Product Description
Domain:
Business Architecture & Design
Capability:
Business Realisation
Business Realisation
Context Business Realisation forms part of the Business Architecture & Design domain. Description The business realisation capability translates the required changes ('deltas') to the operating model into programme deliverables, together with their host projects and workstreams.
Delta Clustering
Techniques The business realisation portfolio includes the following elements: •
Delta Clustering
•
Delta Assigning
•
Delta Tranching
•
Delta Mapping Delta Assigning
Application The business realisation is addressed at the front-end of the programme/development lifecycle during the programme formation stage. Benefits By clearly and accurately translating the required operational deltas into project deliverables, Business Realisation ensures that the transformation programme's constituent workstreams and projects deliver all the mandated aspects of the future operating model. Delta Tranching
Delta Mapping
© 2008 Systems in Context Ltd
1
1st September 2009
Product Description
Domain:
Business Architecture & Design
Capability:
Business Realisation
Technique:
Delta Clustering
Business Realisation
Context Delta Clustering forms part of the Business Realisation capability within Business Architecture & Design. Delta Cluster Map
Description #
The delta clustering describes the grouping of operational deltas into logical sets, based upon their business relationships and dependencies. The related components for each operational cluster are identified and mapped.
Cluster
Unit
Segment
Delta
Tranche
Channel
Indirect
D
2
Medium
Post
D
2
3
Medium
Fax
D
2
4
IT Application
CIT (BO)
D
2
IT Application
NIT (BO)
C
2
1 2
A
Corp.
Component
NA
Corp.
NA
SME
Medium
Telephony
M
1
NA
SME
Org. Unit
Contact Centre
D
1
NA
SME
MI
SS-CC
D
1
IT Application
SIT (BO)
D
2
IT Application
NIT (BO)
C
2
Medium
Post
D
3
Medium
Fax
D
3
Medium
Web
C
3
IT Application
NIT (FO)
C
3
15
Medium
Face-to-Face
M
2
16
Medium
Telephony
M
2
Org. Unit
Corp Sales
D
2
18
Org. Unit
New Sales
C
2
19
IT Application
CIT (BO)
D
3
IT Application
NIT (BO)
C
3
Medium
Web
C
3
IT Application
NIT (FO)
C
3
Medium
D
1
IT Application
SME E-mail
D
1
Org. Unit
Contact Centre
D
1
MI
SS-CC
D
1
27
Medium
Telephony
M
2
28
Medium
Post
M
2
Medium
Fax
M
2
30
Org. Unit
SME Sales
D
2
31
Org. Unit
New Sales
C
2
Key:
32
Medium
Post
D
3
A = NA (Corp.) Indirect Channel Withdrawal; B = NA (Corp.) Sales IT Migration;
33
Medium
Fax
D
3
C = NA (SME) Contact Centre Withdrawal; D = NA (SME) Sales IT Migration;
34
IT Application
SIT (BO)
D
3
E = NA (SME) Medium Rationalisation; F = NA (SME) Web Medium Introduction;
35
IT Application
NIT (BO)
C
3
G = E&A (Corp.) Sales Reorganisation; H = E&A (Corp.) Sales IT Migration;
36
Medium
Web
C
3
I = E&A (Corp.) Web Medium Introduction; J = E&A (SME) E-mail Medium Withdrawal;
37
IT Application
NIT (FO)
C
3
5
Tools
B
NA
Element
6 7
The delta clustering tool set includes the following elements:
C
8 9
•
Delta Cluster Map
10
•
Delta Cluster Table
11 12 13
Application
14
Delta Clustering is employed during the portfolio or programme formation phase, and supports deliverable discovery, dependency analysis, project and workstream allocation, and delivery scheduling.
17
20
Benefits
21
The delta clustering ensures that the dependencies between the various operational deltas are fully understood and clearly communicated before they are formed into workstream and project deliverables.
22 23 24 25 26
29
D
E
F
G
NA
NA
NA
E&A
SME
SME
SME
Corp.
H
E&A
Corp.
I
E&A
Corp.
