Haute Grandeur, The Best in Hotels™ March 2017

VOL U M E XV I

An Informative Guide | MARCH 2017

THE B E ST I N H O T E L A N D S PAS

INDEX

Mommy Wellness Group 30 South Africa

INTERVIEW: Le SPA with L’Occitane 32

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Thailand

Infinite Luxury Spa at Kata Rocks 34 EDITOR’S NOTES

Thailand

Showcasing travel & wellness 6

Avi Spa Sdn Bhd 36

GLOBAL HOTEL GUIDE

My Cozy Room Boutique Spa

BEST IN HOTELS 9

Malaysia

Singapore

38

Crown Spa Macau 40 Macau

HOT NEWS Raffles Jakarta

10

Ryn Spa at Grand Mercure Phuket Patong Resort Thailand

NEW HOTEL OPENINGS FOR 2017 12

42

Vair Spa 44 Spain

INTERVIEW: Cavalieri Grand Spa Club 46

SITE VISIT The Park Lane Hong Kong, a Pullman Hotel

Italy

21

SPAS

HOTELS ASIA Villa Karpe Diem

50

The Sea Koh Samui Boutique Resort & Residences

52

South Africa

Sawaddi Patong Resort & Spa

54

INTERVIEW: Woodlands Spa 28

Regalia Group

56

Feature Eight Wellness Trends for 2017

Thailand

24

Thailand

INTERVIEW: Gatsby Spa 26

South Africa

Thailand

China

2

32

50

72

Hilton Shillim Estate Retreat & Spa

60

Campbell House Penang

62

Chaweng Regent Beach Resort

66

ANA InterContinental Tokyo

68

The Park Lane Hong Kong, a Pullman Hotel

72

Taveuni Palms Fiji

110

Karma Kandara

74

Rumours Luxury Villas And Spa

112

Four Seasons Resort Koh Samui

76

INTERVIEW: InterContinental Fiji Golf Resort & Spa

114

Crown Lanta Resort & Spa

78

Aro Ha Wellness Retreat

116

India

Malaysia Thailand Japan

Japan

Indonesia Thailand

Thailand

INTERVIEW: Radisson Blu Resort and Spa, Sochi Russia

106

OCEANIA

Fiji

Cook Islands Fiji

New Zealand

INDIAN OCEAN

AFRICA

Dusit Thani Maldives

Sofitel Cairo El Gezirah

82

INTERVIEW: Radisson Blu Hotel, Dakar Sea Plaza

86

Szidonia Manor House

90

Absalon Hotel

92

INTERVIEW: Balbirnie House

96

Egypt

Senegal

Hungary

Denmark

United Kingdom

Sofitel Luxembourg Le Grand Ducal

98

Pullman Timi Ama Sardegna

100

Luxembourg Italy

Maldives

AMERICAS Summit Lodge Boutique Hotel

124

Paradisus Playa del Carmen

126

Chateau St Marc

128

Canada

Mexico

Canada

MIDDLE EAST INTERVIEW: Elite Seef Residence & Hotel

132

HAUTE GRANDEUR MERCHANDISE

142

Bahrain

fru Lodge & Spa

120

104

Switzerland

3

104

111

125

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EDITOR’S NOTE

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Showcasing travel & wellness We call ourselves travel missionaries at this magazine. The mission is to get our readers out to experience the world, with all its eye-opening, mind-expanding, and lifeenhancing possibilities.

Showcasing travel & wellness is what we do in the pages of this edition, with features about alluring hotel & spa destinations from Thailand to Maldives, to name just two in this issue. Our focus remains on providing readers with the inspiration and information they need to achieve their dreams and aspirations. It’s a great time to travel—uniquely

Marinique de Wet FOUNDER & PRESIDENT

appealing and well-priced opportunities abound. If you can travel now, please do as travel enriches lives and expand horizons.

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O U R

P A R T N E R S

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To b e co me an Event Par t ner o r Spo nso r co ntact us o n info @hauteg randeu r. co m

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GLOBAL HOTEL GUIDE BE ST I N H OT E LS

The Haute Grandeur Global Hotel Guide ™ features only the best, inspiring the discerning traveller with a premium selection of handpicked, Award-winning hotels from around the world.

Luxury is changing. It is not just about good food or service. It’s increasingly about discretion and simplicity. It’s a bold approach to exclusive hospitality. The Award winning properties in this guide raise the bar in the industry and have proved to be well deserved hotels to visit as rated by their guests.

We have designed this limited edition luxury Guide to highlight the world’s Award winning hotel destinations dedicated to deliver personalized services that break the traditional mould of luxury. We trust that by reading this edition you will every time find a hotel that inspire you to explore a new destination.

The Global Guide ™ can be used as in-room reading material, for libraries and ideal for lobbies.

COPIES OF THE HAUTE GRANDEUR GLOBAL HOTEL GUIDE ™ FEATURING 2016 AWARD WINNG PROPERTIES CAN BE ORDERED. Please enquire info@hautegrandeur.com

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HOT NEWS

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Diana Banks, Vice President of Raffles Brand & Luxury Sales said:

“Jakarta is the economic and cultural seat of one of Asia’s fastest growing economies and we are delighted to be part of this growth.

With Raffles Jakarta, we are bringing to Indonesia an authentic expression of Raffles Hotels & Resorts’ philosophy – the hotel is a combination of both Indonesian and global influences that gives it a unique sense of place. The interpretation and display of Hendra Gunawan’s artwork in this hotel is a truly special tribute to Indonesian art.”

Like its sister hotels, the stylish Le Royal Monceau – Raffles Paris and the newly opened Raffles Istanbul, Raffles Jakarta is a celebration of artistry - and in particular a homage to the iconic Indonesian artist Hendra Gunawan. His legacy comes to life at Raffles Jakarta, where his works enhance the elegant interiors. The hotel’s Art Concierge will provide insights into his fascinating life.

The hotel’s 173 luxurious rooms and suites are some of the largest in Jakarta. Floor to ceiling windows frame views of

2016 OV E R A L L W I N N E R

RAFF L ES JA K A RTA Jakarta stands as a beacon above the thriving commercial hub of Kuningan. The hotel is exclusively linked to the new Ciputra Artpreneur Centre, a landmark development dedicated to the celebration of art and theatre at the heart of Jakarta’s golden triangle which opened last year.

The hotel’s soft opening brings Raffles’ portfolio to 12 hotels and resorts - from the flagship Raffles Hotel, Singapore, to China, Cambodia, the Philippines, Seychelles, Saudi Arabia, Dubai, Paris and most recently Istanbul. There are plans for further openings in Jeddah, Sharm-el-Sheikh and Warsaw over the next few years.

this energetic, bustling capital city. The guest rooms are an interpretation of the artist’s retreat, with rich Indonesian aesthetics and supreme comfort, each one a tranquil sanctuary. The authentic Raffles touch is personified by the legendary Raffles Butler service that is part of the anatomy of every Raffles hotel.

As one would expect in a city with a rich culinary history, Raffles Jakarta offers a fine selection of restaurants and bars: The Writers Bar, a much-loved haven at Raffles Singapore, a tribute to the famous novelists who have stayed at the hotel, is re-interpreted in Jakarta as an oasis of Indonesian art, history and literature. The design is again inspired by Hendra Gunawan’s love of nature and colour. The ceiling is sculpted with showering crystals, whilst vibrant fish swim through the custom-made carpet below. At the Arts Café by Raffles, guests will find art of the edible kind, as sights, sounds, textures and delicious aromas from the show kitchens emerge. Navina Pool Bar – derived from the Indonesian word for ‘fresh’ – provides an informal poolside setting serving light meals and cocktails in the lush tropical gardens.

