Service Station Garage Management March 2009 by Annex Business Media

Service Station & Garage Management .com

SSGM MARCH 2009

Hidden profits in underperformed belt, hose maintenance

Exhaust systems Diagnostic equipment report

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March 2009

Vol. 39 No. 3

what’s inside

Editor

Tom Venetis (416) 510-6790 tom@ssgm.com Assistant Editor

David Halpert (416) 510-6784 dhalpert@ssgm.com Technical Editor

Jim Anderton jim@ssgm.com Art Director

Ron Taylor Publisher

Marc Gadbois (416) 510-6776 marc@ssgm.com Circulation Manager

Selina Rahaman (416) 442-5600 ext 3528 srahaman@bizinfogroup.ca Subscription Inquiries

Gail Page (416) 442-5600 ext 3549 Production Manager

Steven K. Hofmann (416) 510-6757

See Page 10

Print Production Manager

See Page 26

Phyllis Wright

Vice President Canadian Publishing

Belts and Hoses Underperformed maintenance on belts, hoses are a profit centre for shops . . . . . . . . . . . . 10

New tools offer wireless connectivity, hybrid and foreign nameplate support . . . . . . . . . . 14

Exhaust Systems Challenges of selling exhaust systems in tough times . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

CAT Holding your breath with a Ford gasket repair . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Tire and Wheel Report Falken Tire takes to Canadian winters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Menieur on Management Budget for a Net Profit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Departments Editorial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6 News . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8 Garage of the Year Nomination . . . . . . . . . . . . . . .15 CARS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23 Jim’s Rant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29 Baywatch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32 Solutions to February’s Puzzles . . . . . . . . . . . . . . .33 Crossword/Sudoku . . . . . . . . . . . . . . . . . . . . . . . . .36 Internet Directory . . . . . . . . . . . . . . . . . . . . . . . . . .37 Advertiser’s Index . . . . . . . . . . . . . . . . . . . . . . . . . .38 In association with

4 SSGM March 2009

President Business Information Group

Bruce Creighton

Diagnostic Equipment Report

We acknowledge the financial support of the Government of Canada, through the Canada Magazine Fund, toward our editorial costs . We acknowledge the financial support of the Government of Canada through the Publications Assistance Program towards our mailing costs . PAP Registration No . 11028

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Service Station and Garage Management is published 12 times per year. A Division of BIG Magazines LP. Subscription rates: Canada $51.95 + GST + applicable taxes per year; $82.95 + GST + applicable taxes for 2 years; single copy price $7.00 + $0.42 GST + applicable taxes. USA $91.95US per year; single copy price $10.00US. Foreign in US $93.95 per year. All rights reserved. Printed in Canada. The contents of this publication may not be reproduced or transmitted in any form, either in part or full, including photocopying and recording, without the written consent of the copyright owner. Nor may any part of this publication be stored in a retrieval system of any nature without prior written consent. SSGM, USPS 017-231 is published monthly by Business Information Group, US office of publication; 2424 Niagara Falls Blvd, Niagara Falls, NY 14304-5709. Periodicals Postage Paid at Niagara Falls, NY. US postmaster: Send address changes to SSGM, PO Box 1118, Niagara Falls NY 14304. From time to time we make our subscription list available to select companies and organizations whose product or service may interest you. If you do not wish your contact information to be made available, please contact us via one of the following methods: Phone: 1-800-668-2374, Fax: 416-510-5148 E-mail: jhunter@businessinformationgroup.ca Mail to: Privacy Officer, Business Information Group 12 Concorde Place, Suite 800, Toronto, ON Canada M3C 4J2 ISSN #0381 548X “Postmaster: Please forward forms 29B and 67B to 12 Concorde Place, Suite 800 Toronto, ON M3C 4J2 Return Postage Guaranteed” Canada Post Canadian Publications Mail Sales Product Agreement No. 40069240 Return Postage Guaranteed. Send change of address notices, undeliverable copies and subscription orders to: Business Information Group 12 Concorde Place, Suite 800 Toronto, ON M3C 4J2 Member of Association of Business Publishers Inc. 205 East 42nd Street New York, NY 10017

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|| TOM’S EDITORIAL

Opportunities possible in wake of dealership troubles I

By Tom Venetis, Editor

Independents must invest in training, customer service, equipment and using new and old media to reach people with their message. I will go so far as to say that it is now more important than ever to make those investments so that independents can survive this economic downturn. 6 SSGM March 2009

n the next few years, the number of dealerships and their accompanying service operations will be reduced significantly, offering a unique opportunity for independents. Just last year, the National Automobile Dealers Association in the U.S. reported some 700 dealerships, representing about two per cent of 43,000 dealerships in the country, were closed; some 900 dealerships could close this year as well, possibly more. General Motors announced it wants to reduce the number of its U.S.-based dealerships to 4,700 by 2012, down from the current 6,375. Chrysler and Ford are also shedding dealerships with Chrysler dropping 287 last year and Ford 269. The foreign nameplate dealerships are also planning cuts. Canada is no exception to this. Dennis DesRosiers told The Canadian Press he expects 500 dealerships in Canada to close in the next five years, with major downsizing amongst the North American Big Three. I suspect the numbers will be even higher, especially as rumors circulate once again of a forced merger of Chrysler and General Motors, which would involve shedding overlapping dealership and service operations, along with several brands of vehicles. The upside to all of this (if you were wondering why I am mentioning all of this gloomy news in the first place) is the opportunities for independents. With so many dealership service operations slated to close, people have to take their vehicle somewhere to get maintained and repaired — and that is right into the bays of the independents. iATN did an online poll among its members and 60 per cent of the 3,600 respondents said they expect an increase in business, with 16 per cent predicting significantly more work. The potential, therefore, for increased revenues and profits; the question is, “Are independents going to be ready for that work?” Independents must keep in mind while the dealership service operations may diminish, those remaining will be the most profitable and aggressive. The automakers will invest in them – in terms of training, staff and equipment – to keep profitable service work coming; and they will ratchet up such rhetoric that to keep warranties valid on a vehicle, for example, service work must be done at the dealership’s operation. Independents must do the same: invest in training, customer service, equipment and using new and old media to reach people with their message. They must resist the temptation to forego such investments because of concerns about the economy. In fact, it is now more important than ever to make those investments so independents can survive this economic downturn. Consumer studies repeatedly find people taking their business to the independent service market because of the quality of service, expertise and care received. If the quality is not there, or is allowed to slip through a lack of investment or relying on gimmicks like the $19 oil and filter change (which one franchise shop I came across recently had) people will take their business somewhere else, to the remaining dealership service operations; or worse, foregoing work on their vehicles for as long as possible. DesRosiers’ consultancy group in mid-February sent out some preliminary numbers on how much Canadians spent on their maintenance and repair work last year. He notes a decline of 1.5 per cent, the first in a decade, driven largely by Canadian curtailing their spending in order to save money. Times are tough, certainly; but independents will make things tougher if they act shortsightedly.

Do you agree? Disagree? Let us know! letterstotheeditor@ssgm.com

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|| News Briefs Labour rates on insurance-paid repairs up

Labour rates in Canada rose nationwide in 2008. Data provided by Mitchell International’s Industry Trends report indicates that labour rates on insurance-paid repairs are up across the country. Mitchell data is gathered from estimates uploaded through Mitchell systems from bodyshops, independent appraisers, and insurance personnel, so the company cautions that the data more accurately depicts insurancepaid loss activity rather than consumer direct or retail market pricing. In its first quarter 2009 Industry Trends report, Mitchell states that 2008 labour rates were highest in the Yukon at $78.20, and the Northwest Territories at $76.61, and lowest in Quebec at $43.79. Ontario’s average labour rate ranks second lowest at

New Publisher For SSGM

Marc Gadbois has been part of the automotive aftermarket for nearly 10 years, previously serving as Associate Publisher of Service Station & Garage Management and L’automobile magazines. He has been promoted to the position of Publisher of both Service Station & Garage Management and L’automobile magazines effective February 16, 2009. He may be reached by telephone at 416-510-6776 or by e-mail at marc@ssgm.com. 8 SSGM March 2009

Delphi launches 2009 national technician promotion

Delphi Corp. is moving into 2009 with the launch of the Destination Victory Lane Sweepstakes, a national promotion for technicians that will provide information on Delphi products and the chance to win prizes. Technicians have the opportunity to win one of three grand prize trips, in addition to more than a thousand additional prizes. Destination Victory Lane was officially launched on February 4, 2009, and continues through to October 2, 2009. “Destination Victory Lane builds on the loyalty of racing fans combined with Delphi’s outstanding reputation in the automotive aftermarket,” said Bill Lafontaine, vice-president, brand and communications, Delphi product and service solutions. “We are in a unique position to offer technicians the opportunity to experience the action and entertainment of legendary motorsports events in addition to valuable knowledge about Delphi parts, tools and training.” Technicians in Canada and United States can enter to win one of three amazing grand prizes: a trip for four to the 2009 Auto Club NHRA Finals, the 2010 Daytona 500 or the 2010 Indianapolis 500. While at the events, the randomly selected winners and their three family members or friends will have the unique opportunity to meet some of racing’s biggest stars: NASCAR’s Dale Earnhardt Jr., NHRA’s John Force, and Indy Car’s Dan Wheldon. In addition to the three top prizes, Destination Victory Lane offers technicians the chance to win 35 weekly prizes, which will be randomly selected and awarded throughout 2009. The Destination Victory Lane Web site (www.delphi.com/victorylane) features Delphi product information and repair tips. It also includes behindthe-scenes extras such as exclusive driver video footage, free downloads and much more. $51.40. Nova Scotia and Newfoundland experienced the smallest increase, at two per cent, resulting in rates of $53.09 and $54.71 respectively. Alberta’s average labour rate rose 15 per cent to $65.68, while British Columbia recorded rates of $63.57, a rise of 10 per cent from the previous year. Rates for Saskatchewan and Manitoba are not reported by Mitchell.

