Jobber News Lordco Supplement 2009 by Annex Business Media

LORDCO

35th Anniversary Special

AUTO PARTS LTD.

A New Look and a New Commitment For a

New Era

PLUS:

Machine Shop and Engine Parts: Diversified for a Changing Market Tools & Equipment: Technology for Tomorrow

Congratulations to Lordco Auto Parts celebrating 35 years of success in the Canadian automotive aftermarket. From your friends at Federal-Mogul Canada Ltd.

LORDCO AUTO PARTS LTD.

35th Anniversary Special

CONTENTS 4 12 18 A New Look and a New Commitment for a New Era

Machine Shop and Engine Parts:

Diversified for a Changing Market Tools & Equipment:

Technology And Service for Today and Tomorrow

Directory of Lordco Locations

The Lordco 35th Anniversary Supplement is produced by Jobber News Magazine with the permission of Lordco management. Jobber News would like to thank the staff, management, and suppliers of Lordco for making this special publication possible. Jobber News Magazine is a publication of The Automotive Group, part of the Business Information Group, 12 Concorde Place, Suite 800, Toronto, ON M3C 4J2. Toll free from Canada 1-800-268-7742, from the U.S. 1-800-387-0273. Contents are copyright the publisher. 2009 SPECIAL LORDCO AUTO PARTS SUPPLEMENT

Lordco’s new Clearbrook store in Abbottsford boasts 28,000 square feet, making it the largest in the chain, and possibly the largest dedicated automotive parts store in Canada.

A New Look and a New Commitment

For a New Era n a difficult economy, it is easy to see the Lordco Auto Parts operation as a prime example of Iwhat can be accomplished when focus and clear

Lordco’s beginnings were humble. Ed Coates and Roy Lord started the Lordco legacy in this rather breezy building in Maple Ridge.

Owner of the 92 store chain, Ed Coates, and wife, Marlyn Coates, who handles HR duties for the staff of 1,800.

direction drive a company’s initiatives. It is also natural to give all the credit for that success to one man. After all, for most of the last 35 years, owner Ed Coates was the man behind a succession of creative and successful expansions that have made the 90-store Lordco chain the envy of much of the automotive aftermarket. While most large operations started as modest and sometimes quaint operations, Lordco’s beginnings under Ed Coates and co-founder Roy Lord were particularly modest, and not at all quaint. In fact, the 900-square foot headquarters in Maple Ridge was, as Ed Coates has said, “a hole.” But it led to Lordco becoming the largest privately held independent auto parts distributor in Canada, with three warehouses in Burnaby—NFL at 160,000 sq. ft., the Annex facility at 33,000, and the High Performance warehouse at 33,000 sq. ft.—that, together with Parksville’s 62,000 square feet on Vancouver Island, carry a total inventory of $135 million in parts, equip-

2009 SPECIAL LORDCO AUTO PARTS SUPPLEMENT

ment, bodyshop paint and supplies, high performance, and engine parts. And Coates has been an integral part of it every step of the way. Still, while he continues to be the sole shareholder and undisputed top man at the company since purchasing Lord’s stake in the business back in 1981, Coates is quick to give credit for the company’s success to a large team of committed Lordco staffers, many of whom have been with the company almost since the beginning. “Everything starts at the top and works its way down. It is that way and will always be that way. I take great pride in what I do for this company. We have grown this to what it is, and I have had a lot of great people along the way to help, and I respect that. It’s not a one-man show here. It’s a team effort. You join our company as a career, not as a job. “It’s not for everybody,” he acknowledges, “but the people who buy into what we do here become very loyal and very enthusiastic. “The vast majority of our people like to come to work every day.” And he is no different. From conducting customer presentations to visiting each and every branch—even picking up an order desk phone at a branch if need be—Ed Coates continues to be involved every day. In fact, with a considerable wealth built up over the years (he is the sole owner, and the Continued on page 6

Supporting

British Columbia

ACDelco has been in the automotive aftermarket business for over 100 years. We continue to offer quality parts for automotive repairs. We make sure we partner with the best distribution partners too. Partners like Lordco who have supported the automotive repair industry in British Columbia for over 35 years.

ACDelco Congratulates Lordco on their 35 years of business.

www.ACDelcoCanada.com

LORDCO AUTO PARTS LTD. Continued from page 4

company’s balance sheet is essentially debt-free), he is often asked why he hasn’t taken on a less active role in the business. He won’t hear of it. “Me personally, I get to do everything I want. I travel about 150 days a year, most of it on Lordco business. “I’ve got all the money I’ll ever need. I’m in it for the glory, not the money,” he says with a hearty laugh. In fact, he adds, he’s in it for the laughter too. Coates brims with enthusiasm for all aspects of the business.

While Ed Coates feels all employees are part of the Lordco family, there are also quite a few members of the Coates family working in the business. In addition to an extended family, brother Doug Coates plays a key role as vice-president of sales. Ed and Marlyn also have four children working in the business. Clockwise from top left: Candace, Samantha, Ian, and Sarah.

And, at 60, he shows no signs of considering a change in attitude. His reasoning is simple. “If I couldn’t come to work I don’t know what the f*** I’d do. And you can print that if you want.” That kind of positive attitude permeates the organization, but it’s not just the infectiousness of Coates’ personal view that makes it so. There are some very real career path programs and incentives to provide rewards to staff. 6

