BEHIND THE BRILLIANCE: THE HUMANS WHO INSPIRE HYATT
Celebrating the extraordinary team behind your unforgettable experience
The Official Newsletter of Grand Hyatt Manila
You won’t regret it!
“This is among the top 3 best hotels I have stayed at in my lifetime. Everything from hospitality to food to services was top notch. All for the most reasonable price!”
-bbqadmirer
-Euro S Didn’t want to leave.
Exceptional Service!
“We stayed only one night in Hyatt Grand, BGC, Manila; preparing to return for the States. They welcomed and sent us off in style. Rooms were modern beauty, clean and comfortable beds. Loved the short time we stayed.”
“The best hotel in BGC. Superb service - exceptional, I must say. . We stayed to celebrate my daughter’s 4th birthday - it instilled in her a “GRAND MEMORY”. Thank you!.”
-JessicaL7068
A festive WELCOME
FROM THE
As the Christmas season approaches, we extend our heartfelt welcome to you and your loved ones. This time of year is filled with joy, warmth, and the spirit of giving, and we are excited to share these moments with you. At Grand Hyatt Manila, we strive to create a festive atmosphere where you can relax, celebrate, and make cherished memories with family and friends.
In this issue of our newsletter, we invite you to discover the remarkable individuals who make Grand Hyatt Manila a haven of excellence.
From the inspiring women leading our team to our new leaders and the talented chefs redefining our culinary landscape, we proudly highlight our ‘Grand Makers.’ Join us in celebrating their dedication, creativity, and passion as they craft unforgettable experiences for you, our valued guests. Let the festivities begin!
TEAM AT GRAND HYATT MANILA
‘Tis the season of teamwork. The second issue shines the spotlight on the Humans of Hyatt.
Thoughtfully sourced, carefully served. Purpose is the underlying care of Grand Hyatt Manila’s food and beverage philosophy.
Embracing a more sustainable future is at the heart of our mission, and we’re thrilled to partner with Lumitics, an innovative food waste management solution. Lumitics uses advanced technology to monitor and analyze food waste in real-time, enabling us to make informed decisions that enhance our culinary practices while minimizing waste.
This initiative empowers us to create meaningful changes that not only reduce waste but also ensure our guests enjoy fresh, delicious meals crafted with care. We believe that every bite counts, and together, we can create memorable dining experiences that honor both our guests and the planet.
We invite our guests to join us on this journey by savoring our dishes while being mindful of their food choices. Your feedback is invaluable to us, and we encourage you to share your thoughts on our offerings. Together, we can make a meaningful impact as we work toward a more sustainable future and toward caring for our planet. Your support and involvement truly matter.
HYATT WORLD OF CARE
Meetthe WomenBEHIND EXCELLENCE
What inspires you to go above and beyond?
From left, Anmi Luna, Director of Events; Meg Tejero, Florist; Florie Delos Santos, Hygiene Manager; Feline Dacumos, Housekeeping Room Attendant; Gadz Ong, Chef de Cuisine at The Cellar; Jacky San Juan, Assistant Manager at Florentine.
OUR EXCELLENCE
Anmi Luna, Director of Events
Years of service: 8 years
“Transforming blank spaces into vibrant experiences that bring joy and excitement to our guests is a feeling beyond words. To be able to see a client’s vision come to life and knowing that I, alongside my team, have played even a small part in that process fuels my passion every single day.”
Meg Tejero, Florist
Years of service: 7 years
“Truly, it is a privilege that art as a medium allowed me to draw my attention to the tiniest details. Beauty is merely second to knowing that I created something of Grand value, especially in the world of flowers. When working with delicate forms like these, there is a concept that runs deeper than mere display. Rather, it further gave life to my vision of the Ephemeral Efflorescence of Floral Art, wherein we only bloom to fade and we fade to resurrect again. Plus, the smiles of the guests further take root in that contribution. This is the story I wish to tell.”
