Go Goodwill Annual Report 2013

Morgan Memorial Goodwill Industries

2013

gogoodwill

2013 annual report

Mission Statement Goodwill’s mission is to help individuals with barriers to self-sufficiency to achieve independence and dignity through work. not charity, but a chance.

Vision Goodwill’s vision is to be recognized throughout eastern and central Massachusetts as a leader in helping individuals with barriers to selfsufficiency to enter and succeed in the workplace. Goodwill empowers people to build on their strengths to transform their lives through work. It actively engages businesses in all aspects of its endeavors and presents employers with qualified and committed workers. Its social enterprises offer training and work experience for individuals and economic vitality for communities.

gogoodwill Values

At Goodwill: • The mission is the driving force.

• Everyone is treated with dignity and respect.

• Diversity and inclusivity are embraced and recognized.

• Collaboration and teamwork are how things get done.

• Acting with integrity and meeting commitments are expected.

Dear Friends of Goodwill, When individuals come to Goodwill, they want to move forward. They may have a barrier to employment, but they are motivated to be more independent and self-sufficient in their lives. At Goodwill, people find training programs, career services, and, most importantly, the support and encouragement they need to move ahead.

In this annual report, you will read about some of the individuals who have been successful and how Goodwill’s programs have helped them achieve their goals. People like Danilda Encarnacion who came to Boston Career Link, the one-stop career center operated by Goodwill, concerned about the future, but with support found a good job. Or Antwon Foster, who faced several barriers to employment, but went through Goodwill’s job readiness program with a positive spirit, found employment, and is on a better path.

Goodwill is on the go as well. This year Goodwill completed an exciting, forward-looking strategic plan. Working together, the Board and staff forged a new vision for Goodwill that builds on Goodwill’s capabilities and includes enhancing services for those with barriers to employment, serving more communities in need, building even stronger ties with the business community, expanding the retail enterprise, and adding a new social enterprise.

The achievements of the last year were only possible because so many people helped Goodwill go. Board members, staff, employers, volunteers, funders, customers and friends all made a difference. As Goodwill moves forward with the strategic plan, that support will continue to be critically important.

We are ready. Let’s go.

Sincerely,

Joanne K. Hilferty President and CEO Morgan Memorial Goodwill Industries

2013

2013

A Message to our Friends from the President and CEO

1

Job Training & Career Services Individuals go goodwill for Independence.

Goodwill helps people go forward on a path leading to independence and dignity through work. Through Goodwill’s job training programs and career services, individuals with significant barriers are able to go to work. This year, nearly 10,500 were served in these programs. Goodwill was there to help them on their way.

Goodwill served 636 individuals in its job training programs, providing them with case management, work-readiness training, skills training, on-the-job training, job placement, and post-placement supports.

Goodwill rolled out its janitorial pilot program with a fully engaged employer advisory group, and completed a Transition to Work pilot with the Boston Public Schools to help young people with disabilities, ages 18 to 22, transition from high school into internships and the world of work.

Boston Career Link, the one-stop career center operated by Goodwill, assisted 9,860 individuals with career services and referrals to training programs.

Services provided included career counseling, workshops, job postings, online job search and job application training, computer access, and more. It launched an intensive program for the long term unemployed. And, it was successful in its bid to extend its charter through the Boston Private Industry Council, which recognized Boston Career Link’s vital role as a community resource for job seekers who are most in need of support.

When individuals go Goodwill, they go forward.

antwon Foster

2013

“I loved the First Step program. The mock interviews and interview skills training were really helpful.”

2

– Antwon Foster

Goodwill’s First Step program was a game changer for Antwon Foster. The single father of two had been unemployed and on transitional assistance for two years when he enrolled in the job readiness program.

In the past, finding a job was not easy for Antwon because he has a criminal record. By working with a Goodwill job specialist, Antwon was better able to navigate the job search process. Antwon also worked with a career advisor at Boston Career Link, where he learned of Top Notch Transitional Services, which

provides estate clean-outs and hoarding assistance.

