Service Station & Garage Management .com
SSGM Read by Automomotive Repair Shop Owners and Technicians Since 1955
APRIL 2010
New Motor Oil Specifications • Shop Equipment • A/C Maintenance
A d v e r t o r i a l
WORLDPAC Offers Smart Solutions for a Slippery Situation Over the years WORLDPAC has tackled some of the more difficult challenges facing the independent service center and they are at it again. WORLDPAC is focusing their expertise on the ever-changing and increasingly complex world of vehicle specific lubricants. From the company that pioneered online cataloging for the automotive market, developed the most brand specific selection of OE import and domestic parts, provides world-class technical and business management training classes as well as a host of solutions and services designed to ensure the success of the independent service center, WORLDPAC now stocks lubricants (primarily synthetics) that directly address the recent shift toward application specific fluids and required carline approvals. As the vehicle manufacturers have evolved their systems technology to meet new governmental regulations, be it emissions, CAFÉ standards or extended service intervals, automotive service centers have been screaming for help regarding the availability of correct information and products to service vehicle lubrication. Using the wrong fluid in your vehicle can cause severe mechanical damage, create engine sludge, transmission slipping and/or shift lock and shutter, incompatibility corrosion, catalyst poisoning, seal leakage and poor fuel economy. Using the wrong engine oil viscosity can even throw off valve timing on certain vehicles. These challenges have changed the simplest service into the most complex and misunderstood element of automotive engineering. Most car manufacturers have gone beyond industry adopted quality approvals and now also require their own certification to ensure the fluids work correctly with the different mechanical systems on each of their models.
Western Canada (800) 644-9129 Eastern Canada (800) 463-8749
www.worldpac.ca
Regardless of the system, it seems vehicles now require some level of carline or even model specific fluid be used. This includes, but is not limited to: coolant, engine oil, transmission fluid, power steering fluid, a/c compressor oil, brake fluid, and so on. The aftermarket is quickly becoming familiar with low viscosity transmission fluids like Toyota WS or Nissan Matic-S. We double check each time we change fluids in the BMW SMG, Porsche PDK and the host of new technology German built Dual Clutch vehicles. What about CVT compatibility or vehicle specific antifreeze? And how about the shift to 0w (zero weight) motor oils to increase fuel economy? Do you have the high quality 0w20 for the Toyotas and Hondas that actually protect the engine? Is your 5w30 VW 504/507 approved or BMW LL01 approved? The answer is . . . WORLDPAC does.
WORLDPAC now carries a wide offering of synthetic lubricant products from multiple OE affiliated manufacturers. The products address vehicle specific approvals needed to ensure the integrity of the vehicle and maintain factory warranties. This requires WORLDPAC to carry multiple brands, each having a place in the overall offering, to meet the requirements of the European, Asian and Domestic vehicles in operation. WORLDPAC proudly offers the finest lubricants from LUBRO MOLY, PENTOSIN, ENEOS, and RED LINE as well as MOTUL, the latest addition to the WORLDPAC product lineup. Visit www.worldpac.com/literature for lubricants product information. Headquartered in Newark, CA. USA, WORLDPAC imports and distributes brand recognized OE quality automotive parts directly to the independent service center. WORLDPAC also offers extensive customer services such as their highly praised technical & business training and targeted customer marketing solutions.
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WESTERN CANADA (800) 644-9129 EASTERN CANADA (800) 463-8749 USA (800) 888-9982 ext.5470
April 2010
Vol. 40 No. 3
what’s inside
EDITOR Tom Venetis
(416) 510-6790 tom@ssgm.com
TECHNICAL EDITOR Jim Anderton jim@ssgm.com PUBLISHER Marc Gadbois
(416) 510-6776 marc@ssgm.com
SALES MANAGER Jay Armstrong (416) 510-6745 ACCOUNT MANAGER Jim Petsis (416) 510-6842 CIRCULATION MANAGER Selina Rahaman (416) 442-5600 ext 3528 srahaman@bizinfogroup.ca SUBSCRIPTION ENQUIRIES Roshni Thava (416) 442-5600 ext 3555 ART DIRECTOR Ron Taylor PRODUCTION MANAGER Steve Hofmann (416) 510-6757
See Page 14
PRINT PRODUCTION MANAGER Phyllis Wright
See Page 30
VICE PRESIDENT CANADIAN PUBLISHING Alex Papanou
Cover Story: Pouring the New Oil Specifications
PRESIDENT BUSINESS INFORMATION GROUP Bruce Creighton
ILSAC GF-5, Dexos will further enhance the appeal of full-synthetic motor oils . . . . . . . . . 14 AWARD-WINNING MAGAZINE
Shop Equipment Report Compressors get more energy efficient, tire changers smaller and smarter . . . . . . . . . . . . 20
A/C Supplement SSGM takes its annual look at what is happening in the A/C market for independents . . . 24
CAT Jim Anderton finds profit in performance exhaust replacement work . . . . . . . . . . . . . . . . . 30
Departments Editorial. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6 News. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8 Baywatch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34 CARS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35 Jim’s.Rant. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36 Advertiser’s.Index. . . . . . . . . . . . . . . . . . . . . . . . . . .44 Internet.Directory. . . . . . . . . . . . . . . . . . . . . . . . . . .44 Garage.of.the.Year.Nomination.Form . . . . . . . . . . .46
We acknowledge the financial support of the Government of Canada, through the Canada Magazine Fund, toward our editorial costs. We acknowledge the financial support of the Government of Canada through the Publications Assistance Program towards our mailing costs. PAP Registration No. 11028
Service Station and Garage Management is published by BIG Magazines LP, a div. of Glacier BIG Holdings Company Ltd., a leading Canadian information company with interests in daily and community newspapers and business-to-business information services. Subscription rates: Canada $51.95 + GST + applicable taxes per year; $82.95 + GST + applicable taxes for 2 years; single copy price $7.00 + $0.42 GST + applicable taxes. USA $91.95US per year; single copy price $10.00US. All other foreign in US $93.95 per year. All rights reserved. Printed in Canada. US office of publication: 2424 Niagara Falls Blvd, Niagara Falls, NY 14304-5709. Periodicals Postage Paid at Niagara Falls, NY. USPS #009-192. US postmaster: Send address changes to Service Station and Garage Management, PO Box 1118, Niagara Falls, NY 14304. Return undeliverable Canadian addresses to: Circulation Dept., Service Station and Garage Management, 12 Concorde Place, Suite 800, Toronto, ON Canada M3C 4J2. Postmaster: please forward forms 29B and 67B to 12 Concorde Place, Suite 800, Toronto, ON Canada M3C 4J2. Printed in Canada. All rights reserved. The contents of this publication may not be reproduced either in part or in full without the consent of the copyright owner. From time to time we make our subscription list available to select companies and organizations whose product or service may interest you. If you do not wish your contact information to be made available, please contact us. Member of the Audit Bureau of Circulations Publications Mail Agreement #40069240 ISSN 0008-2872
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|| Tom’s EdiTorial
How much do we forego when working on a vehicle?
O
By Tom Venetis, Editor
There is an old saying in filmmaking: never film kids or animals. Both bring unexpected problems. Maybe we should add vehicle repairs when during the middle of one you find that you need some parts that are not on-hand right at that moment.
6 SSGM April 2010
ne of the consequences of shooting the technology videos with Jim Anderton (I’m the fellow behind the camera shooting the videos), are the unexpected issues that can arise. Jim and I were shooting a piece that should have been pretty straightforward, taking no more than a couple of hours at most, factoring in the time needed to do the set-up and other preparations needed for an on-site video shoot. There is an old saying in filmmaking: never film kids or animals. Both bring unexpected problems. Maybe we should add vehicle repairs when during the middle of one you find that you need some parts that are not on-hand right at that moment. Not a problem. Jim and I would simply phone a local parts supplier and get what we needed — if it were only that simple. We soon discovered the parts were not available at one place and another was going to charge us an exorbitant amount for them. Because we were working under a time constraint we found ourselves driving to several different parts suppliers: one place only had one in stock, another had the other two. But all the parts were not exactly what were needed, but very close, and with some slight re-jigging we got them to fit. We managed to finish the job, but it took us much longer than what it should have, which made me ask: would I as a shop owner have charged the customer for the time needed to find the parts? I’ve always argued in SSGM that as an industry we need to charge for the work done, from the labour needed to fix or maintain a vehicle to the diagnostic work. But what about such an unforeseen problem that Jim and I encountered, and the extra couple of hours it took us to drive about to get the parts? Certainly, we could have gone for the much higher-priced parts and got them sooner, but we were trying, like most people today, to keep costs down and in line with how today’s car owners are watching their dollars even while maintaining their vehicles. In the end, I might have decided that we would forego charging the extra hours in order to keep the customer happy. That soon had me asking how much does the industry leave behind in uncharged labour and diagnostic work and what are the reasons for it. I know, I’ve argued that independents should not do so, but reality sometimes makes it difficult to do so. Yes, charging for the extra two hours of labour would be correct, but I would hate to be the one standing in front of the customer doing so. The other obvious lesson is to make sure you have everything you need before starting the job, which would have avoided all of the problems from the beginning; but we only discovered we needed these parts in the middle of the repair and that was because of an issue that cropped up while doing the work; something I suspect often happens to many technicians. Still, I would like to hear from our readers about some of the reasons why they had to undercharge for work and some solutions.
What do you think? Have your say and speak your mind! letterstotheeditor@ssgm.com www.ssgm.com
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Don’t steer them wrong.
A recent survey found 25% of consumers purchase shocks and struts on the recommendation of their technician. That same survey also found that many consumers are waiting until they reach 193,000 km to do so. Experts like you know that replacing your shocks much sooner, at 80,000 km,* can signicantly increase the safety and handling of their vehicles. When it comes to your customers’ safety and satisfaction, no one comes close to Monroe.® Recommend the best. Recommend Monroe.® They’re listening.
