Product Description
Domain:
Business Architecture & Design
Capability:
Business Decisioning
Business Decisioning
Context Business Decisioning forms part of the Business Architecture & Design domain.
Business Definition
Description The business decisioning capability provides the decision-making framework for the development of the business operating model. Techniques The business decisioning portfolio includes the following elements: •
Business Definition
•
Business Formation
•
Business Composition
•
Business Attribution
Business Formation
Application The business decisioning is undertaken at the front-end of the programme/development lifecycle in order to agree the key, high-level design decisions for the business operating model. Benefits Business Decisioning provides a robust and comprehensive decision-making framework to guide the operational design. It also provides full traceability of the key design decisions. In doing so, it ensures common understanding and shared buy-in of the future operating model design.
Business Composition
#
Op. Aspect
Current (T0)
Interim (T1) Interim (T2)
Target (T3)
5
Responsibility
Mixed
Mixed
Combined
Combined
6
Functionality
Combined
Combined
Combined
Combined
7
Role assets
Dedicated
Dedicated
Mixed
Mixed
8
IT assets
Dedicated
Dedicated
Mixed
Shared
9
Role sourcing
In-house
In-house
In-house
In-house
10
IT sourcing
In-house
In-house
In-house
Mixed
Business Attribution (Fragment)
© 2008 Systems in Context Ltd
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1st September 2009
Product Description
Domain:
Business Architecture & Design
Capability:
Business Decisioning
Technique:
Business Definition
Business Decisioning
Context Business Definition forms part of the Business Decisioning capability within Business Architecture & Design. Business Domain Model
Description The business definition describes the underlying business model for the business area in focus by defining its constituent elements and their operational relationships. Tools The business definition tool set includes the following elements: •
Business Domain Model
•
Business Lifecycle Model
•
Business Management Model
•
Business Execution Model
Business Lifecycle Model
Application Business Definition addresses the conceptual element of the business decision-making process, and is an integral part of both high-level and detailed business design. Benefits
Business Management Model
The business definition creates an operational 'skeleton' around which the logical and physical designs for the business area can be generated. In so doing, it provides a rigorous and robust foundation for operational design.
Business Execution Model
© 2008 Systems in Context Ltd
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1st September 2009
Product Description
Business Decisioning
Domain:
Business Architecture & Design
Tools
Capability:
Business Decisioning
Technique:
Business Formation
The business formation tool set includes the following elements: •
Business Formation Map
Context Application
Business Formation forms part of the Business Decisioning capability within Business Architecture & Design.
Business Formation is undertaken at an early point in the business decision-making process in order to establish the strategic parameters for the high-level business and IT design.
Description Based upon the business segmentation laid down in the Business Architecture capability, the business formation sets out the segment mapping options and captures the mandated segment relationships.
Benefits By capturing the operating model's top-level configuration, the business formation ensures that the necessary strategic decisions are taken prior to the business and IT design stages.
Business Segmentation Map
Š 2008 Systems in Context Ltd
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1st September 2009
Product Description
Domain:
Business Architecture & Design
Capability:
Business Decisioning
Technique:
Business Composition
Business Decisioning
Context Business Composition forms part of the Business Decision-ing capability within Business Architecture & Design. Design Patterns
Description The business composition defines the operational components that will populate the business design, together with their operational relationships. The choice of operational components is based upon the selection of the appropriate design pattern, which is then used to generate the logical, intermediate, and physical designs. The decision-making models generally include the following elements, (and their interfaces): •
Interaction Mediums
•
Business Roles
•
IT Applications
•
Organisational Entities
Logical Design
Tools The business composition tool set includes the following elements: •
Design Patterns
•
Logical Design
•
Intermediate Design
•
Physical Design Intermediate Design
Application Business Composition is leveraged during the business decision-making process in order to lay the foundations for the business design. Benefits By providing a structured approach to the decisionmaking process, the business composition ensures that all the relevant design options are considered, (and in the right order), and that there is full traceability with regard to these decision points. Physical Design
© 2008 Systems in Context Ltd
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1st September 2009
Product Description
Business Decisioning
Domain:
Business Architecture & Design
Application
Capability:
Business Decisioning
Technique:
Business Attribution
Business Attribution is addressed during the business decision-making process to record the operational strategy adopted for the high-level business design.
Context Benefits
Business Attribution forms part of the Business Decisioning capability within Business Architecture & Design.
By making the operational strategy adopted for each business area explicit, the business attribution ensures that the business design is in alignment with the business strategy and delivers the mandated business benefits.
Description The business attribution describes the operational strategy adopted for the business area in focus. This is formulated according to a set of design variables, representing key configurable operational elements and their mode of deployment.
1
Typical operational design variables include: Interaction Mediums. Choice of channel for interactions with external parties, (e.g. face-to-face, post, fax, voice, e-mail, IVR, web, app.2app.)
#
Information Assets. Choice of medium for documents and data, (i.e. electronic or paper-based). Operational Control. Whether business operations are driven by the host organisation or by an external party, (e.g. customer self-service) Operational Execution. Level of automation inherent in the operational design, (i.e. non-automated, semi-automated, fully-automated). Responsibility Model. Degree to which responsibilities are concentrated within, or distributed between, business roles.
Op. Aspect
Current (T0)
Interim (T1)
Interim (T2)
Target (T3)
Int. mediums
F, P, X, V, E
F, P, X, V
F, P, X, V
F, V, W
2
Info. assets
Mixed
Mixed
Mixed
Mixed
3
Op. control
Company
Company
Company
Mixed
4
Op. execution
Semi-auto
Semi-auto.
Semi-auto.
Semi-auto.
5
Responsibility
Mixed
Mixed
Combined
Combined
6
Functionality
Combined
Combined
Combined
Combined
7
Role assets
Dedicated
Dedicated
Mixed
Mixed
8
IT assets
Dedicated
Dedicated
Mixed
Shared
9
Role sourcing
In-house
In-house
In-house
In-house
10
IT sourcing
In-house
In-house
In-house
Mixed
Functionality Model. Degree to which functionality is concentrated within, or distributed between, IT applications. Attribution Roadmap Role Assets. Degree to which business roles are dedicated to, or shared between, organisational units. IT Assets. Degree to which IT applications are dedicated to, or shared between, organisational units.
#
Role Sourcing. Sourcing model adopted for business roles, (i.e. in-house, outsourced, or mixed). IT Sourcing. Sourcing model adopted for IT applications, (i.e. in-house, outsourced, or mixed).
Tools The business attribution tool set includes the following elements:
Op. Aspect
Current (T0)
Tranche 1
1
Int. mediums
F, P, X, V, E - Email
2
Info. assets
Mixed
3
Op. control
4
Tranche 2
Tranche 3
No change
- P, X + W
No change
No change
No change
Company
No change
No change
+ CSS
Op. execution
Semi-auto
No change
No change
No change
5
Responsibility
Mixed
No change
Combined
No change
6
Functionality
Combined
No change
No change
No change
7
Role assets
Dedicated
No change
+ Shared
No change
•
Attribution Snapshot
•
Attribution Roadmap
8
IT assets
Dedicated
No change
+ Shared
- Dedicated
•
Attribution Delta
9
Role sourcing
In-house
No change
No change
No change
•
Attribution Migration
10
IT sourcing
In-house
No change
No change
+ O/sourced
Attribution Migration
© 2008 Systems in Context Ltd
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1st September 2009