2008 Goodwill Annual Report

building

goodwill

through good works

annual report 2008

A Message to Our Friends from the President and CEO Dear Friends of Goodwill: From its humble beginnings, Goodwill has always been about building.

Building better lives. Building better futures. Building a better society.

In this year’s annual report – Building Goodwill Through Good Works – we look at the impact Goodwill is having on people’s lives today. We celebrate that small steps, like building blocks, can progressively create a better future.

The mission of Morgan Memorial Goodwill Industries

is to provide exemplary job training and related services to help

individuals with disabilities and other barriers to self-sufficiency to achieve independence and dignity through work.

Not charity, but a chance. www.goodwillmass.org

We also celebrate the milestones we achieved in 2008, despite the challenges created by the difficult economy.

Our mission to provide exemplary job training and related services to help individuals with disabilities and other barriers to self-sufficiency to achieve independence and dignity through work has never been more important than it is now.

In this year’s report, you will read about some of the people Goodwill has helped placed in competitive employment and how these jobs have changed and improved their lives. You will meet one of the young people who has a brighter future because of Goodwill’s programs. And, you will read about how our retail operation has expanded with new store openings, new customers, and new levels of retails sales.

As Goodwill continues to build and grow, we will be looking to make major renovations to our Roxbury headquarters, a vibrant place that has served the community for more than 20 years. The building is now in need of major repairs, including replacing the roof and upgrading the heating/air conditioning units and other systems. These renovations will make the building more energy efficient and more welcoming for our staff, program participants, customers and donors. As we plan for the future of the building, we are deeply appreciative of the contributions of Joe Celi, a long-term board member who was actively involved in the initial planning and construction of the headquarters and who passed away during the year. He is dearly missed.

Goodwill’s many accomplishments in 2008 were only possible because of the support of the Goodwill family of friends, staff, and supporters. It is through our generous donors and business partners, our dedicated Board of Directors, and our truly wonderful staff that we have been able to accomplish so much.

Here’s to a very good 2009!

Sincerely,

Joanne K. Hilferty President and CEO Morgan Memorial Goodwill Industries 1

Job Training & Career Services – Building Better Lives Through Work The job training and career services provided by Goodwill take on even greater urgency during challenging economic times. Few services could be more important than job training, job placement, and career services when so many are struggling to find employment. In 2008, Goodwill provided these services to 8,111 individuals from eastern and central Massachusetts.

Goodwill’s one-stop career center, Boston Career Link, also provided a vital service to thousands of area residents seeking employment. In 2008, 6,867 individuals needing jobs and career services received assistance in Goodwill’s career center.

In addition, 49 employers participated in Goodwill job fairs, helping nearly 1,650 job seekers, and 95 employer on-site recruitment sessions were held at Boston Career Link.

Goodwill served 1,244 individuals with job training. This training was for people considered the most difficult to employ because of a disability or other barrier. These individuals received case management, assessment, job readiness training, skills training, job placement, and/or career planning services. Goodwill also provided work experience and a paycheck to trainees in four Goodwill social enterprises: retail, building maintenance, food service and catering, and light assembly and mailing services.

The numbers, however, just tell half the story. The real story is the human one—the individuals behind the numbers, people like Barbara Murray, Alethia Hinds, and Jared Simpson, who found employment through Goodwill’s job training and career services programs. These are the individuals who bring Goodwill’s philosophy—independence and dignity through work—to life.

Advancing Lives Barbara Murray – HELPing Others “When you are a single mom with three children and five grandchildren, finding the right job can be a real struggle,” says Barbara Murray of Dorchester. “I knew I wanted a job where I could help others. But I just didn’t know how to go about it.”

Barbara has always been a caring individual. When her parents could no longer manage on their own (her father developed dementia and her mother was blind), they moved to Boston from Philadelphia to live with Barbara. After they

“Goodwill’s HELP program really helped me find a job I love.”

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Barbara Murray Caregiver, Vinfen Human Services

Job Training & Career Services passed away in 2001, Barbara started helping a few elderly friends by taking them shopping and to the movies. “It was rewarding,” Barbara recalls, “but it wasn’t a real job and I had a lot of responsibilities of my own.”

So when a friend suggested that she look into the job training programs at Goodwill, Barbara decided to come to 1010 Harrison Avenue “to take a look around.” What she saw surprised and pleased her. That very day, she signed up for the Human Services Employment Ladder (HELP) program.