“I started as a laborer at Top Notch and after six months I was promoted to supervisor,” Antwon said.

“They gave me a chance.”

danilda encarnacion Danilda Encarnacion and Lenox-Martell, Inc., are a perfect fit. The single mother had recently been laid off when she came to Boston Career Link looking for a position that would be fulfilling and give her some schedule flexibility to raise her young son. Working with a Boston Career Link career advisor, she got connected to Lenox-Martell, a Jamaica Plain soda and refrigeration equipment service company, where she now works as an administrative assistant. “This is a great job,” Danilda says. “It’s flexible, it’s been a real blessing.”

“Boston Career Link has a great program in place. I liked the workshops and I got emails from them on a regular basis with job information.”

Danilda Encarnacion

– Danilda Encarnacion

Jonathan Johnson

Jonathan Johnson

“It’s a good job. I get to meet a lot of people.”

– Jonathan Johnson

2013

There is no bigger Boston sports fan than Jonathan Johnson. That means donors at Goodwill’s attended donation center in Peabody, where Jonathan works as an attendant, can also chat a bit about the Red Sox’s latest trade or the Patriots’ best comeback. “I like talking about sports,” said Jonathan, who first came to Goodwill through its School-to-Work program while he was attending Lynn English High School. The Schoolto-Work program provides job exploration and handson experiences to special needs high school students who wish to explore vocational opportunities in their communities. After working as a baker’s assistant and in several other positions, Jonathan returned to Goodwill for more training and was hired at the Peabody donation center when it opened.

3

Job Training & Career Services (continued) lydia Flores Lydia Flores came to the United States from Puerto Rico seeking a better life, but limited English skills made it difficult for her to find permanent employment.

After being laid off from a retail position, she enrolled in Goodwill’s Human Services Employment Ladder Program (HELP), an eight-week program that prepares graduates to work in human services.

“I wanted to help people and have a career,” Lydia said.

She found a position right away that leveraged her human services training and her native Spanish language skills: she works as a housing support worker in a Spanish-speaking residential facility operated by Bay Cove Human Services.

Lydia Flores

Keith mennino

“The HELP program was a good program for me. Now I have a career.”

Keith Mennino came to Goodwill with the goal of becoming self-sufficient. To him, that meant working enough hours and earning enough money that he would not have to rely on Social Security disability payments to make ends meet. Keith joined Goodwill’s AbilityOne program and after just ten months, he no longer needed Social Security benefits. AbilityOne is a federal initiative to help people with disabilities find employment working for nonprofit organizations that provide services to the U.S. government. Keith, who works at a federal site in Fitchburg, was able to move out of his father’s home and into his own apartment.

– Lydia Flores

“It was important to me to be off Social Security, because I need to work.

I’m a worker. I’m able and willing to work.”

2013

– Keith Mennino

4

Goodwill by the Numbers IndIvIduals served Job training program participants ..................636 Boston Career Link members .....................9,860 Youth Initiative participants ............................123

BusIness engagement Employers recruiting on-site ............................90 On-site recruitment events ............................195 Job fairs and mass hiring events .......................8 Salem and worksite customers........................48 Businesses contributing goods ........................81

goodwIll Employees .....................................................343 Paid trainees..................................................425 Facilities........................................................... 11 Number of cash gifts.................................12,206 Massachusetts communities served..............265

the goodwIll stores and donated goods Pounds of donated goods..................20,892,824 Individual donations ................................522,321 Donation centers .............................................38 Store customer transactions ...................905,582

CommunIty outreaCh Tax preparation assistance ............................254 Thanksgiving meals served ........................1,200

2013

Holiday toys distributed .................................658

Keith Mennino

5

Youth Programs youth go goodwill for a successful Future.

Goodwill works with young people in many ways. The Youth Initiative engaged 123 youth in after-school programming during the school year, which included academic assistance, leadership skill development, mentoring, and college and career-path planning. All students interested in mentoring were matched with caring adults willing to invest time in their future. High school juniors and seniors began planning for adulthood with a Career Path Plan and relevant life skills training.