Like all Raffles hotels, Raffles Jakarta is a place to meet, for business and social celebrations, with spaces ranging from a private boardroom to the impressive 2,500 square meter Dian Ballroom. When it debuts later in 2016, the Signature Raffles Spa will be one of the most comprehensive in the city, a calm urban oasis, with six treatment rooms. A choice of swimming pools (including a children’s pool and play area), a state-ofthe-art Fitness Centre, a Yoga Terrace, tennis courts and a

About Raffles Raffles Hotels & Resorts is a luxury brand with an illustrious

history dating

back to 1887 when the world- renowned Raffles hotel

first

opened

its

doors in Singapore. Today, the remarkable collection includes twelve extraordinary properties in many of the world’s best cities and top holiday destinations including favourites such as Paris, Istanbul, and the Seychelles. Many more exciting locations are also on the horizon with new hotels being developed in destinations such as Warsaw and Jeddah. Whether it’s a secluded resort or a lively citycentre, each Raffles promises an oasis of calm and charm and a compelling mix of cultures and styles, and has its very own story to tell. Part of AccorHotels, a world-leading travel & lifestyle group and digital innovator offering unique experiences in more than 4,000 hotels, resorts and residences around the globe, Raffles is proud to draw on the timeless essence of Raffles – to deliver thoughtful, personal and discreet service to well-travelled guests.

300 meters jogging track around and through the lush Hendra Gunawan inspired garden on level 14.

Raffles Jakarta’s General Manager Richard Schestak, formerly with Raffles Hotel Le Royal in Phnom Penh, comments:

“Raffles brings the best of both worlds to this opening: the most modern facilities, technology, exciting, stylish restaurants and bars - alongside the 128 year Raffles heritage of providing warm and graceful service, embodied by the legendary Raffles Butlers. At Raffles we know that good service is not just about what you give people, it’s about how you make them feel. We call this ‘emotional luxury’ - an authentic Raffles experience that we will strive to deliver to guests of this incredible city.”

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NEW

2017 HOTEL OPENENINGS FOR

Soneva Jani, Maldives

Soneva Jani, Medhufaru Island, Noonu Atoll, Republic of Maldives; +960 656 6666

With 24 over-water villas and one sprawling island villa set on a private lagoon in the Maldives, the newest Soneva resort might just be the best yet.Each of the resort’s multi-level water villas has its own private pool and a retractable roof that allows guests to sleep beneath the stars. Many villas also have slides that transport guests directly from the top level into the lagoon below.

Other hotel highlights include a spa, an observatory -- home to the largest telescope in the Indian Ocean -- and an outdoor cinema.

Authentic luxury now has a name… enjoy!

Opened: December 2016

Four Seasons Resort The Nam Hai, Hoi An, Vietnam Block Ha My Dong B, Dien Duong Ward, Dien Ban Town, Quang Nam Province, Vietnam; +84 510 394 0000

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Set on a half-mile stretch of private beachfront near several UNESCO World Heritage Sites, the Four Seasons’ latest resort has the best address in Hoi An. Formerly The Nam Hai hotel, the resort features 60 beachfront villas with private outdoor terraces.

There are also 40 pool villas which each have their own private swimming pool. Also on site: three communal pools, four tennis courts, a spa, two restaurants and a beach bar.

Opened: December 2016

Las Alcobas, Napa Valley, California

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Las Alcobas, 1915 Main Street, St. Helena, CA, 94574, United States; +1 707 963 7000

Las Alcobas is a wine lover’s dream Near the Beringer winery and estate in St. Helena, this beautiful boutique hotel is the ultimate wine country getaway. All 68 guestrooms and suites feature private outdoor terraces outfitted with fireplaces -- not to mention sweeping vineyard views. Hotel highlights include a 3,500-square-foot spa and a seasonal Californian restaurant run by Top Chef winner Chris Cosentino.

Opened: January 2017

The Silo, Cape Town, South Africa

The Silo, The Silo Hotel, Silo Square, V&A Waterfront, 8001, Cape Town; +27 (0) 21 671 5502

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Built in an historic grain silo complex above the Zeitz Museum of Contemporary Art Africa (MOCAA), The Silo is set to be the hippest new hotel in Cape Town. The ultramodern, industrial-style hotel will have only 28 rooms, each with whimsical interiors and dramatic waterfront views. The hotel, part of The Royal Portfolio hotel collection, will also have a restaurant overlooking Table Mountain, a spa, and a rooftop pool and lounge.

Opening: March 2017

Six Senses Zil Pasyon, Seychelles, Africa

Six Senses Zil Pasyon, P.O. Box 696, Bois De Rose Avenue, Victoria, Mahé, Seychelles; +248 467 1000

Located on the secluded granite-rock island of Félicité, this chic retreat is the last word in luxury. Each of its 28 standalone villas is outfitted with a private pool and wine cellar, and comes with a 24-hour personal butler. But all this comfort won’t cost you your conscience: the resort is also eco-friendly. It has a reverse-osmosis refinery for potable water, a chicken farm and an organic garden to increase sustainability.

Opened: November 2016

Rosewood Luang Prabang, Luang Prabang, Laos Rosewood Luang Prabang, Luang Prabang; +852 2138 2222

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Rainforest retreat: Rosewood Luang Prabang This earthy, Lao-inspired forest retreat is an interesting move for Rosewood -- best known for its upscale city hotels like The Carlyle in New York. Just 10 minutes’ drive from UNESCO World Heritage Site Luang Prabang, the resort is flanked by dense forests, rivers and waterfalls. Its 22 accommodation units include five luxury tents with wraparound decks and private dining areas. The resort also has a bistro serving up French and Laotian fare, as well as Rosewood’s signature Sense spa.

Opening: Early 2017

Four Seasons Hotel London at Ten Trinity Square

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Four Seasons Hotel London at Ten Trinity Square, 10 Trinity Square, London; +44 20 3297 9200

Located in a building constructed in 1922 (it was formerly the headquarters of the Port of London Authority) the new Four Seasons London is one of the handsomest hotels in the city. Its 89 bedrooms and 11 suites are sleek and modern, while common areas are classically decorated with Corinthian columns, ornate plasterwork and crystal chandeliers. Hotel highlights include an 18,000-square-foot, Roman-inspired spa with a hammam, sauna and nail salon, and gourmet French restaurant run by Michelinstarred chef Anne-Sophie Pic.

Opening: January 2017

Waldorf Astoria Beverly Hills, California Waldorf Astoria Beverly Hills, 9850 Wilshire Blvd, Beverly Hills, California, 90210, USA ; +1 310 860 6666

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The Waldorf Astoria’s first West Coast property is fabulously over-the-top -- not that you’d expect any less from the ritzy hotel group. Tucked in the heart of Beverly Hills, the 12-story Art Deco hotel will feature a 5,000 square foot spa by La Prairie and a restaurant by Michelin-star chef Jean-Georges Vongerichten. There are 170 rooms and 51 suites, three of which have private plunge pools. According to the hotel, every room in the hotel will have unobstructed views over the city of Los Angeles.

Opening: June 2017

Hotel Eden, Rome, Italy

Hotel Eden, Via Ludovisi 49, 00187, Roma; +39 06 478121

The bedroom of Eden: This hotel was once a favorite of film great Frederico Fellini After a year of extensive renovations, the 125-year-old Hotel Eden -- a favorite of director Federico Fellini -- will finally open its doors as a Dorchester Collection hotel.

Rooms have been reduced from 121 to just 98, and have been beautifully redesigned with a more modern and understated feel.

There are a few new additions to look forward to, including a casual all-day brasserie and a hidden library bar. But the restaurant’s iconic La Terrazza restaurant -- and its jaw-dropping views over the Eternal City -- still remain.

Opening: April 2017

Assila Hotel, a Rocco Forte Hotel, Jeddah, Saudi Arabia

Assila Hotel, Prince Mohammed bin Abdulaziz St (Tahlia St), Jeddah , Kingdom of Saudi Arabia; Assila.Sales@roccofortehotels.com

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Rocco Forte’s 10th hotel -- and its first foray into the Middle East -- does not disappoint. It’s playful and modern, with 147 rooms and 63 suites offering panoramic city views (it’s possible to see the Red Sea from some suites). There’s a rooftop pool and four excellent restaurants, the standout being Aubergine, which serves Arab and Mediterranean fare. Added bonus: it’s located in the heart of Jeddah’s business district, close to Jeddah Mall and just 40 minutes’ drive from Mecca.

