Code of Ethics

Chagrin River Co.

Mike Staffileno 9311 Wisner Road, Chardon, OH 44024-9606 440-729-7270, chagrinriverco.com

Chris Margevicius

Chris Margevicius 17813 Ingleside Road, Cleveland, OH 44119-1316

Clog Free Gutters of Ohio

James Carson 8601 Freeway Drive, Macedonia, OH 44056-1535 440-786-9663, kguardohio.com

Closet Factory

Bob Pietrick 5305 Commerce Parkway W, Cleveland, OH 44130-1274 216-362-4660, closetfactory.com/cleveland

Costanzo Builders and Remodelers

Heather Costanzo 8353 Wesley Drive, Strongsville, OH 44136-1930 440-879-8570, costanzobuilders.com

Curb Appeal Painting

Andrew Smola 23651 Curtiss Wright Pkwy., Richmond Heights, OH 44143 216-291-2422, curbappealpainting.com

D&D Home Improvement

Mark Babarick 3883 Baird Road, Stow, OH 44224-4205 330-688-5542, ddhomeimprovement.net

Dallos Companies Inc.

Joseph Dallos, CR 26921 Tungsten Road, Euclid, OH 44132-2936 216-261-6211

Dellisanti Construction, LLC

Andy Dellisanti 40449 Butternut Ridge Road, Elyria, OH 44035-7909 440-539-5523, dellisanticonstruction.com

Desborough Construction

John Desborough 3335 Teresa Court, Perry, OH 44081-9227 440-259-1050, desboroughconstruction.com

Dover Home Remodelers Inc.

James C. Orr Jr., MCR, CLC 29341 Lorain Road North Olmsted, OH 44070 440-777-7555 • FAX 440-777-8188

Since 1984, Dover Home Remodelers has been at the forefront of grand and elaborate remodeling projects. In addition to our design talents, we can transform any size living space and even perform general maintenance. Our professionalism remains at the highest level. For any project, small or large, call us today!

Member Standards

GRIEVANCE PROCEDURE OF NARI GREATER CLEVELAND

NARI Greater Cleveland (NARI) is dedicated to being the best resource for knowledge and training in the remodeling industry. Our organization exists for two reasons: To help professionalize members of the home improvement industry and to serve as an ally to Ohio’s homeowners.

CODE OF ETHICS

Members shall observe the highest standards of integrity, frankness and responsibility in dealing with the public, while adhering to the following principles:

1. Only those home improvement projects, which are structurally and economically sound, shall be fostered and encouraged.

2. All advertising statements shall be accurate and free of the capacity to mislead or deceive the consumer.

3. Accuracy shall be required of all salespersons in their descriptions of products and services.

4. All contracts employed shall be unambiguous and fair to all parties concerned.

5. All contractual obligations shall be promptly fulfilled.

6. All work shall be performed in a manner compatible with recognized standard of public health and safety and applicable laws.

THE ETHICS COMMITTEE

The mission of the Ethics Committee is to uphold the ethical standards of the Association by enforcing the Code of Ethics and to promptly deal with consumer and member complaints. The Ethics Committee is assigned the duty of receiving and considering violations of the NARI Code of Ethics, brought by the general public against a member or by another member of the organization. To submit a written complaint, a consumer needs to contact the NARI office at 216-631-7764 and request to speak to the Ethics Committee liaison, who will mail or email out a complaint packet.

ONCE YOU HAVE COMPLETED THE PACKET

and delivered your complaint to the Ethics Committee liaison, you will receive a letter confirming receipt and requesting any additional information. Next, the member company at issue will be contacted and asked to respond. Once the response is received, the Committee will attempt to resolve the complaint. If an amicable resolution cannot be reached, the Committee will make a determination as to whether NARI’s Code of Ethics was violated and recommend or take action as deemed appropriate.

AGAIN, NARI GREATER CLEVELAND’S GOAL

is to help the parties involved come to an amicable agreement by opening the lines of communication. NARI accepts complaints reported within two years of the discovery of the issue in question. NARI will accept complaints on behalf of consumers who have engaged legal counsel and will review the conduct of the member in relation to the NARI Code of Ethics, but will not be able to act as third-party mediator.

