Cppclo2017a clean wet areas april 2015 1

Cleaning Operations

CPPCLO2017A Clean wet areas

Industry Skills Training Centre

Š Gordon Institute of TAFE All requests and enquiries regarding use and availability of this text should be directed to: Industry Skills Training Centre East Campus The Gordon Private Bag 1 Geelong Mail Centre VIC 3221 Ph: Issue date: 02/05/2014 File name: CPPCLO2017A Clean Wet Areas

The Gordon takes no responsibility or liability for any consequences arising from omissions or inaccuracies.

Revised April 2015 Version 3

Contents What this Unit is all about Details of the unit Recognition of Prior Learning (RPL) Assessment

Wet areas

7

1 Assess area to be cleaned

8

What are wet areas?

Availability of wet area for cleaning Health and safety hazards Fixtures and ďŹ ttings Soil and stain types Surface types Wet areas requiring special attention Suitability of area for hosing

1

2 Select equipment and chemicals Colour coding Equipment for wet areas Consumable supplies Cleaning chemicals Deodorising chemicals Personal protective equipment Equipment safety

1

3 Prepare worksite

2

4 Clean worksite

2

Barricades and warning signs

Removing soil from wet areas and leaving surfaces smear free Toilets Stainless steel and porcelain urinals Showers and baths Food preparation areas Mirrors and glass Walls and partitions Sluice sinks, basins and sinks Drains Floors Other surfaces

2 2 2 2 2

5 Replenish and tidy worksite consumables 3 6 Clean, safety check and store equipment and chemicals 32 Learning Tasks

33

Assessment record sheet

37

Learning Task 1 Learning Task 2 Learning Task 3 Learning Task 4 Learning Task 5

34 34 35 36 36

What this Unit is all about….

Welcome to this workbook: CPPCLO2017A Clean wet areas This is a group A elective unit in the: CPP31011 Certificate III in Cleaning Operations This unit covers the skills and knowledge required to clean a wet area and make it free from soil, odour and hazards. Wet area include bathrooms, toilets and changing rooms. Areas such swimming pools, kitchens, laundries and clinics generally require specialised cleaning methods. Part of your learning will take place during a training session and part of your learning will take place while you are working.

Skills that you will learn in Clean wet areas include •

Assessing wet areas for cleaning

•

Choosing appropriate equipment for cleaning wet area

•

Setting up the work area

•

Cleaning wet areas safely and efficiently

•

Replenishing and replacing consumables

•

Cleaning your equipment, and storing materials and equipment appropriately

Details of the unit This unit has six E lements of C ompetency. These E lements describe what you need to know and be able to do to successfully complete this unit. Think of them as the focus of your learning.

Element of Competency 1. Assess area to be cleaned 2.

Select equipment and chemicals

3.

Prepare work site

4.

Clean work site

5.

Replenish consumables and tidy work site

Clean and safety-check equipment and store equipment and chemicals 6.

Recognition of Prior Learning (RPL) If you have experience in the workplace and you believe you are already competent in this unit, you should ask your teacher/trainer for information about how to apply for Recognition of Prior Learning (RPL).

You will need to provide evidence of competence to back-up your RPL application. If your RPL application is successful, you will receive credit for this unit and will not have to undertake training in it

Assessment With competency-based assessment, you don’t P ass or F ail. Rather, you will be assessed as either Competent or Not yet Competent To show that you are competent, you will need to complete all activities and tasks in the workbook, answer oral questions as required and demonstrate where required.

Let us begin.

Wet areas The cleaning of wet areas is possibly one of the most import cleaning jobs, as hygiene is a main focus of cleaning the days.

Wet areas are exposed to organic soils such as urine, faeces and blood that can have germs and bacteria, which multiply, rapidly in wet areas. Germs and bacteria are hazardous to humans and can make us sick. Cleaning will help prevent the spread of these harmful bacteria and germs.

Wet areas can also develop unpleasant odours especially in toilet areas. Constant maintenance will help get rid of smells and keep them under control.

Wet areas are also in constant use, and often a building or an area will be judged on the cleanliness of its wet areas.

