SSGM Service Station and Garage Management READ BY AUTOMOTIVE REPAIR SHOP OWNERS AND TECHNICIANS SINCE 1955
APRIL 2014
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Selling The Brake Job Technical Tip www.ssgm.com
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SSGM Service Station and Garage Management
EDITOR Tom Venetis (416) 510-6790 tom@ssgm.com TECHNICAL EDITOR Jim Anderton jim@ssgm.com
April 2014
Vol. 43 No. 3
what’s inside
CONTRIBUTING WRITER Andrew Brooks PUBLISHER Marc Gadbois (416) 510-6776 marc@ssgm.com SALES MANAGER Jay Armstrong (416) 510-6745 ACCOUNT MANAGER Jim Petsis (416) 510-6842 CIRCULATION MANAGER Selina Rahaman (416) 442-5600 ext 3528 srahaman@bizinfogroup.ca SUBSCRIPTION ENQUIRIES Roshni Thava (416) 442-5600 ext 3555 ART DIRECTOR Choo Hwee Kuan PRODUCTION MANAGER Steve Hofmann (416) 510-6757 PRINT PRODUCTION MANAGER Phyllis Wright VICE PRESIDENT CANADIAN PUBLISHING Alex Papanou PRESIDENT BUSINESS INFORMATION GROUP Bruce Creighton
AWARD-WINNING MAGAZINE HEAD OFFICE Business Information Group 80 Valleybrook Drive Toronto, ON M3B 2S9 Contact us via one of the following methods: Telephone: 416-442-5600 Facsimile: 416-510-5169 Website: www.ssgm.com Service Station and Garage Management is published by BIG Magazines LP, a div. of Glacier BIG Holdings Company Ltd., a leading Canadian information company with interests in daily and community newspapers and business-to-business information services. Subscription rates: Canada $51.95 + HST + applicable taxes per year; $82.95 + HST + applicable taxes for 2 years; single copy price $7.00 + $0.42 HST + applicable taxes. USA $91.95US per year; single copy price $10.00US. All other foreign in US $93.95 per year. All rights reserved. Printed in Canada. US office of publication: 2424 Niagara Falls Blvd, Niagara Falls, NY 14304-5709. Periodicals Postage Paid at Niagara Falls, NY. USPS #009-192. US postmaster: Send address changes to Service Station and Garage Management, PO Box 1118, Niagara Falls, NY 14304. Return undeliverable Canadian addresses to: Circulation Dept., Service Station and Garage Management, 80 Valleybrook Drive, Toronto, ON M3B 2S9. Postmaster: please forward forms 29B and 67B to 80 Valleybrook Drive, Toronto, ON M3B 2S9. Printed in Canada. All rights reserved. The contents of this publication may not be reproduced either in part or in full without the consent of the copyright owner. From time to time we make our subscription list available to select companies and organizations whose product or service may interest you. If you do not wish your contact information to be made available, please contact us. Member of the Audit Bureau of Circulations Publications Mail Agreement #40069240 Print edition ISSN 0381-548X On-line edition ISSN 1923-3396 Member of
Inc.
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p 03 APRIL Contents page.indd 3
o o of e b er ree e or
20 Brake Report How to sell the Premium Brake Job to vehicle owners ....................................... 12 Higher Education High school program introduces students to an automotive career path ..................................................................................................................... 16 Oil Report Stringent emissions, fuel economy standards pushing thinner oils............. 20 Contributed Editorial Automotive OEMs turn to lean belt drive systems to improve fuel efficiency ..................................................................................................... 24 Fuel Additives When and how you should use them............... 28 Contributed Editorial Veteran technician looks at selling preventative maintenance with the oil change ............................................................................................................ 34 Identifix Tech Tip It’s not your grandpa’s EGR system anymore..................................................... 38 TACT Managing the Human Element .................................................................................. 40
Departments
Editorial ..................................................................................... 4 News .......................................................................................... 6 Baywatch ................................................................................. 50 Internet Index .......................................................................... 54 Advertiser Index ..................................................................... 54 *For BlackBerrys: Go to your BlackBerry messenger and select Scan Barcode. *For iPhones: Use the App Store to download Beetagg Reader Pro.
We acknowledge the financial support of the Government of Canada through the Canada Periodical Fund of the Department of Canadian Heritage.
In association with CANADIAN
AUTOMOTIVE Technician
April 2014 SSGM 3
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|| Tom’s Editorial
The Kids Are Alright H
By Tom Venetis, Editor
The processes used to match people to jobs are broken. Owners and managers too often reduce the hiring process to one of filling a job with a warm body. Rarely do owners and managers carefully match the job’s requirements with the skill sets of the potential applicant.
ow many times have you heard this: “Today’s young people are lazy and entitled . . . They expect everything to be handed to them without having to work for it . . . they cop an attitude with their elders . . . and they spend all of their time on their phones or tablets!” Complaints about the attitudes of the young have a long pedigree. “I see no hope for the future of our people if they are dependent on frivolous youth of today, for certainly all youth are reckless beyond words...When I was young, we were taught to be discreet and respectful of elders, but the present youth are exceedingly [disrespectful] and impatient of restraint.” These are Hesiod’s words from the 8th Century BC, and you can slip them into any opinion piece or article about today’s so-called entitled generation. It’s easy to complain about today’s generation and the difficulties of hiring a qualified young technician; it’s harder to realize that the problem comes down to how we hire and manage today’s employees. Murray Voth’s newest TACT column tackles that issue head-on and deserves careful reading. Rui Martins, executive vice-president of the Automotive Aftermarket E-Learning Centre, touched upon a similar theme during his remarks at the recent AIA Service Providers Forum. He pointed out that the processes used to match people to jobs are broken. Owners and managers too often reduce the hiring process to one of filling a job with a warm body. Rarely do owners and managers carefully match the job’s requirements with the skill sets of the potential applicant. When hired, employers will often never challenge the new employee, give them meaningful work or will make them do menial tasks for months or even years. The argument is that the new employee has to “pay their dues” or the new employee is given the mantra, “I spent my first years sweeping the floor before I was ever allowed to look at a car. Suck it up.” Is it any wonder that many highly qualified employees leave? Martins put it best: Today’s young professionals do not want to perform menial tasks which they perceive to be inferior to their qualifications. They have little tolerance for employers who will not use their skill sets and refuse to offer a challenging work environment which will reward them for their efforts in growing the business. They don’t want to be placeholders, filling a job that leads nowhere; or to be treated poorly and told it is “paying their dues.” Look at the backlash against unpaid internships. The trend in the last twenty years has been to use unpaid interns as a pool for free labour. Interns have dangled before them the carrot of a possible job. The reality is there is no carrot. I know of several highly qualified and skilled persons who have gone through up to half a dozen or more non-paying internships resulting only in continuing unemployment. In the end, all decided to leave their chosen professions, fed up with how they have been treated. We should not be making the same mistakes with our qualified young technicians.
What do you think? Have your say and speak your mind! letterstotheeditor@ssgm.com 4 SSGM April 2014
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|| News Briefs Autologic Diagnostics Partners With WORLDPAC Training Institute For 2014 National Conference, Tech Sessions
Autologic Diagnostics, in partnership with the WORLDPAC Training Institute (WTI), hosted their fifth annual National Conference and Tech Sessions (NCTS) at The M Resort in Las Vegas March 6-8, 2014. A total of 260 people from across the US and around the globe were in attendance. The NCTS kicked off Thursday, March 6th with an opening evening reception at Lux on the top floor of the M Resort, followed by two days of intensive training and a closing dinner on Saturday, March 8th. Autologic training included BMW, Mini, Mercedes-Benz, Porsche, Land Rover, Volvo and Volkswagen/Audi car lines. WORLDPAC Training Institute (WTI) provided advanced technical classes on BMW, Mini, Volvo, Mercedes and shop management. New in 2014, the NCTS introduced three “hands-on” demonstration classes including Mercedes Engine 272 Repair with Jeff Henschel, 722.9 Transmission with Nathan Canson and BMW Panorama Roof with Luke Murray. “Two of the things that separate Autologic from our competitors are our world-class technical support and the extensive training we provide for our customers,” said Kevin FitzPatrick, CEO Autologic Diagnostics, Inc. “The NCTS delivers a ton of valuable technical training in a span of a few days and continues to prove it is an important annual event for both Autologic and our customers. Our NCTS event, with the ongoing support of WORLDPAC and the WORLDPAC Training Institute, continues to grow in popularity, selling out for the third year in a row.” Attendees selected four classes for a total of 16 hours of training. 6 SSGM April 2014
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Autologic instructors included: Caleb Pacheco, Justin Kidd, Tom Morgan, Dave Meseck, Steve Young, Dan Calleja and Jeff Henschel teaching classes on Porsche, CIP, Mini, Land Rover, Mercedes-Benz CLA-Class, BMW and Mercedes Engine 272 Repair, respectively. WORLDPAC Training Institute instructors included: Eric Scharping (BMW), Nick Czerula and Drew Wolf (Mini), Allen Osborne and Jimmy Abercrombie (Volvo), Luke Murray (BMW Panorama Roof ), Nathan Canson (Mercedes), Don Bonelli and Gary Machiros (Volkswagen/Audi), and Cecil Bullard (Shop Management). “WORLDPAC supports national events like NCTS because it brings outstanding training directly to many of the premier service centers in North America,” said Mario Recchia, senior vice-president marketing, WORLDPAC. “The class materials were relevant to today’s vehicles and taught by some of the industry’s leading instructors. Our relationship with Autologic strengthens one of our company’s core principles to support our customers and to help them be the very best today and in the future.” WORLDPAC’s involvement with the NCTS demonstrates the on-going relationship between Autologic and WORLDPAC in delivering top notch technical training to Autologic customers. Many raffle prizes given out during the event supported training activities including Bentley Manuals for BMW, Porsche and Mini, a Samsung Galaxy 10.1 tablet, an all-expense paid trip to WORLDPAC’s exclusive 2014 Supplier & Training Expo (STX), as well as free Autologic software support for one year.
Tenneco Launches Monroe ‘Everything Gets Old’ Consumer Promotion Tenneco’s Monroe shocks and struts brand has launched a new consumer promotion that reminds consumers during the spring car care season that replacing worn shock absorbers and struts can help enhance their driving safety. Available April 1 through May 31, 2014, the “Everything Gets Old” promotion offers a rebate cheque valued at up to $120 for qualifying purchases. The “Everything Gets Old. Even Your Shocks” message reminds millions of vehicle owners that ride control components – like other, more visible consumer products – eventually wear out and need to be replaced.
To earn the $120 rebate cheque for qualifying purchases, consumers must purchase four Monroe Quick-Strut replacement assemblies for the same vehicle. Consumers also can earn $90, $60 and $30 rebate cheques on purchases of qualifying combinations of Monroe and Rancho ride control products through the “Everything Gets Old” promotion. The promotion covers qualifying Monroe Sensa-Trac, Reflex, OESpectrum, Gas-Magnum, Max-Air and Load Adjusting shocks, plus Rancho RS5000 shocks. For more information about the Monroe “Everything Gets Old” promotion, visit www. Monroe.com after April 1, 2014. Offer form and other necessary supporting documents must be postmarked by July 2, 2014. For additional information, contact a Monroe automotive service and/ or parts provider. continued on page 8 www.ssgm.com
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TM
No Bull. Real Brakes. PREMIUM PLUS TM brake pad is a year 2021 Low-Copper compliant product certified by NSF. Leaving less amount of residue, using less toxic substances, but still maintaining a high level of braking power. Tests indicate a 38% stopping power increase and 25% high pitch noise reduction. When combined with our GEOMET coated disc brake rotors, experience a new level of braking and a set of longer lasting brakes.
2021 Copper Certified.
® © 2014 Inroble International Inc. All Rights Reserved. Premium Plus is a trademark of Inroble International Inc. The LeafMark is a trademark of The Motor and Equipment Manufacturers Association.
