Las Mejores Empresas para Trabajar 2015 AmĂŠrica Latina
Great Place to WorkÂŽ
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People Power 2
Annual Best Workplaces in Latin America List
Great Place to Work® Releases its 12th Annual Best Workplaces in Latin America List; Microsoft, Elektro Electricidade e Serviços, and Acesso Digital take top honors. New analysis shows key experiences of workers at the best companies in Latin America include being treated as a person not just an employee, having managers who live up to their word and a “family” feeling at work. Research also shows that employees’ willingness to give extra effort is closely associated with a cooperative, wellmanaged team.
Great Place to Work®
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Table of Contents:
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Annual Best Workplaces in Latin America List
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Introduction
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About Great Place to Work速
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Background and Findings
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Discussion
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The Great Workplace Era Takes Shape in Latin America
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Company and Employee Profiles
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Fast Facts about the Best 100 Workplaces in Latin America 2015
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The List of the 100 Best Workplaces in Latin America
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Methodology
Great Place to Work速
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Introduction Some years ago, Brazilian power distribution company Elektro Electricidade e Serviços focused most of its investments on better technology. The human beings working at Elektro weren’t as high a priority. To a significant degree, they were treated as cogs in the machinery that delivered electricity to some 6 million people in São Paulo and neighboring areas.
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Annual Best Workplaces in Latin America List
That may explain why the company suffered roughly a dozen accidents a year in the late 2000s, including two workplace deaths in 2007. Things changed, though, when Marcio Fernandes became president of the company in 2011. In effect, Fernandes reversed the polarity between technology and workers at Elektro .
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For many years we were focused on investing in machines,” Fernandes says. “After this, we decided to invest strongly in the people.” That investment took the form of new career paths and development opportunities for employees, so that electricians, for example, could transform themselves into engineers. It also included increased commitment to the safety of its people. The company became one of the first in the Brazilian power industry
– residente P – s e d ernan Serviços Marcio F e e d a id lectric Elektro E Great Place to Work®
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Introduction to embrace a Zero-Accident vision, meaning it expected to reduce its annual workplace injuries to zero. To reach this goal, it adopted behaviorbased safety training—a relatively new, data-driven approach to preventing workplace accidents. So far, it looks as if Fernandes’ decision to flip the switch toward people has electrified Elektro’s results. The company of some 3,700 employees had just three minor safety accidents in 2014, and it had yet to record an injury as of early April, 2015. While accidents have dropped, profitability has soared. From 2012 to 2014, Elektro enjoyed a 31% jump in a key measure of earnings.1 What’s more, during the same two-year period Elektro’s service quality, measured by power outage duration, improved 15%.
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Annual Best Workplaces in Latin America List
Fernandes calls Elektro’s surge in recent years a “double success: the people first and secondly the company became more efficient, more productive.”
1 Elektro experienced a 31 percent increase in EBITDA, or earnings before interest, taxes, taxes, depreciation and amortization.
Elektro’s emphasis on people is part of a broader pattern among the best workplaces in Latin America. As Great Place to Work releases our 12th annual list of the region’s best workplaces, a new analysis shows that a key experience of workers at the best companies in Latin America is being treated as a person—not just an employee. The examination of roughly 2.1 million employee responses to our Trust Index© survey also shows that management’s credibility and a “family” feeling at work closely correlate with overall workplace greatness. Employees at great workplaces are more engaged, and this year we also studied what factors are associated with employee willingness to give
extra on the job in Latin America. We found that an above-and-beyond work ethos is likely to be found in companies with cooperative, wellmanaged teams. These findings related to employee engagement and to making a workplace great in Latin America help provide a road map to business leaders in the region. In addition, the companies that have earned a place on this year’s regional list serve as successful role models. Topping this year’s list are Microsoft, in the category of the Best Multinational Workplaces; Elektro in the category of Best Large Workplaces (500+ employees); and Acesso Digital, a Brazilian information technology firm, in the category of Best Small & Medium Workplaces in Latin America (50-500 employees).
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Introduction
These companies reflect a broader, worldwide movement. The best workplaces in Latin America, along with their counterparts in other regions of the globe, are leading the way into a brighter future. We call it the “Great Workplace Era.” It refers to a time when all people can expect to work at a company where they trust their leaders, take pride in what they do, and enjoy their coworkers. When work makes for a better world, one employee at a time. The best workplaces in Latin America show there is power in empowering people. Power not just to lift the bottom line, but to elevate the human spirit.
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Annual Best Workplaces in Latin America List
“What is most important to us is the development of the people,” Fernandes says. “They are increasing their possibilities and they are changing their future.”
e r a y e h t and ing g n a h . c e r u t u f r i e h t
Great Place to Work速
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About Great Place to Work Great Place to Work速 has conducted pioneering research on the characteristics of great workplaces for more than 25 years.
