LOOKING FOR ALUMINIUM WINDOWS OR DOORS? Specialist manufacturer of Smarts aluminium windows and doors to the trade. If you’re looking for a new aluminium supplier, you’ve come to the right place!
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THE UK’S LEADING TRADE NEWSPAPER FOR WINDOWS, DOORS AND CONSERVATORIES
THE RIGHT PEOPLE READ GLASS NEWS Issue 122 | May 2021
IS !! TH NTH MO
IS !! TH NTH MO
ORDER BOOKS FULL AND ALL BODING WELL FOR THE FUTURE. BUT WHAT ABOUT SUPPLY AND PRICE ISSUES?
SEE PAGE 6
WHICH DOOR?
SEE PAGE 72
HARDWARE & SECURITY
LOOKING FOR ALUMINIUM WINDOWS OR DOORS? Chris Champion
Ryan Johnson
Comment from Chris Champion, Editor of Glass News... We are all well aware of the boom in the demand for fenestration products and it seems that while tourism has suffered, the savings that have accrued for consumers during the various lockdowns are finding there way into the home improvement sector – and very welcome it is, too. Interestingly, while thinking about the conundrum of demand against supply and considering the effects of pandemics, Brexit, Suez and even the help from Rishi, right on time I receive a Letter to the Editor from Deceuninck’s Rob McGlennon on that very subject. Added to that, during a Zoom interview with Emplas’ Ryan Johnson, we strayed onto this subject, too. Happy days! We have comment from one of the most prominent system houses in Deceuninck as well as that of the large and respected fabricator, Emplas. The message,
Rob McGlennon
in essence, from both these industry leaders is make hay while the sun shines and, with surcharges and price increases across glass, resin, steel et al, don’t be afraid to pass the increases on to the consumer. They really can afford it. I commend Ryan’s interview to you. It’s short but informative and gives an honest opinion. Indeed, Ryan, like others, faces the problem of customers with 6 month order books understandably unhappy at the prospect of increased prices when they have quoted their customers at pre-increase prices. That’s the problem with long order books. As Ryan says, as a fabricator he has the same problem, and those increases must be passed to the consumer. This is not the time to join that rush to the bottom. Demand is strong and the margins within the trade are too small to simply be absorbed. It’s worth reading Rob’s letter and listening to Ryan. I suspect they are mirroring your own views. Continued on page 26...
Specialist manufacturer of Smarts aluminium windows and doors to the trade. If you’re looking for a new aluminium supplier, you’ve come to the right place!
Don’t just take our word for it! “They offer us a fantastic range of aluminium windows and doors coupled with a great after sales, pleasure to work with.” Window Options – Goole “The buying experience from start to finish is efficient and simple from their office team to on site deliveries, easy to deal with.” Craftwork Conservatories & Windows – Lowestoft
We fabricate aluminium bifolds, sliding patios, windows, entrance doors and shopline, with nationwide delivery with a 2-3 week turnaround. We offer comprehensive support for our network of aluminium installers, including technical and onsite support.
www.bifoldnetwork.com Email us to find your local installer: info@bifoldnetwork.com If you would like further help please call our friendly staff on 0114 231 3133
PRODUCT SEARCH
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PRODUCT SEARCH BROUHA
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May 2021 | www.glassnews.co.uk
MAY 2021
The UK’s Leading Glass & Glazing Newspaper
A RETURN TO SOMETHING NEAR NORMALITY, BUT WHAT HAVE WE LEARNED? It is almost as if we have been living in a grim film over the past year: one of those films where everyone is trying to exist after some horrendous holocaust has left the world in a permanent winter. A film that seems to have been shot with hardly any light and with a soundtrack of a permanent cold wind whining its way through the trees and deserted buildings, and with shutters banging in abandoned homes. But now spring is here, and the world is reborn as if it’s a caterpillar pupating into a chrysalis and thence to a beautiful butterfly. Be fair, that’s pretty lyrical for an old hack!
A certain formality or some may call it, professionalism, has gone. I don’t mean that in a bad way as I think it has broken down barriers and humanised the way we work. We will all have experienced Teams and Zoom meetings with unexpected interruptions from a delivery from Amazon or the appearance of a dog or young child. Indeed, we have probably all attended an online meeting, neatly dressed on the upper half and sporting shorts, pyjamas – or even worse – on the bottom half! Come on, be honest, you’re not going to pretend you have always been booted and suited!
What I’m trying to say is that despite the recent cold arctic winds, certainly in the far frozen north of Yorkshire, we seem to have had unbroken sunshine and clear blue skies for the best part of a fortnight and all this coinciding with the lockdown ending and 12 April heralding the chance for a pint, albeit with us being wrapped up like Scott of the Antarctic. More importantly, retailers can get back to their shops and all this cash that people have saved while having an enforced period of isolation, can now be spent and help regenerate the country’s economy. Of course, as an industry we have been pretty fortunate. I’m not pretending it has been easy but we have at least been able to operate and by all accounts order books are full and there is no reason to believe that the boom that the fenestration industry has enjoyed shouldn’t be maintained.
Technology has played its part and has accelerated the use of not only online ordering but online quotations too. Whether we are trade or the public, the use of online platforms is now the norm and it would be difficult to put that particular genie back in the bottle. And I certainly think we have all become more efficient in our working by using the opportunities that have materialised during this pandemic. However, and there is always an ‘however’, prices of raw materials, cost of manufacture, shipping, and taxes and duty as a result of Brexit means that prices of end products must rise. There is a limit to how much of any increases the industry can absorb before passing it on to the buying public. It was brought home to me in talking with a large fabricator when he said that his customers had order books stretching out to six months and those orders are based on the price at the time of sale. If the fabricator is hit with price increases now, how can they hold the preincrease price to the installer for another six months? There just isn’t the margin in the product to allow that to happen, so something has to give. Long order books are fine but at a time when prices of raw materials are bound to increase, problems are bound to arise and that must mean price increases for the consumer.
Now, with luck and a following wind and the fact that those over 45 are now being invited to book their Covid jabs, we can look forward to 17 May when we can experience real freedom. This does, of course, depend on good sense being displayed and no serious spiking in infections. Let’s hope we are now through the worst. It is interesting that times of adversity often bring about unexpected boons. Thinking about what the past year has meant to the country made me wonder if the experiences we have had in our industry has been matched across the board? It strikes me that we have become better communicators, better users of technology and, perhaps, more efficient.
Whether you think he was outspoken or gaffe prone, HRH Prince Philp, Duke of Edinburgh, will be sadly missed and not only by Her Majesty the Queen and the Royal family but also by the country as a whole. He has been a true servant of the UK and the Commonwealth, working on many projects and charities that never hit the headlines. He has lived through turbulent times and has been a vital support to our Queen throughout their marriage and her reign. I’m sure our industry will join Glass News in expressing great sadness at his passing. A job well done, Sir.
Chris GOT SOMETHING TO SAY? Email Chris at: chris@glassnews.co.uk
www.glassnews.co.uk | May 2021
April 2021 crossword solution:
CONTENTS 6
Which Door?
24 Glass News Interview: Emplas
CONTACT DETAILS
26 Front Cover Story 26 Garden Rooms
Christina Shaw Managing Director / Advertising Enquiries M: 07805 051322 E: christina@glassnews.co.uk
28 Trade News 51 Industry Awards 52 Windows
‘TIME OUT’ WINNERS – MARCH!
58 Profile Bending 62 Marketing
Emma Champion Advertising Manager M: 07508 263262 E: emma@glassnews.co.uk
Sudoku: W Dodds, Milton Keynes, Bucks
64 Colour
Eye Spy: Mrs F McCall, Redcar, Cleveland
67 BMBI
Spot the Difference: Brian Ridgeway, Hull, East Yorkshire
72 Hardware & Security
66 Charity News 68 Machinery
Justin Lazenby Finance Director / Press Release Enquiries M: 07711 828710 E: justin@glassnews.co.uk
77 Tech Talk
Crossword: Mr A Bell, Fishguard, Pembrokeshire
78 Glass
Congratulations to all our winners! Good luck in this months Time Out pages!
82 Careers & Qualifications in Fenestration
79 Cold Calling 79 Installer Focus
Chris Champion Editor / Editorial Enquiries M: 07850 267223 E: chris@glassnews.co.uk
85 Software & IT 86 Time Out! 87 Find A Supplier
@GlassnewsMag
Christina Shaw
/GlassNews
Kate Carnall Graphic Design E: kate@glassnews.co.uk
glassnews™ is a registered Trademark. The views contained herein are not necessarily those of glassnews™ and whilst every effort is made to ensure information throughout is correct, glassnews™ does not accept liability for errors. The views expressed by contributors and the content of letters, are not necessarily those of glassnews™ and therefore cannot take responsibility.
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Endless possibilities. Our doors are a canvas that comes in all shapes and sizes. FLiP is the new door glazing cassette system developed by DOORCO with a revolutionary Foam in Place technology that delivers a superior seal and aesthetic freedom never seen before. Choose from one of our three options to suit any style of door from contemporary to traditional, and colour it any way you want. The ultimate in door glazing. You can be: • Traditional with Standard - The redesigned moulded option with a woodgrain finish • Eclectic with Flat Grained - Squared-off flat profile with a woodgrain effect • Modern with Flat Stipple - Squared-off flat profile with a smooth, stippled effect It’s time to FLiP. Find out more →
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FL AT ST I P P L E CAS S ET T E
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WHICH DOOR?
The UK’s Leading Glass & Glazing Newspaper
Glass News talks to DOORCO MD, Dan Sullivan, about FLiP - DOORCO’s own revolutionary cassette system and the latest innovation for the market from the leading composite door supplier. Contemporary homes reflect the architecture of today. Even in renovation, there is a massive shift in demand towards clean lines and stark minimalism. The industry as a whole endorses this fashion in their product offering. For example, aluminium is now mainstream; nearly all system houses offer their own system and fabricators supply it on the same basis as PVC-U. When it comes to doors, the trend quickly escalated from choosing Anthracite over Black to get “the look”. DOORCO pioneered the contemporary GRP composite door with the launch of Monza (linear 8-panel design and unique book-matched woodgrain detail) back in 2014 and Links (the aluminium-replica GRP composite door) in 2017. Both have evolved beyond contemporary, with designer-led unique colours and styles, with a world of other possibilities. What has been restricting this opportunity, however, is the lack of complementary glazing options. Others have tried to solve this issue, but no new designs have been launched that have anywhere near the same qualities as the current best-selling traditional system. Plus, there’s reluctance from incumbent cassette manufacturers to make any substantial development investment.
experience and knowledge of the sector, we set about creating our own glazing cassette system. A considered and conscientious development process has resulted in FLiP, our revolutionary range of door glazing cassettes that are more flexible, more practical and aesthetically pleasing.
DOORCO is committed to innovation. Pairing this with our independently owned status, we are in charge of our own destiny. We felt it was time to address the glazing cassette problem and enable our customers the opportunity to take contemporary door design to the next level. Working with innovative UK based designers and drawing on the DOORCO team’s
“Working with innovative UK based designers and drawing on the DOORCO team’s experience and knowledge of the sector, we set about creating our own glazing cassette system. A considered and conscientious development process has resulted in FLiP, our revolutionary range of door glazing cassettes that are more flexible, more practical and aesthetically pleasing.”
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FREEDOM FLiP has a unique Foam in Place technology that delivers a superior seal and aesthetic freedom never seen before. We’ve developed a system that is simple to install and has three styles to suit any type of home. There
are clean, modern profiles through to traditional bevels, all with a low profile to fit nicely with the overall design of the door, so you can be: 1. Traditional with Standard - the redesigned moulded option with a woodgrain finish 2. Eclectic with Flat Grained – squared-off flat profile with a woodgrain effect 3. Modern with Flat Stipple – square-off flat profile with a smooth, stippled effect that matches Links. FLiP’s Through Colour Technology ensures a perfect match to the standard DOORCO
May 2021 | www.glassnews.co.uk
WHICH DOOR?
The UK’s Leading Glass & Glazing Newspaper colour range, making it the perfect partner for our doors. Or if you are looking for something bespoke, your choice of cassette and door can be painted together using our bespoke colour service.
FLiP has undergone extensive testing to ensure it is weatherproof and secure. Doorsets containing the system have been tested to BS6375-2015 and in accordance to EN1027. Furthermore, they achieved over 1000pa through the glazing aperture during weather testing. This is further supported by DOORCO’s 10-year warranty on FLiP.
SIMPLICITY As well as style, one of the most important factors in making FLiP succeed is simplicity. We’ve developed a system that has consistent components throughout, regardless of style. The cassette is installed with a simple click-together mechanism that requires minimal use of tools. In fact, all you are likely to need is a screwdriver! The revolutionary Foam in Place technology offers pre-sealed outer frames with structural connectors that are flexible to use
“FLiP is available now from DOORCO and is being launched initially in familiar shapes and sizes to suit our current range of door designs. But, for DOORCO to have our own cassette system is an exciting advancement that opens up endless possibilities. Our doors are a canvas that is versatile and comes in all shapes and sizes.”
www.glassnews.co.uk | May 2021
with 24-26mm glass units, and a unique tilting head that adjusts to the thickness of the glass. The innovative angled corner protector adds reduces corner flare and supports heavy units, with an optional component to insert in larger apertures offering additional security if needed. The system is fully re-glazeable.
FLiP is available now from DOORCO and is being launched initially in familiar shapes and sizes to suit our current range of door designs. But, for DOORCO to have our own cassette system is an exciting advancement that opens up endless possibilities. Our doors are a canvas that is versatile and comes in all shapes and sizes. We now have the opportunity to explore how we can really take door design – contemporary, traditional and beyond – to the next level. We have gained greater control of the supply chain too. By focusing on offering the complete composite door package and having the product made in the UK, we are able to offer better guarantees to customers. To find out more about FLiP and to register your interest, please visit: www.flipuk.com.
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WHICH DOOR?
The UK’s Leading Glass & Glazing Newspaper
GET YOUR FOOT IN THE DOOR WITH MERCURY With the continued demand for aluminium bifolding and patio doors, Steve Cross, Director of specialist trade fabricator Mercury Specialist Frames Ltd, discusses the importance of choosing the right aluminium door products and supplier for installers looking to capitalise on the market opportunities.
households are planning to spend an average of £6,531 on transforming their homes in 2021.2
The upturn in demand from the domestic sector for aluminium patio and bifolding doors has never been stronger. Due to the various lockdowns resulting from the pandemic, consumers have been forced to look closely at their homes and as a result, the growth in aspirational products such as aluminium bifolding and patio doors has rocketed.
As a longstanding and experienced aluminium trade fabricator, we focus on manufacturing high-end aluminium products to support our growing customer base whether they operate in the domestic, new build or commercial markets. With high customer retention, our customers return to us time and time again as we help them keep up with demand and maximise sales.
The statistics supporting this upturn are astonishing – according to a survey by money.co.uk, between March and July last year, homeowners spent £55 billion on improvements – that’s an average of £4,035.70.1 And for any installer thinking this upturn in demand will slow down any time soon, they would be mistaken! A recent report confirmed that British
These are unprecedented times for this industry, and with domestic installers currently having confirmed order books that reach well into the summer months, it has not been without its challenges. We are all aware of escalating costs, product shortages and the pinch point on many businesses due to the rapid rise in demand. So, for any installer looking to offer aluminium door products in a saturated market, I would encourage you to look carefully when choosing a fabrication partner and ensure they have the credentials and credibility to support you.
In the first instance, we have the capacity to keep our lead times competitive. Furthermore, we recently opened our second dedicated aluminium factory as part of our strategic growth plans and have invested heavily in automated machinery so we have the capacity and quality credentials to cope with high demand.
We have the experience too – we’ve been in business for nearly two decades and we pride ourselves on our quality manufacture and proactive service to customers.
comes in a wealth of options and has all the durability and reliability bifold doors need. It offers an exciting solution for timesensitive or budget-conscious projects too.
We have invested in our people and in the last 12-months have made several key senior appointments to boost our internal teams and ultimately support our customers. As a prominent industry player, we have the ability to attract the best talent, so customers know they are getting superior support across all business areas.
Finally, we have the Visoglide Plus Aluminium Patio Door, which offers contemporary styling, robust performance and superior thermal performance. And with the ability to accommodate larger apertures, it delivers on consumer trends for wide glass expanses too.
We fabricate two aluminium systems. Smart Aluminium Systems is the UK’s leading supplier of aluminium glazing systems and Cortizo is a European-giant systems house.
It’s fair to say that to support installers, the supply chain has to be agile and able to keep up with demand. At Mercury, we focus on our core competencies and have continued to invest in our business to help support our customers. With automated machinery running throughout our multimanufacturing facilities, we can scale up or down our production as demand dictates.
The Smart Visofold Bifold series of doors has all the design, thermal efficiency and security benefits you would expect from a highly established product. Add in impressive opening apertures and low threshold options and you have a package that’s hard to beat.
So, if you are an installer who wants to work with an experienced and reliable aluminium specialist with the added assurance that they are working with a business that has the capacity, experience and commitment to quality, Mercury ticks all the boxes.
The Cortizo Aluminium Bifolding Door has up to seven leaves each way (14 in total),
To find out more visit www.mercuryglazing.co.uk.
And when it comes to aluminium products, we have kept our finger on the pulse when it comes to manufacturing the products that homeowners are seeking and installers need
1 https://www.money.co.uk/guides/renovation-nation 2 https://www.atticstorage.co.uk/uploads/documents/Tips-For-Home-Movers-Improvers.pdf
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May 2021 | www.glassnews.co.uk
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• A choice of opening configurations to any application Achieves asuit U Value Superb strength Inline sliding of 1.6 W/m²K when and35mm weather PASslide 24:2016 Compliant or lift•and installed with a resistance Slim Interlock options suitable sealed unit
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To add value to your portfolio by working with one of the Toindustry’s add value to your portfolio by working with the industry’s leading specialist aluminium fabricators callAluminium 01452Patio 383specialists, 344 Achieves a U Value
Superb strengthus on 07976 Available in both complete your details overleaf or WhatsApp 900639 for a competitivePAS quotation today. 24 of 1.6 W/m²K when installed with a suitable sealed unit
and weather resistance
single and dual colour options
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To add value to your portfolio by working with the industry’s leading Aluminium Patio specialists, complete your details overleaf or WhatsApp us on 07976 900639 for a competitive quotation today.
WHICH DOOR?
The UK’s Leading Glass & Glazing Newspaper
THE F82 BI-FOLD – STILL SETTING THE BENCHMARK AluK’s Luminia F82 bi-fold took the market by storm when it was launched at the FIT Show in 2017. From the company which created the iconic BSF70 more than a decade earlier, it set a new benchmark in the sector for aesthetics, performance, security and thermal efficiency and gave fabricators an opportunity to differentiate their premium offering from the ‘me too’ section of the mass bi-fold market.
way round the frame, cill and jamb and just 122mm at the interlock. This creates a bigger expanse of glazing to let more light flood in, with a distinctive square bead emphasising the minimalist lines. There is also a distinctive pop-up T-handle on the traffic door which helps to set the F82 even further apart from less premium offerings. Available in white, black, anthracite, silver and brushed stainless-steel, this bespoke handle has been rigorously tested to 25,000 cycles, equivalent to around 80 years of regular use. When it comes to performance, heavy duty 150kg capacity stainless steel compact rollers on the bottom of the F82 ensure that it opens and closes smoothly and effortlessly time after time; while class leading weather performance (up to Class 4 air permeability and Class E900 water tightness) guarantees that the door will withstand anything the British weather can throw at it.
Now tested, tried and trusted in that premium sector of the market, AluK says that the F82 is the ideal product for customers who want to tap into the £250bn savings mountain which the Bank of England estimates affluent households have accumulated after almost a year in various forms of lockdown.
Of course, the AluK F82 bi-fold has achieved PAS24 security accreditation, ensuring that it can be fitted in new build projects which require compliance with Approved Document Q, and it boasts impressive U-Value performance to satisfy even the most demanding specification (1.34 W/m2K double glazed and 0.9 W/ m2K triple glazed).
In terms of aesthetics, the F82 is packed with contemporary design features which buyers have already shown they really value. The most obvious is the slim sightlines, which measure a consistent 97mm all the
Like the rest of the AluK bi-fold range, the F82 is extremely versatile. There are open-in and open-out, left and right options available for doors between two and seven panels in sizes up to 1200(w) x 2600(h),
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as well as corner posts to suit almost any configuration. There is even the flexibility to fabricate PAS24 accredited single and double doors using the same components to achieve a consistent overall look. As well as the new business opportunities, one of the biggest advantages of the F82 for fabricators that it can be manufactured using just four key profiles and a reduced number of gaskets. This massively simplifies manufacturing and significantly reduces the necessary stockholding. For installers, it is as consistently fitterfriendly as the rest of the AluK range and includes two clever, low sightline cill options as well. Integrated cills have a new outer frame profile, which can be easily clipped onto either side of the frame rather than sitting on top, and an extensive range of sub sills mean the F82 can be positioned in virtually any construction.
Sioned Roberts, AluK’s Marketing Director, stresses how the F82 gives both fabricators and installers the opportunity to achieve strong and sustainable margins for themselves in a bi-fold market which has become increasingly commoditised over recent years. She says: “With the F82, we’ve used all of AluK’s vast experience and expertise in bi-folds to create a door which is quick and easy to manufacture and install yet can command a premium in a market where there has all too often been a race to the bottom on price. That’s a huge benefit for our customers.” AluK is supplying the F82 system from its vast, Covid-19 secure 350,000 sq ft facility in Chepstow. Standard colours are available from stock on an impressive 5-day lead time, while additional colours are available to order. More details are at: www.aluk.co.uk
May 2021 | www.glassnews.co.uk
CREATING BRIGHT FUTURES
97mm Sightlines
Designed to redefine
The AluK Luminia F82 bifold door is a new benchmark for highend projects. Cleverly fusing minimalist design with class-leading performance, this stunning bifold door stands out from the crowd. Minimal aesthetic with slim sightlines, integrated cills, and flush pop-up T-handle Design flexibility with multiple configuration options, including a floating corner Flexible fabrication allows you to produce matching single and double doors Maximise profits with simplified manufacturing and reduced stock-holding Redefine your bifold door offering with the iconic Luminia F82: find out more
and book a virtual product demo at alukgb.com/F82 or call us on 01291 639 739
ALUKGB.COM/F82
from
0.9
U-Values
Made in
the UK
WHICH DOOR?
The UK’s Leading Glass & Glazing Newspaper
WHAT’S IN A DOOR BUYER? With the firm’s marketing now firmly focused on digital channels, composite door manufacturer Apeer decided to take a closer look at who is enquiring about their products. The results were quite surprising Around three years ago Apeer made the fundamental decision to switch their marketing activity from attending a punishing schedule of a dozen or more home improvement shows throughout Britain and Ireland each year, to a predominantly social media outreach that uses increasingly sophisticated techniques to reach a door buying audience. From days spent in exhibition halls around the British Isles, pressing the flesh (remember when we could do that?) of mostly tyre-kicking day trippers, the task for the Apeer team now is to filter and follow up more than 1,000 leads a week from an incredibly broad range of enquirers. An experience, says the company’s Marketing Manager Linda Tomb, that has provided some enlightening and often surprising insights into the preferences of its customers. “The road shows were absolutely exhausting, and I can’t pretend that I miss them,” admitted Linda. “And actually whilst it was good to meet people face-to-face – mostly anyway - the irony is that we never really learned much about them. Using social media, whilst we never meet our homeowner buyers face to face any more, we know so much more about them!” she explained.
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There have always been assumptions about the buying processes of home improvers,” says Linda, “many of which were true when manning exhibitions stands at ‘Ideal Homes’ shows. By this I mean the number of couples, aged 45 to 55 for example, with the wife doing most of the talking, but including her husband when the discussions turned to money.” Explaining some of the exhaustive customer analysis that Apeer’s social media-based marketing has now assembled, Linda said: “We actually receive far more enquiries for Apeer composite doors from women than men, whilst the reverse is true for our Lumi window brand. Our assumption is that men are more likely to be involved when the purchase is potentially of much higher value and when the specification is more complex. That might sound patronising but it’s what our analyses suggests.” Many of the standard, perhaps cliched assumptions, have been overturned however: “We previously assumed that buyers in the age group 25-35 were less likely to purchase as many would not be on the property ladder yet, either still living with mum and dad, or renting and saving. In fact, this preconception was overturned when we launched products such as our Golden Pink and other similarly themed colour schemes, especially in
pastel colours. These themes were quite an experiment by the industry last year. We were able to match the cassettes with side and top lights through our in-house glass studio,” explained Linda, “and we enjoyed some impressive sales. Unsurprisingly we received more enquiries from women; but the pleasant surprise was that most were professionals and business owners in the 25-35 age group.” Other biases might be predictable: Men, in the age group 35-45, are more likely to choose Apeer’s ‘Silka’ door for example, an upmarket style that has been a great success with homeowners looking to complement installations of aluminium windows: “Perhaps that is because the lines might be described as more ‘architectural’,” said Linda, “more masculine, although that was not the intention when we designed the door.” Nonetheless, 70% of the visitors to the Apeer Doorbuilder that arrive through social media, are women: ‘Overall they display a far greater interest in contemporary styles – which counters the unusually loaded response we receive for Silka – and they prefer pastel colours, which is perhaps not surprising. Men almost always choose stronger, solid colours, such as dark blues and black, even reds, burgundies,” Linda said.
Linda Tomb, Marketing Manager
Such is the power of the data received and analysed by Apeer, that the company can now design products with specific attributes and promote that product through specific channels, knowing the type of customer they are likely to attract. “This gives us real power to analyse and respond to market preferences that increasingly remove speculation and therefore chance, when producing new products,” said Linda. “This will dramatically improve the opportunity to get it right as close to first time as possible. “However, as a company we have a reputation for being a little more adventurous than most; this will allow us to be even more daring, to carry out some precision test marketing, stepping up production for those things that work; and of course, quickly scrapping things that don’t,” she concluded. www.apeer.co.uk
May 2021 | www.glassnews.co.uk
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dual colour grey on white and those willing to wait a DOOR? little longer for their product can order in any RAL The UK’s Leading Glass & Glazing Newspaper WHICH colour they like. Hardware will be offered in white, MFTblack, CONTINUE TOor INVEST IN GROWTH WITH LAUNCH grey brushed stainless steel. OF ALUMINIUM
VISOGLIDE PLUS SLIDING DOORto The configuration options chosen PATIO allow all doors be supplied fully assembled, unless you specify a kit form option, and can all be glazed after the door is installed as opposed to having pre-glazed panels. Glass units are available through MFT but will be delivered direct to site from the glass supplier.
It is safe to say that MFT know a fair bit about bifolding doors, having spent the last 8 years perfecting the balancing act of price, quality and service. They can now say that they are one of the largest door manufacturers in the UK delivering an ever-growing number of quality checked door sets, direct to site, every single week. Now they have got that down to a fine art they are planning on repeating the process with the Visoglide Plus sliding Patio Door.
glazed areas make them a great option when choosing between products, and customers like options! Modern aluminium sliders don’t come with any of the bulk and distortion issues associated with PVC options and the product area is enjoying a bit of a renaissance now that properly thermally broken systems are the norm.
Bradley Gaunt, Managing Director of MFT commented “As a leading aluminium systems manufacturer we often get asked for price comparisons on sliding patio doors. Historically, bifold sales have dominated the market and we favor volume production to deliver the best value for our customers. Over the last year or so though the voices asking for sliders has increased to a point where we believe the demand is there to warrant setting up a dedicated MFT production facility to supply it, and that’s exactly what we’ve done.”