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www.inroble.com
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|| News Briefs
continued from page 6
Identifix Redesigns Direct-Hit Vehicle Home Page Identifix launched a redesigned Vehicle Home Page for users of its online tool, Direct-Hit. The new page improves the user experience through cleaner design, easier navigation and better display of information. Subscribers will notice a new OEM Service Manuals section, simpler search functionality, faster access to estimating information and a Quick-Hits section to find the most useful fix data more quickly. All redesigned to help increase repair shop productivity. “Our goal with the redesigned vehicle home page was all about ease of use, helping our customers get to the information they need even faster through improved layout and navigation,” said Aaron Cherrington, vice-president of Product Management and Strategy for Identifix. “Our customers who beta tested the enhanced site confirmed that we got it right, reporting both an increase in usage and overall productivity. That’s exactly what we wanted to accomplish.” The new home page was redesigned to make Direct-Hit simpler, more intuitive and user-friendly. New features include: • A new Service Manuals section, which provides access to genuine factory service and repair information on more than 30 vehicle makes. • A Search All section displays the top searches for the vehicle and allows customers the option to limit their search to Service Manuals only. • The new Estimating section includes tabs for creating maintenance plans, quotes, looking up parts and labour information and checking recalls. • The Quick-Hits section links to fix data, specifications and repair info that subscribers find most useful. Akebono Adds Over 50 New Part Numbers Akebono Brake Corporation announced it has added 51 new part numbers into its aftermarket brake pad portfolio providing coverage to more than 24 million additional vehicles. This added coverage features popular latemodel domestic, European and Asian vehicles. The company also upgraded 8 SSGM April 2014
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Walker Kicks Off Spring Car Care Season with ‘Exhaust Extravaganza’ Tenneco’s Walker emissions control brand will help consumers save on emissions control products – including mufflers, welded assemblies and catalytic converters – this spring through its “Exhaust Extravaganza” spring promotion. The Walker “Exhaust Extravaganza” promotion is available from April 1 to May 31, 2014. “The Walker ‘Exhaust Extravaganza’ promotion offers motorists a way to save on premium Walker emissions control products during this popular car care repair season,” said Sheryl Bomia, North American programs manager, Tenneco. To earn the $100 rewards cheque, consumers must purchase a qualifying Walker Quiet-Flow SS muffler or welded exhaust assembly and Walker direct-fit or CalCat direct-fit catalytic converter. The Walker promotion also offers a $50 rewards cheque for either the purchase of a qualifying Walker direct-fit or CalCat direct-fit catalytic converter or a qualifying Walker Quiet-Flow SS muffler or welded assembly. Walker products are also backed by Tenneco’s exclusive Safe & Sound Guarantee 90-day consumer cash back offer. Details about this program are available at www.WalkerExhaust.com. To learn more about the Walker “Exhaust Extravaganza” promotion, to learn which products are applicable for the offer or to download the rebate form, please visit www.WalkerExhaust.com after April 1, 2014. Necessary rebate forms and supporting documents must be postmarked by June 30, 2014. to an industry-leading software catalog program allowing Akebono to release products to the aftermarket quicker and more efficiently. “We are extremely pleased to announce that with the addition of these part numbers and upgrades to our internal software system, more than 24 million additional vehicles will be able to be equipped with Akebono’s ultra-premium aftermarket brake pads,” said Ken Selinger, director, Akebono Aftermarket sales and marketing. “We now have more parts and coverage for late model passenger car and light truck applications than ever before. Owners of these vehicles can now experience the class-leading performance from Akebono’s brake pads which often exceeds the performance of the factoryinstalled brake pads.” Delphi Product & Service Solutions Announce 28 New Fuel Modules, Pumps Delphi Product & Service Solutions announced 28 new fuel modules and pumps to its fuel management port-
folio covering more than 4.4 million popular vehicles built from 1990 to 2013, including Jeep, Audi, Chevrolet, Volkswagen, Chrysler, Volvo, Nissan, Ford and Honda applications. Visit go.delphi.com for specific part information. Inventory is available now. Delphi fuel modules and pumps are designed to deliver an immediate, uninterrupted flow of fuel to the engine’s fuel rail and injectors at the specified system pressure, resulting in more efficient operation. Delphi fuel pump and module assemblies are designed to withstand harsh alcohol fuel blends and provide dependable, long-lasting performance, quick pressure rise and quiet, efficient operation. Additionally, where required, fuel assemblies include integrated fuel level sensing components that deliver an accurate reading of the fuel level in the tank to the fuel gauge. Fuel modules typically include a fuel vapor pressure sensor that detects any leaks in the fuel tank or associated evaporative emissions components. continued on page 10 www.ssgm.com
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HIGH POWERED
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leaK fRee PeRfoRManCe Professional Grade Caliper Smooth Operation
Raybestos® Pads, RotoRs and CaliPeRs foR total PeaCe of Mind Protect your reputation with products that match or surpass OE quality and design, while increasing your sales with a full line offering and expanded coverage that is first-to-market. Let us help you grow your brake business with Raybestos Brake’s sales team, sales-generating marketing, world class training and dedicated technical support. Visit www.RaybestosBrakes.com or call 800-323-0354 for more information.
© Copyright 2014, Brake Parts Inc LLC. All rights reserved. / Raybestos trademark used under license from Affinia International, Inc.
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|| News Briefs
continued from page 8
Liqui Moly is Again the Most Popular Oil Brand in Germany Every year, three major German car magazines ask their readers which brand of oil is best. Just as in the past year, Liqui Moly was the winner. “A year ago we swore, not to rest on our laurels; to use every day to prove that we have truly earned this accolade,” said Ernst Prost, Liqui Moly business manager. “The quality of a motor oil is not limited to its technical values and
OEM approvals. How it is perceived by car drivers is also a major factor,” continued Ernst Prost. “That is why we always await the results of the reader polls with great anticipation.” Three of the leading car magazines asked their readers for their opinion. The magazine Auto Zeitung was the first. It asked its 620,000 readers to rate their personal top brands. In lubricants category, Liqui Moly took first place for the fourth year in a row. It was
Continental Celebrates Plant Expansion for Electric Parking Brake Production International automotive supplier Continental celebrated the 8,200 square meter expansion of its manufacturing facility located in Fletcher, North Carolina, USA. The US$35 million investment added production and warehouse space, new manufacturing infrastructure as well as new equipment for machining and assembly, and will create approximately 40 new jobs in the state. The goal is to increase the production capacity and the production of Electric Parking Brakes (EPB) locally. “I am very delighted about the plant expansion. The driving force behind this is the worldwide increasing demand in Electric Parking Brakes. The investment also demonstrates our commitment to exploring the US market for sustainable growth in the future and to be present for our customers locally,”said Matthias Matic, head of the Hydraulic Brake Systems business unit of Continental’s Chassis & Safety Division. Electric Parking Brakes are gaining significant ground against traditional braking systems and will be fitted to an increasing range of vehicle models and classes within the next few years. The advantage of Electric Parking Brakes is that they perform various assistance functions in conjunction with electronic brake systems to add safety and convenience. Moreover, they operate at the press of a button. Vehicle manufacturers also enjoy greater flexibility in designing interiors because there is no more hand-brake lever to protrude into the passenger compartment. “Thanks to the growing demand for brake calipers and the overall economic turnaround in North America, we have nearly tripled our regional production at the Fletcher facility over the past three years,” said Samir Salman, chief executive officer for Continental North America. “This investment demonstrates Continental’s commitment to deliver quality products to our customers and to the future growth of the automotive industry.” A result of the rapid growth in business is in parallel an increase in employment opportunities: More than 200 new employees were hired in the last three years in Fletcher. The plant is part of the Hydraulic Brake Systems Business Unit of Continental’s Chassis & Safety Division and has become a strong contributor in the company’s strategy to further develop foundation brake and EPB product segments in the region. The plant has been located in Fletcher for more than 16 years and currently employs more than 600 employees. 10 SSGM April 2014
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followed by Castrol, Mobil and Shell. In the car care product category, Liqui Moly came in second. The next poll was performed by the magazine Auto Bild. Their 2.6 million readers were requested to decide which brands were best. In the lubricant category, Liqui Moly was victorious taking first place for the third year. Liqui Moly outpaced Castrol and Mobil. Here as well, Liqui Moly also took second place in the car care product category. The magazine Auto Motor und Sport published the results of their reader poll. A total of 3.09 million readers we asked to name their best brand. The result for lubricants was also Liqui Moly for the fourth year in a row. Wagner ThermoQuiet CeramicNXT Brake Pads for 2014 Jeep Cherokee Federal-Mogul’s Wagner Brake Products brand has introduced rear brake pads for 2014 Jeep Cherokee models. These Wagner ThermoQuiet CeramicNXT low copper pads (No. QC1734) and three additional new pad sets for latemodel applications are available immediately through leading automotive parts distributors. Wagner ThermoQuiet CeramicNXT brake pads feature Wagner OE21 low copper friction formulations that are 35 per cent quieter and offer 15 per cent more stopping power and up to 40 per cent greater fade resistance than previous Wagner ceramic formulations. The Wagner Brake brand also introduced Wagner ThermoQuiet CeramicNXT low copper brake pad sets for the 2014 Acura RLX (rear, QC1698) and 2013 Honda Accord (front, QC1654), and ThermoQuiet pad sets (front, MX1611A) for 2013-2014 Ford Taurus SHO models. “We are proud to extend the Wagner brand’s leadership in coverage and technology within the fast-emerging low copper friction category,” said Christopher Battershell, director, braking, North America, Federal-Mogul Vehicle Components segment. “Our first-tomarket coverage is helping aftermarket service providers connect with new customers and deliver superior braking continued on page 46 www.ssgm.com
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|| Brakes
Pulling Out
All The Stops Providing full brake inspections and services starts with educating the customer and building trust By Noelle Stapinsky
W
hen it comes to selling brake services, technicians are frequently faced with customers that base their repair decisions solely on price. They want the best quality at the cheapest price; and too often, brake services tend to be focused around friction material replacement rather than addressing bigger issues that could be compromising the safety of the vehicle. But by appeasing the customer’s demand for the bare minimum, Ken Selinger, Akebono’s director of aftermarket sales and marketing for North America, says, “Vehicle owners ultimately have a responsibility to maintain the safety of their vehicle. By choosing lower quality parts they are unknowingly doing a disservice to themselves and may end up blaming the technician. By choosing to not use the best possible brake components, consumers may set themselves up for potential disappointment, and incur the inconvenience and added cost of a comeback because they didn’t follow their technician’s advice to use the best quality and safest components that are interacting as designed or as the OEM intended.” This is why a complete inspection of the entire brake system – rotors, calipers, and even brake fluid and hoses – is paramount for properly diagnosing necessary repairs and to educate the customer on the importance of maintaining the entire brake system; as well as emphasizing the long-term cost-saving and benefits of choosing premium brake products. The Inspection “It begins with a test drive. Verify the customer’s issue if there is one. If not, a fresh set of ears behind the wheel may identify issues the customer is not aware of,” says Dave Wagner, product manager with Raybestos Brakes. “I never quote a job without a complete four corner brake inspection – pull off all four wheels, visually inspect and measure the rotors.” While friction material is typically one of the first things to wear out, Christopher Battershell, director of braking, North America, for Federal Mogul Vehicle Components business
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segment, adds that worn rotors, drums and calipers may cause uneven friction wear that could impact the performance of the brake system. “It’s always best to inspect every single part,” continues Bob Leone, national sales for North and South America at AISIN World Corp. “Make sure the rotor has a smooth finish. If the rotor is out of spec, you’re probably going to get pedal pulsation or vibration. And techs also have to check that the caliper is operating properly and that the piston is retracting back into the housing so there’s no sludge built up there. If there is, the caliper won’t fit over the rotor and you’ll have to start all over again.” Along with following the OE recommendations for routine maintenance, technicians should also consider environmental elements and how a vehicle owner drives. Wagner points out that in colder climates the salt used on the roads to combat ice and snow is very hard on vehicles and brake components. And high humidity causes rust and corrosion. “And if you’re going up and down hills with a half ton pickup truck, you’re probably going to wear down your brakes faster,” says Michael Zhao, vice-president of sales and marketing for Inroble International Inc. “The more you apply your brakes, the more you might need to replace calipers.” Other brake system parts that are often overlooked during an inspection are the brake fluid and the hoses. If contamination, dust or debris finds its way into the brake fluid it can result in rapid caliper piston seal wear, according to Wagner. And Bob Pattengale, automotive aftermarket division training manager for Robert Bosch LLC, adds, “Keep in mind that manufacturer recommendations cannot account for every environmental condition. Testing brake fluid should always be a part of any brake repair.” Premium sales Armed with a proper diagnosis to return the braking system of a vehicle back to OE standards or better, technicians can continued on page 14
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WE DIDN’T JUST CHANGE A BRAKE PAD. WE CHANGED THE GAME.
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©Copyright 2014, Brake Parts Inc LLC. All rights reserved. The trademarks EHT and Element3 are among the trademarks of Brake Parts Inc LLC. Raybestos and The Best in Brakes are used under license from Affinia International Inc. The LeafMark is a trademark of The Motor and Equipment Manufacturers Association.