Dream Home Construction

Scott & Yvonne Burton 13980 Claridon Park Drive, Chardon, OH 44024-9468 440-285-8516, dreamhome-construction.com

Eagle Design & Construction

Daniel Garry 2538 Circle Dr. Painesville, OH 44077 440-223-7755, eagledesignconst.com

Eco Seal Home Solutions

Tony Nickles 4535 Township Road 367, Millersburg, OH 44654-8885 330-893-7325, ecosealsolutions.com

Exscape Designs

William Dysert P.O. Box 139, Novelty, OH 44072 440-729-0011, exscapedesigns.com

Floor Coverings International

Jen Toth 681 Moore Road, #E, Avon Lake, OH 44012-2390 440-225-3944, floorcoveringsinternational.com

Flooring Concepts

John Procaccini 29919 Lorain Road, North Olmsted, OH 44070 440-716-6600, flooringconceptsonlne.com

Forest City Builders Group LLC

Stefan Mendrea P.O. Box 91, Hinckley, OH 44233 330-441-0263, forestcitybuilt.com

Frank’s Custom Remodeling Ltd.

Frank Pajcic III, CRPM 2718 Lucerne Ave., Parma, OH 44134-2620 440-759-0985, frankscustomremodeling.com

Golden Hammer Remodeling Group

Donald Foldesy 39327 Thornfield Drive, Avon, OH 44011-1776 440-934-6307, goldenhammer440.com

Green Home Solutions

Pat Caporossi/Gabriel DeJesus 4900 Brookpark Road, Cleveland, OH 44134-1008 216-459-8800, ghsohio.com

The Hall Design Group

John Hall 547 E. Washington St., Chagrin Falls, OH 44022 216-870-2644, thehalldesigngroup.com

Homework LLC

James Engler 2900 Plymouth Ave., Rocky River, OH 44116-3230 440-895-9675, homework123.com

HTZ Construction, Inc.

Lori Bryant 10077 Acme Road Rittman, OH 44270 440-588-8644, htzconstruction.com

Hurst Design Build Remodel

Patrick G. Hurst, MCR, GCP 26185 Center Ridge Road Westlake, OH 44145 440-234-5656 • FAX 440-234-5747 hurstremodel.com Hurst Design Build Remodel, an award-winning, full-service design-build firm, specializes in combining innovative design solutions and expert craftsmanship into one seamless experience. Let us create the perfect kitchen, bath, addition, basement or renovation for you.

The Fine Art of Reinventing Home.

Infinity from Marvin-Cleveland

Jon Hammer 16900 Bagley Road, Middleburg Heights, OH 44130-2542 440-243-5000, infinitywindowsohio.com

JEMM Construction LLC

Josh Edgell and Mark Maltry Jr. 200 Blackrock Road Painesville, OH 44077 440-358-0008, jemmconstruction.net

J.R. Luxury Bath and Plumbing

John Weddell 6739 Wise Ave. NW, North Canton, OH 44720-7358 330-494-2365, jrluxurybath.com

Joyce Factory Direct & Bath Planet

Todd Schmidt 1125 Berea Industrial Pkwy., Berea, OH 44017-2928 440-243-5700, joycefactorydirect.com

JP Compass

Hannah Bilinski 7948 Mayfield Road, Chesterland, OH 44026 440-635-0500, jpcompass.com

Klassic Custom Decks

Phillip Klonowski 2921 Center Road, Brunswick, OH 44212-2333 330-468-3476, klassicdecks.com

LeafFilter North Inc.

Matthew Kaulig 1595 Georgetown Road, #G, Hudson, OH 44236-4045 330-655-7950, leaffilter.com

Leisuretime Warehouse

Ted Dellas 30140 Lakeland Blvd., Wickliffe, OH 44092-1779 440-623-7554, leisuretimewarehouse.com

LoGrasso Deco Co. Inc. and Kitchens by LoGrasso

Ronald LoGrasso 24300 Solon Road, Bedford Heights, OH 44146-4778 440-232-2366, kitchensbylograsso.com

Luxury Heating Co.