Further details brochure and quote forms are now available on the MFT website: www.madefortrade. co/visoglide-patio-doors
Sliding patio doors fill the same spaces, but offer a slightly different solution to bifold doors. Sliders can be more suited to smaller spaces which might not have the room for the perpendicular stacking of the bifolds when they are open. Compact opening then, along with the advantages of larger
MFT have invested £500,000 on acquiring and kitting out a 50,000sqft facility in Hartlepool, initially creating around 20 new jobs in the process. The new site is capable of manufacturing 100+ door sets per week, with phased expansion plans to quadruple that number as market demand dictates. MFT’s proven manufacturing recipe comes straight from the bi-folding door factory, with 100% QC checks taking place on every completed product before it is carefully packaged, and finally loaded onto one of
MFT’s next generation delivery vehicles for its journey to your site. MFT’s Chris Wann answers the question Why Visoglide? “We chose to fabricate the Smart Visoglide Plus as the product shares the Visofold reputation for being a hasslefree trade offering, especially when it’s been precision fabricated by us! The company’s mission statement is the best products at the best prices with the best service and we always apply it with the trade customers
in mind! When it comes to trade products the customers need to be confident that the product they have chosen will be fit and forget! And of course it’s got to be at the most competitive price point in the market!” MFT’s initial trade-oriented offering will be 2 track doors of multiple configurations up to 6.4m wide and 2.5m high, this could be extended if the market demands. Stock colours include white, grey, black, dual colour grey on white and those willing to wait a little longer for their product can order in any RAL colour they like. Hardware will be offered in white, black, grey or brushed stainless steel. The configuration options chosen allow all doors to be supplied fully assembled, unless you specify a kit form option, and can all be glazed after the door is installed as opposed to having pre-glazed panels. Glass units are available through MFT but will be delivered direct to site from the glass supplier. www.madefortrade.co
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May 2021 | www.glassnews.co.uk
What’s behind these doors is amazing
You probably already know that we manufacture some of the UK’s most attractive and secure composite doors. But what you might not know is the dedicated trade support enjoyed by all our retail partners. It includes sales lead generation, high profile consumer marketing, seamless customer service, Doorbuilder ordering system, extensive R&D and a reliable, trusted supply chain. These reasons and more are why hundreds of retailers throughout the UK and Ireland love to stock our products. To discover more or to become an Apeer trade partner, call 0345 672 9333 or send an email to sales@apeer.co.uk
MORE THAN A DOOR
apeer.co.uk
dual colour grey on white and those willing to wait a NEWS little longer for their product can order in any RAL The UK’s Leading Glass & Glazing Newspaper TRADE WHICH DOOR? colour they like. Hardware will be offered in white, black, grey or brushed stainless steel. The configuration options chosen allow all doors to be supplied fully assembled, unless you specify a kit formALUMINIUM option, and SYSTEMS can all be glazed after the door is installed as opposed to having pre-glazed panels. Glass units are available through MFT but will be delivered direct to site from the glass supplier.
INNOVATION UNLOCKED
DOES KORNICHEdetails brochure and quote forms are now Further available HOLD THE KEY TO on the MFT website: www.madefortrade. OURco/visoglide-patio-doors HEARTS? We all love a little something that makes a job that little bit easier, right? Often this might be something as simple as having the right screwdriver in your toolbox, or a nifty pair of work trousers with pockets in all the right places, but have you ever thought there might be more to it than just the tools. Maybe we should all be thinking more about the advantages offered by making the right product choice for the job in the first place? Made for Trade, the company behind the design and manufacture of the awardwinning Korniche Lantern roof system, believe this is a really important feature that is often forgotten during the selection or even the recommendation of a product to be used on a project. Many homeowners could be forgiven for just assuming that all these windows and doors are all just the same sort of things with different names on them!
Made for Trade claim that their products are far from just another “insert product type here”, and that every Korniche branded system product must carry a USP that sets it apart from the crowd. They certainly achieved this with the Korniche Lantern, where their attention to detail on the design and manufacturing front translated into a product that even someone with no experience could confidently fit, but they are now claiming to be bringing a big USP into the bi-folding door arena. If they are true to their word it opens up an opportunity to use a Korniche product on a much larger range of projects.
PRE-GASKETED ALUMINIUM CLIP BEAD Anyone that has spent any time on-site fitting an Aluminium bi-fold door will be all too familiar with the struggles associated with fitting, cutting and installing wedge gasket. It is probably one of the most timeconsuming parts of the install, and once it’s in, the longevity of the install can depend heavily on the experience of the installer, we’ve all seen shrunken gaskets! Ashley Gaunt, Technical Director at MFT tells us more “For installers, the big
innovation on the Korniche bifold door is our patented pre-gasketed clip bead. We have paired an aluminium bead profile with a rolled in polyamide clip. Aluminium and Polyamide behave in a very similar way under temperature changes, and this is an important factor when designing a composite bead. We have also designed a custom bead gasket that is factory fitted to the bead before its delivered. Due to the way it is manufactured with a polymer backing, it cannot shrink. The new system is simple, fool-proof and truly upholds our GLAZED IN SECOND’s promise”
marketing opportunities that feature alongside the award-winning Korniche Lantern. ALSO.. Don’t miss the Korniche Bi-folding Doors featuring at the upcoming National Homebuilding & Renovating Show, NEC, Birmingham between the 8th and 11th July. Show ticket links and product updates can be found on both the www.madefortrade. co and www.korniche.co.ukwebsites.
MINIMAL ASSEMBLY AND EVERYTHING INCLUDED AS STANDARD All MFT bi-folding door quotes include delivery and unless you ask specifically for kit form all doors will arrive fully assembled. Once everything is on-site it should be a simple case of screwing in the frame, offering up and packing the glass units and then “clipping” in the bead. Job Done! Be the first to find out more about these ‘new’ easy to install doors and the trade
16
May 2021 | www.glassnews.co.uk
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WHICH DOOR?
The UK’s Leading Glass & Glazing Newspaper
THE POST-COVID WORLD: DHF’S SAFETY RECOMMENDATIONS FOR A ‘TOUCH FREE’ ENVIRONMENT Door & Hardware Federation’s (DHF) marketing sub-committee for its Building Hardware Group members has been working hard since August 2020 to identify the most pertinent issues currently facing the building hardware sector. It has been a challenging year for the industry, with Brexit and Covid-19 creating a ‘perfect storm’ of trial and uncertainty. “One of the more current and continuing problems the sector faces are the measures that will need to be taken going forward to limit transmission of the virus, and central to this is reducing ‘touchpoints’ throughout a building by means of anti-Covid hardware
and fully-automated doors to enable access with no human contact,” explains DHF’s Head of Commercial Operations, Patricia Sowsbery-Stevens. “This is crucial for building owners and facilities managers.”
“Something as simple as ensuring existing door hardware is being cleaned properly with anti-bacterial detergent and water solution can make all the difference,” says Patricia.
In particular, doors are the one item we all touch every day; they form a physical barrier to keep us secure and safe, but how can risk be mitigated in the post-Covid world?
“In areas of high traffic, products that enable doors to be opened without a person having to use their hands (e.g. using arm and foot pulls) can also be an easy and costeffective solution. The committee has also recommended products that feature antimicrobial surfaces, which can dramatically reduce the risk of transmission, and holdopen door controls can help keep doors open at all times, except in the case of an emergency.”
Issues identified by the building hardware group and the marketing sub-committee have been addressed and the solutions provided will help minimise the spread of infection.
NEW HIGH PERFORMANCE FIRE DOOR FROM ENDURANCE Endurance Doors have just launched a new high performance FD30 fire door, after a twoyear research and development programme which has realised a product solution that exceeds the latest standards. The physical testing of the doors was carried out by Efectis, who are a global player in fire science, covering all aspects of fire safety through testing and modelling, certification, inspection, education and expertise. To support the launch, there’s a 39-page test report available to download from Endurance Doors at https://endurancedoors.co.uk/composite-fire-doors. The new FD 30 fire door is based on the proven solid timber core composite door from Endurance with the McKinley design initially, with any current colour of slab and a dedicated white Rehau PVCu door frame. Hardware includes the AV2 autolock mechanism, lever / lever handle, high security cylinder with a £2,000 guarantee, with options of fire rated urn and slimline urn knockers and letterplate. Stephen Nadin, managing director of Endurance Doors commented: ‘Our new FD30 solid timber core fire door has been carefully developed to be an outstanding solution. This is particularly important after the government’s investigation into GRP fire doors resulted in identifying issues with the performance of these doors, which has been well documented by the media. He continued: ‘This new launch also satisfies the demands of our customers, making us the ultimate partner for solid timber composite doors and from a business that’s instilled a culture of exceptional customer care. These doors can be ordered with immediate effect and we’re already working on range of glazed designs to offer with this important door specification.’ For further information on the Endurance FD30 fire door please call the sales office on 01652 659259, visit https://endurancedoors.co.uk, or e-mail marketing@endurancedoors.co.uk. You can also add to the Twitter following @EnduranceDoors.
PATIOMASTER SOUTH EAST REPORTS ON LATEST TRENDS IN SLIDING PATIO DOORS With the rise in popularity for sliding patio doors, Simon Spiers, Director of PatioMaster South East, says his company’s sales patterns clearly reflect two of today’s most popular design trends. He says: “We know that today’s homeowners focus on design-led aesthetics without wanting to compromise on practicality. It’s why the PatioMaster sliding patio door in Anthracite Grey is almost the default choice and accounts for nearly 50% of our order book.” Anthracite Grey is a popular choice for PVC-U products, not only patio doors, because it gives a sleek aluminium aesthetic. At the same time, it has all the practicalities associated with PVC-U such as exceptional thermal efficiency, excellent security and low maintenance. The other key trend is the requirement for
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Tel: 01827 52337 –www.dhfonline.org.uk
wider aperture openings, reflected in a strong upturn in sales of PatioMaster’s Triple-track system. Simon comments: “The Triple-track system is a great alternative to a bi-folding door, offering wide openings with fewer panels to interrupt the view. Homeowners also benefit from an opening that’s up to 25% bigger than a conventional patio door and we have seen a steady upturn in demand for the product.”
to install thanks to features such as edge-located rollers that mean they are easy to adjust.”
PatioMaster’s Triple-track system gives homeowners the option of an aperture up to six metres wide, with two or four sliding sashes that stack neatly behind each other when opened, even on smaller frame sizes.
Simon concludes: “As the economy continues to open up, more and more homeowners are continuing to transform their homes. PatioMaster gives them the solution they’ve been looking for and we’re delighted to be supporting our customers in creating the stunning spaces homeowners now seek.”
Simon comments: “PatioMaster doors give homeowners the aesthetics they want. They deliver for installers too because the system is straightforward
PatioMaster South East is based in New Romney, Kent and serves customers in London, Kent, Brighton and the surrounding areas. It offers rapid order turnaround, outstanding technical and product support and, of course, the bespoke, precisionmade doors for which PatioMaster is renowned.
Tel: 0808 101 4143 www.patiomaster.co.uk
May 2021 | www.glassnews.co.uk
Introducing the... Guardsman Fire Door from ODL Europe • Two-years of development • Six-figure investment in door innovation • Using Agrifiber core technology which delivers consistent material densities – unlike a foam core • Delivering superb and stable structural properties • Tested to the exacting European fire test standards BS EN 1634-1:2008 – required by Part B of the Building Regulations • Achieving an average of 100% overrun past the 30 minutes testing mark • Unrivalled results achieved on glazed and unglazed doors • Maintenance free exterior, hard-wearing 2mm GRP facings • Suitable for commercial contracts
STAND G5
ODL Europe Ltd. 1 Brook Road, Bootle, Liverpool, L20 4XP, England T: +44 (0)151 933 0299 | E: sales@odleurope.com
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WHICH DOOR?
The UK’s Leading Glass & Glazing Newspaper
OPENING DOORS FOR OUR
INSTALLER PARTNERS
Glazerite UK Group’s Group Marketing Manager, Michelle Wright, tells Glass News about its comprehensive portfolio and how offering a choice for installers can open doors to new business.
into demand for contemporary colour choices, with more traditional hues of red and green being replaced with grey. Indeed, in 2020, shades of grey accounted for nearly one in every three of our door sales.
Lockdown rules and staying at home has inspired consumers to invest in domestic improvements, with statistics revealing nearly two thirds of homeowners1 have used the time to renovate. It’s a trend that looks set to continue during 2021, and with outdoor entertaining taking precedence over indoor entertaining due to current guidelines, it is exterior décor and outdoor space that is set to get a makeover.
Our range of uPVC composite doors from the likes of DOORCO offer the aesthetics of timber without the maintenance of sanding and painting. With the option of colours like Irish Oak, Golden Oak and Rosewood it’s a trend our installers can meet, albeit in the form of low maintenance, high performing uPVC.
As a fabricator, being able to offer our installer partners a wide range of highquality, leading brand composite doors in a host of styles and colours enables them to meet the demands of their own customers. Being on top of our game when it comes to the latest trends is a key part of that, and it’s why we work with suppliers who lead the way in everything from the latest Instagram-worthy colours and styles to smart technology and innovative door furniture. Over recent years, driven by the popularity of sites like Houzz and Pinterest, consumer desire for a neater exterior has translated
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According to House Beautiful magazine, 2021 is likely to see a move towards more natural colours, with statistics showing over a quarter of the most liked doors on Instagram were variations of wood-like shades, from dark oak to lighter washed hues2.
Given that the front door is the focal point to every home, looks really do matter for homeowners, and to that end, we support our installers with a huge amount of choice. From classic, traditional styles that pair well with stained glass and polished, heavy door furniture through to the more contemporary designs offering individual flair, edgy geometric shapes and a perfect canvas for the futuristic Sweet furniture, we have all bases covered. Today’s homeowner is also tech-savvy; according to a recent Smart Home Week survey, 57% of British homes contain at least one smart device. The trend encompasses door security, and with our
suppliers Avantis and Brisant leading the way, it’s certainly an area we are able to support our installers with so that they can be ready to meet consumer demand. Over the last 12 months, we’ve been supplying our doors already fitted with the high performance Avantis multipoint locking system. For those customers looking for a smart door, a simple upgrade can transform it into a Kubu lock. The homeowner just needs to download the Kubu app and purchase the starter kit, which includes the Kubu home hub, in order to benefit from a host of innovative features including remote lock monitoring technology. Security is a leading concern for homeowners, and to meet that need we fit the Ultion Diamond secure cylinder as standard with all our composite doors. Designed by Brisant Secure, the Ultion can outwit even the most forceful of burglars. Brisant, like Avantis, are leaders in smart technology too, having brought their innovative Ultion Smart product to market in 2019. With a number of clever features including ‘on approach’ auto unlocking,
“Our range of uPVC composite doors from the likes of DOORCO offer the aesthetics of timber without the maintenance of sanding and painting.”
Michelle Wright, Group Marketing Manager
it’s just another feather in the cap of our installers when it comes to what they can offer their own customers. Thanks to our own forward-thinking suppliers, our installers are able to offer their customers choice and peace of mind. Not only are our composite doors able to meet the latest trends, they’re also, durable, hardwearing and robustly secure. With innovation in design from our suppliers, we have some exciting plans for our door range, which we will be unveiling soon. The door market doesn’t stand still. And when it comes to offering the best possible products and services so that out installers can stay ahead of the game, neither do we. 1 https://trend-monitor.co.uk/the-2020renovation-nation-report/ 2 https://www.housebeautiful.com/uk/decorate/ exterior/a35127582/popular-door-coloursinstagram/
May 2021 | www.glassnews.co.uk
System 26 Hi/Hi+
High Performance Enhanced Bi-Fold Door Metal Technology’s high insulation System 26 Hi/Hi+ Bi-Fold Door has been developed to offer exceptionally low U-values while at the same time offering high levels of natural ventilation.
Door U-values as low as 1.4 W/m2K with double glazing and 1.0W/m2K with triple glazing.
Slimline profiles maximise the daylight into your living space, and with options from a single door to seven opening panes and up to 6 metres in width, design flexibility is guaranteed.
PAS 24 Security tested options to comply with Secure by Design criteria.
Stock finishes - 9016 White Semi Gloss, 7016 Grey Matt and 9005 Black Matt reducing profile lead times to 48 hours. Severe weather tested to BS 6375 Parts 1 and 2.
Glass units 28mm DG - 50mm TG. Door energy rating DER A+. Sash weights up to 100kgs. Sash heights up to 2500mm. LogiKal estimating and production software for manufacturing, glass and U-value calculations.
metaltechnology.com
Bespoke punch tooling / jigs to assist with rapid manufacture.
WHICH DOOR?
The UK’s Leading Glass & Glazing Newspaper
SUPPORTING THE DOMESTIC
ALUMINIUM DOOR BOOM “We pride ourselves on offering a genuinely customer-focused service and we place an emphasis on quality at every stage of our operation – attention to detail and delivering above and beyond are important to us.” entry is shown to be as a direct result of the hardware failing, VBH will pay up to £3,000 towards the cost of repair/replacing the door, up to £2,000 towards insurance excess payment and a goodwill payment of £1,250 to the homeowner. This added level of protection gives homeowners complete peace of mind when it comes to home security and presents an added-value option for installers.
As the rise in demand for aluminium sliding and bifolding doors from the domestic sector continues, Chris Reeks, Director of Fentrade Aluminium discusses the benefits of working with a reliable aluminium specialist to support this domestic boom.
Sales of our high-performance aluminium inline and lift & slide patio doors have witnessed record growth. Our patio doors are available with slim sightline options as low as 45mm, allowing the glass to take centre stage whilst tapping into the light-filled domestic trend. The frames themselves are available in a range of single or double track options and for larger door apertures, we offer a triple-track system offering wider glass expanses.
It’s fair to say that the industry is busy! Never before have we witnessed such high demand for windows and doors as homeowners look to enrich their dwellings with products to support their aspirational living. In a recent report by the Bank of England, Britons have saved an additional £125 billion in the past year1 as the pandemic has restricted their ability to spend. As the economy begins to open up once more, research suggests that 26% plan to invest in their homes.2 With little sign of the current demand diminishing anytime soon, installers need to ensure they have a strong aluminium partner working with them to capitalise on the opportunities this sector represents. When it comes to aluminium bifolding and sliding patio doors, these products were already popular pre-pandemic but
the demand has grown exponentially. As a result of the pandemic restrictions and consumers spending more time in their homes, they are seeking light-filled rooms creating an illusion of space and natural light. And as we all know, aluminium bifolding and sliding patios doors deliver on this trend better than any other door. As an award-winning fabricator of aluminium bifolding and sliding patio doors, we have witnessed an 85% year-onyear sales growth for our aluminium patio doors and 23% for bifolding doors. Not only does this growth support the market buoyancy, but customer feedback tells us
it’s our attention to detail that makes a big difference. As an example, when it comes to highsecurity aluminium bifold doors our customers have the option for them to be fitted with upgraded hardware from VBH Secure which forms part of the homeowner guarantee premium scheme. By upgrading to this enhanced security hardware option, the door becomes Q-Secure compliant and therefore gives our customers a further benefit to help close the sale. The VBH Q-Secure homeowner guarantee scheme is a level of homeowner protection that continues to grow in importance. If
As with all Fentrade products, there’s a reliable turnaround from order to delivery, including a quotation within 24 hours of enquiry. And as a member of the Council for Aluminium in Building, we are committed to delivering the best in aluminium products for our customers. We pride ourselves on offering a genuinely customer-focused service and we place an emphasis on quality at every stage of our operation – attention to detail and delivering above and beyond are important to us. If you want to take advantage of the domestic boom and are looking for aluminium partner who can support you with a competitive range of aluminium products and the highest level of service, then it’s time to take a closer look at the Fentrade team. https://fentradealuminium.co.uk/
1 https://www.bankofengland.co.uk/-/media/boe/files/monetary-policy-report/2021/february/monetary-policy-report-february-2021.pdf 2 https://uk.finance.yahoo.com/news/uk-lockdown-savings-home-improvements-holidays-coronavirus-covid-19-pandemic-143824094.html
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May 2021 | www.glassnews.co.uk
WHICH DOOR?
The UK’s Leading Glass & Glazing Newspaper
Following on from the announcement in September 2020, Endurance Doors have reaffirmed their 3mm bowing guarantee for their range of solid core composite doors, despite recent weather. This move was widely welcomed by Installer Partners at the time, as it represented complete confidence in the Endurance Doors product proposition, and it was also a pledge that reflected the fact that customer call-backs have been near on eliminated. The unique Moisture Barrier System (MBS), CoolSkin PVCu door skins and a wet seal glazing process has done much to elevate the performance of every Endurance Door. Typically, from October through to March, composite doors are subject to considerable wind, rain, snow and freezing temperatures and Installer Partners have not only enjoyed
a considerable increase in sales enquiries recently, but also very few customer complaints as their 4.7 rating on Trustpilot echoes. Referral sales are fundamentally important to the industry, but when other suppliers fail to deal with remedials from a customer care and product specification aspect, then this important marketing channel fails to realise valuable enquiries. Scott Foster, Group Head of Sales and Marketing at Endurance Doors commented: ‘Whether you speak to our Installer Partners, view our rating on Trustpilot or even look on the online forums, you’ll see an outstanding rating for us as a customer-centric business and one that produces a product of exceptional quality. We’re an independent business with values, that has invested in the product considerably over the years, rather than value-engineering our proposition and that’s why so many of our Installer Partners are thriving at present and will continue to do so well into the medium-term.’ For further information on the Endurance Solid and Secure composite door range please call the sales office on 01652 659259, visit https://endurancedoors.co.uk, or e-mail marketing@endurancedoors.co.uk. You can also add to the Twitter following @EnduranceDoors.
! IZE PR
ENDURANCE REAFFIRMS ITS 3MM BOWING GUARANTEE
WIN £10 CASH PRIZE!!
Circle three differences in the boxes below, fill in your contact details and send your competition entry to: FAO: Miss Christina Shaw, Glass News Competitions, 19 Heather Close, Tickhill, Doncaster, DN11 9UU or Email: christina@glassnews.co.uk. Entry deadline: 20/05/21.
Name: Tel: Address: Postcode: Email:
Fentrade – a trade supplier you can rely on As an award-winning trade manufacturer of high-quality aluminium products, we offer the very best in product quality, reliability, customer service and delivery.
Make 2021 your best year yet by partnering with an experienced aluminium fabricator who delivers more for your business and call the Fentrade team today: 01633 547787 • Windows & Doors • Bi-Folds • Inline Sliders • Shopfronts • Curtain Walling • Rooflights
T: 01633 547 787 | E: sales@fentradealuminium.co.uk | www.fentradealuminium.co.uk Unit 12, Greenwich Road, Maesglas Ind. Est., Newport, NP20 2NN
www.glassnews.co.uk | May 2021
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GLASS NEWS INTERVIEW: EMPLAS
The UK’s Leading Glass & Glazing Newspaper
EMPLAS: MAKING THE TRADE SUPPLY OF ALUMINIUM THE SAME AS BUYING PVCU PRODUCTS Does it come as a surprise that one of the UK’s largest PVCu fabricators is now offering aluminium products? Emplas’ Ryan Johnson talks to Glass News’ Editor, Chris Champion, pointing out that aluminium is not actually new to the company at all! “We have around 30 years’ experience in aluminium products.” Explains Ryan. “We have been providing aluminium products for commercial projects from our factory in Nottingham for a long time so this is not new to us.” What is new is the investment in purpose built premises to now provide fabricated products for Emplas’ installers. Again, this is not entirely new and Emplas has offered the F82 bifold from AluK for a little while, in fact since 2019, but now they
have worked with AluK to select a range of products for Emplas to make available to their installers. The F82 was their first step into supplying a trade aluminium product and it was all about getting used to a new product and working with AluK. Emplas’ experience is important and Ryan emphasises that they didn’t want to be a fly-by-night PVCu fabricator who thought they’d like to do a bit of aluminium….they have the skills and the knowhow to do things properly. Now that range is being extended: the F82 was a high end bifold with good U values, slim sightlines and appealed to a range of customers including the new build sector. Now there is the BSF70, Aluk’s leading bifold for a number of years and is a robust trade-like bifold. Then there’s the 58BW which is a slim aluminium window, originally designed as a sort of Crittall replacement window and they are doing a flush window alongside that. Then there’s the Patio and Emplas has had a lot of interest in that, and orders are already going through for patios now. Also there is a residential door offering so the company is covering a good range of aluminium and giving their customers a range of options. Why this
Emplas Aluminium animation
Drone video of Emplas factory
range particulary? Emplas canvassed their customers and worked closely with AluK to pick out a suitable range. The work with AluK was invaluable in examining trends, their best selling products and their forward plans, cross referencing all that against what Emplas’ customers had indicated as being their preferences.
Can Emplas provide the high level of service that their PVCu customers have come to expect and enjoy? Ryan explains that their EVA system allows tracking of products, invoices, pricing, ordering and so on across all the Emplas product range. Add to that deliveries are already going out to their customers of PVCu, so the system is already in place for aluminium too. It makes it easy for the customer: it comes on the same lorry and all the functions of pricing and ordering is identical to the PVCu products. How important will aluminium be in turnover terms? Ryan is budgeting for around 5% to 10% of turnover initially. Will it get to 50%? Very unlikely and it all depends on the market, but Ryan is realistic in that PVCu is their main product but they will follow the trends and opportunities that aluminium offers in the future. They want to offer quality products and, as he says, Emplas won’t be a bottom feeder! Is this about attracting new customers? It’s clear from what Ryan says that the main aim is towards their existing customers and giving them additional products to sell, but there is an opportunity for new customers who want quality aluminium products to add to their portfolios.
Interview with Emplas’ Ryan Johnson
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Ryan Johnson always tells it as it is: he’s straightforward and doesn’t duck any questions and is well worth listening to…. he’s also worth watching as lockdown has added to his hirsute look. Good news: hairdressers are back at work, Ryan!
May 2021 | www.glassnews.co.uk
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www.glassnews.co.uk | May 2021
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GARDEN ROOMS
FRONT COVER STORY
GARDEN OFFICE GOALS
SUPPLY CHAIN SECURITY, SURCHARGES AND END-USER DEMAND Continued from page 1...
Supply chain security, surcharges and end-user demand. It’s a heady mix of opportunity and challenge. COVID-19, Furlough, the Stamp Duty holiday and the plethora of bounce back loans and tax breaks unveiled by the Chancellor Rishi Sunak, have created a unique environment for business, and closer to home in our own sector, a period of what is unprecedented demand. And that has brought with it, a unique set of challenges. Now before I move onto discuss them, it’s worth everyone taking a moment to ‘pinch’ themselves. ‘Yes’, you are awake; and ‘yes’, a market which was almost written off as saturated, is seeing exponential growth. This is a good thing, so let’s remind ourselves of that! But in amongst this positivity there is a clear challenge, how do fitters, fabricators and not least systems companies, keep up with the demand that we’re seeing? And we’re now hitting a little bit of a crunch point. There’s immense pressure on every part of the window and door supply
chain, from glass, to hardware and profile – I don’t believe that there isn’t a supplier feeling the strain. As a systems company we also have our challenges. While we have planned for growth, increasing our capacity and building up stock, we need raw materials too. The pressure on polymer supply is well documented in the force majeure statements issued by polymer manufacturers and the warnings issued by industry bodies in response. The pressure on the availability of resin isn’t a challenge exclusive to the window and door industry – it’s effecting every industry which uses plastics from food packaging to plastic carrier bags. Polymer is in short supply. That’s doing what it always does – it makes it a sellers’ market. The price of polymer has increased every month for the last 11-months. Systems companies can absorb some of the hits, but the reality is that some of those increases are temporarily going to have to be passed on to fabricators in the form of surcharges. What is vital is that they are passed on by fabricators, right down the supply chain to installers and ultimately – the end user. Surcharges are never going to be palatable but they are necessary. And if we do what we should and pass them onto the enduser, things remain sustainable.
Rob McGlennon
Homeowners are seeing their property values rocket. According to estimates by the Bank of England Monetary Policy Committee, consumers are sitting on savings of £125billion, so I don’t believe that they are going to bat an eye lid if they have to pay a couple of hundred quid more for their windows now than they would have done two-years ago – if it even registers!? What they will notice is their windows not turning up because of availability of product. We’re as prepared as we can be. We have scale, purchasing power and reach. But we are also paying more and we are not immune from the pressures faced more widely, not only in the UK window and door industry but globally. We will do our best, we know that our customers will, and we hope their customers will follow suit, but there will be bumps in the road. As we face them, we could all do well to remember that there are worse challenges to face than exponential growth in demand for our products and our services. Rob McGlennon Managing Director, Deceuninck
In recent months, the demand for home improvement products has boomed. One such area has been that of home extensions and garden rooms. The versatility of Alutech’s BF73 aluminium door range has made it the ideal choice for such projects. Approved Alutech fabricator, William Woods, MD of IDF Aluminium Ltd, has certainly highlighted the benefits of the system by incorporating it into his new range of aluminium garden rooms, sold and delivered by Aliwoods.
