2013 Goodwill Annual Report

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Who We Are G O O D W I L L I N D U S T R I E S O F M I D D L E G E O R G I A A N D T H E S E N I O R L E A D E R S H I P T E A M

Friends of Goodwill, be dissatisfied with your work until every unfortunate person in your community has an opportunity to develop to his fullest usefulness and enjoy the maximum of abundant living.

— Dr. Edgar J. Helms

C S R A

President/CEO • James K. Stiff Chief Operating Officer • David Becker Chief Mission Officer • Keith Kennedy Chief Financial Officer • Tim Ligon Vice President of Hospitality • Marcel Biró Vice President of Human Resources • Laine Dreher Vice President of Contract Services • Jack Flowers Vice President of Administrative Affairs • Jamie Garner Vice President of Advancement • Chris Johnston Vice President of Academic Affairs • Lisa Summins Senior Director of Marketing and Communications • Barry Paschal Director of Information Technology • Richie Adams Director of Quality • Johnnetta Anderson Director of Donated Goods • Christine Butler Director of Hospitality Sales and Catering • Susan Clay Director of Workforce Development • Angela Collins Director of Compliance • Bill Dindy Director of Purchasing • Renee Fielder Director of Contract Services • Chris Finley Director of Volunteer Services • Ivey Hall Aiken Community Director • Jennifer Hart Director of Marketing • Vicki Mills Director of Business Development • Al Stewart Director of Finance • Laurie Tharpe

ON THE COVER:

Director of Financial Aid • Shawn Thomas

The portrait of Goodwill Industries founder Dr. Edgar J. Helms was created by renowned portrait artist Steven Penley on commission from Goodwill Industries of Middle Georgia and the CSRA, which owns exclusive rights to the painting. The original is mounted in the lobby of the Snelling Center in Augusta.

Director of Development • Wendy Thompson Director of Human Resources • Meg Thompson-Webb Director of Staffing Services • Diane Wall Director of Hospitality Operations • Shaun Wright

What We Do

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Our mission: We build lives, families and communities one career at a time by helping people develop their God-given gifts through education, work and career services.

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Building a Bright Future When Goodwill CEOs from throughout North America visited Augusta during their annual meeting this past spring, they were impressed by the innovative, entrepreneurial spirit of Goodwill Industries of Middle Georgia and the CSRA, and by our organization’s healthy reverence for Goodwill’s heritage.

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This synergistic blend of old and new is fittingly symbolized by the bright, colorful Steven Penley painting of Goodwill founder Dr. Edgar J. Helms. This extraordinary artwork is mounted in the lobby of the Snelling Center conference venue and reproduced on the cover of the 2013 Annual Report.

More than 111 years ago, Dr. Helms envisioned an organization that would provide the tools for “the unfortunate” to attain “a maximum of abundant living” through the development of their God-given talents. Our Goodwill continues to build on that vision with the founding of Helms College (www.helms.edu) and efforts to provide middle-skills educational opportunities to students seeking to improve their lives. During the past year, as the Augusta campus of Helms College welcomed its first students, a total of 124 new enrollees in Augusta and Macon received culinary instruction to meet the growing demands of the hospitality industry.

Our Goodwill also preserves the traditional Goodwill mission, providing services to more than 21,000 individuals who were unemployed and underemployed through eight Job Connections and a half-dozen programs serving those with substantial barriers to employment. Last year, nearly 3,300 helped by Goodwill were able to take a first or higher step up the career ladder.

Fueling these efforts were more than 412,000 material donors and nearly 1.2 million shoppers who yielded a record $18.8 million in annual retail sales revenue.

Your local Goodwill has set the course for a continued bright future with an ambitious 2016 Strategic Plan that is designed to support additional growth and services through our next philanthropic comprehensive campaign. Achieving the results highlighted in this report would not be possible without the exceptional leadership of our Board of Directors, the generosity of our donors, the hard work of our staff and volunteers, and the continued support of the many businesses, community leaders, foundations and government agencies throughout our 35-county service area.

Our mutually beneficial collaboration will build an ever brighter future for those Goodwill serves. Together we are helping thousands experience “a maximum of abundant living,” one career at a time.

Raymond H. Smith Jr. Board Chair

Scan to learn more about the Strategic Plan

James K. Stiff President/CEO A N N U A L

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B U S T A M A N T E

Goodwill Industries International 2013 Edgar J. Helms Award for Staff “Elsa has worked tirelessly to earn the trust of the Hispanic community and to spread the word about Goodwill’s mission…

She offers people a hand up, not a handout.”

Goodwill Industries of Middle Georgia and the CSRA went from serving almost no Hispanic clients in 2009 to serving more than 1,700 in 2012, in large part due to outreach performed by Hispanic Services Manager Elsa Bustamante. For her efforts in expanding the reach of Goodwill services to this growing population, Goodwill Industries International honored Bustamante with the 2013 Edgar J. Helms Award for Staff.

In her role, Bustamante designs and implements outreach and marketing plans to recruit Hispanic job seekers who need skills training, résumé help and other career services across Goodwill’s 35-county service area. She works closely with partner agencies serving Hispanics to coordinate service delivery, and in 2012 she organized Goodwill’s first-ever Hispanic Diversity Career Fair.

Bustamante also formed the Hispanic Council for Augusta and the Hispanic Advisory Council for Macon. The councils bring together Hispanic-serving organizations once a month to share information, network and discuss ways to better serve the Hispanic community across all sectors.

