Employee Engagement Survey

INTERNATIONAL TRAINING CONSULTANTS

Employee Engagement

Cost-Effective, Flexible Engagement Survey with Interactive Reporting

GLOBALINX CORP

International Training Consultants Since 1968 Developing High Potential People for Global Business

GLOBALINX CORP Employee Engagement Survey

GLOBALINX develops the true potential of employees and enhances their ability to lead, manage, and communicate effectively in global business environments.

Service Areas Consulting We offer a full range of organizational development consulting services. Including, Change management, Talent management, Meeting design and facilitation, Team building and development and Business process improvements.

Survey and Assessment Our employee engagement survey provides a cost-effective solution for accurately measuring and clearly reporting employee’s levels of engagement and satisfaction.

We also provide a range of psychometric profiling tools to help evaluate and identify employee’s development needs.

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Training Globalinx specializes in instructional design and delivery. We contribute to the success of our clients training programs by providing information and advice on best practices for designing and implementing training to produce measurable improvements.

Coaching A natural extension of our training expertise is our coaching capability. From a background of personal and business experience, our trainers and certified coaching staff are able to help employees implement new skills, techniques, and behaviors into their business environment to improve their performance.

Contents Employee Engagement Survey

Key Concept and Features...................................................................... 4 Survey and Reporting Tools..................................................................... 5 Getting Started.......................................................................................... 6 Questions................................................................................................... 7 Use Your Data............................................................................................ 8 Engagement Report................................................................................. 9 Summary Report..................................................................................... 10 HR Report................................................................................................. 11 Statistical View........................................................................................ 12 Compare Scores..................................................................................... 13 GLOBALINX Services............................................................................... 14 Training Methodology............................................................................ 15 Leadership Training................................................................................ 16 Elements of Leadership.......................................................................... 17 Deliverables............................................................................................ 18 Schedule.................................................................................................. 19 Seminar Portfolio..................................................................................... 20

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Key Concept and Features Employee Engagement Survey

Our employee engagement surveys provide a cost-effective solution for accurately measuring and clearly reporting employee’s levels of engagement and satisfaction

Key Concept: The Globalinx Employee Engagement survey helps companies to understand and improve levels of Employee Engagement, and measures engagement across five Categories:

1. Clear Vision and Strategy 2. Strong Organization 3. Positive Environment 4. Growth & Development 5. Rewards & Recognition Key Features: • Interactive reporting tool giving analytical capability for HR Engagement specialists.

• We design and run the survey for you, using standard web-based survey tools.

Employees look for: • Leaders who inspire confidence, who follow through on their promises and who ‘do what they say they will do.’

• However, Globalinx can load your data into our reporting tool if you have already conducted a survey and need a method of analyzing the results.

• Clear Mission, Vision and Strategy that inspires confidence in the future of the company.

• The tool can be adapted to use your own engagement philosophy instead of the Globalinx method.

• A strong organization and effective teams that can exceed expectations.

Why is Employee engagement Important?

• Empowerment, authority and freedom to get the job done.

• An open environment where their voice will be heard.

• Recognition for work they do.

Highly engaged employees deliver great results.

If the overall “engagement” level in the organization is high, then the organization is more likely to achieve, and exceed, its goals.

• A good working environment and support for work/life balance.

All companies want to build a highly engaged and innovative organization that achieves extraordinary results. But, how can the company effectively engage employees? Or, to put it another way, “What engages employees?”

• Interesting work that gives the feeling of making a contribution.

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• Opportunities to develop their skills and knowledge.

• A direct manager who treats employees with dignity and respect

Survey and Reporting Tools Employee Engagement Survey

Engagement levels impact company results Highly Engaged • Committed, Stay longer • Proactive, Share ideas, Resolve issues without being directed • Personally want to contribute more • Say good things about the organization Proud to be there • Deliver results that exceed expectations Partially Engaged • Tend to be less proactive - waiting for instructions instead of actively resolving issues • Often focus on tasks and processes instead of Outcome/Results • Tend to offer fewer ideas or opinions • Can feel their efforts do not make an impact Dis-Engaged • Say negative things about the organization, internally and externally • Can create lack of trust, lack of pride amongst others • Often slow down progress • Negative influence

Tableau reader

The Globalinx reporting tool is based on Tableau Desktop.

