Cleaning Operations
CPPCLO2035A Maintain cleaning storage areas
Industry Skills Training Centre
Š Gordon Institute of TAFE All requests and enquiries regarding use and availability of this text should be directed to: Industry Skills Training Centre East Campus The Gordon Private Bag 1 Geelong Mail Centre VIC 3221 Ph: 03 5225 0500 The Gordon wishes to acknowledge the contribution from the following persons in the development of this resource: Joylene Henderson Fay Thomev Issue date: 15/02/2013 File name: CPPCLO2035A - Maintain cleaning storage areas The Gordon takes no responsibility or liability for any consequences arising from omissions or inaccuracies.
Revised April 2015 Version 3
Contents Details of the unit .......................................................................................................................4 Who could use this Resource…………………………………………………………………………………………………….5 How to use this resource…………………………………………………………………………………………………………..6 Performance Criteria…………………………………………………………………………………………………………………7 Recognition of Prior Learning (RPL) ............................................................................................9 Assessment ................................................................................................................................9 Cleaning storage areas .................................................................................................................10 1
Maintain storage area ...........................................................................................................11 Security of storage area ............................................................................................................11 Storing equipment ....................................................................................................................12 Chemical storage.......................................................................................................................12 Transferring waste ....................................................................................................................13 Controlling risks and hazards in the storage area.......................................................................15 Relevant information, symbols and instructions .......................................................................15
2
Control and maintain stocks of equipment and chemicals ....................................................17
3
Respond to emergency situations.........................................................................................18
Learning Tasks .............................................................................................................................19 Learning Task 1 ........................................................................................................................20 Learning Task 2 ........................................................................................................................21 Learning Task 3 ........................................................................................................................21 Learning Task 4 ........................................................................................................................22 Learning Task 5 ........................................................................................................................22 Assessment record sheet .....................................................................................................24 & 25
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What this unit is all about. Welcome to this workbook: CPPCLO2035A - Maintain cleaning storage areas This unit covers the skills and knowledge required for the maintenance of a dedicated cleaning storage area and the movement and control of equipment, chemicals and consumables used in the provision of cleaning services. Part of your learning will take place during a training session and part of the learning will take place while you are working. Skills that you will learn in Maintain a cleaning storage area include • How to store equipment, chemicals and consumables • The maintenance of stock levels and the reordering process • Identifying regulatory and company information relevant to the cleaning storage area • Security of storage areas
Details of the unit This unit has three elements of competency. These elements of competency describe what you need to know and be able to do to successfully complete this unit. Think of them as the focus of your learning. Element of Competency 1.
Maintain storage area
2.
Control and maintain stocks of equipment and chemicals
3.
Respond to emergency situations
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WHO COULD USE THIS RESOURCE This a flexible delivery resource and is designed to be used by learners, trainers and assessors. It contains fact sheets, activities, questions and sample assessment items which can be used in a variety of training situations. Training may be undertaken on or off the job or a combination of both. These materials may also be adapted for delivery in distance mode. Learners undertake their training in different situations and may be known as students, trainees or participants. They may be beginners in the industry or have some or considerable industry experience. Trainers, similarly, may be teachers, facilitators, supervisors, managers or mentors and be working in the industry or in a training organisation. Assessors who undertake the formal assessment must be qualified or accredited assessors. Trainers and assessors should read the Companion Guide for further advice on using this resource and must refer to the Training Package and the individual competency standard.
LEARNERS Learners could use this resource to:
TRAINERS Trainers could use this resource to:
Study at their own pace
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Review topics covered by their trainer
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Provide learners with additional information
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Prepare for assessment .
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Set practical activities for training
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Keep a record of the training that has been done.
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Plan and deliver training
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ASSESSORS Assessors could use this resource to: ν
Plan assessments
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Show learners where improvement is needed
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Keep a record of evidence used in the assessment.
Industry Skills Training Centre
HOW TO USE THIS RESOURCE As a Trainer you could: ν
Use the checklists to develop course programs, RPL learners, check progress or record assessment.
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Use the fact sheets to make handouts, overheads or reading assignments.
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Use the activities to develop training sessions or projects.
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Use the fact sheets and activities to develop distance learning programs.
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Use the activities or assessment activities for formative or final assessments.
As an Assessor you could: ν
Use the assessment activities and competency checklist to support assessment following a training program.
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Use the checklists for a recognition of prior learning assessment.
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Use the checklists to record progress.
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Use the questions as part of formative or summative assessment.
