Goodwill 2015 Annual Report

GOODWILL CHANGES LIVES CAREERS FAMILIES COMMUNITIES EVERYTHING

Goodwill Industries of Middle Georgia and the CSRA 2015 Annual Report

WHO WE ARE Board of Directors

Chair Stephen Denton Jr., Archadeck of Central Georgia Vice Chair I James R. Davis, University Health Care System Vice Chair II Raymond Smith, Smith, Brown and Groover, Inc. Secretary Dr. John C. David, Daviron Healthcare Treasurer Kevin Pethick, Attorney

Board Members

Ricardo Bravo, Ricardo Bravo, LLC Shannon Ellis, The Willcox Jim James, Augusta National Golf Club Dr. Paul Jones, Fort Valley State University Samir N. Khleif, M.D., Georgia Cancer Center at Augusta University Julie McAfee, Community Leader Robbin W. Morton, Community Leader J. David Roper, Augusta Judicial Circuit Dr. Ninfa M. Saunders, FACHE, Navicent Health Tony Wagner, Augusta University Bennett A. Yort, Merrill Lynch

2 Annual Report 2015 || Goodwill Industries of Middle Georgia & The CSRA

Senior Leadership Team James K. Stiff David Becker Tim Ligon Kevin M.R. Mayne Dr. H. Paul Bao Laine Dreher Jack Flowers Keith Kennedy Barry Paschal W. Jay Stancill Diane Wall Richie Adams Johnnetta Anderson Christine Butler Susan Clay Bill Dindy Renee Fielder Chris Finley Ivey Hall Ellen H. Harper Jennifer Hart Dr. Shannon McGhee Vicki Mills David Ross Al Stewart Kelly Taylor Laurie Tharpe Wendy Thompson Meg Thompson-Webb

President/CEO Chief Operating Officer Chief Financial Officer Senior Vice President Vice President of Academic Affairs Vice President of Human Resources Vice President of Contract Service Vice President of Workforce Development Senior Director of Marketing and Communications Senior Director of Culinary Arts Senior Director of Employment and Business Services Director of Information Technology Director of Quality Director of Donated Goods Director of Hospitality Sales and Catering Director of Compliance Director of Purchasing Director of Contract Services Director of Volunteer Services Director of Executive Affairs Aiken Community Director Director of Student and Financial Services Director of Marketing Director of Hospitality Director of Mission-Business Development and Governmental Affairs Director of Mission-Business Development Director of Finance Director of Development Director of Human Resources

GOODWILL CHANGES EVERYTHING Nearly 115 years ago, when Dr. Edgar J. Helms pondered and prayed for a new direction in his Boston-based ministry, he arrived at the “hand-up” concept that became Goodwill Industries: Collect donated goods, process and sell them, and use the proceeds to support middle-skills training and career advancement services.

Since then, the Goodwill movement has blossomed into 180 autonomous Goodwills worldwide. Dr. Helms’ remarkable vision across the decades that followed has remained true, providing millions of individuals with life-changing opportunities to experience the dignity of a paycheck and career path, the satisfaction of support for their families, and the civic pride of serving as productive members of their community.

At Goodwill Industries of Middle Georgia and the CSRA, our mission is to honor that vision from the father of social enterprise through programs ranging from employment assistance at one of our seven Job Connection career center locations to post-secondary Associate Degree or Diploma programs at one of our campuses of Helms College. These efforts provide support and a new direction for thousands of people each year.

Nearly 20 years ago, when Archie Gibbs walked several miles to a Goodwill career center in downtown Macon, he also was seeking a new direction. His challenging past included childhood abuse, loss of his hearing, and years in foster care. Gibbs soon learned what countless others have discovered: Goodwill Changes Everything.

Through training and mentoring he received at Goodwill, Gibbs advanced to successful and much-awarded employment, and then to operating a thriving business with his wife. By successfully overcoming his significant barriers to success and building his future on a foundation provided by Goodwill, Gibbs was honored by Goodwill International as the 2015 Graduate of the Year.