Raybestos chassis brand unveiled

Affinia Global Brake and Chassis announced the re-branding of its Spicer Chassis parts under the Raybestos name during an unveiling event at partner company Joe Gibbs Racing. Raybestos Chassis features redesigned packaging, continued superior coverage of aftermarket SKUs and a bolstering of its already industry-leading

warranty to include coverage of labour costs on callbacks. “Raybestos is one of the most recognized and respected names in racing and the automotive aftermarket,” said Josh Russell, vice-president of marketing for Affinia Group Inc., manufacturer of Raybestos brand chassis parts and Raybestos brand brakes. “Our chassis parts have been a longtime leader in state-of-the-art design and performance and these critical components, now available under the Raybestos brand name, will continue to provide unparalleled stability for vehicles on and off the track.” Raybestos offers more than 7,500 chassis SKUs, about 2,000 more SKUs than its largest competitor, and has more than 550 exclusive parts for some of the most popular vehicle models on the road today, including chassis parts www.ssgm.com

News Briefs || for the 2005-2007 Ford Mustang, 2007-2009 Toyota Camry and the 2004-2009 Chevy Malibu. The company is so confident in the performance of its Raybestos Chassis parts that it is offering the industry’s only guarantee on parts and installation costs associated with callbacks. Raybestos Chassis ball joints and tie rods feature friction-reducing synthetic composite materials that help reduce instances of metal-on-metal contact and, as a result, require less maintenance, says the company. “Without proper lubrication, joints exhibit the effects of wear much faster and can negatively affect a vehicle’s performance,” said Terry Heffelfinger, director of product engineering, research & development and quality for Affinia Global Brake and Chassis. “Our Advanced Technology Chassis parts have smooth finishes that slide easier and provide a longer product life with less maintenance than competing parts while continuing to provide superior performance and reliability.”

Spectra Premium announces agreement with Lordco Auto Parts

Spectra Premium Industries has announced that it has been awarded a radiator, condenser and heater core supply agreement with British Columbia based, Lordco Auto Parts. “We are very excited to expand our customer base with the addition of Lordco Auto Parts, a leading Canadian full-service automotive aftermarket retail and wholesale chain,” says Jason Best, vice-president, sales and marketing, aftermarket, North America, for Spectra Premium. Lordco Auto Parts which operates over 90 locations in British Columbia is the largest, privately held automotive parts distributor in Canada. Spectra Premium is a North American leader in the manufacture of automobile, lighttruck and heavy-duty truck aftermarket parts.

NGK launches O2 sensor recovery program in Canada

NGK Spark Plugs Canada Limited has launched a program to keep oxygen www.ssgm.com

Right to Repair bill to go before the House

AIA-Canada President Marc Brazeau is thanking NPD MP Brian Masse for his initiative

The Automotive Industries Association of Canada (AIA) announced the Right to Repair Bill, Bill C-273, is slated to go before the House on March 5 for debate. In the lead-up to the debate, the AIA asked members of the aftermarket to visit the Right to Repair website (www.righttorepair. ca) and click on the Take Action/ Grassroots campaign section to deliver a letter to their local Member of Parliament and even arrange for a meeting to explain the issue and ask for their support prior to this date. More than 600 letters were sent to MPs talking about the importance of the issue to consumer choice and asking them to support the bill. “Our goal is a minimum of three contacts per MP,” says association president Marc Brazeau. “The general idea is that if an MP has three sensors out of the waste stream. The NTK Salvage Sensor Recovery Program is open to all technicians registered at the www.ntkssrp.ca website. Those who do participate can send old sensors of any brand in lots of 30 and receive a $15 gift card for each lot. Gift cards are available for Future Shop, Home Depot, Wal-Mart and Petro-Canada. A similar program was launched in the U.S. by NGK Spark

points of contact, all of a sudden that issue becomes a high priority. This is our opportunity, our call to action. This is our time to act. We have made it easy for you.” The Bill was first introduced as Bill C-425, An Act to amend the Competition Act and the Canadian Environmental Protection Act, 1999 (right to repair). Following the recent election of Parliament, on January 29, 2009, the Private Member’s Bill was re-introduced in the House of Commons as Bill C-273. Sources within the association have stated that this is one of the best opportunities to have a bill voted on, as it is placed high on the docket, and the current economic conditions combined with the desire to bail out auto companies, act in the aftermarket’s favour. Plugs USA in September 2008 Technicians registering for the program will also receive a welcome package containing a 2008 Oxygen Sensor Catalogue, NTK oxygen sensor stickers, oxygen sensor product brochures, packing slips and prepaid shipping labels. Rules and conditions for the program are included in the SSRP Program Rules document available on the Web site. March 2009 SSGM 9

|| MAINTENANCE INTERVAL

Checking on the maintenance interval Too many technicians, shops letting profits go by missing underperformed maintenance work on belts and hoses, oxygen sensors

t’s hard right now to find good news for the independent service provider industry. The news is filled with stories of increasing economic problems, rising unemployment and people responding by tightening their money belts. For an independent looking to find extra revenues, the prospect seems bleak. Randy Chupka, marketing manager, automotive replacement market with Gates Canada Inc. sees things differently. In fact, he finds an untapped profit potential in the care and replacement of belts and hoses, more than most would imagine. He cites a recent AIA Outlook study that found on the

10 SSGM March 2009

road today there are upward of 1.8 million belts that have underperformed maintenance work on them, as well as some 400,000 coolant hoses that have underperformed maintenance work. “There are lots of opportunities for technicians and shops to take advantage of products that are failing,” he adds. “There are belts and hoses out there that are showing signs of wear and are in need of replacement.” The reason why shops miss this profit potential is many simply overlook regularly inspecting belts and hoses. “Today’s vehicles are so complex that if the serpentine belt fails, for example, that vehicle does not move.

It is important that belts and hoses be inspected and replaced regularly before they fail,” Chupka says. A regular inspection routine is not hard to implement, and signs of wear on belts are easy to spot and can tell a lot about what exactly is going with the vehicle’s mechanical parts. Rib chunkout, where there is heavy rib cracking or chunks of rib having broken off from the undercord, could indicate the belt is being subjected to high heat or stress, or the tensioner is worn. Pilling, where there is silvery streaking in the bottom or the grooves, could be a sign that the tensioner is again worn or that the belt is misaligned. Belts www.ssgm.com

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|| MAINTENANCE INTERVAL can also suffer from gravel penetration, misalignment or damage from fluid contamination, such as coolant or oil. The technician will recognize this by the belt appearing shinny or soft and spongy; or the top ribs of the belt being pointed instead of flat or the tensile cords are peaking through at the bottom of belt grooves. To catch such problems, it is recommended shops adopt a simple and easy-to-use checklist approach for belt inspection, outlining procedures and what to look for in order to catch problems early. As an example, the checklist can include such simple things as inspecting belt tracking, checking for play in the tensioner pulley or arm, and moving the tensioner arm across the entire range of motion to see if it is moving smoothly and freely in order for the belt to operate properly. Timing belts are another issue. Usually they are the ones customers hate having to replace because of the time and cost involved. But there is a great benefit here for some extra profits as well. Ken Edwards with CRP Industries Inc. says every technician knows that replacing a timing belt involves more than the belt, as it also includes such things as the water pump, idlers and tensioners, as many have to be

“There are lots of opportunities for technicians and shops to take advantage of products that are failing,” Randy Chupka, marketing manager, automotive replacement market with Gates Canada Inc.

removed in order to replace the worn belt. Edwards says it is best that since the timing belt is being replaced, technicians should replace these parts also as they will likely be near the end of their useful life. “It takes two to three hours to just change the (timing) belt and since you have to remove all of those other components, it is obvious that you should change them as well,” says Edwards. “You don’t want a customer coming back a week later complaining of a failed water pump after you had spent time earlier removing it to replace the belt.”

To make it easier for technicians to replace all of these parts, CRP offers the Pro Series Kit which includes in one package a water pump, tensioner, timing belts and idlers. The 70 kits cover more than 266 vehicle applications for import and domestic makes. Gates’ Chupka says such kits are a boon to technicians, cutting down on work times and costly call-backs to jobbers to order additional parts. “A new feature of our company’s kits is the inclusion of cam and crank seals, which we have included with 60+ part numbers,” he adds. “And the current kit line has handful of water pumps, but Gates is soon to release a complete kit line of kits with water pumps includes and be in the 50 SKU range.” Hose maintenance poses a different set of problems for technicians. Unlike belts where damage and wear is obvious to a visual inspection, it is rare for hoses to show outward signs of problems, especially at the early stages of problems. The simplest test, one which technicians know but sometimes neglect, is to squeeze the ends of the hose and feel for softness or mushiness, which is a signal that the hose has to be replaced. If there is leaking around the clamp area or any signs of abrasions – again, these are signs for replacing the hose. Another problem sometimes encountered is electrochemical degradation, where the different metals in the engine compartment combine with the coolant to cause an electrical charge and a chemical reaction to happen that slowly eats away at the hose. The fix for this is to find a hose replacement that is resistant to this kind of electrochemical decay.