2009 SPECIAL LORDCO AUTO PARTS SUPPLEMENT

“We have always used the career-path method here. Entry level would be a driver or a cashier, and from there they could move into the inside sales associate [level], up through store management, the sales side, and so on. “We actually have some pretty bizarre occupations here. We have our own IT, our own software and maintenance. And we have had people go from the mainstream parts operations into that.” The list of employees who have shifted gears in the organization to fulfill the career path they want is long, he says, made possible by the fact that everything, from marketing to maintenance, from store construction to machining, travel to trade shows, is handled in-house. “We don’t use any outside sources, and this opens up lots of opportunities for our staff. “Even though you might come in as a truck driver, you have the opportunity to do anything.” A long list of incentives goes hand in hand with empowering staff to make decisions, too, which is a big part of the Lordco philosophy. Some of those incentives are big—cruises and trips, monthly bonuses paid all the way down to assistant store managers—and some are smaller, like the practice of buying lunch for staff who work weekends (Lordco stores are open full retail hours, seven days a week). It all engenders pride in a job well done. A prime example of that is the attitude of Kit Gill, manager of the new flagship Clearbrook store in Abbotsford. At 28,000 square feet, it is the largest store to date in the Lordco network, and possibly in the country. “It’s the new state of the art. They have tried everything new in there. There are 11,500 square feet of retail space. There is a little bit of everything out here.” Actually a lot of everything, he corrects himself: it holds some $3 million in inventory, allowing it to serve as a hub store for other Lordco operations. “It’s pretty cool,” says Gill. “Every phone call we get, it’s ‘yes, we have that.’” For example, the wiper blade aisle is 28 feet long. “There are wiper blades there that I have never seen before. And that’s the idea. We want people to come in and be able to find what they are looking for. “We have had the majority of our larger customers through—and a lot of the others too. The amount of stock is the big part of what we offer here. You look at the Walker exhaust aisle, it’s 90 feet long, double sided. It’s just enormous. Now they know that when they need something we will have it. It is a real confidence builder. “We have a lot of good guys on the counter and the stock to back it up. It’s definitely a winning combination.” What he doesn’t say, but Coates is quick to mention, is that Gill and other store management staff worked tirelessly to make that new location happen, from working on plans to hauling gear—whatever it took. The additional store is having the desired effect:, sales in Abbotsford are up 35%. Continued on page 8

:fe^iXklcXk`fej

Cfi[Zf 8lkf GXikj fe *, P\Xij f] JlZZ\jj =ifd Pfli GXike\ij Xk 9\Zb&8iec\p% 9\Zb&8iec\p `j \oZclj`m\cp [\[`ZXk\[ kf jlggfikè^ `kj [`jki`Ylk`fe gXike\ij n_f j\im`Z\ k_\ ]fi\`ê eXd\gcXk\ i\gXì dXib\k% =fle[\[ è (0(+# 9\Zb&8iec\pĂ&#x2039;j YifX[ gif[lZk f]]\iè^ ]fi k_\ X]k\idXib\k `j fi^Xe`q\[ èkf jò df[lc\j1 9iXb\ :_Xjj`j# <c\Zki`ZXc# :clkZ_ ;i`m\cè\# <e^è\ DXeX^\d\ek# <e^è\ GXikj =`ckiXk`fe# Xe[ :ffcè^ Jpjk\dj%

=fi 8cc Pfli @dgfik E\\[j

Radiators Fuel Tanks

Heater Cores Fuel Modules

nnn%Y\ZbXiec\p%Zfd

Condensers Fuel Tank Assemblies

Oil Pans Sending Units

Congratulations Lordco on your 35th anniversary Forming the

Future

& --- .&% ----

xxx/tqfdusbqsfnjvn/dpn Congratulations Lordco.indd 1

3/20/09 1:38:06 PM 2009 SPECIAL LORDCO AUTO PARTS SUPPLEMENT 7

LORDCO AUTO PARTS LTD. Continued from page 6

Lordco’s annual trade show at the Pacific National Exhibition site each April has become a cornerstone event in the Canadian automotive aftermarket calendar.

“And we’re just beginning.” Coates says that one of the reasons the company has been so successful over the years is the degree of penetration it looks for in a market. When they opened the new store in Abbotsford, they didn’t close the old one, only a few kilometres away. “Lordco has always been noted for having good coverage in the market. In the Lower Mainland our stores are probably only 5 km to 6 km apart.” The other key to success has been the firm’s emphasis on retail, an approach that provides a high profile and helps pay for services to the

trade customers who generate nearly half of Lordco’s overall business. “Our percentage of retail is much higher than pretty much anybody else. In Canada we are the second-largest auto parts retailer in the country [after Canadian Tire].” And, he says, opening large stores is pretty well standard operating procedure for the company. “Lordco for some time has been opening up larger stores. We started this maybe 20 years ago. The first ‘super store’ was, probably Coquitlam. When most auto parts stores were 5,000 to 6,000 square feet, we opened up one that was 15,000. “Now we have 10 stores over 25,000 square feet.” And more to come, of course. Coates muses about moving into B.C. towns where they lack the kind of penetration the company looks for; there are a couple of corners of the province where Lordco doesn’t have a corporate presence, though he quickly adds they do have jobber customers. And then there is Alberta, where they have customers but no stores, and which could be the next area of expansion either through acquisition or green field expansion. Looking to the future, Coates sees the current time as challenging for everyone in the market. “We are obviously in an economic downturn in North America, and probably the world. “So we are learning to work in a little different environment. We have made some changes in Continued on page 10

PPG Canada Inc. would like to thank Lordco Auto Parts for its partnership with PPG, and congratulate Lordco Auto Parts on their 35th anniversary! From all PPG Canada employees we wish Lordco Auto Parts all the success in the coming future!

2009 SPECIAL LORDCO AUTO PARTS SUPPLEMENT

Dominion Sure Seal Ltd. and Meguiar's Canada extend our

Congratulations to Lordco Auto Parts on 35 outstanding years serving individual car enthusiasts and the automotive industry of British Columbia. We wish you many more years of continued success.

Dominion Sure Seal Ltd.: www.dominionsureseal.com â&#x20AC;˘ Meguiar's Canada: www.meguiarscanada.com 6175 DANVILLE ROAD, MISSISSAUGA, ONTARIO L5T 2H7

LORDCO AUTO PARTS LTD. Continued from page 8

our program to deal with that. We are encouraging our people to be more active and to look for more business.” This activity is helped by some changes the firm recently put into place. With such a large network of stores and staff (now approaching 2,000), it was time for a more formalized structure. So B.C. was divided up into seven regions with regional managers and reporting structures which, combined with the Lordco philosophy of allowing people to make decisions, has made the company more responsive. “This has been a real bonus for our company. We are able to make decisions regionally, and that takes a lot of the load away from the head office day to day. Day in and day out the regional managers are working on a lot of issues—with staff and customers, employee matters, constantly looking at where we can add the next Lordco.” In addition, separate divisions were created for product areas such as tools and equipment, bodyshop paint and supplies, welding supplies, engine parts, and machining operations. “Realistically, because we are in a changing market, these people needed to focus on their designated divisions, promoting their product and getting more of those in front of the people in the stores and at customers’ shops. “The way we look at our future is that, yes, we are very large in the auto parts business, but we have to look at other opportunities, because