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Annual Best Workplaces in Latin America List
We believe all companies can become great workplaces, and our mission is to help them succeed. Our Great Place to Work model is recognized as the standard for assessing great workplaces. In more than 50 countries around the world, we are proud to:
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Latin America offices: Argentina Bolivia Brazil Central America and the Caribbean Chile
Colombia Ecuador Mexico Paraguay Peru Uruguay Venezuela
Great Place to Work®
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Background and Findings It was a dispiriting year of difficult economic conditions in much of Latin America in 2014. And 2015 doesn’t look much better. “Another Year of Subpar Growth,” was the title of a recent blog by Alejandro Werner, Director of the Western Hemisphere Department of the International Monetary Fund.2
2 http://blog-imfdirect.imf.org/2015/01/21/yetanother-year-of-subpar-growth-latin-americaand-the-caribbean-in-2015/
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Annual Best Workplaces in Latin America List
“Worries dominate across much of Latin America and the Caribbean today, as 2015 marks yet another year of reduced growth expectations,” Werner wrote. “Regional growth is projected at just 1¼%, about the same low rate as in 2014 and almost 1 percentage point below our previous forecast.”
The grim outlook, driven in part by low commodity prices, makes it more important than ever to develop a great workplace culture. That’s because best workplaces have proven, in Latin America and worldwide, that they outperform competitors. While Brazil’s overall economy grew just 0.9% in 2012 and 2.5% in 2013, the Best Workplaces in Brazil saw revenues jump 18.2% in 2013. Or consider the results of a study of telecommunication giant Atento in Brazil: a 12% increase in employee satisfaction levels on the Trust Index at Atento from 2010 to 2013 corresponded with a 13% jump in client satisfaction.
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Background and Findings A recent study by Great Place to Work® Mexico found there is a positive correlation between high levels of employee trust, commitment and collaboration and business productivity measured in terms of revenue per employee. And these connections between excellent workplaces and excellent business results are found around the globe. For example, a paper published last year by the European Corporate Governance Institute studied data from 14 countries and concluded that higher levels of employee satisfaction—reflected by earning a spot on a best workplaces list generated by Great Place to Work®— corresponded to stock market outperformance in countries with high levels of labor market flexibility, such as the United States and the United Kingdom.3
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Annual Best Workplaces in Latin America List
Great Place to Work has found that the core elements of trust in managers, pride in the job and camaraderie with coworkers are central to great workplaces around the world. But outstanding workplace cultures take on the flavor of their particular country and region. To help companies in Latin America get a better understanding of how to get better and become great, we studied factors associated with workplace greatness this year. We also studied factors that correlate with employee willingness to give extra effort. In the first place, we examined which of the 58 statements on the Trust Index employee survey were most closely associated with the overall average Trust Index score for best workplaces in Latin America. We 3 Alex Edmans, Lucius Li, Chendi Zhang, “Employee Satisfaction, Labor Market Flexibility, and Stock Returns Around The World,” European Corporate Governance Institute (ECGI) - Finance Working Paper No. 433/2014, July 2014, http://papers.ssrn.com/sol3/ papers.cfm?abstract_id=2461003 .
found that great workplaces are most likely to be found in cultures that emphasize the human touch, where leaders live up to their word and where a “family” feeling permeates the company.4 See Figure 1. We also compared the findings from Latin America to those of other regions, and discovered a number of similarities and differences.5 In particular, we found that a family feel in the workplace and effective coordination of talent is associate with workplace greatness in Latin America especially. See Figures 2-4.
4 For our study of factors associated with workplace greatness, we used the squared correlation coefficient method to calculate “r2” values for different Trust Index statements in different regions. The larger the r2 value, the more variability in the statement explains variability in the overall Trust Index score of the best workplaces from a particular region..
5 In our region analysis, we considered 100 Best Workplaces from North America, Europe and Latin America. For Asia, we considered the 60 companies on the list of Asia’s Best Workplaces.
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Background and Findings Figure 1. Top Factors Associated with Workplace Greatness in Latin America 0,90 0,88
r2 value
0,86 0,84 0,82 0,80 0,78 0,76 0,74
Management shows a sincere interest in me as a person, not just an employee.
Management delivers on its promises.
Management’s actions match its words.
There is a “family” or “team” feeling here.
Management does a good job of assigning and coordinating people.
Figure 2. Top Factors Associated with Workplace Greatness in North America 0,90 0,88
r2 value
0,86 0,84 0,82 0,80 0,78 0,76 0,74
Management shows a sincere interest in me as a person, not just an employee.
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Management’s actions match its words.
We’re all in this together.
Annual Best Workplaces in Latin America List
Management delivers on its promises.
People look forward to coming to work here.
Figure 3. Top Factors Associated with Workplace Greatness in Europe 0,90 0,88
r2 value
0,86 0,84 0,82 0,80 0,78 0,76 0,74
Management delivers on its promises.
Management’s actions match its words.
Management Management involves people in genuinely seeks decisions that affect and responds to their jobs or work suggestions and environment. ideas.
Everyone has an opportunity to get special recognition.
Figure 4. Top Factors Associated with Workplace Greatness in Asia 0,90 0,88
r2 value
0,86 0,84 0,82 0,80 0,78 0,76 0,74
Management delivers on its promises.
Promotions go to those who best deserve them.
If I am unfairly treated, Management’s I believe I’ll be given a actions match fair shake if I appeal. its words.
I can ask management any reasonable question and get a straight answer.
Great Place to Work®
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Background and Findings Great Place to Work research has demonstrated that employees at great workplaces are more engaged. To build on this insight, this year we also studied what factors are associated with employees’ willingness to go above and beyond expectations in Latin America’s best workplaces. In particular, we studied correlations between statements on the Trust Index and this statement: “People here are willing to give extra to get the job done.” We found that extra effort by employees is likely to be found in companies with cooperative, well-managed teams. See Figure 5.6
Figure 5. Top Five Correlations with a Climate of Extra Effort in Latin America You can count on people to cooperate.
