Malaysia Retailer|Vol 6|No 1|2018|Allianz by Harini Management Services Sdn Bhd

Vol 6 No 1 2018

MRCA Celebrates Silver Jubilee with Elegance & Glamour

MRCA Charity Annual Run 2017 Bigger Expectations at MIRF 2018

WM RM9 / EM RM11

SMART PROTECTION FOR RETAIL BUSINESS Flexible and cost effective insurance tailor made for retail chain owners in Malaysia

Datoâ&#x20AC;&#x2122; Winnie Lim, Founder, Solution Risk Group of Companies; Zakri Mohd Khir, CEO, Allianz Malaysia Berhad & Horst Habbig, Chief Sales Officer, Allianz General Insurance Company (Malaysia) Berhad

CONTENTS / VOL. 6 NO. 1

MRCA Ushers Silver Jubilee With Elegance and Glamour

DEPARTMENTS 5 President’s Message

Monthly Meeting / Member Updates

MRCA Annual Run Raises Over RM100,000 For Charity Homes

47 MRCA In The News

ON THE COVER

IN FOCUS 6 Smart Protection For Retail Business

Dato’ Winnie Lim, Founder, Solution Risk Group of Companies; Zakri Mohd Khir, CEO, Allianz Malaysia Berhad & Horst Habbig, Chief Sales Officer, Allianz General Insurance Company (Malaysia) Berhad Photography: Song @Picture This Studio

Malaysia Retailer Vol 4 No 1

Flexible and cost effective insurance tailor made for retail chain owners in Malaysia.

EVENTS 10 MRCA Ushers Silver Jubilee With Elegance and Glamour 18 MRCA Annual Run Raises Over RM100,000 For Charity Homes 22 Christmas Dinner To Be Remembered FEATURES 23 Marrybrown Rakes In More Awards 24 Bigger Expectations at MIRF 2018

28 GINTELL’s Top Seat 30 Mah Sing’s Affordability

Approach 32 Senheng’s Seamless Business Direction 33 DR Group Wins KLIA Award 34 Sunway Malls Going Strong Amidst Challenges 36 Success Continues to Beckon Top Glove 37 Hap Seng – A Leading Mercedes-Benz Dealer 38 Managing Shrinkage Effectively 40 Furnishing Malaysian Homes 42 Building Big Value 48 Astrology & Feng Shui For The Year Of The Earth Dog 2018

MRCA Corporate Patrons

Event

A-5-2, 3, 3A, Level 5, Block A, Sky Park One City, Jalan USJ25/1, 47650 Subang Jaya, Selangor. Tel: 603-5882 4333 Fax: 1 700 810 950 Website: www.mrca.org.my PRESIDENT Datuk Seri Garry K.S. Chua ROTOL FOOD-CHAIN (M) SDN BHD

FOUNDER PRESIDENT Dato’ Eddie Choon POH KONG HOLDINGS BHD

IMMEDIATE PAST PRESIDENT Dato’ Liaw Choon Liang, JP FOCUS POINT HOLDINGS BHD

PRESIDENT COUNCIL Dato’ Eddie Choon POH KONG HOLDINGS BHD Datuk Albert Chiang BONIA CORPORATION BHD Datuk Lee Hwa Cheng SINMA JEWELLERY CENTRE SDN BHD Dato’ Tay Sim Kim OSIM (M) SDN BHD H.E. Datuk Seri Nelson Kwok, JP HONORARY CONSUL OF THE REPUBLIC OF MOZAMBIQUE TO MALAYSIA NELSON’S FRANCHISE (M) SDN BHD Dato’ Liaw Choon Liang, JP FOCUS POINT HOLDINGS BHD Dato’ Garry K.S. Chua ROTOL FOOD-CHAIN (M) SDN BHD

DEPUTY PRESIDENT Valerie Choo Yoke Shiem SIMPLY AWESOME SDN BHD VICE PRESIDENTS Dato’ Liew Bin BRILLIANT MERCHANDISING SDN BHD Seak Thean Pow BAGUS CURTAIN SDN BHD Shirley Tay Bee Koo SUNRIDER INTERNATIONAL (M) SDN BHD Datuk Seri Dr. Chai Kee Kan KK SUPERMART & SUPERSTORE SDN BHD SECRETARY GENERAL Jeff Kong Jiang Foong DF PHARMACY SDN BHD DEPUTY SECRETARY GENERAL Dato’ Bruce Lim Aun Choong JOHOR INTERNATIONAL SKILLS HUB SDN BHD TREASURER GENERAL Dato’ Choi Wei Yee SUNLIGHT TAXI SDN BHD DEPUTY TREASURER GENERAL Dato’ Eric Tai Lim Ping NELSON’S FRANCHISE (M) SDN BHD COUNCIL MEMBERS Dato’ Alex Wong Che Sing HAP SENG STAR SDN BHD Datuk Henry Yip Choong Hung DRAGON-I RESTAURANT SDN BHD Dato’ Syed Kamarulzaman Dato’ Syed Zainol Khodki Shahabudin PERBADANAN NASIONAL BERHAD Dato’ William Chow Ah Kau MALAYSIA HEALTHCARE SDN BHD Dato’ Winnie Lim Yoke Chin JUBILANT PRESTIGE SDN BHD Datin Flora Tan Joo Jua TRANSTEL TECHNOLOGY (M) SDN BHD Dr Afendi Dahlan DR GROUP HOLDINGS SDN BHD Brian Tham Jee Ping WATATIME (M) SDN BHD Edison Choon King Han POH KONG HOLDINGS BERHAD Ken Phua Cheng Chuen BENTLEY MUSIC SDN BHD Raymond Woo ARORI (M) SDN BHD Ricky Thye Kok Lam TANGIBLE AIM SDN BHD Malaysia Retailer Vol 4 No1

BOARD OF ADVISORS YB Dato’ Sri Liow Tiong Lai PRESIDENT OF THE MALAYSIAN CHINESE ASSOCIATION YB Dato Sri Mustapha Mohamad MINISTER OF INTERNATIONAL TRADE & INDUSTRY MALAYSIA Dato’ Dr. Jennifer Low, JP GROUP MANAGING DIRECTOR, QUILL GROUP OF COMPANIES Tan Sri Lim Wee Chai CHAIRMAN, TOP GLOVE CORPORATION BHD Tan Sri Leong Hoy Kum GROUP MD, GROUP CEO, MAH SING GROUP BHD Tan Sri Barry Goh Ming Choon CHAIRMAN OF MCT CONSORTIUM BHD Tan Sri Datuk Tee Hock Seng JP GROUP MANAGING DIRECTOR OF BINA PURI HOLDINGS BHD PRESIDENT’S ADVISOR Tan Sri Tang Yeam Soon THE STORE CORPORATION PRESIDENT’S ADVISOR FOR EVENT & PR Tan Sri Datuk Danny Ooi D’TOUCH INTERNATIONAL SDN BHD LEGAL ADVISORS Ringo Low RINGO LOW & ASSOCIATES Dato’ Manjit Singh MANJIT SINGH SACHDEV, MOHAMMAD RADZI & PARTNERS HONORARY AUDITORS Yeoh Chin Hoe IBDC (M) SDN BHD Dato’ Seri Raymond Liew Lee Leong MCMILLAN WOODS OTHER FOUNDING MEMBERS Dato’ Chin See Keat Wong Chee How

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HARINI MANAGEMENT SERVICES SDN BHD (609031-W) W-9-12, Menara Melawangi, Amcorp Trade Centre, 18, Persiaran Barat, 46050 Petaling Jaya, Selangor. Tel: 603-7932 3259 Email: harini.mservices@gmail.com www.harini.com.my Publisher/CEO V.S. Ganesan Senior Editor Vimala Seneviratne Editor Khaw Chia Hui Creative Designer Goh Wei Lee Advertising Consultant Faridah Ismail Marketing Manager Karthik Ganesan PRINTER PERCETAKAN LAGENDA SDN BHD (406003-A) No. 4 & 6, Jalan Tembaga SD5/2B , Sri Damansara Industrial Park, 52200 Kuala Lumpur, Malaysia. Tel: 603-6273 6599 Fax: 603-6273 6606 DISTRIBUTOR MPH DISTRIBUTORS SDN BHD (MALAYSIA) (5048-A) Ground Floor, Bangunan TH, No 5, Jalan Bersatu 13/4, 46200 Petaling Jaya, Selangor, Malaysia. Tel: 603-7958 1688 Fax: 603-7956 5995 Email: distributors@mph.com.my All articles featured in Malaysia Retailer magazine represent the personal views of contributors and are not necessarily those of MRCA & Harini Management Services Sdn Bhd. All writers automatically agree to indemnify MRCA and Harini Management Services Sdn Bhd against any loss, costs, expenses (including legal fees), damages and liabilities that might arise from their own incapacity, negligence, breach of contract or other civil misdeeds. We reserve the right to edit all articles. All rights reserved. Copyright © 2017 by MRCA and Harini Management Services Sdn Bhd. No part of this publication may be reproduced in any form without prior written permission from the publisher. MRCA and Harini Management Services Sdn Bhd accept no responsibility for unsolicited manuscripts, photography, illustration and other editorial materials.

President’s Message Dear esteemed MRCA members,

Datuk Seri Garry KS Chua, President, 2016-Present, Malaysia Retail Chain Association

As we work towards an invigorating year ahead, we can expect the country’s GDP to grow at a more moderate but healthy pace of 5.2% this year. Growth will likely be supported by a resilient domestic demand and an improved consumer sentiment amid a lower inflation. Retail Group Malaysia has said retail sales are likely to grow by 6% in 2018. But such forecast is highly dependent on a stable ringgit and tourist arrivals. As retailers, we need to anticipate the needs of the consumers and continue our strong efforts to innovate. I hope to see positivity among our members despite the moderate economic times. The association continues to hold relevant events to encourage strong networking between domestic and international partners. MRCA is proud to have a growing membership – now with more than 450 members. I am looking forward to more companies joining us this year. It is also my pleasure to see a highly successful MIRF 2018 exhibition and MRCA Retail Conference. This year, MRCA and the organising team will be upping their efforts to hold an even better exhibition at KLCC. MRCA is sending a delegation to the Taipei Franchise Expo in March to encourage more international participation for MIRF 2018. MRCA will be organising numerous charity events to raise funds for the less fortunate. We see it as our corporate social responsibility to spread some cheer during the festive seasons. This year, we will continue our tradition in hosting the CNY Banquet to show our appreciation towards fellow members and supporters. It will be held on February 27 at Wisma Huazong in Seri Kembangan. We are expecting more than 1,200 people and I hope to see you there. The much awaited Installation Night will be held on April 26. As for the upcoming AGM, I encourage everyone to take part and let your suggestions be heard. It will be on March 28 at Mah Sing’s headquarters. On behalf of MRCA members we extend our deepest condolences to the family of the late Ricky Thye, our council member since 2012, who passed away recently. His contribution to the association was invaluable. I would humbly like to thank all the well-wishers after being conferred the Datuk Seri title from the Yang di-Pertuan Agung in conjunction with Federal Territories Day. Lastly, I would like to wish all our readers, a prosperous Chinese New Year.

