2010 Goodwill Annual Report

ANNUAL

2010 REPORT

www.goodwillmass.org

MISSION STATEMENT To provide exemplary job training and related services to help individuals with disabilities and other barriers to self-sufficiency to achieve independence and dignity through work. NOT CHARITY, BUT A CHANCE.

ANNUAL

A Message to Our Friends from the President and CEO

Dear Friends of Goodwill: The year 2010 was a year of transformations – people transforming their lives and Goodwill transforming its headquarters, too! We are proud to share with you some of the stories and images that show how our year of transformations was one in which all of Goodwill’s most ardent supporters can take pride.

Since its founding, Goodwill has been about helping people to help themselves. In the past year, Goodwill has served thousands of people with barriers to employment and helped them learn new job skills to get on the path to a job and a life of independence and dignity. Goodwill has also helped hundreds of young people make strides toward reaching their potential.

In this year’s annual report you will meet some of the people whose lives have been touched— and transformed—with Goodwill’s help. People like Pedro Fortin, Scheila Guerrero, Karen Cousineau, and Michael Moriarty who came to Goodwill to be able to get jobs they love and change their lives for the better. And others like Antonio Stroud and Shara Nelson, two wonderful young people whose participation in Goodwill’s youth programs has helped them to envision and pursue bright futures.

After nearly 25 years in its Roxbury location, Goodwill’s headquarters was also in need of transformation – the roof and other systems had passed their useful lives. I am proud to report that with the support and encouragement of many, we put the pieces in place to begin the building’s first major renovation since it opened its doors in 1986. These renovations include replacing the roof and heating and ventilation systems and adding insulation and other “green” elements to make the headquarters more sustainable and energy efficient. The work, which started in October, is expected to be completed in the spring of 2011.

These renovations to the headquarters will improve the experience of everyone who comes to Goodwill: participants in job training and career services programs, employer partners, young people, shoppers, donors, and friends and supporters from near and far. It will also make for a better work environment for staff. I am grateful to all who have contributed to the successful Building Goodwill…By Raising the Roof and More capital campaign, and the many professionals who have participated in the planning and implementation of this much-needed project.

Goodwill’s many successes in 2010 were possible because of the contributions made by the Goodwill family of board members, staff, and supporters. It is because of this community of people who care deeply about our mission and those we serve that we have been able to accomplish so much.

Thank you to everyone who made these successful transformations possible!

Sincerely,

Joanne K. Hilferty President and CEO Morgan Memorial Goodwill Industries

2010 REPORT

JOB TRAINING & CAREER SERVICES Transforming People Through Work The transformative power of Goodwill can be seen each and every day in its job training and career services programs. Goodwill helps people gain job skills suitable for an array of fields, and provides assistance with a range of career planning supports and resources. During a year when unemployment was high, more than 7,000 individuals from eastern and central Massachusetts benefitted from these essential services.

In particular, 918 individuals with disabilities and other barriers – many considered to be among those “hardest to employ” – received community supports, job skills and job readiness training, job placement and post-placement services. Goodwill also provided work experience and paychecks for trainees in its four social enterprises: retail, housekeeping and maintenance, food service and light assembly. These services benefit people who are among those most in need in our community.

ANNUAL REPORT 2010 Goodwill Transformations

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Boston Career Link, the one-stop career center Goodwill operates, served 6,176 individuals with job and career services, and referrals to training programs. The services included career counseling, workshops, job postings, online job search and job application training, computer access, and more. In addition, 33 employers participated in three job fairs, and 85 employer on-site recruitment sessions were conducted, serving 1,061 job seekers.

Here are a few of the success stories behind the numbers.

PEDRO FORTIN The Career Lifesaver For Pedro Fortin, Boston Career Link was a lifeline.

The Hyde Park resident and married father of four children came to Boston Career Link the one-stop career center operated by Goodwill, after losing his job two years ago.

“I needed to find a job, but I needed to improve my English first,” Pedro said.

He had moved to the United State from Honduras in 1987.

At Boston Career Link, Pedro’s career advisor connected him to English for Employment classes. “It was the best thing for me to do to find the right job,” he said.

Upon completion, Pedro worked again with his Boston Career Link advisor, but this time to find a job training program that would best suit his career goals. Pedro had experience in construction and thought building maintenance would be a good fit.