Opened: December 2016

The Fontenay Hamburg, Hamburg, Germany

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The Fontenay Hamburg, Fontenay 10, 20354 Hamburg; +49 40 605 6 605

Set on the tranquil banks of Lake Alster, The Fontenay will be the first new luxury hotel in Hamburg in 18 years. It was designed by local architect Jan Stormer to mirror the fluid lines of the lake and surrounding parkland, and reportedly cost more than $100 million to build. Each of its 131 rooms and suites feature a private balcony and floor-to-ceiling windows with Lake Alster views. The property, which is already a member of the Leading Hotels of the World, will also offer a 10,000-square-foot spa with an indooroutdoor infinity pool.

Opening: July 2017

SLS Brickell, Miami

SLS Brickell, 1300 South Miami Avenue, Miami, FL 33130; +1 305 239-1300

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This new Philippe Starck-designed hotel isn’t your typical Miami Beach hotel. For one, it’s not on Miami Beach, but in the nearby neighborhood of Brickell -- an up-and-coming area filling up quickly with bars, restaurants and museums. Unlike its flashy, beachfront counterparts, the SLS is understatedly stylish rather than painfully hip. Its 124 rooms feature clean lines, subdued color palettes and a minimalist aesthetic. The hotel’s pièce de résistance? A rooftop deck with an infinity pool and views over downtown Miami.

Opened: November 2016

The St. Regis Dubai, Al Habtoor Polo Resort & Club, Dubai The St. Regis Dubai, Wadi Al Safa 5, Emirates Road 611, Dubai, UAE; +971 4 435 4400

The St. Regis’ second Dubai property, built on a world-class polo field in the sprawling Dubailand entertainment complex, is an equestrian’s dream. The 159-room hotel is home to a 500-stable polo academy, show-jumping and dressage arenas, and a riding school. Adults and children are invited to interact with the horses stabled at the property’s polo fields. Inside, there’s an Equine Library, filled with equestrian statues, artifacts and literature, and an Equestrian Lounge, perfect for winding down with a cup of tea after a long day of riding.

Opening: February 2017

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SITE VISIT

HAUTE GRANDEUR VISITS The Park Lane Hong Kong, a Pullman Hotel |W| www.parklane.com.hk |E| reservations@parklane.com.hk

SITE VISIT CONDUCTED BY : Mr Dippenaar

• Rooftop bar with panoramic view of Victoria Harbour and Park • In city centre, 2-minutes from closest metro and bus stops

This hotel is right on par with regards to looks, facilities, and service. I had an absolutely amazing time in Hong Kong recently,

ABOUT PULLMAN

and the hotel’s staff was extremely helpful ensuring that my

Pullman Hotels & Resorts, AccorHotels’ new generation of

stay was as comfortable as it could be, each staff member

upscale hotels, is a cosmopolitan brand that offers

really contributed to ensuring that I had the most convenient experience even though I only stayed for 1 night and it was a brief quality check visit. A Site tour was arranged for me which

hyper-connected travelers an experience that combines both efficiency and wellness.

was very interesting & informative.

Global nomads are captivated by the brand and appreciate its My Rating:

business, fitness and restaurant facilities as well as its focus

• Sleep Quality - Excellent • Cleanliness – Above Expectation

on innovative design. Pullman has over 117 hotels and resorts

• Service – Excellent

in 33 countries in Europe, Africa, the Middle-East, Asia Pacific

• Value - Outstanding

and Latin America.

• Location – Excellent AccorHotels is a world-leading travel & lifestyle group and digital Special Likes about the hotel:

innovator offering unique experiences in more than 4,000

• top-notch services

hotels, resorts and residences, as well as in over 2,500 of the

• high-tech touches

finest private homes around the globe.

• The hotel had a cosmetic upgrade & offer hyper-connected travellers innovative design concepts with chic and trendy F&B offerings • Fast & Friendly check-in Service • Skye Rooftop Restaurant and Bar with An experiential dining venue • The rooms with the harbor/park view are stunning and Hotel extras include • Complimentary WIFI for unlimited devices throughout the hotel • Rebranded, refurbished and fully upgraded since 2015-16 • New Executive Rooms and Lounge with free breakfast and discounts

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SPAS In celebration of the best Spas in the world, Haute Grandeur introduces a new benchmark in service excellence – the Haute Grandeur Global Spa Awards.

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FEATURE

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Eight Wellness Trends for 2017 When 500+ wellness experts from 46

After the trends were identified, GWS

lighting

nations gather to debate the future of

researchers expanded on global examples

Everything “built” is getting reengineered:

wellness, a uniquely authoritative and

to illustrate the ways they’re already taking

from indoor air quality (a killer) to sleep

global view of trends unfolds. That’s what

shape in our world.

and acoustics.

Summit (GWS) in Kitzbühel, Austria,

Sauna Reinvented

Silence

which brought together leaders from

Something both hot and very cool: the

In a world of 24/7 connectedness, wellness

the travel, spa, beauty, fitness, nutrition,

reinvention of sauna that’s underway.

destinations are embracing a dramatic

technology, medical and architecture

From “Sauna Aufguss” events where

approach to “turning off” the noise: true

worlds to identify what the top wellness

“sauna-meisters”

theatrical

silence. For example, the first completely

trends in 2017 (and beyond) will be – and

performances of infusions, song and dance.

“Silent Spa” (with stunning church-inspired

why.

To hip, social “amphitheater” or “hangout”

architecture) just opened at Austria’s

saunas (whether Helsinki’s new high-

Therme Laa Hotel. And new “wellness

This wellness forecast has a distinct

design Löyly sauna complex or Scotland’s

monasteries” are on the rise: retreats

“get real” quality: from architects finally

new loch-side “Hot Box” with DJ and bar).

opening in, and infused with the silent,

designing buildings for human health to

To quirky pop-up saunas floating on lakes

contemplative values of, ancient sacred

so many new directions ahead in mental

or hanging from bridges. To trendy urban

spaces – like Italy’s soulful Eremito, with

wellness to a wellness industry that will

“sweat lodges” serving up infrared sauna

no WiFi/phone signal and silent, candlelit

become more democratized, reaching

treatments, like NYC’s Higher Dose. No

dinners.

beyond its narrowing association with

longer a solitary, “meh” experience, the

Brenner’s Park have even installed “digital

wealthy elites. And much innovation lies

new, spectacular, social saunas are some

kill switches” for totally silent rooms. And

ahead: from a new focus on both “silent”

“outside of the box” thinking…literally.

“silent” restaurants, salons, gyms, stores

easing

you

into

your

day.

happened at the recent Global Wellness

conduct

and creativity/arts programming (at hotels,

Properties

like

Germany’s

and airports are all being unveiled…

spas and fitness studios) to the 2,000-year-

Wellness Architecture

old sauna tradition getting a 21st-century

Architecture has long been preoccupied

Art & Creativity Take Center Stage

reimagining.

with surface aesthetics: “starchitects”

Born of a storied history, but forgotten

designing to wow or shock, but with little

of

“No other trends report is based on the

attention paid to creating buildings that

connection is making a comeback: with

perspectives of so many wellness experts,

improve the health of the humans living

more art, music, literature and dance (both

whether leading economists or futurists or

within. Change is finally here: “living

as experienced and “to do”) at the center of

the heads of hospitality, spa and beauty

buildings” that grow their own energy;

more wellness experiences. Look for more

brands,” said Susie Ellis, GWS chairman

responsive architecture that tailors indoor

performance, like at Germany’s famed spa

& CEO. “And it makes for a powerfully

health experiences for every inhabitant;

resort, Schloss Elmau, where musicians

collective, global and informed set of

phone apps alerting you when you’re

and writers “play-to-stay” (making possible

predictions.”

entering a “sick” building; dawn-simulating

200+ concerts a year) – or live classical

late,

the

creativity-wellness-spa

Global Wellness Summit experts identify future directions for the wellness industry: from a new focus on “silence” – to the bold reinvention of sauna-going – to wellness rewriting both architecture and beauty violin while taking the waters at the UK’s

radically mainstreaming (even on-demand

99%”, like “Yoga Gives Back” helping poor

new Gainsborough Bath Spa Hotel. We’ll

in hotel rooms), but spawning creative

women in India – or Newfoundland’s Fogo

see more sophisticated, “beyond the adult

new breeds (from “dream” to “floating”