0.82
Management does a good job of assigning and coordinating people.
0.81
We’re all in this together.
0.80
People look forward to coming to work here.
0.80
Taking everything into account, I would say this is a great place to work.
0.78
6 Analysis is based on a linear correlation of Trust Index statements with the statement “People here are willing to give extra to get the job done”. Positive correlation exists when the correlation coefficient, or R value, is larger than .05. The closer it is to one, the stronger the correlation.
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correlation coefficient
Again, we compared these findings with those of other regions. And again, management’s competence at assigning and coordinating the workforce stands out in Latin America.7 See Figures 6-8. 7 In this analysis of top correlations with a climate of extra effort by region, we considered 100 Best Workplaces from North America, Europe and Latin America. For Asia, we considered the 60 companies on the list of Asia’s Best Workplaces.
Annual Best Workplaces in Latin America List
Figure 6. Top Five Correlations with a Climate of Extra Effort in North America
correlation coefficient
Management hires people who fit in well here.
0.81
You can count on people to cooperate.
0.81
People look forward to coming to work here.
0.80
Management is approachable, easy to talk with.
0.74
We’re all in this together.
0.73
Figure 7. Top Five Correlations with a Climate of Extra Effort in Europe
correlation coefficient
You can count on people to cooperate.
0.82
Everyone has an opportunity to get special recognition.
0.75
People here are given a lot of responsibility.
0.75
Management genuinely seeks and responds to suggestions and ideas.
0.74
We’re all in this together.
0.73
Figure 8. Top Five Correlations with a Climate of Extra Effort in Asia
correlation coefficient
People care about each other here.
0.82
Management hires people who fit in well here.
0.80
Taking everything into account, I would say this is a great place to work.
0.80
You can count on people to cooperate.
0.79
People avoid politicking and backstabbing as ways to get things done.
0.77
Great Place to Work®
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Discussion
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Annual Best Workplaces in Latin America List
“ This emphasis on effective coordination of talent may have to do with the way many Latin American employees work longer hours than employees in more developed countries.8 Jaime Bárcenas, Senior Manager at professional services firm EY and a professor at Pontifical Xavierian University (Pontificia Universidad Javeriana) in Bogota, Colombia, points to demanding hours in the consulting field in particular, and to changing attitudes about work.
Jaime Bárcenas - Senior Manager at EY
Barcenas sees younger employees in business consulting chafing against the traditional expectation of long workweeks in the region. “They are less willing to tolerate extra hours,” he says. “They think it is related to poor planning.”
Because work days can be so long, and are often exacerbated by long commutes, Millennials in consulting firms may be especially appreciative of effective work coordination that leads to fewer hours on the job, Barcenas says.
8 See Figure 6 in “Working time in the twentyfirst century,” International Labour Organization, 2011, p. 20.
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Discussion
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The importance of a family feel to a great workplace in Latin America is not surprising to Giancarlo Raicovi, Assistant Manager of Recruiting and Selection at Peruvian financial services firm Interbank. Family ties are central to the culture of Latin America, Martin says. And when Interbank, which ranks as the 18th best large workplace in Latin America this year, studied its own workforce not long ago, it discovered that employees want the company to be part of their family.
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Annual Best Workplaces in Latin America List
Giancarlo Raicovi - Assistant Manager of Recruiting and Selection - Interbank
“That’s exactly what we try to do,” Raicovi says. “Employees feel that this company is an extension of their other family.” The workplace as a family also describes the culture at Diverza, a provider of electronic billing and tax services located in Monterrey, Mexico. Diverza, which ranks as the 13th best small and medium workplace in Latin America this year, makes employees feel at home through birthday celebrations, parties around holidays, open communication with senior leaders and an informal dress code—which stands out given the typical expectations of business attire in Mexico. “I can wear jeans every day,” says Alba Romero, who oversees facilities, internal communications and recruitment at Diverza. “It’s a little thing that makes a difference.”
“ Lizette Alalú, Chief Operations Officer of Great Place to Work® Peru, also calls attention to the significance of leadership in forging a great workplace in the region. “It is important to note that four out of five of the key drivers for workplace greatness in Latin America have to do with management,” Alalú says. “This supports the fact that leaders and their relationship with employees day in and day out is what defines a great workplace.”
Lizette Alalú – COO Great Place to Work® Peru
Indeed, a personal relationship with managers is one of the things Interbank cashier Adrian Jimenez appreciates about his workplace. Jimenez, 23, is close to finishing a university degree in business. He was impressed that his supervisors worked with him to plan out his next move at the bank once he gets his degree.
“They said, ‘We will find you another job,’” Jimenez says. “They make me feel important.”
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The Great Workplace Era Takes Shape in Latin America
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Annual Best Workplaces in Latin America List
Overall, companies like Interbank and other best companies in the region maintained a similar level of workplace excellence in the eyes of employees this year. The Trust Index benchmark for Latin America’s best workplaces—that is, their average score on the Trust Index—dipped slightly compare to last year. But the trend over the past decade is clear: Latin America’s best are getting better. See Figure 9.
