2007 Goodwill Annual Report

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Morgan Memorial Goodwill Industries

2007 ANNUAL REPORT

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The mission of Morgan Memorial Goodwill Industries is to provide exemplary job training and related services to help individuals with disabilities and other barriers to self-sufficiency to achieve independence and dignity through work. Not charity, but a chance. www.goodwillmass.org

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A message to our friends from the President and CEO Dear Friends of Goodwill: It was a dynamic, productive and gratifying year at Goodwill as we helped individuals with disabilities and other barriers to self-sufficiency move into the workforce. We responded to the ongoing demand for our services by doing what we do best – strengthening our job training and career services programs, building opportunities for young people, expanding our business collaborations and investing in the growth and development of our staff.

As you read this report, you’ll quickly see how our focus on people is changing lives every day of the year. You’ll meet Francia Peguero, Oscar Argueta, Alyssa Hanwell and others who have transformed their lives thanks to Goodwill. You’ll hear how our successful collaborations with businesses like Microsoft and Stop & Shop are opening doors for more individuals. You’ll read about the impact Goodwill Stores are having as part of our social enterprises and about the success of a new retail initiative, The Goodwill Outlet Store. And, you’ll learn how companies like Beacon Street Girls and Grossman Marketing Group have benefited from Goodwill’s OutSource Resource.

In 2007 we placed a greater emphasis on making sure that the people we serve are given the tools needed not only to get a job, but also to move forward in their careers. I am equally delighted when I learn that a program participant has landed a job or that someone who was placed months or even years ago has been promoted!

Our achievements were made possible because of the strength of the Goodwill staff and their deep commitment to our mission and those we serve. During the year, we promoted individuals from within, recruited talented new staff and expanded our training offerings to help our staff succeed in their jobs and advance. With a strong team in place, Goodwill is positioning for growth and even greater impact on those in need in the community.

I am excited and energized by what we have accomplished, none of which would have occurred without the support of the Goodwill family of friends, staff and supporters. It is through our generous donors and business partners, dedicated and visionary Board of Directors, committed Business Advisory Council, and tireless and caring staff that we can grow and help more people and families than ever before. To each and every one of you, I extend my deepest thanks.

Sincerely,

Joanne K. Hilferty President and CEO Morgan Memorial Goodwill Industries

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Job Training & Career Services – Transforming Lives In 2007, Goodwill continued to provide job training, job placement and career services to a very high volume of individuals from the Greater Boston community, with 8,698 individuals served.

In the area of job training, Goodwill served 1,158 individuals, many of whom are considered most difficult to employ because of a disability or other barrier. These individuals received assessment, job training, job readiness, job placement and career planning services, and 216 training graduates were placed into competitive jobs in the community. Goodwill also provided work experience and a paycheck to 417 trainees enrolled in programs in four Goodwill social enterprises: retail, building maintenance, food service & catering, and light assembly and mailing services.

Goodwill’s one-stop career center, Boston Career Link, also experienced high demand. In 2007, 7,540 individuals needing jobs and career services received assistance, and 1,426 were placed in jobs. In addition, 39 employers participated in Goodwill’s job fairs, helping nearly 1,300 job seekers, and 101 employers conducted on-site recruitment sessions at Boston Career Link.

While these numbers are impressive, they only tell part of the success story that occurs every day in Goodwill’s Job Training and Career Services Programs. To truly understand the critical difference these programs make, we share the experiences of Francia Peguero, Oscar Argueta and Alyssa Hanwell— three of the many who benefited in 2007 from the services of Goodwill. ■

“ Goodwill was there when I really needed help. Now my life is better.

I have a future.”

– Francia Peguero Francia Peguero - Organizing the Office

Living a Better Life

After graduating from Goodwill’s Skills Enhancement Training Program, Francia Peguero got the good paying job she was looking for.

If you were to visit Hyde Square Task Force, a nonprofit organization that runs an after-school program in Jamaica Plain, Massachusetts, you would be impressed with their efficiency and their well organized offices. That is because Francia Peguero was recently hired as their Office Coordinator and she is already making a big difference. You can tell she loves her job because she is always on the go, keeping materials in order and making sure the office is neat and tidy.

But for Francia, life was not always so organized. The mother of two children one and two years of age, Francia was having difficulty finding employment. She looked for jobs near her home in Roxbury but she found no opportunities for a person with her skills. Her prior experience at a major airport was not enough to open any doors for her. “I really needed help,” recalls Francia. “I needed to do something for my family. My mother was helping me with the children, but I knew I needed to find a steady job. Thank goodness I found Goodwill,” she says with a big smile.