Island Inn, where every dollar of profit goes

coloring book” programming launch, like

meditation). We’ll see everything from

back to its economically-challenged island

painting classes under the stars – as well as

new part-mind/part-body workout brands

community. A “Wellness Tourism 2.0”

a profusion of multi-sensory experiences,

to apps that track your mental state (think

will rise: a development model thinking

from sound baths to “yoga concerts.” The

MindBit, not FitBit). Because “mind” will

beyond the (often elite, “gated”) property

creative arts have a future starring role in

finally get equal billing with “body.”

to creating whole towns, regions and

wellness.

even nations, where a comprehensive Embracing the C-Word

wellness vision (from protected nature

Wellness Remakes Beauty

The wellness world is waking up to the needs

to a sustainable, healthy food supply)

Beauty, the goliath industry ($1 trillion)

of a surprisingly underserved population:

benefits BOTH locals and tourists. The

of the $3.7 trillion wellness economy,

cancer patients. For instance, Julie Bach’s

new wave of low-cost “wellness” is part of

is remaking itself to meet the needs of a

pioneering “Wellness for Cancer” program

this democratization: like more affordable

wellness-oriented population obsessed

means wellness companies/spas are finally

healthy supermarkets and spa chains.

with authenticity and “inner beauty.”

trained to deliver comfort (and dignity) to

But with some future mindfulness about

From an avalanche of eatable/drinkable

cancer sufferers. From ESPA’s “Nurture

“rock-bottom” vs. “fair” pricing, given the

beauty-boosters

organic

and Support” program to Natura Bissé’s

human labor that delivers so many of these

cosmetics – to medical evidence for a

“oncological aesthetics” to Two Bunch

healthy experiences.

new “neuroaesthetics” (the brain is wired

Palms’ “Mindful Touch Massage”, wellness

to respond to beauty) – the “beauty

practitioners are finally opening their

About the Global Wellness Summit: The

comes from within” concept will keep

hearts and healing practices to cancer

Global Wellness Summit (GWS) is an

gaining on superficial (topical) models. And

patients.

invitation-only international gathering that

and

clean,

preventative approaches will keep gaining

brings together leaders and visionaries

on the old “cosmetic repair.” We will

Beyond the Ghettos of Wellness

to positively shape the future of the $3.7

continue to learn (and snap up solutions

In a world where rising income and

trillion global wellness economy. Held in a

that tackle) how beauty is far more than

“wellbeing” inequalities are fueling a

different location each year, Summits have

skin deep.

populist backlash, a wellness industry

taken place in the U.S., Switzerland, Turkey,

that’s become narrowly associated with

Bali, India, Morocco, Mexico and Austria.

The Future Is Mental Wellness

rich elites (those $300 yoga pants and

The next will be held at The Breakers, Palm

When it comes to mental wellness, our

Reiki sessions) will change. More wellness

Beach, Florida from Oct. 9-11, 2017.

world has a problem: depression and anxiety

businesses will give back to the “other

is skyrocketing, and by 2030, the former will be the #1 health issue, outranking obesity (WHO). So look for dramatically more

“healthy

mind”

approaches

in

coming years. Wellness retreats and spas

are

adding

neuroscientists

and

psychotherapists (like London’s ESPA Life at Corinthia Hotel). Meditation is not only

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INTERVIEW: Gatsby Spa |W| www.gatsbyspa.co.za |E| gphs@iafrica.com

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SOUTH AFRICA

Heidi Gavagnin Spa Director & Shareholder at Gatsby Spa

“Smile its your uniform.

All that you give you give to yourself.”

How would the association between your

What is your spa’s most unique feature

We treat every guest like a VIP and value

spa and Haute Grandeur Global Hotel

and selling point.

there feedback whether positive or

Awards impact on guest perception and revenue in your opinion?

negative. Each and every guest completes Our location, situated in The Gary Player

a comment card on leaving the spa

Country & The Palace of the Lost City

which we monitor daily – this valuable

Being part of the Haute Grandeur Awards

in Sun City Resort. The biggest and best

information helps is acknowledge brilliant

impacts positively positivity on all areas

Resort in Africa. A perfect international

employees and enhance any areas in

of the Spa operation. Its keeps the

family vacation destination which caters

which we may be lacking in attention to

standards & the service at the highest

for every desire from our luxury Spa to

detail.

level to meet with the expectation of any

golf enthusiast and Africa’s world famous

awards winning Spa.

big 5. We have been very privileged

How do you feel the Haute Grandeur

with our worldwide clientele consisting

Award will compliment your brand and

Grandeur

of celebrities, dignities, Mr President

its vision in 2017?

Excellence Award an important Award to

Mandela & Oprah Winfrey just to name

win in your opinion?

a few.

26 What

makes

the

Haute

By adding another Award to our wall of fame motivates each and every employee

To achieve global recognition with Haute

What is the secret to your success,

every day and excites the guests arriving

Grandeur

shows excellence in service

running a hotel that many regard as

to the levels of service they would except

and the highest standards. Its an absolute

outstanding following high customer

to receive with all the accomplishments.

honor to be part of this global association.

feedback scores?

Which category/categories are you participating in?

LUXURY SPA What exciting news about the spa can you share with us, any special plans for 2017 that you will be implementing?

We are extremely excited about the new & improved spa which we are adding into the Palace of the Lost City – Leading Hotel of the World and our Leading Spa of the world. The spa will consist of 10 treatment rooms with all the latest treatments – The ultimate in Luxury Spa & decadence.

What advice can you offer to young upcoming spa managers and therapists entering this exciting industry that would like to succeed?

Smile its your uniform.

All that you give you give to yourself.

If you don’t love it leave it – just because it’s called the beauty industry does not mean its all beautiful. Its long hours hard work and extremely challenging. When all your family and friends are on holidays you will be working your hardest. You of interviews and training.

You will meet different and interesting guests everyday of your

AFRICA

are the last person to have any treatments with the exceptions

life.

You will be rewarded with a new lesson on life very day with each person you touch.

You will become a Mother a mentor & a manager after your basic beauty therapy is achieved.

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INTERVIEW: Woodlands Spa |W| www.woodlandsspa.co.za |E| bookings@woodlandsspa.co.za

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SOUTH AFRICA

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Tania Pheiffer Managing Director of Woodlands

“Haute Grandeur Excellence Award will set us apart from the competition, elevating us into the global market.”

How would the association between your

heavenly scenery, coupled with holistic

We are competing in the destination

spa and Haute Grandeur Global Hotel

treatments in a glass enclosed treatment

health spa category.

Awards impact on guest perception and

room overlooking the river.

revenue in your opinion?

What exciting news about the spa can What is the secret to your success,

you share with us, any special plans for

Guests will be affiliating us with Global

running a hotel that many regard as

2017 that you will be implementing?

leaders in the spa industry thus making it

outstanding following high customer

more likely for them to choose us above

feedback scores?

We plan on adding a 5 star guest house,

another spa in the area, in turn creating

making it possible for more clients to come

more traffic through our doors which

Your whole experience with us is

on retreat, enjoying an energy recharge

leads to higher revenue.

personal. The owner is hands on. From

experience, from guests recovering from

your enquiry, right through to the end of

burnout right through to couples wanting

your visit with us, you will feel like a VIP.

to spend a romantic night away.

How do you feel the Haute Grandeur

What advice can you offer to young

Award will compliment your brand and

upcoming spa managers and therapists

its vision in 2017?

entering this exciting industry that would

What

makes

the

Haute

Grandeur

Excellence Award an important Award to win in your opinion?

It will set us apart from the competition,

like to succeed?

elevating us into the global market.

It will propel us into the Global market, What is your spa’s most unique feature

making our vision of being a destination

Always keep on improving yourself, keep

and selling point?

holistic retreat a reality.

on training. Work with passion and treat every single guest as if they are your only

The fact that we are located in a hidden

Which

gem, only a few minutes from the hustle

participating in?

and bustle of the city, you can experience

category/categories

are

you

priority. Be generous, listen to client’s needs, be flexible with out of the ordinary enquiries and always keep it personal.

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AFRICA

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SOUTH AFRICA

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Mommy Wellness Group Mommy Wellness is an International franchise business. We specialize in pregnancy massage and baby massage.

We also cater for the family as whole with our other services namely: Daddy Wellness, Urban Teen Wellness and Baby/ Toddler Wellness. All of our Salons have a Play Den with a trained nanny that will look after the kids while mom and dad enjoy their ‘Time Out’. Our concept is unique locally as well as internationally. Our Moto is: A Happy mom = a happy family.