Over the next eight weeks, Barbara received instruction on how to care for people with disabilities, how to communicate with them and how to prepare for a career as a professional caregiver. “I really enjoyed the class,” says Barbara. “The instructor was excellent and all the people were so nice.

We often broke up into small teams and learned how to solve problems. I got so much good information I couldn’t wait to start using it.”

After graduating from the HELP program, Barbara applied for a job and had several interviews. Many companies come right to Goodwill to conduct interviews with program graduates, which makes the process faster and easier.

Barbara’s training resulted in landing a job with Vinfen, a local nonprofit human services organization that provides comprehensive services to children and adults with disabilities.

Barbara is delighted and says, “I always believed in helping someone get through the day. It makes life so much more rewarding. Working at Vinfen with people who have disabilities is so satisfying. Goodwill’s HELP program really helped me find a job I love. Now I tell my friends to check out all the programs Goodwill offers.”

Alethia Hinds – Taking Steps to a Job Alethia Hinds was riding a bus in downtown Boston when she spotted the employment office. “It’s not so easy to find

“Goodwill taught me the skills I needed.”

Alethia Hinds Cashier, TJMaxx

a job,” Alethia says with a seriousness that speaks volumes.

“I got off the bus and went in. They told me I didn’t have the computer skills needed to even apply for a job, and recommended that I talk to the people at Goodwill.”

The following Monday, Alethia walked into Boston Career Link, Goodwill’s one-stop career center. She enrolled in the Computer Training for Employment program and began to acquire the tools of today’s job hunter. In a matter of days, Alethia learned online job search and job application skills.

She was ready with the technical skills to start her job search, but she still needed help.

A staff member recommended Goodwill’s First Step Program, an eight-week job readiness program that provides customer-service focused classroom instruction, on-the-job experience through internships and tips on how to

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Job Training & Career Services Jared Simpson — A Work Program That Works “Hi Jared! How was your weekend?”

“I have friends at my job and at Goodwill.”

Jared Simpson Store Cleaner, CVS Store

interview and dress appropriately. “I learned to use my new skills and how to express myself to a prospective employer.

I was ready!” Alethia recalls. “Goodwill taught me the skills I needed because on my very first interview, I got the job!

The people at TJMaxx said, ‘We want you!’”

“I like talking to people,” Alethia says with a smile and chuckle. “So I got a position as a cashier. Now I’m working four days a week and loving it. I’m so grateful to Goodwill.”

Thanks to Goodwill’s job training programs and career services, and thanks to the all of Goodwill’s friends who support these programs, Alethia is on the road to success.

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This is how Jared Simpson, 26, is greeted when he comes to work at the CVS/ pharmacy store in Salem, Massachusetts.

His answer usually is, “Great—I saw a good movie!” Movies are one of Jared’s favorite pastimes when he’s not working as a Store Cleaner at CVS. He likes his job and his supervisors are pleased with Jared’s energy and attention to detail. “I like to keep everything neat and clean,” he says looking rather serious. Then he grins and says, “I have a friend from high school who works at CVS, too.”

High school is where Jared began his association with Goodwill. He was trying to find a job when he heard about Goodwill’s School to Work Program and enrolled. Conducted in conjunction with Salem and Lynn High Schools, this program brings students in special education programs to Goodwill’s job training facility in Salem twice a week. There, students receive an in-depth introduction to the workplace including skills needed to secure and hold a job. The program works, and Jared is a perfect example. “Goodwill helped me a lot,” he says. “I like my job and I feel proud.”

When Jared started working at CVS, his job coach from Goodwill was with him for each full shift. As Jared became accustomed to his new surroundings and responsibilities, his coach gradually gave him more independence by working with him for half shifts, and before long for only periodic check-ins. In addition to his goal to work independently, Jared is realizing his second goal—learning to use the bus system. Thanks to Goodwill, Jared not only has a steady job at CVS, he also has the support and friendship of his co-workers.

Youth Programs– Opening

Doors for Young People

Hundreds of young people benefit from Goodwill’s youth programs each year. Here’s how Goodwill’s youth programs made a difference in 2008: • Welcomed 486 campers to Goodwill’s Fresh Air Camp in South Athol, Massachusetts, where they explored, learned, made friends, and gained the self-confidence needed to succeed in life.

• Served 90 girls in Goodwill’s BNY Mellon Academy for Girls, designed to help girls improve academic performance, become leaders, and set goals for higher education and careers.

Noonie Blair Realizing Potential

• Assisted 52 high school students at risk of not passing the required standardized tests by connecting them with tutoring, career counseling, and employment services.

