Service Station, Garage Management August 2009

Service Station & Garage Management .COM

SSGM AUGUST 2009

The Upside to Dealers Downsizing Filter Update High-Mileage Oils

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Š 2009 Robert Bosch Inc., Canada. All rights reserved.

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August 2009

Vol. 39 No. 8

what’s inside

Editor

Tom Venetis (416) 510-6790 tom@ssgm.com Assistant Editor

David Halpert (416) 510-6784 dhalpert@ssgm.com Technical Editor

Jim Anderton jim@ssgm.com Art Director

Ron Taylor Publisher

Marc Gadbois (416) 510-6776 marc@ssgm.com Circulation Manager

Selina Rahaman (416) 442-5600 ext 3528 srahaman@bizinfogroup.ca Subscription Inquiries

Gail Page (416) 442-5600 ext 3549 Production Manager

Steven K. Hofmann (416) 510-6757

See Page 10

Print Production Manager

See Page 22

Phyllis Wright

Vice President Canadian Publishing

Alex Papanou

Dealer Downsizing Can independents find good news amongst the bad news of dealership closings. . . . . . . . 10

Bruce Creighton

Service Station and Garage Management is published 12 times per year. A Division of BIG Magazines LP.

Oil Report As cars age there are profits to be made with high-mileage motor oils. . . . . . . . . . . . . . . . . 14

Filter Update Market update on new products, new lines and advice for technicians. . . . . . . . . . . . . . . . . 22

CAT Testing the Phoenix Maxi-Ject. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Departments Editorial. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 News. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 CARS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 Jim’s Rant. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30 Baywatch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32 Garage of the Year Nomination Form . . . . . . . . . . 34 Advertiser’s Index/Solutions to July Puzzles. . . . . 35 Crossword. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36 Internet Directory/Sudoku. . . . . . . . . . . . . . . . . . . 37

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|| Tom’s Editorial

Not holding one’s breath for all-electric vehicles I

By Tom Venetis, Editor

Plug-in hybrids and all-electric vehicles are certainly, in terms of technological progress, the next logical step. It is more efficient and clean, but still a ways off.

n mid-July, the Premier of Ontario announced that his government would provide up to $10,000 in subsidies to people who decide to purchase an electric vehicle.

The idea behind the subsidy is to have plug-in or electric vehicles making up some 20 per cent of all the vehicles on Ontario roads by 2020.

While many complained about this move, in reality, the Ontario government was only following the path set earlier by the U.S. government where American consumers are now offered US$7,500 towards the purchase of alternative propulsion vehicles.

In Europe, the German government has in place a scrappage program, giving people a substantial refund if they abandon their older cars and buy a new, more fuel-efficient one. New car sales in Germany have increased as a result.

I’m not going to enter into a debate on the merits of this approach (as I only have some 500 words to work with and I’ve already used up 162). I will only again say that the Ontario Premier is following the path set out by others; and the fact that the provincial government has invested heavily in the domestic auto industry, along with the federal government.

There is another reason for this move on the part of the Ontario and U.S. governments: the shift to electric vehicles is not going to be easy. Right now, the most successful new car technology is the gasoline-electric hybrid; and the technology is improving.

Plug-in hybrids and all-electric vehicles are certainly, in terms of technological progress, the next logical step. It is more efficient and clean, but still a ways off. The General Motors Volt is still not available, although it should be coming soon. Only then can we see if the hype surrounding its development was well worth the wait.

There are other hurdles as well. The battery technology needed to extend the range of these all-electric vehicles has a way to go before it can offer the range and reliability of even the most inexpensive gasoline-only powered cars. There is a lot of talk about a battery breakthrough, with ZENN Motor Company proclaiming it is on the verge of one with EEstor, a battery maker start-up in Texas. At this time, nothing has appeared and there is a great deal of skepticism in the scientific and engineering community about EEstor’s claims for its still unseen and untested EESU technology.

This Ontario subsidy, and the one in the United States, is largely an effort to help the all-electric technologies survive by getting consumers to become early adopters. The makers of gasoline-electric hybrid vehicles are complaining about the move, as car buyers don’t get a monetary break for buying their vehicles. But they may not have to worry too much. As a commercial enterprise, all-electric cars have, as of right now, a greater chance of failure than success.

What do you think?

Have your say and speak your mind! letterstotheeditor@ssgm.com 6 SSGM August 2009

www.ssgm.com

|| News Briefs Mitchell 1, Elite enter into partnership agreement

Mitchell 1 announced that its Business Performance Services (BPS) program has partnered with Elite to provide customers and the automotive industry with profitable business management and marketing solutions. The companies have agreed to cross promote each other’s products and services to their respective customer bases.

Elite’s customers are the top shops in the industry, while Mitchell 1 Business Performance Services are designed to help those same forward-thinking

shop owners and service advisors.

“Because both companies’ products and services target the best shops in the industry, our timing couldn’t be better,” said Brian Warfield, senior product manager, Mitchell 1. “Elite is an amazing company that has provided thousands of shops with the business-building solutions they need to go right to the top, while Mitchell 1 has continued to offer exciting new business services that allow shops to implement those best practices.”

Ontario service provider event brings in $30k

The 2009 edition of the Automotive Aftermakaket Retailers of Ontario charity tournament raised $30,000 for the Bloorview Kids Rehab Centre.

The event has become a key fundraising event for the Toronto medical facility which provides special care and rehabilitation services for children with all manner of challenges, with 7,000 outpatients and 75 beds.

On hand to emphasize the importance of the work that that the hospital does was young girl named Selina who

suffered a massive brain hemorrhage in 2007.

Unable to walk or talk for five and a half months, through long hard work and the specialized help available at the centre was able to speak of her experience and her ability to get back to an enjoyable childhood.

“Bloorview is a very special place,” she told attendees of the event. “And maybe some of you guys might have a stroke or a tumour or whatever it is. So Bloorview is the place you should go.”

Volunteers at the Annual AARO Charity Golf Tournament were proud to pose with the $30,000 cheque for Bloorview Kids Rehab Centre.

The July winner of the SSGM Synthetic Oil Mythbusters Quiz, presented

by Castrol, is Greg Cochrane, Lordco Auto Parts, Richmond, B.C. He will be receiving a Castrol Prize pack courtesy Wakefield Canada, distributors of Castrol products. See this month’s quiz on page 33 8 SSGM August 2009

Federal-Mogul develops fuel cell gasket technology

Federal-Mogul has developed a new gasket technology to assist in fuel cell development for energy-efficient vehicles.

Federal-Mogul’s patented Liquid Elastomer Moulding (LEM) gaskets are constructed with small engineered elastomeric beads moulded onto thin carriers that provide superior sealing performance while significantly reducing the size and weight of each fuel cell stack. Each LEM gasket can be 0.3-0.5 mm thick, whereas the conventional moulded gasket measures at least double that.

A typical fuel cell stack is comprised of several hundred fuel cells; each cell contains an ion exchange membrane and bipolar plates. An electrochemical reaction takes place on the surface of these membranes to combine hydrogen with oxygen releasing electrical energy and water as a by-product. As a result, each membrane must be sealed from the other layers and from the external environment. Each fuel cell stack requires hundreds of bipolar plates and membrane elements which need to be sealed, thereby requiring hundreds of gaskets, adding length and weight to each fuel cell stack.

According to Federal-Mogul, their patented LEM gasket technology has been estimated to be at least half of the thickness of other gaskets.

Additionally, the LEM technology offers the potential to directly incorporate the gasket into the bipolar plates offering further reduction in assembly complexity.

“Federal-Mogul’s LEM gasket provides a unique sealing technology, offering one of the smallest sealing cross-sections and lowest load to seal in the industry,” said Gerard Chochoy, senior vice president, Federal-Mogul powertrain sealing and bearings. “Our sealing technology can contribute to a more optimized fuel cell package and reduced weight which can support fuel cell technology to become more widely accepted.” www.ssgm.com

News Briefs || GM 363 asset sale approved by U.S. bankruptcy court

Judge Robert E. Gerber of the U.S. Bankruptcy Court for the Southern District of New York approved the sale of substantially all of General Motors Corporation’s assets to NGMCO, Inc., an entity funded by the U.S. Department of the Treasury. In connection with the closing of the sale transaction, NGMCO, Inc. will change its name to General Motors Company and continue to operate under GM’s historic corporate and sub brands.

The new company will acquire GM’s strongest operations and will have a competitive operating cost structure, partly as a result of recent agreement with the United Auto Workers (UAW) and Canadian Auto Workers (CAW).

The new GM will be headquartered in Detroit and will be led by Fritz Henderson as president and chief executive

WORLDPAC distributor for Versatile Automotive Diagnostics

Versatile Automotive Diagnostics’ (VAD) line of professional diagnostic tools is now available across Canada and the U.S. through WORLDPAC. The VAD Pro-901 fills a distinct void in the scan tool market offering an indepth level of VW/Audi functionality for the modern CAN equipped vehicles in a rugged handheld platform.

“We are proud to have WORLDPAC as our distributor for the VAD Pro line. The WORLDPAC team’s initiatives to better link the service technician with the tools required to grow their business will result in a stronger market and will expand the consumers’ confidence in the serviceability of their European car,” says Marcel Horn, president of Versatile Automotive Diagnostics.

