Time
TOGETHER Explore the Best of Vacation Ownership with Us
er ov c s i DSummer Family
Spring/Summer 2017
s on i t i d a r and T on i t Vaca More!
TOP 10
THINGS TO DO
IN NAP A
Inside This Issue PICTURE PERFECT Take Napa Valley to new heights from a hot air balloon ride
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WHAT’S NEW Get excited about new features, resorts and awards
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TOP 10 THINGS TO DO IN NAPA Explore Napa Valley’s finest eateries, shops, wineries and sights
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UNCORK & UNWIND Explore RiverPointe Napa Valley Resort, a charming getaway in wine country
Time
TOGETHER 06 YOU SPOKE, WE ACTED
TOASTING NAPA’S RICH HISTORY
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Delve into the rural utopia of wine and perseverance
Your feedback in action
10 BE EPIC MOMENTS Recognizing heartfelt service and going above and beyond for owners
12 ASSOCIATE SPOTLIGHT
TABLE TALK Have your cake with a patriotic twist
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Meet Erin O’Brien: Dedicated resort manager, passionate Tahoe resident, and helper of the community
34 FAMILY REUNIONS A big family, with even bigger family traditions
38 ANNUAL OWNER CELEBRATION
ALL IN THE FAMILY Keeping family together in sunny Southern California
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Families “Sip n’ Share” their favorite traditions and memories
40 GPR CARES What matters to you, matters to us
46 YOU ASK, WE ANSWER
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KEEP THE GOOD TIMES ROLLING Passing down your ownership
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Your questions answered
MARK YOUR CALENDAR From NorCal to SoCal, there’s something for everyone
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Greetings
At Grand Pacific Resorts we’re passionate about finding ways to enhance your vacation ownership experience, whether that means partnering with more resorts in top destinations to offer you more options or introducing you to new features to help make vacationing even easier. We take pride in filling the pages of Time Together with owner updates, travel inspiration and ideas of how to get the most of your ownership. We’re especially excited to introduce our new mobile-friendly Grand Pacific Exchange (GPX) website (p. 9), your exclusive exchange network, that now offers a simpler way to exchange your week or rent additional weeks. Just like everything we do, it was designed with you in mind. Owners who are looking to indulge in relaxation and enjoy rich histories of wine and community can dive into the rural utopia of Napa Valley (p. 14) to ignite their wanderlust. Like the founders of Napa, our timeshare owners are pioneers and visionaries when it comes to planning their next adventure. That can be as adventurous as taking a hot air balloon ride over spectacular wine country (p. 16) or planning a 70-person family Fourth of July reunion at one of our resorts (p. 34). You’ll find everything you need between the pages of Time Together. We’re privileged to have an incredible team of associates who embrace every day as an opportunity to add more value to your ownership and vacation experience. These associates are dedicated to our core purpose of “Enriching Lives by Creating Experiences Worth Sharing”, adding the heartfelt service you can feel at each of our resorts. Find out how we celebrate our shining stars (p. 10) and how they’ve been making an impact, helping us earn prestigious industry recognition (p.9) in 2017. As always, your feedback is valued. Please take a few moments to share your thoughts about this issue and how we can make Time Together and your ownership more enriching to you and your loved ones. You’ll find the link to a survey on the back page. On behalf of our Grand Pacific Resorts team I want to thank you for allowing us to be your timeshare management company and hope you find the inspiration to treat yourself to more vacations within the newest issue of Time Together. Sincerely, Nigel Lobo, Chief Operating Officer 4
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NOW MORE MOBILE FRIENDLIER THAN EVER
We're especially excited to introduce our new mobile-friendly Grand Pacific Exchange (GPX) website, your exclusive exchange network, that now offers a simpler way to exchange your week or rent additional weeks. Just like everything we do, it was designed with you in mind.
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You
We
Spoke, Acted I
n the Fall/Winter issue, we included a giveaway for your thoughts. Congratulations to Leah and Stephen Andersen, winner of a week in Hawaii. We loved reading your feedback! Submit your thoughts about what you’d like to see more of in the next issue of Time Together for a chance to win a week in Napa, plus a hot air balloon ride for two. ADVENTURE SEEKER What would you like to see in future issues? I’d like more information on the restaurants and attractions near resorts in future issues. -Gerry M.
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Editor’s Note: We have just what you’re looking for, Gerry! You’ll enjoy our Resort Spotlight on RiverPointe Resort in Napa Valley on page 24 where we discuss places to visit in the area. If you’re looking for more information about other resorts or destinations go to ResorTime.com/blog for info on events, restaurants, and tips for traveling.
ENRICHING EXPERIENCES How easy or difficult was it to download and navigate Time Together? Time Together wasn’t difficult to download and navigate online, but I would like to have a copy in hand. Is there a way I can get a magazine copy? -Lawrence S.
BE EPIC MOMENTS What other ways can we enrich your vacation ownership? Take great care of the staff at your resorts. They make the vacation experience special! -Kim S.
ALWAYS HERE FOR YOU What other ways can we enrich your vacation ownership? I’d love it if you provided a FAQ page where owners can submit frequently asked questions and get answers. That would help so much! -Marylou G.
