Goodwill-Suncoast Annual Report

“If you hear a voice within you say, ‘you cannot paint,’ then by all means paint, and that voice will be silenced.”

– Vincent Van Gogh

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Strokes of Genius The artwork throughout this publication was created by participants in our programs for people with disabilities. While Goodwill’s training programs focus on work activities, several artistic recreation breaks revealed hidden talent, surprising creativity, and yes, the occasional stroke of genius. We are delighted to publish these works of art, as colorful and interesting as the men and women who created them.

I Found Something

by Jeremy Ingram

President and Chief Executive Officer R. Lee Waits and Chair of the Board of Directors Charlie Robinson, Jr. Dear Friends of Goodwill, The third year of the nation’s economic recession has seen record numbers of people turning to Goodwill – not only for human services, but to the value that our stores provide in these difficult times.

Our mission – helping people achieve their full potential through the dignity of work and the power of a paycheck – had an intensive workout during the past year. We provided services to more than 55,000 people with disabilities and other significant challenges, placing nearly 5,700 in jobs. We offered training, job placement and referrals, housing, transitional work-release programs for offenders, substance abuse intervention, literacy programs for disadvantaged preschoolers, and more.

Goodwill-Suncoast has been part of the communities we serve since 1954. Our growth has been phenomenal, and we are honored to have impacted so many lives. Goodwill’s founder, the Reverend Edgar J. Helms, called our unique business model a “business of the heart.”

Our social services to the community at large would not be possible without the strong financial footing that our retail business provides.

Our stores, in turn, directly employ many people with disabilities and disadvantages.

Your support of Goodwill stores with donations and purchases has allowed our “business of the heart” to flourish – competing head-on with for-profit retailers – and during our fiscal year ending June 30, 2011, we recorded the strongest sales in our history. We are gratified to be able to help so many people stretch their dollars, in both good times and bad.

We hope we can count on your continuing advocacy and support.

Your material and financial donations are critical to our mission in the community, making a difference in thousands of lives. ®

10596 Gandy Boulevard St. Petersburg, FL 33702

With gratitude,

ANNUAL REPORT July 1, 2010 – June 30, 2011 R. Lee Waits President and Chief Executive Officer Goodwill Industries-Suncoast, Inc.

Charlie Robinson, Jr. Board Chair

Our mission is to help people achieve their full potential through the dignity and power of work.

brushstrokes Total people served

55,263

Workforce Development

Your material and financial donations, along with your purchases at our stores, help support the following Goodwill programs and services:

42,306

Childhood Literacy

4,355

Community Corrections

3,027

Community Service Workers

2,836

Temporary Staffing

1,355

Vocational Training & Services

756

Housing

398

Other

230

People placed in jobs

5,679

Employees

1,313

Operating budget

$57,125,393

Total revenue

$59,347,927

Retail program revenue

$35,314,592

Human services revenue

$22,250,084

JOB SERVICES

COMMUNITY CORRECTIONS

HOUSING

TRAINING CENTERS

devoted to Percentage of operating budget dev programs and services: 88.2%

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Levy Marion

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Headquarters Stores Training Centers Housing Community Corrections Career Central One-Stop Centers

Citrus Sumter Hernando

Pasco Hillsborough Polk

Pinellas

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Highlands

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PROGRAMS FOR YOUTH

TRANSPORTATION 3

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Goodwill’s Freedom Village has given Crystal the opportunity to live life on her own terms.

Imagine you’re a 29-year-old woman with an intellectual disability that limits your understanding. Imagine knowing that you are old enough to be an independent adult, but fearing what that independence entails.

If you can do that, you are closer to understanding what Crystal Lancaster has experienced every day since she moved out of her parents’ home and into Goodwill’s Freedom Village.

Crystal is an open, engaging woman trying very hard to manage life on her own and to find happiness in her freedom. She struggles between wanting to be a self-reliant adult and wanting to rely on her family. Crystal struggles daily to reach her full potential and be as selfsufficient as possible, even though doing so sometimes confuses and scares her.

Goodwill’s Freedom Village Apartments in Pinellas Park gave Crystal her first chance at living alone. In the short time she has lived there, Crystal has learned to cook, clean, do laundry and manage money on her own. Her progress has been amazing, and she is very proud of her ability to do these tasks. Crystal is happy she can invite friends over and that she can come and go as she pleases. Her confidence has soared.