Florie Delos Santos, Hygiene Manager
Years of service: 3 years
“What truly shapes my working ways is way bigger than what can be seen. It is not only in the way I ensure the comfort and safety of my guests, but in the choices I make. Each decision laid is a difference made, whether it is in the hygiene standards we maintain or the ingredients we have delivered in the hotel, and I take Grand pride knowing that I made an impact there.”
Feline Dacumos, Housekeeping Room
Attendant
Years of service: 7 years
“I am driven by the fulfillment of creating memorable experiences for guests. Enhancing their stay through personalized service, attention to detail, and a warm attitude motivates me. Seeing guests happy and relaxed brings me great satisfaction, knowing I contributed to their special visit. Additionally, connecting with diverse individuals and providing exceptional hospitality gives me pride and purpose.”
Gadz Ong, Chef de Cuisine at The Cellar Years of service: 7 years
“I draw inspiration from the vibrant flavors of Spain and the Mediterranean. Every dish is a labor of love, and I’m committed to achieving the possible result so our guests can savor and appreciate each bite. I especially love it when guests express how much they enjoy our dishes, which pushes me to constantly refine and elevate my craft.”
Jacky San Juan, Assistant Manager at Florentine
Years of service: 7 years
“I’m inspired by the opportunity to deliver the highest quality cakes and pastries to our guests, crafting unique drinks, building relationships with regular guests, and welcoming new ones in a warm, atmosphere where they can relax and enjoy their food is truly fulfilling. Working alongside a diverse group of colleagues further motivates me, as it enriches the collaborative spirit and enhances our ability to provide exceptional service.”
Every Bite and Every Sip is Grand
YOUR GUIDE TO GRAND HYATT MANILA’S CULINARY DELIGHTS
Book your table at Pool House
Sip Into Tiki Bliss at the Pool House
Indulge in our new tiki cocktails at the hotel’s tropical hideaway. Crafted with tropical flavors and premium spirits, these refreshing drinks are perfect for unwinding and enjoying the moment by the pool.
Open daily | 10:00 AM to 10:00 PM Starts at PHP 580++
The Cellar’s Lunch Experience is Here!
Discover a new side of The Cellar as it opens its doors for lunch! Immerse yourself in the warm, Spanish-Mediterranean charm by day and indulge in classic favorites alongside an exciting new menu featuring Filipino specialties crafted to delight your palate. Whether you’re in the mood for a leisurely lunch or a midday escape, The Cellar promises an unforgettable culinary experience.
Lunch | Monday to Friday, 11:30 AM to 2:00 PM
Reserve your spot at The Cellar
Book your table at The Grand Kitchen
Flavors of the World, Made Fresh At The Grand Kitchen
Indulge in a vibrant buffet experience with every dish freshly prepared à la minute by our international chefs. Explore a world of flavors with Japanese and Korean favorites, sizzling grills, handcrafted pasta, Chinese specialties, and authentic Filipino classics. Enjoy the perfect fusion of global and local cuisine, made to perfection.
Treat yourself to a bountiful lunch with unlimited dim sum. Five skilled Chinese chefs expertly craft each dish, blending beloved classics with exciting new creations. Enjoy every bite, perfectly paired with free-flowing hot and iced tea, along with delightful soup, noodles and desserts.
Dim Sum Unbound Monday to Saturday, 11:30 AM to 2:30 PM PHP 1,688 net per person
Additional info:
Celebrate your birthday in No. 8 China House and enjoy a complimentary ice cream and birthday noodles for parties of 10 to 30.
Book your table at No. 8 China House
Dim Sum Unbound at No. 8 China House
World of Hyatt Members get 25% off daily dinner buffets and Sunday brunch until 30 November when dining with a minimum of 2 and a maximum of 10 full paying guests.