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continued from page 12
clearly communicate what needs to be done and offer recommendations. This should include talking about the unique design features and benefits of premium products. “Any time the customer – whether it’s the technician or consumer – is making a choice between good, better and best levels of technology, it’s important that he or she has a clear understanding of the differences between each option. Otherwise, the difference in their mind might simply come down to price, which isn’t a good outcome for the jobber, shop or consumer in the long run,” says Battershell. Selinger suggests, “The main thing techs can do is remind their customers that brakes are a safety system and when you’re working on this system you need to use the best possible products.” Fortunately for technicians and consumers, the price of premium brake products has become more affordable over the years. And Dean Weber, vicepresident of Proforce Automotive says the brake market overall is growing at a very healthy rate and the mid-grade brake job is the fastest growing market. For example, Proforce offers a mid-grade ceramic pad that comes with noise dampening shims and are “scortched in” for a smoother break in process. “[This product] allow installers to buy at an economy price, but sell the product as a mid-grade quality replacement pad. We’re also seeing a trend in the upsell to Geomet coated rotors. It used to be challenging to upsell to a better rotor, but with the price point closer to that of economy rotors, the technicians can now confidently upsell the consumer to a true premium brake job at an affordable price.” Whether you’re recommending aftermarket or OE parts, it’s also important to note that vehicle owners need to understand the importance of matching quality parts that were designed to work together. “The interaction of the friction material and the rotor are the last safeguard between the consumer’s operation of the vehicle and safety,” says Selinger. “We scientifically manage this friction/rotor interface to ensure our customers’ safety. We account for the heat and thermal dissipation rates required of a braking system, potential operating extremes and then specify the perfect replacement friction. This takes the guesswork out of the process for the technician and results in delighted vehicle owners and more business for their shops.” ProMax uses a positive mold technology which presses each individual pad to the backing plate, and its premium and mid-grade rotors have an electronic coating to deter rust. Ernie Fields, sales manager with ProMax Auto Parts Depot Ltd. says that ProMax’s brake pads are also “scortched in” to eliminate all break-in periods.” “It’s important to pair high quality rotors with premium disc pads,” says Robert Backode, director of product management, braking components for Robert Bosch LLC’s automotive aftermarket division. “Rotors using inferior casting metallurgies can introduce hard spots and cracking, which can seriously degrade the performance of a high quality disc pad. And it’s important that a rotor match the OE configurations dimensionally and metallurgically. This means the rotor thickness and vane configurations match the OE dimensions as these were originally constructed to address the vehicle’s specific operating conditions.” Certainly the cost of more premium products is higher, but Zhao and Selinger agree that if you consider the cost per mile, a properly serviced premium braking system is going to last a lot longer. The last thing any service station wants is comebacks. “Those cost everyone money – the supplier and the mechanic,” says ProMax’s Fields. “It’s not just the money, but also the reputation of the shop and the possibility of losing a potentially loyal customer.” SSGM www.ssgm.com
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|| Higher Education
Higher Education Trade focused high school program introduces students to automotive and industrial career paths By Noelle Stapinsky
L
abour shortages and recruiting fresh talent has long been one of the greatest challenges for skilled trades in Canada – a struggle the automotive and transportation industries know particularly well. Getting an apprenticeship straight out of high school is a rarity these days and most of the job postings for mechanics often require that the candidate is 16 SSGM April 2014
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either a fully licensed trade professional or a third or fourth year apprentice. Certainly service stations want to hire someone who’s already dedicated to their career or well on their way with a college diploma and a few years of experience under their belt. But such criteria beg the question of what’s being done www.ssgm.com
14-04-10 9:23 AM
Higher Education || to entice new talent to choose skilled trades as a career. Enter the Specialist High Skills Major (SHSM) – a set of new specialized programs offered by the Ministry of Education that were made available to public secondary schools across Ontario in 2012. The programs offer focused training in a variety of industries including transportation, agriculture, energy, and manufacturing, just to name a few, and customize the students’ secondary school education to suit their interests and talents. Darryl Timmermans, the technology department head and SHSM lead teacher at North Middlesex District High School (NMDHS) in Parkhill, Ont., is now in his second year of running an SHSM transportation program. Timmermans, who was a licensed mechanic before getting into teaching at the rural southwestern Ontario school says, “I heard about the program and after looking into it, thought that it suited my school really well. We have a lot of farm kids and kids with hands-on backgrounds.” The SHSM program at NMDHS covers all areas of the transportation industry such as automotive, small engine repair, heavy truck repair and farm equipment. Students in grades 11 and 12 must apply to qualify for the program, which includes an introduction to the transportation industry, four compulsory certification training courses – CPR, WHMIS, health and safety basics, and standard first aid – and three elective courses. During the application process the students’ parents are involved as well. “You have to have the parents’ permission. And the biggest question I get from parents is about what their kid is going to get from this program. First, I tell them that they get to custom design their education to their interests. Second, the students get training and certifications related to the industry, making them more
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April 2014 SSGM 17
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|| Higher Education
continued from page 17
International AutoShow in Toronto and will be heading back to the city this this program as the students month for the Truck World Show. And it’s not just for auto enthusiasts that want to get their hands dirty. The are required to complete SHSM program also engages those who may want to get into sales, become a cooperative placement a service manager or advisor, work in a parts store or even get into product at a business related to the design for the transportation industry. transportation industry, and After completing the program the students receive a special red seal on Timmermans consults the business partners regularly their high school diploma. Some of the students may move on to univeron training suggestions for the program. sity or college and some might seek apprenticeships or head straight into employable. And there are some [post-secondary] schools the workplace. One of Timmermans’ students landed a full that offer benefits for having completed this program,” says time job at a recreational power sports dealership where he Timmermans. “With the students, I need to know they’re in did his co-op. And another student is now an apprentice at the program for the right reasons and they are committed. I a truck shop. “The co-op gives the kids real world experiwant them all to be successful.” ence and employable skills… it also gives the employer the For the elective courses, Timmermans teaches vehicle lift opportunity to see what they’re like before they hire them,” safety and a class on air brakes, and he turns to community says Timmermans. and industry partners to help with the remaining electives, Now in its second year, Timmermans already has which includes classes such as fall protection, lockout/ students approaching him about applying for next year’s tagging, all-terrain vehicle safety, fire extinguisher use, and SHSM program. But to propel this program even further CAD and CAM training. and engage students with more transportation related The community and business partnerships are key to this experiences, industry partners are essential. Timmermans program as the students are required to complete a cooperative is on the hunt for connections to help with elective classes placement at a business related to the transportation industry, such as Drive Clean and original equipment manufacturer and Timmermans consults the business partners regularly on training. He says, “It’s important for the industry to realize training suggestions for the program. that it benefits them to be involved.” SSGM All of the other classes in the students’ curriculum are also tied into the program with what is called contextualized learning activities (CLA). “The purpose of this program is to keep the kids engaged in school, so we try to relate their other courses to transportation.” As Timmermans explains, “For example, in math class when they are learning about graphing, the SHSM student can graph different fuel economy ratings for vehicles. In science, I know one student did a research assignment on fuels and hydrocarbons.” To add even more to the program, the SHSM students get to participate in class trips. Last year they toured Fanshaw College’s new motive power facility, and this year they attended the Canadian
The community and business partnerships are key to
18 SSGM April 2014
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www.ssgm.com
14-04-09 1:41 PM
|| Oil
Ultra-Thin
Oils
In order to meet new mileage and emissions standards, expect to see new ultra-thin motor oils coming to market in the next few years, including possibly SAE 0W-16.
By Tom Venetis, Editor
W
ith the fast approaching launch of the new ILSAC GF-6 standard for vehicle motor oils, more information is slowly becoming available as to what blenders and vehicle owners can expect from the new specification. What is coming into focus is that new engine technologies and more stringent emissions standards joined with new mileage goals for vehicles are going to make these new GF-6 oils work harder than ever before. These oils will be a lot thinner and more robust than what people have been used to, with approvals for an ultra-thin viscosity grade, 0W-16/SAE 16 being given the go-ahead under the ILSAC GF-6 moniker. What is driving this? The need to meet new United States federal guidelines for improved fuel efficiency and emissions.
20 SSGM April 2014
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“The main driving force is certainly fuel economy,” says Kristin Kowolik, consumer product specialist and member of the Chevron Lubricants Product Life Cycle Management Team. “The current CAFE (Corporate Average Fuel Economy) standard for average required fuel economy is 34.9 mpg. In 2016, this requirement will go up to 37.8 mpg.” By 2025, all vehicles and light-duty trucks sold in the United States will have to post 54.5 mpg of fuel efficiency, a near doubling of today’s approved mileage standard. They will also have to produce significantly lower emissions as well. To meet those standards, car makers are pushing engine designs to improve fuel efficiency and to reduce emissions, says continued on page 22
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14-04-09 1:42 PM
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|| Oil
continued from page 20
Oliver Kuhn, who works in research and development with the German-based oil blender Liqui Moly. And the way to do that is to have engines that can operate using thin motor oils. “Thin oil shows less inner friction and thereby reduces the overall friction in the engine,” Kuhn continues. “Thin oil is one tool in the car manufacturers’ toolbox to reduce the ecological footprint of combustion engines.” “It is Honda who is driving this program and is the main driver for this new GF-6 [thin] oil,” says André Bolduc, product manager, lubricants and car care with Auto-Camping Ltd. “Fuel economy and direct injection engines with turbochargers are pushing this. These engines have smaller displacements. In Europe, you have 1.8 litre engines in E-Class Mercedes. That is a pretty small engine, one that we once saw in the old Rabbit which was a much smaller car that today’s [Volkswagen] Golf. But you now have these small displacement engines in mid-sized vehicles. These are very high-tech engines that work much more powerfully than before.” This is placing unique challenges on oil blenders as these new thin ILSAC GF-6 motor oils have to meet stringent specifications. Ian Hutchison, brand manager, Castrol Automotive with Wakefield Canada, says these will include: increased fuel economy throughout the oil change interval; enhanced oil robustness; protection against low-speed preignition; improved wear protection for ‘idle stop’ engines; and reduced aeration over the entire oil change interval. But some engine makers are pushing engine designs that can operate on oils that are going to be even thinner than 22 SSGM April 2014
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the 0W-20/SAE 20 motor oils that are going to be coming out under the ILSAC GF-6 specifications. Honda is developing and will soon roll out engines that operate on oils that will have a 0W-16 viscosity grade approved by the SAE. “SAE 0W-16 oils represent the new, lowest SAE oil viscosity classification defined by this technical organization,” says Scott Lindholm, Pennzoil global product applications specialist. “SAE 0W-16 oils are ‘thinner’ at high temperatures than other oils, SAE 0W-20, 5W-20, 5W-30, etc., in order to reduce losses from pumping thick oils in an engine to improve fuel economy. SAE 0W-16 oil development is just one of the many engineering efforts to help automakers achieve the 54.5 miles per gallon target established for 2025. Of course, the challenge is to provide very thin oils that also provide wear protection.” No two ways about it, it is going to be a difficult balancing act. “Basically, there are two ways to reduce the motor oil’s viscosity,” says Liqui Moly’s Kuhn. “First, we can use thinner base oils — but then the motor oil suffers from higher evaporation losses. Second, we can use less viscosity improvers on the additive side. Already, today’s thinner oils like 0W-20 contain significantly less viscosity improvers compared to let’s say a 10W-40 oil. The true challenge for SAE 16 oil is the lubrication. A basic lubrication is ensured by the base oil. But the thinner the base oil, the less effective is this ‘natural’ lubrication and the more important is the lubricating performance of the additive packages. This is where lots of the research resources are invested right now, in developing next generation additives with improved lubrication properties.” Wakefield’s Hutchison says there will have to be a balance between how thin the oil can become while still lubricating critical engine components. Not striking that balance means the engine will either not achieve the needed fuel economy or it will experience more wear and tear. Hutchison explained this in greater detail in an email: “A lubricant must maintain a certain minimum sheared viscosity in order to provide adequate hydrodynamic lubricant and prevent friction between moving parts from causing wear. Of course, with today’s additive technology, friction modifiers, ZDDPs, and shear stable polymers [it] allows us to reach lower SAE viscosity grades than ever before. The new SAE 16 grade that is being introduced with GF-6 for fuel economy benefits is a prime example. In order to ensure that wear protection is not compromised by fuel efficiency improvements, the SAE J300 spec for this new SAE 16 viscosity grade must have a minimum High Temp/High Shear viscosity.”
continued on page 44 www.ssgm.com
14-04-09 1:43 PM
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14-04-08 11:54 AM
|| Veyance
How’s Your
OAD IQ?
