canadian dealer lots were still below normal capacity in Q1 2023. Ontario is at 67% of normal levels; Manitoba and Saskatchewan are at 30%.

DesRosiers Automotive Consultants

39%

Inflation concerns mean many Canadians are less likely to buy or lease a vehicle this year. Monthly payments are the main reason for ending ownership.

44%

18%

Fewer Baby Boomers are willing to undertake minor car repairs than younger generations. More than a quarter of Millennials and 23% of Gen Zers said they would.

Purchase price is the most important factor when buying a new car for Canadians. 12% said brand preference was most important.

Canadian Black Book

eBay

THE TECHNICIAN SHORTAGE MAY BE WORSE THAN YOU THINK

Macro factors will make it increasingly harder to hire mechanics despite industry initiatives

By Kumar Saha

You have probably seen the viral TikTok clip where Elon Musk is asked about the biggest challenge facing humanity. His answer? “Population collapse.”

Now, the Tesla CEO is a known provocateur, and his sensationalist views have since been debunked by demographers. But there is a kernel of truth to his response.

According to Canadian scientist Vaclav Smil (who also happens to be one of Bill Gates’ favourite authors), birth rates in major western economies are teetering on the brink, either just below or above what he calls replacement levels — that is, the rate at which a country’s population has enough babies to sustain its own organic growth. In his book Numbers Don’t Lie, he defines the replacement birth rate at 1.7%. Guess where Canada stands? 1.4 per cent, as per Statistics Canada data from 2020.

Low-birth rates, population collapse and demographic shifts may seem heavy-handed for a discussion on technician shortage. After all, hasn’t the industry been talking about the impending “mechanicalypse” since the turn of the millennium? The projected collapse surely hasn’t come to pass. But increasingly data seems to suggest that we may be closer to a crisis than we think.

A recent report from the Motor Vehicle Retailers of Ontario (MVRO) and the Canadian Automobile Dealers Association (CADA) shows that we are in uncharted waters now. According to the study, there were over 3,000 open jobs in automotive in Ontario in the first quarter of 2023 — double the number of what was seen before COVID.

Even more dire are the sustained trends. Between 2016 and 2021, the 55-plus group of technicians increased by about

13 percent, while 15-24- and 25-54-year cohorts dropped by 2 and 8 per cent, respectively. As the nation ages, these numbers will only accelerate.

Data from the U.S. further reinforces the crisis. The National Automobile Dealers Association (NADA) reported earlier this year that there are only 39,000 new technicians coming out of colleges every year compared to the approximately the 79,000 new jobs that are posted annually.

The problem is worse for diesel trucks. A recent Fleet Owner article shows there are 80,000 open jobs for every 10,000 diesel technicians added every year in the U.S. These shortages in the freight sector have ever bigger implications for our economy — impacting everything from flow of goods to inflation and everything in between.

One could argue that every industry faces a labour shortage post-COVID, and time may sort out the challenge. That may be true of industries such as software, but skilled trades — especially automotive — have a much wider, and deeper, problem. Part of the problem stems from systemic demographic shift and sustained decline in birth rates — countries such as Canada are just not being able to replenish its labour force. COVID may have fast-tracked the gap between retirees and new entrants, but that was coming one way or another.

But the bigger issue lies in the diminishing lure of vocational jobs. A survey conducted by 3M Canada found that 76 percent of young people do not want to pursue a career in a skilled trade. Other reports point to the same conclusion: Gen Z is simply not interested in being an automotive technician or a plumber.

We are largely to be blamed for the current situation. We, as a society, have long-favoured white-collar jobs over vocational ones — pushing kids to the more hallowed path of the four-year college degree. Many high schools do not even offer classes or certifications for skilled trades. Female students, who have made great inroads into white-collar

professions, are rarely encouraged to become technicians.

Targeted immigration is a potential fix. Many Ontario dealers are actively working with their trade associations and government to bring in workers from overseas. Aftermarket shops could potentially benefit from these programs as well. Various provinces are also stepping up support for skilled trades — including automotive — in the form of both funding and training programs.

But these are mere band-aids. As older mechanics exit the workforce in larger numbers, it would be impossible to constantly replace them with foreign workers.

Rather, we need to change the conversation around technician jobs and foster recruitment from within. Tomorrow’s mechanics will require advanced technical knowledge to work in shops. We need to position these jobs as those of the shiny future, and not of the grimy past.