“ENRICHING MEMBERS FOR THE FUTURE”

Malaysia Retailer Vol 6 No 1

Smart Protection For Retail Business

Cover Story

Flexible and cost effective insurance tailor made for retail chain owners in Malaysia.

hen a business owner is preparing to open a retail outlet, most are concerned about getting foot traffic, and moving products and services as well as achieving revenue targets rather than buying a business insurance that meets their needs. However, having adequate protection against suits, accidents, theft and natural disasters is essential. Retail business owners cannot afford to pick an inadequate insurance coverage that, at the end of the day, hurts your bottomline. Business can be disrupted by everything from fires and floods to lost Internet connections and broken delivery vehicles. Owners may be held responsible for repairing structural damage, as well as replacing lost merchandise.

Malaysia Retailer met with Horst Habbig, Chief Sales Officer of Allianz General Insurance Company (Malaysia) Berhad, where he shared important views on getting the right insurance coverage. Why should retailers bother about insurance? Insurance helps to protect your business. If you want to have a sustainable business model, insurance has to be a part of it in order to protect your assets, stock, employees and profits. Why pay for insurance when I choose to take the risk myself? You may be surprised with the specially tailored product for MRCA. The costs for insurance per location becomes very small compared to the risk.

Malaysia Retailer Vol 6 No 1

How different is this product compared to traditional business insurance? Smart Retail Solution is a 12-in-1 comprehensive package which provides the most competitive premium in the market, offering two options on flexi and combined single limit package with additional features of emergency relief benefits, No Claims Discount and renewal bonus, free coverage on contractor all risk insurance for renovation works or fittings out works at any new or existing outlet, first loss without average clause and nil excess for miscellaneous classes. At the same time, this policy helps to ease the administrative works and burden on the insured for easy monitoring.

Why should retailers choose Allianz? Because Allianz General Insurance Company (Malaysia) Berhad is the only company that provides this tailored product to MRCA members. Furthermore, Allianz is the leader in the General Insurance market in Malaysia and prides itself to always strive to provide excellent customer service, especially our Claims Services which are fast and efficient. My bank insures me because I have a loan with them, what can I do? According to Bank Negara every insurance customer can choose their insurer freely. No bank is allowed to force the client to insure over them. Please talk to us, so we can advise you how to go about it.

12-IN-1 INSURANCE PACKAGE THATâ&#x20AC;&#x2122;S JUST RIGHT FOR YOUR BUSINESS

7 How much can retailers save? The Fire Insurance Market in Malaysia was detariffed on July 1 last year. Insurance companies are allowed to provide up to 30% reduced premium for Commercial Fire insurance. The actual amount depends on the nature of your business. Please contact us for a quotation. How many MRCA members have signed on? Since the launch of the product, around 50 member companies have signed up. Who are Solution Risk Consultants? It is an insurance consulting company which has been established since 1988. They represent several reputable insurance companies, both local and foreign, mainly servicing corporate sectors from SME to SMI, public listed companies and MNCs. They also specialise in customising insurance for particular sectors. Where can retailers get more information? Please contact Ms Goh at 013-367 2790 and Ms Yap at our general line 032148 3811 or drop an email to goh.kk@ solutionrisk.com or src@solutionrisk. com. Visit solutionrisk.com for details. Above L-R: Zakri Mohd Khir, Chief Executive Officer of Allianz Malaysia Berhad; Datoâ&#x20AC;&#x2122; Winnie Lim, Founder, Solution Risk Group of Companies & Horst Habbig, Chief Sales Officer of Allianz General Insurance Company (Malaysia) Berhad.

Mini Cooper that was submerged in the recent floods in Penang.

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8 Cover Story

Testimonials from selected MRCA members

Nana’s Green Tea Kluang Station and Ramen Ten “This special product recommended by Solution Risk is helping us to save cost in many ways and one of them is the Contractor All Risk feature. It is free with each time we renovate an outlet. Moreover, we can enjoy the renewal of the No Claims Discount when we have no claims against the miscellaneous policy for the year.”

“Cost saving is one of the vital benefits that interests us. We find the No Claim Discount and Contractor All Risk features are particularly beneficial to us.”

Eureka Popcorn “As we are a kiosk concept outlet, we manage to save on premiums compared to last year and maximise our coverage while enjoying a share public liability limit for all our outlets.”

Tealive “Having a lot of outlets throughout Malaysia, this product fits all our needs and it’s what we’ve been looking for in order to maximise our cost effectiveness while giving us a lot of flexibility. Try to imagine renovating or fixing the outlet every month without worry with the Contractor All Risk feature.”

Marrybrown “As the company keeps opening new outlets, we find Solution Risk approach for chain business insurance more cost efficient. The coverage also has a free Contractor All Risk feature.”

Miracle Hair Expert “Solution Risk’s claim process is very efficient. The company had to make two separate claim cases last year and the entire process was within 30 days. They did a very good job.”

Jom FnB Holding Sdn Bhd “Solution Risk has recommended this product to me last year and they have given me very good services. The claim processes are very efficient with a nil excess which helps us in saving costs.”

Malaysia Retailer Vol 6 No 1

Feature

MRCA Ushers Silver Jubilee

Guests standing to attention for the national anthem.

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With Elegance And Glamour

The MCRA celebrated its 25th Anniversary on 9 November 2017 at The Shangri-La Hotel, Kuala Lumpur.

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Feature

Guest of Honour and VVIPs cutting MRCA birthday cake. Cake sponsored by MRCA Member – Secret Recipe.

hemed ‘Silver Jubilee & Beyond’, this prestigious event commemorated the association’s milestone achievements and successes over the past 25 years. The event was an evening of glamour and elegance, with activities to celebrate, entertain and inspire. About 1,000 guests comprising entrepreneurs, CEOs and corporate senior management helped the association celebrate in style. Special guests were Domestic Trade, Cooperatives and Consumerism Minister Dato’ Seri Hamzah Zainudin and the Transport Minister’s special adviser Tan Sri Dr M. Kayveas. Meanwhile, attendees were serenaded by Tony Eusoff and Theresa Goh while tucking into a scrumptious dinner. MRCA has grown from a humble association led by visionary retail leaders to become a major and influential force in the retail industry. Currently led by Datuk Seri Garry Chua, the President of MRCA, the association provides a platform for members to share their knowledge and experiences, thus supporting one another and the growth of the industry. “MRCA is recognised as one of the most dynamic associations, actively promoting and representing the retail and franchise fraternities. “The association has formed local affiliations with many important associations and collaborate with the Government to further benefit members, the public and the business sector,” said Datuk Seri Garry in his opening remarks.

Datuk Seri Garry Chua; YB Dato’ Seri Hamzah Zainudin (Guest of Honour – Minister of KPDNKK & Dato’ Eddie Choon (MRCA Founder President).

From left: Datuk Seri Garry Chua, YB Dato’ Seri Hamzah Zainudin, Datuk Ho Hon Sang, CEO of Mah Sing and Tan Sri Dr M. Kayveas.

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MRCA President Council giving a special performance by singing “Sincere True Heros”. From left-right: Dato’ Tay Sim Kim (MRCA Honorary Lifetime President); Datuk Seri Nelson Kwok (MRCA Honorary Lifetime President); Dato’ Liaw Choon Liang (MRCA Immediate Past President); Dato’ Eddie Choon (MRCA Founder President); Datuk Seri Garry Chua (MRCA President); Datuk Albert Chiang (MRCA Honorary Lifetime President) and Datuk Lee Hwa Cheng (MRCA Honorary Lifetime President).

Moving forward, he said the retail sector was expected to meet greater growth in view of the digital retail trend. “Today, 98% of business establishments are SMEs contributing to 36% of the country’s economy, while the retail sector alone accounts for 20%. “This will continue to grow if we include digital retail.” Chua also announced the soft launch of the MRCA “Who’s Who” Directory to promote awareness of its members’ brands and franchising plans. “This is to kickstart the fund for our future standalone building as envisioned by Dato’ Eddie Choon. “For the first time, the public will have access to MRCA’s full list of members’ backgrounds and success stories, and we’re hoping it to be launched soon,” he said. Chua added the association would continue to pave a clear road map for the next five to 10 years in order to ensure a greater foundation to represent and enrich its members. Today, MRCA has garnered over 430 members who have expanded locally and internationally and are competing with international brands. With the leading franchise and retail store operators covering more than 25,000 outlets throughout Malaysia, these members help provide over 100,000 job opportunities to Malaysians across the country. Organising Chairpersons of this event were Dato’ Winnie Lim, Council Member of MRCA and Director of

Performers entertained during dinner.

Happy faces during the cocktail session with Tan Sri Dr. Kayveas (centre).

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Datoâ&#x20AC;&#x2122; Seri Hamzah Zainudin receiving a painting of himself.

Thumbs-up for the future.

Guests happy to be there.

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Guests taking the opportunity to have some photo-taking sessions.

Looking smart.

Thumbs up for a night to remember.

A pose to remember.

Guests taking the opportunity to have some photo-taking sessions.

A memorable night for all.

Having a good time.

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Feature

Group photo of MRCA Pioneer Members. 25 companies received a special token of appreciation each.

Group photo of sponsors.

• DIAMOND SPONSORS – Mah Sing Group Bhd and Gintell (M) Sdn Bhd • PLATINUM SPONSORS – The Store Corporation Bhd and BGMC Corporation Sdn Bhd Group photo of sponsors.