Franchise opportunities available locally as well as internationally.

We have 5 branches locally – one in Windhoek, Namibia and a Master franchise in the GCC. |W| www.mommywellness.co.za |E| info@mommywellness.co.za

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AFRICA

INTERVIEW: Le SPA with L’Occitane |W| www.sofitel.com/5213 |E| H5213-TH@sofitel.com

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THAILAND

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Suttinee Kaewsuwan Spa Manager

“Today’s guest is better informed and confident.”

How would the association between

for excellence and attract guests for our

professional therapists ensure a unique

your spa and Haute Grandeur Global

exclusive spa treatments.

experience. Operating a successful spa

Hotel

Awards

impact

on

guest

perception and revenue in your opinion?

is about paying attention to the details What is your spa’s most unique feature

and providing luxurious treatments that

and selling point.

can be tailored to each guest individual

Since the Haude Grandeur Global Spa

needs.

Award winner selection process is based

Le SPA with L’Occitane invites guests

on actual guest reviews and site visits,

to embark on a unique spa journey

How do you feel the Haute Grandeur

it directly reflects the experience of our

that combines French-Mediterranean

Award will compliment your brand and

valued guests. It gives us the opportunity

philosophies with the finest traditions

its vision in 2017?

to recognize and adjust our existing

of Thailand’s healing arts, all using

service level to customers’ needs so we

L’Occitane’s premium beauty products.

can continually strive for perfection.

Today’s guest is better informed and confident. They are willing to try new

What is the secret to your success,

things, seek out information, and also

What makes the Haute Grandeur

running a hotel that many regard as

share their experience with others. To be

Excellence Award an important award

outstanding following high customer

the recipient of such a prestigious award

to win in your opinion?

feedback scores?

would verify our beliefs in our product and will certainly help our branding for

The Haude Grandeur Global Spa Award

At Sofitel Bangkok Sukhumvit we infuse

is an internationally renowned award.

each guest experience with French joie

Sofitel

the

de vivre or the joy of life, and enrich it

Which category/categories are you

brand’s flagship property in Southeast

with warm Thai hospitality. Our tranquil

participating in?

Asia. The awards and our luxurious

urban spa is designed to enhance the

hotel complement each other. Winning

wellbeing of our guests. With service

the award would further our reputation

from the heart, our and well-trained

Bangkok

Sukhumvit

is

2017.

Best Hotel Spa.

What exciting news about the spa can you share with us, any special plans for 2017 that you will be implementing?

In 2016, we hosted our first Global Wellness Day on June 10th. This year, we will once again hold this successful event and participate in the global program which is about increasing awareness of wellness. We are committed to this cause and provide healthy options for dining with the Sofitel Delight Menu, memberships that include access to our gym, So FIT. Also in 2017, we plan to do more for our honeymoon and romantic couples. Our signature couples’ room with a Jacuzzi is extremely popular and we plan to promote it with additional treatments.

What advice can you offer to young upcoming spa managers and therapists entering this exciting industry that would

Each type of spa attracts a different

ASIA

like to succeed?

type of customer with specific needs and demands. Thus, you need to Identify which market segment you want to serve and then design your service menu, decor, retail offerings and environment around that segment.

Furthermore, spa managers should be aware of trends in the industry and guest expectations. The combination of knowledge, experience and service from the heart are the most important factors for success in the spa industry.

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THAILAND

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Infinite Luxury Spa at Kata Rocks

Infinite Luxury Spa is the holistic heart and soul of the awardwinning Kata Rocks residential resort, Phuket’s most desirable luxury lifestyle destination.

Infinite Luxury Spa is a wellness sanctuary for extraordinary pampering,

unforgettable

rejuvenation

and

exceptional

experiences that provides an exceptional experiences uniting body, mind and spirit.. The spa offers a range of bespoke, holistic face and body treatments along with tailored sessions by visiting consultants who are top experts in their respective fields, including yoga teachers, healers, spiritual advisers and wellness mentors. Highly trained Thai therapists offer impeccable, personalised service that creates a real connection with guests. They are so skilled, (most have been at Kata Rocks since pre-opening), soothing and gentle that it takes willpower not to drift off during a session.

|W| www.katarocks.com |E| spa@katarocks.com

The spa philosophy blends the beyond organic lifestyle of

experience, Kata Rocks also has a one-bedroom ‘Spa Villa’, with

ILA spa products with its own ‘me time’ approach, seamlessly

its own fully equipped private treatment room, that allows for

integrated with the latest spa technology in eight luxury

daily spa massage treatments in the privacy of one’s very own

treatment rooms and suites. Each one is uniquely designed

luxury pool villa.

around specific treatments; two couple’s suites come complete

The resort is now the proud home of Asia’s leading and most

with a luxurious bathtub. A chromotherapy room for coloured

transcendent superyacht event, the Kata Rocks Superyacht

light therapy includes a state-of-the-art Italian-made Iso-

Rendezvous (KRSR). The inaugural KRSR in December 2016

Benessere water massage bed for aiding spinal integration.

also helped fuel a massive increase in ownership interest at

There is also a Thai spa massage room, dedicated pedicure and

Kata Rocks when the resort’s holding company launched its

manicure studio for hand and foot pampering, plus consultation

Infinite Luxury Club.

room where each spa journey begins with a personalised one-

The Infinite Luxury Club (IL Club) offers members a luxurious

on-one evaluation.

lifestyle opportunity underpinned by sound investment for either full property ownership or fractional investment. After

A Metronap rest pod room for stress reduction and

purchase, there are no additional charges for IL Club membership

contemporary tropical relaxation patio offer after-treatment

because individual Kata Rocks owners and fractional property

chill down options. A state-of-the-art fitness centre connects

owners are both automatically enrolled in the IL Club with full

to Infinite Luxury Spa, with its modern steam room and infrared

benefits.

sauna, for those who wish to train and spa in tandem. Savvy personal trainers, both local and international, are available to

IL Club benefits are too numerous to list, but of course include

help guests achieve optimum fitness results.

annual invitations to exclusive in-house and international sporting events such as the KRSR, plus a 20% discount on all

The extensive spa menu invites guests to create individual

treatments at the Infinite Luxury Spa.

programmes of traditional holistic therapies, high technology spa treatments or a customised combination that includes the and bespoke holistic wellness treatments positions Infinite Luxury Spa as pioneer in the luxury spa sector.

Infinite Luxury Spa has consistently been recognised as one of

ASIA

best of both options. This union of cutting-edge spa technology

Asia’s best, winning the ‘Best Boutique Luxury Spa Asia’ and ‘Best Luxury Emerging Spa Thailand’ awards at the World Spa Awards in both 2015 and 2016. In 2015 it was also named ‘Best Boutique Luxury Spa’ by Luxury Spa Asia.

This unique soul and award-winning identity makes the Infinite Luxury Spa a natural extension of Kata Rocks. The resort has received over 40 international property and hospitality awards, including ‘Asia’s Leading New Resort’ and ‘Asia’s Leading Villa Resort’ at the most recent The World Travel Awards in London after being named one of the 25 best hotels in South East Asia

by Conde Nast Travelers 2016 Readers’ Choice Awards.

Kata Rocks is a sophisticated, modern resort in one of the world’s most romantic beachfront destinations, perfectly located on Phuket’s sunset west coast. It features 34 palatial Sky Villas of one to four bedrooms, each offering its own private infinitypool, expansive living and dining areas plus superbly appointed bedrooms and bathrooms. For those seeking the ultimate spa

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MALAYSIA

Avi Spa Sdn Bhd AVi-spa is a luxurious 6,250 square feet standalone double storey spa pavilion built above water. This award-winning

36

spa is Peranakan culture inspired. The spa is located in Avillion Port Dickson, a 5 star beach resort located just an hour drive from Kuala Lumpur, the capital city of Malaysia.

|W| www.avispa.com.my |E| res@avillionportdickson.com

ASIA Within the spa pavilion, there is the avi suites, consisting of

Savour a light and refreshing High tea and evening cocktails

both single and couple suites, avi space for short treatment

which are served daily in the aVi lounge while enjoying the

and corporate wellness events and avilounge, where refreshing

panoramic view of the Strait of Malacca while waiting to treat

drinks and meals are served.

your sight on the breath-taking sunset.

aVispa is a sanctuary of seclusion from daily life, where stillness,

Discover Harmony with aVi Spa in Avillion Port Dickson!

simplicity and silence fuse into a contemplative space to create a refuge for elements of solitude to allow body and mind to arrive at an optimum balance of aura and peace.

