The Globe - Winter 2012 by Global Spectrum

Winter 2012 Issue 56

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Chris Lencheski Named To Head Front Row Marketing

Winter Classic Fills Citizens Bank Park

hris Lencheski has joined Front Row Marketing Services, the Comcast-Spectacor company that specializes in incremental revenue for sports facilities worldwide, as the company’s new President. He joins Front Row Marketing Services from Phoenicia Sport and Entertainment, a specialized sports and entertainment management, brandstrategist, activation marketing, and content company that he founded. As President of Front Row Marketing Services, Lencheski will oversee the dayto-day operations of the company, which generates incremental revenue for public assembly venues, sports teams, and municipalities through the marketing and sales of naming rights, advertising/sponsorships, exclusive product and vendor rights agreements, premium seating, and hospitality features. Sold-out crowd of 46,967 fills Citizens Bank Park in Philadelphia, PA, for 2012 NHL Bridgestone Winter Classic. See story on page 13.

Global Spectrum Gets Contract Extension For Venues In City Of Miami Beach Front Row generates over $38 million in annual gross sales for its clients, and has recently become the commercial rights holder for the Colonial Athletic Association, Indiana University of Pennsylvania, Saint Cloud State University, and Drexel University (CAA); Greenville Road Warriors and Trenton Titans (ECHL); and Philadelphia Soul (AFL). Its sponsorship evaluation division, Front Row Analytics,

The Miami Beach (FL) Board of Commissioners voted unanimously to approve a two-year extension with Global Spectrum to continue providing innovative management, sales, marketing, and operations of the Miami Beach Convention Center (MBCC) and Colony Theatre in Miami Beach, FL. “This is a testament to the hard work and dedication of our staff, led by General Manager Bob Balsam, at the Miami Beach Convention Center,” said John Page, Global Spectrum Chief Operating Officer. “We are grateful to the City of Miami Beach for selecting

us and recognizing the improvements we have made to the facility. We remain committed to providing the ultimate experience for our guests each and every time they visit the Miami Beach Convention Center.” Global Spectrum was awarded the original contract in October 2008 and within the first fiscal year reduced its operating loss by over $600,000, boasted an electrical savings of nearly $200,000, decreased overall expenses by over $1 million and contracted over $600,000 of new business in its first year.

(Continued on page 19)

Around the Globe… Welcome To Bangor, ME P. 3

Mountain Winery Named “Best” P. 5

(Continued on page 22)

Borchard Exceeds $1 Million P. 7

Sandler Center’s 90th Sellout P. 12

Lexie Boone To Gen. Mgr. P. 16

INDUSTRY PERSPECTIVES

Fan Experience Prime Focus For Public Assembly Venue Managers

he human factor has replaced bricks and mortar as the primary concern for operators and designers of new arenas and stadiums throughout the world.

By Mike Ahearn Vice President, Operations Global Spectrum

I have found through my experience traveling the world on behalf of Global Spectrum’s consulting group that the fan experience in today’s venue world has nudged aside what had been a focus on the venue’s particular sport(s) and how the building was utilized. The older facilities tried to be everything to everyone. They seldom met the needs of the users, including tenants, operators, and guests.

pricing, and communications to our customers. The placement and design of the signage now happens much earlier in the design process because of the infrastructure requirements and the need to coordinate these boards with other design needs. Another area that is seeing a change is the approach to premium seating. People are looking for a more communal and interactive experience. They no longer want to arrive and go directly to a private box, never to see or interact with anyone else in the facility. Many new facilities are being designed to provide

3601 S. Broad Street Philadelphia, PA 19148 Phone: 215.389.9530 global-spectrum.com

Design:

Editorial: Ike Richman & Larry Rubin

In today’s world, the focus has shifted to providing a comfortable, highly engaging, and interactive experiences for the ticket buyer. Architects are now designing larger concourses for better circulation and an overall better customer experience. There are by far more points of sale and a wider variety of food options than ever offered previously, giving greater choice to the guest and providing a better overall customer experience. This in turn also helps to increase spending at the venue. More and more, video screens and TV monitors are replacing the way we communicate with our customer. The old design approach was to have static message/advertising boards anywhere possible. This was an afterthought in the design process that was typically left to the end of the design, close to the facility opening when someone realized that they needed signage. The new approach to communicate to our guests is through interactive and programmable video signage. The video boards give the advertiser more options and flexibility to customize their message directly to the consumer in our facility. In addition, it allows the facility operator to also manage and change menus,

open bar and lounge space outside or around the suites in response to the need for a social experience before slipping away to a suite to view the game. Loge boxes are also being incorporated into the design of many new facilities. These semiprivate boxes provide an upgrade to the typical “club” experience at a more affordable price than a suite. These boxes typically seat between four to six guests and provide private video monitors, loose seating, and counter space for food and beverage. In addition to addressing the needs of the premium customer, today’s new facilities also try to provide added amenities to the general public by providing entertainment and lounge space that does not require special memberships or contracts. Gathering spaces both inside the bowl and on the concourse where people can gather to watch live action and other televised sports in a lounge/bar experience is one of the newest trends. Moving forward, we can expect the use of technology within our facilities to increase by providing a more personal and interactive way to communicate directly with our customers.

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Newest member of U.S. Hockey Hall of Fame is Comcast-Spectacor Chairman Ed Snider who was inducted at ceremonies on December 12. u

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CORPORATE NEWS Sales, Marketing Hit Streets During National Meetings Global Spectrum’s marketers attending the company’s National Marketing Conference (October 4-6) at the Century Center in South Bend, IN, took to the streets of the city and created an Apprentice-like challenge, generating more than 20 new leads for the convention center. The conference was attended by 35 sales and marketing professionals, including John Page, Global Spectrum’s COO; five General Mangers; two Regional Vice Presidents; and Bob Schwartz, the company’s Vice President of Marketing. Attendees traveled from as far away as Provo, UT, and included sales and marketing professionals from convention centers, primarily located in mid-tier cities. The three-day conference featured multiple results-oriented sales and marketing topics and included presentations from the University of Notre Dame’s Joe Urbany Department of Marketing professor and trade show executive Michael Seymour of 3D Exhibits. “The energy and creativity that took place over the three days was absolutely incredible. More importantly, we generated ideas, concepts, and leads for the Century Center that are being applied immediately,” said Shura Garnett, Global Spectrum Regional Vice President. “While the meetings were beneficial for all of our marketers, the real winner was the Century Center because it will reap the benefits of the terrific ideas that were created.” The Global Spectrum team took to the streets and visited more than 70 offices throughout South Bend and Mishawaka, resulting in 23 new business leads for Century Center.

Attendees take photo break at Global Spectrum’s 2011 General Managers and Operations Annual Meetings at Global Spectrum-managed Palm Beach County Convention Center in West Palm Beach, FL.

Bangor, Maine, Picks Global Spectrum For New Arena/Convention Complex Global Spectrum has been selected by the City of Bangor, ME, to provide pre-opening and management services for the city’s new Bangor Arena and Convention Center complex, scheduled to open in the fall of 2013. Todd Glickman, Global Spectrum’s Vice President of Business Development and Client Relations, said Bangor’s new $65-million downtown facilities project will provide area residents with an 8,000-seat arena for concerts, sports, and other special events, and an adjacent convention center with a large ballroom, pre-function space, and meeting rooms. “The new Bangor Arena and Convention Center complex fits perfectly with Global Spectrum’s expertise in managing arenas and convention venues in smaller markets throughout North America,” Glickman said. “We look forward to preparing the Arena and Convention Center for opening day, then guiding its management to a very successful and thriving meeting, entertainment, and convention venue.”

p Appearing on panel at Intern Career Fair at University of Massachusetts at Amherst are (from left) Tim Murphy, Global Spectrum Regional Vice President; Bob Schwartz, Global Spectrum Vice President of Marketing and UMass alum; Lisa Masteralexis, Associate Professor of the Mark H. McCormack Department of Sport Management; UMass student Nick DeChristopher, career fair organizer; Tiffany Hartford, career fair founder; UMass student Malcolm Ruffin, president of Association of Diversity in Sport; Peter Luukko, ComcastSpectacor President, Global Spectrum Chairman, and UMass alum; and Cindy Stutman, Philadelphia Flyers Vice President of Customer Service and UMass alum.

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Wine Kegs Bring Progressive New Level Of Sustainability To Rose Quarter What was once considered taboo in the wine industry is now common practice.

in new, fully-recyclable lightweight aluminum kegs.

Ovations Food Services at the Rose Quarter in “One of the needs that surfaced was a desire for Portland, OR, recently formed a local partner- a faster way to provide wines of high quality in high volume venues. The kegs are a perfect fit ship with the Great Oregon Wine Company to for any location that caters to large groups with provide customers with local high-quality and tight timelines,” explained Linda Lindsay. sustainable products. Their unique keg system delivers top quality Oregon Wine, while reducThe single-use kegs hold 30 liters of wine – 7.92 ing the impact on the environment. Ovations gallons, 200 five-ounce pours, or 40 bottles wine aficionados taste-tested Oregon Wine worth. The service makes for efficient delivCompany’s varietals from the new system sideery, removes complications of wine oxidization by-side with their bottled product and found no in half-empty bottles, and eliminates piles of difference in flavor profile. empty glass. The Great Oregon Wine Company is Ovations This model fits in perfectly with the Rose Quarlatest libation addition to the Rose Quarter and ter’s Pyramid Taproom location on the main will complement the arena’s reputation as a concourse. Easily the highest volume location Matt Cechovic, Great Oregon Wine Company’s wine- leader and model for sustainability. With the in terms of alcohol sales, bartenders are enjoymaker, fills recyclable keg with wine from large tank. Rose Garden’s LEEDS Gold certification, parting the speed of service from the new wine keg nering with the Great Oregon Wine Company is system. The uniqueness of the delivery system a natural fit. is not lost on customers who continue to notice The Willamette Valley Winery, owned by Art and where and how their glass of wine was poured. Linda Lindsay, was selected for its progressive This gives Ovations’ bartenders an opportunity fine wine packaging – it is the first and only to discuss the transition to keg wines and other winery in the United States to offer its 100 per- sustainability programs at the Rose Quarter.  Phone: 215.389.9530 comcast-spectacor.com cent Willamette Valley Pinot Gris and Pinot Noir