Solution Risk Consultants Sdn Bhd and Valerie Choo, Deputy President of MRCA and Managing Director of Simply Awesome Sdn Bhd. They came together to ensure that this silver jubilee would be a memorable event to celebrate the strong ties between members and to honor their achievements. Special mention was given here to express appreciation and thanks to Corporate Sponsors Maxis Berhad, Malayan Banking Berhad, ADV Fusionex Sdn Bhd, Mastercard Asia/Pacific Pte Ltd and Quill Automobiles Sdn Bhd as well as sponsors who gave encouragement during the event. The association vowed to continue

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to organise major activities, such as charity run, charity golf tournament and visitations to charity organisations; business trips for overseas collaborations; annual events; monthly meetings; marketing and promotional initiatives via the media as well as our quarterly news magazine and more. It is also committed to be an excellent avenue for retail businesses to network and exchange ideas, share resources and to promote the healthy expansion of the retail industry in Malaysia and abroad. It is also a highly supportive environment to build businesses and pool ideas, experiences and efforts together by placing the members first.

• GOLD SPONSORS – CIMB Bank Bhd, IGB REIT (Mid Valley City Sdn Bhd), KL Wellness City Sdn Bhd, Sunsuria Bhd, Sunway REIT, Top Glove Sdn Bhd • SILVER SPONSORS – AEON Co. (M) Bhd, Allianz General Insurance Company (M) Bhd, Bina Puri Holdings Bhd (Sumbangan Lagenda Sdn Bhd), Damansara Uptown Retail Centre Sdn Bhd, Focus Point Holdings Bhd, Golden Scoop Sdn Bhd, Horizon L & L Sdn Bhd, Malaysia Land Properties Sdn Bhd (Mayland), Naza Kia Malaysia Sdn Bhd, Pavilion REIT, PKT Logistics Group Sdn Bhd, Poh Kong Holdings Bhd, PPB Group Bhd, Valiram Trading Sdn Bhd.

Co-Organising Chairperson, Dato’ Winnie Lim: “This year’s celebration is very significant and extraordinary as we are celebrating our Silver Jubilee… 25 years of history. This is indeed a great milestone for an association that started off with just 20 members in a tiny office with one full-time staff member. Through the years, the MRCA has proven itself time and time again by achieving significant milestones, such as increasing our membership to over 400 members under our current President Datuk Seri Garry. I would like to thank the Council for giving me this honour to be the Organising Chairperson for this event. The past few months have been a busy and challenging time for all of us and I thank our dedicated and committed team for working so hard, for staying focused to create a unique and memorable night for all. We did our best and paid careful attention to each and every detail for tonight’s event. And, we hope we have succeeded in doing just that. Last but not least, I would like to extend my sincere thanks and gratitude to our generous sponsors for their tremendous support.”

Co-Organising Chairperson, Valerie Choo: “Tonight’s occasion is very special and significant as we are celebrating MRCA’s 25th anniversary. It is with great honour and pleasure that Dato’ Winnie, my committee and I extend our very warm welcome to all our special guests, MRCA members, friends and associates who turned up. We are delighted to see all of you, who represent the best of the best in retail and franchise to celebrate MRCA’s milestone of 25 years, with our theme “Silver Jubilee & Beyond”, to mark our milestone of 25 years of success. To take it a step further, MRCA will be honouring 25 pioneer members who provided their unyielding support over the many years.”

The event also honoured 25 members who have been in MRCA for 10 years and above. They were presented with the special Pioneer Member Award as a token of appreciation for their continual support and commitment. They are:

• Poh Kong Holdings Bhd – 25 years • Sinma Jewelry Centre Sdn Bhd – 23 years • Bonia Corporation Bhd – 23 years • OSIM (M) Sdn Bhd – 22 years • Nelson’s Franchise (M) Sdn Bhd – 21 years • Marrybrown Sdn Bhd – 21 years • Target Fashion Sdn Bhd (Forrest) – 21 years • Pathology & Clinical Laboratory (M) Sdn Bhd (Pathlab) – 20 years • PJ Uniform Sdn Bhd – 20 years • 7-Eleven Malaysia Sdn Bhd – 18 years • Hai-O Raya Bhd – 17 years • Rotol Food Chain (M) Sdn Bhd – 17 years • One-AP Design Agency Sdn Bhd – 16 years

• City Real Properties – 15 years • Global Risk Solutions Sdn Bhd – 15 years • Rampai Niaga Sdn Bhd (The Body Shop) – 14 years • Worldcard Services Sdn Bhd – 14 years • Erican Language Centre Sdn Bhd – 13 years • Voir Holdings Bhd – 12 years • Bagus Curtain Sdn Bhd – 12 years • Clara International Beauty Group Sdn Bhd – 11 years • Grand Surf Sdn Bhd (Redbox) – 11 years • City-Link Express (M) Sdn Bhd – 11 years • Golden Scoop Sdn Bhd (Baskin Robbins) – 10 years • Sushi Kin Sdn Bhd – 10 years

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Feature

Group photo with Tan Sri Datuk Seri Dr. M Kayveas and Datuk Seri Garry Chua, before the run.

MRCA Annual Run Raises Over RM100,000 For Charity Homes The MRCA in collaboration with McMillan Woods, Ministry of Domestic Trade, Co-operatives and Consumerism (KPDNKK) along with major retailers, has successfully raised more than RM100,000 through the MRCA Charity and Carnival Run 2017, held at OneCity, Subang Jaya late November. Tan Sri Datuk Seri Dr. M Kayveas (left) and Datuk Seri Garry Chua (right) addressing at the event.

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his amount will be donated for the betterment of 10 selected charity homes in the city. The annual run was flagged off by guest of honour Tan Sri Datuk Seri Dr. M Kayveas, Special Advisor to the Minister of Transport. Themed “Care, Share & Run,” the event managed to attract more than 3,000 runners this year. There was also 550 children from orphanages who were invited by the association to join in for the fun and games at the event’s specially-curated kids carnival. Malaysian well-known celebrities such as Amber Chia, Carrie Lee, Debbie Loo, Amelia Lee, Janice Choong, Crystal Lee and Owen Yap also attended the event; taking centre stage as run ambassadors. The proceeds from this event will be donated to Rumah Charis, Angel Homes, Good Kids, Juara Home, Ace Lighthouse Academy Bhd, Kiwanis Club of Kluang Mandarin, Home of Love, Rumah Sayangan, Persatuan Insan Istimewa Cheras, and Good Samaritan Homes. Dato’ Seri Raymond Liew, McMillan Woods Global founder and president, reiterated, “We, at McMillan Woods, are proud to collaborate with MRCA to present this successful charity event which gives the public a platform to do good for the society. We believe that it’s impossible for one to help everyone; but everyone can help one person.” Datuk Seri Garry Chua, President of MRCA, echoed, “We are happy to see such strong support for our annual

Dato’ Seri Raymond Liew, founder and president of McMillan Woods Global, receiving an appreciation plaque from Datuk Seri Garry Chua.

All the VIPs giving their support.

Entertainment performance for participants.

All geared up for the run.

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Group photo of all the winners.

“We are overjoyed that the committee has managed to organise yet another successful charity run. Through this event, MRCA has garnered over RM100,000 – exceeding our targeted goal. This fourth edition charity event proves MRCA’s continuous vision to give back to the society. We believe that through this, we have brought a smile to the faces of these beautiful children as well as senior citizens – this would have been an impossible feat without the support of our fellow Malaysian retailers as well as the public.” ~ Organising Chairperson Dato’ Choi Wei Yee Mock up cheque presentation to Rumah Charis.

Tan Sri Kayveas with fellow runners.

Dato Syed Kamarulzaman from PNS also participated in the Run.

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Runners came together for a good cause.

Runners taking a break after the event.

Family outing.

Participants lending their support for the run.

charity event. We hope that the support of MRCA, along with the nation’s major retailers, will inspire commitment from other corporate bodies to our cause of bringing hope, strength and joy to these underprivileged Malaysians for the betterment of their lives.” Meanwhile, Tan Sri Dr Kayveas said, “I am extremely thankful to be here today as the guest of honour for MRCA’s charity event. This is a great CSR initiative by MRCA and I’m proud to see the Malaysian society coming together to make this event a success in the hopes of benefiting these charity homes.” There were a total of 34 trophies and prizes worth RM40,000 up for grabs from the Men’s Open (10.8km), Men’s Veteran (10.8km), Women’s Open (10.8km), and Women’s Veteran (10.8km) categories. There were also non-competitional Men’s 5.3km and Women’s 5.3km categories, along with a Team Run category, consisting of four members per team, where each runner was required to complete a 900-metre run (Relay). Each registered runner received a micro-dry round neck t-shirt, personalised bib number, a specially designed “C-shaped” finisher medal along with a bag filled with exciting goodies. There were also food and beverage trucks stationed in selected areas of the event and various booths opened to the public. MRCA Charity and Carnival Run 2017 is proudly co-organised by MRCA and McMillan Woods, with the Ministry of Domestic Trade, Co-operatives and Consumerism (KPDNKK) as supporting sponsor; and MRCA Corporate Patrons – Maxis, Maybank, Fusionex and Mastercard. Other sponsors include Lotto, Seth Learning Garden Sdn Bhd, DTCK Corporation Sdn Bhd, and Valiram Group.

Cheerleaders for the run.

Group photo at the Kid’s Carnival.

A morning well spent.

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Feature

Christmas Dinner To Be Remembered Over the course of 2017, MRCA has received numerous sponsorships by supportive member and non-member companies as well as depended on the hard work of hundreds of employees and volunteers to execute their plans. In an effort to recognise and honour that support and efforts, the Association with President Datuk Seri Garry Chua and his council members hosted a fun-filled evening on 14 December at Kingdom Palace Tropicana City Mall. Guests were feted with a sumptuous Chinese style dinner while being entertained by singer Eivy Kan and a special appearance by Dato’ Leonard Tan. MRCA Council Member and Executive Director of Bentley Music Sdn Bhd Ken Phua was the event coordinator. That night, he also sang and played the keyboard, entertaining guests with his musical talent. Datuk Seri Garry was present to give his speech where he expressed his sincere gratitude for their contributions throughout the year. The night did not end after dinner. Guests had the opportunity to let their hair down by playing a number of Christmas-themed games where they took home some interesting prizes. Those born in December were treated with a cake-cutting ceremony. The night continued on with a boisterous karaoke session.

Dato’ Tay Sim Kim (left), Eivy Kan and Ken Phua singing their hearts out.