* Actual kilometres may vary depending upon driver ability, vehicle type, and the type of driving and road conditions.
monroe.com ©2010 Tenneco
|| News Briefs Spectra Premium offers new application catalog
Spectra Premium Industries Inc. announced the shipping of a new Fuel Delivery Products & Oil Pans catalog which includes fuel modules, hanger assemblies, sending units, fuel tanks, fuel tank assemblies, filler necks and oil pans. The catalog is #1CW1001 which supersedes #1CW0801.
BMW & Mini products available at WORLDPAC
WORLDPAC now stocks over 8,354 BMW and Mini replacement parts covering more than 380,000 cataloged applications. The WORLDPAC Training Institute (WTI) is now authorized to teach BMW factory technical training in the aftermarket. WTI curriculum is taught by industry leading instructors and currently features eight specific BMW courses covering 20+ models.
Right to Repair MP turns sights on recall reform
Federal NDP MP Brian Masse, who came to notoriety in the automotive aftermarket for his support of the Right to Repair Bill, is calling on the Canadian government to reform the Motor Vehicle Safety Act and provide more resources to Transport Canada. The call comes in response to the Toyota recall currently underway. “Canadians deserve the same robust oversight, regulation and enforcement as consumers in the United States do,” said Masse. “Inaction by the Conservative government has left Canadian consumers with nothing compared to their American neighbours.” Masse, the NDP Automotive Critic, became well known in automotive circles most recently due to his sponsorship of Bill C-137, the Right to Repair Bill, designed to provide the independent repair sector with equivalent access to repair information and tools as that enjoyed by the car dealer networks. The bill was abandoned last fall with expanded commitments from industry players, including automakers, to forge a voluntary agreement. Now, New Democrats are calling for Transport Canada to have the power to order recalls, establish an ‘early warning 8 SSGM April 2010
system,’ and convert voluntary compliance to mandatory compliance. Additionally, the Transport Canada Defects Investigation unit needs to obtain the tools and additional staff resources it needs to deal with the complexity of modern vehicles. As of now they have only a staff of 10. “Even Toyota stated at the committee hearings that Transport Canada needs more staff. The government has to stop leaving safety to foreign companies and make these changes to the legislation,” said Masse. The National Highway Safety Administration is conducting a thorough examination of the electronic components and software of Toyota vehicles. Transport Canada has declined to investigate these Toyota components. But south of the border, investigations have led to major changes that are protecting U.S. consumers and Canadians as well.
TIA seats Fountain Tire’s Hesje on environmental council
The Tire Industry Association (TIA) announced the addition of Brian Hesje, chairman of the board of Fountain Tire to a seat on the new Environmental Advisory Council (EAC). Hesje will replace Jim Pangle, also of Fountain Tire, on the committee. Hesje is a past CEO of Fountain Tire and also currently serves on the Board of Directors of the Alberta Recycling Management Authority. Fountain Tire is one of Canada’s largest tire retail chains, with 140 stores from Ontario to British Columbia. The EAC has been established with the goals of providing strategic information, advisory services, educational programs, and governmental assistance that promote environmental awareness throughout the tire industry. “Brian’s impressive history in the tire industry - and, specifically, the retail tire sector - has given him a unique insight into the issues facing tire recycling. He is a leader in Canadian tire recycling, and TIA is indeed fortunate to be able to add him to our impressive roster of Environmental Advisory Committee members,” said TIA president Wayne Croswell.
Transit Warehouse opens Calgary warehouse
Transit Warehouse Auto Parts Distribution announced it has opened a new warehouse in Calgary, Alta. Located at 4027B 7th Street Southeast, the new warehouse in Western Canada adds to Transit’s network which already includes a distribution centre in Levis on the south shore of Quebec City as well as depots in Newfoundland, Montreal, Que., and Toronto, Ont. The combination of these facilities enables the company to ensure delivery throughout Canada within two days. Stephan Guay, CEO of Transit, says the opening of the new warehouse is “a confirmation of the company’s commitment to its customers. “Transit will celebrate its 40th anniversary next year. Much has been done since the beginning, starting from a single man’s project, and then progressively becoming a company with nearly a hundred employees. Everything sprouted in a little neighbourhood called Pintendre and is now blossoming across Canada. It is a great sign of growth and achievement.” The new warehouse provides some logistic opportunities, he says. In the mid-term, the transportation of goods between Levis and Calgary will be done by railways, which are more environmentally friendly than road transport. “When we talk about tons of parts over distances of several thousands of miles, we can hardly ignore the impact it can have on the environment,” he says.
Motor Oil Mythbusters winners
Winners in the Motor Oil Mythbusters Contest, presented by Valvoline, have been chosen. The January winner is Tony DeRosa of Sources Auto Parts in Pierrefonds, Que. Feburary’s winner is Tom Hamelin of Benson Auto Parts in Arnprior, Ont. Both correctly answered quiz questions on synthetic and highmileage motor oils. Both will receive a prize pack from Valvoline Canada. See this month’s quiz for your chance to win. www.ssgm.com
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|| News Briefs Chrysler to develop electric vehicle for U.S. market
The Automotive Business Review is reporting Chrysler has announced plans to engineer and produce a pure electric vehicle based on the Fiat 500 platform for the U.S. market. Starting in 2012, Chrysler will build the Fiat 500EV for the U.S. market with all powertrain engineering and vehicle development taking place in Chrysler’s headquarters in Auburn Hills, Michigan. The new vehicle will showcase a 5.7-liter HEMI V-8 with a two-mode hybrid transmission and a 12KwHr lithium ion battery. Chrysler has partnered with Electrovaya to supply the lithium Ion batteries. Scott Kunselman, senior vice-president of engineering at Chrysler group, said the alliance with Fiat presented new opportunities to merge Chrysler Group engineering knowledge with new platforms and “the Fiat 500EV is an outstanding example of our efforts. The Fiat 500 is a small, lightweight platform perfect for integrating electric-vehicle technology.”
Federal-Mogul named GM Supplier of the Year
Federal-Mogul Corporation received the 2009 Supplier of the Year Award from General Motors, in recognition of its performance in engine piston products. Federal-Mogul supplies aluminum pistons, rings and connecting rods to General Motors for both passenger cars and light trucks. This is the third consecutive year Federal-Mogul has received the GM award. Federal-Mogul president and chief executive officer José Maria Alapont accepted the award from Bob Socia, GM group vice-president, Global Purchasing and Supply Chain, during a presentation at the GM Design Dome in Warren, Mich. “We’re very honoured to receive this award, as it demonstrates our continued focus on meeting and exceeding high performance standards for General Motors,” Alapont said. “We remain committed to providing world-class, innovative products and services for 10 SSGM April 2010
GM and value our strategic development and supply partnership with the company.” The award recognizes the significant contributions of GM’s suppliers in 2009 as part of the company’s global product and performance achievements. The Supplier of the Year program started in 1992, and each year a global team of purchasing, engineering, quality, manufacturing and logistics executives determines the winners. “We look forward to continue developing a long-term relationship based on strategic businesses that benefit both companies,” said Socia.
SEMA accepting exhibitor applications for 2010
Applications to exhibit at the 2010 SEMA Show, November 2-5, in Las Vegas, Nevada, are available at www.SEMAShow.com. The SEMA Show is the premier automotive trade event in the world, featuring more than two million square-feet of exhibits and attractions. “We’re optimistic about the 2010 SEMA Show and believe the industry will deliver one of the most successful events yet,” said Peter MacGillivray, SEMA vice-president of events and communications. Since the first SEMA Show in 1967, the automotive specialty equipment market has gathered to make the annual show the leading auto accessories trade event in the world. Last year, the show saw more than 50,000 buyers throughout the four days. “Buyers come to the SEMA Show to do business,” said MacGillivray, noting that 91 per cent come to seek new products and 72 per cent are hoping to meet new vendors. Exhibitor applications received with deposits by May 7, 2010, will be included in the priority space selection process. The three-week process which takes place from June 2 through June 23 gives exhibitors an opportunity to select the actual location of their SEMA Show booth, as well as learn more about ways they can increase exposure and/or save money. “The space selection process is significant because it’s the first real step
leading up to exhibiting at the SEMA Show,” said MacGillivray. “More importantly, however, is that it allows us an opportunity to start working with exhibitors to help maximize the return on their investment.” MacGillivray notes that the process is especially beneficial to first-time exhibitors. “For those who have never participated in the SEMA Show before, it can be a challenge to navigate all the programs and services available,” he said. “From setting up a booth and securing badges, to promoting one’s product and connecting with the right buyers, there are programs and ways to make it easier and less costly.” To learn more about the event and how to exhibit, visit: www.SEMAShow.com, or contact SEMA Show Management at 702/450-7662, ext. 120.
Gabriel Spring Performance Payback Promotion begins
Ride Control, LLC announced its “Performance Payback Promotion” offering consumers a 20 per cent rebate on the total purchase price of four qualifying Gabriel branded ride control products. Consumers are eligible for the rebate when they purchase any four Ultra, ProGuard, ReadyMount, MaxControl or StrutMount products between April 1 and May 31, 2010. “With the spring and summer driving season fast approaching, many motorists are looking for added value in their maintenance options,” said Michael Lipski, director of sales and marketing, Ride Control, LLC. “The Performance Payback Promotion gives the consumer an opportunity to improve their vehicle’s safety and performance with a cost-effective premium ride control product.” Every day, thousands of motorists ride on shocks and struts that have too much wear and tear to do their job effectively. In emergency manoeuvres, these worn shocks can affect braking, handling and stability; compromising the safety of the vehicle and its passengers. Shocks and struts also have a direct relationship on the longevity of tires, steering and suspension components. www.ssgm.com
|| News Briefs For more information on the Performance Payback Promotion mail-in consumer rebate program or for rebate forms, please visit www.gabriel.com or call 1-800-251-5932.