The unique modular design of the garden buildings allows for them to be taken down and relocated and feature Alutech bifolds as standard. William is targeting the growing trend for home offices that have really found a market since the start of the pandemic last year, when businesses had to adapt their working practices to allow more staff to work from home. William commented, “Having fabricated Alutech for a few years now, there was no doubt of using their BF73 system for the bifolds. We are offering three size options of garden room and all come fitted with a set of Alutech bifolding doors as standard. We began by installing 3 show models but have already started selling them and are currently in the process of updating our website so please visit our Facebook page.” To discover the other uses for Alutech’s BF73 systems or to become an Alutech Systems approved fabricator, please call 01924 350 110 or email naomi@alutechsystems.co.uk. For Aliwoods, please call 01376 510320. For Alutech Systems visit www.alutechsystems.co.uk
Ryan Johnson
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Ryan Johnson talks about supply and price issues
May 2021 | www.glassnews.co.uk
LINK VENT 5000 One vent 5000 equivalent area Similar width to a 4000mm2 vent Made in Banbury
MADE IN BRITAIN For more information or to find your local stockist visit: glazpart.com/products/trickle-ventilation to see our range of BBA and LABC certified vents or call 01295 264533 to speak with one of the team.
TRADE NEWS
CARL F GROUPCO:
STANDARDS SUPPORT
The UK’s Leading Glass & Glazing Newspaper
LISTERS IN THE VANGUARD OF SHEERLINE LAUNCH PARTNERS Listers, the specialist supplier of high-quality windows and doors to the trade, is one of the first Sheerline launch partners to supply Sheerline’s groundbreaking Classic aluminium window and door system.
John Mitchell, Carl F Groupco’s Technical Manager: on hand to offer advice regarding PAS 24 requirements
Hardware distributor Carl F Groupco takes pride in going the extra mile to offer a full consultancy service to fabricators. Included in the company’s one-stop assistance is support throughout PAS 24 testing which gives accreditation for enhanced security performance of door and window sets. Carl F Groupco has supported many of its customers in achieving PAS 24 accreditation: this includes a number of the high security solution hardware brands supplied by the distributor such as Cotswold, FUHR, Hoppe, Kenrick, MACO, ROTO, Securistyle, Siegenia and Yale. One fabricator recently supported through the PAS 24 testing process is longstanding customer, Roundbrand. A new PVCu commercial door set has been fully tested which features Yale fittings supplied by Carl F Groupco, including the Lockmaster 21 multipoint door lock, Platinum 3* cylinder and Sparta door handle. The hardware provider worked closely with Roundbrand and Yale to facilitate PAS 24 testing for this project, ensuring relevant requirements were achieved for the fittings supplied. Assistance included advice regarding the most appropriate hardware solutions, an advisory presence during testing and technical support to Roundbrand throughout the process. Roundbrand has also worked with Carl F Groupco to adopt Roto’s NT tilt and turn system. As part of the support provided, Carl F Groupco and manufacturer partner Roto assisted Roundbrand in achieving PAS 24 accreditation: the two companies collaborated to ensure all hardware performed to meet the standard’s stringent criteria. Carl F Groupco supplies one of the largest selections of PAS 24 and Secured by Design approved window and door hardware ranges to the UK market. Twitter: @Carl_F_Groupco www.carlfgroupco.co.uk
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Designed from the ground up, Sheerline Classic is an ultra-secure, ultra slim, beadless aluminium system that offers exceptional performance combined with beautiful aesthetics. At the heart of the new system is Sheerline’s patented corner jointing method, making it easy and quick to fabricate beautiful, easily repeatable corners, time and time again. According to Listers, Sheerline is the ideal new system to help their customers sell more, with premium, installer-friendly features designed to appeal to homeowners. Roy Frost, Group Managing Director of GJB and Listers, explains: “It’s great to be at
the start of the Sheerline journey. Sheerline is aluminium delivered in a PVC-U system way: simple, clever design that’s easy to fabricate, with a host of product innovations. Aesthetically, the windows are exactly what today’s homeowners are looking for, with a choice of beautiful colours and the thermal performance to match. “Sheerline support has been first class, something that’s typically lacking in aluminium suppliers but is very important to fabricators and installers. The simplicity of the Sheerline system is great. Fewer components mean we have to carry less stock than other systems. Sheerline Classic comes in 12 colours from stock, which is unheard of in aluminium and a huge advantage, allowing us to pass on very short lead times to customers. “Our installers are very excited. Customers ‘get it’ and love how easy Sheerline is to install, and that it will be delivered in a sustainable way. Demand is growing for aluminium, and Sheerline will be a game changer in the market.”
Listers is one of the first Sheerline launch partners
Garnalex CEO, Roger Hartshorn, adds: “Having Listers on board is a great start to our mission of making life easier and better for fabricators and installers. As Roy implied, for years aluminium fabricators and installers have had to put up with limited product development and poor service. We launched Sheerline Classic and Prestige to fill this gap in the market, and we have further exciting developments in the pipeline.” To learn more call 01332 883960, email info@sheerline.com and visit www.sheerline.com. Follow @SheerlineSystem and @GarnalexSystems for the latest news and updates.
ANOTHER WINNING TRANSFORMATION WITH FREEFOAM CLADDING Freefoam Building Plastics are pleased to announce Penryn Plastics as the winner of it’s latest monthly transformation competition. Using Fortex Double Shiplap cladding in Colonial Blue, Penryn Plastics have transformed this three storey detached property in Falmouth, fitting cladding around the upper storey of the whole house. We caught up with Alex Ottaway from Penryn Plastics to tell us about the transformation.
WHAT WAS THE HOUSE LIKE ORIGINALLY? Originally the house was covered with a grey pebble dash that over the years has become stained and dated. There are a lot of properties in the Cornwall area that have a pebble dash exterior, and we find that many start to discolour changing from grey to a red tone.
WHAT WERE THE OPTIONS AVAILABLE TO THE HOMEOWNER? The homeowner had looked in to repainting the pebble dash but because the property is on a sloping site the back of the house is very high. The cost of scaffolding and repainting was expensive and the homeowners didn’t want an option that they had to spend time maintaining.
WHY DID THE HOMEOWNERS CHOOSE CLADDING? We explained how we could install cladding to the top storey and showed the homeowners the colour range and choice of styles. They really liked the idea, and looked at a few colour
options including Misty Grey and Sage Green, but chose the Colonial Blue as it fitted in with the coastal location. They had originally planned to visit their daughter in Australia but the Covid 19 restrictions came in and they were unable to travel – so decided to spend the money on a home transformation!
HOW LONG DID THE WORK TAKE? The homeowners had already painted the lower half of the property with a cream colour before we started. Cladding the property took approximately two weeks to complete.
WAS IT EASY TO FIT OVER PEBBLE DASH RENDER?
We’ve worked with the Fortex range on lot of properties. We find it easy to fit on most properties, but pebble dash can be trickier than smooth render as it is more uneven. We had to spend extra time adjusting the battens to make sure they ran flush with each other over the uneven surface. Once complete we simply fitted the cladding to the battens. It’s important to create an air gap behind the cladding to stop it over heating, especially here in Cornwall where we get more sun, but the Freefoam range comes with a starter trim with built-in ventilation which makes it very straightforward.
IS THE HOMEOWNER PLEASED WITH THE RESULT? Yes, they are delighted. They like the fact that it looks so much lighter, brighter and more modern. They will only have to wash down the cladding occasionally with soap and water to keep it looking good. But the best part is they can now spend more time travelling and visiting family and won’t have to spend time painting their house! www.freefoam.com
May 2021 | www.glassnews.co.uk
How hard is your
FABRICATOR WORKING FOR YOU?
Behind every great installer is a fabricator relationship built on a comprehensive and specialist product range, combined with exceptional customer service. The fundamentals such as service, customer care, and quality should be a given, but choosing wisely means you can get a lot more from your fabricator. Breadth of product range: You should never lose out on a job through lack of specification, so having access to a range of profile systems, products, colours and finishes is a necessity. Marketing support: Marketing costs and resources are often prohibitive to carry out effectively for many businesses. The right fabricator can add value with marketing support that will promote your business and save you time money and effort.
Enhanced benefits: Sometimes it can take an enhanced technical product or extended warranty to seal the deal and win the business, so ensure your fabricator can offer you something that makes you stand out from the crowd. Flexible service: From business support packages to tailored deliveries, the right partner will help you achieve your business goals by recognising and meeting your individual needs. A good fabricator really makes the difference. Make sure you are working with a partner that is the right fit for your business! Call us to find out how we can work together on 01933 443222 or email sales@glazerite.net.
UK Group Limited
Tel: 01933 443222 Email: sales@glazerite.net
www.glazerite.co.uk
TRADE NEWS
The UK’s Leading Glass & Glazing Newspaper
DECEUNINCK AND FASTFRAME DELIVER MULTIPLE SOLUTIONS FOR SPRINGFIELD PARK DEVELOPMENT A combination of three, high performance window and door systems from Deceuninck have been used in the landmark Springfield Park development, located in Kent’s historic county town of Maidstone. Springfield Park, which features 502, one, two and three bed apartments, was completed over several phases and consists of a tower block and three low-rise blocks on a brownfield site overlooking the River Midway. The project was completed using Deceuninck’s Fully Reversible Window, 2500 casement and Linktrusion 5000 Series doors. These were by manufactured by Deceuninck fabricator, Fastframe, in a combination of Quartz grey foil and the system company’s patented colour coating system, Decoroc. Offering a highly durable, micro-sprayed matt finish that matches aluminium powder coating for aesthetics and performance, Decoroc is available in a wide choice of RAL colours and comes with a 10-year guarantee. “Due to the contemporary design of the Springfield Park project, and the requirement for full height 2,400mm doors, it had originally been specified for aluminium,” said Fastframe’s Commercial Director, Paul Moody. “We were able to offer a range of higher performance solutions that could accurately replicate the required aesthetics, but which were also more cost effective. That proved to be fundamental in securing the contract from the client, Western Homes.” Designed specifically for commercial applications, and for modern buildings with large window apertures, Deceuninck’s Fully Reversible Window was included in the tower block phase of Springfield Park. It features a contemporary flush finish and can be manufactured to a maximum size of 1,400mm x 1,400mm with a weight limit of 80kg. It also offers class 4 air permeability, class 8A water tightness and class A5 2000Pa exposure along with exceptional energy efficiency, thanks to a U-value of just 1.3. The Fully Reversible Windows were then suited with Deceuninck’s class leading 2500 casements and Linktrusion 5000 Series doors, which were completed in matching Quartz grey foil, for the low-rise blocks. Combining pultruded glass-fibre with PVC-U in Deceuninck’s 5000 composite system, Linktrusion combines the strength and looks typically associated with aluminium with the superior energy efficiency performance of PVC-U.
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INDEPENDENT NETWORK UNVEILS WEBSITE SOLUTION FOR ITS MEMBERS Independent Network powered by VEKA, has unveiled an online tool that allows members to create their own websites free of charge. The new websites are set to make an impact in the industry and the company has already seen a fantastic take up from many members. This is only the start for Independent Network’s online service to members. With the change in behaviours required to survive in 2020, the company has adapted its offering to meet those needs and will continue to do so, innovating to ensure that their customers get the best offering.
Particularly well suited for commercial projects, it allows developers to specify outsized windows and doors with slim-sightlines, without the need for traditional steel reinforcement. Offering up 30% improvement in thermal efficiency, 40% savings on materials and weight, it delivers U-values as low as 0.76W/m2k with argon filled triple glazing. In order to minimise the ambient noise from nearby transport links, all the windows and doors were manufactured to comply to required acoustic protection, phased at different elevations, with the products installed at the lower floors having the highest acoustic rating. For Fastframe, the ability to source a combination of systems from one supplier proved to be invaluable over the course of the Springfield Park development. The fabricator’s significant investment on an in-house Decoroc paint line also proved key in its capacity to deliver a number of different products, in a matching finish, using a combination of Deceuninck foil and Decoroc paint. “Our Decoroc paint line, which represents an investment of £150,000 is the first of its kind in the UK. It has taken a significant amount of training, auditing and quality checks to get it commissioned, but it has allowed us to take control of our lead times and offer more flexibility to our customers as a result,” continued Paul. “For Springfield Park this helped us to respond to a requirement from site to reduce the overall supply schedule and deliver in front of the original plan. Working with Deceuninck, we were able to do this, shaving eight weeks from the original schedule.” John Duckworth, Head of Commercial Sales, Deceuninck, said: “Springfield Park is a standout project that involved manufacturing and delivering multiple systems, and it was made even more challenging due to the fact that two different finishes had to be seamlessly matched to present an authentic alternative to the original specification for aluminium.
Understanding the need and importance – now more than ever - of businesses having a digital shop window for customers to browse, Independent Network has developed templated website options allowing the installer to create a website easily, with minimal technical knowledge that suits business needs. Goliath Homeworld – a founding member of Independent Network, powered by VEKA - is the first member to go live with a new Independent Network website. Working with VEKA’s digital marketing team and the Independent Network team, the company has created a website that will allow their customers to view their range of products, book appointments, offer online finance options and use Independent Network’s online visualiser. With 81% of people performing online research before making a large purchase such as new windows and 61% of mobile searchers more likely to contact a local business if their site is mobile friendly, Independent Network identified an area where member businesses were struggling to effectively develop their online opportunities.
The average website can cost from £15,000 - £20,000, a cost prohibitive to many regional businesses trying to perform during a challenging year. Through consultation and collaboration with the Independent Network members, digital marketing was identified as a hurdle many members were struggling to jump. Karen Lund – Head of Partner Programmes at Independent Network; said: “The new system, has three template options to choose from – and through our consultation process with members we have been able to produce a back-end system that easily integrates with our members’ needs and crucially all the websites are fully responsive. The new system also means existing website content can be transferred across and they have been designed with the purpose to turn each visitor into a lead.” Georgina Hancox, internal sales manager at Goliath Homeworld said: “Last year showed us how important it is to have the right website, a website that is easy to navigate and meets the needs of our customers. Working with Independent Network and VEKA has enabled us to easily deliver an online offering that reflects our brand that has been built over the last 30 years on trust, efficiency and commitment. Our new website now represents our brand and values perfectly.” Joining Goliath with new websites powered by the Independent Network platform include Eddisbury Construction, Cambs Windows & Home Improvements, Qualplas Ltd and Waterside Windows Ltd. The websites are built on the industry leading WordPress platform and come with a ‘User Guide’ providing hints and tips on how the Independent Network member can get the most out of their new website.
“Fastframe did an outstanding job of rising to that challenge. The fact they managed to do so two months ahead of schedule, is even more impressive.” Call 01249 816 969 or visit www.deceuninck.co.uk for more about Deceuninck’s commercial range and commercial work. You can also download Deceuninck’s full product portfolio from the NBS National BIM Library at www.nationalbimlibrary.com/deceuninck-ltd.
May 2021 | www.glassnews.co.uk
TRADE NEWS
The UK’s Leading Glass & Glazing Newspaper
LINIAR LEADS THE WAY WITH INVESTORS IN COMMUNITY PARTNERSHIP Industry-leading PVCu systems company Liniar has strengthened its community focus and commitment to ‘doing the right thing’ by joining the Investors in Community platform. Designed to connect businesses with charities and good causes in their local areas, Investors in Community has helped facilitate hundreds of measurable volunteering hours, donations, and fundraising projects by firms across the country. The platform already supports the likes of Specsavers, Balfour Beatty and the East Midlands Chamber of Commerce with their CSR activity. Liniar is part of the global Quanex group of companies, and ‘Communities’ is one of the four key pillars of its business, alongside Employees, Customers and Shareholders. With
500+ local employees and a strong presence within the Amber Valley District, Liniar has always been committed to supporting local causes. During the pandemic, it began the mass production of protective visors, and has so far donated more than 35,000 to key workers across the UK. The team at Liniar will be using the Investors in Community platform to find charities and organisations to jointly support while also offering volunteering help to good causes. Group Managing Director Martin Thurley explains why Investors in Community appealed to the management team: “During the last 12 months, Liniar has made a positive difference to many lives – you could say it’s in our DNA to do the right thing, and COVID-19 really highlighted this to us all. “We see the Investors in Community platform as a streamlined way to expand the support we can offer as a business – we were particularly drawn to the way the charities receive 100% of any fundraising money. Our team
will be able to find volunteering opportunities and other ways to ‘give back’ and the platform also offers the means for us all to measure and track the impact of our CSR activity.” Group Marketing Director Sue Davenport continues: “Investors in Community has been straightforward to implement and the team there have been very supportive in helping us to roll it out. We’ve already provided financial donations and support to two smaller charities who have seen a reduction in fundraising activities, as well as collecting items for food banks – our latest initiative is collecting Easter eggs for children who may not otherwise receive one – and it’s great to see the results of our efforts going straight to those who need our support.” Philip Webb, managing director of Investors in Community, is thrilled to welcome Liniar to the platform: “We love the ethos and values of Liniar and Quanex and their focus on local community connections. “The reality is that there are thousands of charities and community groups across the country doing amazing work in places like Derbyshire. However, there’s still the tendency for corporate giving to be focused on the bigger charities that get a lot of media attention. “It is great to be working with Martin, Sue and the team, and to hear that they want to extend the work they have done in the past to make a real difference in their local community and to make connections that have a lasting impact. “For us, Liniar is leading the way with a focus on purpose being at the forefront of their business. We look forward to all of the staff engaging with local causes in a variety of ways.” For more information about Investors in Community, visit www.investorsincommunity.org. For more information about Liniar, visit www.liniar.co.uk.
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May 2021 | www.glassnews.co.uk
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TRADE NEWS
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FROM INFINITY TO BEYOND
VEKA IS LEADING THE WAY IN THE FUTURE OF RECYCLED PVCu This month, VEKA plc has unveiled plans to grow usage of recycled material beyond its existing Infinity system. VEKA has been the industry leader in recycling and sustainability throughout its history with the first VEKA recycling plant opening in Germany in 1993. In 2007, VEKA Recycling opened its doors, the UK’s first windows recycling plant. Last year, the company’s ongoing commitment to sustainability has seen VEKA Recycling invest £150k in six new silos to increase the storage capacity at its state-of-the-art Wellingborough recycling plant, the most advanced of its kind in Europe. VEKA plc led the way in recycling PVCu launching its Infinity profile in 2010 - a dedicated system with an environmental conscience that contains up to 80% recycled material.
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The coming months will see VEKA start to roll out recycled material across a number of its mainline profiles starting with cills and following with frame extensions with potential to expand further throughout the course of the year. VEKA has committed to a strong focus in driving further usage of recycled PVCu in the coming years. Recycling has become a crucial part of VEKA’s strategy and over the last five years more than 24,000 tonnes of PVCu has been diverted from landfill. Dawn Stockell, Marketing Director of VEKA plc commented: “Recycling and
sustainability are a core focus as part of our overall CSR commitment and a key objective for both VEKA plc and the broader group. Our investment into future proofing our products has seen us increase our co-extrusion capability, replacing aging tools with co-extrusion tools allowing for greater use of recycled PVCu . Committed to driving increased usage of recycled compound, our partnership with growing sister company, VEKA Recycling, will ensure that together we continue to make best-in-class PVCu window systems that care about the environment and can continue to be recycled for years to come.”
“Committed to driving increased usage of recycled compound, our partnership with growing sister company, VEKA Recycling, will ensure that together we continue to make best-in-class PVCu window systems that care about the environment and can continue to be recycled for years to come.”
Simon Scholes, Managing Director of VEKA Recycling added: “We’ve invested £15 million into the plant at Wellingborough – ensuring we can continue to lead the way in recycled PVCu. Our products are as close to virgin polymer as is possible. To get recycled PVCu of this quality takes some work and ultimately does not result in a more cost-effective material – in fact using recycled PVCu is cost neutral but carries an important ethical message. In the past, recycled products have often been seen as second best, however with today’s PVCu, along with our technology and skills, we can ensure that the recycled product is a better product – one that is suited to being reused time and time again. We can now put in a frame that will last another 40 years with just one window or door frame offering up to 350 years of usage. In fact, the recycled products that are going in now will only need to be recycled by my successor’s successor. Now that is a sustainable legacy to be proud of.”
May 2021 | www.glassnews.co.uk
TRADE NEWS
The UK’s Leading Glass & Glazing Newspaper
GRANADA’S SECONDARY GLAZING INCREASES THERMAL AND ACOUSTIC INSULATION IN GRADE II LISTED CONVERTED CHURCH A Grade II listed former Baptist Church in Cirencester has been converted into a contemporary home with a bespoke secondary glazing package manufactured by Granada Glazing to increase the building’s thermal and acoustic insulation. Dating back to 1856, Peltrace House is now a spacious four-bedroomed dwelling, retaining many of its original architectural features - notably the striking original stained-glass windows. One of the oldest Baptist Churches in England, Cirencester Baptist Church has origins back to the English Civil War. The historic building’s blue plaque states it was built ‘possibly on the site of the house of the widow Peltrace, where, from 1651, some 40 Baptists began to meet for worship.’ Needing more space, Cirencester’s Baptist community moved to new premises nearby.
preventing heat escaping and can drastically improve thermal insulation, thereby reducing energy consumption. Large, hinged casements for the mezzanine window were delivered in kit form and assembled on site before installation. “Every window was measured to exact tolerances to ensure a seamless airtight fit to meet the thermal and acoustic values,” explains Gary Wood, Granada’s Southern Area Sales Manager. Granada Glazing worked with local developer Mike Jeans of Jazzy Homes Ltd on the optimum secondary glazing solution. For heritage and listed buildings with single glazed primary windows, installing secondary glazing is often the preferred option for creating a warmer, quieter and more secure environment with the original windows intact.
what I needed, such as appearance and openings for access.”
Mike comments: “Although secondary glazing was already installed in parts of the church, it was poor quality. We decided to replace it with a system that fulfilled the thermal and acoustic requirements, was more in keeping and looked nicer. Granada Glazing designed the windows based on
On the large mezzanine floor bisecting the full-height window, a secondary glazing hinged casement unit also serves as a protective safety barrier. Single glazed steel windows offer minimal thermal insulation and usually have a U-value of 5.7 W/m2K. Secondary glazing acts as a second barrier
Ten windows were treated using Granada’s Heritage hinged casement and SS2 sliding sash units. Slim aluminium frames, finished in a black RAL 7006 powder coating, enhance the heritage interior, stonework and colour of the stained glass.
Secondary glazing units were fitted in each of the four double bedrooms, en-suites and a separate bathroom, as well as the openplan kitchen, where a horizontal sliding unit was installed to the lower part of the ‘bisected’ mezzanine window. Mike adds: “Granada’s secondary glazing benefits the building in terms of stopping heat loss, reducing external noise and it doesn’t impact on the original windows - everything it’s supposed to do. I’m incredibly pleased with it, it all blends in really nicely.” For more information about the Granada Secondary Glazing range, please call on 01909 499 899, visit www.gsecg.com or email: info@granadaglazing.com.
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www.glassnews.co.uk | May 2021
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TRADE NEWS
The UK’s Leading Glass & Glazing Newspaper
METAL TECHNOLOGY Since 1985, Metal Technology has been defining spaces through its architectural glazing solutions and has grown to become one of the UK and Ireland’s leading designers and suppliers of bespoke aluminium window, door, curtain wall and solar shading systems for commercial and residential applications. Committed to excellence in all aspects of sustainable product design, customer service and technical support, the company has become a trusted partner of fabricators, developers, contractors and architects.
Marriott, Hilton and Jurys across the UK and Ireland. Recent developments include Hastings Grand Central Hotel in Belfast and Dublin’s new state-of-the-art Marlin Hotel. A vast range of Metal Technology’s systems were utilised for South Lake Leisure Centre, a significant new multi-use sports and leisure facility in N.Ireland.
HEALTHCARE From Glasgow’s Victoria and Southern General Hospitals to its Maryhill Health Centre, Metal Technology has applied its expertise in close collaboration with designers to deliver financially economic yet technically robust solutions.
PRODUCT RANGE Metal Technology’s product portfolio encompasses over 30 window, door, curtain walling, brise soleil and louvre systems. Its Thermally Enhanced (Hi+) portfolio offers the designer a wide and diverse choice of profiles that provide structural integrity, weather performance, thermal enhancement and security. The company has recently launched a new 65mm capped curtain walling product, System 17-65, which has been designed specifically to accommodate greater floor slab deflection and glass movement in high-rise or multistorey applications.
COMMERCIAL
SECTORS EDUCATION Metal Technology has vast experience of providing fenestration solutions for over a 1,000 universities, colleges, schools and
student accommodation throughout the UK. The company was a key supplier in a number of recently completed projects: the award-winning Horizon Heights student accommodation development in Liverpool, City Campus at Canterbury Christ Church University, the environmentally sustainable Queensferry High School and the £29m South West College in Enniskillen Northern Ireland’s first Passivhaus Premium Plus education facility.
RETAIL From leading supermarkets and shopping centres to high-spec showrooms, Metal Technology’s products have provided designers with the flexibility to combine aesthetic architectural statements with value engineered practicality, performance and durability.
LEISURE Metal Technology has supplied its design solutions and high-performance systems for major hotel groups such as Maldron,
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Contracted for many commercial schemes throughout the UK, Metal Technology supplied their architectural glazing systems for a number of recently completed developments: CABI’s stunning new low energy headquarters in Wallingford, Earl Grey - the signature Grade A office space in Dundee, and the award-winning CDE Global headquarters in Cookstown.
RESIDENTIAL Signature apartment blocks in London, Belfast and Manchester are excellent examples of how Metal Technology’s windows, curtain walling, sliding and bifold doors meet the aesthetic, security and thermal performance requirements of any building. Finishes can vary internally and externally, adding to the design possibilities, while the intrinsic qualities of aluminium – infinite recyclability, durability, strength and lightness mean it is one of the most sustainable building materials in use today. For more information on Metal Technology’s range of high-performance, architectural glazing systems, visit: metaltechnology.com.
May 2021 | www.glassnews.co.uk
TRADE NEWS
The UK’s Leading Glass & Glazing Newspaper
BLAZING A TRAIL IN
ALUMINIUM SYSTEMS Triple award-winning Stellar Aluminium systems have been designed to be quicker to fabricate and install, with ultra-slim sightlines, fully-flush design and A+ rated performance as standard. Its innovative design makes internal glazing simple and its flawless finish gives you the edge to stand out from the crowd.
Stellar captures the view. You’ll capture the market. 1 COMPLETELY FLUSH ALUMINIUM SYSTEM
www.glassnews.co.uk | May 2021
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TRADE NEWS
The UK’s Leading Glass & Glazing Newspaper
FURTHER EXPANSION AT HAFFNER MURAT
Award-winning machinery experts Haffner Murat Ltd have just commissioned a further expansion at their impressive Staffordshire headquarters. The new 1,990 sqm extension will house a new striking showroom to showcase its expanding machinery offer.
As you would expect from Haffner Murat, the quality and attention to detail of the new showroom will be exceptional. The new extension has been commissioned with an imposing glass curtain-wall front elevation to maximise the light coming into the building. Dave said: “Having already doubled the size of our Staffordshire headquarters in 2019, the
new showroom needed to complement our high-end facilities at every level. The design, layout and choice of materials will deliver an impressive machine showroom for our customers.” The latest showroom extension comes hot on the heels of the opening of Haffner Murat’s new 37,000 sqm purpose-built
factory in Istanbul, Turkey to support the company’s continued growth. Dave said: “The need to further expand our Staffordshire headquarters and our Istanbul manufacturing plant is a clear indication of the continued success of Haffner Murat.” Continued expansion on this scale is significant, but Haffner Murat’s success in offering a range of machines that make a tangible difference to fabricators is something that is reflected in their rapidlygrowing business. And as the industry’s goto machine provider, the company recently announced its presence at FIT 2021 with the largest ever stand in the FIT Show’s history, an eyewatering 405 sqm of exhibiting space. Dave concludes: “We’ve seen our business increasing for some time as more fabricators turn to us for their new and reconditioned machinery requirements. It is very important to us that our customers’ experience with Haffner Murat is excellent and our new showroom will allow us to demonstrate exactly why our machines offer the best in automation technology.”
Dave Thomas, Managing Director of Haffner Murat said: “The new purposebuilt showroom will offer an ideal platform to present a large range of our highquality machines to potential customers. Fabricators visiting our headquarters already benefit from our state-of-the-art conference centre with digital machine presentations along with access to our various on-site machine workshops. Seeing the machines in action is vital for potential customers and our new showroom will deliver a complete end-to-end customer experience.”