Feeling the Christmas mood.

Datuk Seri Nelson (left) and Dato’ Lee Hwa Chin (second from right).

Dato’ Leonard Tan entertaining the crowd.

From left: Datuk Henry Yip, Datuk Seri KK Chai and Jeff Kong.

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Group selfie.

Having a good time.

Feature

Dato’ Mohamed Khaled Nordin (centre, brown batik), Datin Nancy Liew (in red) and other award recipients in Johor Bahru.

Marrybrown Rakes In More Awards Malaysian fast food chain receives highest recognition from home state and second MATRADE Export Award. ith 36 years of franchise experience thus far, Marrybrown is no stranger to winning domestic and international franchise industry awards. However, one of its most recent recognition came from its home state of Johor. The world’s largest halal quick service restaurant (QSR) was presented with the Icon of Johor by Menteri Besar Dato’ Mohamed Khaled Nordin on 26 January in a star-studded affair at Holiday Villa, Johor Bahru. Representing the company was Managing Director Datin Nancy Liew. The state conferred the award to the company as a form of recognition for its efforts to improve and enhance the Malaysian and Johorean franchise industry while inspiring young entrepreneurs to garner success.

Meanwhile, Marrybrown also received recognition from MATRADE on 30 January, in conjunction with the agency’s Export Day 2018. Presented by International Trade and Industry Minister Dato’ Sri Mustapa Mohamed, Marrybrown Chairman Dato’ Lawrence Liew was proud to receive the company’s second MATRADE Export Award. Under the Services category, Marrybrown was one of three to be awarded under the Large Company segment. The company has an established presence with outlets operating in Malaysia, China, Indonesia, India, Sri Lanka, Maldives, Africa, the Middle East and Myanmar. Founded in 1981, Marrybrown pioneered a number of firsts in the quick-serve industry. It was the

first major fast food chain that introduced menu items that are now staples on most fast food menu boards, including rice based products and satay burger. Today, Marrybrown offers a broad selection of innovative products. Chicken remains the core of the menu, including the signature Lucky Plate, Chicken Porridge, Nasi Marrybrown the 100% Black Pepper Chicken-A-Licious. And, because value is important to fast-food customers, the company also offers value-priced products on “All-Time snacks,” including muffins and burgers. It is certainly living it up to the company vision: “To be a national restaurant company of most admired brand – through the power of our people and our culture.”

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From Left: Mr Chin Chee Seong, Immediate Past President of PIKOM, Ms Valerie Choo, MRCA Deputy President, Datuk Seri Garry Chua, MRCA President, Mr Raymond Woo, MIRF 2018 Organising Chairman, Dato’ Liew Bin, MIRF Advisor, Ms Tasha Hsiao, Director of Taltra, from Taiwan, Datin Flora Tan, MRCA Committee Member and Dato’ Winnie Lim, MRCA Council Member.

Bigger Expectations at MIRF 2018 MIRF aims to encourage greater cross-border retail expansion for Malaysian businesses. he Malaysia Retail Chain Association (MRCA) has officially announced the return of its Malaysia International Retail & Franchise (MIRF) Exhibition. The exhibition makes a comeback for the third consecutive year as unveiled on January 25 at a press conference held at Nippon Paint headquarters in Shah Alam. MRCA has set its sights at the annual MIRF Exhibition becoming the largest showcase of retail and franchise exhibitors that Malaysia has ever seen. MIRF 2018 which will be held at the Kuala Lumpur Convention Centre from July 26 to 28, strives to deliver a wide range display of the best and most established retail brands under one roof. The association strives to complement the needs of every professional with numerous educational features and business matching

From left: Mr Li Jih Tung, President of Taiwan’s Association of Chain and Franchise Promotion, Dato’ Liew Bin, MIRF 2017’s Organising Chairman, Dato’ Seri Hamzah bin Zainudin, Minister of Domestic Trade, Co-operatives and Consumerism, Dato’ Garry Chua, MRCA’s President, Tan Sri Dato’ Sri Leong Hoy Kum, Mah Sing’s Group Managing Director / Group Chief Executive, Dato’ Liaw Choon Liang, MRCA’s Immediate Past President at the opening of the 2017 MIRF Exhibition.

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MK Curtain booth.

opportunities via MIRF 2018. In line with MRCA’s direction for cross-border retail expansion plan, MIRF sets Malaysia as the ideal international retail and franchise hub to seek potential investors and partners. This year, MRCA selected the theme “Platform for Growth” to emphasise the fact that MIRF is a growth platform for the retail and franchise businesses. This expansion is not merely constricted to the revenue of these businesses but also to include shaping and cultivating new business model along with innovative strategies. Organising Chairman Raymond Woo said, “MIRF 2018 is slated to attract over 10 countries worldwide to participate in the exhibition – presenting a variety of business opportunities for Malaysians to explore. This makes it an essential event for retailers and consumers as they would be able to interact, transact and form new collaborations as well as cross-border partnerships. “We are confident that this year’s MIRF will be far more successful as many have seen how our previous MIRF exhibitions have effectively opened up new business opportunities to the public.” MIRF also intends to take retail development beyond sales alone and in this respect, it will provide an opportunity to explore new business models and innovative retail strategies for businesses to keep up with the digital economy, Raymond Woo said. MIRF 2017 successfully transacted over RM65 million in business revenue with a record of more than 21,000 visitors. MRCA is positive that this year’s exhibition, will be able to record a 15% increase in these figures. MRCA President Datuk Seri Garry Chua reiterated, “We are pleased to present the MIRF Exhibition for the third year in running. Through the MIRF 2018,

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Group photo at the Taiwan pavilion.

Singapore pavilion.

MRCA hopes to help promote Malaysia’s economic development and create more fruitful entrepreneurial opportunities for local businesses.” Earlier, MRCA signed an MoU with PIKOM, one of the supporting partners of MIRF 2018. The agreement was signed by Mr Raymond Woo and Mr Chin Chee Seong, the immediate Past President of PIKOM. Mr Chin said its partnership with MRCA is aimed at helping retailers adapt to the digital economy. To keep pace with the fast paced technological world, retailers need to innovate to adapt their business to the changing demands of the customers. Dato’ Liew Bin, advisor to MIRF 2018, stated that there is still a lot of room for growth in the retail business. MRCA Deputy President, Ms Valerie Choo said that the public can benefit

from the exhibition in terms of ideas for successful retail business models. “If you are looking for successful retail business models, this is the exhibition to go to,” she stated. MIRF 2018 is endorsed by Ministry of Domestic Trade, Co-operatives and Consumerism (KPDNKK) and Malaysia External Trade Development Corporation (MATRADE). Meanwhile, supporting partners include Malaysia Convention & Exhibition Bureau, Ministry of Tourism and Culture, Secretariat for the Advancement of Malaysia Entrepreneurs, Commerce Development Research Institute, Hong Kong Trade Development Council, The Associated Chinese Chambers of Commerce and Industry of Malaysia (ACCIM), The National ICT Association of Malaysia (PIKOM), and Asiawide Franchise.

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GINTELL’s Top Seat

The company’s advanced massage chair is in line with a cohesive effort to promote a healthy lifestyle. INTELL’s integrated and innovative approach to a healthy lifestyle is compelling, relaxing and convenient. Its range of products emphasise on both mental and physical aspects of one’s general health. Among its products include massage chairs, massage beds, foot and handheld massagers, beauty and slimming equipment, as well as a range of exercising equipment. The company’s latest pride and joy is the De’ Space U.F.O massage chair. “GINTELL has always been at the forefront of promoting its brand value of health, love and life. All its products are designed with the health of you and your family in mind. Since its inception, GINTELL is dedicated to promoting a healthier lifestyle for everyone,” said Founder and Managing Director Dato’ Goh Cheh Yak. Whether you are stressed out after a long day at work or enjoying some down time in front of the TV after a meal, release the last bit of stress and feel truly at ease with De’Space U.F.O massage chair that is designed with comfort in mind. It is designed to include therapeutic benefits and stress reduction, De’Space comes with a perfect hybrid of manual massage techniques and modern technology. De’Space is ergonomically designed with the most advanced massage technology to replicate traditional massage. Many of us are not able to enjoy the physiological benefits that an expert masseur can bring on a daily basis. Now you can with De’Space. From pain relief to reducing stress and anxiety, and reducing blood pressure, consumers can benefit regardless of age and gender. De’Space

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possesses restorative advantages that help you be your best and feel your best. The 180-degree space stretch helps relieve stress and tension on the spine and body. It is an advanced chiropractic concept programme that allows straightening or extension of one’s body to its full length, typically so as to exercise the joints and tighten the muscles. The widening of the gap between vertebrae may prevent bone spur and nerve compression. It also helps to improve movement of back on gradually basis and speed up muscle recovery. The space stretch function could be beneficial, especially for sportsperson

and ladies, who perform daily exercise and strenuous movement. De’Space also borrows from the zero gravity concept. The programme mimics the position of astronauts as they were launched on space mission. The positions help distribute one’s weight across the chair. This relieves pressure on the body and allows for a deeper, more intense massage experience. It also has an Aero V-track allowing you to adjust the position of the rollers from your upper back to thigh and rotate in situ. With the extension of 125cm, the Aero V-track can now even reaches the

Datuk Seri Liow Tiong Lai (third from left) presenting a memento incorporating the ‘Malaysia Book of Records Business Edition’ to Gintell (M) Sdn Bhd managing director Datuk Goh Chek Yak at the launch of the book. With them are (from left) Gillian, MBR chief executive officer Datuk Michael Tio, Danny and MBR chief operating officer Christopher Wong.

Amber Chia with DeSpace UFO.

thighs and buttocks where your entire body weight centred and also an extra 45% massage coverage than other normal massage chair. You can customise the position for the best comfort fit, making good use of the user-friendly toggle switch that you can control the recline angle, giving extra comfort during your massage. Meanwhile the i-Sensing system, where footrest is extendable to a maximum of up to 17cm. The footrest extension comes with auto sensor, allowing you to extend your feet comfortably without any feeling of tautness on the lower legs muscles. The auto sensor could detect your legs’ length and automatically elongate the footrest to support your foot. You

Simon Yam & DeSpace UFO.