Congratulations! LORDCO

For your Support Exclusive, Independent Importer & Distributor of SATA Productds in Canada

3636 Burnsland Road SE • Calgary, AB Ph: 800-844-SATA (7282) • 403-287-3678 Fax: 800-273-SATA (7282) • 403-287-3724 sales @satacanada.com • www.satacanada.com

2009 SPECIAL LORDCO AUTO PARTS SUPPLEMENT

some of our auto parts are declining.” He sounds like he looks forward to the coming change and challenges. “Hypothetically, you take every challenge on a personal note. I can solve it my way with the help of my 1,800 closest friends. People talk about the economic conditions and the layoffs and share prices dropping. We’re privately held so we don’t have to worry about share prices. “I assured our team there will not be any layoffs. At Lordco we have not had a layoff in 35 years”—even through some very tough times— “and we have no intention of laying people off. “I have reassured my whole team that we won’t be looking at that as an option.” His reasoning is simple. They’re family. He has four children working in the business, and extended family that reaches to every corner of the company, but you can tell he’s serious about the way he sees the rest of the organization. “There is a lot of family involved, and when people work for you for 25 years, I guess they become your family.” And a young family it is. The average age is 30, with some 41% being women (a statistic of which he is particularly proud). “That means we have a lot of young people to grow with. We have a lot of young, intelligent people, prepared to take on new responsibilities. I have a lot of ideas that I’d like to implement that I think will work. We have to give it a shot. “That’s what keeps it exciting.”

ION LAT U T O RA NG ORDC S! CO L R YEA 35

FLUID FILM AVAILABLE AT

LORDCO AUTO PARTS

RAT LOR ULAT ION D 35 S YEA CO RS!

Sizes Available: Aerosol (AS): # 1450 - 145 g, # 3300 - 333 g Bulk (NAS): # 3700 - 3.5 L Can, # 4300 - 20 L Pail, # 4500 - 208 L Drum Products listed above are Canadian Food Inspection Agency Approved (CFIA).

Box 790, Bobcaygeon, Ontario Canada K0M 1A0 T: (705) 738-2321 F: (705) 738-4550 WWW.NLSPRODUCTS.CA E: MAIL@NLSPRODUCTS.CA

MC 1699/LOR 0906

Lordco Engine Parts and Machine Shop Business

Diversified To Serve

A Changing Market Passion and Enthusiasm Drive Desire to Evolve is little doubt that the machine shop and engine parts businesses are cornerstones Tof here the Lordco legacy in British Columbia.

Gary Swan says that while the Lordco Machine Shop and Engine Parts business may serve a large market, it has never lost the small shop feel, attention to detail, or responsiveness to customers’ needs.

2009 SPECIAL LORDCO AUTO PARTS SUPPLEMENT

And, as those businesses change, so does the Lordco approach. “It is part and parcel of the whole package that we offer our customers,” says Ron McMorris, engine division manager. “It is a declining market in the engine parts game”—thanks, he says, to the demise of carburetors that were prone to lubrication-killing rich fuel mixtures and the consequent piston ring washing—“but we are [still] going because the competition has dropped off. “We are,” he adds, “the only people around doing this. That has strengthened us in the engine parts end.” Currently that engine parts business serves a network of 90 stores, while machine shop Continued on page 14

CONGRATULATIONS TO LORDCO PARTS on 35 Years of Service to the Aftermarket

Continued from page 12

CONGRATULATIONS ON 35 YEARS OF EXCELLENCE

HERE’S TO MANY MORE!

FROM YOUR FRIENDS AT WAKEFIELD CANADA AND CASTROL

Cylinder Head Division personnel, from left: Chad Escott, Chase Comeau,Shawn Roper, Guillaume Moreau, and Gary Swan.

operations in Mission, the home of the Cylinder Head Division, and the more custom-oriented shops in Maple Ridge, Langley, and Abbottsford fill an ever-changing demand for engines and machining services. McMorris says that Lordco has been able to remain committed to the engine parts business, both in terms of parts supply and related services, because it has been able to change with the changing market. “The grocery getter business is basically gone,” says the 30year veteran with Lordco. “The machine shop business has been trending for a while to more of a custom operation, leaning more toward industrial, performance, and marine.” In fact, he says, the performance engine business, along with some closely related niches such as restoration, has really become the dominant factor. With that shift has become an increasing emphasis on the skill level of those who serve the customers. Putting together engines or engine packages for customers requires a detailed knowledge of what works, and what doesn’t, for the application being considered. It’s more than just a “bore-it-30-over” world when you’re talking about building a 1,000 horsepower big block engine, to power the jet drive on an all-aluminum river boat capable of running on the surface of a river no deeper than a teacup. And the same applies to dry land drag race projects, stationary engines for specialized industrial Ron McM orris applications, and a variety of machining work. “What makes us special is the people we have, the knowledgeable sales staff. And we are very diversified. We handle all aspects of engine parts, from the stock replacement to the high-end performance. “We are doing some pretty high-end drag racing projects— 600- to 1,000-hp engines—and it’s our involvement in the racing community that helps our shops in the performance end of the business. “A lot of our marketing is word of mouth.” The history of Lordco in the engine and performance business goes back nearly to the beginning. Lordco owner Ed Coates has been a gearhead from the beginning, and that legacy continues to have an effect to this day. In fact, the machine shop division was the first area of expansion for the Lordco business, dating back to 1978 when the first machine shop was opened in Mission. Continued on page 16

2009 SPECIAL LORDCO AUTO PARTS SUPPLEMENT

Congratulations

on your 35 th

Anniversary!

ÂŠ 2009 Honeywell International Inc.

car care products O FF I C

IAL FILTER

Lordco Engine Parts and Machine Shop Business

Continued from page 14

While that history might lead some companies to become complacent, that has not occurred at Lordco. “There have been a lot of changes, but our ability to change with the times, and having

knowledgeable salespeople to keep on top of the trends, look at new lines—these things all keep us current,” says McMorris. One of the most dramatic areas of change in the engine business has been the rapid shift from remanufacturing existing castings to machining and assembling using new castings, and nowhere is this more prevalent than in the cylinder head business. Gary Swan, who manages the Cylinder Head Division for Lordco, says that it has required a significant shift in mindset. “But it is a little hard to let go of the repair side, because I can look at a head and I know I can fix it,” says the veteran of more than two decades with Lordco. “But the question is, is it really financially feasible to do that? Just pulling a head out of a box and putting it together is different when you are used to doing major repairs.” Still, he admits it can be hard to toss a used casting out when he knows it could be fixed. “Of course, we do fix quite a few, but we are very strict about what we will fix and what we will not.”