During the summer, Youth Initiative participants came to Goodwill to experience a fun, safe environment and engage in cultural, service learning, and educational experiences. Many of the older teens worked at Goodwill and others participated in summer camp, the UMass Upward Bound program, and the Hugh O’Brian Leadership Conference at Bentley University.

Boston Career Link offered additional activities for young people in Boston. The Pathways to College/Year 13 program offered young adults tutoring and other resources to pass the Massachusetts Comprehensive Assessment System (MCAS) exam to earn their high school diplomas as well as career advising, resume and job search support. And, Boston Career Link provided career assessment and counseling for youth who are affiliated with a gang or have a family member who is, to help them get on safer, healthier paths.

Goodwill helps young people go for their goals.

Karla santos

2013

Like many teenagers, Karla Santos had her moments where she struggled in school and with her classmates.

Yet the 13-year-old was determined to turn things around and is now getting better grades at school and getting along better with her peers. Her teachers at the Lilla G. Frederick Pilot School in Dorchester, where she is in the 7th grade, noticed. Karla credits her turnaround to the mentoring help she received at Goodwill’s Youth Initiative, where she is active in the after-school academy as well as the mentoring program. Her goal now is to become a peer leader in Goodwill’s youth program so she can serve as an example to other young people who are facing challenges.

6

“I love the after-school program. It’s really helped me with school.”

– Karla Santos

shoppers and donors make goodwill go.

Shoppers and thrifters, donors and recyclers, everyone has a role to play to make Goodwill go. Thanks to an ever-growing contingent of loyal shoppers, the 11 Goodwill Stores in eastern and central Massachusetts handled more than 900,000 transactions this year, offering shoppers on limited budgets quality clothing and household goods at affordable prices. That translated directly into more opportunities for people with barriers to employment to learn on the job and earn a paycheck. And, it meant more jobs and economic vitality in the local communities.

During the year, Goodwill’s South Boston and Hyannis stores were renovated, and now offer a clean, bright environment for customers and employees alike.

The Goodwill Stores depend on donations of goods to continually stock fresh and appealing merchandise to bring shoppers in, again and again. Goodwill opened new attended donation centers in Chelmsford, Peabody, Swampscott, and Waltham, and held successful municipal drives in Billerica, Ipswich, Marblehead, Reading, and Salem. The Boston University Goodwill, Not Landfill drive, in its fourth year, collected a record 90 tons.

This year, Goodwill benefitted from two dynamic new donation partnerships. International artist Beyoncé used her 24-city U.S. concert tour to raise awareness of Goodwill and encourage her fans to donate. And, Boston Celtics player Jared Sullinger hosted a drive that brought in six tons in a single January evening.

The Goodwill Stores help communities go.

On a scorching July day, the Beyoncé clothing drive contest won Demi and Nancia Kavaltzis a prize for bringing the largest donation– free tickets to Beyoncé’s Boston concert. Demi and Nancia are pictured with Erin Flaherty (at left), Goodwill Events and Special Projects Coordinator.

Goodwill Stores and Donation Centers the goodwIll stores Allston/Brighton Boston Boston Outlet Store Cambridge Hyannis Jamaica Plain Somerville South Attleboro South Boston Quincy Worcester attended donatIon Centers Arlington Boston Chelmsford Concord Lexington Newtonville North Andover Peabody Reading Sudbury Swampscott Waltham Wellesley Woburn donatIon sItes at reCyClIng Centers Barnstable Brockton Dennis Eastham Hanover Harwich Hingham Mashpee Medfield Needham Plymouth Southborough Sudbury Wayland Wellfleet Westborough Weston Yarmouth donations may also be made at Zoots dry cleaning stores. visit www.goodwillmass.org for goodwill store and donation Center addresses.