Don’t forget the oxygen sensors

Gates Canada recommends technicians regularly inspect timing belts for wear and fatigue, signs the belt needs to be replaced. Idler arms, tensioners and water pumps should also be replaced when installing a new the belt. 12 SSGM March 2009

Dave Ehle, chief engineer, vehicle electronics with Delphi Products and Service Solutions says maintaining oxygen sensors today pose rather unique challenges to technicians. Unlike older designs, from the seventies or early eighties, oxygen sensors are made to last in many cases up to 150,000 kilometers before needing to www.ssgm.com

Maintenance interval ||

Today’s oxygen sensors are built to last longer, but are susceptible to contamination that can shorten their lives. These two sensors show signs of contamination, the left fuel contamination, the right oil contamination. Photos: Robert Bosch Inc.

be replaced. In some cases, this is longer than most people will bother owning the vehicle before replacing it with a new one. Because of the durability of the newest oxygen sensors, technicians have two ways to check for problems. One is using a scan tool to make sure the sensors are working properly and helping maintain proper emissions. Many of today’s sensors, such as Delphi’s Planar oxygen sensors are

made to provide faster light-off time for improved emissions performance and better fuel control. Robert Bosch’s Planar Ceramic oxygen sensor as well provide faster response times using an integrated heater to help achieve that improvement, especially during cold weather starts. Replacing older oxygen sensors for newer ones with improved response time and sensitivity can improve fuel efficiency, which is one way to upsell customers on new sensors. The other thing technicians are encouraged to do is to visually inspect sensors periodically. Sam Sgro, marketing manager with Robert Bosch Inc. says oxygen sensors fail early because of two things: how a person drives their vehicle and contamination. Looking at an oxygen sensor can pinpoint very quickly what kinds of problems an engine is having and what is contaminating the fuel mix which is shortening the life of he sensor. If the sensors show signs of contamination, then the technician can show the customer and recommend a more careful examination of the engine and systems in order to properly fix the problem. SSGM

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Once a car switches to synthetic oil, it has to continue using it. Most cars can use synthetic motor oils, whether new or old. Synthetic oils resist oxidation better than conventional oils. Synthetic oils are only designed for high performance engines. Synthetic oils are only of benefit in hot conditions and climates.

Enter today for your chance to win a Castrol prize pack from Wakefield Canada. RETURN THIS FORM TO US AT 416-510-5140 Name:_________________________________Business:______________________________________ Address:_____________________________________________________________________________ Phone:_________________________________Email:_________________________________________ www.ssgm.com

March 2009 SSGM 13

|| Diagnostic RepoRt

Diagnostic tools get savvier, communicative Wireless connectivity allow for technicians to get information faster, open up new revenue opportunities By Tom Venetis, Editor

hat is the most important tool in a technician’s arsenal? If you say it is the scan tool, then you are right. Because vehicles are relying on an ever-growing number of computer systems, sensors and electronic devices to run even the most mundane of operations, diagnostic scan tools are a must for successful maintenance and vehicle repairs. Similarly, diagnostic scan tools, if used correctly, also provide a way for independents to generate new revenue by giving technicians a wider array of maintenance and repair work through the greater, more detailed information these tools are able to provide.

Welcome to the wired world

When technicians and shop owners arrive for work each day, they are carrying with them a variety of wireless devices: cellular phones, Blackberries, laptops, etc. Wireless connectivity is essential to getting on with one’s workday. Try to imagine for a moment working without a cell phone or sitting in a café unable to access your Blackberry or laptop? Twiddling one’s thumbs now takes on a new meaning. John Mills, national technical trainer for SPX Solutions, says diagnostic tool makers are meeting this need for constant connectivity by building wireless connectivity into their newest lines of diagnostic scan tools. Take the Pegisys scan tool for example. It comes with what the company calls the “At the Fender” feature allowing a technician to use the tool’s AirBridge wireless technology to connect to OTC’s Direct-Hit Technician by 14 SSGM March 2009

The Bosch MMD 540H Hybrid Multimeter Kit includes extra-long 54-inch test leads (CAT III 1000V rates), inductive RPM Clamp, additional fused diagnostic test leads, K-Type thermocouple and a carrying case.

Identifix to find diagnostic information for the vehicle being worked on. The wireless technology also lets the technician communicate with the vehicle’s electronics more easily through a Vehicle Communications Interface (VCI), which pulls the necessary information they need to track down problems and relates that information to technical bulletins, wiring diagrams and archives of repair information. “We are trying to make the tech-

nician as efficient as possible while working on the vehicle,” says Mills. “Through the tool’s wireless connectivity, the technician has access to all this information.” One thing technicians are finding critical to have access to today is the ECM of the vehicle for reflashing. Chuck Gonwa, senior product manager, diagnostic business unit with Robert Bosch, says flash reprogramming is becoming more critical for www.ssgm.com

2009 SSGM Garage of the Year Presented by:

? I Nominate: _________________________________________ Garage Name ________________________________________ Owners Name ________________________________________ Address _____________________________________________ Phone (_____) ________________________________________ The reason I believe this nominee deserves this award is: ____________________________________________________ ____________________________________________________ ____________________________________________________ ____________________________________________________ My Name: __________________________________________ Address ____________________________________________ Phone (_____) _______________________________________

Nominate your choice online at www.autoserviceworld.com or complete and mail this form at left to: SSGM Garage of the Year 12 Concorde Place, Suite 800, North York, ON M3C 4J2 or fax to: 416-510-5140

Who has the best shop in Canada? The 2009 SSGM Garage of the Year, presented by Total Lubricants, seeks to recognize the very best independent service provider in the Canadian automotive aftermarket. Anyone can nominate an automotive service provider. The award recognizes excellence in the areas of good business practice, training, customer satisfaction and community involvement. Make copies and simply ask your customers, suppliers, members of your community or even competitors to complete this form. Return all your nomination forms by fax or mail to SSGM by September 21st, 2009, or be nominated on-line at AutoServiceWorld.com. The finalists will be identified in the October issue of SSGM and the winner will be announced in the December issue.

|| Diagnostic RepoRt vehicle maintenance and a revenue generator for shops that have the ability to do the work. Recently Bosch announced two new additions to its group of J2534 reprogramming tools, the Flasher Pro and the Flasher LT. “Since it is understood that new vehicles may have drivability issues due to ECM and PCM calibration deficiencies, J2534 reflashing capability is a must to have for shops,” he says. “As more and more of OEM calibration upgrades become available, technicians with TSB library access, J2534 tools and Internet access are in a better position to correct these drivability issues and to be profitable doing so. The return on investment for the shop is attractive as well.” Another profit centre that shops can tap into with the right diagnostic tool is the growing popularity of hybrid vehicles. These require specialized tools and have a variety of challenges for technicians in charge of their servicing. “The primary challenge with hybrid vehicles is the extremely high voltage, sometimes as much as 600 volts, which can really do a number on any technician who doesn’t take precautions to protect themselves,” says Gonwa. “And it can wreck your test equipment if improperly used.” The MMD 540H (Hybrid Multimeter) is made to safely handle that electrical issue, coming with proper test leads and RPM clamps, and using internal fuses and thermistors to protect the meter and the technician against overloads and wrong voltages in different modes. Often technicians will mistakenly try to measure voltage while the test leads are in the current terminals. “In most cases, internal fuses will prevent damage, but not always,” says Timothy Stumpff, product manager, diagnostic business unit with Robert Bosch. “You must hook it up to the hybrid vehicle using only CAT III 1000V test leads. If you don’t have these test leads, you cannot work on the hybrid electronics safely.” Once hooked-up correctly the MMD 540H can measure not only amperage, voltage and resistance, it can 16 SSGM March 2009

SPX’s Pegisys scan tool features wireless connectivity to OTC’s Direct-Hit Technician by Identifix to help find diagnostic information for the vehicle being worked on.

also measure capacitance, frequency, continuity and dwell, as well as diode checks, duty cycles and pulse width.

No one-size-fits-all scan tool

Just as there does not exist a single universal hand tool – one that can take out screws, bolts, cut metal, etc. – there is no single scan tool that can do everything or provide every kind of information for every situation, make and class of vehicle, foreign or domestic. Bruce Ruhf, director of operations with Ross-Tech LLC, producers of the popular VAG-COM diagnostic scan tool (recently renamed VCDS), says technicians often find standard OBD II scan tools sometimes cannot get all the information they need when dealing with foreign nameplate vehicles. Domestic vehicles are required to report everything the engine is doing related to emissions and performance to a diagnostic scan tool; that is not the case with many European vehicles. “The problem with OBD II standards is that they do not necessarily point to all the problems that can exist in the powertrain,” Ruhf says. “OBD II says that anything that can affect the tailpipe emissions has to be reported. If you went to Ford, Chrysler or GM under the OBD II standard, they will report everything with the engine. The Europeans will not do that. They will only give the absolute minimum that they are required by law to report.”

So what will often happen is a technician will hook up their OBD II tool to a European nameplate vehicle with drivability problems and the scan tool will say there are no problems, because it can’t pull the needed information. That is why Ruhf says shops need to look at the kinds of vehicles they regularly repair and invest in a set of diagnostic scan tools that cover that range of vehicles to give technicians the information they need. A shop must never rely on one set of tools. His company’s scan tool is made to work on a range of European vehicles and it recently released a beta version of its upcoming software for the VCDS (http://www.ross-tech.com/ vcds/download/beta/current.html), which has a range of new features and functions. SSGM

RefeRence

SPX Solutions www.spxservicesolutions.com Robert Bosch www.bosch.com Ross-Tech www.ross-tech.com

Add your knowledge, expertise and experience. letterstotheeditor@ssgm.com www.ssgm.com

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|| Exhaust

Fuming Over

the Exhaust Market? What the current market for exhaust parts, systems means for service providers By David Halpert, Assistant Editor

here was a time when the bulk of a service provider’s business was comprised of exhaust system replacements. Today, this is simply not the case. “For Speedy and Midas, at one time, 50-60 per cent of their business was working with the exhaust. Now they’re lucky if they do 10 per cent,” says Joe Mercanti, director of sales for Bosal North America. This market change has been driven by the changes on the construction of today’s exhaust system. Stainless steel composition has allowed exhaust systems to function longer, oftentimes outlasting a vehicle’s lifespan. And there has also been the growing popularity of one-piece, direct fit systems which has made installing exhausts much easier and faster. These changes, along with many others, have brought challenges and opportunities for service shops.

Maremont’s OE and aftermarket replacement mufflers feature patented mechanical lock construction and innovative cushion baffle internal design for long life and superior sound.

