CODE OF ETHICS
Chagrin River Co. Mike Staffileno 9311 Wisner Road, Chardon, OH 44024-9606 440-729-7270, chagrinriverco.com Chris Margevicius Chris Margevicius 17813 Ingleside Road, Cleveland, OH 44119-1316 Clog Free Gutters of Ohio James Carson 8601 Freeway Drive, Macedonia, OH 44056-1535 440-786-9663, kguardohio.com Closet Factory Bob Pietrick 5305 Commerce Parkway W, Cleveland, OH 44130-1274 216-362-4660, closetfactory.com/cleveland Costanzo Builders and Remodelers Heather Costanzo 8353 Wesley Drive, Strongsville, OH 44136-1930 440-879-8570, costanzobuilders.com Curb Appeal Painting Andrew Smola 23651 Curtiss Wright Pkwy., Richmond Heights, OH 44143 216-291-2422, curbappealpainting.com D&D Home Improvement Mark Babarick 3883 Baird Road, Stow, OH 44224-4205 330-688-5542, ddhomeimprovement.net Dallos Companies Inc. Joseph Dallos, CR 26921 Tungsten Road, Euclid, OH 44132-2936 216-261-6211 Dellisanti Construction, LLC Andy Dellisanti 40449 Butternut Ridge Road, Elyria, OH 44035-7909 440-539-5523, dellisanticonstruction.com Desborough Construction John Desborough 3335 Teresa Court, Perry, OH 44081-9227 440-259-1050, desboroughconstruction.com
Dover Home Remodelers Inc.
James C. Orr Jr., MCR, CLC 29341 Lorain Road North Olmsted, OH 44070 440-777-7555 • FAX 440-777-8188
Since 1984, Dover Home Remodelers has been at the forefront of grand and elaborate remodeling projects. In addition to our design talents, we can transform any size living space and even perform general maintenance. Our professionalism remains at the highest level. For any project, small or large, call us today!
Member Standards
RESOURCE GUIDE
GRIEVANCE PROCEDURE OF NARI GREATER CLEVELAND
NARI Greater Cleveland (NARI) is dedicated to being the best resource for knowledge and training in the remodeling industry. Our organization exists for two reasons: To help professionalize members of the home improvement industry and to serve as an ally to Ohio’s homeowners. CODE OF ETHICS Members shall observe the highest standards of integrity, frankness and responsibility in dealing with the public, while adhering to the following principles: 1. Only those home improvement projects,
THE ETHICS COMMITTEE The mission of the Ethics Committee is to uphold the ethical standards of the Association by enforcing the Code of Ethics and to promptly deal with consumer and member complaints. The Ethics Committee is assigned the duty of receiving and considering violations of the NARI Code of Ethics, brought by the general public against a member or by another member of the organization. To submit a written complaint, a consumer needs to contact the NARI office at 216-631-7764 and request
which are structurally and economically
to speak to the Ethics Committee liaison, who will mail
sound, shall be fostered and encouraged.
or email out a complaint packet.
2. All advertising statements shall be accurate and free of the capacity to mislead or deceive the consumer. 3. Accuracy shall be required of all salespersons in their descriptions of products and services. 4. All contracts employed shall be unambiguous and fair to all parties concerned. 5. All contractual obligations shall be promptly fulfilled. 6. All work shall be performed in a manner compatible with recognized standard of public health and safety and applicable laws.
Dream Home Construction Scott & Yvonne Burton 13980 Claridon Park Drive, Chardon, OH 44024-9468 440-285-8516, dreamhome-construction.com Eagle Design & Construction Daniel Garry 2538 Circle Dr. Painesville, OH 44077 440-223-7755, eagledesignconst.com Eco Seal Home Solutions Tony Nickles 4535 Township Road 367, Millersburg, OH 44654-8885 330-893-7325, ecosealsolutions.com Exscape Designs William Dysert P.O. Box 139, Novelty, OH 44072 440-729-0011, exscapedesigns.com
ONCE YOU HAVE COMPLETED THE PACKET
and delivered your complaint to the Ethics Committee liaison, you will receive a letter confirming receipt and requesting any additional information. Next, the member company at issue will be contacted and asked to respond. Once the response is received, the Committee will attempt to resolve the complaint. If an amicable resolution cannot be reached, the Committee will make a determination as to whether NARI’s Code of Ethics was violated and recommend or take action as deemed appropriate.
AGAIN, NARI GREATER CLEVELAND’S GOAL
is to help the parties involved come to an amicable agreement by opening the lines of communication. NARI accepts complaints reported within two years of the discovery of the issue in question. NARI will accept complaints on behalf of consumers who have engaged legal counsel and will review the conduct of the member in relation to the NARI Code of Ethics, but will not be able to act as third-party mediator.
Floor Coverings International Jen Toth 681 Moore Road, #E, Avon Lake, OH 44012-2390 440-225-3944, floorcoveringsinternational.com Flooring Concepts John Procaccini 29919 Lorain Road, North Olmsted, OH 44070 440-716-6600, flooringconceptsonlne.com Forest City Builders Group LLC Stefan Mendrea P.O. Box 91, Hinckley, OH 44233 330-441-0263, forestcitybuilt.com Frank’s Custom Remodeling Ltd. Frank Pajcic III, CRPM 2718 Lucerne Ave., Parma, OH 44134-2620 440-759-0985, frankscustomremodeling.com Golden Hammer Remodeling Group Donald Foldesy 39327 Thornfield Drive, Avon, OH 44011-1776 440-934-6307, goldenhammer440.com
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