“I’d like to tell people out there you can do stuff if you put your mind to it,” Crystal says.

For her courage and tenacity, we are proud to name Crystal Lancaster a Goodwill Hero.

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Goodwill Security Associate Tim Donahey shares an affectionate moment with his mixed breed dog, Major Tom – one of five critters who share his home.

Tim Donahey is a living symbol of the Goodwill spirit. In fact, he’s one of the silhouette images on Goodwill-Suncoast trucks and billboards. Cerebral palsy may limit his mobility, but Tim hasn’t allowed it to limit his achievements.

When he was younger, Tim lived with his parents, and his mother helped him with day-to-day activities. Yet he longed to be more independent and have his own place.

Then Tim enrolled in Goodwill’s training program in St. Petersburg, where he worked on life skills and explored employment options.

“I learned to dress myself, tie my shoes and cook my first meal at Goodwill,” he says.

Before long, Tim was able to move into an apartment at Goodwill’s Freedom Village in Pinellas Park. Then he landed a job as a security associate at Goodwill. Now he’s the most experienced member of the Goodwill security staff, with 16 years on the job.

A steady paycheck enabled Tim to buy a home in Seminole, which he shares with two dogs, two cats and an outspoken parrot. He recently accomplished something that many people only dream of – paying off his mortgage.

Tim recently lost his mother, leaving him feeling more alone in the world. Goodwill wants him to know that he’s not alone, and we are honored to name him a Goodwill Hero.

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“Painting is a blind man’s profession. He paints not what he sees, but what he feels . . .” – Pablo Picasso

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Though he can’t see his amazing creation, Jeremy is proud and happy that his painting is admired by others.

Jeremy Ingram possesses a spirit and charm that shine effortlessly through his personality – despite the challenges of multiple developmental disabilities, including blindness since birth.

Jeremy is a happy, hard-working participant in Goodwill’s Adult Day Training program* in Lakeland. He greets his fellow trainees each morning, recognizing each of them by their voices alone. Jeremy and his teammates assemble floor mops that are sold in Publix stores in Florida and Georgia. When it’s time to get down to work, he assembles up to 200 mops per day, competing with the productivity of his sighted teammates.

Besides working and playing at Goodwill, Jeremy loves to play the guitar, sing and attend church. He is an avid fan of gospel and country music.

Jeremy grew up in foster and group homes.

Despite being out of touch with his family, he has a Goodwill family of employees and fellow Adult Day Training participants who value him greatly.

Jeremy challenges himself to exceed quotas.

Watching him work, Jeremy’s trainer recently told him: “Jeremy, you’re doing great.”

“Yes I am,” Jeremy answered. “Yes I am.”

For his enthusiasm, work ethic and pure enjoyment of life, we’re proud to name Jeremy Ingram a Goodwill Hero.

* Goodwill’s Adult Day Training program is funded in part by the State of Florida Agency for Persons with Disabilities.

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Taking Time Out to Craft and Create Goodwill’s Adult Day Training (ADT) programs help people with developmental disabilities learn work skills and earn paychecks. But everyone needs a break now and then! We’ve found that an artistic outlet – where participants can kick back and let their unique creativity flow – is a much-appreciated way to take time out. Artists and instructors alike found the process extremely rewarding.

At our training program in Lakeland, participants were treated to ongoing art classes taught by an assistant curator from the Polk Museum of Art. Goodwill mounted their stunning creations and arranged for them to be displayed at the Polk Museum of Art in February 2011, where the art was admired by guests at a Goodwill reception honoring Publix Super Markets Charities.

Publix Super Markets Charities President Carol Jenkins Barnett chats with Goodwill artist Jeremy Ingram at a reception hosted

by Goodwill-Suncoast in Publix’s honor. The reception featured impressive works of art created by participants in Goodwill’s training programs for people with disabilities.

Then in June, St. Petersburg ADT participants took their creativity break. They first learned how to mix primary colors to make secondary colors. They then created free-flowing acrylic paintings using their mixed color palettes, creating imagery as unique as each of them. Later, the participants were encouraged to do an interpretive painting while listening to upbeat pop music.

The result of these artistic breaks? Amazing art, priceless smiles. Their creations can be seen throughout this annual report.

