Haute Grandeur, The Best in Hotels, Spas and Restaurants™ March 2018

VOL U M E XX

An Informative Guide | Mar 2018

DIS COVE R WHATS H OT IN 201 8

H O T E L S, SPA S & R E S TA U R AN TS

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Dunbrody Country House

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Gran Melia Rome - Villa Agrippina

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Haybarn Health Club and Spa

58

Ireland

Welcome! 6 Closer look at LaPrairie

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United Kingdom

EDITOR’S NOTES FEATURED: PREFERRED SPA BRAND

COMO Metropolitan London

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Welness News 14 Devarana Spa at Dusit Hotels

Italy

United Kingdom

Hotel PRIVO 60 Romania

La Reserve Paris 62

SHORTLISTED DETOX 16 Spa Retreats For 2018

France

Richmond Nua Wellness-Spa 64 Turkey

ASIA

Lifehouse Spa 66

Conrad Spa Koh Samui 20 Thailand

Hanging Gardens of Bali 22 Indonesia

Lexis Hibiscus Port Dickson Malaysia

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Lexis Suites Penang 28 Malaysia

Mandapa Spa at Mandapa a Ritz Carlton Resort Indonesia

Arts Cafe by Raffles Malaysia

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Soham Wellness Center 36 Indonesia

The Cove Terrace 38 Thailand

Sühring 40 Thailand

Tippling Club 42 Singapore

United Kingdom

Lotte Hotel Moscow Russia

PULLMAN Timi Ama Sardegna 70 Italy

INTERVIEW: Serendip Spa & Yoga Belgium

Cavalieri Grand Spa Club Italy

50

74

SILENT SPA 76 Austria

Spa at the Killarney Plaza

80

Spa Guerlain - Trianon Palace Versailles

82

Spa Heaven & Wellness Club H2O

84

Garden Restaurant Al Palatino

86

Aqua Village Health Resort & Spa

88

Hotel Les Sources des Alpes

90

Hotels & Preference Hualing Tbilisi

92

Ireland France

Netherlands Italy

Portugal

Switzerland

EUROPE

68

Georgia

Mandarin Oriental, Bodrum 94 Turkey

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66

INDIAN OCEAN

Elite Seef Residence & Hotel

Alba Restaurant, The St. Regis Maldives Vommuli Resort 98 Mauritius

100

One & Only Reethi Rah Resort Maldives

102

Maldives

Season Paradise Hotel 104 Maldives

INTERVIEW: Hulhule Island Hotel Maldives

138

Yas Viceroy Abu Dhabi 140 United Arab Emirates

The St. Regis Maldives Vommuli Resort Maldives

Bahrain

108

OCEANIA Sofitel Moorea Ia Ora Beach Resort

146

Sofitel Auckland Viaduct Harbour

148

ADGE Hotel

150

French Polynesia New Zealand Australia

AFRICA

Sofitel Mauritius L’Imperial

110

INTERVIEW: Gatsby Spa

154

SoSPA at Sofitel Mauritius L’Imperial Resort & Spa

112

Menlyn Boutique Hotel

156

Kapama Karula

158

INTERVIEW: Mhondoro Game Lodge

160

Mauritius Mauritius

Ravinala Restaurant 114 Mauritius

MIDDLE EAST Willow Stream Spa at Fairmont The Palm United Arab Emirates

118

ESPA at Yas Viceroy 122 United Arab Emirates

Hyatt Regency Riyadh Olaya

124

INTERVIEW: Millennium Plaza Dubai

126

Saudi Arabia

United Arab Emirates

The St. Regis Doha 128 Qatar

The Torch Doha 130 Qatar

South Africa South Africa South Africa

South Africa

Cape Grace 162 South Africa

Amara’s Health Spa 164 Zimbabwe

Fifty Seven Waterberg 166 South Africa

KOI Restaurant 168 South Africa

HAUTE GRANDEUR GLOBAL GUIDE 170

Timeless Spa 132 United Arab Emirates

Uru Spa 134 Oman

Elite Crystal Hotel 136 Bahrain

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110

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EDITOR’S NOTE

LETTER FROM THE EDITOR WELCOME! Here at Haute Grandeur we’ve kicked off the year with great excitement, from recently celebrating the 2017 Excellence Awards winners, to focusing on the Restaurant Awards that has recently been launched.

This year our readers can expect to explore the best of the best with us. From restaurants and spas to some of our favorite foodie ‘spots’ we will be able to keep you inspired.

Lets start with this months favorites, we’ve dedicated these pages to some inspirational destinations shortlisted to win the Haute Grandeur Excellence Award in 2018. The properties you’ll find here emphasize the value and importance of continuously striving for excellence.

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Enjoy!

Marinique de Wet FOUNDER & PRESIDENT

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O U R

P A R T N E R S

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To b e co me an Event Par t ner o r Spo nso r co ntact us o n info @hauteg randeu r. co m

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O F F I C I A L H A U T E G R A N D E U R T R O P H Y TM Fa c t s a b o u t H a u t e G r a n d e u r E x c e l l e n c e A w a r d S t a t u e • Gain global recognition • Showcase your great achievement to hotel guests by displaying the Award in your hotel lobby • The Award confirms that your hotel offer the highest possible standard and customer experience • Guarantee awareness and build staff morale.

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FEATURED: PREFERRED SPA BRAND

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La Prairie Anti-Ageing Rapid Response Booster

BEAUTY EDITOR THOUGHTS:

A silky, lightweight serum that immediately smooths skin by

Facts about the product

reactivating collagen and elastin, delivering next generation

- Silky Soft

ingredients from the first day of use. Powerful active ingredients

- Not sticky

support the skin’s natural renewal process, targeting problem

I immediately loved it. The formula is lightweight (I hate when

areas. The serum contains plankton extracts to exfoliate and

serums are thick or sticky), and it sank right in. After the first

refine skin texture. Within two weeks, the appearance of wrinkles

week, my skin looked great, but I can’t say I noticed any real

and long lines seem to erase.

difference in my fine lines. I will admit I’m tough a critic, so I continued on undiscouraged. At about two to three weeks I noticed that that the lines on my forehead appeared slightly softer. I think its definitely a serum for those that prefer to use something “soft”, I will highly recommend it, it also leaves one feeling revived.

La Prairie Anti-Aging Eye Cream SPF 15 This exclusive Anti-Aging Eye Cream by La Prairie helps to eliminate the inflammation, dehydration and loss of youthful firmness in the eye area. This anti-aging complex maintains the delicate skin around the eye area. Helps prevent moisture loss and reduce micro-stress Minimizes the appearance of expression lines and wrinkles BEAUTY EDITOR’S THOUGHTS: One of the best eye creams out there. A little expensive but worth the money ten times over. Left my under eyes looking bright, refreshed and full of life

Anti Ageing Complex An advanced, high performance cream to fight aging delays aging process by preventing inflammation & dehydration strengthens skin to combat free radicals & external aggressors boosts cell turnover & collagen synthesis deeply nourishes skin & relaxes expression lines effectively diminishes appearance of fine lines & wrinkles leaves skin velvety smooth, resilient, luminous & youthful...

BEAUTY EDITOR’S THOUGHTS: Love this product! When applying you see such a wonderful healthy glow, it’s almost a shame to go to bed. It hydrates all night, and you wake up with skin feeling soft, smooth and refreshed.

From all the products I’ve been using the last few years, this one is really worth it. When your skin is not to dry, and not very oily, you will get the benefits every day. Highly recommended.

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La Prairie Light Fantastic Cellular Concealing Brightening Eye Treatment

BEAUTY EDITOR’S THOUGHTS: The best concealer I have tried so far! Lovely and soft under the eyes and doesn’t accentuate the fine lines. It doesn’t completely hide the dark circles.

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LINE INTERCEPTION POWER DUO

The day cream also boasts an SPF 30, but it doesn’t feel

A day cream and night cream housed together in a single airless

chemical UV filters that lend a weightless feel, so you’ll

sunscreen-y at all. That’s because La Prairie chose four

tube.

actually want to apply it everyday. We do wish the SPF

Beauty Editor’s thoughts:

protect your skin from the cumulative damage of UV

It’s a gamechanger in every sense of the word.

It’s a carry-on luggage’s best friend. Its small enough to pack with you and even has a nifty little lock button on the neck of the bottle to ensure that it doesn’t spill out inside your bag. The

value was a little higher, but SPF 30 is strong enough to radiation. And like any luxe day cream, it also contains plumping hyaluronic acid and skin-brightening extracts.

Applied under makeup, the cream instantly softens and brightens skin but doesn’t leave an oily finish.

airless pump is also slow-clap-worthy; it protects the potent ingredients inside from oxidation and exposure to gnarly finger germs. Though it’s not a lot of product for the price tag, the bottle should last you about two or three months if used everyday.

The night cream is noticeably richer than it’s tube-mate—but then again, so are most night creams. It contains peptides that can stimulate collagen and elastin production while you sleep, and it too boasts plumping hyaluronic acid. The experience of applying it is just as decadent and fragrant as anything housed in a fancy jar. Basically, it’s exactly the right amount of skin-coddling hydration your skin would need after a day of traveling.

Because the formulas are both preventative and proactive, they work on all skin types, from lineless 20-somethings to women well into their anti-aging routines. La Prairie claims that in clinical trials, there was a visible reduction of lines and wrinkles in just two weeks’ use. We certainly noticed plumper, fresher-looking skin in the same timeframe (especially around our temples and forehead), but don’t expect dramatic results. Dermatologists agree that neurotoxins like Botox are still the gold standard for erasing wrinkles, but this cream shows that we’re getting much closer to a topical solution.

#HauteGrandeur

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W W W. H A U T E G R A N D E U R .C O M

“We are truly honoured to be associated with the most transparent Awards organisation �

Marco den Ouden - General Manager - 2016 Winner Soori Bali, Indonesia

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WELNESS NEWS

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Devarana Spa at Dusit Hotels & Resorts worldwide has

According to the spa brand, August will see the “Devarana

announced a new programme of spa packages featuring six

Tamrab for Rejuvenation” package, which, specially arranged

distinctive treatments conducted using premium ingredients

to celebrate Mother’s Day, is inspired by traditional hot stone

traditionally used in Thai recipes and medicines. Dusit Hotels

treatments given to new mothers in Thailand. From September

and Resorts operates Dusit Thani Maldives, a 94 villa luxury

to November 2018, anyone who likes to exercise regularly

property in Mudhdhoo Island of Baa Atoll – Maldives’ first

outdoors will benefit from the “Athlete Reviver Devarana Tamrab”

UNESCO Biosphere Reserve.

package, which is artfully crafted to promote muscle relaxation, prevent injury, and rejuvenate skin after excessive exposure to

Collectively called “Tamrab”, which is the Thai word given to

the sun.

premium, age-old recipes, Devarana Spa reflects this word in all of its treatments by using only the finest products available

In December, Devarana Spa will draw the year to a sweet finish

in a range of massages, facials, herbal baths and more wellness

with a distinctive treatment inspired by auspicious Thai desserts –

treatments, according to Devarana Spa. This February, Devarana

“Gold Delight Devarana Tamrab.” The nutritional and therapeutic

Spa celebrated Valentine’s Day and the month of love by offering

benefits of egg yolks, palm sugar, mung bean, and gold leaves are

the “Devarana Sweet Tamrab for Love” package. Inspired by

infused with coconut milk and natural exfoliating grains to deep

exotic Thai desserts, this treatment is designed to leave the body

cleanse and nourish the skin, removing dry and dull surface cells

and mind totally relaxed.

too. An aromatic oil massage adds to the relaxation, says the spa brand.

From March to April 2018, the “Devarana Ngmab Tamrab Essence” package will help to refresh any dull summer complexion with its

“Tamrab” treatments have been carefully crafted to beautify the

unique mixture of Aloe vera, Thai White Clay and Thai Ngmab

skin and bring the body and mind back into balance, according

– water blended with smoked incense and rare Thai flowers,

to Dhevarana Spa. They are available at all Devarana Spas

according to the spa brand. During May to July 2018, the

in Thailand, Philippines, Maldives, Nairobi, Guam and Cairo.

“Devarana Herb Tamrab for Monsoon” will help people prepare for the upcoming rainy season with a herb-infused treatment

To learn more about Dusit Thani Maldives, please visit dusit.

designed to energize the body and mind.

com/dusitthani/maldives.