18 SSGM March 2009

Back to Basics

Since the proliferation of stainless steel exhaust systems, replacement rates have decreased dramatically. Where in the past an exhaust system would have to be replaced roughly every four years — due to corrosion, overheating and just general wear-down of the components — stainless steel exhausts have effectively extended the replacement period for an exhaust system, anywhere from eight to 12 years. In terms of general maintenance, however, there is still a steady flow of business for maintaining and replacing mufflers and exhaust pipes just by virtue of the fact that those parts are under the car, which exposes them to a lot of grueling punishment. “Be sure to check stress point areas like the flex hose and flex couplings since they’re in there taking up most of the vibration while the vehicle’s in motion. And because they tend to be in constant motion, they also tend to be a premature failure point on a system,” says Brian Pyett, general manager for IMDA Group Inc. (Independent Muffler Shop Dealer Association), a buying group for muffler shops that are independently owned. It’s also never a good sign when a muffler dangles from the vehicle’s undercarriage. This causes undue stress across the entire system. “If an exhaust system was hanging for a long time as a result of a faulty isolator or damaged bracket it can cause vibrations in some areas and fatigue in other areas. A lot of new cars are using flex couplings to take up engine vibration, but if that system isn’t hung properly it’ll prematurely fail,” says Bill Shutt, emissions control marketing manager for Tenneco Inc.’s Walker brand of exhaust part systems. Some urge technicians to check to see whether or not the exhaust system, if it fails, needs to be replaced entirely with a custom direct fit. Direct fit systems have the advantage of being relatively easy to remove and install, increasing vehicle turn around in a shop’s bays. But say there’s a scenario where a customer comes in with a damaged muffler and wants a replacement component and all you have to replace it with is a complete exhaust assembly. How should you approach this? www.ssgm.com

EXHAUST ||

Changes to Keep an Eye on in the Exhaust Market 2009

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In the past Walker had a standard line of converters designed for pre-ODB II vehicles (vehicles made on or before 1995) and a Walker Ultra brand which was not only designed for OBD II vehicles but complied with previous California specs. As a result of new legislation, Walker relaunched its product line for catalytic converters last November to comply with the new regulations. “Those are the two, the Walker standard converter and the Walker Ultra, which is what we’re going to market for the U.S. and Canada,” says Bill Shutt, emissions control manager for Tenneco’s Walker brand, “For the California market, we’ve introduced the new Walker CalCat product line. And that CalCat product line is compliant with the pre-OBD II and OBD II requirements for the state of California that they implemented in January. Bosal USA, Inc. now offers wider coverage with its growing manifold catalytic converter line. With over 37 SKUs, Bosal can provide replacement manifold converters for popular domestic and import cars, SUVs, vans, and light trucks from 1982 to 2006. Applications include Chevrolet, Chrysler, Dodge, Ford, GMC, Honda, Hyundai, KIA, Lexus, Lincoln, Mazda, Mercury, Mitsubishi, Nissan, Saturn, Suzuki and Toyota. Maremont is also expanding its Cherry Bomb line into aftermarket catalytic converters in both universal and direct fit applications. All universal converters will be packaged in graphic retail cartons matching the Cherry Bomb performance exhaust line.

Mu seum

An 8-cylinder dual exhaust extreme kit system by Cherry Bomb fitted for a Chrysler 300 C.

“They’re all one-piece. So when any one piece is affected it may not be possible to replace just one part,” says Jim Fox, national sales manager for Maremont, “And whether or not the aftermarket exhaust is multi-piece or one piece. If one part of that assembly from OE has gone bad it’s likely the rest of it isn’t far behind. “There are also advantages to offering multi-piece pipes and mufflers as opposed to one piece. The advantage to the one piece is that they’re easier to install but there are advantages to the multi-piece from an inventory perspective. You can get more coverage with less components and inventory, meaning you’ll have one muffler that will fit three different vehicles.” Just as crucial in maintaining an exhaust system are related components like the O2 sensors. “I think everybody is just going by what their sensors are telling them when they’re reading their computers,” continues IMDA Group’s Pyett. “I don’t think they’re thoroughly checking basic maintenance procedures. O2 sensors are no different from spark plugs. They need to be replaced, especially when you’ve got upstream/downstream sensors. Some of these new applications you’ve got up to seven or eight sensors on a vehicle. If they’re not being checked or properly maintained, they’ll wear out. I think there has to be some more exacting services on these components to protect the exhaust system.” See Exhaust on page 22

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AUTO-CAMPING DRIVING YOUR SUCCESS If your shop maintains and repairs the best of European cars, then your customers expect the best in the parts you use. Auto-Camping Ltd. is your first and preferred choice for sourcing parts for such cars as Audi, BMW, Mercedes-Benz, Porsche, Volvo, Volkswagen and SAAB, and such popular vehicles as the new Mini and the Smart. Since 1960, Auto-Camping Ltd. has been a leader in bringing to Canadian shops the highest-quality original equipment and replacement parts for these vehicles. We stock the very best fuel, air and oil filters from OE manufacturers Mahle, Mann + Hummel, Hengst and Robert Bosch. To cover all your manufacturer specification, warranty approved lubricant needs, we supply Total synthetic oil in 5 convenient container sizes. Total S.A. is the 4th largest oil company in the world and largest refiner in Western Europe. Exhaust components from Ernst and Eberspaecher are a highlight of our line. Made in Germany to provide the same high quality components as used on the best cars in the world. The superior ride of your customers automobiles will be maintained with OE shocks from Sachs and Bilstein Our online catalogue, www.aclonline.ca, provides quick and convenient purchasing and a comprehensive product search function. Phone in orders and inquiries are handled by our friendly, knowledgeable sales staff. Each Auto-Camping branch delivers 4 times per day and ships to outlying areas overnight. We can reach 95% of the Canadian population within 24 hours. Auto-Camping clearly sets the standard for the German and Swedish aftermarket in Canada.

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|| Exhaust Exhaust from page 19 While it’s important for any service centre to effectively market the products it sells, it’s another thing entirely to see it translate into actual tangible sales. One suggestion is to offer your customers a free inspection of the exhaust system to physically show them the damaged or worn parts and why they need to be replaced. “It’s important because it’s something that typically the consumer doesn’t think of until it’s too late,” says Shutt, “Have a technician come in, check the isolators, check the hangers, get somebody in there and take a look at the system to do preventative maintenance. I think it would be beneficial to both the manufacturer and the technician to do this because you’re liable to catch problems before they turn into catastrophic failures.”

Performance exhaust

For those service providers thinking about making the leap to performance exhausts, consider that while certain customers will shell out top-dollars for those premium products, ask yourself: “Who is my main exhaust customer?” “Before they jump into that performance side of the business, the biggest question they need to ask is whether they want to specialize in a certain area be it import or truck or pass-car. I think they tend to do better if they specialize. Performance upgrades for diesel trucks, for instance, has been a big piece of the segment here in the last few years and has been growing. So if you specialize in the truck market it may be easier

Many performance exhaust suppliers offer a wide selection of chrome and stainless steel spouts and tailpipes for the finishing touch on any exhaust job.

for you as a technician to gain some business. He should really take a look at his consumer, who he’s got coming through the door to help decide which piece of the performance business he should specialize in,” says Shutt. Keep in mind, however, that performance products are very much a want item and sales will drop when the economy goes soft like it is now. The simple difference between the need parts of a vehicle and the wants is that the wants go away, while the needs stay. In the words of Brian Pyette, “Resist the urge.” The replacement market for mufflers, catalytic converters, and one-piece direct fit systems are growing. If you’re not as certain with the performance market end of things it’s better just to stay out of it. SSGM

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RefeRence List Bosal USA Inc. www.bosalna.com Maremont www.maremont.com Tenneco Inc. www.tenneco.com 22 SSGM March 2009

What do you think? Have your say and speak your mind! letterstotheeditor@ssgm.com

Funded in part by the Government of Canada's Sector Council Program

www.ssgm.com

“A” is for Anaerobic By Chuck Carman, Curriculum Developer CARS

nowledge: When dealing with today’s sophisticated engineered automobiles, you just can’t get enough of it. As the engineering and manufacturing processes have improved over the years, the impact of incorrectly serviced components is greatly increased. Gone are the days where one tube of silicone sealant would work on all jobs. Today, one must keep a variety of tubes and bottles on the work bench to accommodate the different jobs throughout the day. But, what exactly are they all for? Anaerobic adhesives like thread lockers, thread sealants, retaining compounds and gasket makers are now used repeatedly in many applications. These require two conditions to cure properly. The first is known to most technicians: that is the absence of oxygen or air. The presence of oxygen prevents the anaerobic material from curing (solidifying) while in storage or during preparation. Therefore, they should not be used in an oxygen rich environment, with strong oxidizing substances or with chlorine. The second condition is that it requires metal ionization: it needs to come in contact with metal ions, especially those of active materials. Anaerobic adhesives work best on active materials. When being used on inactive materials, a primer or activator may be required. These chemicals assist in cleaning the parts to be assembled. They not only accelerate the cure times in most scenarios-especially when the parts are cold, but also, they assist with the curing of inactive materials that have low metal ion content. Cure times vary between products, but generally they are cured well enough to go into service in twenty minutes (some as low as a minute-and-a-half) and are fully cured in twenty-four hours. Anaerobic adhesives are not recommended for use on most plastics since, with softer plastics, they may cause stress cracking. Denser plastics such as acetal are not affected by this.