“It is important that WORLDPAC align with specialized, quality organizations. It is equally important that we supply our customers with advanced level technical training complemented with professional, OEM tools they need to remain successful in the aftermarket. For us, a partnership with Versatile Automotive Diagnostics was a natural fit,” says Jim Phillips, vicepresident of WORLDPAC marketing. www.ssgm.com

officer and Edward E. Whitacre, Jr. as chairman of the board of directors.

Also, GM’s subsidiaries outside the United States will be acquired by the new company and are expected to continue to operate without interruption.

“A healthy domestic auto industry remains vital to the global economy and we deeply appreciate the support the U.S., Canadian and Ontario governments and taxpayers have given GM, and the sacrifices that have been made by so many. This has been an especially challenging period, and we’ve had to make very difficult decisions to address some of the issues that have plagued our business for decades. Now it’s our responsibility to fix this business and place the company on a clear path to success without delay,” said Henderson.

The new GM’s common stock will

be owned by: U.S. Department of the Treasury: 60.8 per cent; UAW Retiree Medical Benefits Trust: 17.5 per cent; Canada and Ontario governments: 11.7 per cent; and the old GM: 10 per cent.

Additionally, the old GM and the UAW Retiree Medical Benefits Trust will hold warrants that are exercisable for 15 per cent and 2.5 per cent of the interests in the new GM, respectively.

The UAW Retiree Medical Benefits Trust and the Canadian government each may nominate one member to serve on the board of the new GM. The retiree benefits trust has selected seasoned auto industry analyst Stephen Girsky. Judge Gerber’s order includes a four-day stay before closing of the sale can occur. However, GM expects the sale to close in the near future.

Schaeffler Group announces aftermarket Web site

Schaeffler Group USA Inc. announced the launch of its new automotive aftermarket web site. The site, at w w w. s c h a e f f l e r - a f t e r m a r k e t .u s , includes complete information on the company’s LuK, INA and FAG brands sold in Canada and the U.S. The site features interactive catalogues to meet the needs of automotive professionals with fast and easy access to LuK RepSet clutch kits and system components;

FAG hub and wheel bearings; and related vehicle-specific technical data and product images.

Downloadable PDF copies of brochures, catalogues and technical publications are available in a searchable format. The site can still be accessed through the existing company’s websites, www.replaceyourbearings.com and www.lukclutch.com.

UAP signs agreement with Uni-Select to acquire the Palmar Truck

UAP Inc. announced it is entering into a binding agreement with Uni-Select Inc. and its subsidiary Palmar Inc. to acquire eighteen stores of its Palmar Truck Parts network. These new stores will allow UAP to pursue its growth strategy and strengthen its position as a leader of Canada’s aftermarket auto parts and truck and heavy vehicle parts industry. The transaction is expected to be closed by August 17, 2009.

The Palmar stores will gradually be integrated into the eighty-four Traction stores network and the three TW Distribution Centres of UAP Heavy Vehicle Parts Division. By adding these stores, UAP hopes to better serve its current and future customers from to a stronger presence in several regional markets, notably in Quebec, Ontario and the Atlantic provinces.

Vast Auto appoints Ontario account manager

Vast Auto Distribution has announced the appointment of Curtis Erion to the position of account manager, Ontario Division.

In this position, Erion will be responsible for new business development and sales for the Ontario region.

A veteran of the aftermarket, Erion spent the last 15 years with Blue Streak-Hygrade as a territory manager. Prior to his tenure there, he obtained extensive experience at the jobber and warehouse distributor levels.

August 2009 SSGM 9

|| Business Outlook

Is there an upside to Canada’s dealer downsize?

Dealer consolidation isn’t going to hurt your business, but careful study should be taken to determine whether orphaned customers are worth the expense to acquire.

By John Nelligan, executive vp John Pineo, president CMG Marketing

I

n May, General Motors announced they will be closing 42 per cent of their dealer locations over the coming months in an ongoing effort to control costs, reduce brand spread and focus resources on more efficient locations (this number may be even higher by the end of 2010). And with the contraction in the auto industry continuing, we may see additional closed locations across other vehicle manufacturers. Conservatively, this may represent as many as 5,000 dealer service bay closings across the country.

Mainstream media has focused largely on the impact to small and rural communities, despite the fact that some announcements have specifically stated that there would be an urban focus to the reductions. The mainstream media has also ignored the impact these closings may have on the independent aftermarket and for the surviving dealers.

Conversely, trade media has suggested there will be increased demand in the traditional aftermarket as orphaned vehicle owners look for alternative service providers. And while the traditional aftermarket as a whole may benefit, the impact on individual shops may not even be noticed. Because of this, it would be prudent to consider the entire environment surrounding this downsizing before jumping in with an active (and potentially expensive) customer recruiting program.

10 SSGM August 2009

www.ssgm.com

Business Outlook || Here are some factors to consider: It is true that there will be upheaval.

Service demand is not what’s contracting. Demand is driven by vehicles on the road and, the fact is, that demand is currently fairly stable. While some feel the economic downturn has reduced demand recently, these customers will eventually return to service their vehicles. As well, anecdotal evidence would suggest the global economic downturn has not affected the independent aftermarket as severely as other sectors.

This contraction is driven by factors outside of the “servicing” sector – namely new vehicle sales. So there will be ‘orphaned’ customers who will have to find a service provider.

The orphaned market will segment – likely by vehicle age (driven by warranty).

Orphaned vehicle owners will not act en masse.

In fact, they could be categorized into three broad fragments: Dealer dependants – Those who feel compelled to return to dealers for inwarranty vehicles Dealer loyalists – Those who have always preferred to return to the dealer even after their warranty has expired Floaters – Those who are ambivalent about choosing their service provider but who may find any number of shops to service their vehicle in the future Some in-warranty customers will want the dealer experience, and will be reluctant to take their vehicle to the independent channel. Conversely, out-of-warranty customers who have been loyal to the OE channel may find it inconvenient to travel to a dealer for service. These floaters may consider another dealer but just as easily choose a local general service and repair facility outside the OE channel. www.ssgm.com

Surviving dealers will be operating at capacity.

Surviving dealers will now be handling their current customer base (both warranty and non-warranty) plus orphaned customers from those closed dealers.

One of the consequences of operating at or above capacity is the stress placed on customers’ satisfaction levels. An upside to this is that a contraction ‘echo’ may occur if OE dealers are unable to schedule, service and satisfy their expanded base of customers. This would be caused by dissatisfied customers moving from one dealer to another and then to the independent aftermarket looking for a better “service” relationship.

More important from the perspective of the independent aftermarket is that dealers may face scheduling challenges and some of these customers may look for an alternative, nonOE service providers.

These vehicle owners may be forced directly into the traditional aftermarket out of a “capacity” squeeze.

Fewer OE Service departments but … not necessarily fewer high-tech service departments.

Many of the dealerships closing are now looking at their options for redefining their own businesses. Some of those options include continuing to sell used cars as well as staying in the repair business. This means that local competition may not go away – they may just trade under a different sign, but with a built-in customer base for service.

The question remains – Can these former dealers attract the clientele they need to sustain their repair facility business when they no longer have warranty work as their anchor? In order to do this, they will have to continue to invest in their relationship marketing programs to attract customers back for regular maintenance – including some of your existing customer base.

Without the massive spend of the OE

Manufacturer behind them, they will need to compete for the attention of consumers just like the rest of the independent aftermarket.

The forgotten casualties.

One of the most ignored consequences of dealer contraction will certainly be the vehicle owner. Vehicle owners who have been returning to dealers will have to re-establish a relationship with unknown owner/operators.

Repair facilities may want to consider employing their own highly targeted marketing strategies to pull in orphaned customers who may be sitting on the “fence” of indecision about where to go to have their vehicles serviced. Making the decision to attract these “fence” sitters should happen carefully – and sooner than later.

How do you determine if you can attract any of these orphaned customers?

Is your local area affected by the closing of an OE dealer?

Remember, you don’t need a list of all dealers closing across Canada, but you do need to find out if the dealer down the street is closing its doors after 40 years. Most shop owners have a good sense whether a local dealer is closing.

Will other OE dealers within your area be able to pick up the slack?

After the dust has settled, remaining OE dealers may be working hard just to satisfy his or her current customer base. Therefore, taking on an additional 10 bays worth of demand from a neighbouring dealer may cripple their current service levels and satisfaction scores, and may result in dissatisfying a customer base that might very well be “highly satisfied” — and so, in this particular instance there may be an opportunity here for you.

Even if you can handle the demand, can you handle their demands?

Not only do the OEs provide a wide range of services, they have also had easier access to technology and training for the newer car park. The orphaned customer base will come August 2009 SSGM 11

|| Business Outlook with high expectations based on their past OE service experience — from courtesy car programs, shuttle service, and access to diagnostic information, knowledge and parts availability. On the upside, the increase in demand is more likely to come from domestic vehicle owners, so factors like parts availability and access to repair infor­ mation is probably already available to you. A little different than if Volks­ wagen was closing dealerships.

How much demand are we talking about?

Only one automaker so far has announced a major dealership consoli­ dation. But as restructuring continues across the industry we could see as many as 500 less dealer locations across all manufacturers. This could represent as many as 5,000 service bays being removed from the OE dealer network over the next few months and into 2010. At about 2.5 service incidents per day, and over a 250-day year, this would mean that just over three mil­ lion service incidents per year have been “orphaned.”

Inside The Numbers While this may seem like a very large chunk of business that poten­ tially could flow into the independent aftermarket, consider that 20 per cent of the car park is in the one- to three-

year age range, which would place it in the in-warranty “dealer dependant” category. So there is a low likelihood that many of those vehicle owners will change their current habit of visiting a dealer for repairs and service.