At aVi spa, guests can enjoy a restful, rejuvenating escape to reconnect to nature’s elements, beauty and oneself. Unwind with spa treatments that fuse traditional healing methods using the best spa products, promising an escape in pure relaxation & indulgence for guests who are tired of the hustle & bustle of city life.

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SINGAPORE

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My Cozy Room Boutique Spa

Nestled in an atmospheric and intimate uniquely-Singaporean colonial-era shophouse, My Cozy Room is a haven of comfort and tranquility just off the bustling Orchard Road shopping belt. This award-winning boutique spa provides an array of skin and body treatments, where you can enjoy our specially designed range of treatments, all while feeling like a princess.

My Cozy Room use only products from the internationallyrenowned German skincare label BABOR, unmatched beauty pioneers with a focus on natural products and innovative active ingredients that will target all your skin concerns. Combined with the skilled and gentle touch of the therapists, each visit will leave you feeling thoroughly relaxed and rejuvenated. Most importantly, you skin will see real results.

|W| mycozyroom.com.sg |E| info@mycozyroom.com.sg

The most recommended signature treatments at My Cozy Room are: For face treatment: The quintessential Cozy experience is the Signature Bespoke Facial, a holistic and effective treatment beloved even by celebrities and beauty queens.

Each session starts with a detailed and knowledgeable analysis of your skin, and you can feel free to discuss your needs and concerns with their friendly consultants. Based on your skin’s particular condition, your facial will be tailor-made to help you achieve a healthy and radiant complexion.

From the charming ambience to the skilled touch of each therapist, and a focus on achieving real results, each visit will leave you feeling utterly relaxed, rejuvenated, and like you’re glowing from within.

For more intensive skincare needs, don’t miss the truly deluxe Premium Illuminating Facial, the best secret for clear and blemish-free skin. Named Singapore’s best pre-wedding facial, this clarifying and nourishing treatment will give your

For a total body indulgence:

ASIA

face the extra TLC it needs, so it can achieve a dewy radiance.

The 4-in-1 Floral Indulgence Massage, a Cozy Original Creation is a lavish all-inclusive treat. Whether it’s jet-lag or work that has you feeling out of sync, this will help you feel uplifted and energized.

Following an invigorating Rose Petal Back Scrub where it can help you out with those “hard-to-reach” spots, Hot Stone back therapy will melt away your aches and pains. Your circulation will get a boost from the relaxing Full Body Massage with pressure just the way you like it. The body therapy ends off with a Crystal Eye massage to alleviate puffiness, and give your eyes instant relief.

You will be in good hands with My Cozy Room. Not only is My Cozy Room being awarded for Haute Grandeur Hotel & Spa Awards, they are also named the Best Boutique Spa in Singapore at the prestigious World Luxury Awards, with their personalised service quality placing them amongst some of the world’s best spas.

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MACAU

Crown Spa Macau

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|W| www.crown-macau.com |E| crownspa@cod-macau.com

Crown Spa of Crown Towers, City of Dreams is one of the most luxurious spas in Macau. Located at Level 3 of Crown Towers at City of Dreams, Crown Spa spans over 3,500 square meters, offering the ultimate, rejuvenating spa experience in a contemporary and resort-style setting.

Crown Spa features sophisticated wet spa facilities for both male and female guests aged 18 and above, including vitality pools, saunas, Hamman steam and experience showers.

Featuring eight luxury treatment rooms, including one Villa Couples Room, the spa never overlooks the luxury of privacy by offering wide range of facial, body and massage treatments.

Crown Spa Salon offers a wide range of hair and beauty treatments from hair styling and male grooming to manicures and pedicures. The six-seat hair and beauty salon comprises a six-station nail bar, three stations for make-up and barber shaving services and a dedicated beauty room.

Crown Spa Signature Treatments Exclusive to Crown Spa, a number of unique signature treatments have been developed to deliver rejuvenating results to guests seeking an enhanced state of wellness.

Crown Indulgence Experience – This repairing ritual combines with Crown Spa’s Hero Treatments for overwhelming results.

The tension-busting back, face and scalp treatment with Crown Shell is seamlessly fused with the results-driven Brightener Facial to deliver an energizing, revitalizing full body treatment that returns luminosity and vivacity to the body, face and mind. A special application to the back of the hands reduce uneven pigmentation and hydrate this delicate area.

Pearl Paradise – A luxurious, skin nurturing journey takes

ASIA

of Radiance Mask, rich in AHA and BHA, helps to smooth skin,

inspiration from mineral-rich pearls and marine active ingredients to offer the ultimate in indulgence and relaxation.

Crown Spa therapists will tailor the treatment to your needs, using specific massage techniques, a pearl-infused body scrub and a marine-active body wrap with individually selected skin smoothing products to achieve your desired results.

Peaceful Harmony - This treatment combines a stressreleasing scalp massage and an aromatherapy body massage to restore complete equilibrium, peace of mind and bring deep relaxation to body and spirit.

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THAILAND

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ASIA

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SPAIN

Vair Spa

Vair is meant to deliver truly life-changing experiences through enjoyable Spa sessions: targeted on guests during or after challenging times for any reason to bring spirituality into daily life and holiday experiences. This is made through a joyful attitude towards sharing and life to offer a different possibility to get to know our true nature and get in tune with it through psychological and experiential spa consultations.

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|W| www.vairspa.it |E| reservations@borgoegnazia.com

Vair is an authentic temple dedicated to pursuing wellness and true mental happiness, where Patrizia Bortolin, the spa director, oversees a community of talented and original therapists.

Among them is Stefano Battaglia, an orthobionomist, extraordinary body therapist, expert in recovery from emotional or physical traumas and mindfulness trainer, nicknamed ‘The Shaman’. Stefano is the star of Vair and the co-author of this innovative and exciting wellbeing space. The Avemmarì treatment was pioneered by him, an inner journey to learn how to live in harmony with your own body, essential in times of extreme stress or profound imbalance, as well as in the treatment in joint pain. All of Vair’s treaments and programmes go beyond the classic wellness offering: they are magical paths which lead to inner happiness through caring for the body and the gratification of the senses.

Essential before starting a spa journey with Vair is a consultation with Patrizia Bortolin or one of the consultants.

Rather than simply collecting information, experts carry out an analysis which allows for a tailored itinerary to be created for each guest, mixing psychosomatic naturopathy, aromatherapy, colortheraphy and life coaching techniques.

The journey is composed of beautiful treatments which make menu. Each programme integrates innovative and classic body therapies with dances such as Self-Esteem dance, body & mind balancing, contact improvisation and healing popular dances and rituals to allow guests to connect with their bodies

EUROPE

up a ‘collection’ of several programmes within the Vair spa

and ease anxiety.

Each programme naturally has different objectives. The goal is a personalized ‘life-change’. The highlights are on: Tarant, inspired by the phenomenon of Tarantism and dedicated to women, combines amazing spa experiences to revolutionary sessions and healing meetings; Nata Manir is the finest programme, for “seekers” only, managed by Vair’s Shaman, to enhance harmony between body and mind, to find balance and connect with one’s true nature.

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INTERVIEW: Cavalieri Grand Spa Club |W| www.romecavalieri.com |E| ROMHI.GuestServices@waldorfastoria.com

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ITALY

46

Gabriel Halmagyi Grand Spa Manager

“Keep up-to-date with industry best practices and the latest innovations”

How would the association between your

outdoor pools, our location overlooking

spa and Haute Grandeur Global Hotel

Rome

Awards impact on guest perception and

facilities. Our partnership with La Prairie

revenue in your opinion?

further enhances the Spa experience and

and

newly

renovated

fitness

our offer towards guests of the highest Our association with HGGHA would

quality products and services.

contribute positively in consolidating our position as one of the most recognized

What is the secret to your success,

and successful Spas worldwide.

running a hotel that many regard as outstanding following high customer

What

makes

the

Haute

Grandeur

feedback scores?