• Engaged 107 students with special needs from Boston, Lynn, and Salem in programs that provide assistance in transitioning to work.

“Goodwill taught me how to be myself.”

Yahkeemah “Noonie” Blair BNY Mellon Academy for Girls

It was on a hike in 2007 in her second summer at Goodwill’s Fresh Air Camp that Yahkeemah “Noonie” Blair heard about the BNY Mellon Academy for Girls, an after-school program operated by Goodwill. At first, she wasn’t sure about it, but her friends from camp convinced her to attend. Noonie did, and she has never looked back.

Always eager to explore, Noonie loved her experience at Fresh Air Camp because she got to meet all sorts of new people. “Some of the counselors were from England and Scotland, so I learned a lot from them,” she recalls.

Noonie’s two brothers also attended Fresh Air Camp. “One of my brothers is a great dancer and the other one is just cool,” she says.

Today, Noonie is a freshman at West Roxbury High School. She’s doing well, but she found the transition from middle school challenging. “I didn’t know very many people and the workload was heavy,” she says. “So the Goodwill after-school program is really helping me.” Staff and student interns from Boston College help the girls organize their homework. “They don’t do the work, but they point us in the right direction,” Noonie says.

“Best of all, they teach us what to expect when we go to college. Now I want to go to college. I’m sure of it!”

“The things I’ve learned at Goodwill’s Fresh Air Camp and after-school program have helped me learn more about myself. Goodwill is an amazing place!” Noonie exclaims.

“Now I tell all my friends about the after-school program!”

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The Goodwill Stores– Building

on Success

The Goodwill Stores gained in number and in popularity in 2008.

Goodwill Stores & Donation Centers

In its first year of operation at Goodwill’s 1010 Harrison Avenue headquarters, the Goodwill Outlet Store surpassed all expectations. The store attracted more than 63,000 customers purchasing merchandise donated to Goodwill—all at deeply discounted prices.

The Goodwill Stores • Boston - Commonwealth Avenue • Boston - Harrison Avenue • Boston Outlet Store • Cambridge • Hyannis

Similarly, a new Goodwill Store at 965 Commonwealth Avenue near the Boston University campus quickly became a hit with students and area residents alike. With a contemporary feel and a wide selection of current fashions, vintage clothing and household goods at affordable prices, the new store opened in May, bringing the total number of Goodwill Stores in eastern and central Massachusetts to eight.

The momentum continued into October, when Halloween costume seekers and shoppers readying for the winter season took retail sales for that month over the $1 million mark—a “first ever” for retail during a one-month period.

Many are to be credited for the success of the Goodwill retail operation in 2008, including the 400,000 people who generously donated 18 million pounds of goods that provided quality clothing and household items for the stores, as well as the 660,000 customers who shopped in them. Goodwill also continued to provide clothing for the guests of Pine Street Inn. In addition to the service it provides to the community, the Goodwill retail operation plays a critical role in the Goodwill mission through the job training opportunities— and the paychecks—it provides to people motivated to overcome disabilities and other barriers to enter the workforce and advance toward economic self-sufficiency.

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“I love coming to my job everyday!”

Leroy Barros Sales Associate, The Goodwill Store

Leroy Barros – An Unexpected Option If you visit the new Goodwill Store on Commonwealth Avenue in Boston and meet Leroy Barros, you are bound to have a memorable shopping experience.

Leroy loves to make people happy. As a Sales Associate he gets the opportunity to bring a smile to customers’ faces every day.

Leroy’s life wasn’t always so upbeat, however. In fact, he struggled with unemployment and uncertain living conditions. There was not much to smile about. Knowing that he needed to find a job that he liked, Leroy came to Goodwill’s job training center. Initially hoping to improve

his computer skills, Leroy found that Goodwill’s Computer Training for Employment (CTE) program helped him to enhance his job-seeking skills. “Coming to Goodwill was the best step I ever took,” Leroy recalls. “I had no idea that Goodwill helped people like me find good careers. I learned how to update my resume, which was pretty frustrating because of all the jobs I had. But I came every day and did all my assignments. I really like all the people at Goodwill – they’re so helpful.”

The next turning point in Leroy’s training was when someone at Goodwill suggested he consider retailing. Leroy enrolled in Goodwill’s First Step, an eight-week job readiness program. “I had never considered retail as an option, but I gave it my best shot and it turns out I really love it,” says Leroy.