As a Learner you could: ν
Work through all the information and complete the activities, as directed by your trainer.
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If your training is off the job, use this workbook as a study guide and companion for materials delivered in classroom-style sessions.
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COMPETENCY CHECKLIST This is a summary of the skills and knowledge that you must have to meet the requirements of the unit of competency covered by this Training Resource. This is only a summary. You will be assessed against the full competency standard which your trainer or assessor should show you. Use this checklist to: ν
identify skills and knowledge that you need;
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identify skills and knowledge that you may already have;
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check and record your progress;
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prepare yourself for assessment.
Elements
Performance Criteria
On completion of this unit you should be able to:
You will know you have achieved this when you can:
1. Maintain storage area.
1.1 Storage area is secured from unauthorised access according to legislative, occupational health and safety (OHS) and company requirements. 1.2 Hazards are identified and risks are controlled in storage area according to legislative, OHS and company requirements. 1.3 Safety warnings are prominently displayed and safety information is made accessible according to legislative, OHS and company requirements. 1.4 Equipment is stored, maintained and checked to enable ready access and re-use according to manufacturer specifications and legislative, OHS and company requirements. 1.5 Chemicals and consumables are stored according to manufacturer specifications and legislative, OHS and company requirements. 1.6 Personal protective equipment (PPE) is cleaned, safetychecked and stored, and maintenance requirements are recorded according to manufacturer specifications, and OHS and company requirements. 1.7 Work site communication devices and documents are reviewed and responded to according to company requirements. 1.8 Collected waste is disposed of according to work order, manufacturer specifications and legislative, OHS, company and environmental requirements. 1.9 Storage area is made accessible and free of obstacles according to practical restrictions of site or vehicle, and according to OHS and company requirements.
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2. Control and maintain stocks of equipment and chemicals
3. Respond to emergency situations
2.1 Inventory system of equipment, PPE, chemicals and consumables with maximum and minimum holding levels is operated and maintained according to legislative and company requirements. 2.2 Usage patterns are monitored and chemicals and consumables are re-ordered to maintain required levels according to company requirements. 2.3 Labelling system of containers is maintained according to manufacturer specifications and legislative, OHS and company requirements. 2.4 Chemicals and consumables are issued on a first-in firstout basis according to company requirements. 2.5 Chemicals are prepared according to manufacturer specifications and legislative, OHS and company requirements. 2.6 Obsolete equipment, chemicals and waste are collected and disposed of according to manufacturer specifications and environmental, legislative, OHS and company requirements. 3.1 Spillages and emergency situations are responded to with emergency response procedures according to environmental, legislative, OHS and company requirements. 3.2 Regulatory and company documentation is prepared according to environmental, legislative, OHS and company requirements.
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Recognition of Prior Learning (RPL) If you have experience in the workplace and you believe you are already competent in this unit you should ask your teacher/trainer for information about how to apply for Recognition of Prior Learning (RPL). You will need to provide evidence of competence to back-up your RPL application. If your RPL application is successful, you will receive credit for this unit and will not have to undertake training in it.
Assessment With competency-based assessment, you don’t pass or fail. Rather, you will be assessed as either competent or not yet competent. To show that you are competent, you will need to complete all activities and tasks in the workbook, answer oral questions as required and demonstrate where required.
Let us begin.
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Cleaning storage areas Most cleaning sites will have a cleaning storage area where the equipment, chemicals, consumables and personal protective clothing and equipment are stored for the cleaning of the site. The cleaning storage area may also include company documentation such as work schedules, company procedures and incident reports. The cleaning storage area may be a room (for larger cleaning operations), a storage cupboard (for smaller cleaning operations) or other areas separate from normal client functions. The area may include: • • • • • • •
equipment storage bays a chemical cupboard a first-aid cupboard slop sink desk a locker for personal effects shelving and racks or hooks
Cleaning storage areas must be well ventilated to prevent a build- up of fumes from the cleaning chemicals. They must also be kept in a dry condition to maintain the equipment, chemicals and consumables in good condition.
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1
Maintain storage area
You should maintain your cleaning storage area so that it is well organised and clean if so equipment, chemicals and consumables will be ready for the next time you need to use them. This will make the work site more efficient and also safer as a well organised storage area where things are put away correctly to help prevent accidents. The following will assist you in keeping your storage area clean well organised and free of hazards: • • • • • • • • •
Have a particular place for all items to be stored Label shelves, cupboards and storage bays Store heavier items lowest to the ground Keep clear access to cupboards and storage bays Keep aisles clear Wipe or dust shelves and furniture regularly Remove waste and obsolete equipment regularly to prevent attracting rodents and insects and getting in the way Sweep and wet mop floors as required Check safety tags on equipment regularly
Security of storage area Your storage area must be secure at all times. You may have expensive equipment that could get stolen. The equipment and chemicals in your storage area are potentially dangerous to unauthorised and/or untrained people.