Phone: 215.389.9558 global-spectrum.com

Phone: 813.948.6900 ovationsfoodservices.com

Phone: 484.875.7300 neweratickets.com

Phone: 949.823.1636 paciolan.com

Phone: 215.389.9516 frontrow-marketing.com

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UNC Achieves Successful Results With Paciolan’s New Mobile eVenue In an effort to tap into the ever growing mobile technology market, Paciolan recently launched Mobile eVenue, a website solution that makes it easy for fans to purchase event and game tickets on their smart phone devices. Early adopter Beta clients include Stanford University, PlayhouseSquare, Select Your Tickets, and The University of North Carolina (UNC), which recently leveraged Mobile eVenue for its “11.11.11” promotion. UNC offered $11 tickets to three upcoming men’s basketball games against the University of Miami, Long Beach State, and Tennessee State. UNC promoted the sale by posting a link on its Facebook page, which then directed customers into the ticket promotion on its Mobile eVenue site and website. To participate and gain access to the link, customers had to be a fan of the UNC’s Facebook page. The promotion was a success with seven percent of all ticket sales purchased on the Mobile eVenue site. Also, UNC attracted more than 1,000 visitors to the mobile site, resulting in a conversion rate of more than 10 percent. Paciolan’s Mobile eVenue site streamlines the ticket purchase process to make it easier for fans to buy tickets on their smart phone and choose a delivery method. Additionally, fans can easily search events and view seat maps. Paciolan Mobile eVenue offers universities, performing arts centers, professional sports teams, and arena venues new opportunities to reach on-the-go fans that are already using their smart phones and social media in their daily lives. 

FACILITY NEWS The Mountain Winery Receives 2011 Best of Saratoga Award The Mountain Winery, a beautiful Global Spectrum-managed concert venue with breath-taking views ovelooking the Silicon Valley, has been selected for the 2011 Best of Saratoga Award in the Winery Tours category by the US Commerce Association (USCA).

Global Spectrum Deals Winning Hand At IAEE Expo! Expo! Global Spectrum’s convention center venues got the attention of meeting planners and other attendees at the International Association of Exhibitions and Events Expo! Expo! Annual Trade Show in Las Vegas (December 7-9) by cashing in on the chips.

The USCA “Best Global Spectrum’s primary objecof Local Business” tive was to promote the 28 Global Award Program recSpectrum-managed convention ognizes outstanding local businesses throughout center venues in North America the country. Each year, the USCA identifies to potential show organizers and companies that have achieved exceptional marRendering of tradeshow booth used at IAEE Expo! Expo!. meeting planners. keting success in their local community and business category. These are local companies “We wanted to maximize our time at the event,” chips to encourage people to come and gamble,” said Garnett. “The idea was that since you now that enhance the positive image of small busi- said Shura Garnett, Global Spectrum Regional Vice President and General Manager of the St. have something tangible in your hand, you have ness through service to their customers and Charles Convention Center in St. Charles, MO. a reason to visit the booth and engage.” community. “Simply relying on foot traffic to pass by and Visitors to the booth were welcomed with a short In addition to hosting concerts, The Mountain enter the booth just isn’t enough when you are game of blackjack, with winners entered to win Winery is a popular location for weddings, galas, on a large floor with hundreds of exhibitors. We an iPad2. In the meantime, they were able to private events, wine tastings, parties, and comneeded something that would attract their attenspeak to Global Spectrum representatives about pany outtings.  tion and encourage them to visit their events and potential fits in one or more of us.” the company’s convention centers. Prior to the show, Global Spec“It worked extremely well. We had attendees trum sent out pre-show mailers coming up to our booth asking, ‘What do I do with Global Spectrum-logo’d poker with this chip?’” said Garnett. “The idea of the chips affixed to them to pre-regpoker chip and blackjack gave us a creative and istered attendees to promote the effective way to attract and interact with people booth and activities. The mailer at the show.” read, “Global Spectrum Always Global Spectrum managed to attract over 100 Deals a Winning Hand – Bring planners and organizers to the booth at the onethis poker chip to the booth for a day trade show, and ended up with a variety of chance to win an iPad2!” great leads for many of their buildings.  “We themed our booth Vegas-style with a blackjack table and used the Kathy Englund (left), of Ovations Food Services, and Scott Norton, of University of Phoenix Stadium, welcome Blind Boys of Alabama to Mountain Winery in Saratoga, CA.

Colonial Life Arena Honored By IAVM The Colonial Life Arena in Columbia, SC, has received a Venue Excellence Award from the International Association of Venue Managers (IAVM). One of only five venues honored throughout North America, Colonial Life Arena was named as the top facility for Venue Education in 2011. “Providing quality educational opportunities for University of South Carolina students is a vital part of our mission,” said Lexie Boone, General Manager of Colonial Life Arena. “This award would not be possible without the commitment and hard work of our staff at the Colonial Life Arena, the full support of educational initiatives from our leaders at Global Spectrum, and the great partnership with the University of South Carolina. We appreciate the IAVM for recognizing our efforts.” Taylor Swift performed to sold-out crowd of over 13,000 at ColoGlobal Spectrum has hired 49 University of South Carolina students to work for p nial Life Arena, Columbia, SC (November 18). Global Spectrum throughout the world. This successful partnership has allowed Colonial Life Arena to stand out as a premier venue in the industry. 

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CANADIAN FACILITY NEWS

Impact Wrestling Superstars prior to entering ring (November 6) at WFCU Centre in Windsor, ON, with Trent Merritt (second from right), venue General Manager, and Jason Toner, Director of Marketing (right).

Canadian singing legend Gordon Lightfoot (center), who performed at Global Spectrum-managed EnCana Events Centre, Dawson Creek, BC (November 24), is welcomed by (from left) Corey Margolis, Events Manager; Ryan McIvor, General Manager; Andrew Nash, Assistant GM; and Julian Bowman, Director of Marketing.

t From left: Tom Bain, Warden Essex County; Trent Merritt, WFCU Centre General Manager; members of the Rose City Rhythms synchronized skating team; Steve Scherrer, Skate Canada; Mayor Eddie Francis, City of Windsor, ON; Jason Toner, WFCU Centre Director of Marketing; and Sandi Watson, Sun Parlour Skate Council, on ice at WFCU Centre to announce 2012 Skate Canada Synchronized Skating Championships coming to WFCU Centre on February 23-25.

FACILITY NEWS Zayed Sports City Offers “Fit” Fun For Abu Dhabi Zayed Sports City (ZSC) called on Abu Dhabi residents to take part in “Get Fit,” an initiative created to promote a healthier way of life by embracing a more physically active lifestyle or by taking up sports. Get Fit was a day of fun for adults and kids alike. Training, coaching, seminars, and demonstrations by top Abu Dhabi sporting federations, associations, and clubs were offered to the public free of charge. All facilities in the sports complex were also free. Children enjoyed bouncy castles, Zorb balls, cartoon character appearances, face painting, balloon making clowns, and cooking classes, among others. “Offering a host of benefits for people, Get Fit was not only a venue to learn more about a healthier lifestyle, it also offered an opportunity to get helpful eating tips, as well as create awareness regarding new sports and new sporting organizations,” said Maria Gedeon, Director of Marketing at Zayed Sports City. 

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Community challenges at “Get Fit” in Abu Dhabi.

FACILITY NEWS Borchard Fairgrounds Makes Statement With $1 Million In Total Revenue The Global Spectrum-managed Richard M. Borchard Regional Fairgrounds in Robstown, TX, will for the first time in its four-year history surpass $1 million in total revenue, which marks a turnaround for a facility criticized in the past for its lack of economic activity. Steve Waterman, Director of Commissioners Court Administration, said the fairgrounds is projected to close the 2010-11 fiscal year with $1.1 million in revenue, a significant increase from the $ 815,000 generated in 2009-10. Jason Green, General Manager of the fairgrounds, said the facility has seen an increase in activity over the past year, with 210 events the previous fiscal year to more than 250 in 2010-11. He credited nearly $7 million in improvements at the fairgrounds, including the installation of spaces for recreational vehicles and air conditioning in one of the facility’s exhibit halls, as reasons for that jump. “The future looks bright,” he said. “Bookings are looking great for the next fiscal year already. People know about us, and we’re getting a lot of referrals. We’re becoming a place that people know about. This is truly a regional facility.” Precinct 1 Commissioner Mike Pusley credited Global Spectrum for its work in increasing revenue at the county-owned facility. “We’re certainly heading in the right direction with that,” he said. “For the most part, they (Global Spectrum) have stepped up to the challenge.” 

Villanova Coach Lauds PPL Park Villanova University football head coach Andy Talley told Mike Scanlon, Global Spectrum Regional Vice President and General Manager of PPL Park in Chester, PA, that Global Spectrum provided him and his team with a first-class effort at the stadium for the Wildcats’ game against the University of Delaware (November 19). “Thanks so much for a great experience at PPL Park,” Talley wrote to Scanlon. “You guys did a fantastic job for us and it sure felt like home to us. The place looked great and what a first-class atmosphere!” The 45th meeting between Villanova and Delaware was the first American football game at PPL Park, played in front of a crowd of 14,000. Delaware won the game, 26-16, to gain the Battle of the Blue Trophy for the first time since it was created six years ago.

client SPEAK with Nick Sakiewicz CEO & Operating Partner Philadelphia Union Major League Soccer (MLS) When faced with the challenging task of launching a new professional sports franchise in 2008, Major League Soccer’s Philadelphia Union and its newly completed stadium venue, Nick Sakiewicz PPL Park in Chester, PA, turned to ComcastSpectacor and its entities to build a successful brand and provide quality customer services. We had high expectations when developing a comprehensive partnership with Comcast-Spectacor and its three subsidiaries Global Spectrum, Ovations Food Services, and New Era Tickets. Each has delivered on those expectations. During the first two years of operations, our customer service benchmarks have exhibited high satisfaction rates in fan surveys. We frequently receive feedback from fans complimenting the stadium’s familylike atmosphere, a direct product of the professionalism and attention to detail of our dedicated partners. PPL Park has received numerous awards, including the 2011 NCS4 Award for safety and security. The leadership of Global Spectrum and Ovations have seamlessly integrated with our senior staff, adding expertise with a professional approach. I would recommend Comcast-Spectacor to any professional sports team or venue looking to achieve high quality standards. 