Students need to be made aware that modern automobiles are closer to computers than cars. Going forward, they would need functional knowledge of software, modern EV architecture, and artificial intelligence. Industry stakeholders — automakers, dealers, workshop chains — need to provide more “arsenal” in the form of simulators, advanced tools and marketing materials to vocational teachers and schools.

The demographic time bomb is ticking. Scientist Smil claims that once the birth rate falls below the replacement rate, it’s nearly impossible to turn it around. While broader policy will ultimately impact how we maintain the balance between retirees and young jobseekers, the auto repair industry will need to get creative in attracting talent. Can it make the mechanic “sexy” again? Maybe that’s another question for Elon Musk.

Kumar Saha

Kumar Saha is Vice President (U.S.)/managing director (Canada) of global automotive data firm Eucon. He has been advising the North American automotive industry for over a decade and is a frequent conference speaker and media commentator. He is based out of Toronto.

One could argue that every industry faces a labour shortage post-COVID, and time may sort out the challenge. That may be true of industries such as software, but skilled trades — especially automotive — have a much wider, and deeper, problem.

PROVIDING SUPPORT

Mental health is not talked about often in this industry — but it should be. Here’s why offering and seeking help should be a priority for the aftermarket // By Emily Atkins

The automotive service and parts industry is one of the worst-performing industries for overall mental health.

According to a 2019 survey by the Centers for Disease Control and Prevention in the U.S., workers in automotive services were more likely to be deemed a suicide risk.

A U.K. wellness organization, Ben: Support for Life, found that three in five employees have experienced mental health issues that affect their work. Those problems were only exacerbated by the COVID-19 pandemic.

At the start of 2022, LifeWorks (now Telus Health) reported that those who work in the automotive industry saw one of the steepest month-over-month declines in mental health. Automotive industry employees reported a score of -8.1 in January 2022 when asked about their mental health levels. That was down further from -5.3 in December 2021. The

I think during those years there was a lot of anxiety within the workplace, especially when it came to the families and home life. How do you balance that need to go to work with the need to protect your loved ones at home?"

drop of 2.8 points was tied with those in the transportation and warehousing industry, and only better than accommodation and food services, which saw a five-point drop. Services listed as “other” dropped 3.9 points.

One year later, things were trending in the right direction. The industry has the third-highest score on LifeWorks’ list, trailing only real estate, rental and leasing and management of companies and enterprises. It sat at a score of 69.9, up seven points from the month before, the biggest jump out of all industries, which averaged 64.6.

The report also found that respondents over the age of 50 are two-and-a-half times more likely than respondents under 40 to be most concerned about their physical health and well-being, while also being more than two times more likely to be most concerned about their mental health and well-being.

But that doesn’t mean it’s all sunshine and rainbows. Issues are still prevalent. The Ben study showed that men are far more likely to suffer in silence than women, with nearly a third of men admitting they hadn’t sought help despite feeling extreme pressure.

In a male-dominated industry, it’s hard to cut through the stigma and open the conversation around mental health, but it’s important work. With staffing shortages and ever-more pressure on businesses and employees to keep up, mental health needs to be a key focus for automotive services and retailers, observed Diane Freeman, president of the Automotive Aftermarket Retailers Association of Ontario (AARO).

The industry can’t rely on workers to raise these issues.

“We don’t hear a lot about those needs in our industry. People tend to keep it more to themselves, which I think is slowly starting

to change but we have a long way to go,” she told Jobber News. “It’s a very male-dominated industry and a lot of men don’t like to discuss what’s going on with them personally, or their feelings. So we tend not to see a lot of sharing. It’s much more of a personal thing.”

John Holmes was previously an honorary board member of the mental health support network, Serendipity Group. He also owned and operated a NAPA Auto Parts store for 20 years. Holmes had a dramatic and life-altering encounter with mental health during the pandemic and knows better than most how these issues can affect employees and business owners.

“I had a breakdown,” Holmes admitted. “On June 10, 2021, I went for a drive and I couldn’t go home.”

That sparked a period of intense work for Holmes. Going through it, he got to see firsthand the way that opening these conversations early can positively impact businesses. Employers should be working to help support mental health in the workplace, he urged.

