Case study Company Capgemini
A More Efficient Way to Work Capgemini, one of the world's largest information technology, transformation and management consulting, outsourcing and professional services companies operating in 36 countries. Headquartered in Paris, Capgemini's regional operations include North and South America, Northern Europe & Asia Pacific and Central & Southern Europe. Services are delivered through four disciplines for Consulting, Technology, Outsourcing and Local Professional Services.
“So now I have a social networking tool, with real time micro
Industry Consulting Employees 86,000 Revenue 8.7Billion(2007) Founded 1967
blogging and current topic searching, and it’s all integrated with email as well as being a Web Service. At last!” Andy Mulholland, CTO
Solution Realizing great success with consumer facing social networking tools, it made sense for Capgemini to bring those benefits to their internal communications through the Yammer platform. Yammer is a Web‐based service but also integrates with email. Capgemini employees work from overloaded smart phones and don’t want to keep movingbetween their Exchange email account and Internet access. On Yammer, employees arrange for certain types of Yammer messages to appear as emails, and they can either reply through email and it will post back to the Yammer thread, or they can move away from Yammer by picking up the shift into email and emailing to people who are not part of the Yammer community. Employees also use Yammer’s following feature to dictate which topics, people, or groups they are interested in, which ensures that each employee receives all, but only, the content they deem relevant.
Results & Benefits •
Employees choose to send and receive messages from the Yammer website, applications, or mobile device, seamlessly integrating with existing workflows.
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Reduce email overload, while receiving more relevant content.
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Surface, share, and utilize knowledge resources that were previously unknown or untapped.