2013

The Goodwill Stores

7

Businesses and Goodwill Businesses and goodwill go together.

There are many ways businesses work with Goodwill to keep things on the go. Most importantly, businesses looking for reliable employees are the source of employment for the job seekers Goodwill serves members of Boston Career Link and participants in Goodwill’s training programs. Employers like Stop & Shop, UPS, and Chipotle, to name just a few, know Goodwill helps them streamline their recruiting process by connecting them with skilled and motivated workers.

This year, Goodwill engaged 90 employers in on-site recruitment activities and Boston Career Link sponsored eight job fairs and mass hiring events, and 195 on-site recruitment sessions, serving a total of 4,800 job seekers.

Goodwill and the business community work together in many other ways as well. Companies like Boston America and Rose Displays turned to Goodwill for help with their production work. Scores of corporate and foundation partners provide financial support and goods donations that keep Goodwill’s programs moving forward. Others are involved in the annual “Put Your Clothes to Work” corporate clothing drive sponsored by McGladrey, along with Brown Brothers Harriman, Santander, and the TJX Companies. Still more encourage their employees to volunteer at Goodwill events or run drives for holiday toys.

Businesses keep Goodwill on the go!

north suffolk mental health association

2013

Anthony Morgera and Selena Reid

8

Goodwill is about creating connections between qualified job seekers and employers. North Suffolk Mental Health Association exemplifies the power of those connections. Since 2012, the organization has hired 17 graduates from Goodwill’s Human Services Employment Ladder Program or HELP, which prepares students to work in human services.

“There is a need for qualified candidates,” said Anthony Morgera, director of human resources at North Suffolk Mental Health Association. “Goodwill gives the students the technical skills they need to do this type of work.”

One such person is Selena Reid, who was referred to the HELP program by the Massachusetts Rehabilitation Commission. Selena had recently had heart surgery and had been unemployed for months when she came to Goodwill. Selena completed the HELP program and interviewed at North Suffolk Mental Health Association, where she was hired as a residential counselor right after completing the eight-week program.

“I wanted to find something permanent, where I could help people,” Selena said. “Taking a job at North Suffolk has turned out to be one of my best decisions.”

“There is a need for qualified candidates. Goodwill gives the students the technical skills they need to do this type of work.”

– Anthony Morgera Director of Human Resources North Suffolk Mental Health Association

the home depot When the Home Depot in South Bay Plaza in Dorchester began ramping up for its busy summer season, it knew one place to turn for good employees - Goodwill.

Home Depot hired five participants from Goodwill’s Employment Supports Program, which serves individuals with intellectual disabilities. The participants worked through the summer in the gardening section and as greeters and lot attendants. Managers from the South Bay store also brought goods donations to Goodwill, and coached Day Habilitation program participants on wood-working projects, such as birdhouses and tool boxes.

“We’ve had success working with Goodwill,” said Catherine Woodling, manager of corporate communications for Home Depot. “They are not only a good resource to find talented associates, but our store associates also enjoy working with them to build a stronger community.”

BOSTON CAREER LINK

santander

“We like coming to Boston Career Link because we know we are going to find pre-screened job seekers who are ready to work,” said Stephanie Bogue, a senior recruitment representative at Santander. “When we are able to meet people face to face and make a connection, that is better for us and for the job seeker. It’s very helpful.”

“We like coming to Boston Career Link because we know we are going to find pre-screened job seekers who are ready to work.”

– Stephanie Bogue Senior Recruitment Representative Santander

2013

Santander Bank knows a good thing when it sees it. For several years, representatives from the bank have been coming to Goodwill for Boston Career Link’s quarterly job fairs, which typically attract 400 to 500 job seekers.

Santander, the Boston-based bank with operations throughout the northeast, also regularly participates in on-site recruitment events at Boston Career Link, which offer a more personalized opportunity for representatives from the bank to meet prospective employees.

9

2013 Highlights

2013

At the Thanks for Giving Dinner, Joanne Hilferty presented outgoing Boston Mayor Thomas Menino with a gift of appreciation for his years of support of Goodwill.