“You’ve got to keep something like this in your toolbox as an employer. Even if an employee is having an issue at home, that affects their performance at work,” he said in an interview. “But also in today’s world of finding people, you want to support your employees and help them.”

Freeman agreed and pointed to the connection between workplace health and safety obligations and mental health support.

“I’m the chair of [the] health and safety committee for vehicle sales and service at AARO, and that’s one of the top issues we’re working on right now is mental health within the workplace,” she said.

“We have health and safety supports within our organization

"I say don’t be afraid to pay for it because it’s an investment in your future and your business. We should all be concerned about retention."

that we offer to our membership, so anyone with anything related to health issues can contact us and we can put them in touch with the right individuals or whoever they might need.”

Employer responsibility

Freeman says mental health is an extension of health and safety, especially post-COVID.

“I think during those years there was a lot of anxiety within the workplace, especially when it came to the families and home life. How do you balance that need to go to work with the need to protect your loved ones at home?” she said.

“So during that time, we saw a lot more employers contacting our association with these issues and asking us for support.”

It’s important employees understand not only the resources available to them but feel confident that their privacy is respected when they do, Freeman added.

“I think we have a long way to go within our industry on mental health and also sharing with the employees what support there is available,” she said.

Holmes agreed, adding that it’s hard for some small business owners to know what to do.

FROM THE FIRST FILL TO THE LAST.

“I think mental health and health and safety are definitely connected,” Holmes said. “One hundred per cent there’s a responsibility for employers.”

That Ben study also put the cost of mental health issues in the workplace in the UK at 1.2 billion euros annually. According to Holmes, there’s no doubt that lost productivity and downtime, the loss of staff, and poor performance due to stress or anxiety has an impact on the health of this sector.

He doesn’t deny that it takes resources and money to pay for mental health support, but still thinks it’s important for business owners to address it.

“I say don’t be afraid to pay for it because it’s an investment in your future and your business,” Holmes said. “We should all be concerned about retention. I have business owners tell me daily how hard it is to get people. It’s dramatic. Every door you push open has a ‘help wanted’ sign so you really want to take care of the people you have got.”

The industry agrees, which is why Freeman pointed out that there are more resources and tools coming to its members. There have been so many changes in the automotive aftermarket over the past few decades, from more women entering to a bigger focus on workplace behaviour.

TOGETHER LIKE EMPTY PARKING LOTS AND BURNOUTS.

“I think mental health is one of those changes,” she explained.

“It’s something we haven’t addressed in the past, and now we are … You’re going to see a lot more work over the next few years around mental health, and what we need to do as employers and employees to put those supports in place. Our role is to help our members and our industry and put them in touch with the right resources for mental health or any other workplace health and safety issue.”

Support

The need for more practical tips is something Holmes also identified in his journey as he sought to educate more business owners about health supports. As noted, not every small business owner is equipped for this task.

“Big corporations have things in their toolbox but smaller business owners don’t because often they just don’t think of it,” Holmes said. “So we have to make them think of it and educate how important this is for their business.”

Some things are just better together. Replacing the ignition coils when you change your spark plugs will help boost performance and efficiency — so you will always get the most out of your engine.

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His advice to business owners includes opening the conversation with staff in a proactive way, letting them know that the shop has mental health supports in place and taking time to speak with staff about their challenges.

“I think employers should take the time to really talk to their employees. Bring them in, give them a pat on the back, let them know they’re doing a good job,” Holmes said. “Ask them once in a while, ‘How is everything? Is there anything I can do for you?’”

From the AARO perspective, the work is already ramping up. Freeman says the industry as a whole is moving toward a more supportive position.

“We’re going to be sending more mental health supports out to our members with more information, more guides and references,” she said. “We’re going to help educate employers on how to identify potential mental health issues in the workplace.

“That includes training, resources, and whatever supports we can provide. And if we can’t help, we know what direction to point shop owners in.”

Holmes understands the challenges business owners face. After all, he was one for 20 years. But he says mental health issues and support need to be part of a healthy business from day one.

“I think once a business gets to a certain point of profits, they think that’s when they can start worrying about people,” he said. “But I think you have to start worrying about the people now. If you take care of the people the numbers will follow.”

"You’re going to see a lot more work over the next few years around mental health, and what we need to do as employers and employees to put those supports in place."