Editor’s Note: We’re ecstatic to hear the digital version was easy to use. If you would like a copy of Time Together each resort receives a limited supply available on a first-come, first-served basis. However, Time Together is more richly experienced digitally. Through the digital version you have access to all the multimedia content, including helpful owner how-to’s, fun resort features and spotlights, and so much more! Also, going digital helps protect our environment. Editor’s Note: We take pride in our team at Grand Pacific Resorts and we love hearing that they enrich your vacation experience! Check out page 9 to read about how Grand Pacific Resorts celebrates our associates’ dedication and hard work at our Best of the Best gala. Also, flip to page 10 to read BE EPIC Moments submitted by guests nominating associates that delivered stellar customer service. Don’t forget to submit your own BE EPIC Moment at: grandpacificresorts.com/beepicmoments/ Editor’s Note: We want to make sure you’re always getting the most out of your ownership. Check out page 8 to find out what’s new and for updates on how you can take full advantage of your ownership. Also, don’t forget to check out your Owners Community on GrandPacificResorts.com. From there you can visit the Find Answers section to view answers of frequently asked questions. T I M E TO G E T H E R : S P R I N G / S U M MER 2017
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What’s New
IT’S SHAPING UP TO BE THE BEST YEAR YET! From top honors for the people that make your vacations great to enhancing your vacation ownership benefits. Let’s enjoy these milestones together.
Your Management Company Receives Top Honors We were honored to win three prestigious industry awards from Perspective Magazine this year: Best Team (for the third year in a row!), Best Place to Work, and we were the first company to ever receive the award for Best Corporate Responsibility. These achievements reflect our ongoing commitment to associate engagement, creating experiences worth sharing for our owners, and giving back to our communities and the environment.
Meet Your Growing Family of Resorts We’re excited to announce that our Grand Pacific Resorts family has continued to grow by welcoming Capistrano SurfSide Inn and Kauai Beach Villas this year! Capistrano SurfSide Inn is located just off the scenic Pacific Coast Highway in Orange County, and Kauai Beach Villas is an oasis tucked along the Coconut Coast of Kauai. These two resorts are new opportunities for you to vacation in a variety of destinations.
New GPX Website Grand Pacific Exchange (GPX) has always been your exclusive exchange network that gives you more access to more resorts without a membership fee. We’ve created an all-NEW, mobilefriendly website that makes booking rental weeks, deposits and exchanges easier than ever! Visit GPXvacations.com to discover your next vacation.
Best of the Best This February, Grand Pacific Resorts rolled out the red carpet honoring our BE EPIC Champions at our 18th annual Best of the Best Gala at the Sheraton Carlsbad Resort and Spa.
The night was dedicated to celebrating high-achieving Associates from across our resorts and home office who exemplify our core BE EPIC values. As a way of honoring their passionate dedication and superior service, the winners were recognized with a trophy, gifts, and an invitation to partake in a glamorous evening complete with a terrace reception, dinner, and award ceremony. T I M E TO G E T H E R : S P R I N G / S U M MER 2017
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Be Epic Moments BALANCE
B
Ofelia D. Channel Island Shores Ofelia stayed late and still kept everyone motivated while keeping up with busy check in days! Awesome job helping the team! -Natalie A.
E EMPOWERMENT Syna W. Hilton Grand Vacation Club at MarBrisa. Syna delivered water, tea, tea kettle, lemon and a get well card to guests who were ill. What great heartfelt service! The guests appreciated it so much. -Kekoa U.
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ENTHUSIASM
E PASSION Colleen N. Hanalei Bay Resort Colleen provided EPIC service to a family who had left their passports and cash in their room safe. Colleen drove an hour to Lihue Airport to meet the guests and returned their items so they could make their flight home to Australia! -Maycia M.
P
-Judy C.
-Diane N.
INTEGRITY
I
CONSISTENCY Gary H. Coronado Beach Resort Gary's knowledge of Coronado was so helpful. He suggested places for us to visit and even recommended the best gluten-free pizza. He also informed us how to get around the island and San Diego.
Erick C. Coronado Beach Resort I've been coming here for 22 years and Erick always stands out for his warmth and caring ways. He makes you feel like family. He always has a smile and is ready to help you have a beautiful vacation. In my book he is perfect 10+!
C
Lillian W. Hanalei Bay Resort Lillian went out of her way to help my husband get a wheelchair. She moved us from a third floor unit to a first floor unit after he injured himself and was on crutches. We appreciated the help so much! -Claire M.
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Associate Snapshot
W
hen Erin O’Brien first visited Lake Tahoe, she had planned on only spending the summer there.
to help, recruiting a few of her team members along the way.
Erin feels like she’s grown up with the resort’s owners and team members over the years, often vying to work the front desk for the opportunity to interact with the people she considers family. Once a week, Erin hosts a build-yourown-sundae ice cream social complete with every topping imaginable that brings owners flocking while allowing her to get to know each of them on a personal level.
The state-of-the-art park, which opened in 2015, features heated bathrooms and a commemorative plaque fence. Next up on the recreational area’s agenda: agility equipment for dog training.