Francia saw a flier from Goodwill and decided to investigate. She was getting desperate and needed help fast. She found it at Goodwill where she enrolled in the Skills Enhancement Training (SET) Program. For three months, she came to Goodwill’s Boston headquarters every Monday through Friday, from 9:00 am to 4:00 pm. In the SET Program, she learned to master a variety of computer applications, developed skills in office administration, and received assistance in preparing her resume and conducting a job search. “It was hard at first, but everyone at Goodwill was helpful. I had a goal and I knew how to pay attention, so I really liked the program,” says Francia.

During an internship as an Administrative Assistant at Goodwill, she further enhanced her skills while she applied for jobs. Today, she loves her job at Hyde Square Task Force. She also recommends Goodwill’s job training programs to her friends. She tells them, “Goodwill was there when I really needed help. Now my life is better. I have a future.”

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Oscar Argueta – Creating the Recipe for Success

The Power of Believing If you’re in Logan Airport’s new Terminal A and you’re hungry, grab a bite to eat at the Legal’s Test Kitchen. And while you’re there, ask to say hello to Oscar Argueta. He’s the Kitchen Manager and loves his job.

Oscar will happily tell you that thanks to Goodwill’s one-stop career center, Boston Career Link, his life has taken a dramatic turn for the better. Before he heard about Boston Career Link, Oscar was homeless. He was living in a shelter with his two daughters and his infant son. “That was a very tough time for our family,” recalls Oscar.

“So when I found out about Boston Career Link, I hoped they would help me. They sure did!” he adds. Oscar had been employed as a cook in his last job, so he knew that he could advance in Boston Career Link helped Oscar Argueta advance that field if he was just given a chance to become in the food service industry. certified. Boston Career Link referred Oscar to a culinary arts job training program, and it was exactly what Oscar needed. He worked hard and in four months received the certification that would open doors for him in the job market. In fact, with Boston Career Link’s help, Oscar was offered a job just one day before his training ended.

“Goodwill...helped me to learn to

“My situation is so much better, now,” beams Oscar. “I work five days a week, take public transportation to my job and provide for my family. Without all the help from the people at Goodwill, I don’t think I’d have this terrific job. Goodwill believed in me and helped me learn to believe in myself.”

believe in myself.”

– Oscar Arguta

Alyssa Hanwell - Receptionist with a Flair

Doing Something She Loves Call the Massachusetts Department of Mental Retardation (DMR), and you’ll hear a song in the voice that answers. That’s because you’ll be connected to Alyssa Hanwell, the new receptionist.

Goodwill’s job training center in Salem helped Alyssa Hanwell get a job and onto a career path.

“Getting this job was the happiest moment of my life,” exclaims Alyssa. “This is a great environment,” she adds gesturing to all the offices behind her reception desk. Alyssa’s environment is important to her because when she was seven years old, she was diagnosed with Williams syndrome, a rare genetic disorder that causes medical and developmental problems. Despite her health issues, Alyssa finished high school and went on to Berkshire Hills Music Academy where her love of music and poetry blossomed. After the academy, she returned to her home in Ipswich and began looking for a job. She tried volunteering at a nursing home, but wanted a real job. That’s when she heard about Goodwill’s job training center in Salem.

Alyssa came to Goodwill and worked as an intern at several jobs. The one she liked the best was Receptionist. Before long, she knew everyone in the center and everyone knew her for her high energy level, smiles and quick one-liners. The experience she gained at Goodwill helped her make the transition to the workplace by giving her marketable skills and the confidence to go places.

When she got the job at DMR, she was overjoyed. “This is a fantastic opportunity for me,” she says, her eyes sparkling. Alyssa quickly mastered the phone system and loves keeping track of who’s in and who’s out. Then, in a moment of reflection, she says, “Goodwill gave me the opportunity to do something I really love and that could lead to a career.”

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Business Collaborations – Important Investments If you want to learn about the dividends that are being generated by Goodwill’s investment in people, just speak to members of the business community.

Companies such as Microsoft, Stop & Shop, CVS, Zoots, UPS, Best Western, Monster, Dunkin’ Donuts, Staples, Starbucks, and Walgreens.

These are just some of the firms with whom Goodwill has developed strong and growing business relationships through its Business-to-Business Initiative. Now in its fifth year, this initiative raises the visibility of Goodwill among employers and opens important new doors enabling individuals Goodwill serves to find jobs and get on a career path.

To over 1,000 employers, Goodwill has become an important source of trained, qualified and motivated workers. Central to Goodwill’s efforts to build strong links to the business community is the Business Advisory Council, a dedicated group of professionals representing a range of sectors including health care, food service, retail, financial services, higher education and hospitality. These highly committed advisors assist Goodwill by promoting employment opportunities for individuals participating in Goodwill’s programs and take an active role in such activities as design and evaluation of

Goodwill’s job training curricula and placement strategies.

