Product Description
Domain: Capability:
Business Architecture
Business Architecture & Design
#
Unit
Business Design
22
E&A
Corp. Org.
Corp. Sales
23
E&A
SME Org.
SME Sales
24
E&A
SME Org.
Contact Centre
25
E&A
(All)
New Sales
26
Centre (All)
27
NA
Corp. IT App CIT (BO)
28
NA
SME IT App SIT (BO)
29
E&A
Corp. IT App CIT (BO)
30
E&A
SME IT App SME E-mail
31
E&A
SME IT App SIT (BO)
32
Centre (All)
Context Business Design forms part of the Business Architecture & Design domain. Description The business design capability provides alternative, but complimentary, views on to the business operating model. These typically include specification, configuration, orchestration, and association views.
Seg.
E'ment
Org.
Component
T0
T1
T2
T3
IT App New IT (FO)
IT App New IT (BO) Business Specification (Fragment)
Techniques The business design portfolio includes the following elements: •
Business Specification
•
Business Configuration
•
Business Orchestration
•
Business Association
Application
Business Configuration
The business design encompasses both the higher -level design in the early stages of the programme/development lifecycle, and lower-level design in the later stages. Benefits By affording multi-level and multi-dimensional views of the operational design, Business Design ensures that the operating model's evolution, (over the course of the transformation programme), is clearly communicated to, and fully understood by, the programme team and the stakeholder community. Business Orchestration
Business Association
© 2008 Systems in Context Ltd
1
1st September 2009
Product Description
Domain:
Business Architecture
#
Business Architecture & Design
Unit
Seg.
E'ment
Component
Capability:
Business Design
1
Technique:
Business Specification
2
NA
Corp. Med.
Telephony
3
NA
Corp. Med.
Post
4
NA
Corp. Med.
Fax
5
NA
Corp. Org.
Corp. Sales
6
NA
SME Med.
Telephony
7
NA
SME Med.
Post
8
NA
SME Med.
Fax
9
NA
SME Med.
Web
10
NA
SME Org.
SME Sales
11
NA
SME Org.
Contact Centre
Context Business Specification forms part of the Business Design capability within Business Architecture & Design. Description The business specification describes the 'bill of materials' for the operational design of the business area in focus. It typically includes some or all of the following elements:
NA
Corp. Med.
F2F
12
•
NA
SME MI
SS-CC
Geographical Locations
13
E&A
Corp. Med.
F2F
•
Customer Segments
14
E&A
Corp. Med.
Telephony
•
Market Channels
15
E&A
Corp. Med.
Web
•
Interaction Mediums
16
E&A
SME Med.
Telephony
•
Business Roles
17
E&A
SME Med.
Post
•
IT Applications
18
E&A
SME Med.
Fax
Operational Interfaces
19
E&A
SME Med.
Organisational Units
20
E&A
SME Med.
Web
21
E&A
SME MI
SS-Cntct. Cntr..
22
E&A
Corp. Org.
Corp. Sales
23
E&A
SME Org.
SME Sales
24
E&A
SME Org.
Contact Centre
25
E&A
(All)
New Sales
26
Centre (All)
27
NA
Corp. IT App CIT (BO)
• •
Tools The business specification tool set includes the following elements:
Org.
•
Specification Snapshot
•
Specification Roadmap
•
Specification Delta
28
NA
SME IT App SIT (BO)
•
Specification Migration
29
E&A
Corp. IT App CIT (BO)
30
E&A
SME IT App SME E-mail
31
E&A
SME IT App SIT (BO)
32
Centre (All)
IT App New IT (BO)
33
Centre (All)
API
34
NA
Corp. UI
CS-CIT(BO)
35
NA
SME UI
SS-SIT(BO)
36
E&A
Corp. UI
CS-CIT(BO)
Benefits
37
E&A
SME UI
SS-SIT(BO)
The business specification ensures that a full set of the required operational components are accurately catalogued and clearly communicated, thereby ensuring a common understanding of the business operating model and its evolution.
38
E&A
SME UI
SS-SIT(FO)
39
NA
Corp. UI
CS-NIT(BO)
40
NA
SME UI
SS-NIT(BO)
41
E&A
(All)
UI
NS-CIT(BO)
42
E&A
(All)
UI
NS-SIT(BO)
43
E&A
(All)
UI
NS-NIT(BO)
Application Business Specification is leveraged during both higher and lower-level business design, and is used to describe the current, interim, and target operating models, together with their operational deltas.