The new showroom will be completed and open later this year. Tel: 01785 222421 www.haffnermurat.com
GUARANTEED SAVINGS WITH ONSITE 7 MANAGEMENT SOFTWARE Onsite 7, the new cloud-based job management software designed for the trade by the trade can deliver considerable savings for installers. In fact, the company is so confident in the software’s ability to save installation businesses money, it is now offering six months free of charge, if savings haven’t been made in the first year of use. Rhys Hoddinott, CEO at Onsite 7, explains: “An installation company with 10-15 employees could make potential savings of approximately £45,000 per annum by investing in Onsite 7. Similarly, installation
businesses with employees of 1-5 are likely to save approximately £15,000 per annum. With savings on this scale, there has never been a better time for installers to sign up to the software.” The savings are a result of eliminating multiple site visits to rectify complaints, double entry of data, payment refunds and non-payments, which all adds up to a reduction in overall job profit, not to mention a damaged reputation. It’s because by using the Onsite 7 app, installers are able to upload completion evidence at the end of each stage of a job, ensuring all matters between the business and the consumer are accurately recorded in a single place, thus eliminating any dispute about what was agreed. Rhys says: “Disputes with customers are something every installation business wants to avoid and with Onsite 7 you can. The software allows you to manage every stage of the job from sales, survey, installation and service with all details accurately recorded at a glance. Data is securely stored in the cloud so it can be
accessed anywhere, any time and eradicates customer dispute and objection saving both time and money.” Every element of Onsite 7 has been carefully considered to work with installers’ businesses. There’s a team calendar where installers can schedule their jobs to ensure a smooth-running schedule, including efficient team management, preventing clashes and gaps in workflows. Onsite 7 costs £20 + VAT per month per licence and as the savings show, it delivers
impressive return on investment. Rhys concludes: “There is no doubt that Onsite 7 will make a big difference to any installation company, regardless of business size. And with our commitment to saving them money, installers have nothing to lose but everything to gain.” For a free demonstration on how Onsite 7 can add value to your business visit and start saving you money visit www.onsite7.co.uk for details.
“An installation company with 10-15 employees could make potential savings of approximately £45,000 per annum by investing in Onsite 7. Similarly, installation businesses with employees of 1-5 are likely to save approximately £15,000 per annum." 38
May 2021 | www.glassnews.co.uk
Does your secondary glazing supplier leave you in the dark?
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phone: 01234 712657 | email: hello@roseview.co.uk | web: roseview.co.uk
TRADE NEWS
The UK’s Leading Glass & Glazing Newspaper
FRAMING THE FUTURE Attending a webinar organised by REHAU, Glass News’ Editor, Chris Champion, learned how REHAU is wholeheartedly committed to the circular economy and a ‘planet before profit’ mantra. Martin Hitchin, CEO
Millions of windows are replaced in the UK each year as frames become timeexpired or property owners look to upgrade. Unfortunately, this means that many tonnes are still going to landfill – this needs to change. The UK public is becoming more familiar with the benefits PVC windows bring to our buildings, but more work needs to be done to raise awareness of recyclability beyond single-use. As one of “50 Sustainability & Climate Leaders” worldwide – an initiative in association with TBD Media Group and in conjunction with the United Nations – REHAU is whole-heartedly committed to the circular economy and a ‘planet before profit’ mantra.
PVCR Runcorn’s General Manager Ceri Davies
As part of its efforts to close the material cycle, REHAU has invested some 65 million euros in in-house and external recycling facilities and technologies over the past few years. The two recycling companies DEKURA and PVCR , for example, which belong to the REHAU Group, together with the Polish plant in Srem, are responsible for closing the cycle and processing the recyclable PVC for the production of new window profiles. The new profiles are then co-extruded from a mix of this recyclate and new material in Wittmund, Srem, Blaenau and Morhange, with the recyclate content on the inside paired with the REHAU HDF surface. From the UK point of view, its state-ofthe-art window recycling facility in the North of England at Runcorn is a shining example of this commitment in action, and key to the organisation’s highly ambitious sustainability targets.
Sorting shredded material
Martin Hitchin, REHAU’s Chief Executive Officer has a solid engineering background and is a true advocate of sustainability. He has spearheaded the company’s initial investment in PVCR, the company’s recycling division, back in 2014. Martin knew that the circular economy was critical in tackling the complex nature of the built
Rubber recovered from the recycling process
Material being shredded
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environment and is today a passionate business leader who sits on the boards of six European forums in order to exchange best practice and enhance the buildings of tomorrow. He explained to the Webinar REHAU’s commitment to the whole gamut of sustainability. He told the webinar how REHAU, in order to ensure the effective recovery of used materials, has taken the whole process in-house and the entire recycling process within the 27 member states of the EU (EU 27) has been in the hands of the company itself since 2015. To this end, a large, Europe-wide network has been set up to collect used material. From there, it is funnelled into production via internal and external processing plants. Since the profiles are extruded from recyclable PVC material, a profile can pass through this cycle seven times. In total, 70,000 tons of PVC are recycled each year, approximately the same weight as the 345 metre-long cruise ship Queen Mary II, and is sufficient to cover REHAU's entire need for recycled material. Ceri Davies, General Manager of PVCR at Runcorn took up the story and described the methodology of PVCu recycling. He is a committed sustainability expert having managed operations within various
prestigious companies. This includes 15 years at the Duracell Group, two-anda-half years as a Production Manager at Procter & Gamble, and almost a decade as Operations Manufacturer at Widex, the hearing aid solution manufacturer. Before joining PVCR Ltd., he had been providing operations consultancy in various industrial sectors. The 67,000 sq ft facility at Runcorn processes 1,000 metric tonnes of PVCu per month, the equivalent of 80 double decker buses. He emphasised the importance of recycling particularly at a time of resin shortages and, apart from supplying REHAU with recycled product, they also supply competitors too. Asked about whether there was competition between system houses over recycling, his response was that although that spirit of competitiveness was always there, systems houses were all working towards sustainability within the fenestration industry. While the main focus must be on bringing recycled PVCu back into new windows there are also a wide range of products that benefit form the by-products of recycling such as children’s playground floor coverings to save the inevitable grazed knees! The aim is to re-use as much of an old window as possible, and as many times as you can, preventing sending material to landfill. REHAU’s commitment is clear both in effort and monetary investment and they are justifiably proud of how they are helping sustainability within the UK as well as across Europe. www.pvcr.co.uk
The finished product being loaded
May 2021 | www.glassnews.co.uk
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TRADE NEWS
The UK’s Leading Glass & Glazing Newspaper
TUFFX EXPANDS EXPANSION FACTORY TO KEEP UP WITH DEMAND PLANS
FENTRADE ANNOUNCES
Specialist safety glass manufacturer, TuffX, has expanded its Knowsley-based factory by 10,000ft2, bringing the total factory footprint up to 80,000ft2, in order to ramp-up production of its increasingly popular Infinity range of rooflights and walk-on glass units.
Award-winning aluminium trade fabricator Fentrade has announced significant investment in its operations to meet growing demand. Chris Reeks, Director of Fentrade, said: “We’re a young business but we’re built on tried and tested foundations – offering the highest standards in every area of our business. I’m delighted to say it’s an approach that’s seeing us win more and more customers, which is why we’re announcing expansion plans. The first part of the expansion plan is investment in a new manufacturing unit that will double Fentrade’s output capacity. Chris commented: “We’re seeing strong sales growth across all areas of our business. Expanding our manufacturing capability will allow us to maintain our lead times going forward.” Fentrade is also investing in Window Designer Cloud Pro from First Degree Systems. The software, which is widely recognised as the leading fenestration software solution, will give Fentrade cutting-edge manufacturing and sales functionality. Chris said: “Window Designer Cloud Pro will make life easier for our customers because they can input their order straight into our systems. Once we’ve reviewed it, we can integrate it straight into our production schedule with no need to rekey information. It will streamline operations for everyone.” Fentrade Ltd is based in Newport, Wales, and works with trade and retail customers throughout Wales and the West and along the M4, M5 and M6 corridors. It partners with renowned industry brands such as AluK and VBH Greenteq and manufactures a full range of aluminium windows, doors, bifolds, inline sliders, GFT commercial screens, shopfronts and curtain walling products from its modern manufacturing facilities. The company is a member of the Council for Aluminium in Building and, as Chris says, prides itself on maintaining the highest standards in every area of its business. Chris concluded: “This is just the start of a period of expansion for us – watch this space for further updates soon.” The Fentrade success story is evidence that no matter what the business climate, old fashioned quality and service always win the day. Tel: 01633 547787 - fentradealuminium.co.uk
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The move, which has seen TuffX take possession of an adjoining unit to its existing Merseyside premises and recruit additional staff, comes hot on the heels of last year’s factory expansion to accommodate its third, state-of-the-art Glaston glass tempering furnace. Commenting on this latest expansion, Graham Price, Managing Director at TuffX, said: “Our Infinity range of walk-on glass units are thermally insulated to meet the required standards and tested to withstand forces up to 4kn/m2. We believe they are the only structurally-sound walk-on units on the market to currently meet these standards, and as a result, demand has been steadily increasing. Our latest factory expansion was necessary to accommodate this, along with the growing popularity of our Infinity All Glass rooflight, which was launched in December last year.” The factory expansion will allow extra space for the in-house manufacture of Infinity range components, as well as assembly of the complete units to ensure smooth and swift installation ‘out of the box’. Graham added: “This extra space to manufacture our components in-house will also mean that some of the component supply issues currently affecting the industry will not impact on our orders, which is another win for TuffX customers. “It will also enable us to maintain the efficiency and focus on quality that we strive to deliver. As the market demand for safe and high-performing glass products increases, we are making every effort to sustain the tight lead times and high standards of service our customers have come to expect. Our latest expansion is further demonstration of our ongoing commitment to this.” https://www.tuffxglass.co.uk/
ISO-Chemie has opened a new webshop to improve customer service
ISO CHEMIE’S NEW WEBSHOP OPENS Window and door foam tape sealants specialist ISO-Chemie has opened its new online store to enable UK customers to order products 24/7. Accessible via an office PC, laptop, tablet or mobile device, the easy-to-use and versatile webshop - available at ISO-Chemie’s web portal - provides comprehensive application information and specification detail on the company’s extensive range of foam tape sealants and associated products such as BIM services. Products can be viewed and ordered at the touch of a button via an interactive display to save time and ensure accuracy. Associated documents are also available for downloading and viewing while orders can be tracked.
In addition, ISO-Chemie offers planning, calculation and installation tools via its ISO-PORTAL. Specification documents, training videos and BIM-ready object data for products are also available to support designers and architects. The ISO-Chemie webshop is part of ISOChemie’s BAUFAGE 4.0 concept, making the company’s 40th anniversary year. Marketing manager, Inge Knorn, said: “With our digital service we offer our customers the best possible support in planning and implementing their construction Projects. For us, this requires an efficient customerfocused ordering process.” More at www.shop.iso-chemie.eu
THE SHOE FITS FOR A FLUSH FINISH WITH CRL TAPER-LOC Achieving a flush fit when working with glass, often from height, can be timeconsuming and challenging in terms of safety, but not with TaperLoc® from CRL. Complete with a base shoe for that all-important perfect fit no matter what the situation a flush fit is entirely possible with no risk of damage or crumbling. And with the whole installation process taking place from the safe side of the balcony or balustrade, installers are safe with TaperLoc®, with no need for costly scaffolding or messy cement. This all means that installation times are minimised too, while precision and security are never compromised. CRL’s exclusive TLK12 installation and removal tool is used to slide the Tapers horizontally into the base shoe, before compression, expansion and finally locking into place. It really is as simple as that. TaperLoc® meets all the relevant building regulations and can be easily adjusted, re-set or even dismantled
completely in a matter of minutes, for a highly flexible and versatile approach to glass balustrade design, installation and maintenance. The finished work will look the part too, with a Brushed Nickel anodised finish that won’t weather. For more information call CRL on 01706 863600, or visit www.taperloc.co.uk.
May 2021 | www.glassnews.co.uk
TRADE NEWS
The UK’s Leading Glass & Glazing Newspaper
WHY WAIT
WHEN YOU CAN FABRICATE? The number of PVCu window and door fabricators operating within the UK has seen a steady decline over the last few years and with it the emergence of the ‘super’ fabricator. Nevertheless, the number of window and door installation businesses has increased, with a surge in small installation businesses. However, Selecta Systems Sales Director, Andy Green, has seen a change in this pattern emerge over the last couple of years or so, as he explains. We’ve all had to adapt in some way within our personal and business lives over the last 12 months, as we were all confronted with the damaging and heart-breaking effects of a global pandemic. From our industry point of view, we have prospered heavily with a newfound boom in the home improvement market. This in turn has generated its own issues, with our industries supply chain coming under severe pressure, owing to the increase in demand and the knock-on effects of the pandemic and Brexit. Although recent times have been good, from a business perspective, there have been some high-profile casualties within our industry over the course of the last 12 months. There have been large trade fabricators and profile systems suppliers whose business models were insufficient to see them through these times. Casualties like these have increased the pressure on the supply chain as the home improvement boom continues. What is interesting is that Selecta have seen an increase in both installers and new businesses moving into fabrication, with the clear reasoning from installers being,
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to ‘take back control’ of their business, whilst others have seen it as an opportunity to benefit from the increased interest in consumer demand. The rationale behind this ‘taking back control’ spate has been clear and concise. Installers have recognised that ‘buying in’ manufactured products removes control over the fabrication, quality and service provided by the trade supplier and any vendor failings can significantly affect their installation businesses reputation. Being almost at the end of the supply chain has had its issues and so taking out the ‘middleman’ has been seen as a positive step forward for some. We appreciate that in these times there has been increased pressures on delivery timescales, but these time and resource pressures can also extend to poorly and incorrectly fabricated products causing installation headaches of which they have no control over. These have damaging knock on effects to their installation business, not only their reputation, but also on the efficiency and effectiveness of their operations. There’s nothing worse for installers than booking in a job, their customer having time off work and then having issues where the product hasn’t arrived or damaged during transit or when there are mechanical and fabrication problems, when fitting on site. There are certainly issues that may not be able to be resolved by the installation company, whereas it is seen that if they were fabricating, they have the opportunity to apply their own corrective actions. More importantly they see having greater control over what goes out the door and when as a key factor in moving in to fabrication. As for manufacturing and delivery timescales, the philosophy seems to be why wait when you can fabricate? I’m not saying this is the case everywhere for trade fabrication companies, as there are a lot of quality fabricators businesses providing a first-class service, but we have certainly seen an increase in installers wanting to be in control of their own destiny. We have also seen an increase in other construction-based businesses looking at diversifying their businesses and start fabricating. Selecta have a strong and
“More importantly they see having greater control over what goes out the door and when as a key factor in moving in to fabrication. As for manufacturing and delivery timescales, the philosophy seems to be why wait when you can fabricate?” successful history of setting up fabricators and fabrication facilities from scratch and assisting in all aspects of the process from layout and floor plan design to full blown training, with your own personal technician making the transition as smooth as possible. Whether you’re a fabricator or installer, our aim at Selecta is always to provide a service and support package that suits everyone, from sales to delivery, technical to marketing. We have an extensive range of retail and trade-based marketing brochures, literature and sales videos, whilst providing
a free to use graphic design service for all your branding and marketing material requirements. There is further back up from our four strong team of technical engineers, whom have a wealth of industry fabrication and installation experience and provide a personal and first-rate technical support service for you and your business. With the Advance 70 System now firmly recognised as one of the leading and most versatile window and door profile systems, whether you are fabricating, installing or both, you can be sure of a quality and comprehensive range of window and door solutions at your disposal. It is vitally important whether you’re a fabricator, installer or both that you have, not only the right window and door profile system, but also the right supplier that can service and support you and your business during the good and bad times. This I believe is essential in building a successful business partnership. That’s why fabricators are choosing our Advance 70 System and Selecta, as they become #partofthefamily
May 2021 | www.glassnews.co.uk
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WE CARE | WE ACT VEKA plc’s Marketing Director, Dawn Stockell explains how the company is repositioning the business and helping to create a new global message bringing together the whole VEKA Group family.
‘We Care | We Act’ is unveiled as the new company ethos for VEKA and as Dawn explains is a much stronger statement communicating the caring nature of the family-owned business as it takes action to build a stable, sustainable future.
How did the new positioning come about? No one could have planned for last year and Covid-19 has had a big part in the changes we’re making. What the pandemic taught us was how important our people are and how we would have struggled to get through the last 12 turbulent months without them. It also reminded us of the importance of being part of a much larger family business. Our parent company, the VEKA Group is the largest manufacturer of extruded PVCu for window systems in the world, with subsidiaries in 40 different locations. The Group supported us during the darker days of 2020, when we were dealing with the initial lockdown that resulted in a temporary shut-down and we had to make incredibly hard decisions to re-scale our business after two of our biggest customers went into administration. On the back of this, our MD, Dave Jones had already announced his intention to step down at the end of 2020, which led to a change in leadership with Sales Director,
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Neil Evans taking over in 2021. It seemed the right time to take stock, review what we stand for and, more importantly, where we want to be.
geography. The last 12 months have really demonstrated that we are stronger together, so it makes sense that we share a set of values that everyone believes in.
So what was the thinking behind We Care |We Act?
That said, ‘We Care | We Act’ was developed here in the UK and will be used to shape the positioning statements of VEKA all over the world.
The world has changed post pandemic, we value the things we perhaps once took for granted and we’ve had to adopt new ways of working, thinking and indeed living. Our We Care | We Act ethos embodies this.
So has it been a wholesale change?
We have always cared about our partners, people and environment and have always had strong family values, but as we look to recover from the effects of 2020 and grow as a business, our emphasis must be on action.
No, not all. Our Purpose remains broadly the same: ‘To shape environments one sustainable product / service at a time,’ but our Vision and our Mission have evolved to align with the broader VEKA Group and our new ACT values. Our Vision better outlines where we want to be, ‘Strengthening our leadership position by building long term partnerships, developing talent and securing a sustainable future,’ while our Mission, ‘We care about our partners, our people and our environment,’ better sums up how we will achieve this Vision.
So the group now has a new global message?
So what was wrong with the old company values?
It's important to have a consistent message in a global company, even more so in a digital world where companies have a global reach regardless of their local
Nothing at all. We see the changes as a natural evolution; it’s about repositioning ourselves according to the needs of the world right now.
We are transitioning from our former SPIRIT values, with their focus on Success, Pride, Improvement, Integrity and Team, to ACT, which has seen the emphasis shift to Appreciation, Commitment, Courage & Ambition and Trust & Responsibility.
Dawn Stockell
‘We Care | We Act’ is a much stronger statement because it communicates the caring nature of our family-owned business and shows that we have the courage to take action to build a stable future, one that is sustainable and doesn’t put our business or our people at risk. I think it better reflects our drive and resilience too and the fact that we’ve managed to come back so strongly after last year’s setbacks, in fact, in 2021 we recorded our strongest January sales ever.
What will the changes mean for your UK customers? We want to take service reliability and customer experience to a new level. We want to really explore what is of value to our customers; from innovations that add true value both now and in the future, to having a focus on CSR in everything we do. We want to ensure we are a sustainable business in the long term for our suppliers, our customers and indeed our own people, and that’s where we will apply our focus. We will continue to make VEKA a great place to work, because we know that happy, engaged and valued people with a variety of expertise and skills are crucial to our success.
May 2021 | www.glassnews.co.uk
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TRADE NEWS
The UK’s Leading Glass & Glazing Newspaper
RIGHT FIRST TIME Sternfenster’s Technical Sales Manager, Kev Wallis, reveals some common mistakes made by installers, and how they can be avoided altogether with the training material available on Sternfenster Plus. “The overwhelming majority of window and door fitters are men – and as a rule, most men don’t like reading instructions,” says Kev Wallis, Technical Sales Manager, Sternfenster. “That’s less of a problem for DIY around the house, because when your flatpack furniture collapses you’re the only one that’s really going to notice. But when a homeowner calls up to complain that they can’t open their expensive new bi-folds or they’ve had to leave their front door unlocked because the hardware doesn’t work, it’s a different matter entirely,” he continues. “If fitters have to return to a job to put something right that could have easily been done correctly the first time around, you don’t need me to point out that this is time – and therefore money – that should be better spent elsewhere. And that’s in addition to any reputational damage. If you respond quickly, a customer may be understanding enough but why run the risk of a complaint or a poor review in the first place?” Kev, who recently celebrated 40 years at Sternfenster, is an integral part of the Lincoln based fabricator’s team and works across all areas of operation, from customer
services to manufacturing. As a man who has built up a wealth of technical know-how in that time, Kev admits that working with customers to find solutions to technical issues is one of the most rewarding aspects of his role – but he is also keen to point out that many phone calls could be avoided in the first place if fitters were, on occasion, prepared to spend a little more time getting the basics right. “Most of the time, these days, it’s to do with an aluminium bi-fold,” he says. “With the demand we are seeing for bi-folds at the moment, that’s not surprising. Although I should point out that technical snags are very rarely anything to do with the quality of our doors! In fact, with the investment we have made in our aluminium factory, which includes six figures on a new Schirmer machining centre and FOM four-head crimper in the last 12 months alone, quality has never been higher. But aluminium is not the same as PVC, there is much less room for error and I’ve seen fitters who have been in the trade for 30 years still making mistakes. “It can be something as basic as not checking the levels on a bi-fold installation, which could mean a door not operating properly because of a sag in the head or a bump in the cill, or it might be a case of forgetting to make final adjustments to a door,” continues Kev. “That’s a five, or 10-minute job, but it could be the difference between a happy customer or an embarrassing call back to site! “At the other end of the scale, I was once called out to site by a customer who was complaining that our bi-folds were faulty. He swore blind that he’d installed them properly. When I arrived, I had to point out to him that the doors were actually upside down!
“That’s an extreme example, of course, but it just goes to show that mistakes can very easily happen, even for experienced fitters,” says Kev. “Ultimately, we are always ready to assist our customers, whatever the challenge is, we are here to help. But we’re also proactive. “It goes without saying that when product is dispatched, everything required for installation goes with it, including the instructions. But in addition to that, we’ve also worked hard to try and reduce the chances of mistakes happening in the first place, including creating training videos that can be downloaded via Sternfenster Plus.” Designed to further improve its customer service and business management support, Sternfenster Plus gives installers access to everything they need in order to run their businesses more efficiently. That includes a range of marketing material as well as downloadable accreditations, certifications and data sheets for the fabricator’s entire product portfolio. As well as a daily news feed, installers can also use Sternfenster Plus to check on the status of their quotes, contracts and deliveries. One of the stand-out features is a live production capacity feed, that provides real time data on production capacity in Sternfenster’s aluminium and PVC factories, broken down into individual products. It also provides comprehensive training, including guides on how to use Sternfenster’s online ordering systems, and video tutorials on how to correctly install its products. “We’ve tried to make it as hard as possible for fitters to make a mistake!” laughs Kev.
Kev Wallis
“Ultimately, even the most experienced make errors from time to time – but there are occasions when, for the sake of swallowing a little pride, they could be kept to the absolute minimum. After all, would you rather spend a few minutes on YouTube watching one of our training videos, or waste half a day correcting a silly error that could have easily been avoided in the first place…” For more information visit www.sternfenster.com email sales@sternfenster.co.uk or call 01522 512525.
“If fitters have to return to a job to put something right that could have easily been done correctly the first time around, you don’t need me to point out that this is time – and therefore money – that should be better spent elsewhere.”
Sternfester Plus includes a live feed of production capacity from the fabricator’s state of the art aluminium facility
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May 2021 | www.glassnews.co.uk
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TRADE NEWS
The UK’s Leading Glass & Glazing Newspaper
‘GMF 100’ CYCLING CHALLENGE
REFRAME – KÖMMERLING PILOT PROJECT WITH 100% RECYCLED PVCU profine Group’s KÖMMERLING brand, together with their partner company Rolladen Müllers GmbH & Co. KG, have just completed a commercial project with ReFrame windows made of 100 percent recycled PVCu, as part of a pilot project underpinned by sustainability, innovation and quality. ReFrame windows are made entirely of recycled PVCu and at the same time have a fine, luxurious, UV-resistant surface, as well as high-quality technical properties and a high thermal insulation value. They stand for a closed material cycle and thus for a complete conservation of natural resources, while they have the same functional properties as conventional PVC-U windows. The project was for a children’s day-care facility in the WohnBau Mönchengladbach area in Germany. For the premiere project, fifty seven ReFrame windows and doors in the KÖMMERLING 76 double seal system were installed in stone grey to the outside and white on the inside and were manufactured by partner company Müllers from Mönchengladbach, which is currently also installing them at the day-care centre. Managing Director Markus Müllers sees the project as ground-breaking for the German market: ‘We were immediately enthusiastic about the ReFrame technology and were very pleased to be able to convince the client and the planners of this solution. Because the future of building clearly lies in
Industry charity fundraiser GM Fundraising has just launched a new team cycling challenge, which will be held on Sunday 8th August 2021.
energy efficiency and the conservation of natural resources with high product quality at the same time. Here we pursue the same goals as our partner KOMMERLING, namely, to create a perfect cycle.’ ReFrame windows are also visually impressive because they are finished with KÖMMERLING’s surface technology proCoverTec, which gives them a luxurious and mat high-quality appearance. In addition, the proCoverTec technology improves the technical properties of the windows, such as UV resistance and IR reflection. Passive house compatible windows can also be made out of ReFrame profiles, which can further help reduce CO2 emissions. ReFrame windows also have a theoretical service life of around 50 years and can be recycled several times. Dr. Peter Mrosik, Owner and CEO of profine Group, sums up the strategic aspect of the profiles made of 100% recycled material: ‘Sustainability is a cornerstone of our corporate policy, from the use of leadfree stabilisers to comprehensive recycling solutions. That is why we see our ReFrame profiles as a logical component with regard to the goal of a complete circular economy and sustainable solutions for generations.’
The event, called the ‘GMF 100’ is a cycling challenge and is being sponsored by Epwin Window Systems. All funds raised will go directly to Hope House Children’s Hospices, which provides palliative care for children with life-limiting conditions and support for their families. Gary Morton, GM Fundraising’s founder, said: “With so many events being cancelled or postponed in the last 12 months due to the pandemic, the ‘GMF 100’ gives us an opportunity to help raise some muchneeded funds for Hope House Children’s Hospices in a safe and fun way.” Clare O’Hara, Managing Director of Epwin Window Systems, said: “We’re the headline sponsors of the Peak, Paddle, Pedal event but as this has been postponed to 2022, we wanted to find a way to support GM Fundraising and Hope House Children’s Hospices in 2021. We’re delighted to be supporting the ‘GMF 100’ Cycling Challenge, which will allow the industry to come together to help raise some funds at this time.”
sponsorship with a minimum contribution of £200 per rider or £1,200 per team of six. Gary said: “Every team member will receive a GMF 100 t-shirt and water bottle. We’re also on hand to help with route planning if we’re needed. Certificates for the company and each rider will be issued on completion of the challenge.” The mission of Hope House Children’s Hospices is to ensure that no one should face the death of a child alone. It costs £6.5 million every year to run its services and 86% of this is spent on care. Over 95% of Hope House’s annual costs are met through charitable donations and GM Fundraising is its largest single donor. Since it was established in 1995, GM Fundraising has raised over £2 million for Hope House Children’s Hospices. Tel: 0845 302 1966 - www.gmfundraising.co.uk
The ‘GMF 100’ is open to all companies in the industry, with twenty team places available. To take part, a company needs to submit a team of six people. Between them, the team members need to cycle 100 miles on Sunday 8th August from their factory or premises. Entries cost £1,000 per team and team members are encouraged to raise
SENIOR MARKS ITS 30TH ANNIVERSARY From the end of the Cold War to the introduction of the 'World Wide Web' internet browser, 1991 was a notable year for many reasons but for Senior Architectural Systems, it marked the beginning of a successful journey to become the UK's largest privately owned aluminium fenestration systems house. This year, the company is celebrating its 30th anniversary of successful trading and its growth from humble beginnings back in Bradford in the early 1990s, to today's strong standing at the forefront of the aluminium fenestration industry with three branches across the UK. As well as growing in size and turnover, Senior has also invested heavily in the research and development of its product range to offer some of the most advanced aluminium window, door and curtain wall systems available. A pinnacle moment for the company came with the launch of the market-leading PURe® system which has the potential to achieve exceptionally low U-values and was awarded a UK patent in 2016. Senior has also grown its range of inhouse services, including its own state of the art powder coating facility, and continues
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to embrace sustainable manufacturing techniques at its main manufacturing premises in Denaby, South Yorkshire. Senior's extensive product range, customerservice focus and the autonomous flexibility that has remained a key part of its identity as a UK-based and privately-owned systems house, have all helped the company stand out from its competitors over the last 30 years and remain key to its future growth. Commenting, Senior's managing director Mark Wadsworth said: "_Like other companies that have been around since the early nineties, we have seen it all recessions, booms, regulatory changes, our own MBO back in 2018, Brexit and even a global pandemic. We've been fortunate to have not only survived but to have thrived over the last 30 years, but we wouldn't have been able to achieve any of this without the support of both our customers and our colleagues. We have a number of exciting developments in the pipeline and we are excited to continue our journey alongside our great team and supply chain partners."_ With a strong standing in the commercial sector, Senior has worked on a number of
high-profile projects and has developed a particular expertise in delivering low U-value and low maintenance aluminium windows and doors to both the private residential and student accommodation market. The company's versatile and slimline SF52 aluminium curtain wall, which was launched in 2015, has also become the company's most popular and widely specified system and features on a number of buildings, including the new striking Danum Gallery, Library and Museum in Doncaster which is located just a few miles away from Senior's HQ in Denaby. Senior has also embarked on several framework agreements with main contractors, resulting in numerous repeatbusiness contracts in both the education and health sectors. Most recently, Senior received a supply chain award from main contractor Morgan Sindall in recognition of its commitment to offering a consistently high and reliable level of service and support. Over the last few years, Senior has also been heavily involved in the delivery of numerous Education Funding Agency (EFA) framework contracts, working closely with B&K to supply its thermally-efficient PURe® window system to schools across the country.