TURNKEY MEDIA LAUNCHED A BRAND-NEW QUARTERLY MAGAZINE FOR AUTO SERVICE

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RISING CAR PRICES

The auto market is experiencing a rise in consumer spending, but is this good for the industry?

DesRosiers Automotive Consultants recently reported that automotive parts, accessories and tire stores showed 10.2 per cent growth. The increase in aftermarket growth comes even after elevated sales from a year ago when factors like inflation and supply issues raised prices.

New car dealers reported a 9.3 per cent increase, thanks to recovering inventory numbers. Meanwhile, used dealers saw a 2.5 per cent decline, likely due to consumers opting for new options as availability improved.

While sales are increasing, so are prices, leaving many consumers unable to afford a new vehicle. The Canadian average transaction price in 2022 was just under $50,000, according to DesRosiers. AutoTrader put the average sticker price for a new car at $66,288 as of June.

With these trends, there are pros and cons to the rising tide of car sales in the new and used markets.

Increased auto spending in 2023

The auto industry has had a tough few years. Challenges continue as manufacturers grapple with ongoing supply chain shortages. The impact of these shortfalls affects the whole market, including consumers. In 2021 and into 2022, supply issues meant fewer new cars were available. However, availability is beginning to recover in 2023.

As a result, the auto market is seeing increases in consumer spending. Canadian auto dealers sold more than 20,000 more new cars in Q1 2023 compared to Q1 2022, according to Statistics

Canada. Consumers spent $3.9 million more on new vehicles in Q1 2023 than in the previous year, as well.

More vehicles are being sold this year at higher prices than before. As noted, transaction and sticker prices are well higher than anything seen before. Some consumers are getting priced out of the new vehicle market, but demand remains strong. In fact, used cars are also seeing increased prices and demand, likely reflecting some consumers shifting to more affordable options.

One factor that may be helping the rising new car prices is production choices from automakers. Supply shortages mean manufacturers must be more selective about which vehicles they invest in most. In this situation, lower-priced models are often cut from the lineup or made in smaller quantities. Higher-priced offerings are more profitable, driving companies to produce more cars.

So automakers have a decision to make: Do they build more economy or mid-priced vehicles that keep consumers stuck in a revolving door of used vehicle purchases can afford? Or will they do as they did in the pandemic years: Focus on high-margin vehicles?

“Will the consumers continue to support that premium model?” Campau said. “The question is, who’s going to blink first?” asked Todd Campau, automotive aftermarket practice lead at S&P Global Mobility, in a recent report his company issued.

Even if supply chain issues persist, the auto market can still see increased sales because the average car price is higher today.

A lack of affordable cars

While increased consumer spending may benefit retailers, it has some drawbacks. Key among those is the need for affordable cars

Gauging new and used sales trends, the impact of high vehicle prices on the aftermarket and what it means going forward

By Devin Partida

on the market. Higher prices for new vehicles are pushing more consumers to buy used, allowing dealers to sell them at higher prices.

An uptick in used car prices may mean people who need a car don’t have access to an affordable one. This means more consumers may need to apply for loans or financing to get a vehicle, which can be risky for shoppers and dealers. One of the most important principles of effective collections is avoiding high-risk transactions when possible, which includes customers with poor credit.

In the past, customers in this position may have been able to afford inexpensive used vehicles, allowing them to get something without a big financial risk for the dealer. That isn’t always the case today, though. Even used cars are priced higher than many lowincome consumers can afford.

Used car dealers have commented on the situation, noting that vehicles in the $3,000-$5,000 price range are unavailable. Many also can’t afford the financial risk of offering financing to customers without a strong credit history. That means less revenue for these dealers, who are also struggling to get a large supply of used vehicles on their lots.

New vehicle dealers’ used departments have sold an average of 155 units, up from 148 a year ago. The boost is coming from tradeins as new vehicle sales increase.

That said, DesRosiers pegged full-year sales expectations at 305 units for franchised new dealers and 140 for independents, which is lower than forecasted at the start of the year.

Trouble sourcing vehicles hit independent members harder with 51 per cent saying these challenges have gotten worse — just 12 per cent saw improvement. They’ve been using auctions for the most part to source vehicles, compared to dealers who’ve been buoyed by trade-ins.

While auto spending is up from previous years, it is important to note that it is not necessarily a universal win for the market. People spending more money on new vehicles than they can afford translates to more debt for consumers and more risk for dealers.