The Grand Buffet
Lunch | 12:00 PM to 2:00 PM, Monday to Saturday | PHP 1,888 net per person
Dinner | 5:30 PM to 9:30 PM, Daily | PHP 2,500 net per person
The Grand Sunday Brunch
12:00 PM to 2:30 PM | PHP 3,000 net per person
Roving live stations, roasted duck, seafood, whole lechon and more
A Grand Afternoon Tea at The Lounge
Step into A Grand Wonderland Tea Affair at The Lounge, where British-inspired treats and teas transport you to a charming afternoon escape.
Available until 21 November Afternoon Tea Set
Monday to Thursday, 2:30 PM to 5:30 PM | PHP 2,950 net for two persons
Afternoon Tea Buffet
Friday to Sunday, 2:30 PM to 6:00 PM | PHP 2,200 net per person
Celebrate with our Festive Merienda Cena. Enjoy an elegant tea set from Monday to Thursday or indulge in a lavish tea spread from Friday to Sunday, perfect for the holiday season.
22 November to 30 December
Afternoon Tea Set
Monday to Thursday, 2:30 PM to 5:30 PM | PHP 3,888 net for two persons. Includes 2 glasses of champagne.
Merienda Cena Buffet
Friday to Sunday, 2:30 PM to 6:00 PM | PHP 2,600 net per person. Includes free-flow rosé sangria.
Reserve your spot at The Lounge
Le Petit Chef Season 3: How to Become the World’s
Join the World’s Smallest Chef on an exciting culinary adventure!
Experience a captivating 3D interactive journey as he reveals his secrets to becoming a culinary great. Savor a delightful five-course menu in his most spectacular season yet. Don’t miss this unforgettable dining experience.
Indulge in fresh, live Australian lobsters at The Peak Grill, sourced straight from our lobster tank. Cooked to your preference—choose from Thermidor, garlic butter, or grilled to perfection—each lobster promises a delicious experience. Enjoy a seafood feast at the country’s highest restaurant, offering stunning views of Manila’s skyline.
The Peak Grill
Open daily | 5:00 PM to 11:00 PM
The Peak Hour at the Sunset Deck and Whiskey Bar
Discover the highest sunset bar in the metro, offering a perfect blend of outdoor and indoor seating for your ultimate comfort. Indulge in creative cocktail masterpieces crafted with Tito’s Vodka, alongside a curated selection of classic cocktails, wines, gin and tonics, Grand Hyatt Manila’s house lager, and refreshing mocktails. As a special treat, enjoy two drinks for the price of one during
The Peak Hour, from 5:00 PM to 7:00 PM, available daily until 30 November.
With breathtaking views, exquisite drinks, and a vibrant atmosphere, unwind in style and let the transition from day to night be one to remember!
Check The Peak Hour Menu
Book your table at The Peak
Greatest Chef
A festive feast awaits! Celebrate Christmas at The Grand Kitchen with a sumptuous holiday spread.
Experience elegance and excitement at Grand Hyatt Manila. Enjoy captivating moments, exceptional dining, and luxurious rooms this holiday season.
Delight in festive treats and activities designed for lasting memories and embrace unparalleled luxury with your loved ones with elevated celebrations.
Scan to view our Festive Brochure
GRAND SEASON
Roger Habermacher, General Manager
From an early age, Roger knew he was born for hospitality. His family ran a quaint hotel and patisserie in his hometown in Switzerland, which ignited that passion.
After pursuing culinary roles across Switzerland, he commenced his Hyatt journey as a Chef de Cuisine at Hyatt Regency Dubai and Galleria where he rose to Executive Sous Chef four years later. He later took on a diverse path of Food and Beverage and senior leadership roles throughout different hotels in the company in Southeast Asia before he assumed the role of General Manager of a Hyatt Regency in South Korea.
Pursuing additional experiences away from Hyatt, Roger gained further knowledge as he embraced the challenges of watching over several properties as Cluster General Manager of Ayana Resort Bali and Vice President of Resorts Planning at Resorts World South Korea. Prior to taking on the role as General Manager of Grand Hyatt Manila, he managed a dual position: Senior Vice President of Josun Hotels & Resorts and General Manager of Josun Palace in Gangnam, South Korea.