J
K
L
M
N
E&A
E&A
E&A
E&A
E&A
SME
SME
SME
SME
SME
O
E&A
SME
K = E&A (SME) Contact Centre Withdrawal; L = E&A (SME) Sales Reorganisation;
38
P
E&A
(All)
Org. Unit
New Sales
C
2
M = E&A (SME) Medium Rationalisation; N = E&A (SME) Sales IT Migration
39
Q
Centre
(All)
IT Application
New IT (BO)
C
2
O = E&A Web Medium Introduction; P = E&A New Sales Organisation;
40
IT Application
NIT (FO)
C
3
API
NIT(FO)-NIT(BO)
C
3
41
Q = New IT Sales Implementation; R = Web Platform Implementation
R
Centre
(All)
Delta Cluster Table © 2008 Systems in Context Ltd
2
1st September 2009
Product Description
Domain:
Business Architecture & Design
Capability:
Business Realisation
Technique:
Delta Assigning
Business Realisation
Context Delta Assigning forms part of the Business Realisation capability within Business Architecture & Design. Description The delta assigning describes the allocation of the specified operational deltas to delivery projects and workstreams. The underlying operational components, together with the nature of their delta, (decommission, commission, or modification), are mapped to their assigned delivery vehicle. Tools The delta assigning tool set includes the following elements: •
End-to-End Assignment Map
•
End-to-End Assignment Table
•
Tranche Assignment Map
•
Tranche Assignment Table
End-to-End Assignment Map
Application Delta Assigning is employed during the portfolio or programme formation phase, and supports deliverable discovery, dependency analysis, project and workstream allocation, and delivery scheduling. Benefits The delta assigning ensures that each required change to the operating model has an 'owner', (in terms of its delivery), and that there are no 'orphan' operational deltas, deliverable duplications, or project overlaps. Tranche Assignment Table
© 2008 Systems in Context Ltd
3
1st September 2009
Product Description
Domain:
Business Architecture & Design
Capability:
Business Realisation
Technique:
Delta Tranching
Business Realisation
Context Delta Tranching forms part of the Business Realisation capability within Business Architecture & Design. Description The delta assigning describes the allocation of the specified operational deltas to the appropriate programme tranche. The underlying operational components, together with the nature of their delta, (decommission, commission, or modification), are mapped to their assigned tranche, (if necessary, via the specified delta cluster). Tools The delta tranching tool set includes the following elements: •
Delta Tranching Map
•
Delta Tranching Table
Delta Tranching Map
BU NA
Cluster Cntct. Cntr. W/d.
Project
Tr. 1
Tr. 2
Tr. 3
NA Sales Function Re-org. NA Sales Channel Ration.
Application Delta Tranching is employed during the portfolio or programme formation phase, and supports deliverable discovery, dependency analysis, project and workstream allocation, and delivery scheduling.
EA
Indirect Ch. W/d.
NA Sales Channel Ration.
Sales IT Rep.
Corporate Sales IT Ration.
E-mail Ch. W/d.
E&A E-mail Platform E-o-L
Cntct. Cntr. W/d.
E&A Sales Channel Ration. E&A Sales Function Re-org.
Benefits
Sales Fun. Re-org. E&A Sales Channel Ration.
The delta clustering ensures that the required changes to the operating model are delivered in the optimal order, (with regard to their impacts and dependencies), and that each post-tranche state is feasible and stable operationally.
E&A Sales Function Re-org. Sales IT Rep. Cntr. Web Ch. Intro.
Corporate Sales IT Ration. Corp. Web Platform Intro
Delta Tranching Table
© 2008 Systems in Context Ltd
4
1st September 2009
Product Description
Domain:
Business Architecture & Design
Capability:
Business Realisation
Technique:
Delta Mapping
Business Realisation
Context Delta Mapping forms part of the Business Realisation capability within Business Architecture & Design. Description The delta mapping cross-references the specified operational deltas to the assigned project or workstream. The underlying operational components, together with the nature of their delta, (decommission, commission, or modification), are mapped to their allocated delivery vehicle. Tools The delta mapping tool set includes the following elements: •
Delta-to-Project Table
•
Project-to-Delta Table
Application Delta Mapping is employed during the portfolio or programme formation phase, and supports deliverable discovery, dependency analysis, project and workstream allocation, and delivery scheduling. Benefits The delta mapping verifies that the required changes to the operating model are accurately and comprehensively translated into workstream and project deliverables, and that there are no gaps, overlaps, or cross-overs.
Delta-to-Project Table
Š 2008 Systems in Context Ltd
5
1st September 2009