Trust Index Benchmark of the 100 Best in Latin America, 2006 - 2015 89
Trust Index Benchmark
88 87 86 85 84 83 82 81 80
2006
2007
2008
2009
2010
2011
2012
2013
2014
2015
Great Place to Work®
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The Great Workplace Era Takes Shape in Latin America
Latin America’s best workplaces are part of a broader, worldwide movement. The best workplaces throughout the globe have been getting better and are leading the way into a brighter future.9
We call this new economic age the “Great Workplace Era,” and it refers to a time when all people can expect to work at a company where they trust their leaders, take pride in what they do, and enjoy their co-workers.
t a e e r c G rkpla o W a r E 9 Ver http://www.greatplacetowork.com.ar/mejores-empresas/ las-mejores-multinacionales-del-mundo/informe-2014
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Annual Best Workplaces in Latin America List
A variety of forces are propelling businesses toward better cultures. Among them:
Millennials They want balance and meaning at work.
Innovation Individual employees are more likely to risk sharing novel ideas in a climate in which they feel a measure of security and are proud of what they do. In addition, collaboration, which is increasingly central to effective innovation efforts, is fueled by friendships among co-workers.
Evidence The data has become clear that great workplaces crush the competition.
Transparency Increasing visibility into the inner workings of organizations is rewarding good employers and punishing lessthan-good ones.
Awareness There’s greater recognition among business leaders that trust and culture are paramount to business success.
Wellbeing The global push by people for greater physical, emotional and spiritual health is forcing companies to make their workplaces better.
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The Great Workplace Era Takes Shape in Latin America Josiane Souza, electrician, Elektra
Elektro is a good example of this last point. It is among the companies that is taking worker wellbeing to heart— in an industry that is fraught with life-threatening health risks such as electrocution and lethal falls. Josiane Souza, an electrician at the company, appreciates the way Elektro has come to accept nothing less than a perfect safety record. Each day before her shift, Souza’s manager gathers his team to discuss safety as it relates to the specific projects under way.
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Annual Best Workplaces in Latin America List
The company also has a policy that anytime an employee feels a job is unsafe or they don’t feel well enough to do it safely, they can—and should-refuse to do the task. This isn’t an empty policy, says Souza, who has been at the company about two and a half years. Nor do Souza and her colleagues feel they need to rush to complete jobs if an unexpected obstacle slows them down. Instead, managers trust team members to do the best they can each day.
““They’re not going to punish us for not meeting the schedule,” Souza says.
Tiago Souza, electrician, Elektra
But working at Elektro is about much more than staying safe and avoiding reprimands for Souza. It is about charging up the career possibilities of both her and her husband Tiago, also an electrician at the company. Both Josiane and Tiago are currently enrolled in an electrical engineering program at a local university, and both have applied to Elektro for a scholarship to help cover the costs. Josiane made the leap into college after noticing that Elektro colleagues were progressing from the position of electrician to electrical engineer—with the company’s support.
“Elektro inspired me to go after a college degree,” she says. “I never thought I would get one. I saw that if a person studies, they have the opportunity to grow in the company.” Just like their CEO Marcio Fernandes, the two Souzas believes the most powerful part of the electric company is the people. Tiago’s words apply to workplaces throughout Latin America and the entire globe. “Technology is important,” he says, “But if you don’t have the people, you don’t have anything.”
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Company and Employee Profiles
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Annual Best Workplaces in Latin America List
Diverza #13 Best Small & Medium
“They turned out the lights in the elevator because they knew I was trying to scare people,” he recalls. “I stayed in the elevator like 20 minutes trying to scare people.”
Fernando Marcos - Sales Manager at Diverza
Electronic invoice processing may sound dull. But Monterrey, Mexicobased Diverza makes work in this field fun. And the informal, playful, participatory culture has charged up the firm’s business results. How zany does Diverza get? Just visit on Halloween, when virtually every employee dresses up in a costume. Two years ago, Sales Manager Fernando Marcos came to work as a “killer clown.” The fact that Marcos is 6’ 6’’ made the outfit scarier than your typical scary clown. And the facilities managers at Diverza’s office building cooperated to heightened the spooky excitement.
Marcos as scary clown on Halloween
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Company and Employee Profiles
Besides costumes at Halloween, Diverza employees enjoy a casual dress code, birthday celebrations and fitness classes after hours. All the fun has a serious side, though. It contributes to an egalitarian spirit with powerful effects, company leaders say. Once a month, CEO Jose Luis Ayala holds a town hall meeting to share company progress—and this open communication keeps everyone aligned with the company’s strategy. Diverza also has developed a system for employees to submit suggestions for new products and services. “Every single employee has access to innovation, to sharing ideas,” says Victor Monroy, Diverza’s Chief Planning and Project Officer. “This is different than others in the Mexican market.”
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Annual Best Workplaces in Latin America List
Victor Monroy Chief Planning and Project Officer at Diverza
It’s not surprising, then, that Diverza was quick to jump on a new business opportunity. The Mexican tax authority recently began working with private-sector companies for the purpose of collecting tax filings. Diverza has been accepted as one of these private-sector partners and expects the new business line to fuel significant revenue growth.
Diverza. Revenues 89,077
98,124
Thousand of Mexican Pesos
73,305
% growth (2010-2014)
37,098
752.2%
13,045
2010
2011
Already, Diverza has been growing quickly. Revenues at the firm soared from MXN $13 million in 2010 to MXN $98 million in 2014. During the same time frame, its customer base climbed from 60,560 to about 319,114.