Moreover, the remaining vehicle owners in the “out-of-warranty” cat­ egory have already exhibited a prefer­

Example of Shop Density in Toronto

Sample based on SSGM and L’Automobile subscriptions 12 SSGM August 2009

ence for dealer servicing. So, even if they are now “on the market” they may seek out an OE dealer first before considering the independent aftermar­ ket. If 50 per cent of these Dealer “loyalists” travel that extra mile to establish a relationship with a new OE dealer, we could be looking at only 40 per cent of the market considering the independent aftermarket. Spread these “floaters” or remaining one mil­ lion plus service incidents across major urban centres and we could see a sig­ nificant up-tick collectively in business for the aftermarket.

When looking at the top 10 urban centres in Canada, over 90 per cent of general service shops are within 4 km of at least one OE dealer. So competi­ tion is localized around dealers. And as dealerships close, the competition can be intense. In Toronto alone, dealers have an average of 30 shops within two km of their locations – and 50 more shops if you consider a simple drive time radius of four km from dealer locations.

If a dealer closes within close prox­ imity to your shop, then one can see Business Outlook page 18 www.ssgm.com

Š 2009, Ashland Canada Corp. *Source: Thomas Penway Research Poll of ASE Mechanics in the United States

www.v a lv o li n e . c o m

Only one person works on his car.

And only one oil works in his engine.

More ASE-certified top mechanics use Valvoline in their own cars.* Mechanics can use any oil they want. They choose the one with a proven reputation for quality, protection and a history of innovation. Valvoline.

100 YEARS UNDER THE HOOD.

TM

|| Oil Report

High-Mileage Motor Oils As people hold onto their cars longer, high-mileage oils offer a profit centre for independents

I

t comes as no surprise that people are holding onto their vehicles longer than they were a few short years ago. In 2008, the median age of passenger cars on the roads in the U.S. was 9.4 years, higher than the previous two-year high of7:53 9.2 years.

Noco/AB/JOB 8/4/09 AM Page 1 R.L. Polk & Co., which produced the report that was cited by both American and Canadian news media, found the medium age for all trucks

in 2008 rose to 7.6 years from 7.3 in 2007, and light trucks increased to 7.5 years in 2008 from 7.1 in 2007.

Not surprisingly, the study’s consultant put this increasing vehicle age down to the growing anxiety people are feeling about the troubles in the economy.

“The current economic environment, coupled with high gas prices last spring and summer, have resulted in consumers delaying purchases of vehicles because their discretionary income has fallen,” wrote Dave Goebel, solutions consultant for R.L. Polk & Co.’s aftermarket team. “Based on the uncertainty of what the future holds consumers are trying to keep

By Tom Venetis, Editor

their current vehicles running longer, until their confidence improves.”

The report concluded that in such bad economic times, “consumers could feel as though paying a repair expense to keep the vehicle going for a year is more sensible or affordable than a monthly vehicle payment over an extended period of time.”

This trend, seen here in Canada as well, should be good news to independents. The potential for increased revenues and improved profits are to be had for those independents that can begin selling even simple kinds of work as preventative maintenance and charging a premium for the service. As the Polk study points out, an investment in keeping an existing vehicle running smoothly is more cost-efficient than buying or leasing a new vehicle for the consumer.

One place to start is with the simple oil change, a place where car owners are going to look first to help extend their vehicle’s investment and where independents can begin to educate car owners on the different kinds of motor oils available and what these oils do.

High-mileage oils are a profit centre

Like everything else in the world, a car ages and changes over time.

Systems that once worked well begin to slowly wear and efficiencies are lost. A car engine is no different.

Over time, age and the many tens of thousands of kilometers driven begins to take a toll on the engine’s various parts. Knowing this, oil makers have begun to develop a range of highmileage motor oils to meet the specific demands of older vehicles.

Thom Smith, technical director of branded lubricants for Valvoline, says his company developed the Max Life motor oil after purchasing and examining engines in older vehicles. After tak-

14 SSGM August 2009

www.ssgm.com

Oil Report ||

Valvoline MaxLife is a blend of synthetic and conventional basestocks with seal conditioning agents, cleaning agents, anti-wear additives and friction modifiers for higher mileage vehicles.

mileage oil is recommended. As an engine operates there are contaminate particles which need to be kept away from the engine parts. High-quality motor oil contains detergents that keep those particles suspended in the oil and away from the engine parts. Problems start when those particles begin to build up and settle on the engine parts. Over time that sludge builds up and the customer notices such things

as loss of oil pressure or reduced gas mileage for instance.

“One thing all high-mileage oils will have are seal conditioning agents,” says Mark Ferner, team leader with Shell Lubricants, makers of Pennzoil. “In an older engine, where some of the rubber seals or gaskets have started to dry up (due to age) and cause leaks, these additives are there to make sure the seals remain soft and pliable, which,

T:4.5”

Pennzoil High Mileage Vehicle motor oil is made for vehicles with over 120,000 kilometers.

The oil is formulated with cleansing agents that prevent and remove engine sludge, viscosity and volatility controls, along with seal conditioners.

*Based on a severe sludge cleane upp test using SAE 5W-30. **As measured in ASTM Sequence IVA engine test using SAE 5W-50.

Superior active cleansing aggent ents nt versus our conventional and synthetic blend motor oils. © 2009 SOPUS Products. All rights reserved.

WHEN YOUR BUSINESS IS RUNNI NG RIGHT,

Y O U F E E L I T.

T:7.25”

ing them apart, several things became apparent.

“One of the big things we found is that seals had begun to shrink and grow brittle,” Smith says.

When the seals become brittle, drivers will notice their vehicles will begin consuming more motor oil than before or they may see smoke coming out of their tailpipe. A more telltale sign, and one that proves annoying to anyone who parks their car in the home garage, is the growing spots of oils beneath the car where they park.

Another thing found was sludge.

Customers often have difficulty understanding what sludge is until it is too late and the engine becomes gummed up by that mess.

Brian Shaw, Canadian sales manager for Noco Lubricants, says anyone in the 1970s who tinkered with engines, like he used to with great enthusiasm, knows how it was quite common to open up an engine back then and see it junked-up with sludge. While less common with today’s engines and high-quality oils, sludge build-up has not gone away.

So this is a great time to explain what it is, why regular oil changes are needed, and why the switch to high-

Learn how Pennzoil Platinum® full synthetic motor oil can help you grow your business —now.

Offering Pennzoil Platinum® builds value and profitability to your oil change business with claims that are compelling to your customers and programs that keep them coming back.

• Pennzoil Platinum® cleans out up to 46% of engine sludge in the 1st oil change and continues to clean in the 2nd change* • No leading synthetic oil provides better wear protection** • Pennzoil® support programs help promote repeat business Contact your Shell sales rep today. To learn more about Pennzoil Platinum®, visit Pennzoil.com

www.ssgm.com 71197_PZ_PZ9-012.indd 1

PZ9-012

August 2009 SSGM 15 5/19/09 5:05:02 PM

A.PVL.SUPER.221.4C.01.REV.qxd

3/24/09

1:16 PM

Page

Introducing a New Line of Premium Engine Oils

Mobil Super 1000 Engineered to exceed OEM warranty requirements.

Engineered in Canada for the latest engine technology, Mobil Super 1000 exceeds OEM (Original Equipment Manufacturer) warranty for every major gasoline car and light-duty truck manufacturer including turbo-charged engines.

A.PVL.SUPER.221.4C Prints: 4 Color Process docket # SIMP_9012.01 2.125" x 10" 1/3 - Page Super Products - Canadian Technician This advertisement prepared by: McGILL PRODUCTIONS • March 24, 2009

|| Oil Report

in turn, helps reduce oil leaks.

These agents also help with the O-rings at the top of the engine and help keep oil from getting down the valve stem.”

Ferner says another key feature of high-mileage oils, and one that should be emphasized to customers, is the viscosity of the oils. In high-mileage motor oils the viscosity is thinner in order to contribute to fuel efficiency. This seemed to go against the traditional wisdom that when engines got older and the number of kilometers began getting up past 75,000 or even 100,000 km, that it was then time to switch to a thicker motor oil.

“In the past, if you had an engine that was consuming oil, the default position was to put in a thicker oil to try and slow down the oil consumption,” Ferner continues. Instead, the oils are formulated so that the viscosity PROOF levels are thinner to provide improved fuel efficiency, but the oil is also forClient mulated in such a way so that the thinner viscosity acts in a similar fashion if ______________ the oil were thicker.

Creative“This Directorallows you to use the same strategy of using thicker motor oil, ______________ but to still stay within the viscosity Artgrade Director recommended in the vehicle’s owner manual,” Ferner says. “One ______________ place where this makes a difference is around the piston rings. The oil not Copywriter only lubricates, but it also helps seal ______________ the combustion [better]. Furthermore, around the pistons the oil can encounAccount Director ter temperatures ranging from 400______________ 600°F, and could also be exposed to temperatures further up in the chamAccount Manager ber of 2,500°F, which is hot enough ______________ to volatilize the oil. With high-mileage oils, the manufacturers will make the Production Manager oils less prone to evaporate.”

#

Mobil Super 2000 Engineered for high mileage vehicles and longer oil drain intervals.