Repairs and the automotive aftermarket

The cost of car repairs is on the rise, along with the wait times, thanks to the low availability of replacement parts, even for popular models. Plus, higher car prices may motivate consumers to hang on to older models, which typically have higher maintenance needs. This is particularly true for people who usually shop in the used car market.

These trends are concerning, but it’s worth remembering the supply chain issues facing auto manufacturers are also hitting

aftermarket manufacturers. As the world’s leading auto brands recover from supply chain shortages, the aftermarket will also likely bounce back.

While suppliers are closer to their normal, distributors are still navigating their way through what their new one is.

“In our case as the distributor, what that means is we are compensating for all of the volatility that’s in our supply chain,” said Mauro Cifelli, president and CEO of Groupe Del Vasto, at AIA Canada’s National Conference in Toronto in the spring.

“Inventories are sky high, our carrying costs are up and we’re trying to manage labour, we’re investing in technology and innovation to try to keep up with it with some of the volatility in the supply chain.”

Something the aftermarket will need to keep an eye on is the pace of new vehicle sales. Business has been great, as DesRosiers has pointed out. Aftermarket parts usually allow consumers to save money on vehicle maintenance. Higher prices and unavailable components in the aftermarket may make it more difficult for many consumers to afford the upkeep of their vehicles.

Will business subside to pre-pandemic levels as new vehicle inventories recover and consumers opt to replace rather than repair? This will be a trend to watch.

The future of the auto industry

What do these trends mean for the future of the auto industry? New vehicle prices are expected to remain high, while the cost of used cars will continue climbing through 2023 and into 2024. Trucks and SUVs are the most popular models on the market, so price increases will likely affect them most.

One interesting factor that could shake up the auto market is EVs. In 2022, Canada experienced the highest number of new zero-emission vehicle registrations on record, accounting for 18 per cent of new registrations nationwide. Consumers now have a wider variety of vehicles to choose from, leading many to switch to electrics and hybrids.

An uptick in consumer interest in EVs could cause noticeable disruption for dealers selling exclusively traditional ICE vehicles. With more affordable EVs coming to market, used car dealers could even experience some of the shift in demand.

EV charging infrastructure in Canada is still a major concern in 2023, but numerous efforts may change that. For example, the U.S. and Canadian governments recently announced a collaborative international EV charging network that will span 1,400 km with a charging station every 80 km.

Will business subside to pre-pandemic levels as new vehicle inventories recover and consumers opt to replace rather than repair? This will be a trend to watch.

Canada’s problem

with unsafe vehicles

Recall notices are going unfilled as the aftermarket pushes for enhanced safety and awareness

// By Adam Malik

Millions of unsafe vehicles are travelling daily on Canadian roads every day. And the aftermarket is pushing for more action to get drivers to resolve issues getting in the way of making those vehicles safe.

A Transport Canada analysis from June estimated that one in five of the 33.3 million vehicles registered as of 2019 have outstanding recalls — that’s about 6.6 million vehicles. These vehicles continue to be driven on Canadian roads and highways, potentially putting occupants and other road users at risk.

New rules are being proposed by the department to require companies that issue safety recalls to post related information quickly on their website to boost awareness and fix defects.

The amended regulations would also see automakers have a lookup tool on their website for vehicle inspection numbers to provide info on recalls.

This has the support of the Automotive Industries Association of Canada and its members. They put vehicle safety at the top of its list of priorities, said Alana Baker, senior director of

government relations with AIA Canada.

“We encourage governments who are responsible for road safety to look at the impact of vehicle maintenance and repairs,” she told Jobber News

Baker and AIA Canada president J.F. Champagne both highlighted the importance of vehicle inspection programs to ensure safety in separate statements.

“AIA Canada also supports Transport Canada’s proposed regulatory amendments that would require companies that issue a safety recall to also publish safety recall-related information on their website, in a timely manner, with the goal of increasing recall awareness and completion,” Baker said.

Vehicle owners not completing recalls isn’t necessarily out of ignorance or laziness. Only a small number of vehicle owners find out about recalls, said Ian Jack, vice president of public affairs at the Canadian Automobile Association. The issue is more prevalent if the car is second-hand with the new owner out of the reach of the dealership.