The Tableau Reader itself is a free download, so all HR people who need access to the report can do so at no extra cost.

Link to Leadership Directly links to Globalinx “Integrated Leadership” leadership program - so Engagement results and subsequent leadership development can share the same structure.

Survey tool

Globalinx uses general available survey tools to host the survey, usually Survey Monkey. We can use a different tool if you have a preference

Interactive reporting tool The Globalinx reporting tool is currently standalone, i.e., not web-based). This allows HR Engagement specialists to do full analysis of all results, while maintaining confidentiality.

Vision and Strategy

Rewards & Recognition

Integrated Leadership Growth & Development

Strong Organization

Self Positive Environment

Delivering Reports There are three options, depending on what works best for you 1. The dept/BU manager can download their PDF report directly from the Globalinx server.

2. The relevant HR specialist can create the PDF reports using the interactive tool, and then email those directly to the manager 3. Globalinx can email the PDF reports directly to the manager 5

Getting Started Employee Engagement Survey

How the globalinx engagement survey helps

The Employee Engagement survey helps companies to understand levels of Employee Engagement, and measures engagement across five Categories:

1.

2.

3.

4.

5.

Clear Vision and Strategy Strong Organization Positive Environment Growth & Development Rewards & Recognition

Link to Leadership You can also see results relating directly to how employees view the level of "Leadership" in the organization.

You can use the results of the engagement survey to target specific areas for focus. For example, if the results for "Strategy" are low, then you can run workshops on "Translating Strategy to Action," or improve internal communications to make sure the message about strategy is getting across.

Globalinx Consultants can help you to decide priority areas for action planning, plus help you with various training or consulting solutions, if that fits your requirement.

Different Categories?

If your company has different categories that you have previously used, the Globalinx survey can be modified to use those categories.

Flexible reporting The interactive reports can help you get quick overviews of areas of interest. Depending on the worksheet, you can sort by Business Group, Department, Question, Age Group, Length of Service, Gender, Manager/Individual Contributor.

You can compare results by business group, or by selected departments, or other combinations.

And where the built-in reporting does not give you what you need, then Globalinx can analyze the data in any way you want. We can also provide you with the raw data, although this tends to be a very large file!

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Getting started The Globalinx Engagement survey is designed to help you manage your project directly, with control over the process, design and outcome.

General flow 1. Decide your engagement philosophy and

select appropriate questions - or use the standard Globalinx model.

2. Consider how you want to analyze the results, e.g., by Region, Business Group, Department, Team, etc. What will be the smallest team size? (we recommend 10 people) 3. Decide which demographics are important, e.g., Manager/IC, Male/Female, Age/ Length of Service, Job type, etc.

4. Conduct Engagement Survey using webbased survey tool 5. Analyze Results - using the Globalinx Engagement reporting tool 6. Publish Results to Organization, with highlights of strengths, issues, etc.

7. Managers & Teams Discuss Results, Create Dept. Level Action Plans 8. HR Consolidate Inputs, Senior Management team selects 3-5 Key Organization-level Actions.

9. Publish the Action Plan 10. Hold Managers Accountable for Implementation 11. Re-measure engagement levels in follow-up surveys

Use your own data Globalinx can build the survey for you, but if you already have data, for example from a Survey site such as Survey Monkey, then we can transfer that data to our reporting tool. You will then be able to do your own analysis quickly and interactively.... no more struggling with drawing charts and compiling tables!

Questions Employee Engagement Survey

Standard engagement questions

Clear Vision & Strategy 1. I understand the Vision of My Company.

2. I can empathize with the Vision of My Company.

3. I understand the strategies by which my Business Group will achieve its goals.

4. I feel connected to organizational strategies 5. I understand what is expected of me 6. I think that I am given the authority necessary for getting my job done.

7. I have confidence in my Business Group’s senior management to lead us to achieve our goals and objectives.

Strong Organization 8. I feel the organization where I work is strong 9. I feel there is a strong sense of urgency 10. Our Business Group’s leaders place appropriate focus on strengthening our organization.

11. My Company is making the changes necessary to compete effectively.

12. My Work Group eliminates non-critical tasks and processes.

13. The decision making process in my Business Group is consistent and trustworthy.

14. I am proud to work for My Company Positive Environment 15. I like the kind of work that I do.

16. My job makes good use of my skills and abilities.

17. I am encouraged to take risks 18. I feel encouraged to come up with new and better ways of doing things 19. In my Work Group, innovation and creative thinking are actively encouraged.