T0
T1
T2
T3
IT App New IT (FO)
NIT(FO)-NIT(BO)
Specification Roadmap
© 2008 Systems in Context Ltd
2
1st September 2009
Product Description
Domain:
Business Architecture & Design
Capability:
Business Design
Technique:
Business Configuration
Business Architecture
Context Business Configuration forms part of the Business Design capability within Business Architecture & Design. Level 1 Configuration Snapshot
Description The business configuration describes the operational components that populate the business area in focus, together with their operational relationships. It typically includes some or all of the following elements: •
Geographical Locations
•
Customer Segments
•
Market Channels
•
Interaction Mediums
•
Business Roles
•
IT Applications
•
Operational Interfaces
•
Organisational Units
Level 1 Configuration Delta
Tools The business configuration tool set includes the following elements: •
Level 1Configuration Snapshot
•
Level 1 Configuration Delta
•
Level 2Configuration Snapshot
•
Level 2 Configuration Delta
Level 2 Configuration Snapshot
Application Business Configuration is leveraged during both high and lower-level business design, and is used to describe the current, interim, and target operating models, together with their operational deltas. Benefits The business configuration ensures that the 'static' aspects of the operational design are fully understood and clearly communicated, thereby ensuring a common vision of the business operating model and its evolution.
© 2008 Systems in Context Ltd
Level 2 Configuration Delta
3
1st September 2009
Product Description
Domain:
Business Architecture & Design
Capability:
Business Design
Technique:
Business Orchestration
Business Architecture
Context Business Orchestration forms part of the Business Design capability within Business Architecture & Design. Description The business orchestration describes the operational components that populate the business area in focus, together with their operational interactions. It typically includes some or all of the following elements: •
Process Steps
•
Information Assets
•
Geographical Locations
•
Customer Segments
•
Market Channels
•
Interaction Mediums
•
Business Roles
•
IT Applications
•
Operational Interfaces
•
Organisational Units
Orchestration Snapshot
Orchestration Delta (Decommissioned)
Tools The business orchestration tool set includes the following elements: •
Orchestration Snapshot
•
Orchestration Delta
Application Business Orchestration is leveraged during lower-level business design, and is used to describe the current, interim, and target operating models, together with their operational deltas.
Orchestration Delta (Commissioned)
Benefits The business orchestration ensures that the 'dynamic' aspects of the operational design are fully understood and clearly communicated, thereby ensuring a common vision of the business operating model and its evolution.
© 2008 Systems in Context Ltd
4
1st September 2009
Product Description
Domain:
Business Architecture #
Business Architecture & Design
Capability:
Business Design
Technique:
Business Association
Mkt
Seg.
1 Corp. 2
Context
3 NA
Business Association forms part of the Business Design capability within Business Architecture & Design.
4
Description The business association cross-references the operating model's constituent business and technical components. This may include any of the following elements: •
Geographical Locations
•
Customer Segments
•
Market Channels
•
Interaction Mediums
•
Process Steps
•
Information Assets
•
Business Roles
•
IT Applications
• •
SME
(None)
(None) (None) (None)
SME Sales
SME Sales
Business Role
SME Sales
SME Sales
Contact Centre
Business Role
Corp. Sales
Corp. Sales
New Sales
IT Application
(None)
(None) (None)
New Web
SME Sales
SME Sales
New Sales
8 EA 9
SME
Business Role IT Application
10
New Sales
New Sales
Contact Centre E-mail
(None) (None)
New Web
Association Roadmap (Front Office)
#
Mkt
Seg.
T3
T4
IT Application
CSIT (BO)
CSIT (BO)
Business Role
(None)
(None) (None) (None)
4
IT Application
SSIT (BO)
SSIT (BO)
5
Business Role
(None)
(None) (None) (None)
IT Application
CSIT (BO)
CSIT (BO)
Business Role
(None)
(None) (None) (None)
IT Application
SSIT (BO)
SSIT (BO)
Corp. 6 EA 7 SME 8
Business Association is leveraged during both higher and lower-level business design, and may be used in conjunction with the current, interim, or target operating models, or their operational deltas.
T2
(None) (None) (None)
SME
Application
T1 (None)
Corp.
Association Snapshot
Element Business Role
1
The business association tool set includes the following elements:
Association Migration
IT Application
6 Corp.
Tools
•
Corp. Sales
New Web
NA
Association Delta
T4
Corp. Sales
(None) (None)
3
•
T3
Corp. Sales
(None)
Organisational Units
Association Roadmap
T2
Corp. Sales
IT Application
7
Operational Interfaces
•
Element
5
2
•
T1
Business Role
NSIT (BO)
NSIT (BO)
CSIT (BO)
SSIT (BO)
NSIT (BO)
NSIT (BO)
NSIT (BO)
NSIT (BO)
Association Roadmap (Back Office)
Benefits By mapping and relating the operating model's constituent elements, the business association enables impact, dependency, gap/overlap, and related analysis, thereby assuring the integrity and completeness of the operating model.
© 2008 Systems in Context Ltd
5
1st September 2009