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SHORTLISTED DETOX H AUTE GR A NDE UR |T | + 2 7 ( 0 ) 8 6 1 AWA R D S |E | I N FO @H AU T EGR A ND E U R .COM | W | HAU TEGRA NDE U R.COM

SPA RETREATS FOR 2018

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ABSOLUTE SANCTUARY, THAILAND This is the clever option for those that want to get properly visible results, but in a holistic setting, with a blast of that life-nourishing Thailand heat. Go as deep as you like: full-on fasting, psyllium husk and bentonite clay drinks, colonics and abdominal massages – the alternative-health route to a squeaky-clean gut. Or dabble in a more nurturing yoga programme(Absolute Sanctuary happens to train some of the world’s most renowned yoga instructors).

There is also top-class reformer-based Pilates, plus anti-stress programmes. The detox food, if your regimen allows it, is Asian perfection, light, zingy, clean, vegetarian and full of oomph, all washed down with plenty of coconut water. |T| +66 77 601 190 |w| www.absolutesanctuary.com

VIVAMAYR ALTAUSSEE, AUSTRIA The setting alone, with its pristine air, glassy lake, charming village and jagged-peak horizon, is enough to make anyone feel better.

But this also happens to be one of the most results-driven mediclinics in Europe. The principles of a stay here – Mayr medicine, laboratory diagnostics and bloodwork, personal training and holistic treatments, plus the daily drinking of the local mineral salt waters – all add up to the ‘Cure’. The tried-and-tested process works to give your gut a break, to reboot the digestive system through a gentle diet of vegetable broth, potatoes, buckwheat bread and a rattling gathering of supplements and vitamins.

Weight is lost, but more importantly, this break (at least seven days) allows the body to heal and repair itself. Blood pressure comes down, posture straightens up and energy is restored. |T| +43 3622 71450 |w| www.vivamayr.com/altaussee/

The foremost destinations for detoxing and wellbeing breaks

SHA WELLNESS CLINIC, SPAIN In an unexpected spot, moments from the wildly popular beaches of the Costa Blanca, is this serene, white-on-white retreat, where it seems the sun always shines. There can be no lovelier place to step into the clean leanmacrobiotic way of eating,that SHA is famed for. The highly personalised diets are pivotal to detoxing, removing all irritants such as dairy and meat, sugar and spices to leave a vibrant vegan menu. That in itself does wonders for energy levels. The expert medical advice and physical treatments on top (lymphatic drainage, toxin-expelling massage and even freezing, but brief, cryotherapy sessions) make this package life-changing. |T| +34 966 81 11 99 |w| www.shawellnessclinic.com/en/

AYURVEDA PARKSCHLÖSSCHEN, GERMANY This special retreat has long been celebrated as the most authentic Ayurvedic resort outside of India. And it’s much easier to get to, too. Programmes are highly bespoke, based on guests’ particular dosha (vata, pitta and kapha) and needs. Days are spent slipper shuffling from four-handed warm-oil massages and yoga practices to herbal steam baths. This is a nurturing, cosseting way to detox, with cups of milky cardamom tea at every turn. Many can’t commit to the full 21-day Panchakarma cleanse but a weeklong stay is enough to make the whites of your eyes bright again, your brain activity go up significant notch or two, and put a spring in your step. |T| +49 6541 7050 |w| www.ayurveda-parkschloesschen.de/

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ASIA

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THAILAND

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Conrad Spa Koh Samui |W| www.conradhotels3.hilton.com |E| conradkohsamui.reservations@conradhotels.com KOH SAMUI, Thailand – The luxury pool villa resort and residences, Conrad Koh Samui announced the launch of Koh Samui’s Stay Inspired offering guests some customized information with curated collection of 1, 3, and 5 hour quintessential experiences that reflect a local take on culture, art, food, and adventure – both at the resort and on the island.

This website launch is a part of Conrad Hotels & Resorts global brand initiative that marks a cultural shift in hospitality and overhauls the way each of the brand’s 26 properties around the world today trains and empowers its team members to be avid storytellers for their destinations, offering guests insider know-how and under-the-radar experiences not found anywhere in a guidebook.

Koh Samui is Thailand’s second largest island lies in the Gulf of Thailand and well known for its beautiful palm-fringed coast, white sandy beaches, coconut plantation, mountainous rainforest, fascinating marine parks, water sport activities and a picturesque wedding destination.

Some of the 1, 3, and 5 hours itinerary highlights at Conrad Koh Samui are; (1 hour) Relax at the resort and wade out into the sea towards the floating miniisland or the over-water hammock and lounge in the sea beneath the clear sky.

Watch the sunset with your favorite snacks and drinks as the resort’s beach butler will paddle out in a kayak to deliver them in style; (3 hours) Sail off to nearby islands, Koh Matsum or Koh Taen, on a speedboat or traditional long-tail boat and enjoy some water sport activities such as snorkelling, jet-skiing, or kayaking on the island. Lie on the white-sandy beach and enjoy picnic lunch on an isolated island; (5 hours) Check out the Fisherman’s Village night market in Bo Phut for seafood feasts. Enjoy shopping at local designer boutiques before sitting back in the sand with a nightcap at the beach bar.

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ASIA

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INDONESIA

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Hanging Gardens of Bali |W| www.hanginggardensofbali.com |E| reservations@hanginggardensofbali.com Hanging Gardens of Bali is the World’s First Seven Stars Boutique Hotel, set in lush rainforest in the heart of the Balinese jungle and is a place to relax and enjoy the beautiful and natural tropical environment, a sanctuary truly inspired by nature.

Overlooking the Ayung River and ancient Dalem Segara temple, the award-wining resort stands on the edge of a stunning valley, surrounded by lush rain forests and picturesque rice terraces. Each villa is designed with traditional Alang Alang thatched roofs in complete harmony with nature. The verdant gardens have an indigenous flora and fauna such as cocoa and coffee trees, which blend serenely with bamboo, flame trees and orchids to create a unique tropical paradise. The truly luxurious Spa Collection combines natural, local ingredients and ancient techniques to create beauty therapies and treatments that soothe the mind, rejuvenate the body and energize the soul.

The cascading, two-tiered swimming pool is a highlight and has been named ‘world’s best swimming pool’ in numerous travel awards. Suspended above the rainforest, it gives swimmers the unique sense of swimming above the treetops — which is, in fact, how one feels wherever one is in the resort.

The 44 villas feature handcrafted furniture and contemporary Balinese decor, and each is set apart to give guests a sense of privacy with its own private infinity pool. The spa is top-notch, its open-air reflexology area a highlight.

Experience creativity, warmth and impeccable Art cuisine at The Hanging Gardens of Bali.

Guests are taken on riveting, 5 star culinary journeys orchestrated by our chefs.

We use a modern and innovative cooking approach that combines global flavours and a strong focus on the quality of our ingredients presented by our unique menu.

ASIA Select from a range of romantic dining experiences, such as notably renowned Romantic Temple Dinner, set in a sacred and magical location, followed by a walk and purification ritual with a local mangku and a Traditional Balinese Blessing ritual, made by the local priest.

Guests may also try our candlelit ‘Romance under the Stars’, dining ‘à deux’ on a volcanic rock pillar in our iconic swimming pool; or a gourmet picnic served in a secluded balé right on the banks of the spectacular Ayung River.

Serene surroundings, legendary service and top Balinese hospitality – A stay at Hanging Gardens of Bali promises to create special memories that you will never forget.

Best Resort Spa – Indonesia Best Spa Destination - Indonesia

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ASIA

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MALAYSIA

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Lexis Hibiscus Port Dickson |W| www.lexishibiscuspd.com |E| reservations@lexishibiscuspd.com Nestled along Pasir Panjang beach and about an hour’s drive from Kuala Lumpur International Airport (KLIA), the iconic Lexis Hibiscus Port Dickson resembles the national flower of Malaysia.

Each of its spacious 639 pool villas is tastefully decorated and comes with its own private dip pool and steam room for luxury and privacy. The Resort is the proud record holder of GUINNESS WORLD RECORDS for achieving “The most swimming pools in a resort” and “The most overwater villas in single resort”.

Apart from exciting dining options and comprehensive conferencing facilities, there is also a diverse choice of recreational activities available at Lexis Hibiscus, including a spa, a beach as well as teambuilding activities. The Hibiscus Walk at the beachside provides guests a sampling of Malaysian cuisine.

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ASIA

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MALAYSIA

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Lexis Suites Penang |W| www.lexissuitespenang.com |E| reservations@lexissuitespenang.com Located at the idyllic Teluk Kumbar, Lexis Suites Penang is about ten minutes’ drive from Penang International Airport. It is the only hotel on the island which offer guests the luxury of an individual private pool and steam room in each of the 222 suites.

Each spacious guestroom is equipped with two king sized beds and a commanding view of the sea from its private balcony.

The dining options range from local and regional flavours to Japanese and international tastes, while the banqueting facilities cater for events and meetings.

Apart from the therapeutic treatments and massages at the spa, Lexis Suites Penang also offers a range of recreational and leisure activities, suitable for families and friends as well as corporate team building.

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ASIA

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ASIA

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INDONESIA

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Mandapa Spa at Mandapa a Ritz Carlton Resort |W| www.ritzcarlton.com |E| reservations.mandapa@ritzcarlton.com Named after the entrance to a traditional Hindu temple, Mandapa is set along the majestic Ayung River as it meets the lush jungle in Ubud, the cultural and spiritual heart of Bali. Offering individually tailored spiritual, wellness, health and detox programs, complemented by the fulltime personalized attention of a dedicated Patih or butler, the intimate retreat is designed to be a sanctuary in which relaxing one’s mind, body, and soul comes naturally. With only 35 luxurious and spacious suites, and 25 private pool villas, guests can select from an exquisite collection of accommodations that have been meticulously designed to magnify and embrace the surrounding tropical landscape. The traditional yet contemporary Balinese interiors

by Jeffrey Wilkes of renowned Asia-based DESIGNWILKES have

created a true luxury experience designed to allure the world’s most discerning travelers. Every element of design at a Ritz-Carlton Reserve is naturally inspired and sustainably sourced. In Mandapa, local providers have infused the retreat with natural materials that blend effortlessly into the natural surroundings.

Mandapa is an exclusive journey inside an indigenous Balinese village, providing a sensory path to wellness and nature. Unobstructed access to nature is an essential component of the experience in Ubud where the power of the great outdoors weaves its magic on interior comfort and is always instantly accessible; even views of working rice paddies are immediate from private terraces. As an ideal destination for collectors of extraordinary moments, the center of Mandapa will feature a traditional rice field, allowing guests to experience the time-honored methods of planting, harvesting and tending this local culinary staple.

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Best Resort Spa – Asia

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MALAYSIA

Arts Cafe by Raffles |W| www.raffles.com/jakarta/dining/arts-cafe/ |E| dining.jakarta@raffles.com Raffles Jakarta introduces Arts Cafe by Raffles. The All Day Dining caters to all meal periods in a flamboyant, artistic yet comfortable space that can seat up to 186 guests at a time with a wide selection of Pan Asian and European dishes.

This dining experience offers a semi buffet with pass around foods. The pass around food items are presented in a fashionable and modern way, using quality products that is introduced as the Chef’s recommendation of the day.

the palette of sights, sounds, textures and aromas from an open kitchen create a delightful sensory experience. Enjoy an elegant buffet, or Continental and Asian Ă la carte offerings, served in chic

ASIA

Arts Cafe by Raffles is a virtual tableau of culinary art, where

interiors and a backdrop of vibrant Hendra Gunawan artwork.

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INDONESIA

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Soham Wellness Center |W| www.sohamwellnesscenter.com |E| info@macavillas.com SOHAM Wellness Center is a one stop location to balance body, mind and soul.

The Wellness Center provides a nurturing space to rediscover wellness and purpose through dedicated physical and spiritual practices.

Located in the heart of Seminyak, SOHAM offers a wide variety of activities and experiences to help discover a healthier, happier you. Inspired by the clouds in Thangka art where the billowing clouds are ‘Mahamudra’, symbolizing the union of compassion and wisdom, you will find pale timber, natural stone and sky-blue accents that embody nature and elegance.

SOHAM Spa provides an all-encompassing range of treatments whilst specializing in Ayurvedic therapies. Gifting you with all the best nature to offer, SOHAM combines therapies inspired by the healing wisdom of age-old cultures with modern expertise.