By Tom Lee, Veyance Technologies As more and more automotive original equipment manufacturers turn to lean belt drive systems to improve fuel efficiency, it’s crucial that technicians are prepared to service the new technologies that help them run. One critical component is the overrunning alternator decoupler (OAD), which requires a different skill set and special tools for replacement compared with a regular pulley. OADs are now beginning to come due for replacement. How well do you know OADs and their proper replacement procedures? 24 SSGM April 2014
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14-04-09 1:46 PM
W
Veyance ||
hy OADs? First, a little background. In recent due to the increased noise, vibration and harshness (NVH). years, OEMs have been using larger alterna- It’s also important to replace an OAD with the OEMtors in vehicles (160 to 200 amps vs. 60 to 70 specified replacement part because many are designed and amps a decade ago) to power “infotainment” manufactured to provide precise overrun and isolation charitems such as DVD players and acteristics for specific vehicle electronic information systems, as applications. well as heated seats and heated Because it’s such a critical windshields. Additionally, OEMs part of the belt drive system, The OAD helps to reduce overall are increasingly adopting smaller the OAD should be checked engines that improve fuel econoevery 50,000 to 60,000 miles, belt drive system tension, my, but also inherently make the especially on smaller vehicles belt drive much rougher than on in warm climates, although resulting in lower hub loads on all a larger engine. The combination OADs can last up to 100,000 of larger alternators with more miles on larger engines (like a of the bearings within the system, mass and smaller, fuel-efficient V6) in cooler climates. Failengines presents challenges to the ure to replace a worn OAD including the water pump, power belt drive system—among them could result in excessive NVH steering pump, tensioner pulley, belt slip, belt chirp and increased and unexpected breakdowns. vibration. It’s also important to check routing idlers and, of course, the However, through the use of the OAD if there’s any trouOADs, car manufacturers are able ble with the alternator, as the alternator bearings. Without the to implement a lean belt system OAD is a wear-sensitive item (lower belt tension, smaller tenand is much less expensive to OAD, the vehicle could experience replace. sioners, narrower belts and pulleys) to reduce component cost, achieve Fortunately, there’s an easy excessive belt flutter, worn or better fuel economy, power the approach to troubleshooting alternator and maintain a smooth OADs called the Look, Listen broken tensioners, extreme belt ride. Many foreign and domestic and Feel method. If you suspect carmakers are using OADs in the OAD is failing on a vehicle, wear, belt ejection, unwanted many of their new models. follow these three easy steps to Similar to the overrunning know for sure: noise from belt slippage and alternator pulley (OAP), which Look. With the engine runhas been around for several ning, examine the belt drive vibrations that can be heard and years, the OAD has a one-way system, being careful not to clutch that allows the insides of place your hands too close to felt by the driver. the alternator to release during any moving parts. Take a close engine shutdown and transmislook at the tensioner to see sion shifting. However, the OAD if it’s moving back and forth also has a steel torsion spring that excessively; if it is, the belt absorbs the increased vibration drive system probably needs to from smaller, fuel-efficient engines and be serviced. keeps the belt tensioner still, resulting in a Listen. Keep the engine smooth and quiet drive. running and now listen for The OAD helps to reduce overall belt belt rumble and identify drive system tension, resulting in lower hub any belt spans that are loads on all of the bearings within the system, vibrating excessively. If including the water pump, power steering pump, you can hear a rumble, the tensioner pulley, routing idlers and, of course, the OAD may be the culprit. alternator bearings. Without the OAD, the vehicle could To inspect the OAD itself for abnormal noises, put the experience excessive belt flutter, worn or broken tensioners, transmission in Park, rev the engine up to 2,500 to 3,000 extreme belt wear, belt ejection, unwanted noise from belt rpm, then shut off the ignition. After the engine shuts down, slippage and vibrations that can be heard and felt by the the rotor inside the alternator will continue to spin for a few driver. seconds. At this point, listen for a buzzing noise. If you hear Although similar, OADs and OAPs are not interchange- the noise after shutdown, the OAD is likely worn out and able; if a car manufacturer uses an OAD, technicians must needs to be replaced. replace it with an OAD. Drivers will notice immediately continued on page 26 if an OAD is replaced with a regular solid pulley or OAP
www.ssgm.com
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April 2014 SSGM 25
14-04-09 1:47 PM
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continued from page 25
Feel. The final test in determining whether an OAD needs to be replaced requires a special OAD tool kit that can be purchased through your warehouse distributor or local tool supplier. Often, this is a five piece kit that includes a 17mm hex, 10mm external hex, Torx, triple square and a 17x20 spline tool. With your kit in hand, make sure the engine is shut off and the keys are out of the ignition before performing this OAD check procedure. Using a pick tool, remove the one-time-use cap (plastic caps can be removed using a prying motion; rubber and metal caps need to be pierced in the center and then pried off ). Based on the particular OAD’s design, insert the correct tool into the shaft of the OAD and—while making sure the belt is tight—rotate the shaft of the OAD in both directions while the belt holds the pulley portion. When the OAD is working properly, it should feel smooth in one direction and have a spring feel in the other (drive) direction. The OAD should be replaced if it’s locked up, freespinning or rough, or has no spring action. Once you’ve determined that the OAD needs to be replaced, it’s recommended that the entire belt drive system—belt, belt tensioner and OAD—be serviced at the same time. If a bad OAD has been running on the engine, the belt and belt tensioner are likely to have been negatively affected and may also be close to failure, putting the vehicle at risk for a breakdown. Understanding OAD technology is critical for shop owners and technicians alike in order to educate customers and ensure full customer satisfaction. SSGM Tom Lee, automotive aftermarket marketing manager for Veyance Technologies, manufacturer of Goodyear Engineered Products, has more than 30 years of experience in the automotive industry. For more information on OADs, visit www.goodyearep.com/ OAD or watch OAD video tutorials at www.youtube.com/veyancetechnologies. The GOODYEAR (and Winged Foot Design) trademark is used by Veyance Technologies, Inc. under the license from The Goodyear Tire & Rubber Company. Goodyear Engineered Products are manufactured and sourced exclusively by Veyance Technologies, Inc. or its affiliates. The Gatorback trademark is licensed to Veyance Technologies, Inc. by The Goodyear Tire & Rubber Company. ©2014 Veyance Technologies, Inc. All Rights Reserved.
26 SSGM April 2014
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www.ssgm.com
14-04-09 1:48 PM
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14-04-15 10:03 AM
|| Fuel
Engine Additives
Additives and cleaners can be made part of a regular maintenance schedule if technicians take a bit of time to learn about how to use them By Tom Venetis, Editor
F
uel additives and cleaners are controversial for service technicians. Many will point to a previous history of using them where the results were not what they wished them to be; or with claims made by some makers of cleaners and additives being less than promised. Additives and cleaners over the years have improved and the trend in the service industry is to use them judiciously when there is an obvious need and a clear benefit can be had for the vehicle owner. The question is not whether to use them, but when and how to safely use them. “Most fuel additives are designed to remove deposits,” says Harry Hartkorn, head application engineer at Liqui Moly. “Deposits are inherent to the system of combustion engines and every engine suffers from them sooner or later. They build up in the intake system, in the combustion chamber and in the exhaust system. Common reasons for deposits are short distance trips less than 30 kilometers which do not allow the engine to reach its operating temperature, and substandard fuel quality. Those deposits hamper the proper function of the engine. The newer the engine design, the less tolerant it is towards deposits. “Additives can be used either as a preventative or to solve existing problems like loss of power, increased fuel consumption, rough idling, and so on. Those problems are not limited to a specific car segment although older cars being driven mostly on short distance trips are more likely to suffer.” Gork Ma, sales manager at Specchem Inc., distributors of the Bluechem line of engine cleaners and additives agrees such products should be used when engine contaminants are causing performance 28 SSGM April 2014
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issues for the vehicle owner. “Bluechem’s Fuel System Cleaner binds and removes moisture from the fuel system while lubricating and cleaning all fuel system components. [It] is recommended every 20,000 kilometers or sooner if drivability issues arise.” Pat Burrow, technical director with International Lubricants Inc., makers of the Lubegard line of automotive engine cleaners and additives, says questions of when a cleaner or additive should be used often come about when vehicle owners look to prevent problems from fuels that may not meet OEM requirements for their engine. “Fuel in North America contains [anywhere between] 10-15 per cent ethanol. For this reason and the advent of direct injection engines, the use of fuel additives and cleaning agents has become a necessary part of vehicle maintenance.” “One of the biggest problems with ethanol is reduced storage life of the fuel,” Burrow explains. “The fuel/ ethanol blend has a 90-day product life in a closed fuel tank. Vehicles that are not driven frequently – seasonal vehicles, collector vehicles, etc. – can have problems with ‘bad’ fuel in as little as three months. This is also true of hybrids that primarily run on battery and only consume a limited amount of fuel as a back-up energy source.” In a vehicle’s carburetor, or in port injection or direct injection engines, current fuel blends can create Bluechem’s High Performance Cleaner and Care is made for use with all gasoline and diesel engines, gearboxes and differentials. It removes all sludge, dirt and contamination from internal engine surfaces, and improves compression, reduces oil and fuel consumption by removing harmful varnish deposits from the piston ring and upper cylinder area. www.ssgm.com
14-04-09 1:49 PM
Fuel || problems that can be addressed by service technicians with periodic cleanings that removes the carbon deposits that are often left behind on intake manifolds, valves and injectors. The question then becomes how safe are these cleaners and additives. Some technicians remember when cleaners and additives caused more problems than they claimed to fix. In those days, the solvents used to clean an engine and improve its performance would often not fully break down the built-up contaminants. It would leave behind large pieces that would get pushed through the engine, resulting in damaged components. Sometimes the solvents would damage critical engine seals, pumps and injectors. Bluechem’s Ma says Bluechem’s fuel system cleaner is made to protect against those possibilities as its formulation breaks down deposits enough that “they can be safely burned through regular combustion without clogging or fouling sensors and filters. Bluechem’s philosophy is to first lubricate, then clean.” Ma claims that Bluechem’s oil system cleaner uses advanced detergents and dispersants to break down sludge, varnish and carbon around the ring areas and throughout the oil system to restore compression and performance to a vehicle’s engine. “[It] does not contain any simple alcohols so it will not dry out seals. In fact, we have special additives to help restore elastomer and seal performance. [The oil system cleaner] is added to the used oil and the engine is run for fifteen minutes. The technician then continues to perform the oil change service. Using the engine’s heat and pressure, contamination in the oil system is broken down and evacuated through the oil change process.” “Fuel system additives perform several different tasks depending on what the technician is trying to achieve,” adds International Lubricants’ Burrow. “Some only clean and some only stabilize fuel. They are safe to use as required maintenance in the case of direct injection engines in order to maintain performance. Lubegard Fuel System Booster is unique because it is a three-in-one fuel system cleaner, lubricator and fuel stabilizer.” Burrow continues that the fuel system booster contains a proprietary polyether amine detergent technology that is highly concentrated and performs well in all types of intake systems. “It also contains a proprietary FLA additive that provides lubrication of the fuel pumps and injectors improving oxidative stability and lubricity.” “If the engine has been serviced on a regular basis, performing the flush with a mild, non-solvent based product such as Lubegard Engine Flush will safely remove varnish and deposits,” continues Burrow. “Add Lubegard Engine Flush to the engine reservoir sump and start the vehicle. Allow to run until operating temperature is reached. Shut down and immediately drain used fluid while still hot. The varnish and contaminants will flow out with the used fluid. Any flush that remains will cause no damage (unlike solvent based flushes) and the fresh fluid will not be affected or damaged by any residual flush remaining in the system. [It] is formulated using detergent and dispersant agents that clean in a manner that will not damage seals or cause large amounts of contaminant to accumulate in clumps. The detergents displace the varnish and deposits holding them in suspension in the used fluid until drained at the end of a warm-up period.” Ma says any vehicle will benefit from regular injector and combustion chamber cleaning. “However, with today’s direct injection engines, it is increasingly imperative to keep the combustion chamber, valves and injectors free from contamination.” When used as part of a regular maintenance schedule, Bluechem’s pressurized cleaning systems are made to target the injectors and combustion chambers through continued on page 30
www.ssgm.com
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April 2014 SSGM 29
14-04-09 1:50 PM
|| Fuel
continued from page 29
the intake valves and will help “restore the vehicle performance back to the manufacturer’s [engine] specifications.” “When performing a flush on any engine it is necessary to know the service history,” Burrow’s adds. “High mileage engines that have been neglected can be a big problem if the technician tries to use an aggressive flush (such as solvent based product) to remove the sludge and deposits. Very often the end result is an engine that starts to experience problems like leaking seals and improper function. “Make sure the customer understands the possible negative results before flushing a high mileage unmaintained unit. If
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Lubegard Fuel System Booster uses PEA and FLA technologies to specifically address and treat the newer DIG (direct injection) fuel systems in addition to the traditional intake-port delivery systems of today.
the engine has been neglected and there are heavy deposits of sludge it can be difficult to remove once it is displaced. Sometimes the sludge is holding things together and the end result of an aggressive solvent based flush is leaking seals and clogged passages and filters.” “Of course, it is important to stick to the instruction,” adds Liqui Moly’s OPTIONS Hartkorn. “It is similar to medicine: the dosage makes the venom. Applied in the proper manner, additives are completely safe and there is not even a small risk of damaging the engine. “Additives are both a problem solver and a problem preventer. Workshops can
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Liqui Moly’s Harry Hartkorn holds an engine piston head to show how regular use of cleaners can keep critical components free of harmful contaminants.