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“As the face of Goodwill, Elsa has worked tirelessly to earn the trust of the Hispanic community and to spread the word about Goodwill’s mission,” said Jim Gibbons, President and CEO of Goodwill Industries International. “Elsa embodies the very qualities Goodwill founder Rev. Edgar J. Helms held dear. She offers people a hand up, not a handout.”

Bustamante received her award at Goodwill’s annual Delegate Assembly meeting in Grand Rapids, MI, on June 23.

“For many Hispanics who speak little to no English, arriving into a new culture and environment can create an overwhelming sensation of fear and confusion — they don’t know the language nor do they know the name ‘Goodwill,’” Bustamante said.

“Hispanics aren’t going to walk into a service they don’t know about. We have been able to remove much of the language barrier because our Goodwill Job Connections offer bilingual services to the Hispanic community, including English as a Second Language classes.”

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Goodwill Works Foundation and Office of Advancement Since 2008, the Goodwill Works Foundation has served as the philanthropic arm of Goodwill Industries of Middle Georgia and the CSRA, connecting private donors with their passions at Goodwill and Helms College. The Foundation — a non-profit, 501(c)(3) organization (Tax ID No. 26-274L240) — also serves

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as fiduciary, taking care that gift assets are used in accordance with our donors’ wishes.

Similarly, Goodwill’s Office of Advancement was created in 2012 to enhance awareness, relationships and philanthropic support for Goodwill and Helms College in our collective pursuit of excellence.

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H I G H L I G H T S :

$1.86 million raised to support Goodwill’s education and job training services $114,166 raised through the Goodwill Annual Gala and GoodBoats special event programs for Helms College scholarships and the now-completed $6 million Augusta campus capital campaign

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More than 150 volunteers donated more than 800 hours of service to assist with planning of these special events

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Scan to visit the Goodwill Works website

More than 38,000 hours earned by Goodwill volunteers in support of Goodwill’s mission services programs

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Donor Profile P E Y T O N

SUCCESS STORY

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For more than a decade, the Peyton Anderson Foundation has been a vital supporter of Goodwill Industries in Middle Georgia. With more than $1.6 million in funding for the Goodwill career campus in Macon, including the Anderson Conference Center that serves as an applied learning venue for culinary students from the Polly Long Denton School of Hospitality, the Foundation remains a steady partner in helping to build Goodwill’s capacity to serve.

back when it was located in a single building on Houston Avenue. “It was very small, with everything packed into one room,” she said.

“I remember what they were trying to do was very impressive — but look what Goodwill has done now.”

Now retired, Juanita Jordan served as president of the Foundation for 22 years, managing the investment of more than $60 million in Middle Georgia. With myriad opportunities for assisting organizations throughout the region, Jordan said Goodwill merited attention because of its leadership.

“It took me about two years into the job before I finally figured out Goodwill is about two things: education and jobs,” she said.

“If you can educate your people to do the jobs that need to be done, and have the jobs available, those are the two key things you need to do.

“You need a visionary leader of your organization who is really committed,” she said.

“The impressive thing about Goodwill is that’s exactly what they’re doing — educating people so they can get jobs.”

She recalls seeing that leadership at work during her first visit to Goodwill in Macon, When Cherise Turner temporarily served as a Job Connection coordinator at the new Pleasant Hill site, she could identify with many of the clients coming through the door.

A little more than a decade ago, Turner was a single mom, living on government assistance in a housing project. Through Goodwill’s GoodWORKS! Welfare to Work program, she secured a position with Goodwill as a material handler processing donated goods. She also was attending Macon State College, working on a path to personal improvement and career advancement.

Turner decided she didn’t want to work in the warehouse — and soon moved to a

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Goodwill switchboard position, eventually being hired full-time as a receptionist and later promoted into administrative positions at the Macon campus. She now serves as a student advisor for Helms College, Macon Campus.

“Goodwill taught me work ethic and gave me opportunities to grow by allowing me to attend seminars, help out in the Job Connection and learn new skills on a regular basis,” Turner said.

She’s since earned a master’s degree, purchased a home and a car, and adopted a son to add a third child to her family.

“Preparation sets the stage for financial wellness,” said Laine Dreher, Goodwill’s

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In addition, Goodwill’s core mission of “a hand up, not a hand out,” fit seamlessly with the late Peyton Anderson Jr.’s charge to his Foundation to be generous to “good doers,” not “do gooders,” Jordan said.

Vice President of Human Resources. “Our Goodwill helps our employees with this preparation through educational opportunities that will allow them to earn a certificate or degree in an area that will result in working in a field that will remove them from the group known as the working poor. Cherise Turner’s story is a beautiful example of the success of this effort.”

Turner’s ambition led to her personal success, but she also credits Goodwill.

“Because of the opportunities I have obtained I am a better parent, a better employee, a better provider, and I have a purpose,” she said. “I owe it to Goodwill.”

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Donor Profile K N O X

F O U N D A T I O N

For many charitable organizations, the link between giving and outcome isn’t always clear.

At Goodwill Industries, the Knox Foundation easily traces its support to the jobs created through Goodwill’s job training and career services.

“With some organizations, it’s hard to put a finger on how you’re helping,” said Charlie Knox, trustee for the Knox Foundation and a member of Goodwill’s Board of Directors.