1 Assess area to be cleaned What are wet areas?

Wet areas are those that are exposed to water in some manner.

Examples of general wet areas are: • Bathrooms • Toilets/restrooms • Wash up areas • Laundries • Change rooms • Ensuites • Tea rooms/kitchenettes • Spas Some wet areas have specific cleaning procedures to lower the risk of transferring germs and bacteria.

Examples of specific wet areas are: • Commercial kitchens • Commercial laundries • Swimming pools • Clinics • Laboratories

Availability of wet area for cleaning Because wet areas are often in constant use, you will need to plan the best time for cleaning to minimise disruption to your client or the public.

Most buildings will have a work order, or the client will provide you with speciďŹ cations or instructions to inform you of the time and order for cleaning the wet areas. If these instructions are not available, then you will need to choose a time when the wet area is being used least, or not being used at all.

The time you have available for cleaning wet areas will vary depending on: 1.

The standard or level of cleanliness that the client speciďŹ es

2.

The number of people using the wet area

3.

The amount of money available for cleaning

Turn to the back of the book to complete Learning Task 1

Health and safety hazards Always check the wet area for health and safety hazards before you commence any cleaning. The most common hazards you may ďŹ nd are:

Needles/Syringes These pose a high risk to cleaners as they can carry diseases such as aids and hepatitis.

They can be found behind toilets, on the oor and in the waste. Be very careful when disposing of syringes to avoid a needle stick injury that may make you sick. Always dispose of syringes in a needle disposal unit.

Blood Always wear 2 pair of gloves if you have to clean up any area or waste that has blood on it. Clean the blood up with a blood spill kit or disposable paper towel. Wipe over the area with a disinfectant cleaner. Sanitary napkin bins are usually disposed of by specialist operators.

Gloves

Electrical hazards Water is a conductor of electricity so electrical faults are particularly dangerous in wet areas. Assess the wet area for broken switches and loose wires.

Slippery surfaces are a major cause of slips and falls. Make sure you wear shoes that have a good tread, and walk cautiously on slippery surfaces.

Breakages, for example, broken toilet seats, chipped or cracked tiles and broken ďŹ ttings can cause cuts. Bacteria can enter the cuts which may become infected and perhaps make you sick.

Strong cleaning chemicals Ensure that you have adequate ventilation when cleaning. Some wet areas are quite small and conďŹ ned and you may become overpowered by strong chemical fumes.

If it is possible to remove the hazard then do so before any cleaning commences. If you are unable to remove then report it immediately to your supervisor or client.

Fixtures and fittings You will need to check fixtures and fittings to ensure that they are in good working order. Any maintenance requirements will need to be reported to your client or supervisor. Fixtures and fittings include •

sinks, troughs, cleaners’ sluice sinks, taps

•

hand basins, toilet bowls and cisterns, urinals, bidets, baths, showers, spa baths

•

vanity units, mirrors, hand dryers

•

paper dispensers, soap dispensers

•

rubbish receptacles

Soil and stain types There are a variety of soils and stain types that you will find in wet areas. Soil types can be wet or dry.

The following are some examples of these: • Blood •

Cobwebs

•

Dust

•

Food, food scraps and residues

•

Grease

•

Human waste (faeces, urine, vomit)

•

Litter

•

Mould and algae

•

Mud and dirt

•

Pen, texta, pencil

•

Rust

•

Soap scum

Surface types The majority of surfaces found in wet areas are hard and nonporous, for example, tiles, porcelain, and stainless steel. Nonporous means that water, soil and stains are not absorbed into the surface.

It is easier to clean these surfaces as the soil can generally be removed by wiping and scrubbing. Non-porous surfaces are ideal for where there is a heavy traffic flow because they retain their condition longer.