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|| Contributed Editorial
It Is Not Just An
Oil Change By Kim Stankiewicz, Performance Initiatives Kim Stankiewicz is a 33 year Licensed Technician and operated a general automotive repair and maintenance facility in Breslau, Ontario for 16 years. After selling the operation in 1999, Stankiewicz moved to the aftermarket supply side of the business, specializing in preventive maintenance products and equipment.
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here is no such thing as “just an oil change.” For years in our industry, the oil change has been used as an excuse for poor communication between the service facility and the customer. Let’s get the vehicle in with a cheaply priced oil change and when it’s on the hoist we will look for and try to sell immediate work with a common excuse for the lack of sales being that the customer has no money. If we step back and put ourselves in the customer’s shoes, think about how we would react if our expectation was that we were just coming in for an oil change and now it becomes, “You need $400 worth of work and we need to keep your car all day.” If you as the vehicle owner haven’t budgeted the time or the money for the work, the likely response will be, “Just do 34 SSGM April 2014
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the oil change for now and I’ll think about getting the other work done later.” The problem is the needed work doesn’t go away, but it piles up and gets added onto the next service interval, which may again be perceived as just an oil change. If all of the systems on a vehicle have a life cycle, and most systems can be monitored, then there should be no excuse as a service professional to not be aware of this and communicate service needs ahead of time, not just when the vehicle comes in for that oil change. The challenge for a service operation today is that with new vehicle technologies and better quality parts, the intervals in the maintenance schedule for many of today’s vehicles is spread out over a greater number of kilometers than before. Oil and fluid changes are now often recommended every six www.ssgm.com
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Contributed Editorial || months or 8,000-16,000 kilometers. Some parts and systems on today’s vehicles are rated to last up to 160,000 kilometers before needing to be serviced or replaced. We also see that the factory service schedule may not include servicing some of the sub-systems during the scope of the warranty period, with the implied conclusion that they should never be serviced. At the same time, preventative maintenance is more crucial than ever in order to keep the vehicle operating safely and reliably. That is where the need to improve our communications about the most frequent maintenance opportunities comes in. J.D. Power and Associates’ most recent look at customer satisfaction with dealership and independent service operations points to how extended service intervals are changing the dynamic of the service visit. Today’s customer is likely to visit a service operation only twice a year rather than three or four times a year as was common before. It is during those times that service operations need to be identifying and pre-selling preventative maintenance, needed inspections and maintenance service on vehicle systems and presenting a budget for the work needed during that next scheduled oil and fluid change. Today’s vehicles also demand oils and fluids that have to be correctly matched to the technology. A mistake can be costly. Technicians have to keep several important things in mind when doing an oil or fluid change: • Energy efficient engine designs now run hotter and have tighter tolerances • Is the engine diesel or gasoline powered? Does it operate with flex fuel and biodiesel? • Performance designs, including turbocharging and supercharging will dictate what kinds of oils and fluids can be used • Diesel EGR will also dictate the oils and fluids used • GDI • Various viscosities to meet CAFE requirements as well as internal technologies: • VVT (variable valve timing) • MDD (multi displacement on demand) • Hydraulically actuated timing chain tensioners • Low tension rings The options available to service these technologies are also growing every year: • Mineral based petroleums • Semi-synthetics • Full synthetics • Engine cleaning chemistries to minimize the effects of combustion • Soot control in diesels • Piston ring cleaning to maintain compression www.ssgm.com
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• Oil conditioners and fortifiers to improve the function and service life of oil. Too often, we allow vehicle owners to take a mandated oil change to a quick lube operation. We believe an oil change, on its own, is not enough of a revenue generator or that it is a loss-leader for attracting business into the bays on slow days. Sure a quick lube operation will change the oil and filter and have the vehicle on the road in half-an-hour for $70; but think for a moment about all the other critical vehicle systems that are neglected during that oil change: • Who monitors the rest of the vehicle systems? • W ho maintains the rest of the vehicle? • W ho monitors the safety systems of the vehicle? (A Master Tech?) • W here will the owner take the vehicle when it breaks down? • Does this enhance ownership satisfaction? • Does this enhance brand loyalty? • Does this enhance reliability? Too many service providers build their business model on waiting for something to go wrong with a vehicle, rather than building a business model of preventing things from going wrong. If we work with the old breakdown business model, then we create a situation of having customers coming to us unprepared for the time and cost of needed work to be done to their vehicle. In the end, the vehicle owner will leave the shop frustrated with the whole experience and not return when yet another problem comes up. This is not the way to build a long-term relationship with the customer. There are reasons why family physicians and dentists schedule regular exams. If your dentist did not schedule regular cleanings, examinations and x-rays to monitor the condition of your teeth, they could not help you prevent a dental problem from happening or catch a problem early enough so that it can be fixed before it becomes bigger. Regular examinations will certainly not stop all problems from happening, but the dentist will be able to catch something and book a time needed to fix it, a time that works with both the client’s schedule and theirs and perhaps even help in budgeting for the needed procedures. Why do all this? They know if you are aware of the need and that they brought it to your attention, then they are more likely to get the business. So that oil and fluid maintenance is still fundamental to our business as it is an opportunity to educate vehicle owners on preventative maintenance, and the first step to building profitable customer relations. SSGM April 2014 SSGM 35
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14-04-09 1:55 PM
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14-04-09 2:06 PM
|| Identifix Technical Tip
It’s Not Your Grandpa’s
EGR System Anymore! By Jim Newkirk, Identifix European Specialist, Certified ASE Master, L1, Bosch BSC3
-Illustration courtesy of Volkswagen of America (VWOA)
Vehicle: Volkswagen with Tier2 BIN5 TDI 2.0L CBEA Diesel EGR System Trouble codes: P047A (DTC 001146) Exhaust Pressure Sensor 2 (G451) Open Circuit P047B (DTC 001147) Exhaust Pressure Sensor 2 (G451) Implausible Signal 38 SSGM April 2014
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s
!
Identifix Technical Tip ||
L
et’s start with a little background on Volkswagen’s new EGR system. To meet the extremely tight Tier2 Bin5 standards for emissions (maximum of 10 milligrams/ mile particulate matter and 70 milligrams/mile NOx for diesel vehicles) the new Volkswagen 2.0L CBEA TDI diesel engine uses a complex EGR system in conjunction with a diesel oxidation catalyst + diesel particulate filter (known as the DOC+DPF), a NOx storage catalyst and a H2S (sulfur) catalyst to achieve efficient NOx and particulate matter reduction. The EGR system consists of two parts: High Pressure Side - Exhaust gas is recirculated from the exhaust system after the Exhaust Manifold and controlled by a High Pressure EGR Valve. Exhaust gas is then fed into the Intake Manifold after the Throttle Valve.
1| 2|
ow Pressure Side - Exhaust gas is recirculated from the L exhaust system between the DOC+DPF and the NOx storage catalyst. Exhaust gas is then fed through an EGR cooler and Cooler Flow Control Valve to the intake air system at the turbocharger compressor inlet. An Electronic Exhaust Throttle Valve is included between the NOx storage catalyst and the H2S catalyst. This valve is used to control differential pressure between the NOx storage catalyst and turbocharger and assists with Low Pressure EGR return flow and catalyst regeneration. In addition, there are two EGR pressure sensors and four exhaust gas temperature sensors to measure the flow state, temperature and general health of the Exhaust After Treatment components. Close monitoring of the EGR and Exhaust After Treatment components is critical for NOx reduction and proper regeneration of the DOC+DPR catalyst, the NOx storage catalyst and the H2S catalyst. A failure of any component will lead to excess emissions, and could potentially lead to failed catalyst regeneration cycles and eventual failure of the Exhaust After Treatment components. WHEW! OK, so what does this all have to do with trouble codes P047A (DTC 001146) Exhaust Pressure Sensor 2 (G451) Open Circuit P047B (DTC 001147) Exhaust Pressure Sensor 2 (G451) Implausible Signal? The codes indicate a potential problem with the G451 Exhaust Pressure Sensor 2 signal (implausible) or wiring (open circuit). This sensor monitors the pressure and flow in the Low Pressure EGR system. The function of combined Low Pressure and High Pressure EGR system operation is continuously adjusted depending on engine operating conditions and RPM. No-load engine operation results in high amounts of High Pressure EGR applica-
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tion and low amounts of Low Pressure EGR application. With rising engine load and engine RPM, the recirculation of exhaust gases is shifted to the Low Pressure EGR system to increase the recirculation flow rate. This allows for optimum NOx reduction at mid to high engine loads. At high engine loads, the cooled Low Pressure EGR system is much more efficient than the High Pressure EGR system at adding the correct amount of exhaust gas recirculation for NOx reduction. The G451 Exhaust Pressure Sensor 2 monitors flow rate of the Low Pressure EGR system from after the diesel oxidation catalyst and the diesel particulate filter (DOC+DPR) to the EGR cooler assembly. The trouble codes indicate a problem with the G451 Exhaust Pressure Sensor 2 Signal or G451 wiring or connections. To test the G451 Sensor: Locate the G451 Exhaust Pressure Sensor 2 below a heat shield near the oil filler neck.
1| 2|
Inspect the exhaust pressure feed lines from the N213 EGR Valve 2 housing and from the base of the DOC+DPF assembly to the G451 Exhaust Pressure Sensor 2. The exhaust pressure feed lines must be intact, not leaking, not plugged or bent (Note: This is a critical step. Any leakage, restriction or damage to the pressure lines can cause the G451 to output an implausible signal.)
3|
Inspect the G451 Exhaust Pressure Sensor 2 wiring as follows: • Pin 1 (Black wire) = 5-volt power supply, ignition on, from pin T94/14 of the PCM. • Pin 2 (Brown wire) = Good ground at all times from pin T94/79 of the PCM. • Pin 3 (Green wire) = Signal return to pin T94/34 of the PCM. Values are about 0.48 volts with no exhaust pressure. The voltage will increase in a linear fashion as exhaust pressures increase.
4| 5|
Repair any wiring/connector defects as necessary.
