The
10
Principles
Of Supervisor Excellence How to be a successful Supervisor
2
CONTENTS
4
Principle 1 Communicate Effectively
Principle 2 Demonstrates Technical Expertise Principle 3
Responsible. Independent. Accountable.
10
13
Principle 4
Leadership Ability Principle 5
Focused and Organised
7
16
3
CONTENTS
19
Principle 6 Adapt to and Implement Change
22
Principle 7 Promote Key Values Principle 8 Team Building Skills
Principle 9 Decision Making Principle 10 Results Driven
25 28
31
4 Principle 1
1
Communication is the core to any business. Giving and receiving information are two of the prime competencies of a Supervisor.
5 2
Before communicating concerns or problems to management, make sure you are prepared with all relevant details and any potential solutions.
3
Information to all levels of employees should always be precise and factual.
6 4
Ensure that you always have an updated list of internal and external contact numbers.
5
Build a dialogue with your team through listening effectively and asking questions that elicit open responses and trust.
7 Principle 2
Demonstrates Technical Expertise 1
Always spend time on developing and training personnel.
8 2
Work on improving your technical know-how and job knowledge continuously.
3
Understand the details, procedures and steps required to complete your tasks effectively.
9 4
Always work together and ensure that job tasks are completed accurately and successfully.
5
Ensure you and your team understand all the relevant systems required for departmental success.
10 Principle 3 Responsible Independent Accountable
1 Always work in the interest of the company
11 2
Always take responsibility for your work and your team’s work. Make sure you give credit where it is due.
3
Always go through emails at the earliest opportunity.
12 4
As Supervisors, we are supposed to be observant right from the outer gate: Any abnormality, correct immediately. Don’t wait for your Manager to tell you.
5
As a supervisor, keep yourself informed about key personnel on leave.
13
Principle 4
Leadership Ability
1
Be proactive and not reactive.
14 2
Leaders always need to show by example. If you want your team to be punctual, make sure you’re there on time.
3 Exemplify the behaviours and characteristics that you want to encourage in your team. In other words, walk the talk.
15
4 Leadership is about taking responsibility and treating others always with dignity and respect.
5 Develop the habit of in-depth know-how/ awareness of issues and have the bigger picture.
16 Principle 5
Focused and Organised 1
Know your job description and what the company expects from you.
17 2
Keep focused on departmental goals and ensure that your whole team is working towards target success.
3
Always follow the procedures and safety guidelines, and take security and safety issues very seriously.
18 4 Check key quality parameters on a regular basis.
5
Make yourself aware of the company’s rules, regulations, code of conduct and disciplinary code.
19 Principle 6
Adapt to and Implement Change 1
Be enthusiastic with implementing new innovative ideas or ways of working.
20 2 Always be up to date with the latest changes to technology, legislation, etc, and inform others of potential new requirements.
3 Look for opportunities to make changes and discuss them with your team.
21 4
Support your team during new change initiatives and help them adapt and learn new required skills.
5 Show by example how to adapt to changes in the work environment.
22 Principle 7
Promote Key Values 1
Lead by example
23 2
Develop the habit of checking and correcting the small things/issues.
3
Keep yourself informed about the events in the company a nd prepare in advance accordingly.
24 4 Carry out random audits to ensure compliance with procedures by your staff.
5
Have good relations across the board.
25 Principle 8
Team Building Skills 1
When in doubt always ask, don’t hesitate to take advice.
26 2
Always seek your Manager’s advice on communications.
3
Have good relations across the board.
27 4
Encourage employees to improve their skills and give them opportunities to learn.
5
Understand the importance of coaching and mentoring your team.
28 Principle 9
Decision Making
1
Give special emphasis to Process Safety, ensure all the process incidents and near misses are captured in the database.
29 2
Safety is everyone’s responsibility, do not turn away when you observe anything wrong, take corrective measures.
3 The best decisions are made when not done in isolation of others, but collaboratively with colleagues who can share valuable insight.
30 4
Support management decisions and implement them positively with your team.
5
Always be thoughtful, deliberate, comprehensive in your decisions and communicate the information necessary to your team.
31 Principle 10
1
Results Driven
Focus your entire team on achieving the set results and help them prioritise their own workloads.
32
2
Follow up until successful completion
3
Set specific and measurable goals and match your resources so as to achieve success.
33 4
Start with the end in mind. Develop a clear picture of what you want to accomplish and share it with your team.
5
Develop the habit of going the extra mile if you want to be successful.
Gulf Petrochemical Industries Company
The
10
Principles
Of Supervisor Excellence How to be a successful Supervisor
Issue 1 - 2016
P.O.Box 26730 Manama Kingdom of Bahrain Tel: (+973)17731777 Fax: (+973)17731047 www.gpic.com gpic@gpic.com