• Quincy • Somerville • South Boston • Worcester

Attended Donation Centers • Arlington • Boston • Concord

• Newtonville • Peabody • Sudbury

• Lexington

• Wellesley

Recycling Centers • Barnstable

• Norfolk

• Brockton • Dennis • Eastham

• Plymouth • Southborough • Wayland

• Hanover • Harwich • Hingham • Mashpee • Medfield • Needham

• Wellesley • Wellfleet • Westborough • Weston • Yarmouth

Donations may also be made at ZOOTS dry cleaning stores.

Visit www.goodwillmass.org for Goodwill Store and Donation Center addresses and more information about Goodwill.

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The Outsource Resource -

Goodwill’s Building Blocks

Assembling Business Solutions Proud Partnerships

Job Training and Career Services

In today’s roller coaster economy, companies are looking for dependable, competitive partnerships. This is why Goodwill’s OutSource Resource is the choice of more and more area businesses. OutSource Resource provides reliable solutions to business’ packaging, light assembly, and mailing needs from Goodwill’s 15,000-square-foot facility in Salem, Massachusetts.

Total served .........................................................8,111 Companies employing job trainees and Boston Career Link members..............................................1,000 plus

Companies that use the OutSource Resource also have the satisfaction that comes from helping people with disabilities. That’s because the OutSource Resource is a bustling training ground for individuals with varying levels of cognitive and physical disabilities. These men and women learn new skills and earn a steady paycheck.

Businesses using the OutSource Resource ................................................30

Youth Services Fresh Air Summer Camp.......................................486 School year programs ............................................212

The number of companies that turn to Goodwill’s Outsource Resource is growing every year. Rose Design is one of many companies joining the roster of firms that include B.G. Peck, Beacon Street Girls, Boston America Corporation, Chex Finer Foods, G&G Printing, Grossman Marketing Group, New England Cranberry, Old Mother Hubbard, Titleist, and Turnkey Marketing who use the OutSource Resource as their instant workforce for fast, flexible and dependable solutions to their light assembly needs.

Goodwill Employees ..............................................................288 Facilities....................................................................10 Cash gifts...........................................................21,250 Massachusetts communities served .......................265

Rose Display – Doing Well by Doing Good If you walk into any mall in America, you’ll probably see a sign that came from Rose Display. This 25-year-old firm is a signware specialist that provides sign frames, ceiling systems, graphics holders, window displays, floor stands, wall solutions, and tabletop displays.

Rose Display has been using Goodwill’s “instant workforce” for several years. “Goodwill is very competitive,” says Dean Rubin, CEO of Rose. “We like using the Goodwill workforce because the work is meaningful to the individuals with disabilities and we can depend on the OutSource Resource to do a great job,” he adds. “Our goal at Rose is not just service … it’s satisfaction,” Rubin continues. “The service we get from Goodwill is as good as the service we provide 8

our own customers. Goodwill really satisfies our business needs. Many of our products are shipped with accessories for hanging, and the Goodwill workers package these parts in little plastic bags.”

Rubin smiles and says, “You know, our slogan is ‘Rose Knows.’ We use it to position our company as the experts in retail graphic displays. But I think it also means that we know it’s important to make a social contribution. That’s one of the best things about Goodwill’s OutSource Resource—we’re helping them while they’re helping us.”

“The service we get from Goodwill is great.”

Dean Rubin CEO, Rose Displays

The Goodwill Stores/Donated Goods Pounds of donated goods .......................18,000,000 + Individual donations........................................400,000 Goodwill donation centers ......................................35 Businesses contributing goods.................................85 Goodwill store customers ...............................660,000

Community Outreach Volunteers...............................................................600 Holiday toys distributed ........................................400 Thanksgiving meals served .................................1,600 9

Business Collaborations –

Building Partnerships to Create Self-Sufficiency The power of Goodwill is its people - the thousands of people who over the years have created lives of self-sufficiency and independence through work.

This wouldn’t happen without strong ties to the business community through partnerships such as the Business-toBusiness Initiative, which raises Goodwill’s visibility with the aid of employers like Microsoft, Stop & Shop, CVS/pharmacy, Zoots, UPS, Best Western, Monster, Dunkin’ Donuts, Staples, Starbucks, and Walgreens, just to name a few.

Moreover, programs like Goodwill’s annual “Put Your Clothes to Work” corporate clothing drive continue to make a difference in people’s lives. In 2008, employees from more than 50 companies participated in week-long drives sponsored by Vitale, Caturano & Company, BNY Mellon, The Castle Group, Bingham McCutchen, The TJX Companies, and Women’s Business. And through Goodwill’s Clothing Collaborative, more than 530 job seekers were provided with interview attire and accessories free of charge to help them find employment.