They also recruit additional employers to support the work and mission of Goodwill, and most important, hire qualified Goodwill program participants at their companies.

Appropriate attire is no longer a barrier for people ready to commence job searches thanks to Goodwill’s annual “Put Your Clothes to Work” corporate clothing drive. Employees of over 50 companies participated in the week-long drive that was co-sponsored by Vitale, Caturano & Company, The Bank of New York Mellon Corporation, The Castle Group, Bingham McCutchen and Women’s Business. People who are enrolled in, or have completed, Goodwill’s or other community job training programs are provided professional attire free of charge. In support of Goodwill’s Clothing Collaborative for Job Trainees, the eighth annual drive collected a record 18,000 pounds of professional clothing and accessories that helped hundreds of men and women attend job interviews looking their professional best. “Put Your Clothes to Work” is a win-win situation that provides job seekers with an extra measure of confidence while it also raises awareness within the local business community of Goodwill’s job training and career services mission. ■

“ We are grateful to Microsoft for their important role helping people transform their lives through work.”

– Joanne K. Hilferty Microsoft - Training in Technology Andrea Taylor, Microsoft Director of Community Affairs, North America (r), and Brian Burke, Microsoft Regional Director for Public Affairs, join Joanne K. Hilferty, President and CEO, as job training participants prepare for a brighter future thanks to a generous grant from the Microsoft Foundation Unlimited Potential Program administered locally by The Boston Foundation.

A Partnership that Computes into Jobs In July of 2007, thanks to a generous grant from Microsoft, Goodwill launched its Computer Training for Employment program. The need for this type of training has been growing because nearly all jobs in Massachusetts, even those at the entry level, now require some computer skills. In fact, just to complete a job application today, you need to be able to use a computer. But for people who already have barriers to employment including physical and cognitive disabilities, low educational attainment, limited English proficiency or limited work experience, the computer can become just one more barrier that seems insurmountable.

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Thanks to Goodwill’s new partnership with Microsoft Corporation, a significant new door has opened, providing the technical training needed for entering or advancing in the workforce. Microsoft has long been a champion of helping people in disadvantaged communities develop technology skills. They have packaged several of their most useful software programs into a solution called Microsoft Unlimited Potential. These powerful programs, in tandem with Goodwill’s existing employment and career programs, have allowed Goodwill to significantly augment the level of computer training provided.

Participants in the training program learn introductory computer skills such as how to use the internet and develop proficiency in such applications as Microsoft Word and e-mail. They also learn to collect and record data on their employment history, prepare their own resume and cover letters, and complete an online job search.

The Microsoft Unlimited Potential Program is already proving to be an extremely valuable resource for a portion of the Goodwill community that faces particularly challenging barriers to employment. “People who have taken the course have been very positive about the experience,” says Joanne K. Hilferty, Goodwill President and CEO. “We are grateful to Microsoft for their important role helping people transform their lives through work.”

“ I have been continually impressed with the qualified, hardworking and dedicated associates we have gained through our partnership with Goodwill.”

– José Alvarez Stop & Shop - Ingredients for a Great Career

A win-win business collaboration

The Stop & Shop tradition of volunteering at Goodwill’s Thanksgiving Dinner was continued in 2007 by José Alvarez, Stop & Shop President and CEO, and his family.

When you shop for groceries at a Stop & Shop store in the Greater Boston area, you just might meet a Goodwill-trained worker. That’s because Stop & Shop continues to provide wide-ranging opportunities for jobs and careers to the people Goodwill serves. Thanks to the commitment and vision of Stop & Shop, Goodwill’s business relationship with Stop & Shop is going strong and growing after 12 years.

“I have been continually impressed with the qualified, hardworking and dedicated associates we have gained through our partnership with Goodwill,” said José Alvarez, President and CEO of Stop & Shop. “We aim to make a difference in our customers' lives every day, and it is rewarding to work with an organization that helps us also make a difference in the lives of other individuals and the community.”

In addition to providing jobs to people from Goodwill programs, Stop & Shop has helped in numerous other ways. It has maintained strong and consistent representation on Goodwill’s Business Advisory Council. It has provided in-kind support for Goodwill’s annual holiday events (not to mention the enthusiastic Stop & Shop staff who volunteer every year!) and sponsorships for fundraisers. Stop & Shop stores have been the distribution points for brochures on Goodwill’s Fresh Air Camp to increase awareness of campership opportunities for local boys and girls, and for flyers that alert the public when there has been a particular need for goods donations, such as warm winter coats.

“The list goes on and on,” says Joanne K. Hilferty. “Goodwill and Stop & Shop have an extraordinarily strong business relationship.

They truly understand our mission and they invest in people, just like we do. That makes them wonderful partners in our efforts to change and improve people’s lives.”