Roger shares that the best thing about being in a hotel is that no two days are the same. There is the fulfillment of delighting patrons, the thrill in the unexpected and providing an environment where creativity thrives – all while forging good relationships with guests, owners and team members. That, to him, is the true hallmark of service.
Mark
Zaragoza, Executive Sous Chef at The Peak
This may be Grand Hyatt Manila’s biggest comeback, with Chef Mark Zaragosa returning as The Peak’s Executive Sous Chef. Chef Mark’s journey with Hyatt began in 2017 as part of the pre-opening team at The Grand Kitchen. Even before his Hyatt career, Chef Mark made a name for himself in the culinary industry.
He spent the early years of his career with Gordon Ramsay’s team at MAZE in Doha, Qatar. Prior to his return to Hyatt, he was part of Marina Social by Jason Atherton at Marina Intercontinental in Dubai for two years and a year with Bistro Du Vin by Les Amis. Chef Mark has dedicated himself to menu development, ensuring both quality and consistency in his work.
Now, he brings his extensive expertise to lead a stronger team, committed to delivering exceptional service and exquisite dishes, all aimed at creating unforgettable experiences for both new and returning guests at The Peak. Exciting times are ahead!
Won Young Jeong, Pastry Chef
Sometimes, a change in flavor leads to the sweetest paths. For Chef Won Young Jeong, it was a slice of tiramisu. Having already set his sights on an illustrious culinary career, an encounter with the beloved dessert became his turning point. Thus began a string of reputable stints that sparked a passionate rise to the top.
He began his Pastry career in Michelin-starred establishments Jean Georges and Eleven Madison Park in New York before officially joining the Hyatt family as Pastry Sous Chef in Park Hyatt Seoul in his home country of South Korea.
Chef Won pursued paths outside of Hyatt to further grow his skills and expertise, notably joining the DoubleTree by Hilton Hotel as its pre-opening Executive Pastry Chef before joining the Grand Hyatt Manila family in the same role. He brings with him an innovative collection of ideas with an Asian flair, all while aiming to constantly warm the heart with his sweet treats.
Alex Hersent, Bar Manager
French revolution has reached The Peak through the highly anticipated new Bar Manager, Alex Hersent. He brings with him a wave of Parisian flair and cocktail mastery and innovation. Alex joins his Hyatt Family with extensive background in Bar Management, Mixology and Beverage Consultancy all over Europe and Asia- joining several hotel groups, bars and resorts.
Prior coming to Manila, he was part of a French cruise ship, Le Ponant, sharing his craft and creativity across Antartica, Carribean and South America.
With his reputation for bold, innovative drinks and guest relationships, he’s ready to transform every sip into an extraordinary night for every guest. Prepare for a whole new bar scene at The Peak Music Bar and Whiskey Bar.