Porous surfaces where soil, stains and water penetrate the surface are harder to clean. Therefore they are not suitable wet areas

The following are some examples of surface types in wet areas: •

Ceramic and porcelain - Tiles, toilets, bidets, baths, hand basins

•

Chrome and stainless steel - Fittings and fixtures such as pipes and trimming parts on furniture

•

Glass - Mirrors and shower screens

•

Laminates - Cupboards and partitions

•

Vinyl - Floors and walls

•

Terracotta - Floor

•

Plastic - Toilets

Wet areas requiring special attention Unfortunately vandals often target wet areas because most wet areas allow the privacy necessary to damage property. You will quite often find graffiti on walls and doors. You may find whole toilet rolls put down the toilet, causing a blockage, or faeces on the walls.

All of these require special attention and need to be taken into account before cleaning commences. This is because you will require extra time for cleaning, and may have to use specialised chemicals and procedures to remove graffiti and certain soils.

Always inform your client or supervisor of areas requiring specific attention.

Turn to the back of the book to complete Learning Task 2 Suitability of area for hosing To determine if a wet area is suitable for hosing, check that there is adequate drainage so that the water can flow away and not collect in puddles on the floor. Also check that there are no electrical hazards and that hosing the surfaces will not cause damage to any porous furniture or fittings.

When hosing a wet area, work towards the drain and push water forward towards it.

2

Select equipment and chemicals

Colour coding To stop germs and bacteria spreading from one area to another, you need to use separate cleaning equipment for different areas. For example, you must not use the same cleaning cloth to clean a toilet and then to clean a kitchen bench. This would be very unhygienic and would transfer germs from the toilet area to the kitchen area.

Kitchen Toilet Kitchen spray and cloth Toilet spray and cloth Colour coded cleaning equipment systems are available. These use different colours to identify equipment that is to be used in each wet area. This helps to ensure that germs and bacteria are not passed back and forward between different wet areas.

Most hospitals, nursing homes and medical centres use colour- coded systems.

Colour coded system Area

Colour

Infectious areas

Yellow

Kitchen areas

Green

Operating theatres

White

Bathroom/toilet areas

Red

General cleaning

Blue

Equipment for wet areas The following are the various types of equipment you will need clean wet areas •

Plastic handled toilet brush

•

Lint-free absorbent cleaning cloths

•

Needle hazard disposal unit and tongs

•

Mop and mop bucket

•

Hose and nozzle

•

Scouring pads and a variety of brushes

•

Cobweb broom

•

Warning signs and barricades

•

Wet and dry vacuum

•

Buffing or scrubbing machine

•

Broom

•

Cleaning trolley Long handled brush and dustpan tongs

Consumable supplies The following are the types of consumable supplies needed for cleaning different wet areas: •

Toilet rolls

•

Paper towels

•

Soap, liquid or bars

•

Garbage bags and bin liners

•

Facial tissues (where specified)

When replacing consumable items, you will need to have sufficient quantities with you. This makes you more efficient as you will save time not going back and forth to the storeroom for supplies.

Work schedules may indicate when replacement is necessary, and the quantities of consumables needed in each wet area. If a work schedule is not available, read the client specification or use your own judgment and experience to determine the quantities of consumables you will need for each wet area.

Cleaning Chemicals The following chemicals:

are

cleaning

•

All purpose neutral detergent for cleaning floors, walls, doors and bench tops.

•

Window cleaner for cleaning mirrors and glass surfaces.

•

Air fresheners. There are various types of air fresheners such as deodorant blocks, metered sprayers attached to walls and hand held sprays.

•

Toilet bowl cleaner for toilet bowls and urinals.

•

Heavy-duty multi-surface cleaning chemicals used for removing heavy soil build-ups from floor surfaces and shower areas.

•

Chlorinated or hypo chloride cleaner used to remove mould and mildew from surfaces.

•

Disinfectant for toilet seats, hand basins and shower

e

Wind ow

f

C l e a n e r

Deodorising chemicals These chemicals help to remove unpleasant odours that can build up in wet areas, such as toilets and restrooms. There are many various deodorising chemicals available today and the follow are some examples of these: •

Deodorising blocks are used in urinals.

•

Metered sprayers are attached to walls and give out metered spray regularly into the room. They need to be replaced periodically.

•

Hand held deodoriser sprays are usually sprayed in o the wet area upon completion of cleaning.