Twenty years later, not only has she stayed, but she is also General Manager at Red Wolf Lakeside Lodge where she delights owners, guests, and her team alike with her genuine care and compassion—not to mention weekly ice cream socials unlike any others.
Her caring nature extends far beyond owners and team members. Erin’s lifelong passion for animals has driven her to become involved in giving back to the community, particularly when it comes to its furrier members. When the opportunity to build a place for dogs to safely play away from the local wildlife presented itself, she jumped at the chance
Joining forces with local nonprofit organization Dog Day in the Park, Erin and her associates helped raise $300,000 for the construction of a community dog park. From golf tournaments to silent auctions to pancake breakfasts, Erin personally hosted numerous fundraisers for the project.
Erin’s outpouring of love and support for our four-legged friends extends far beyond the fences of the dog park. She is also involved with helping animals get placed in fur-ever homes at the local humane society. When a good friend’s cat needed an expensive surgery he couldn’t afford, Erin worked with local veterinarians to help negotiate a special rate for the procedure. Her own rescue Labrador retriever puppy, Maeve, is in training to provide emotional support to people in need.
“Whether it’s
people or animals, there is no aspect of the Tahoe community Erin O’Brien hasn’t touched with her kindness.”
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Picture Perfect
Napa Valley from Above
Experience It.
Click Play !
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W
hen adventurous Shelly Harris wanted to go on a hot air balloon ride in Napa, she convinced her husband, Jim to join her, despite his dislike of heights. After lift-off and a little reassurance from their balloon pilot, both owners soon lost themselves in the spectacular sights of California wine country from up above on their first ever hot air balloon ride. Between endless stunning landscape views, peacefully floating 3,000 feet in the air before smoothly landing, and the hosted champagne brunch afterwards, Jim and Shelly couldn’t decide on the best part of their Napa hot air balloon experience. We recommend hopping in a balloon basket on your next stay at RiverPointe Napa Valley and enjoying the thrill of this incredible wish list experience!
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HOT AIR BALLOON HISTORY AT A GLANCE Although hot air ballooning is now a popular pastime around the globe, it began in France in 1793 when two brothers, Jacques-Étienne and Joseph-Michel Montgolfier, launched a small balloon over Versailles with just three passengers: a sheep, a duck, and a rooster. One month later, the brothers invited two Frenchmen to board, successfully bringing the dream of exploring the wild blue yonder in a giant balloon to life. The Napa ballooning industry began in the late 1970s and steadily took off over the last few decades as the number of wineries and tourists also increased.
DID YOU KNOW?
It is customary to serve champagne after each balloon flight. This tradition started in France when the first hot air balloons would fly over and often land in the fields of alarmed French farmers. Pilots soon began carrying bottles of champagne on board to hand out as peace offerings. T I M E TO G E T H E R : S P R I N G / S U M M E R 2017
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s ’ a p y r a o N i c h Hi s t g n i t s a o T
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J
ust an hour north of San Francisco lies a rural utopia filled with rolling hills, grazing cattle, and endless vineyards, possessing the kind of pastoral beauty rarely seen outside of Tuscany.
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Vinter: a person who makes or sells wines. George Yount also established the neighboring Napa town of Yountville.
Fun fact: Napa Valley first got its start when Abraham Lincoln was president!
N
apa Valley is legendary among connoisseurs of all things luxurious, but the valley’s past is equal parts bitter and sweet before this tiny corner of California exploded onto the international stage as one of the world’s premier wine-growing regions.
visionaries, and risk takers have flocked to the valley and contributed to its colorful history. THE BIG BOOM:
FIRST WINES:
The area’s commercial birth WILD GRAPES: of the wine industry took hold Wild grapes have always been in the mid to late 1800s, well in abundance in Napa Valley. before the California Gold Rush, when vinter George The first vines were planted Yount planted the first as far back as the 1700s by commercial vines containing a group of missionaries. At specific varietal grapes in the time, no specific grape the valley. varieties were cultivated, and vines produced only field A small group of European blend grapes used solely for immigrants like Jacob religious purposes. Berringer, Gustav Nebaum, and Charles Krug also arrived in Napa, all eager to try and make wines that would rival and surpass those of their homelands. Ever since, a host of settlers, pioneers, 20
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In 1861, Charles Krug planted 540 acres of grapevines with the dream of starting Napa Valley’s first commercial winery. His early success encouraged other growers to also cultivate wines and open their own wineries, including a few that are still open today like Beringer, Schramsberg, and Inglenook. The valley experienced its first major growth in the late 1800s. In just one decade, the amount of vine plantings exploded from 3,500 acres to over 18,000, and the number of wineries flourished from just a handful to almost 200!
THE BIG BUST: The big boom was followed by the big bust that came at the end of the 19th century when all the tremendous ongoing expansion came to a screeching halt.
The arrival of phylloxera, the same insect that had devastated the vineyards of Europe, also destroyed Napa. Eighty percent of the valley’s acreage fell victim to the deadly root louse, and prices plummeted amidst a sea of surplus grapes.