Building on its success in the commercial market, in 2017, Senior enhanced its domestic market offering with the launch of the Ali FOLD patio door that was soon supported by the development of an Ali VU, a stylish slimline aluminium windows system and Ali SLIDE patio door option. Senior's managing director Mark Wadsworth adds: "As a key supplier to the construction industry, Senior remained operational throughout the recent national lockdowns and we have emerged in a strong position to continue to develop our product range and service offering to meet future challenges." For more information, visit www.seniorarchitecturalsystems.co.uk or search for Senior Architectural Systems on Twitter, LinkedIn and Facebook.
May 2021 | www.glassnews.co.uk
The UK’s Leading Glass & Glazing Newspaper
DOUBLE AWARD WIN FOR
ELMHURST WINDOWS
For Leeds-based installer Elmhurst Windows, 2021 started with a bang! The Liniar installer won a Business Achievement Award in the Yorkshire Post’s Business Excellence Awards then followed that with an Outstanding Achievement Award at the GGP Installer Awards!
ABOUT ELMHURST WINDOWS A household name in the Leeds and West Yorkshire area, Elmhurst Windows is celebrating its 50th Anniversary this year. Richard joined the family-owned and operated business more than three decades ago with no plans to run the family business – but here we are! With a huge personality and a firm commitment to customer service, Richard leads a team ensuring that customers are well taken care of and all projects are finished to the highest of standards.
“The team at Alternative Windows shares our desire to provide customers with only the highest quality products and exceptional service. Throughout COVID-19 – despite the pressures faced by everyone in the industry – Alternative was exceptional. We’ve always had a good relationship with them, and they’ve proven time and again that they put their customers first, deliver when they say they will and are reliable – so that Elmhurst can be all of these things as well.”
TURNING A NEGATIVE INTO A POSITIVE March 2020 caught us all off guard – none of us wanted to close our doors – but the first UK lockdown meant uncertain times and a time to reflect for Richard. “Lockdown forced me to think about the future of the business and how we would move forward,” Richard explains. “In the past, we were very hands-on, visiting customers as we always had – but with the social distancing guidelines, we had to re-think how we did everything. In a very short space of time, I began creating videos to put the personality of our business out there, which allowed us to directly connect with homeowners who were looking for home improvement help on social media. “This new (to us) communication channel brought in a lot of enquiries and we began doing quotes via social media and email – customers would send us pictures and measurements and we’d talk over Zoom. The challenge of the pandemic pushed us to begin communicating with customers in ways we never had before – and we’re actually better for it.” Richard continues, “Lockdown gave me the extra time and opportunity to make videos and case studies, putting the message out to customers that while our showroom may be closed for visits, Elmhurst Windows is very much open for business. “We’ve been in business for five decades and have a customer book of over 25,000 clients. This new way of operating has essentially opened new lines of revenue for us and subsequently, sales are up 75% year on year.”
www.glassnews.co.uk | May 2021
TOMMY TRINDER BECOMES FIRST SOFTWARE COMPANY TO WIN INSTALLER AWARD Tommy Trinder, pioneers of Framepoint Technology®, have been declared winner of the Glass Glazing Products Installer Award for Best Installer Support Programme and Service Initiative: the first software company to win an Installer Award.
We sit down with Managing Director Richard Abrahams to discuss why 2020 was a turning point for the company – and what led to the recent awards.
“Being in business for this many years, you can imagine we’ve dealt with our fair share of window fabricators. We’ve been installing Liniar products for almost a decade – but we’ve worked with our trusted fabricator Alternative Windows for well over 10 years,” comments Richard.
INDUSTRY AWARDS
AWARD SEASON WINS Elmhurst Windows had never entered awards before, but after all the changes made to the way it had operated throughout the pandemic, Richard believed he had something special to share with the world – so he entered the business in the Yorkshire Post’s Business Excellence Awards. “We’re proud of how much we’ve adapted in just a short period of time – and how we’ve helped homeowners throughout the pandemic to achieve what they want for their homes. These things, in conjunction with our 50th year anniversary, made it the perfect time to put our business out there,” Richard comments. “While awards are a lot of work to put together, the recognition we’ve received has made it worthwhile.” After the Yorkshire Post win, Richard entered GGP’s annual Installer Awards – and once again the company struck gold! This time, Richard won the Outstanding Achievement Award for mentoring and guiding his staff through the turbulent COVID-19 pandemic. His open-door policy and approachable nature made it easy for his staff to talk to and his determination ensured the business was even more successful as we emerge from the ongoing lockdowns.
The award recognises a highly innovative service initiative that been designed for installers and that has helped raise standards, promote excellence and improve the reputation of the industry. Founder and CEO, Chris Brunsdon, is chuffed: “Really chuffed actually; the software market has long been dominated by manufacturing orientated solutions and Tommy Trinder stands apart because of our installer-first approach. Our Framepoint® app is all about helping installers sell more efficiently and the features and functionality we develop are in response to conversations with have with our clients and the wider window installer network. This award means a lot because it’s recognition that the approach is working.” In commenting on the award, judges made special note of the role the app has played in helping installers continue to sell remotely through the pandemic, saying; “Framepoint® is an exceptionally useful and practical solution that has proved to be an invaluable tool for installers selling remotely under Covid restrictions.” Installers interested in finding out more about Tommy Trinder and their award winning Framepoint® app should visit www.tommytrinder.com.
A RELIABLE SUPPLY CHAIN Richard concludes: “These wins are about more than just Elmhurst Windows. They’re also down to the ongoing support we’ve received from Alternative Windows and in turn the continued profile supply from Liniar. Without the reliability of our supply chain through these challenging times, things may have been quite different.” Congratulations to Richard and the Elmhurst Windows team for their huge award wins and milestone 50th anniversary – 2021 looks set to be an even better year! View Elmhurst Windows’ installation portfolio by visiting www.elmhurst-windows.co.uk and learn more about Alternative Windows at www.alternativewindows.com. Discover the Liniar product range at www.liniar.co.uk.
“an exceptionally useful and practical solution that has proved to be an invaluable tool for installers selling remotely under Covid restrictions.”
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WINDOWS
The UK’s Leading Glass & Glazing Newspaper
FITTING WINDOWS WITH
‘CURB-SIDE APPEAL’ In 2020, REHAU’s Rio Flush Fit window system was selected by housebuilder Homes by Carlton for a largescale residential build at Middleton St. George in the north-east of England.
are often sold on first impression so every feature has to look as good as it functions.”
WINDOWS WITH APPEAL
Homes by Carlton (HBC) is an awardwinning housebuilder operating in Yorkshire and the north east of England. Founded 20 years ago, the company made its reputation on building properties to an exceptionally high, market-leading quality.
One of HBC’s recent projects is in Middleton St. George, a 198-home development outside Darlington. The north-east has experienced a construction boom in recent years, with thousands of homes springing up in the area. Keenly aware of this, Walker wanted to distinguish HBC by installing windows not only constructed to a high standard, but also complementary of the development’s overall aesthetic. “I was looking for windows that had curb-side appeal,” says Walker, “with a finish that reflected our ambition to be the region’s best housebuilder.”
The housebuilder has a long-standing relationship with Chatsworth Windows, the north-east’s largest in-house windows manufacturer, which shares HBC’s ambition for quality fittings. As Simon Walker, Managing Director of HBC explains: “Design is typically 20% of a build’s overall cost but we believe that figure underplays its importance to potential buyers. Homes
It was this search that eventually led to REHAU, as Walker approached Chatsworth Windows about products that fit the bill. “There is a trend among developers to buy more cost-effective windows and install them without specialist help,” says Mark Griffiths, Sales and Marketing Manager at Chatsworth Windows, “but Simon was insistent the job was done properly using
a premium service and product.” Griffiths and his team were then asked to survey the development and recommend solutions to enhance the properties, eventually settling on REHAU’s Rio Flush Fit profile. Chatsworth Windows was initially approached by REHAU when interest in flush fit systems was increasing. “There was a demand in the market for this type of profile and REHAU brought examples to our factory,” says Griffiths. “We were impressed with the build quality and decided to invest in the product.” REHAU technicians subsequently visited the fabricator’s North Yorkshire factory, helping calibrate machinery that would manufacture the new range. Within weeks the first examples had reached the showroom, and the different grains and colours available quickly proved popular with customers. “We had already experienced uplifting demand for these windows at our Northallerton showroom,” says Griffiths. “Customers liked the symmetrical, contemporary design and there’s a growing market trend to add value to properties with statement fittings like these. Plus, we had worked with REHAU for years and knew its products were of the calibre Simon sought, so it made sense to recommend the Rio.”
FRAMING SUCCESS Installation at Middleton St. George has been a big undertaking for Chatsworth Windows, with the company deploying three dedicated teams to install six-to-eight frames per day. “We have a team that visit the site regularly to ensure everything is on track,” says Griffiths, “and while the speed of development can be challenging, particularly when conditions are poor, it’s relatively simple as we’re fitting into fresh openings. This results in a cleaner finish compared to replacing old frames.” A dedicated Rio Flush Fit installation team system also helped make development time
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faster. “Getting windows in quickly is key as the second fix on the electrics can only be completed once buildings are completely weatherproof,” says Griffiths. “Fortunately, the profiles are made off-site so this process has been fairly straightforward, allowing HBC to complete homes more efficiently.”
WINDOW INTO THE FUTURE Now nearing completion, construction at Middleton St. George has been successful and the installation of Rio Flush Fit windows has maintained HBC’s high-end vision. “We decided on cream frames, as they improved the façade and suited the brickwork,” says Walker. “These small details can elevate a development from others on the market and single out Homes by Carlton as a housebuilder with attentionto-detail.” However, as Walker stresses, the product has also served a purpose beyond aesthetic appeal. The houses now also achieve a good U-value, in no small part due to REHAU’s windows. “Houses are built to strict standards, particularly in relation to thermal efficiency,” says Walker, “and the windows and profiles have certainly helped us raise the ratings. Not only is this useful for regulations, it has also appeals to more eco-conscious homebuyers.” The housebuilder was impressed with Chatsworth Windows and REHAU’s product, and have committed to using them for two more projects. The includes a 31-house development in Thorpe Thewles with over 500 windows being installed, and a bespoke site of 11 properties each with over 3,000 sq. ft of floorspace. “I wouldn’t hesitate in using the Rio Flush Fit again,” says Walker. “Chatsworth have been an excellent partner and REHAU provided the exact finish we required. I look forward to working with both companies again.” For more information about REHAU’s Rio Flush Fit windows visit: https://www.rehau.com/uk-en/rio-flush-fit
May 2021 | www.glassnews.co.uk
Modern and on-trend with Rio flush fit Your home is the heart of your family, creating moments you will treasure forever. Our Rio flush fit offers inspiration and creativity. A beautiful array of on-trend colours can add a quality finish to your home. Windows. Reinvented for modern life. www.rehau.uk/rio
WINDOWS
The UK’s Leading Glass & Glazing Newspaper
TAKING CARE OF GRAND GEORGIAN BUILD THE COMMERCIAL GETS THE QUICKSLIDE SECTOR WITH R7 TREATMENT
R7 windows and doors from The Residence Collection were recently supplied by their manufacturing partner, Frametrade and installed by The Nottingham Window Company at Graysford Hall, a new luxury care home in the suburbs of Leicester. The project involved the installation of 130 R7 windows and 30 R7 doors with a Painswick exterior and a clean Chalk White internal finish. Both top and side hung windows with opening restrictors featured throughout, along with open in and open out doors, featuring a sash mullion for architectural detailing. R7 was specified on the project for its premium finish, energy efficiency credentials and enhanced security. Glass specifications were double glazed units with 6.8mm laminated glass, warm edge spacer bar and argon gas, along with Kenrick hardware.
Ian Newcombe, sales and marketing director of both Frametrade and The Nottingham Window Company commented: ‘The client was in firm agreement that R7 would be the perfect window and door solution for the Graysford Hall project with a flush finish inside and out. The overall window and door designs look premium as does the performance of these products and we’re thrilled with the end result.’ Sarah Hitchings, sales and marketing director of The Residence Collection added: ‘Most people think of The Residence Collection as a purely retail-orientated brand, when in fact our product specifications are perfectly suited to the commercial market. R7 is the perfect choice and with 7 chambers and 7 different substrates, it’s a product platform packed with unique features.’ For further information on Frametrade visit www.frametrade.co.uk. For further information about The Residence Collection please visit www.residencecollectiontrade. co.uk. You can request a free brochure pack via e-mail at trade@residencecollection. co.uk or by calling 01452 348650. You can also add to their following on Twitter @ residence9 or connect on LinkedIn. You can also engage with them on other social media platforms including Facebook, Instagram, Pinterest, and Houzz by searching #residencecollection.
Frithsden Construction, a family run business specialising in quality high-end residential homes, completed a stunning, Georgian period-style new build with heritage vertical sliders supplied by Quickslide. The beautiful 5,500ft2, five bedroom brick-and-block build in Little Gaddenden, Herts, was created over three floors using Flemish handmade bricks for the outer wall – just one example of the attention to detail paid to the design and build by Frithsden Construction’s husband-and-wife team Anthony and Julie Hayes. The Hayeses readily admit they are obsessed with not only the details but also practicality, which is how they came to choose leading fabricator Quickslide for their full-height period-style windows. Quickslide supplied heritage wood grain-effect vertical sliding sash PVCu windows for the project. The Hayeses originally wanted timber windows, before discovering the wood grain effect PVCu sash made a great, energy efficient, secure and low maintenance modern alternative. In particular, they praised the authentic look of the wood grain effect and run-through horn details. Frithsden Construction have been buying from Quickslide for five years, having first discovered the leading fabricator after researching extensively for a quality supplier that was both competitively
priced and offering good aftercare and warranty. Frithsden highly recommended Quickslide on completion of the project, not just for its quality products, but for the whole buying process, which they commended as being straightforward and easy – particularly praising their sales manager, Jess, for being very helpful and always available for any queries or advice. “Our customer service is as important to us as our products,” said Quickslide’s Chairman Adrian Barraclough. “Since we established and popularised the PVCu vertical slider as a real alternative to traditional timer sash windows, more and more customers are discovering our heritage windows give them exactly what they need – authentic, traditional looks coupled with low maintenance, comfortable modern living. “We offer something to suit every type of build and style. And our great team of people make the choosing and buying process easy and approachable, so every customer can be sure they’ll get the right products that they want and need.” www.quickslide.co.uk
300 OPTIMA CASEMENT WINDOWS USED IN REFURBISHMENT HOUSING PROJECT Profile 22’s Optima Fully Sculptured windows were chosen for the refurbishment of 38 properties, consisting of a mixture of houses and flats, in Wolverhampton, West Midlands. The manufacture and installation of the 300 white Optima casement windows was awarded to longstanding Profile 22 Approved Window Contractor Select Windows. Based in Walsall in the West Midlands, Select Windows is an award-winning family-owned business with considerable experience in the commercial sector delivering an outstanding service for its clients across the UK. The project was part of the Nehemiah Housing Project, which is designed to build successful, sustainable and diverse communities by providing housing in a culturally sensitive way to their tenants. Their properties have been designed for people with disabilities or specific religious/cultural needs and offer energy-efficient homes to minimise the impact of fuel poverty.
Profile 22’s Optima system is an award-winning 70mm system that delivers superior thermal efficiency thanks to features such as a 6-chambered outerframe and 5-chambered sash and unique innovations such as additional centre seals. The system met all requirements for thermal efficiency and was more than able to achieve the WER A+ rating specification required on this project. Shefeeq Rahman, Property Services Officer at Nehemiah House Project, said:” Profile 22 is an established and considered brand in the social housing sector which gave us the reassurance that their products would not only perform well but would continue to look good in years to come. We had excellent design and survey support from the experienced commercial team and full support with our installation program. Our residents are delighted with the new windows.” The project was complicated due to working within stringent pandemic protocols. The team at Select were responsible for all appointments and carried out the work on time and on budget whilst adhering to pandemic-safety protocols throughout the fitting process. This meant exceptional project management was required at every stage which Select Windows were able to deliver. Gary Wylde, Managing Director at Select Windows is delighted with the results of the work. He says the feedback has been extremely positive too: “Due to our excellent relationship with the main contractor and our ability to deliver this project on time, we are now tendering for additional work to further enhance the client’s housing stock. Our solid relationship is the principal reason the contract was concluded efficiently during these difficult times.” The result has transformed the Wolverhampton properties and delivered greater thermal efficiency for the benefits of the tenants. Tel 01952 290910 –www.profile22.co.uk
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May 2021 | www.glassnews.co.uk
QUITE SIMPLY, THE UK’S MOST AUTHENTIC TIMBER-ALTERNATIVE SASH WINDOW
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GLAZING SUMMIT THE FUTURE OF THE GLAZING INDUSTRY
EDGBASTON CONFERENCE CENTRE
THURSDAY 21ST OCTOBER
LIMITED SPONSORSHIP OPPORTUNITIES
CALL NOW 2019 IN NUMBERS
01934 808 293
ONE
MILLION Social Media Impressions
350
Industry Leaders
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Expert Speakers
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Major Industry Topics
2021
Book your place today. The Glazing Summit returns to Edgbaston Conference Centre on 21st October. Two years ago, we brought together 350 business owners, leaders and decision makers from across the industry. Now, we’re doing it again. Glazing Summit 2021 will tackle head-on the issues facing the industry, from supply chain to consumer trends, technology to sustainability and new regulations. Everything has changed. Fabricators, installers, glass companies and component suppliers will come together with a host of industry experts and keynote speakers for this one-day conference. “You gave the industry a tremendous boost with this superb event.” James Lee, Director of External Affairs, The GGF “The last Glazing Summit was a breath of fresh air. The 2021 event looks set to be bigger and better.” Paul Atkinson, Sales and Commercial Director, Yale With the UK now looking beyond the pandemic towards the economic recovery, Glazing Summit 2021 will sell out fast.
For more information, call
01934 808293
email hello@glazingsummit.co.uk or visit www.glazingsummit.co.uk The Glazing Summit Organised by
insightdata business is better with insight
PROFILE BENDING
The UK’s Leading Glass & Glazing Newspaper
FORCE 8 IN FRONT OF THE CURVE FOR 30 YEARS For the last 30 years Force 8 have led the way in profile bending, and still to this day none of their competitors can match their seamless one-piece bend, says the company.
“The investment in technology is just part of the of the story. All this is backed by over 30 years’ experience from an established family run business, and within that time Force 8 have been listening, and meeting the needs of both the commercial and the residential sector." range of composite doors, enabling them to not only get a perfect fit on arched doors, but also thanks to their in-house paint facility, produce a perfect colour match between door and frame.
The seamless bend was developed by Force 8 and it was seen as the best quality system. Other companies produce their bends in sections using a hot air system, and then weld them together but, according to Force 8, this creates weak spots throughout the profile. “When we first looked at profile bending as a business opportunity, we wanted to be the best”, comments Dennis Sumner, managing director of Force 8. “Developing the one-piece bend was not an easy option, which is probably why even today, none of our competitors have attempted anything similar”. “It makes sense that an unbroken system retains its strength, the only time we have a weld on a profile bend is on a complete circular window or a segment” comments Dennis. The latest composite door brochure from Force 8, displays a whole range of arched profile frames from the simple to the unusual. To compliment the brochure, the online door designer from Force 8 is the only online system that incorporates arched frames. All the arched door sashes are fully reinforced with curved steel reinforcement right through the arched section (which is important with wood grained finishes), and is unique to Force 8. Coupled with the seamless system, this enables Force 8 to offer extensive guarantees on the frames. Previously the seamless bending process
"The latest composite door brochure from Force 8, displays a whole range of arched profile frames from the simple to the unusual. To compliment the brochure, the online door designer from Force 8 is the only online system that incorporates arched frames." 58
“The investment in technology is just part of the of the story. All this is backed by over 30 years’ experience from an established
family run business, and within that time Force 8 have been listening, and meeting the needs of both the commercial and the residential sector”, comments Dennis. “We will continue to innovate and push the envelope as we believe in evolution, after all if you don’t evolve, you become extinct”. To find out more visit www.force8.co.uk
was very time consuming as the profile bend was carried out first using hardboard or MDF templates. The measurements were then used to cut the rest of the profile to complete the frame. After significant investment in new machines and software the new system is so accurate that now the profile can be cut at the same time as the bending process is taking place. This eliminates the need to check the fitting, therefore cutting the production time in half. Once the process is complete, the components are fitted together with a near perfect match with a quality that is second to none. “It also meant that we could bypass the need for the old wooden templates so our trade customers could just e-mail us the technical details, which in turn speeds up the ordering process” comments Dennis. This has allowed Force 8 to create beautiful arched Georgian sash frames, complete with a sash horn, which is milled beforehand and the length is calculated by the radius, including any shrinkage for a perfect alignment. To the company’s knowledge, there is no other company in the UK who can create an arched sash horn to such a high accuracy. Throughout the pandemic and the periods of Lockdown, Force 8 has continued to manufacture due to an unprecedented increase in orders. The boom in home improvements has created a high demand for bespoke products such as special shape windows and frames. Alongside the profile bending, Force 8 manufacture an extensive
May 2021 | www.glassnews.co.uk
PROFILE BENDING
The UK’s Leading Glass & Glazing Newspaper
CURVING ALUMINIUM EXTRUSIONS
WITH TANGENTS In the aluminium section bending industry there are few things as deceptively difficult as bending with a tangent or straight. Not all aluminium benders are able to offer tangent bending as manually adjusting is often not consistent and the required machinery, while CNC operated, still requires considerable skill to complete. A tangent almost always avoids a joint being made between a curve and a straight. While sometimes necessary, joints can lead to issues with components, including requiring
www.glassnews.co.uk | May 2021
blending and possibly creating a water ingress that can lead to larger issues. Successfully creating this tangent creates a final product with a number of considerable benefits. These including being more aesthetically pleasing, creating a more structurally strong component and saving money on additional fabrication steps.
bending area and the straight, creating a seamless transition with very little risk of rippling. All industries that use curved aluminium components can benefit from having interpolated bends. The obvious benefits are in arched window frames as you can create fantastically smooth curves. Structural components can also benefit from the added strength that an unbroken arch can supply. Arches are some of the strongest structural shapes and can allow a section to support a
much greater load than if it had an obvious stress point such as a joint. The arch spreads the weight effectively over the full length of the component allowing it to withstand considerably more pressure.
GET IN TOUCH If you would like to know more about our aluminium bending capabilities, please get in touch and we will be happy to discuss any projects your may have. Our sales team will be happy to answer any questions and get you in touch with one of our bending engineers should you need more technical advice. Tel: 0333 305 0690 sales@alubend.com www.alubend.com
CNC ALUMINIUM BENDING Our CNC aluminium bending machines assist in creating smooth tangents in a consistent and repeatable way. Allowing us to do large runs of perfectly matched parts for large scale projects. Our machines interpolate the x-axis with the y-axis to form a smooth transition between the
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MEET THE ARCOFRAME TEAM!
Charles Co Owner
Jimmy Co Owner
Jim Anthony Richard MBE Managing Director
Jonathan Office Manager
Backed by his wealth of experience in profile bending, Charles is responsible for both the sales and marketing and ensuring customer requirements are always met.
With a background in building and construction, Jimmy has over 10 years experience in profile bending and is responsible for the daily running of ArcOframe’s factory.
Anthony was made Honorary Freeman of the Metropolitan borough of St Helens in 2000, won Entrepreneur of the Year award in 2004 and recieved his MBE in 2006.
Jonathan deals with all office queries and enquiries.
• Vertical Sliders • Round Window Frames Nina Order Processer Nina has 22 years experience in the bending industry, ranging from sales, order processing, transport and customer services. Nina joins ArcOframe as an order processor take the leading role in customer services.
Joy Customer Service & Order Processing Guaranteeing all our customers the best possible service, Joy works with Sian and Jonathan to keep on top of all on going orders.
Jimmy Jnr Production Director James is our head of production, queries and technical with his immense knowledge of the business.
• Composite Doors • Arched Windows • Angle Frames & Gable Ends • Gothic Frame Windows
Dave Shop Floor Manager
Suzanne Accounts & Credit Control
Mark Arched Window Fabricator
Dave is responsible for the smooth running of our production line and certifying the quality of our products.
Suzanne is responsible for all account queries within ArcOframe.
Mark has worked in the bending industry for 25 years and brings with him a wealth of experience. Mark’s knowledge and craftsmanship will be vital to both customers and colleagues as the brand and business continues to develop.
• Porthole Windows Google Reviews: 5 *****
Making Beautiful Curves across the UK! NEXT DAY DELIVERY.
Arcoframe stock masses of all popular UPVC profile systems.
Tell us what you need and we will bend it to suit.
Apply for a trade account today! Tel: 01744 615 111 | Email: info@arcoframe.co.uk www.arcoframe.co.uk
MARKETING
The UK’s Leading Glass & Glazing Newspaper
WHATEVER HAPPENED TO MARKETING? Has marketing lost its way, asks Mike Rigby, CEO of MRA Marketing? It’s certainly lost touch with three of the fours Ps of the marketing mix. Ten years ago HBR, the Harvard Business Review, reported how business needs were changing and forecasted how the seven C-level jobs in the C-suite would evolve to meet them. They saw little change in the status of Chief Executive Officer, Chief Financial Officer or Chief Legal Officer. They expected the positions of Chief Human Resource Officer, Chief Operating and Chief Information Officers to strengthen. But they were equivocal about the role of the Chief Marketing Officer or CMO. E-commerce was forcing sales leaders to grapple with some responsibilities that typically fell to
marketing, and the lines between sales and marketing continued to blur. Someone needs to represent the interests of customers in strategy and investment decisions, and HBR expected CMOs to step up. But generally CMOs have not made their mark in the boardroom. The marketing media has reported a series of high profile promotions and demotions, with CMOs renamed or replaced by Chief Customer Officers, Chief Growth or Digital Officers, or even Chief Branding and Technology Officers. Many boards have dropped the idea of giving marketing a seat at top table. There’ve been intense debates in marketing circles about its state and status, but marketing has clearly failed to live up to expectations. As a passionate missionary for marketing, I also see companies failing to achieve their potential for want of a marketing perspective or customer advocate when business models, strategy and
Mike Rigby
investment are discussed and decided. So, what went wrong? Over the last 25 years, marketing has been distracted and has taken its eye off the ball in three key areas: 1. Marketing has become preoccupied with short term campaigns and has struggled to demonstrate attractive returns on investment within a short timescale. Strong growth, brand building and the financial returns that accrue from them need time, as do significant changes in
“As a passionate missionary for marketing, I also see companies failing to achieve their potential for want of a marketing perspective or customer advocate when business models, strategy and investment are discussed and decided. So, what went wrong?”
