Product Description
Domain:
Business Architecture & Design
Capability:
Business Alignment
Business Alignment
Context Business Alignment forms part of the Business Architecture & Design domain. Description The business alignment capability evaluates the various instantiations of the operating model against the mandated business drivers. These typically includes: strategy, architecture, performance, and business case.
Strategic Fit
Techniques The business alignment portfolio includes the following elements: •
Strategic Fit
•
Architectural Compliance
•
Operational Performance
•
Financial Justification Architectural Compliance
Application The business alignment is addressed throughout the programme/development lifecycle, but especially during higher and lower-level business and IT design. Benefits Business Alignment ensures that, over the course of the transformation programme, the operating model becomes progressively more aligned to the organisation's business drivers, and also satisfies the mandated business case.
Operational Performance
Financial Justification © 2008 Systems in Context Ltd
1
1st September 2009
Product Description
Domain:
Business Architecture & Design
Capability:
Business Alignment
Technique:
Strategic Fit
Business Alignment
Context Strategic Fit forms part of the Business Alignment capability within Business Architecture & Design. Description The strategic fit compares the operating model design to the strategic imperatives defined as part of the business strategy, and rates the degree of alignment accordingly. Tools The strategic fit tool set includes the following elements: •
Strategic Snapshot Map
•
Strategic Snapshot Table
• • • •
Strategic Snapshot Map #
Operational Imperative
1
Custom self-service
Strategic Roadmap Table
2
Rationalised operations
Strategic Delta Map
3
Outsourced operations
Strategic Delta Table
4
Standardised operations
5
Electronic channels
6
Real-time transactions
7
High automation
8
Outsourced IT infrastructure
9
Rationalised IT infrastructure
10
Shared IT assets
Strategic Migration Table
Application Strategic Fit is addressed during both higher and lowerlevel business design, and is used to strategically assess the alignment of each instantiation of the operating model, together with its associated programme tranche.
Tranche 1
Tranche 2
Tranche 3
Strategic Migration Table
It is also leveraged throughout the development lifecycle, as part of Business Governance, in order to assess the strategic fit of the relevant programme deliverables at the requirements, design, build, and test phase gates.
Imperative Cust. self-service
Delta
Impact
Reduced self-service
FO Apps.
E&A
- SME email
Reduced self-service
Medium
E&A
One less medium
FO Functions
NA
- Cntct. Cntr.
One less function
FO Functions
E&A
- Cntct. Cntr.
One less function
FO Roles
NA
- CC agents
One less role
FO Roles
E&A
- CC agents
One less role
Standardised ops.
Medium
E&A
Bus. units aligned
E-channels
Medium
E&A
One less e-channel
FO Apps.
E&A
- SME email
One less e-channel
Medium
E&A
Reduced automation
FO Apps.
E&A
- SME email
Reduced automation
FO Apps.
E&A
- SME email
One less platform
High automation Rationalised IT
The ability to rapidly identify any actual or potential divergence between the strategic imperatives and the operational design also significantly de-risks the transformation programme from a business outcome perspective, and reinforces benefits realisation.
Unit E&A
Rationalised ops.
By continually assessing the operating model design, (and its derivative business and IT designs), against the agreed business drivers, the strategic fit ensures that the future operating model is fully aligned to the organisation's commercial, operational, and technical strategies.
Aspect Medium
Benefits
© 2008 Systems in Context Ltd
Current
StrategicDelta Table Key: Red = non-aligned/less aligned Amber = partially-aligned/no change Green = fully-aligned/more aligned
2
1st September 2009
Product Description
Domain:
Business Architecture & Design
Capability:
Business Alignment
Technique:
Architectural Compliance
Business Alignment
Context Architectural Compliance forms part of the Business Alignment capability within Business Architecture & Design. Compliance Snapshot
Description
Key:
The architectural compliance compares the operating model design to the Architectural Guidelines and rates the degree of alignment accordingly.
Green = compliant Red = non-compliant #
Architectural Guideline
COM
IOM1
IOM2
TOM
1 Operational Pattern
Tools
2 Operational Standardisation
The architectural compliance tool set includes the following elements:
3 Operational Flexibility 4 Operational Scalability
•
Compliance Snapshot
5 Operational Usability
•
Compliance Roadmap
6 Operational Quality
•
Compliance Delta
7 Operational Speed
•
Compliance Migration
8 Operational Cost 9 Operational Control 10 Operational Timing
Application
11 Operational Execution
Architectural Compliance is addressed during both higher and lower-level business design, and is used to architecturally assess the alignment of each instantiation of the operating model, together with its associated programme tranche.
12 Operational Touch Points 13 Operational Hand-offs 14 Operational Interfaces 15 Market Channels
It is also leveraged throughout the development lifecycle, as part of Business Governance, in order to assess the architectural compliance of the relevant programme deliverables at the requirements, design, build, and test phase gates.
16 Interaction Mediums 17 Face-to-face Medium 18 Info. Asset Mediums 19 Info. Asset Distribution 20 Business Role Responsibilities 21 Business Role Distribution
Benefits
22 Front Office Sourcing
By continually assessing the operating model design, (and its derivative business and IT designs), against the architectural guidelines, the architectural compliance ensures that the future operating model is fully aligned to the organisation's overall business architecture.