Engineered in Canada, Mobil Super 2000 is recommended for high mileage vehicles with over 120,000 km and provides guaranteed oil drain protection for 10,000 km or 6 months, which ever comes first.* www.MobilOil.ca

1

______________

The premium oil change

*Excludes severe service applications involving: racing and commercial use; frequent towing or hauling; extremely dusty or dirty conditions; or excessive idling. While under warranty change oil at the manufacturer’s recommendation.

Mobil, Mobil Super, Mobil 1 and the Pegasus design are trademarks of Exxon Mobil Corporation or one of its subsidiaries.

Imperial Oil licensee.

16 SSGM August 2009

McGill Because

of the uniqueness of highoils and the vehicles they are intended for, these oils provide a profit Proof Buddy opportunity for independents.

“The key is to sell these oils as part of _____________ a comprehensive preventative maintenance package for high-mileage vehicles or to sell the premium oil change,

MZ

mileage motor ______________

Imperial Oil’s Mobil Super 2000 is a blend of synthetic and conventional base stocks for improved low-temperature performance and water tolerance, along with cleaning agents to reduce sludge formation and detergents for piston cleanliness.

where the higher cost of these oils can be factored into the price of a premium oil change,” says Dan Peterson, technical director with Amsoil Inc. Again, referring to the R.L. Polk & Co. study, people are keeping their vehicles longer and they are willing to invest more in keeping their vehicle operating properly, rather than taking on the cost of a new vehicle.

Simply put, people are going to willingly pay more for a high-priced oil change if it is sold to them as something that helps maintain the value of their vehicle. By educating them on what happens to a vehicle as it ages, the need to keep such things as seals and gaskets operating properly, and how a high-quality motor oil can improve a vehicle’s longevity, it will make the sale of such an oil change that much easier.

“All specialty oils are profit centres for independents,” adds Noco’s Shaw. “The smart independents know that there are things people need for their vehicles, and independents have an opportunity to explain the benefits of using high-quality, high-mileage oils in a preventative maintenance package and improving their profits from that.

SSGM

REFERENCE LIST Amsoil Inc. www.amsoil.com Noco Lubricants www.noco.com Pennzoil www.pennzoil.com Valvoline www.valvoline.com

Have an opinion? letterstotheeditor@ssgm.com www.ssgm.com

How healthy is your vehicle’s engine?

A healthy car depends on a healthy engine. And a healthy engine depends on the right motor oil.

From the makers of Mobil 1, the official motor oil of NASCAR, come 2 new motor oils – Super 1000 for newer vehicles and Super 2000 for high-mileage engines. Each specially engineered to enhance performance at specific stages of your car’s life. Premium performance and protection for the vehicle you drive every day. Ask for the Mobil product that’s right for you at your next oil change. www.MobilOil.ca Mobil, Mobil Super, Mobil 1 and the Pegasus design are trademarks of Exxon Mobil Corporation or one of its subsidiaries. Imperial Oil licensee. NASCAR is a registered trademark of The National Association for Stock Car Auto Racing Inc. Chevrolet and Corvette are trademarks of the General Motors Corporation.

|| Business Outlook Business Outlook from page 12 assume this may represent six to seven thousand service incidents per year.

However, just to bring in your fair share of these orphaned incidents, when spread across 50 other repair facilities within four kms of the dealership may mean an increase of 150 service incidents per year or about three incidents per week – if you can attract the average. Better to aim high, if you take action so that another shop in your area doesn’t beat you to the punch.

If there is a concentration of dealer closings in your area, then take advantage of it. Urban concentration of the consolidation may be enough to drive increased demand right into your shop.

Employing a highly targeted mail drop campaign can help you build your business in this area. But careful analysis of your customer data, your strengths and weaknesses in local neighbourhoods around your shop, and the strength of your word of mouth marketing will all be determinants of your success in

Air just met its maker.

acquiring these customers.

And with lower satisfaction scores for all OE service departments (not just the domestics), orphaned customers are just one other reason for you to consider acquiring customers at this time.

Whatever you do to attract these new customers, always remember that this is a special situation where these customers, while looking for a repair

facility, are still highly committed to their previous technician – the OE dealer. Their previous technician just happens to be closed now. In their mind, the only casualty of contraction of the OE dealer network is themselves as they are forced to search for a new service centre. So ultimately they will be looking for the same amount of service and respect that they received elsewhere.

SSGM

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If you’re playing lift roulette, the odds are against you.

Protect your business.

Your techs. Your reputation.

In today’s tough economic climate, people are deferring new vehicle purchases and keeping their vehicles longer. That means more maintenance and repair business for you.

Is your lift ready…and are you sure? If you wait for a breakdown to know for sure, it could cost ™ you big-time.

That’s why Rotary Lift is offering the new “Inspect to Protect™” lift inspection program.

And it’s available for a short time at a very special price.

Make sure your lifts are ready for all the business you can handle.

Having all your lifts inspected regularly is the single most important thing you can do to protect the safety of your employees and the health of your business.

Uptime means revenue, and well-maintained lifts work harder and longer, keeping the cash flowing while protecting your most vital business asset – a productive staff. A lift inspection, performed by a Rotary-trained inspection specialist, can uncover potential equipment problems while they’re still quick fixes. In some states it can even reduce your insurance premiums.

Who wins? You do, with maximum lift performance, and the profit that comes with it.

Avoid potential injuries and costly fines.

Equipment breakdown is a common – yet preventable – cause of on-the-job injuries. Some provincial regulatory

agencies require lift inspections. Is your lift certified?

Properly installed? Regularly maintained? A lift inspection provides the documentation that answers those questions quickly and hassle free.

For a limited time, Rotary Lift is offering its complete “Inspect to Protect” lift inspection package at a special price.

Your own lift protection team you can count on – now, and later.

Call 800-640-5438 to find the nearest participating “Inspect to Protect” professional and schedule your inspection today.

Rotary Lift maintains an extensive nationwide network of factory-trained service professionals. They have the expertise to provide thorough lift inspections as well as the documentation that says your lift meets ANSI standards for performance and operating safety. If a problem requiring parts, repair or replacement is identified, you’ll receive a quote on the spot.

From annual inspections to installation, maintenance and repair, your highly qualified lift protection team is nearby, available to respond to your future lift needs 24/7.

www.rotarylift.com/inspect/ca

|| Filters Update

Filters Update The new filter technology out there on the market today

By David Halpert, Assistant Editor

R

eplacement and preventative maintenance on filters has always been a significant portion of a garage’s routine business.

For the independent service technician, the oil change remains one of the key services vital to the lifeblood of any service station, alongside the maintenance of other filters (engine air filters, cabin air filters, etc.). As filter technology improves the screening of contaminants, allowing for less frequent replacements as well as extended drain intervals, the challenge then becomes how to sell a service where replacement is not required as often.

Similarly, as consumers retain their vehicles longer, the need for a proper functioning filter is important in maintaining vehicle efficiency, performance and fuel economy; and knowing what new filter technologies and improvements are out there on the market today is crucial for an independent to maximize profit.

sible for horsepower. In this particular case, you get eight more horsepower just by replacing the element and you’re not even taking apart the air intake system.

What we wanted to do was not just meet OE specifications, but in this case it is a classic example of exceeding OE specs.”

It’s no secret that the media inside an oil filter determines that oil filter’s efficiency, performance and usefulness during its life. Whether your filter uses the traditional “paper” media or the more recent “depth” type

media its effectiveness is determined by several factors, including dirt-holding capacity, resistance to oil flow, and particle size retention (or filtration efficiency).

Improved filter media, improved vehicle performance

K&N Engineering recently added to its innovative Power Cube air filter line for the Dodge Ram 2500 & 3500 heavy-duty pickup (2007-2009 models) for the 5.9L L6 Diesel engine.

The filter is designed to replace the OE flat panel with a 3D-type oversized air filter that fits directly into the factory air box. This fills the otherwise empty space with a larger four-sided air filter on specific applications.

“What happens is you get a higher air flow and a lot more dust holding capacity. In most cases our replacement elements get you about one to four more horsepower just by replacing the element,” says Renard Howard, business development manager for K&N Engineering. “Now, I’m not talking about the intake system respon-

22 SSGM August 2009

K&N’s Power Cube air filter line for the Dodge Ram 2500 & 3500 heavy-duty pickup is designed to replace the OE flat panel with a 3D-type oversized air filter that fits right into the factory air box. www.ssgm.com

Filters Update || As filter technology improves the screening of contaminants, allowing for less frequent replacements as well as extended drain intervals, the challenge then becomes how to sell a service where replacement is not required as often.

“In general, we use a cellulose/ synthetic blend which allows us to optimize both the efficiency of the filter as well as the filter’s capacity for holding contaminants,” says Wayne Smith, product manager for Wix Filters. “Cellulose fibres are natural fibres and tend to have good strength and help improve capacity. Synthetic fibres are man-made and can be produced with a smaller thickness than cellulose fibres which helps improve efficiency.”

In the first quarter of 2009 alone, Wix Filters added 87 new product numbers across light duty, heavy duty and industrial applications. Filters for foreign nameplate applications topped the list, with more than 35 new air, oil, cabin air and fuel filter product numbers for such brands as Mazda, Honda, Hyundai, BMW, Porsche, Audi, and Volkswagen, among others.

Rebranding classics, new improvements

But it’s not just the filter that determines the duration of an oil or air filter, or the need for an extended drain interval. Driving habits of the consumer also contribute to how manufacturers recommend maintenance intervals.

