ANNUAL REPORT 2014
Real jobs. Real change. Goodwill.
BOARD OF DIRECTORS Kevin T. Bottomley, Chair People’s United Bank Mary L. Reed, Vice Chair Bessie Tartt Wilson Initiative for Children (Emeritus) Linda E. Thompson, Clerk New England Baptist Hospital Nancy L. Aubrey, CPA, Treasurer McGladrey, LLP Joanne K. Hilferty, President Morgan Memorial Goodwill Industries Sally Mason Boemer Massachusetts General Hospital Karen Coppola The TJX Companies, Inc. Jane C. Edmonds, J.D. Babson College Jovita Fontanez City of Boston (Retired) Robert P. Gittens, Esq. Northeastern University E. J. Landry Deloitte & Touche, LLP Stephanie Lovell, Esq. Blue Cross Blue Shield of Massachusetts Kevin Reynolds The Waldwin Group D. Ellen Wilson UnitedHealth Group
Our Mission
Goodwill’s mission is to help individuals with barriers to self-sufficiency to achieve independence and dignity through work. Not charity, but a chance.
Dear Friends of Goodwill, By many indicators, the economy has improved both nationally and in Massachusetts. More people are working and confidence has grown. Yet, for many, challenges remain. For these individuals a brighter future is still elusive. In fact, poverty in Massachusetts is at its highest level since 1960. At Goodwill, our mission is to help individuals with barriers to self-sufficiency to achieve independence and dignity through work. When individuals come to Goodwill, they are usually looking for jobs and changes in their lives. Our role is to connect these individuals to the right training program or the right career opportunity. It may turn out our Human Services Employment Ladder Program (HELP) is the right fit, as it was for Patrick Giblin. Or, it may be the First Step job readiness program works out best, as it did for Sophia LaCourt. Boston Career Link, the one-stop career center operated by Goodwill, helps so many find jobs, individuals like Danielle Singleton. Goodwill can provide these opportunities because of our strong relationships with businesses. For example, individuals from our Employment Supports Program are able to work on-site at local businesses like Rose Displays and T.J.Maxx as part of mobile work crews. You can read all these stories in this year’s Annual Report. You will also read about our social enterprises, our youth services, and the various events we have held throughout the year. Enjoy! The achievements of the last year were only possible because so many people have supported Goodwill. Board members, staff, employers, volunteers, funders, donors, customers and friends – all have helped us achieve our goals. We thank all of you for your generous support. Working together, we have made it possible for people to get real jobs and make real changes in their lives. Sincerely, Joanne K. Hilferty President and CEO Morgan Memorial Goodwill Industries
Real jobs. Real change. Goodwill.
A Message to our Friends from the President and CEO
ANNUAL REPORT 2014 : 1
Job Training and Career Services REAL JOBS. REAL CHANGE. Goodwill is about helping people change their lives through work. Real jobs. Real change. Goodwill’s job training and career services are the primary engines that make that happen. In the past year, more than 8,000 individuals were served in these programs. Goodwill provided them with access to opportunities to change their lives. It also provided numerous supports along the way. Goodwill served 622 individuals in its job training programs, providing them with individualized case management, work-readiness training, skills training, on-the-job training, job placement, and post-placement supports. Goodwill rolled out new training programs with Clover and Panera Cares Community Cafés and launched a new school-to-work program at Spaulding Rehabilitation Hospital called Project SEARCH. Boston Career Link, the one-stop career center operated by Goodwill, assisted 7,540 individuals with career services and referrals to training programs. Services provided included career counseling, workshops, job postings, on-line job search, computer access, and more. The career center enhanced its veterans services to ensure that those who served in the military are not left behind. And it continued to deepen its relationships with local businesses, providing job fairs, mass hiring events, and on-site recruitment sessions to make sure job seekers are connected with companies recruiting for real jobs. Individuals come to Goodwill so they can become more independent and self-sufficient in their lives. Goodwill helps make that happen. Real jobs. Real change.
ROSE DISPLAYS Jenika Woodbury loves coming to work at Rose Displays in Salem. She can do something she likes, interact with her colleagues, and work toward her goal of someday having a job in the food service industry. Jenika is part of Goodwill’s Employment Supports Program, which works with individuals who have developmental disabilities. In Salem, the participants work in mobile crews that go to employer partners’ places of business. This works well for the companies and creates an integrated employment environment for the participants. Dean Rubin, CEO of Rose Displays, loves having Jenika and the other Goodwill participants on-site where they perform light assembly projects. “We are delighted to have Goodwill here,” said Dean, whose company helps retailers meet their visual communications goals with its sign hanging and interactive products. “They provide a valuable service that is critical to the completion of our product.” Goodwill and Rose Displays have worked together for 10 years. For Dean, the partnership makes sense from a business perspective, but also for its community value. “Being able to work gives everyone a strong sense of self-worth,” Dean said. “Don’t we all need that? We’re helping people help themselves by working and I think that’s very important.” You will get no argument from Jenika.