10

This year’s annual fundraiser, The Good Party, was hosted by co-chairs Ashley and Paul Bernon, pictured with Youth Initiative alumnus Jamal Leary, who shared his Goodwill success story with the event’s 300 guests.

At the 20th annual Thanksgiving in a Basket event, Goodwill partnered with 40-plus volunteers from the New England Patriots—including player Rob Gronkowski, shown with Youth Initiative participant Neal Stanley—to distribute 220 Thanksgiving dinners to participants.

Goodwill celebrated the renovation of its Hyannis store in July with, from left: James Harder, Goodwill Director of Communications; Thomas Lynch, Town Manager, Barnstable; Joanne Hilferty; Goodwill supporter George Jordan; store manager Lisa Radcliffe; Jessica Sylver, President & CEO, Hyannis Area Chamber of Commerce; and Erin Flaherty, Events and Special Projects Coordinator.

2013 Financial Report

9%

4%

87%

The 2013 Running for Great Kids team ran the Boston Marathon and raised funds to support Goodwill’s Youth Initiative.

Allocation of Expenses

Programs

At the Put Your Clothes to Work reception, from left, Goodwill board member Nancy Aubrey of McGladrey, host of the event; Kathleen Sifuentes, Goodwill graduate; Joanne Hilferty; and Janet Wu of Channel 7.

Management and General

Fundraising

Goodwill strives to be efficient and effective in the use of funds raised to support its mission, and 87 cents of every dollar spent went to programs that helped transform lives. In 2013, Goodwill had total revenue of $31,436,000, total expenses of $30,018,000

This year’s ever-popular Youth Holiday Party entertained 250 children from the Goodwill community with a morning of craft-making, holiday treats, a visit with Santa and toys.

2013

and net assets of $19,952,000.

11

Business and Employer Partners Action for Boston Community Development AJ Cleaning ARAMARK Arbor Associates Avenue Stores The Barn Family Shoe Store Bay Cove Human Services Beantown Promotions Best Western Plus Roundhouse Suites Beth Israel Deaconess Medical Center Boston America Corp.

Boston College Boston Fire Department Boston Medical Center Boston University Brigham and Women’s Hospital Calvin Klein Camilla’s Bridal Cape Bottle Company Casa Myrna Vazquez Chartwells Chex Finer Foods Chowdaheadz C & J Clark America Club Monaco Corp.

Comcast Community Resources for Justice Conservation Services Group The Container Store Crate & Barrel Cristina’s Bridal Crittenton Women’s Union Crosby’s Marketplace CW Price Dancing Deer Baking Company

MetroPCS Micro Tech Staffing Group National Wholesale Liquidators NESCTC Security Agency New England Building Supply New England Cranberry Co. New Hope Media Next Step Living Northeastern University North Suffolk Mental Health Association NSMC Salem Hospital Occasions Bridal Boutique Pacific Packaging Products Party City Paul Revere Transportation Peabody Council on Aging Peabody Essex Museum Peapod Peet’s Coffee & Tea Perkins School for the Blind Pine Street Inn Project Hope Quiksilver Rand-Whitney Group Reebok Rise & Shine Contract Cleaning Riverside Community Care Romanow Container Rose Displays Rosie’s Place Roxbury Community College Rugby Ralph Lauren Samurai Boston Santander Sears Second Time Around Securitas Shaw’s

SnapChef Sony Pictures South End Community Health Center St. Mary’s Center for Women and Children Staffmark Stoneridge Pollak Stop & Shop Supermarkets, Inc. Sudbury Soup Co. Target Tartt’s Day Care Centers Third Sector New England T.J.Maxx The TJX Companies, Inc. Top Notch Transitional Services Traditional Breads Transportation Security Administration TurnKey Promotions 20th Century Fox Films UPS Urban League of Eastern Massachusetts US Foods U.S. Security Associates The Vernon Company Victory Programs Vinfen Vistaprint The Waldwin Group Wal-Mart Stores Wellness Pet Food Co. Whittier Street Health Center Whole Foods Market WinnCompanies YouthBuild YWCA Boston Zoots

Government Funders

Volunteer Groups

Goodwill receives funding from a variety of government agencies to support its programs and services. Here is a list of government and quasi-government funding partners:

Goodwill would like to thank the following companies that provided groups of volunteers to assist with events throughout the year.