SOHAM Wellness Center also offers a gym with certified personnel, a fully equipped class room, RPM, Yoga, an outdoor Olympic-size swimming pool, a steam and sauna room, an in-door hot and cold pool, spacious changing rooms and a post workout relaxation lounge.

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Best Resort Spa – Asia

THAILAND

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The Cove Terrace

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|W| www.emeraldcovekohchang.com |E| reservations@emeraldcovekohchang.com

The Cove Terrace is situated along The Emerald Cove Koh Chang hotel’s stunning beachfront swimming pool and accommodates up to 180 guests.

It offers a fusion between Mediterranean elegance, Chinese cuisine as well as Asian heritage and features Thai and local seafood. The newly refurbished restaurant provides an exciting dining experience with a contemporary designed live cooking kitchen.

This all-day-dining restaurant offers a breakfast buffet as well as an a la carte menu for guests to enjoy both in the restaurant or outdoors. The restaurant also offers weekly specials and live acoustic music in the evenings.

Surrounded with the lush tropical greenery, crystal clear water and remarkable sunsets, The Cove Terrace undoubtedly offers a spectacular dining experience to its guests.

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ASIA

THAILAND

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Sühring

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|W| www.restaurantsuhring.com |E| reservation@restaurantsuhring.com

Since March 2016, Sühring showcases the best of modern German fare inspired by childhood memories and family recipes, where all are elevated to the level of haute cuisine and combining the essence of traditional dishes with contemporary Central European influences.

Sühring offers four dining ambiances where innovative food and personalized service are of equal importance. The cozy “Dining Room”, which is the main dining area, provides a relaxed and homely eating experience. The more dynamic “Kitchen” is a unique place. There you can discover the bustling heart of the kitchen together with your friends, colleagues or family, enjoying a direct view of the twin-chefs and their team crafting your culinary journey.

The “Glass House”, which provides a peaceful and natural atmosphere with a beautiful garden view, will take you to the most romantic candle-lit dinners. If you wish to dine privately, the “Living Room” accommodates up to 8 persons in the upper floor.

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ASIA

SINGAPORE

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Tippling Club

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|W| www.tipplingclub.com |E| enquiries@tipplingclub.com

Tippling Club is an ultra-progressive, modern gastronomy restaurant and bar helmed by chef owner Ryan Clift and the Spa Esprit Group; a beauty, lifestyle, and food and beverage group with some of the most unique brands within its portfolio around the world.

Chef Ryan’s brand of modern gastronomy is fun, playful, and fresh. It imbues each meal with a sense of excitement and a touch of theatre and is recognised for its innovative, ultra-progressive cuisine and cocktails.

Tippling Club promises to bring affordable avant-garde to the neighbourhood to become a more flexible, everyday dining and drinking destination. Tippling Club will continue to pair its award-winning cuisine with world-class cocktails at its new location in Singapore, pushing the extremes of ingredients and textures to create an ever-evolving dining experience.

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ASIA

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EUROPE

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EUROPE

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EUROPE

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ITALY

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Cavalieri Grand Spa Club

|W| www.romecavalieri.com

|E| ROMHI.GuestServices@waldorfastoria.com

EUROPE

Best Finess Spa - Global Best Resort Spa in Italy

Cavalieri Grand Spa Club is the ideal retreat.

Opening Times: Every day from 09:00 - 19:00

Comprised of 2,500 square meters and offering a decadent indoor

Features:

swimming pool as well as two crystal-blue outdoor swimming pools,

• The Art of Beauty treatments program by La Prairie

and an outdoor children’s pool, the Cavalieri Grand Spa Club is the

• Indoor swimming pool featuring a cascading waterfall and hydro-massage

ideal retreat. At the centre of the Rome Cavalieri hotel’s Grand Spa is

pool

a magnificent amethyst Turkish Bath with marble platforms and Roman

• Large Roman style amethyst steam room with cold plunge-pool

mosaics. Supplied with wet steam heat, it is a place to stretch out and

• His and Hers separate saunas

allow muscles and mind to uncoil. Hot and cold plunge pools, with hydro-

• Large whirlpool

massage elements, are on offer for stimulating contrasts.

• Caldarium-Frigidarium • Ancient Roman style relaxation area

Separate saunas for men and women are also available. Later, when your

• 10 themed and individual treatment rooms

Spa treatment is complete, you can retire to the Relaxation Lounge, a re-

• 3 heated outdoor pools

creation of a Roman rotunda with fabrics, mosaics and classically styled

• Bouldering

loungers.

• Fitness trail with life circuit • 2 Davis Cup clay tennis courts

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UNITED KINGDOM

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COMO Metropolitan London

|W| www.metropolitanlondon.com

|E| res.met.lon@comohotels.com

EUROPE

Best Spa Hotel in Europe Best Design Hotel in United Kingdom

The understated style is clean and simple yet accessible and warm balancing the contemporary COMO Metropolitan London is a contemporary Hotel located within

The Japanese –Peruvian restaurant NOBU buzzes at lunch and dinner

Mayfair with an enviable position overlooking the greenery of Hyde

with devotees of its flamboyant cuisine. Whilst the Met Bar – a cult

Park and close to the neighbourhood of Knightsbridge. The design of

classic amongst the music, media and fashion crowd – is a sultry lounge

the 144 rooms which includes 30 suites has been influenced by the

bar. For a quieter moment COMO Shambhala Urban Escape offers a

natural flora of Hyde Park with its fresh palettes of natural hues and

full range of holistic therapies, treatments, yoga and a private gym.

textures including American walnut, and sycamore along with pale and dark timbers. Light woods and sun-soaked whites with accents of vibrant yellow can be found in the bedrooms, whilst shades of green and berry can be seen in the hotel lobby. The understated style is clean and simple yet accessible and warm balancing the contemporary and the timeless in a re-design completed by Linzi Coppick of Forme UK.

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IRELAND

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Dunbrody Country House

|W| www.dunbrodyhouse.com

|E| info@dunbrodyhouse.com

EUROPE

Best Culinary Experience in Republic of Ireland Best Restaurant Hotel in Republic of Ireland

“Ease, Elegance, Excellence” Seamus Heaney, Poet Laureate

Indulgence is the order of the day at Dunbrody with world-renowned gourmet restaurant, chic champagne seafood bar and breakfast til Noon daily. Couple this foodie focus with our aim to please and pamper and you get a feel for what Dunbrody House is loved for. Set in 300 acres of parkland on the idyllic Hook Peninsula on Ireland’s south coast 1830s Dunbrody really is the perfect year-round choice for a romantic getaway to the country.

For the culinary inquisitives there’s the temptation of our cookery school with a range of 1, 2 & 5 day courses and for those seeking some me-time there’s the luxury boutique Spa. Tasting the craft beers from our micro-brewery and sampling of the “craic” in our traditional Irish pub “The Local” are also musts.

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Italy

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Gran Melia Rome - Villa Agrippina

|W| www.granmeliarome.com

|E| reservation.gran.melia.rome@melia.com

EUROPE

Best Resort Spa in Europe Best Culinary Experience in Italy

Gran Meliá Rome is surrounded by legendary ancient Rome and by the spectacular scenery of the historic Villa di Agrippina, which belonged to the Roman Empress Agrippina.

A luxury urban resort below the Gianicolo Hill overlooking the Vatican

The most exclusive services are available in the RedLevel, with a private

walls, the Tiber, Castel Sant’Angelo and the domes of Rome. Stroll to

lounge, private reception area features for check-in and check-out, buffet

Piazza Navona, the Pantheon, Campo de Fiori and Trastevere the real

or à-la-carte breakfasts, access to spa. VIK program (very important kids)

heart of the local roman life.

available for Loft Junior Suites.

Accommodations feature contemporary design, some rooms have private terraces or gardens with whirlpools. Wi-fi, gym, outdoor pool, Clarins amenities, Nespresso coffee machine and a smart phone, are some of the benefits available in the rooms.

Spa my Blend by Clarins, with outdoor Jacuzzi, sauna, Turkish bath, emotional showers, treatments rooms and hairdresser.

The Viva Voce restaurant with an intimate atmosphere is one of the hotel’s possibilities to taste an high level of italian Mediterranean cuisine.

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United Kingdom

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Haybarn Health Club and Spa |W| www.the-berkeley.co.uk/health-club-and-spa/ |E| haybarn@the-berkeley.co.uk

EUROPE

Best Health & Wellness Spa in Europe Best Health & Wellness Spa in United Kingdom

With a strong commitment to caring for the mind, body and spirit, the Bamford Haybarn Spa located within The Berkeley Health Club and Spa offers a relaxing day retreat and holistic approach to well-being.

59 The philosophy of the Bamford Haybarn spa at The Berkeley is utterly simple. To spirit the peace of the countryside into this most metropolitan of spas, revitalising tired bodies, restoring weary minds and soothing ruffled spirits. Every divine formula is British – for body and well-being –

by Bamford and for the face, skincare by Oskia London.

Every extract we use is pure, natural, organic where possible, and carefully chosen for lasting efficacy. In the intuitive hands of our highly trained therapists, the effect of each treatment can be felt long after you depart.

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Romania

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Hotel PRIVO

|W| www.hotelprivo.ro

|E| reservations@hotelprivo.ro

EUROPE

Best Restaurant Hotel in Europe Best Culinary Experience in Romania

PRIVO Restaurant is the place where you can relish your senses with exquisite, carefully selected dishes and drinks. The elegant ambience and culinary culture propose an international cuisine interpretation using the best ingredients, the local flavors, in a contemporary fashion.

The fine dining restaurant proposes a high-end international à la carte menu as well as the possibility of organizing personalized corporate or private events, thematic presentations, ethnic cuisine and various tastings. The menu offers to the guests fresh, organic, seasonal local or worldwide ingredients to complete the restaurant’s distinguished menu.

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France

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La Reserve Paris

|W| www.lareserve-paris.com

|E| reservations@lareserve-paris.com

Best All Inclusive Resort - Global

EUROPE

Best Culinary Experience in Europe

La Reserve Paris is an Haussmann-style urban mansion built in 1854. The dĂŠcor enshrines the essence of Parisian chic and a peerless style legacy.

Here and there, beautiful marble fireplaces and everywhere the joy of huge indoor spaces, typical of early 19th century Haussmann apartments.

The architectural interiors are reminiscent of the traditional canons of the era and provide an exclusive setting in which the French art of living is lived out in complete intimacy and simplicity. The 26 suites and 14 rooms area refined reflection of quintessential 19th century Parisian chic. Silk hung walls, damascene brocade and taffeta drapes, waffle weave fabrics, herringbone oak parquet, unique pieces of antique furniture.

Le Gabriel restaurant borrows culinary inspiration from all over the world, to offer an exquisite take on the great classics. In the spa, the NescensSwiss Anti-aging Science brand offers an exclusive range of treatments for men and women.

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Turkey

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Richmond Nua Wellness-Spa

|W| www.richmondnua.com

|E| sales.nua@richmondnua.com

EUROPE

Best Country Spa - in Turkey Best Resort Spa in Turkey

At Sapanca where the views of the forest and the lake meet, Richmond Nua Wandering around in an airy kimono without even feeling a need to open up your suitcase, forgetting about how time flows by while you enjoy dozens of various water therapies, and rediscovering yourself with a healthy menu, expert therapists, and personalized treatment programs... ‘’Destination Spa’’, the name says it all, pointing to the ideal destination for those looking to turn relaxation into a ritual of health and serenity.

At Sapanca where the views of the forest and the lake meet, Richmond Nua, Turkey’s first and only ‘’Destination Spa’’, brings together health through water with a richness that pushes the limits of the five senses.

Richmond Nua, with a fully-equipped SPA area of 2700 square meters, and constantly renewed personalized programs, continues to improve the concept of ‘’Destination Spa’’ in Turkey.

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United Kingdom

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Lifehouse Spa

|W| www.lifehouse.co.uk

|E| reservations@lifehouse.co.uk

Best Day Spa in United Kingdom

EUROPE

Best Hotel Spa in United Kingdom

Lifehouse is a contemporary award-winning spa with 35 treatment rooms, nestled in 12 acres of peaceful English Heritage Listed Gardens Enter a world of complete serenity in our adults-only oasis — the perfect

Our highly qualified therapists have also been trained by the NHS Christie

place for some well-deserved pampering and relaxation. Lifehouse is

Trust to adapt spa treatments for anyone recovering from cancer, stress

a contemporary award-winning spa with 35 treatment rooms, nestled

or bereavement.