Creating Strategic Partnerships Blue Cross Blue Shield Board of Directors leadership. Business Advisory Council representation. Event sponsorship. Executive consulting.

Meeting hosts. Employer of job training graduates. And much more.

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Mary L. Reed, Vice Chair Bessie Tartt Wilson Children’s Foundation Reginald C. Lindsay, Clerk United States District Court Nancy L. Aubrey, Treasurer Vitale, Caturano & Company, Ltd. Joanne K. Hilferty, President Morgan Memorial Goodwill Industries, Inc.

Theresa M. Bresten HP Hood, LLC

Peter A. Morrissey Morrissey & Company

Eugene S. Colangelo Julio Enterprises

Michael M. Morrow PricewaterhouseCoopers

Jovita Fontanez City of Boston

J. Keith Motley, Ph.D. University of Massachusetts

William B. Huff The Boston Globe (Retired)

Steven Pogorzelski

Prof. Herbert Lemelman Suffolk University School of Law

D. Ellen Wilson Fidelity Investments

Michael Manoogian TJX Companies

Senior Staff

Credits

Joanne K. Hilferty President and CEO

Editor James Harder Director of Communications

Writing Richard P. Murdock Murdock Associates

Photos Bethany Versoy V2Visuals

James Harder Director of Communications

Terrence Fitzpatrick Vice President, Social Enterprises Carol D. Ishkanian Vice President, Development and External Affairs

“Goodwill’s success in fulfilling its mission of providing job training to individuals with disabilities and other barriers depends on the strength of our business partnerships,” says Joanne K. Hilferty, president and CEO of Goodwill. “And Blue Cross Blue Shield is an exemplary partner that not only employs our trainees, but also is involved in the strategic leadership at Goodwill.”

“Organizations like Goodwill are needed more than ever,” says Maltz. “As much as we need to steer a steady course for Goodwill, during a time of economic downturn we need to redouble our effort to provide service to members of the

Allen Maltz, Chair Blue Cross Blue Shield of Massachusetts

Patrick M. Duff Vice President, Finance and CFO

These are some of the ways that Blue Cross Blue Shield of Massachusetts has partnered with Goodwill and become a major contributor to Goodwill’s social justice mission.

Among the people at Blue Cross making a difference is Allen Maltz, the company’s Chief Financial Officer, who joined the Goodwill Board of Directors in 2001 after previously serving on the Investment Committee. Maltz served as Board Treasurer before becoming Chair in 2007.

Board of Directors

Design Amanda Puglisi Studio A Design

Companies Represented on the Goodwill Business Advisory Council Allen Maltz, CFO, Blue Cross Blue Shield of Massachusetts and the Goodwill Board of Directors Chair, and Joanne K. Hilferty, President & CEO of Goodwill, cut the ribbon commemorating the grand opening of the Commonwealth Avenue Goodwill Store.

community who are more worried than ever about their future. Blue Cross is committed to playing its part in this effort.”

Blue Cross Blue Shield of Massachusetts Boston Career Link Citizens Bank CVS/pharmacy Dunkin’ Brands Hampton Inn & Suites

Jiffy Lube National Grid Massport Monster Morgan Memorial Goodwill Industries Morrissey & Company Shaw’s Supermarkets

Stop & Shop Tartt’s Day Care Center The TJX Companies, Inc. UPS Vitale, Caturano & Company, Ltd. The Waldwin Group

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2008 Financial Report Goodwill continually strives to be as efficient and effective as possible when it comes to the use of funds raised in support of our mission to provide job training and career services to individuals with disabilities and other barriers to self-sufficiency. In 2008, Goodwill had revenues and other support of $25,115,500. It concluded the fiscal year with net assets of $21,628,700.

Donations make an immediate and direct impact on people’s lives. In fact, 87 cents of every dollar spent went directly to programs and services that help transform lives.

Fundraising

Management and General Expense

9%

4%

Programs and Services

87% Allocation of Expenses

Goodwill works with more than 1,000 employers to provide jobs for our trainees and Boston Career Link members.