While new castings have increasingly joined remanufactured units in the cylinder head product offering, every cylinder head is subject to the same attention to detail.

Congrat ulat ions LORDCO AUTO PARTS

on your 35th Anniversary

CONGRATULATIONS AND BEST WISHES TO LORDCO AUTO PARTS ON YOUR 35TH ANNIVERSARY

From your friends at Valspar Canada

FROM PROMAX. 1.866.573.9889 www.autopartsdepot.ca

Tel: 905.612.9889 Fax: 905.612.9623 7027 FIR TREE DRIVE, MISSISSAUGA, ON CA L5S 1J7

2009 SPECIAL LORDCO AUTO PARTS SUPPLEMENT

The ultimate measure is value for the customer. Virtually any used head can be fixed, if you have enough time and skill, but that could end up costing much more than a well turned-out head using a new casting in terms of money and time. “You could spend hours repairing a head, versus 20 minutes out of the box, surface it, put valves in it, test it, and have it out the door in less than an hour.” Of course, just because the castings are new, doesn’t mean they are ready to ship out. Swan is very cognizant of the poor reputation that some new castings have suffered in the market, and pushes hard to ensure that the cylinder heads the firm supplies meet and exceed customers’ standards. “People like having new castings, but we still see issues. So we have stringent quality control. We put guides into about 50% of the castings that we get, and we surface 100% of them.” That attention is not seen as extraordinary. It is just the way they do things. “Although we serve a large market, we are a smaller shop that is very hands-on. Every cylinder head that comes through here, I touch. We take pride in putting out a product that we believe is superior to what we can see anywhere else,” says Swan. “As far as exchange goes, we put out cylinder heads that are as good or better than anything in this country.”

The pride evident in his attitude is found throughout the organization. McMorris says that it is a direct reflection on the management of Ed Coates, who has always empowered the rank-and-file personnel to make decisions, and that engenders pride and enthusiasm in the work being done. “I hire people with an interest in motorsport and the latest technology. All the people here are knowledgeable and they know what the latest stuff is.” Regular training and direct contact with vendors keeps that knowledge base expanding, and the experience level of the staff—there are nine machinists in the shop who have more than 15 years’ experience—keeps growing. “Whenever there is something new coming out, we are learning about it, promoting it and selling, usually before anyone else is onto it.” Once again, he gives credit for the culture to the company principal. “It comes right from the top. The boss loves the business, and that flows right through the organization. It’s a fun company to work for. There are always things changing. Nothing gets stale. “There is constant change here, and that is why people are still passionate about this business after 35 years.”

2009 SPECIAL LORDCO AUTO PARTS SUPPLEMENT

TOOLS AND EQUIPMENT

From Heavy Metal to

High Tech

is no doubt that Lordco’s tool and equipment division is an important part of Tthehere organization.

And, like everything that Lordco does, it’s a full-service approach. Last year, for example, more than 200 lifts were sold to repair facilities—sold, shipped, and installed, that is. “We have highpoint trucks and teams of installers,” says Lordco owner Ed Coates. Behind those offerings is a team of 15 who specialize in dealing with the tools and equipment that service operations need to stay productive. “We have teams to demonstrate and educate, and after we make the sale, we train the installer on how to use the product we sold them.” ICBC Certified trainers work with customers when new collision repair equipment goes

Special high-top trucks are designed to make fast equipment delivery possible.

Congratulations TO LORDCO PARTS

on 35 Years of Service to the Aftermarket

LYMAN AGENCIES LTD.

2009 SPECIAL LORDCO AUTO PARTS SUPPLEMENT

in, for example, and welding needs can be helped along by a trainer who is a bona fide journeyman welder. Everything from wheel service equipment to small tools, heavy metal—like frame racks for collision repairs—and high-tech diagnostic tools are part of the offering. The approach is designed never to leave the customer wanting. “We not only sell it, we also service what we sell so that down the road the customer doesn’t have to look anywhere else.” “We have really developed the business and right now we have over 100 lines of equipment that we carry.”

The Welding Story “About four years ago we hired an individual formerly with BOC, our welding gas supplier. The first thing we did was put our gas business out to tender. We soon discovered that we could do better, and signed a seven-year contract with Praxair. “At the time we only had seven stores selling gas. “Step by step, Art Ewing”—who handles the business for Lordco—“implemented a program to get it into all our stores. He is a licensed trainer and he trains the staff and details with the salesmen at customer locations.”

TOOLS AND EQUIPMENT Coates says that it has grown very well within the organization, which might surprise some, considering the widespread use of welding gas and the deceptively simple approach that Lordco has taken. There are a few things that make that so, says Coates. “One of the things that makes us really good at supplying welding gas,” says Coates, “is that we have a good price. “Two is that we deliver in 20 minutes. Three, we are open every day and night.” Also to the customer’s benefit is that welding gas purchases can be used to participate in any number of discount and incentive programs offered by Lordco. “These are some of the reasons this has become such a good program. Everybody we do business with buys welding gas, regardless of who they are. “Even the backyard repair person will have a couple of bottles in the garage. It is one of the few commodities that, along with paper towels, everybody uses.”

Lordco sold and installed more than 200 lifts in 2008, an indicator of how important the equipment division is to the operation.

2009 SPECIAL LORDCO AUTO PARTS SUPPLEMENT

LORDCO

AUTO PARTS LTD.