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in 12 acres of peaceful English Heritage Listed Gardens and positioned close to the Sunshine Coast of Essex.

Relax in our contemporary thermal spa area, which includes a large hydrotherapy pool, sauna, steam room and salt inhalation room as well as

Designed to rejuvenate your body and calm your mind, our wide range of

a rejuvenating plunge pool and 18.5m swimming pool. Our boutique spa

luxury treatments include healing body therapies, wellbeing consultations

shop stocks a wide range of pampering products so you can continue the

from our resident specialists and heavenly massages from DeclĂŠor, Clarins

spa experience at home.

and more luxury brands.

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Russia

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Lotte Hotel Moscow

|W| www.lottehotel.com/moscow/ru/

|E| reservations@lottehotel.ru

EUROPE

Best Hotel Service in Europe Best Luxury Hotel in Russia

The luxurious Lotte Hotel Moscow, located on Novinskiy Boulevard, in the very heart of Moscow, opened in September 2010.

The hotel offers guests 300 spacious rooms and suites, as well as the

Lastly, the crown jewel of Lotte Hotel Moscow is its world-famous

largest Royal Suite in Russia, the total агеа of which encompasses 490

Mandara Spa, which combines ancient Balinese spa traditions with the

m². But beyond mere lodging, Lotte Hotel Moscow also features two

latest achievements of the Elemis and Bellefontaine cosmetics lines.

splendid restaurants: OVO by Carlo Cracco – contemporary Italian cuisine by the two Michelin starred chef, and MEGUmi – modern, cutting-edge Japanese cuisine. Lotte Hotel Moscow also boasts a Wedding & Event Bureau – Russia’s first and only luxury hotel event boutique, capable of accommodating banquets and business events of any size and format.

Additionally, the facilities include an innovative Executive Club Lounge, three levels of underground parking, and а state-of-the-art fitness club and pool.

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Italy

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PULLMAN Timi Ama Sardegna

|W| www.pullman-timiama-sardegna.com

|E| H3040@accor.com

EUROPE

White sand lapped by turquoise waters, waving palms under sunny skies... Neither dream nor cliché, this is Pullman Timi Ama Sardegna.

Tucked away on Sardinia’s southeast tip amid the natural beauty of Capo Carbonara, this 5-star resort boasts a stunning setting with 275 rooms (including 4 Suites), 3 restaurants, 4 bars, 4 meeting rooms. From the bay, an Aragonese tower watches over 11 sprawling hectares of natural park which is a haven for local wildlife as well as Mediterranean plants and flowers.

Even though it is tempting to do nothing but soak up the beauty of this idyllic spot, the hotel also offers outdoor sports, a natural reserve rich in flora and fauna to explore and a raft of family activities for tots to teens.

Nature’s restorative power is not confined to this 11-hectare marine reserve. The state-of-the-art Thalassa sea & spa institute offers relaxing, regenerating seawater treatments to all who need a boost. This bubble of serenity lies at the heart of the hotel. Blissful convenience, Pullman-style.

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STEPS AWAY FROM ICONIC MOSQUES & BAZAARS OF ISTANBUL

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Tevkifhane Sokak No.1 Istanbul - Sultanahmet, Turkey +90 (212) 402 30 00 fourseasons.com

EUROPE

FLOATING ON YOUR BACK IN EUROPE, GAZING ASIA HAS NEVER BEEN MORE ASTONISHING

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Çırağan Cad. No. 28 34349 Istanbul - Beşiktaş, Turkey +90 (212) 381 40 00 fourseasons.com

INTERVIEW: Serendip Spa & Yoga |W| www.serendipspa.com |E| info@serendipspa.com

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Belgium

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Melissa Rancourt Business Owner

Helena Mahuas Business Owner

“Receiving the Haute Grandeur Award will help us with the international recognition that we seek as we evaluate the next markets to expand our business.”

How would the association between your

At Serendip Spa & Yoga, we aim to achieve

spa and Haute Grandeur Global Hotel

the highest level of recognition that

Awards impact on guest perception and

assesses us in all areas of our business &

revenue in your opinion?

results – and the Haute Grandeur Excellent Award does exactly this.

For our work at Serendip Spa & Yoga, it is quite important to be assessed by the

What is your spa’s most unique feature

highest recognition on the methods that

and selling point?

we use to attain excellent customer service on the luxury wellbeing experience that

Our company is situated in the highest end

we aim to provide. The recognition from

district & street in the Capital of Europe –

the Haute Grandeur Global Awards helps

as such, a luxury experience is expected.

us to continue to strive and exceed our

At Serendip Spa & Yoga, our uniqueness

results, in both quality and revenue, and it

is the fact that we deliver luxury in not

demonstrates our objective and hard work

only the wellbeing experience as our

to achieve this to our community.

treatments and international team’s skills are top notch, but we also deliver luxury in

What

makes

the

Haute

Grandeur

the personal warmth & care that we give

Excellence Award an important Award to

every individual who walks through our

win in your opinion?

door.

What is the secret to your success,

experience with our highly knowledgeable

running a spa that many regard as

team. Feeling refreshed and re-energised,

outstanding following high customer

our guest emerges to spend as much time

feedback scores?

as they wish to continue to relax and talk to our team about their wellbeing needs

Asking & receiving insightful feedback

– perhaps even to arrange a yoga course,

is the key to making our company the

wellbeing workshop, or community event

success that it is today.

on their next visit.

All of us at

Serendip Spa & Yoga love to hear when we have helped someone personally – this

What exciting news about the spa can

the reason we are all in this industry and

you share with us, any special plans for

this is the reason we are successful.

2017 that you will be implementing?

How do you feel the Haute Grandeur

At Serendip Spa & Yoga, we love to

Award will compliment your brand and its

develop new ideas & grow our offerings

vision in 2018?

every year.

2017 brings many fun

surprises that our Serendip community Our company is growing – and quickly

have already started to explore – our new

– and receiving the Haute Grandeur

Atelier for Urban Retreat getaways, our

Award will help us with the international

Yoga Retreat in Sardinia, new Serendip

recognition that we seek as we evaluate

Spa product line and our special work with

the next markets to expand our business.

corporate teams and groups to provide much-needed wellbeing offerings.

time spa guest can expect when visiting

What advice can you offer to young

you?

upcoming spa managers and therapists entering this exciting industry that would

A first time, and returning, guest arrives

EUROPE

Describe the type of experience a first

like to succeed?

in our wellbeing oasis with an immediate relaxed expression on their face – perhaps

Our recommendation is to gain as much

due to the secret scent in the air created

experience as you can.

by our team, or the warm inviting colours

process of applying and being assessed

that transport you to a foreign land or

into recognition programmes & awards,

perhaps the instant cocooning silence

such as this one, provides the greatest

that transitions someone from a bustling

experience in helping to learn what the

city street to the breath of fresh air that

best wellbeing companies are achieving

awaits them inside Serendip Spa & Yoga.

all around the world.

Our guest is then welcomed by our team in their own local language (our team speaks more than 10 languages among them) with a hot tea and a story as to why the tea was chosen for them today.

After getting comfy into our relaxing area and donning soft slippers, they are shown into our starlit treatment area that guides them to their personalised treatment

For us, the

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Austria

SILENT SPA |W| www.silentspa.at |E|

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silentspa@therme-laa.at

Imagine that the only sound is gently lapping water. There’s no need to do anything. Just be in the moment. Simply lie back and relax. And then, silence. Does such a place even exist?

Relax and recharge at the new SILENT SPA at Therme Laa. Time and rest are our most precious assets. We seek tranquillity in unique places that allow us to escape the daily grind, even for a short while. The SILENT SPA at Therme Laa in Lower Austria, a VAMED Vitality World resort, is one such place! It opened in December 2016 and is located only an hour drive in the north of Vienna.

EUROPE The SILENT SPA is...

The architecture creates peaceful space

...the place to find peace – where every day is a holiday!

Architect Wolfgang Vanek (Holzbauer & Partner) draws on elements of

Guests can use the online booking system to reserve a lounger in advance

sacral architecture to create spaces designed to inspire. SILENT SPA’s

and plan a top-quality day off. The SILENT SPA is all about individual

centrepiece, which comprises four elliptical structures, is an octagonal

service – a personal greeting, bathrobes, fresh towels, some nice little

tower amidst a walk-in water landscape, where a three-storey cascade

touches, a wide range of massages and cosmetic treatments, easy

fountain creates a very special atmosphere. Each ellipse has different

booking, and a tablet near the lounger bed to place orders. These tablets

facilities, offering comfortable loungers for relaxation and recuperation,

also enable guests to read newspapers online, play games, and watch

saltwater pool, salt chamber, spa suites, and steam bath. The building also

films. Real games and a library are also available for those who prefer to

has a high-quality sauna area with special infusion ceremonies, exercise

stay offline.

room, restaurant & bar. Guests can access the SILENT SPA through a separate entrance or from the thermal spa.

SILENT SPA and the art of orchestration A contemporary holistic concept, interplay of interior design, and highThe SILENT SPA owes its distinctive ambience to unique architecture as

quality materials in a harmonious layout are the perfect addition to the

well as the countless, almost invisible details and scenes that create the

Therme Laa – Hotel & Silent Spa, creating a unique oasis of tranquillity.

overall experience and transform water and silence into perceptible and tangible concepts. These include harmonious lighting, accessories, unique fragrances, elegant materials, and high-quality fittings.

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EUROPE

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Ireland

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Spa at the Killarney Plaza

|W| www.killarneyplaza.com

|E| sales@odonoghue-ring-hotels.com

EUROPE

Best Hotel Spa in Republic of Ireland

Our Spa philosophy aims to take you on a journey to reinstate rhythm and harmony in body, spirit and mind The Killarney Plaza Hotel & Spa reigns over the town of Killarney with

The additions of Carita & Decleor therapies and products to the Spa at

grace and glamour. For business or pure pleasure, a stay at the Killarney

the Killarney Plaza Hotel offer a truly immersive Spa experience. Our Spa

Plaza is the ultimate in luxury, & personal service. Whilst enjoying a town

philosophy aims to take you on a journey to reinstate rhythm and harmony

centre location, Spa at the Killarney Plaza is a sanctuary of peace and

in body, spirit and mind. During the experience, the outside world is

tranquillity in what is an otherwise bustling town adjacent to Killarney

paused while clients are taken through a sensory journey commences

National Park.

Spa at the Killarney Plaza is a protected oasis comprising of six therapy pods, a water garden with therapy pool, an earth, fire and water serail, two lounge areas(one wet and one dry), a pergola for hand and foot therapies and an emporium space where guests are able to experience and purchase our SPA products.

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France

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Spa Guerlain - Trianon Palace Versailles, A Waldorf Astoria |W| www.trianonpalace.fr/savourer/spa-guerlain/ |E| spa.trianon@waldorfastoria.com

EUROPE

Best Beauty Spa - Global Best Destination Spa in France

Experience an exceptional Spa Guerlain moment when innovation and efficiency are concentrated in luxury, emotion and sensuality.

Attentive to its guests, Spa Guerlain at Trianon Palace Versailles, A

therapies, body treatments, massages, hand and foot therapies, and

Waldorf Astoria Hotel offers an environment exclusively dedicated to

makeup services are the epitomy of Guerlain refinement, with attention

peace, beauty, and well-being.

paid to the smallest detail, to give you a complete sensorial experience.

83 This luxurious 2800 sqm space on the edge of the Château de Versailles

Sculpt your body with state-of-the-art equipment and experience cardio

gardens offers you the benefits of premium services: fitness center, indoor

training. Personal training sessions are also available by appointment.

swimming pool, sauna, hammam and tennis courts.

After a few refreshing laps in our 200 sqm heated pool, enjoy a moment of With 14 spacious treatment rooms in this beauty and well-being sanctuary,

tranquility in the surrounding relaxation area or in the spacious solarium

Guerlain transforms each treatment into a unique and personal occasion.

during summer and detox your body in our hammam and sauna.

Experience an exceptional Spa Guerlain moment when innovation and efficiency are concentrated in luxury, emotion and sensuality. Facial

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Netherlands

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Spa Heaven & Wellness Club H2O

|W| www.mainporthotel.com

|E| reservations@mainporthotel.com

EUROPE

Best Luxury Spa in Netherlands Best City Spa in Netherlands

Wellness – a healthy balance of the mind and body – is a recurring theme at Mainport.