“Unfortunately in this country, if you want to know for sure whether there’s a recall issued on your vehicle, you have to pay attention yourself — especially in the case of a used vehicle, because the only name on record that the government would have or that the automaker would have is likely the initial purchaser,” he told The Canadian Press

Jack further noted that most recalls are for minor issues, meaning they’re not urgent or life-threatening.

“I don’t want to leave the impression that there are millions of vehicles driving around about to explode or kill people in the next five seconds,” he said.

Furthermore, vehicle safety can be enhanced by closing the gap of underperformed maintenance. It has long been a talking point in aftermarket circles as it’s been estimated that there are billions of dollars out there in outstanding work needed on Canadian vehicles.

Brent Hesje, who served as AIA Canada chair in 2018, told Jobber News at the time that the national organization estimated there was about $15 billion in maintenance and repair work outlined in owner manuals that consumers were ignoring.

However, as vehicle sophistication grows, the need for access to repair data grows, Baker said.

“Providing consumers with access to important data and information is critical. This includes access to diagnostic data so that independent auto repair shops can effectively service vehicles and ensure they are operating as efficiently and safely as possible and allow consumers the right to repair their vehicle at the auto repair shop of their choice.”

Indeed, right to repair has been a critical topic for the aftermarket for years now. But for a moment, there was a glimmer of hope that progress had been made as three U.S.-based groups said they came together on an agreement — but that was swiftly slammed by all corners of the aftermarket.

The Auto Care Association, which includes representation of the distribution, auto repair, tool and equipment and other sectors, bluntly called the “so-called” pact “a thinly veiled attempt to confuse lawmakers and drivers.”

MEMA Aftermarket Suppliers, which represents the supplier end of the aftermarket, said in a separate statement that the deal “falls short.” (See page 8 for a brief recap).

While the issue was related to the U.S. with no implications on this side of the border, AIA Canada also shot down the pact.

“AIA Canada’s position remains that voluntary agreements like this do not work. Any attempt to achieve the desired outcome for the right to repair must be based on legislative measures, with strong enforcement mechanisms in place to hold players accountable and liable for any violations,” the group said in a separate statement to Auto Service World, the online portal for Jobber News and its sister publications CARS and EV World.

“While this new U.S. agreement admits that there is a problem with access to repair data, it falls short of addressing specific current challenges and accounting for future innovation. This unenforceable, voluntary pact between a small segment of the aftermarket is not the solution and undermines the consumer’s right to equitable access to vehicle data.

THE GARAGE PORTAL FOR TECHNICIANS

REPXPERT: The Technician‘s Resource

Get product support as well as free access to training videos, pro tips, and installation guides. The online catalog provides part info and specs for our Schaeffler bearings and seals, LuK transmission, and INA engine products.

www.repxpert.us

On the Road

INA PAACE Automechanika

July 12-14

Mexico City, Mexico

The Centro Citibanamex convention centre in Mexico City was once again home to INA PAACE Automechanika. It showed off the latest trends, innovations and education hot topics— from technical to management training — at the Automechanika Academy, Future Forum and other special feature areas. Learning opportunities highlighted deep dives into critical industry changes, best business practices and new trends. The show floor showcased innovation and developments in the automotive aftermarket. While the event itself celebrated 25 years, the Overseas Automotive Council also marked 100 years as a group at the event.

BAYWATCH

DRILLING AND DRIVING TOOLS

Milwaukee

Tool has introduced a new M18

Fuel Drill and Impact Driver with One-Key. The M18 Fuel half-inch Hammer Drill with One-Key and M18 Fuel quarter-inch Hex Impact Driver with One-Key provides fast driving speeds, enhanced safety and advanced customization technology. Both tools can be synced wirelessly with their mobile device or desktop via the OneKey app. Users can upload data and history to create custom reports, identify where and when the tool was last seen, and track the utilization and service intervals of the tool.

www.milwaukeetool.ca

SOUND DEADENING

Dynamat has expanded its lineup with new DynaCore and Dynamat Xtreme products for absorbing vibration, noise and heat in automotive applications. DynaCore is a new thermoacoustic self-adhesive sheet to dissipate sound waves and absorb heat. Available in halfinch and 1-inch thicknesses, it has a thermal resistance up to 350 degrees Fahrenheit and complies with common flammability standards. Xtreme has a special aluminum layer for vibration-dampening and sound-deadening performance. It’s available with 1-inch cutting grid lines for precise fitment and 18-inch square sheets.