TIA supplier guide has new member benefit
The Tire Industry Association (TIA) announced the addition of its newest member benefit — the TIA Supplier Guide. Located directly on the TIA home page (www.tireindustry.org), it is a powerful online means for TIA members who supply products and services to the tire industry to reach tens of thousands of potential tire industry customers. TIA members can find out more about the Supplier Guide by going to the “Programs & Benefits” tab under “Become a Member” at www.tireindustry.org or by calling 800-8166710. The TIA Supplier Guide enables tire industry professionals to conveniently perform targeted searches for tire industry-related products and services using either a userdefined keyword search or an alphabetized directory search by product categories. Both methods produce the most tire industry-relevant results on the web. TIA members who are suppliers to the tire industry receive a complimentary basic listing; however, with rates as low as US$395/year, they can purchase an enhanced listing which ensures their company stays in front of the tire industry when people are looking to purchase products and services.
Brake catalogue includes 5,000 new applications
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12 SSGM April 2010
Continental Commercial Vehicles & Aftermarket launched its 2010 ATE PremiumOne Brake Products Catalogue with more than 5,000 new applications. The additions include 75 PremiumOne Disc Brake Pad and 48 PremiumOne Disc Brake Rotor part numbers. The new additions offer replacement potential for an estimated 75 million vehicles. The new ATE catalogue features exceptional application coverage for domestic, Asian, and European cars, vans, SUVs, crossovers and light trucks from 1980 through 2010. It includes complete listings with descriptions, specifications and ordering information for ATE PremiumOne Disc Brake Pads and Rotors, ATE Original Brake Fluids, ATE EST Electronic Service Tools, ATE AST 2nd Generation Sensor Testers, ATE Test Card for Magnetic Sensor Gears and ATE Brake Fluid Tester (BFT 320), as well as a full line of ATE Brake Products for European vehicles. ATE PremiumOne Disc Brake Pads feature applicationmatched, OE-engineered friction formulations, which help restore original equipment pad performance, reduce wheel dusting and extend pad life. The functional pad underlayer design along with premium features such as shims, chamfers and slots contribute to a reduction in noise, vibration and harshness (NVH) in the vehicle, while at the same time, improving braking performance. For more information, visit www.ate-na.com or contact: salessupport-us@ate-na.com. www.ssgm.com
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|| Oil Feature
Pouring in the new standards New ILSAC GF-5, Dexos engine oil standards push synthetic motor oils further in lowering emissions, raising fuel economy for vehicle owners By Tom Venetis, Editor
L
ater this year, independents will see something a bit different on their motor oil shelves. On October 1st, the GF-5 oil standard developed by the International Lubricant Standardization and Approval Committee (ILSAC) will be rolled out for all new motor oils and lubricants for gasoline and diesel engines. This new standard will be for the OEM factory-fill and all aftermarket service. At the same time of the new ILSAC standard, General Motor Corp. (GM) will likely release its Dexos engine oil standard which is made to be used in 2011 model-year vehicles made by the company, and like GF-5 will be for both OEM factory-fill and aftermarket service. So what does all this mean for independents that rely on oil change services for a steady flow of dollars? In one case, it is nothing to worry about; in another, you may possibly have to stock two oils for service intervals.
ILSAC GF-5 and the evolution of motor oils
ILSAC GF-5 is an evolution from the earlier ILSAC GF-4 specification for North American motor oil, much as GF-4 was a natural evolution from the earlier GF-3 standard. When GF-4 was released for the 2005 vehicle model year, motor oils had to meet very strict criteria, demonstrating superiority in several key areas of performance: a higher resistance to oxidation to protect against high engine temperatures; increased detergency to prevent 14 SSGM April 2010
www.ssgm.com
Now, We Do It All!
ValvolineŽ now offers a full line of Valvoline Professional Series automotive service chemicals. With Valvoline Professional Series, you get a comprehensive line of professional-grade products, services and solutions all backed by industry leading marketing programs. Valvoline Professional Series delivers maximum value to consumers and helps grow your bottom line. Š, 2010, Ashland Canada Corp.
|| Oil Feature
deposits from forming in the engine; improved protection against internal friction and greater fuel economy; and reducing the components in motor oils that are known to harm catalytic converters and thereby meet new emissions requirements. The ILSAC GF-5 standard is made to improve upon and exceed the criteria set out for the earlier GF-4. It means motor oil makers will have to reformulate their products to meet the new specifications. “By 2011, passenger vehicles made in the United States will have to meet new regulations for improved fuel economy and reduced emissions,” says Raihan Khan, field marketing advisor PVL with Imperial Oil, Lubricants and Specialties. “To help meet the new regulations, the new GF-5 standard will provide improvements in fuel economy and fuel economy retention; protection of the emission control systems; engine sludge protection and piston cleanliness and turbocharger protection.” To achieve these key goals, GF-5 balances many different things which have a very positive impact for vehicle owners who regularly use synthetic motor oils. One is certainly the 16 SSGM April 2010
enhanced emissions systems protections, better balancing the ability of high phosphorous retention oils to protect against engine wear while not clogging up and damaging the catalytic converter. The additive mix used in the motor oils will be improved with new combinations of ashless antioxidants, detergents, dispersants and friction modifiers to meet the needs of better sludge protection (Seq. VG) and piston cleanliness (Seq. IIIG). Jeff Hsu, global technology manager with Shell Products and Technology says another area where the new GF-5 specification will be unique is its compatibility with ethanol-based gasoline. “With the addition of bio fuels especially E85, GF-5 had designed into the specification Emulsion retention ASTM D7563 to make sure the oil can tolerate E85 fuels with no water separation,” he says. But the key thing to remember is this GF-5 specification and all motor oils based on it can be used in all vehicles. Those drivers who for years have been using synthetic oils based on the GF-4 standard can use the newly formulated motor oils without any worries about problems with their engines. In
fact, motor oil makers say the wear, emissions and fuel economy improvements in the GF-5 specifications are actually going to make it easier for independents to continue to promote the sale of high-quality synthetic motor oils, a market that has for some years been growing because of the benefits synthetic motor oils have over conventional motor oils for consumer vehicles. “Our market research indicates that synthetic oil use in Canada has been increasing steadily over the years,” says Imperial Oil’s Khan. He cited, as one statistic, the growth in his company’s Mobile 1 products, growing in sales by 17 per cent last year. “Synthetic oils perform better in extreme cold,” he continues. “In very hot conditions and under extreme use (such as stop-and-go traffic, going uphill, towing trailers, etc.), synthetic oils hold their lubrication properties better than conventional oil and resist oil breakdown.” Chris Hayek, global brand manager with Shell Lubricants, makers of Quaker State and Pennzoil, adds the growth in synthetic motor oil has also been helped by growing recommendations on the OEM vehicle side www.ssgm.com
Join the Best In Class Avg.*
Changes vs 2008
5 or More Bayed Outlets
$320,165
+8.8%
4 Bayed Outlets
$261,450
-0.5%
2 or 3 Bayed Outlets
$259,974
+8.1%
$508
+3.9%
Category Annual Sales per Bay**
Annual Repair Order Value Labour Hours Sold per Repair Order Annual Sales Growth**
2.4 +12.2%
*Best In Class includes top third of category
N/A **Like accounts only
We are proud to recognize the following franchisees for their Best In Class achievements in 2009 Ward Mathiesen Aaron Lopes Al Sweet Alain Cloutier (37887) Brian Beckford Dave Penner Brian Winch Harlow Allen (37890) Chad Kennedy Bruce Whitten Colin Sartoris John Bergen Craig Mclean Dan Nadeau Danny Parigoris Ray Jones
Dave Christison Derek Williams Mike Hayek Don Andruik Eric Lessard Fadi Roukos Abdul Khan (69919) Gary Bryant Dino Spirito Grant Wert Greg Dosen Guy Meranger Harlow Allen (38790) Gary Murphy Howard Chew
Ian Swaisland Jack Kejjo Mike Kearney Naris Chinapa (33761) Jean Bouchard Peter Cantafio John Kennedy Kevin Scarrott Brian Casey Larry Hatt Michael Urban Murry Ball Naris Chinapa (35075) Paul Kalra Phil Miller
Randy Lehr Alain Cloutier (67472) Ric Langford Steve Angelinas Rocky Lone Sam Ingraldi Abdul Khan (69852) Sam Scala Sarmad Dawood Kevin Aughey Shane Simpson Susan Fisher Paul Brin Ted Mackay Kevin Tennis Tim Harper
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|| Oil Feature for synthetic motor oils during regular maintenance, support from Japanese and European car makers, but also from a more educated public who have taken to the benefits of synthetic oils. “Consumers are more savvy today than ever before and they are now consciously looking to higher-tier benefits,” Hayek says. “They are using social networks, blogging and other media to educate themselves (on motor oils). Consumers buying cars now see them as nine- and ten-year investments, and they are looking to protect that investment and they know that synthetics have better protection and additives for better performance.” The only visible change consumers and independents will see in this move to GF-5 is some new information on the bottles. Valvoline’s Thom Smith, technical director for branded lubricants, says the traditional “Energy Conserving” classification on the API label, for example will be replaced with a “Resource Conserving” classification, and this will be also be reflected in the labelling on the back of the bottle as well.
Pennzoil Platinum is a full-synthetic motor oil that is formulated to exceed industry and OEM standards GM4718M, Acura HTO-06 and MB 229.51.
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World’s Leading Synthetic Motor Oil Brand 18 SSGM April 2010
One area that is causing some concern amongst some in the industry is the introduction of Dexos from General Motors, which General Motors announced will likely be introduced later this year, possibly in June. According to the specifications released by General Motors for approval, Dexos — which will supersede the GM6094M specification — will be a full-synthetic motor oil that will likely have characteristics of European formulations for motor oil and have a low volatility (13 per cent NOACK) Group III base stocks. Dexos will also feature improved low-temperature pumpability, reduced volatility limits, improved limits on weighted piston deposit tests and better sludge performance. The question for many independents right now is whether they may have to carry two different synthetic motor oils for their clients. David McDuffe, product and pricing manager with Wakefield Canada Inc., says that is a question many peo-
Valvoline’s current MaxLife Synthetic Motor Oil is formulated for high-mileage engines and is GF-4 rated with added anti-wear additives to reduce friction and prevent wear.
ple are asking as independents do not want to carry double stock of motor oils for different vehicles. “The big question is, ‘will the additive suppliers be able to come up with cross-functional additives that will be good for GF-5 and Dexos?’,” McDuffe adds. “That is still under review, from what I understand.” SSGM
REFERENCES Castrol- Wakefield Canada Inc. www.castrol.com Imperial Oil www.imperialoil.com Shell Lubricants www.shell.com Valvoline www.valvoline.com www.ssgm.com
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|| Shop EquipmEnt
Shop Equipment
Compressors get smaller, energy efficient while aligners get faster By Tom Venetis, Editor and mobile
A
ir compressors are one of the most common and most costintensive tools on an independent’s shop floor. They are sometimes big, bulky, noisy and over the long-run, depending on their age, energy hogs. Shops can see a good deal of the electrical bill taken up by the compressor. Over the last several years, there has been something of a revolution in air compressor design and energy efficiency that has real benefits for independents looking for improved shop efficiencies and cost savings.