“You have a sense that you’re helping, and you hope that you are. But to me it’s easy to enumerate the effect of the creation of a job with an individual.”

himself – it’s going to impact his family, and enough of those families will impact a whole neighborhood.”

That traditional Goodwill story, Knox said, strongly resonates with the Knox Foundation.

It also is admirable that Goodwill’s Board of Directors financially supports Goodwill, and that Goodwill employees have established such a strong record of philanthropic support.

“That strikes a chord with givers, particularly with the Knox Foundation,” he said.

More importantly, Knox said, Goodwill’s job-creating efforts resonate far beyond the individuals who find employment assistance.

Thanks in part to the foundation’s generous donations, the Helms College, Augusta Campus Phase II was completed in 2012, creating what Knox calls “a showpiece” for Goodwill – and one that validates the foundation’s decision to give.

“It’s not just the direct impact on that one life,” he said. “If an individual is able to get trained and find a job when he previously didn’t have one, it’s going to impact more than

“The architecture, the curb appeal, and certainly what goes on inside these walls has met or exceeded our expectations for the gifts we decided to give,” he said.

A sense of renewal, of gratitude for a second chance, surrounds Christopher Brewer as he bustles about his job at Golden Corral in Milledgeville. Whether he’s restocking the buffet lines, clearing off tables or elbow-deep in dirty dishes, Brewer beams with confidence.

After helping to establish that Brewer had a “firm foundation” in his recovery, Cofer coached him through job search training in preparation for taking the next step toward self-sufficiency.

Not so long ago, Brewer needed help climbing up from rock bottom, holding on to what he calls “just a moment of sanity after losing and using.” The Oconee Center in Milledgeville started Brewer on the road to sobriety, and Goodwill Case Manager Charles Cofer steered him toward the Working Solutions program.

“Though he has made mistakes that have caused setbacks in his life, Chris never gives up and has a level of optimism that is contagious,” Cofer said.

Cofer helped place Brewer in a four-week job training program at Golden Corral, and that turned into a permanent position. Brewer now serves as a “utility worker” — capable

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SUCCESS STORY

in all facets of the restaurant’s operation, and even helping to train new employees.

His life turned around by faith in God and his renewed faith in himself, Brewer feels he has “another chance to live again.”

He’s grateful for the opportunity.

“Goodwill Industries gives those who are broken in spirit and lost a foundation and the confidence to not only enter the workforce but to become productive members of society,” he said.

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Donor Profile D R .

“It is a privately funded, not-for-profit organization that actually gets out in the trenches and puts to work people who don’t have jobs.”

G E O R G E

S N E L L I N G

When Dr. George Snelling rides past the main Helms College campus in Augusta — the one that bears his name on the sign over its conference center — he reacts logically, rather than emotionally.

new layer of improvement for the community through the creation of Helms College. It’s a complement to the traditional Goodwill mission of enhancing the lives of people through career training and job placement services.

“In real estate, you have the term ‘highest and best use’ of property,” Dr. Snelling says.

“When I ride by here, I think by far this is the highest and best use this property could have achieved, one that actually benefits the largest number of people and has a major impact on the community.”

“I look at it as an extension of the mission of Goodwill,” Dr. Snelling says. “It functions along the lines of a more advanced version of the Goodwill mission.”

The creation of that campus wouldn’t have been possible without Dr. Snelling’s significant generosity including his donation valued at more than $1 million. This generous philanthropic investment enabled matching grants that pushed the Augusta campus, including the Snelling Center, Edgar’s Grille and Helms College, to fruition.

What was it about Goodwill that moved Dr. Snelling to such heights of philanthropy?

In basic terms, it’s the Goodwill mission.

“It is a privately funded, not-for-profit organization that actually gets out in the trenches and puts to work people who don’t have jobs,” Dr. Snelling says. “It’s a hand up, versus a hand out. You’re giving people an opportunity to become self-sufficient with Goodwill’s help, and I think this is the large appeal to any would-be donor.”

Such donors, he adds, should be further attracted to Goodwill because of the organization’s efforts to build a

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In addition to his significant financial support for Goodwill, Dr. Snelling also provides his service as a volunteer leader and board member for the organization, and hopes his legacy in that regard will be in the continued growth of Helms College.

Others who are financially blessed also should be drawn to share their gifts, Dr. Snelling says.

“People who have assets need to look at the world in a more objective way,” he says. “They may have a little greater calling since they have more assets. They need to look around and see, perhaps, if there’s a way they can have a material impact on their community or region or country, and use some of their resources to have that impact.”

When making a decision about where to share those resources, donors would do well to consider Goodwill, Dr. Snelling says. “Look at Goodwill, look at other charities, and see which one you think is more beneficial, which one where your money will go the furthest in helping people to help themselves,” he advises.

“Goodwill comes out on top.”

SUCCESS STORY

Russ Hamilton has learned all about turning challenges into opportunities.

When he and his coworkers unexpectedly lost their jobs as technicians with a healthcare equipment company, Hamilton used the time off to finish construction on his North Augusta home.

And when he took second place in a chili cook-off, Hamilton saw it as a sign from God that he should pursue his culinary interests.

Thus the opening of the Helms College, Augusta Campus, in October 2012 was fortuitous for Hamilton.

Construction on the college was in its final stages when Hamilton attended his first open house and met Chef David Ross, the department chair of Culinary Education for Helms. Ross would become not just an instructor, but a mentor and booster during Hamilton’s formal culinary education.