Those inspired by the in-room spa facilities are encouraged to also

In addition, a Finnish panorama sauna, showers and a lounge area, for

explore the eighth floor, where Spa Heaven takes the concept of

pre-and post treatment tranquillity, creates a true sanctuary in the midst

relaxation to another level. Here, the Turkish steam room will increase

of an energetic city. Guests also have access to the swimming pool and

blood circulation and stimulate sweat glands to encourage healthy and

Life Fitness Gym, also located on eighth floor.

glowing skin.

Regenerating facials will leave you feeling good as new and a traditional Hamam-style scrub performed on a heated marble massage table will truly invigorate your body. This experience is sure to purify the mind and body while providing an indulgent voyage into Eastern bath culture.

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Italy

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Garden Restaurant Al Palatino

The indoor spaces of the Garden Restaurant Al Palatino, with its

|W| www.kolbehotelrome.com

magnificently conserved brick groin vaults and unique architectural

|E|

elements, reflects the perfect blend between past and present and

info@kolbehotelrome.com

creates an enchanting environment and a timeless atmosphere.

Although framed by a one-of-a-kind atmosphere, the food remains the restaurant’s main focus. A place to taste the best delicacies and enjoy gourmet meals, all your senses are meant to be excited and spoiled, to achieve an unforgettable tasting experience.

EUROPE

There is no better way to get away from the buzz and unwind a little in the private garden

There is no better way to get away from the buzz and unwind a little in the private garden, a lush open-air oasis brimming with flowering trees, centuryold olive and citrus trees, as well as a beautiful fountain. For savouring a good glass of wine and a gourmet meal, or for gathering with friends and family - retreat to the private courtyard garden which reflects calmness, tranquility and peace. Guests can drink, dine or simply relax in this unique private sanctuary.

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Portugal

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Aqua Village Health Resort & Spa The Aqua Village is the first Health Resort & Spa with five stars in the

|W| www.aquavillage.pt

Central Region of Portugal. It’s dedicated to health and well-being, and

|E| reservas@aquavillage.pt

it is near Serra da Estrela, Viseu, Coimbra, Covilhã, Guarda and Piódão.

Located in the Caldas de São Paulo village, in the Oliveira do Hospital County, the resort consists of twenty-nine apartments with the typology T1, T2 and a suite. The thermal water plays a predominant role in our unit and is used in the Spa in many treatments like the Vichy Shower, the Scottish Shower and the Hydromel.

The Aqua Village it is more than a hotel, it’s the materialisation of a space where Mankind’s hand merge in harmony with Mother Nature, providing unforgettable experiences.

EUROPE

Dedicated to health and well-being

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Switzerland

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Hotel Les Sources des Alpes |W| www.sourcesdesalpes.ch

A revitalizing bath in the thermal hot springs of Les Sources des Alpes in

|E| hotel@lsda.ch

the open-air is one of those experiences that are simply unforgettable.

Surrounded by impressive cliffs, this Relais & Châteaux nested in the small village of Leukerbad was first opened in the 19th century. In this haven of well-being, break free from your everyday life and come and reenergize yourself at high altitude. Hot-stone and essential oil massages, fango, and sculpting body treatments complete the extensive menu of spa treatments.

EUROPE

Break free from your everyday life and come and re-energize yourself at high altitude The rooms are spacious and welcoming and the service authentic. Treat yourself to a tasting menu in the newly awarded restaurant La Malvoisie, as well as the Brasserie card and its great selection of premium Swiss cuts.

91 Before or after dinner, enjoy the cosy atmosphere at the piano bar around a glass of Wallis wine or a carefully prepared cocktail. Whether you visit as a couple or with the family, there is always a good reason to escape in summer as well as in winter.

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Georgia

Hotels & Preference Hualing Tbilisi |W| www.hotelspreference.ge |E| reservation@hotelspreference.ge

92 Hotels & Preference Hualing Tbilisi is a five-star property of the French international hotel chain “Hotels & Preference�. Located on a new prestigious district, the business category hotel is just a few minutes away from Tbilisi International Airport and Tbilisi Sea. The hotel gives their guests an opportunity to avoid the city rush and enjoy the beauty of the Tbilisi nature and fresh air.

EUROPE

Avoid the city rush and enjoy the beauty of the Tbilisi nature and fresh air.

The hotel offers a range of facilities to comfort and satisfy all guests. The hotel comprises of 246 contemporary style guest rooms and varies in size, from 39 up to 159 square meters. The hotel also includes a ballroom of 800 square meters, six additional meeting rooms, a unique Chinese restaurant, an outstanding sports bar and Western restaurant Hotels & Preference Hualing Tbilisi features an exceptional recreation centre which includes the largest indoor swimming pool among hotels in Georgia, a spa centre, the most innovative gym technologies and a 3D golf simulator.

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Turkey

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Mandarin Oriental, Bodrum |W|

www.mandarinoriental.com/bodrum

|E|

mobod-reservations@mohg.com

With sweeping panoramic views over the blue Aegean Sea, Mandarin Oriental, Bodrum offers a luxurious Mediterranean getaway on the Turkish Riviera. Overlooking the aptly named Paradise Bay, the 60-hectare resort is nestled within landscaped hillside gardens and surrounded by ancient olive groves and pine trees.

132 rooms, suites, apartments and villas exemplify the ultimate in elegant, contemporary style, taking advantage of the resort’s outstanding vistas to inspire a feeling of being at one with nature. Filled with daylight, the Sea View Rooms and Mediterranean Suites are the most spacious on the Bodrum Peninsula, ranging in size from 72sqm to 145sqm.

EUROPE

Avoid the city rush and enjoy the beauty of the Tbilisi nature and fresh air.

With eight bars and restaurants, the resort offers a broad range of innovative cuisines prepared by celebrity chefs that is served in stylish and sophisticated surroundings overlooking the sea.

95 The Spa at Mandarin Oriental, Bodrum offers the most comprehensive range of wellness, beauty and massage programs in the region, including Mandarin Oriental Hotel Group’s holistic signature treatments. The resort also has two private beaches and water sports activities ranging from scuba diving and snorkeling to sailing and fishing.

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INDIAN OCEAN

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Mauritius

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Alba Restaurant, The St. Regis Maldives Vommuli Resort |W| www.stregis.com |E| stregis.maldivesvommuli@stregis.com

Featuring views of the beautiful Indian Ocean and elegant pool, Alba,

A vibrant central show kitchen, elegant bar, and separate island kitchen

The St. Regis Maldives Vommuli Resort¹s Italian restaurant delights

further the experience, while a knowledgeable sommelier is on hand to

gourmands with a selection of authentic Italian and Maldivian-inspired

offer expert guidance on the restaurant’s vintages.

dishes during breakfast, lunch, and dinner, complete with exquisite desserts and special items for children.

Vegan, vegetarian, and gluten-free options are available to cater to various dietary restrictions, ensuring that all guests of The St. Regis Maldives can equally enjoy the exquisite delicacies. The restaurant’s Executive Chef Ayyoub Salameh, brings a wealth of knowledge in food and culinary experiences to the table in each inspired dish.

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Maldives

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The St. Regis Maldives Vommuli Resort |W| www.stregis.com |E| stregis.maldivesvommuli@stregis.com

The St. Regis Maldives Vommuli Resort is located on an exclusive nine-

The anticipatory and personalized service of the St. Regis Butler ensures

hectare island in the Dhaalu Atoll of the Republic of Maldives, featuring

that each guestšs preferences are known and understood at the resort.

private swimming pools suspending over the Indian Ocean. The resort’s

As the only overwater spa in the Maldives, the Iridium Spa takes a holistic

33 on-land and 44 overwater villas revel in peerless lush forest and

approach to relaxation and rejuvenation, and contains six overwater

ocean views.

treatment rooms, including two which are dedicated to healing Ayurvedic treatments.

On Vommuli Island, the refined and contemporary design blends effortlessly with local craftsmanship and the appreciation for its ecological environment. Impeccably crafted dishes from all over the world are cooked to perfection, and every possible luxury can be found at this exquisite Maldives retreat.

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Maldives

One & Only Reethi Rah Resort Maldives |W| www.oneandonlyresorts.com/one-and-only-reethi-rah-maldives |E| reservations@oneandonlyreethirah.com

102 One&Only Reethi Rah is a truly rare place where joy comes alive – a

restaurants, an immersive wellness program, exquisite experiences to

lush haven brimming with energy, imagination and glamour set amid

discover and unforgettable parties, One&Only Reethi Rah is a place that

the vivid turquoise waters of the Indian Ocean. As one of the most

celebrates life to create magically unscripted stories for the world’s most

spacious islands, it is a place of unparalleled privacy. The authentic beach

discerning guests.

and water villas are thoughtfully designed to immerse you in nature – encouraging you to re-connect with yourself and loved ones around you. With discreet, warm & wonderfully unstuffy service, unparalleled

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Best Island Resort - Global Most Unique Guest Experience in Maldives

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Maldives

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Season Paradise Hotel |W| www.seasonparadise.mv |E| info@seasonparadise.mv True Maldivian island hotel quintessential for guests who seek surfing,

2 to 3 times daily during the season. Surf lessons provided by partner

fishing, diving, water sports adventure, honeymoon/ family beach

professional surf school on the island is fun way to learn surfing for adults

vacation or a yoga retreat on tropical sun, sand and sea.

and children alike. Equipment rental & repair, photo and videography, and sports massages are available on site.

Season Paradise, is a newly opened award winning 48 room hotel, featuring infinity swimming pool, Spa, Gym, Conference hall, Restaurant

Diving holiday in the Maldives will give you an extraordinary experience

& Grill. Conveniently located 20 minutes away from Velana international

of vast unspoilt coral reefs and diverse marine life. We are providing dive

airport, Thulusdhoo island offers an avenue to some of the best surf

packages and PADI certifications with our professional and multi-lingual

breaks, diving spots, water sports, local culture, white sandy beaches and

instructors. Visit the best dive sites to spot turtles, manta rays, eagle rays,

crystal clear waters the Maldives acclaim.

sharks, whale sharks, mooray eels, octopus.

Surfing is the heart of island life in Thulusdhoo, the world-famous surf

Yoga retreat in Thulusdhoo will help you to gain clarity, seek for deeper

break Coke’s is a home break, Chickens is 5 minute dinghy ride away,

truth, and possibly even find the answers you’ve been searching for. No

- Sultan’s- Jail’s - Ninja’s- Honkies surf breaks northern Male atoll are

matter what your initial reasons for going, a yoga retreat will leave you

15- 30 mins away reachable via guided surf session trips organised

feeling cleansed, restored, re-inspired and recharged.

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Thulusdhoo island offers an avenue to some of the best surf breaks, diving spots, water sports, local culture, white sandy beaches and crystal clear waters the Maldives acclaim.

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Best Beach Hotel in Maldives Best Island Hotel in Maldives

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There are some moments that pass in a second, but last for a lifetime. It’s these experiences that you’ll find dotted across the Maldivian island paradise of Coco Bodu Hithi; surprising and authentic touches that make your stay a truly timeless adventure.

Coco Bodu Hithi is in an enchanting setting, where contemporary creature comforts blend stylishly with Maldivian themes to offer an environment where guests can refresh their senses, rekindle their love of travel, and reconnect with the world around them.

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Visit www.cocoboduhithi.com or email info@cocoboduhithi.com for more information

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INTERVIEW: Hulhule Island Hotel |W| www.hih.com.mv |E| sales@hih.com.mv

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Maldives

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Utkarsh Faujdar General Manager

“Winning awards at an international level constantly is an affirmation of our unwavering commitment towards unparalleled service. ”

What is your current biggest challenge

What is your secret to staying competitive?

competing on a global scale in a highly competitive industry?