THE NEW
FLORENTINE | Lobby Level
Open 24 Hours Daily
THE LOUNGE | Mezzanine
9:00 AM to 12:00 AM
Sunday to Wednesday
9:00 AM to 1:00 AM
Thursday to Saturday
THE CELLAR | 2nd Floor
Lunch
11:30 AM to 2:00 PM
Monday to Friday
Dinner
5:00 PM to 11:00 PM
Sunday to Wednesday
5:00 PM to 12:00 AM
Thursday to Saturday
THE GRAND KITCHEN | 2nd Floor
Breakfast
6:15 AM to 10:30 AM, Daily
Lunch
12:00 PM to 2:00 PM
Monday to Saturday
12:00 PM to 2:30 PM
Sunday
Dinner
5:30 PM to 9:30 PM, Daily
NO. 8 CHINA HOUSE | 5th Floor
Lunch
11:30 AM to 2:30 PM, Daily
Dinner
5:30 PM to 10:00 PM, Daily
POOL HOUSE | 6th Floor
10:00 AM to 10:00 PM, Daily
THE PEAK GRILL | 60th Floor
5:00 PM to 11:00 PM, Daily
THE PEAK BAR | 60th & 62nd Floor
Music Lounge
8:30 PM to 12:30 AM
Tuesday to Thursday
8:30 PM to 1:30 AM
Friday to Saturday
Whiskey Bar / Sunset Deck
5:00 PM to 12:30 AM
Sunday to Thursday
5:00 PM to 1:30 AM
Friday to Saturday
HOW EVENTS COME TO LIFE
Teamwork Makes ‘Grand’ Work:
At Grand Hyatt Manila, the magic of event planning is a true testament to the power of collaboration. When broken down further, the root of success lies in three steps: vision, creation and execution. Three core departments comprise to make these three-step plan a reality, and sometimes the roles are interchangeable. But at the end of the day, the goal is set - let’s make a dream come to life.
The Culinary Team: Crafting Exquisite Flavors
The journey of any memorable event begins in the kitchen. At Grand Hyatt Manila, the culinary team is not just about preparing food; they are artists who curate menus that reflect the theme and purpose of the event. Chefs work closely with event planners to design bespoke dining experiences, whether it’s for an intimate sit-down dinner or a lavish buffet.
During the initial planning stages, chefs participate in tastings, allowing clients to sample and refine their menu selections. This collaboration ensures that the food satisfies dietary requirements and delights the palate. On the day of the event, the culinary team springs into action, transforming fresh ingredients into culinary masterpieces, all while maintaining the highest standards of presentation and flavor.
Events Team: The Visionaries
Just like the conductors of a symphony, the event planners are the ones who bring everything together. Their expertise lies in understanding the client’s vision and bringing it to life through meticulous planning and coordination. From the initial consultation to the event’s conclusion, the events team works closely with clients
to determine their needs, preferences, and expectations. These experts handle logistics, including venue selection, seating arrangements, audiovisual setups, and decor. They are the communicators between different departments, ensuring everyone is aligned and working towards a common goal. On the day of the event, they oversee every detail, ensuring that the experience flows seamlessly, allowing guests to focus on what truly matters most.
MICE Team: Delivering Exceptional Service
Once the planning is complete and the event is underway, the Meetings, Incentives, Conferences, and Exhibitions or the MICE Service team steps in to ensure everything runs smoothly. This dedicated group of professionals is responsible for the execution of the event, from setting up the venue to serving guests and managing the overall atmosphere.
They work together with both the culinary and events teams to ensure a cohesive experience. Their main goal is to anticipate providing exceptional service that enhances the overall enjoyment of the event. Whether it’s refilling drinks, accommodating special requests, or ensuring timely service of courses, the banquet staff plays a vital role in creating an inviting and enjoyable environment.
“
let’s
make a dream come to life
A Grand Ever after. The story of forever captured in a dance and the little details.
Love and tradition in a Grand setting. New beginnings take place in the heart of the city.
Dream Team. When passion and people come together, extraordinary events unfold.
Grand
the Festive
WISHLIST
‘Tis the season to give the gift of Grand!
Find the right one among the hotel’s line-up of luxury hampers and delectable savory items, each piece thoughtfully selected with the intention of surprise and wonder.
Scan to view our Gift Collection
Taste the season. Sweets and savors for the most wonderful time of the year.
In the bustling heart of Bonifacio Global City, Grand Hyatt Manila beckons as a sanctuary of luxury and relaxation. This architectural marvel invites you to step away from the chaos of everyday life and immerse yourself in a world of opulence. Each room boasts floor-to-ceiling windows that frame breathtaking views of the Manila skyline, while plush bedding and spacious bathrooms transform your stay into a true retreat.