PPL Park is the home of the MLS’ Philadelphia Union.

p Jeff Rugg (right), Marketing Manager at Miami Beach Convention Center, Miami Beach, FL, and Paulina Matus (second from right), Event Manager and graduate of Florida International University’s STHM Program, conduct tour of MBCC for students from FIU’s School of Tourism and Hospitality graduate program who earn hands-on experience and convention center industry knowledge.

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FACILITY NEWS Fargodome Sets Food Records For ND State Football North Dakota State University’s outstanding football season has sparked large crowds and record food and beverage numbers at the Global Spectrum-managed Fargodome, the team’s home field. With over 109,000 fans attending regular season games, it’s no wonder the Food and Beverage Department at the Fargodome has set records, already up almost 20 percent in gross sales from the six-game regular season in 2010. With the addition of at least one December playoff game, this number will only continue to climb. North Dakota State University Bison football fans pack Fargodome in Fargo, ND.

“Enchanted” Ice Show Sells Out Ice Venue In Abu Dhabi

“Best” Award, Again, For Fargodome The Fargo (ND) Forum newspaper has named the Fargodome as the “Best of the Red River Valley” in the category of “Best Live Entertainment Spot.”

The Abu Dhabi Figure Skating Team this year presented “Enchanted Forest on Ice” at the Abu Dhabi Ice Rink at Zayed Sports City. The event showcased one of the best cartoon character line-ups to ever perform at the Abu Dhabi Ice Rink.

The award, the second in as many years for the Fargodome, was based on votes from readers of The Forum and InForum.com, who voted for their favorite foods, events, services, and more in Fargo-Moorhead and surrounding area.

Sell-out crowds attended both days (December 9-10) of the amateur-only ice show. “The annual ice show is a key date on the Abu Dhabi Ice Rink calendar. The 35 skaters trained very hard all year to put the show together. The event is a community event and all profits go to developing the team, ice time for training, and getting the rink ready for such a fantastic event,” said Maria Gedeon, Director of Marketing at Zayed Sports City. 

“It’s good to be recognized to show that the Fargodome maintains a good, diverse event mix at the facility that appeals to a wide range of audiences,” said General Manager Rob Sobolik.

Mini Lady Gaga at Alice in Cartoonland performance.

p Abu Dhabi Figure Skating Team at Alice in Cartoonland.

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q For the second consecutive year, Fargodome in Fargo, ND, won fan-voted award of “Best Live Entertainment Spot” in Red River Valley.

FACILITY NEWS Topping Out For Utah Valley Convention Center The topping out ceremony was held (July 11) in Provo, UT, for the new Global Spectrummanaged Utah Valley Convention Center. The venue will add a new form to the city’s skyline when it opens in March. The topping out is celebrated when the last beam is placed at the top of a structure or skyscraper. In America, the beam or piece of steel is painted white, signed by the ironworkers and local dignitaries and is adorned with a small evergreen tree and an American flag. The ceremony included addresses by Provo Mayor John Curtis, Utah County Commissioner Gary Anderson, Utah CVB President Joel Racker, Oakland Construction’s Troy

Thompson, and Global-Spectrum’s Danny Wheeler, General Manager of the Utah Valley Convention Center. Attendees were meeting planners, hoteliers, local officials, press, local supporters, and leaders from nearby organizations. The Utah Valley Convention Center will have 20,000 sq. ft. of exhibit space, a 17,000-sq. ft. ballroom, a 6,500-sq. ft. junior ballroom, as well as additional meeting rooms and pre-function space. What will set this convention center apart from others is the breathtaking views from the 5,000-sq. ft. rooftop terrace, which overlooks Mt. Timpanogos and is perfect for business socials, Ceremonial topping out at Utah Valley Convention Center. wedding receptions, and luncheons.

Khalifa International Bowling Centre Hosts Ramadan Tournament in Abu Dahbi After popular demand, the annual Ramadan Bowling Tournament came back to the Global Spectrum-managed Khalifa International Bowling Centre in Abu Dhabi, UAE, throughout the holy month of Ramadan and was sponsored by National Drilling Company (NDC). A total of 131 bowlers from more than 17 different countries participated in three divisions: men’s, women’s, and youth.

Khalifa International Bowling Centre at Zayed Sports City is the UAE’s professional bowlers preferred venue. It opened in 1998 to host the 1999 FIQ 14th World Bowling Championship. The lanes are equipped with automatic scoring systems, automatic bumpers for children, 40-inch scoring monitors, and 40-inch TVs on each pair of lanes, making it an advanced bowling facility.

“We were delighted with the turnout and success of the tournament “ said Patrick Talty, General Manager, Zayed Sports City. “Our regular bowlers eagerly awaited the announcement of the tournament and we saw a tremendous response with registrations, especially since this is the first big tournament we have organized after the refurbishment and the Asian Ten Pin Bowling Championship last January.”

The centre offers a wide variety of food and beverages, including the “Noodle Bowl,” a traditional Asian restaurant serving Indonesian, Malaysian, Singaporean, and Chinese cuisine, and two permanent lobby restaurants serving burgers, chicken, pizza, pasta, and salads.

Sears Centre Arena Hosts Chicago Express’ Inaugural ECHL Season The Chicago Express of the ECHL dropped the puck on their inaugural home season at the Sears Centre Arena, Hoffman Estates, IL, in front of an excited and supportive crowd of 5,472. The building was electric with fans of all ages who were decked out in Express team sweaters, cheering for Chicago’s newest hockey team. The sound of train whistles could be heard the entire night, as part of a successful attempt to set a world record for “Most Train Whistles Blown Simultaneously.” As part of the pre-game festivities, team owners Craig and Sue Drecktrah were presented a key to the city by Mayor Bill McLeod, as well as a proclamation that deemed October 22 “Chicago Express Hockey Day” in Hoffman Estates. The Express celebrated the team’s first home victory after a 4-2 win against the Kalamazoo Wings, a Northern Division rival. Following the game, fans were invited to “lace ‘em up” and take the ice with the entire team for a post-game skate, which serves as a staple for every Sunday Express game. The Sears Centre hosts 36 home games for the Express, including special New Year’s Eve and New Year’s Day games, as well as one on St. Patrick’s Day.

t Chicago Express, of the ECHL, begin inaugural season with faceoff at Sears Centre Arena (October 22), Hoffman Estates, IL.

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FACILITY NEWS Light Up UCF Marks Milestones

UCF Arena Hosts Dwight Howard Celebrity Game

Only three weeks into its fourth annual season, Light Up UCF at the UCF Arena in Orlando, FL, hit two very significant milestones: 100,000 tickets sold and $1 million in overall gross ticket sales.

The UCF Arena in Orlando, FL, hosted a nearly sold-out crowd for the Dwight Howard Celebrity Basketball Game (November 13).

Since its inception in 2008, Light Up UCF has served as a popular destination for the Central Florida community to come and celebrate the Holiday Season. Offering outdoor ice skating, carnival style rides, holiday light shows, outdoor movies, and visits with Santa Claus, Light Up UCF offers an experience that cannot be found anywhere else in the Central Florida region.

Fargodome Serves A Volleyball Winner The Fargo area high school volleyball sports committee served Global Spectrum’s Rob Sobolik, General Manager of the Fargodome in Fargo, ND, a challenge on short notice a few weeks prior to the event. “Is it possible to host the State High School Volleyball tournament at the Fargodome in mid-November?” they asked. Sobolik’s initial response was yes, but many things had to be done to prepare for it. Minot, ND, the original home for the 2011 State Tournament, could not be used due to recent flood issues; an alternative site was necessary. In preparation for the 2011 North Dakota State Volleyball tournament, the floor of the Fargodome was X-rayed to find places for six-inch anchor holes and sleeves for net posts that needed to be installed. During this process, a court had to be located, as the Fargodome does not own the necessary flooring. Fargo Parks and Recreation came to the rescue by providing a volleyball court. The challenge was answered on November 17-19. More than 11,500 people attended the tournament, an increase of 30 percent from its best year in 2009. The coach’s committee unanimously voted to put the Fargodome in rotation for future ND State Volleyball tournaments. Comedian Jeff Dunham (second from left) is presented with personalized cupcakes for kick-off of his 2011-12 world tour at Budweiser Events Center in Loveland, CO. With Dunham are (from left) David Farrar, Assistant General Manager; Kellen Seitz, Marketing Coordinator; Ryan Young, Director of Marketing; and Robin Tate, event promoter. u

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Dwight Howard, the center for the NBA’s Orlando Magic, hosted the event in conjunction with his charitable foundation, the D12 Foundation, to raise funds for underprivileged youth. After the game, Howard met with members of the news media for a 30-minute press conference during which he thanked the UCF Arena for hosting the event. The exhibition game pitted former Orlando Magic players against current Orlando Magic players with rapper Lil Wayne and boxer Floyd Mayweather, Jr., serving as celebrity coaches. The roster of players included Penny Hardaway, Gilbert Arenas, Rashard Lewis, Matt Barnes, Trevor Ariza, and Brandon Bass.