Excellence Award an important Award to win in your opinion?

It is important to listen to your customers.

Their preferences and feedback give you

The HGGHA would bring another level

a clear path to ensuring excellent service

of prestige and recognition to the Rome

and offering the most luxurious Spa

Cavalieri Grand Spa Club adding to its

experience.

reputation as one of the most luxurious Spas in the world.

How do you feel the Haute Grandeur Award will compliment your brand and its

What is your spa’s most unique feature

vision in 2017?

and selling point.

The HGGHA is an important recognition Our Spa’s unique features, especially

of the work done to date on creating an

during the summer months, are the

unforgettable experience for members

and hotel guests at the Cavalieri Grand Spa Club. Our vision of becoming the most innovative and luxurious Spa will be further consolidated by receiving this accolade.

Which

category/categories

are

you

participating in?

The Rome Cavalieri Waldorf Astoria is participating in the category Best Fitness Spa. What exciting news about the spa can you share with us, any special plans for 2017 that you will be implementing?

Following our complete refurbishment of the fitness area, in 2016, with brandnew state-of-the-art Artis equipment by Technogym we are looking to continue in 2017 with revamping parts of the Spa. We will also look to add some exclusive Spa as well as creating a hair salon for an expanded beauty and wellness offer for members and hotel guests.

EUROPE

amenities with our partners La Prairie,

What advice can you offer to young upcoming spa managers and therapists entering this exciting industry that would like to succeed?

The best advice I can offer to upcoming Spa managers and therapists is to keep up-to-date with industry best practices and the latest innovations. This will allow you to implement new ideas and better respond to customer needs.

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ASIA Asia is not only known as the world’s largest and most populous continent, but prides itself in outstanding luxury hotel experiences and impeccable service.

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MIDDLE EAST

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THAILAND

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Villa Karpe Diem |W| www.karpediemvilla.com |E| stuart@sunshinesamuivillas.com Karpe Diem is designed for lovers of the outdoors; 950 m2 of internal and external living spaces. The villa opens up completely giving way to expansive terraces with an abundance of outdoor relaxing options, and infinite shades of blue as the two large infinity pools merge with the Gulf of Thailand. A lush garden of 3,000 m2 with an abundance of fruit trees and vegetation ensures absolute privacy.

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ASIA

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THAILAND

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The Sea Koh Samui Boutique Resort & Residences |W| www.theseasamui.com |E| book@theseasamui.com Treat yourself to the tropical island vacation of your dreams at The Sea Koh Samui Boutique Resort and Residences. Nestled on an idyllic palm fringed beach with crystal clear waters, the resort commands spectacular views over the magical Gulf of Thailand and the surrounding islands.

The Sea Koh Samui Boutique Resort and Residences is a beachfront resort set among luxuriant gardens sea view. Our pool villas and suites include Three Bedroom Presidential Pool Villas, Two Bedroom Suite Sea Views and One Bedroom Suites. They are all designed with easy tropical living in mind and aim to create the atmosphere of a home instead of a hotel room.

Our spacious pool villas and suites with fully equipped kitchens are the perfect place for a honeymoon to families and groups of friends to unwind on holiday together with the comforts and convenience of a home away from home.

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ASIA

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THAILAND

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Sawaddi Patong Resort & Spa |W| www.patongsawaddi.com |E| book@patongsawaddi.com Sawaddi Patong Resort & Spa is unique among hotels in Patong for its authentic Phuket style design inspired by the rich heritage of Sino Portuguese architecture still found in the original shop houses of old Phuket town. Known for its harmonious blend of both Chinese and European motifs this style is perfectly adapted for comfortable tropical living.

All our accommodation categories, whether superior, deluxe or suites are significantly larger than standard and we provide a high level of personalize with Thai Hospitality service.

We pride ourselves on serving some of the finest cuisine available in Phuket in our three outlets, Roydi restaurant, the Poolside Bar and Ploendi alfresco BBQ Terrace each with its own character and menu.

Our comprehensive facilities also include a full services spa, fitness room, two bar, billiards, table tennis, a dedicated kids play room and free wifi.

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ASIA

CHINA

Regalia Group |W| www.regalia-group.com H AUTE GR A NDE UR |T | + 2 7 ( 0 ) 8 6 1 AWA R D S |E | I N FO @H AU T EGR A ND E U R .COM | W | HAU TEGRA NDE U R.COM

|E| reservation1@regalia-group.com

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At Regalia Group we share the same passion and advocate the concept of eco tourism, healthy lifestyle and sustainability, whilst providing eco resort facilities, wellness, outdoor adventures, organic food, corporate team building and other services. Our slogan is: “Creating extraordinary experiences, leaving eternal memories”. We strive to share our passion by creating unique tourism destinations for the family to enjoy.

“Creating extraordinary experiences, leaving eternal memories” We strive to provide a unique travel experience, connect and share our passion with people from all over the world.

Regalia Group is specialized in developing and operating tourism destinations.

With the international capability of using the best team and forward thinking, Regalia Group is able to provide tourism development destinations to each unique location.

Andaman Village Let us bring you into the world of nature!

Andaman village by Regalia Group is an innovation of travel experience. It’s a combination of high-end hotels, resort facilities, forest adventures, outdoor activities, water sports, organic farm, restaurants and more. There is nothing like a day at the eco village with so much fun and excitement for everyone!

Flying Fox Adventure Park Outdoor Sports Adventures are waiting for you!

Experience fun, excitement and joy! Flying fox is a leading brand of outdoor adventures. All facilities are designed according to ACCT (Association for Challenge Course Technology) standards. It symbolizes a fox, which is adventurous, nimble, resourceful and clever animal. Flying Fox provides travelers with outstanding service, fun and long lasting memories. Discover nature; enjoy the excitement of the forest adventure! Challenge yourself and get stronger, healthier and braver!

Regalia Resort & Spa

Simplify your senses!

City Resort

Step away from the busy city life, take some time to slow down,

Regalia Resort & Spa are boutique resorts that are located

nurture yourself and reconnect with nature! The concept of

in the best scenic areas of the cities. Each resort is designed

Andaman brand was created to share our desire to strip away

luxuriously considering the guests’ comfort and convenience

the busy cosmopolitan city lifestyle and get back to life and

in mind, offering wide range of facilities and activities for

nature in a purer form. Andaman by Regalia Group provides the

individuals, families and groups.

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Andaman Resort

overall wellbeing aspect through a village styled resort design, modern facilities, sustainable mechanical equipment, ecological

Regalia Serviced Residence

building codes, and expansive views of the natural reserve. We

Your home away from home

ensure that our guests can relax and luxuriate in nature through

Offering convenient location, Regalia Serviced Residence

an eco-friendly way.

provide the best in home comfort and the full amenities.

Whether you are travelling with family or on business, we can ensure that you will feel like home.

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INDIA

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Hilton Shillim Estate Retreat & Spa |W| shillimretreatandspa.hilton.com |E| PNQSH.RES@hilton.com Hilton Shillim Estate Retreat & Spa, nestled in the beauty of wilderness in the mystic mountains of the Western Ghats - a UNESCO World Heritage Site and one of the world’s eight hotspots of biological diversity, is a holistic lifestyle retreat to deliver personal wellness programmes in a professional manner.

Shillim Spa integrates the ancient philosophic, spiritual and artistic wisdom of South Asia with modern international practices to re-fresh and re-inspire the body, mind and spirit.

Spread across 320 acres and embedded in lush fields, surrounded by water and nested in a rich, fertile valley, the retreat is the largest and most comprehensive spa facilities in Asia with 17 treatment rooms offering holistic and ayurvedic practices in a unique and magical environment that helps you establish healthy habits for life.

Shillim Spa uses a holistic approach to help you conserve and amplify life forces in order to embrace health and fitness for life. Inspired by the ancient healing culture of Asia, Shillim Spa also integrates the Three Pillars of transformative wellness - physical, emotional and mental, which are prerequisites for all forms of healing. The wellness treatments are personalized after an initial consultation with professional lifestyle consultants to achieve individual health goals. Shillim imbues a serene and conducive environment where all the five elements come together to harmoniously cooperate in each individual’s life.