2012
2013
2014
With results like these, Diverza has established itself as a significant player in the button-down financial services world. But employees at the company say the business success feels like a side-effect of a peoplefocused culture. “They want us to be happy,” Marcos says. “It feels like a large family.”
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Company and Employee Profiles
Adrián Jiménez Adrian Jimenez could feel like a cog in the machinery of a big bank. But as a cashier at Peru-based Interbank, he feels more like a key player.
“It’s a serious job. I work with customers’ money,” says Jimenez, who has been at Interbank about a year. “If I do something wrong it could be bad for the customer. It’s a big responsibility.”
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Annual Best Workplaces in Latin America List
What is it about Interbank that connects the 23-year-old Lima resident to the bank’s goal of good customer service? For one thing, Jimenez loves the family feel of his team. Not long ago, he sent out an email to colleagues asking them to contribute cash to a charity project of his. In 20 minutes, his four teammates had committed the equivalent of US$170. “In my other jobs, we were not so close,” he says. Jimenez also appreciates the way his supervisors take a personal interest in him. That started with job interviews, when not only his boss but his boss’ boss met with him. And the individual attention has continued with discussions with his supervisors about Jimenez’s career path. Jimenez hopes to graduate soon from a local university with a business degree,
and his managers have been talking with him about promotions he might be eligible for with the credential.
It all adds up to a work experience that makes Jimenez feel valuable as he counts up customers’ money.
Then there are the fundamental issues of pay and hours. Jimenez says he earns a good salary without having to put in extreme hours. And even though he works a parttime schedule of 30 hours a week, Jimenez was given a portion of the company’s profit-sharing payment to employees. “Other jobs don’t consider the part-timers for the earnings bonus,” he says.
““Being a cashier sounds like a not-serious job, but it is,” he says. “I feel grateful to be here.”
The way his careful work translates into customer gratitude also makes his day. This past Christmas, a customer brought him and his colleagues a cake and a card. “They said thank you for a good year,” Jimenez says.
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Fast Facts about the Best 100 Workplaces in Latin America 2015 38
Annual Best Workplaces in Latin America List
Participation and Overall List Data LatAm Data Point
2015
2014
Difference
Percentage Change
Great Place to WorkÂŽ countries contributing to list makers
20
20
0
0.0%
# of participating companies in the contest:
2,294
2,094
200
9.6%
# of employees represented in the competition:
3,929,593
3,634,467
295,126
8.1%
# of valid surveys received
2,058,119
1,855,462
202,657
10.9%
671,551
656,730
14,821
2.3%
# of employees represented by the 100 companies:
Number of Participant Companies, 2010-20152015 DistribuciĂłn por industria de las empresas reconocidas en la lista 2015
1,400
1,900
2,036
2,218
2,094
2,294
2010
2011
2012
2013
2014
2015
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Fast Facts about the Best 100 Workplaces in Latin America 2015 Country Distribution for Companies on 2015 list
Uruguay, 1% RepĂşblica Dominicana, 2% Puerto Rico, 1%
Venezuela, 2% Argentina, 5% Bolivia, 1%
Peru, 11% Paraguay, 1%
Brazil, 24%
Panama, 3% Nicaragua, 1%
Central America and the Caribbean (one operation), 1%
Mexico, 14%
Chile, 8%
Honduras, 1% Guatemala, 4% El Salvador, Costa Colombia, 9% 3% Rica, 3% Ecuador, 2%
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Annual Best Workplaces in Latin America List
Industry Distribution for Companies on 2015 list
Transportation, 3%
Aerospace, 1%
Telecommunications, 1%
Biotechnology & Pharmaceuticals, 3% Retail, 9%
Information Technology, 11% Social Services & Government Agencies, 1%
Construction & Infrastructure, 11%
Professional Services, 7% Industrial Services, 1%
Health Care, 5% Education & Training, 3% Hospitality, 5%
Financial Services & Insurance, 21%
Non-profit and Charity Organizations, 2%
Media, 1%
Manufacturing & Production, 14%
Mining & Quarrying, 1%
Great Great Place Place To to Work速
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Fast Facts about the Best 100 Workplaces in Latin America 2015
Data Point
2015
2014
2013
49
37
35
183 years old (Scotiabank)
304 years old (RSA Seguros)
N/A
Growth by Number of Employees
23%
19%
18%
New Jobs Created since Last Year
21,411
19,254
20,471
Women in Executive Management Positions
28%
30%
24%
Voluntary Employee Turnover
13%
16%
14%
Median Voluntary Turnover
7%
8%
8%
486% (Microsoft Mexico – 200,000 applications and they have 514 employees)
263%
344%
83
73
78
% Increase in Revenues since Prior Year
12%
15%
N/A
Absenteeism
4%
12%
N/A
% of Companies that support employees with classes not related to work
46%
54%
N/A
% of employees who answered positively to the overall statement “Taking everything into account, I would say this is a great place to work.”