An even greater threat to the Napa Valley wine industry came on the heels of World War I with the passing of the National Prohibition Act, the constitutional ban on alcohol. Any surviving vineyards and wineries were abandoned over the next 13 years, with only a small handful able to remain in business by continuing to make sacramental wines for churches, including Beringer Vineyards and Louis M. Martini.
However, the majority of vines were taken out, and the agricultural land was rededicated to cattle grazing or growing other crops like walnuts or plums. RECOVERY: When Prohibition was repealed in 1933, Napa Valley began making its slow recovery.
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Napa Valley is spilling over with things to do (pun very much intended)! Napa, with its renowned wineries and breathtaking scenery, also boasts some of the world’s finest food, art and shops. It all combines to make the valley an ultimate feast for the senses.
Whether you’re a nature lover, an art enthusiast, a bonafide foodie, or a wine connoisseur, Napa really does have something for everybody.
Discover a mountain trail by foot or on the seat of a bike. Attend one of the many art, film, or music festivals regularly taking place throughout the region. Savor plates of perfectly smoked charcuterie or wedges of regional artisanal cheese. And of course—drink the wine!
TOP 10 THINGS TO DO: 1. TAKE A RIDE ON THE WINE TRAIN Hop onboard this restored 10-car, 140-seat antique Pullman with an entire car dedicated to tastings and stocked with 30-40 boutique wines. Enjoy a gourmet lunch or dinner while taking in sights across the area through oversized picture windows. 2. SOAK IN A PANORAMIC VIEW FROM A HILLTOP WINERY On a clear day in Napa, which is often given the year-round favorable weather conditions, views of the valley stretch as far as the eye can see. Enjoy lunch or wine from higher ground and marvel in the expansive and breathtaking scenery below. 22
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3. TOUR A WINERY OR TWO OR… However many you like! With hundreds to choose from in the valley, Napa is truly your wine oyster. Since the selection can be overwhelming, determine the type of wineries you’re interested in ahead of time to help narrow down your selection. 4. VISIT A TUSCAN CASTLE Castello di Amorosa — modeled after a 13th century Italian castle — is a winery unlike any other. Chiseled out of 8,000 tons of stone, this architectural wonder boasts eight levels, 107 rooms, ramparts, towers, and even a moat and drawbridge.
5. EXPLORE THE GREAT OUTDOORS
8. CHECK OUT THE ART SCENE
Take a break from sipping to discover over 53,000 acres of rolling hills, mountains, and waterways where you can walk, run, hike, bike, or brave rapids. Venture out on a day trip to the surrounding Mayacama Mountains or the nearby Russian River.
Napa Valley is home to a vibrant art culture and is teeming with galleries, museums, studios, and outdoor exhibits. The 217-acre di Rosa Art Gallery includes over 2,000 pieces of indoor and outdoor art in a variety of media—all by local Bay Area artists.
6. SAVOR OTHER FLAVORS
9. RIDE IN A HOT AIR BALLOON
Napa offers delicious delights beyond the wine. Excellent soil and weather make for ideal growing conditions, and the valley has an abundance of farms and gardens along with 125 farm-to-table restaurants— many of which are world-renowned!
Few views are as breathtaking as floating over the lush Napa Valley landscape in a hot air balloon. Revel in the spectacular sights of California wine country from high above the fray where your sights (and spirits) will undoubtedly soar!
7. STROLL THROUGH ST. HELENA This small town in Napa Valley is host to a picturesque main street filled with upscale shops, boutiques, art galleries, and restaurants, all housed in historic buildings. Check out our video of Shelly to see some of her St. Helena shopping finds!
10. TAKE A PHOTO IN FRONT THE NAPA VALLEY SIGN Create a memory of your trip by snapping an obligatory photo in front of the “Welcome to Napa Valley” sign. With two separate signs along Route 29 and in Oakville and Calistoga, take your pick where you’d like to memorialize your visit!
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and k or c n U nd
i w Un RiverPointe at
Napa Valley Resort
T
ucked away in a secluded garden on the edge of the Napa River sit the charming private cottages of RiverPointe Napa Valley, offering a comfortable resort experience that invites you to slow down and enjoy—Napa style. Sleek and modern, yet comfortable and quaint, this retreat is a cozy home away from home that provides you with every resort amenity while bringing the best of nature right to your door. Each one-and-two bedroom cottage features vaulted ceilings, hardwood floors, and a private patio and deck. All accommodations have a spacious living room with flat screen TV and DVD player and a fully equipped kitchen stocked with silverware and glassware—including plenty of wine glasses, of course! An on-site gym, library, and BBQ area are also all readily available for you to use at your leisure. Take a stroll along the river walk - the Silverado Trail is lined with fresh blackberries that are perfect for picking. Or sip a local Cabernet on the deck as you take in stunning views. The quiet resort is so tranquil you may forget you’re just minutes from downtown Napa with endless wineries, delicious restaurants, and unique shops to enjoy.
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Experience It.
Click Play !
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Starsand Stripes
Cake
by Mary Anderson
This all-American classic is as easy to make as it is delicious to eat and is an instant favorite at any patriotic party. Decorate your cake with freshly picked blackberries the Napa region is famous for and create memories with your loved ones by going berry picking, then baking together.