When you are cleaning, on a break or when you have finished work for the day always lock the door. Do not allow strangers to enter the storage area. Only allow access to authorised people such as other cleaners, supervisors or people who have obtained permission.
Turn to the back of the Book to complete Learning Task 1
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Storing equipment To assist you in keeping your equipment in good order, you should • • • • •
Wipe over equipment with a damp cloth, and then dry equipment before putting it correctly away in the storage area. Wind up all leads neatly. Store equipment in appropriate place Keep clear access for easy removal of equipment and to prevent potential injury to yourself or others. All wet equipment such as mops and cleaning cloths etc. should be washed and placed in a well-ventilated area to dry. Buckets should be emptied and wiped over.
Chemical storage Not only do you need to store your chemicals securely, but you also need to store them safely as some chemicals are very dangerous. Some chemicals have agents in them that cause a reaction when mixed together and they need to be stored in a secure and isolated location. They are called reactive chemicals and must be stored away from each other as they may: • •
cause a fire or explosion if mixed together, or release strong fumes and vapours.
Follow the instructions below when storing chemicals: • • • • • • •
Store the larger chemical containers lowest to the ground. It is advisable to use a colour coded storage system. A chart displaying the system should be on the wall in clear view All chemical containers must be clearly labelled and in good condition. Decanting and diluting of chemicals should be carried out in a wellventilated area to prevent a build-up of fumes in the air. When mixing chemicals, always follow your OH&S procedures and your MSDS or manufacturer’s instructions. Use the correct chemical containers and lids when decanting chemicals. Keep copies of MSDS wherever chemicals are stored or decanted.
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Material safety data sheets (MSDS.) These are produced by the manufacturer of the chemicals used at your workplace. MSDS can vary slightly in appearance from each other. They provide information and advice about: • The ingredients in a chemical • The health effects of the chemical and first-aid instructions • Precautions for use • Safe handling and storage information MSDS should always be easily accessible wherever chemicals are stored or kept. The following is an example of Material Safety Data Sheet reproduced with the kind permission of ECOLAB Pty Ltd.
Transferring waste Avoid overfilling waste carriers. This will reduce the chances of spillage during transportation. Also keep within specified weight limits when transporting waste. If you are unable to transfer the waste to the waste unit due to work restriction, then promptly advise the appropriate person so alternative arrangements can be made.
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Key Identification of chemicals
Properties of chemicals
Health hazard information
First aid information
Safe handling information
Emergency contact details
Turn to the back of the Book to complete Learning Task 2 Page 14 of 25 CPPCLO2035A - Maintain cleaning storage areas
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Controlling risks and hazards in the storage area To control the risks in storage areas for yourself and others always control hazards wherever possible. If you cannot remove or avoid the hazard report it immediately to your supervisor or client. The following are some examples of hazards in cleaning storage areas: • • • • • • • • • • • • • • • •
Biological waste Broken glass Chemical containers labelled incorrectly Restricted spaces Dust Damaged equipment Extreme temperatures Fire Fatigue Heights Inadequate lighting Inadequate ventilation Chemical fumes Awkward manual handling techniques Slippery and uneven surfaces Isolated environments Leaks
Relevant information, symbols and instructions Useful items of information such as instructions, charts and explanation of symbols should be kept, filed or displayed in the storage area. They may be pinned on the wall, filed in a filing cabinet or cupboard, or kept in a folder. Information may include the following: Client specifications that explain the cleaning the client requires at the work site. Work schedules that explain your work duties at the cleaning site. Company procedures and instructions from your cleaning company on how to do things.
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Occupational Health and Safety rules that provide policies and procedures on working safely. Time sheets that you need to fill in so the cleaning company can work out how much you are to be paid. Colour coded charts that explain the colour coding system used to store chemicals in your storage area. Manufacturer’s instructions and operation manuals that provide instructions on how to use cleaning equipment. Site communication devices, for example, whiteboards, walkie-talkies, noticeboards and communication books. These are used to communicate with your company or client or other cleaners who work in your area. • •
Records and information systems Training materials
If your storage area does not currently have this information, ask your supervisor or client to obtain it for you.