91%
92%
91%
Average Age of Company Oldest Company
Max Application Rate
Average Number of Training Hours
42
Annual Best Workplaces in Latin America List
Employee Distribution
45 to 54 years; 9,8%
55 or older; 2,8%
Female Employees; 45,8%
by Gender
Male Employees; 54,2%
25 years or younger; 33,4% 35 to 44 years; 20,6%
by Age
Executive/Senior Managers; 3,3% Managers/ Supervisors; 17,7%
26 to 34 years; 33,4%
by Job Type
% Staff (NonManagement); 79,0%
Great Place to Work速
43
Fast Facts about the Best 100 Workplaces in Latin America 2015 Trust Index Results Overall Trust Index Score – Historic Development of the Latin America 100 Best (2010-2015) 89
87,8
Trust Index Benchmark
88 87
86,8 86
85
85
84 83 82
87,3
86
85,4
86
87,3
84,5
83
81 80
2007
2006
2008
2009
2010
2011
2012
2013
2014
2015
Trust Index Results by List Category (2013-2015) 2013 - 2014 - 2015
90
89
89
89 87
88
88
85
86
84
84
81
82 80 78 76 74
Top 50 PyMEs
44
Annual Best Workplaces in Latin America List
Top 25 Large
Top 25 MNCs
83
Trust Index Dimension Score by List Category (2015) 93
92
92
91
91
91
90 89
Trust Index Benchmark
88
90 88 87
86
87 86
85
85
84 83 82
87
86
87
84 82 81
81
80
80 79 78 77
Credibility
Respect Top 50 PyMEs
Fairness Top 25 Large
Top 25 MNCs
Pride
Camaraderie
TI Average
Great Place to Work速
45
Fast Facts about the Best 100 Workplaces in Latin America 2015
Trust Index Score by Industry (2015)
Construction & infraestructure
88
Information Technology
88
Financial Services & Insurance
88
Manufacturing & Production
87
Professional Services
87
Retail
86
Hospitality
86 85
Health Care 84
46
Annual Best Workplaces in Latin America List
85
86
87
88
89
Trust Index Dimension Scores by Region 92
91 90
90
89
89 88
88
86
84
87
87
89 89
88 87
86
89 89 87
86
87 86
87 86 86
84
84 83
82
80
78
LatAm 100 Best 2015 Credibility
EU 100 Best 2014 Respect
Fairness
Asia 60 Best 2015 Pride
Camaraderie
Fortune 100 Best 2014 Trust Index Score
Great Place to Work速
47
Fast Facts about the Best 100 Workplaces in Latin America 2015
Most Improved Statements, 2006 vs. 2015 96 94 92 90
Trust Index Benchmark
88 86 84 82 80 78 76 74 72 70 68 66
2006
2007
2008
2009
2010
2011
2012
2013
People are encouraged to balance their work life and their personal life Promotions go to those who best deserve them Managers avoid playing favorites People avoid politicking and backstabbing as ways to get things done I want to work here for a long time
48
Annual Best Workplaces in Latin America List
2014
2015
Great Place to Work速
49
The List of the 100 Best Workplaces in Latin America
50
Annual Best Workplaces in Latin America List
25 Best Multinational Workplaces in Latin America 2015 Rank
Company name
Countries
Industry
# employees
1
Microsoft
Argentina, Brasil, Chile, Colombia, México, Perú
Tecnologías de la Información
6
Argentina, Brasil, Centroamérica (One Central Operation), Chile, Colombia, Ecuador, México (2), Perú (2), Venezuela
Telecomunicaciones
11
2
Telefónica • Telefónica (Argentina, Centroamérica, Perú) • Telefónica Movistar (Chile, Colombia, Ecuador, México, Venezuela) • Vivo (Brasil) • Terra Mexico (México) • Telefónica Global Solutions (Perú)
3
JW Marriott • JW Marriott (Brasil, Mexico, Perú) • Renaissance São Paulo Hotel (Brasil)
Brasil (2), México, Perú
Hospitalidad
4
4
Accor
Argentina, Brasil, Chile, México, Perú
Hospitalidad - Hotel
5
5
McDonald's • Arcos Dorados
Argentina, Brasil, Costa Rica, Panamá, Perú, Uruguay
Hospitalidad
6
6
Dell
Brasil, México, Panamá
Tecnologías de la Información
3
7
Cisco
Brasil, Chile, Costa Rica, México
Tecnologías de la Información
4
8
Diageo
Brasil, Centroamérica y Caribe (One Central Operation), Chile, México
Manufactura y Producción
4
Great Place to Work®
51
The List of the 100 Best Workplaces in Latin America
Rank
52
Company name
Countries
Industry
9
BELCORP
Bolivia, Costa Rica, Colombia, Ecuador, El Salvador, Guatemala, México, Perú
Cuidado de la Salud
10
Monsanto
Argentina, Brasil, Costa Rica, Guatemala, México
Biotecnología y Farmacéutica
11
Edenred • Ticket (Brasil)
Argentina, Brasil, México Servicios Financieros y Seguros
12
MARS
13
BBVA • BBVA Bancomer Banco (México) • BBVA Bancomer Seguros y Multiasistencia (Mexico) • BBVA Continental (Perú) • Banco Provincial (Venezuela)
14
3M
15
MAPFRE Insurance • Group Segurador BB e MAPFRE (Brasil)
# employees 8
5 3
Brasil, Centroamérica y Caribe (One Central Operation), Chile
Manufactura y Producción
3
Argentina, Chile, Paraguay, Perú, México (2), Venezuela
Servicios Financieros y Seguros
7
Bolivia, Brasil, Chile, Venezuela
Manufactura y Producción
4
Brasil, El Salvador, Guatemala, Honduras, Panamá, México, Nicaragua, Paraguay, Rep Dominicana
Servicios Financieros y Seguros
9
Annual Best Workplaces in Latin America List