20. My Work Group has a clear understanding of our customers’ needs 21. I hope to continue working at My Company into the future..

22. Looking at my situation as a whole, I am satisfied with working at My Company.

23. The office environment at My Company helps me to work productively 24. I have the flexibility to balance the needs of my work and personal life.

25. In my Work Group, diversity among members is respected.

26. At My Company people can trust one another.

27. In my Business Group, inappropriate behaviours are clearly set out as being unacceptable.

28. In my Work Group, different viewpoints and values are recognized.

29. In my Work Group, bottom up approaches are respected.

30. I am able to speak candidly with the leader of my Work Group about my problems & concerns 31. I would want to introduce a family member or friend to My Company as an excellent place to work.

Growth & Development 32. I think My Company possesses the appropriate mechanisms to support the development of individual skills.

33. I have received the training I need to do a quality job.

34. I feel my skills are developing 35. I receive ongoing feedback that helps me improve my performance.

36. I am satisfied with the feedback I receive Rewards & Recognition 37. My manager evaluates me fairly and in accordance with my ability to perform.

38. I think that if I am able to fulfill the role expected of me, my successes will be recognized.

39. The leader of my Business Group is always prepared to assume management responsibility for the results of his/her subordinates’ work.

40. I feel my ideas are listened to/heard Additional Questions on Benefits, Salary, Internal Communications, etc., are also available. Please ask for details

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Use Your Data Employee Engagement Survey

We can build the survey for you, but if you already have your own data then the Globalinx Engagement Reporting Tool can take you from this...

...to this.... An interactive report that can save you hours of complex analysis.

We load your data into our reporting tool, and send you the interactive report

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Engagement Report Employee Engagement Survey

Dashboard shows overall company summary

BU Specific Dashboard shows BU summary

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Summary Report Employee Engagement Survey

Summary of scores by BU (Likert scale 1-5)

High/Low Question Scores (Likert and % Agree, Disagree)

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HR Report Employee Engagement Survey

HR Report: Analysis by Demographics

HR Report: Leadership Analysis

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Statistical View Employee Engagement Survey

Statistical View: Plus/minus One Standard Deviation

Statistical View: Including Benchmarks

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Compare Scores Employee Engagement Survey

Compare BU scores with Overall Company Scores

Overall Demographics, Graphical View

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GLOBALINX Services GLOBALINX CORP

Consulting

Globalinx consultants have been working together with clients over the last 45 years to help develop organizations with the strength to enter and compete successfully in the global marketplace.

Organization Development Consulting is the practice of helping organizations solve problems and reach their goals. A key emphasis in Globalinx’ approach is assisting clients not just in meeting their business objective, but in learning new skills they can use in the future.

Our consultants work with our clients to offer a full range of organizational development consulting services, including: • Employee Engagement Survey - tools and consulting service that provide a costeffective, interactive solution for your engagement measuring and reporting requirements • Change management – working with departments, committees and other groups to help them plan and implement significant changes in their organizations such as work reorganization or organizational redesign.

• Talent management – helping managers assess their department’s workforce so that the right people are in the right roles with the right set of skills at the right time.

• Meeting design and facilitation – working with clients to help them plan an agenda, stay with the agenda, and discuss issues effectively.

• Team building and development - helping a team to develop its ability to work more effectively together.

• Customized training – working with a group to develop knowledge, skills or values relative to an organizational objective.

Training Services

Globalinx specializes in instructional design and delivery. We contribute to the success of your internal training programs by providing information and advice on the best practices for designing and implementing training to produce measurable performance improvements.

In addition to developing and customizing our seminars to achieve specific performance improvements, we work with large multinational organizations to localize and customize their inhouse training programs.

Our specialized training and development areas include; Leadership, Human Resource Management, Project Management, Business Communication Skills, and Cross-cultural Awareness. Our training programs help employees and organizations to work more effectively in global business environments.

Coaching Services

A natural extension of our training expertise is our coaching capability. From a background of personal and business experience, our trainers and certified coaching staff are able to help employees implement new skills, techniques, and behaviors into their business environment to improve their performance.

In Japan the idea that coaching is an effective means of organizational development is becoming more widely accepted and understood. We are receiving more requests from our clients to provide executive and line management coaching, as well as for coaching for sales teams and customer services teams.