“When you are describing, A shape, or sound, or tint; Don’t state the matter plainly, But put it in a hint; And learn to look at all things With a sort of mental squint.”

– Lewis Carroll 11

As our fiscal year began, Tampa Tribune readers voted three Goodwill stores as “Best Thrift Stores” – our Spring Hill, Wesley Chapel and Brandon Superstores!

The third and final building of Goodwill’s Largo Residential Re-entry Center for offenders was completed in June. State Senator Mike Fasano (center) toured the facilities and organic vegetable gardens maintained by residents.

23 Deloitte employees chose Goodwill as the recipient of their time, enthusiasm and a generous cash donation on Deloitte Impact Day in June. They volunteered in our preschool literacy program and our training program for adults with disabilities.

For the second year running, Port Richey residents Elijah and Valerie Bartz won Goodwill’s Next Big Donation contest, scoring VIP tickets to the 97X Next Big Thing rock festival in December and an autographed guitar as thanks for their virtual mountain of donated household goods.

When they weren’t at their paying jobs, residents of Goodwill’s work-release programs gave a total of 4,759 volunteer hours to the community last year.

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More than 80 Polk County dignitaries attended Goodwill’s reception in February honoring Publix Super Markets Charities for its longstanding support. The event, held at the Polk Museum of Art, featured artwork by Goodwill program participants.

Goodwill’s programs underwent a rigorous audit in April, achieving two exemplary ratings and three-year accreditation by CARF (Commission for Accreditation of Rehabilitation Facilities), a prestigious benchmark for the highest quality of service delivery.

Jill Besch of Apollo Beach was named Volunteer of the Year for her contributions to BookWorks, Goodwill’s childhood literacy program. Kiwanis Club of the Brooksville Ridge, Hernando County, was named Volunteer Group of the Year.

Goodwill’s annual Wedding Galas, held in June at our superstores in Oldsmar and Ocala, delighted hundreds of bargain-hunting brides and raised more than $20,000 for our programs for people with developmental disabilities.

A summer job fair brought 700 hopeful job seekers to Goodwill’s headquarters in St. Petersburg. Our new hires are proud to be employed by an organization that does so much good in the community.

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Goodwill-Suncoast’s Community Corrections Programs Goodwill recently completed final renovations on our Largo Residential Re-entry Center, adding classrooms, offices and counseling space to the state’s largest privately contracted work-release facility for men.

With astonishing U.S. incarceration rates of nearly one in 100, successful community correctional services are vital to the health of our country. Goodwill-Suncoast, accredited by the Amercia Correctional Association, has provided outstanding services to nonviolent offenders since 1967.

An organic garden tended by LRRC residents is flourishing, providing vegetables to Goodwill’s cafeterias and local soup kitchens.

Goodwill-Suncoast holds both Federal Bureau of Prisons and State Department of Corrections contracts for residential work-release programs, as well as local drug court contracts for residential substance abuse programs.

Our corrections facilities, which served 3,027 men and women last year, are located in Tampa, St. Petersburg and Largo.

Our programs provide offenders a transitional period between incarceration and freedom, during which they find jobs, begin paying restitution and child support, volunteer in the community, receive life skills assistance, finish GEDs – in short, they become responsible members of the community.

On-site GED classes offer residents the opportunity to leave Goodwill with diplomas in hand.

They leave Goodwill with a job, savings, and hope.

State Senator Mike Fasano, left, visits Goodwill’s newly renovated Largo Residential Re-entry Center (LRRC) with Goodwill’s Director of Community Corrections Paul Norris.

State-of-the-art technology at Goodwill correctional facilities includes the latest monitoring systems and also provides computer resources to residents.