Seeing Gibbs walk on stage last June in San Diego at Goodwill’s Summer Conference and describe his life’s journey to Goodwill leaders from around the world was, in itself, a life-changing event, because we not only know our Goodwill’s role in helping him succeed, but because we also see Gibbs as a single, shining representative of an exponentially larger movement started more than a century ago to eradicate poverty one career, one family and one community at a time.

We invite you to learn more about Goodwill’s career assistance, education and skills-training mission that last year helped more than 23,000 individuals and found competitive employment for almost 6,000 people – many of them, like Gibbs, overcoming significant barriers or disabilities.

And like Gibbs, each of these individuals from throughout our Goodwill’s 35-county Georgia and South Carolina service area has learned an enduring message: Goodwill Changes Everything.

Stephen Denton, Board Chair Jim Stiff, President/CEO

OUR MISSION Goodwill Industries of Middle Georgia and the CSRA builds lives, families and communities one career at a time by helping people develop their God-given gifts through education, work and career services.

VOLUNTEERS CHANGE EVERYTHING Volunteers are a vital part of extending Goodwill’s mission in the community. Each year, Goodwill recruits, trains and assigns hundreds of volunteers who generously give their time in support of programs, businesses and special projects that change people’s lives. From organizing donation drives to working in administrative roles, to tutoring students, volunteers make a powerful contribution to Goodwill’s capacity to serve.

GForce offers opportunities for men, women and teenagers to experience the mission of Goodwill first hand, and see how Goodwill changes everything in the lives of people seeking a “hand up.”

2015 Highlights 15,888

VOLUNTEER HOURS CONTRIBUTED BY GFORCE VOLUNTEERS

16,292

VOLUNTEER HOURS CONTRIBUTED BY COURT-MANDATED SERVICE

950+

DONORS PARTICIPATED IN 7 COMMUNITY DONATION DRIVES, THROUGH SCHOOL DRIVES IN BARNWELL, AIKEN, AUGUSTA, MACON, AND EATONTON, AND DRIVES COORDINATED BY THE GIRL SCOUTS

35

PRISON LIBRARIES ACROSS THE STATE RECEIVED BOOKS FROM TWO TRUCKLOADS PROCESSED FOR THE GEORGIA DEPARTMENT OF CORRECTION

30

AUGUSTA AREA HIGH SCHOOL STUDENTS REPRESENTED THE FIRST GOODWILL YOUTH BOARD LAUNCHED THIS YEAR

21

COLLEGE INTERNS HOSTED IN THE MARKETING, FINANCE, WORKFORCE DEVELOPMENT, JOB CONNECTION, AND HUMAN RESOURCES DEPARTMENTS

100

4 Annual Report 2015 || Goodwill Industries of Middle Georgia & The CSRA

EMPLOYEES PARTICIPATED IN SERVICE PROJECTS TO GIVE BACK TO THEIR LOCAL COMMUNITES

10 CHILDREN’S EVENTS 5 LOCAL AUTHORS 12 LOCAL ARTISTS HOSTED BY GFORCE STAFF AND VOLUNTEERS AT THE HIRE GROUNDS LOCATIONS IN MACON AND AUGUSTA

Dr. Liz Stewart President of Stewart and

Associates, Inc., teaches participants at a Goodwill Job Fair Boot Camp. Goodwill’s boot camps, free to those needing additional help in successfully attending job fairs, were named Goodwill International’s 2016 Volunteer Program of the Year.

EDUCATION CHANGES EVERYTHING Dr. Edgar Helms founded Goodwill Industries in 1902 because of his deep concern for providing what he called “a maximum of abundant living” to individuals willing to work for a share of the American Dream. His concept of soliciting donated goods, processing and repairing them through middle-skills training programs, selling those goods in retail stores and using the revenue to fund additional educational and career development enterprises forms the basis for your local Goodwill. Goodwill Industries of MIGA and the CSRA continues to build on Dr. Helms’ vision by evolving his traditional programs into relevant middle-skills education provided by Helms College.

Founded in 2007, Helms College is the first Title IV and GI Bill eligible Future Contribution post-secondary school in the world operated by a Goodwill. Its campuses Opportunity Plans in Macon and Augusta provide accredited culinary education to students pursuing one-year diploma or two-year Associate Degree programs.