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The Goodwill Stores –Resourcefulness through Retailing “ I’m good with people, so I really like working in retail.”

– Vanessa Lee

Vanessa Lee – Stepping into a Career in Retail

Grateful for the Chance Her smile says it all. “I’m good with people, so I really like working in retail,” says Vanessa Lee. Her smile helped her land a job at the Goodwill Store at 1010 Harrison Avenue in Boston. So did the training she received in the Goodwill First Step Program. Vanessa knows how scary it is to be a single mother with a child and to be out of work. But now that she has a job with a steady paycheck and opportunities for advancement, she feels good about her life and the future for her three-year old daughter.

Vanessa Lee feels good about life after graduating from Goodwill’s First Step retail job training program and becoming a Sales Associate in The Goodwill Store.

“Part of my training was learning how to sort the merchandise, put it on the right rack and get the rack on the store floor,” she says, obviously proud of her expanding retail skills. “You have to know what will sell and what won’t,” she adds. Being familiar with the store’s merchandise enables Vanessa to help customers find what they are looking for and to use her customer service skills.

Vanessa’s supervisor is very pleased with her progress and her positive attitude. Vanessa says that one of the best things about her job is the people she works with. “Everybody at Goodwill is so nice. From the training program to the store, they are always ready to help you, and that really makes me feel good. I’m so grateful for the chance to work so I can take care of my family,” she says, adding with one of her trademark smiles, “And this job may open up other opportunities for me in retailing.”

The Goodwill Stores - A Successful Social Enterprise Vanessa’s success story is just one of many. In The Goodwill Stores, low cost, quality clothing and household items are sold to people from all walks of life. The stores provide job training internships and jobs to Goodwill program participants and graduates. They also employ people from the local community.

In 2007, nearly half a million people generously donated over 20 million pounds of goods that provided access to quality clothing and household items for 590,000 customers in the eight Goodwill stores in eastern and central Massachusetts including Goodwill’s new Outlet Store, which provides goods at very low prices at its Boston headMassachusetts Stores & Donation Centers quarters. Goodwill also provided clothing and The Goodwill Stores other items for people served by 22 other • Boston • Cambridge • Quincy • South Boston Boston area nonprofit organizations. Pine Street • NEW! Boston • Hyannis • Somerville • Worcester Inn, the region’s largest provider of services Outlet Store to the homeless, was once again among the organizations benefiting.

Goodwill’s retail enterprise also provided job training – and a paycheck – to individuals who were motivated to overcome disabilities and other barriers, enter the workforce and advance toward economic self-sufficiency. As part of a career ladder program, 25 retail training graduates were hired to work in the Goodwill retail enterprise and 15 incumbent retail staff advanced to positions of greater responsibility and higher wages.

Attended Donation Centers • Arlington • Lexington • Boston • Newtonville • Concord • Norwood

• Peabody • Sudbury • Wellesley

• Framingham

Recycling Centers • Barnstable • Brockton • Dennis • Eastham • Hanover

• Norfolk • Plymouth • Southborough • Wayland • Wellesley

• Westborough • Weston • Yarmouth

• Harwich • Hingham • Mashpee • Medfield • Needham

(Open February 2008)

Donations may also be made at ZOOTS dry cleaning stores.

Visit www.goodwillmass.org for Goodwill Store and Donation Center addresses and more information about Goodwill.

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2007 Milestones helped to launch The Goodwill Outlet Store, which sells clothing and household goods at deeply discounted prices.

Located at Goodwill’s headquarters at 1010 Harrison Avenue in Boston, the new Outlet Store sells items that have been donated to Goodwill but have not sold in other Goodwill stores. The Goodwill Outlet Store is another example of how Goodwill leverages existing resources in innovative ways to benefit the community.

Joanne K. Hilferty, Goodwill President and CEO, Honored by Women’s Business Hall of Fame

The Good Party’s Platinum Sponsor was Fidelity Investments. Among Fidelity’s guest list were (l) Donna Whalen, Executive Assistant, and (second from r) Ellen Wilson, Executive Vice President and Goodwill Board member, who were greeted

by Joanne K. Hilferty, Goodwill President and CEO, and Peter Morrissey, Goodwill Board Chair.

The Good Party Celebrates Goodwill’s Good Cause On the evening of June 14, 2007, one of the most beautiful buildings in Boston’s Back Bay became the setting for a most memorable special event. The grounds of fashionable LouisBoston were transformed into a festive outdoor celebration of Goodwill’s mission to invest in, change and improve people’s lives. Designed as a kick-off to summer with a lighthearted flair, the event was called The Good Party – and it was! Corporate sponsored “putting greens” added to the fun, as did a beautifully decorated tent and delicious food. The Good Party was made possible through the generous sponsorship of LouisBoston and nearly 40 corporations. In addition to having a magical evening, guests at The Good Party celebrated Goodwill’s belief that everyone deserves a chance to reach their full potential and become a successful member of the community.