Pedro soon enrolled in a building maintenance program run by the Asian American Civic Association and in October 2010 landed a position at Madison Park Village, a local housing development operated by WinnCompanies.

“It’s a great job,” Pedro said. “Goodwill is a wonderful organization.

They helped me a lot. I tell this to everyone. I’m happy now and my family is happy, too.”

“Goodwill is a wonderful organization. They helped me a lot.”

–– PEDRO FORTIN

SCHEILA GUERRERO A Little HELP – And a New Life Not too long ago, Scheila Guerrero needed a helping hand.

After getting laid off from her job at a local pharmacy, Scheila, a single mother, was unable to pay rent and became homeless.

Scheila, who moved to the United States from the Dominican Republic when she was five, found shelter with her daughter at Victory Programs, but she still needed to find a job.

“When I was at the shelter, a case worker gave me a flyer about Goodwill’s HELP program,” Scheila said. “I was very interested because I knew I wanted to work in human services.”

Goodwill’s HELP – or Human Services Employment Ladder Program – is an eight-week program that prepares individuals to work in the human services industry. Goodwill also works with graduates to help them find jobs in the field.

“They are great kids and I love working with them and making a difference.”

–– SCHEILA GUERRERO

Scheila enrolled in a HELP class in the spring, and by July she was working as a residential counselor at the Sargent House in the South End. Operated by Community Resources for Justice, the Sargent House is a program designed for underserved young men between the ages of 18-22.

“They are great kids,” Scheila said, “and I love working with them and making a difference.”

The job has also made a difference for Scheila, who was able to move out of the shelter and into her own place in a Boston neighborhood with her daughter, who is in pre-school. She is also thinking more and more about the future.

“Eventually, I’d like to be a supervisor. And I’d also like to be certified as an interpreter,” she said.

KAREN COUSINEAU The Perfect Fit Karen Cousineau found her perfect job through Goodwill.

Karen was referred to Goodwill by the Massachusetts Department of Developmental Services (DDS) in the hopes of finding employment that better suited her long-term career goals.

She had worked for many years as a cashier, but the Salem resident was looking to try something new. She wanted to work in an office.

At Goodwill’s Salem Job Training Center, Karen began job training while she and a case manager looked for the right job. As luck would have it, a position was open for a clerical assistant at the nearby DDS office in Beverly.

Of course, applying for the position was only half the battle. Karen still had to get the job, and that presented another challenge.

“It was a group interview. It was a lot of people,” she said. “I was really nervous.”

But DDS called her back and after a brief trial, Karen’s perseverance won the day and she got the job.

“I like working there,” she said. “Filing is my favorite part.”

And although Karen has only been at the job since February, she has already made an impact. In July, she received an award for her determination at the annual DDS awards dinner.

YOUTH PROGRAMS Transforming Young People Goodwill’s youth programs serve hundreds of young people with great potential but limited opportunities each year.

Last summer, Goodwill welcomed 461 campers to the Fresh Air Camp in South Athol, Massachusetts. Fresh Air Camp focuses on academics, recreation and leadership development to help campers become more motivated and confident learners.

More than 87 girls were served in Goodwill’s BNY Mellon Academy for Girls, an engaging, structured after-school program that offers academic, leadership and college/career planning opportunities for girls in grades 4-12 from underserved Boston communities.

ANNUAL REPORT 2010 Goodwill Transformations

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Goodwill’s new mentoring program, GoodGuides, commenced in January 2010.

The focus of GoodGuides is on career exploration, skills development, and academic support. Youth are matched with committed, caring adult mentors in one-on-one and group relationships to help these young people reach their potential.

Finally, Goodwill engaged students with special needs from Lynn and Salem in programs that provided assistance transitioning to work. Goodwill also assisted high school students at risk of not passing required standardized tests by connecting them with tutoring, career counseling, and employment services.

ANTONIO STROUD Getting Good Guidance “It was very spontaneous,” Antonio Stroud, 17, said. He was on the train when he learned his friend was going to a program at Goodwill where they give you a mentor and help you with your homework.

From that spontaneous moment in April when he declared, “Alright, I’m coming with you,” Antonio has been coming to Goodwill regularly to meet with his mentor through Goodwill’s GoodGuides mentoring program. The program matches young people, ages 12-17, with a role model to provide friendship, support and guidance to help ensure they will reach their potential.