Paul Samek 5327 Ford Road, Elyria, OH 44035-1349 440-366-0971, luxuryheatingco.com

M.R. Plank Construction

Michael Plank 100 Pettit Road, Hudson, OH 44236-2030 216-292-7582, mrplank.com

Makoski Construction & Remodeling

Frank Makoski 11139 Caves Road, Chesterland, OH 44026-1342 440-729-1158, makoski.com

Mr. Level

Joe Work 36954 Sugar Ridge Road, North Ridgeville, OH 44039-3626 855-675-3835, mrlevel.com

NEO Custom Closets

Tony Smolinski 5400 State Road, Cleveland, OH 44134 216-925-3437, neocustomclosets.com

Neubert Painting Inc.

John Neubert 15401 Commerce Park Drive, Brookpark, OH 44142-2012 216-529-0360, neubertpainting.com

NHD Construction & Design

Aaron Strang 11476 Hawke Road, Suite D, Columbia Station, OH 44028-8802 440-748-2658, newhorizon.com

North Coast Accessible Homes

Mike Murar 14221 Broadway Ave., Cleveland, OH 44125-1953 216-365-2614, northcoastaccess.com

North Coast Home Improvement Corp.

Brad Opacich 9360 Broadview Road, Broadview Heights, OH 44147-2306 440-526-0015, northcoasthome.com

Northeast Ohio Home Renovations

Bethany Demrovski 6721 Chittenden Road, Hudson, OH 44236 330-523-6919, neohomerenovations.com

Odell Construction Inc.

Justin Odell, CR 871 Canterbury Road, Unit F, Westlake, OH 44145-1482 440-471-7935, odellconstructioninc.com

Ohio Basement Systems

Adrienne Robenstine 8295 Darrow Road, Twinsburg, OH 44087-2307 330-425-0797, ohiobasementsystems.com

Ohio Bath Solutions LLC DBA Bath Fitter

Aaron Gross 7465 Worthington-Galena Road, #C, Worthington, OH 43085-6714 614-785-1040, bathfitter.com

Ohio Garage Interiors

Scott Gleske 5231 Spruce Pointe Lane, Brunswick Hills, OH 44212-6236 440-520-9370, ohiogarageinteriors.com

Ohio State Waterproofing

Paul Trecarichi 365 E. Highland Road, Macedonia, OH 44056-2103 330-467-1055, ohiostatewaterproofing.com

Paine Creek Builders

Jason Rodgers 13537 Carter Road Leroy, OH 44077 440-343-1711, painecreekbuilders.com

Paradise Renovation & Repair

Richard Kasunic Jr. 5261 state Route 305, Southington, OH 44470-9769 216-313-6298

Patio Enclosures by Great Day Improvements LLC

Madison Phillips 700 Highland Road, Macedonia, OH 44056-2160 330-988-5897, greatdayimprovements.com

Perrino Builders and Interiors

Pat Perrino 7976 Mayfield Road, #100, Chesterland, OH 44026-2483 440-919-1000, perrino.us

R.B. Schwarz Inc.

Robert B. Schwarz, MCR, CRPM, UDCP, CKBR 12944 S. Woodside Drive Chesterland, OH 44026 216-952-9801 • 440-729-2480 rbschwarzinc.com

R.B. Schwarz Inc. restores historic homes for modern families. Specializing in kitchen and bathroom remodeling and full-house renovation, Schwarz excels at maintaining historical integrity of gracious homes in Northeast Ohio. The same team of meticulous craftsmen have been working together since 1987. Their technical competency and professionalism ensure the success of every job.

Radiant Windows LLC

Mike Shadoan 13230 Schiller Road, Oak Harbor, OH 43449-9179 440-230-4291, radiantwindows.com

Re-Bath

Valerie Salsgiver 7780 U.S. Route 30, Irwin, PA 15642 724-960-1168, rebathpro.com

Remodel Me Today

Brian Pauley 25564 Bagley Road, Olmsted Falls, OH 44138 440-249-7665 • info@remodelmetoday.com remodelmetoday.com

Currently dreaming of a new kitchen or bath? Visit our showroom to find quality cabinetry, tile, fixtures, flooring and an award-winning design staff to help guide you or your client on the design decisions from beginning to end. Remodel Me Today is a consumer, builder and remodeler’s showroom that also offers design build services, if desired.