Helms College Lake Oconee Campus Students receive hospitality education comparable to other nationally • “farm to table” agriculture eco-tourism • Conference center with day spa known institutions at nearly half the annual expense. That means students • Edgar’s Lodge restaurant with hands-on experience graduate to employment without overwhelming student loan debt. Future Helms College program areas include health sciences, industrial trades, business and technology.

Visit HELMS.EDU for more information:

Edgar’s Hospitality Group

Macon Campus (478) 471-4262 Polly Long Denton School of Hospitality 5171 Eisenhower Pkwy Macon, GA 31206

In addition to functioning as Goodwill business enterprises, the components of Edgar’s Hospitality Group provide experiential learning opportunities for Helms College students in all phases of culinary and hospitality operations through Edgar’s Grille and the Snelling Center in Augusta, and Edgar’s Bistro and the Anderson Conference Center in Macon. Those opportunities are complemented by Goodwill’s two Hire Grounds Café locations. With Helms College student assistance, those operations in 2015 served nearly 125,000 guests, each of whom experience Goodwill’s hospitality while their patronage helps build Goodwill’s education mission one beverage, one meal and one event at a time.

33,551

Augusta Campus (706) 651-9707 Helms College 3145 Washington Road Augusta, GA 30907

CSRA Edgar’s Grille 3165 Washington Road (706) 854-4700 Edgarsgrille.com

Middle Georgia Edgar’s Bistro 5171 Eisenhower Parkway (478) 471-4250

Snelling Center 3165 Washington Road (706) 854-4728

Anderson Conference Center 5171 Eisenhower Parkway (478) 471-4389

Hire Grounds Café 3179 Washington Road (706) 863-3669

Hire Grounds Café 5171 Eisenhower Parkway (478) 471-4804

IN 2015

32,368

SERVED AT EDGAR’S GRILLE

SERVED IN AUGUSTA, GA

AND

AND

4,895

34,682

SERVED AT EDGAR’S BISTRO

SERVED IN MACON, GA

TOTAL GUESTS

TOTAL GUESTS

38,446

67,050

BUSINESS AND MISSION SERVICES CHANGES EVERYTHING Contract Services are the fastest-growing segment of Goodwill’s operations, providing employment for 229 individuals and delivering $9.5 million in revenue from government and business-service contracts in 2015 – primarily through custodial and shelf-stocking services at Robins Air Force Base at Fort Gordon. In conjunction with programs from Good Vocations, those services provided 241,063 hours of employment to workers with disabilities at an average hourly wage of $10.22.

Goodwill Staffing Services, provides business and industry with trained staffers who worked 47,188 days in 2015 with total revenue of $3.8 million.

Job Training, Education and Career Development

The first stop for many individuals seeking new employment or a career upgrade is the Goodwill Job Connection , and nearly 24,000 people sought assistance at Goodwill in 2015. Most services are provided free of charge, through funding from Goodwill Staffing Services and retail sales, and include job search assistance, resume writing and soft-skills training.

SM

AUGUSTA 3179 Washington Road Augusta, GA 30907 (706) 447-5195 Monday - Friday 8:00am - 5:00pm 3120 Peach Orchard Road Augusta, GA 30906 (706) 790-8500 Monday - Friday 8:00am - 5:00pm

6 Annual Report 2015 || Goodwill Industries of Middle Georgia & The CSRA

AIKEN, SC 1015 Pine Log Road Aiken, SC 29803 (803) 649-7694 Monday - Friday 8:00am - 5:00pm LAKE OCONEE 1030 Lake Oconee Parkway Eatonton, GA 30642 (706) 485-0244 Monday - Friday 9:00am - 4:00pm

DUBLIN 2005 Veterans Blvd.