INGREDIENTS 1 box yellow or angel food cake mix 2 cups water 1/3 cup vegetable oil 2 eggs 1 container whipped vanilla frosting 1/3 cup fresh blackberries 1 pint fresh strawberries
DIRECTIONS 1. Heat oven to 350°F (325°F for dark or nonstick pan) and bake the cake mix for 13x9-inch pan. Let cool for 10 minutes. Run knife around sides of pan to loosen cake. Remove from pan and place on cooling rack. Cool completely for 1 hour. 2. Place cake on tray. Frost top and sides with frosting. 3. For flag design, arrange blackberries in the upper left corner of frosted cake to create stars. Arrange strawberries in rows over frosted cake to create stripes. Store covered in refrigerator. Pro tip:
To keep cake fresh for longer, be sure to use whole, thoroughly dried berries. T I M E TO G E T H E R : S P R I N G / S U M M E R 2017
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Family Summer Vacations
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or some the best vacation can mean palm trees and paradise, but for others it can be as simple (and wonderful) as spring breaks and summer vacations surrounded by loved ones. Vacations are always the perfect time to make new memories and reflect on old ones, whether that means gathering the family for an Easter egg hunt on the coast of California, or continuing a family tradition and reflecting back on how it all began. Meet two families who understand the importance of family vacations and making the most of the time spent together, and how where you’re vacationing can make a world of difference.
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OWNER PROFILE
With three kids, ten grandkids, and five great grandkids, it’s nothing short of a miracle whenever owners John and Mary Shwery are able to get their entire family together for a vacation. Fortunately for the family of 20, owning at Grand Pacific Palisades Resort & Hotel has made it possible year after year.
Anlthle
y l i Fam i
O
riginally from Colorado, the Shwery family fully understands brutal winters. During one particularly long cold season, the family desperately felt the need to take a trip somewhere warm. They decided to head to California where they scoured the state from San Francisco to San Diego looking for the perfect vacation spot before deciding on Carlsbad. From the flower fields to the sandy beaches to the delicious restaurants, the Shwerys loved the coastal corner of northern San Diego so much they became owners at Grand Pacific Palisades Resort & Hotel, where they’ve been making memories for the past fifteen years.
Now that their kids have grown up, moved to other parts of the country, and started families of their own, John and Mary make it a point to invite everyone (or at least as many as are able to join) to their ocean-facing unit every year at Easter. 30
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When everyone gets together - whether they’re at the beach, sightseeing around town or enjoying the resort’s amenities (like the family pool, water park and grill area) quality family time has always been their top priority. “We genuinely enjoy each other’s company, and with a little advance planning, it is possible to get almost everyone together,” John said.
“We see Grand Pacific
Palisades Resort & Hotel as more of a country club, and its staff almost as family”
he said, calling out several associates like Activities Manager Ryan Gaut, who he’s personally gotten to know over the years. “Everyone here always smiles and says good morning. It’s not fake either — there’s a genuine congeniality there.” And having owned a lodging facility and tour guide company in Colorado for thirty years, John knows a thing or two about the hospitality business and the individuals who comprise it. No matter how large the Shwery family continues to grow, or where they reside, one thing’s for sure: They will all keep coming back to Grand Pacific Palisades Resort & Hotel each year at Easter to continue making memories with those who matter most. T I M E TO G E T H E R : S P R I N G / S U M M E R 2017
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Mary’s
Berry
Margarita
Pick Local: From January through July head to the Carlsbad Strawberry Company to hand-pick the freshest strawberries for this perfectly sweet and deliciously simple margarita recipe. INGREDIENTS: • 1 pound (16 ounces) fresh strawberries, hulled • 1 cup silver tequila • 2/3 cup freshly-squeezed lime juice • 1/3-1/2 cup honey or agave, more/less to taste • 1/4 cup Cointreau or Triple Sec (or any orange liqueur) • (for serving) ice, salt to rim the glasses, extra fresh strawberries and/or lime slices for garnish Prep Time: 5 minutes
Total Time: 5 minutes
Yield: 2-4 servings
Simply add all five ingredients into a blender and blend until smooth. Serve over ice or feel free to add 3-4 cups of ice to the mix for a blended margarita. It’s that easy… and delicious! If you would like to serve with salt-rimmed glasses, run a lime wedge around the rim of each glass. Then drop the top of the glass upside-down in a bowl of margarita salt before serving. Add a strawberry slice or lime wedge as garnish if desired. CHEERS! 32
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Experience It.
Click Play !
FAMILY REUNIONS
A BIG withn eve family
BIGGER
family traditions
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he Jordans have become experts when it comes to bringing their large family together for their biennial family reunion. Every two years, for over four decades, the Jordan Family gathers their loved ones far and wide for this cherished family tradition. Last 4th of July, mother Christine Jordan, along with her daughters Chrystal and Chelsea, brought 70 family members together at Grand Pacific Palisades Resort & Hotel, located in the beautiful coastal area of Carlsbad. Family came from as far 34
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away as Germany! It was a daunting task for such a prime holiday, but the Jordans love a good challenge and they knew it’d be the perfect place to celebrate and reconnect. Christine has been an owner at Palisades since April 1999, drawn to the resort for its proximity to Legoland and panoramic ocean views from the adult pool, which she says is still her family’s favorite part of the resort each year and was big a hit for everyone at the reunion.