We are always working closely as a team, bringing in changes timely based

Keeping pace with the ever changing

on current need, scenarios and guest

travel and tourism industry, while staying

feedback as far as the guest services go.

relevant in this highly competitive industry

We like to go that extra mile which seems

continues to remain in focus.

to be the most tedious, that is what sets us apart. The guest centric approach and

Though we are located on the international

service attitude within the team helps us in

airport island but the hotel offers far more

staying ahead of the competition.

than any other typical airport hotel in terms of facilities, features and services. For the

What is a “FUN FACT” about your airport

leisure tourists, HIH provides a thorough

hotel?

unwinding as they indulge in the pristine waters and tropical luxury, the minute they

Fun at work forms an integral part of our

land in Maldives until their international

work culture, various team representatives

flight back home, swapping their transit

organize sporting events during the year,

time into an extension of holiday making it

wherein the participation and competition

uniquely enjoyable.

are both intense. Such activities do bring in with them the fundamentals of team spirit and sportsmanship which help in shaping

individual personalities. The management team is also a part

year after year, these awards are a reflection of our continuous

of different teams and it does pump up the energy at work.

focus on guest services while the facilities and features at the

For guests, we do have a variety of leisure facilities including

hotel are designed in line with the guest needs.

the hotel beach area, swimming pool and gymnasium. Sports facilities include Tennis Court, Golf Putting, Beach Volleyball,

Tell is more about your culinary team & why the culinary

Badminton Court and practice Basket Ball Court. The Champs

experience at your hotel play such an important role to the

Bar adorns a lively sports theme comprising of a table soccer,

guest experience.

billiards table and plenty of board games while live sports can be enjoyed on big screens.

Culinary experience at Hulhule Island Hotel is unmatched and it is rightly validated by being awarded the winner of the

What is your secret to staying “one step ahead” as a respected

prestigious ‘Best Culinary Establishment’ title in Maldives

leader in your organization?

consecutively for over almost a decade. The team strives in making dining an enjoyable experience by offering diverse

Numerous initiatives have been incorporated in the system

cuisines from all across the regions. The warm ambience

towards encouraging and in turn rewarding the performers.

and personalized details make the gastronomical experience

Efforts made to wow our guests are acknowledged,

truly delightful as we believe in creating memories for our

appreciated and rewarded as the ‘Magic Moments’ in monthly

esteemed guests.

exceptional service culture creating an instant connect with

Tell us about the Haute Grandeur Awards you’ve won in 2016

our patrons.

& 2017 and how this influence your team morale.

We have several other rewards and recognition initiatives

Such achievements assess our contribution towards the fast

towards fostering moral values and service excellence

growing hospitality industry and we celebrate our success

standards. Continuous training remains a key focus for

with the team at monthly get togethers. Winning coveted

development and growth of the team.

awards like these indeed boost the morale of the team for recognizing their efforts and further motivating them to work

How do you see the association with Haute Grandeur Global

zealously to continue delighting guests.

INDEAN OCEAN

as well as yearly recognitions. This revs up the tone towards

Hotel Awards may improve your hotel’s revenue, how will you be using the news to your advantage?

Hulhule Island Hotel’s association with Haute Grandeur Global Hotel Awards further enhances the confidence of travellers in the product and services of this luxury hotel.

It acts as a catalyst in motivating the team further as their untiring zeal is recognized and rewarded. HIH winning awards at an international level constantly is an affirmation of our unwavering commitment towards unparalleled service.

What is your short term goal for the hotel in general and do you feel this Award will assist to achieve this?

Goals remain focussed around creating a memorable experience for the guests staying with us. Developing our team in order to be able to achieve this, is built up of many small, yet effective activities.

Hulhule Island Hotel has been winning international awards

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Mauritius

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Sofitel Mauritius L’Imperial |W| www.sofitel-imperial-mauritius.com |E| H1144-RE@sofitel.com Bordered by the crystal-clear waters of the Indian Ocean and the

SoSPA is our sanctuary where the creative elements of nature are

sheltered west coast of the island, the Sofitel Mauritius l’Imperial Resort

perceived in the harmony of the design with the aim of creating a Zen

& Spa is set in nine hectares of lush, tropical gardens along a huge beach

and peaceful atmosphere; the ideal place to make the stresses and strains

of white sand and a majestic outdoor pool.

of daily life fade away. Our Guests will be pampered by our professional therapists from ayurvedic massage to hot stones treatments.

Exquisite breakfast, lunch and dinner from French to Asian gastronomy with live Teppanyaki are served in our four restaurants and is sure to delight every palate.

Most of our rooms overlook the turquoise lagoon and are equipped with the Sofitel MyBed™ in which clients will experience dreamy nights.

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Best Beach Resort in Mauritius Best Honeymoon Hideaway Resort in Mauritius

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Mauritius

112

SoSPA at Sofitel Mauritius L’Imperial Resort & Spa |W| www.sofitel-imperial-mauritius.com |E| H1144-RE@sofitel.com

Outlining an Asian inspired architecture, SoSPA is a sanctuary where the

In its search for multi-sensorial well-being treatments, Cinq Mondes has

creative elements of nature are perceived in the harmony of design with

innovated by closely associating the power of essential oils with that

the aim of creating a Zen and peaceful atmosphere. It is the ideal place

of colors. Guests will be pampered by the spa’s team of professional

to make the stresses and strains of daily life fade away.

therapists from ayurvedic massages to hot stone treatments.

Combining with the Cinq Mondes philosophy, it mixes the French refinement and inspiration from the world’s best health and beauty traditions to bring a selection of treatments and ancestral traditions, marked by quality and a sense of ceremonial.

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Mauritius

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Ravinala Restaurant |W| www.sofitel-imperial-mauritius.com/dining/ravinala/ |E| H1144-FB1@sofitel.com

Bordered by the crystal-clear waters of the Indian Ocean and the

The menu also includes traditional Mauritian dishes inspired by sugar –

sheltered west coast of the island, the Sofitel Mauritius l’Imperial Resort

white, golden brown, muscovado and molasses. Succulent tropical fruits,

& Spa is set in nine hectares of lush, tropical gardens along a huge beach

including Victoria pineapples, mangoes, pomegranates, lychees and

of white sand and a majestic pool.

papayas, add to the exotic flavors and authenticity of the menu for a truly gastronomic experience.

Dine in Ravinala with its sleek, aesthetic decor of white marble, high ceilings with impressive suspended light fixtures, and panoramic views of the pool, gardens and ocean. Deriving its name from the ravenale, or “traveler’s palm,” this restaurant takes you on a culinary journey around the world.

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United Arab Emirates

118

Willow Stream Spa at Fairmont The Palm |W| www.fairmont.com/palm-dubai |E| Palm.Willowstream@Fairmont.com

MIDDLE EAST Willow Stream Spa at Fairmont The Palm reflects the energy of its surroundings, from the city’s urban joie de vivre and the unspoiled beauty of the surrounding desert, to the flowing waters of the Arabian Gulf. Authentic spa experiences have been chosen with the utmost care and attention to detail, including the choice of exceptional spa products. Kerstin Florian International, Shiffa Dubai and Aromatherapy Associates represent a trio of acclaimed brands that each delivers unique holistic benefits when used as part of the therapies and rituals at the Willow Stream Spa. As the ‘go to’ aesthetic specialist for celebrities, models, TV presenters and well-heeled clients for more than 25 years, Dr. Rakus offers a select range of treatments that showcase the latest non-invasive technologies.

Her collaboration with Fairmont The Palm is a first for the resort - and the region - with Dubai being selected as the ideal launch city for three world-leading, technologically advanced anti-ageing treatments

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UNITED ARAB EMIRATES

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ESPA at Yas Viceroy |W| www.viceroyhotelsandresorts.com |E| yas.reservations@viceroyhotelsandresorts.com

ESPA at Yas Viceroy Abu Dhabi is a modern spa emanating style and sophistication fused with Middle Eastern traditions.

MIDDLE EAST

Best Hotel Spa in Middle East

Set over Yas Marina, this two-storey spa offers a sensory journey with tranquil spaces and luxuriant treatment experiences. The philosophy behind has always been about holistic wellbeing, working from the inside out to create natural beauty and inner calm. Our highly trained therapists are combining holistic therapies with the scientific power of the purest natural ingredients from around the world and around the region, developing a range of treatments to help our guest to achieve beautiful skin and inner calm.

The male relaxation area is uniquely designed with a view of the F1 Marina Circuit, making this the only hotel and spa in the world situated on top of a Formula 1 circuit; Metronap Energy Pods, situated in the men’s relaxation room deliver an energy boost and total relaxation.

The ladies area is all about tranquility, marina view, complimented by our sensory room with soothing music, lighting and sumptuous oversized cushions.

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Saudi Arabia

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Hyatt Regency Riyadh Olaya |W| www.riyadholaya.regency.hyatt.com |E| Reservations.hrriyadholaya@hyatt.com

Best Business Hotel in the Middle Best Prime Location Hotel in Middle-East East

MIDDLE EAST Location: Hyatt Regency Riyadh Olaya is ideally situated downtown in Olaya Street, a prime location for both business and leisure travelers. From the hotel’s location in the heart of the central business district, it is just a two-minute walk to Centria Mall, Olaya Towers and Tahlia Street, where fashion, business and entertainment energize the evenings.

Design: The hotel building is inspired by the patterns of the palm tree, allows the creation of a modern and highly decorative interior. The warm atmosphere is further enhanced by the installation of crystal lights specially designed and made in Prague. It offers 261 accommodations including 40 suites spread across 28 floors of gracefully modern architecture. Each guest room is designed to be the perfect place of respite. The main design feature of patterned leather panels, embroidered with a contemporary interpretation of a Middle Eastern Mashrabiya motif, where they reflect the successful marriage between authenticity and modernity. The floor to ceiling rooms windows, offer panoramic views of the vibrant city of Riyadh and natural daylight.

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INTERVIEW: Millennium Plaza Dubai |W| www.millenniumhotels.com |E| reservations.mphd@millenniumhotels.com

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United Arab Emirates

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Mr. Nemo Acimovic General Manager

“Our talent of our team members are our greatest asset and certainly the most attractive fact about our hotel”

What was your thought when you first

What is the secret to your success, running

heard that you have been shortlisted to

a hotel that many regard as outstanding

win the Haute Grandeur overall Excellence

following high customer feedback scores?

Award which is a prestigious Global Award based on quality customer feedback?

Our secret for success, or should I say our point of difference, is certainly our

We were extremely excited and thrilled

outstanding service our team provides

that we were shortlisted to win the Haute

day in and day out ensuring we meet and

Grandeur Global Excellence Award, as it is

exceed all our customer expectations.

based on quality feedback from our guests, acknowledging our ongoing hard work and

How do you feel the Haute Grandeur

dedication, towards exemplary product

Award will compliment your brand and its

and service delivery we all strive for.

vision for 2018?

What is your hotel’s most unique feature

The Haute Grandeur Award will certainly

and selling point?

acknowledge all the hard work that goes in front and behind the scenes, to make it

Our hotels most unique feature is our

all happen and it is another way of saying

central location in Dubai, which is on

thank you to all the team members, from

Sheikh Zayed Road, with spectacular views

the people that they truly care for, OUR

of a bustling city and the Arabian Gulf and

customers!

of course our friendly and efficient service, making us a first choice for Families and Business stays.

In a competitive yet technology advanced industry how should a hotel ideally keep up with guest expectations and still offer an experience that is warm and welcoming?

As our industry is progressing and growing at the fastest pace in recent history, we need to always maintain a fresh approach, listen to our customers feedback at all times and remain innovative, not forgetting that smile and thank you, always go a long way to winning the customer back.

What exciting news about the hotel can you share with us, any special plans for 2018 that you will be implemented?

We are currently undergoing a full facelift of our lobby area, including two brand new F&B venues, which will complement our hotel product immensely. We are also finalizing our new Presidential and Family Suite, which will allow us to cater to more of our customer’s needs. These projects, we hope will be completed by the end of this year, giving us the fresh start in 2018.

hope to achieve a General Manager position one day?

Never forget where you have started from, stay true to yourself, respect and treat others as you would like to be treated and always “walk the talk”!

MIDDLE EAST

What advice can you offer to young aspiring hoteliers that

What is the single most attractive fact about your hotel that you feel assist in ensuring a sound return guest rate?

Our talent of our team members are our greatest asset and certainly the most attractive fact about our hotel, that ensures our ongoing guest loyalty and most of them say that they love coming back to their “home away from home”, as they really feel, that they belong here!

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Qatar

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The St. Regis Doha

|W| www.stregisdoha.com

|E| reservations.doha@stregis.com

Best Corporate Resort - Global

MIDDLE EAST Located in the heart of West Bay, The St. Regis Doha features 336 rooms and 58 suites. True to its heritage and brand, the St. Regis Doha carries the brand’s traditions and rituals in Qatar with its bespoke Allow Me Butler Service, tailored family traditions, its signature Afternoon tea and its wide range of Bloody Mary recipes.