Stop-and-go driving, frequent short trips, and towing are just some of the factors engine makers use when characterizing “normal” and “severe” engine use. This becomes important when dealing with extended drain intervals

www.ssgm.com

Purolator recently changed its standard line of oil and air filters from Purolator PremiumPlus (sometimes referred to simply as ‘Purolator’) to its new name Purolator ‘Classic.’

between changing the oil and filter.

“Two points bear mentioning on the subject of extended oil change intervals. First, while the additives in ‘extended life’ engine oils may, indeed, last longer, (but) they don’t alleviate the gradual build-up of water, raw gasoline, and other materials that can accumulate in a crankcase. So extending oil and filter changes, even with special oils, may not be a good idea,” says Ramon Nuñez, director of filtration for Purolator.

If you were to look at an oil/air filter now compared to one manufactured several years ago you’d discover that from the outside not much has changed. However, improvements have been made within to accommodate advances in engine and vehicle design as well as more demanding operating environments. Nuñez goes on to explain the more technical aspects of filters and what impact they have on new vehicle design.

“Today’s oil filters must have media, seals, and bonding agents that are fully compatible with all popular conventional and synthetic oils,” Nuñez continues. “They must accommodate new oil chemistry that has seen levels of zinc (ZDDP) reduced and, in some cases, supplanted by other, more eco-friendly materials. Oil filters must also perform reliably with oil viscosities ranging from the traditional 10W30 and 10W-40 to ultra-low-friction 0W-20 oils. As a result, the design, construction, and materials in oil filters have all seen enhancements over the last few years.”

In a new rebranding initiative, Purolator recently changed the name of its standard line of oil and air filters from Purolator PremiumPlus (sometimes referred to simply as ‘Purolator’) to Purolator ‘Classic’ in an effort to reflect the company’s long-standing reputation of quality and reliability when it comes to aftermarket filters.

August 2009 SSGM 23

|| Filters Update It’s not just the filter that determines the duration of an oil or air filter, or the need for an extended drain interval. Driving habits of the consumer also contribute to how manufacturers recommend maintenance intervals.

The New Originals Original™ Work Gloves

Mechanix Wear Canada TollFree 877.278.5822 email: info@mechanixwear.ca mechanix.com

24 SSGM August 2009

Fram takes a different approach to its oil filters by segregating its product category into three distinct lines (Extra Guard, Tough Guard and Xtended Guard). In addition to each line having its own unique packaging, each provides a different level of engine protection when compared to the leading economy filters on the market.

This change in branding has been added to its packaging, sales and marketing brochures, Web site, as well as other Purolator promotional materials. But what does the change mean for technicians? In terms of the actual product — very little.

“The new design is consistent with that of the premium PureONE line and works well for the target customer who is looking for both quality and value,” continues Nuñez, “For professional service technicians, the rebranding to Purolator ‘Classic’ creates a sense of comfort and confidence about using a product line they have come to rely upon and associate with the quality and advanced technology of PureONE.” Fram takes a different approach to its oil filters by segregating its product category into three distinct lines (Extra Guard, Tough Guard and Xtended

Guard). In addition to each line having its own unique packaging, each provides a different level of engine protection when compared to the leading economy filters on the market. The Xtended Guard, for instance, is capable of quality filtration for up to 16,000km when used with synthetic motor oil under normal driving conditions. Joan Kent, channel marketing specialist for Honeywell CPG Canada, goes on to explain the differences behind the media located within each one.

“The Fram Extra Guard oil filter features a cellulose- and glass-blended filter media that helps improve efficiency without sacrificing performance.

The Fram Tough Guard filter uses an intertwined synthetic blend media that also contains cellulose and glass. It’s thicker and has a greater percentage of synthetic fibers. Fram Xtended Guard uses a specially engineered two-ply www.ssgm.com

Filters Update ||

Beyond the Cabin-Air Filter

While cabin air filters are designed to capture airborne contaminants such as soot, dirt, pollen, and other pollutants that enter a vehicle’s cabin through its heating, air conditioning and defrosting system, modern HVAC systems trap more moisture than in the past, creating a habitat for mould, mildew, and bacteria to be regularly blown into the passenger cabin and colonize where moisture collects.

To deal with this problem UView Ultraviolet Systems Inc. created its Mist Solution, a portable 12V ultrasonic unit designed to give technicians an added preventative service. The unit utilizes a nanodroplet delivery system that circulates through the vehicle’s HVAC system significantly reducing the amount of contaminants and bacteria present (in particular, mould).

TRAINING when and where you need it.

Dynamic, on-line – OnDemand video featuring: • Automotive repair and service technical training • Light/medium duty truck repair and service technical training • Service and business management skills

In instances where a cabin air filter needs replacing, this presents technicians with a unique opportunity for customers that have severe allergies, small children, or are just more health conscious than normal. synthetic media that is reinforced with a metal screen. This advanced filtering media provides the highest capacity out of the Fram filter line up while still allowing for excellent efficiency.”

The oil change still remains one of the most important services of the preventative maintenance schedule for any independent garage. Be sure to keep up-to-date on what’s new in the filter market, the opportunities are out there if you know where to look.

SSGM www.ssgm.com

REFERENCE LIST Fram www.fram.com K&N Engineering www.knfilters.com Purolator www.puroil.com Wix Filters www.wixfilters.com

Add your knowledge, expertise and experience. letterstotheeditor@ssgm.com

CALL TODAY:

1-888-224-3834

www.cars-council.ca Funded in part by the Government of Canada's Sector Council Program

August 2009 SSGM 25

Piezoelectric Injectors

By Chuck Carman; Curriculum Developer CARS While many of us are familiar with the use of piezoelectric materials in the automotive industry in the past few years, a new twist has been added and is making its way to our shop floors.

As we are aware, piezoelectric material will produce an electrical charge when compressed or distorted. This property is used in the knock sensors to monitor for detonation. However, this effect can be reversed. If an electrical charge is applied to the material, it will produce a rapid expansion of its physical geometry. This property is now being used to very quickly and very accurately fire fuel injectors. The expansion can be precisely repeated much better than using electro-magnetic solenoid style injectors. This allows for better fuel metering and thus lower fuel consumption and emissions.

Currently, this injection process is seen mostly in diesel applications but, it is also finding its way into the gasoline engine as well—where it is used in place of multiple aperture injectors on direct injection engines. The centre mounted injector can open, unseat the needle and direct a precise amount of fuel towards the spark plug in short easy-to-ignite durations of 0.0002 seconds—which can be further tailored to adjust the density of the charge. This allows the use of flat-top-style pistons rather than relying on wallguided pistons which deflect the injected fuel back up at the spark plug.

The use of this style of injector in diesel engines has allowed engineers to improve power output, fuel economy, and emission levels while reducing noise levels. Due to the exceptionally quick ON / OFF action, the spray time and amount of fuel injected can be rapidly adjusted for any requirement. Being more than twice as fast as solenoid injectors, the injection process can be divided up into five to seven injection events per combustion cycle. The injectors can generate a considerably finer atomized fuel spray at injection pressures greater than 23,000 psi.

The injectors are made up of four primary sections: the piezoelectric actuator, the hydraulic coupler, the control valve and the injector nozzle.

Located in the top portion of the injector body is the piezoelectric actuator, which includes a piezoelectric stack, a pushing pin and the electrode wires. The piezoelectric stack is where the “magic” happens. There are several hundred layers of piezoelectric material stacked together and, when an electrical charge is applied through the electrode, the material momentarily changes (atoms are mutually displaced) producing a change in the length of the stack by 0.04mm 26 SSGM August 2009

(0.0015″). This change in size extends the pushing pin to apply force to the upper piston of the hydraulic coupler.

The hydraulic coupler increases the stroke of the piezoelectric actuator by using two pistons of different diameter separated by a chamber of fuel. The lower piston has a smaller diameter and

formed by electrical discharge machining.

The inline design of the injector allows for minimal fuel return flow which decreases the energy and delivery rate required from the high pressure fuel pump. Also, due to the precise repeatable motion of the piezo-material, the needle position can be measured since its

is moved hydraulically by the fuel—allowing it to travel further. The fuel helps to compensate for length differences of the individual parts due to thermal expansion rates. A spring bushing is used to apply a preload to the piezoelectric actuator so tensile forces do not build up. Piezo-material can produce a high pushing force but cannot withstand large pulling forces The control valve directs and controls fuel flow which hydraulically opens and closes the injector nozzle. When injection is required, the control valve blocks a bypass passage, which creates an internal pressure difference within the injector nozzle body allowing the high pressure fuel to raise the needle and fuel to be injected.

Injection quantity and duration are determined by the time the ECM keeps the actuator energized.

The injector nozzle generates a fine mist of atomized fuel directly into the combustion chamber. The nozzle tip will have a number of spray holes (varies depending on manufacturer and application) with a diameter of approximately 0.131mm (0.005). These are

position in time correlates directly to fuel flow rate. This then also allows the possibility of eliminating other control sensors used by the managing ECU. Like many electro-magnetic injectors, these injectors are coded at the time of production; recording the variations which occur in the manufacturing process and in the piezoelectric actuator travel from its target value. This information must be programmed into the controlling module so it can make the appropriate adjustments in activation time to ensure the best performance.

As tighter fuel consumption and emission restrictions are placed upon the industry, expect to see more of this style of injector being used in both gas and diesel engines. While there is a cost penalty for manufacturing them it is almost completely balanced out currently by the improved fuel mileage and performance.

For more information on automotive technology visit CARS OnDemand training at: www.cars-council.ca.