Budweiser Events Center Assists Folds Of Honor The Budweiser Events Center in Loveland, CO, partnered with Ovations Food Services, Anheuser Busch, and The Ranch to help raise funds for the Folds of Honor Foundation. The partnership donated 25-cents of each beer sold at a Colorado Eagles ECHL game to help wounded warriors serving in military branches across the country. The Folds of Honor Foundation was established in 2007 to provide scholarships and other forms of assistance to families, spouses, and loved ones of soldiers killed or wounded serving the United States.

Orlando Magic center Dwight Howard with Ron Rideout (left), UCF Arena Assistant General Manager, and Lexie Boone, General Manager of Colonial Life Arena, after Dwight Howard All Star Game at UCF Arena.

Window Wrap Promotes Cirque du Soleil At Budweiser Center The Budweiser Events Center in Loveland, CO, for the first time ever created a 28 x 19-ft. window cling on the venue’s west side window stairwell to promote the Cirque du Soleil Dralion show. The Operations Department installed lighting above and below the window wrap, so it would be visible to the 60,000 cars traveling on the Interstate next to the Budweiser Events Center day and night. 

In addition to the contribution to Folds of Honor, the Budweiser Events Center provided a luxury suite, which was reserved for local Medal of Honor recipient Sal Giunta, who was presented with a sculpture and received appreciation from the Colorado Eagles and fans just before game time.

p Huge 28 x 19-ft. Cirque du Soleil promotional window wrap dominates west side of Budweiser Events Center, Loveland, CO.

FACILITY NEWS Women’s National Soccer Team Winters In Glendale, AZ The U.S. Women’s National Soccer Team spent nearly two weeks in the Greater Phoenix area in mid-November, culminating with a record-breaking game at the Global Spectrummanaged University of Phoenix Stadium.

President. “We received very positive feedback from U.S. Soccer about the level of hospitality our staff and community provided for both of the teams. They also appreciated the modern facilities we have to offer.” Combined, the two teams and staff accounted for over 610 hotel room nights during their stays in Greater Phoenix area and utilized some of the areas world-class soccer facilities to conduct practices. U.S. Soccer opened most of the practices to the public, including a session at University of Phoenix Stadium that drew more than 750 supporters.

As part of the team’s preparations for the 2012 Summer Olympics, the FIFA World Cup finalists came to metro Phoenix for the ideal training weather, and to play a friendly match against fifth-ranked Sweden on November 19. The game, featuring a crowd of 18,482, the largest ever to “University of Phoenix Stadium was a fantastic watch a Women’s National Team game in Arivenue for the U.S. Women’s National Team’s zona, saw the two teams play to a 1-1 tie in a first game in Arizona in nearly 11 years,” said match dominated by the U.S. squad. Paul Marstaller, U.S. Soccer’s Director of Events. “We were very happy to have the U.S. Women’s “We found the building to be ideally configured National Team as our guests in Phoenix for for top-flight international soccer, and we look almost two weeks and even more excited with the forward to returning with both our Men’s and turnout for the game,” said Peter Sullivan, Global Women’s National Teams in the future.” Spectrum’s General Manager and Regional Vice

p Global Spectrum’s Jac White (right), Event Manager at Kovalchick Complex at Indiana University of Pennsylvania, slides in for look-alike pose with former Hootie and the Blowfish’s Darius Rucker during his Kovalchick performance in October.

p Esther Baptiste (center), HR/Accounting Clerk at Palm Beach County Convention Center, won free beach wedding at Oceanfront Park in Boynton Beach, FL, as part of promotion by City of Boynton Beach Recreation and Parks Department and local CBS news station.

p Christie Rampone (center), Captain of U.S. Women’s National Soccer Team, with Global Spectrum’s Scott Norton (left) and Melissa Wasson (right) prior to November 19 game against Sweden at University of Phoenix Stadium. t Marketing Intern Haley Brown, at Indiana University of Pennsylvania’s Kovalchick Complex, offers Wiz Khalifa celebratory cupcake with giant number one candle, which represents new venue’s first sold-out concert. The Big Show, WWE wrestler and South Carolina native, displays USC jersey while posing with David Cox (right), Colonial Life Arena Marketing Manager, and Terence Quinn, marketing intern, at meet and greet prior to live televised WWE Monday Night Raw SuperShow at Colonial Life Arena, Columbia, SC (November 28). u

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FACILITY NEWS Sandler Center Marks Fourth Anniversary With 90th Sell Out The Sandler Center for the Performing Arts, located in the heart of Town Center of Virginia Beach, VA, marked its fourth anniversary of operation under Global Spectrum management in November. Since opening night, Town Center has evolved and grown, with the Sandler Center remaining a steadfast beacon in the midst of Virginia Beach’s booming business center. The anniversary marked several milestones for the Center. On November 11, the Sandler Center welcomed Gladys Knight as she performed the remarkable 90th sell-out performance at the venue in just four years. Sell-out crowds have gathered at the Sandler Center to enjoy performances from resident companies, rental groups, and the Sandler Center’s signature Great Performance Series. Virginia Beach’s 1,300-seat performing arts center has hosted unforgettable performances by Willie Nelson, Harry Connick, Jr., The Four Tops, The Temptations, and Tony Bennett, just to name a few. Over 1,800 events, drawing more than 380,000 people have taken place at the Sandler Center.

David Semon (left), Sandler Center General Manager, and Jason Ratliff, Sandler Center Director of Marketing, present Gladys Knight with gift to celebrate her performance, which was 90th sell-out performance in four years at Sandler Center for the Performing Arts.

t Presidential hopeful Mitt Romney spoke to nearly 2,000 people during annual Sioux Falls Area Chamber of Commerce Meeting (October 19) at Sioux Falls Convention Center.

Global Spectrum, in partnership with the Sandler Center Foundation and the Virginia Arts Festival, is pleased to have opened the Sandler Center doors to 23,155 students over the past four years. These students were able to experience many educational events that include student matinees, lectures, master classes, meet and greet opportunities, and the Virginia Beach AllCity Music Festival. 

Military Family Festival Breaks Record At Sandler Center The Sandler Center for the Performing Arts, Virginia Beach, VA, hosted the most successful and highest attended Military Family Festival ever at the venue on October 22. The festival was free to all active duty and retired military personnel and their immediate family members. The event was also open to the public for a small admission fee. Over 4,300 people flocked to the Sandler Center and the Outdoor Plaza to partake in Halloween-themed activities and entertainment. The day included trick-or-treating, live shows, crafts, games, and free giveaways. 

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Overhead view of Sandler Center for the Performing Arts as record 4,300 attended Military Family Festival Halloween celebration.

FACILITY NEWS

Winter Classic Turns Philadelphia Into Hockeytown An electrifying crowd of 46,967 filled Citizens Bank Park for the 2012 National Hockey League Bridgestone Winter Classic on January 2, 2012, pitting the New York Rangers battle the Philadelphia Flyers. Global Spectrum, operators of Citizens Bank Park, also scheduled a Rangers vs. Flyers Alumni Game on December 31, 2011, and an American Hockey League game between the Adirondack Phantoms and the Hershey Bears on January 6, 2012. î Ł

At Philadelphia Flyers Alumni vs. New York Rangers Alumni Game at Citizens Bank Park in Philadelphia, PA, are (from left) David Montgomery, Philadelphia Phillies President; Ed Snider, Comcast-Spectacor Chairman; and Peter Luukko, Comcast-Spectacor President.

Comcast-Spectacor President Peter Luukko (left) surveys Citizens Bank Park with National Hockey League Commissioner Gary Bettman moments before 2012 NHL Bridgestone Winter Classic.

During Philadelphia Flyers team skate at Citizens Bank Park are (from left) Comcast-Spectacor Vice President of Public Relations Ike Richman, Global Spectrum Chief Operating Officer John Page, Comcast-Spectacor President Peter Luukko, and Flyers Assistant Coach Joe Mullen.

At 2012 NHL Bridgestone Winter Classic in Philadelphia are (from left) Mike Hasson, Global Spectrum Vice President of Security; Bram Reynolds, General Manager of Citizens Bank Park; Anthony Morrison, Director of Operations for Philadelphia Phillies; and Tom McFlynn, Global Spectrum Security Manager.

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IN THE COMMUNITY Aldean’s Roanoke Concert Raises Record Funds For Breast Cancer

T Hundreds of area students helped “Fill the Dome” at Global Spectrum-managed Fargodome, Fargo, ND. In its four-year history, event has raised 400 tons of food and $300,000 for local food bank.

80 Tons Of Food For Community Fills Fargodome The goal: fill the Fargodome’s 80,000-sq. ft. arena floor with food! Since June 2007, the Fargodome has been the hub for Project Fill the Dome. It started with student council leaders from each of the Fargo-Moorhead area high schools, who wanted to do something big, something to highlight their senior years of high school. Together they formed the Metro Student Council Ambassadors and have raised a total of 400 tons of food and $300,000 in the last four years. During this year’s drive (November 21-22) hundreds of area students filled the dome floor with 160,021 pounds (80 tons) of food and received $80,000 in donations. The total is the equivalent of about 443,000 meals for at least 67,000 people in the region who rely on the food from this event. “Thanks to General Manager Rob Sobolik and the entire staff of the Fargodome for everything they have done to make this event another success,” said Jake Bechtold, one of the student leaders of Fill the Dome.

Pueblo Convention Center Cooks Turkeys For Deserving Families

Sandler Center Staff Helps Habitat For Humanity

The Pueblo Convention Center did all of the Thanksgiving dinner cooking as it teamed up once again with Pueblo’s Salvation Army to prepare and distribute 25 turkeys to deserving Pueblo residents.

The Global Spectrum staff at the Sandler Center for the Performing Arts in Virginia Beach, VA, has been actively involved in the community since the building’s inception in 2007.

Eric Copeland, Pueblo Convention Center Executive Chef and Food and Beverage Director, has been involved with the Salvation Army’s Holiday food preparations since 2000. Since arriving at the Convention Center in 2008, he and his excellent staff have been a pivotal part of the holiday tradition.

This past September, the Center partnered with Habitat for Humanity to volunteer in the construction of a local home. Global Spectrum staff provided a hand with roofing, siding, and construction of a porch. The Sandler Center team volunteered for a full day to help build a house less than two miles away from the venue.