I f the G451 Exhaust Pressure Sensor 2 output voltage does not react as described and all of the wiring and pressure lines are OK, then the sensor is faulty and must be replaced. In this particular case, the wiring to the G451 Exhaust Pressure Sensor was damaged. After repairing the harness normal G451 Exhaust Pressure Sensor operation was restored. The technology that is required to achieve mandated emission levels can seem overwhelming at first but with an understanding of how the system is designed to operate, the diagnostic process is not so far removed from Grandpa’s EGR! SSGM
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|| TACT
Needing and Managing
the Human Element in Your Shop By Murray Voth, TACT
“T
his business would be a lot easier if it wasn’t for the human element.” I hear this comment on a fairly regular basis from shop owners. They are not referring to their customers, which I acknowledge can be a challenge, they are referring to their employees. Or I hear, “I never signed up for this human resources stuff. Why don’t people just do their jobs!” There was a time when a King ruled the land and everyone basically worked for the King. Most of us would have been known as serfs, wearing rags and living in dirt floor hovels. Then there is the old saying, “He who has the gold makes the rules.” During the early industrial age people were paid just enough to eat and stay alive so they could come back to work. During the Depression people would do anything to have a job to feed their families. And up until recently, many business owners, managers and bosses of any kind were accustomed to saying “jump” and we as employees would say “how high?!” mostly because there were usually many more people than there were jobs. But as many of you have noticed, times have changed. It is no longer legal to use corporal punishment to motivate employees. Things other than money motivate many employees. The shortages of employees in some trades and fields of work have put the employee in the proverbial driver’s seat, and in addition to that, many of the current generations of employees when asked to “jump” ask “why?” More and more employees in the developed world want to know how their job contributes to the better good of the company
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they work for or for the community in which they live. They need the job for the money, but they don’t just do the work for money or for a sense of duty like many of our parents did. They want to have a say in their work place, they want their job to have a creative element or to be challenging rather than monotonous, and many employers don’t know how to handle that, they take it as insubordination. Before
I launch into the rest of this article I want to remind all of the readers that 1) we have all been an employee at some time in our lives and we need to remember what that was like, and 2) there are a lot of really good employees in our businesses and we need to acknowledge them and be grateful for that fact. Managing Today’s Employees My thoughts in this article are a natural sequence to the last two articles I wrote; the last one about clarifying your role
as a manager, and the previous one about what it takes to be a business owner. Once you begin to have clarity in these roles, your role as a leader will become more effective. You then will be able to focus on helping your team get the results that the business needs to prosper. As business owners with little training in this area we make several common mistakes. And we don’t make these mistakes once; we repeat them over and over again. 1) We hire friends and family because we want someone we can trust; however, we do not lay out clear expectations of performance and we end up with employees that feel privileged. 2) We tolerate poor performance on the part of one employee. We do this because of the fear of a confrontation, because we are lazy, because we are too busy putting out fires, because we might not find someone else, or we have let it go on so long that the financial costs of severance prohibit us from moving on. Imagine what your good employees feel about working for your company when you put up with this. Hey wait a minute, I remember now; you can’t find good employees anyways. 3) We don’t communicate well with our employees. This includes current standard operating procedures or any new changes that are coming to the business. We don’t communicate our expectations, we think or hope they can read our minds. 4) We don’t give our employees feedback of any kind. How do they know if they are doing well or not? I call it managing by emotion. If the boss is in a good mood I must be doing a good job, if the boss is in a bad continued on page 42 www.ssgm.com
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|| TACT
continued from page 40
mood, I must be doing a bad job. But enough about the challenges, let’s talk about solutions. Let’s start with the existing team members. The first thing is to create or acquire and modify some job descriptions for each position in your company. A job description will describe the skills and attributes required for the position. It will have general descriptions of duties and responsibilities and the standards by which these will be carried out. Don’t create the job descriptions to fit the current employees; rather create the position and the job description for it. Your current employees will then need to be trained for that position. In a way, they would all be hypothetically reapplying for their new job. And maybe even with training they might not be the right person for the job, and some difficult decisions need to be made. On a more positive note, most employees when they receive clear direction and expectations are much better performers and less stressed. This article is about drawing the best out of our teams, not beating it out of them. Having the Right Management Tools It is important to have several different tools rather than trying to jam them all into one. The next document to begin work on is your SOP Manual (Standard Operating Procedures). Flying by the seat of your pants is over. By standardizing all of the systems and procedures, service and repair processes, your business will begin to get consistent results. What is your customer write up process, vehicle inspection process, test drive process and so on and so forth? Yes, I train shops to use the same test drive route for all test drives. That way you will know how long it takes, the roads and turns are the same, and just the vehicles are different. Have shop cleanup checklists; tool and equipment maintenance and service checklists. Another important document to create or have created is your employee handbook. This book has all your company benefits listed, how and who qualifies. It outlines cell phone and Internet use policies, as well as lunch breaks, coffee breaks and smoking policies. I will also include vacation 42 SSGM April 2014
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policies, statutory holidays and overtime policies. Many shop owners express frustration with how vacations are booked, but unless you have a policy, you are going to get what you got. You could include your company occupational health and safety documentation as part of this, but many well-implemented shops have this as a separate handbook. Next we need to create a positive employee review process. One of the key things that employees are looking for is feedback on their performance. Too many owners see a review process as waiting till their frustration builds up to a point of anger, calling the employee into the office and unloading on them. This needs to be a positive process. I recommend having reviews at least twice a year. I don’t think that performance reviews should necessarily be tied to pay increases. Even though an employee’s performance has a direct effect on the profitability of the company, I prefer to separate these conversations. The performance review is about giving positive feedback and constructive coaching, and training in areas that need improvement. In addition, I believe that employees all need to be trained on some of the basic financial and operational numbers that they have a direct effect on. I would then use this knowledge in a separate wage review. A one-page performance review document is all you need. Don’t over complicate this process. Make sure that the employees are made aware well in advance of this process, and ensure these are done by appointment rather than on the fly. Provide a copy of the review to the employee for them to review prior to the actual review. The last step in this section is to create a way for the employee to review the company and the management.
Although I am addressing staff meetings near the end of this article, it is probably the first practice to add to your business. Many shop owners have never had staff meetings besides the occasional yelling session. Others have tried and stopped because they always seem to spiral into negative whining sessions. And many employees only experience staff meetings when the boss has had enough and needs to dump on them. I would recommend regular staff meetings, quarterly at a minimum, monthly is great, and many top shops have a short weekly meeting as well. These meetings should be between 30 minutes and 45 minutes long, the weekly ones could be as short as 10 minutes. There should be a prepared agenda with a short amount of time allotted for “other” topics. The agenda should include topics such as operational successes, operational challenges, equipment needs and or repairs, suggestions from employees and new announcements from management. For example, staff meetings are a good place to present job descriptions, handbooks and the review process. Make sure that individuals are not singled out during staff meetings, which is saved for the review process, or an individual meeting. Fundamentally, human beings will not make long-term changes in their behaviour based on negative threats or logical arguments. People need to want to change. This change happens when people see how this benefits them morally, ethically, communally and lastly financially. As individualistic as our society is, people like being part of a community or a team. The more they feel part of the team the better their participation and performance. SSGM
Dave Meunier’s Automotive Management Training and Consulting group is one of the most sought after providers of business solutions for shop owners in Canada. Contact Lee Meunier, toll free at 1-866-489-8228 (TACT) or by email Lee@proshopmanager.ca www.ssgm.com
14-04-09 1:59 PM
|| Oil
continued from page 22 One of the issues that will surround this new ultra-thin SAE 0W-16 oil is that it is not designed to be backwards compatible, meaning that is should not and cannot be used in today’s GF-5 engines, says Robert Skaggs, vice-president, sales and marketing, Blue Water Group, the distributor of Mobil Lubricants. “This new J300 initiative is meant to address the high temperature grade range (i.e. SAE 20, 30, 40, etc.) of multi-grade oils with no change being effected on the low temperature grade range (SAE 0W, 5W, 10W, etc.). The primary aspect is to directly affect the ‘flow characteristics’ of the high temperature range - thinner = greater flow characteristics = less friction/drag in the engine = better fuel economy. Yes, the kinematic viscosity will be much better as well - 6.1 mm2/s minimum to <8.2 mm2/s maximum, at 100 degrees C. “The minimum high temperature high-shear rate viscosity is 2.3 mPa•sec at 150 C. (As a reference, the kinematic viscosity of 0W20 via J300 will be revised as an SAE 20 oil’s kinematic viscosity, which currently is measured at 100°C (212°F) and was 5.6 cSt to less than 9.3 cSt. Under the new J300, the minimum kinematic viscosity will be increased to 6.9 cSt to bring
the other oils to come out under the GF-6 specification. One suggestion is to identify SAE 0W-16 oils with a GF-6B specification. “The SAE 0W-16 grade will clearly be identified with the new viscosity grade clearly shown on the label of the engine oil as all viscosity grades are now,” says Pennzoil’s Lindholm. “There is consideration being given by API to the use of a unique symbol to aid in the identification of low viscosity oils which may be suitable for use only in engines designed for these low viscosity products.” “There are discussions among industry leaders of having a unique ILSAC starburst symbol for the new viscosity grades but nothing has been decided or finalized yet,” adds Chevron’s Kowolik. “ILSAC GF-6 will be split into two categories. ILSAC GF-6 A will include all current viscosity grades and will be backwards compatible. ILSAC GF-6 B will include the new lower viscosity grades, will not be backwards compatible and will be OEM dependent. The introduction of GF-6 and these new viscosity grades will certainly introduce some confusion not only for consumers but also for marketer, distribu4 2 5 Viscosity Kinematic (mm /s) High Shear Rate (mPa.s) tors and quick-lube Grade at 100°C, minimum at 150°C, minimum facilities. Educating the public will be 16 (new) 6.1 2.3 crucial. 20 (modified) 6.9 2.6 “Viscosity grades usually go up and 30 9.3 2.9 down in multiples of 5 (for example SAE 0W-20 and SAE the range of SAE 20 in line with that of the higher-viscosity 0W-30). While trying to come up with a new viscosity grade grades). Viscosity modifiers (and to a lesser degree friction designation, industry leaders wanted to avoid confusion and modifiers) will play a major role, additive wise, in gaining the decided not to introduce SAE 15 oils. 15W-40 is one of the benefits required. most popular viscosity grades in the heavy duty market and “For the layman, the message is increased fuel economy with consumers could have mistakenly put heavy duty oil into a superior ‘stay in grade’ capability. The 0W16 will differentiate passenger car. SAE 16 category was adopted instead to ensure itself from today’s oils by using a proprietary additive package that there was no misalignment between the oil and the correct designed specifically for this grade to enable it to maintain both application.” fuel economy gains with the ability to stay in grade during drain “At the moment, it is not clear how API will handle this intervals as set out by the OEM.” issue,” adds Liqui Moly’s Kuhn. “But, of course, clear labeling is What technicians need to know is that because these oils crucial in order not to confuse consumers as well as profesare not backwards compatible, they can only be used with sionals. GF-6 will be compatible to GF-5, whereas GF-6B vehicle engines that are specifically rated and designed to use with SAE 16 will be a class of its own. The letter ‘B’ means them, says Thom Smith, vice-president, branded lubricant a huge difference.” technology with Ashland Inc. “You just can’t take your car “GF-6B will be completely unrelated to GF-5 and will that is doing a 05W-30 motor oil and think you will get better be even lower viscosity leading to a unique formulating fuel economy by pouring in a 0W-16 motor oil. You will risk approach where the base oil selection, the balance of addidoing some serious damage to the engine if that engine has tive, and the viscosity modifier will all be critical aspects,” not been designed to use that specific grade of oil. says Antonio Ramos, marketing manager with Automobile “As we go to the smaller displacement engine with turbo- Solutions Americas Inc., distributor of the Veedol line of chargers, they will be running hotter and there will be greater lubricants. “The proposed GF-6B oils would provide the stress put on the oil, so we expect we will need higher levels same performance as GF-6A, but with the aim of lower of antioxidants, more thermal stable detergents and more HTHS to deliver potential fuel economy benefits. This dispersants to keep the engines clean.” offers the possibility of potential GF-6B oils operating at Because of the risk of accidentally pouring an SAE 0W-16 viscosity ranges of less than 0W-20 once these new viscosity SSGM oil into a vehicle not rated for it, there are already moves to grades are defined and accepted by SAE.” develop a clear identification between SAE 0W-16 oils and 44 SSGM April 2014
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14-04-02 8:00 AM
|| News Briefs
continued from page 10
performance on a full range of latemodel foreign nameplate and domestic applications.” Inroble Launches Low-Copper Brakes for the Canadian Market Inroble has introduced a full lineup of 2021 low-copper certified brake pads. Copper is a highly toxic substance and many brake pads in the market contain over 20 per cent of copper. As brake pads wear, copper and other metal contents are deposited on highways and washed into our rivers and lakes. Inroble Premium Plus brake pads have no hazardous metals only containing low amounts of copper (less than five per cent). This is a year 2021 requirement in California and the State of Washington. Although this law has not yet been enforced in Canada, Inroble will not disregard the importance of preserving our environment. “We cannot just reduce the copper contents of an existing brake pad and make it low-copper. If we do that, it will destroy the balance of the formulation, it will create problems with noise, fade and wear. With years of research, Inroble have found copper replacement substances that surpass the benefits of copper for our Premium Plus formulations,” said Michael Zhao, vice-president of sales and marketing. With extensive testing by Inroble engineers, Premium Plus brake pads are designed to meet the needs of specific vehicle applications. Those include domestic, import, European and full size trucks and SUVs. Mitchell 1 Offers Live Training Sessions Auto service professionals who would like assistance mastering Mitchell 1 solutions such as ProDemand, the industry-leading OEM repair information software, can now join live training sessions that are offered through the new Get2Know Training Center section of the Mitchell 1 website. “The live training sessions in the Mitchell 1 Get2Know Training Center are a really good resource to help technicians and other professionals become proficient quickly with Mitchell 1 products,” said Nick DiVerde, 46 SSGM April 2014
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GM’s New Modular Ecotec Engines are More Adaptable, Efficient A new generation of Ecotec small-displacement engines streamlines General Motors’ global powertrain portfolio with a modular architecture that broadens its adaptability to global markets and reduces manufacturing complexity – while offering customers leading-edge efficiency, refinement and durability. The new engines were developed for GM’s global vehicle portfolio and will power many of the company’s highest-volume small cars and compact crossovers – including the next-generation Chevrolet Cruze specifically tailored for China, which launches in 2014 as a 2015 model. By 2017, more than 2.5 million new Ecotec engines are projected to be built annually in at least five manufacturing locations around the globe: Flint, Mich. (U.S.); Shenyang, China; Szentgotthárd, Hungary; Toluca, Mexico; and Changwon, South Korea. The Flint facility alone represents an investment of more than $200 million in technology and tooling to support the engines’ production. “Transportation solutions vary around the world and GM is committed to developing engines matched to the needs of the regions where they’re sold,” said Steve Kiefer, GM vice-president, Global Powertrain Engineering. “The new engine family is designed to achieve segment-leading refinement and efficiency, and will make its way into five GM brands and 27 models by the 2017 model year.” The new Ecotec portfolio will include 11 engines, with three- and fourcylinder variants ranging from 1.0L to 1.5L – including turbocharged versions – and power ratings ranging from 75 horsepower (56 kW) to 165 horsepower (123 kW), and torque ranging from 70 lb-ft (95 Nm) to 184 lb-ft (250 Nm). The architecture is also designed to support hybrid propulsion systems and alternative fuels. The first production applications include a 1.0L turbocharged three-cylinder for the Opel ADAM in Europe, and 1.4L turbocharged and 1.5L naturally aspirated four-cylinder engines for the 2015 next-generation Chevrolet Cruze in China. The turbocharged variants enable the engines to deliver the power and torque of larger-displacement engines with the efficiency of smaller engines. For example, the turbocharged 1.0L three-cylinder used in the Opel ADAM makes as much power as the naturally aspirated 1.6L four-cylinder it replaces – with an estimated 20 per cent improvement in efficiency. In fact, the new Ecotec family is on the leading edge of efficiency, with the new 1.4L turbo up to five percent more efficient than the 1.4L turbo engine it will replace. The new Ecotec engines also deliver segment-challenging refinement. Noise intensity is up to 50 per cent quieter than Volkswagen’s EA211 1.4L four-cylinder and up to 25 per cent quieter than Ford’s 1.0L turbo three-cylinder. senior marketing director, Mitchell 1. “Whether they’re a beginner looking to get started, or a more advanced user looking for a specific answer, they’ll find valuable information in the center to help them get to the next level of mastering their software.”