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Charlie Robinson, Jr. Chair Oscar J. Horton Sr. Vice Chair Steven M. Erickson Vice Chair Karl Koch Vice Chair Richard E. Ludwig Vice Chair John McCaugherty Vice Chair Ed Rader Vice Chair Robert A. Wabbersen Vice Chair Martin W. Gladysz Chair Emeritus Loreen M. Spencer Secretary R. Lee Waits President and CEO, ex officio Lee Bell, CPA Saltmarsh, Cleaveland & Gund Joshua Beyer The Sembler Company Mark W. Brown Pepsi Bottling Group Heather Ceresoli, CPA Taylor White Renee H. Dabbs The Victory Group Steven M. Erickson Raymond James Financial, Inc. Tom Falone IV Florida Bullet, Inc. Malinda S. Fusco Pinellas County Public Works Mark E. Gauthier Gulf Florida Doughnuts, Inc. Oscar J. Horton Sun State International Trucks, LLC Karl Koch Holland & Knight, LLP Louise R. Lopez PricewaterhouseCoopers Richard E. Ludwig TECO Power Services Corp., Retired John Maceovsky, CPA Kirkland, Russ, Murphy & Tapp John McCaugherty Hawkins Construction David E. Murphy The Sembler Company, Retired Carole F. Philipson Flad Architects Ed Rader Kmart, Retired Charlie Robinson, Jr. Wells Fargo Insurance Services Timothy Salzsieder Hockman Insurance Agency, Inc. Loreen M. Spencer Deloitte & Touche, LLP Robert G. Stern, Esq. Trenam Kemker Law Firm Robert A. Wabbersen Publix Super Markets, Inc. Will Weatherford Florida House of Representatives John H. Whitcomb Whitcomb Real Estate

GIS Housing Board Tom Falone IV President Heather Ceresoli, CPA Vice President Lee Bell, CPA Secretary R. Lee Waits Executive Vice President Renee H. Dabbs Steven M. Erickson Malinda S. Fusco Louise R. Lopez Ed Rader

JobWorks Board Loreen M. Spencer Chair Karl Koch Vice Chair Charlie Robinson, Jr. Secretary Robert A. Wabbersen R. Lee Waits ex officio

Corporate Officers R. Lee Waits President and Chief Executive Officer Deborah A. Passerini Executive Vice President and Chief Operating Officer Gary R. Hebert Corporate Treasurer and Chief Financial Officer Lee C. Zeh Corporate Secretary and Vice President for Board Development Jacqueline R. Miller Vice President for Human Resources Michael Ann Harvey Vice President for Marketing and Public Relations James D. Williams Vice President for Fund Development

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Richard J. Sargent Cumulative Giving Society Richard J. Sargent generously bequeathed the largest single gift in our history. This society honors donors whose cumulative gifts total $100,000 or more.

Mr. Roland E. Whitney Samuel A. and Muirene R. Wilke

Leadership Society We recognize those who made substantial gifts to Goodwill-Suncoast in the 2010 calendar year.

Platinum Senior Founders ($1,000,000+) Sylvia Heir Forster Publix Super Markets Charities, Inc. Richard J. Sargent Theodore P. and Marian Hadley Tonne

Founders ($500,000 - $999,999) Mr. Joseph J. Bagnor Ms. Tucker Mae Hall Ms. Ethel Theil Michaud Mrs. Mabel I. Soine Ms. Rita Tavenner Ms. Hedy Tumillo Ms. Laura White

Guardians ($100,000 - $499,999) Mrs. Rosamond Allen Central Power Systems Mr. Lewis F. Colbert Dr. and Mrs. S. Alton Dallgaard Ms. Gwendolyn M. Deckert Miss H. Louise Eaton Mr. and Mrs. Jack M. Eckerd Eckerd Corporation Foundation Mr. Richard Y. Fernandez Mr. and Mrs. Albert C. Fetzer GTE Florida, Inc. Mr. George Jara Mr. William A. Klein John H. and Lillian C. Kopp Ms. Priscilla Lange Mr. Robert W. Laude Mr. F. Neuman Miller Frank T. and Gladys M. Mills Ms. Beni Morrison Ms. Bernice E. Muench Mr. Malvin H. Olsen Mr. John Sharp Peyton Donald M. and Leila T. Pouttu Progress Energy George A. and Evelyn S. Rawcliffe Ms. Fimie R. Richie Ms. Margaret G. Ruff Ms. Rita M. Sherman Ms. Helen Hartinger Stevenson Mr. Stephen K. Stimson Mr. Harris M. Sullivan, Jr. SunTrust Bank, Tampa Bay Ms. Helen B. Swarthout TECO Energy, Inc. TECO Power Services Corp.

Ms. Bernice K. Trulsen

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($10,000+) Anonymous Pierre J. Costich, Jr. Dan and Tina Johnson Mrs. Ethel Theil Michaud Publix Super Markets Charities, Inc. Theodore P. and Marian Hadley Tonne

Gold ($5,000-$9,999) Mr. Lewis F. Colbert Mr. and Mrs. Richard T. Cummins SunTrust Bank, Tampa Bay Wells Fargo Insurance Services SE, Inc.