Antonio, a junior at Hyde Park High School, considers himself a leader. Among his leadership responsibilities these days is serving as a board member of Peace in Focus, a non-profit organization that promotes photography and conflict resolution.

He admits he hasn’t always been a leader, though.

At the age of 15, Antonio was in a gang and selling drugs. He began going to church and soon realized that the path he was on was not the one he wanted to stay on.

“I like that I’m able to network here. I just like it. I’m comfortable here.”

–– ANTONIO STROUD

“I started being real with myself and my hobbies. Like if you’re in a gang, you can’t tell a whole bunch of your friends, yo, I like photography, ’cause they’re going to clown you.”

At Goodwill, Antonio’s struggle to find a job also ended, when he found employment at AJ Wright through one of Goodwill’s employer on-site recruitments. “I like that I’m able to network here. I just like it. I’m comfortable. I like that I’m comfortable here.”

After high school, Antonio has plans to teach photography through Peace in Focus. He is excited to learn what his purpose in life is, saying: “I’m the wave and life is the ocean.”

SHARA NELSON Growing Through Goodwill Year-Round Shara, whose parents migrated from Haiti in the 1980s, entered her junior year at West Roxbury High School’s Parkway Academy of Health and Technology last fall. She has a passion for helping children, starting with volunteering at her sister’s daycare. Currently, Shara is teaching her four-year-old nephew how to read. Her future career goals include going to college and becoming an obstetrician, delivering babies.

“I didn’t feel weird. I just felt welcomed.”

With the help of her best friend, Yahkeemah “Noonie” Blair, Shara got involved with the BNY Mellon Academy for Girls. Upon beginning the Academy, she said, “I didn’t feel weird. I didn’t feel uncomfortable. I just felt welcomed.”

Shara likes the structure of the Academy and that it is a place to learn things that she does not learn in school.

Shara heard about camp from Noonie.

In previous summers, before leaving to visit family in Haiti, Shara would come to Goodwill to watch Noonie go off to camp. Curious about camp and not wanting to spend another summer without her best friend, Shara decided to join her friend at camp in the summer of 2010.

–– SHARA NELSON

With her experience in child care, she became a counselorin-training with ease. The admittedly “spunky” Shara was open to meeting new people and open to the experiences that camp had to offer. “Camp,” she said. “It was just great!”

Shara said her greatest achievement to date was when she got her first paycheck for her job at camp.

Shara said she misses spending her summers in Haiti, but she is excited for the opportunities Goodwill’s Academy and camp are providing to her. While a part of Shara wants to go back to Haiti this summer, despite the problems there, she is excited for her return to camp.

She said, “No, I have to go back to camp.”

ANNUAL REPORT 2010 Goodwill Transformations

Shara Nelson, 16, used to spend her summers in Haiti. Now, she spends her summers in South Athol, Massachusetts, at Goodwill’s Fresh Air Camp.

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THE GOODWILL STORES Transforming Donated Goods to Retail Treasures Exciting things are happening at Goodwill’s 11 stores in eastern and central Massachusetts. The Jamaica Plain and South Attleboro stores celebrated one-year anniversaries. With the help of these new stores and a strong October spurred by Halloween shoppers, Goodwill saw a substantial increase in sales.

The Somerville store was renovated and celebrated a “Grand Reopening” in June after flooding in the spring caused damage to the lower level. The store never closed, and Goodwill renovated with new paint, new floor covering, new fixtures, and new check out counters.

ANNUAL REPORT 2010 Goodwill Transformations

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Goodwill also partnered with Boston University for their student “move out” campaign in the spring of 2010. Billed as Goodwill, Not Landfill, the campaign urged students to donate reusable clothing and household items that might otherwise be discarded.

As a result, more than 35 tons of clothing and other goods were collected for resale in The Goodwill Stores.

Goodwill launched the Donate Movement, a public awareness campaign to emphasize the positive impact that donating clothing and other household goods can have on communities and the planet. The Donate Movement was created by Goodwill Industries International, a network of 165 community-based Goodwills in the United States and Canada.

Bringing high quality goods at great prices to communities through The Goodwill Stores is only part of the story behind the Goodwill retail enterprise. Retail is an integral part of Goodwill’s programs, providing job training opportunities – and paychecks – to people motivated to overcome disabilities and other barriers to entering the workforce. The Goodwill Stores also provide jobs, energize communities and raise awareness of the Goodwill mission.