23 Back Office Sourcing 24 Functional Responsibilities 25 IT Application Distribution 26 Core IT Application Sourcing
The ability to rapidly identify any actual or potential divergence between the architectural guidelines and the operational design also significantly de-risks the transformation programme from a business outcome perspective, and reinforces benefits realisation.
© 2008 Systems in Context Ltd
27 Non-Core IT App. Sourcing Compliance Roadmap (Fragment)
3
1st September 2009
Product Description
Business Alignment
Domain:
Business Architecture & Design
#
Capability:
Business Alignment
1 Usability
Cust. convenience
Technique:
Operational Performance
2 Accuracy
Error elimination
3 Speed
Elapsed time
4 Cost
Cost to serve
5 Flexibility
Ease of change
Purpose Operational Performance forms part of the Business Alignment capability within Business Architecture & Design.
Criteria
Measure
COM
IOM1
IOM2
TOM
6 Scalability High and low vol.
Performance Roadmap Table
Description The operational performance rates each instantiation of the operating model against a set of predefined operational performance criteria and measures. It also rates each programme tranche according to its impact on the operational performance of the operating model.
Key:Red = low performance Amber = medium performance Green = high performance
Tools
#
The operational performance tool set includes the following elements:
Criteria
Measure
1
Usability
Cust. convenience
2
Accuracy
Error elimination
3
Speed
Elapsed time
4
Cost
Cost to serve
•
Performance Snapshot Table
•
Performance Roadmap Table
5
Flexibility
Ease of change
•
Performance Delta Table
6
Scalability
High and low vol.
•
Performance Migration Table
Tr. 1
Tr. 2
Tr. 3
Performance Migration Table
Application
Key:-
Operational Performance is addressed during both higher and lower-level business design, and is used to assess the performance alignment of each instantiation of the operating model, together with its associated programme tranche.
Red = reduced performance Amber = no change in performance Green = improved performance
It is also leveraged throughout the development lifecycle, as part of Business Governance, in order to assess the operational performance of the relevant programme deliverables at the requirements, design, build, and test phase gates. Benefits By continually rating the predicted performance of the operating model design, (and its derivative business and IT designs), the operational performance ensures that the future operating model matches the required performance profile. The ability to rapidly identify any actual or potential divergence between the required performance profile and the operational design also significantly de-risks the transformation programme from a business outcome perspective, and reinforces benefits realisation. © 2008 Systems in Context Ltd
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1st September 2009
Product Description
Domain:
Business Architecture & Design
Capability:
Business Alignment
Technique:
Financial Justification
Business Alignment
Purpose Financial Justification forms part of the Business Alignment capability within Business Architecture & Design. Description The financial justification classifies the specified operational deltas according to their financial impact. It compares the programme's costs with the estimated business benefits in terms of on-going opex savings and revenue uplifts. Tools The financial justification tool set includes the following elements: •
Delta Justification Map
•
Delta Justification Table
•
Justification Migration Table
Delta Justification Map Key: Red (upwards) = programme cost Green (downwards) = opex saving Green (upwards) = revenue uplift
BU
Application
NA
Financial Justification is addressed during both higher and lower-level business design, and is used to assess the alignment of each programme tranche with the mandated business case.
E&A
It is also leveraged throughout the development lifecycle, as part of Business Governance, in order to assess the financial justification for the relevant programme deliverables at the requirements, design, build, and test phase gates.
NA
Element
Contact Centre
Cost
Down
Cost
Down
IT App.
E-mail Platform
Cost
Down
Medium
Telephony
© 2008 Systems in Context Ltd
Telephony
Contact Centre
Cost
Indirect
Cost
Face-to-Face
Cost
Telephony (x 2)
Cost
Post
Cost
Down
Fax
Cost
Down
Corp. Sales
Cost
Down
SME Sales
Cost
Down
Cntr
IT App.
NA
Medium
Face-to-Face
Face-to-Face
Telephony (x 2)
Telephony (x 2) Cost
Post
Post
Cost
Fax
Fax
Cost
Medium
Cost
Cost
Down
Cost
Down
New Sales
Cost
Up
New Sale
Cost
Up
Cost
Up
Cost
Down
Cost
Down
Cost
Up
Cost
Down
Web Fax Web
IT App.
Up
SME Sales
E&A IT App.
Down
Corp. Sales
Post
5
Cost
Channel
Medium
Corp. Sale
Cost
Down
(New Sale)
Cost
Up
New Web
Cost
Up
SME Sale
Delta Justification Table
Rev.
Cost
Function
Bus. Role
Cntr
OpEx
Medium
E&A
The ability to rapidly identify any actual or potential divergence between the business case and the operational design also significantly de-risks the transformation programme from a business outcome perspective, and reinforces benefits realisation.
Telephony
Prog.
Function
Medium
By continually assessing the operating model design, (and its derivative business and IT designs), against the mandated business case, the financial justification ensures that the proposed changes to the operating model deliver the required return on investment.
Commission
Telephony
IT App.
Benefits
Decommission
Medium
Up
Up
1st September 2009