Dato Jala with DeSpace UFO.

can now rest your body on a fully relaxed mode and experience a precise foot massage tailored for you while in the De’Space massage chair. This new feature is also easy to operate in ensuring a close fit massage to your body. De’Space is equipped with Quad 3D Roller Balls that do more than just targeting any back pain you may be feeling. The Quad 3D Roller Balls are reinvented to suit the uses and needs of different consumers. It comes with an 8cm protrusion along with four ergonomically-designed roller balls to pin point pressure areas and lower back pain you are trying to alleviate. It helps the chair to perform a

concentrated neck, back and shoulder massage therapy all from the comfort of your massage chair. The Quad 3D Roller Balls mechanism is a result of research and evaluation of the first generation Dual 3D Roller Balls. In comparison with the Dual 3D Roller Balls, the Quad 3D Roller Balls has a wider area of coverage across the shoulders, neck and back. It is designed to correspond to the contour and shape of your back and has a neck massage feature. It could provide you relief from stiff shoulders and other parts of the body. With that, you will find yourself in a more effective massage coupled with the feel of relaxation and a decrease in fatigue levels.

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Mah Sing’s Affordability Approach The property developer recently launched a campaign aimed at addressing current market demands. ah Sing Group Berhad started developing affordable homes since 2014 and responding to real market needs, the Group recently launched its “Reinvent Affordability” campaign. The campaign covers four of its new projects and aims to reinvent what it means to be affordable by providing homes with good product specifications, at a price point many can actually afford. The projects are M Centura in Sentul, M Vertica in Cheras, M Vista in Penang and Fern in Meridin East, Johor. Group Managing Director, Tan Sri

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Leong Hoy Kum said, “We want our customers to be able to enjoy the best of both worlds by providing homes with superior product specifications at a price point many can actually afford. “Previously, home buyers expect such product specifications to be made available only at above RM1,200 psf price points. In reference to the Group’s M Centura in Sentul, Tan Sri Leong shared “Now, for our new launches at starting prices of RM328,000 and above, we are able to provide buyers with a freehold KL address, full-sized badminton court, basketball court, efficient unit layouts, automated waste disposal system, three-tiered security integrated with community mobile application and more.” Mah Sing’s campaign also supports the Budget 2018 announcement as it aims to help Malaysians own affordable homes in strategic locations. Over simultaneous previews of M Centura in the Klang Valley, M Vista@ Southbay in Penang Island and Fern in Meridin East, Johor Bahru, Mah Sing received an average take up rate of 95% of these three projects. M Centura received keen interest with due to its prime, freehold location just five kilometres from the city centre, affordable pricing from RM328,000 and also its close proximity to various public transport infrastructure. A perfect mix of comfort and luxury, M Centura has an indicative built up from 646 sq ft to 1,001 sq ft. The location of M Centura allows easy access to various parts of the city and suburbs via trunk roads and highways including DUKE Highway which is only 1.5 kilometres away, as well as Middle Ring Road 2 and Karak Highway. In Penang, M Vista@Southbay with an affordable starting price of RM345,800 has close proximity to the second and first Penang Bridge. M Vista focuses on providing convenience to its buyers with ample facilities to cater to all walks of life such as barbecue and outdoor dining area, complete with herbarium corner filled with edible herbs available for use, indoor play area and reading corner for children, relaxation area, secret garden and gymnasium. Wanting to give residents a break away from the hustle and bustle of the city, M Vista houses a Sky Garden and

Successful registration event by Mah Sing.

“We want our customers to be able to enjoy the best of both worlds by providing homes with superior product specifications at a price point many can actually afford.” - Tan Sri Leong Hoy Kum, Mah Sing’s Group Managing Director

Sky Lounge for community engagement and relaxation complemented with the majestic city view. In Johor, Fern in Meridin East has an indicative price from RM410,550, offers lakeside living. This 2-storey link home development will provide residents with a lush green environment, a wide selection of activities to encourage exercise and healthy living. The spacious landed homes in the heart of Iskandar Malaysia have built ups starting from 1,622 sq ft. Meanwhile, the Group’s official preview and unit selection of M Vertica in Batu 2.5 Cheras recorded a strong take up rate of 85% for its Tower A comprising 808 units during a preview in November. This is due to M Vertica’s strategic location in the city which is ideal for owner-occupier and investors who are looking to rent. The development also features efficient unit layout with indicative built up from 850 sq ft. M Vertica has the largest facilities deck for a residential development in Kuala Lumpur with a

total of 4.5 acres that houses more than 40 luxurious facilities under one roof. The project is styled as a transitoriented development with good accessibility that will enhance the lives of its homeowners as it is near various public transport infrastructures such as the Maluri MRT and LRT interchange, which is only 500 metres away or 7 minutes’ walk and Taman Pertama MRT Station, which is only 800 metres away or 10 minutes’ walk. Projects developed near MRT stations are expected to do well with higher rental and better capital appreciation. Tan Sri Leong said the Group was pleased with the response as interest was strong for a mature neighbourhood like Cheras. “The good take up rate not only shows the public’s trust and confidence in our brand and products but also prove that we are on the right track with our ‘Reinvent Affordability’ campaign which is to provide homes with good specifications in strategic locations at a price many can afford.”

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Helmed by the Lim brothers, Senheng has gained its reputation and credibility that has made it the number one in the industry.

Senheng’s Seamless Business Direction In 2018, the company plans to integrate offline and online shopping for the perfect customer experience. enheng recently unveiled its new business direction for 2018, which is known as Seamless 2. It will offer an integration of in-store shopping with online shopping for the ultimate customer experience. The Seamless concept is a crosschannel business model that the company uses to increase customer experience, with the objective of offering customers better information, more convenience, added value by aligning in-store, online and mobile shopping activities with customers’ consumer buying preferences. For example, in a typical seamlesschannel approach, the mobile app matches the look-and-feel of the website, which also reflects the lookand-feel of the bricks-and-mortar store. The logic behind Seamless is to create a consistent and convenient brand experience to achieve a better top of mind awareness from customers and greater loyalty because they would perceive the retailer as one brand that understands and appreciates them. The key elements that support the

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running of a Seamless model require integration across all business functions namely product, pricing, inventory, logistic, payment mode, repair & service, loyalty program, promotion and sales partner benefits. The O2O here takes the form of diversion of traffic from the online experience to the offline experience and vice versa, to achieve an integrated shopping experience for the customer. For example, the customer may download or purchase a voucher through Senheng’s online channel to be redeemed at its physical stores. In another example a customer who visits Senheng’s physical store but needs time to decide on a product can be given an e-voucher to entice them to purchase the product online. Instant response was launched where customer’s enquiry received through Senheng’s mobile application will be channelled to the nearest branch. This facilitates a speedy and efficient response from the sales team who are equipped with the product and service knowledge. Senheng was first established

in 1989 in Pandan Jaya, from a tiny consumer electronics half shop lot set up with stock worth less than RM30,000 to the largest electronics chain store today with branches across Malaysia. Helmed by the Lim brothers, K.H., K.C. and K.Y., Senheng has gained its reputation and credibility that has made it the number one in the industry through progressive, forward looking, and innovative strategies. Senheng now has 121 outlets, including Senheng and senQ. All Senheng sales staff have undergone stringent training programmes to enhance service professionalism as well as product knowledge. The company offers a variety of electronic appliances from home to kitchen, from computer to smartphones, acting as a one-stop consumer electronic centre for its customers. Senheng PlusOne Loyalty Program provides a series of benefits to its 2.2mil members. Some of these include FREE extra 1 year warranty, 1-to-1 Product Replacement Warranty and many more. Flexi-payment options are available through it multiple payment methods. The stores also provide after sales service and repairs as well as free delivery. Senheng believes in giving back to the society, through its participation in programmes by the WWF-Malaysia and sponsoring badminton activities through Malaysia’s premier professional badminton league, Purple League.

The company bagged Overall Retail Outlet of the Year, a recognition for its Colour and Fragrances store.

R Group Holdings has proudly earned recognition from the prestigious KLIA Award 2016 as its Colours and Fragrances main outlet in the airport, bagged the Overall Retail Outlet of the Year award. The outlet’s performance was recognised for its sales growth, operations and credit compliance and excellence in customer service. At the same time, DR Group’s KLIA assistant manager Azrul Hisham Abd Razak was awarded with the Airport Service Quality (ASQ) Star Performer Award, which recognised his achievements and initiatives at the airport. DR Group believed these two awards, received during the recent KLIA Awards dinner, set a new benchmark for the group of companies. “We should continue our efforts and initiatives in improving our good image and services to the highest standard possible. I hope this would inspire and motivate each staff member in the group to work harder and continue doing his or her best in the industry,” said general manager Mohd Nor Abu Samah. He said under the flagship 1DR, the staff must work as a team to ensure that all outlets in other airports such as Langkawi, Kuching, Penang and Labuan would emulate the success of the group’s outlet in KLIA, as it has set a good example and model to follow. These achievements reflect the 30odd years of experience DR Group has in the travel retail business as well as a deep passion for the retail industry, giving it a competitive edge ahead of its peers. DR Group is always on the lookout for bold and original solutions to face the challenging market environment. One of the key factors behind the company’s success is its “great care” it has for its products and services. The group was established in the 1985 with the only one duty-free outlet at Subang International Airport, and now expanded into more than 40

DR Group receives KLIA Award.

DR Group is always on the lookout for bold and original solutions to face the challenging market environment. One of the key factors behind the company’s success is its “great care” it has for its products and services. outlets with various product categories including chocolates confectionery, perfume and cosmetics, local delicacies, souvenirs and fashion. The retail outlets are constantly winning local and international awards for their distinctive design and unique marketing campaigns. It has since diversified its business into manufacturing and property management too. Dato’ Dahlan Rashid, group managing director and founder, is fondly known as the “Chocolate King of Malaysia”. He is also one of the early leaders in the airport travel retail industry. Dato’ Dahlan himself has won the Chairman’s Award at the 2015 KLIA Awards in 2016. His visionary, unique and dynamic approach in chocolates and confectionery business contributed to his success as a pioneer in the Malaysian airport travel retail Industry. To date the group distributes a

variety of imported chocolate brands including Mondelez, Lindt, Hershey, Nestle, Mars Neuhaus and Loacker to its own retail shops in the airports as well as other retailers – both airports and downtown duty free shops. The group has developed Jetty Point Shopping Complex as a premier shopping destination offering stores with wide selection of liquor, cigarettes, cigar, chocolates, perfumes and cosmetics, fashion apparel, accessories, trendy eyewear and foot wear as well as entertainment and food outlets. The subsidiary company, Quantum Supplies and Fidani, via three chocolate factories, manufacture its own chocolate products under the names of FIDANI, Danson, Farell, and Millton for the domestic and international market. At the same time, their factories have played the role of co-packer and OEM with reputable brands such as Nestle, Morinaga, Van Houten and Starbucks.