Goodbye pistons
For many years, the most common kind of compressor technology seen in many independents was piston-driven. The design has a long pedigree as pistondriven compressors were the first to be
developed in the late 1800s and were the basis for every kind of compressor technology used well into the 1950s. Starting in the 1960s, rotary screw compressors began to make an appearance and the technology, first showing up in industrial compressor technology, began to make its way down to compressors for independent service shops. Rotary screw compressors offer several advantages over piston-based compressors, one being the lower cost of ownership in terms of overall energy usage. And that is because of the difference in how both operate. Piston-based compressors work in either an ‘On-orOff ’ manner: the compressor turns on, produces the necessary air and pressure, stores it in the tank and then turns off until the pressure and air in the tank drops to a pre-set level when the com-
DV Systems’ B10 Huron Single Phase rotary compressor can operate at 55 amps, making it ideal for smaller shops with limited power capacities. 20 SSGM April 2010
pressor kicks in once more. “Rotary screw compressors are designed so that they don’t need to start and then stop,” says Peter Gelinas, distribution sales manager with Ingersoll Rand. Here is where the energy savings comes in. Both compressor designs will draw a lot of energy when initially starting up and operating. So it would seem that piston might be more energy efficient as it operates only a limited amount of time, storing the necessary air then shutting off, while a rotary operates more continuously. “When you relate a rotary screw compressor to a piston compressor, a 10 hp compressor for example, out of the gate the power consumption for both is the same,” says Robert Barker, vice-president of sales with Chicago Pneumatic in Canada. “However, over the life of the (piston-based) compressor, the efficiency of the piston machine tends to drop off. When you do the math, the horsepower per CFM, it becomes less efficient and more expensive to produce the air needed.” Because the real cost of compressors comes from having to produce the air and pressure needed, compressor makers have been working on fine-tuning rotary compressor technologies to be as energy efficient as possible, especially at that energy-hogging start-up phase. Recently, DV Systems, known formally as Devair, launched the B10 Huron Single Phase rotary compressor that can operate at 55 amps, making it ideal for smaller shops with limited power capacities. The compressor is variable speed and will measure the pressure to maintain optimum levels, thereby reducing the amount of energy needed to operate, says Bogdan Makiel, CEO of DV Systems. “The Huron will track the pressure www.ssgm.com
Shop EquipmEnt || by measuring it 100 times per second and you can pre-set (the compressor) to maintain a certain pressure which can also be controlled in one psi increments,” says Makiel. “What the variable-speed drive system will do is gently bring the unit up to speed and maintain the pressure by accelerating or decelerating to maintain the volume of air needed. If there is no need for the system, it will offload and stop, saving energy, and only kick back when it is needed.”
Making the tire change, alignment faster
Tire changing and aligning are moneymakers for any shop, but often skipped over by some independents. Sometimes, the footprint of the shop makes it difficult to put into place modern aligner systems; the other is tire changing does require skill and experience to be done right and fast. Knowing this, wheel service equipment makers have started offering systems that make aligning and tire changing faster and easier even for new technicians and apprentices, and take up less space than before. John Van Loenen, eastern Canada sales manager for Hofmann Canada, a division of Snap-on Equipment, says his company’s monty FA 1000 auto-
matic tire changer and the geoliner 600 were made specifically to challenge the two major issues above. The monty FA 1000, which Van Loenen says is often referred to as “The Full Monty” is a fully-automatic tire changer that uses a combination of computer-based systems and laserbased measuring to simplify and speed up a tire change. All a technician has to do is roll up the tire to the cradle and the systems will then mount the tire onto the shaft and measure the width and diameter. A bonus is this cradle helps reduce the risk of a technician getting injured when working with big, heavy tires. The technician simply keys in the kind of wheel being put onto the rim (sport, regular or ‘soft’) and the system will automatically mount the tire onto the rim. “There is ‘no touch’ involved and one you have learned the machine, it becomes ‘dummy-proof,’” Van Loenen adds. This dummy-proof system allows even the newest technician to mount and change tires while fully protecting expensive rims and even TPMS valves and sensors, which can be inadvertently broken off or damaged during a tire change. The geoliner 600 is a full-image
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Bosch’s FWA 4630 aligner allows for stereoscopic triangulation and the system’s measuring method eliminates the need for calibration during installation and provides precise measurements that can be repeated even if the camera pods are repositioned in the middle of the alignment process. www.ssgm.com
W W W . V L C O M . C O M
April 2010 SSGM 21
|| Shop EquipmEnt aligner, but made to fit and operate in tighter work spaces than most. The targets, camera and other equipment are mounted onto the main aluminum post allowing the system to be placed in confined spaces and to also be moved easily about so smaller shops do not have to have a dedicated lift for alignments. “This will allow smaller shops to enter the wheel alignment market with a high-end piece of equipment even is their bays are small,” say Van Loenen. Bosch makes alignment easier with the FWA 4630 systems. The FWA 4630 allows for stereoscopic triangulation, eliminates the need for calibration during installation, and provides precise measurements that can be repeated even if the camera pods are repositioned in the middle of the alignment process. The systems speed up alignment work and reduce errors, thereby making tire alignment even more profitable. SSGM
The Hofmann geoliner 600 is a full-image aligner, but made to fit and operate in tighter work spaces than most. The targets, camera and other equipment are mounted onto the main aluminum post allowing the system to be placed in confined spaces and to also be moved easily.
REFERENCE Bosch www.bosch.com Chicago Pneumatic www.cp.com DV Systems www.dvsystems.ca Hofmann Canada www.hofmann.ca Ingersoll Rand www.ingersollrand.com
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A/C 2010 A/C Event Showcases
Pivotal Changes Mobile Air Conditioning (MACS) WorldTwideheSociety celebrated its 30th
The refrigerant has been characterized as a “near drop-in replacement for Anniversary Convention with R-134a,” making it a shooan optimistic and focused in going forward. European group of buyers and sellers. bodies are mandating its While preliminary attenuse in all new platforms dance figures for the Las as of the 2011 model year. Vegas, Nev., event in January (There are still some quesshow more than 1,000 attendtions about the timing of ees and nearly 100 exhibiting its introduction in North companies made up the corAmerica.) nerstone event for this highly A session on this pivotal specialized segment, what shift, presented alongside numbers alone can’t reveal is more than two dozen techthe fervour with which attendnical and business manees devoured the technical agement classes, was an sessions, social networking appropriate inclusion in events, and, in particular, a the MACS event, which has packed-to-the-rafters briefing remained a critical part of MACS convention attendees took a break from the business sessions to attend the popular social evening, complete with a nut-and-bolt by the U.S. Environmental the mobile air conditioning matching game for prizes. More than 1,000 attended the tech sessionProtection Agency on the training schedule despite heavy mobile air conditioning event. impending arrival of the new recent tough economic conrefrigerant, HFO-1234yf. ditions. What techs and shop owners learned at that briefing was “MACS is proud of our 30th Anniversary Convention that there is very little doubt that this will become the OEM and Trade Show, and of the many attendees, sponsors, and refrigerant of choice. exhibitors who made the effort in a down economy to bring the industry together to discuss business, regulatory, and technical issues,” said Elvis L. Hoffpauir, MACS president and chief operating officer. “The general vibe at the show was optimism for a renewed business climate as companies have audited efficiencies and made changes for the economic climate. The industry has a Tom Massey of Auto Air and More, Las Vegas, Nev., bested a dozen positive focus on the upcoming summer season.” other A/C techs to be named the Carquest Auto Parts/MACS Mobile In recognition for 30 years of dedicated service, Hoffpauir A/C and Heat Transfer Technician of the Year. was honoured by MACS chairman and chief executive officer Andy Fiffick during the MACS Keynote Luncheon. It is the second time Massey has won the competition. He also Calling all past and present MACS board members to the received the award in 2007. stage, Fiffick thanked Mr. Hoffpauir for his past and continuCompetitors were put to the test of answering a wide variety of ing contributions to the welfare, success, and sound fiscal management of the society. questions posed by Carquest Auto Parts vendors. The MACS Keynote Luncheon, with guest speaker Edward Massey’s prizes included US$1,500 and a SPX Robinair DiscovR Lapham, executive editor of Automotive News, was a standingrefrigerant identifier. The second-place winner was Kit Wickenkamp room-only event at the Rio All Suite Hotel and Casino, and was sponsored by long-time MACS member Delphi. of DC Electrical, Clarkston, Wash., winner of US$1,000 and a TIF IR-1 To learn more about MACS Worldwide and the upcoming infrared leak detector. In third place was Martin Duvic of Louisiana 31st Annual Convention and Trade Show, to be held January Technical College, Baton Rouge, La., who was awarded US$625. 27-29, 2011 in Orlando, Fla. at Disney’s Coronado Springs Resort, visit the MACS website at www.macsw.org. The competition is open to a/c techs in Canada and the U.S.