Silver ($3,000-$4,999) Mr. Gary R. Hebert Mrs. Tina P. Johnson Ms. Deborah A. Passerini Mr. R. Lee Waits

Bronze ($1,000-$2,999) Anchor Packaging Co., Inc. Mr. William F. Blue Mr. John Gaito Mrs. Audrey K. Galloway General Dynamics Ordnance & Tactical Systems The K. W. Grader Foundation, Inc. Gregory, Sharer & Stuart Hawkins Construction Co. Mrs. Marie Hyman Thomas A. and Mary S. James Foundation Mr. Edward Mansfield Mr. David E. Murphy Robert P. and Elizabeth C. Roberts Mr. Charles F. Robinson, Jr. The USAA Foundation John and Yvonne Whitcomb Willis of Florida, Inc.

Edgar J. Helms Heritage Society This society is named for the founder of the international Goodwill movement and honors those who have shared his vision and ensured the future of Goodwill-Suncoast through their wills or estate plans.

A. G. Edwards & Sons, Inc. Mr. Nicholas F. Abens

Ms. Viola M. Adams Ms. Caroline M. Adams Ms. Irene A. Alexander Ms. Rosamond Allen Ms. Deborah Axtell Mr. Joseph Bagnor Ms. Marion Baker Ms. Helen Beaumont Mr. Frank R. Becker Ms. Edith Bedole Mr. Harry A. Beede Mr. Richard Bekken Mr. and Mrs. Arthur T. Bennett Ms. Emilia S. Benz Ms. Mary C. Black Ms. Mildred A. Boerckel Ms. E. Barbara Boger Ms. Mary Boghi Mr. Paul H. Bojack Mr. and Mrs. George C. Bossard Col. George Brown Ms. Monette R. Burns Mr. J. Harry Carr Miss Mary Alice Case Ms. Jewell P. Chapek Ms. Thelma F. Cherry Anonymous Ms. Helen K. Clark Ms. Catherine C. Clark Mr. Lewis F. Colbert Ms. Florence G. Copeland Ms. Anna S. Corbett Mr. Pierre J. Costich, Jr. Ms. Muriel H. Craig Mr. and Mrs. Alfred E. Craig Mr. Clement Crawford Mr. William E. Culbreath, Jr. Mrs. Ruth Dahling Dr. and Mrs. S. Alton Dallgaard Mr. Edward W. Davis Ms. Donna Day Ms. Leonora W. Dearlove Ms. Gwendolyn M. Deckert Ms. Sadie F. DeFlaun Mr. Ronald Dew-Brittain Ms. Stella F. Dixon Mr. and Mrs. Adin M. Dosh Mrs. Irene E. Draper Thomas T. Dunn, Esq. Ms. Phylista Dye Miss H. Louise Eaton Mrs. Sarah Eberhardt Ms. Elizabeth English Hubert E. Erickson Ms. Leone A. Farmer Mr. Richard Y. Fernandez Mr. and Mrs. Albert C. Fetzer Ms. Sylvia H. Forster Miss Jo Ann Gemignani Mrs. Dorothy L. Gittings Mr. Sergei Gladilin Mrs. Callie Grall Mr. Raymond N. Gramm Ms. Moni-Beth Griesemer Ms. Helen Grunenwald

Goodwill-Suncoast thanks our financial donors for their generosity.

Your financial gift to Goodwill is vitally important to our mission.