New Concept in Goodwill Retailing The Goodwill Outlet Store, the latest retail store serving the community, is already a huge success. In its first three months of operation, it served more than 3,000 customers a month, created four permanent jobs, provided job training opportunities for Goodwill employment program participants, and enabled the community to take advantage of real bargains. A generous grant from the Alfred H. Sawyer Trust

Last year, Joanne K. Hilferty’s outstanding leadership as Goodwill’s President and CEO was recognized when she received the Women’s Business Hall of Fame Award in the Professional/Nonprofit category. Joanne was nominated by the women of the Goodwill Board of Directors, who pointed to the many accomplishments during Joanne’s 11-year tenure, including increasing the number of program participants from 900 to over 9,000, initiating successful welfare-to-work programs and building numerous business collaborations that have tremendously expanded the employment opportunities for the individuals Goodwill serves. The award also recognized Joanne’s accomplishments in building Goodwill’s youth services. Upon receiving the award, Joanne said, “Good leaders inspire others by demonstrating a personal commitment to the organization’s vision, linking their decisions to these goals in both good times and bad. I try very hard to do that every day.”

First Online Job Fair Today, as most employers have moved their job application process online, job seekers with little or no computer training face growing barriers. That is why Boston Career Link, Goodwill’s one-stop career center, hosted its first-ever online recruitment fair. More than 200 individuals looking for jobs attended the fair along with eight employers who were recruiting staff. Designed to help entry-level job seekers navigate the process of applying for a job via computer, the event enabled employers to interact with job candidates and guide them through the online application process. The fair was especially helpful to individuals without computers or internet access at home. The online job fair also gave employers access to motivated job candidates and a better understanding of the challenges some people face when they are required to apply for jobs online.

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The Outsource Resource – The Instant Workforce More and more area businesses are turning to Goodwill’s OutSource Resource as the solution to their light assembly, packaging and business mailing needs.

Through the OutSource Resource these individuals have the opportunity to receive job training in their communities, learn new skills and earn a paycheck.

The reason is that the OutSource Resource delivers fast, flexible and dependable solutions when time and budgets are critical.

This operation, based in Goodwill’s 15,000 square foot facility in Salem, Massachusetts, is also a dynamic job training ground for people with varying levels of cognitive or physical disabilities.

Over the past 20 years companies like Titleist, Old Mother Hubbard, New England Cranberry, B.G. Peck, Dana Jewelry Design, G&G Printing, Corporate Express, Chex Finer Foods and Boston America Corporation have engaged the OutSource Resource. In 2007, the list of satisfied partners included Beacon Street Girls and the Grossman Marketing Group. ■

“ I highly recommend OutSource Resource to other businesses. They have always come through for us.”

– Bobbie Carlton Beacon Street Girls - Between Toys and Boys

OutSource Resource Helps Business Get Back on Track If you know any girls between the ages of 9 and 13, you know that they’re too old for dolls but not ready for dates. They love books and games and surfing the web, but need protection from inappropriate content and the many perils of the internet. They also need positive role models and empowering messages. So in Working at the OutSource Resource 2001, Addie Swartz founded B*tween Productions – home of the Beacon Street Girls®, a consumer/entertainment brand committed to the health and well being of pre-teen girls everywhere. Dedicated to quality, parent-approved books, media and gifts, Beacon Street Girls was shaped by experts in adolescent development and research on how to positively impact adolescent girls’ self-esteem. In just a few years, Beacon Street Girls has distributed over 500,000 books. Along the way they experienced the challenges of handling their rapid growth. Their flagship online club grew from 2,000 members to over 20,000.

Bobbie Carlton, Beacon Street Girls’ Director of Marketing and Public Relations, was trying to handle the increase in fulfillment mailings in house with an intern. “There were boxes everywhere, bins on boxes, piles of envelopes – it was crazy,” she recalls with a laugh. “Then I remembered hearing Joanne Hilferty, Goodwill’s President and CEO, speak at a business association dinner. In her speech, she mentioned that Goodwill has an operation that does business mailings. So I called her and decided to use Goodwill’s OutSource Resource to solve our mailing problem,” she explains.

Bobbie claims that signing up with the OutSource Resource was one of the best business decisions she ever made. Adam Dossas, Director of Operations, was in Bobbie’s office that very day, scooped up everything and in a few days had their mailings back on track freeing up Bobbie to focus on strategic issues. She has also used Goodwill’s OutSource Resource to handle mailings of catalogs and merchandise to specialty retailers. “I highly recommend OutSource Resource to other businesses,” says Bobbie. “They have always come through for us.”