Alphabetical Branch Directory (with Store Number)

HEAD OFFICE

22866 DEWDNEY TRUNK ROAD MAPLE RIDGE, B C V2X 3K6 Ph: (604) 467-1581 Toll Free: (877) 591-1581 Fax: (604) 463-7557 #59 100 Mile House 165 FIRST STREET P.O. BOX 1408 100 MILE HOUSE, B C VOK 2E0 MANAGER: JOHN MCKENZIE EMAIL: lordco59@lordco.com Counter (250) 395-4051 Fax (250) 395-2656 Toll Free (866) 395-4051 #8 Abbotsford 33324 SOUTH FRASER WAY, UNIT 1 ABBOTSFORD, B C V2S 2B4 MANAGER: JEAN PAUL CHARTIER EMAIL: lordco8@lordco.com Counter (604) 850-1446 Fax (604) 850-8967 Toll Free (877) 560-5440 #62 Abbotsford Body Shop 2770 GARDEN STREET, UNIT 2 ABBOTSFORD, B C V2T 3R5 MANAGER: EMAIL: lordco62@lordco.com Fax (604) 854-2970 P&B Toll Free (877) 854-2922 #34 Abbotsford Machine Shop 30856 PEARDONVILLE ROAD, UNIT 1 ABBOTSFORD, B C V2T 6J9 MANAGER: RON CROTEAU EMAIL: lordco34@lordco.com Counter (604) 855-6066 Fax (604) 855-3376 Toll Free (866) 372-8052 #5 Agassiz 7164 PIONEER AVENUE AGASSIZ, B C V0M 1A0 MANAGER: DARCY STRIKER EMAIL: lordco5@lordco.com Counter (604) 796-3141 Fax (604) 796-3148 Toll Free (877) 588-3141 #10 Aldergrove 27165 FRASER HIGHWAY ALDERGROVE, B C V4W 3R1 MANAGER: GARETT DURANT EMAIL: lordco10@lordco.com Counter (604) 856-3483 Fax (604) 856-6516 #71 Armstrong 2860 SMITH DRIVE, UNITS 5&6

ARMSTRONG, B C V0E 1B1 MANAGER: DARRELL WILLIAMS EMAIL: lordco71@lordco.com Counter (250) 546-8110 Fax (250) 546-8198 Toll Free (866) 546-8110 #83 Burnaby - Douglas Road 2555 DOUGLAS ROAD BURNABY, B C V5C 5S4 MANAGER: SCOTT GALBRAITH EMAIL: lordco83@lordco.com Counter (604) 291-6840 Fax (604) 571-0088 Toll Free (888) 780-8886 #16 Burnaby - Edmonds 7637 EDMONDS STREET BURNABY, B C V3N 1B6 MANAGER: CARL BROWN EMAIL: lordco16@lordco.com Counter (604) 522-3947 Fax (604) 522-1734 #49 Burnaby - Metrotown 5459 KINGSWAY AVENUE BURNABY, B C V5H 2G1 MANAGER: ED MCGINN EMAIL: lordco49@lordco.com Counter (604) 412-9955 Fax (604) 412-9937 #38 Cache Creek 1002 TRANS CANADA HWY CACHE CREEK, B C V0K 1H0 MANAGER: RICK SAITO EMAIL: lordco38@lordco.com Counter (250) 457-9644 Fax (250) 457-6280 Toll Free (888) 774-7414 #75 Campbell River 750-13TH AVENUE CAMPBELL RIVER, B C V9W 4H1 MANAGER: DAVE BARNARD EMAIL: lordco75@lordco.com Counter (250) 830-1788 Fax (250) 830-1786 Toll Free (866) 693-3371 #18 Castlegar 2317 COLUMBIA AVENUE CASTLEGAR, B C V1N 2X3 MANAGER: EDDY MCLACHLAN EMAIL: lordco18@lordco.com Counter (250) 365-5015 Fax (250) 365-5014 Toll Free (800) 955-5355 #87 Chase 721 1ST AVE CHASE, B C V0E 1M0 MANAGER: GRAHAM CLARKE EMAIL: lordco87@lordco.com Counter (250) 679-3088 Fax (250) 679-3040 Toll Free (877) 679-3088

2009 SPECIAL LORDCO AUTO PARTS SUPPLEMENT

#52 Chilliwack - Sardis 5933 VEDDER ROAD CHILLIWACK, B C V2R 4E2 MANAGER: SEAN EDWARDS EMAIL: lordco52@lordco.com Counter (604) 858-2200 Fax (604) 858-0395 Toll Free (866) 331-2200 #4 Chilliwack - Yale 45771 YALE ROAD CHILLIWACK, B C V2P 2N5 MANAGER: BRIAN RHODES EMAIL: lordco4@lordco.com Counter (604) 792-1999 Fax (604) 792-2976 Toll Free (877) 554-1999 #92 Clearbrook 2580 CLEARBROOK ROAD ABBOTSFORD, B C V2T 2Y5 MANAGER: KIT GILL EMAIL: lordco92@lordco.com Counter (604) 556-9800 Fax (604) 854-2331 Toll Free (888) 556-9808 #23 Cloverdale 17880 56TH AVE (HWY 10) SURREY, B C V3S 1C7 MANAGER: STEVE GAULD EMAIL: lordco23@lordco.com Counter (604) 576-2821 Fax (604) 576-2913 Toll Free (778) 571-1269 #69 Coquitlam - Clarke Road 525 CLARKE ROAD COQUITLAM, B C V3J 3X4 MANAGER: BRANDY MURRIN EMAIL: lordco69@lordco.com Counter (604) 931-3830 Fax (604) 931-3876 #25 Coquitlam - Eagle Ridge 2635 BARNET HIGHWAY COQUITLAM, B C V3E 1K9 MANAGER: CHRIS FLETCHER EMAIL: lordco25@lordco.com Counter (604) 942-8999 Fax (604) 942-4132

EMAIL: lordco22@lordco.com Counter (250) 428-5335 Fax (250) 428-7653 Toll Free (888) 225-6655 #82 Delta 11933-88TH AVENUE DELTA, B C V4C 3C9 MANAGER: RYAN BATCH EMAIL: lordco82@lordco.com Counter (604) 597-8668 Fax (604) 597-8740 Toll Free (866) 840-8606 #68 Duncan 70 TRUNK ROAD DUNCAN, B C V9L 5B7 MANAGER: PATRICIA SUTTON EMAIL: lordco68@lordco.com Counter (250) 746-8181 Fax (250) 746-8108 Toll Free (866) 746-8181 #90 Equipment SW Marine 210 MARINE DRIVE SW VANCOUVER, B C V5X 2R5 MANAGER: GUY OLSSON EMAIL: equipment@lordco.com Counter (604) 291-7512 Fax (604) 324-4800 Toll Free (866) 888-7512 #76 Fernie 1261 - 7TH AVENUE P.O. BOX 1289 FERNIE, B C V0B 1M0 MANAGER: JOSHUA FRERE EMAIL: lordco76@lordco.com Counter (250) 423-4477 Fax (250) 423-4165 Toll Free (866) 382-8731 #32 Fruitvale 1846 - 1ST STREET P.O. BOX 550 FRUITVALE, B C V0G lL0 MANAGER: RYAN DREGER EMAIL: lordco32@lordco.com Counter (250) 367-7581 Fax (250) 367-6129 Toll Free (800) 464-1199