“Russ is a very motivated self-starter, and takes the initiative to read and research topics and techniques beyond the regular curriculum,” said Chef Ross. “He puts

time and effort into events outside of class, extending and expanding his knowledge base in search of self-improvement.”

As Hamilton learned classical French culinary techniques, his instructors also learned of Hamilton’s love for a mainstay of Southern cuisine: barbecue. They encouraged Hamilton to enter a barbecue competition where he took first place.

The victory came with a boost in confidence and a cash prize, which Hamilton used to purchase a large barbecue grill that he can tow not just to competitions, but also to catering jobs with the new company he opened after becoming one of the first graduates of Helms College, Augusta.

For prospective students thinking about a career in culinary arts, Hamilton urges them to consider Helms because of the tremendous encouragement from faculty and staff.

“Everybody is just so supportive of you; you can definitely tell everybody is really rooting for you.

They want the best for you. They want to see you succeed.”

“Everybody is just so supportive of you; you can definitely tell everybody is really rooting for you,” he said. “They want the best for you.

They want to see you succeed.”

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Volunteer Services: GForce Each year, Goodwill recruits, trains and assigns hundreds of volunteers who generously give their time in support of

Volunteers are a vital part of extending Goodwill’s mission in the community. Each year, Goodwill recruits, trains and assigns hundreds of volunteers who generously give their time in support of programs, businesses and special projects that change people’s lives.

From organizing donation drives to working in administrative roles, volunteers make a powerful contribution to Goodwill’s capacity to serve.

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To better capture the dynamic nature of the role of volunteers in advancing Goodwill’s mission, Volunteer Services now operates under a new brand: GForce.

GForce offers opportunities for men, women and teenagers to experience the mission of Goodwill first hand, and see how Goodwill impacts the lives of its clients and their communities.

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Trained more than 900 new volunteers

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GForce volunteers contributed more than 22,800 hours of service

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Court mandated volunteers contributed more than 15,500 hours of service

that change

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Launched the Peer to Peer Mentoring Program for Helms College students

people’s lives.

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Partnered with local schools in Macon and Aiken for school donation drives;

programs, businesses and special projects

572 students from three schools donated more than 11 tons in Macon, and 890 students from five schools donated almost 18 tons in Aiken

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Community volunteers taught 274 classes through the local Job Connections and Goodwill Corporate University

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Launched a registration and management system to allow volunteers to sign up to volunteer on Goodwill’s website

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Hosted seven local authors for book signings at GoodBooks in Macon, and hosted eight local artists for shows at Hire Grounds in Augusta

volunteer services

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Volunteer Leader of the Year In October 2011, Goodwill began a partnership with True North Church in North Augusta, S.C., to expand the reach of the Buena Vida Program through volunteer-led English as a Second Language (ESL) classes.

During that time, Nicole Juhan recruited and trained additional volunteers to sustain these classes. Under her leadership, the original three volunteer teachers have continued to work with students on a weekly basis while Juhan has recruited nearly two dozen additional volunteers to provide one-on-one assistance with students.

“Nicole is an amazing individual, very helpful, friendly, personable and always willing to go an extra mile,” said Elsa Bustamante, Goodwill’s Hispanic Services Manager.” Her undaunted dedication to sustain Goodwill’s conversational English has contributed significantly toward removing language and cultural barriers experienced by Hispanics who speak little to no English.”

Classes are offered year-round at the Job Connection at the Helms College, Augusta Campus, and Juhan has taken her “lessons” outside the classroom. Some of her regular students can often be found working alongside True North volunteers at a community garden.

This provides a unique opportunity for students to practice their new language skills in the real world and enjoy the fruits of their labor with free fresh fruits and vegetables to share with their families.

“We are so grateful to have volunteers like Nicole helping to spread the mission of Goodwill to students and other volunteers.

Her dedication to the ESL program is a true testament to her spirit of servant leadership,” said Ivey Hall, Director of Volunteer Services.

NICHOLE JUHAN

Since starting with the program in 2011, Juhan has led volunteers to donate more than 1,300 hours of classroom time, with 181 ESL students in Fiscal Year 2013.

Community Partners of the Year Each week, dedicated ministers from four communities spend about 15 minutes leading a chapel program for the staff, students and trainees of Goodwill. This brief spiritual time lasts far beyond the 15 minutes by bringing our Goodwill family together to celebrate, comfort and pray with one another. The chapel program was started in 2005 with help from Bob Moon, a dedicated Goodwill board member and senior pastor at Martha Bowman

United Methodist Church in Macon. For the past eight years, the program has continued to grow and services are now offered in three cities, with additional services starting in Dublin and Lake Oconee. The program is a voluntary benefit and all employees, clients, students and volunteers are invited to participate.