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Goodwill by the Numbers Grossman Marketing Group - Helping People While Helping Customers

A Growing Business Partnership Back in 1910 Maxwell Grossman founded the Massachusetts Envelope Company. Today, nearly 100 years and four generations later, the company has grown into a full service provider of marketing communications materials and promotional products in fields as varied as biotechnology, law, financial services and the arts. The company philosophy revolves around helping customers get their message to their customers.

“They provide a Whether it’s producing a sign, valuable, high-quality an annual report, a direct mail piece, a logo on a baseball cap service while giving or a crystal award for a CEO, people the opportunity Grossman Marketing Group to earn a living has a well-earned reputation for creativity and excellent with dignity.” project management. They also believe in helping people with – Steve Grossman disabilities.

That’s why Grossman Marketing Group has turned to Goodwill’s OutSource Resource time and again for help in labor-intensive handwork. A recent example is assembly of 12,000 patient kits for a regional biotech firm’s sales force. “Goodwill is my number one choice,” says P. J. Murphy, Account Executive at Grossman. “They are very quality conscious and make sure they get it right the first time.” Adds Denise Athy, a Sales Associate at Grossman Marketing Group, “Goodwill helped us with a campaign kit we did for a school. The Goodwill people had to assemble a pizza-size box, fold and insert two T-shirts, add a booklet and affix wafer seals and a sleeve wrapper. It was really labor intensive. From the start of the project, they really had it down pat.”

Steve Grossman, President, and grandson of the founder, says, “Our company has offered the highest quality products and service to our customers for almost 100 years. We only work with suppliers who offer that same high standard of quality. On any measure you want to use, Goodwill’s OutSource Resource meets our standards. They are responsive, they exceed expectations, and they embrace best practices. They provide a valuable, high-quality service while giving people the opportunity to earn a living with dignity. Our business relationship with Goodwill has grown because they have earned our respect, our trust and our business.”

Job Training and Career Services Total number served

8,698

Companies employing job trainees and Boston Career Link members

1,000+

Businesses using the OutSource Resource

20

Youth Served

1,008

Goodwill Employees

288

Facilities

10

Number of cash gifts

22,254

Massachusetts communities served

265

The Goodwill Stores/Donated Goods Pounds of donated goods

20,000,000+

Individual donations

485,000

Goodwill donation centers

28

Businesses contributing goods

97

Donation drive sponsors

55

Goodwill store customers

590,000

Community Outreach Volunteers

600

Holiday toys distributed

1,000

Thanksgiving meals served

1,400

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Youth Programs – Opening Up Opportunities Sunshine, Safety, Self-confidence and Success In 2007, over 1,000 young people benefited from Goodwill’s work with youth. Through Goodwill’s academic, recreational and career-oriented programs, young people with limited opportunities, but great potential, gained a better chance at living a full, happy and productive life.

This was most true at the Goodwill Fresh Air Camp in South Athol, Massachusetts, where 532 boys and girls from Boston and other urban communities came to camp to explore, learn, make friends and gain the self-confidence needed to succeed in life. The camp’s unique combination of sports, recreation and academic programming helps children develop their strengths in an environment that is safe, fun, healthy and very supportive. The camp also serves as a bridge to Goodwill’s other youth programs and often becomes the reason that campers become year-round participants in Goodwill programs.

Prominent among Goodwill’s youth programs is the BNY Mellon Academy for Girls, Goodwill’s after-school program serving girls from grades four through twelve. Last year, 125 girls participated in this program. Among the many remarkable achievements of the Academy since it was established in 1997, is that each and every member who has stayed with the Academy through her senior year has gone on to higher education.

To bridge other young people to opportunities for college and careers, Goodwill’s Boston Career Link connected 380 high school students, who were facing serious difficulty passing standardized tests required for graduation, to tutoring and other supports. Goodwill also provided training and career services helping young people with disabilities from the cities of Boston, Salem and Lynn transition to the workplace. Each of Goodwill’s youth programs recognizes the potential of young people and helps to set them on the path to opportunity and success.

“ Thanks to the Academy, I now do all my homework”

– Dominique McClean

Dominique McClean – Full of Promise Excited about the Future Sixteen-year-old Dominique McClean is a shining example of the continuum of opportunity that makes Goodwill so important to so many young people in the community. A junior at Boston Latin Academy, Dominique is captain of her soccer team and on a path to success.

Dominique is one of more than 1,000 young people served by Goodwill in 2007.