#6 Coquitlam - Westwood 1024 WESTWOOD STREET COQUITLAM, B C V3C 3L4 MANAGER: PETE TIMAR EMAIL: lordco6@lordco.com Counter (604) 942-4113 Fax (604) 942-3786

#88 Golden 815-10TH AVENUE SOUTH GOLDEN, B C V0A 1H0 MANAGER: BOB FINNIE EMAIL: lordco88@lordco.com Counter (250) 344-7488 Fax (250) 344-7483 Toll Free (866) 402-7488

#74 Courtenay 2401 CLIFFE AVENUE COURTENAY, B C V9N 2L5 MANAGER: JIM HENDRICKSON EMAIL: lordco74@lordco.com Counter (250) 338-6266 Fax (250) 338-6250 Toll Free (866) 538-3760

#65 Grand Forks 331 CENTRAL AVENUE GRAND FORKS, B C V0H 1H0 MANAGER: DARCY SKERRITT EMAIL: lordco65@lordco.com Counter (250) 442-5995 Fax (250) 442-5952 Toll Free (866) 447-5995

#35 Cranbrook 2201 CRANBROOK STREET N. CRANBROOK, B C V1C 5M6 MANAGER: GREG SPENCER EMAIL: lordco35@lordco.com Counter (250) 417-0888 Fax (250) 417-0886 Toll Free (888) 224-1333

#7 Hope 570 WALLACE STREET HOPE, B C V0X 1L0 MANAGER: SCOTT MEDLOCK EMAIL: lordco7@lordco.com Counter (604) 869-2441 Fax (604) 869-3401 Toll Free (800) 663-0493

#22 Creston BOX 1760 - 215 - 16TH AVENUE S. CRESTON, B C V0B 1G0 MANAGER: BILL DEWALD

#53 Invermere 1002 - 7TH AVENUE INVERMERE, B C V0A 1K0 MANAGER: JAMES JEFFERSON EMAIL: lordco53@lordco.com

Counter (250) 342-9210 Fax (250) 342-9204 #57 Kamloops 1395 BATTLE STREET KAMLOOPS, B C V2C 2N9 MANAGER: CHAD PHILIBERT EMAIL: lordco57@lordco.com Counter (250) 374-4488 Fax (250) 374-4614 Toll Free (800) 709-4488 #60 Kamloops II 940 NOTRE DAME DRIVE KAMLOOPS, B C V2C 6J2 MANAGER: KELLY BOSKO EMAIL: lordco60@lordco.com Counter (250) 374-9922 Fax (250) 374-9935 Toll Free (866) 743-3345 #31 Kelowna 1656 DILWORTH ROAD KELOWNA, B C V1Y 7V3 MANAGER: SHAUN WHEATER EMAIL: lordco31@lordco.com Counter (250) 763-3621 Fax (250) 762-5026 Toll Free (888) 330-6363 #81 Kelowna II 487 LEON AVENUE KELOWNA, B C V1Y 6J4 MANAGER: TONY KIRSCHNER EMAIL: lordco81@lordco.com Counter (250) 862-9311 Fax (250) 862-9330 Toll Free (866) 273-9167 #85 Kimberley 150 SPOKANE ST. KIMBERLEY, B C V1A 2E4 MANAGER: JAY MELLOR EMAIL: lordco85@lordco.com Counter (250) 427-4500 Fax (250) 427-4550 Toll Free (866) 910-4500 #29 Ladner 4857 ELLIOT ST, UNIT 123 DELTA, B C V4K 2X7 MANAGER: ROB STEWART EMAIL: lordco29@lordco.com Counter (604) 946-4679 Fax (604) 946-1269 #45 Langford 2901 JACKLIN ROAD VICTORIA, B C V9B-3Y6 MANAGER: DOUG HIGGINS EMAIL: lordco45@lordco.com Counter (250) 391-1438 Fax (250) 391-9426 Toll Free (866) 879-9158 #9 Langley 5825 - 200TH STREET LANGLEY, B C V3A 1M7 MANAGER: MIKE COATES EMAIL: lordco9@lordco.com Counter (604) 533-2444 Fax (604) 533-9591 #11 Langley Machine Shop 20121 INDUSTRIAL AVE, UNIT 101 LANGLEY, B C V3A 4K6 MANAGER: EMAIL: lordco11@lordco.com Counter (604) 530-3943 Fax (604) 530-3961 Continued on page 22

Congratulations

Proud to be a partner in your success!

to Lordco Auto Parts celebrating 35 successful years in the Canadian automotive aftermarket.

When it comes to spark plugs NGK is the World leader. Makers of spark plugs for virtually every automotive, motorcycle, marine and small engine applications. We proudly congratulate Lordco Auto Parts on 35 years of success.

From all of us at AutoLine Products Ltd.

1-877-2-SPARKY www.ngksparkplugs.ca

ONGRATULATIONS Lordco Auto Parts

Upgrade, Repair, Replace & Perform... Hella helps you do it all!

on your 35th Anniversary From all of us at

Lighting

Electrics

Electronics

Thermal Management

Congratulations to LORDCO for serving Canada over 35 years! Upgrade... your image with accessories, auxiliary lamps, and upgrade kits from Hella. Repair... your misfortunes with OE-quality collision parts for European cars such as replacement lighting from Hella and Thermal Management products from Behr Hella Service. Replace... your inconveniences with Hellaâ&#x20AC;&#x2122;s electrical and engine management parts. Perform... at your optimum standards with Hella and Behr Hella Service. Weâ&#x20AC;&#x2122;ll help you do it all!