Rank
Company name
Countries
Industry
# employees
16
Scotiabank • Scotiabank Banco de México (México) • Scotiabank Casa de Bolsa (México) • Scotiabank Servicios Corporatives (México)
Chile, Costa Rica, El Salvador, México (3), Panamá, Perú, Puerto Rico, Rep Dominicana
Servicios Financieros y Seguros
10
17
Atento
Argentina, Brasil, Colombia, El Salvador, Guatemala, México, Perú, Puerto Rico, Uruguay
Servicios Profesionales
9
18
Novartis
Brasil, Colombia, Ecuador
Biotecnología y Farmacéutica / Farmacéutica
3
19
Roche (Productos Roche S.A.) • Quimicos e Farmacêuticos Ltd. (Brasil) • Roche Diagnóstica (Brasil) • Roche Farmacéuticos (Chile)
Brasil (2), Chile, Colombia, Venezuela
Biotecnología y Farmacéutica
5
20
Yanbal
Bolivia, Colombia, Ecuador
Manufactura y Producción
3
21
Hanesbrands
El Salvador, Honduras, Rep Dominicana
Manufactura y Producción
3
22
DHL
Colombia, Paraguay, Perú, Uruguay
Transporte
4
Great Place to Work®
53
The List of the 100 Best Workplaces in Latin America Rank
Company name
Countries
Industry
# employees
23
Excel Automatriz
El Salvador, Guatemala, Honduras, Nicaragua, Panamá
Comercio Minorista
5
24
AES Corporation
Panamá, Puerto Rico, Rep Dominicana
Comercio Minorista
3
25
Falabella • CMR Falabella (Argentina, Chile) • Hipermercados Tottus (Perú) • Saga Falabella (Perú) • Sodimac (Argentina, Colombia, Perú)"
Argentina (3), Chile (2), Colombia (2), Perú (3)
Comercio Minorista
10
50 Best Small & Medium Workplaces in Latin America 2015 (50-500 Employees) Rank
54
Company name
Countries
Industry
# employees
1
Acesso Digital
Brasil
Tecnologías de la Información
120
2
Zanzini Móveis
Brasil
Manufactura y Producción
361
3
VisaNet
Perú
Servicios Financieros y Seguros
249
4
Sacos del Atlántico
Guatemala
Construcción, Infraestructura e Inmuebles
86
5
SJ Administração de Imóveis
Brasil
Construcción, Infraestructura e Inmuebles
109
Annual Best Workplaces in Latin America List
Rank
Company name
Countries
Industry
Brasil
Construcción, Infraestructura e Inmuebles
# employees 482
6
Pormade Portas
7
Hocol
Colombia
Manufactura y Producción / Derivados del Petróleo
202
8
Dextra
Brasil
Tecnologías de la Información
111
9
Fondo Nacional de Garantías -FNG-
Colombia
Servicios Financieros y Seguros
109
10
CARVAL
Colombia
Comercio Minorista
375
11
Apoyo Consultoría
Perú
Servicios profesionales
148
12
Seguros Universales
Guatemala
Servicios Financieros y Seguros
236
13
Diverza
México
Tecnologías de la Información
85
14
Radix
Brasil
Tecnologías de la Información
321
15
Special Dog
Brasil
Manufactura y Producción
491
16
Construcciones El Cóndor S.A.
Colombia
Construcción, Infraestructura e Inmuebles
304
17
B&Q Energia
Brasil
Manufactura y Producción
351
18
Resuelve Tu Deuda
México
Servicios Financieros y Seguros
270
19
ABA
Brasil
Educación y Formación
172
20
JOST Brasil
Brasil
Manufactura y Producción
398
Great Place to Work®
55
The List of the 100 Best Workplaces in Latin America Rank
56
Company name
Countries
Industry
# employees
21
Unicred Ceará Centro Norte
Brasil
Servicios Financieros y Seguros
163
22
Real Plaza
Perú
Construcción, Infraestructura e Inmuebles Administración de la propiedad
314
23
Focus
Chile
Servicios profesionales
56
24
VIVA GyM
Perú
Construcción, Infraestructura e Inmuebles
155
25
PROCOLOMBIA
Colombia
Servicios Sociales y Agencias Gubernamentales / Servicios de Negocio
422
26
Cofide
Perú
Servicios Financieros y Seguros
214
27
CENEGED
Brasil
Servicios profesionales
282
28
Entidad Mexicana de Acreditación
México
Servicios Profesionales
96
29
Laboratório Leme
Brasil
Cuidado de la Salud
343
30
Terminal de Contenedores de Cartagena -Contecar-
Colombia
Transporte Paquetería y transporte de mercancías
337
31
Orange Investments
México
Construcción, Infraestructura e Inmuebles
53
32
IPOG Instituto de Pósgraduação e Graduação
Brasil
Educación y Formación
145
Annual Best Workplaces in Latin America List
Rank
Company name
Countries
Industry
# employees
33
Grupo Agrisal Division Hotelera: • Holiday Inn San José Escazú"
Costa Rica
Hospitalidad
86
34
Agreca
Guatemala
Construcción, Infraestructura e Inmuebles
252
35
Sicoob Metropolitano
Brasil
Servicios Financieros y Seguros
291
36
Intéligo SAB
Perú
Servicios Financieros y Seguros
143
37
Moinho Globo Alimentos
Brasil
Manufactura y Producción
188
38
Inflection Point
México
Tecnologías de la Información
79
39
Colegio Inglés Hidalgo
México
Educación y Formación
70
40
Touch Tecnologia
Brasil
Tecnologías de la Información
145
41
Consórcio Luiza
Brasil
Servicios Financieros y Seguros
142
42
Unimed Ceará
Brasil
Cuidado de la Salud
113
43
Elogroup Desenvolvimento e Consultoria
Brasil
Servicios profesionales
158
44
Compugraf
Brasil
Tecnologías de la Información
120
45
ARAUJO Y SEGOVIA S.A.