Dean Rubin, center, CEO of Rose Displays with the Goodwill team, from left, job coach Susan Peacock, and participants Cheilly Bermudez, Peter Brigham, Carol Mugford, Josh Wooten, and Jenika Woodbury.
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" I feel really comfortable here. I feel like I fit in." – Sophia LaCourt
SOPHIA LACOURT When Sophia LaCourt came to Goodwill, she was ready to work. The single mother of two had been unemployed for more than a year and was eager to find a job so she could better support her family. She enrolled in Goodwill’s First Step job readiness program and jumped at the opportunity to do an internship at the Panera Cares Community Café in Government Center. In a new local relationship, Goodwill has teamed up with the Panera Bread Foundation, which operates the Panera Cares Community Cafés, to offer internships that can become full-time positions. The community cafés help raise awareness of food insecurity and employ a pay-what-you-can model. Sophia’s internship now behind her, she works as an associate at the café and credits some of her success to the First Step program. “I wasn’t sure at first because I just wanted to work,” she said, “but it’s a really good program and helped prepare me.” Sophia said she enjoys working at the community café, where she does everything from working the cash register to getting food orders ready. “I feel really comfortable here. I feel like I fit in. Everyone here is lovely,” she said. Her supervisor, Bob Zykan, is pleased with how Sophia is doing and also pleased with the partnership with Goodwill. He said it makes sense for the mission-focused community cafés to work with a mission-focused organization like Goodwill. “I feel like it’s part of our DNA,” the assistant manager said. “We’re passionate about what we do and so is Goodwill.”
ANNUAL REPORT 2014 : 3
Patrick Giblin
" I wanted to work in human services and when I came to MAB I really fell in love with the energy and the vibe. It feels good to be making a difference in people’s lives." – Patrick Giblin 4 : ANNUAL REPORT 2014
PATRICK GIBLIN Goodwill’s human services training program made a difference in Patrick Giblin’s life. And now he is making a difference in the lives of others. When Patrick moved to Boston from Ohio in 2012 he was unemployed and a little lost, by his own telling. He had attended a Jesuit high school where community service was held in high regard and he wanted to help others, but he wasn’t quite sure how to do it and he needed a job. From a friend who works at Boston Medical Center, he heard about Goodwill’s Human Services Employment Ladder Program or HELP. “I thought this might be the right program for me,” he said. It was. Patrick completed the two-month program in February 2014 and not long thereafter was hired as a vocational counselor at MABWorks, a communitybased day program, operated by MAB Community Services, a non-profit that serves the visually impaired as well as individuals with brain injuries and developmental disabilities. It is one of nearly a dozen employers that partners with Goodwill’s HELP program. Mary Moylan, the director of day services at MABWorks, said Patrick was a good fit for their organization and a natural at helping others. In fact, Patrick was promoted to assistant program manager not long after he started at MAB Works. “This has been a smooth transition for me,” Patrick said. “I wanted to work in human services and when I came to MAB I really fell in love with the energy and the vibe. It feels good to be making a difference in people’s lives.”
DANIELLE SINGLETON When Danielle Singleton came to Boston Career Link in August 2013, she had been unemployed for almost two years. A military veteran and single mother with two young children, she was very concerned about how she was going to make ends meet. “I had to find a job,” Danielle said. “My situation wasn’t good.” Boston Career Link is the one-stop career center operated by Goodwill. In recent years, it has been enhancing its services to veterans and now has a representative dedicated to helping veterans with their career needs. “He gave me hope,” Danielle said of Mark Bryson, the veteran representative. “I wanted to work in the medical field, but when that wasn’t working he encouraged me to look elsewhere and helped me find the right things.” Danielle is now an office support specialist for the Massachusetts Department of Revenue and attributes much of her current success to Mark and the services she received at Boston Career Link. “Things really worked out much better for me,” Danielle said. “This job pays better than what I would have found in the medical field. I was going nowhere until I came to the career center, but working with Mark really paid off.”