Suite 35-A Dublin, Ga 31021 (478) 246-6555 Monday - Friday 8:30am - 5:00pm MACON

240 Broadway (Located inside Helms Career Center) Macon, GA 31201 (478) 703-0450 Monday - Friday 8:30am - 5:00pm

WARNER ROBINS 2209 Moody Road Warner Robins, GA 31088 (478) 922-9192 Monday - Friday 8:30am - 5:00pm

More information at: www.goodwillworks.org/goodwillstaffing ince getting a taste of vocational education, Eddie Dean has demonstrated quite an appetite. He’s earned a diploma in heating and air systems technology, and now plans to study electrical systems in hopes of putting those skills to work on behalf of Goodwill. Giving back to Goodwill would take him full circle to 2008, when Dean’s probation officer suggested he volunteer to help with finding a job. Through assistance from the Vocational Rehabilitation program, Dean started by processing clothes in retail and soon found a paying position washing dishes at Edgar’s Bistro.

Dean is especially grateful for the employment that has helped him turn his life around and provide for his everyday inspiration - his baby boy. He highly recommends Goodwill’s career services to those who likewise need a new direction. Most of all, he suggests perseverance in the face of challenges.

“Stay persistent no matter what....you can accomplish what you’re trying to do.”

HUMAN IMPACT 1,416

HISPANIC CLIENTS SERVED

32,180

HOURS OF VOLUNTEER SERVICE

5 MILLION

SQUARE FEET CLEANED PER DAY AT ROBINS AIR FORCE BASE/FORT GORDON

241,063

EMPLOYMENT HOURS FOR THOSE WITH DISABILITIES IN GOOD VOCATIONS

47,188

WORKDAYS FOR GOODWILL STAFFING SERVICES EMPLOYEES

23,800

CLIENTS SERVED BY GOODWILL

5,950

GOODWILL CLIENTS PLACED IN EMPLOYMENT

665

TOTAL GOODWILL EMPLOYEES

194

GOODWILL EMPLOYEES WITH DISABILITIES

416,067

MATERIAL DONORS

1,229,532

STORE CUSTOMERS

ECONOMIC IMPACT $176 MILLION

TOTAL ECONOMIC IMPACT*

$57.6 MILLION

GOVERNMENT ASSISTANCE SAVED*

$68.4 MILLION

IN WAGES EARNED BY CLIENTS PLACED OUTSIDE OF GOODWILL*

$21.5 MILLION

IN WAGES EARNED BY EMPLOYEES AND CLIENTS EMPLOYED AT GOODWILL*

$27.2 MILLION

TOTAL INCOME AND PAYROLL TAXES PAID BY EMPLOYEES, CLIENTS, AND GOODWILL*

$1.3 MILLION

TOTAL SALES TAX COLLECTED*

*Estimated

MCCORMICK

LINCOLN

WILKES

GREENE

TALIAFERRO

EDGEFIELD

COLUMBIA

AIKEN

MCDUFFIE WARREN PUTNAM

PIKE

LAMAR

GLASCOCK

JEFFERSON

BALDWIN

JONES

MONROE

RICHMOND HANCOCK

BARNWELL

BURKE

WASHINGTON

UPSON BIBB

WILKINSON JOHNSON

CRAWFORD

TWIGGS

PEACH BLECKLEY

GA

SC

LAURENS

HOUSTON

DOOLY

PULASKI

SERVICE AREA LOCATIONS:

RETAIL STORE JOB CONNECTION STAFFING SERVICES DONATION CENTER RESTAURANT & CONFERENCE CENTER HELMS COLLEGE FUTURE SITE OF HELMS COLLEGE

8 Annual Report 2015 || Goodwill Industries of Middle Georgia & The CSRA

2015 FINANCIAL REPORT BALANCE SHEET As of 12/31/2015 ASSETS Cash and investments Other current assets Fixed assets and other noncurrent assets TOTAL ASSETS

$

1,188,187 5,639,225 33,911,201 $ 40,738,613

REVENUE AND PUBLIC SUPPORT CONT. Education and Hospitality, Including Government Grants 5,369,691 $ Staffing Service 3,781,585 Other 389,805 TOTAL REVENUE 40,810,159 $

LIABILITIES Current liabilities $ 5,385,290 Noncurrent liabilities 19,139,359 Net assets 16,213,964 TOTAL LIABILITIES AND NET ASSETS $ 40,738,613