Life for Dominique was not always so full of promise. As a youngster, she avoided homework so her mother enrolled her in Goodwill’s Fresh Air Camp when she was nine years old. Her mother had heard that the Goodwill summer camp offered academic programs in addition to sports and recreation, and she hoped that the experience would help her daughter learn to focus on her schoolwork. It was a wise decision because Dominique loved camp and learned about BNY Mellon Academy for Girls, Goodwill’s after-school academic enrichment program. Available to girls Monday through Friday during the school year, the Academy focuses on career and leadership development, and offers skills training in math, computers, science and the humanities. It had all of the right ingredients for Dominique.

When Camp ended, Dominique asked her mother to let her attend the Academy. Sensing that this might be a good learning environment for her daughter, Dominique’s mother agreed. “Thanks to the Academy, I now do all my homework,” says Dominique. In addition, Dominique loves to work with younger girls at the Academy. She says, “It really makes me feel good when they ask me for help.” The leadership skills that Dominique has developed through Goodwill’s youth programs have just opened another important door for her. In the fall of 2007, she was awarded a highly sought after internship at Brigham and Women’s Hospital working in the Operating Room. “I am so excited that I was selected,” says Dominique. “Now I’ll have a chance to be in a real hospital environment and I’ll find out if this is what I want to do,” she adds.

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President’s Fund “ The Bronner family is going to be involved with Goodwill for many years to come” – Michael Bronner

A family tradition creates the new President’s Fund

Three Generations Making a Difference The Bronner family has a new holiday tradition. For the past three years, they have joined with business, civic and community representatives to serve a traditional turkey dinner to 400 guests at Goodwill’s annual Thanksgiving Three generations of the Bronner family who serve at celebration. In fact, three generations of Bronners put on aprons, carry armGoodwill’s annual Thanksgiving dinner and are benefactors of the President’s Fund: Diana Bronner, Pat Lochiatto, Connie loads of serving trays and make the dinner guests feel right at home. Leading Lochiatto, Michael Bronner, Nicholas Bronner, Lisa Bronner the way is businessman Michael Bronner. By his side are his wife, Lisa, his two and Kristopher Bronner. Missing from photo is John Motture. sons, Nicholas and Kristopher, and their parents, Diana Bronner and John Motture, and Pat and Connie Lochiatto. They help make Goodwill’s annual Thanksgiving dinner a wonderful experience for individuals who participate in Goodwill’s job training, career services and youth programs.

“Ever since I was a little kid, I can remember seeing the Goodwill collection bins. I knew Goodwill had been helping people a long time, but it wasn’t until we got involved serving Thanksgiving dinner that we learned the full scope of this great organization,” says Michael Bronner. “My kids were really touched by the sincere appreciation of the guests. Not just for the delicious dinner, but for being welcome at Goodwill and for being part of a bigger ‘family,’” he adds. That’s why Nicholas and Kristopher decided to take money out of their own savings and make a contribution of $213.13 to Goodwill.

Encouraged by their sons’ generosity, Michael and Lisa decided to increase their own level of philanthropic support of Goodwill. In January of 2007 they established the President’s Fund with a significant gift from the Bronner Charitable Foundation. “From my work with many nonprofit organizations, I know they often need unrestricted funds,” says Michael.

“The idea behind the President’s Fund is to give Joanne Hilferty, Goodwill’s President, a pool of money that she can use at her discretion for priority needs,” he continues. And it was not long before Michael and Lisa’s parents, inspired by the tradition of giving begun by their children and grandchildren, and their personal experience as Goodwill volunteers, stepped forward with additional support for the President’s Fund. Already, some funds have been used to pay for emergency needs, such as repairs to Goodwill’s retail store in Boston last summer. “I hope that other benefactors will join with my family in building the President’s Fund because in an operation like Goodwill, the need is always there,” says Michael. “The Bronner family is going to be involved with Goodwill for many years to come,” he adds with a heartwarming smile.

For more information about the President’s Fund or other gift opportunities at Goodwill, contact the Development Department at 617-541-1256.

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Board of Directors Peter A. Morrissey, Chair Morrissey & Company

Nancy L. Aubrey Vitale, Caturano & Company, PC

Michael M. Morrow PricewaterhouseCoopers LLP

Eugene S. Colangelo, Vice Chair Julio Enterprises

Theresa M. Bresten HP Hood LLC

J. Keith Motley University of Massachusetts

Reginald C. Lindsay, Clerk United States District Court

M. Joseph Celi GZA GeoEnvironmental, Inc.

Steven Pogorzelski Monster

Allen Maltz, Treasurer Blue Cross Blue Shield of Massachusetts

William B. Huff The Boston Globe (Retired)

Mary L. Reed Tartt’s Day Care Center

Prof. Herbert Lemelman Suffolk University School of Law

D. Ellen Wilson Fidelity Investments

Joanne K. Hilferty, President & CEO Morgan Memorial Goodwill Industries, Inc.