www.dynamat.com

CHASSIS, CONTROL ARM, WHEEL END

Mevotech announced it added 173 new part numbers with new chassis, control arm and wheel end solutions. This latest release includes first-tomarket TTX and Supreme parts for applications up to model year 2023. These give professional technicians more options for late-model domestic and import passenger vehicles, pickup

trucks, SUVs and EVs. Another 11 new part numbers have been added Mevotech’s Supreme Hubs.

www.mevotech.com

VW COILOVER SUSPENSION

KW Automotive released the V3 coilover suspension for the rear-wheel drive VW ID. Buzz. Made of stainless steel, the coilover kit can be customized to adjust the damping characteristics in the compression and rebound stages and lowering height. The ground clearance of the VW ID. Buzz can be lowered on the front axle by 25-45 mm and on the drive axle by 15-

35 mm. The kit currently only supports shorter wheelbase and rear-wheel drive models.

www.kwsuspensions.net

HIGH-PERFORMANCE ATFS

CRP Automotive is now offering two new, highperformance Pentosin Automatic Transmission Fluids (ATFs). Pentosin ATF 134 FE Plus is a first-to-market solution for Mercedes Benz models from 2017 to current that feature a 9-G

Tronic transmission. It’s a low-viscosity fluid that was specially developed to further optimize fuel economy and gearbox efficiency on the latest generation of Mercedes Benz 9-speed transmissions. Pentosin ATF 64 fluid is a long-life, fully-synthetic fluid that is specially formulated to provide excellent anti-shudder performance, improving the overall driving experience.

www.crpautomotive.com

GALVANIZED BRAKE PADS

NRS Brakes announced it added seven new part numbers for 1999-2023 Ram, Hyundai, Volvo, Kia, Buick, Cadillac and GMC vehicles to its galvanized brake pad lineup. The announcement covers 3.9 million vehicles in operation. Some of the vehicles now part of coverage are the 2023 Ram 1500, Hyundai Tucson Hyundai Ioniq 5, Kia EV6 and Hyundai Elantra Hybrid. www.nrsbrakes.com

TMPS TOOLS, SENSORS BUNDLE

Automotive service professionals can get Continental TPMS ‘Tool Bundles’ that combine the company’s Autodiagnos TPMS Tools with Continental’s REDI-Sensor TPMS Sensors. One bundle combines the Autodiagnos TPMS D Tool with a mix of 24 REDI-Sensors — four each of the SE10005 and SE10008 and eight each of the SE10006 and SE10007. The other bundle includes the Autodiagnos TPMS SE Tool with a mix of 12 REDI-Sensors: two each of the SE10005 and SE10008 and four each of the SE10006 and SE10007.

www.autodiagnosTPMS.com

3-IN-1 DEVICE

Autel released the MaxiFlash XLink, a 3-in-1 programming, communication, and Remote Expert-ready touchscreen device. Technicians can use the Remote Expert platform to contract experienced programmers and diagnosticians with OE software subscriptions and tools to complete needed tasks. The XLink allows techs via the Remote Expert platform to obtain expert help and access to OE data remotely, a J2534 pass-thru programming capability allows techs to flash modules with a Windows PC and OE subscriptions onsite, and an enhanced VCI that supports the latest communication protocols.

www.autel.com

ADAS CALIBRATION TOOL UPDATE

A software update from John Bean is giving Tru-Point users new features and procedures. The advanced driver assistance system (ADAS) calibration

tool’s new features include: Initial remote scanner vendor integration; target subscription expiration message on the home page; activation on first boot and network connection; send messages and promotions to the home page; add pointer target measurements to manual mode; and customer information is now available on the menu after selecting a vehicle.

www.JohnBean.com

EXHAUST MANIFOLD REPAIR KIT

ProMaxx Tool introduced a new tool for broken exhaust manifold bolts on Dodge/RAM 6.4L HEMI V8 gas engines. Model name Chad (PMXCD200PRO), the kit allows technicians to quickly and accurately remove and repair broken exhaust manifold bolts. With a focus on book time saved, return on investment and increased productivity, these kits can make the repair in less than 15 minutes per bolt.