Always follow the Material Safety Data Sheets (MSDS) when using and handling chemicals, and also follow your relevant Occupational Health and Safety (OH&S) requirements.

Personal protective equipment Personal protective equipment may include the following: • Gloves •

Safety glasses

• Safety shoes or rubber boots

Gloves

• Facema sks

Eye Protection

• Ov era lls

Face Mask Regulation personal protective equipment prescribed by the manufacturers of equipment or chemicals.

High visibility vests

Always check that your protective equipment is good order before you use it.

Equipment safety Once you have chosen the equipment you will need for cleaning wet areas, it will need to be checked before you use it. You will need to check for cracks, kinks in leads and breakages. Your equipment will also need to be clean so that you will not transfer germs to the wet area you are about to clean. Any equipment and materials that are damaged or worn should be replaced with equipment and materials in good working order.

Don't use equipment with faulty leads or plugs.

3

Prepare worksite

Barricades and warning signs Before you commence cleaning the wet area, it is important that you block it off from potential users. This will help to protect the safety of the public and also you will have fewer interruptions whilst you are cleaning.

There are many signs and barricades available and the following are some examples of these:

CAUTION CLOSED FOR CLEANING

CAUTION

WET FLOOR

C A U T I O N

W E T F L O O R

Turn to the back of the book to complete Learning Task 3

4

Clean worksite

Before any cleaning starts you will need to remove all loose waste and soil from surfaces.

•

Firstly, pick up all loose from the floor Remember to check thewaste area for needles andsurface. dispose of them correctly.

•

Dust the loose dirt from elevated surfaces and sweep up the loose dirt with a broom. Dispose of the dirt in the waste bin. Never pat down the rubbish with your hands.

Empty the waste bins.

•

Removing soil from wet areas and leaving surfaces smear free The following are different procedures and methods for cleaning a variety of wet areas and their fittings.

Toilets

1.

Flush the toilet. This will coat the toilet bowl with water.

2.

Apply the toilet cleaning chemical under the rim of bowl.

3.

Scrub around the bowl with a plastic handled toilet brush above and below the water line. Pay attention to under th rim of the toilet bowl.

4.

Using disinfectant, wipe down the toilet starting at the top surface where the cistern is, down to the base of the toilet. Dry off surfaces with a lint-free dry cloth to leave it smear free.

5.

Wipe around the base of the toilet and the S-bend pipe and all other ďŹ ttings.

6.

Flush the toilet.

7.

Rinse your cleaning cloth after cleaning each toilet.

Stainless steel and porcelain urinals

1.

Flush the urinal.

2.

Wash the surface with detergent and a nylon brush or white scouring pad. Ensure you do not scratch the surface.

3.

Scrub around the drain holes and rose where the water comes out

4.

Flush the urinal.

5.

Polish ďŹ ttings with a dry cloth.

6.

Wipe along the step with detergent and dry off with a clean, dry cloth.

If there is a strong odour still present after cleaning, then look for a yellow build-up of uric acid. Scrub it with an acid based cleaner or use a scraper to scrape it away. If the odour still remains then it may be necessary for the drains to be cleaned with a drain cleaner

Showers and baths

1.

Clean the shower walls, tiles and baths with neutral detergent. If there is a soil build-up then agitate the surface using a white nylon scouring pad. Pay attention to build- ups of mould, soap and scale from hard water. If these are present it will be necessary to use a bleach chemical to remove them. Use a range of brushes to agitate the soil buildup, and to clean hard-to-reach areas.

2.

Dry off with a clean lint-free cleaning cloth and leave the surface smear free.

3.

Polish taps and ďŹ ttings.

4.

Clean the base of shower and wipe it dry.

Food preparation areas

Food preparation areas are found in kitchens. It is important that these areas are kept soil free to help prevent a build-up of germs and bacteria.

1.

Clean surfaces with a neutral detergent and hot water, starting at the top and working to the bottom surface.

2.

Rinse the surfaces and dry off with a clean cloth or a disposable wipe.

3. Ensure thatcontaminate you do not leave any chemical residues they can food that is prepared on theas surfaces.

4.