Thread locker adhesives fill the inner voids of a threaded clamp area (bolt/ nut, etc.) sealing and locking the parts together. These come in a wide variety for different applications-depending on what the components are made of, the bolt size and required torque (both installing and removal). Also, whether the components are oily when assembled and what temperature range they must operate in. These are colour coded, in most cases, for easy recognition. Purple is for low strength, less than 1/4-inch bolt size and can be easily disassembled. Blue is medium strength, 1/4- to 3/4-inch and still able to be disassembled with hand tools. Red is high strength 1/4-inch and up. These can still be loosened but heat may be required. Green is medium to high strength for fasteners between #2 to

vibration. Retaining compounds are used when securing press or slip fit non-threaded components together; such as a bearing into a shaft. Retaining compounds can be used as a thread locker, however, thread lockers should not be used as a retaining compound. Anaerobic gasket makers are different than RTV silicone gasket material; they are used on rigid machined surfaces with tight tolerances. These flexible gasket materials are normally used in conditions with gaps less than 0.015-inch however, there are some that can span gaps up to 0.050-inch. These are commonly used in sealing timing chain covers, transmission and transaxle case halves. In some cases, a putty knife or plastic blade scraper can remove these gaskets however, in many

Active Materials Iron, Bronze, Brass, Steel, Nickel, Manganese, Copper

Inactive Materials Galvanized steel, Gold, Glass, Plastic, Zinc, Cadmium, Magnesium, Pure aluminium, Stainless steel, Anodized aluminium, Silver, Titanium, Plated parts, Ceramics, Composites, Paint coated parts 1/2-inch however, what makes it unique is it is designed to be used for locking preassembled components; it has a low viscosity and wicks into place. It requires heating and hand tools for disassembly. Thread sealants seal threaded parts together tighter to withstand very high pressures, however, they offer low locking strength. This replaces most sealing tapes or pipe dope. They will harden thus preventing any leakage caused by

cases a technician will need to use a chlorinated solvent or paint stripping solvent to completely remove the adhesives. While this is a general overview of the usage of these products, always follow the sealant requirements for each repair situation as directed by the service information. If more detailed information (such as material safety data sheets) is required, contact your supplier or the adhesive manufacturer.

For more information on automotive technology visit CARS OnDemand training at: www.cars-council.ca March 2009 SSGM 23

CANADIAN

AUTOMOTIVE Technician

Hold Your Bre

Ford’s venerable 3.8, 3.9 and 4.2 V-6 engines h intake manifold gaskets…and the aftermarket c

ord’s Essex V-6 was (the final engine rolled off the line in Windsor in late 2007) a workhorse iron-block pushrod design that can be found in vehicles as diverse as the Thunderbird and F-150 pickup. The 3.8 version was legendary for head gasket failures, but less well known is a coolant leakage issue with all versions of the engine made in the late-1990s involving the intake

A typical intake gasket set for a Ford “Essex” V-6. This Fel-Pro 4.2L example uses manufacturing date-specific parts: the upper, MS 95982 is for engines made to 7/30/97, while the lowers and end seals, set MS 95932-1 is for 1997 to 1/14/98 engines. Know your build date before you order gaskets for these engines. 24 SSGM March 2009

manifold (and front cover) gaskets. The OE design relies on a single bead of silicone rubber to separate the coolant passages from the crankcase and intake ports. Caught early, the problem shows up as a steady, slight loss of coolant and the telltale milky mousse of water-contaminated oil. Left too long, the coolant can fill a cylinder after shut down to a level that can hydraulically lock the engine during cranking, destroying rod assemblies, effectively trashing the entire engine. Aftermarket gasket designs are superior to the OE product and solve the leakage problem with conventional repair techniques. The issue for the technician isn’t how to make the repair, but when. Head gaskets will automatically address the intake gasket issue, but an otherwise sound engine with just a little coolant loss may go unnoticed, especially since compression isn’t affected and modern ignition systems are capable of firing through contamination that would foul plugs in older engines. Many owners regard slight coolant loss as normal and may not report it to a tech or service advisor. Ask, and look for telltale signs like jugs of replacement coolant and evidence of stop-leak in the system. If the owner is committed to the repair, there are a few things to keep in mind. The first is to www.ssgm.com

CANADIAN

AUTOMOTIVE Technician

eath

By Jim Anderton, Technical Editor

have weak OE can help

remove only as much oil as needed to check for coolant contamination before the service. By doing a full oil change after the new gasket, any debris that falls into the crankcase can be flushed with the old oil. The second is to do the front cover gasket at the same time if it hasnâ&#x20AC;&#x2122;t been replaced with an aftermarket unit and the engine is one of the 19981999 problem units. Perhaps the most important issue to remember is that the replacement gasket part number depends not only on model and engine but on the manufacture date as well, so check the data plate or sticker before you order. Remember that water vapour in the crankcase will run through the PCV system, so a PCV valve replacement is good insurance, as is a PCV hose. Remember to check for sludge. Although unrelated to this issue, EGR valve contamination is common with these engines, and youâ&#x20AC;&#x2122;re already thereâ&#x20AC;Ś.and the same logic can extend to the head gaskets on aluminum head-iron block engines. In every case, keep everything clean during the replacement and avoid contaminating or damaging the replacement gaskets in this delicate application. www.ssgm.com

Leaks in the intake area of Essex V-6 engines are legendary. This Fel-Pro gasket uses aluminized steel carriers (replacing OE nylon) and encapsulates them in rubber to resist attack from oil and coolant.

Aftermarket designs can address both OEM design issues and the likelihood of worn, scratched and pitted mating surfaces. Note the double sealing silicone bead on this end seal. March 2009 SSGM 25

|| TIRE & WHEEL

Foul-Weather

Falken

By Jim Anderton, Technical Editor

Falken Tire has a new cold-season product that’s aiming for the top of the category: performance winter

t’s often said that you have to live in a climate to really experience it. Canadians may vacation in the warmer climes, but we’re certain that cold, snow and ice are a vital part of our national identity … you have to live in snow for half the year to understand. Don’t tell Fontana, Californiabased Falken Tire, who have formally launched their new winter product, the Eurowinter HS439. Introduced at the 2008 SEMA show in Las Vegas, the HS439, and winter tire products, in general, are new territory for Falken in his hemisphere, although the firm has multiple offerings in Europe and Asia that include studless, studdable and light truck product. The Eurowinter HS439 is a performance winter tire designed for broadline passenger car installation but focusing on performance coupes, sedans and wagons.

26 SSGM March 2009

www.ssgm.com

Weâ&#x20AC;&#x2122;ve branched out in a whole new direction.

Introducing the environmentally conscious Ecopia EP100. Designed to feature low rolling resistance to help passenger cars achieve better gas mileage, without sacrificing performance on wet roads or the smooth, quiet ride your customers expect from Bridgestone.

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|| Tire & Wheel What’s inside

The Eurowinter HS439 uses a silica tread compound for enhanced lowtemperature flexibility and extended tread life, and is designed to be a cold-season replacement tire for T, H and V-rated products. Like all performance winter tire products, the HS439 is not speed rated (the rating is in the service description) and it carries the Rubber Manufacturers’ Association “snowflake” certification. In winter products, the tread pattern is especially important, and here

Falken Eurowinter HS438 Launch Size Range 40 Series 235/40R18 245/40R18 45 Series 225/45R17 235/45R17 245/45R17 245/45R18 50 Series 205/50R17 225/50R17 235/50R18 255/50R19 55 Series 195/55R15 205/55R16 215/55R16 225/55R16 225/55R17 235/55R18 235/55R18 255/55R18 60 Series 185/60R14 195/60R15 205/60R16 255/60R17 235/60R18 65 Series 175/65R14 185/65R14 185/65R15 195/65R15 225/65R17 235/65R17 70 Series 175/70R13 235/70R16 28 SSGM March 2009

95V 97V 94V 97V 99V 100V 93V 98V 101V 107V 85H 94V 93H 99H 101V 103H 100H 109V 82T 88H 96H 106H 107H 82T 86T 88T 91H 102H 108H 82T 106H

the HS439 differs from earlier Falken foul-weather tires in several aspects. The most obvious is the asymmetry of the pattern. Asymmetric treads are common on ultra-high performance summer products and are progressively moving down into broadline all-season tires, but they’re far less common in the snow. The design uses outside blocks that are aggressively radiused at the shoulder for high-speed stability on dry/wet pavement, with the inner tread zone contributing to much of the snow and ice traction. Both zones are heavily siped in an interlocking “zigzag” pattern to maximize the number of biting edges without adding excessive tread squirm. Four relatively wide circumferential grooves channel water out of the contact patch. The design is modern and makes sense from a performance winter perspective. The major issue in the performance sedan/crossover category is the suspension design and consumer expectations. Auto manufacturers are selling sports car handling in heavier, more utilitarian platforms and are achieving it with rear and allwheel drive, as well as independent rear suspension systems that add negative camber as the suspension articulates. Combined with front suspension settings that are typically calibrated for terminal understeer, meaning zero to slightly positive camber, and the result is heavy involvement by both inside and outside shoulder elements in dryto-wet conditions. In dry conditions, conventionally lugged winter tires can be overwhelmed by the camber bias. The Eurowinter HS439 addresses this with strongly radiused shoulder blocks, offering better lateral grip in dry road conditions but with enough block rigidity (sipes are lateral across the blocks and interlock) to limit squirm, resulting in sharper turn-in qualities. Wider voids running across the shoulders mean the tread elements flex in predominantly the forward direction, which is a major contributor to traction under acceleration and shorter stopping distances under braking. From a “tire wall” perspective, the presentation of the HS439 looks mod-

ern and not too different from speed rated high-performance all-season radials, with prominent sidewall branding. The Eurowinter HS439 is currently available in 31 sizes, from 255/50R19 107V to a highly laudable 175/70R13 82T to keep even entry-level hatchback drivers in play. Three 14-inch sizes are also available.

Marketing the HS439

Although the Falken brand is well known in the tuner and drift community for their UHP low-profile fitments, the Eurowinter HS439 is clearly moving into the market segment that drives high-performance sedans and coupes, but without hard-core involvement in the tuning or motorsports scene. By expanding into the more profitable end of the broadline market, Falken may seem to be taking a risk in a soft economy, but you wouldn’t know that speaking with the firm’s management team. When asked about possible cutbacks in marketing activity in 2009, Falken President and CEO Richard Smallwood said simply, “We’re doing the opposite. We’ve increased marketing activity by over 30 per cent … in a recession. The best thing to do in this economy is to be aggressive. We’re doing more advertising and sponsorship than ever before.” The aggressive stance also extends to product development and the supply chain with a 20 per cent increase in Falken’s staffing and a new warehouse, putting Falken on track to move from a 31 per cent SKU coverage to over 60 per cent by the middle of 2010. With multiple winter product offerings in Europe, expect Falken to expand their coverage of the segment going forward. The firm is taking orders now for the Eurowinter HS439 for the Fall SSGM 2009 season.