The Jordans plan two years in advance, changing cities each family reunion, making it easier for everyone spread across the U.S. and overseas to attend. Rounding up the entire crew is not an easy task. Chrystal explains that they take advantage of all forms of communication to spread the word, using a family Facebook group, email, standard mail and word of mouth to help keep the whole family in the loop. Christine was thrilled that Palisades was just as excited to host their family for this special event. The resort went above and beyond to be sure the Jordans had the best family reunion to date, accommodating all family members coming into town and even keeping rooms close together. Christine was especially thankful for the help the resort provided by making sure the Jordans had event space for large family meals and cozy movie nights. It added that extra special element to their reunion that family members can’t stop talking about. “Carlsbad is a wonderful location. My whole family wanted to come to California, and what made it the perfect location is that everything is so close! Palisades is near the train, eateries, and most importantly the beach,” gushes Christine who was ecstatic that her family had such a great time, rarely # 1 TIP ever needing a car to explore some of the SoCal fun. Christine says choosing a The family enjoyed 4th of July celebrations, kayaking in the Carlsbad Lagoon, and basked on the beach all within minutes from the resort, and Christine confesses that she’ll never stop coming back to Grand Pacific Palisades Resort & Hotel each year because it’s truly her home away from home.
great location is key for planning a family reunion. Everyone expressed interest in Southern California, wanting beautiful beaches and ocean views. Christine knew her home resort would be the perfect place and also be able to accommodate her large family.
Where will the Jordans go next? They say their next stop will be Denver, Colorado in 2018! It seems nothing stands in their way of family traditions and staying together. T I M E TO G E T H E R : S P R I N G / S U M M E R 2017
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Keep the
Good Times
Rolling By Marc Hubbard
V
acation ownership is a gift you’ve given yourself and one that you’ve shared with family and friends, together creating memories that will last a lifetime. If you’re starting to think about passing down your ownership, I encourage you to take the steps needed to make the transfer. As someone who handles this process on a daily basis, I have all the information, resources, and advice you need to make your ownership transfer process as smooth and easy as…well, taking a vacation. Traditions are meant to last. Please call (800) 234-6222 for more information.
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TERMS TO KNOW
Grantor The person that makes a grant or conveyance Grantee The person to whom a grant or conveyance is made
Step 1
Step 2
Step 3
HAVE A DISCUSSION
START THE PROCESS
CALL US
Once you’ve identified who you’d like to pass your ownership onto (your grantee), I encourage you to have a discussion with that person or group of people right away so they clearly understand both the responsibilities and benefits of what they’re inheriting, including how to properly use and maintain a vacation ownership.
Once your grantee has agreed to accept your ownership, I recommend you move forward right away. The entire transfer process takes 45-60 days on average, assuming all the documentation is properly filled out.
As an owner at Grand Pacific Resorts, you have exclusive access to the professionals at Advanced Financial Company. By contacting an expert, you not only ensure the process gets done correctly the first time, but you also allow yourself to relax and enjoy more vacation time with loved ones knowing we’ve got you covered!
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Sip N’
Share
OWNER ANNUAL CELEBRATIONS
Year after year, owners delight in sharing tips, stories, and memories on camera with us at the annual meetings. We’re continuing the tradition of capturing what it is each of you loves most about vacation ownership. We’ll be hitting the road again to give owners at various resorts the chance to share with your fellow Owners. Go to your Owners Community at GrandPacificResorts.com for specific details and dates. Another way to keep in touch with your home resort is on Facebook! We’re constantly updating your resort’s page with photos, videos, and activities so you’re always a part of the fun at your home away from home. You can also stop by our Social Suite at your Owner Celebration to see how we’re keeping you connected and to learn more about your Owners-only benefits. Plus, we’ll be giving away prizes throughout the day! If you can’t join us, or we’re not stopping by your resort this time, submit a photo or video to GrandPacificResorts.com/ MyGrandMemories — we’d love to see it! 38
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GPR CARES
WHAT MATTERS TO YOU, MATTERS TO US
CHRISTEL HOUSE
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Transforming the Lives of Impoverished Children
hat does it take to move a child from poverty to self-sufficiency? Solid values. Good character. Rigorous education. Christel House breaks the cycle of poverty by providing impoverished children with a support network and education to build confidence, determination, and self-esteem. Grand Pacific Resorts has partnered with and supported this cause in many ways over the years.