Colombia
Construcción, Infraestructura e Inmuebles
189
Great Place to Work®
57
The List of the 100 Best Workplaces in Latin America Rank
Company name
Countries
Industry
# employees
México
Organizaciones nogubernamentales y filantrópicas
103
Colombia
Transporte de Gas
377
46
Asociación Programa Lazos IAP
47
Transportadora de Gas Internacional -TGI-
48
Maestranza Diesel
Chile
Manufactura y Producción
468
49
Algar Mídia S/A
Brasil
Medios de comunicación
277
50
Marelli Ambientes Racionais
Brasil
Manufactura y Producción
208
25 Best Large Workplaces in Latin America 2015 (500+ Employees) Rank
58
Company name
Countries
Industry
# employees
Brasil
Manufactura y Producción
3.620
1
Elektro Electricidade e Serviços
2
BancoEstado Microempresas
Chile
Servicios Financieros y Seguros
1.118
3
Transbank
Chile
Servicios Financieros y Seguros
544
4
Gazin
Brasil
Comercio Minorista
6.911
5
Interseguro
Perú
Servicios Financieros y Seguros
580
6
SAMA S.A. - Minerações Associadas
Brasil
Minería y Cantera
734
7
Aseguradora Solidaria de Colombia Entidad Cooperativa
Colombia
Servicios Financieros y Seguros
905
8
Magazine Luiza
Brasil
Comercio Minorista
24.277
Annual Best Workplaces in Latin America List
Rank
Company name
Countries
Industry
# employees
México
Hospitalidad
1.100
Aeroespacial
17.706
9
Grupo Vidanta: • Mayan Riviera Maya
10
Embraer
Brasil
11
Laboratório Sabin
Brasil
Cuidado de la Salud
1.391
12
Losango
Brasil
Servicios Financieros y Seguros
1.230
13
Liverpool
México
Comercio Minorista
58.145
14
Banco de Crédito e Inversiones - BCI
Chile
Servicios Financieros y Seguros
8.343
15
COOSALUD EPS
Colombia
Cuidado de la Salud
837
16
Gentera • Gentera (Mexico) • Compartamos (Guatemala)
México y Guatemala
Servicios Financieros y Seguros
15.796
17
CEMAR
Brasil
Servicios Industriales
1.167
18
Interbank
Perú
Servicios Financieros y Seguros
6.808
19
PromonLogicalis
Brasil
Tecnologías de la Información
803
20
Grupo Progreso - Progreso
Guatemala
Construcción, Infraestructura e Inmuebles
1.579
21
Ancar Ivanhoe
Brasil
Comercio Minorista
3.176
22
Fundación Teletón México
México
Organizaciones nogubernamentales y filantrópicas
2.886
23
Grupo Ruba
México
Construcción, Infraestructura e Inmuebles
852
24
Supermercados Peruanos
Perú
Comercio Minorista
13.904
25
Grupo Security
Chile
Servicios Financieros y Seguros
3.163
Great Place to Work®
59
Methodology A company must have appeared on a Best Workplaces list in at least one Latin American country in order to be a candidate for the regional list. During the 2014-2015 cycle, 775 companies appeared on national Best Workplaces lists in 19 countries in the region. Those companies were eligible to be considered for the regional list.
Best Multinational Workplaces Best Large Workplaces (more than 500 employees)
In 2015, the Best Workplaces in Latin America appear on three lists
Best Small & Medium Workplaces (between 50 and 500 employees)
60
Annual Best Workplaces in Latin America List
To come up with the three lists, candidate companies were divided into two groups, one for domestic, and the other for multinational companies. Additionally, domestic companies were divided further into two groups according to the number of employees in their workforce. This approach allows us to compare companies with similar profiles. Multinational companies were eligible for inclusion on that list if they met the following criteria:
• The company had at least 1,000 employees worldwide • At least 40% of the company’s employees work outside the country where it is headquartered • The company has been recognized in at least three national lists in Latin America Great Place to Work® defines a multinational company as a company operating in at least 3 countries. A company operating in only two countries would compete on one of the two size category lists.
To create regional lists, workplaces are evaluated and win a spot using the same criteria that earns them the right to appear on a national list. However, companies competing within the multinational category receive extra points according to the number of countries in which they are represented on national lists in the region, as well as the total number of employees who participated to the survey process. Consequently, multinational companies receive credit for their efforts to become a great workplace if they survey employees in several countries. The more countries in which a company is represented on a national list, the higher the credit the company receives. When multinationals become part of a regional list because they qualified in several countries, they can only occupy one position on the regional list. The scores of these companies are averaged and weighted by the number of employees in each of those countries. Multinational scores are only averaged for companies that share a common culture between countries.
Great Place to Work®
61
El poder de la gente
©2015 Great Place to Work® Institute, Inc. TInstitute. All Rights Reserved.
64
Annual Best Workplaces in Latin America List