Boston Office of Jobs and Community Services Boston Private Industry Council Boston Public Health Commission Boston Public Schools Commonwealth Corporation Lynn Public Schools Massachusetts Department of Developmental Services Massachusetts Department of Education Massachusetts Department of Medical Assistance Massachusetts Department of Transitional Assistance Massachusetts Executive Office of Labor and Workforce Development Massachusetts Rehabilitation Commission Salem Public Schools

Arthur J. Gallagher Blue Cross Blue Shield of Massachusetts Boston Celtics Boston Police Department Boston University Brown Brothers Harriman Building Impact Citizens Bank Duke Alumni Group Grant Thornton Levi Strauss & Co. Liberty Mutual McGladrey New England Patriots Charitable Foundation Northeast Utilities Towers Watson William Gallagher Associates

2013 12

Dennis East International Dish Network Dots Dunkin’ Brands Eastern Bank Educational Resource Center at Boston University Eliot Community Human Services Emerald Bridal The Enterprise Center at Salem State University Eurostoves Family Dollar Faux Designs Greater Boston Food Bank Grossman Marketing Group Gryphone Telecom Harvard University HBO Films Hitchcock Shoes The Home Depot HomeGoods IKEA Interstate Container Jo-Ann Fabric and Craft Stores Kenneth Cole KnowAtom La Alianza Hispana La Sposa Bridal Macy’s Mambo Sprouts Manhattan Bridal Maria of Italy Bridal Boutique Marriott Hotels Marshalls MBTA McCue Corporation McDonald’s Melba Express

Board of Directors

Senior Staff

Kevin t. Bottomley, Chair People’s United Bank

Joanne K. hilferty President and CEO

mary l. reed, vice Chair Bessie Tartt Wilson Initiative for Children (Emeritus)

Joy s. Burghardt Vice President, Programs and Services

linda e. thompson, Clerk New England Baptist Hospital

ellen Carr Vice President, Marketing and Development

nancy l. aubrey, CPa, treasurer McGladrey, LLP

Kim macmillan Vice President, Human Resources

Joanne K. hilferty, President Morgan Memorial Goodwill Industries

Jason marshall Vice President, Retail

sally mason Boemer Massachusetts General Hospital Karen Coppola The TJX Companies, Inc. Jane C. edmonds, J.d.

Babson College Jovita Fontanez City of Boston (Retired) robert P. gittens, esq.

Northeastern University

Paul macneil Vice President, Work Programs and Boston Career Link John ricketts Vice President, Finance and CFO

Credits Editor James harder Director of Communications

e. J. landry Deloitte & Touche, LLP

Photographers michael Blanchard Michael Blanchard Photography

stephanie lovell, esq.

Blue Cross Blue Shield of Massachusetts

Zev Fisher Zev Fisher Photography

Kevin reynolds The Waldwin Group

natasha moustache Natasha Moustache Photography

d. ellen wilson UnitedHealth Group

mike ritter Ritterbin Photography

The stage is set for Goodwill’s annual fundraiser, The Good Party.

Designer amanda Puglisi Studio A Design

Morgan Memorial Goodwill Industries 1010 Harrison Avenue • Boston, MA 02119-2540 617-445-1010

www.goodwillmass.org

BOSTON CAREER LINK

Independence and dignity through work

gogoodwill www.bostoncareerlink.org

Connecting workers and employers

Follow us @ goodwillboston

Goodwill is accredited by CARF, the Commission on the Accreditation of Rehabilitation Facilities.