EXPENSES Program Services Management and General Fundraising TOTAL EXPENSES

$

32,721,687 6,018,812 254,976 38,995,475

STATEMENT OF REVENUES, EXPENSES AND CHANGES IN NET ASSETS For the year ended 12/31/2015

Loss from Discontinued Operations

$

1,756,339

REVENUE AND PUBLIC SUPPORT Retail Contract Services Fundraising and Contributions

To reinvest in mission and capacity building - Change in Net Assets

$

58,345

$ 20,947,528 9,492,163 829,387

Audited by Cherry Bekaert LLP

$

GOODWILL CHANGES EVERYTHING

YOUR DONATION

CHANGES EVERYTHING

13

GOODWILL INDUSTRIES OF MIDDLE GEORGIA & THE CSRA

416,067 DONATIONS TO GOODWILL

RETAIL STORES AND LAST CHANCE! OUTLETS

1.2 MILLION SHOPPERS 21 MILLION RETAIL REVENUE

346

HELMS COLLEGE, CAREER INSTITUTE

AND CONTINUING ED STUDENTS SOUTH C AROLINA

GEOR GIA

35

STRENGTHENED

COMMUNITIES

IN GOODWILL’S

SERVICE AREA

5,950

23,800

PERSONS PROVIDED

CAREER SERVICES

265,311 TRAINING HOURS TO

EMPLOYEES AND CLIENTS

PEOPLE PLACED INTO COMPETITIVE EMPLOYMENT

Middle Georgia & the CSRA

YOUR DONATION CHANGES EVERYTHING Goodwill Industries of Middle Georgia and the CSRA has been awarded two years in a row by Goodwill International for the highest level of stewardship in America. That means more revenue to fuel Goodwill’s achievements in education and human services, which are made possible through generous donations from thousands of people in our community. Here’s how you can help fuel Goodwill’s life-changing mission: To make a financial donation go to www.goodwillworks.org/donate and click on the “Donate” button To donate a vehicle – which Goodwill will sell to generate revenue for its job-search and education services – call 1-866-LET IT GO To donate gently-used clothing, household goods or small appliances, visit any of the convenient attended donation centers listed below.

IN MIDDLE GEORGIA CENTERVILLE ATTENDED DONATION CENTER Galleria Mall 2922 Watson Blvd Centerville, Georgia Next to Golden Corral Sun - Sat 9:00am - 6:00pm

10 Annual Report 2015 || Goodwill Industries of Middle Georgia & The CSRA

DUBLIN RETAIL STORE 2005 Veterans Blvd Dublin, Georgia (478) 296-9617 Mon - Sat 9:00am - 8:00pm Sun 12:00pm - 6:00pm KATHLEEN RETAIL STORE 1111 Georgia Hwy 96 Kathleen, Georgia (478) 987-0286 Mon - Sat 9:00am - 8:00pm Sun 12:00pm - 6:00pm

MACON RETAIL STORE 6235 Zebulon Road, Suite 160 Macon, Georgia (478) 757-9769 Mon - Sat 9:00am - 8:00pm Sun 12:00pm - 6:00pm MACON LAST CHANCE! DONATION CENTER 4650 Forsyth Road Macon, GA Sun - Sat 9:00am - 7:00pm MACON ATTENDED DONATION CENTER Capital City Bank 6200 Skipper Road Macon, Georgia Sun - Sat 9:00am - 6:00pm MACON ATTENDED DONATION CENTER 5425 Bowman Road Macon, Georgia Sun - Sat 9:00am 6:00pm

LAKE OCONEE RETAIL STORE 1030 Lake Oconee Pkwy Eatonton, Georgia (706) 485-0245 Mon - Sat 9:00am - 8:00pm Sun 12:00pm - 6:00pm

MACON ATTENDED DONATION CENTER Publix Shopping Center 245 Tom Hill Sr Blvd Macon, Georgia Sun - Sat 9:00am - 6:00pm

MACON ATTENDED DONATION CENTER 1948 Hardeman Avenue Macon, Georgia Mon - Sat 7:00am - 6:00pm Sun 9:00am - 6:00pm