www.promaxxtool.com

FRONT AND REAR WIPER BLADES

Continental has released the ClearContact Premium Beam Wiper Blades with a blade composition that resists UV light and harsh environmental conditions to remain flexible and provide exceptionally long service life. The synthetic rubber formula delivers all-weather performance, even at high speeds and extreme temperatures. The wiper blades are available for front and rear applications and are designed to be year/make/model-specific, so no adapters are needed. Front wiper coverage includes 14 part numbers with sizes from 1528 inches, while rear wiper coverage consists of 19 part numbers available in 10-16-inch sizes.

www.clearcontact.com

BELT TENSIONER

Schaeffler introduced a new belt tensioner, the FT0800, under its INA brand product line. It provides coverage for Honda L15BE, L15B7 and L15BY engines in Accord, Civic and CR-V models in the U.S. and Canada. As a hydraulic damped tensioner, it contains optimized belt pre-tension due to its rotatable fixing eyes and is suitable for modern Honda engines with cylinder deactivation that targets fuel reduction. In general, hydraulic tensioners such as FT08000 can be used to lower the belt pre-tension to a minimum by still controlling front-end auxiliary drive performance.

www.schaeffler.us

ERS AI PLATFORM

Tirecraft Atlantic Canada has launched a new emergency roadside service artificial intelligence platform, in partnership with Atrium Solutions, which provides AI solutions. The Commercial Tire ERS platform leverages Atrium's AI capabilities to provide roadside assistance to commercial vehicle operators. The AI system analyzes incoming service requests, identifies the most appropriate service provider and dispatches them to the stranded commercial vehicles. The platform chooses the most optimal allocation of resources and reduces response times to minimize downtime for businesses and drivers. www.tirecraft.com

HEADLAMP

Lumileds introduced the new Philips Xperion 6000 Headlamp. An LED light strip along the front provides up to 300 lumens in ‘boost’ mode and up to 150 lumens in ‘eco’ mode. A side-mounted spotlight provides a

narrow, intense beam of up to 120 lumens. It’s equipped with a hands-free motion detection feature that allows the user to turn the light on and off without touching it. It’s powered by a rechargeable lithium battery, fully charging within 2.5 hours using the USB-C charger that’s included with the Headlamp. Battery run time is up to 4.5 hours in Spotlight light mode, up to 4 hours in Eco mode, and up to 2.5 hours in Boost mode.

www.lumileds.com

MB V-CLASS COILOVER

KW Automotive has introduced the KW V3 Leveling coilover suspension kit for the Mercedes-Benz V-Class. The kit maintains the driving characteristics and comfort features of its popular KW V3 coilovers while maintaining nearly the original ground clearance. It allows for discreet lowering or raising of the chassis by a few millimetres at the front and rear axles. The kit is available for Mercedes with rear-wheel drive and all-wheel drive.

www.kwsuspensions.net

CAR-TOONS

BAYWATCH

PROPANE HEATER

Milwaukee Tool has introduced a cordless propane heater. The M18 70,000 BTU Forced Air Propane Heater is ideal for heating wellventilated small to mid-sized spaces. A variable temperature dial for output control and a forced air fan allows users optimal heat in cold weather conditions. With a M18 Redlithium XC 5.0 battery, the heater delivers over eight hours of run-time. It can also be transported around the shop and has onboard storage to securely wrap and store the hose and regulator.

www.milwaukeetool.ca

TORQUE SPECS APP

Automotive service professionals can now use the BCA Bearings Axle Nut Torque Specification Lookup Application to get torque spec data needed to install all applicable BCA wheel bearings and hub assemblies. Users can navigate to a familiar year, make, model search format to find the specs

they need. The app also provides users with quick links to BCA tech tips, videos, and product information. It is accessible exclusively via a QR code on a printed insert card included with applicable BCA wheel bearings and hub assemblies.

www.bcabearings.com

NEW SEALANT SIZES

Dana Incorporated announced it has added two new sizes of its Victor Reinz Reinzosil room-temperature vulcanizing (RTV) silicone. In addition to the 70 mm tubes, Reinzosil sealant is now also offered in 20 mm cans and 310 mm cartridge tubes for larger jobs. The sealant is resistant to fluids, including mineral oils and synthetic oils, lubricants, gasoline, diesel oil, greases, water and detergents and is safe for all sensors.

www.danaaftermarket.com

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