MICHAEL MORIARTY Transformed and Giving Back For Woburn area residents, Michael Moriarty is the face of Goodwill. And that suits Michael just fine.

The former carpenter, who suffered a brain injury several years ago when he was assaulted, loves nothing better than to spread the word about the power of donations and the impact they have on the community.

“When people drop things off, I tell them they are giving to a great organization,” Michael said. “They are giving to an organization that helps people with disabilities, like me. And they love that they are giving to Goodwill. ” Michael, a Lynn resident, came to Goodwill through a referral from the Massachusetts Rehabilitation Commission two years after the assault that left him in the intensive care unit for three weeks.

After being told that he might not be able to work again, Michael, a former alcoholic, challenged himself to get better.

“I was sober for four years and then I started drinking again,” Michael said. “That led to the incident. Today, I’m disabled because of my drinking, but I work on getting better every day.”

At Goodwill, Michael worked first in a janitorial training program. With a little coaching and guidance, he was able to start working as a donations attendant. “I love it,” said Michael. “I love meeting all the different people.”

And Michael takes advantage of his second chance: he’s a regular speaker for Brains at Risk, an awareness program for the Brain Injury Association of Massachusetts.

“God kept me around for a reason,” he said. “Now I give back.”

“God kept me around for a reason. Now I give back.”

The Goodwill Stores Allston/Brighton Boston Boston Outlet Store Cambridge Hyannis Jamaica Plain Somerville South Attleboro South Boston Quincy Worcester Donation Centers and Hours You can make donations at The Goodwill Stores during business hours.

You can also donate at the following attended donation and recycling centers.

Attended Donation Centers Attended Donation Centers are open seven days a week from 8:00 a.m. to 4:30 p.m.

The Boston location is open seven days a week, 7:00 a.m. to 5:00 p.m.

Arlington Boston Concord Lexington Newtonville

North Andover Reading Sudbury Wellesley Woburn

Donation Sites at Recycling Centers Barnstable Brockton Dennis Eastham Hanover Harwich Hingham Mashpee Medfield

Needham Plymouth Southborough Sudbury Wayland Wellfleet Westborough Weston Yarmouth

Donations may also be made at ZOOTS dry cleaning stores. Visit www.goodwillmass.org for Goodwill Store and Donation Center addresses.

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ANNUAL REPORT 2010 Goodwill Transformations

–– MICHAEL MORIARTY

GOODWILL STORES AND DONATION CENTERS

BUSINESSES AND GOODWILL Partnerships that Transform Lives One important way Goodwill is able to fulfill its mission of helping individuals achieve independence and dignity through work is by connecting with business and other organizations. Partnerships with businesses allow Goodwill to place participants into quality jobs and employers to fill openings with good workers. In the past year such connections resulted in employment for job seekers in numerous companies including AJ Wright, South End Community Health Center, the Transportation Security Administration and UPS, to name a few.

ANNUAL REPORT 2010 Goodwill Transformations

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The connections between Goodwill and the business community takes many other forms as well. For example, Goodwill’s annual “Put Your Clothes to Work” corporate clothing drive, sponsored by Bingham McCutchen, BNY Mellon, Building Impact, The Castle Group, McGladrey and The TJX Companies, continues to make a difference in people’s lives. In 2010, clothing from these drives made it possible for Goodwill’s Clothing Collaborative for Job Trainees program to offer more than 470 job seekers, both men and women, with interview attire and accessories free of charge to help them find employment.

Business connections also helped make it possible for Boston Career Link to offer successful job fairs and hold on-site employment recruitment sessions for job seekers. In addition, many businesses provided financial support to keep Goodwill’s job training, career services and youth programs going and growing, and volunteer support for many facets of Goodwill’s programs and services.

Here’s a closer look at one of Goodwill’s valued business partnerships.

BUSINESSES AND GOODWILL How Partnerships Transform Lives Comcast Makes a Difference for Goodwill When companies are looking to hire employees, one of the places they turn to is Goodwill and Boston Career Link, the one-stop career center it operates.

Boston Career Link regularly holds job fairs and other forums for job seekers. One company participating in recent job fairs was Comcast, one of the region’s leading providers of cable, entertainment and communication products.

“The job fairs at Boston Career Link are wonderful venues for us to meet prospective employees,” said Lisa Strack, manager of diversity and inclusion at Comcast. “The connections we make there are important to us and we plan to continue to work with Boston Career Link and Goodwill.”