" I was going nowhere until I came to the career center, but working with Mark really paid off." – Danielle Singleton
Danielle Singleton
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Social Enterprises THE REAL DEAL Morgan Memorial Goodwill Industries operates 11 Goodwill Stores in eastern and central Massachusetts, handling more than 1 million customer transactions. The stores are run as a social enterprise. A social enterprise applies commercial strategies to maximize improvements in human and environmental well-being, rather than maximizing profits for owners. The Goodwill Stores offer shoppers quality clothing and household goods at affordable prices. They are popular with individuals and families who are looking to stretch their dollar, fashionistas, thrift-hunters, students, and many others.
Top: Shopper Lei Ann Resurreccion at the Cambridge Goodwill Store. Botton: AbilityOne crew members at the Barnes Building in South Boston, from left, Mario Pulgarin, Charles Evers, Ting Tang, and Luz Gallego.
The stores rely on the donations of goods from the community. As part of a national public service campaign, the Ad Council is helping raise awareness about the need for donations – and its connection to job creation – through a series of advertisements with the slogan Donate Stuff. Create Jobs. The AbilityOne program is a social enterprise that helps people with disabilities go to work. Under this initiative, individuals who work at Goodwill provide services for the U.S. government. At Goodwill, the AbilityOne program provides custodial services to government properties such as the Hanscom Air Force Base and the Barnes Building in South Boston. Goodwill started a new social enterprise last year when it joined a national partnership with Dell called Dell Reconnect. Through the initiative, donors can drop off computer equipment and printers to be recycled. The program creates job opportunities and gives individual donors a way to dispose of old computer equipment that is easy, convenient, and doesn’t harm the environment. Goodwill’s social enterprises are the real deal. They provide jobs and job training – and are truly supported by the community.
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Goodwill Stores and Donation Centers
Youth and Other Services
THE GOODWILL STORES
From providing services to youth to helping job seekers find the right interview-appropriate attire, Goodwill has a long history of working in the community beyond its core work-related services.
Allston/Brighton Boston Boston Outlet Cambridge Hyannis Jamaica Plain
Somerville South Attleboro South Boston Quincy Worcester
ATTENDED DONATION CENTERS Arlington Boston Chelmsford Concord Lexington Newtonville North Andover
Peabody Sudbury Swampscott Waltham Wellesley Woburn
DONATION SITES AT RECYCLING CENTERS Barnstable Brockton Dennis Eastham Hanover Harwich Hingham Mashpee Medfield
Needham Plymouth Southborough Wayland Wellfleet Westborough Weston Yarmouth
REAL SUPPORT
Goodwill’s Youth Initiative engaged 138 youth in after-school programming during the school year, which included academic assistance, leadership skill development, mentoring, and college and career-path planning. Many of these activities extended throughout the summer. Participants in the Youth Initiative program visited area colleges, heard from guest speakers on career opportunities, toured local businesses, and joined in recreational and volunteer activities. Boston Career Link offered activities for young people through Pathways to Success. This program offered young adults tutoring and other resources to pass the Massachusetts Comprehensive Assessment System (MCAS) to earn their high school diplomas, and provided career advising and résumé and job search support. Boston Career Link provided these same services to young adults entering the workforce. The Clothing Collaborative for Job Trainees provided 410 job seekers with interview-appropriate outfits to wear on job interviews. The job seekers graduated from a training program at Goodwill or another nonprofit in the city, such as the New England Center for Homeless Vets or Rosie’s Place. The clothes were donated through the annual Put Your Clothes to Work clothing drive sponsored by McGladrey, along with Associated Industries of Massachusetts, Brown Brothers Harriman, Building Impact, Castle Group, On-line Buddies, and The TJX Companies. Through the My Free Taxes program, Goodwill provided tax preparation assistance for 181 individuals. The program provides this service at no charge for individuals or families with a combined income of up to $58,000.
Visit www.goodwillmass.org for addresses and operating hours. Donations may also be made at ZOOTS dry cleaning stores.
Left: The Put Your Clothes to Work reception in May at McGladrey kicked off the annual corporate clothing drive.Right: Youth Initiative participants Ariana Hendrick and Jayden Lewis-Langford enjoy a laugh.