Top A/C Tech Takes Prize
24 SSGM April 2010
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JOBBER NEWS / APRIL 2010
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DURACOOL® A/C Mobile Sealer & Re-Charge Kit. Re-Charges mobile A/C Systems Stops Leaks in Rubber Hoses, “0” Rings & Gaskets. Kit Contains: 2 cans of Duracool® Refrigerant, 1 can of Duracool SealQuick™, Safety Goggles, Charging Hose with Low Side, Pressure Gauge and Brass Ends, High and Low Side Adapter Fittings, Refrigerant Oil Analyzer and a Vent Test Thermometer. Part # DC0010
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will reduce compressor noise, reduce compressor operating temperatures and improve heat transfer in the evaporator and condenser resulting in a decreased vent temperature. The result is colder air blowing from the vents and less load on the system. Compatible with all mobile A/C lubricants and refrigerants. One viscosity does it all. The use of Duracool® A/C Oil Chill™ cannot void a manufacturer’s warranty. Only from DURACOOL®. Available in 8 oz., 34 oz., 128 oz. containers & 4 oz. cans
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DURACOOL® A/C Mobile Tune Up and Sealant Kit.
Permanently seals leaks in evaporators, condensers, “0” rings, gaskets and other non-moving parts. Reduces vent temperatures and compressor operating temperatures resulting in faster “pull down” times. Kit Contains: Duracool DuraDry™, Duracool SystemSeal™, Duracool A/C Oil Chill™, Safety Goggles, Charging Hose and Pressure Gauge and Brass Ends, High and Low Side Adapter Fittings, Oil Analyzer and a Vent Test Thermometer. Part # DC0024
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A/C 2010 A/C and J2534:
Reflashing Isn’t Just for Driveability By Andrew Ross
T
And that provides as good here was a time when all a jumping-off point as any for an A/C service specialist a discussion on the flash and needed was a good set of reflash components in your gauges, a propane torch, in-bay maintenance arsenal. and good instincts. Those Reflash tools differ from scan days are gone. tools in that they are not diagNow, due to sophistinostic devices; they are repair cated information networks devices, essentially no differthat control a car’s every ent from an impact wrench, move, diagnosing and except that the part they are repairing HVAC systems designed to work on is softrelies as much on scan tools ware (or more accurately, and software as emissions chip programming). control and driveability In his presentation, Delphi work do. instructor Dave Hobbs walked And it’s not just the attendees through the tool elusive computer-related options available and the prorepairs at stake. Without cedures for using them to the reflash capability, you might best effect. There is really only be able to replace that blowone thing for you to rememer motor but never get it to ber when shopping reflash talk to the rest of the systools, he said: the SAE J2534 tem. Until the car’s systems If you have access to a Tech 2, reflashing is probably familiar to you. standard. recognize it, it’s little more But you don’t need one to add reflashing to your shop’s repertoire; you One of the agreed-upon than a lump of metal and don’t even need a scan tool. But you do need special knowledge and a keys when reviewing which plastic. penchant for following instructions. reflash boxes to consider is With the new Canadian to look for the designation Automotive Service J2534-2, the important point being the addition of the “-2”, Information Standard (CASIS), slated to go into effect in which denotes the most recent version of the SAE protocol May, Canadian technicians and shop owners are on the verge for reflash. of getting unfettered access to repair information and reflash Hobbs advised, “Go to the supplier and ask what protocol capabilities. CASIS is a comprehensive, voluntary agreement they support. If you are looking to buy, look for the ‘-2.’” allowing the automotive aftermarket easy access to emis(Note that in at least one case, however, there is an exception: sion- and non-emission-related service information, diagnosolder BMWs still follow the older J2534 standard.) tic tools, and training information, similar to the standard While there is a broad range of types, brands, and price/ established under NASTF in the U.S. While some automakers quality levels in the marketplace to choose from, in general, already provide access to the Canadian industry, some do not. Hobbs said, there are some things you need to have on hand In preparation for this, it is wise to be prepared with an to successfully launch into performing reflash work. understanding of issues surrounding reflashing. Of course, you need a J2354 device, but you will also need Two key presentations during the recent Mobile Air a scan tool that can support the reflash process and/or a Conditioning Society Worldwide Conference focused on the decent late-model PC with, for example, a Pentium 600MHz tools you need to get the job done, and offered some key difchip, 1G of available hard drive, an open USB port, a graphics ferences that can best be described as the “OE or nothing” card, and a DVD-ROM drive (not CD). Hobbs said that if your and “try before you buy” approach. computer is two years old or less, you’re fine, but not if it’s a First, the session led by Peter Orlando, a trusted trainer by Mac or a Netbook. Carquest, among others, on which scan tool to buy revealed You also need a high-speed Internet connection in order where his overall view lies. Notwithstanding what a shop may to access the reflash data that you will be downloading to the have on hand, Orlando made the point that you can forget vehicle’s ECU. “And a good reliable connection. Any interrupabout finding an aftermarket do-it-all tool. tion can turn a module into a doorstop, sometimes recover“I can tell you that the days of the handheld scanner that able only by a reman centre or a manufacturer.” does everything are gone.” He said the OE tool is the way Wireless connections can sometimes be interrupted by a largto go — but which one? “You could spend months looking er vehicle in the bay, such as an RV, and even wired connections through the tools available. The easier question is to ask, what should be evaluated. “You may have a lot of [electromagnetic tool would I not buy?”
24
26 SSGM April 2010
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JOBBER NEWS / APRIL 2010
interference]; and I have found the Cat 6 [cables] to be more robust.” Because the investment to get started in this field can range into the thousands of dollars, depending on what equipment you have on hand — along with the fact that there is a significant training process if you are to really make it work for your business — you need to build a business case, Hobbs observed. Although the investment and training can be a considerable barrier to some shops, it might present an opportunity for others. “You may become the J-tool shop in your town,” he said, and be able to market that capability to other shops. Of course, to command that position you need to have the expertise to maintain it. “If you have a tech that doesn’t like to follow directions, you can forget reflashing. You need to read every single word of the directions.” There is a learning curve on where to look for information as well. “Some techs are under the impression that calibration updates have a TSB (technical service bulletin). The hands-on experts know that a whole lot — some say the majority — of calibration updates do not have TSBs.” The only way to check for calibration updates is to look for them in sometimes hardto-find sections of manufacturers’ websites. General Motors, for example, has an advisory category known as PI, for preliminary information. “What this is is a ‘secret’ TSB. Don’t go to Alldata or Mitchell for it. You have to go the manufacturer’s website.” And for that, he added, you don’t even need a scan tool or a reflash tool, just access to the websites. The www.nastf.org site is a great starting place, though the upcoming developments sur-
Universal reflash units, like this one from Delphi, operate along with Internet-accessible data from the automakers to reprogram vehicle computers, no scan tool required.
rounding CASIS may change this for Canadian techs. One final caution Hobbs offered was not to go reflashcrazy. It is not a cure-all, and could even cause more problems. “One reason you don’t want to just reflash like you change socks is not to reflash over a new calibration. GM got so tired of having techs put new over new, they put a safeguard in.” The reason you don’t want to do that, he explained, is that you lose all the adaptive relearns for the transmission, fuel trim, and other elements. “And then you have the psychological issue of having the car run differently when the customer takes it.” Working with reflash capabilities can be complex and the results are not always predictable, as revealed by the many examples offered by MACS show attendees. Ultimately, the best advice is to have a reliable source to go to when problems arise. Find a tool source that has knowledgeable, and available, tech support when you need it. “Good support means they might be able to take control [of the process] over the Web,” Hobbs said. “Cars are complicated. Scanners can be quirky. Now add a PC!”
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For more information, visit www.tracerline.com or call Merithian Products at 1-800-920-8823 www.ssgm.com
JOBBER NEWS / APRIL 2010
April 2010 SSGM 27
25
A/C 2010
Slow Leaks, Quick Detection By Nestor Gula ll air conditioning systems leak,” says Tony Ferraro, president of UView Ultraviolet Systems Inc. “Even new “A cars leak.”
He’s not just saying this because UView is in the business of designing, manufacturing, and selling leak detection
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equipment for air conditioning units in cars. He has the data to back his claim up. “Until recent studies have come out, no one really talked about how the systems leaked,” he says. “Studies in California and Europe have shown that the average air conditioning system in a car leaks about three ounces (85 grams) of refrigerant a year.” He says that the state of Minnesota has made it a point that all car manufacturers have to list the amount of refrigerant their brand new cars will lose per year. The Website http://www.pca.state.mn.us/climatechange/ mobileair.html covers car models for 2009, 2010, and 2011. Their leakage list covers most cars — besides the Fords and Hondas, you’ll get the figures for Porsches and Bentleys, but not for Ferraris or Lotuses. The figures are based on U.S. models but should not differ much, if at all, from their Canadian siblings. In a nutshell, looking at new 2011 vehicles, you have an average leakage rate of between 5.9 and 20 grams per year, representing a percentage loss of charge per year of between 0.5 and 3.2%. This is before any of these vehicles have met a pothole or a bumpy road surface. “So if a system takes two pounds of refrigerant, you can basically tell when it will start to harm itself,” says Ferraro.