We are very grateful to the following chapel leaders for the time they take to spend time with our Goodwill family:

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• Dr. Jason Thomley • John Brigmond, Heartland Hospice

• Renee Howell, Trinity-on-the-Hill United Methodist Church

• Chaplain Charley Chase, First Presbyterian Day School

• Father Mike Ingram, St. Theresa Catholic Church

• Pastor Brandon Pitts, Covenant Church of Jesus Christ

• Rev. Reese LeRoy, Vineyard Church

A I K E N , S. C. • Fred Giles, Cedar Creek Church

VOLUNTEER MINISTRY

• Lavarne Harris, Alliance Hospice • Dr. Finley Limehouse, Regency Hospice • Rev. Danny Black, United States Army • Rev. Lane Lowery, Warren Baptist Church • Rev. Joseph Humphries, Warren Baptist Church • Rev. Grant Janick, Warren Baptist Church [Represented in Photo]

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The Job Connection

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The Job Connection is a community resource center connecting job seekers with employers and providing placement assistance and other resources free of charge to the general public. Resources include updated regional and local job leads, access to computers, internet, copiers, phone and fax machines. Job Connection staff members assist individuals in creating industry-specific resumes and developing successful interview and work retention skills through individual

DI VE R SITY J O B FAIR 2013

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and classroom activities. Job Connection centers conduct several career fairs each year in the communities they serve, including fairs focusing on diversity and individuals with disabilities.

Goodwill operates nine Job Connections in Macon, Warner Robins, Dublin, Eatonton, Augusta and in Aiken, S.C. The centers are equipped with a bilingual staff member providing access to resources, services and staff to assist patrons with limited English skills.

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Persons served: 20,033

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Customer contacts: 56,496

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Persons served: 1,609

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Persons placed: 2,986

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Customer contacts: 3,845

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Persons placed: 148

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Provided ESL instruction to

ALSO IN FISCAL YEAR 2013, JOB CONNECTION:

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181 new Hispanic individuals

> Opened a Job Connection at the Kroc Center in Augusta in partnership with the Salvation Army.

> Established core Job Connection curriculum as an additional service to job seekers.

> Was awarded a three-year grant to continue growing services to Hispanic communities.

Goodwill Staffing Services Goodwill Staffing Services is a community-based, non-profit alternative staffing organization that offers skills training and places job seekers in temporary and temp-to-perm jobs that meet the needs of Middle Georgia and CSRA businesses. The focus of the service is on positions supporting the curriculum of Helms College. Goodwill Staffing Services provides temporary, temp-to-hire and direct-hire placement services and basic training in the following industries: • Retail

• Manufacturing

• Hospitality/Food Service

• Logistics/Warehouse

• Customer Service

• Office/Clerical

• Custodial

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Provided education, training or employment to 1,591 new employees

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Placed Goodwill Staffing employees in jobs earning wages to support their families and communities for 24,427 work days

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Filled 1,420 new work assignments

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Placed 157 employees on temporary assignments resulting in permanent jobs

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Provided $1.1 million in hourly wages

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Workforce Development Workforce Development works primarily with individuals with employment barriers that are physical, cognitive or economic/ environmental in nature. Specific service programs exist for individuals with disabilities, individuals who are homeless, and those who are economically challenged. Workforce Development also works with returning veterans who may have been physically injured or are experiencing psychological

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effects as a result of their military service and with disadvantaged youths. Workforce Development programs typically require more intensive rehabilitation than other services within Goodwill’s community outreach and mission-based services; however, the goal as with all Goodwill programs is to assist individuals with the skills and resources required to garner and retain competitive employment.

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Provided services to 830 individuals

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Provided 56,496 days of Workforce Development skills training

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Assisted 276 into competitive employment

Goodwill operates Workforce Development programs in Macon, Warner Robins, Dublin, Eatonton, Augusta and in Aiken, S.C. Workforce Development also supports Goodwill’s Good VocationsSM service contracts at Warner Robins Air Force Base and Fort Gordon, providing case management and job coaching services to its severely disabled workforce.

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Retail Stores and Attended Donation Centers Goodwill retail training stores and donation centers are the most visible and most recognized symbol of Goodwill’s presence in the community. The retail stores and book stores generate more than 50 percent of the agency’s operating budget.

These donor-driven stores offer gently used clothing, furniture, electronics and

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other merchandise at great savings. Goodwill shoppers find bargains to help stretch their budgets while directly contributing to Goodwill’s mission. Eighty-two cents of every dollar shoppers spend in Goodwill stores is locally reinvested in job skills training and placement programs that help people gain independence through employment.

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$18.8 million in annual sales

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412,066 material donors

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34 vehicles donated for resale

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1,194,041 shoppers

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33,575 training hours provided to retail employees and clients

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Shop & Donate IN MIDDLE GEORGIA Centerville Attended Donation Center Galleria Mall 2922 Watson Blvd Centerville, Georgia Next to Golden Corral Sun - Sat 9 a.m.- 6 p.m.

Dublin Retail Store 2005 Veterans Blvd Dublin, Georgia (478) 296-9617 Mon - Sat 9 a.m.-8 p.m.

Sun Noon-6 p.m.

Hardeman Ave Attended Donation Center 1948 Hardeman Ave Macon, Georgia Mon - Sat 7 a.m.-6 p.m.

Sun 9 a.m.-6 p.m.

Kathleen Retail Store 1111 Georgia Highway 96 Kathleen, Georgia (478) 987-0286 Mon - Sat 9 a.m.-8 p.m.

Sun Noon-6 p.m.

Lake Oconee Retail Store 1030 Lake Oconee Parkway Eatonton, Georgia (706) 485-0245 Mon - Sat 9 a.m.-8 p.m.

Sun Noon-6 p.m.

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Macon Retail Store 5171 Eisenhower Parkway Macon, Georgia (478) 471-4803 Mon - Sat 9 a.m.- 7 p.m.