What’s the Right Solution for Headlight Aiming?

YOU BE THE JUDGE! Know the facts before purchasing a DOT mandated headlight aiming solution It’s a roll of the dice if the equipment is not approved for inspection programs A smart purchase is one that provides the optimal value

PANTHER OPT 5405

der in a e L s The t Sale e k r a M

In stock for same day shipment!

Design/Feature

OTHER Aimers

Polished Optical Grade Glass Lens

NO

No Deterioration or Discolouration of Optical Lens

SOME

Gradient Variance Lines

SOME

Xenon Headlamp Aiming

SOME

M.O.T. Approved for Inspection Programs?

SOME

Alignment Screen Not Susceptible to Sunlight Burn Holes

SOME

Bonus Dust Cover Included ($40 Value)

NO

Optional LASER Visor Alignment

NO

Priced right with the features and values that you need

NO

When reliability and value are priorities, depend on Canbuilt for your headlight aiming requirements!

For more information regarding Canbuilt’s portfolio of heavy-duty professional equipment and accessories, visit www.canbuilt.com Ph: 888-607-2926 or 416-749-6555 • Fax: 416-749-7597 • E-mail: sales@canbuilt.com

CANADIAN

AUTOMOTIVE Technician

Forward, Backward and Underneath Phoenix Systems’ Maxi-Ject Pro gives professionals By: Jim Anderton, Technical Editor more hydraulic bleeding options

B

rake and clutch bleeding used to be one of those jobs, like chassis lubrication and tire busting, that shops left to the apprentice. What could be simpler?

ABS and European hydroboost braking systems, however, have made many jobs difficult to nearly impossible to complete with a high, hard pedal. Phoenix System’s Maxi-Ject Pro is a professional-level tool designed to address hard-tobleed hydraulics. SSGM tested it on a difficult Ford clutch application where the master cylinder’s upturned body trapped air in a dead-end pocket.

3

1

3: The first step is to fill the provided fluid bottle with quality brake fluid. This Castrol fluid is full synthetic and can be used with both DOT 3 and DOT 4 systems.

4

1: The Maxi-Ject Pro comes in a blow moulded case that holds the unit and all accessories.

2 4: Loaded for bear…or brakes. The Maxi-Ject Pro draws fluid from the rear and pushes it out the front. The system can be configured for conventional vacuum bleeding, pressure bleeding through the fluid reservoir, and what Phoenix calls “Reverse Fluid Injection,” basically pressure bleeding from the slave forward to the master cylinder. This is the preferred technique for tough ones like this Ford clutch unit. The tool can also be set up for bench bleeding master cylinders.

2: This remote reservoir hides a canted master cylinder that traps air.....making bleeding difficult.

28 SSGM August 2009

www.ssgm.com

10

5

5: The hypodermic-like graduated barrel is especially useful for reverse injection. By measuring the amount of fluid drained from the system, it’s possible to inject just the right amount from beneath the vehicle without overfilling the master cylinder reservoir.

10: This adjustment at the rear of the pistol grip acts as a stroke limiter, allowing a rapid pulse injection method that flushes calipers much better than straight bleeding.

11

6: The Maxi-Ject Pro in action.

Injecting fresh fluid back through the clutch slave cylinder from underneath. Do this with the reservoir cap off.

6

7: Another useful feature is the magnetic leash that holds the fill bottle up and out of the way. Spilling brake fluid is always risky around painted surfaces.

11: Why you buy professional tools. This spring tensioner allows the user to control the squeeze grip force; for big or multiple jobs this saves your hands and prevents cramping.

12

7 8

8: But what about aluminum hoods? This setup is one answer. If you’re asking, it’s a Proto 13/16-inch combination wrench.

9

9: If it’s necessary to break into the system at wheel cylinders or upstream, numerous adapters are included in the kit. www.ssgm.com

12: What’s inside, plus the other reason you buy professional tools....the MaxiJect Pro is re-buildable from kits that renew the wear items like seals.

So how did Phoenix Systems’ Maxi-Ject Pro work? First shot, using “reverse fluid injection” from underneath. The beauty of this backwards bleeding is that there’s nowhere for air bubbles to hide; they migrate upwards and out of the fluid reservoir. Complaints? I found the instruction booklet complicated and largely unnecessary, as the unit goes together intuitively. I’d also grab an Altoids or Sucrets tin to keep the numerous adapters together. Would I have a MaxiJect Pro in my box? Absolutely. This is a heavy duty tool with a comprehensive accessory set that bleeds and flushes quickly, an absolute must in today’s busy shop environment.

The Maxi-Ject Pro is available through LuK distributors.

Add your knowledge, expertise and experience. letterstotheeditor@ssgm.com August 2009 SSGM 29

|| Jim’s Rant

You Work With Idiots I

f there’s one fundamental truth that surfaces after thirty years in the Canadian workforce it’s this: Everybody works with idiots. The fact that everybody works with idiots makes idiotspotting ridiculously easy...and idiot removal extremely difficult. By working with my share over the years and after careful study of the Idiot Problem, I’ve developed the following classification system to let you better understand the exact type of idiots you work with.

The Cliff Claven Idiot

Like the character in “Cheers,” this guy knows everything about everything, all the time.

This would be fine if any of that extensive knowledge was useful, but instead it’s an endless spew of trivia about anything except the problem you have right now. If you can’t trace that intermittent short or fix your short game, look elsewhere. If you need to know who played the Professor on Gilligan’s Island, he’s your guy.

The Royalty Idiot

By Jim Anderton, Technical Editor

He did have an incredible talent for seducing women, making his Monday morning performance, in the bays at least, less than outstanding.

This guy is in many ways the opposite of the Cliff Claven idiot....he knows something, but won’t tell anybody. He will, however, let everyone in the shop know that he knows the answer, then behave like the shop Ayatollah to prove his point. These idiots will never give you a straight answer to your question. They’ll lead you along by making you tease out every word of the solution before saying, “Yeah, it’s the MAP sensor. Had one just like it last week.”

The Angry Idiot

This one is priceless, because he can ruin your day and poison the shop environment before the first coffee break. You can spot him by the constant look of barely controlled rage and the stream of abuse aimed at the industry, the shop, the government, management and the Chrysler on the hoist. Swearing without the good nature is a clue and in extreme cases he’ll throw tools or slam drawers. Don’t confuse him with the Conspiracy Theory Idiot. He’s mad, but the reasons are a little closer to the edge....look for the use of the term “The System.”

The Absent-Minded Idiot

The Absent -Minded Idiot is less immediately annoying than the other types, but ultimately he’s more frustrating. His technique is to keep his head so far up that he forgets everything from his bag lunch to the oil pan drain plug. A side effect of this behaviour is the ability to bang his head or smash his fingers with a regularity that makes keeping the first aid kit stocked a daily checklist item. These guys are often quite smart...it’s just that they’re thinking about whether the Canucks made a mistake with Sundin instead of the Sanden A/C compressor they drop on their toes.

The True Idiot

These are extremely rare. True Idiots genuinely can’t do anything right; but truth be told, I’ve never seen one. The reason they’re rare is that they usually have a little of the Dustin Hoffman character in the movie Rain Man; there’s something at which they’re brilliant. Too bad it has nothing to do with fixing cars and trucks. I once worked with a guy who couldn’t tighten a bolt without breaking it or stripping threads. We called him “Stone Hands,” but he did have an incredible talent for seducing women, making his Monday morning performance, in the bays at least, less than outstanding. He couldn’t fix anything, but on the other hand he might have been the smartest guy in the shop.

By now, you know who fits where in your shop...and if you’re really good, you know where you fit in the above classification. I’m also not leaving out women here…they have the same ability to be idiots, but they’re nicer to be around. I’m a little of several types, except the part about seducing women....hey, you can’t be good at everything.

Do you agree? Disagree? Let us know! letterstotheeditor@ssgm.com 30 SSGM August 2009

SSGM BAYWATCH New Products

Reznor used-oil-fired heaters

HVAC Division (Reznor) announced the addition of Models RA-150 and RAD-150 Waste Oil Heaters to their line of products specifically designed for onsite recycling of used oils. The Model RA-150 is a standard unit space heater.

The Model RAD-150 is a ductable furnace, with a heavyduty blower, designed for moving heat to specific locations.

Both models are rated for 150,000 BTU input. The Model 150 units feature an efficient and accessible chamber design, offering extended run time between clean-outs. A full, swing-out door, large service panels and convenient maintenance/service shelf provide easy access to the combustion chamber and heat exchanger. Either model may be suspended from shop ceilings or, supported just above a Reznor Workbench Fuel Tank, functioning as a “Recycling Center.”

Reznor www.reznorheaters.com

FIND YOUR FUTURE IN OUR FRANCHISE. Together, with our recognized name, state of the art business systems and operations support, we can help you get into a business of which we believe you can be proud.

Find out today about becoming a Certigard franchisee.

Cardone introduces Sunroof Motors Cardone has announced the availability of the Ford sunroof motors covering these vehicle applications: 42-721SRM, 2002-2005 Ford Trucks; 42-723SRM, 2004-2007 Ford Focus/Mondeo; 42-724SRM, 1999-2002 Mercury Cougar; 42-725SRM, 1995-2000 Ford Contour/Mystique (motor & relay); 42-726SRM, 2004-2007 Ford Taurus/Sable (motor assy); 42-727SRM, 2004-2007 Ford F150; 42-728SRM, 2005-2007 Ford Freestyle; 42-729SRM, 2000-2004 Various Ford vehicles; and 42-730SRM, 2001-2007 Ford Escape/ Mariner.