“Every year I make sure to set aside time during the holidays to help out the Salvation Army,” Copeland said. “Our staff does a great job in embracing the idea of giving back to our community and helping out those who are less fortunate.”

“We take such joy in being able to lend a hand to local families through an amazing organization like Habitat for Humanity,” said Office Manager Maria Castillo.” 

Throughout the year the Pueblo Convention Center also donates leftover food from the various events it hosts to area soup kitchens for the needy and homeless. 

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he Roanoke Civic Center, Roanoke, VA, and multi-platinum country artist Jason Aldean teamed up for the sixth annual Concert for the Cure (September 30), which resulted in a record donation of $315,000 to the Roanoke Chapter of Susan G. Komen for the Cure. For the past six years, Aldean has chosen one location on his tour where all of the proceeds are donated to the local chapter of Susan G. Komen.

Near the end of the night in front of a very pink sold-out crowd, he played a video showing the heart-breaking story behind the creation of the “Concert for a Cure” and how breast cancer has affected the people in his life. Afterward, his wife joined him on stage and helped him present a record-breaking check for $315,000 to the Roanoke Chapter of Susan G. Komen for the Cure. The amount was more than double the previous record of $136,000. “This is one of my favorite things we do all year and taking it on the road to other cities has been huge in helping us bring in more money for Komen,” said Aldean. “All of the money we raised goes to the local Roanoke effort, allowing them to give free mammograms to those who can’t afford them. We’ll pick a different spot for next year and try to beat it. Seeing an arena filled with pink is just a really cool thing.” 

p Sandler Center for the Performing Arts staff collected over 75 pounds of food for Food Bank of Southeastern Virginia. Participating are (from left) Jason Ratliff, Director of Marketing; Chris Tracy, Housekeeping and Set-up Manager; Tracy Derring, Director of Events; and Chase Hathaway, Marketing Coordinator. t Global Spectrum Staff at Sandler Center for the Performing Arts gather after volunteering for construction work with Habitat for Humanity. (From left, third row, rear): Eric Gourley, Operations Stagehand, and Chase Hathaway, Marketing Coordinator. (From left, second row) David Semon, General Manager; Jessica Henley, Box Office Manager; Maria Castillo, Office Manager; Sandy Ditman, Director of Finance; and Jason Ratliff, Director of Marketing. (From left, front row) Stephanie Gourley, Assistant to Production Manager, and Chris Lacey, Housekeeping and Set-up Manager.

IN THE COMMUNITY Colonial Life Arena Hosts 27th Annual Rivals’ Blood Drive Colonial Life Arena’s “How You Doin’?” team has hosted two yearly blood drives at the building since the summer of 2008. In that time, Colonial Life Arena has collected 397 pints of blood for the American Red Cross. On November 17, the building hosted the 27th annual Clemson vs. South Carolina Blood Drive, a weeklong drive between long-time football rivals Clemson University and the University of South Carolina. This year, more than 120 participants donated blood, once again helping to win the blood drive for the USC Gamecocks.

Full-time staff at Ted Constant Convocation Center, Norfolk, VA, take time from their normal workday to paint at Taylor Bend YMCA in Chesapeake, VA, as their contribution to United Way’s Day of Caring. United Way matches local volunteers in South Hampton Roads community to nonprofit organizations and schools to complete tasks such as landscaping, painting, gardening, and direct client support.

Comcast Arena at Everett Sets Charity Records Global Spectrum at the Comcast Arena at Everett (WA) kicked off this year’s giving season with record-breaking numbers. Global Spectrum’s Kids’ Night Out and the WHL Everett Silvertips’ Pink the Rink were record breaking successes. Silvertips fans generated a record-breaking $78,000 for the Providence Foundation as a result of their Pink the Rink night this year, followed by Global Spectrum’s Kids’ Night Out Program that sent more than 750 local Snohomish youth to Disney on Ice. “I cannot tell you how important the Kids’ Night Out program has been to our kids and their families. Most of the children we serve were from EHA low-income housing, who otherwise would not have the means to attend these events,” said Jennie Oshie, Director of the Everett Boys and Girls Club.

p Jeff Rugg (center), Marketing Manager at Miami Beach Convention Center, presents check for $3,500 on behalf of Animalia Pet Expo to representatives of Humane Society of Greater Miami and their furry friends.

“For them to have the opportunity to go to Disney on Ice with their families is a huge deal for them, as all of their family’s money is spent on necessities. And sometimes even these basic needs are not met... I can definitely tell you that you are making a difference in the life of a child,” Oshie said. 

t (L to R) Global Spectrum employees at Miami Beach Convention Center participate in “Sweets and Scoops for a Cure,” fundraising event for American Cancer Society at Ghirardelli Ice Cream and Chocolate Shop in Miami Beach. Helping to scoop ice cream, make milkshakes, and create delectable desserts are (from left) George Aiello, Sponsorship Sales Manager; Paulina Matus, Event Manager; and Jeff Rugg, Marketing Manager.

Chaifetz Arena Collects Food For St. Louis Needy Global Spectrum partnered with radio station Majic 104.9 at Chaifetz Arena at Saint Louis University to help feed the needy during the Holiday Season. Patrons who brought five canned food items to the Chaifetz Arena Box Office were rewarded with a $7 discount coupon to the Katt Williams comedy show at Chaifetz Arena on November 25. Over 1,000 cans were brought to the Chaifetz Arena Box Office in a five-hour span, and then donated to the annual Feed the City food drive.

St. Charles Center Helps Holiday Event The St. Charles Convention Center in St. Charles, MO, served as a donation drop-off point and event location for the Fourth Annual Helping Hands for the Holidays (December 15) for St. Charles area residents. People dropped off canned food, personal care items, and winter clothing that were distributed at the free charity event at the Center. Helping Hands for the Holidays was designated to provide assistance and local community fellowship to those who are needy in the area around the holidays. In addition to the distribution of these donated items, there was a holiday buffet, health services and screenings, including flu shots, activities for kids and families, photos with Santa, entertainment from a local caroling group, and transportation to and from the event throughout St. Charles County. 

p Global Spectrum’s Jim Wynkoop (center), General Manager of Chaifetz Arena at Saint Louis University, partners with Tammie Holland (left), Majic 104.9 radio personality, and Lewis Reed, St. Louis Board of Alderman President, to help feed needy with holiday canned food drive.

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ON THE MOVE Lexie Boone Promoted To General Manager At Colonial Life Arena Lexie Boone, who began his Global Spectrum career at the Colonial Life Arena in Columbia, SC, returned to that arena on the campus of the University of South Carolina as the Global Spectrum’s General Manager. He formerly was Lexie Boone the General Manager of the Global Spectrum-managed UCF Arena in Orlando, FL. After interning with the University of South Carolina Athletic Department from January to December of 2002, Boone started his career with Global Spectrum in January 2003 as the Premium Services Coordinator at the Colonial Life Arena. Over the next nine years, he was promoted numerous times, serving as an Event Manager at the Wells Fargo Center in Philadelphia, PA, Assistant General Manager at the Colonial Life Arena, and most recently as the General Manager at the UCF Arena. “During his last nine years with Global Spectrum, Lexie has continued to exceed our expectations. I am confident that his experience and knowledge of the industry, specifically with regard to collegiate venues, makes him the perfect new leader for Global Spectrum at the Colonial Life Arena,” said Doug Higgons, Global Spectrum Regional Vice President. A native of Oxford, MS, Boone graduated from Ole Miss in 2001 with a degree in Business Administration. He and his wife, Kimberly, a University of South Carolina graduate, are pleased to be living in the Columbia area.

This issue of the Globe, as well as the latest news updates and happenings, are available at Global-Spectrum.com.

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Tennille Wanner Named Marketing Director In Provo, UT Tennille Wanner has been named Director of Sales and Marketing at the new Utah Valley Convention Center in Provo, UT. She previously had been Sales Manager at the Global Spectrum-managed Duke Energy Convention Center in Cincinnati, OH.

Tennile Wanner

She joined Global Spectrum four years ago in Cincinnati. In addition to her marketing assignments at the Duke Energy Center, she has been involved in Global Spectrum’s mentoring program and is a member of the Trade Show Committee for the company’s National Marketing Plan.

Marcy Jarrett Named Interim General Manager Of Cherokee Strip Center Marcy Jarrett has been named Interim General Manager of the Cherokee Strip Conference Center in Enid, OK. She will also maintain her position as Director of the Enid Convention & Visitors Bureau, for which Global Spectrum Marcy Jarrett provides guidance and management services.

“While we conduct a search for a General Manager, we will rely heavily on Marcy who has done a terrific job spearheading the Convention & Visitors Bureau here in Enid,” said Global Spectrum Regional Vice President Barry Strafacci. “With Marcy as our interim GM, the Cherokee Strip Conference Center will continue to provide the ultimate experience for our guests, show orgaWanner has over eight years of sales and market- nizers, and visitors.” ing experience in the hospitality industry, with Jarrett is a 12-year veteran of the travel and her previous positions prior to Global Spectrum tourism industry and was sales manager of the being in sales and marketing roles for luxury Cherokee Strip Conference Center before becomresort companies in Florida.  ing director of the ECVB. She was recently elected to the Oklahoma Travel Industry Association’s board of directors, she is a member of the Enid Rotary Club, Juliette Low Leadership Society advisory board, Leadership Greater Enid alumni and on its board of directors, is an active participant in the Enid First initiative and was a member of the steering committee for the Enid Renaissance Project. Brian Hixenbaugh has been promoted to General Manager of the UCF Arena on the campus of the University of Central Florida in Orlando, FL. Hixenbaugh was formerly Assistant General Manager for the Colonial Life Arena in Brian Hixenbaugh Columbia, SC.