Renewal by Andersen-Cleveland

Stephanie Mailloux 17450 Engle Drive, #408, Middleburg Heights OH 44130 216-573-0949, renewalbyandersen.com

SemBro Design & Supply

Vitaliy Tkach 16035 Industrial Pkwy., Cleveland, OH 44135 216-777-7925, sembrodesigns.com

Stanek Windows by Great Day Improvements LLC

Madison Phillips 700 Highland Road, Macedonia, OH 44056 330-467-4267, greatdayimprovements.com

Suntrol

John Hansen 5075 Taylor Drive, Suite D Cleveland, OH 44128 800-466-8468 • sales@suntrol.com suntrol.com

Award-winning Suntrol has been Ohio’s window film leader for more than 45 years. Get sustainable Sun Protection film to protect floors and furnishings from heat and UV damage and save energy. For Custom Design, choose from a library of more than 100 designs, or create your own. Security Film protects homes and businesses from forced entry. Call us for a free consultation and visit suntrol.com.

TAG Renovations LLC

Marc Beas 6755 Engle Road, Middleburg Heights, OH 44130 440-212-7703, tagrenovation.com

Tamer Construction Inc.

John Tamer 6134 State Road, Parma, OH 44134-3702 440-886-4700, tamerconstruction.com

TH Custom Hardwood

Timothy Palermo 1438 Barn Run Drive, Valley City, OH 44280-9421 330-225-2800, thcustomhardwood.com

Toth Painting Solutions, Inc.

Kristopher Toth, CRS 210 Hayes Drive, #E, Brooklyn Heights, OH 44131 216-459-8684

Since 2000, Toth Painting Solutions has been driven by our customers’ satisfaction. We provide high-quality interior/exterior painting services. Our painters respect you and your home, and simply love what they do. All of our painters are background-checked and professionally trained. Call today to have us transform your home!

Thermal Construction

Laura McGuire 33700 Lakeland Blvd., Eastlake, OH 44095-5210 440-946-1007, thermalc.com

Universal Windows Direct Inc.

Jeff Kouns 24801 Rockside Road, Bedford Heights, OH 44146 440-786-1400, universalwindowsdirect.com

USA Insulation Co Inc./USA Enterprises Inc.

Jack Jones 31920 Vine St., Willowick, OH 44095-3569 440-602-4107, usainsulation.net

USA Waterproofing & Foundation Repair

Steve Rusk 1632 Enterprise Pkwy., Unit O, Twinsburg, OH 44087-2282 800-872-1799, usawaterproofing.com

Village Construction

Doug Mocny 9040 Osborne Drive, Mentor, OH 44060-4326 440-974-7659, thevillagegroup.com

Window City Pros

Elizabeth Ash 1213 Medina Road, Suite C Medina, OH 44256 440-457-0101, windowcitypros.com

SELECTING A RELIABLE CONTRACTOR

EMPLOY A CONTRACTOR with an established business in your area. Check references from past customers in your area or through your local Better Business Bureau (BBB). OHIO DOESN’T REQUIRE contractors to be licensed, so we recommend hiring a NARI remodeler. NARI members are put through a screening process to ensure favorable status with the BBB and the Ohio Attorney General’s office. Proof of appropriate local registration, liability insurance and workers’ compensation insurance and pledging to follow a strict Code of Ethics are requirements of NARI members. IF YOU SOLICIT BIDS from several different contractors, be sure they’re bidding on the same scope and quality of work. Discuss variations in bids and beware of any bid that’s substantially lower than the others.

Window Nation

Visit one of our design centers: 4350 Renaissance Parkway,

Warrensville Heights 4760 Grayton Road, Cleveland 2255 Mentor Ave., Mentor 216-472-1456 windownation.com Window Nation has grown to become the fifthlargest home improvement and remodeling company in the nation, according to 2020 Remodeling Magazine. A family-owned business by Cleveland natives, Harley and Aaron Magden take great pride in offering locally made windows and doors installed by factorytrained and certified professionals. Window Nation has installed more than 1 million windows for more than 125,000 homeowners and backs all products with comprehensive warranties. Call Window Nation today to set up a FREE, no-obligation, in-home or virtual estimate, good for up to a year.