Hella, Inc. 1.877.224.3552 www.hellacanada.com

2009 SPECIAL LORDCO AUTO PARTS SUPPLEMENT

LORDCO

AUTO PARTS LTD. Continued from page 20

#55 Lillooet 155 MAIN STREET LILLOOET, B C V0K 1V0 MANAGER: GARRY DONOHUE EMAIL: lordco55@lordco.com Counter (250) 256-0599 Fax (250) 256-0537 Toll Free (866) 256-0599 #86 Lumby 2085 INDUSTRIAL AVE LUMBY, B C V0E 2G0 MANAGER: BRETT MACKINNON EMAIL: lordco86@lordco.com Counter (250) 547-1355 Fax (250) 547-1350 Toll Free (888) 547-1355 #89 Maple Ridge 22921 DEWDNEY TRUNK ROAD MAPLE RIDGE, B C V2X 3K8 MANAGER: KEVIN KIELER EMAIL: lordco89@lordco.com Counter (604) 467-1191 Fax (604) 467-2895 #3 Maple Ridge Machine Shop 11969 - 228TH STREET MAPLE RIDGE, B C V2X 6M1 MANAGER: RON ADAMS EMAIL: lordco3@lordco.com Counter (604) 467-3444 Fax (604) 467-2356 #54 Merritt 1700 GARCIA STREET, UNIT 121 P.O. BOX 31 MERRITT, B C V1K 1B8 MANAGER: CARLA COLDWELL EMAIL: lordco54@lordco.com Counter (250) 378-9004 Fax (250) 378-9084 Toll Free (866) 629-9004 #2 Mission 32885 LONDON AVENUE MISSION, B C V2V 6M7 MANAGER: DERYL SIMPSON EMAIL: lordco2@lordco.com Counter (604) 826-7121 Fax (604) 826-4793 Toll Free (877) 550-8291 #44 Nanaimo 6580 ISLAND HIGHWAY NORTH, UNIT A NANAIMO, B C V9V 1K8 MANAGER: DUANE STONE EMAIL: lordco44@lordco.com Counter (250) 390-9232 Fax (250) 390-7619 Toll Free (877) 858-2323 #70 Nanaimo II 140 TERMINAL AVENUE NANAIMO, B C V9R 5C5 MANAGER: SHELDON WEIBELZAHL EMAIL: lordco70@lordco.com Counter (250) 753-1711

Fax (250) 753-1751 Toll Free (866) 752-1711 #30 Nelson 701 BAKER STREET NELSON, B C V1L 4J5 MANAGER: TREVOR RIMMER EMAIL: lordco30@lordco.com Counter (250) 352-4699 Fax (250) 352-2425 Toll Free (800) 988-4699 #27 Newton 13537 - 72ND AVENUE SURREY, B C V3W 2N9 MANAGER: KEVIN WALLBANK EMAIL: lordco27@lordco.com Counter (604) 543-2811 Fax (604) 543-6542 February 5, 2009 #99 NFL Distributors 5325 STILL CREEK AVENUE BURNABY, B C V5C 5V1 MANAGER: ALEX CRUZ EMAIL: lordco12@lordco.com Fax (604) 291-9474 Toll Free (800) 663-6612 #96 NFL Hi Performance 2857 DOUGLAS ROAD BURNABY, B C V5C 6H2 MANAGER: MARK STEELE EMAIL: performance@lordco.com Counter (604) 571-0075 Fax (604) 291-6237 Toll Free (888) 594-1111 #51 NFL II 2235 DOUGLAS ROAD BURNABY, B C V5C 5A9 MANAGER: EMAIL: lordco51@lordco.com Fax (604) 294-2984 Toll Free (866) 294-6184 #80 North Kamloops SUITE #1 724 SYDNEY AVE KAMLOOPS, B C V2B 1M9 MANAGER: GEORGE GARDNER EMAIL: lordco80@lordco.com Counter (250) 376-8200 Fax (250) 376-8231 Toll Free (866) 871-4272 #24 North Vancouver 1500 FELL AVENUE NORTH VANCOUVER, B C V7P 3E7 MANAGER: MATT LODGE EMAIL: lordco24@lordco.com Counter (604) 984-0277 Fax (604) 984-9694 Toll Free (866) 984-0277 #61 Oliver 34274 - 97TH STREET OLIVER, B C V0H 1T0 MANAGER: JAMIE HUNTER

2009 SPECIAL LORDCO AUTO PARTS SUPPLEMENT

EMAIL: lordco61@lordco.com Counter (250) 498-0600 Fax (250) 498-0601

Counter (250) 295-3880 Fax (250) 295-3021 Toll Free (866) 866-6311

#77 Osoyoos 10 EAGLE COURT OSOYOOS, B C V0H 1V2 MANAGER: EARL BAKEWELL EMAIL: lordco77@lordco.com Counter (250) 495-0445 Fax (250) 495-0446 Toll Free (866) 866-6298

#79 Quesnel 2581 CEDAR AVENUE, UNIT B QUESNEL, B C V2J 3Y1 MANAGER: DALE APPLEBY EMAIL: lordco79@lordco.com Counter (250) 992-6880 Fax (250) 992-6825 Toll Free (877) 286-0313

#67 Parksville 505 EAST ISLAND HIGHWAY PARKSVILLE, B C V9P 2G9 MANAGER: DEBBIE WAGHORN EMAIL: lordco67@lordco.com Counter (250) 248-5718 Fax (250) 248-5777 Toll Free (866) 248-5718

#64 Revelstoke 555 VICTORIA DRIVE, UNIT 1 REVELSTOKE, B C V0E 2S0 MANAGER: JAMES BURGESS EMAIL: lordco64@lordco.com Counter (250) 814-0116 Fax (250) 814-0117 Toll Free (800) 814-0116

#84 Parksville Distribution Warehouse 1048 HERRING GULL PARKSVILLE, B C V9P 1R2 MANAGER: JIM MCARTHUR EMAIL: lordco84@lordco.com Counter (250) 951-2250 Fax (250) 248-1092 Toll Free (866) 572-8437

#21 Richmond 5355 NO. 3 ROAD RICHMOND, B C V6X 2V7 MANAGER: GREG COCHRANE EMAIL: lordco21@lordco.com Counter (604) 276-1866 Fax (604) 276-1867

#48 Penticton 550 DUNCAN AVENUE W. PENTICTON, B C V2A 7N1 MANAGER: NIKI ZACHARUK EMAIL: lordco48@lordco.com Counter (250) 490-8880 Fax (250) 490-4161 Toll Free (888) 758-4555