ANNUAL REPORT 2014 : 7
Goodwill by the Numbers {GOODWILL}
INDIVIDUALS SERVED
622
Job training program participants
7,540
Boston Career Link members
138
Youth Initiative participants
Employees....................................................370 Paid trainees.................................................379 Facilities..........................................................11 Cash gifts.................................................11,490 Massachusetts communities served.............265
Additional Services %
Tax preparation assistance: 181
Thanksgiving meals served: 1,180
Business Engagement
Holiday toys distributed: 562
THE GOODWILL STORES AND DONATED GOODS
117
Employers recruiting on-site
pounds of donated goods
individual donations
185
On-site recruitment events
23,059,800
576,495
Goodwill donation sites
Store customer transactions
41
1,018,973
3
Job fairs and mass hiring events
15
Worksite customers, including AbilityOne
80
Businesses contributing goods
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Businesses and Goodwill REAL COLLABORATION Goodwill works with hundreds of businesses and organizations every year to connect job seekers to employers. Those job seekers could be individuals who go through Boston Career Link, a graduate of a Goodwill training program such as First Step or HELP, or a participant in an Employment Supports Program. Goodwill also works with businesses who donate clothes or other goods to the Goodwill Stores. These partnerships are part of what create real jobs and real change. AAA Sparking Windows & Gutter Cleaning Action for Boston Community Development AIDS Action Committee of Massachusetts Arbor Associates, Inc. AJ Cleaning ARAMARK Arbor Associates Arrow Security Associated Home Care Avenue Bay Cove Human Services Beantown Promotions Beryllium Best Western Roundhouse Suites Beth Israel Deaconess Medical Center Boston America Corp. Boston College Boston Fire Department Boston Medical Center Boston Public Schools Boston University Brigham & Women’s Hospital Calvin Klein Camilla’s Bridal Cape Cod Bottle Co. Casa Myrna Vasquez Chartwells Chipotle Clarks Shoe Co. Cleaning Executive Clover Food Lab Codman Square Health Center College Bound Dorchester Comcast Community Resources for Justice Conservation Services Group The Container Store Courtesy Cleaners Crate & Barrel Cristina’s Bridal Crittenton Women’s Union Crosby’s Marketplace CSN Store C.W. Price
Dancing Deer Dennis East Dish Network Domino’s Pizza Dots Dunkin’ Brands Eastern Bank Elliot Community Health Services Emerald Bridal ERC Euro Stoves Family Dollar Faux Designs Gate Safe GCA Services Group Gravestar Properties Greater Boston Food Bank Grossman Marketing Group Gryphone Telecom Harvard University Harvard Vanguard Medical Associates HBO Films Hitchcock Shoes HomeGoods HopeFound IKEA Ingram Content Group Interstate Container Jo-ann Fabric & Craft Stores Jones Boys Insulation Joslin Diabetes Center Kenneth Cole Know Atom Kraft Group La Alianza Hispana La Sposa Bridal Lenox-Martell London Harness Company MAB Community Services Macy’s Madison Park Development Corporation Madison Security Group Mambo Sprouts Manhattan Bridal Maria’s Bridal Marriott Hotels
Marshalls MBTA McCue Corporation McDonald’s Melba Express MetroPCS Micro Tech Staffing National Wholesale NESCTC Security Recruitment New Balance New England Baptist Hospital New England Building Supply New England Cranberry Co. Next Step Living North Suffolk Mental Health Association Northeastern University Occasions Bridal Pacific Packaging Panera Bread Foundation Party City Paul Revere Transportation Peabody Council on Aging Peabody Essex Museum Peapod Peet’s Coffee & Tea Perkins School for the Blind Pine Street Inn PLS Financial Project Hope Quiksilver Rand Whitney Reebok REI Rise and Shine Contract Cleaning Riverside Community Care Romanow Container Rose Displays Rosie’s Place Roundhouse Suites Roxbury Community College Salem State Enterprise Center Salem Hospital Samurai Boston Santander Sears Second Time Around
Securitas Shaw’s Snap Chef Sony Pictures South End Community Health Center Spaulding Rehabilitation Hospital St. Mary’s Women & Children’s Center Staffmark Stoneridge-Pollack Stop & Shop Sudbury Soup Co. Symetra Target Tartt’s Day Care Centers, Inc. Tech Needs The Barn The Home Depot The Ride TSA Third Sector New England Thomas Construction Company T.J.Maxx The TJX Companies, Inc. Top Notch Transitional Services Traditional Breads Transportation Security Administration 20th Century Fox Films United Cleaning Services U.S. Foods U.S. Postal Service U.S. Security Associates UPS Urban League of Eastern Massachusetts Vernon Sales and Promotions Victory Programs Vinfen Corporation Vistaprint The Waldwin Group Wal-Mart Stores Wellness Pet Food Co. Whittier Street Health Center Whole Foods Market WinnCompanies YouthBuild YWCA Boston Zoots
Government Funders Goodwill receives funding from the folowing government and quasi-government funding partners: Boston Office of Jobs and Community Services Boston Private Industry Council Boston Public Health Commission Boston Public Schools Commonwealth Corporation Lynn Public Schools
Massachusetts Department of Developmental Services Massachusetts Department of Medical Assistance Massachusetts Department of Transitional Assistance Massachusetts Executive Office of Labor and Workforce Development Massachusetts Rehabilitation Commission Salem Public Schools
ANNUAL REPORT 2014 : 9
2014
HIGHLIGHTS - REAL EVENTS Goodwill staff at the grand reopening of the Cambridge Goodwill Store in November.