Be sure to visit our web site www.ssgm.com www.ssgm.com

JIM’S RANT ||

In recession, opportunity N

By Jim Anderton, Technical Editor

It’s about cost control, customer retention and savvy merchandising to stay alive until the electric revolution emerges.

ot everybody suffers during a recession and the current mild Canadian version of the U.S. disaster will be no exception. For the aftermarket, the huge pool of vehicles bought during the record sales years are coming off warranty and their owners are likely to defer the new vehicle purchase, at least until the economy stabilizes. Up-sell maintenance service that promises longer vehicle life, like synthetic lubricants and premium brakes, are cost justified to many consumers. And lower fuel prices (for now) remove much of the savings from switching to a new, fuel-efficient replacement vehicle. Those low fuel prices may have another side effect for the repair aftermarket: they may buy time. The time I’m thinking of refers to the hybrid and electric technologies. For all the media hype, hybrids have not yet sold in numbers that make them a serious issue in the aftermarket, but high fuel prices and a strong “green” appeal, plus an explosion of hybrid offerings from GM and Ford (as well as more “import” models), had set the stage for hybrids to break through in a big way. This had implications for repair facilities, as a major spike in hybrids would effectively put a four- or five-year deadline on shops to get training up to speed on electric drive systems. The operative word is “had” because the combination of high relative prices for hybrid models, a slumping economy, the Detroit automakers in financial trouble and low relative fuel prices will stretch out mass consumer acceptance of hybrids for a year or two, at least. This gives shops more time to train and aftermarket parts suppliers and schools a chance to spool up as well. Great, right? Well, not so fast. When the economy does bounce back, we could be ready for a “perfect storm” of lower unemployment, pent-up new vehicle demand, high fuel prices, and an explosion of hybrid vehicles and the overlapping introduction of electric cars with on-board internal combustion engine charging. In this scenario, we could have good repair demand for 2009-2010, followed by high older vehicle scrappage and a decline in repair in favour of maintenance, followed by the first appearance of electric drive systems in significant numbers. For general repair shops, this means that the mix of repair/maintenance as well as the actual type of wear to expect in aging hybrids is a major unknown. Volume tire/brake/ride control operations will be affected to a much lesser degree as these systems won’t change significantly, with two possible exceptions: replacement tire availability and brake wear. If hybrid models continue to use speciallysized, low-rolling resistance tires, there may be few replacement options, locking out some branded dealers. The other wheel-end issue, brakes, may be affected by the regenerative braking systems that partially recharge the hybrids’ batteries: this energy recovery may reduce brake wear, stretching out the replacement cycle. There are a lot of unknowns. For now, however, it’s about cost control, customer retention and savvy merchandising to stay alive until the electric revolution emerges.

What do you think? Have your say and speak your mind! letterstotheeditor@ssgm.com March 2009 SSGM 29

|| Meunier on ManageMent

Budget for a Net Profit

es, your automotive business needs to make a profit. Based on numbers from JD Power and Associates and EK Williams, the average independent automotive service provider has a net profit of between five to seven per cent a year. As an example, a shop with $650,000 dollars in annual sales will net between $32,500 and $45,500. This takes place with the shop owner spending at least 25 per cent of his/her time in the bays, and usually drawing out a belowaverage salary for the amount of time they spend in the business. As with other small business in Canada, you have bought yourselves a job. One of the reasons this does not stress you out more is that as a small business you also benefit from the fact that you can use the business to buy yourself some of the perks of life and expense them to the business. You are taking cash flow from the business that could other wise keep it growing (Please note: this is an observation. I do not condone “creative” accounting practices. I always say that what you do is between you and your accountant). The industry benchmark for net profit is 20 per cent of sales. The same shop with $650,000 in annual sales should have a net profit of $130,000. One conversation I rarely hear in this industry is, “What rate of return I am getting on my investment?” Take the time to add up all of your assets, tools, equipment, inventory, land and buildings. What is your rate of return on all the money invested in your business? If you have net assets of $500,000, are you getting a 10 per cent return on your investment? That would be $50,000. I am told that with a good financial advisor you can make that by just putting your money in the right place. Why would you work as hard as you do for just a 10 per cent return?

30 SSGM March 2009

By Murray Voth, TACT (Total Automotive Consulting and Training)

There is a better way

One thing I can say for sure is that people in our industry work very hard and offer a lot of value to the con-

sumer; they are intelligent and diligent. So why are things not better for them? I believe it is because of a lack of knowledge that helps us see things

Labour

Parts

Sales $260,000 ÷ $85/Hour

Sales $390,000 × 40 per cent GP

= 3,059 Hours sold ÷ 1.1* Sold Hours per work order

= Parts gross profit of $156,000

= 2,781 Work orders in a year

* Industry average † Industry benchmark

Sales $260,000 × 54 per cent GP – labour cost $119,600 = Labour gross profit $140,400 Total Gross Profit Labour & Parts in dollars

= $296,400

Total Gross profit percentage

= 45.6 per cent

Expenses Average 40 per cent† of sales

= $260,000

Net Profit in dollars

= $ 36,400

Net Profit as a percentage

= 5.6 per cent

The above table maps out the current condition of a lot of shops prior to receiving management training and coaching. The table below is an example of budgeting for net profit. Net profit Forecast = $130,000

Based on 20 per cent of $650,000

Gross Profit Forecast = $390,000

Based on 60 per cent* of $650,000

Labour to parts ratio of 55%:45%* = $357,000 in labour sales ÷ $85/hr = 4,200 sold hours

= $292,500 parts sales × 45 per cent GP*

÷ 2,781 work orders

= Parts gross profit of $131,625

= 1.5 sold hours per work order

* Industry Benchmarks †

Same cost as above table

$357,000 labour sales Minus cost of labour $119,600 † =Labour gross profit of $237,400

= Labour gross profit $237,400

Labour gross profit of 67 per cent Total Gross profit

= $369,025 as a per cent is 56.7 per cent

Minus Expenses

– $260,000

Net Profit

= $109,025 www.ssgm.com

Meunier on ManageMent || differently and business practices that As you can see, we are short about reflect that lack of knowledge. $21,000 in net profit based on our Let’s go back to the title of this forecast, but that will easily be attained article, “Budgeting for a Net Profit.” if you understand the following. Did Most budgeting practices I have been you see the growth of average sold a part of in the past focus on sales and hours per work order from 1.1 to 1.5? expenses. The questions to be asked Can you imagine that only .4 sold are, “How much are we going to hours per work order would give you increase our sales this year?” or, “How that gross profit? much can we reduce our expenses this Where does this figure of .4 sold year?” At best, this is a dart throw hours come from? How about chargbecause there is usually not much sci- ing for brake inspections and coolant ence or math around the decision. Let leak diagnosis? Do you charge for all me propose a different model. Choose your diagnosis? What about opportuyour net profit required and work nities like fluid flushes and exchanges? backwards; this is called “bottom up Or a great idea one shop had to create forecasting.” a, “Spare tire and storage mechanism Let’s use the example of the shop service.” Take out the spare tire and with $650,000 is sales. If we use a check the inflation, service the cable labour to parts mix of 40 per cent and crank system all for .5 of an hour labour and 60 per cent parts, this shop labour. When was the last time you saw would have annual labour sales of someone stranded at the side of the $260,000 and parts sales of $390,000. road because they could not get their This example is based on dozens of spare down and wondered if it was one shops that I have had the privilege of of your customers? When you perform working TACT 1/2with. PG JUNE AD 5/29/07 10:12 and AM charge Page 1for many of these valuable

services, additional parts and fluids will be sold and that additional profit will make up the missing $21,000 in our exercise. How do I fit all this extra work in? The average independent automotive shop is only 54 per cent productive — that means management is only keeping technicians working on cars 54 per cent of the time, or only billing for 54 per cent of the work if the technicians are actually working on cars 100 per cent of the time. It is a combination of these factors that keep you from the net profit you deserve. I hope you understand that I am not picking on the technicians. As an industry we ask them to do a lot of things that are not really in their job description, and we give away a lot of their labour. My challenge to you is to look for those labour leaks and plug them and identify the labour opportunities that will bring you the gross and net profits you deserve. Is this hard work, yes, but it is meaningful work. SSGM

Get back to enjoying your business! Learn how to improve your repair facility’s profitability, productivity and reduce your stress.

Dave Meunier’s Automotive Management Training and Consulting group is one of the most sought after providers of business solutions for shop owners in Canada.

Flexible training courses are offered across Canada and include:

The explanation, for the success of TACT students comes from a well tested common sense approach to managing every aspect of day to day operations, starting in the bays and working its way to the income statement.

Advance PROShop Manager Modules – Full day topic specific sessions designed to allow you to get answers to your own shop challenges. Topics include: ● SHOP SYSTEMS & PROCEDURES ● ADVANCED SERVICE ADVISOR SKILLS ● PROFIT IMPROVEMENT STRATEGIES

Enrolling in one of Dave Meunier’s shop improvement courses will provide you with the confidence to analyze your business monthly to look for ways to improve profits and lower your stress.

3 Day Shop Management Course - This interactive training

course will teach owners to take better care of your customer, save them money and allow your shop to be more profitable than ever before.

PROSHOP Performance Groups – This is a once a month program, where automotive repair facilities come together to receive training, solve concerns affecting their business, implement solutions and take better care of their customers.