The involvement of businesses is key to Goodwill’s ability to help the individuals in its programs find jobs.

“When we hold a job fair or similar recruitment service and we have companies like Comcast, we know the event will be a success,” said Joanne Hilferty, CEO of Goodwill.

Goodwill by the Numbers

BOARD OF DIRECTORS

Job Training and Career Services

Kevin T. Bottomley, Vice Chair DanversBank

Total served...................................7,094

Theresa M. Bresten, Clerk HP Hood LLC

Business partners .................1,000-plus

Nancy L. Aubrey, Treasurer McGladrey

OutSource Resource customers .......90

Joanne K. Hilferty, President Morgan Memorial Goodwill Industries Edward Cassidy AEW Capital Management, L.P.

Total served...................................1,085

Jovita Fontanez City of Boston

Fresh Air Campers...........................461

Stephanie Lovell Boston Medical Center

School year program participants....264

Allen Maltz Blue Cross Blue Shield of Massachusetts Michael Manoogian The TJX Companies

Goodwill Employees .......................................300 Facilities.............................................12 Cash gifts....................................16,900 Massachusetts communities served.........................265

The Goodwill Stores / Donated Goods Pounds of donated goods .......................19 million

Linda Thompson New England Baptist Hospital D. Ellen Wilson Fidelity Investments (Retired) SENIOR STAFF Joanne K. Hilferty President and CEO Joy S. Burghardt Vice President, Programs and Services Patrick M. Duff Vice President, Finance and CFO Terrence Fitzpatrick Vice President, Retail Enterprise Carol D. Ishkanian Vice President, Development and External Affairs

Individual donations..................500,000

Paul MacNeil Vice President, Work Programs & Boston Career Link

Goodwill donation centers.................39

Mary G. Rahal Vice President, Human Resources and Administration

Businesses contributing goods .........90 Goodwill store customers.........700,000

Community Outreach Volunteers........................................600 Holiday toys distributed...................400 Thanksgiving meals served...........1,400

CREDITS Editor James Harder Director of Communications Photos Zev Fisher Zev Fisher Photography Design Amanda Puglisi Studio A Design Writing Darcy Hofmann Development Associate James Harder Director of Communications

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ANNUAL REPORT 2010 Goodwill Transformations

Youth Services

Steven Pogorzelski, Chair ClickFuel.com

TRANSFORMING MOMENTS AT GOODWILL Goodwill participant Zanda Caldeira and J-D Garcia, director of job training and vocational services, dance at Goodwill’s Thanks-for-Giving Dinner.

More than 400 guests were served.

New England Patriots player Leigh Bodden shares a moment with Rosanna and Elizabeth Ramirez at Thanksgiving-in-a-Basket. The event provided Thanksgiving baskets for 220 families.

Board members and friends of Goodwill at the Raise the Roof kick-off in October. Goodwill began major renovations to its headquarters at 1010 Harrison Avenue, including replacing the roof, heating and air conditioning units, as well as other repairs to make the building more energy efficient.

U.S Rep. Michael Capuano and Goodwill CEO Joanne Hilferty at the grand reopening of The Goodwill Store in Somerville in June.

During Boston University’s spring “move out,” students donated more than 35 tons of goods as part of a campaign called Goodwill, Not Landfill. Goodwill and BU now hold similar drives at the end of every term.

2010 FINANCIAL REPORT Allocation of Expenses Management and General Expense Fundraising

9.6%

3.5%

Programs and Services ANNUAL REPORT 2010 Goodwill Transformations

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86.9%

Goodwill continuously strives to be as efficient and effective as possible when it comes to the use of funds raised in support of its mission to provide job training and career services to individuals with disabilities and other barriers to self-sufficiency. In 2010, Goodwill had revenues and other support of $28,163,000. It concluded the fiscal year with net assets of $18,063,000. Donations make an immediate and direct impact on people’s lives. In fact, 87 cents of every dollar spent went directly to programs and services that help transform lives.