416 757-0123 Fax: (416) 752-4681 1 800 990 9794
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JOBBER NEWS / APRIL 2010
“Unfortunately, people usually only bring in the car when it stops blowing cold air. At that point you have done some damage to the compressor. If you take out six ounces of refrigerant on a 26-ounce system, what the average car would lose in two to three years, the compressor temperature goes up and can potentially cause damage.” To properly start a leak diagnosis, Bob Savasta of Tracer Products says, “Most technicians use sniffers first. You run the air conditioning system, and then shut it off and trace every line. You put the probe underneath the lines, never over the lines, because the gas is heavier than the air so the gas will always sink.” Tracer Products manufactures two Tracerline gas sniffers: the entry level TP-9360 that can detect leaks down to a quarter of an ounce a year, and the advanced TP- 9364, that uses an infrared sensor, which “is more accurate and is less prone to false triggering.” Savasta explains that false triggers can result from other fluids that exist under the hood of all cars. Both sniffers give the user an audio and visual indication of a leak. The reason you should start with a sniffer, Savasta points out, is that “if the leak is very small it might take a very long time for the dye trace to show up. Typically, what they will do is use the sniffer, find the leak, and then use the dye to verify that the leak has been repaired. Some guys like to use just the dye, because once the dye is in the system it will trace all the leaks wherever it escapes. If one system has three leaks they will all show up. Dyes are good to verify the leak to see where it is and if it has been repaired. The only drawback is that the dye has to be circulated — if the leak is large you will spot it sooner. If it is a small leak you will have to run the car the whole day, with the air conditioning on, to spot the leak. The bigger the leak the sooner the leak will be detected.” “We have a chemical that seals micro leaks in air conditioning equipments,” says Dennis Sullivan, marketing manager of Cliplight. “They work very simply by reacting to moisture. An air conditioning system, to work properly to provide cold air, has to be a completely dry environment. The sealant flows through the system in the lubricating oil and as soon as it detects a hole it reacts to the ambient temperature that has moisture in it, and it clumps up like kitty litter.” Sullivan says that their sealants, Super Seal, Super Seal Premium, and Super Seal Total, work for all cars and have a benefit of protecting their air conditioning systems into the future. “The sealant only reacts to moisture to plug the hole, so if there is no more moisture it just carries on circulating in the system minding its own business. The sealant will stay in the system for many, many years reacting to any small holes that may pop up and sealing them immediately.” www.ssgm.com
JOBBER NEWS / APRIL 2010
The Tracerline TP-9364 is certified to meet new SAE J2791 standards for electronic refrigerant leak detectors, can detect leaks down to 0.1 oz/year and is sensitive to R-12, R-134a and all other HFC refrigerants.
He warns that putting in Cliplight Super Seal products is not a shortcut to a proper diagnosis. “One should always go through the process of finding out where the leak is in the normal fashion,” says Sullivan. “There is no true substitute for a proper leak evaluation.” Ferraro from UView echoes this sentiment. In light of the fact that all systems leak, he states, “Every two years you should bring your vehicle in to have your A/C system looked at and serviced if needed.” UView makes a full line of diagnostic and service tools for vehicle air conditioning units. Ferraro is proud to compare his leak detection dyes, saying that they are very luminescent. “Not all dyes are created equally and a cheap dye and cheap lights are a bad mix because you will not detect the leak.” Performing regular service for your customer is great service to the client. “When the compressor goes it is not a cheap job. It is about $1,000,” he notes. “A technician could have avoided that large bill, to his steady customer, if they had maintained the system regularly.”
April 2010 SSGM 29
27
CANADIAN
AUTOMOTIVE Technician
Double Down
Installing a DynoMax performance dual exhaust to turn a plain vanilla pickup into something special … for you and your customer By Jim Anderton, Technical Editor
V
ery few techs like exhaust work. It’s not especially profitable, interesting or satisfying for most consumers; but it doesn’t have to be that way. SSGM pushed back against exhaust boredom by testing an up-sell that’s not usually offered to the average vehicle owner — performance. The test machine was a base-model, short-box regular cab Ford F-150 pickup equipped with the 4.2L V-6 and 5-speed manual transmission. The OEM exhaust configuration for
this vehicle is twin catalysts merging into a single collector feeding a single muffler and pipes. It’s conventional in the extreme with a very large muffler for excellent sound deadening at the expense of backpressure and weight. The upgrade was a DynoMax part number 39321 cat back performance system, which uses a dual outlet stainless steel muffler feeding dual pipes. It’s a totally different layout … how did it install?
Here’s what’s inside the 39321 kit for the F-150. The kit ships in a single, large carton with lots of protection for the more delicate parts. Don’t throw away the instruction sheet (left) as it contains a bill of materials you’ll want to check. The stock muffler is huge as this one is just beginning to perforate at the top. In I/M jurisdictions like Ontario, this constitutes an exhaust leak which must be repaired before the emissions test.
This swaged joint is where the DynoMax system joins the stock pipes. No, it’s not welded — the clamp rusted off, leaving the crimp and corrosion to form a gas-tight seal. We slit the pipe and simply knocked off the entire system from this point back.
See CAT, page 32 30 SSGM April 2010
www.ssgm.com
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CAT, from page 30 The ample ground and suspension clearance of the Ford let us remove the old system without any additional torching or cutting.
The final cleanup before the installation is the removal of the three rubber hangars … you’ll need the front two for the new system (not included in the kit). It’s easiest to cut them off. OEM Ford units are steel reinforced, so resist the temptation to use leftover “donuts” you have lying around. We used new quality aftermarket rubbers.
The DynoMax system builds conventionally, from the front to back. The front pipe steps up from the stock 2½-inch diameter to three inches to mate with the stainless steel low restriction muffler.
This kit uses different front hangars depending on the year of the Ford truck; one for 1997’s and another for the rest through 2004. Both are supplied, but be careful, as they’re easy to mix up. Use the wrong one and the dual pipes won’t clear the chassis. The instructions keep it straight and part numbers are clearly labelled, so don’t throw away the paperwork.
See CAT, page 38 32 SSGM April 2010
www.ssgm.com
What’s the Right Solution for Headlight Aiming?
YOU BE THE JUDGE! Know the facts before purchasing a DOT mandated headlight aiming solution It’s a roll of the dice if the equipment is not approved for inspection programs A smart purchase is one that provides the optimal value
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Xenon Headlamp Aiming
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M.O.T. Approved for Inspection Programs?
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Alignment Screen Not Susceptible to Sunlight Burn Holes
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When reliability and value are priorities, depend on Canbuilt for your headlight aiming requirements! For more information regarding Canbuilt’s portfolio of heavy-duty professional equipment and accessories, visit www.canbuilt.com Ph: 888-607-2926 or 416-749-6555 • Fax: 416-749-7597 • E-mail: sales@canbuilt.com
TRAINING when and where you need it.
SSGM BAYWATCH New Products
All-In-One dye pinpoints leaks in oil, oil-based fluid systems Tracer Products has developed a fluorescent dye — TP-3405CS Dye-Lite All-In-One dye — which improves leak detection in oil and oil-based fluid systems, including gasoline and diesel engine oil, gasoline, diesel fuel, automatic transmission fluid, power steering fluid, as well as hydraulic and lubrication fluids. The TP-3405CS Dye-Lite All-In-One dye assures optimum leak detection because it actually contains two fluorescent dyes. One fluoresces best under UV and the other under blue light. Whatever type of inspection lamp is used, All-In-One dye will glow brilliantly and spotlight every leak — even a pinhole — in a system. Tracer Products www.tracerline.com
Matco Tools introduces magnet, mirror kit
Dynamic, on-line – OnDemand video featuring: • Automotive repair and service technical training • Light/medium duty truck repair and service technical training • Service and business management skills
Matco Tools introduced a three-piece magnet/mirror kit, the MM3K. This tool features: a 2-14” inspection mirror which telescopes from 6-1/2” to 36-1/2”; a magnetic pick up tool with powercap lifts 2-1/2lbs.; and a magnetic pick up tool with powercap lifts three lbs. Matco Tools www.matcotools.com
UView offers LeakGuard for A/C technicians UView’s LeakGuard Professional A/C Stop Leak is an A/C Sealant that is certified to meet SAE J2670 Standard. It is fully compatible with R-134a and R-12. Unlike other sealants that react with moisture, LeakGuard is an oil-based sealant and will not harden, crystallize or clog the A/C system or refrigerant recycle equipment. LeakGuard is now available in an 8oz/240ml Cartridge for use with the Spotgun Injection System. UView www.uview.com
Ken-Tool offers damaged socket remover kit
CALL TODAY:
1-888-224-3834
www.cars-council.ca Funded in part by the Government of Canada's Sector Council Program
34 SSGM April 2010
One of a mechanic’s worst nightmares is removing a nut or bolt with damaged or rounded hex surfaces, or severely corroded and frozen threads. Ken-Tool now offers technicians the Twist Socket that grips positively into the surface of a damaged bolt head or nut to allow it to be removed by using an ingenious counterclockwise spiral grip surface integrated into the socket. The mouth of the socket has six or 12 fluted scallops which cradle the damaged hex head, with the spiral grip surface gently tapering toward the center to pull the socket downward as turning torque is applied. As more leverage is applied, a greater gripping force is delivered against the nut or bolt head. The Twist Socket can be used with a ratchet wrench, a breaker bar or an air-impact wrench. The Twist Socket line encompasses a range from light duty, ¼-inch (6.35mm) to medium-duty 3/8inch (9.5mm) to heavy-duty ½-inch (1.3 cm) drive applications. Ken-Tool www.kentool.com
continued on page 40 www.ssgm.com
Serpentine Belt Diagnosis Chuck Carman, Curriculum Developer CARS
T
echnicians, for years, have been diagnosing serpentine belts in the same manner—looking for abnormal noise, wear and significant cracking with chunks of missing ribs. A standard replacement interval of 80,000 to 100,000 km was also considered normal. However, as of 2001, most manufacturers have been replacing the neoprene belt with Ethylene Propylene Diene Monomer (M-class) rubber (EPDM) belts. These belts are designed to last considerably longer (160,000 km or beyond) and resist noise and cracking. This new EPDM construction can mask many of the common serpentine belt issues making diagnosis more difficult. Rather than looking for visual signs such as cracks, it is now better to verify actual material loss due to wear to determine if the belt should remain in service. Like tires, belts wear away material at their contact points. They are exposed to dirt, salt and water. These contaminants, along with any misalignments, increase belt wear. This wear changes the belt’s profile as a belt actually rides on the sloped surface of the rib. The opening between the ribs will increase causing the pulley to ride deeper in the grooves and can eventually bottom out. This reduces the wedging force needed to transmit the torque between devices. This can then accelerate the wear even further. This type of wear also changes how the belt displaces water and foreign material between the belt and pulley. Hydroplaning can even take place (the same as a tire). Surface material loss can change the length of the belt which will then cause the tensioner to swing outside its normal operating range.