The sessions cover various product features and include real-world example lookups, followed by questions and answers. In addition to ProDemand, live training is also offered for SureTrack, ProPack (Lube Sticker Pro, continued on page 48
www.ssgm.com
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WILL SHE BE LINKED TO YOU?
It won’t be long until most vehicles in America will be able to broadcast their diagnostic condition and other critical operational data. The vehicle manufacturer will be listening and the vehicle owner will receive proactive service notifications from the car dealer. But, will aftermarket service providers be a part of the conversation?
Get Connected at GAAS 2014 to find out the answer.
GAAS 2014 • MAY 20-21
Hyatt Regency O’Hare
Rosemont, IL (Chicago) View speaker bios, current agenda, and
REGISTER NOW! www.globalsymposium.org
IHS Automotive Driven By Polk is the corporate sponsor of the Global Automotive Aftermarket Symposium
GAAS is made possible through the generous support of the University of the Aftemarket Foundation
SSGM2014SYMP
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|| News Briefs
continued from page 46
Message Pro and Report Pro) and products covering Class 4-8 trucks. All of the upcoming training sessions are listed by week on the homepage of the Get2Know Training Center site as well as on the monthly calendar of events page. In addition to live training, the Get2Know Training Center also provides a library of training videos for ProDemand covering topics such as vehicle selection, maintenance, codes, components, service manual, SureTrack, estimate guide and quotes. The video training available for the Manager SE shop management software includes convenient learning modules accessible 24/7. These high-quality, easy-to-follow modules are divided into 30-minute sessions and can be completed for product certification. Uni-Select To Increase Presence In Virginia With Acquisition of J.K. Distributors Inc. Uni-Select’s subsidiary Uni-Select USA Inc. has signed an agreement to acquire substantially all the assets of J.K. Distributors Inc. The transaction is subject to usual conditions and is expected to close March 17. Uni-Select says the acquisition will complement and strengthen its activities on the East Coast. Established in 1971, J.K. Distributors Inc. is involved in the wholesale distribution of automotive replacement parts, maintenance items and accessories. The company’s team of 150 employees serves a clientele of service centers and fleet accounts from its warehouse and nine corporate stores located in Virginia. “This strategic acquisition will bring significant value to our activities,” said Brent Windom, president and chief operating officer, Automotive USA at Uni-Select. “We will combine the acquired assets and expertise of J.K. Distributors to the activities of our newly inaugurated distribution center in the Washington, D.C., area to offer our new customers access to highly efficient services and access to a wide array of products. This acquisition will further leverage recent investments made to our network and 48 SSGM April 2014
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New Digital Steering Catalog, Prop Shaft ID Guide from Cardone Cardone’s new Steering Catalog features hundreds of new SKU’s and covers import and domestic, reman and new power steering pumps, rack and pinions, steering gears, pittman arms and Magna-Pure Power steering pumps and filters. In addition, their 18 page Prop Shaft ID Guide helps you determine exactly which part you need by breaking down each prop shaft by part number, length, code and type.
systems and will provide attractive synergy opportunities. “Our team was very successful in the past months in optimizing our operations,” Windom added. “Their commitment and efforts allowed Uni-Select to be positioned for solid and sustainable growth. Our industry continues to consolidate and we intend to capitalize on this trend while continuing to deliver solid results and preserving our healthy financial position. We welcome this consolidation opportunity that will contribute to the strengthening of our presence on the U.S. East Coast.” Monroe Brakes Offers Consumers Ways to Save On Brake Replacements This Spring Consumers can receive rebate cheques valued at up to $30 on brake replacements completed between April 1 and
May 31, through Tenneco’s Monroe Brakes “Trust the Pros” promotion. Consumers also can save on Monroe Brakes product purchases through the concurrent Monroe Brakes “Stop Shop” promotion. The Trust the Pros promotion offers a $30 rebate cheque to consumers who
have two sets (front and rear) of qualifying Monroe Brakes Total Solution brake pads installed at a participating professional repair shop. To earn a $15 rebate cheque, consumers must have one set (front or rear) of qualifying brake pads installed at a participating professional repair shop. To participate in the Stop Shop promotion, consumers who purchase two sets of qualifying Monroe Brakes Total Solution brake pads for do-it-yourself installation can qualify for a $10 rebate cheque. Consumers who purchase one set of qualifying brake pads for do-it-yourself installation can earn a $5 rebate cheque. Monroe Total Solution ultra-premium ceramic and semi-metallic friction formulations are available for over two million popular late-model passenger vehicles and are engineered for quality stopping power and pedal feel, reduced dust and long life. Additional promotion details – including a complete list of qualifying products and downloadable promotion rebate forms – will be available at www.MonroeBrakes.com after April 1, 2014. To qualify for the rewards, all submission forms and supporting documentation must be postmarked no later than July 2, 2014. Monroe Total Solution brake pads are backed by Tenneco’s exclusive Safe & Sound Guarantee 90-day consumer cash back offer. Details about this program are available at www.MonroeBrakes. com. SSGM www.ssgm.com
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Constant high voltage, heat, oil, grease, and ozone exposure will eventually deteriorate C.O.P. Boots and cause them to fail. Inspect and replace C.O.P. Boots every 80,000 kilometers to correct or prevent misfires, and to help prevent further costly damage to Ignition Coils, Sensors, ECU’s, and Catalytic Converters.
WHY CHOOSE PRENCO C.O.P. BOOTS?
Industry Leading Import/Domestic Coverage • Over 3000 Applications for Model Years 1990 To Present • Manufactured To Meet or Exceed O.E. Fit, Form, Finish • Tested In-House to I.S.O. 19813 Standards
C.O.P. BOOTS • IGNITION COILS • IGNITION WIRE SETS • SENSORS • CAPS/ROTORS • BRAKE HYDRAULICS Call 1-800-268-8592 To find your local PRENCO dealer
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SSGM BAYWATCH New Products
Rechargeable LED Leak Detection Flashlight Tracer Products has unveiled the Tracerline OPTI-PRO Max— a cordless, state-ofthe-art, true UV (violet light) LED leak detection flashlight. It makes automotive leaks easy to spot, while slashing valuable diagnostic time for technicians. The OPTI-PRO Max works with all Tracerline universal/ester and PAG A/C dyes, as well as TP-3400, TP-3405, TP-3900 and TP-3940 fluid dyes. Leaks can be seen using the true UV LED light even without using the yellow glasses provided. This powerful unit is specially designed to fluoresce dyes brighter and with greater contrast than standard blue light inspection lamps. With an inspection range of 25 feet (7.6 m) or more, the OPTI-PRO Max easily gets into tight, cramped areas that larger lamps can’t. Its rugged, corrosion-resistant, anodized aluminum body stands up to years of heavy shop use. Powered by a rechargeable lithium-ion battery, the lamp provides four hours of continuous inspection between charges. The unit has a 100,000-hour LED service life. Tracerline www.tracerline.com
High Capacity Intercooler Fan Kit
Digital Display Circuit Tester The Snap-on Digital Display Circuit Tester (EECT400) has an LCD display that provides a “no guess” voltage value of the circuit and a backlit LED that indicates red for power or green for ground. It provides surge-protected +-0.3v accuracy from 3 to 19.99v, plus the computer safe <10mA circuit draw allows for confident testing. With the EECT400, technicians will have one hand free to wiggle wires, replace a fuse or operate a switch. Another important feature is a solid copper clip for maximum electrical signal transfer. Snap-on www.snapon.com/shoptools
Dodge Suspension System Offering
Lingenfelter Performance Engineering announced the availability of a high capacity aluminum intercooler heat exchanger and twin electric fan kit for the 2009 - 2014 Cadillac CTS-V (part #L320030709). The kit replaces the factory intercooler and is designed to provide improved intercooler fluid cooling. The Lingenfelter high capacity Cadillac CTS-V kit includes the TBRC001 control module (part #L460220000) which is designed to control two relays based on temperature sensor readings. This module independently activates the relays for the twin fans and the intercooler fluid pump. Thus, the fans are only on when needed, providing quieter operation. The TBRC-001 can also be used to activate intercooler water spray based on air temperature or alcohol injection based on intercooler temperature. Lingenfelter Performance Engineering www.lingenfelter.com 50 SSGM April 2014
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Rancho launched a 4-in. performance suspension system for 2013-2014 Dodge Ram 1500 4WD trucks and a “Level It” system for 2003-2014 Dodge Ram 2500/3500 diesel trucks. These kits add to a full range of Dodge systems available from Rancho, an industry leader in performance suspension systems and shocks. The new Rancho Dodge Ram 1500 kit (RS66401B) includes an exclusive Rancho design and construction elements to help ensure maximum durability and performance. The kit includes Rancho‘s one-piece subframe, constructed from lasercut, ¼-in. thick steel and precision matched for superior fit and finish. Rancho engineers also include CNC-machined, durable extended-length steering knuckles and a set of tie rod ends. This newest Rancho Dodge system, which easily accommodates 34.5-in. tires, will not affect the vehicle‘s Electronic Stability Control System and allows for re-use of the stock wheels. Rancho www.GoRancho.com www.ssgm.com
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41 Years of making
a difference
Your continued support (more than $4 million in donations) has had a profound impact on MDC. In honour of our efforts, and yours, MDC has created the Annual Fred Shaddick Community Service Award recognizing outstanding contribution to the community.
Since 1954, Muscular Dystrophy Canada has been committed to improving the quality of life, mainly through donations, for the tens of thousands of Canadians with neuromuscular disorders and taking the lead in research for the discovery of therapies and cures. Shad’s R&R has continually supported these efforts since 1973 by donating over $4 million dollars to Muscular Dystrophy Canada. Now entering our 41st year of support, the automotive aftermarket continues to fulfill founder Fred Shaddick’s original mission of FoR the KiDS.
Mark your calendars for the 41st Annual Shad’s R&R Golf Tournament on Thursday, June 12, with all proceeds to Muscular Dystrophy Canada.
Station Creek Golf & Country Club - Stoutffville, Ontario If you would like to become a sponsor or make a donation to SHAD’s R&R FoR tHe KIDS, please contact one of our board members directly.
Shad’s Board of Directors: • Bill Hay • Brad Shaddick • Cameron Young • Luc Champagne • Mike Fazackerley • Ray Osika • Scott Stone • Shaun Keogh • Steve Gushie
Bill.Hay@dayco.com brad.shaddick@federalmogul.com cameron.young@ca.bosch.com luc.champagne@autosphere.ca mike.fazackerley@matthewscott.com rosika@gates.com sstone@mevotech.com skeogh@eastpenncanada.com steve.gushie@carquest.com This ad space generously donated by the media partners.