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DR Group Wins KLIA Award

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Sunway Malls Going Strong Amidst Challenges The brand has collected multiple awards in 2017 and has more plans in the pipeline. ast year has been both an interesting and challenging one for the retail industry. New malls continue to open amidst a more cautious consumer sentiment and the advancement of online shopping. The brand currently has five successful malls under its belt; Sunway Pyramid, Sunway Velocity Mall, Sunway Putra Mall, Sunway Carnival Mall and Sunway Giza Mall. Earlier in 2017, Sunway Pyramid held a grand celebration to celebrate its 20th anniversary, and the mall later received The Edge Malaysia Property Development Excellence Award. It is through the experiences of operating Sunway Pyramid that Sunway Malls is no stranger to economic turmoil. “During the 1990s, there was a wave of emergence for malls with mixed-integrated developments and Sunway Pyramid is amongst those who opened when the country was hit with the Asian financial crisis. Through the uncertainties, we persevered and the mall was recognised as an iconic landmark of Subang Jaya and Selangor,” said Kevin Tan, COO of Sunway Malls. The group also celebrated the first anniversary of Sunway Velocity Mall – one million square feet of space with an investment cost of RM1.2 billion. “Sunway Velocity Mall opened in 2016 with 75% occupancy and the mall has grown it to 98% today despite soft market conditions. Furthermore, the traffic on per square foot basis matches Sunway Pyramid. “Sunway Velocity Mall also won an award for Social Media Excellence by

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Sunway Velocity grew its momentum since it first opened in 2016. Below: (From left) Mr Kevin Tan, COO of Sunway Malls, Datuk Jeffrey Ng Tiong Lip, CEO of Sunway REIT Management, Ms Phang Sau Lian, GM of Sunway Putra Mall & Mr HC Chan, CEO of Sunway Malls and Theme Parks.

Malaysia Social Media Week Awards last year. And we are of course extremely proud that Sunway Putra Mall won three major awards in 2017. One of it is the coveted FIABCI Property Malaysia award,” said Tan. Currently, Malaysia’s mall industry offers a real estate value exceeding RM100 billion. There were concerns on the oversupply of malls as well as the rise of online shopping but Sunway Malls believes it is all about planning ahead coupled with the right strategy. “For us, careful evaluation and research are carried out by Sunway Group as a whole to study an area before pursuing a mall business. With the strategic advantages derived from shared resources, network, size and human capital; Sunway Malls will be in a better and stronger position to manoeuvre

and navigate the ever-changing retail landscape. We believe this will place us in a firm footing in meeting the challenges of tomorrow. “Never had there been a time in Malaysian mall industry that we are looking at such intense competition. Not only from online shopping but from physical brick-and-mortars as well. The Retail Group Malaysia has again revised down retail forecast and the Consumer Sentiment Index has reported another drop. Although disconcerting to hear, we believe the long term prospect of the industry remains bright and resilient,” he said. “The growth of urbanisation, rising affluence and especially change in lifestyle will be key catalysts of the industry. Malls today and particularly, malls of the future, will increasingly gain traction as places of congregation and socialisation which goes beyond commerce in a relatively cash rich, time poor society. This ensures the continued relevancy and legacy of malls.” With a few Sunway Malls in the pipeline in Penang Paya Terubong, Ipoh Tambun, Sunway Iskandar Johor Baru and further expansion of Sunway Carnival and Sunway Pyramid; Sunway Malls is set to be Malaysia’s largest mall owner and operator.

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Success Continues To Beckon Top Glove The manufacturer’s world-class act is an achievement for aspiring local SMEs to emulate.

op Glove Corporation Bhd is the world’s largest manufacturer of gloves, commanding a 25% global market share. It owns 33 factories with a total of 550 production lines and production capacity of 51.9 billion gloves per annum. With operations spanning Malaysia, Thailand, China, US, and Europe, it serves a growing network of 2,000 customers across 195 countries. It is also listed on the mainboard of Bursa Malaysia and Singapore Exchange (SGX).

Top Glove aspires to attain a 30% world market share by 2020 and become a Fortune Global 500 company by 2040. Malaysia Retailer Vol 6 No 1

Its outstanding achievements and international recognition are credited to its dynamic founder Tan Sri Dr Lim Wee Chai. Guided by Top Glove’s vision to be the world’s leading manufacturer with excellent quality glove products and services, and a time-tested business direction to produce consistently high quality gloves with efficient low cost, he has grown the company into the resounding success it is today. To ensure it continues to deliver a strong performance and customer satisfaction, Top Glove invests extensively in R&D to drive product innovation and improve process efficiency. Tan Sri Dr Lim has also

Tan Sri Dr Lim Wee Chai, Founder and Executive Chairman of Top Glove.

instilled a unique employee-centric culture prioritising good health, discipline and the upholding of good business ethics, which have contributed to the Top Glove success story. Having celebrated its 26th anniversary in 2017, Top Glove aspires to attain a 30% world market share by 2020 and become a Fortune Global 500 company by 2040, through organic expansions and M&A opportunities in similar and related industries with good valuations.

What started as a small dealership in 1969 has now become a leader in Malaysia. ith nearly 50 years of history with Mercedes-Benz, Hap Seng Star has established a foothold as one of the leading Mercedes-Benz dealers in Malaysia. Hap Seng Star’s relationship with the Mercedes-Benz brand started in 1969 in Sabah under Hap Seng Auto Sdn Bhd, as one of the few authorised dealers for Mercedes-Benz vehicles that include logging trucks, generalpurpose trucks, buses, passenger vehicles and spare parts. In 2004, Hap Seng Star expanded to Peninsular Malaysia with more dealerships from Mercedes-Benz, making it one of the leading Mercedes-Benz authorised dealer in Malaysia. Its name is now synonymous with Mercedes-Benz in Malaysia. In line with its expansion programme, Hap Seng Star invested in more new autohaus in the country. It launched the first MercedesBenz City Service in the country on 13 May 2016. Situated along Jalan Sultan Azlan Shah (formerly Jalan Ipoh), this Mercedes-Benz City Service is the most centrally located fullfledged 3S facility situated in Kuala Lumpur. Its Balakong Autohaus, which started operation in November 2013, is the biggest full-fledged Mercedes-Benz dealership in Malaysia, with a floor space of 17,189 sq metres. This 3S Autohaus houses a showroom for Certified Pre-Owned Mercedes-Benz passenger cars (under “Proven Exclusivity”), an impressive AMG Centre and a comprehensive after-sales facility, with a total built-up area of

HAP SENG STAR SDN BHD

• KUALA LUMPUR

Lot G-02, G-03, & G-03A, Ground Floor, Life Centre, 20, Jalan Sultan Ismail, 50250 Kuala Lumpur. Tel: 03-2116 9228

• BALAKONG

No 1, Jalan Balakong, 43300 Seri Kembangan, Selangor. Tel: 03-8947 9688

• KINRARA Dato’ Alex C.S. Wong, General Manager Finance & Administration Hap Seng Star Sdn Bhd.

over 59,000 sq ft, 150 external parking bays and up to 55 general work bays. This building won the FIABCI Malaysia Property Awards for Industrial Development in 2008 and also won a PAM 2009 Award for Industrial Building. Hap Seng Star also upgraded its operations at the Kinrara Autohaus by including a new sales facility. This expansion was completed in the first quarter of 2014. To date Hap Seng Star has nine Mercedes-Benz Autohaus, with five in the Klang Valley, one in Johor Bahru and three in major towns in East Malaysia. In line with its corporate philosophy of Passion for Excellence, Hap Seng Star embraces the Mercedes-Benz underlying attitude of “The Best or Nothing”. This attitude for excellence has consistently won Hap Seng Star numerous skills and service excellence awards.

No 4, Jalan BK1/14, Kinrara Industrial Park, 58200 Kuala Lumpur. Tel: 03-8073 3891

• JALAN IPOH

546, Batu 3, Jalan Sultan Azlan Shah, 51200 Kuala Lumpur. Tel: 03-6250 1388

• BUKIT TINGGI, KLANG

G-3A, G-5 & 1-3A, MTBBT 2, Jalan Batu Nilam 16, Bandar Bukit Tinggi, 42100 Klang, Selangor. Tel: 03-3318 0973

• ISKANDAR

No. 1, Ground Floor, Jalan Bestari 8/2, Taman Nusa Bestari, 79150 Iskandar Puteri, Johor. Tel: 07-2440 818

• KOTA KINABALU

G.01, Ground Floor, Plaza Shell, 29, Jalan Tunku Abdul Rahman, 88000 Kota Kinabalu, Sabah. Tel: 088-275 766

• KUCHING

Lot 11298, Section 64, KTLD, Jalan Datuk Abang Abdul Rahim, 93450 Kuching, Sarawak. Tel: 082-356 611 MIRI Lot 46 & 47, Piasau Industrial Estate, 98008 Miri, Sarawak. Tel: 085-651 699

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Hap Seng Star – A Leading Mercedes-Benz Dealer

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Managing Shrinkage Effectively Many retailers just put up with losses, but they don’t have to. With the help of technology and a change in mindset, there are solutions to the shrinkage problem. etailers, big and small, face issues with inventory loss affecting revenues caused by shrinkage. Data indicated the average shrinkage in the retail industry is about 2% of sales, amounting to US$123 billion for global retailers in 2015 alone. The problem can be attributed to a host of factors, including employee theft, shoplifting, administrative errors, vendor fraud, damage in transit or in store, and cashier errors. Lack of inventory control also contributes to shrinkage. Counting, restocking and monitoring are also tasks that take up costly time and resources. Integrated technology solutions provider Strongpoint tells us the most stolen products are small premium price products such as condoms, batteries, make-up and tobacco. These are items that are easy to conceal and resell. To provide the customer with a pleasant shopping experience while deterring theft, many large hypermarkets in Europe have opted for a different approach to securing small premium price products. Among them is StrongPoint’s Vensafe, which is a Select & Collect solution for premium price products and tobacco. As discussed in previous issues, this solution minimises losses, achieves compliance with tobacco regulations and optimises inventory operations. It can also serve as an attraction to push these items to consumers, instead