Left: Boston Celtics star Jared Sullinger at the Sullinger-Goodwill Clothing Drive in January. Right: Mayor Marty Walsh at the Thanks-for-Giving Dinner. Bottom left: Yolanda Lewis and her daughter Yanisha Robinson meet New England Patriots star Julian Edelman at the Thanksgiving-in-aBasket event. Bottom right: Nora McKenney with her father Mac McKenney at the Boston Marathon. Mac was the top fundraiser for Goodwill’s Running for Great Kids team.
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Thank You! Volunteers Goodwill would like to thank the following companies that have provided groups of volunteers to assist with events throughout the year: Arthur J. Gallagher & Co. Bain Capital Bank of America Merrill Lynch Blue Cross Blue Shield of Massachusetts Boston Celtics Boston University Brown Brothers Harriman Building Impact Emerson College
Grainger Grant Thornton KAF Financial Group Liberty Mutual McGladrey, LLP New England Baptist Hospital New England Patriots Stop & Shop William Gallagher Associates Wolf & Company
Put Your Clothes to Work Companies Goodwill would like to thank the following companies that helped collect more than 15,000 pounds of business attire from their employees this spring for the annual Put Your Clothes to Work Drive in support of the Clothing Collaborative for Job Trainees: Associated Industries of Massachusetts Alexander, Aronson, Finning & Co. Arthur J. Gallagher & Co. Bank of America Merrill Lynch BDO BNY Mellon Boston Private Bank & Trust Boston University Boston University Medical School Brown Brothers Harriman Building Impact Castle Group CBIZ Tofias Chiofaro Building Services Crawford Memorial Methodist Church Deloitte & Touche, LLP Eastern Bank EnerNOC Feeley & Driscoll, P.C.
HP Hood KAF Financial Group KPMG Lincoln Property Management LPL Financial McGladrey, LLP Monster Worldwide Network Health On-line Buddies Oracle Oxford Corp. Parthenon Group Ropes & Gray Suffolk Construction The Law Office of Leslie Lockard, P.C. The TJX Companies, Inc. Towers Watson Tufts Health Plan UPS W2 Group Wolf & Co.
From top: Amy Bedrosian of Blue Cross Blue Shield of Massachusetts volunteers at the Thanks-for-Giving Dinner. At Goodwill’s major fundraiser The Good Party in June are, from left, Goodwill CEO Joanne Hilferty; training graduate and speaker Eileen Van Dunk; emcee Karen Holmes Ward of WCVB-TV; and Keith Motley, chancellor of UMass-Boston. Enjoying the crafts table at the Youth Holiday Party in December.
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2014 Financial Report Goodwill strives to be efficient and effective in the use of funds raised to support its mission. In 2014, 87 cents of every dollar spent went to programs that helped transform lives. Goodwill had total revenue of $34,019,000, total expenses of $31,547,000 and net assets of $22,424,000.
%
5 8 %
ALLOCATION OF EXPENSES Programs Management and General Fundraising
%
87
Shopper Tara Bellucci at the Cambridge Goodwill Store.
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SENIOR STAFF Joanne K. Hilferty President and CEO Joy S. Burghardt Vice President, Programs and Services Jason Marshall Vice President, Retail Paul MacNeil Vice President, Work Programs and Boston Career Link John Ricketts Vice President, Finance and CFO
CREDITS EDITOR James Harder Director of Communications PHOTOGRAPHERS Zev Fisher Zev Fisher Photography Natasha Moustache Natasha Moustache Photography Mike Ritter Ritterbin Photography DESIGNER Amanda Puglisi Studio A Design
Morgan Memorial Goodwill Industries 1010 Harrison Avenue • Boston, MA 02119-2540 617-445-1010
www.goodwillmass.org
BOSTON CAREER LINK
www.bostoncareerlink.org
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Goodwill is accredited by CARF, the Commission on the Accreditation of Rehabilitation Facilities.
Real jobs. Real change. Goodwill.
Real jobs. Real change. Goodwill.