Here’s a partial list of the employers:

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A. J. Wright Action for Boston Community Development Adecco ARAMARK Arbor Associates Au Bon Pain Bank of America Barnes & Noble Bay Cove Human Services Beacon Street Girls Best Home Care Best Western Roundhouse Suites Beth Israel Deaconess Medical Center Beverly Hospital BJ’s Wholesale Club Blue Cross Blue Shield of Massachusetts Boston College

Boston Concessions The Boston Globe Boston Medical Center Boston Public Health Department Boston Public Schools Department Boston University Brigham & Women’s Hospital Burger King Caritas Christi Health Care Century Bank Chadwick’s of Boston Chex Finer Foods Children’s Hospital Citizens Bank City Fresh Foods Comcast Community Resources for Justice Corporate Express

The Country Club CVS/pharmacy Dancing Deer Bakery Dunkin’ Brands Dunkin’ Donuts Eastern Bank Franklin Park Zoo Friendly’s G&G Printing Garelick Farms Grossman Marketing Group The Ground Round Haley House Hall-Smith SYSCO Hampton Inn and Suites Harborlight House Harvard University Harvard Vanguard

Hertz Home Depot Horace Mann Hyatt Harborside Hyatt Regency Jiffy Lube Kelly Services KFC La Alianza Hispana Legal Sea Foods LensCrafters Loew’s Theatres Longwood Medical Childcare Center Macy’s Market Basket Marriott Hotels Marshalls MASCO Massachusetts General Hospital Massport The May Institute MBTA McDonald’s Massachusetts Council of Human Service Providers Microsoft Monster Morrissey & Company MSPCA Museum of Fine Arts National Grid National Wholesale New England Aquarium New England Cranberry Nordstrom Rack North Shore ARC North Shore Spirit Northeast Staffing Northeastern University NSTAR Old Mother Hubbard Partners Health Care Paul Revere Transportation Peabody Council on Aging Peabody Post Office Phoenix Media Pine Street Inn Planned Parenthood League of Massachusetts Radisson Hotel Raytheon RGIS Inventory Rosie’s Place Roxbury Community College Roxbury Tenants of Harvard Safe Harbor Shelter

Salem Plumbing & Supply Salem State Enterprise The Salvation Army Securitas Seaport Hotel The Shattuck Shelter Shaw’s Supermarkets Sheraton Hotel Snap Chef St. Mary’s Women & Children’s Center Staples Starbucks State Street Corp.

Stevenson & Brook Stop & Shop Target Tartt’s Day Care Center TJ Maxx The TJX Companies, Inc. TradeWorks Traditional Breads Transportation Security Administration Tropical Foods Tufts Medical Center Turn Key Marketing U-HAUL UNICCO Unifirst UPS Urban Edge Urban League of Eastern Massachusetts US Postal Service Verizon Veteran’s Administration Food Services Veterans Transportation Services Victory Programs Vinfen Corporation Vitale, Caturano & Company, Ltd. The Waldwin Group Walgreens Wal-Mart Stores Watts Security The Westin Waterfront Woods Marketing Work, Inc. World Trade Center YouthBuild YWCA Zoo New England ZOOTS

Building Goodwill…

By Raising the Roof—and More!

Goodwill’s headquarters at 1010 Harrison Avenue is a vibrant place, bustling with people training for jobs, job seekers, and young people in after-school programs. Yet, the building is in dire need of repair.

After 23 years, it is no wonder. While the building has been well maintained since it opened in 1986, many components of the building, including the roof, heating/air conditioning and other internal systems, have exceeded their natural lifespans. The roof is leaking, two heating/air conditioning units are not working at all and others are at imminent risk of failing. And there are many new options today for not only making needed repairs, but reducing energy use and going green at the same time.

As Goodwill raises the roof, replaces it, and makes other much-needed repairs, friends and supporters are invited to become involved. The entire project is estimated to cost $5 million, and Goodwill is seeking to raise support for the renovations through fundraising as well as energy rebates and tax incentives.

Under this roof, Goodwill serves many people who seek job training and career services; and youth who come to experience Goodwill’s school year programs. The building hosts events such as quarterly job fairs and the annual Thanksgiving and holiday events. It also provides affordable meeting space for community organizations, schools and universities. And it is the hub of the retail enterprise, including the primary distribution center where clothing and household goods are sorted as well as the flagship store and outlet store that serve the community.

To help Goodwill “Raise the Roof— and More!” contact Christine Lojko in the Development Office at 617-541-1213 or clojko@goodwillmass.org.

building

goodwill

through good works

annual report 2008

Morgan Memorial Goodwill Industries 1010 Harrison Avenue Boston, MA 02119-2540 617.445.1010 www.goodwillmass.org