#50 Salmon Arm 51 LAKESHORE DRIVE SALMON ARM, B C V1E 4N3 MANAGER: JASON SCHUBERT EMAIL: lordco50@lordco.com Counter (250) 832-7030 Fax (250) 832-6982 Toll Free (877) 392-6222

#15 Pitt Meadows 19150 LOUGHEED HIGHWAY, UNIT 118 PITT MEADOWS, B C V3Y 2H6 MANAGER: RON MARCOUX EMAIL: lordco15@lordco.com Counter (604) 465-7200 Fax (604) 465-0681

#47 Sidney 2353 BEVAN AVENUE, UNIT 7 SIDNEY, B C V8L 4M9 MANAGER: LUIZ SOUSA EMAIL: lordco47@lordco.com Counter (250) 655-9311 Fax (250) 655-6693 Toll Free (866) 655-9311

#91 Port Alberni # 502 3555 JOHNSTON RD PORT ALBERNI, BC V9Y8K2 MANAGER: JOHN VAN ZOEREN EMAIL: lordco91@lordco.com Counter (250) 723-4200 Fax (250) 723-4203 Toll Free (877) 723-4288

#26 Squamish 38239 CLEVELAND AVENUE BOX 1899 SQUAMISH, B C V8B 0B3 MANAGER: SHAUN HICKS EMAIL: lordco26@lordco.com Counter (604) 892-5988 Fax (604) 892-9039

#36 Port Kells 19875 - 96TH AVENUE, UNIT 3 LANGLEY, B C V1M 3C7 MANAGER: DANIEL MOWLL EMAIL: lordco36@lordco.com Counter (604) 513-2288 Fax (604) 513-2210 #41 Prince George 3463 - 22ND AVENUE PRINCE GEORGE, B C V2N 1B4 MANAGER: DWAYNE LENDERS EMAIL: lordco41@lordco.com Counter (250) 612-0223 Fax (250) 612-3718 Toll Free (888) 606-8811 #78 Princeton 161 BRIDGE STREET, UNIT 157 PRINCETON, B C V0X 1W0 MANAGER: ARTE PARFITT EMAIL: lordco78@lordco.com

#56 Steveston 3740 CHATHAM STREET, UNITS 1 & 2 RICHMOND, B C V7E 2Z3 MANAGER: PAUL DINNELL EMAIL: lordco56@lordco.com Counter (604) 272-7870 Fax (604) 272-8749 #58 Summerland 9527 MAIN STREET SUMMERLAND, B C V0H 1Z0 MANAGER: GABRIEL RAINN EMAIL: lordco58@lordco.com Counter (250) 404-0139 Fax (250) 404-0137 #17 Trail 845 VICTORIA STREET TRAIL, B C V1R 3E3 MANAGER: SHELDON SMITH EMAIL: lordco17@lordco.com Counter (250) 368-9116 Fax (250) 364-0311 Toll Free (800) 661-6244

#28 Tsawwassen 1302 - 56TH ST TSAWWASSEN, B C V4L 2A6 MANAGER: THOR LYNUM EMAIL: lordco28@lordco.com Counter (604) 943-1599 Fax (604) 943-1710 #33 Vancouver - East 2nd 338 EAST 2ND AVE. VANCOUVER, B C V5T 1C1 MANAGER: PAUL CLARK EMAIL: lordco33@lordco.com Counter (604) 879-9391 Fax (604) 879-9341 #66 Vancouver - S.W. Marine Drive 210 MARINE DRIVE S.W. VANCOUVER, B C V5X 2R5 MANAGER: ROD COATES EMAIL: lordco66@lordco.com Counter (604) 324-8000 Fax (604) 324-8005 #40 Vernon 2801 - 35TH AVENUE VERNON, B C V1T 2S7 MANAGER: ROD ERICKSON EMAIL: lordco40@lordco.com Counter (250) 503-2238 Fax (250) 503-0658 Toll Free (888) 924-6644 #37 Victoria 483 BURNSIDE ROAD E. VICTORIA, B C V8T 2X4 MANAGER: MILES BROWN EMAIL: lordco37@lordco.com Counter (250) 380-2088 Fax (250) 380-2265 Toll Free (888) 761-0111 #39 Westbank 2484 MAIN STREET, UNIT 1 WESTBANK, B C V4T 2G2 MANAGER: JOHN TURNER EMAIL: lordco39@lordco.com Counter (250) 707-0106 Fax (250) 707-0130 #13 Whalley 10352 - 134A STREET SURREY, B C V3T 4B8 MANAGER: PAUL LUND EMAIL: lordco13@lordco.com Counter (604) 581-1177 Fax (604) 930-8480 #43 Whistler 1200 ALPHA LAKE ROAD, UNIT 5 WHISTLER, B C V0N 1B1 MANAGER: NOAH MADSEN EMAIL: lordco43@lordco.com Counter (604) 932-0900 Fax (604) 905-0303 #14 White Rock 2546D KING GEORGE HWY SURREY, B C V4P 1H5 MANAGER: CHAD PERKIN EMAIL: lordco14@lordco.com Counter (604) 531-8877 Fax (604) 531-3184 #42 Winfield 10051 HIGHWAY 97, UNIT 2 WINFIELD, B C V4V 1P6 MANAGER: JOSEPH CUNDY EMAIL: lordco42@lordco.com Counter (250) 766-4457 Fax (250) 766-4590 Toll Free (866) 418-5612 February 5, 2009

Congratulations Lordco from your friends at Radiator Specialty .

Since 1931 GUNK brand offers Canadians the broadest selection of more than 200 automotive performance chemicals and lubricants. Visit www.gunk.ca See Cleaners, Degreasers, Lubricants, Penetrants, Fuel System Products, Oil Additives, Cooling System, Functional Fluids, Appearance Products, Sealants, Winter Products, and more.

We are proud to be Lordco's first choice for performance chemicals Radiator Specialty Company of Canada 1711 Aimco Blvd Mississauga Ontario Canada L4W 1H7 Tel: 905-625-9117 or 800-268-2330 Fax: 905-625-5917 or 800-435-6696 www.gunk.ca

Congratulations TO LORDCO PARTS

on 35 Years of Service to the Aftermarket

fenco

QUALITY ENGINEERED