www.ssgm.com
This prevents it from applying the correct tension and causes the accessory drive components to perform inefficiently. Even a five per cent material loss can cause concerns affecting the performance of systems such as charging and air conditioning. Drivability concerns can also arise from as little as 10 per cent of belt slippage. Slippage can also cause higher belt and pulley operating temperatures that may result in early bearing failure. So, how does a technician confirm material loss on an EPDM belt? To measure the belt wear use a 1.6mm (0.063 inch) diameter gauge. Currently some manufacturers and suppliers are giving a belt wear gauge away for free—but wire of this diameter would work the same. The long end of the tool is simply placed into the grooves of the belt. If the top of the tool rests above the height of the rib, the belt is okay to remain in service. However, if the gauge drops below the height of the ribs, the belt should be replaced due to material loss. This procedure can be done with the belt on or off the vehicle. Also, be sure to check all the grooves on the belt. If each
groove does not measure a similar amount of wear, this may indicate a pulley alignment concern or other problems with the accessory drive system. Pulley to belt misalignment can cause many unwanted results such as noise, vibration or increased slippage. Many tool manufacturers now offer laser assisted belt alignment tools to help correct these conditions which, in the past, were not always easy to find and verify using more primitive methods. Remember, as little as five per cent of material loss can cause concerns on a belt that may not show any visible signs of damage or wear. A good service to your customers would be to begin verifying belts at 80,000 km to ensure the belt is not wearing excessively. Changing a belt after other component replacement is desirable to reduce the chance of a comeback. Many alternators have been replaced without repairing the root of the problem—worn belts, incorrect belt tension and misalignment. For more information on automotive technology visit CARS OnDemand training at: www.cars-council.ca
April 2010 SSGM 35
|| Jim’s Rant
Service, Eurostyle
By Jim Anderton, Technical Editor
If there’s a notable difference, it’s probably age. I saw few old techs, but lots of twenty-somethings, giving a feeling of energy and dynamism to the operations. And diesels, lots of diesels which is no surprise given the scary price of fuel in Europe.
What do you think? Have your say and speak your mind! letterstotheeditor@ssgm.com 36 SSGM April 2010
“European” has for years been the marketer’s way of making the most mundane product seem exotic or sophisticated. Switzerland is still regarded as a great place to find watches, chocolate and knives; the French for wines, cheese and other gastronomic delights; the Italians for clothing, shoes…you get the picture. In automotive technology, whether it’s Bugatti or Smart, we still look to Europe. What’s my point? In much of Europe they do auto service differently too, but “better” is an open question. I’ve visited garages in several European countries and the major difference that’s immediately apparent is the relationship between techs and management. I’ve seen large shops where the business owns all but the simplest hand tools, with larger operations assigning a man or woman as a tool crib manager to keep things in order. Small- and medium-sized operations also have some surprises for visitors from this side of the Atlantic. I’ve seen hanging plants in bays as well as ceramic tile on both floors and walls. My most recent experience was Barcelona at Christmas and there things are pretty much like the rest of the continent. Four-post lifts were popular, and a surprising amount of tire work happens with a simple floor jack, often in the forecourt. The mild climate helps. Customer waiting areas were generally small and when asked, staff revealed that customers prefer to develop long-term relationships with their service providers. Overalls were preferred to the two-piece uniform of most Canadian shops and in Barcelona, at least, safety glasses and steel toe shoes were uncommon. On the other hand, fire extinguishers and clearly marked emergency exits were more prominent than in the average shop I see in Southern Ontario, for instance. I saw little in the way of major engine work, not surprising in a continent where a 10-year-old car might have 30,000 kilometres of total use. I also saw $18 per litre synthetic oil which nobody seemed to find too expensive, again perhaps because of low overall driving mileages. Despite the low driving distances, there were fewer old vehicles than I expected. In Barcelona, as in many European cities with moderate climates, scooters and motorcycles are the preferred way to go, and elaborate scooter dealerships were in every upscale neighbourhood. Scooters are serious over there, as I noted while being passed at high speed by an expensively dressed businessman on a 650cc machine, briefcase clipped to the side like a pannier. “Backyarders” or grey market shops were hard to find in the city. Many European nations have stringent laws about who can and can’t work on vehicles. Ever notice how better European cars come with a small toolkit? In Spain, drivers carry two reflector triangles and a reflector jacket and are expected to use them all if they need to change a tire at the side of the road. Tire companies were the most popular form of banner advertising with Michelin being most notable, at least where we stayed in west Barcelona. Contrary to my expectation, cars were not dinged and dented any more than any other European city, and I didn’t see many cars in obvious disrepair, so owners seem to be taking care of the machinery. In most ways, however, they sounded, smelled and looked similar to our repair businesses… and even at my level of tourist Spanish a good joke works well in a Barcelona bay. If there’s a notable difference, it’s probably age. I saw few old techs, but lots of twenty-somethings, giving a feeling of energy and dynamism to the operations. And diesels, lots of diesels which is no surprise given the scary price of fuel in Europe. The local brand is Seat, (pronounced “say-at”) and they look and drive about the same as the French, German or Italian small hatchbacks, so forget any notion that Spain is an automotive backwater. Is it better? Frankly, it looks about the same and since I didn’t enquire about wages it’s hard to tell if repair is a good career in Spain. If your old bones like sunny, warm days however, it’s hard to argue with a place where you rarely close the bay doors. But remember, no Tim Horton’s, NHL, or Sleeman’s, so the price is high. www.ssgm.com
CAT, from page 32
The Ultra Flow Welded muffler is smaller than the stock unit. Its stainless body is highly corrosion resistant and looks good too, although in this application, it’s hidden under the bed.
From the muffler back, it’s a dual system with pipes easily clearing the spare tire, which we removed for ease of access.
The supplied universal hangars were used at the rear, bolting through pre-punched holes in the frame rails according to the instructions. No drilling or grinding was required
With everything lined up, we used an Ingersoll Rand TiMax 3⁄8-inch drive impact gun to tighten up. A couple of drops of air tool oil are always a good idea first.
DynoMax supplies a pair of very attractive chrome tips … we inverted the clamps for a cleaner look and avoided the temptation to use the gun on these plated parts.
What’s the verdict? The DynoMax 39321 dual exhaust kit installed easily in the F-150 test truck with no need for heat, hammering, grinding or bending to fit. The kit included all parts necessary for the job including clamps, which used the standard 9⁄16" nut so no socket changes were necessary. A good design feature is the use of “cranked” or slightly offset stub tailpipes. This allowed us to line up the tips evenly with the natural horizontal line of the step bumper, making the installation
look perfect without bending pipes or re-jigging hangars. And the sound? Much like a vintage Chris Craft speed boat, with a restrained, burbly rumble at idle and a throaty roar at WOT. The sweet music is a natural selling point and combined with lower backpressure for better power and economy, should make the DynoMax dual system an easy up sell from the boredom of stock pipes. Two is definitely better than one. Watch Jim install the DynoMax system at www.ssgm.com
38 SSGM April 2010
www.ssgm.com
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SSGM BAYWATCH New Products
Actron diagnostic kit detects defective fuel Oil Eater parts cleaner pumps designed for faster, easier Actron had introduced the Fuel Pump Diagnostic Kit (Product cleaning Number CP9220A) — a comprehensive diagnostic tool kit designed to help detect whether a fuel pump is defective and to assist in diagnosing fuel-system related performance problems. The Actron Fuel Pump Diagnostic Kit includes Actron’s AutoAnalyzer Fuel Pressure Tester Kit and trilingual (English, Spanish and French) User Manual, which incorporates test procedures for most domestic and import model vehicles along with make, model and engine-specific data for fuel pump pressure performance and testing access points. A 2-1/2” gauge with 0-100 psi/0-700 kPa scales provides accurate diagnostic measurements, while a pressure relief button and six-ft. hose allow for safe disposal of gasoline and repeating tests without gauge disconnection. The AutoAnalyzer assists in locating faulty wiring and testing electrical components, engine sensors, ignition and fuel systems and starting/charging system voltage, accurately pinpointing the problem area to determine which components need repair or replacement. Acron www.actron.com
ENTER THE SSGM
MOTOR OIL
The five-gallon Oil Eater Table-Top Parts Cleaner makes cleaning of greasy parts faster, easier and safer. It measures 13-inches wide by 14-inches long and 5.5-inches deep. The environmentallyfriendly, water soluble Oil Eater solution flows through the integral cleaning brush, making for easy cleanup, and a removable lid keeps the tank clean when not in use. The tank’s high-impact plastic body is tough and lightweight, and the heavy- duty pump resists corrosion. Oil Eater www.oileater.com
To see more videos go to www.ssgm.com
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High mileage motor oils can only be used on older models Synthetic blend motor oils cannot be mixed with full synthetic motor oils All synthetic motor oils carry the API Starburst symbol Most older vehicles can use High Mileage Synthetic motor oil. Switching from a conventional to a high mileage motor oil will not create gasket leaks
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RETURN THIS FORM TO US AT 416-510-5140 Name: ___________________________________ Business: ___________________________________ Address: ____________________________________________________________________________ Phone: __________________________________ Email: _______________________________________ 40 SSGM April 2010
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CRC Brakleen® is the best non-chlorinated, low VOC product on the market. This powerful formula removes brake fluid, grease, oil and other contaminants fast and effectively. Use on all brake related parts including rotors, cylinders, drums, linings, brake shoes, calipers, clutch discs and disc brake pads. Safe for ABS, disc and drum brakes.
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▲ This product is Extremely Flammable. Do not apply while equipment is energized.
A d v e r t o r i a l
Uni-Select’s resident training “guru” gives us a glimpse into his new brainchild, the TechPro Online Training Program, now offered to all our Automotive Service Providers across Canada. Merlin Lee from Trinity Repair in Grimshaw, Alberta, is very satisfied with TechPro Online and was happy to share his thoughts with us. Q: Why did you decide to invest in TechPro Online for your shop?