Some of the typical goals our clients are aiming to achieve are:

• Getting people to perform at their best • Improving team performance • Bringing out individual creativity • Enabling learning • Transferring learning to workplace

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Training Methodology GLOBALINX CORP

Methodology Our training approach is interactive and participative, ensuring all participants play a full part in the learning process, thereby making the training experience stimulating, enjoyable, and effective. We emphasize building confidence and developing practical business communication skills and techniques.

The seminars are taught using a combination of interactive multimedia lectures, case-study workshops and group learning activities, video skits, video recorded role-plays, and instructor and peer review and analysis. Each seminar is structured using a simple, step-by-step approach to help the participants quickly understand and apply new skills.

Materials All seminars are accompanied by workbooks, videos, slides and textbooks written and developed 100% in-house by Globalinx. We adapt the latest, most up-to-date Business Communication and theories to suit our clients’ specific business needs and training objectives.

GLOBALINX workbooks are written in both English and Japanese and use graphics, flow charts and diagrams wherever possible to illustrate difficult concepts or procedures.

Video All of our seminars use video recorded role-plays, to allow learners to quickly identify points for improvement and see their progress.

Customized Training Whenever possible, client-specific examples are used as references, role-plays, and case-study material. This serves to reinforce and complement the learning experience, and help the participants to quickly and effectively implement the new skills into their real working environment.

Modular Design Our seminars are modular in design, using a consistent format and layout, which means that they can be combined to create complete, intensive training programs. These programs may be used for various purposes, such as pre-departure, postarrival, or new employee training.

Instructors Instructors are all experienced businesspeople; each with a minimum of 15 years international business experience and at least ten years corporate training experience. This means that you will receive an excellent balance of specialization and business acumen.

In addition to our core team of instructors, we also have a strong network of external instructors and consultants, and a collaborative relationship with training organizations worldwide.

Blended Learning To maximize the participants learning and seminar experience, we use a blended learning approach through the use of PC applications, iBooks, prestudy textbooks, interactive e-mail instruction, and online training programs.

Because our seminars are developed in-house, existing seminars can be quickly adapted, or new seminars developed, to address specific company needs.

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Leadership Training Integrated Leadership

Being a Leader

It doesn’t matter whether you are the “big boss” of a department or organization, or a team leader on a small project. All of us, at every level in an organization, need to know how to become a more effective leader. A leader of ourselves and the people around us.

Leadership is not about position, power, job title… or being a “hero.” It’s about credibility, relationships and what you do.

Leadership can be learned. It’s an observable pattern of practices and behaviours. And it takes practice.

Seminar Objectives

Designed for up to 20 participants, the Integrated Leadership seminar is for managers who want to improve their leadership skills. However, non-managers who have the potential to be future leaders are also welcome – as the program is designed to help anyone become a better leader, whatever their position in the organization.

The objectives of the Integrated Leadership seminar are for participants to:

• Learn the key elements of Integrated Leadership: Self, People and Business Leadership • Identify their leadership focus, with strengths/ weaknesses • Clarify and communicate their fundamental values and beliefs • Learn how to align their actions and shared values • Inspire others to share a common vision • Build collaboration, team-work and trust • Recognize the accomplishments of others • Learn fundamental coaching skills • Translate vision/strategy into action by “Thinking like a CEO.”

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Link to Employee Engagement The Globalinx Integrated Leadership program is closely linked to our Employee Engagement survey, which helps companies to understand levels of Employee Engagement, and measures engagement across five Categories: 1.

2.

3.

4.

5.

Clear Vision and Strategy Strong Organization Positive Environment Growth & Development Rewards & Recognition

This means that Leadership Development and Employee Engagement can share the same combined philosophy and structure.