Product, Place, Pricing and Promotion (the famous 4 Ps of the marketing mix). The 4 Ps also need to be tightly integrated to work as a whole. 2. Marketing enthusiastically embraced every aspect of digital transformation. Agencies became digital agencies, marketing directors, digital marketing directors, and so on. Digital marketing measurement makes it easy to focus on ephemeral intermediaries such as likes, views and clicks, rather than important customer acquisition, sales growth or margin improvement. 3. Most marketing people have confined themselves to just one of the 4 Ps of the marketing mix, Promotion, or marketing communications, and they’ve neglected Product, Place ie distribution, channels to market, and Price. Hence the now hurtful gibes about the CMO being the CPO (Chief Promotion Officer) or, more scornfully, the CCO (Chief Colouring In Officer). The problem is these 3 Ps are too important to ignore. Other functions have to step in to fill the gap, and in doing that they’re eating marketing’s lunch. Product, Place and Price are three quarters of the marketing mix, and are in effect the cake, while Promotion is the decoration on the cake. No one is excluding marketing, and marketing has no one to blame but itself, but by neglecting Product, Place and Price and focusing mostly on Promotion, it’s excluding itself from the seat of power and influence. It’s also reinforcing its reputation as the colouring in department, the expensive decoration on someone else’s cake. Customers need marketors to represent their interests in the C-suite, but marketors can’t get a seat at the top table without owning the 4 Ps of marketing. Email mike@mra-marketing.com if you’d like to harness the 4 Ps to drive your business.
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May 2021 | www.glassnews.co.uk
MARKETING
The UK’s Leading Glass & Glazing Newspaper
LET US HELP YOU WITH YOUR MARKETING IN 2021
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COLOUR
The UK’s Leading Glass & Glazing Newspaper
KOLORSEAL ENHANCES BUSINESS POTENTIAL FOR CUSTOMERS
SMOOTH COLOUR FINISHES MOST POPULAR - POLL Smooth colours are the single most popular PVC-U foiled finish according to the findings of an independent survey of UK homeowners. The study, conducted by leading pollster, YouGov, and commissioned by Deceuninck, found that smooth colours (26%), were more than twice as popular as natural woodgrain finishes (16%) and significantly more popular than woodgrain colours (12%). While as a single finish option, 42% of homeowners selected standard white as their preferred option for replacement windows; combined, premium finishes (natural woodgrains, solid colours, and woodgrain colours) were overall more popular, cited by a total of 54% of respondents as their preferred option. Rob McGlennon, Managing Director, Deceuninck, said: “What we’re seeing is fundamental growth in the popularity of solid colours. This is in part down to a general growth in appeal but also in part and least to the installation of foiled PVC-U products alongside aluminium. “This is something which is also reflected in our survey, which shows the popularity of greys with homeowners, particularly Anthracite Grey but also increasingly Agate Grey.” Deceuninck offers 30 colourways in stock and 20 additional colours in just 15 working days, with on average Deceuninck fabricators selling twice as much colour as their competitors. This includes a dedicated Heritage Colour Range and Decoroc, a unique range of PVC-U finishes which deliver a matt textured finish, designed to offer an identical match to its aluminium offer. The survey found that homeowner preferences were also influenced by age, with older homeowners aged 55+ more inclined to choose a natural woodgrain (18%) than younger homeowners, selected by only 8% of 25-34-year-olds.
“Deceuninck offers 30 colourways in stock and 20 additional colours in just 15 working days.” They preferred smooth colour options cited by 28 and 31% of 35 to 44 and 45 to 54-year-old groupings respectively. This compares to only 19% of over 55s. The findings follow figures released by Deceuninck last month [Feb], which found that white was cited by 43% of homeowners as their preferred colour choice. Greys, including Anthracite Grey, Agate Grey, and Grey, accounted for a combined 17%. Irish Oak and Rosewood polled 7% and 6% respectively. Greens, including Chartwell and Sage Green, recorded 4% and 1%; Black and Cream each recorded 4%. “We need to be thinking about colour preference but also finish. Woodgrains make up a sizeable share of what we do, smooth finishes have gained ground and given their popularity with a younger demographic, are likely to become increasingly important overtime. “That means we should be looking forward and adapting our offer to those forecast changes now, to future proof our offers, while also targeting different prospects with unique propositions”, Rob concluded. Deceuninck will be releasing detail analysis of the survey results over the coming weeks to its customers in a series of remote presentations and workshops. To book your slot please call 01249 816 969, email deceuninck.ltd@deceuninck.com or visit www.deceuninck.co.uk
For Kolorseal, one of the UK’s leading colour coating companies, there has been a recent surge in orders for striking new colours in the range. Despite tough market conditions over the last 12 months, homeowners have continued to invest in their houses and drive the market forward. For Deborah Hendry, Managing Director at Kolorseal, it has been noticeable that there is a growing trend to personalise property with colour. With the ability to paint pvc-u, aluminium and composite materials using premium spray finishes, the range is proving attractive to end users who want to make a statement that will enhance their homes. Everything from windows, doors and garage doors through to roofline and coloured splash backs can all be colour co-ordinated to make a striking, lasting impression, that will help to add value to a property. For fabricators and installers, colour is bringing a new dimension to their business, with diversity and stunning finished visuals bringing them regular referrals. Homeowners are keen to maximise the potential of their properties as many installers are discovering. Being able to colour match all aspects of a home from windows and doors through to soffits and guttering is very appealing. For fabricators, Kolorseal makes life easy as large colour stocks and lengthy delivery times are eliminated, with a 5 day turnaround guaranteed on all orders. Deborah Hendry comments, “It makes perfect sense to simplify processes for our
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customers - why keep large volumes of coloured stock, which take up so much space, when we can paint and deliver products in a 5 day turnaround?”
CONSISTENT QUALITY AND RELIABILITY In-house quality control, with extensive checks made from production to application, ensures consistently high standards on all Kolorseal products. With 4 enclosed spray booths, the coloured coatings are applied in a strict and controlled environment. As a company that has led the way in window and door colour painting for over 15 years, the diversity of the range sets Kolorseal apart. With multiple options including a complete Farrow and Ball colour chart as well as a new, bespoke colour range, the company has gone on to build a loyal customer base that relies upon breadth of choice and the quality standards provided. Colour is on-trend currently and its popularity is growing quickly. Accreditations and industry awards substantiate the Kolorseal quality assurance and customer service. Deborah Hendry concludes, “There are very encouraging signs for the sector with some excellent developments taking place regarding colour and paint technology. As a customer focused business it is very satisfying to see how the worlds of colour and fenestration are evolving to give customers greater growth potential and to bring end users better choice.” For more information on the colour painting choices available in the Kolorseal range please call : 01924 454856 or visit the website www.kolorseal.co.uk.
May 2021 | www.glassnews.co.uk
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CHARITY NEWS
The UK’s Leading Glass & Glazing Newspaper
GLAZERITE CHAIRMAN AND CHARITY FOUNDER THANKS BIG-HEARTED INDUSTRY FOR OVERWHELMING SUPPORT When Glazerite UK Group’s Chairman John Hewitt and a group of friends and family set off on an epic 1,000-mile cycle ride last summer, the team - nicknamed Kelly’s Heroes - were hoping to raise £20,000 for the charity, We Mind & Kelly Matters. Seven months on however and the 12-strong team, who cycled from John O’Groats to Land’s End in just two weeks, have smashed the original target to raise a staggering £130,267.56. We Mind & Kelly Matters seeks to raise awareness of mental illness and support those affected by suicide and bereavement in Northamptonshire. Generous donations and sponsorship flooded in from across the fenestration industry and beyond, including support from headline sponsor VEKA, as well as All Things Business, Anglo European Group, Benchmark Kitchens and Joinery, Business Micros, Blinds in Glass, Central RPL, Dufeu IT Solutions, Fountains Complimentary Therapies, Grosvenor Group, Glazerite, Haffner, Hevey Building Supplies, Independent Network, HiTech Blinds, Maypine Civils, Mews Windows, Snowdon Homes, Travis Perkins and Transformation for Life.
John Hewitt and Pete Mew at John O’Groats
John Hewitt and Kelly’s Heroes en route
John has been overwhelmed with the huge support shown by the industry, and says: ”We are immensely grateful to everyone who supported us on the challenge, from the donations and sponsorship through to the well wishes and messages we received on our journey. It shows how bighearted, caring and generous this industry is.”
initiatives, including its Pink Door campaign. 20% of all door blanks sold from the four-door range, which have been created in Kelly’s favourite colour, are being donated to We Mind & Kelly Matters, with over £350 donated so far. In addition, DOORCO’s founders Jayne and Dan Sullivan’s 12-year-old son Raf has undertaken an incredible fundraising effort in the form of a 117km run and cycle challenge to raise money for We Mind & Kelly Matters. Raf, who has already raised over £10,000, can be sponsored here: https://uk.virginmoneygiving.com/Team/RafsTriptoWales
towards educating people on mental health issues and suicide prevention. The money raised means We Mind & Kelly Matters has been able to roll out a number of new services for 2021, including a live text chat service for people in mental health crisis, and community support in Northamptonshire’s schools and workplaces.
Glazerite supplier DOORCO has also thrown its weight behind We Mind & Kelly Matters with a number of
John adds: ”We’re so overwhelmed and delighted to have been able to raise so much and to be able to put it all
John Hewitt after the challenge
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“2020 was a tough year for everyone. It’s our aim to help as many people as possible and do as much as we can and it’s thanks to the support we’ve received from the industry and the incredible fundraising efforts of people like Raf Sullivan that we are able to continue to do so.” We Mind & Kelly Matters has a number of fundraising activities being planned for 2021 and 2022, with John adding: “We’ve got some amazing events coming up including a World Record attempt, so watch this space!”
Raf Sullivan (Doorco)
May 2021 | www.glassnews.co.uk
BMBI
The UK’s Leading Glass & Glazing Newspaper
BUILDERS MERCHANT BUILDING INDEX
BUILDERS MERCHANTS’ SALES RESILIENT IN JANUARY The latest Builders Merchants Building Index (BMBI) report, published in March, shows that total builders merchants’ value sales in January were 3.7% lower than in January 2020, as the country went into lockdown for the third time. However, average sales a day, which take trading day differences into account, were 5.9% higher than in January 2020. YEAR-ON-YEAR Year-on-year growth was driven primarily by three product categories. The largest contribution was made by Timber & Joinery Products, for which sales were up 7.7% on January 2020, while Landscaping (+3.7%)
and Workwear & Safetywear (+2.4%) sales were also above last January’s level. However, indoor trades appear to have been negatively affected by the return to lockdown, resulting in falls in the Plumbing Heating & Electrical (-11.9%), Kitchens & Bathrooms (-13.5%) and Decorating (-17.2%) categories.
MONTH-ON-MONTH Total Merchants’ January sales were 20.6% higher than in December, helped by three more trading days. Workwear
& Safetywear (+39.1%) did best, with Timber & Joinery Products and Heavy Building Materials also performing well. Seven categories grew more slowly, including Plumbing Heating & Electrical (+15.8%), Decorating (+12.5%) and Kitchens & Bathrooms (+8.0%).
OTHER PERIODS Total sales in the last three months (November 2020 to January 2021) were 4.4% higher than in November 2019 to January 2020, with no difference in trading days. Landscaping was particularly
Total Builders Merchants Monthly Sales Index - Year-on-Year Total sales
20%
Average sales a day
10% 0%
strong, increasing by 19.1%, but Timber & Joinery Products (+14.2%) and Heavy Building Materials (+2.9%) were the only other categories selling more. Sales of Workwear & Safetywear equalled last year, but all other categories sold less, with Decorating (-8.0%) doing least well. Sales in the 12 months February 2020 to January 2021 were 10.8% lower than in the preceding 12 months. Only Landscaping (+5.7%) sold more. Workwear & Safetywear and Timber & Joinery Products did better than merchants overall. Tools (-20.4%) was weakest, closely followed by Plumbing Heating & Electrical (-19.9%) and Kitchens & Bathrooms (-19.2%). However as the first anniversary of Lockdown 1 approaches, with its severe impact on sales in April and May 2020, the scope of returning to year-on-year growth can be anticipated.
-10%
INDEX
-20%
January’s BMBI index was 100.7, with Workwear & Safetywear the strongest at 122.3, followed by Timber & Joinery Products (120.0).
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GfK’s Builders Merchant Panel GfK’s Merchant Panel includes national, multi-regional and regional merchants such as Buildbase, Jewson, Travis Perkins, EH Smith, Gibbs & Dandy, MKM and Bradfords. GfK’s Builders’ Merchant Point of Sale Tracking Data represents more than 80% of the value of the builders’ merchant market. GfK insights can trace product group performance and track relevant features. GfK can also produce robust like-for-like market comparability, tailored to the requirements of an individual business. The Builders Merchant Building Index Builders Merchant Building Index (BMBI) appears every month, in print and online. A full quarterly report is published every three months. The BMBI is a brand of the Builders Merchant Federation. Launched and produced by MRA Research, it uses sales-out data from GfK’s Builders Merchant Panel. BMBI includes a panel of leading industry Experts, who speak exclusively for their markets.
For the full report, including comments from the BMBI’s panel of leading industry Experts, please visit www.bmbi.co.uk.
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MACHINERY
The UK’s Leading Glass & Glazing Newspaper
STOCKED MACHINERY FROM HAFFNER MURAT Award-winning machinery experts Haffner Murat Ltd has confirmed their popular SBA-2 and SBA-4 machining centres are now available from stock with rapid delivery into fabricators.
demand for our machines but demonstrates how fabricators are investing in their businesses for the immediate and longer-term. Having two of our most popular machines available from stock, will certainly help support the growing demand for our products.” Fabricators looking to invest in machine automation have also been boosted by the Government’s new superdeduction initiative. From 1st April 2021 until 31st March 2023, companies investing in qualifying new plant and machinery will be able to claim a 130% super-deduction capital allowance, cutting tax bills by up to 25p for every £1.00 invested. Dave said: “With the launch of the new Government initiative, there has never been a better time to invest in machinery. Since this proposal was announced, we have already witnessed a further surge of interest as fabricators look to invest.”
Dave Thomas, Managing Director at Haffner Murat, explains: “Due to the completion of our new state-of-the-art purpose-built factory in Istanbul, Turkey, we have rapidly increased our manufacturing output. This has resulted in two of our most popular machining centres now being available from stock, which supports the growing demand from customers looking to bring high-quality automation into their businesses.” The SBA-2 and SBA-4 machines are the stalwarts of Haffner Murat’s expanding machine portfolio with features and developments purposely designed to support fabricators’ businesses at every level. The machines are available with routing and sawing stations that can be mixed and matched to meet precise individual requirements. Every element of the machines has been designed to improve production quality and accuracy and allows fabricators to scale up or down their output as demand dictates.
Dave said: “To put the demand for automated manufacturing into context, we have been consistently selling automated packages since our return to work following the first lockdown. This not only shows the
The SBA-2 and SBA-4 machining centres have been setting the standard in automation machinery for many years. With the machines now being available from stock and the incentive to invest from the Government, there has never been a better time for fabricators to capitalise on the benefits Haffner’s automation can bring. Tel: 01785 222421 www.haffnermurat.com
FIRST EMMEGI R6I MACHINE INSTALLED IN UK Just a few months after the installation of the first Emmegi 4m Comet R4I 5 axis CNC machine in the UK, Emmegi (UK) has now also completed the installation of the first, larger Comet R6I version. That machine has gone into Charles Henshaw & Sons, the Edinburgh-based façade specialists, who manufacture both aluminium and steel curtain walling and integrated façades. Like so many fabricators, Henshaw is experiencing an increase in demand on commercial projects across the UK, so has made the investment in order to expand its manufacturing capabilities. Three years ago, Henshaw had invested in a heavy duty 10.5m Emmegi Satellite XT 5-axis machining centre to cut and prep oversized curtain walling profiles and bespoke elements; and has been impressed by the quality and durability of that machine. The mobile gantry on the Satellite enables different workpieces to be machined at the same time in two separate work areas, or one end loaded and unloaded while the machine is operating at the other. The Comet R6I offers many of the same opportunities for production efficiencies as the Satellite XT, with single or double zone modes which allow for machining either a single 6m bar length or multiple shorter lengths. The I in the R6I model means that the machine offers ‘Independent’ positioning
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of the servo-controlled vices. That means when the electrospindle is operating, the machine can be automatically setting up the vices ready for machining in the next area and this obviously has the potential to save significant amounts of operator time. The Comet R6I can machine bar lengths up to 6m, machining from -15° to 90° on the horizontal axis and a full 360° forwards and backwards on the vertical axis across all the profile faces. It has a 12-piece tool magazine on the gantry that can hold a blade with a maximum diameter of 250mm for cutting and notching large sections and a guaranteed fast changeover time. It also has a mobile worktable for easy loading and unloading which increases the machinable section on the vertical axis as well.
for our products and services on a UK nationwide basis.” Ian Latimer, Emmegi UK’s Managing Director, said demand for machining centres has remained strong throughout the pandemic. He commented: “There’s certainly no lack of confidence in the market. We’re seeing fabricators right across the UK making really significant
investments in machinery – partly to keep pace with demand and cope with the limitations imposed by social distancing in their factories, but largely because they want to optimise their efficiency in the way that Henshaw has done ready for when the market returns to something like normal.” More details at: https://www.emmegi.com/ en/home and https://henshaw.uk.com/
The R6I at Henshaw has also been installed with a fully soundproofed cabinet to minimise noise levels in the factory. Graham Chung, Henshaw Managing Director, commented: “We chose the Emmegi Comet R6I as a natural upgrade on our current CNC machine and it is fully delivering on our criteria to advance our manufacturing capabilities. Although there are other CNC machines similar to the Comet R6I on the market, we decided to go with Emmegi as we have had a long and prosperous relationship with Emmegi UK. This further investment, only 3 years after the installation of the Emmegi Satellite CNC, is a reflection on our expanding order book and the increase in demand
May 2021 | www.glassnews.co.uk
SBA-2 & SBA-4 Machining Centres –
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Designed to support fabricators’ businesses at every level
Key Features: • Heavy-duty design for long-lasting reliability • 10 bar loading system (max 6.5m length) • Cutting station with 3 x 550mm saw-blades for greater accuracy and output
• Routing & Sawing station can be mixed and matched to precise individual requirements • 15” touchscreen PC with Windows 10 operating system • Finance options available*
STAND J36
Computer controlled technology
Tel 01785 222421 www.haffnermurat.com The Accolade Building, Common Road, Stafford, Staffordshire, ST16 3EQ
* Subject to status. Terms and conditions apply.
WHY THERE’S NEVER BEEN A BETTER TIME TO
INVEST IN FABRICATION AUTOMATION
As new government tax incentives are announced, Dave Thomas, Managing Director at award-winning machinery specialists Haffner Murat, says the case for automation has never been stronger. New rules introduced by the government mean that you could cut your tax bill by up to 25p for every £1 you invest in machinery for your business. Investment in machinery is always a wise move, but there really never has been a better time to do it. The government is calling its new initiative a super-deduction. From 1st April 2021 until 31st March 2023, you will be able to claim a 130% super-deduction capital allowance on qualifying plant and machinery investments and a 50% first-year allowance for qualifying special rate assets.1 This is a great deal for businesses, but there are good reasons for the scheme. It’s very easy to think that you can’t afford to invest in machinery. Many businesses have thought just that – investment in machinery by the manufacturing sector declined after the 2008 financial crisis. But the truth is you can’t afford not to. I’ve always said it, but investment in plant and machinery makes a massive difference to productivity. In fact, there’s a clear correlation between the manufacturing sector’s decline in investment in machinery since 2008 and our slower rate of productivity growth compared to other countries.2 As a result, the average French worker produces more by the end of Thursday than their UK counterpart can in a full week.3 The importance and value of machinery investment is something more and more businesses are now recognising. We have seen strong growth in sales of our automated packages since the return to work following the first lockdown. And enquiries have surged following the super-deduction announcement. This not
only shows the demand for our machines but demonstrates how fabricators are prioritising investment in their businesses for the immediate and longer term. Two of our most popular machines are our SBA-2 PVC-U Profile Machining Centre and SBA-4 PVC-U Profile Machining Centre. Both machines are available with routing and sawing stations that can be mixed and matched to meet precise individual requirements. Every element of the machines has been designed to improve production quality and accuracy and allows you to scale your output up or down as demand dictates. Alongside these machines, we have an ever-expanding range of Haffner Murat machines, which offer innovative and highquality engineered machinery at some of the most competitive industry prices. We are also the agents for FOM and Italmac aluminium fabrication machinery.
When we speak about the benefits of automation, they often sound too good to be true. Our showroom will mean we can demonstrate more of our machines more often so fabricators can see for themselves the difference they can make. Our investments will help us keep lead times to a minimum and allow us to supply from stock more often. It means we can get businesses up and running with their new machinery sooner rather than later, so they can start to reap the rewards more quickly.
achieving their ambitions. We’re passionate about the potential of automation but we’re equally passionate about serving our customers well. We work closely with you to make sure you’re making the right investment for your business. It’s why many of our customers return to us time and again when they’re ready to upgrade their machinery or expand their operations.
Our expansion is exciting news because it shows that confidence is returning to the industry and fabricators are getting serious about productivity and growth.
So, if you’re keen to boost the productivity of your business, investment in machinery is the way to do it. And there really never has been a better time. There are considerable tax incentives and – when you choose Haffner Murat – shorter lead times that deliver rapid transformation.
And as a business we have a strong track record in supporting our customers in
Tel: 01785 222421 www.haffnermurat.com
To support our customers and keep pace with growing demand, we’ve recently made significant investment in our business. We’ve just opened a new 37,000 sqm purpose-built factory in Istanbul, Turkey to manufacture our machinery. Here in the UK, we doubled the size of our headquarters in 2019 and are just about to add a further 1,990 sqm extension. Part of this expansion will be a new showroom that I know fabricators will find very useful.
1 HM Treasury: Budget 2021 – Super-deduction 2 McKinsey Global Institute: Solving the United Kingdom’s Productivity Puzzle in a Digital Age 3 Financial Times: Britain’s productivity crisis in eight charts
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May 2021 | www.glassnews.co.uk
HARDWARE & SECURITY
The UK’s Leading Glass & Glazing Newspaper
A GRANDMASTER SECURES MAINTENANCE AND MANAGEMENT SIMPLICITY AT CANARY WHARF Managing the complex phased construction of multiple buildings as part of the same development is always demanding, particularly in prestigious locations like Canary Wharf. Ensuring that management of the built assets is efficient throughout the lifetime of the development is equally important and, at a current mixed use development across 32 buildings in Canary Wharf, the key control strategy has been designed for ease of management and maintenance once the buildings are fully occupied. The task of co-ordinating the developer’s key control requirements with design, manufacturing and coordination across all buildings fell to Elite Architectural Ironmongery, a well-established specifier and supplier of architectural ironmongery to major projects, both in the UK and overseas, for almost 50 years. Working collaboratively with Locking Systems, part of UAP, and a locking cylinder solutions and bespoke masterkeying specialist, Elite has supplied Secure by Design approved TS007 3* security rated locks for the project. So far, the locks have been installed in six buildings, with a further two currently in progress.
lock included in the schedule for correct and accurate installation by the multiple contractors. The Locking Systems team inputted in the information from Elite’s specification into the company’s software to produce a detailed design and production schedule. General manager of Locking Systems, Bill Murray explains: “The software accurately designs each lock and its unique key, while ensuring that the lock can also be opened by the relevant master keys in the hierarchy. Achieving this across 32 buildings with a grandmaster key is extremely complex.”
Steve May from Elite Architectural Ironmongery explains: “The goal is to make the key control hierarchy as simple and convenient as possible for the building owner, allowing maintenance teams to quickly identify which master key they need and providing a grandmaster key as an added secure access measure.
DEVELOPING THE SPECIFICATION The new buildings combine commercial office space, ground floor retail and luxury apartments, some of which will be privately owned. For management and maintenance of the building, all areas that remain the property of the landlord need the security and convenience of a bespoke lock for the occupier, while allowing landlord access with the use of a master key. In addition, there are a number of maintenance locations that must remain locked for safety reasons, while remaining accessible to authorised staff with a master key. The client’s requirement was for 10 keyed alike groups across all buildings, categorised for the type of access requirement, such as lift motor rooms, mechanical risers, electrical risers, roof access etc. This will enable maintenance personnel to carry just one key to access all the required areas across any of the buildings. There will also be a single master key for each building, which will operate all maintenance locks and rented residential or commercial units within the specific building. Finally, there will be a grandmaster key that will operate any lock across any of the 32 buildings.
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“Our fully Guild of Architectural Ironmongery qualified staff attended site meetings to discuss the locking strategy and scrutinise the architectural drawings during the build phase. By understanding the general arrangement plans, door schedules, door elevations and specifications, we were able to develop a full specification, allocating each door to a keyed alike group and/or master key.” The specification process involved understanding the door schedule to ensure the size and type of each lock is correct and that any offsetting requirements are factored into the design process. A master chart was then devised for each building and Elite was able to pass this information to Locking Systems for design and manufacture of the locks
All locks manufactured by Locking Systems to Elite’s requirements meet all the necessary European/ ANSI standards, comply with rigorous fire ratings and are suitable for installation in PAS24 doorsets, ensuring peace of mind for the developer and the tenant. Each lock is supplied with a key patented to 2032, which further enhances security because it prevents duplicate keys from being cut by anyone other than UAP. With a wide variety of joinery subcontractors installing the locks across multiple buildings, accuracy of lock and key manufacture are critical to the success of the project. Locking Systems manufacturing process includes hand-pinning of every lock to ensure that it will open smoothly with both its bespoke key and with the keyed alike group key, building master key and grandmaster key. Bill Murray adds: “Manufacturing the keys and lock cylinders by machine provides the consistency and accuracy needed for the project but we believe the precision required for the pins can only be achieved by hand. Every detail of every lock and key for the project is now securely stored on our database, ensuring we can proillvide reliable information for any future maintenance, refurbishment or retrofitting requirements.” www.uapcorporate.com
PRECISION MANUFACTURING The buildings are being constructed in a phased project and the locks are being manufactured at Locking Systems’ Gateshead factory for installation aligned to the build programme. The design process needed to be carried out for all locks, keys and master keys as a single project, however, to ensure the keyed alike groups and master keying solutions incorporate every
May 2021 | www.glassnews.co.uk
SUPA™ EASY
Installation SUPA™ SIMPLE Fits standard preparation SUPA™ FAST Box-to-door in less than 2 mins
SupaSecure TS008 CERTIFIED LETTERPLATE ENHANCED SECURITY SEE FOR YOURSELF AT MILA.CO.UK
HARDWARE & SECURITY
The UK’s Leading Glass & Glazing Newspaper
TOTAL HARDWARE LAUNCHES ITS SUPERIOR 25 STAINLESS STEEL RANGE
DORMAKABA HAS LAUNCHED STUNNING NEW FITTINGS - THE NIGHT EDITION
Trade hardware supplier Total Hardware has just launched its Superior 25 Stainless Steel range of door hardware. Chris Pell, General Manager at Total Hardware, said: “The Superior 25 range is designed to help fabricators and installers truly differentiate their offer. The products provide elegant aesthetics as well as durability and unrivalled protection against corrosion.”
Bringing clarity and light to interior spaces with their glass solutions, dormakaba, has added a stylish new range of matt black fittings to its glass door range. Available for hinged, pivoted and sliding doors, the powder-coated NIGHT EDITION #304 installation sets, locks and handles will ensure a high-quality finishing touch.
The new high-quality Superior 25 range includes Stainless Steel Letterplates, Stainless LBP Lever/Pad Door Handles, Stainless LBP Lever/Lever Door Handles, Slimline Pull Escutcheon, Pull Bars, Stainless Steel Urn Knockers, and Stainless Steel Letters & Numerals.