The St. Regis Doha offers the widest dining selection, which comprises of twelve award winning dining outlets and lounges including two restaurants by the internationally acclaimed Chef Gordon Ramsay which include Gordon Ramsay Mediterranean and Opal by Gordon Ramsay.

The St. Regis features an Olympic-size swimming pool with views of the Arabian Gulf, a private beach and exclusive cabanas with Jacuzzis as well as a Remede Spa, a sanctuary of indulgence and relaxation, committed to creating an exceptional and unique experience for each guest.

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Qatar

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A BEACON OF QATARI HOSPITALITY

The Torch Doha Soaring 300 metres, with 360° panoramic views across the city from the Aspire Tower, The Torch Doha is haven for discerning visitors, from sports enthusiasts and business leaders to health and wellness seekers.

The luxury five-star hotel has been the tallest building in Doha since 2007, with an exterior of 2,624 LED lights that bring the building to life after sunset. The most iconic hotel in Doha is spread across 51 floors, consisting of 132 Deluxe Rooms, 24 Junior Suites, four Executive Suites and three Diplomatic Suites, all offering a unique iPad in-room solution that serves as a navigation system for the entire room, including room MIDDLE EAST

temperature control, curtain and TV operation, in room dining, lighting control and more. An additional mood lighting system also provides a unique visual experience for the guest with 12 different colour options to choose from.

The Torch Doha has three distinct restaurants, among which is the only revolving restaurant in the whole of Qatar, known as Three Sixty restaurant. In addition, the hotel boats six various meeting rooms that host events ranging from business meetings to large weddings, fully equipped to accommodate the guests’ needs. The property’s Health Club offers a personalized service with unsurpassed relaxation opportunities, including fitness and gym facilities on the 19th floor and a sauna and jet-shower experience, followed by sky-high swimming in the cantilevered

Hotel guests also have private walkway access to one of Doha’s

pool 80 metres above ground.

largest shopping destinations, Villaggio Mall.

The Torch Doha is the centrepiece of Doha’s majestic Sports

Due to its exclusive concept and convenient location in the

City - Aspire Zone. Qatar’s Aspire Zone boasts of some of the

center of Aspire Zone, The Torch Doha is ready to welcome you

world’s finest sport stadia and venues offering unique sport

to explore its finesse, introducing you to a new era of Qatari

arenas in Qatar and activities, sports medicine, research and

hospitality.

education destination for the International sports industry.

Aspire Zone is able to service the highest sporting demands ranging from hosting major sports events, training and precompetition camps to conferences and research, as well as sport treatment services, all just 25 minutes from the new

|W| www.thetorchdoha.com

Hamad International Airport and even closer to the city centre.

|E| reservation@thetorchdoha.com

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United Arab Emirates

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Timeless Spa

|W| www.dubaiintlhotels.com/spa

|E| timelessspa@dih-dca.com

MIDDLE EAST

Best Signature Spa Treatment - Middle East Best Hotel Spa in United Arab Emirates

Timeless Spa is the haven of calm for travellers passing through Dubai International Airport. It is the ideal place to unwind, renew and rejuvenate between flights. Guests can choose from a signature menu of treatments, beauty therapies and exclusive products for a spa experience that is truly timeless.

Leading guests on a sensory journey, our spa therapists are highly trained in a fusion of healing practices, inspired by cultures across the world, as well as modern rejuvenation, well-being and beauty techniques. Together with spa luxurious products and our own blend of holistic treatments, Timeless Spa presents a serene sanctuary, infused with all the flavours and luxury of the region.

Timeless Spa is located at Emirates Terminal 3, in First Class and Business Class Lounges (Concourse A/B), as well as on the hotel level (Concourse B/C).

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Oman

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Uru Spa |W| www.dunesbyalnahda.com |E| stay@dunesbyalnahda.com

Welcome to a time and space in harmony with essence of the ‘Flower of Life’.

MIDDLE EAST URU SPA takes its inspiration from the traditional use of Middle Eastern native grown herbs, fruits and plants. The spa takes its name from the Kingdom of the Ancient; the oldest most advanced Civilization known to man, that travelled Trans-Oceanic across the Globe and its efficacy from the unique properties of the dry Arabian untamed sands of time.

Exploring the ecosystem of your Body, URU SPA uses antiaging and healing botanical, biological resources that promise optimal results. The ‘hands that beautify and heal from the soul’, are internationally trained, technically qualified and selected from the finest across the Globe.

URU SPA’s approach is holistic; awakening the body’s senses, combined with deep relaxation to help you travel into eternity, a balance of mental and physical that reconnects the soul with the elements.

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Bahrain

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Elite Crystal Hotel Elite Crystal Hotel redefines luxury and integrates contemporary design with the Arabian flair. This all-suites flagship property offers a rare combination of suites accommodations, featuring a stunning city & sea views, luxurious facilities, and efficient and personalized service; Elite Crystal Hotel creates unparalleled experiences for both the business and leisure travelers.

|W| www.elitegrouphotels.com |E| cro@elitegrouphotels.com

MIDDLE EAST The hotel is tailored to cater to your every need with an array

has also won the World Luxury Hotel Award. This hotel is rated

of facilities such as specialty restaurants, nightclubs, executive

excellent with a score of 8.1 by online traveler’s reviews.

lounges and bars, modern conference and banquet facilities, health clubs and wellness spas.

Elite Crystal Hotel features an outdoor pool, and free private parking on site. All of the suites feature air conditioning with contemporary furnishings. Guests can take full advantage of exclusive amenities and free access to the pool and the gym.

Evening entertainment at this elegant hotel includes KLUB360, Bahrain’s most sophisticated night club, known for hosting international DJ’s and famous performers, and Waikiki Kitchen – a Polynesian restaurant; where guests can enjoy a few drinks at the Poolside Sunken Bar or at an Arabian restaurant, AWTAR that features live entertainment.

Elite Crystal Hotel has won the Haute Grandeur Hotel Awards for 2 consecutive years 2016-17, and in 2016, this stylish hotel

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Bahrain

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Elite Seef Residence & Hotel The international award winning hotel is nestled in the centre of the Kingdom of Bahrain’s main shopping and business district, Elite Seef Residence and Hotel offers the comfort of spacious suites with the fun of city living.

|W| www.elitegrouphotels.com |E| cro@elitegrouphotels.com

MIDDLE EAST

Best Hotel Residences in Middle East Best All Suite Hotel in Bahrain

Elite Seef Residence & Hotel comprises 171 fully equipped

Elite Seef Residence and Hotel Stands out of the crowd with

suites; each elegantly furnished in modern leather interiors,

its very own ‘Kids Club’; offering great child care services and

with a fully equipped modular kitchen, lavish bathrooms, a

a wide variety of games and entertainment to keep children

home theatre system with HDTV and in-house DVD channels,

happy and busy during their stay at the Hotel.

Digital Satellite television systems and 24 hour personalized service.

The hotel also offers CONFLUENCE, a multipurpose conference hall with a capacity up to 40 guests, equipped with advanced

This city hotel is renowned for its relaxing Oasis outdoor pool

audio-visual facilities designed for hosting meetings, seminars

and barbeque area and its recreational facilities including the

and other corporate functions.

Kinetix Wellness Centre. The large poolside area is a private natural haven that features a range of entertainment including

Whether you are a business or leisure traveler, Elite Seef

theme nights, brunches and outdoor live sports coverage on a

Residence & Hotel offers you the best accommodation solutions

giant screen.

to cater to all tastes and requirements.

Elegantly nestled in the gardens of the Oasis, IL Giardino all day dining where a hearty breakfast buffet is served every morning also offers a scrumptious selection of international dishes with spectacular views of the poolside, and verdant gardens.

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United Arab Emirates

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Yas Viceroy Abu Dhabi As Yas Island Abu Dhabi’s premier hotel, Yas Viceroy Abu Dhabi sets the standard for exceptional service throughout its 499 impeccable rooms and suites, 11 innovative dining and lounge venues, and the luxurious ESPA at Yas Viceroy Abu Dhabi. The interiors of this Abu Dhabi resort embody a contemporary fusion of elegance and momentum, created with sensuous curves and sleek lines.

|W| www.viceroyhotelsandresorts.com |E| yas.reservations@viceroyhotelsandresorts.com

MIDDLE EAST Guests marvel at the incredible LED canopy that not only emits a concert of color and shade but also embraces the exhilarating Yas Marina Formula 1™ Circuit, defining the Abu Dhabi hotel as a landmark across Yas Island and one of the world’s most extraordinary destinations. Watch high-speed races and practices from the hotel daily or layout on the beach for a relaxing sunny day.

Choose from a colorful host of eateries, from the freshest seafood and sushi to modern Italian, regional Indian cuisine, and a stylish array of bars and lounges. For fantastic cuisine throughout the day, we have the perfect Abu Dhabi dining spot for every taste.

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AL SAFA ROY

AL SAFA Royal Suites ha pleasure to invite you to enjo experience a truly memorable in Doha. Thanks to it’s stra location and outstanding staf SAFA Royal Suites offers the options for a business or a le stay.

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For reservation or more contact our dedicated

Tel: +974 40

Email: info@alsafar

as the oy and e stay ategic ff. AL e best eisure

Our 286 cutting-edge hotel apartment suites of varying sizes are designed to offer the highest standard for all guest.

From the minute you enter the grand reception hall, you will be welcomed by elegant surroundings and a uniquely friendly atmosphere created by our courteous staff.

e information, please d Reception Team.

03 8383

royalsuites.com

MIDDLE EAST

YAL SUITES

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FRENCH POLYNESIA

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Sofitel Moorea Ia Ora Beach Resort |W| www.sofitel-moorea-iaora.com |E| reservation.tahiti@sofitel.com

Sofitel Moorea Ia Ora Beach Resort is the luxury hotel of reference in Moorea. It is located 5 minutes from Temae Airport, 5 minutes from Vaiare Ferry Terminal and 7 minutes from the 18-hole Moorea Green Pearl golf course designed by Jack Niklaus. Taxis can be booked from the hotel to the village and the airport.

The decorator, Isabelle Maffre, was inspired by the different Polynesian cultures, subtly associating ultramodern decoration and traditional architecture. The hotel benefits from an exceptional site, on the most beautiful white sand beach of Moorea, facing the lush Tahiti.

Guests can enjoy the many water activities on offer at the hotel, as well as the beautiful Spa, with Jacuzzi and private outdoor pool. Remember to book your gourmet dinner at Restaurant K, a unique experience offering fine cuisine by Chef Guillaume Burlion (Chef Escoffier 2000).

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NEW ZEALAND

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Sofitel Auckland Viaduct Harbour |W| www.sofitel-auckland.com |E| H8577-RE1@sofitel.com

Sofitel Auckland is conveniently located in the most tranquil district in the Auckland’s CBD, with the heart of the entertainment precinct on our doorstep.

On one side lies the majestic City Centre, while on the other, the sun sets over yachts moored in the Viaduct Harbour. Stylish, chic and elegantly understated, the hotel’s breathtaking water-filled lobby and tranquil private marina are perfect complements to a city popularly known as the ‘City of Sails’.

Boasting 172 luxurious bedrooms and suites, all offering Sofitel’s celebrated ‘MyBed’, private balconies, floor to ceiling windows and oversized bathrooms with separate rain showers. French essence is captured through refined and delectable gastronomy, allowing guests to savour an infinite palate of delights.

Masterfully crafted menu enhanced with French techniques expertly guides to the sublime and innovative epicurean experience.

At So Spa, guests will walk away with an experience of total well-being.

Commitment to mind-body health focuses on holistic principles, combining ancient wisdom with modern expertise. Beauty and balance is restored with individual treatments and Spa journeys, personally created for each guest by exceptionally skilled therapists.

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OCEANIA

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AUSTRALIA

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ADGE Hotel |W| www.adgehotel.com.au |E| reservations@adgehotel.com.au

Urban adventure and daredevil design meet in ADGE; the ultimate lifestyle hotel for the 21st Century. The ADGE Boutique Apartment Hotel offers you a collection of two bedroom, two bathroom fully-serviced apartments, in the heart of Sydney’s inner-city.

Each apartment is a reflection of the bold, individual character of Surry Hills, and is furnished in the styling of Sydney’s upscale lifestyle. Each apartment features a open-plan lounge and dining area, a fully-equipped kitchen with European appliances, as well as a washing and drying machine.