Senior Staff

Credits

Joanne K. Hilferty President and CEO

Editor Carol D. Ishkanian Vice President, Development and External Affairs

Patrick M. Duff Vice President, Finance and CFO

Photos Bethany Versoy, V2Visuals Richard Howard Photography

Terrence Fitzpatrick Vice President, Social Enterprises Carol D. Ishkanian Vice President, Development and External Affairs Miriam Johnson Vice President, Employee Related Services Stacy Sheffield Director, Boston Career Link

Writing Richard P. Murdock, Murdock Associates

Morgan Memorial Goodwill Industries gratefully acknowledges Blue Cross Blue Shield of Massachusetts for generously donating the printing of Goodwill’s 2007 Annual Report.

Sharon Zimmerman Vice President, Programs and Services

Companies represented on the Goodwill Business Advisory Council Blue Cross Blue Shield of Massachusetts Boston Career Link Citizens Bank CVS Dunkin’ Brands Hampton Inn & Suites

Harvard University Jiffy Lube KeySpan Energy Massport Monster Morgan Memorial Goodwill Industries Morrissey & Company

Shaw’s Supermarkets Stop & Shop Tartt’s Day Care The TJX Companies, Inc. UPS Vitale, Caturano & Company The Waldwin Group

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2007 Financial Report Fundraising 5%

Management & General Expense 10%

Programs & Services 85%

Goodwill is proud of its efficient and effective use of the funds contributed in support of its mission to provide job training and career services to individuals with disabilities and other barriers to self-sufficiency. In 2007, Goodwill had revenues and other support of $24,992,696. It concluded the fiscal year with net assets of $22,886,836. Donations are used wisely and effectively.

Eighty-five cents of every dollar spent went directly to programs and services that help transform lives.

Allocation of Expenses

Partial list of employers that collaborate with Goodwill to provide work opportunities for trainees and Boston Career Link members.

ABC Imaging Adecco Appleseed's ARAMARK Au Bon Pain Bank of America Barnes & Noble Beacon Street Girls Best Home Care Best Western Roundhouse Suites Beverly Hospital Beth Israel Deaconess Medical Center B.G. Peck BJ's Blue Cross Blue Shield of Massachusetts Boston America Corporation Boston College Boston Concessions Boston Globe Boston Medical Center Boston Public Health Department Boston Public Schools Department Brager Medical Burger King Cambridge Institute for Better Vision Caritas Christi Health Care Chex Finer Foods Children’s Hospital Citizens Bank City Fresh Foods Comcast

Corporate Accent Corporate Express The Country Club CVS Diomed Dunkin’ Brands Dunkin’ Donuts Eastern Bank Flour Engineering Friendly’s Garelick Farms G&G Printing Grossman Marketing Group The Ground Round Haley House Hall-Smith SYSCO Hampton Inn and Suites Hannah Paper Harborlight House Harvard University Harvard Vanguard Hertz Home Depot Horace Mann Hyatt Harborside Hyatt Regency Jiffy Lube Joseph Pollack Kaiser Systems Kelly Services KeySpan Energy KFC La Alianza Hispana Legal Sea Foods LensCrafters Loew’s Theatres

Longwood Medical Childcare Center Market Basket Marriott Hotels Marshalls Massachusetts General Hospital Massport The May Institute MBTA McDonald’s Massachusetts Council of Human Service Providers Melba Express Mercantile Bank Microsoft Museum of Fine Arts Nanco National Wholesale New England Cranberry North Shore ARC North Shore Spirit NSTAR Old Mother Hubbard Paradise Bakery and Café Partners Health Care Peabody Council on Aging Peabody Post Office Phoenix Media Pine Street Inn Planned Parenthood of Massachusetts Radisson Hotel Raytheon RGIS Inventory Rosie’s Place Roxbury Tenants of Harvard

Safe Harbor Shelter Salem Plumbing & Supply Salem State Enterprise The Salvation Army Securitas The Shattuck Shelter Shaw’s Supermarket Snap Chef Staples Starbucks Stevenson & Brook Stop & Shop Target TJ Maxx The TJX Companies, Inc. TradeWorks Traditional Breads Transportation Security Administration Turn Key Marketing U-HAUL UNICCO Unifirst UPS Urban Edge Veteran’s Administration Food Services Vinfen Corporation The Waldwin Group Walgreen’s Watts Security The Westin Waterfront Woods Marketing YouthBuild YWCA Zoo New England ZOOTS

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Morgan Memorial Goodwill Industries

Morgan Memorial Goodwill Industries 1010 Harrison Avenue Boston, Massachusetts 02119-2540 (617) 445-1010 www.goodwillmass.org

2007 ANNUAL REPORT