Ms. Gladys L. Hahn Ms. Myrtle A. Hall Ms. Dorothy Hall Ms. Tucker Mae Hall Ms. Vera Hanifan Mr. Aaron F. Head Ms. Alma E. Hildred Mr. and Mrs. James A. Hinton Ms. Mathilda F. Hoffman Mr. Luther Y. Holland Ms. Laura E. Hollar Ms. Jane Carver Holmes Mr. Richard N. Holt Dr. John W. Holter Mr. Daniel Howe Ms. Bessie R. Huff Mr. Charles N. Hunt Mrs. Mary F. Hutchins Mr. and Mrs. Harold R. Jaberg Ms. Alice Jacob Mr. George Jara Mr. Fred W. Jobe Mr. Dan R. Johnson Mrs. Helen M. H. Jones Mr. Howard G. Keller Ms. Rosemarie Kibitlewski Dr. Alfred E. King Capt. Leonard K. Kissack Mr. William A. Klein Mr. and Mrs. Richard C. Knoblow Mr. and Mrs. John H. Kopp Ms. Marianne Kormendy Mrs. Emily Kroczynski Mr. and Mrs. Royce Ladd Mrs. Kathryn E. Lading Ms. Priscilla Lange Mr. Arlo Langer Ms. Genevieve J. Larges Mr. Robert W. Laude Ms. Carolyn W. Law Mr. Frank A. Lay Mrs. Carol M. LeBeau Ms. Ethel A. Lee Ms. Sylvia Lerner Ms. Vera M. Lillia Ms. Dorothy A. Lindahl Mrs. Julia Linscott Ms. Marjorie J. Lyman Ms. Katherine P. MacDonald Mrs. Leona G. Mace Ms. Mary W. MacMonnies Ms. Nellie M. Maedler Mr. & Mrs. Edward S. Mansfield Mr. and Mrs. Gottfried Marti Mr. Robert T. McGeorge Ms. Gertrude Spear McGrew Mr. and Mrs. Harold J. McIntosh Mrs. Ada B. McManeus Mrs. Jane Damm McPherson Mr. Raymond E. Meyer Ms. Ethel T. Michaud Ms. Lucille Miller Fred & Grace Miller

Ms. Margaret B. Miller Mr. F. Neuman Miller Frank T. and Gladys M. Mills Mrs. Beatrice L. Moon Ms. Beni Morrison Mr. Arthur A. Moulton Ms. Bernice E. Muench Mr. Harry C. Mulder Mr. Bob Murtagh Ms. Lucille M. Netcott Mrs. Ida Curry Newberg Mrs. Anne Noble Ms. Norma B. Nunlist Olin Corporate Charitable Trust Mr. Malvin Olsen Mr. Donald Overholt Ms. Dorothy Marrs Owen Mr. and Mrs. Nick Pargeans Ms. Freda H. Pasanen Ms. Nina I. Pease Mr. and Mrs. Hobart D. Pelhank Mrs. Margaret D. Pereira Mr. and Mrs. Herbert Peters Mr. John Sharp Peyton Mr. and Mrs. Rodney F. Pierce Ms. Marie T. Pogar Miss Anna Pollmann Mr. and Mrs. J. Oliver Pore Mr. and Mrs. Donald M. Pouttu Mr. and Mrs. Martin Quak Ms. Mary Rabanus Ms. Louise W. Rahmel Ms. Hortense L. Ramsay Mr. David V. Ramsay Mr. and Mrs. George A. Rawcliffe Mr. Carl H. Reed Ms. Fimie R. Richie Ms. E. Hope Rietschlin Mrs. Elizabeth C. Roberts Ms. Grace C. Roe Ms. Eva P. Rogers Ms. Margaret G. Ruff Mr. Charles Saltzman Mr. Richard J. Sargent Edward E. and Ella Schenk Ms. Erika Schnabel Mrs. Jean A. Schneider Mr. William H. Schoenfeld, Jr. Mrs. Anella B. Shapiro Ms. Rita Sherman Ms. Pearl F. Shuttlesworth Mr. H. Christopher Smith Mrs. Mabel I. Soine Dr. Florence E. Stansbury Robert G. Stern, Esq. Ms. Helen H. Stevenson Mr. Stephen K. Stimson Mr. Harris M. Sullivan, Jr. Mrs. Catherine L. Svoboda Ms. Helen Swarthout Mrs. Esther C. Swiney Ms. Rita Tavenner Mrs. Betty M. Teguns

Mr. Lawrence J. Thiery Mr. and Mrs. Daniel S. Tinstman Mr. and Mrs. Theodore P. Tonne Ms. Bernice K. Trulsen Mr. Henry W. Tuck Ms. Hedy Tumillo Mr. and Mrs. Herman B. Van Schooten Mrs. Grace Vargo Mrs. Adeline M. Vavrik Mr. and Mrs. Kenneth Volkman Mr. Henry E. Walters, Jr. Ms. Cora H. Wasser Ms. Janet S. Weaver Mr. and Mrs. Alfred R. West Ms. Virginia F. Westervelt Mr. Orville L. Westlund Mr. Flernoy White Ms. Laura White Mrs. Janet L. Whitlock Mr. Roland E. Whitney Mr. and Mrs. Harold A. Whitney Mr. and Mrs. Samuel A. Wilke Ms. Eva M. Wills Mr. William B. Wood Mrs. Helen M. Zachariasen Richard and Lee Zeh

For more information about financial gifts to Goodwill Industries-Suncoast, Inc., please contact Jim Williams, Vice President for Development, toll-free at 1-888-279-1988, ext. 1050, or e-mail jim.williams@goodwill-suncoast.com.