Window Universe

Andy Sykora 17411 Detroit Ave., Lakewood, OH 44107-3427 440-536-8116, windowuniversecleveland.com

SUPPLIER/MANUFACTURER

ABC Supply Co. Inc.-Akron

Scott Morgan 1320 Starlight Drive, Akron, OH 44306 330-785-7000, abcsupply.com

ABC Supply Co. Inc.-Canton

Gary Laurie Sr. 1575 Bank Place, Canton, OH 44706 330-456-3164, abcsupply.com

ABC Supply Co., Inc.-Cleveland

Leo O’Connor 4855 W. 130th St., Suite 1, Cleveland, OH 44135-5137 216-362-1400, abcsupply.com

Active Plumbing Supply

Debbie Armstrong 216 Richmond St., Painesville, OH 44077 440-352-4411, activeplumbing.com

Apollo Siding Supply Inc.

Dennis Reber 38396 Apollo Pkwy., Willoughby, OH 44094-7724 440-942-4647, apollosupply.com

Bin There Dump That

Bruce Kozak 2868 Westway Drive, #B, Brunswick, OH 44212 330-386-7783, northeastohio.bintheredumpthatusa.com

Bradley Stone Industries Ltd.

Sarah Binder 30801 Carter Street, Solon, OH 44139-3517 440-519-3277, bradley-stone.com

Cambria

Nathan Shimp 1510 St. Clair Ave., Kent, OH 44240-4364 330-677-4010, cambriausa.com

Carter Lumber

Charlie Ash 172 North Case Ave., Akron, OH 44305-2540 330-784-5441, carterlumber.com

Choice Cabinet

Jessica Ricard 4856 Richmond Road, Warrensville Heights, OH 44128 216-378-2828, choicecabinet.com

Cleveland Tool & Cutter Inc.

Gina Cathcart 14181 Foltz Pkwy., Strongsville, OH 44149-4760 440-238-5770, clevelandtoolandcutterinc.com

Daltile

Randy Bowlin 900 Resource Drive, Brooklyn Heights, OH 44131-1882 216-661-4994, daltile.com

DAP Products Inc.

Bill Longo 3735 Green Road, Beachwood, OH 44122-5705 440-520-6522, dap.com

Ferguson Bath & Kitchen Gallery

Steven Caldwell 24441 Miles Road, Warrensville Heights, OH 44128-5483 216-825-2200, ferguson.com

Firenza Stone

Ray Cellura 33205 Curtis Blvd., Eastlake, OH 44095 440-953-8883, firenzastone.com

First Choice Exteriors

John Yoder 7051 state Route 83, Holmesville, OH 44633-9603 330-674-7051, firstchoiceexteriors.com

Hamilton Parker

Gabriel Cantrell 1100 Resource Drive, Brooklyn Heights, OH 44131-1854 216-351-2030, hamiltonparker.com

The Home Depot

James Polish 9000 Brooktree Road, #300, Wexford, PA 15090-9288 330-233-2265, homedepot.com

Kohler Co.

Amanda Karhoff 769 Norton Drive, Tallmadge, OH 44278-2935 330-208-6990, kohler.com

MAS Inc.

Dave Cundiff 2718 Brecksville Road, P.O. Box 526, Richfield, OH 44286-9735 330-247-5113, masdistribution.com

Mentor Lumber & Supply Co. Inc.

Rick Yaeger 7180 Center St., Mentor, OH 44060 440-255-8814, mentorlumber.com

Moen Inc.

John Seeley 25300 Al Moen Drive, North Olmsted, OH 44070-5619 216-385-8500, moen.com

Mont Surfaces by Mont Granite Inc.

Carol Payto 6130 Cochran Road, Solon, OH 44139-3306 440-287-0101, montgranite.com

National Design Mart

Jennifer Gonzalez 2255 Medina Road, Medina, OH 44256-9695 330-721-1914, nationaldesignmart.co

Gunton Corporation Pella Window & Door Co. - Gunton

Joseph A. Bobnar Sr. 26150 Richmond Road Bedford Heights, OH 44146 216-831-2420, ext. 1010 • FAX 216-591-1561 Gunton Corp. — Your local distributor of Pella Windows and Doors. “Viewed to be the Best.”

Rocksolid Surfaces / Wood Dimensons

J.B. Walsh 4031 W. 150th St., Cleveland, OH 44135-1301 216-251-5509, rocksold-surfaces.com

Schluter Systems

Art Porter 194 Pleasant Ridge Road, Plattsburg, NY 12901-5841 800-472-4588, schluter.com