When our team was developing this program, our main goal was to offer shops Technical and Management training, without the smoke and mirrors. We wanted to give them 24/7 access to a wide selection of courses, learning tools and resources in order to help them get the training they want in a flexible environment and at their own pace. The TechPro Online Training Program does all that! It’s easy to use, with online access to an amazing selection of courses for all automotive systems, and even provides a “Sales and Self-Assessment” tool. In today’s fast paced world, automotive technology is moving just as fast. So improving and updating the skills of automotive professionals represents one of the key elements for the success of any business. Training is a long term investment for repair shops as it will inevitably increase their efficiency and accuracy of diagnostics, which translates into increased profitability! When people tell me that training is expensive and time consuming, my response is “try evaluating your cost of fixing a car without it!” The great thing is, with TechPro Online, you only pay for what you need. In talking with the people that use it, it’s easy to see why this tool is worth the investment.
A: There is no training offered here in our region. It’s difficult to get courses, so when our parts store told us about this online program, we thought it was a great idea. Our techs needed some training and this was a good way to get what they needed. Q: What does TechPro Online bring to your shop? A: Well, training! As we don’t have access to any other training program in our area, this is a big help for us here. And there is more info on there than just auto repair, which is nice. There are business related courses like shop management – it’s kind of nice to get that! Q: What would you consider to be the biggest advantages or benefits of the TechPro Online Training Program? A: All sums into 2 major advantages: the program’s availability and it’s an excellent source of information. The menus are easy to navigate and it’s convenient because you can do it anytime, at home or on the weekends. Q: How many techs do you have? Are they all using the training? A: We have 3 techs (including myself) and we are all registered with the program. We don’t use it as much as we should but I am positive that we will get online more and more in the near future.
From L-R: Dale Barry, Jeff Stevens, Merlin Lee
Q: What do you and your techs have to say about the contents of this program? A: This is a great program that is very informative. It actually does cover all the bases! We can choose from a huge selection of courses and get a wellrounded program. Q: Would you recommend it to other shop owners? A: Absolutely! Everyone should take advantage of this type of training, and especially if they’re in remote areas. It’s a great tool, even for apprentices. And it’s a great option for people trying to keep up with the day to day activities of their shop and with the training technology and updates. I would recommend it! For Merlin, it was a great way to get valuable training that he would otherwise not have access to. For some of you it may complement your current onsite training. But no matter your situation, the TechPro Online Program will definitely prove to be a valuable tool in your shop. So get a hold on technology, before it gets a hold on you!
ONLI NE
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Automotive Internet Directory
Visit these companies directly at their web addresses or check out the growing list of Hot Links at www.autoserviceworld.com. To find out how your organization can be included in this directory and on the web, contact aross@jobbernews.com
AUTOMOTIVE PARTS & ACCESSORIES
REFRIGERANT
Goodyear Engineered Products www.goodyearep.com/aftermarket www.goodyearbeltsandhose.com The officially licensed belt of NASCAR. Gatorback, the quiet belt. You can never replace Goodyear quality. NGK Spark Plugs Canada Limited www.ngksparkplugs.ca The World Leader in Spark Plugs, Oxygen Sensors and Ignition Wire Sets. Used by 87% of the World’s OE Manufacturers S.B International Inc. www.sbintl.com “We keep engines humming”
Duracool Refrigerants Inc. www.duracool.com Nationally Distributed by: Deepfreeze Refrigerants Inc. The Leaders in Hydrocarbon Refrigerant Technology Guaranteed In writing not to harm any Mobile A/C System You can feel the Difference that Quality Makes “Our Formula Never Changes”.
HAND CLEANERS
Kerr Machine Shop Group Inc.
TOOLS & EQUIPMENT AIR LIQUIDE CANADA INC. www.airliquide.ca Your one-stop shop for all your industrial gases and welding supplies.
www.kerrmachineshopgroup.com Buying group for machine shops and performance shops.
Bestbuy Distributors Limited
www.bestbuyautoparts.ca Independent buying group and warehouse distributor that allocates its profits to member shareholders and provides unbeatable value for independent jobbers.
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The E.R.I. Group www.theerigroup.com Canada’s Premier Machine Shop Buying Group
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GOJO Industries, Inc. www.automotive.gojo.com GOJO is a leading manufacturer of skin care products and services for many marketing including automotive and manufacturing. GOJO continues to pursue a commitment of creating well-being through hand hygiene and healthy skin.
• Large newer building • 1.5 acres in prime location • Well established customer base • Annual sales in excess of $550,000
WAREHOUSE DISTRIBUTORS & BUYING GROUPS
Advertisers’ Index Advertiser . . . . . . . . . . . . . . Page # . . . . . . . . . . . . . . . . . . . . . . . website ACDelco. . . . . . . . . . . . . . . . . . . . . . . . . 48. . . . . . . . . . . . . . . . . .www .ACDelco .com Affinia. . . . . . . . . . . . . . . . . . . . . . . . . . . . 5. . . . . . . . . . . . . . . . www .raybestos,com Affinia. . . . . . . . . . . . . . . . . . . . . . . . . . . 23. . . . . . . . . . . . . . . . .www .wixfilters .com AIA.Canada. . . . . . . . . . . . . . . . . . . . . . 37. . . . . . . . . . . . . . . .www .aiacanada .com Autolite . . . . . . . . . . . . . . . . . . . . . . . . . 13. . . . . . . . . . . . . . . . . . www .autolite .com CARS. . . . . . . . . . . . . . . . . . . . . . . . . . . . 34. . . . . . . . . . . . . . . . www .cars-council .ca Continental.Corporation. . . . . . . . . . . 22. . . . . . . . . . . . . . . . . . . www .ate-na .com CRC. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41. . . . . . . . . . . . . . . . . www .crc-canada .ca Deepfreeze . . . . . . . . . . . . . . . . . . . . . . 25. . . . . . . . . . . . . . . . . www .duracool .com Imperial.Oil. . . . . . . . . . . . . . . . . . . . 8,19. . . . . . . . . . . . . . . www .imperialoil .com Lankar . . . . . . . . . . . . . . . . . . . . . . . . . . 31. . . . . . . . . . . . . . . . . . . www .lankar .com Mister.Starter. . . . . . . . . . . . . . . . . . . . 28. . . . . . . . . . . . . www .misterstarter .com Monroe. . . . . . . . . . . . . . . . . . . . . . . . . . . 7. . . . . . . . . . . . . . . . . .www .monroe .com NAPA. . . . . . . . . . . . . . . . . . . . . . . . . 11,39. . . . . . . . . . . . . . www .napacanada .com Petro.Canada.Certigard. . . . . . . . . 12,17. . . . . . . . . . . . .www .petro-canada .com Ranshu. . . . . . . . . . . . . . . . . . . . . . . . . . 28 Sayco . . . . . . . . . . . . . . . . . . . . . . . . . . . 33. . . . . . . . . . . . . . . . . . . www .canbuilt .ca Stewardship.Ontario. . . . . . . . . . . . . . 45. . . . . . . . . www .stewardshipontario .ca Tracer. . . . . . . . . . . . . . . . . . . . . . . . . . . 27. . . . . . . . . . . . . . . . www .tracerline .com Uni-Select. . . . . . . . . . . . . . . . . . . . 42,43. . . . . . . . . . www .uniselectcanada .com Valvoline.Oil . . . . . . . . . . . . . . . . . . 15,47. . . . . . . . . . . . . . .www .valvolineoil .com VL.Communications. . . . . . . . . . . . . . . 21. . . . . . . . . . . . . . . . . . . www .vlcom .com Walker. . . . . . . . . . . . . . . . . . . . . . . . . . . 9. . . . . . . . . . . .www .walkerexhaust .com WORLDPAC . . . . . . . . . . . . . . . . . . . . . .2,3. . . . . . . . . . . . . . . . .www .worldpac .com www.ssgm.com
EMPTY PLASTIC BOTTLES? THERE’S SOMETHING IN THEM FOR YOU. Stewardship Ontario is an industry organization that is committed to building sustainable communities and a greener Ontario by helping businesses, like yours, recycle certain hazardous and special wastes efficiently and cost effectively.
As part of the Do What You Can program, we will arrange to collect and recycle these items directly from your automotive service centre – at no charge to you: • empty oil and antifreeze bottles • antifreeze • oil filters To find out more about our Do What You Can program, call 416-919-5823.
Stewardship Ontario is a leader in the development and delivery of innovative and efficient recycling and waste diversion programs. This Do What You Can program is funded by the industries (our Stewards) that make and market these products. Visit us at: www.stewardshipontario.ca
dowhatyoucan.ca
2010 SSGM Garage of the Year Presented by:
Valvoline Professional Series, a comprehensive line of professional-grade service chemicals
Now, We Do It All!
Who has the best shop in Canada? The 2010 SSGM Garage of the Year, presented by Valvoline, seeks to recognize the very best independent service provider in the Canadian automotive aftermarket.
I Nominate:_________________________________ Garage Name________________________________ Owners Name_______________________________ Address_____________________________________ Phone(____)_________________________________ The reason I believe this nominee deserves this award is: ____________________________________________________ ____________________________________________________
Anyone can nominate an automotive service provider. The award recognizes excellence in the areas of good business practice, training, customer satisfaction and community involvement. Make copies and simply ask your customers, suppliers, members of your community or even competitors to complete this form. Return all your nomination forms by fax or mail to SSGM by September 20, 2010, or be nominated online at ssgm.com. The finalists will be identified in the October issue of SSGM and the winner will be announced in the December issue.
____________________________________________________ ____________________________________________________ ____________________________________________________
My Name:__________________________________ Address_____________________________________ Phone(____)_________________________________ Nominate your choice online at www.ssgm.com or complete and mail this form at left to:
SSGM Garage of the Year
12 Concorde Place, Suite 800, North York, ON M3C 4J2 or fax to: 416-510-5140
Š 2009, Ashland Canada Corp. *Source: Thomas Penway Research Poll of ASE Mechanics in the United States
www.v a lv o li n e . c o m
Only one person works on his car. And only one oil works in his engine. More ASE-certified top mechanics use Valvoline in their own cars.* Mechanics can use any oil they want. They choose the one with a proven reputation for quality, protection and a history of innovation. Valvoline.
100 YEARS UNDER THE HOOD.
TM