Some food preparation areas will also require the surface to be sprayed with a sanitizer.

Mirrors and glass 1.

Spray with glass cleaner

2.

Polish off with a dry, lint-free cloth

Walls and partitions 1.

Wipe over with neutral detergent and hot water.

2.

Polish off with a dry cloth.

3.

If there is graffiti drawn with pen or texta, use a heavy dutyit. surface cleaner and a white nylon scouring pad to remove For tough graffiti that you cannot remove with this method, you will need to use a specialist graffiti-removal chemical.

When using this chemical, it is important to wear a mask

4.

It may be necessary in kitchen areas to use a degreaser t o remove build-ups of grease and cooking oils. Remember, remove all chemical residues after cleaning.

Sluice sinks, basins and sinks

1.

Wash inside the sinks with a chlorine-based cleaner.

2.

Scrub around taps, soap holders and plugs to remove soap and soil build-ups. Old toothbrushes are great for reaching the hardto-get-at areas.

3.

Rinse and polish all surfaces and fittings with a clean, dry cloth.

Drains

D r a i n •

Use a heavy-duty, multi-purpose cleaner or an acidbased toilet cleaner mixed with hot water to flush the drain.

•

Use a drain cleaning brush to help dislodge most soil build-ups in the drain and around the plug hole.

•

In kitchens, use a enzyme drain cleaner mixed with hot water to break down grease and fats.

•

In extreme cases, use a pressure washer if it is appropriate to do so.

Floors 1.

Vacuum the floor with a wet and dry vacuum cleaner.

2.

Mop the floor using neutral detergent mixed with hot water.

Overlap each stroke and pay attention to corners, edges and behind doors.

3.

To remove scuffmethod marks use a white nylonis scouring pad.to First check this on an area that out-of-view ensure it does not scratch the surface.

4.

If there is a build-up of heavy soil then scrub the floor using a low-speed buffing machine with the correct pad or brush for the floor surface. Use a solution of neutral detergent mixed with hot water as the cleaning agent.

5.

After scrubbing the floor, hose away or vacuum up the excess cleaning mixture.

6.

Mop the floor again with clean hot water and neutral detergent.

7.

Clean floor drains and remove any hair particles present then polish off with a dry cloth.

Other surfaces

Door

Fan

Push plates, door grills, vents, fans, door handles, soap dispenser and hand towel dispensers all need to be sprayed with a detergent spray then wiped over. Dry off using a clean, dry cloth.

Be careful when cleaning stainless steel surfaces as you can easily scratch them. There are a variety of stainless steel oils a polishes that help to make the surfaces shine after cleaning.

Vent

If there is a heavy build-up of grease and fat on fans, grills and

vents, then you need to remove them where possible and soak them in a heavy-duty solution. Use a nylon brush to scrub them to help dislodge heavy particles. Rinse them with hot water and dry with a clean, dry cloth.

Remember to always read your MSDS when using chemicals to know how to use them safely and correctly.

Always follow the relevant OH&S procedures for your work area and wear the correct protective clothing.

Start cleaning the wet area farthest from the entrance and work backwards towards the entrance. The last surface to be cleaned is always the oor.

Far the st poi nt

Entrance

Report to your supervisor or client any surfaces that are still soiled for further specialized treatment, if necessary.

Turn to the back of the book to complete Learning Task 4

5

Replenish consumables and tidy worksite

You will need to replace consumables such as hand towels, so cloth towels, toilet paper and deodorant blocks where necessary now that cleaning is ďŹ nished.

Launder any soiled items, such as linen towels, or send them to specialized cleaners. The frequency of laundering will depend on their level of usage.

a

Spray

Powder

Dispose of any collected soil and waste in accordance with client speciďŹ cations or work order.

Remove signs or barricades.

Store equipment and chemicals Equipment and materials that have been used to clean wet areas need to be looked after particularly well to prevent the growth of germs and bacteria on them. It is important that the next wet area you clean does not get contaminated. Always clean your equipment after use to maintain it in good working order.