Cardone www.cardone.com

Call us at 1 888 541-7632

TM

Trademark of Petro-Canada

32 SSGM August 2009

Franchisee Ad_3.375” x 10”_Trade Publication

www.ssgm.com

SSGM BAYWATCH New Products

Matco Tools introduces Cylinder Leakage Tester Matco Tools has introduced the Cylinder Leakage Tester, the CLT2APB, which measures the cylinder’s ability to hold compressed air. The CLT2APB features the following: uses shop air to determine leakage source and the amount of leakage measured in percentage of loss; leak down gauge measures the percentage of compression leakage; includes M14 adaptor for use on most gas powered engines; a pressure gauge monitors inlet pressure to ensure accurate testing; and a new quick connect allows use with additional adaptors.

Matco Tools www.matcotools.com

Enter the SSGM

l i O c i t e h t n Sy

CONTEST Test your knowledge of synthetic lubricants for a chance to win a Castrol Prize pack from Wakefield Canada.

Snap-On introduces Battery Charger Plus Snap-on’s Battery Charger Plus (EEBC500) offers several features for technicians. It is adaptive for standard automotive, deep-cycle, AGM and Gel Cell which require different charging cycles; charges six-, 12- and 24-volt batteries with four-, 15- and 60-amp charging rates; GFCI outlets for auxiliary power; handy storage compartment for battery hand tools; fully automatic operation; microprocessor controlled algorithms that optimize the charge cycle without overcharging; 300-amp engine starting power; flash reprogramming power supply maintains consistent OEMspecified voltage; and a digital display showing voltage per cent of charge and alternator per cent of performance.

Snap-On Tools www.snapon.com

Presented by More than ever, consumers are looking to keep their automotive investment running longer and more reliably. Do you know the facts to help them decide?

The use of synthetic lubricants can have a significant impact on the life of a vehicle.

True or False

Once a car switches to synthetic oil, it has to continue using it.

Most cars can use synthetic motor oils, whether new or old.

Synthetic oils resist oxidation better than conventional oils.

Synthetic oils are only designed for high performance engines.

Synthetic oils are only of benefit in hot conditions and climates.

Enter today for your chance to win a Castrol prize pack from Wakefield Canada.

RETURN THIS FORM TO US AT 416-510-5140 Name:_________________________________Business:______________________________________ Address:_____________________________________________________________________________ Phone:_________________________________Email:_________________________________________ www.ssgm.com

August 2009 SSGM 33

2009 SSGM Garage of the Year Presented by:

?

I Nominate:__________________________________________ Garage Name_ ________________________________________ Owners Name_________________________________________ Address______________________________________________ Phone (_____)_________________________________________ The reason I believe this nominee deserves this award is: ____________________________________________________ ____________________________________________________ ____________________________________________________ ____________________________________________________ My Name: ___________________________________________ Address _ ____________________________________________ Phone (_____) _ _______________________________________

Nominate your choice online at www.autoserviceworld.com or complete and mail this form at left to: SSGM Garage of the Year 12 Concorde Place, Suite 800, North York, ON  M3C 4J2  or fax to: 416-510-5140

Who has the best shop in Canada?

The 2009 SSGM Garage of the Year, presented by Total Lubricants, seeks to recognize the very best independent service provider in the Canadian automotive aftermarket.

Anyone can nominate an automotive service provider. The award recognizes excellence in the areas of good business practice, training, customer satisfaction and community involvement.

Make copies and simply ask your customers, suppliers, members of your community or even competitors to complete this form. Return all your nomination forms by fax or mail to SSGM by September 21st, 2009, or be nominated on-line at AutoServiceWorld.com.

The finalists will be identified in the October issue of SSGM and the winner will be announced in the December issue.

SSGM BAYWATCH New Products

2010 Camaro exhaust system from Corsa Performance Corsa Performance Exhausts, a TMG Performance Products company, has engineered a premium performance exhaust system for the Chevrolet Camaro SS 6.2L. The latest exhaust system fits the 2010 Camaro LS3 with a 6-speed manual transmission (part #14951) as well as the L99 with automatic transmission (part #14952). Corsa’s cat-back Camaro exhaust features a dual rear exit with Single 4-inch Pro-Series tips. The XO-pipe is included with the exhaust, which has a straight-through, 2.5-inch nonrestrictive design specifically created for the 2010 Camaro. Designed to increase the Camaro’s performance, Corsa’s automatic exhaust system flows 19.5 per cent better and is 19 lbs. lighter than stock.

The manual system delivers 6.5 per cent improved flow and is 14 lbs. lighter than stock. Complete installation hardware and instructions are included with the Camaro exhaust systems.

Corsa Performance Exhausts www.corsaperformance.com

Advertisers’ Index Advertiser

Page #

website

AIA Canada. . . . . . . . . . . . . . . . . . . . . .19. . . . . . . . . . . . . . . . www.aiacanada.com Affinia Canada Cor. . . . . . . . . . . . . . . . 40. . . . . . . . . . . . . . . . . www.wixfilters.com Bend Pak. . . . . . . . . . . . . . . . . . . . . . 5,18. . . . . www.rangerproductss.com/canada CARS . . . . . . . . . . . . . . . . . . . . . . . . . . 25. . . . . . . . . . . . . . . . www.cars-council.ca Honeywell Consumer Products. . . . . . .39. . www.honeywellconsumerproducts.com Imperial Oil . . . . . . . . . . . . . . . . . . . 16,17. . . . . . . . . . . . . . . . . . www.imperialoil.ca Matco. . . . . . . . . . . . . . . . . . . . . . . . . . . 7. . . . . . . . . . . . . . . . www.matcotools.com Mechanix Wear . . . . . . . . . . . . . . . . . . 24. . . . . . . . . . . . . www.mechanixwear.com Noco Lubricants Canada . . . . . . . . . . . 14. . . . . . . . . . . . . . www.noco.com/canada

Advertiser

Page #

website

Pennzoil . . . . . . . . . . . . . . . . . . . . . . . 15. . . . . . . . . . . . . . . . . . www.Pennzoil.com Petro Canada Certigard. . . . . . . . . . . . 32. . . . . . . . . . . . . . . . www.petrocanada.ca Robert Bosch . . . . . . . . . . . . . . . . . . . . 2. . . . . . . . . . . . www.boschdiagnotic.com Rotary Lift . . . . . . . . . . . . . . . . . . . . 20,21. . . . . . . . . www.rotarylift.com/inspect/ca Sayco. . . . . . . . . . . . . . . . . . . . . . . . . . 27. . . . . . . . . . . . . . . . . . . . www.canbuilt.ca Thermofluid. . . . . . . . . . . . . . . . . . . . . 31. . . . . . . . . . . . . . . . . . . www.redtek.com Valvoline Canada Limited. . . . . . . . . . . 13. . . . . . . . . . . . . . . . . www.valvoline.com Wakefield. . . . . . . . . . . . . . . . . . . . . . . 33. . . . . . . . . . . . . . . . . . www.wakefield.ca WORLDPAC . . . . . . . . . . . . . . . . . . . . . . 3. . . . . . . . . . . . . . . . . www.worldpac.com

Solutions to July’s puzzles

www.ssgm.com

August 2009 SSGM 35

|| Puzzles CROSSWORD

by Myles Mellor

You know where to turn

36 SSGM August 2009

Across 1. Line of subcompact/ compact cars manufactured by Honda 5. Mercury gem?

8. Impart colour 10. __ display 11. Destiny 13. Exists 14. Opel continent, for short 15. __ Bice, Idol runner-up 16. Toyota model whose name derives from the latin word “one third” 18. Defeat decisively 21. Mitsubishi model that was also known as the Colt or Lancer Fiore 22. Mercury model that served as a rebadged variant of the Ford Taurus 25. F___ : dangerous weather condition for driving 26. Gross profit, abbr.

27. Neon maker 28. Green colour 30. Luxury vehicle division of Toyota Motor Corporation 31. Start signal 33. Shakespeare’s you 35. One of the “Cloud Cars” 40. Media handler 41. French museum 42. Ago 44. Get in a fenderbender, perhaps (2 words) 47. Nissan’s mid-size car 48. Cooking location 49. Reduce brightness 51. An__- freeze, aka coolant 52. Commotion 54. Hyundai relative 56. Have dinner 58. Go downhill, maybe 61. Close to, for short

62. Muffler sound, sometimes 64. ___ Bauer, special Ford edition 67. Hyundai model that was the highest ranked compact car by J.D. Power’s study in 2009 68. A vote against Down 1. Hatchback coupe by Volkswagen 2. Stylish 3. Conditional word 4. Super___, truck option 5. Musical scale note 6. Circumference ratio 7. Chevy minivan 8. Political title in Italy 9. Mitsubishi model that was named after an eighteenth century English racehorse 12. Road tax 14. Dyne’s cousin 17. Talon maker 19. Currency down south, for short 20. Price ___ 23. Volkswagen model that was originally known as Kafer 24. Extended play record, abbr.

26. Gentleman

29. Integra maker 32. Futile 34. Toyota MPV 36. Kia’s compact MPV 37. Auto maker who’s motto is “Innovation through technology” 38. Test vehicles, for short 39. Dodge’s full size pickup truck 40. Mazda in training?