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SSGM BAYWATCH New Products
High Intensity LED Light With Collapsible Quadpod
Cardone Reman Parts Cardone announced the release of 45 A1 Cardone remans part numbers and 66 Cardone Select new part numbers. This release features a combination of new SKU’s for popular vehicles like the Ford Explorer along with some newer, niche applications like the Nissan Leaf and Fiat 500. Cardone www.cardone.com
PIAA Aero Vogue Silicone Wipers PIAA-USA Corporation has just launched its new, patented Aero Vogue Silicone Wiper Blades for high performance applications. These innovative wiper blades are designed to deliver the best in performance and functionality for drivers in all seasons. The new Aero Vogues feature PIAA’s patented silicone technology, which reduces surface tension, causing water to repel from the windshield for maximum wiping capability and streak free operation. The silicone infused blade continually reapplies an active silicone coating on the windshield to ensure smooth and quiet operation. This silicone protection also causes rain to bead, allowing greater windshield visibility even when the wipers are off. Blade formulation is heat and ozone resistant, which helps extend blade life and maintain performance. The overall design of the new aero style cover is built for maximum performance at high speed. It features “Pass Through” technology, which greatly reduces blade chatter and wind lift when traveling at higher speeds. The frameless, low profile, aerodynamic design of the Aero Vogue helps to deliver streakfree performance by creating more pressure points across the entire length of the blade, and helps to eliminate snow and ice buildup. PIAA-USA Corporation www.piaa.com 52 SSGM April 2014
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The LEDP5W-TP1-50CR work area light tower provides operators with a very versatile lighting solution for operations where easily managed mobile illumination is required. It comes complete with an IP68 rated 150 watt LED light head, an aluminum quadpod, and 50’ of 12/2 SOOW cord in a retractable cord reel. The LED light head mounted atop of a 7’ to 12’ extendable quadpod produces 14,790 lumens of flood light capable of illuminating an area 540’ in length by 480’ in width. The LED light emitter contains thirty CREE XLamp XPG five watt LEDs producing 493 lumens each that are arranged in a heavy duty aluminum housing to produce a 60° flood beam ideal for use as mobile work and area lighting. The LED unit is waterproof to three meters, sealed against intrusion by dust and dirt, and very ruggedly constructed to withstand the most demanding environments, conditions and applications. This portable LED light is comprised of an adjustable LED light head mounted on a four leg quadpod fabricated from non-sparking powder coated aluminum. Larson Electronics www.Larsonelectronics.com
Ford Turbocharger Hose Kits Gates is first-to-market with its complete Ford silicone hose and clamp kits for turbocharger applications. Research has shown instances of OE turbocharger hose becoming oilsoaked and subsequently failing, rendering the system inoperable until the hose is replaced. Currently, turbocharger replacement parts are often only available at the OE dealer, making it harder to find parts when needed. Additional parts to complete the repair, such as clamps, can be hard to find, leading to extra sourcing time and inconvenience. The Gates OE+ turbocharger hose solution prevents oil permeation and the T-bolt clamps provide better sealing. The all-in-one kit has all of the parts, including turbo charger hose, and two correctly fitted T-bolt clamps, needed to complete the repair. The Gates Ford Turbocharger Hose Kits are currently available for F250-550 Super Duty trucks, model years 1999-2010. Coming soon: Dodge Truck applications. Gates www.gates.com
www.ssgm.com
14-04-09 2:01 PM
SSGM BAYWATCH New Products
Bolt Lock Publishes 2014 Product Line Catalog Strattec Security Corporation has released a new 2014 12-page Bolt Lock catalog featuring new products and part numbers for all compatible keys for Ford, GM, Chrysler, Toyota and Nissan vehicles. BOLT’s product line includes the Coupler Pin Lock, Padlock 2.0, Toolbox Latch Retrofit Kit, Cable Lock, Trailer Spare Tire Lock, Lock Cylinder and the 5/8-inch and 1/2-inch Receiver Lock. There is also a GM Replacement Handle Assembly designed to allow truck owners to quickly switch from a non-locking to a locking tailgate using Bolt technology. Strattec Security Corporation www.boltlock.com
Improve Performance with Rislone Gas Treatment Rislone Gas Treatment conditions fuel to prevent gum and varnish buildup. It helps gasoline burn cleanly, which improves performance and extends engine life. One super-concentrated 177 mL bottle should be used with every fill-up to maintain optimum efficiency. Gas Treatment (P/N 34777) comes packaged in Rislone’s EZ NozzleTM/MC bottle, which is built to perform better than standard additive bottles. The patent-pending EZ Nozzle bottle features a built-in flow valve that prevents spills by giving users time to properly insert the bottle into the fuel filler neck. EZ Nozzle is also designed to work with capless or obstructed fuel systems. When inserted into a capless tank, the EZ Nozzle opens the fuel system safety door and allows the additive to flow in smoothly. Rislone Gas Treatment works with all gasoline types, including flex fuel and ethanol blends. It is compatible with fuel-injected, turbo, direct-injected and carbureted engines. Rislone www.rislone.ca
Parts Washer Offers Three Tiers Of Features Kafko has introduced a line of Oil Eater Flex Line parts washers that offer three tiers of features with add-on options. Each comes with six gallons of eco-friendly Oil Eater Original cleaner and a three year limited warranty. Each waterbased system has a 440 lb. working tray, 26-gallon soaking capacity, adjustable “goose neck” spigot and thermally protected 350 GPH pump. The other tier features include a low fluid level protection switch, high-impact HDPE lid, 20-piece cleaning brush kit and 10W moisture-resistant LED work light. Kafko International www.oileater.com
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Programmable Sensor Add-on Package for Snapon TPMS3 The Snap-on TPMS3 Tire Sensor System Tool just got a whole lot better with the introduction of the Snap-on Programmable Sensor Add-on Package (TPMS3PRG). With this new capability, service technicians can program replacement or duplicate aftermarket tire pressure monitoring sensors, saving time and reducing sensor inventory. The new Snap-on TPMS3PRG is an optional activation that allows users to utilize their existing TPMS3 tool to program aftermarket TPMS programmable sensors. The TPMS3PRG can replace a sensor with low battery life or one that is non-functioning, as well as create a duplicate set of sensors for customers that change from summer to winter sets of tires. The TPMS3PRG works with all the major aftermarket sensors including: EZ-sensor, Alligator sens. it, Dorman DiRECTFIT, Standard Clone-able, NAPA Echlin Clone-able, Intermotor Cloneable and OEC ID Copy (Orange). The Snap-on TPMS3PRG kit consists of a registration certificate containing a web TPM code which allows access to sensor programming functionality and a 2GB micro SD storage card. The kit requires TPMS3 software version CS2-02 or newer. TPMS3PRG is a one-time activation to program aftermarket TPM sensors and subsequent updates to TPMS3PRG are part of the standard TPMS3U annual update. Snap-on www.snapon.com/shoptools
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SSGM Automotive Internet Directory Automotive Internet Directory Service Station and Garage Management
.com
Visitthese thesecompanies companiesdirectly directly their web addresses or check growing of Links Hot Links at www.ssgm.com. Visit at at their web addresses or check out out the the growing list oflist Hot at www.autoserviceworld.com. To can bebe included in this directory andand on the contact aross@jobbernews.com Tofind findout outhow howyour yourorganization organization can included in this directory on web, the web, contact marc@ssgm.com.
AUTOMOTIVE ELECTRONICS Allan’s Automotive Electronics Ltd.
www.allansautomotive.com Phone: 780-469-8060 Your Automotive Test Equipment Repair Specialist Tool Sales and Service. We provide service and warranty for most makes of automotive test equipment.
AUTOMOTIVE PARTS & ACCESSORIES Aisin World Corp. of America, Inc. (AWA), a leading Tier One automotive components supplier and one of the world’s largest manufacturers of aftermarket parts. AISIN’s original equipment technology and know-how is used to ensure product quality and reliability. To learn more about our products, request a catalogue today. www.aisinaftermarket.com Goodyear Engineered Products www.goodyearep.com/aftermarket Research and testing. Just two of the reasons Goodyear automotive replacement products deliver the ultimate in performance and value. NGK Spark Plugs Canada Limited www.ngksparkplugs.ca The World Leader in Spark Plugs, Oxygen Sensors and Ignition Wire Sets. Used by 87% of the World’s OE Manufacturers S.B International Inc. www.sbintl.com “We keep engines humming”
AUTOMOTIVE RECYCLERS Carcone’s Auto Recycling and Wheel Refinishing www.carcone.com With over 32 years of experience Carcone’s Auto Recycling & Wheel Refinishing is your one stop for quality recycled products and wheel refinishing needs. Call today at 1-800-263-2022 or visit us on line at www.carcone.com Standard Auto Wreckers View Our Online Inventory @ www. standardautowreckers. com or call 416-286-8686. Experienced Shipping Department to Ensure Parts Arrive Safely.
BUSINESS MANAGEMENT SERVICES The Automotive Aftermarket E-Learning Centre Ltd www.aaec.ca AAEC - BEST - Business Evaluation Support & Training - Instructing and Coaching with the Proven Business Management Tools that drives a shop’s Bottom Line, Team Culture and Marketplace Credibility.
TOOLS & EQUIPMENT AIR LIQUIDE CANADA INC. www.airliquide.ca Your one-stop shop for all your industrial gases and welding supplies. Auto Test Tools.ca
Your one stop for specialized diagnostic tools and accessories. Contact; www.auto-know.com, ronbrown@ on.aibn.com, 1-800-665-8773
WAREHOUSE DISTRIBUTORS & BUYING GROUPS Bestbuy Distributors Limited www.bestbuydistributors.ca Independent buying group and warehouse distributor that allocates its profits to member shareholders and provides unbeatable value for independent jobbers. The E.R.I. Group www.theerigroup.com Canada’s Premier Machine Shop Buying Group
HAND CLEANERS GOJO Industries, Inc. www.automotive.gojo.com GOJO is a leading manufacturer of skin care products and services for many marketing including automotive and manufacturing. GOJO continues to pursue a commitment of creating well-being through hand hygiene and healthy skin.
Check us out on Facebook and Twitter
ADVERTISERS’ INDEX Advertiser
Page #
Website
ACDelco..................................................56..................www.TechConnectCanaada.com ADVICS North America Inc....................11...................................www.ADVICS-na.com AIA Canada............................................41...........................www.becarcareaware.com Bluechem-Canada.................................29.......................www.bluechem-canada.com BMW Group Canada..............................55.................................... www.pass.bmw.com BPI/Raybestos.........................................9......................... www.RaybestosBrakes.com BPI/Raybestos.......................................13................................www.element3eht.com Chevron Canada....................................19.......................................www.Havoline.com CRC Canada............................................43.......................................www.crc-canada.ca Delphi Product & Service Solutions........5.......................... www.delphiautoparts.com DENSO Products & Services America.....37..........www.densoautoparts.com/alternators Ford Motor Company............................15..................................................www.ford.ca Gabriel Ride Control..............................30..........................................www.gabriel.com 54 SSGM April 2014 JOBBER NEWS / MARCH 2014
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Advertiser
Page #
Website
Global Automotive Symposium...........47.........................www.globalsymposium.org Identifix............................................ 32,33..............................www.ssgm.identifix.com Imperial Oil Limited..............................21...............................................www.mobil.ca Inroble International Inc.........................7..........................................www.inroble.com Liqui Moly USA......................................26........................................www.liqui-moly.us Midas International...............................23............................www.midasfranchise.com Prenco....................................................49..................................www.prenco.corp.com Promax Auto Parts Depot Ltd...............14...........................www.autopartsdepot.com Snap on Tools of Canada.......................31......................................www.hofmann.com Trico Products.................................. 27,36............................... www.tricoproducts.com VL Communications..............................45...........................................www.vlcom.com Wix.........................................................17......................................www.wixfilters.com Worldpac..................................................2........................www.worldpac.ca/wanted 6 www.ssgm.com
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Original BMW Parts
bmw.ca/parts
The Ultimate Driving Experience.®
QUALITY BUILDS CONFIDENCE, CONFIDENCE BUILDS BUSINESS. REPAIR WITH ORIGINAL BMW PARTS.
Only Original BMW Parts are quality engineered for the high performance demands of BMW vehicles. Demand the right part for the job, build your customers’ confidence and your business. Order Original BMW Parts 24/7 with PaSS*, BMW’s online parts ordering system. By using Original BMW Parts you benefit from: • Parts that are BMW engineered, tested and approved • Parts that fit right the first time • 2 year manufacturer’s limited warranty • Competitive pricing • Same-day delivery** For more information, please consult your BMW Retailer and visit www.pass.bmw.com. *Access limited to registered participants only. Certain conditions may apply. **BMW Group Canada delivery to most authorized Retailers. Certain restrictions and limitations may apply. ©2014 BMW Canada Inc. “BMW”, the BMW logo, BMW model designations and all other BMW related marks, images and symbols are the exclusive properties and/or trademarks of BMW AG, used under licence.
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