Elements of Leadership Integrated Leadership

3 Elements of Integrated Leadership

Vision and Strategy

Rewards & Recognition

Self Leadership People Leadership Business Leadership

Integrated Leadership Growth & Development

Strong Organization

Self Positive Environment

Self Leadership • Knowing your own leadership style • Where you focus • What are you good at • How you react under pressure • How you interact with others • How you impact others

You cannot change your core personality, but you can learn to modify your behaviour according to the situation – to change your focus for short periods of time

• How to adjust you behaviour according to the situation

People Leadership

Business Leadership

• Motivating, coaching, supporting

• Vision & Mission

• Creating Understanding

• Defining Strategy & setting Goals

• Working as a team

• Planning, organizing operations

• Developing the organization

• Focus on Results

• Encouraging others to succeed

• Measure success through Key Performance Indicators

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Deliverables Integrated Leadership

Integrated Leadership: What it Must Deliver Known as “Drivers of Engagement”

• Appreciation for contributions made

• Clarity of purpose and direction

• Ideas and opinions are listened to

• Feeling connected to the strategy

• Success is recognized and rewarded

Vision and Strategy

Rewards & Recognition

• Clear understanding of what is expected • Confidence in Leadership

Integrated Leadership

• Improving skills & knowledge • Training & Development opportunities

Growth & Development

• Clear and relevant feedback

• High-Performing teams

Strong Organization

Self

• Company making changes to succeed • Elimination of noncritical tasks • Confidence in decision processes

Positive Environment

• Pride in company

• Making a personal contribution

• Open communication

• Use of skills and abilities

• Support for work/life balance

• Encouragement to be innovative, take risks

• Good office environment

• Desire to stay in the organization

• Trust

A “highly-engaged and Innovative organization that achieves extraordinary results” is the fundamental outcome that Integrated leadership must deliver

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Schedule Integrated Leadership

Day 1 AM

Seminar Introduction & Overview Integrated Leadership • What it is and what it must deliver • • • •

Employee Engagement: Impact on Company Leadership Self-Analysis 3 Elements of Integrated Leadership Business leadership vs People Leadership

Self-Leadership • Know yourself and your own leadership style • Personal Values • Personal Leadership Philosophy PM

Self-Leadership (contd) • Personal Leadership Focus • 4 Leadership Profiles • Actions to take

People-Leadership • • • • •

Empowering Others Bringing People to the Flow Giving Feedback: SPIFI Coaching: The GROW Model Celebrate Success, Learn from Failure

Day 2 AM

People-Leadership (contd) • Team Development: The TUCKMAN Model • Managing Regional Teams

Business leadership • Vision before Strategy

• Your Vision for Your Business/Dept.

PM

Business leadership (contd) • • • • •

Your Business Strategy Setting Objectives for your Team Getting “Small Wins” Identifying Key Roles Measuring and Rewarding Performance

Personal Leadership Declaration Seminar Review

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Seminar Portfolio GLOBALINX CORP

Advanced

Basic

Leadership

Human Resource Management

- Integrated Leadership - Executive Coaching

- Recruitment - HR Competence - Organizational Capability

- PM Essentials

Project Management

Business Knowledge and Management

Communication and

Basic

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- PMP Exam Preparation - ITIL Foundation v3

- Marketing - Accounting - MBA Consulting Basics

- Global Communication - Presentation Skills

Business Skills

- Global Sales Training

Global Mind

- Global Awareness

and Awareness

- Basic Communication

Advanced - Risk Management

- Executive Development

- Global Management

- Advanced MBA

- Performance Management

- Performance Leadership

- Strategy for HR Managers

- Mentoring Employees

- Discrimination & Harassment

- HR Business Partner

- Facilitation

- Multicultural Team Management

- Teamwork

- Stakeholder Comm.

- Proactive Communication

- Negotiation

- Strategy

- Facilitation Management

- Organization Development

- Team Management

- Time Management

- Strategic Leadership

- Customer Service

- Contract Negotiation

- Logical Thinking

- Negotiation Skills

- Meeting Skills

- Integrated Business Skills

- Diversity Training

- Assertive Mind and Skills

- Cross-Culture Awareness

- Business Correspondence

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GLOBALINX CORP INTERNATIONAL TRAINING CONSULTANTS

GLOBALINX specializes in developing the Leadership, management and communication skills and abilities for people working in global business environments. We provide a comprehensive range of employee development programs linked directly to the operational and strategic needs of our client’s business. We aim to develop the true potential of employees and enhance their ability to lead, manage and communicate effectively in multicultural teams and global business environments.

Our specialized areas include; Employee Engagement Surveys, Leadership Development Programs, Workplace Management, Business Communication Skills, and Project Management.

GLOBALINX CORP TEL 03(5297)8243 Email: info@globalinx.co.jp URL: www.globalinx.co.jp