Performance Art: Alfredo Llana creates an interpretive painting at Goodwill’s 2011 Volunteer Recognition luncheon.

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Administrative Offices Goodwill Industries-Suncoast, Inc. 10596 Gandy Blvd.

St. Petersburg, FL 33702 (727) 523-1512 TTY: (727) 579-1068 www.goodwill-suncoast.org Suncoast Business Solutions Goodwill Temporary Staffing Community Service 10596 Gandy Blvd.

St. Petersburg, FL 33702 (727) 577-6411 www.sbsgoodwill.com Support2020 Client Management and Agency Support Solutions 10596 Gandy Blvd.

St. Petersburg, FL 33702 Toll-free (866) 370-4202 www.support2020.com

Goodwill Human Services Vocational Services Career Assessment and Planning IMPACT Employment Service Supported Employment 10596 Gandy Blvd.

St. Petersburg, FL 33702 (727) 523-1512 St. Petersburg Adult Day Training 10596 Gandy Blvd.

St. Petersburg, FL 33702 (727) 523-1512, ext. 1350 Pinellas Park Adult Day Training 7601 Park Blvd.

Pinellas Park, FL 33781 (727) 541-6205

Lakeland Adult Day Training 3033 Drane Field Rd., Suite #5 Lakeland, FL 33811 (863) 701-1351 Ocala Adult Day Training 2920 W. Silver Springs Blvd.

Ocala, FL 34475 (352) 629-0459 JobWorks 8118 Hillsborough Loop Dr. Building 263 MacDill Air Force Base Tampa, FL 33621 (813) 840-2846 Goodwill BookWorks Childhood Literacy Program 10596 Gandy Blvd.

St. Petersburg, FL 33702 (727) 523-1512, ext. 1013

Goodwill Corrections Services Tampa Bay Community Corrections Center 10596 Gandy Blvd.

St. Petersburg, FL 33702 (727) 523-1423 Largo Residential Re-entry Center 16432 U.S. Hwy. 19 N. Clearwater, FL 33764 (727) 608-2660 Hillsborough County Residential Re-entry Center 4102 W. Hillsborough Ave. Tampa, FL 33614 (813) 877-2257

Goodwill Housing Goodwill Welfare Transition, Food Stamp and WIA Services* Career Central One-Stop Center 4440 Grand Blvd.

New Port Richey, FL 34652 (727) 484-3400 Career Central One-Stop Center 6038 Gall Blvd.

Zephyrhills, FL 33542 (813) 377-1300 Career Central One-Stop Center 7361 Forest Oaks Blvd.

Spring Hill, FL 34606 (352) 200-3020 * Through the Pasco-Hernando Workforce Board

Freedom Village I 7700 66th St. N. Pinellas Park, FL 33781 (727) 541-6620 Freedom Village II 5002 S. Bridge St. Tampa, FL 33611 (813) 831-6988 Freedom Village III 1167 Turner St. Clearwater, FL 33756 (727) 443-6799 Heritage Oaks of Palm Harbor 2351 Alderman Rd. Palm Harbor, FL 34683 (727) 787-0792 Heritage Oaks of Ocala 2820 S.W. 34th St. Ocala, FL 34474 (352) 854-1515 TTY for all Goodwill housing: (727) 579-1068

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Goodwill Stores Pinellas County Oldsmar Superstore 3929 Tampa Rd. (813) 792-6092 Largo Store 1460 Missouri Ave. N. (727) 581-7069 Central St. Petersburg Superstore 3365 Central Ave. (727) 346-1460 St. Petersburg Store 10596 Gandy Blvd.

(727) 523-7354 St. Petersburg Outlet Store 10596 Gandy Blvd.