Make sure that there is sufďŹ cient ventilation in your storage area so that wet objects can dry, or else make sure they are dry before you put them away. Doing this will ensure that your equipment and materials will be ready for use next time you need them.

Mops, cloths, scouring pads and brushes and toilet brushes These should be cleaned with neutral detergent and hot water. Where possible they should be washed in a washing machine, and placed in a well-ventilated area to dry.

Buckets and machines Wipe over with neutral detergent and hot water. Dry off with a clean dry cloth and place in your cleaning storage area.

Gloves Wash and hang up to dry.

Chemicals Store according to the manufacturer’s instructions and in a neat and safe manner in the chemical storage area or cupboard.

Vacuum cleaners Empty out and wipe over with neutral detergent and hot water. Dry off and place in the storage area.

Turn to the back of the book to complete Learning Task 5

CPPCLO2017A Clean wet areas

Student No: Teacher: Assessor:

Student Name: Date: Date:

/ /

/ /

Questions Note: These questions are also able to be answered verbally with your Assessor.

Learning Task 1 List the different wet areas at your worksite and how often they are cleaned.

Name of area

Cleaning schedule

1.

2

3.

Learning Task 2 What are some of the health and safety issues you need to be aware of in a wet area?

What would you do if you found any pre-existing damage to the wet area?

Learning Task 3 Complete the table below for cleaning a wet area at yo worksite Name of wet area: Question What surface types are to be cleaned?

Answer

What equipment would you need?

What consumables need replacing?

What protective clothing do you need to wear?

Learning Task 4 Write true or false to the following statements: Statement Pat down the rubbish with your hands if the waste bin is too full If a strong urine odour remains after cleaning urinals, it may be necessary for the drains to be cleaned with drain cleaner When cleaning showers, pay attention to build ups of mould, soap and scale from hard water It is okay to use any strong cleaning chemicals when cleaning kitchen surfaces Mop the oors using neutral detergent mixed in hot water

True

False

Stainless steel surfaces are easy to clean

Learning Task 5 Explain how you obtain your consumable supplies and how often you do this?

What can grow on your equipment and materials if you do not clean and dry your equipment?

CPPCLO2017A Clean wet areas Assessment record sheet Unit Descriptor This unit of competency specifies the outcomes required to clean a wet area so that it is free from soil, odour and hazards. It requires the ability to assess the extent of the cleaning task through understanding client requirements and special characteristics of wet areas, and to apply company policies and procedures in order to perform the task.

Selecting the appropriate equipment, chemicals and methods is essential to performing the task safely and efficiently, as is recognising the importance of paying careful attention to health and safety issues.

1.

2.

3.

4.

5.

6.

Assess area to be cleaned Select equipment and chemicals Prepare worksite Clean worksite Replenish consumables and tidy worksite Clean, safety-check and store equipment and chemicals

Did the Student….

Check that area is available for cleaning without disruption to client activities?

Check wet area for health and safety hazards and take appropriate action to avoid exposure to risk?

Check the operation and condition of fixtures and fittings and report any maintenance requirements to supervisor?

Identify areas requiring special attention?

Determine suitability of area for hosing?

Select materials and equipment to suit wet area layout and surface types?

Obtain supplies of consumable items in sufficient quantities to replace normal usage?

Obtain items of protective clothing and check that they are in good working order?

Competent Date

Ensure area is decommissioned and that barricades and signs are put in place?

Remove all loose waste from area prior to surface cleaning commences?

Apply cleaning solutions to appropriate surfaces in accordance with MSD, S and relevant OH&S procedures?

Remove soil from fixtures and fittings, which should be left in a smear free condition?

Leave floors in a soil free condition with minimal surface water?

Try to complete work at an exit point with floors being the last area cleaned?

Assess and adjust the level of consumables as required?

Clean and store equipment correctly?

Completion of Workbook

 Yes

 No

Verification of Competency PRMCL17B Clean a wet area Observation



Demonstration



Records of training sighted



Discussion and questioning



Third party assessment



Assessor Name Assessor Signature:

Student Name: Student Signature: Date

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