The annual Christel House Golf Tournament is a day that brings the Carlsbad community together for a fantastic cause. Each year tens of thousands of dollars are raised during the silent auction. With the success of each event we’re always asking Christel House, “How can we do more?” and our next opportunity came in the form of an inspiring young woman with an aspiration to help others. Meet Rosa Morales, a student from Mexico, who is one among many that Christel House has helped to ensure is on the path to success in life. This can be as meaningful as providing family support and as paramount as sending Rosa to college. Rosa is a bright student who’s studying to be an OB/GYN and hopes to open her own medical practice within a 40
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Mexican student Rosa Morales is one of many children that Christel House has helped to ensure is on the path to success in life.
low-income community in her home of Mexico. Her dream is to accomplish her career goals but also to show the same kindness that Christel House has shown her by practicing in underserved communities. “I’m so grateful for Christel House giving me the opportunity to have a better quality of life. Who I am today and my dreams are because of everything Christel House has done for me and continues to do,” explains Rosa.
“I hope one day to give back to Christel House everything that they’ve given me. I’m sure it will continue changing lives for children like me!”
Meet Christel DeHaan
Christel House sent Rosa to a conference in New Orleans this past March. It was her first trip to the United States, as well as her first plane ride and stay in a hotel. The exciting venture was an opportunity for Rosa to network with potential mentors and build public speaking skills. Renee Wagner, Director of Creative Services at Grand Pacific Resorts, had the opportunity to spend time getting to know Rosa, and was so touched by her story that she made a donation to Christel House to help Rosa purchase a gala dress for a fundraising reception. Rosa was able to pick out her own gown for the event, which she loved. Wagner shared, “The joy of watching this young woman appreciate that someone was so proud of what she has overcome and accomplished was a beautiful experience. Rosa’s story is inspiring and I have no doubt she has a bright future ahead of her.” To learn more about Christel House go to ChristelHouse.org and discover how a $25 donation can impact 60 students. Stay tuned for our next issue of Time Together where we discover the heartwarming journey when our Co-President, David Brown, made the trip to a community in Mexico with Christel House to see their outreach in action.
Founder and CEO of Christel House
Christel’s simple philosophy? “To care, to share, to make a difference.”
C
hristel DeHaan is an accomplished business woman, community leader and philanthropist. Not only did she establish Christel House International in 1998 but did you know she’s also the co-founder of Resort Condominiums International (RCI)? After helping turn RCI into a global enterprise she repurposed her resources and savvy business skills to find ways to give back to poverty-stricken countries. Christel covers all administrative and fundraising expenses so 100% of donations can go toward programs benefitting students. Christel House’s philanthropic success and notoriety is a testament to Christel’s passion for excellence and devotion to help others. T I M E TO G E T H E R : S P R I N G / S U M M E R 2017
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GPR CARES
CLEAN THE WORLD
Have you ever wondered where your partially used bathroom amenities go once you check out? Good news. They get recycled. At Grand Pacific Resorts we consider environmental sustainability efforts one of our most important endeavors and are committed to keeping the places you love to vacation as beautiful as ever! In 2016 we launched a partnership with Clean the World to recycle partially used amenities and distribute them to impoverished families around the world along with keeping waste out of landfills. 42
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We’re proud to announce that last year Red Wolf Lodge at Squaw Valley contributed the most bottled amenities for recycling. And there was a tie between San Clemente Cove and Mountain Retreat Resort for the most soap recycled to help in-need families. In the first year alone, the Grand Pacific Resorts family recycled 21,610 lbs of used toiletries.
PRO PLAYER FOUNDATION
When NFL legend Earl Campbell’s son, Tyler was diagnosed with Multiple Sclerosis during his 2007 college football season at San Diego State University, they were both devastated. Determined to turn hardship into something positive, they launched the Pro Player Foundation in an effort to raise funds for the National Multiple Sclerosis Society. ResorTime sponsored the foundation’s 6th Annual Flavors of Austin event held in March.
We donated vacations to the silent auction that raised $3,500, and also surprised the cause with an additional $1,500 check — raising a grand total of $5,000 for the National Multiple Sclerosis Society!
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GPR CARES
HIGH-FIVES FOUNDATION
Providing Resources and Inspiration to Those Who Suffer Life-Altering Injuries We love supporting causes that matter to our owners, and High-Fives Foundation came out on top the first quarter of our beCause Destination Matters contest thanks to your support! High-Fives Foundation is a non-profit organization committed to helping those who have suffered traumatic brain or spinal cord injuries find healing and hope during the recovery process. The organization received the most votes during our quarterly giving contest — earning $2,500 to help provide athletes with rehabilitation sessions — with the goal of returning them to the sports they love. 44
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“Donations like this provide hours of training at our state of the art C. R. Johnson Healing Center,” explains Roy Tuscany, founder of High-Fives Foundation. “We’ll be able to provide hundreds of hours at no cost to those in need, helping give the incredible opportunity to recover and regain.” And we didn’t stop there! We kept on giving … We continued our partnership with the HighFives Foundation with #HelmetsAreCool, a fundraising campaign where we joined forces with local news station, KOLO8, decorating helmets in The Village at Squaw Valley. We had such a great time teaming up with
hundreds of community members who signed-up onsite and online to show support. For every sign-up, Grand Pacific Resorts donated $3 to High-Fives Foundation and entered supporters to win a SMITH Optics Helmets and a grand prize of three nights at Tahoe Beach & Ski Club, plus two lift tickets. The innovative fundraiser reached over 80,000 supporters on Facebook, helping raise a total of $7,000 for High-Fives Foundation that was presented to the charity on March 10, 2017. We’ll highfive to that!