Brian Hixenbaugh Named General Mgr. Of UCF Arena

Hixenbaugh joined Global Spectrum five years ago. During his tenure in Columbia, Hixenbaugh gained management experience in day-to-day arena operations, trade shows, concerts, family shows, and basketball. Prior to his Assistant General Manager role in Columbia, Hixenbaugh served as an Event Manager for the Iowa Event Center in Des Moines, IA. Hixenbaugh graduated from Iowa State in 2003 with a degree in Sport Management.

Andy Simpson Heads Operations At XFINITY Live! Philadelphia

Andy Simpson has joined Comcast-Spectacor as Director of Operations of XFINITY Andy Simpson Live! Philadelphia, a sports and entertainment district for fans of all ages, under construction on the site of the old Spectrum in Philadelphia. Simpson formerly was with TGI Fridays. He had 20 years of experience managing the “TGI Fridays” brand, most recently as Vice President of the U.S. Northeast Region. “Andy has also focused on strategic growth both domestically and internationally for the brand, personally opening over 100 units,” said Peter

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PEOPLE AND PLACES Kennedy Bollmeyer moves from Group Sales Manager at Santa Ana Star Center, Rio Rancho, NM, to Box Office Coordinator at Sears Centre Arena in Hoffman Estates, IL… At Chaifetz Arena, St. Louis, MO, Cody Dunn has been promoted from the Memphis Red Birds to Chaifetz Arena as Assistant Box Office Manager and Justin Glessner moves from Colonial Life Arena to Operations Supervisor at Chaifetz Arena and Carly Susral joins as Marketing Coordinator… Tina Ferruolo joins the MassMutual Center as Sales Manager… Roland Scheller has joined the St. Charles Convention Center, St. Charles, MO.  BIRTHS – Tabitha Sechrist, Staff Accountant at the Ted Constant Convocation Center, Norfolk, VA, gave birth to a baby boy, Dalton Connor Sechrist, on October 27.

Luukko, Comcast-Spectacor President and Chairman of Global Spectrum. “He is a true hands-on operator, as well as a proven leader. Andy is a native of the UK but currently lives in Philadelphia. He is a loyal Philly sports fan, as well as a marathon runner.” Simpson joins the existing XFINITY Live! Philadelphia executive team: Bennett Fass, Vice President of Culinary Operations (formerly a regional director for Aramark); Marisa McLaughlin, Director of Training (formerly Director of Training with Maggiano’s); and Rob Johnson, VP of Marketing (formerly Director of Marketing for the Flyers). XFINITY Live! Philadelphia is a 50,000 sq. ft., six-venue restaurant and entertainment district that will be entirely constructed, owned, and operated by a partnership between Comcast-Spectacor and The Cordish Company. 

Kennedy Bollmeyer

Cody Dunn

Justin Glessner

Carly Susral

Roland Scheller

Pueblo Convention Center Promotes Eric Copeland To F&B Director The Pueblo Convention Center has promoted Executive Chef Eric Copeland to Director of Food and Beverage. Copeland, who has been at the Pueblo Convention Center since July of 2008, will also maintain his title as Executive Chef as he takes on the additional duties. To help with the transition, the Convention Center has hired a full-time sous chef. Eric Copeland

“Chef Eric has been a great asset to the success of our facility,” said Dean Dennis, Global Spectrum’s General Manager at the Pueblo Convention Center. “I know that as the new Director of Food and Beverage, he will continue to grow our business and ensure that guests and clients of the Pueblo Convention Center continue to have a positive experience in our building.”

“I’m excited with this new opportunity,” Copeland said. “We have a terrific staff that will help make this a smooth transition as I get accustomed to my new role as Director of Food and Beverage.” 

Tsongas Center at UMass Lowell, Lowell, MA, staff with Stanley Cup prior to UMass Lowell River Hawks game (December 2) against University of New Hampshire. Game drew largest crowd in River Hawks’ history.

Disney on Ice’s Cinderella visits Wells Fargo Center in Philadelphia, PA. She is greeted by (from left) Global Spectrum’s Cody Snider, Richard Hart, Mary Paolantonio, Zack Lloyd and Daniel Webb.u

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® Independence Events Center Hires Front Row Marketing To Manage Partnership Sales The Independence Events Center in Independence, MO, has chosen Front Row Marketing Services to handle commercial rights sales for the venue, including securing a naming rights partner. Front Row will work to increase revenue streams while creating and maintaining effective and lasting relationships with corporate partners.

HOW TO REACH KEY PERSONNEL Chris Lencheski - President clencheski@frontrow-marketing.com (215) 218-7513

Eric Smallwood - Senior Vice President esmallwood@frontrow-marketing.com (810) 984-2608

frontrow-marketing.com

“We are thrilled to partner with Front Row Marketing Services,” said Mike Young, General Manager of the Independence Events Center. “Front Row is a recognized leader in the commercial rights marketing industry. Their vast experience and innovative approach to marketing commercial rights will enhance our ability to attract and retain corporate partners. Our partnership with Front Row will allow us to build upon the success we have achieved over the past three years and further expand the Independence Events Center brand.” “Front Row and the Independence Events Center will work to create an integrated relationship that is a success for all parties involved,” said Brad Hughes, Regional Vice President of Front Row Marketing Services. “Front Row’s efforts will increase not only revenue for the Independence Events Center but also media exposure, as well as community involvement and activation. We are looking forward to developing these relationships.”

Each year the Independence Events Center is host to a diverse number of events, including concerts, trade shows, professional, collegiate and high school sporting events, festivals, and community ceremonies. The arena has two sports teams as tenants: the Missouri Mavericks of the Central Hockey League and the Missouri Comets of the Major Indoor Soccer League. These events are all held in a state-of-the-art 5,800-seat arena with 29 luxury suites. In addition to the arena, the Independence Events Center is home to Centerpoint Medical Center Community Ice, a year-round ice-skating rink that hosts skating classes, birthday parties, special events, hockey, and is available for private rentals. An on-site concession stand and Pro Skate Shop make this facility one of the finest of its kind in the Midwest.

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Alex Hodges (center), Nederlander Concerts CEO, receives 2011 SEVT Lifetime Achievement Award at Sport Entertainment and Venues Tomorrow (SEVT) conference (November 17). Award was presented in Columbia, SC, by long-time friend and colleague John Huie of Creative Artists Agency. Hodges is joined by (from left) his wife, Karen Hodges; Eric Smallwood, Senior Vice President of Front Row Marketing Services (FRMS); George Manias, Regional Vice President of FRMS; Brad Hughes, Regional Vice President of FRMS; and Vanessa Kromer, Senior Director of Publicity, Nederlander Concerts.

® (Continued from Page 1)

Personnel News Monica Slay is now the Sponsorship Sales Manager at the Augusta Entertainment Complex. Monica Slay

Andrea Maestas

Andrea Maestas is now the Premium Seating & Clients Services Manager at the Santa Ana Star Center. John Strayhorn is now Director of Corporate Partnerships for the AFL’s Philadelphia Soul.

John Strayhorn

Front Row Twitter Corner Front Row Marketing Services is happy to announce that it has expanded its presence on Twitter. Be sure to follow us for all the latest sponsorship and analysis happenings.

Lencheski To Head Front Row Marketing has evaluated over $500 million in sponsorship assets for its clients since the company’s inception. Some of its latest analysis clients include: Oakley, SunGard, University of Delaware (NCAA), Seattle Seahawks (NFL), and Seattle Sounders (MLS). “As Front Row Marketing Services continues to expand its reach as the industry leader, we will rely heavily on Chris’ experience and knowledge to take our company to the next level,” said Peter Luukko, Comcast-Spectacor COO and President and Global Spectrum Chairman. “Chris is one of the most dynamic individuals in the industry, and we are pleased that he has become part of the Comcast-Spectacor Family of Companies where all of our companies can benefit from his expertise.” Lencheski is a 20-year veteran of sports and entertainment marketing. Prior to starting Phoenicia, he was Founder, CEO, and President of award winning sports marketing agency SKI & Company. He brings to Front Row extensive experience with Sport/Entertainment Licensing, NASCAR, the NFL, MLB, the Olympics, Formula 1, IZOD INDYCAR Racing League, and the American Le Mans Series. He is a graduate of Syracuse University and a two-term member of the Board of Advisors to the Syracuse University David B. Falk College of Sport and Human Dynamics. He also serves on multiple local and national charitable fundraising boards.

@FRMktgSvs is the official account for Front Row Marketing Services @FRAnalytics will focus on all things sponsorship evaluation and product placement related @FRMktgCanada - the leading #sponsorship rights holder in Canada

Front Row Analytics @FRAnalytics

Nov. 2

@FRAnalytics ran the #s estimates #DodgerStadium naming rights is worth an estimated $13 million annually for a @Dodgers Corporate partner Front Row Analytics @FRAnalytics

Oct. 11

Global Spectrum managed venue @UOPStadium to once again host Super Bowl in 2015 after previously hosting in ‘08 http://frms.bz/nr4xBp Front Row Analytics @FRAnalytics

Sep. 8

@EASPORTS rocks out during @nbc_sports @nfl #kickoff with $640,000 in media value during #maroon5, #kidrock & #ladyantebellum performances Front Row Marketing @FRMktgSvs

Nov. 4

Watch out @ApoloOhno! FRMS’s @ericsmallwood is running in Sunday’s @INGNYCmarathon. Best of luck to all runners-just a little more to Eric! Front Row Canada @frmktcanada

Nov. 4

Great example of a #JerseyPatch sponsorship done right. Clear & Bold. Nicely done @TorontoArgos and @NissanNews #CFL http://pic.twitter.com/rNnNtNRE

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FACILITY NEWS Iowa’s Premier Wine & Food Expo Presented By Hy-Vee At Events Center Hy-Vee, whose corporate office is located in West Des Moines, Iowa, was the presenting sponsor for Iowa’s Premier Wine & Food Expo at the Iowa Events Center. With sales of more than $6.9 billion and more than 232 retail stores across eight Midwestern states, Hy-Vee ranks among the top 20 supermarket chains and the top 50 private companies in the United States. “We love the partnership with the Iowa Event Center on this project. We have seen a large increase in customers that want to learn about wine and also about cooking at home for their families,” said Wes Snook, Store Director for Hy-Vee. “These are two very important areas that Hy-Vee can help our customers with. This event ties it all together by bringing national celebrities alongside local celebrities to make food fun! We employ more Certified Wine Specialists than anyone else in the Midwest and along with our Chefs and other food experts we are able to reach a wide range of people and show them how to pair wines with food, entertain their guests, and just have a fun evening out.” Partnership benefits included On-Site Activity, On-Site/In-Store Promotion, Media, and In-Market Event Promotion. 