Turn to the back of the Book to complete Learning Task 3
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2
Control and maintain stocks of equipment and chemicals
Most cleaning companies will have an inventory system which clearly tells them how much equipment, personal protective equipment, chemicals and consumables they are holding at any one time as well as helping them maintain maximum and minimum holding levels in accordance with their company requirements. It will usually be the job of the manager or supervisor to maintain the inventory system but they may ask you for your input such as asking you how much chemicals you may need over the next month. The information you tell them is important and helps them also determine along with amounts previously used to determine their stock orders. It may be your job to monitor and reorder the stock levels in the storage area. If so: • It is important to plan ahead and re-order more stocks of consumables before your supplies run out. It is still your responsibility to tell your supervisor or client when your stocks of consumables are low
Turn to the back of the Book to complete Learning Task 4 Your daily usage of stock will allow you to estimate what levels of stock you will need in advance. Imagine how much toilet paper is used in your work area per day, and how much for one week. It can add up to a lot of toilet paper. Imagine what would happen if you run out? Do you think the client, public or your employer would be happy? It is a good idea to order stock in advance two weeks before you run out. Because you are the person who actually works with the stock holdings, your input and advice is important. Keeping your storage area well organised also makes it easier to see when stocks are becoming low.
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3
Respond to emergency situations
Always respond to accidental spillages in the storage area immediately by cleaning them up to prevent potential injury to yourself and others. You would not feel very good about the next person who entered the storage area slipped over and injured themselves when you could have prevented it happening. If there is an emergency situation in your storage area such as explosion, gas leak, ďŹ re notify your supervisor, client or appropriate person and follow the emergency and evacuation procedures for the worksite.
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Learning Tasks
CPPCLO2035A Maintain cleaning storage areas
Student Name: Student Number: Assessor: Date:
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Questions Note: These questions can also be answered verbally with your Assessor.
Learning Task 1 Describe your cleaning storage area and what you store there.
List the tasks you would need to complete daily and weekly to maintain your cleaning storage area in a clean and well organised condition
Schedule
Task
Daily
Weekly
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Give 3 reasons why a storage area must be secure at all times.
Learning Task 2 Where should you store reactive chemicals and why?
Where should decanting and dilution of chemicals be carried out? And why?
Learning Task 3 What instructions, charts or symbols do you have displayed and/or ďŹ led in your storage area? And where are they?
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How do you communicate with your supervisor or client at your work site?
Learning Task 4 Answer true or false to the following statements: Statement It is OK to leave waste piled up in the corner of the storage area
True
False
Leave the door open to the storage area when diluting chemicals It is not your responsibility to ensure chemical containers are clearly labelled If you are in a hurry it is OK to leave equipment just inside the doorway
Learning Task 5 How do you maintain and re-order stock levels in your storage area and how often do you do this? Consumables
Chemicals
What would you do if you ran out of chemicals?
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Give three reasons why you should look after your equipment. 1 2 3 Notes
Student comments:
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CPPCLO2035A – Maintain cleaning storage areas
Assessment record sheet This unit deals with the skills and knowledge required for the maintenance of a dedicated cleaning storage area and the movement and control of equipment, chemicals and consumables used in the provision of cleaning services Elements: 1. Maintain storage area 2. Control and maintain stocks of equipment and chemical 3. Respond to emergency situations
Did the Student…
Satisfactory Yes/No
Store equipment in a clean and dry condition?
Store equipment in an easily accessible manner and keep workspaces clear and free from obstacles?
Secure the area from public access?
Regularly check stock holding levels and re-order stock according to company policy to maintain required levels?
Store chemicals in accordance with relative OH&S, company and environmental requirements?
Ensure that all chemical containers are clearly labelled and in good working order?
Decant and dilute chemicals in a well-ventilated location following OH&S requirements and manufacturers specifications? Ensure all relevant charts, symbols and instructions are displayed or otherwise made accessible?
Review their site communication device and respond where appropriate?
Date
Answer all questions correctly
Completion of Workbook
Yes
No
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Verification of Competency: CPPCLO2035A Maintain cleaning storage areas Observation
Assessor Name:
Demonstration
Assessor Signature:
Date: Records of training sighted Assessor comments: Discussion and questioning
Third party assessment
Students Signature
Date:
I ……………………………………….…………………………………………….… student’s name) certify that all work submitted for this Assessment is my own and any work that has been completed as part of a group has been noted to the Assessor.
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