Sun Noon-6 p.m.

Macon Retail Store 6235 Zebulon Road, Suite 160 Macon, Georgia (478) 757-9769 Mon - Sat 9 a.m.-8 p.m.

Sun Noon-6 p.m.

Macon Attended Donation Center Capital City Bank 6200 Skipper Road Macon, Georgia Sun - Sat 9 a.m.- 6 p.m.

New! Warner Robins Retail Store 2823 Watson Blvd Warner Robins, Georgia (478) 953-9300 Mon - Sat 9 a.m.-8 p.m.

Sun Noon-6 p.m.

Augusta Attended Donation Center Augusta Exchange Corner of Robert C Daniel Jr. Pkwy & Agerton Lane Augusta, Georgia Next to Target Sun - Sat 9 a.m.-6 p.m.

Warner Robins Retail Store 2209 Moody Road Warner Robins, Georgia (478) 328-2931 Mon - Sat 9 a.m.8 p.m.

Sun Noon-6 p.m.

Evans Attended Donation Center Regions Bank 4385 Washington Road Evans, Georgia Sat & Sun 9 a.m.-6 p.m.

IN THE CSRA

Macon Attended Donation Center 5425 Bowman Road Macon, Georgia (Next to Mellow Mushroom) Sun - Sat 9 a.m.-6 p.m.

Macon Attended Donation Center Publix Shopping Center 245 Tom Hill Sr Blvd Macon, Georgia Sun - Sat 9 a.m.-6 p.m.

Milledgeville Attended Donation Center 2783 North Columbia Street Milledgeville, Georgia Wed - Sat: 11 a.m.-5 p.m.

Sun Noon-5 p.m.

Aiken Retail Store 1015 Pine Log Road Aiken, South Carolina (803) 644-4601 Mon – Sat 9 a.m.-8 p.m.

Sun Noon-6 p.m.

Augusta Retail Store 3179 Washington Road Augusta, Georgia (706) 863-3445 Mon - Sat 9 a.m.-8 p.m.

Sun Noon-6 p.m.

New! Augusta Attended Donation Center 655 NW Frontage Road Augusta, Georgia Near CarMax Sun – Sat 9 a.m.-6 p.m.

C O N N E C T I O N S

Aiken, SC 1015 Pine Log Road, Ste. 103 Aiken, SC 29803 (803) 649-7694 Monday -Friday 8 a.m.-5 p.m.

Augusta (Three Locations) 3179 Washington Road Augusta, GA 30907 (706) 447-5195 Monday -Friday 8 a.m.-5 p.m.

1755 Broad Street Kroc Center Cottages Augusta, GA 30904 (706) 364-3714 Monday-Thursday 8 a.m.-5 p.m.

3120 Peach Orchard Road Augusta, GA 30906 (706) 790-8500 Monday -Friday 8 a.m.-5 p.m.

Dublin 2005 Veterans Blvd.

Suite 35-A Dublin, GA 31021 (478) 246-6555 Monday -Friday 8:30 a.m.-5 p.m.

Eatonton/Lake Oconee 1030 Lake Oconee Parkway Eatonton, GA 31024 (706) 485-0244 Monday-Friday 8 a.m.-5 p.m.

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Grovetown Attended Donation Center Gateway Center Grovetown, Georgia Wal Mart Parking Lot Next to Furnish 123 Sun - Sat 9 a.m.- 6 p.m.

Martinez Retail Store 4074 Washington Road Martinez, Georgia (706) 855-8559 Mon – Sat 9 a.m.-8 p.m.

Sun Noon-6 p.m.

North Augusta Attended Donation Center 1177 Knox Avenue North Augusta, South Carolina Ruby Tuesday Parking Lot Sun - Sat 9 a.m.- 6 p.m.

South Augusta Retail Store 3120 Peach Orchard Road Augusta, Georgia (706) 790-3800 Mon – Sat 9 a.m.-8 p.m.

Sun Noon-6 p.m.

Macon (Two locations) 5171 Eisenhower Parkway Macon, GA 31206 (478) 471-4816 Monday -Friday 8:30 a.m.-5 p.m.

New! Pleasant Hill 2193 Vineville Ave Macon, GA 31204 (478) 749-9008 Monday-Friday 9 a.m.-3 p.m.

Warner Robins 2209 Moody Road Warner Robins, GA 31093 (478) 922-9192 Monday -Friday 8:30 a.m.-5 p.m.

| Goodwill Industries of Middle Georgia and the CSRA 15

Helms College “We are seeking to prevent pauperism rather than relieve it, and to do so by teaching trades to the unskilled and offering self-respecting work to the unfortunate who need it, and also training workers to manage their own enterprises.”

Helms College, named in honor of Goodwill’s founder, Dr. Edgar J Helms, is the first statelicensed and nationally accredited college of its kind. Education and skills training are a key component to helping people who are unemployed and underemployed reach their career goals. Helms College delivers that mission through post-secondary education programs.

Helms College opened its second campus in Augusta in October 2012, complementing the educational opportunities offered to the Middle Georgia region by the original Macon campus.

Both campuses earned approval for Title IV eligibility in 2012, thereby allowing students to

F I S C A L

>>

use their federal financial aid for education at Helms as of Fall Quarter 2012. The benefit of availability of financial assistance was immediately evident in the growth in enrollment.