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“HOW YOU DOIN’?” HYD Reminders For Constant Center Staff The “How You Doin’?” principles are very important to running a successful and smooth event at the Ted Constant Convocation Center in Norfolk, VA. The fulltime staff wanted to make sure the part-time staff and the customers were aware that they care about “How You Doin’?”. Recently, the full-time staff launched a “How You Doin?” branding campaign. HYD fatheads were placed in the loading dock where the staff clock in for their shifts. A HYD banner was hung in the back of house entrance visible to all persons who walk through (staff, artists, performers, stage hands, etc). An HYD bulletin board was installed so staff can see all upcoming events and announcements in one central location. Each part-time and full-time staff member was given a HYD button to wear on his or her lanyard for events. HYD clings were added to every box office window for customers to see. An HYD table skirt covers the marketing table in the main lobby of the venue.

Sandler Center Honors Nicodemus As HYD Employee Of Year

Mr. Peter Sullivan General Manager University of Phoenix Stadium Glendale, AZ

Dear Peter, Everyone at Just a quick note to let you know what a GREAT staff you have. nce all positive. all levels extends themselves to make our customer experie (Event Manager) I especially appreciate the hands-on approach that Myles Gabel the Crossroads started He ful. success shows takes in helping us making our on the dock on trailer the from tables unload me helping by cycle show midnight. He Wednesday, and he didn’t go home Sunday night until nearly ly, and when we smooth ing function is ng everythi that ensure to hard works have an issue he resolves it quickly and completely. great... I wanted At risk of leaving any of your staff members out...they are all r of Sales) in (Directo Krohn a Shawnd of efforts mile” “extra to mention the , to ensure a tratively adminis making sure that we have everything we need, s at 15 busines do We with. work to joy a is She nce. experie r great custome rest of the and a, Shawnd Myles, different venues throughout the west, and is. there best the your staff are Bob Templeton Crossroads of the West Gun Shows

Elizabeth Nicodemus, a part-time ticket seller at the Sandler Center for the Performing Arts in Virginia Beach, VA, was saluted by the Center as HYD Employee of the Year as the new season kicked off with a “How You Doin’?” Party. David Semon, Sandler General Manager, presented Nicodemus with a basket of goodies that included a restaurant gift certificate and an overnight hotel stay. The Global Spectrum full-time staff at the Sandler Center hosted the part-time staff at the HYD Party, which carried a sports themed “pep-rally.” Part-time staff members participated in a scavenger hunt throughout the building to start the evening in order to get familiar with all parts of the building. The evening continued after dinner as groups were tasked with creating a skit to demonstrate one of the HYD Top 10 Principles. As a way of introducing the skit task, the full-time staff planned and performed a rap to demonstrate the principle: Customer Comes First.

Alex Renfrew, Box Office Manager at Tsongas Center at UMass Lowell, crowns Lyndsey Ferreira, Administrative Assistant, venue’s first “How You Doin’?” Champion for her exemplary work in launching “How You Doin’?” program in Global Spectrum’s first year of management at Lowell, MA, sports and entertainment facility.

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d Selig Dr. Camden Woo tor rec Di tic hle At iversity Old Dominion Un 0201 952 23 VA Norfolk, Dear Mr. Selig,

Chapter, I rginia Pirate Club of the Southeast Vi ive tat en Premium res & rep ps al As a loc y Vellines (Grou lly thank Ms. Ashle na Center rso on pe ati to oc e nv lik Co would the Ted Constant at ff sta the d an during vided for our event Services Manager) l assistance they pro na sio fes social pro d me an -ga rt for the suppo apter hosted a pre Our Pirate Club Ch . g to me tin ga U jus ad OD by vs. the ECU ll beyond the norm ssed Ashley served us we d dre an ad el, re lev we b sts clu ue in the to ensure our req d with us tirelessly our needs; she worke manner. s and met in a timely h’s favor, the Pirate was in the Monarc me ga the of t me an tco d Const Even though the ou hospitality of the Te y impressed with the went withnt eve r ou e sur in our party were ver en d commitment to an rk wo rd ha during the y’s d an Center. Ashle joyed prior to by the success we en ed nc de evi s wa ch out a hit TE Nation event. east Virginia PIRA behalf of the South on y hle and visitAs al d an loc r u I thank yo tality shown to ou the generous hospi d an g nin eve at for a gre ing Pirates. ael John & Arminda Isr

Colonial Life Arena Columbia, SC I wanted to contact you in regards to the outstanding customer service I received this past week when I attended the Taylor Swift concert on Friday. This is not my first time visiting the Colonial Life Arena, however, it was the first time that I had ever experienced trouble with tickets to an event. I purchased the tickets in April, and received immediate notification. Unfortunately all of the subsequent emails from Colonial Life went into my spam account. The week of the concert I still hadn’t received our tickets in the mail, and so I followed the directions according to your website. I was able to speak to two costumer service agents on the phone the day of the concert, and again when we arrived at the arena. Every single person I came in contact with was extremely polite and reassuring. We were able to have our tickets reissued within minutes. Thank you to everyone for calming this frantic mother of teenage girls!! We look forward to visiting you again for a few Gamecock basketball games this winter. Martha Chadwick

Killion Mr. Mike anager General M nt ta is ss A r te en Star C Santa Ana M N o, Rio Ranch

people r and the Star Cente na A ion for ta us an nf co eS a pricing ings for th er el ov fe th od mou ing my go ste in my for restor d a sour ta thank you I really ha rtising . ty li ci I want to fa false adve the onesty or ployed at sh em di ll and e ca no ar y m that was ly taking that there rowns. rvice r personal se fo derstand u er un yo om to k Casting C st e an cu cam at. AND th with your th ith you I d r w se I was fo es d u ng pr an ki yo , im After spea I am very rarely seen part. Thank with me. e arena’s , but it is th on ve ti ha on lu be ed so e ld involv through th ation shou l the way w a corpor a, and walking al pectrum. . This is ho S to the aren l re tu ba lo na G ing right ring tt om ca fr ge e is ur bl th nc yo co ession trou and to receive neat. The e had no surprised derful. W clean and e on er w w that I have is s e e pleasantly at om nu hot chocol The restro that the ve l. u st fu be yo lp e ll he th te to ly and I wanted was served very friend urteous. I ees were le very co ainment op pe the employ e th The entert clean, and any price. at and the g, e in nu at stand was ve se e. and your for better u r at a venu d yo fo ke r as id fo pa s ever dn’t have ng praise e. We coul . I will si great tim Mr. Killion ovided n, ai ag We had a u yo that you pr So, thank d the help t. an ea r, gr te as en w d. the Star C . that we ha rception of back seat experience ging the pe an s to take a ch nd te in l e el ic w rv se ne er do custom You have ture. time that t in the fu hing in a other even was refres an r fo g returnin We will be

Killion: Dear Mr.

, Sincerely eley Angie Mos

Ms. Jennife r Kelly General M anager Tsongas C enter at UM ass Lowell Dear Ms. K elly: Last night, my wife an d I drove u We are in p to your ar our mid 4 ena to see Ju 0s, howev hundreds o das Priest. er, this is a f times. We band we h had front ro ave seen All I can sa w se at s. y is your se curity provi experience ded us with we ever had the BEST co . Never sin (30 years at ce I have b ncert least), have een attend I enjoyed b last night. Yo ing shows eing in an ur security arena as m staff was ve modating uch as ry cordial, to both of helpful, an us. A secu earplugs, an d accomri ty guard p d was quic rovided m k to ensure seating area y wife with that everyo . I know a co ne maintain ncert like th but your st ed their aff did an o is presents various pro utstanding blems, As a recen job. tly retired US Marine, secure in yo I kn ow both m ur venue. D y wife and uring our d area, we b I felt rive back to oth comm ented on w had. hat an awes the Hartford, CT, ome exper ience we Vincent P. DiCioccio Sgt. Maj. U SMC, Retir ed

“How You Decoratin’?” At MassMutual Center The MassMutual Center hosted its “How You Decoratin’?” HYD event to welcome the holiday season. The MassMutual Center staff took some time to enjoy lunch, decorate the Christmas Trees in the Convention Center, compete in a holiday dessert bake-off, and take part in an ugly sweater competition. Everyone enjoyed getting into the holiday spirit.

HYD decorating party at MassMutual Center, Springfield, MA, is fun for (from left) Candido Diaz, Group and Sponsorship Sales Manager; Nate Harris, Marketing Manager; Melissa Voutour, Sales Manager; and Joe Flanagan, Assistant General Manager.

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FACILITY NEWS Festival of Chocolate Sweetens Up Palm Beach County Convention Center A chocoholics dream came true at the Palm Beach County Convention Center in West Palm Beach, FL, as The Festival of Chocolate made its first-time appearance in the South Florida market with over 6,000 people visiting the cocoa-based heaven. Some of the area’s best chocolate and confection companies delighted attendees with everything chocolate from truffles, cakes, and cupcakes to cookies, brownies, and ice cream!

A Sweet Pizza Invitation Palm Beach County Convention Center Marketing Manager Tiffany Faublas was looking for a unique invitation to send to the media to invite them to a special, invitation-only Sneak Peek to The Festival of Chocolate. In keeping with the delicious show, Faublas decided on a CHOCOLATE pizza to personally deliver to media representatives in the Palm Beach area. Although the deliveries took two days to complete, the chocolate pizzas created lots of chatter and interest among the media community.