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of retailers locking these things up behind a glass case. “Premium price products and tobacco are stored in the secure Vensafe dispenser. This protects profits by preventing all losses due to shoplifting or employee theft. Tobacco products can be displayed according to sales and advertising regulations in various countries. With Vensafe, tobacco products can be sold through selfcheckout screens,” said StrongPoint Senior Vice-President and Managing Director APAC Roine Gabrielsson. Popular in other countries is a form of self-collection approach, especially for e-commerce retailers. For example, StrongPoint’s Click & Collect is a pick-up station for those who opt to get their purchase on the way home. “Customers can shop online and pick up the groceries without having to enter the store or keep to the store’s opening hours. This gives them the convenience of online shopping without the costs and inconveniences related to home deliveries. With the items accounted for, it can help minimise shrinkage.” Pick-up stations are designed with three temperature zones: ambient, chilled and frozen. Customers get a code by SMS that they input on a touch screen for the locker doors to open. Retailers can monitor the entire process and the status of each locker through a software that is easily integrated with existing in-store systems. Another solution that can be

adopted by retailers to prevent shrinkage is an improved cash management system. Right now in Malaysia, retailers are still using the same checkout process adopted decades ago. It is unreliable, timeconsuming and prone to theft. Seeing that cash is still king here, retailers need to take a different approach to cash handling. For example, StrongPoint’s Cash Management solution CashGuard automates, seals and secures the cash handling process at the point of sale and the back office. “There are 30,000 CashGuard systems installed around the world and some five million retailers use CashGuard systems daily. The system is well-known for its quality, reliability and security,” said Gabrielsson. What CashGuard gives is full control of the software to handle cash, saving time and money and frees up resources for smaller retailers. With its Retail Suite, the company’s technology solutions can be monitored and operated from one single point – a PC, a tablet, a mobile phone in-store or from a central office. The information flow from the stores to the central office will also be much easier and with a much better overview.

Retail has changed a lot since the 1950s. Why do you still struggle with shrinkage?

Itâ&#x20AC;&#x2122;s time for Select & Collect StrongPoint offers a Select & Collect solution that eliminates shrinkage while maintaining an efficient and pleasant shopping experience. Theft-prone products are stored in the solution's dispenser. Customers select product tickets at touch screens around the store or at the checkout, pay for the items and then collect them at the dispenser on their way out. We think it's time for you to start enjoying the benefits of Select & Collect. Don't you?

Scan the code and download our whitepaper to get started with Select & Collect

+603 2773 4096, info.apac@strongpoint.com Tower 2 Etiqa Twins, 11 Jalan Pinang, 50450, Kuala Lumpur, Malaysia

Malaysia Retailer Vol 6 No 1

Feature

It’s flagship store at Citta Mall.

Furnishing Malaysian Homes Hauslife brings the world’s top furniture manufacturer to the country in style. shley Furniture Industries is a name synonymous with functional design and high quality. This is the key to that led the furniture manufacturer to the top spot in the world. One of its most popular business segment is the Ashley HomeStore that first opened in 1997 in Anchorage, Alaska. Since then the retail chain has opened more than 700 Ashley HomeStores around the world. Meanwhile, the Ashley HomeStores concept was established in Malaysia in October 2014 via its exclusive licensee – Hauslife Furniture Sdn Bhd. Its flagship Ashley Furniture HomeStore was set up in May 2015 at Citta Mall, Ara Damansara in Petaling Jaya. Housed on level one with 10,000 sq ft of retail space, the store cleverly exhibits the latest products from several Ashley Furniture Lifestyles. Later, the company opened two Ashley HomeStores to cater to the evergrowing demand for its elegant products – one in Bangi and another in Penang. The Penang HomeStore will soon have a dedicated mattress section. As an authorised licensee in Malaysia, Hauslife is given access to Ashley Furniture’s entire catalogue, especially the latest releases. Shipped out of Vietnam, Malaysians can boast of owning furniture right off the design room. Ashley Furniture is in high demand thanks to a strong team of designers and researchers whose

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work creates enviable lifestyle setups for customers around the world. Its strong support for Ashley Furniture HomeStore licensees ensures staff at every HomeStore is diligently trained to advise on trends, placement and design. If customers could not find the furniture they want in a particular HomeStore, arrangements can be made for the licensee to order from the online Ashley Hub. “Ashley Furniture catalogue has more than 10,000 items, which is impossible for us to ship every sample to Malaysia. Hence, before every release of new items, we are invited to Vietnam, China and even the US to view them. We then curate products that will suit Malaysian climate, trends and demands. “Instructions on arrangements, store setups and more come directly from the headquarters. Their designers are meticulous in every way, from the furniture frame designs, fabrics, accents to complementary occasional pieces,” said Hauslife CEO Yu Kong Cing.

Hauslife CEO Yu Kong Cing.

The company also uses social media to its advantage. The team updates the latest products almost daily and attending to customer queries online. “Most our of customers have done their research before stepping in. They come with photos of specific products they like and concepts they want for their homes. So our staff have to be highly informed to be able to serve them better. “As for customers who are not familiar with the Ashley Furniture brand, we hope to introduce them to our philosophy when they come into the store. Staff have to be quick to understand the styles first-time customers like,” he added. In addition to the retail business, Hauslife is working closely with a number of property developers and hospitality clients to furnish their premises with Ashley furniture. “Ashley Furniture is not in the business of selling piecemeal furniture. We hope to bring a certain design sensibilities to any space – living room, bedroom, dining, office, hotel rooms. “Currently, we are in different discussion stages with different corporate clients. This is part of our company’s business diversification efforts,” said Yu. Hauslife is also looking into opening a few more Ashley Furniture HomeStore in a year or two to serve more Malaysians.

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Feature

Building Big Value BGMC International Limited aims to achieve Green Ocean Builder status. uilding Green, Modern Construction or BGMC, is a fitting acronym to what the company aims to do. Since its founding in 1996, BGMC has grown from strength to strength. From carrying out civil construction of energy substations for Malaysia’s national utilities provider, BGMC has gone on to build an extensive portfolio through its core businesses as it has transformed from its humble beginnings to becoming the main contractor for Malaysia’s top developers, including the property arm of Malaysia’s oldest conglomerate. BGMC is a G7 contractor, the highest grade attainable in Malaysia, and is registered under the Construction Industry Development Board, with engineering, procurement, construction and commissioning capabilities. Its core businesses involve Concession & Maintenance, Earthwork & Infrastructure, Building & Structure, Mechanical & Electrical Works, and Energy Infrastructure.

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Through constant introduction of innovations and implementation of improvements, BGMC aims to be a Green Ocean Builder or G.O.Builder, a new philosophy about how time, energy, manpower and resources are optimally utilised while reducing waste. This objective is achieved through BGMC’s unique QUBE System. The QUBE System is central to all of BGMC’s core businesses and pays attention to eight areas – Value Engineering, IBS, End-to-end Integration, Matrix Management System, Rapid Procurement System, Workforce, Sustainability and Governance. BGMC continues to deliver quality through constantly creating value through better engineering, construction methods, and management of construction site variables while taking into account the smallest of details. With all of these strengths rooted within its core operations, BGMC aims to make a respected name for itself on the world stage.

With the vision to build 10 iconic structures in Asia by 2030, BGMC continues to power through the industry while remaining strongly anchored to its SOLID core values:

SEEKING • SOLUTION Seeing obstacles as challenges/ opportunities rather than setbacks.

• ORGANIZED COMMUNICATION

Communicate effectively to facilitate a smoothly functioning organisation.

LEAN OPERATIONS • Minimise waste of resources, maximise efficiency.

INNOVATIVE THINKING • Challenge conventions to consistently add value.

DETERMINED ATTITUDE • Perseverance is the first step to success.

ADVERTISE YOUR BUSINESS IN THE OFFICIAL PUBLICATION OF

Vol 4 No 2 2016

Establishing a Southern Chapter & Realising Expansion Plans

MIRF 2016

STRENGTHENING RELATIONSHIPS

A Runaway Success

Improving ties with the media industry

FLYING IN A V-SHAPE FORMATION

ON TOP OF THE WORLD

Dato’ Garry Chua, New President of MRCA Shares His Aspirations For The Association

“No substitute for hard work”

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Tan Sri Dato’ Sri Leong Hoy Kum, Group Managing Director, Mah Sing Group Berhad

FUTURE IN FAST FOOD

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“We Build A Lifestyle”

Tan Sri Dr. Lim Wee Chai, Chairman and Founder of Top Glove Group of Companies

How Consumer Trends Affect the Industry

MRCA 24th Anniversary & Crown Awards Winners

Budget 2017’S SME Goodies

ManagePay Systems Bhd Group Managing Director & CEO Dato’ Chew Chee Seng

TENACIOUS YOUNG GUN

MRCA Turns 25

MK Curtain Berhad Founder and Group Managing Director Dato’ Calvin Khiu

CEO Night Teaser A Masterclass In Transformation

Vol 5 No 3 2017

NEW MPAY-MRCA CASHBACK CARD A BOON FOR RETAILERS

MRCA-KPDNKK Charity Run 2016

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ADVANCING DOWN SOUTH

Challenges of Globalisation & Technology and Impact On Businesses

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Vol 5 No 4 2017

MASTER OF DATA

Learn From The Best at The MRCA Retail Conference 2017 Sunway Malls Celebrates 20th Anniversary

Awarding Excellence & Value Creators

Dato’ Seri Ivan Teh, Founder and CEO of Fusionex

Eversendai’s Tan Sri AK Nathan Stars in CEO Night

Dato’ Vignaesvaran Jeyandran, Chief Executive of HRDF

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PAVING THE WAY FOR INDUSTRY 4.0

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MRCA’s Strong Foothold in Johor

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Opportunities in Cambodia & Vietnam

TARGET MARKET Business community interested in the retail, franchising and branding industry. DISTRIBUTION More than 450 Members Companies & Associates in Malaysian and abroad. Top Management of companies. Relevant Government Ministries & Agencies, including the Malaysian Overseas Trade Office. Relevant Business Organisations & Major Shopping Malls. MRCA Events. Sold in all leading bookstores nationwide.