Helms College also has begun partnering with Workforce Development and Goodwill Staffing Services to develop pre-employment training workshops that will feed into a stackable credentials format, ultimately giving clients a head start toward a Helms College education. Through careful curriculum planning and assessment, individuals can accumulate learning experiences that translate into a college course.

Y E A R

Enrolled 124 new students across

H I G H L I G H T S :

>>

two campuses

>>

Fanning Institute six industry clusters

Provided 10,421 instruction days

with which Helms College would

through Polly Long Denton School

grow programmatic curriculum and

of Hospitality in Macon and the

— Dr. Edgar J. Helms

applied learning. These include:

School of Hospitality in Augusta

>> >>

Identified through a collaboration and subsequent study with the

• Hospitality/Culinary

Maintained a graduation rate for

• Health Sciences

students above 87 percent

• Customer Service

• Business/Clerical

• Industrial Trades/Logistics/ Manufacturing

• Holistic Arts

Placed student graduates in their field of study at a rate of 75 percent

16 Goodwill Industries of Middle Georgia and the CSRA |

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Hospitality The Hospitality Department, AKA Edgar’s Hospitality Group, consists of Edgar’s Bistro, Edgar’s Grille, Anderson Conference Center, Snelling Center, Hire Grounds Café, GoodBooks and Edgar’s Catering. These applied learning business units within Goodwill provide another set of social enterprises that support and promote Goodwill’s mission to the community.

Hospitality also operates two Hire Grounds Café locations (Macon/Augusta) where donated print and media are sold amidst a trendy, fun café environment. An e-commerce operation for the online sale of print and media products is an additional business unit within GoodBooks.

founder Dr. Edgar J. Helms, are full-service restaurants that provide Helms College culinary students first-hand experience in food preparation and presentation in an upscale experiential learning venue.

Edgar’s Catering services greater Macon and Augusta areas, from small private parties to large conventions. Edgar’s Hospitality Group secured a foodservice contract with Central Georgia Technical College for the Macon and Warner Robbins campuses that began service in fall 2013.

Anderson Conference Center (Macon) and Snelling Center (Augusta) host corporate meeting and social events for a few attendees to a few hundred. The centers offer specially

Y E A R

H I G H L I G H T S :

>>

16,716 guests served in Edgar’s Bistro and Edgar’s Grille

>>

22,923 guests served through the Anderson and Snelling conference centers

>>

78,884 customer transactions at Hire Grounds Café locations

>>

12,207 GoodBooks media products purchased through e-commerce

WWW.EDGARSGRILLE.COM

|

A U G U S TA , GEORGIA

designed meeting spaces equipped with premiere Wi-Fi technology and audiovisual amenities and customized catering menus from Edgar’s restaurants. Both provide additional applied-learning experiences for students of Helms College.

Edgar’s Bistro (Macon) and Edgar’s Grille (Augusta), named for Goodwill Industries

F I S C A L

EDGAR’S GRILLE

H O S P I TA L I T Y G R O U P

WWW.ANDERSONCONFERENCECENTER.COM A N N U A L

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|

WWW.EDGARSHOSPITALITY.COM

| Goodwill Industries of Middle Georgia and the CSRA 17

Contract Services VALUABLE

JOB T RAIN IN G

Goodwill’s Contract Services Department is a major generator of revenue for Goodwill.

Contract Services provides janitorial services and cleans more than 5 million square feet per day. The department provides valuable job training for Goodwill and Good

F I S C A L

Vocations trainees, most of whom have severe disabilities or barriers to employment.

Contract Services has exceeded government expectations at Warner Robins Air Force Base for more than 30 years, and at Fort Gordon for 17 years.

Y E A R

H I G H L I G H T S :

>>

Managed $9 million in government and business services

>>

Renewed an annual $1 million contract for five years with Fort Gordon

>>

Employed 226 in Contracts Department with average hourly wage of $11 per hour before benefits

>>

Provided 236,567 hours of employment to individuals with severe disabilities

18 Goodwill Industries of Middle Georgia and the CSRA |

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Corporate University Goodwill’s Corporate University offers a comprehensive program designed to enhance the skills and knowledge of Goodwill employees, leading to a workforce of highly energized and productive employees and a strengthened organization capable of delivering more efficient and valuable services to the community.

Goodwill Corporate University offers Individual Development Plans, instructor-led training, eLearning classes and a variety of tools and activities to help employees reach academic and career goals.

F I S C A L

>>

Y E A R

Corporate University maintains qualified staff which consists of 22 internal trainers to provide career counseling, academic advising and performance and behavioral coaching. The core curriculum consists of courses in customer service, business ethics, communication skills, conflict resolution and problem solving. Corporate University’s educational tracks allow us to provide a variety of online and instructor led training programs to meet the needs of all employees.

ONLINE & INSTRUCTOR-LED PROGRAMS

H I G H L I G H T S :

Provided 68 instructor-led classes resulting in 4,029 training hours which include Leadership Café, Lunch and Learn and Power Hour series

>>

Offered more than 2,000 eLearning classes to Goodwill Employees

>>

Assisted 405 employees in competing their Individual Development Plans

>>

Trained 60 new retail employees

>>

Provided career counseling and academic advising to employees seeking educational advancement from GED to Ph.D.