Award-winning pastry chefs and chocolatiers hosted interactive demonstrations, sharing techniques and tricks of the trade. Guests also indulged in the many workshops, including chocolate and wine pairing, chocolate eating contests, cake decorating competitions, and more.

Tiffany Faublas (right), Palm Beach County Convention Center Marketing Manager, and West Palm Beach Mayor Jeri Muoio.

This ultimate all-chocolate, shopping, interactive, and educational experience is making its way to another Global Spectrum-managed facility, the UCF Arena in Orlando from April 27-29.

The Festival of Chocolate at Palm Beach County Convention Center, West Palm Beach, FL. u

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Miami Beach Renews In 2010, the sales team secured an additional $1.1 million of new business, hosted American Academy of Dermatology (19,500+), American Institute of Architects (17,000+), and Society of Critical Care Medicine (5,900+), and came in under budget by over $300,000. Additionally, since 2008, Global Spectrum’s professional team has increased customer survey scores across the board, including Sales and Marketing, Operations, and Event and Guest Services, resulting in an overall positive rating of 94 percent. Upon arrival at the MBCC, Global Spectrum instituted a new “How You Doin’?” guest services program to improve customer service, started an annual client users meeting to increase communication efforts with show organizers, implemented new innovative marketing solutions from an in-house marketing agency, digital signage, and mobile messaging platforms to enhance the attendee experience, developed in-house events and community initiatives, and launched a comprehensive green initiatives program, STEP UP, (Global Spectrum’s Total Environmental Plan) to reduce expenses for the City of Miami Beach. “Our dedicated team is focused on the goal of exceeding all expectations, and we are proud to have had the full support of the City of Miami Beach since day one,” Balsam said. “We look forward to continuing our productive partnership with the City of Miami Beach for many years to come.” 

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Iowa Events Center hosts Locks of Love cut-a-thon (November 16) in conjunction with Disney on Ice Treasure Trove, starring Disney’s newest princess, Rapunzel. Twelve people donated minimum of 10 inches each, enough to form two hairpieces for disadvantaged children who have suffered hair loss due to medical conditions.

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Staff at Sears Centre Arena, Hoffman Estates, IL, presents birthday cake to Chris Fryar (fourth from right) and band mates of Zac Brown Band prior to band’s attendance record-setting show at Global Spectrum-managed venue. Taking part in presentation are (from left) John Janicki, Director of Finance; Erin Bilton, Director of Marketing; Georgieann Michels, Marketing Coordinator; Zac Brown’s Coy Bowles; John Driskell Hopkins; Mike Carosielli, Assistant General Manager; Zac Brown’s Clay Cook; Jimmy De Martini, and Zac Brown.

Congratulating Celtic Thunder following troupe’s sold-out show (October 29) at Abbotsford Entertainment & Sports Centre, Abbotsford, BC, are (from left) Jason Blumenfeld, General Manager; Linda Fenton, Director of Premium Seating, Front Row Marketing Services; Dawn Abram, General Manager, Ovations Food Services; and representatives from The UNION.

Darius Rucker (left center) kicked off 2011 tour at Glens Falls Civic Center in Glens Falls, NY, (October 6). Joining Rucker are (from left) Katie Millar, Event Manager; Chris Lawrence, General Manager; and Ian Adler, Director of Marketing.

Arenas Abbotsford Entertainment & Sports Centre – Abbotsford, BC, Canada Aiken Convocation Center, University of South Carolina – Aiken, SC BankUnited Center, University of Miami – Coral Gables, FL Budweiser Events Center at the Ranch – Loveland, CO Central Pavilion Arena – Robstown, TX Chaifetz Arena, Saint Louis University – St. Louis, MO Colonial Life Arena, University of South Carolina Columbia, SC Comcast Arena at Everett – Everett, WA Constant Convocation Center, Old Dominion University – Norfolk, VA Curry County Events Center – Clovis, NM EnCana Events Centre – Dawson Creek, BC, Canada Galen Center, University of Southern Caifornia – Los Angeles, CA General Motors Centre – Oshawa, ON, Canada Glens Falls Civic Center – Glens Falls, NY James Brown Arena – Augusta, GA James L. Knight International Center – Miami, FL John Labatt Centre – London, ON, Canada Kovalchick Convention & Athletic Complex, Indiana Univ. of PA – Indiana, PA Liacouras Center, Temple University – Philadelphia, PA MassMutual Center – Springfield, MA Mullins Center, University of Massachusetts – Amherst, MA Penticton Memorial Arena – Penticton, BC, Canada Roanoke Civic Center Coliseum – Roanoke, VA Ryan Center, University of Rhode Island – Kingston, RI Peter Gilgan Athletic Centre at the Gardens – Toronto, ON, Canada Santa Ana Star Center – Rio Rancho, NM Sears Centre Arena – Hoffman Estates, IL Singapore Sports Hub MPIA – Singapore (Southeast Asia) South Okanagan Events Centre – Penticton, BC, Canada Sun National Bank Center – Trenton, NJ Tsongas Center at UMass Lowell, Univ. of Massachusetts Lowell – Lowell, MA UCF Arena, University of Central Florida – Orlando, FL Wells Fargo Arena – Des Moines, IA Wells Fargo Center – Philadelphia, PA WFCU Centre – Windsor, ON, Canada Wolstein Center, Cleveland State University – Cleveland, OH

Convention & Exposition Centers Century Center – South Bend, IN Cherokee Strip Conference Center – Enid, OK Clovis Civic Center – Clovis, NM Conference Center Niagara Falls – Niagara Falls, NY Duke Energy Convention Center – Cincinnati, OH Durham Convention Center – Durham, NC Edward D. Hansen Conference Center – Everett, WA First National Bank Exhibition Building – Loveland, CO Gerald H. Gordon Conference Pavilion, Cleveland State University – Cleveland, OH Greater Richmond Convention Center – Richmond, VA Hy-Vee Hall – Des Moines, IA Kovalchick Convention & Athletic Complex, Indiana Univ. of PA – Indiana, PA Las Cruces Convention Center – Las Cruces, NM MassMutual Center – Springfield, MA Miami Convention Center – Miami, FL

Convention & Exposition Centers (continued) Miami Beach Convention Center – Miami Beach, FL North West Georgia Trade and Convention Center – Dalton, GA Ortiz International Center – Corpus Christi, TX Overland Park Convention Center – Overland Park, KS Palm Beach County Convention Center – West Palm Beach, FL Penticton Trade & Convention Centre – Penticton, BC, Canada Pueblo Convention Center – Pueblo, CO Richard M. Borchard Exhibition Complex – Robstown, TX Roanoke Special Events Center – Roanoke, VA Sioux Falls Convention Center – Sioux Falls, SD St. Charles Convention Center – St. Charles, MO University of Phoenix Stadium Exhibit Hall – Glendale, AZ Veterans Memorial Convention Center – Des Moines, IA

Stadiums Abu Dhabi International Tennis Complex – Abu Dhabi, UAE AutoZone Park – Memphis, TN Citizens Bank Park – Philadelphia, PA Fairground Field – Robstown, TX Fargodome – Fargo, ND Liberty Bowl Memorial Stadium – Memphis, TN Livestrong Sporting Park – Kansas City, MO Foreman Field, Old Dominion University – Norfolk, VA PPL Park – Chester, PA Singapore New National Stadium – Singapore (Southeast Asia) Singapore Indoor Stadium – Singapore (Southeast Asia) University of Phoenix Stadium – Glendale, AZ William-Brice Stadium, University of South Carolina** – Columbia, SC Zayed Sports City Stadium – Abu Dhabi, UAE ** Non-football events

Ice Facilities Abu Dhabi Ice Rink – Abu Dhabi, UAE Bradford R. Boss Arena, University of Rhode Island – Kingston, RI Comcast Community Ice Rink – Everett, WA General Motors Centre Community Ice Rink – Oshawa, ON, Canada Mullins Ice Rink, University of Massachusetts – Amherst, MA OHS Training Centre – Penticton, BC, Canada

Performing Art Centers/Theaters Colony Theatre – Miami Beach, FL Roanoke Performing Arts Theatre – Roanoke, VA Sandler Center for the Performing Arts – Virginia Beach, VA The Venue at UCF, University of Central Florida – Orlando, FL William B. Bell Auditorium – Augusta, GA

Specialized Venues Curry County Fairgrounds – Clovis, NM Khalifa International Bowling Centre – Abu Dhabi, UAE Mountain Winery (Amphitheatre) – Saratoga, CA Old Falls Street at the Conference Center Niagara Falls – Niagara Falls, NY Richard M. Borchard Fairgrounds – Robstown, TX Zayed Sports City Training Fields – Abu Dhabi, UAE

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A Look Inside the World of Global Spectrum

Industry Perspectives • “Fan Experience Prime Focus ” by Mike Ahearn

FACILITY NEWS Staff Enjoys Classic Week In Philadelphia Senior Management: Chairman, Peter A. Luukko COO, John Page Sr. VP, Business Development, Frank E. Russo, Jr. Sr. VP, Convention Centers, Thomas Mobley VP, Finance,Kenneth Wajda VP, Business Development & Client Relations: Dean Dennis, Todd Glickman Regional VP: Dave Anderson, Shura Garnett, Doug Higgons, Matt Hollander, Rick Hontz, Tim Murphy, Brian Ohl, Mike Scanlon, Barry Strafacci, Peter Sullivan

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Office of the Chair: Chairman, Ed Snider Vice Chairman, Fred Shabel President/COO, Peter A. Luukko Exec. VP/Gen. Counsel, Phil Weinberg Exec. VP/CFO, Russ Chandler Office of the Chair, Emeritus, Sandy Lipstein ------------------------Comcast-Spectacor Senior VP, Business Development, Michel Sauers Staff enjoys post-game celebration on ice at Citizens Bank Park in Philadelphia, PA, after Adirondack Phantoms defeat visiting Hershey Bears in Outdoor Classic (January 6).