WARNER ROBINS RETAIL STORE 2209 Moody Road Warner Robins, Georgia (478) 328-2931 Mon - Sat 9:00am - 8:00pm Sun 12:00pm - 6:00pm

MACON RETAIL STORE 5171 Eisenhower Pkwy Macon, Georgia (478) 471-4803 Mon - Sat 9:00am - 7:00pm Sun 12:00pm - 6:00pm

WARNER ROBINS RETAIL STORE 2823 Watson Blvd Warner Robins, Georgia (478) 953-9300 Mon - Sat 9:00am - 8:00pm Sun 12:00pm - 6:00pm

IN THE CSRA EVANS ATTENDED DONATION CENTER Regions Bank 4385 Washington Road Evans, Georgia Sat & Sun 9:00am - 6:00pm

AIKEN RETAIL STORE 1015 Pine Log Road Aiken, South Carolina (803) 644-4601 Mon - Sat 9:00am - 8:00pm Sun 12:00pm - 6:00pm AUGUSTA ATTENDED DONATION CENTER 655 NW Frontage Road (off Scott Nixon Memorial Blvd) Augusta, Georgia Sat & Sun 9:00am - 6:00pm AUGUSTA RETAIL STORE 3179 Washington Road Augusta, Georgia (706) 863-3445 Mon - Sat 9:00am - 8:00pm Sun 12:00pm - 6:00pm AUGUSTA ATTENDED DONATION CENTER Augusta Exchange Corner of Robert C Daniel Jr Pkwy & Agerton Lane Augusta, Georgia Target Shopping Center Sun - Sat 9:00am - 6:00pm AUGUSTA ATTENDED DONATION CENTER Augusta Mall 3425 Wrightsboro Road Augusta, Georgia Windsor Gold Buying Center Sun - Sat 9:00am - 6:00pm

EVANS ATTENDED DONATION CENTER Next to Zaxby’s 3029 William Few Pkwy Evans, Georgia Sat & Sun 9:00am - 6:00pm GROVETOWN RETAIL STORE 4019 Gateway Blvd Grovetown, GA (706) 869-9866 Mon - Sat 9:00am - 9:00pm Sun 12:00pm - 6:00pm MARTINEZ RETAIL STORE 4074 Washington Road Martinez, Georgia (706) 855-8559 Mon - Sat 9:00am - 8:00pm Sun 12:00pm - 6:00pm NORTH AUGUSTA ATTENDED DONATION CENTER 1177 Knox Avenue North Augusta, South Carolina Ruby Tuesday Parking Lot Sun - Sat 9:00am - 6:00pm SOUTH AUGUSTA RETAIL STORE 3120 Peach Orchard Road Augusta, Georgia (706) 790-3800 Mon - Sat 9:00am - 8:00pm Sun 12:00pm - 6:00pm

Last Chance! Goodwill Outlet Stores

In 2015, faced with falling prices for “salvage” clothing unsold in Goodwill retail training stores, as salvage dealers increasingly collected donated goods on their own – often, through vaguely labeled unattended donation bins located in parking lots – Goodwill entrepreneurs launched a new, disruptive enterprise: the Last Chance! Goodwill outlet stores. Now with three locations, the Last Chance! outlet stores are completely restocked weekly with garments and other goods from regional Goodwill stores, with low prices that fall daily. The result is not only great bargains for Goodwill shoppers, but a new opportunity for Goodwill to earn more revenue for mission services as stewards of our donors’ generosity.

Last Chance! Goodwill Outlet Locations: Warner Robins 2823 Watson Blvd Warner Robins, GA Tuesday, Wednesday, Thursday 10:00am – 7:00pm

Augusta 3946 Washington Road Martinez, GA Tuesday, Wednesday, Thursday 10:00am – 6:00pm

Macon 4650 Forsyth Road Macon, GA Thursday, Friday, Saturday 10:00am – 7:00pm

5171 EISENHOWER PARKWAY MACON, GA 31206 3145 WASHINGTON ROAD AUGUSTA, GA 30907

NON-PROFIT U.S. POSTAGE PAID PERMIT NO. 60 MACON ,GA