Just contact Carrie Murray, Toll Free at 1-866-489-8228 (TACT) or at cmurray@proshopmanager.ca

Brought to you by TACT Total Automotive Consulting & Training Group www.ssgm.com

March 2009 SSGM 31

SSGM BAYWATCH New Products

Ross-Tech releases VCDS beta Ross-Tech announced the release of a beta version of VCDS, Version 812. This test version adds support for measuring values from the UDS/ODX/ASAM Control Modules found in some 2008 and 2009 VW group vehicles. Since the modules using this new diagnostic protocol no longer support VWâ&#x20AC;&#x2122;s classic Measuring Block Group concept, VCDS presents this data exclusively in an Advanced Measuring Value style where the user can select real-time data from a labeled check list. Up to 12 values can be displayed simultaneously in text as well as graphical form. Beta releases are free to all registered users. Feedback on the test product is invited. The Beta release will be made a full release most likely in the 2nd Quarter of 2009. Ross-Tech www.Ross-Tech.com

SuperFlow introduces transmission tester SuperFlow Technologies Group has released the SuperShifter, a tester/ controller that offers technicians an easy-to-operate hand-held diagnostic tool for modern transmissions. The SuperFlow SuperShifter allows a tech to shift automatic transmissions in the same manner as the vehicle computer. The SuperShifter automatically displays pressure and PRNDL switch status, temperature and speed sensor information. It displays solenoid names and impedances to help operators determine whether or not test results are within spec. It eliminates the need for an ohmmeter or pages of reference tables and data sheets. Plus, it also works with dyno, valve body or solenoid testing equipment. The tool is made to mimic OEM shift strategies and manipulate up to 12 solenoids simultaneously to prove out modern transmissions like the 5R55N/S/W, 45RFE, 4F27E, 5R110W and dozens more. SuperFlow Technologies Group www.superflow.com

Bosch Diagnostics announces software release Bosch Diagnostics announced a diagnostic software release for the MTS 3100 Mastertech: ScanTest Software version 8.2. The MTS3100 Mastertech scan tool software offers coverage for General Motors, Ford, and Chrysler vehicles as well as Toyota, Honda, Nissan, and other vehicle makes. With this software release, the MTS 3100 Mastertech now offers OEM-level Ford output controls on CAN protocol systems. Also in this v.8.2 release is all-new Module Status support for Mazda for model year 1996 and later vehicles. And in an ongoing effort to increase shop efficiency and productivity, Bosch engineers have found a way to speed up the MTS3100 Vehicle Auto ID process even more. On average, the Auto ID process for GM vehicles is now 50 per cent faster, according to the company. For Ford vehicles, the process is now an average 66 per cent faster. Bosch Diagnostics www.boschdiagnostics.com

32 SSGM March 2009

www.ssgm.com

SSGM BAYWATCH New Products

UView introduces hybrid oil cartridge UView has introduced the Hybrid Oil Cartridge in response to the increased popularity of Hybrid Vehicles. The air conditioning systems on these vehicles are different and require specific A/C compressor oils and installation procedures. Hybrid systems have internal electrically driven compressors at high voltage rather than belt drive (or a combination of both). Vehicle manufacturers are very nervous of introducing moisture to these systems because Hybrid vehicles have special sensors that shut the vehicle down should they detect a short circuit. As well, there is a risk to technicians who could get an electrical shock should there be too much moisture in the system. UViewâ&#x20AC;&#x2122;s Hybrid Oil Cartridge is made to prevent moisture from being introduced during service. Hybrid systems require special POE Oil that is low in moisture and free of any crosscontamination with other oils. UView www.uview.com

SUDOKU by Myles Mellor and Susan Flanagan Each Sudoku puzzle consists of a 9X9 grid that has been subdivided into nine smaller grids of 3X3 squares. To solve the puzzle each row, column and box must contain each of

Dye pinpoints leaks in oil-based fluid systems the numbers 1 to 9. Puzzles come in three grades: easy, medium and difficult. Tracer Products has developed a fluorescent dye â&#x20AC;&#x201D; TP-3405CS Dye-Lite All-In-One dye â&#x20AC;&#x201D; which improves Level: Difficult leak detection in oil and oil-based fluid systems, including gasoline and diesel engine oil, gasoline, diesel fuel, automatic transmission fluid, power /2)').!,ÂŠ steering fluid, as well as hydraulic and lubrication 0,53 fluids. This dye has proven effective with all UV and -ORE DURABILITY AND GRIP blue light lamps. TP-3405CS Dye-Lite All-In-One dye 3UPERIOR FIT FEEL assures optimum leak detection because it contains AND FUNCTION two fluorescent dyes. One fluoresces best under UV 2UBBERIZED and the other under blue light. The dye is circulated NON SLIP THUMB AND INDEX FINGER through the vehicleâ&#x20AC;&#x2122;s fluid system, and will escape with the host fluid through the tiniest leak. All-In-One is available in standard and concentrated formulas. TracerProducts www.tracerline.com

4//,"/8 4//,"/8 &!6/2)4% &!6/2)4%

Solutions to Februaryâ&#x20AC;&#x2122;s Solution puzzles N I S S A N A S P J E E P

A S U U B M B C E O L U S P E G E E A G R G

T F O A A R U A D D I O N A U E N S M A P W A U A R I K A T R I U S

www.ssgm.com

V O L T A N A D I I R O T B A E A R A G B S T E

V O E M S L U T R B M O U G F U F S E E L N M E T D O O R S

R A N G E

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March 2009 SSGM 33

SSGM BAYWATCH New Products

Wheel refinishing kit Rex-Cut Products Inc. has released a wheel refinishing kit that includes a selection of non-woven synthetic fibre abrasive products for refinishing automotive alloy and aluminum wheels. The Megabrite Wheel Refinishing Kit is designed for blending scratches and removing curb rash from alloy and aluminum wheels. Featuring a selection of non-woven synthetic mounted points in conical and cylindrical shapes and various sizes, along with minidiscs in coarse, medium and fine grits, they have ¼-inch dia. shanks to fit

an electric hand drill or Dremel tool. Supplied with 12 mounted points and discs to fit into slots and contours, the Megabrite Wheel Refinishing Kit is not intended for final finishing and polishing. The hard grit features silicon carbide abrasives for removing road rash and deep scratches and the soft grit is aluminum oxide for blending finer scratches to allow for subsequent polishing. Rex-Cut Products Inc. www.rexcut.com

Fidanza offers aluminum flywheels Fidanza’s aluminum flywheels are now available for the 2005-2008 Ford Mustang 4.0L V6. Made from 6061 T6 aluminum, the Ford Mustang 4.0L flywheel (#186401) weighs 11.5 lbs. and provides strength, heat dissipation and weight reduction. The flywheels feature a replaceable 1045 steel friction surface attached with military grade aerospace fasteners, which saves V6 owners time and money by not having to replace an entire flywheel. Fidanza flywheels are compatible with any type of clutch material, including organic, Kevlar, ceramic, metallic and sintered iron. Fidanza www.fidanza.com New white dial face tachometer Answering the demand of automotive enthusiasts looking for products that allow restoration of vehicles to “period correct” with a new look, Sunpro is now making available a new, white dial face version of its popular Super Tach III. The Super Tach III (CP7914) features a large five-inch white dial face that registers 0 to 10,000 RPMs with a highly visible bright red pointer for quick view. It is enclosed in a solid metal casing decked with a striking reflective chrome finish, accentuated with aerodynamic relief vents on each side of the parabola-shaped housing. Multiple internal settings provide for 2-, 4-, 6-, and 8-cylinder engines, covering modern distributorless Direct Ignition System (DIS) applications (via the 2-cylinder mode). An adjustable swivel mounting foot gives enthusiasts the freedom to position the Super Tach III at any angle, and an adjustable shift light can be repositioned around the tach body for best viewing by the driver. The Super Tach III also features incandescent back lighting to avoid uneven hot spots for better night visibility. Sunpro www.sunpro.com

34 SSGM March 2009

www.ssgm.com

SSGM BAYWATCH New Products

Ridgid introduces digital inspection camera Ridgid announces the introduction of the microEXPLORER Digital Inspection Camera, the “next generation” of the SeeSnake micro Inspection Camera. The microEXPLORER Digital Inspection Camera is a handheld, video inspection system that allows do-it-yourself users to take digital quality images and record video onto a removable secure digital (SD) card inserted into the integrated SD slot in the unit. Additionally, an integrated mini USB port is available to transfer the recorded information onto a computer where it can be saved, emailed, or posted online for anyone to view. The high-resolution anodized aluminum camera head, with a water and scratch resistant sapphire lens, sits at the tip of a flexible three-foot cable that is reinforced with a waterproof vinyl jacket. The camera can focus on a specific area using the 3X digital zoom and/or pan functions on the easy to use menu driven graphic user interface controlled by buttons located on the top of the comfort-grip handle. The microEXPLORER Digital Inspection Camera can capture JPEG images or AVI videos displayed on the 3.5inch color LCD screen. The camera head is also equipped with four fully adjustable LEDs to provide a range of super bright to soft light for any job. Ridgid www.ridgid.com

Goodson announces stud removal, installation tools

Goodson Tools and Suppliers for Engine Rebuilders announced the release of their stud removal and installation tools. The tools are made to be easy to use without thread damage and size-stamped for easy identification and installers include a steel ball inside to prevent overtightening on the stud. Removers have a 3/4-inch OD Hex body with a 5/8-inch hex jam nut on top. Available in SAE and metric and individually or in sets. Goodson Tools and Suppliers for Engine Rebuilders www.goodson.com www.ssgm.com