BUSINESS AND COMMUNITY PARTNERS Goodwill works with more than 1,000 businesses and organizations to support our programs and services. Here’s a partial list of our business partners: Ability One AJ Wright Action for Boston Community Development AMC Loews Theatres ARAMARK Aerotek Arbor Associates Au Bon Pain Barnes & Noble Bay Cove Human Services Beacon Street Girls Bed Bath & Beyond Best Home Care Best Western Roundhouse Suites Bessie Tartt Wilson Initiative for Children Beth Israel Deaconess Medical Center Beverly Hospital Beverly YMCA Bingham McCutchen BJ’s Wholesale Club Blue Cross Blue Shield of Massachusetts BNY Mellon Boston America Corporation Boston College Boston Concessions Boston Fire Department The Boston Globe The Boston Group Boston Medical Center Boston Private Bank & Trust Company Boston Public Health Department Boston Public Schools Department Boston University Brigham & Women’s Hospital Brown Brothers Harriman Building Impact

Burger King Caritas Christi Health Care The Castle Group Century Bank Chadwick’s of Boston Chex Finer Foods Children’s Hospital Citizens Bank City Fresh Foods Comcast Community Resources for Justice Corey McPherson Nash Corporate Express Costco The Country Club Crawford Memorial Methodist Church Crittenton Women's Union CSX CVS/pharmacy Dancing Deer Baking Co. Danvers Public Schools Danversbank Denterlein Worldwide Doubletree Guest Suites DSW Shoe Warehouse Dunkin’ Brands Dunkin’ Donuts Eastern Bank ERC Wiping Products Family Dollar Franklin Park Zoo Friendly’s G&G Printing Game Stop Garelick Farms Grossman Marketing Group

BUSINESS PARTNERS

Salem Plumbing Supply Salem Public Schools Salem State Enterprise The Salvation Army Securitas Seaport Hotel Shaw’s Supermarkets Sheraton Hotel The 660 Corporation The Snack Shop South End Community Health Center Sovereign Bank St. Mary’s Women & Children’s Center Staples Starbucks State Street Sterilite Corporation Steve’s Market Stevenson & Brook Stoneham Life Care Center Stop & Shop Suburban Auto Body Sudbury Soup Company Sylvania Target Tartt’s Day Care Centers, Inc. TJ Maxx The TJX Companies TradeWorks Traditional Breads Transform Plastics Transportation Security Administration Tropical Foods Tufts Medical Center Turn Key Marketing UGL Unicco U-HAUL United Cerebral Palsy UPS Urban Edge Urban League of Eastern Massachusetts US Census US Postal Service - Peabody Verizon Veterans Administration Food Services Veterans Transportation Services Victory Programs Vinfen Corporation Vista Print W2 Group The Waldwin Group Walgreens Wal-Mart Stores Watts Security Weber Shandwick Wendy’s Whole Foods Willow Tree Farms Woods Marketing Work, Inc. World Trade Center Boston YouthBuild YWCA Boston Zev Fisher Photography Zoo New England ZOOTS

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ANNUAL REPORT 2010 Goodwill Transformations

Haley House Hallsmith SYSCO Hampton Inn and Suites Harborlight House Harvard University Harvard Vanguard Hertz Home Depot HopeFound Horace Mann School HP Hood LLC KFC La Alianza Hispana Legal Sea Foods LensCrafters Longwood Medical Childcare Center LSG Sky Chef Macy’s Market Basket Marriott Hotels Marshalls MASCO Massachusetts Council of Human Service Providers Massachusetts General Hospital Massport MBTA McDonald’s McGladrey MetroPCS Microsoft Monster Worldwide Morrissey & Company MSPCA Museum of Fine Arts Nanco-Nancy Candy Sales Co., Inc. National Grid National Wholesale New England Aquarium New England Cranberry Nordstrom Rack North Shore ARC North Shore Spirit Northeast Staffing Northeastern University NSTAR Ocean State Job Lot Old Mother Hubbard One Beacon Papa Gino’s Partners HealthCare Paul Revere Transportation Peabody Council on Aging Peabody Essex Museum Peapod Pearson Education Phoenix Media Pine Street Inn Project Hope Project Smile Radisson Hotel Raytheon Riverside Community Care Rosie’s Place Roxbury Community College Roxbury Tenants of Harvard Safe Harbor Shelter Salem Hospital

ANNUAL

2010 REPORT

Morgan Memorial Goodwill Industries 1010 Harrison Avenue Boston, MA 02119-2540 617.445.1010 www.goodwillmass.org Goodwill is accredited by CARF.

Just as there are things you recycle, there are things you donate.

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