(727) 523-1512, ext. 1450

Port Richey Store 10447 U.S. Highway 19 N. (727) 869-1680

Hernando County Spring Hill Superstore 4750 Commercial Way (352) 596-1712

Polk County Lakeland Superstore 5411 S. Florida Ave. (863) 646-4301 Lakeland Outlet Store 3033 Drane Field Rd. (863) 647-4225 Winter Haven Store 600 Sixth St. N.W. (863) 299-1486

Hillsborough County Brandon Superstore 1106 E. Brandon Blvd.

(813) 689-6279 Tampa Superstore 4102 W. Hillsborough Ave. (813) 874-7077 Plant City Store 2802 James Redman Pkwy.

(813) 754-2778 Ruskin Store 3050 College Ave. E. (813) 645-3615

For donor convenience, we have deployed more than 50 donation bins throughout our region, supplementing attended donation trailers and the donation drive-through lanes at our stores.

Just as there are things you recycle, there are things you donate. For a complete list of donation sites, please visit www.goodwill-suncoast.org.

Marion County Ocala Superstore 2830 S.W. 27th Ave. (352) 629-4202 Ocala Outlet Store 2920 W. Silver Springs Blvd.

(352) 369-3000

Citrus County Crystal River Store 408 N. Suncoast Blvd.

(352) 795-5920

At 29,000 square feet, Goodwill-Suncoast’s largest store is the Central Plaza Superstore, on Central Avenue in the heart of St. Petersburg.

Pasco County Wesley Chapel Superstore 2390 Willow Oak Dr. (813) 751-2047

Online Book Sales http://stores.ebay.com/goodwilltoobooks

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Balance Sheet Assets

Year ended 6/30/11

Year ended 6/30/10

Cash and cash equivalents

$6,928,552

$6,933,248

Accounts receivable

3,724,157

2,573,462

Inventories

2,741,669

2,370,826

Prepaid expenses/other Investments Land, buildings and equipment

841,154

848,840

5,933,382

5,306,809

56,884,897

57,808,324

$77,053,811

$75,841,509

Accounts payable

$901,763

$825,355

Accrued payroll

1,212,907

813,246

Other accrued expenses

2,486,412

2,046,654

417,162

421,507

Total Assets Liabilities

Deferred gift payable Deferred gift revenue

570,549

587,749

2,013,548

1,680,476

42,232,007

44,469,592

Total Liabilities

$49,834,348

$50,844,579

Net Assets

$27,219,463

$24,996,930

Total Liabilities and Net Assets

$77,053,811

$75,841,509

Deferred compensation payable Long-term debt

Statement of Revenues, Expenses and Change in Net Assets Revenues

Year ended 6/30/11

Year ended 6/30/10

Sales and salvage

$35,314,592

$32,330,446

Consumer services

22,250,084

17,580,678

Public support Other

Total Revenues

1,274,374

427,320

508,877

318,541

$59,347,927

$50,656,985

$50,378,965

$43,939,508

6,438,025

5,649,701

Expenses Program services Management and general Public support

Total Expenses Change to Net Assets Figures are subject to audits by Gregory, Sharer & Stuart and include the closely held GIS Housing subsidiaries.

308,403

128,690

$57,125,393

$49,717,899

$2,222,534

$939,086

Frog

by Henry Dribbon

Additional Art Credits

Goodwill-Suncoast’s Affiliated Entities

Front Cover – Circles by Jerald Price; For Mom by Sheryl Friday; I Found Something by Jeremy Ingram.

Page 10 – High Tide by Sherman Williams; Bubbles by Peggy Kozlowski.

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Suncoast Business Solutions

www.sbsgoodwill.com

Page 11 – Christmas Tree by Allen Rader; Something by Chris Atchley.

Page 14 – Green Hulk by Terrell West.

Page 15 – Buccaneers by Charles Harding.

Page 16-17 – Storm by Charles Harding.

www.support2020.com

Page 18-19 – Untitled by Lori Thomas.

Page 20 – My Pathway by Robert Garvin.

Back Cover – Buccaneers by Charles Harding; Rainbow by Trinity Coffey; Storm by Charles Harding.

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10596 Gandy Boulevard • St. Petersburg, FL 33702 727-523-1512 • Toll-free 888-279-1988 TTY 727-579-1068 www.goodwill-suncoast.org