Close to public transportation, this melting-pot of Sydney’s wide variety of cultures is the home to designer boutiques, Crown Streets’ critically-acclaimed restaurants and cafes as well as the ‘Surry Hills Markets’ held at Shannon Reserve on the first Saturday of each month.

The infamous night-life of both Oxford Street and Kings Cross are a short walk away, and pop-up bars are aplenty in Surry Hills.

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OCEANIA

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INTERVIEW: Gatsby Spa |W| www.gatsbyspa.co.za |E| gphs@iafrica.com

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South Africa

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May Chan Spa Co-Ordinator

“They will immediately feel relaxed and be treated like royalty, as we value each and every one of our guests.”

How would the association between

At The Gary Player Health Spa, we only

your spa and Haute Grandeur Global Spa

offer excellent service and because we’re

Awards impact on guest perception and

situated at The Gary Player Golf Course,

revenue in your opinion?

which was named after one of the best Golf players of all time, proves we’ve

Haute Grandeur, would certainly increase

earned our honour and respect.

the awareness of The Gary Player Health Spa, which would bring more and more

What is the secret to your success, running

guests to visit us, increasing the level of

a spa that many regard as outstanding

revenue.

following high customer feedback scores?

What

makes

the

Haute

Grandeur

Our outstanding service and unity in our

Excellence Award an important Award to

loving, dedicated, hardworking and family

win in your opinion?

orientated staff members.

Haute Grandeur’s award would just give

How do you feel the Haute Grandeur

our company one more achievement to

Award will compliment your brand and its

build our excellence and recognition to our

vision in 2018?

success.

I feel it will only help us grow and enrich What is your spa’s most unique feature and selling point?

our name and bring us more success.

Best Resort Spa in South Africa

Describe the type of experience a firsttime spa guest can expect when visiting you.

They can expect a very warm welcome from our team. They will immediately feel value each and every one of our guests.

What exciting news about the spa can you share with us, any special plans for 2018 that you will be implementing?

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relaxed and be treated like royalty, as we

We have expanded our team and extended our services to the Valley Of Waves – Royal Baths, The Cascades, Soho and The Cabanas pools.

What advice can you offer to young upcoming spa managers and therapists entering this exciting industry that would like to succeed?

Always have faith in what you are doing and enjoy this, as it is a privilege to be where you are. Never give up, although you will win some and lose some, not every day will be a good day, but learn to make the best of it. Strive joyfully.

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SOUTH AFRICA

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Menlyn Boutique Hotel Situated in the heart of the Tshwane Metropole, the 5-star

beautifully designed standard rooms, two fully equipped

Menlyn Boutique Hotel provides world-class offerings, including

self-catering units, eight spacious executive rooms, and

accommodation, spa, premium conferencing and fine dining in

their outstanding Presidential Suite. The hotel’s conference

their renowned signature restaurant, The Black Bamboo.

facilities with its versatile spaces can accommodate a variety of group sizes, from small, intimate groups to medium sized

This exceptional hotel caters to travellers to the South African capital of Pretoria and is conveniently situated just two minutes from the N1 highway and easily accessible to O.R. Tambo International Airport and Johannesburg.

The Menlyn Boutique Hotel has been praised for striking the delicate balance between relaxed leisure and professionalism and offers its guests real value and a personal touch in all aspects of their offerings. The 5-star facilities include six express rooms, ten

|W| www.menlynhotel.com |E| reception@menlynhotel.com

boardrooms.

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Best Restaurant Hotel in Africa Best Function Venue Hotel in South Africa

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SOUTH AFRICA

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Kapama Karula Situated in the greater Kruger area, Kapama Private Game

The on-site, world renowned Wellness Centre, invites you

Reserve sweeps across 15 000 hectares of savannah. To find

to pamper yourself. With four deluxe treatment rooms and a

peace in this Big 5 viewing paradise, look no further than Kapama

range of revitalizing health and beauty treatments. Only the

Karula Lodge. It radiates calmness and depicts the pinnacle of

finest quality products are used. You can choose between

ultimate luxury five-star safari accommodation.

half-day packages, day packages and spa therapy packages.

There are twelve indistinguishable superior suites, two of which are purpose-built for families. All suites are wrapped by glistening glass sliding doors opening onto a private outside deck area with a full-size heated swimming pool and sun loungers for relaxation, enabling seamless views over the Klaserie River while spotting wildlife in the Game Reserve.

|W| www.kapama.com |E| res@kapama.com

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Best Safari Lodge - Global Best Safari Retreat in South Africa

INTERVIEW: Mhondoro Game Lodge |W| www.mhondoro.com |E| res@mhondoro.com

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South Africa

Ronel Breytenbach General Manager

“We love sharing our passion about Nature, Wildlife and a healthy food & wine culture with our guests. ”

What was your thought when you first

What is the secret to your success, running

heard that you have been shortlisted to

a hotel that many regard as outstanding

win the Haute Grandeur overall Excellence

following high customer feedback scores?

Award which is a prestigious Global Award based on quality customer feedback?

We love sharing our passion about Nature, Wildlife and a healthy food & wine culture

We felt a great sense of joy when we

with our guests. Our motto is; making

heard we were shortlisted; I felt extremely

each guest feel as special as possible;

proud of each and every Mhondoro team

by catering to individual needs, while

member, because without our wonderful

providing excellent service and creating

team, this wouldn’t be possible.

lifelong memories.

What is your hotel’s most unique feature

How do you feel the Haute Grandeur

and selling point?

Award will compliment your brand and its vision for 2018?

160 Mhondoro has a very unique, ‘state of the art’ underground, photographic

Here at Mhondoro we focus on a holistic

hide, connected to the main lodge by

wholesome safari experience; and the

underground tunnel. This allows guests

‘Safari Retreat’ category, which we have

the most amazing experience; getting eye

entered, will compliment and emphasize

to eye with all the beautiful creatures of

exactly that. Gone are the days where you

nature.

have to dread coming back from holiday because you gained 5kg! At Mhondoro, we show guests how to enjoy a fantastic safari experience in luxury, while enjoying

delicious

healthy meals

and

organic

produce from our garden, or de-stress with a Gym, Sauna, Spa or Yoga session out in the bush, while listening to the sounds of nature.

In a competitive yet technology advanced industry how should a hotel ideally keep up with guest expectations and still offer an experience that is warm and welcoming?

Nothing is better received by guests, than providing personal (one-on-one) attention to each guest and their respective families.

By using technology, one can improve on this one-on-one attention by following monitoring social media activity one can identify guests that actively participate in online platforms. Acknowledging a guest’s online interaction also provides them with a sense of care and interest.

What exciting news about the hotel can you share with us, any special plans for 2018 that you will be implemented?

Mhondoro is getting more involved with the community; we are starting our own organic farm just outside the Welgevonden game reserve; where we will grow and produce most of our own produce for Mhondoro Game Lodge. The plan is also to start a cooking school there, where young local talent from the community will have the chance to follow their dreams.

What advice can you offer to young aspiring hoteliers that hope to achieve a General Manager position one day?

issues and provide solutions. By doing this you will not only understand your property and your staff better, but also gain their respect. You have to love what you do and learn from people around you.

What is the single most attractive fact

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social media conversations of guests. By

about your hotel that you feel assist in ensuring a sound return guest rate?

Personal attention to each and every guest, backed by friendly & knowledgeable staff; tailormade to meet or exceed guest expectations, and create unforgettable memories. By the time guests depart they would have met and interacted with almost every single front of house staff member on the property. Every senior and middle management staff member, including the GM couple, and several junior staff, will at

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some point interact and attempt to make each guest’s stay better, by listening and relaying important information that would ultimately exceed expectations.

Make sure to work in every single department, from scullery to laundry, to cleaning, and even maintenance. By knowing and understanding every single department, you will be able to solve

Best Safari Retreat - Global Best Safari Lodge in South Africa

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Cape Grace Welcome to Cape Grace. Situated on a private quay between

that include sumptuous tasting menus, rare whisky pairings,

Cape Town’s bustling V&A Waterfront and the tranquil yacht

luxurious spa treatments, and indulgent Afternoon Teas – all

marina, there is no better position from where to soak in the

thoughtfully created to enhance your journey in the Cape.

natural beauty of the Mother City and the very essence of Cape Town living at its best.

The hotel’s elegant and warm atmosphere, evident in every fine detail, begins at the welcoming reception lounge and extends to the spacious harbour and mountain-facing rooms.

Stories of the Cape’s colourful past present themselves in the exquisite furniture, rare fabrics, intriguing artefacts and original antiques. Local paintings and sculptures lend a contemporary flair to our décor and feel, while fresh displays of Proteas that hint at the wonder of our natural botanical kingdom enrich each room.

The hotel invites you to you share in tailor-made experiences

|W| www.capegrace.com |E| reservations@capegrace.com

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Best Honeymoon Hotel in Africa Best Boutique Hotel in South Africa

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ZIMBABWE

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Amara’s Health Spa Situated in one of the most upmarket and lush suburbs of Harare, Amara’s health spa brings with it an air of wellness and serenity.

The lush gardens house your innermost tranquility while shielding away the clutter of a busy city, giving you the muchneeded breath of fresh air without having to travel for miles to get it.

The spa comprises of 10 treatment rooms architecturally decorated into soothing moods of colours. The African thatch also brings with it a fresh coolness indoors all year round. The spa’s highly qualified team of experts will ensure your peace of mind with their excellent service. The beautiful African weather has allowed the spa to complement their existing services with outside massage areas fully equipped with a steam room and jacuzzis.

|W| www.amarahealthspa.com |E| laureen@amarahealthspa.com

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Fifty Seven Waterberg Situated north of Johannesburg lies 57 Waterberg, nestled in the Welgevonden Game Reserve and home to the Big Five in a malaria-free area. The area was declared an official UNESCO World Heritage Site in 2001. This magnificent fivestar establishment is synonymous with tranquillity, solitude and luxury surrounded by breath taking panoramic views.

Unwind next to the infinity pool that overlooks a shallow valley and mountain stream. Five spacious suites are placed strategically along the small hill to provide privacy and intimacy. All are equipped with king-sized beds, fireplace and relaxing private deck where you can unwind while listening to the birds sing. Honeymoon suites have their own private Jacuzzis for the ultimate destressing pleasure or sipping on a glass of sparkling wine. Cooler nights can be enjoyed at the boma around a welcoming fire under a starry sky - a very special place to be savoured by the discerning individual. |W| www.57waterberg.com |E| marketing@whleisuregroup.co.za

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Best Bush Lodge - Global Best Safari Lodge - South Africa

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KOI Restaurant KOI is renowned for offering an outstanding dining experience in a comfortable, yet chic environment. With an invigorating approach to wining and dining you can enjoy contemporary Asian cuisine with a Western touch, rendering ours the ultimate dining experience. We combine artistry, tradition and innovation in our cuisine with impeccable service and contemporary dĂŠcor.

Expect effortless perfection, modernist dĂŠcor and an intriguing menu and wine list. Uncompromised quality, impeccable service and a unique dining experience that leaves nothing to be desired.

KOI, the definitive origin of perfection. Come, Love, Fish. Come to KOI.

|W| www.koirest.co.za |E| sandton@koirestaurant.co.za

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GLOBAL HOTEL & SPA GUIDE B E ST I N H OTELS A ND S PA S The Haute Grandeur Global Hotel and Spa Guide ™ features only the best, inspiring the discerning traveller with a premium selection of hand-picked, Award-winning hotels and spas from around the world.

Luxury is changing. It is not just about good food or service. It’s increasingly about discretion and simplicity. It’s a bold approach to exclusive hospitality. The Award winning properties in this guide raise the bar in the industry and have proved to be well deserved hotels to visit as rated by their guests.

We have designed this limited edition luxury Guide to highlight the world’s Award winning hotel and spa destinations dedicated to deliver personalized services that break the traditional mould of luxury. We trust that by reading this edition you will every time find a hotel that inspire you to explore a new destination.

The Global Guide ™ can be used as in-room reading material, for libraries and ideal for lobbies.

COPIES OF THE HAUTE GRANDEUR GLOBAL HOTEL AND SPA GUIDE ™ FEATURING 2017 AWARD WINNG PROPERTIES CAN BE ORDERED. Please enquire info@hautegrandeur.com

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Values discerning the ‘conventional’ from the ‘exceptional’.

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