The hotel’s appeal goes far beyond its stunning accommodations. Pamper yourself with rejuvenating treatments at Illume Spa, where skilled therapists work their magic, or unwind by the outdoor pool, cocktail in hand, soaking in the sun. For the fitness enthusiast, the state-of-the-art gym ensures constant activity whilst in escape. And when hunger strikes, seven innovative concepts satiate a variety of palates.
As the sun sets, Grand Hyatt Manila comes alive with a vibrant social scene. Savor expertly crafted cocktails and live music at The Lounge, where the atmosphere buzzes with energy. For a more elevated experience, head to the rooftop bar for stunning panoramic views and a chic ambiance that transforms your evening into something more special. Set against the dynamic backdrop of Bonifacio Global City, the hotel offers easy access to art installations, trendy shops, and eclectic entertainment options, making it a perfect blend of relaxation and exploration.
With its luxurious amenities and exceptional service, Grand Hyatt Manila redefines the staycation experience. Whether you’re looking to recharge or celebrate, this urban oasis delivers an unforgettable escape right in the heart of the city.
The Art of a Grand Stay
The Peak of grandeur. The hotel stands at over 300 meters, making it the highest building in the country.
Consider it grand. Premier amenities and gastronomic experience elevate stays to greater heights.
Where luxury and comfort converge. Modern architecture meets Manila’s breathtaking skyline views.
ELEVATE
Your Wellness:
CHOOSE THE GRAND PATH
The term ‘wellness’ is a word loosely tossed around nowadays. There are those who attempt to embrace it, but it is more than just healthy meals, working out at the gym or getting a massage treatment once in a while. Wellness is a holistic approach to prioritizing the self, whether it be through fitness, relaxation or the food journey.
Grand Hyatt Manila’s commitment to the well-being of its guests is thoroughly present, with Illume Spa at its core. This tranquil sanctuary offers a range of treatments designed to rejuvenate both the body and mind. From customized massages to detoxifying therapies, the spa’s line-up of treatments focuses on restoring balance and promoting holistic wellbeing, making it an essential stop for anyone seeking relaxation and renewal.
In addition to its treatments, Illume Spa features luxurious amenities such as saunas, steam rooms, and private suites.
Beyond the doors of the spa is a premier fitness center equipped with modern facilities and personal training services. The hotel’s dining options also support a healthy lifestyle, with menus that feature nutritious, wholesome dishes designed to nourish the body.
Book your wellness experience here
grand escape. A quick getaway from the hustle and bustle of the city life.
In the World of Hyatt, you can enjoy rewards and benefits that make you feel appreciated, whether you’re enhancing your own stay or sharing with those you care about.
Start earning points for things you already enjoy with Hyatt — from stays, to dining and more. Free nights start at just 3,500 points which you could earn in a single day.
There are so many ways to redeem points, including free nights, suite upgrades, gourmet meals, experiences and more.
As you stay more and enjoy more experiences, you upgrade your tier status and continue to unlock unique awards and benefits.
NOT YET A MEMBER? Join the World of Hyatt upon check-in at Grand Hyatt Manila and enjoy PHP 200 in dining and spa credits, valid throughout your stay, or call +632
AND
Special Welcome Drink at The Lounge
Access Exclusive MembersOnly Room Promotions
Earn Double Points at The Grand Kitchen’s Lunch or Dinner Buffet
Earn Double Points at No. 8 China House Dinner
Exclusive Dining Discounts at Florentine, The Lounge, The Cellar, Pool House, and The Peak
Complimentary Grand Dessert Platter at No. 8 China House with a minimum spend of Php 15,000
Complimentary Young Coconut Jelly Dessert at Pool House with a minimum spend of Php 5,000
Complimentary Buffet for the Birthday Celebrant at The Grand Kitchen’s Sunday Lunch and Dinner Buffet when joined by three full-paying guests, valid 7 days before or after the birthday
Complimentary Petit Gâteau from Florentine for Birthday Celebrants with stay dates within their birth week