42. Cadillac color, in a popular song 43. GMC’s expedition?

45. Channel where mysteries are shown 46. Genetic initials 50. Farm sounds 53. Accident aftermath 55. Major racing series 57. A drink with jam and bread?

58. Tom Clancy subject, for short 59. Yes, captain 60. Perfect score 63. Either’s partner 65. Leonardo’s middle name 66. Dorothy’s Aunt

www.ssgm.com

Automotive Internet Directory Visit these companies directly at their web addresses or check out the growing list of Hot Links at www.autoserviceworld.com.

To find out how your organization can be included in this directory and on the web, contact Brayden J C Ford 416-510-5206

AUTOMOTIVE PARTS & ACCESSORIES Goodyear Engineered Products www.goodyearep.com/aftermarket www.goodyearbeltsandhose.com The officially licensed belt of NASCAR. Gatorback, the quiet belt. You can never replace Goodyear quality.

NGK Spark Plugs Canada Limited www.ngksparkplugs.ca The World Leader in Spark Plugs, Oxygen Sensors and Ignition Wire Sets.

Used by 87% of the World’s OE Manufacturers S.B International Inc. www.sbintl.com “We keep engines humming”

HAND CLEANERS GOJO Industries, Inc. www.automotive.gojo.com GOJO is a leading manufacturer of skin care products and services for many marketing including automotive and manufacturing. GOJO continues to pursue a commitment of creating well-being through hand hygiene and healthy skin.

LUBRICANTS & ADDITIVES Empack/emzone Automotive Care & Maintenance www.emzone.ca The high performance emzone product line is specially formulated for your detailing and maintenance needs. For maintenance: Lubricants, Brake Cleaners, Degreasers, and Coatings. For detailing: Glass Cleaners, Carpet Foams, Tire Shines and Auto Fresh.

REFRIGERANT ZEX AC Compressors Division of Mister Starter

www.misterstarter.com Remanufactured/New A/C compressors and Turbochargers/Superchargers for complete line of cars and trucks, DOMESTIC & IMPORTS. Custom Rebuilds also available for your needs.

COLLISION REPAIR Masters School of Autobody Management www.masters-school.com Masters offers a number of education programs and implementation follow-up programs designed to take bodyshops to the next level of success.

SUDOKU

Duracool Refrigerants Inc. www.duracool.com Nationally Distributed by: Deepfreeze Refrigerants Inc. The Leaders in Hydrocarbon Refrigerant Technology Guaranteed In writing not to harm any Mobile A/C System You can feel the Difference that Quality Makes “Our Formula Never Changes”.

Empack / emzone Refrigerants www.emzone.ca Eco-friendly, non-ozone depleting and system safe. The emzone quality A/C Refrigerant product line includes stop leak, system conditioner, oil charge, UV dye leak detection, and dryer offering colder vent temperatures, improved system efficiency, lower head pressure and greater gas mileage. Ideal for cars, trucks, SUVs and tractors.

by Myles Mellor

Each Sudoku puzzle consists of a 9×9 grid that has been subdivided into nine smaller grids of 3×3 squares. To solve the puzzle each row, column and box must contain each of the numbers 1 to 9.

www.ssgm.com

EDUCATION AND TRAINING CARS COUNCIL www.cars-council.ca Smarter hiring, better personnel assessment, and training accessible 24/7. We are the CARS Council, a not-for-profit organization, delivering tools developed by industry for industry. www.cars-council.ca

TOOLS & EQUIPMENT AIR LIQUIDE CANADA INC. www.airliquide.ca Your one-stop shop for all your industrial gases and welding supplies.

Genius Tools

www.geniustools.net Genius Tools provides a complete line of hand tools, as well as power tools, tool storage, and other solutions for the toughest jobs in automotive and industrial markets.

Premium quality at competitive prices.

Rotary Lift

www.rotarylift.com World Leader in Lift Productivity

WAREHOUSE DISTRIBUTORS & BUYING GROUPS Automont Distributions Inc. www.automont.com Importer & Wholesale Distributor of German, Swedish and Asian Auto Parts.

Bestbuy Distributors Limited

www.bestbuyautoparts.ca Independent buying group and warehouse distributor that allocates its profits to member shareholders and provides unbeatable value for independent jobbers.

The E.R.I. Group www.theerigroup.com Canada’s Premier Machine Shop Buying Group Kerr Machine Shop Group Inc.

www.kerrmachineshopgroup.com Buying group for machine shops and performance shops.

August 2009 SSGM 37

SSGM BAYWATCH New Products

Continental expands coverage for VDO replacement TPMS parts

Continental Commercial Vehicles & Aftermarket, the aftermarket supplier of VDO OE-engineered replacements parts, has expanded its aftermarket Tire Pressure Monitoring System (TPMS) replacement parts program.

Continental now offers valve-type sensors, valveless sensors, wheel bands and service kits for Acura, Audi, Buick, Cadillac, Chevrolet, Chrysler, Dodge, Ford, GMC, Honda, Hyundai, Jaguar, Jeep, KIA, Land Rover, Lincoln, Mazda, Mercedes-Benz, Mercury, Mitsubishi, Pontiac, Saturn, Suzuki, Toyota, Volkswagen and Volvo applications. New additions to the line include a 433 MHz TPMS sensor for 2008-09 Chrysler models, expanded coverage for TPMS sensors and service kits for Hyundai and KIA and sensors for Toyota SUVs and trucks. The Continental TPMS replacement line now includes over 45 part numbers for sensors, service kits and wheel bands, with application coverage for more than 12 million vehicles.

Continental http://usa.vdo.com SPAL expands line of parking sensor kits SPAL USA offers aftermarket parking sensor systems in 2, 4 and 8 sensor kits to alert drivers of objects behind their vehicle. SPAL’s parking sensor kits feature 21 mm flat or angled sensors and a choice of an audible buzzer or a color display with buzzer. A wireless color display with buzzer featuring a 30-foot range is also available. All sensors incorporate weatherproof quick connectors for easy installation, painting and replacement. The parking sensor kits include 60 degree angle adaptors, drill bit, heat shrink, a template box for easy painting, up to 25 feet of cable and all installation accessories needed.

SPAL USA www.spalusa.com

38 SSGM August 2009

Brochure features leak detection products, diagnostic tools Tracer Products has recently published a sixpage, full-color brochure detailing its latest fluorescent leak detection products and diagnostic tools. The brochure covers a full range of Tracerline cordless LED leak detection lamps and kits. Each kit contains an inspection flashlight, an A/C dye injector with hose and coupler, one or more universal/POE fluorescent A/C dye cartridges and other components, all packaged in a rugged plastic carrying case. All Tracerline universal/ POE A/C dyes have been laboratory tested and proven safe for use in hybrid vehicles. Newly introduced diagnostic tools include the PRO-Alert 2791 electronic refrigerant leak detector and the PRO-DigiScale refrigerant scale. Certified to meet the new SAE J2791 standard for electronic refrigerant leak detectors, the PRO-Alert 2791 utilizes a state-of-the-art infrared sensor to accurately detect refrigerant leaks down to 0.1 oz (3g) per year. The PRODigiScale is a high-capacity, extremely durable refrigerant scale that allows technicians to weigh and charge from the same platform.

Tracerline Products www.tracerline.com Philips introduces Eco Vision headlamp bulbs Philips Automotive Lighting North America, a division of Royal Philips Electronics, has launched its EcoVision line of fuel-saving halogen headlight bulbs. Philips EcoVision’s advanced energy-saving technology enables drivers to replace standard bulbs with ones that consume up to 20 per cent less power. EcoVision’s bulb design uses a high performance filament and a proprietary gas composition to consume less power.

Philips EcoVision headlamp bulbs are street legal and DOT compliant. Based on Philips’ recommendation to always replace bulbs in pairs, EcoVision headlamp bulbs are offered in two-bulb packages for 9003, 9004, 9005, 9006, 9007, 9008, H7, and H11 applications.

Philips Lighting North America www.lighting.philips. com/ us_en/automotive

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CHOOSING ANTIFREEZE FOR YOUR CUSTOMERS JUST GOT EASIER! C E LS I U S® E XTE N D E D LI FE ANTIFREEZE/COOLANT BY PRESTONE IS ®

NOW AVAILABLE I N A PREMIXED FO R M U LA.

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CELSIUS® ANTIFREEZE/COOLANT IS SUITABLE FOR USE WITH ANY ANTIFREEZE/COOLANT IN ANY CAR OR TRUCK AND COMPATIBLE WITH ANY COLOUR ANTIFREEZE.

TO ORDER, OR FOR MORE INFORMATION, CALL OUR ORDER DESK AT: 1-800-243-2323 * SEE PRODUCT LABEL FOR AUTOMOTIVE, LIGHT AND HEAVY DUTY APPLICATIONS. SEE OWNER’S MANUAL FOR RECOMMENDED CHANGE INTERVALS.

A

car care product.

© 2009 Honeywell International Inc.

No matter where the vehicle is designed, engineered or manufactured, WIX® more than likely has an oil, air, fuel or cabin filter for it. And not just any filter, one that continues to break typical aftermarket stereotypes for fit, form and function. In this great big world of foreign nameplate products, WIX means quality in any language.

See the WIX distributor nearest you or visit wixfilters.com.

WIX FILTRATION PRODUCTS - 1035 Industrial Road, Ayr, Ontario N0B 1E0 - 519.622.4545 A member of the Affinia family of brands: AIMCO • BrakePro • McQuay-Norris • Nakata • Raybestos • Spicer • WIX