Learn More
Learn More
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You
Asked WeAnswered MAY I UPGR ADE? What other ways can we enrich your vacation ownership? If I own a one-bedroom unit and want to upgrade to a larger unit, can I do that?
BONUS WEEKS What other ways can we enrich your vacation ownership? Can you please explain what a rental week is and how early I need to book ahead to exchange a week in Hawaii? -William M.
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Answer: When you exchange with GPX, the answer is YES! Depending on availability you can upgrade a studio or one bedroom to a two-bedroom unit for $185, or a studio to a one-bedroom unit for just $85. If you’d like more details or to request your upgrade today, please call a Vacation Specialist at: (866) 325-6295.
Answer: No problem, William! Rental Weeks are weeks from GPX that don’t require a deposit. Making them great for adding another week vacation to your use week or taking more vacations throughout the year. The low owners-only rates start at just $349/week. Since destinations like Hawaii book quickly, we recommend booking your exchange or rental week at least a year in advance. You can check live availability at GPXvacations.com.
EXCHANGE FEES What other ways can we enrich your vacation ownership? I’m new to your company and have only been an owner for one year. Can I internally exchange a week of mine for a different property with Grand Pacific Resorts, and is there an internal exchange fee? -Nikki V.
BARGAIN HUNTER What other ways can we enrich your vacation ownership? Do you offer discounts for local activities, group tours or outings? -Felicia P.
RENTING HOW TO What other ways can we enrich your vacation ownership? If I wanted to rent my unit, when and how would I go about doing that?
Answer: Hi Nikki! Yes, you most definitely can exchange your week within the family of Grand Pacific Resorts, plus you also have a great selection of resorts worldwide to choose from. Explore GPXvacations.com to find your next vacation destination and to check availability. There is a $189 exchange fee. We encourage you to check your inbox for special offers. You can exchange your week online or call a Vacation Specialist at: (866) 325-6295.
Answer: We do love a great deal! We recommend reaching out to your home resort to see if they have discounts. Some resorts have partnerships with local attractions. We also suggest picking up an Activities Schedule at the front desk. Each resort has a variety of fun things to do. It’s also a great way to meet other Owners!
Answer: Great question! You can rent your unit as early as fourteen months in advance, but no later than six weeks from your check-in date. To expedite the process we recommend filling out the Owner Rental Agreement online before calling. When you’re ready to rent your unit, contact Grand Pacific Vacation Services at: (800) 831-3027.
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Out
West S
Is
Best California Calling
ummer is almost here, which means time to swap your sweaters for sandals and head for warm weather! Whether you prefer wooded forests or sandy beaches, there’s no better place to spend summer vacation than under the California sun. Spoil your palate with culinary delights in Napa, catch a 4th of July fireworks show on the lake in Tahoe, or frolic in the breaking waves of San Diego. Whether you decide to head north or south this summer, just make sure to be out west. MAY
Explore the sights of the Stanislaus River and surrounding Sierras from the perspective of a kayak. Guided tours adapt to every skill level, including beginners, making it the perfect family adventure! Spend a day out on the water before relaxing in the hot tub surrounded by sequoia trees at Mountain Retreat Resort.
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JUNE
JULY
Play on a giant castle and pirate ship-themed structures, complete with interactive water features and simulated tide pool at Courtney’s Sand Castle. A fun way to help encourage development in children of all ages and abilities, help bring out the kid in everyone before splashing in the oceanfront pool at Capistrano SurfSide Inn.
Catch the Lights on the Lake event in Lake Tahoe on July 4th, ranked by NBC as one of the top fireworks shows in the nation! Claim a front row view of the patrioticthemed, synchronized music show on board a large paddleboat, or even right from the lakeside pool deck or private beach of the Red Wolf Lakeside Lodge!
AUGUST
SEPTEMBER
Get in the groove at the Blues, Brews, & BBQ Fest in Napa on Saturday, August 26th. With live music from the Bay Area’s best musicians, 30 microbrews, and dozens of BBQ eateries, the name says it all! Watch the famous annual rib-eating contest before unwinding on a private patio on the Napa River at RiverPointe Napa Valley.
Set sail on board a classic yacht for a semiprivate marine wildlife tour of the San Diego Bay. A friendly captain will point out whales, dolphins, and sea lions while an attentive steward will be on hand to cater to your every need. Regain your land legs after your sea excursion while overlooking the ocean at Coronado Beach Resort.
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We didn’t realize “ we were
MAKING MEMORIES, we just knew we were HAVING FUN.” —Anonymous
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Win a Week
in Napa +
a Hot Air Balloon ride for Two
CONGRATULATIONS TO Leah & Stephen Andersen Grand Prize Winners of a week in Hawaii during our last giveaway.
Leah and Stephen are owners at Red Wolf Lodge at Squaw Valley. Their favorite things about their home resort include its clubhouse and the pristine beauty of the location nestled in nature. We wish you a grand time together on your complimentary vacation Leah and Stephen. SUBMIT YOUR COMMENTS FOR A CHANCE TO WIN GrandPacificResorts.com