Coming to the line up later on this year are square and circular central door knobs. All the products have a sleek, elegant aesthetic and suite together to give a coordinated finish to any door. They are available in six finishes, White, Black, Chrome, Gold, Brushed Stainless and Flint. Every product in the range is manufactured from 304 Grade Stainless Steel and the quality of the construction and long service life is reflected in the guarantees. All products are covered by a 25-year surface guarantee and relevant products are covered by a 10-year mechanical guarantee too. Coatings are tested to BS EN: 1670:2007, the European Standard that
specifies the requirements for the corrosion resistance of building hardware for doors, windows, shutters and curtain walling, and have achieved Grade 5, the highest possible standard. Chris said: “The Superior 25 range combines strong aesthetic appeal with a long service life and high functionality. It means it is perfectly suited to projects in tough environments as well as projects with a focus on enduring quality.” Total Hardware supplies quality window and door hardware to trade fabricators and installers across the UK. The strong focus on customer service means many of its clients have been with the business since the beginning. It has strong partnerships with leading worldwide hardware manufacturers and offers a comprehensive range of products for all projects at competitive prices.
A range of dormakaba sets are now available in the new NIGHT EDITION #304 finish, including the MUTO M 60 Wall and Ceiling Mounted Sets. The set is completed with a matt black pull handle, and the DORMOTION damping mechanism, which requires no glass preparation – saving on installation times. Locks, hinges and levers in the Studio Rondo and Classic Sets are now also available in the new finish, whilst the MUNDUS Comfort Set has matt black fittings in PT10, PT20, floor pivot, top pivot and pull handle.
In addition to the sets, selected individual fittings such as Mundus office locks, pull handles, and wall connection profiles are also included in the NIGHT EDITION #304, ensuring a full scope of products fit for a range of end-user requirements. Archie Teagle, Product Marketing Manager at dormakaba says, “Matt Black finishes have become increasingly popular, they provide a beautiful finishing touch to interior design that stand out from the norm. Responding to customer demand, we have developed our NIGHT EDITION #304 fittings to complement our popular glass door products.” As a special feature the fittings confidently bear the “NIGHT EDITION #304” name in laser engraving on one element in each product range. For more information on this pricing, please contact info.gb@dormakaba.com or visit www.dormakaba.co.uk.
The qualities of its Superior 25 range of hardware will enhance its reputation as a go-to supplier for high quality, competitively priced hardware that adds value to a project. Tel: 0113 243 2255 www.totalhardwareltd.co.uk
TOTAL HARDWARE GIVES ITS GROWING CUSTOMER BASE THE SERVICE AND SUPPORT REQUIRED Since 2004, leading hardware supplier Total Hardware has built its business based on a straightforward business ethos: to offer a comprehensive range of hardware products for all projects at competitive prices and back this up with a strong focus on customer service. It’s an approach that means many of its customers have been with the business since the beginning. It’s also helping it to attract increasing numbers of new customers too. Gary Cox, Director at Total Hardware, says: “Customers appreciate the convenience of having a comprehensive range of hardware products to choose from. As well as stocking our own hardware ranges, we have strong partnerships with many leading hardware manufacturers to provide hardware solutions for any standard or premium applications to help support our customers.” One example of a long-standing satisfied customer is Mansfield-based fabricator Vale Window Company, which has been working with Total Hardware since 2006. Managing Director Brian Hackett comments: “We use Total’s Quantum hardware range and source both Yale
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window shootbolt gearing and Glazpart link-vents from them too. The convenience of having a large and versatile range of stock hardware options from one supplier saves us considerable time.” The Total Hardware business model is proving so successful that the company is about to expand its Leeds-based premises to carry even greater stock levels and continue to deliver its competitive lead times for customers. Gary says: “Competitive delivery times are important to our customers, especially with the current increase in demand from the domestic sector. By holding greater levels of stock, we’ll be able to supply more of our hardware ranges to customers quickly.” Total Hardware’s product offering is impressive and includes their popular Quantum range. Exclusively available from Total Hardware, Quantum is a fully suited hardware range ideal for fabricators looking to differentiate their offer and open up opportunities for new business. The latest addition to Total’s growing portfolio is the new Superior 25 Stainless Steel range of door hardware, which provides elegant
aesthetics as well as durability and unrivalled protection against corrosion. Total Hardware’s success is down to delivering on the two requirements of every good business model: provide the products customers want in a way that adds value. And as their expanding business demonstrates, more and more companies know that’s exactly what Total Hardware delivers. Tel: 0113 243 2255 www.totalhardwareltd.co.uk
May 2021 | www.glassnews.co.uk
HARDWARE & SECURITY
The UK’s Leading Glass & Glazing Newspaper
MILA’S SALES TEAM IS BACK AND BETTER THAN EVER
After almost a year of working from home, Mila’s internal sales team is returning to the company’s Daventry HQ, while the external team is getting out and about again visiting customers safely.
after the first lockdown, stay in regular contact with customers, and, above all, keep customers supplied with as much stock as possible. Ryan, who is no relation to Julie, has already been in the hardware sector for five years so brings with him a good deal of knowledge and experience which will really benefit all those Mila customers he can now start to visit. Mila’s Managing Director Richard Gyde said: “One of the big things that Mila customers tell us they like about our service is the partnership that exists between our internal and external sales teams. They work as buddies so that every customer always has someone they can contact about their account, and they share insights and customer knowledge so that we can deliver a service which really adds value.
The return has coincided with the promotion of Mila’s National Sales Manager Julie Holmes to a new role as Head of Sales, and the recruitment of Ryan Holmes as a new Area Sales Manager. Julie joined Mila eight years ago and worked across area sales and key accounts before becoming National Sales Manager in 2018. Her promotion is testament to the commitment and leadership she showed throughout the pandemic, during which time she helped Mila win praise for its unstinting efforts to restore normal service
“Like most businesses, over the past year, we’ve definitely made a success of working from home, but blending that now with Julie Warner Ryan Holmes, Area Sales Manager, Mila time forProduct our teams to be in the office Manager Julie Warner Product Manager Carl F Groupco Warner CarlJulie F Groupco Product Manager Carl F Groupco Julie Warner Product Manager Carl F Groupco
Experts in Experts in Experts in Hardware Experts in Hardware Hardware Hardware
“ We’ve steadily increased the We’ve steadily increased the we buy from range of hardware increased the last “ We’ve ange of hardware we buy from Carlincreased Fsteadily Groupco over the We’ve steadily the rangeover of hardware we buy from arl F of Groupco the last 16 years. Their product range, ange hardware we buy from Carl F Groupco over the last 6arlyears. Their product service and F Groupco overlevel therange, last support 16 years. Their product range, ervice level and support has proven them to 6 years. Their product range, service level and supportbe our as proven them to be ourto be our proven them preferred hardware supplier…” ervice levelhas and support preferred referred supplier…” as provenhardware them to hardware be our supplier…” Scott Dowling referred hardware supplier…”
Julia Holmes, Mila's Head of Sales
together will undoubtedly give everyone a really welcome boost. “I know that customers will feel the benefit and I’m sure that all those who are receiving visitors will be pleased to see our team face to face again.” More details are at: www.mila.co.uk
Get in touch Get in touch and speak to Get in touch and speak to one of our and speak to Get in touch one of our experts today: and speak to one of our experts today: one of our today: experts experts today: t. Peterborough:
t. Peterborough: 01733 393330 01733 393330 t. Peterborough: t. Peterborough:t. Cumbernauld: 01733 393330 t.01733 Cumbernauld: 393330 01236 721557 01236 721557 Cumbernauld: t. t.Cumbernauld: e. sales@carlfgroupco.co.uk 01236 721557 01236 721557 e. sales@carlfgroupco.co.uk w. www.carlfgroupco.co.uk e.e. sales@carlfgroupco.co.uk sales@carlfgroupco.co.uk w. www.carlfgroupco.co.uk w. www.carlfgroupco.co.uk
w. www.carlfgroupco.co.uk
Scott Dowling
Cairngorm Group cott Dowling Cairngorm Group airngorm Group cott Dowling airngorm Group
www.glassnews.co.uk | May 2021
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HARDWARE & SECURITY TOTAL HARDWARE LAUNCHES TWO NEW HIGH-SECURITY QUAD LOCKS Leading hardware provider, Total Hardware has launched two new highsecurity Quad Locks. Designed for use on PVC-U windows, the new Quad locks feature bi-directional locking cams for improved security performance with a new flush sash option too. Commenting on the introduction of the new Quad Locks, Gary Cox, Director at Total Hardware, said: “Quality and security is extremely important to us and we continually evaluate our hardware components to ensure we are offering our customers the best combination of quality and value. Our high-security Quad Locks offer a wealth of features and benefits that will enhance our hardware portfolio even further.” Both new Quad Locks have been designed to be fast fitting with no cropping and offer quick and easy compression adjustments offering time-saving benefits to fabricators. The larger locks, 750mm – 1150mm sizes, feature eight cams for additional product security. Both Quad locks are available in 7.7mm and 9mm cam heights with a choice of 20mm and 22mm backset variants. The locking cams maximise both engagement and frame clearance and together, these features offer fabricators superior product performance. The flush variant is available in both left-hand and right-have versions with additional cams for secure locking in the night vent position on popular flush window styles. As you would expect from a Total Hardware product, the new Quad Locks meet the same high-performance standards for peace of mind. They have been tested to 50,000 cycles, corrosion resistance tested to EN 1670:2007 Grade 5 and achieved both PAS24:2016 and Secured by Design accreditations. The new Quad Locks come with a 10-year mechanical guarantee. With the addition of the new Quad Locks, Total Hardware is not only offering fabricators and installers a complete hardware solution, but it’s also giving them peace of mind that they’re installing a bestin-class hardware range. The new Quad Locks are now in stock and available to order. Tel: 0113 243 2255 www.totalhardwareltd.co.uk
The UK’s Leading Glass & Glazing Newspaper
TOTAL HARDWARE ANNOUNCES NEW SECURED BY DESIGN ACCREDITATIONS Leading hardware supplier Total Hardware has announced three of its most popular products have achieved Secured by Design Status, opening up a new level of opportunities for fabricators and installers. Greg Morris, Sales & Marketing Co-ordinator at Total Hardware, said: “Secured by Design is a valuable accreditation, offering additional benefits to specifiers and homeowners alike.” The products now available with Secured by Design status are the popular Duration Friction Stays, including the Standard, Egress and Easy Clean variants, the Flush Sash and High Security Quad Locks, and the Quantum MK3 Cranked and Inline Window Handles.
Secured by Design is the official police security initiative that works to improve the security of buildings and their immediate surroundings to provide safe places to live, work, shop and visit. Its product accreditation scheme – the Police Preferred Specification – provides a recognised standard for all security products that can deter and reduce crime. Total Hardware supplies quality window and door hardware to fabricators and installers across the UK. The strong focus
on customer service means many of its clients have been with the business since the beginning. It has strong partnerships with leading worldwide hardware manufacturers and offers a comprehensive range of products for all projects at competitive prices. And as these new accreditations show, it is always looking for ways to support its customers by continually adding value to its ranges. Tel: 0113 243 2255 www.totalhardwareltd.co.uk
Greg commented: “The Secured by Design accreditation gives fabricators peace of mind, knowing that the hardware has passed rigorous testing. These products will take their place alongside the other products in our range with this valuable accreditation.” Total Hardware prides itself on the quality and value of its offering. Reflecting this, all the products that have just achieved Secured By Design status come with ten year mechanical guarantees and the Quantum MK3 Cranked and Inline Window Handles
MARKETING STYLE AND SUBSTANCE FROM KUBU Kubu is far more than just a brand as the company explains, it’s a lifestyle product making for a smarter home. It’s also helping to opening up a wealth of sales opportunities for Kubu Pro Installers and manufacturing partners, with marketing right at the very heart of the proposition. Lauren Bromley head of brand for Kubu commented: ‘We’ve looked far beyond the echelons of this industry and into the smart-home sector, which is
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also come with a ten year surface guarantee.
ultimately where the brand resides from a consumers perspective. If you think that this £multi-billion market includes the likes of Google Nest, Amazon’s Ring and Samsung’s SmartThings, the latter boasting over 150million users worldwide, then it’s a huge opportunity for this industry.’ She added: ‘Smart-sensor technology will help revolutionise this industry
and already we’ve partnered up with some of the most successful manufacturers and installation companies. We’ve also developed the marketing assets required to help make this a mainstream consumer proposition.’ Kubu is a consumer-facing smart home brand and so it’s for good reason that they have put in place a marketing programme at the point of sale at installation level.
There’s a showroom branding programme in place and a wide range of POS materials all helping to close more sales and to help bring the window and door sector into the smart home landscape. There’s little cost throughout the supply chain for Kubu enabled windows and doors, as the multi-point locks carry a captive slot for the Kubu smart-sensor and there are also no additional works at the point of installation. The Kubu smart philosophy is only ignited once the smart-sensor is inserted into the door or window after installation and activation takes just a matter of minutes. For further information about becoming a manufacturing partner or Kubu Pro Installer then please visit kubu-home. com, e-mail support@kubuhome.com or call 0330 555 9545 for a free information pack. You can also follow them on all leading social media platforms @KubuSmart.
May 2021 | www.glassnews.co.uk
TECH TALK
The UK’s Leading Glass & Glazing Newspaper
TECH TALK with Sarah Gyde, Marketing Director, Mila
WHAT’S THE POINT OF A PATENT? This is an industry which can rightly be proud of its track record on innovation. Time and again, we prove that we can ride to any legislative, environmental or practical challenge – you’ve only got to think about the development of A-rated windows, selfcleaning glass and antimicrobial hardware. Even when there is a sense that something is beyond our capabilities, talented teams of designers and engineers deliver a solution, and we all stride confidently onwards. When there’s a collective benefit to the innovation, it’s probably easy to take for granted the vast sums spent by individual businesses on the R&D required to get us there. However, where the benefit is specifically to an individual business that is looking to gain a competitive advantage in the market, as well as overcoming a wider industry problem, it seems completely justifiable to me for that product to be
www.glassnews.co.uk | May 2021
with, and they have always been intended to both support and empower innovation. Without some kind or protection from copying, there’s a much reduced incentive for manufacturers to invest in product innovation, and that has a negative impact across any sector. Sarah Gyde, Marketing Director, Mila
patented. Surely, that investment has to be protected in a meaningful way. Speaking from a marketing perspective, there are always going to be lots of broad benefits to a product being patented. It loudly and proudly communicates the fact that this product has come from a business which invests in innovation, it helps to identify to customers those products which have real USPs, and it allows manufacturers to exploit the sales opportunities without fear that the product will be copied. Patents obviously give a certain level of security to the company they’re registered
Obtaining a patent can be a time consuming and fairly expensive process though. In an ideal world, it can take as little as 18 months and cost around £1000 but, if there’s anything complicated in your application, it typically takes around 4 years for the patent to be granted and, if you need to involve a patent lawyer, prices can escalate pretty quickly. Patents can be held for up to 20 years if the relevant fees continue to be paid but in reality, most innovations can expect to be overtaken long before that. What’s significant of course is that, once granted, patent applications are available for public view, so it’s relatively easy for any of your competitors to see the details of the innovation you are seeking to protect. In practice, patent infringement isn’t something we see that often, but when we do, a well-documented legal process exists to ensure that manufacturers can obtain an injunction and even claim damages. That means it’s generally enough to issue a warning to an unscrupulous competitor to alert them that you will take action to
protect your patent, but the fact remains that it is a criminal offence to sell a product which you know copies someone else’s patent and it has to be taken seriously. At Mila, we have a huge number of patents in place on both complete products and individual product features – a reflection, of course, of the fact that we design and develop so much of our range in house. We have a team of highly experienced product design engineers here who are constantly looking for original solutions to make products perform better, last longer, meet new standards or be quicker and easier to fit – whether that’s the clever concertina action in our new TS008 compliant letterplate or the patented adjustment action in our bestselling ProSecure door hinge. We are immensely proud of our track record on innovation and certainly play our part in advancing the technological capabilities of this industry. We will though always reserve our right to protect our patents from imitations and copycats and would encourage other businesses to do the same. In the end, I think it’s in the wider interests of the industry for companies that do invest in innovation to be able to generate a meaningful payback for themselves and their customers. More details at: www.mila.co.uk By Sarah Gyde, Marketing Director, Mila
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GLASS CORNWALL GLASS MOVES TO REASSURE CUSTOMERS ON LAMINATE SUPPLY Cornwall Glass has said it expects to be able to guarantee IGU supply to its established customer base in face of global shortages in the supply of laminates.
PYROGUARD INTRODUCES EXPANSION PROGRAMME NEW RIBA CPD ON FIRE SAFETY GLASS
PYROGUARD ACCELERATES INTERNATIONAL
Pyroguard, the global provider of fire safety glass solutions and part of the Technical Fire Safety Group, is pleased to introduce its latest RIBA approved CPD for the fire safety sector: ‘Fire safety glazing – a system not a product!’
With two of the UK’s three float glass manufactures already limiting supply of laminated products, Mark Norcliffe, Joint-Managing Director, Cornwall Glass Manufacturing, said that the IGU sector faced a summer of uncertainty. “We’ve seen massive demand for laminate glass from our own sector, which has placed pressure on supply. At the same time supply has been disrupted by reduced manufacture of PVB resins, particularly by a single US manufacturer and the supply that has existed has been swallowed up a resurgent automotive industry. This created significant pressure on supply at the end of this month [April], which we expect to continue for the next three months at least”, he said. “We have been working closely with Saint Gobain, our main supplier and we are confident that we will have enough product to continue to meet reasonable customer demand, but it is tight and for much of the industry, I believe it’s going to be very bumpy in the months ahead.” Processing glass and manufacturing IGUs across all three sites in St Austell, Plymouth and Highbridge, Cornwall Glass Manufacturing is a division of Cornwall Group. In addition to the supply of standard IGUs, its Plymouth operation is specifically geared towards the manufacture of oversized products with its Bystronic line capable of handling units of up to 2.7m X 5m. It announced plans to further expand its operational capability in March with a pledge to commit £6m to its Highbridge operation. This will include the ability to manufacture over-sized units at a second facility, heat soak capability and specialist glass processing operations. Mark continued: “The challenge that we and everyone else has, is that laminates have become an almost default specification in home improvement and new build since Part Q. Lower availability of PVB means that those products which are reliant on it, security glass but also acoustic laminates, are going to be in short-supply. For more information please call 01726 66325 email info@cornwallglass.co.uk or log on at www.cornwallglass.co.uk.
Pyroguard, part of the Technical Fire Safety Group and the world’s leading independent provider of fire safety glass, has accelerated its international expansion programme, with the appointment of Kevin Frisone as the new Sales Director for North America in the latest series of investments. Pyroguard has invested strongly in international markets in recent years, as part of a rapid international expansion programme which has delivered significant revenue growth. Working with local certification bodies to understand regulations and develop essential localised test evidence, the company now holds market leadership across several European territories and has an increased presence in many others, including Iberia, Germany, The Nordics, Belgium, Middle East and India. As the new Sales Director for the North American region, based in the mid-West, Kevin will be responsible for promoting Pyroguard’s fire safety glass solutions in the US and Canadian markets, creating strong customer relationships and working closely with local testing laboratories. An established and experienced sales leader, Kevin brings with him a wealth of knowledge of the architectural and fire safety glass market sectors. Speaking about the appointment, Jason Walker, Pyroguard’s Group Sales Director, commented: “2021 is another exciting and challenging year for us, as we continue to grow and expand on an international level. The United States offers a great new market opportunity for Pyroguard, aligning perfectly with the Group’s high growth strategy and bringing with it real potential. With the help of Kevin in his new role, we will establish strong foundations in North America.” The world-leading manufacturer and provider of fire safety glass, Pyroguard now has revenue in over 30 countries, as well as several international customer support offices, with a strong market share across Europe. In addition to the US market, Pyroguard is also currently expanding into Italy, part of a wider plan to further strengthen the Group’s European presence.
Aimed at architects and specifiers, Pyroguard’s new CPD has been developed to help raise awareness of the role of and types of fire safety glass available, while educating the industry on the various factors to consider when specifying a suitable fire safety glass system. As well as explaining more about the role of fire safety glass and the part it can play in a building’s passive fire protection strategy, the CPD provides information on the three different classifications (E, EW and EI), with real fire test videos to demonstrate these varying performance levels. It also provides an overview of the current testing standards, the different framing systems and discusses how the multi-functionality of fire safety glass can facilitate innovations in architectural design, with reference to recent project examples. Speaking about the CPD, Andy Lake, Sales Director UK & IRE at Pyroguard said: “People walk past fire safety glass all the time without realising it. That’s because it’s an ideal way to preserve the aesthetics and architectural design of a building, while still providing a form of high-performance passive fire protection. “There still remains some confusion within the industry about how fire safety glass works, the classifications and applications and its use within a building. Our CPD serves to both educate and raise awareness, providing architects and specifiers with the knowledge needed to confidently specify a fire-rated glazed system on their next project.” The ‘Fire safety glazing – a system not a product!’ CPD will be delivered as part of RIBA’s 2021 Digital CPD Roadshow under the following core curriculum subjects: ‘Health, safety and wellbeing’ and ‘Design, construction and technology’. To learn more about Pyroguard, please visit: www.pyroguard.eu or for more information on the RIBA CPD Roadshow, please visit: www.ribacpd.com/cpdroadshow/.
“People walk past fire safety glass all the time without realising it. That’s because it’s an ideal way to preserve the aesthetics and architectural design of a building, while still providing a form of high-performance passive fire protection.”
For more information about Pyroguard, please visit: www.pyroguard.eu.
"The United States offers a great new market opportunity for Pyroguard, aligning perfectly with the Group’s high growth strategy and bringing with it real potential. With the help of Kevin in his new role, we will establish strong foundations in North America.” 78
May 2021 | www.glassnews.co.uk
The UK’s Leading Glass & Glazing Newspaper
COLD CALLING
DANNY WILLIAMS
‘COLD CALLING’ Each month our special correspondent Danny Williams* replies to a reader’s letter... “We are a busy installer of windows and doors and a bit of roofline, near Southampton. We applied for work under the Green Homes Grant scheme but heard nothing back. Looks like a bit of a fail to me…” JH Hampshire Never has so much, been wasted by so few, for so many. Apologies to the Great Man for this blatant and repeated misuse of his quote, but I couldn’t resist this to sum up my feelings about the debacle that was the Green Homes Grant. That you didn’t receive a reply probably saved you hours or even days of your valuable time on a scheme that was doomed to failure before it even began. It’s been canned now and universally panned but I’ll rake over the coals one last time. As an industry we should always be grateful for Government support, even if it doesn’t really amount to much in real terms. Any messages of encouragement to homeowners to improve their pile is welcome. But when the Green Homes Grant was announced originally, it resulted in cancelled and stalled sales! Losing work due to a Government initiative is a first for me. When the scheme was announced in July, TV’s Money Saving Expert Martin Lewis was quick off the mark with the outline information that the Government would be providing vouchers for home improvements, that included double glazing, when the scheme began at the end of September. He was attacked by many in
the glazing industry but he was just doing his job. The scheme itself was barely thought through so the announcement, with even less detail, was a disaster. I can just imagine some ‘Crispin Ponsonby-Smythe’ in Whitehall frothing over Rishi and congratulating him on a ‘thimply smathing idea!’; it’s right out of ‘Yes, Minister’. The scheme looked ‘thimply thuper’ to thousands of homeowners who immediately thought ‘Bingo, I can save five grand on my new bi-folds!’. The only good news was that more didn’t jump on the bandwagon and cancel their orders; or at least they were persuaded that once they cancelled it would be months before they could regain their place in an ever-lengthening queue for new windows and doors. If you remember back to that time JH, we had barely emerged from the first lockdown to be greeted by a wave of pentup demand for our products. To say that the announcement of the Green Homes Grant scheme pee’d on our parade would be an understatement. With the main criterion for windows being that they had to replace ‘unicorn’ windows – or single glazed if you will – the opportunities for homeowners to enjoy this gravy train were immediately diminished. Add in that windows and doors were a long way down the list after insulation, heat pumps and my old nemesis, solar, and there was absolutely nothing left in the pot for double glazing anyway. Oh, and knocking us further down the ladder, installers were expected to comply with obscure (for our industry anyway) PAS schemes that were pretty much unheard of before this scheme was announced. So, let’s recap: only single glazed windows could be replaced; in the unlikely event that any of the five grand grant would be left after expensive primary options were taken
up; and even then, nobody could fit them anyway. Whoa! It’s gone so let’s move on: The Government’s commitment to net zero emissions by 2050 is admirable. But again, without demonstrating practical, workable ways of getting there, it’s just another spoofy headline. And that seems to me to be the key problem in all of this: the decisions seem to be more about being trendy than what really works, the power of a headline rather than pragmatism. In simple terms there is enough data around to prove the cost effectiveness of making fundamental improvements to the fabric of buildings, of how many British homes may be improved significantly, by improving insulation levels and, of course, installing efficient windows. And especially compared to the cost of such devices as air and ground-source heat pumps for example, which only provide a useful solution when a homeowner upgrades their boiler. Which means offering good old-fashioned grants for installing and upgrading the bits of homes that are simply the cheapest and most effective – not just cost-effective – to reduce energy consumption. And whilst windows and doors might not be as effective as cavity wall or loft insulation at reducing energy consumption, they are one of the most popular home improvements available. And by offering a reduction in VAT for example - down to 5% please Rishi - if not an all-out subsidy, thousands more punters will dip their hands in their pockets, effectively paying for the discount. It’s pushing against an, ahem, open door.
INSTALLER FOCUS
TOMMY TRINDER
GOES TO THE POLLS! Tommy Trinder have taken a novel approach to deciding which composite doors are added next to their award winning Framepoint® App; they have put it to the vote! “Framepoint® is already the most flexible, fast and exciting way for installers to quote their composite doors,” says founder and CEO Chris Brunsdon. “But we want to go further. We’re on a mission to create the world’s most comprehensive composite door sales tool, and it makes sense to ask our customers to help drive it!” Every month, Framepoint® users are being asked to take part in a poll to rank a selection of composite doors from 1 to 10 based on the designs they sell most. The team at Tommy Trinder then count and verify the votes and upload the winning styles to the platform. “The benefit for installers is that they get all the composite doors they need, regardless of manufacturer, and they can quote these seamlessly in one app alongside all their other products; casements, bi-folds, patios, sash windows.” Framepoint® brings other flexibilities too when quoting composites. Installers can touch to show composite doors set in welded or mechanical outerframes, with or without cill horns. They can be added as part of a coupled item - abutting any style of window (sash, flush, casement, tilt & turn) and can easily be combined within a bay. Ideal, for example, to model porches, with bespoke Georgian or lead layouts in top lights or side panels. But perhaps the most popular feature remains the firm’s ‘makeover tool’, says Chris: “Makeovers, where installers overlay new windows and doors onto an image of the clients house, are becoming a staple of the sales process. We’re seeing volumes grow exponentially – in March alone over 2,800 makeovers were prepared for homeowners by installers via the app. Being able to model a composite door alongside a houseful of windows is really helping installers win orders.” Installers can find out more about Framepoint® and book a free demo at www.tommytrinder.com.
The upshot is this: stop overcomplicating things with smart-arsed schemes that are more about the headline than a solution. And if you need a little more practical, hands on experience to steer you down the right route Rishi, ignore Crispin and come to Danny. Catch up soon then!
* Danny Williams is managing director of Chelmsford based Pioneer Trading and has been involved with all aspects of the windows and doors industry for 30 years. His activities include manufacturing a full range of windows and doors in PVC-U and aluminium, an IGU facility, retailing and commercial contracting.
www.glassnews.co.uk | May 2021
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INSTALLER FOCUS
The UK’s Leading Glass & Glazing Newspaper
LAUNCH OF ILLBRUCK TP654 MULTI-FUNCTIONAL WINDOW AND DOOR TAPE OFFERS AN AIRTIGHT SOLUTION TO MEET SUSTAINABILITY GOALS Designed with sustainability, convenience and ease of installation in mind, illbruck has utilised the latest in technology and innovation to develop its new TP654 illmod TRIO 1050 window and door sealing tape. Setting the pace for the sector, TP654 offers a premium solution to meet the modern demands for energy and acoustic performance, coupled with exceptional weather tightness, strength and safety features as standard. Recognising that airtightness is a key element to achieve high energy performance buildings, TP654 has been engineered under a new geometric system to ensure warm (or cold) air is kept within a building. As a result, the system will achieve new levels of energy efficiency, and streamline projects for installers. Available in only two dimensions covering joint widths between 6 - 25mm, users benefit from easy and reliable selection and enhanced stock control - and with TP654’s rolls up to 90 per cent longer, less roll changes help speed up installation.