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| Goodwill Industries of Middle Georgia and the CSRA 19

McCormick Wilkes

SERVICE AREA

Greene

Edgefield

Lincoln

Columbia McDuffie

Taliaferro

Aiken

Warren Putnam

Pike

Lamar

Hancock

Jefferson

Bibb Crawford

Burke

Washington

Monroe

Upson

Glascock

Baldwin

Jones

Barnwell

Richmond

Wilkinson

KEY

Johnson

Twiggs

R ETA I L S T O R E

Peach Bleckley

Houston

J O B C O N N EC T I O N

Laurens

S TA F F I N G S ERVI C ES D O N AT I O N C EN T ER R ES TA U R A N T & C O N F ER E N C E C E N T E R

Pulaski Dooly

H EL MS C O L L EGE F U T U R E S I T E O F H EL MS C O L L E G E

2012–2013 Impact H U M A N

I M P A C T

E C O N O M I C

>> 21,001

>> $ 136.4 Million

CLIENTS SERVED BY GOODWILL

TO TA L EC O N O MIC IMPA C T*

I M P A C T

>> $ 43.4 Million

>> 3,284

GO VERN MEN T A S S IS TA N C E S AVED*

CLIENTS PLACED

>> $ 53.8 Million

>> 730

IN WA GES E AR N E D BY C LIEN TS P LA C ED O U TS IDE O F GO O DWILL *

EMPLOYEES

>> $ 16.6 Million

>> 412,067 M AT E R I A L D O N O R S

IN WA GES EA RN ED BY EMP LO Y EES A N D C LIEN TS E MP LOY E D AT GO ODW ILL*

>> 1,194,041

>> $ 21.4 Million

STORE CUSTOMERS

TO TA L ES TIMATED IN C O ME A N D PAYR OLL TA XES PAI D BY EMP LO Y EES , C LIENTS A N D GO O DWILL*

>> $ 1.2 Million TO TA L S A LES TA X C OLLE C TE D *Estimated 20 Goodwill Industries of Middle Georgia and the CSRA |

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Fiscal Year 2012–2013 Financial Report R E TAI L

REVENUE & PUBLIC SUPPORT

CO NTR ACT SERVICES FUNDR AI SI N G E DUCATI O N & CAR E E R SE RVICES

B A L A N C E S H E E T

STAFFI NG SERVICES O THE R

For the year ending on 06/30/2013

ASSETS $1,413,942

Cash and Certificates of Deposit

7,428,975

Other Current Assets

33,667,184

Fixed Assets and other Noncurrent Assets

$42,510,101

TOTAL ASSETS

LIABILITIES Current Liabilities

$4,932,458

Noncurrent Liabilities

20,701,715

Net Assets

16,875,928 $42,510,101

TOTAL LIABILITIES AND NET ASSETS

S T A T E M E N T O F R E V E N U E S, E X P E N S E S A N D C H A N G E S I N N E T A S S E T S REVENUE & PUBLIC SUPPORT $18,756,577

Retail Contract Services

9,266,574

Fundraising

1,863,083

Education & Career Services

3,067,354

Staffing Services

510,407

Other

623,782 $34,087,777

TOTAL REVENUE

EXPENSES $26,312,752

Program Services

6,166,912

Management & General

282,917

Fundraising

$32,762,581

TOTAL EXPENSES

T O R E I N V E S T I N M I S S I O N & C A PA C I T Y B U I L D I N G

$1,325,196

Audited by Mauldin & Jenkins, LLC A N N U A L

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| Goodwill Industries of Middle Georgia and the CSRA 21

Board of Directors Raymond H. Smith, Jr. – Chairman

George N. Snelling – Vice Chair

President

Retired Dentist/Real Estate Developer

Smith, Brown, & Groover Inc.

Snelling Properties, LLP

Bennett Yort – Vice Chair

Stephen Denton Jr. – Secretary

Financial Advisor

President

Merrill Lynch

Archadeck of Central Georgia

Dr. John C. David – Treasurer

Patrick G. Blanchard – Past Chair

President & CEO

Vice Chairman of the Board

Daviron Healthcare

First Bank of Georgia

Ricardo Bravo

Kathy Burgamy

Attorney

Community Leader

Ricardo Bravo, LLC

22 Goodwill Industries of Middle Georgia and the CSRA |

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Dr. Connie L. Drisko

Dr. Paul Jones

Dean and Merritt Professor

Vice President for Administration & Operations

Georgia Regents University, College of Dental Medicine

Georgia College & State University

Charles E. Knox

Julie McAfee

Financial Advisor

Community Leader

Morgan Keegan & Company

Robbin W. Morton

Kevin Pethick

President/CEO

Executive Vice President and Legal Counsel

Secure Health Plans of Georgia, LLC

WW-TW Enterprises, LLC

Fred T. Stitt

James K. Stiff

President

President/CEO

Portable Services, Inc.

Goodwill Industries of Middle Georgia & the CSRA

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| Goodwill Industries of Middle Georgia and the CSRA 23

NON-PROFIT U.S. POSTAGE

PAID PERMIT NO. 60 MACON, GA

5171 EISENHOWER PARKWAY MACON, GA 31206 231 FURY’S FERRY ROAD SUITE 210 AUGUSTA, GA 30907

DONATE

RESELL

FUND

EMPLOY

You donate gently used items to Goodwill.

We sell your donation in our stores and online.

Proceeds from sales go to fund job training and other services to prepare people for sucess.

With Goodwill’s help, people in our community find good jobs.

W W W . G O O D W I L L W O R K S . O R G