SITTING AT THE HEAD OF THE TABLE Dato’ Goh Cheh Yak, Founder and Group Managing Director of

7/6/17 1:00 AM

The new and improved MALAYSIA RETAILER highlights, informs and introduces readers to trends and strategies within the retail, franchising and branding disciplines. The quarterly magazine also features a mix of articles, including personality and company profiles, success stories, and general reports relevant to the three disciplines.

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Turning 25 with Pomp & Grandeur

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MAGAZINE DETAILS Frequency: Quarterly Issues: ◊ January ◊ April ◊ July ◊ October

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Monthly Meeting / Updates

JANUARY 2018 Date: 25 January 2018 Venue: Nippon Paint HQ

PIKOM AND FUSIONEX INSPIRE AT LEADERSHIP SUMMIT 2017 Fusionex was invited to chair the PIKOM Leadership Summit 2017 which was held at the Connexion Conference & Event Centre @ Bangsar South on 23 November 2017. The annual summit is aimed to inspire a new generation of leaders in the ICT industry. This time, the theme that was adopted was “The Road to Success: Tales from Successful Leaders”. As a strong advocate for the adoption of technology as a means to improve businesses, modernise cities, and change lives for the better, Fusionex was invited to participate in the Summit, in line with its plans to drive digital transformation across the country and region. The programme included topics on the Industrial Revolution 4.0, Digital Transformation, Entrepreneurship, and Investment. Other participants include Malaysia Digital Economy Corporation (MDEC), MaGIC, SME Association of Malaysia, Sime Darby, Rakuten Trade, iPay88, Cradle, MAVCAP, and a slew of exciting startups. Fusionex Vice President for New Technologies Raju Chellam

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delivered his keynote speech on “Why Our Future is ABC (Analytics, Big Data and Cloud)”. Highlights for the event included the signing of a Memorandum of Understanding (MoU) between Fusionex and PIKOM to accelerate the rate of big data analytics adoption in Malaysia. The MoU will see both parties working together to provide training in BDA and encouraging the building of data skill sets within the workforce, which is a crucial step towards Malaysia becoming a BDA hub in the ASEAN region. Fusionex continues to do its part in this farsighted effort by contributing the services of its Fusionex BDA Academy, which include training courses in Data Analytics, Data Engineering, and Data Science.

MDEC – SPEARHEADING MALAYSIA INTO THE DIGITAL ECONOMY Malaysia Digital Economy Corporation Sdn Bhd (MDEC), is a holistic government-owned agency launched in 1996 to pioneer and drive the transformation of Malaysia’s digital economy. Its roots stemmed from Vision 2020, the main national strategy designed to develop Malaysia into a fully-developed nation by 2020. MDEC pursues a digital future that unlocks significant economic, environmental, and social values within the nation. Entrusted to oversee the development of the MSC Malaysia initiative, its efforts include nurturing the growth of local tech companies whilst attracting foreign direct investments (FDIs) and domestic direct investments (DDIs) from global multinational companies. The impact of this includes increasing Malaysia’s Gross National Index, bridging the income gap, and improving standards of living for all Malaysians.

HP RELEASES NEW POS SYSTEM HP is re-imagining the retail industry with the unveiling of its innovative and versatile all-in-one point-of-sale (POS) system, the HP ElitePOS. With e-commerce influencing consumers’ shopping experiences, brick and mortar retailers must ensure sales associates are data driven to better understand buying behaviour and deliver the best possible customer experience. “As retailers seek new ways to interact with customers and reinvent in-store experiences, technology must empower sales associates and engage customers in a way that feels like a natural extension of the brand,” said Kym Lim, Managing Director of HP Malaysia. The ElitePOS features a stunning, modular design, different from large, boxy POS terminals commonly used in retail environments. Its design is also functional, supporting use cases beyond checkout to make shopping faster and easier for both customers and the sales associates assisting them. These use cases include: interactive signage, employee

attendance, and self-service applications like a customer check-in and access to additional product offerings in the “endless aisle”. For businesses who want technology to complement their brand’s experience, the ElitePOS and its accessories add further customisation and flexibility. Attention to detail – including an optional receipt printer that integrates into the column stand, and an optional magnetic stripe reader built into the display, create a clean counter space for retail environments. Additionally, line-busting will be a breeze with Windows 10, DDR4 memory, and 7th generation Intel Core processors with vPro technology. The ElitePOS is available direct from HP and the company’s global network of more than 250,000 partners.

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45 Updates

Malaysia is a significant player in the Asian region in two critical development areas within its Creative Content & Technologies Industry: Games Industry Development and the Animation Industry. To meet the increasing demand for high quality content, MDEC invests in the long-term prospects of this billiondollar industry through market access opportunities, relevant development infrastructure, policy intervention, and partnerships.

Updates

GOLDSOFT WINS OUTSTANDING SMES AWARD AT GOLDEN BULL 2017 Goldsoft was awarded the Outstanding SMEs Award at Golden Bull Award 2017- at Majestic Hotel, Kuala Lumpur recently. The award was to recognise companies who achieved consistently growth in annual sales turnover over the past three years. The company has achieved two decades of steady growth with a focus on retail and trading management IT software solution. Since 1997, Goldsoft retail management software has significantly contributed to improve the way local retailers do business and successfully increased retailer operations efficiency especially in sales and inventory control across all branches and outlets through automation. Goldsoft is now deploying new products to add more value to its existing and new clients. New products such as Business intelligence, mobile technology, cloud CRM, and integrate with new marketplace/ payment gateway to help clients reach out more customers and increase sales ultimately.

ARISSTO’S SHARED ECONOMY CONCEPT ENTERS COFFEE INDUSTRY Italians regard coffee as a national treasure, placing emphasis on taste above all. A cup of real Italian coffee offers a thin layer of foam, and demonstrates a distinctive three-tier ratio, creating multi-levels of tastes and feelings. Arissto, which hails from the iconic city of coffee, Sao Paulo, Italy, launches its first-of-its kind “shared coffee” programme (based on shared economy) to promote enjoyment of real Italian coffee. Within the next three years, it aims to install a million of its intelligent coffee machines, on a free of charge basis, in offices, commercial establishments, public and family-related areas and other places. Coffee lovers can enjoy real Italian coffee anytime, at 20% of the market price. At the media launch today, President of NEP Group, Dato Michael Lim said “shared economy” is exploding the world over, subverting the traditional economic model, drastically reducing the cost of consumption, greatly improving the

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quality of products and services, making “the impossible become a possibility” now. In Malaysia, boutique coffee has been much sought after, with an increase in public demand for Arabica coffee and the number of coffee lovers climbing year by year. The company has enlisted a star barista to supervise and strictly select high-quality coffee beans from high-altitude areas. The master coffee experts demonstrate rare stringent adherence to derive finely-ground powder from raw coffee beans.

MRCA NEWS THAT APPEARED IN THE MEDIA RECENTLY

25th Anniversary Event 2017

25th Anniversary Press Conference

Charity Run 2017

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Feature

Astrology & Feng Shui For The Year Of The Earth Dog 2018

RAT

The Rat needs to go with the flow rather than fight against the winds of misfortune and afflictions coming its way. You should carry the 5 Element Pagoda Keychain as a remedy. Appease the Three Killings with the 3 Celestial Guardians in the North.

TIGER

The annual hostility star visits the Ox bringing them a nasty affliction that generates negative gossip and backstabbing at work. To remedy, place the Red Apple with Peace Symbol on your work desk. Display the 8 Hums Protection Wheel Mirror in the Northeast to enhance luck.

The vitality and strength of its inner essence brings the Tiger power to do well this year. You should carry the Dog with Safety Amulet Bag Charm to activate ally luck. Display the Earth Seal Jewel on your work desk or bedside table to strengthen Earth luck.

RABBIT

DRAGON

SNAKE

The Rabbit has every reason to smile in 2018 as the three important energies of its life are very strong this year. You should grab on to all the opportunities that comes your way. But carry the Anti Burglary Amulet and wear King Gesarâ&#x20AC;&#x2122;s Ring to enhance success luck.

Your energy is not as strong this year and being in direct clash with the Dog, it is important that you appease the Grand Duke Jupiter by having the Tai Sui Amulet with you at all times. Strengthen success potential with the Bejeweled Windhorse in the Southeast corner, of your home or office.

2018 benefits the Snake with the Seal from Heaven and the annual #8 star, which ensures the Snake will enjoy good relationships, careers and prosperous business luck. You should display the Bejeweled Wealth Granting Tree and carry the Treasure Chest Amulet with you to further enhance wealth luck.

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Article © copyright World of Feng Shui World of Feng Shui Lot T-016, Centre Court, 3rd Floor, Mid Valley Megamall Mid Valley City, Lingkaran Syed Putra Utara 59200 Kuala Lumpur, Malaysia Tel: 03-2287 9975 Website: www.wofs.com | www.fsmegamall.com

HORSE

SHEEP

MONKEY

The Horse shakes off last year’s dependency on others and becomes more positive and passionate, achieving greatness in the year of the Dog. You must wear the Double Dorje Watch in order to control the Wu Duo Star. As you confront the annual Three Killings, you should place the 3 Celestial Guardians in the North.

2018 brings the Sheep heaven’s blessings in the form of the Heaven Star as well as the multiplying effects of the Yi Duo Star. This potent combination means the Sheep will benefit hugely all through the year. Activate the heaven star with the 3 Great Emperors on Horseback in the Southwest. Display a Rabbit Figurine in the East.

The Monkey will feel increasingly energized and empowered as the year progresses. The more effort you put into your career, the stronger your success potential will be. Enhance the luck of the Golden Deity with Kuan Yin sitting on a Snow Lion in the Southwest. Carry the Emperor Heaven Star Amulet with you.

ROOSTER

DOG

BOAR

The Rooster is on a roll this year, enjoying incredible success, luck and possessing strength, vigor and vitality. The annual #2 illness star needs to be subdued by placing Medicine Buddha in the West. Counter the Reducing Energy Star with the Tara Peacock Mirror on your desk with the mirror facing yourself.

The Dog can expect a series of good fortune coming its way even though its personal spirit essence and lung ta is low. Carry the Dog Charm Amulet to create multiple sources of good luck and carry the Victory Banner Amulet to jump start your career.

This is a year that benefits the Boar if it lets the Feng Shui winds blow and roll with them. Work on enhancing the good stars that visit by placing the 5 Element Banner of Victory in the Northwest. Carry the 10 Hums Dharmachakra Amulet to keep you safe from harm.

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