Firestone 2009 catalog available Firestone Industrial Products Company offers its 2009 air helper springs catalog detailing new products and accessories available for today’s cars, trucks, SUVs, vans, motor homes and RVs. The 36-page color catalog features a new “Application Guide by Kit” — a reverse parts lookup of the top 25 Ride-Rite, Sport-Rite and Level-Rite kits, as well as the top 10 Coil-Rite kits, along with the vehicles they are designed to fit. There is also a complete application guide to allow dealers to quickly search parts by vehicle make and model. Firestone Industrial Products www.ride-rite.com Exact Fit line expanded to fit rear integral blades Trico has expanded its Exact Fit blade line in order to provide coverage for approximately 14 million vehicles with rear integral wiper blades. Integral plastic wiper arms and blades are the dominant style of rear wiper system being utilized by the Original Equipment manufacturers

now. Over 32 per cemt of all 2008 models were equipped with this style blade. Most integral rear blades are either uniquely shaped to the design of the wiper arm and/or have a unique connection style. Trico has introduced eight part numbers (11-A, 12-A, 12-B, 12-E, 14-A, 14-B, 14-C, 14-D) to the Exact Fit line that fit and function like the OE integral blade. Until Trico introduced these new blades to service these unique applications, the only place to purchase them was back at the OE Dealership. Trico www.tricoproducts.com

March 2009 SSGM 35

|| PUZZLES CROSSWORD by Myles Mellor

You know where to turn

36 SSGM March 2009

Across 1. Hyundai ___, named the 2009 North American Car of the Year 6. Rolls-Royce model that offers Lexicon audio system 11. Lion constellation 12. Electrical particle from Saturn? 14. Tracker and Prizm were cars in this line 15. “Let’s go for a ___” 16. You, in Montreal 17. Car stopper 20. Bad thing for your gas tank to be on? 23. Beer 25. Mysteries channel, __ and __ 26. Adam’s apple spot 27. Spring month 29. Unsatisfactory auto 31. Bed-and-breakfast 32. “All you ___ is Love” 33. Medical man 34. License plate sticker 37. Historically, the commercial capital of Japan 39. Hold together 40. Hospital room 41. Windows system 43. The world’s fourth largest automaker 45. ____ board 48. Salvation Army, abbr. 50. Canada’s communications intel agency 52. Internet provider 54. Cyber thieves steal these numbers from students 55. Made 56. Emotional intelligence, abbr. 57. Gas and brake, for example 61. Drivers navigational

aid 63. Background, for short 64. Chicago International Airport 65. ___-freeze, radiator liquid 66. Compact Nissan model 67. Luxury car manufacturer operated under the Ford Motor Company Down 1. GAAS part 2. Sci-fi writer Doc Smith 3. Chevy’s bright star? 4. Car window sunblocker 5. Suzuki SUV 6. Promissory note, for short 7. Agricultural, abbr. 8. Volleyball obstacle 9. Mid-size SUV from Volkswagen 10. Goes with make? 13. Original manufacturer’s product 18. Wind instruments’ needs 19. Bad noise in the engine 21. GM’s “athletic” brand of cars 22. One Chinese principle

24. Cover 28. Exercise class 30. Castle surroundings 35. In that location 36. Press handler 37. Goes with mobile? 38. Felling equipment 40. Old Ford that flopped 42. Pressure measure 43. Iron symbol 44. Room, abbr. 46. Right away! 47. Premium cable TV network 49. ___ment, tire’s balancing act? 51. Between frosh and jr. 53. Titan maker 58. Make, in relation to wages 59. A famous Pepper? 60. ___nautical 61. Tank fluid 62. Type of car roof? 63. Farm sound 64. Engine necessity

Automotive Internet Directory Visit these companies directly at their web addresses or check out the growing list of Hot Links at www.autoserviceworld.com. To find out how your organization can be included in this directory and on the web, contact Brayden J C Ford 416-510-5206

AUTOMOTIVE PARTS & ACCESSORIES Goodyear Engineered Products www.goodyearep.com/aftermarket www.goodyearbeltsandhose.com The officially licensed belt of NASCAR. Gatorback, the quiet belt. You can never replace Goodyear quality. NGK Spark Plugs Canada Limited www.ngksparkplugs.ca The World Leader in Spark Plugs, Oxygen Sensors and Ignition Wire Sets. Used by 87% of the World’s OE Manufacturers S.B International Inc. www.sbintl.com “We keep engines humming”

HAND CLEANERS GOJO Industries, Inc. www.automotive.gojo.com GOJO is a leading manufacturer of skin care products and services for many marketing including automotive and manufacturing. GOJO continues to pursue a commitment of creating well-being through hand hygiene and healthy skin.

LUBRICANTS & ADDITIVES Empack/emzone Automotive Care & Maintenance www.emzone.ca The high performance emzone product line is specially formulated for your detailing and maintenance needs. For maintenance: Lubricants, Brake Cleaners, Degreasers, and Coatings. For detailing: Glass Cleaners, Carpet Foams, Tire Shines and Auto Fresh.

REFRIGERANT ZEX AC Compressors Division of Mister Starter

www.misterstarter.com Remanufactured/New A/C compressors and Turbochargers/Superchargers for complete line of cars and trucks, DOMESTIC & IMPORTS. Custom Rebuilds also available for your needs.

Duracool Refrigerants Inc. www.duracool.com Nationally Distributed by: Deepfreeze Refrigerants Inc. The Leaders in Hydrocarbon Refrigerant Technology Guaranteed In writing not to harm any Mobile A/C System You can feel the Difference that Quality Makes “Our Formula Never Changes”.

EDUCATION AND TRAINING CARS COUNCIL www.cars-council.ca Smarter hiring, better personnel assessment, and training accessible 24/7. We are the CARS Council, a not-for-profit organization, delivering tools developed by industry for industry. www.cars-council.ca

TOOLS & EQUIPMENT AIR LIQUIDE CANADA INC. www.airliquide.ca Your one-stop shop for all your industrial gases and welding supplies. Genius Tools

www.geniustools.net Genius Tools provides a complete line of hand tools, as well as power tools, tool storage, and other solutions for the toughest jobs in automotive and industrial markets. Premium quality at competitive prices. Rotary Lift

www.rotarylift.com World Leader in Lift Productivity

Empack / emzone Refrigerants www.emzone.ca WAREHOUSE DISTRIBUTORS SUDOKU by Myles Mellor and Susan Flanagan Eco-friendly, non-ozone depleting COLLISION REPAIR & BUYING GROUPS and system safe. The emzone Masters School of Autobody Management quality A/C Refrigerant product Each Sudoku puzzle consists of a 9X9 grid that has been subdivided into nineAutomont smaller Distributions Inc. www.masters-school.com line includes stop leak, system conditioner, oil offersTo a number charge, UV dye leakcolumn detection, and grids of 3X3Masters squares. solveofthe puzzle each row, anddryer boxoffering must contain each of www.automont.com Importer & Wholesale education programs and implementation colder vent temperatures, improved system the numbers 1 todesigned 9. Puzzles grades: medium and difficult. Distributor of German, follow-up programs to takecome in three efficiency, lowereasy, head pressure and greater gas Swedish and Asian Auto Parts. bodyshops to the next level of success. mileage. Ideal for cars, trucks, SUVs and tractors.

Level: Difficult

SUDOKU

Bestbuy Distributors Limited

by Myles Mellor and Susan Flanagan

Each Sudoku puzzle consists of a 9×9 grid that has been subdivided into nine smaller grids of 3×3 squares. To solve the puzzle each row, column and box must contain each of the numbers 1 to 9. Puzzles come in three grades: easy, medium and difficult.

www.bestbuyautoparts.ca Independent buying group and warehouse distributor that allocates its profits to member shareholders and provides unbeatable value for Independent Jobbers. The E.R.I. Group www.theerigroup.com Canada’s Premier Machine Shop Buying Group Kerr Machine Shop Group Inc.

www.kerrmachineshopgroup.com Buying group for machine shops and performance shops.

Level: Difficult

Solution

March 2009 SSGM 37

SSGM BAYWATCH New Products

Oil Eater introduces professional brake washer Kafko International has introduced a brake washer that allows a shop to clean brake parts without using electricity. The air powered Oil Eater Professional Brake Washer includes a cover that also functions as a catch basin. It is designed for use on alignment lift/ ramp lifts or on the floor and can also be used as a portable parts washer. A one-gallon bottle of Oil Eater cleaner/ degreaser is included. Oil Eater is nontoxic, non-corrosive, non-flammable and biodegradable. The brake washer is made of industrial grade HDPE plastic. Features include: a heavyduty air pump with adjustable regulator; flow through brush with adjustable solution valve; dual filtration systems and four swivel casters, two of which lock. Fluid capacity ranges from a minimum level of eight-gallons to a maximum level of 12-gallons. The basin is 20-inches wide by 24-inches long and 7-inches deep. Kafko International www.oileater.com

Philips lights up with EcoVision headlamp bulb Philips Automotive Lighting North America, a division of Royal Philips Electronics, has launched its EcoVision line of fuel-saving halogen headlight bulbs. Philips EcoVision’s technology enables drivers to replace standard bulbs with ones that consume up to 20 per cent less power. EcoVision’s bulb design uses a highperformance filament and a proprietary gas composition that together can help to increase MPG by consuming less power. By switching to EcoVision, drivers can save up to four gallons of fuel over the life of the bulbs. Philips EcoVision bulbs are DOT compliant. Based on Philips’ recommendation to always replace bulbs in pairs, EcoVision headlamp bulbs are offered in a two-bulb package. Philips Lighting North America www.nam.lighting.philips.com/us/automotive 38 SSGM March 2009

Federal Process releases rust penetrant Free All Deep Penetrating Oil from Federal Process Corp., utilizing an exclusive formula that speeds repair time by freeing rusty, frozen parts faster, is now available in a “Bullet” style can. The Free All Deep Penetrating Oil 12-ounce Bullet can features an improved, solid grip which prevents slippage and includes a special straw-style applicator. Free All utilizes a formula that quickly dissolves rust and corrosion and prevents the need for torching, drilling, hammering and chiseling to free virtually any frozen fastener or part. Free All is also silicone free, making it ideal for any bodyshop or service bay environment. Federal Process Corp. www.FreeAllOil.com

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