“The product is designed with sustainability in mind, as the construction industry is now working to nearly net zero energy use in new buildings since January this year, and achieving airtightness in buildings will be a key component of that. “TP654 offers a lock tight solution to meet this need, centred around the development of new closed cell foam and airtight film technologies within the product’s design, combined with a new geometrical shape for maximum performance. “The system helps to create a comfortable and safe environment for building users too, with the design offering enhanced thermal and sound insulation to deliver good acoustic performance, as well as the reassurance of a B1 flammability class. “Longevity is also assured, with TP654 formulated to robustly withstand weather conditions including UV rays and driving rain resistance up to 1050 Pa.” Offering sealing and bonding products for windows, façades, interiors and exteriors, illbruck is one of CPG’s portfolio of leading construction product brands, which also includes Tremco, Flowcrete, Vandex and Dryvit, as well as Nullifire. These high-performance building materials - including roofing and waterproofing solutions, as well as sealing, bonding,
insulation, flooring and fire protection systems – together offer a single source for specifiers and contractors. All CPG customers also have access to enhanced resources, including technical support from industry experts, new product development opportunities and access to pioneering technologies. Full training, including CPDs, application training (both practical and theory) and onsite support such as surveys, complete the service package.
“The system helps to create a comfortable and safe environment for building users too, with the design offering enhanced thermal and sound insulation to deliver good acoustic performance, as well as the reassurance of a B1 flammability class.”
Out on site, inside/outside confusion is eliminated, with the moisture-variable layer enabling TP654 to be installed either way on the frame. Quick and easy installation is also assured with the proven, high-quality liner designed not to tear, and windows can be easily positioned, due to the new smooth surface structure of the outer foam. Concerns over remedials are also banished, as a result of the tape’s ability to keep its original length permanently, eliminating the possibility for air leaks. Alistair Inglis, Sales Director for Construction Products Group (CPG) UK’s Sealing, Bonding & Insulation division – which includes the illbruck brand - said: “We have gone back to the drawing board to bring TP654 to the UK marketplace. “It has been designed to offer not only perfect performance, but also perfect installation properties, centred around reliability and simplicity, whilst offering installers time-saving and optimal longlasting results, and the avoidance of costly remedial work.
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More details at https://www.illbruck.com/en_GB/discover-our-new-tp654-illmod-trio-1050/ May 2021 | www.glassnews.co.uk
INSTALLER FOCUS
The UK’s Leading Glass & Glazing Newspaper
10,000 TRAINING FUND UNAFFECTED QUOTES ON BY GREEN HOMES CANCELLATION FRAMEPOINT® IN MARCH Building Our Skills has had confirmation from the Midlands Energy Hub and BEIS that the funding provided for skills training is unaffected by the cancellation of the Green Homes Voucher Scheme.
Tommy Trinder, pioneers of Framepoint Technology®, are celebrating a new milestone; more than 10,000 quotes were prepared by installers using the Framepoint® app in March. “I must admit we are pretty gob-smacked by the numbers,” says founder and CEO Chris Brunsdon. “Usage of the app has grown five-fold in one year. And the values are eyewatering too; just under £56 million pounds worth of work was quoted to homeowners in March!” The number of installers using Framepoint® continues to grow; a further 70 installation companies signed up to use the service in the first quarter. But it's not just new business that is fuelling growth, explains Chris: “Quoting on Framepoint® is fast - it saves installers time. In an effort to claw back valuable hours our existing subscribers are quoting more and more of their work through the platform. Whilst the market remains buoyant, installers are seeking to maximise efficiency and make hay while the sun shines.” The firm reports that on average a homeowner receives two quotes from the platform. Around 60% of homeowners also receive a ‘makeover’ - a rendering of their new windows and doors super-imposed over an image of their property. High average quote values are also a feature; the average quote prepared for a homeowner on Framepoint® now stands at over £5,400 and is continuing to rise.
Speaking about the announcement and the funding, Building Our Skills Ambassador John Ogilvie commented “I think there had been a feeling for some time that the Green Homes Scheme was not delivering as had been originally hoped, and it was a concern to hear it had been cancelled as a big part of it was a commitment from BEIS to upskill the nation’s trades people on the back of it”. “We were therefore delighted to receive immediate confirmation that the funding element for skills training is unaffected,
and in fact that there is the potential for further commitment to training and raising standards to follow”. “Building Our Skills has been proactively promoting practical installer training since its appointment in January. All training is fully accredited by GQA Qualifications the Fenestration Industry’s leading awarding body, and they share our delight that opportunity to continue to provide funded training to help raise skills is going to continue”. “The number of applicants already received, even against the background of the lockdown clearly demonstrates there is a desire in the industry for upskilling at installer level. The training is 100% fully
funded and represents a great opportunity for younger installers, those newer to the industry, and those who are fitter’s mates to expand their practical knowledge”. “We are delighted that we will be able to offer further places on the back of this announcement, and interested parties should visit www.buildingourskills.co.uk or email sayhello@buildingourskills.co.uk for more information.
EPWIN WINDOW SYSTEMS’ CONNECT BRINGS
A WEALTH OF BENEFITS TO INSTALLERS
Connect, the new digital resource centre for Epwin Window Systems’ customers, has already attracted much attention from installers looking to capitalise on the many benefits the digital platform has to offer. Gerald Allen, Marketing Manager at Epwin Window Systems, says: “Connect brings a wealth of benefits to our installing customers, not to mention exclusive discounts and unique offers.” Through Connect, installers can get access to a range of exclusive benefits, including a discount fuel card in partnership with Discount Fuel Services as well as a 10% discount in partnership with TradePoint.
Upselling is key, says Chris: “Framepoint® allows installers to quickly and easily show off premium features such as foils, dual colours, dummy vents, mechanical joints, flush casements and surface mounted bars. It’s no surprise that this helps installers upsell.”
But that’s just the start. There are homeowner finance options, insurancebacked guarantees and installation management software from Onsite 7, the latest cloud-based software giving installers the perfect solution to optimise their workflows.
Installers can find out more about Framepoint® and book a free demo at www.tommytrinder.com.
To help installers sell more easily in the modern world, Connect offers TOUCH Software from the Business Micros Group. TOUCH is a user-friendly software tool that simplifies quoting and ordering online to help win more business. And as a Connect partner, installers have access to exclusive discounted TOUCH Software rates too.
trade, retail and commercial markets. Installers also have access to Brandhub360, where they can order a wide range of professionally designed brochures, point of sale materials, advertising collateral and more. Connect works on desktop, laptop, tablet and mobile and is available 24/7/365, so customers can always access the information they need when they need it helping to streamline their businesses and operate more efficiently. Having all the information at hand is a huge benefit as Profile 22 fabricator, Matthew Spooner, Director of World Group Property Improvements Ltd, explains: “Epwin have always had great technical, marketing and
sales support but accessing them all in one place is a massive step forward. The installer benefits aren’t just token gestures, they actually will benefit installers. I’m very excited about seeing Connect develop.” Gerald concludes: “Epwin Window Systems installers already benefit from fitting our multi-award-winning PVC-U and aluminium window and door systems. They also benefit from working with a business that has the size and scale to be able to offer value-added services such as Connect giving them access to cutting-edge support and unique offers to help them grow their businesses.” Tel: 0845 340 3968 www.epwinwindowsystems.co.uk
Alongside the many discounts and offers, Connect is a one-stop shop for all information. It brings together technical information, including the U-Comply N portal, technical bulletins, manuals, product guides, UKCA marking documentation, and operations and maintenance guides. There is a host of marketing information available, including an extensive image library and downloadable brochures across
www.glassnews.co.uk | May 2021
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CAREERS & QUALIFICATIONS IN FENESTRATION
The UK’s Leading Glass & Glazing Newspaper
SPONSORED BY GQA AND BUILDING OUR SKILLS GQA Qualifications is the only issuer of CSCS cards for the Glass and Fenestration industries. Building Our Skills is a strategic campaign designed to help bridge the growing skills gap in the Fenestration Industry
NEW APPOINTMENTS
NEW APPOINTMENTS
ALUTECH PRIORITISES PRODUCT DEVELOPMENT NEW PRESIDENT OF Alutech Systems is fast growing into a renowned industry name through next level service and out of the box thinking.
joining Alutech, was the challenge of jumping into a company with no onsite product design capability.
The business has experienced unprecedented growth, thanks to friendly, personalised customer service, internationally recognised products and an industry-leading delivery time of just 5 working days on stocked product, due to a huge UK-based stockholding capability.
“I’m looking forward to putting my own stamp on the role. First though, I’ve got a lot to learn about aluminium systems to get up to speed on aluminium profiles, in terms of technical requirements & functionality.”
2021 so far has seen Alutech enhancing its infrastructure in terms of human resources, premises and delivery fleet, as well as creating a new role, which heralds an exciting new era for Alutech in the UK… Dave Duffield has joined Alutech as their first UK-based Product Development Manager. Dave has worked as an engineer in hardware since 2007 and lived in China from 2013 to 2018, where he worked for a manufacturer and supplier to many European hardware companies. In 2016 he began working with Brisant, developing and manufacturing products for them. In 2018, Dave returned to the UK with his young family and was employed by Brisant to develop all their hardware, such as the Sweet furniture range, to great success. More recently though, Dave, whose background was originally automotive design, began looking for a new challenge and came across a job advert on LinkedIn. He says, “It doesn’t often come about that you find such an opportunity so close to home. What appealed to me most about
He explains, “My biggest driver is that I like to see the end result of what I’ve designed, being used in products that are on the market.” And although he’s already settling in well, Dave commented, “I’ve only met a handful of people so far due to many still working for home and social distancing measures.” Similarly, the recruitment process was also quite different from what Dave has previously been used to. “It involved a lot of phone calls and a rather daunting Zoom presentation! My presentation skills were a bit rusty,” he said, “But I must’ve impressed because I was offered the job. “The Managing Director at Alutech, Steve Hudson, has a refreshing approach to business,” Dave observes. “He freely admits when something isn’t his forte and hires the specialists in their field to provide those skills and empowers those people in their roles to do what they do best. This really appeals to me.” Dave is no stranger to liaising with overseas partners and in his new role he’ll be working alongside the Alutech Group product development team in Belarus. He already has a list of projects to get him started. One being the eagerly anticipated new slim window system from Alutech. And another top-secret project that is set to give Alutech fabricators a whole new string to their bow! The Alutech team are ready to take your call on 01924 350 110. Alternatively, you can email enquiries@alutechsystems.co.uk. Visit www.alutechsystems.co.uk and follow us on social media: @AlutechL Alutech Systems Alutech Systems Ltd.
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THE STEEL WINDOW ASSOCIATION IS ANNOUNCED
Stuart Judge, Managing Director of the West Leigh Group (www.west-leigh.co.uk) is the new President of The Steel Window Association (www.steel-window-association.co.uk). He has been handed the reins after Darren Lloyd of Govette Windows completed a six-year tenure at the helm of the progressive association. The SWA represents members’ views and interests in British and European standards bodies, centres of window technology, and other related trade associations, and plays an active role in the formulation of new and revised standards. In addition, the SWA Sales Development Group promotes members to key market sectors via an extensive marketing communications programme. Stuart looks forward to embracing the role and comments, “The SWA has, for many years, been a great source of information for architects and consumers alike and my hope is to build on this for the future to ensure that access and enquirer engagement is as seamless and beneficial as possible. A core focus moving forward will be to develop how member benefits are seen in the physical translation of more business because, after all, we all utilise the same products across the board and the industry and opportunity
“We see thermally broken products as a significant feature in the future market and the SWA intends to support manufacturing and nonmanufacturing members alike with the ability to access this range of products as a result of membership.”
Stuart Judge, new President of The Steel Window Association
landscape should reflect that. As the technical and commercial demands for the products change, the SWA will be focussed on developing solutions for specifiers and providers alike. We see thermally broken products as a significant feature in the future market and the SWA intends to support manufacturing and non-manufacturing members alike with the ability to access this range of products as a result of membership.” SWA members have exclusive access to a range of collectively developed energyrated systems which are compliant with building regulations and that are recognised by the British Fenestration Rating Council (BFRC). The SWA also works in cooperation with both the British and European standards agencies, window research bodies and other influential organisations; including FENSAand as mentioned above, the Construction Products Association and the Glass & Glazing Federation. Members of the Steel Window Association offer a UK-wide service for the repair and replacement of various types of old metal windows, doors and screens, as well as being able to manufacture new fenestration which fully meets the requirements of the building regulations. For further information on the Steel Window Association, please visit www.steel-window-association.co.uk.
May 2021 | www.glassnews.co.uk
The UK’s Leading Glass & Glazing Newspaper
NEW APPOINTMENTS
NEW APPOINTMENTS
JO TO HEAD UP EXPANDED MARKETING FUNCTION AT WINDOW WIDGETS
NEW TECHNICAL SUPPORT MANAGER AT KENRICK
Jo Trotman has been appointed as marketing manager at The Residence Collection and Window Widgets in a newly created role, to head up an expanded function with additional expertise to help further develop both brands.
Leading hardware supplier Kenrick has appointed Daran Woodcock as technical support manager. Daran has joined Kenrick from The Residence Collection, where he was technical support engineer. Daran, who is celebrating 21 years in the industry this year, has also worked in engineering and technical roles for a number of well-known names in the industry, including Epwin, Wintech and Emplas. Based at Kenrick’s headquarters in West Bromwich, Daran will provide technical support to Kenrick’s nationwide customer base. He will help customers with any technical queries or testing requirements and provide training on any new products. He will also be involved in new product development and will take responsibility for all BSI and PAS 24 testing at Kenrick. On his new appointment, Daran said: “I have known Kenrick for many years and have used their window and door locks, so I know that the quality of their products is second to none. When the opportunity came up to join the business I jumped at the chance. I’m looking forward to the variety of role and working with Kenrick’s customers to provide them with a high standard of technical support and customer service.” Steve Williams, Kenrick’s sales and marketing director, who will be marking
CAREERS & QUALIFICATIONS IN FENESTRATION
Daran Woodcock
45 years in the industry this year, added: “Welcome to Daran. He is highly experienced in the industry and the wealth of technical knowledge he brings will really help us to bolster the service we provide to customers. Daran will play a pivotal role in new product development too and we have many exciting new developments in the pipeline that he will be involved in.” Kenrick is a leading supplier of hardware solutions for PVCu, aluminium and timber window and door systems. The company has a proud heritage spanning more than 200 years, having been established by Archibald Kenrick who manufactured buckles and livery fittings. Kenrick’s range of top quality products includes the market leading Excalibur multi-point locking system, the four-point Centurion system and the Easifit and Espagnolette locking systems. Tel: 0121 553 2741 – www.kenricks.co.uk
Bringing with her over 20 years at a German PVCu systems company, Jo brings with her considerable expertise in the sector and her role will be to support the marketing function on an operational and tactical level, while also supporting Sarah Hitchings with the marketing strategy. In additional to this appointment, the company is also looking for a new graphic designer and social media apprentice, to add to the unique in-house marketing team. The team all have individual specialist knowledge and when combined, creates strong and successful marketing activity to promote both brands. Jo commented: ‘I’m thrilled to join this business which has an exceptional corporate culture and industry leading marketing assets. The challenge is now to build on this further with an expanded marketing function and to help support the overall business objectives.’ Sarah Hitchings, sales and marketing director of The Residence Collection and Window Widgets added: ‘This is a significant appointment to the business and will help further ignite our respected brands, while allowing me more time
to dedicate to the sales and marketing strategies. Already Jo has made a hugely positive effect on the department and I’m looking forward to helping shape our brands with her additional support.’ For further information please visit www.residencecollectiontrade.co.uk or you can request a free brochure pack including the stylish and inspirational My Residence Magazine via e-mail at trade@residencecollection.co.uk or by calling 01452 345848. For Window Widgets visit www.windowwidgets.co.uk or request a copy of the product catalogue at sales@windowwidgets.co.uk or by calling 01452 345848.
NEW APPOINTMENTS
CLEARVIEW HOME IMPROVEMENTS BUILDS ON RECORD-BREAKING SALES WITH APPOINTMENT OF NEW OPERATIONS DIRECTOR A North West home improvement specialist has strengthened its senior leadership team as part of ambitious plans to grow 50% by 2024. Clearview Home Improvements, which is part of the Conservatory Outlet Group, has appointed Phil O’Malley as Operations Director responsible for driving expansion and enhancing the company’s already exceptional levels of customer service. He will use more than 20 years of experience in the industry to recruit, retain and manage the existing team of project managers, surveyors and other professionals crucial to the firm’s day-to-day activities across its three showrooms in Nantwich, Preston and Warrington.
www.glassnews.co.uk | May 2021
Phil joins the team at an exciting time, with the company achieving record-breaking sales levels of over £15m from June to December last year and securing the Conservatory or Orangery Installation (over £35K) title at the Glass & Glazing Products Installer Awards. “Clearview has forged a hugely impressive reputation over the past decade as one of the leading home improvement providers across the North West. To be given the opportunity to help guide the business to even loftier heights is incredibly exciting,” explained Phil. Greg Kane, CEO at Conservatory Outlet Group, added his support: “To bring in someone of Phil’s calibre, with a proven
track record of success within our industry, is only going to strengthen Clearview’s position going forward. “We’ve set ourselves some really ambitious growth targets over the next few years to grow by 50% and we’re all delighted to have him on board. It’s shaping up to be a really exciting year for the business.” Phil’s appointment to the Clearview senior leadership team follows the appointment of Phil Brown as Managing Director in December 2020.
hugely successful £30m organisation in just 10 years.
The latter has built a formidable reputation within the industry as Co-Founder and Director of Audas Group (AGL), where he turned a £1,000 start-up investment into a
For further information, please visit www.clearviewhome.co.uk or follow Clearview Home Improvements on Facebook.
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CAREERS & QUALIFICATIONS IN FENESTRATION
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CAREERS
MAKE A DIFFERENCE,
MAKE A PLEDGE AND COMMIT TO INSPIRING THE FUTURE Building Our Skills – Making Fenestration A Career of Choice (BOS) has embarked on a recruitment drive with a difference - ‘highlighting the need for the industry to come together and eliminate its evergrowing skills gap’. Continuing to build on its key objective, heighten awareness of the Fenestration industry to new and young people, the organisation is encouraging individuals from the industry’s community to make a pledge by signing up and committing to its ‘Inspiring The Future’ campaign. The campaign will showcase its many existing supporters including FENSA who is a key partner of BOS, all delivering their own personal messages via social media of why they have committed to ‘Inspiring The Future’ with the aim to encourage others to get involved. Stephanie Tague, Head of BOS commented: ‘In order, to attract new talent, we need
“Building Our Skills has created a variety of useful resources for those looking to help take those first steps on spreading the Fenestration word.’ Stephanie continues, ‘We have produced a series of videos and guidance documents all free to use when visiting schools or engaging with young people.’” to promote our industry positively and encourage more youngsters to contemplate the Fenestration industry when considering their career options. ‘Each one of us has a story to tell, whether you are an Apprentice or a Chief Executive, no one is exempt and the campaign helps set out how by committing to become a volunteer, a champion, an ambassador or an advocate of Building Our Skills you will be making a real difference, raising the industry’s profile amongst the younger generation.’ Stephanie adds.
Stephanie Tague
Committing to being involved with the ‘Inspiring The Future’ initiative, means you will be asked to pledge your support - either as an individual or a business. There are many different activities in which supporters can get involved, including signing up as a volunteer and chatting to young people, sharing with them information about the industry, job roles and career choices.
Christina Shaw
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‘Building Our Skills has created a variety of useful resources for those looking to help take those first steps on spreading the Fenestration word.’ Stephanie continues,
‘We have produced a series of videos and guidance documents all free to use when visiting schools or engaging with young people.’ For those passionate about making a difference in attracting new and young people to address the industry’s skills gap, or just needing a little extra encouragement for how they could get involved and commit, contact Stephanie directly on 07789 344479 or visit www.buildingourskills.co.uk and complete an enquiry form.
May 2021 | www.glassnews.co.uk
CAREERS & QUALIFICATIONS IN FENESTRATION NEW APPOINTMENTS
GLAZERITE APPOINTS NEW PRODUCTION MANAGER FOR ITS NORTH WEST DIVISION The Glazerite UK Group Ltd has appointed a new Production Manager for its North West Division in Bolton. Michael St Ledger, who joins the trade fabricator on 6th April
2021, will oversee the site’s 32-strong operations team and manufacturing processes, with a focus on improving efficiencies. Glazerite’s Bolton site, which manufactures much of the fabricator’s VEKA portfolio, has undergone a major investment and expansion programme over the last two years, and has recently welcomed the arrival of a new site lead in Managing Director, Darren Rhodes. Darren says of Michael’s appointment: “Michael has extensive experience in manufacturing in the fenestration industry and
brings with him new ideas, a passion for quality and a focus on customer service. We are looking to further strengthen the performance of the site and having Michael as part of the team will help us increase our service levels and effectiveness.” Michael adds: “I am excited to be joining Glazerite and I am looking forward to meeting and working with all the team. I come from a background in aluminium windows and bi-fold doors, so it will be good to transfer that knowledge and build on it for a successful career at Glazerite.”
NEW APPOINTMENTS
ODL EUROPE FURTHER STRENGTHENS MANAGEMENT TEAM WITH NEW KEY APPOINTMENT ODL Europe has further strengthened its management team with the appointment of Davy Chada as Finance Manager. Davy joined the Bootle-based business in February 2021 as successor to Steve Ellison, who is leaving the company at the end of March 2021. Speaking of the appointment, Nathan Barr, Managing Director at ODL Europe, said: “I am delighted to welcome Davy to ODL Europe. He brings with him a wealth of experience that will be invaluable to the business. I would also like to personally thank Steve for his superb contribution over the past twelve years with ODL, and we all wish him well for the future.” Having worked with various businesses ranging from owner-managed SMEs to large multi-
nationals, Davy brings with him a wealth of experience and expertise that will help support the company’s ambitious growth strategy. Davy said: “I am delighted to have joined ODL Europe at this exciting time. As an ambitious and focussed business with the backing of a large US parent company, ODL Europe is perfectly placed to grow its UK market share over the next few years and I am looking forward to working with the team to help deliver this objective.” Davy’s appointment is one of several made by ODL Europe in recent months. The company has also made several large-scale investments, including new plant and machinery, a new IT infrastructure and several new core products. Nathan said: “As a business, we focus on being a valuable partner for our
www.glassnews.co.uk | May 2021
customers. These largescale investments and new management appointments will help us to further support our customers as we continue to grow the business.” And in Davy it has an experienced finance professional who can support the business as it achieves its ambitions. Tel: 0151 933 0299 www.odleurope.com
SOFTWARE & IT
WORTH WAITING FOR It’s exactly a year since the Business Micros Group announced details of the new TOUCH software suite, which we said at the time would drive the next generation of lead-generation products and online ordering portals for both fabricators and installers. We launched the first of these new products, our stand-alone TOUCH Vendor lead generation and quoting tool for installers at the start of 2021 and it is doing really well, but when is the next phase and what can customers expect? Our aim has always been to create a lead generation and product ordering tool which serves the needs of the entire supply chain – from the homeowner making the initial enquiry all the way through the surveyor, the installer, the fabricator and the glass, profile and hardware suppliers. It needs to be smart and intuitive to use at every single one of those touchpoints, but ultimately and more importantly, fully scalable so that it can be deployed easily and cost effectively by both fabricators and installers as we roll it out across the industry. When we announced our plan in 2020, we were inundated with requests from fabricators who wanted to be amongst the first to start using the Portal quoting and ordering element of the software on their own websites and provide a linked option for their customers. However, what very quickly became clear was that it would be impossible for us to use the individual datasets held by these fabricators to create the plug and play solution which was always our vision for TOUCH. The legacy data was missing some elements vital to the advances brought by the TOUCH engine and was too disparate for us to rely on to use at scale. So, in late summer, we took the bold decision to power all TOUCH datasets from a library of master datasets for virtually every product in the UK market – profile suites, glass and panel ranges, door slabs and hardware components. To facilitate this, we further increased our investment in TOUCH by bringing in additional personnel with the skills and experience needed to join a new department we call ‘TOUCH Ops’. This is dedicated solely to the creation, maintenance and provision of TOUCH data and is an industry first. It’s safe to say that the TOUCH Ops team alone is larger than some other software houses and is a true measure of our commitment to our concept and to the industry at large. This has obviously been a massive task and is something which I think, in this industry, could only have been achieved by a company with the resources of the Business Micros Group. However, it is now complete, and this is the data which we will be making available for use by every TOUCH customer. Effectively, what we have created is a platform which will allow every single
user – whether they are a fabricator or an installer - to populate their TOUCH systems with accurate data for every product they actually manufacture or sell and to do so quickly, efficiently and costeffectively. Each TOUCH subscriber will have a control layer on their dataset and will be able to filter out colours and variants they don’t sell and even products they don’t have in stock to make for a streamlined journey from enquiry to installation, and this is what will be unique in this market. We are now very close to fulfilling our vision of a fully integrated solution which means that, when a homeowner creates their window and door design via an installer’s TOUCH Vendor online lead generation system, that design is based not only on a product which can physically be fabricated and installed, but also a product which is manufactured and available to order via TOUCH Portal from their chosen supplier. We are obviously very conscious of the fact that we could have delivered a compromised version of TOUCH Portal and the connected version of TOUCH Vendor by now, but we think delaying the roll out to get the platform right for the long term will actually be welcomed by the vast majority of the market. What it also means is that, in time, we will easily be able to add products like garden rooms, garage doors, decking, fencing and other home improvement products to the TOUCH platform and provide even more value to users. It goes without saying that all of the TOUCH data will be available only to TOUCH users, including, of course, all of the installers who are already using the TOUCH Vendor stand-alone lead generation tool. More info at: www.bm-touch.co.uk By Graeme Bailey, Managing Director, Business Micros Group
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Fill in your answer and your contact details below and send your competition entry to: FAO: Miss Christina Shaw, Glass News Competitions, 19 Heather Close, Tickhill, Doncaster, DN11 9UU or Email: christina@glassnews.co.uk.
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USEFUL NUMBERS
British Plastics Federation (BPF) Tel: 0207 457 5000
Glass & Glazing Federation (GGF) Tel: 0207 939 9101
British Standards Institution (BSI) – Standards & Publications Tel: 0208 996 9001
GQA Qualifications (formerly Glass Qualifications Authority) Tel: 0114 2720033
BSI – Assessment & Certification Tel: 0845 080 9000
Health & Safety Executive (HSE) – Glass & Related Industries Phil Smith, HM Principal Inspector Tel: 01782 602300 David Appleton, HM Inspector Tel: 0115 9712800
BSI – Product Certification & Testing Tel: 08450 765600 BBSA (British Blind & Shutter Association) Tel: 01449 780444 Building Research Establishment (BRE) Tel: 01923 664000 Council for Aluminium in Building (CAB) Tel: 01453 828851 Dekura Tel: 01952 201631 Door & Hardware Federation (DHF) Tel: 01827 52337 Double Glazing & Conservatory Ombudsman Scheme (DGCOS) Tel: 0845 053 8975
Proskills – Head Office Tel: 01235 833844 Proskills – Glass & Related Industries Neil Robinson Tel: 07917 015 322 Recovinyl (via Axion Consulting) Tel: 0161 355 7618 The Glazing Ombudsman (TGO) Tel: 020 7397 7200 UK Green Building Council Tel: 0207 580 0623 Veka Recycling Tel: 01322 38721
Fenestration Self-Assessment Scheme (FENSA) Tel: 0207 645 3700
Waste & Resources Action Programme (WRAP) Tel: 01295 819 900
Get Britain Building (GBB) Tel: 0870 162 0936
Wood Window Alliance (WWA) Tel: 0844 209 261
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LivinROOF
LivinROOF
We can offer technical support, training and a full marketing package to help increase and develop your sales and more importantly increase your profits.
Find out exactly how we can help! Call either Ritchie, Ryan or Debbie on:
01709 710100 Lantern
You’ll be amazed at how affordable the superior Ultraframe products are – let us give you a quote today.
Probably the best prepped roof on the market - we do more so you do less! T: 01709 710100 E: info@connaughtconservatories.co.uk F: 01709 525262
www.connaughtroofs.com
Unit 3, Lloyd Street, Parkgate, Rotherham, S62 6JG
