Business strategy
Business strategy In 2018, we made a Strategic Business Plan 2019 – 2023. This is our guidance for the remaining years. For the second straight year, the COVID-19 pandemic had an effect on our business strategy, although this time around we were better prepared and its impact was less disruptive than in 2020. Working from home, remote auditing, and hybrid meetings became part of our standard way of working.
Main achievements per strategic area: Market & customers
Certification Scheme & additional services
Updated market surveys for target countries and conducted customer survey for Italy, France, Spain & Italy
After years of preparation, 2021 marked the year that companies started to transfer to the renewed GMP+ FC scheme 2020
Optimised capacity: Registered Consultants, National Representatives and Certification Bodies
Increased focus on customer needs
Expanded our network, formed task forces (Italy, Brazil, Poland), and increased the number of partners Facilitated knowledge transfer (launch GMP+ Academy) and organized regional webinars Executed Certification Body support program
A new beginning Annual report 2021
Developed a FSP improvement strategy Optimised Certification Body support Promoted Registered Services