Shillim Spa offers an astounding range of choices to get you moving and increase your energy with activities like Yoga, Pilates, Painting, Pottery and Cooking. One can also explore the area on a pedal bike or a horse or even simply trek through the lush forest. The glimpse of rich flora and fauna at the foothills of Sahyadri invites you to halt your stressful daily routine and gift yourself health, wellness & serenity.

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What also sets the Shillim Spa apart is ‘The Green Table’ – a spa restaurant, where the menu is inspired by fresh, seasonal produce that strives to reinstate health, vitality and wellbeing through careful cooking techniques. The spa restaurant draws inspiration from the ‘Farm to Table’ concept by offering food that is nutritious, healthy and yet flavourful.

The wellness programmes are a beautiful blend of spa treatments, yoga, meditation and activities that offer a holistic approach towards achieving the best results in a safe and nurturing atmosphere. The open Yoga pavilion that overlooks the breath-taking scenes of the Western Ghats and the cool, extremely serene underground meditation cave are the best places in the retreat conducive for all kinds of yoga practices that will help you achieve your goal of eternal bliss.

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MALAYSIA

Campbell House Penang |W| www.campbellhousepenang.com |E| info@campbellhousepenang.com

Nestled in the heart of one of the most exciting UNESCO cities in South East Asia Campbell House has established itself as one of the best Boutique Hotels to stay when visiting Georgetown, located in the heart of China Town with fantastic street food, art and heritage all within walking distance of this grand 100 year old shop house.

Campbell House opened its doors in July 2011 offering 11 unique and individual rooms decorated with an eclectic mix of Colonial and Asian charm with luxury comforts for the discerning traveller. Service and attention to detail is what sets this hotel apart, tailored advice for each guest to ensure a memorable trip to the Pearl of the Orient. This year we are excited to announce an additional room named Malaya a slightly more modern design encompassing traditional Batik fabrics and wood carvings to create an impressive focal point in this warm and cosy room.

Campbell House offers guests a home from home ambience; rooms are equipped with Nespresso Machines, mini fridge stocked with homemade drinks and afternoon tea surprises, soft furnishings and huge heavenly beds. Enjoy areas to relax such as the small library comfortable for reading or to catch up on emails, the roof terrace is a great place to chill out in the evening with a cocktail, the perfect spot to watch the events of local life in the heritage city unfold. Our onsite Italian restaurant IL Bacaro serves ever changing homemade Chef Specials popular with

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locals and tourists, and stocks an extensive wine list not seen anywhere else in Malaysia imported directly from Italy.

In an ever-growing competitive market we are thrilled to be voted Travellers Choice for 2017 from TripAdvisor, holding onto our number 1 position since opening, each year we have seen the support from our guests grow and were overwhelmed with the votes to help us achieve a Luxury Hotel Global award in 2015. It is with great excitement to be shortlisted in the Haute Grandeur Awards and we hope to show that small individual hotels can exceed in service and comforts that are usually dominated by the hospitality big brands.

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#Hau teGrandeur

W W W. H A U T E G R A N D E U R .C O M

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THAILAND

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Chaweng Regent Beach Resort |W| www.chawengregent.con |E| bkkrsvn@chawengregent.com A stunning beachfront resort, situated on the most famous beach on Koh Samui, Thailand. At the heart of the lively area, conveniently located only a short walk away from the restaurants and shopping center.

The 155 rooms and suites provide touch of luxury to every moment of your experience with the freshly-expanded rooms, the stylish “Grand Premier Family� are now ready to welcome guests, bright and furnished in a contemporary design with a full range of facilities and perfect for the couple and family to enjoy our fresher new look at Chaweng Regent Beach Resort. Escape the limits of time to pamper yourself at the brand new look of Escape Spa which is ideal for relaxation and rejuvenation for everyone.

Chaweng Regent Beach Resort offers guests to enjoy the beauty of nature and the entertainment with the very best location to suit all tastes.

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JAPAN

ANA InterContinental Tokyo |W| www.anaintercontinental-tokyo.jp

|E| reservation@anaintercontinental-tokyo.com ANA InterContinental Tokyo is located in the Tokyo’s vibrant business and commercial districts and only a short distance from some of the most renowned spots such as Ginza, Roppongi and Shibuya.

It boasts of 844 comfortable and contemporary rooms including 43 suites, over 20 meeting venues for up to 2,000 delegates in cocktail style and endless dining

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choices in 11 restaurants and bars, including Two Michelin Star restaurant Pierre Gagnaire. The Club InterContinental with Tokyo’s largest Club lounge on the 35th floor offers new world class facilities, exceptional service and breathtaking views of Tokyo’s major landmarks and Mount Fuji from high above the bustling metropolis below.

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HONG KONG

The Park Lane Hong Kong, a Pullman Hotel |W| www.parklane.com.hk |E| info@parklane.com.hk Following a rebranding in January 2015 and a recent completion of a USD38million-dollar makeover, the 832-room The Park Lane Hong Kong, a Pullman Hotel brings a refreshing experience to travellers staying at the hotel with its unique F&B concepts, state-of-the-art meetings facility and innovative hotel lobby design.

Ideally located in the heart of Causeway Bay, the hotel features one of the most spacious guestrooms in town with dazzling city views of Victoria Harbour and Victoria Park. Housed in a 28 floor building, it has three dining outlets - PLAYT, offering signature Cantonese dishes and international buffet menu options, SKYE Roofbar and Restaurant offering signature cocktails and contemporary French cuisine with stunning views of the city skyline and Ebb & Flow Lobby Lounge featuring afternoon tea and exotic coffee brews. Located on the 26th to 28th floors are 13 natural day light meeting rooms that can accommodate up to 480 guests. Corporate travellers can look forward to the newly renovated Executive Lounge for a quiet morning breakfast and evening drinks to unwind. Leisure facilities include a 24-hour Fitness Centre offering sauna and steam-rooms.

“The revamp is not just a cosmetic upgrade but a shift of the hotel character to offer hyper-connected travellers innovative design concepts with our chic and trendy F&B offerings, ” said Luc Bollen, General Manager of the Hotel. “Guests

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can look forward to enjoying the brand’s signature comfort and service offerings at The Park Lane Hong Kong, a Pullman Hotel with its modern design with clean lines.”

Pullman Artist Playground, the brand’s signature global art initiative is currently displayed at the hotel till February 2017 features Hong Kong-based US photographer Michael Kistler’s Urban Nightscapes series, “Melt with you”. The exhibition displays the brand’s signature elements through art, design and local culture.

OF T

HE

MO NT

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PIC K

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INDONESIA

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Karma Kandara |W| www.karmagroup.com |E| res@karmaresorts.com Situated at the edge of a dramatic cliff top, perched along Bali’s famous ‘Billionaire’s Row’, Karma Kandara is a multi-faceted beach side playground offering larger groups the luxury of spacious, multi-bedroom pool villas, three world-class restaurants and five-star amenities that appeal to guests of all ages.

Equally designed for romantic getaways, as it is for families and friends traveling together, the resort’s spacious pool villas range from two- to five-bedrooms, offering a unique collection of private residences that is second to none. Designed to bring Bali’s enchanting natural beauty within, each villa enjoys a contemporary design with tropical gardens and a contemporary pool. Stylish island furnishings, a gourmet kitchen, spa-inspired en-suites, and state-of-the-art media complete the home-away-from-home experience.

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THAILAND

Four Seasons Resort Koh Samui |W| www.fourseasons.com/kohsamui/ |E| reservations.thailand@fourseasons.com Four Seasons Resort Koh Samui is an away-from-it-all hillside resort set amid the stunningly beautiful Gulf of Thailand. Spacious Pool villas nestle tropical gardens, conserved coconut groves, and the glorious amphitheatre of sky, sea and exotic island.

Explore the Secret Garden Spa with unique treatments and techniques. Dine delectably at hillcrest or beachside. Glide through the 50-metre Infinity Swimming Pool. Sit back and relax at CoCoRum bar, boasting authentic and extensive collection of rums in Thailand. Sip something special as you survey the exotic ambiance and savour the exquisite cuisine and music of Latin America. Splash in

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the private bay. Encounter a pristine world of white sand beaches, vibrant reefs, rainforest and sunshine.

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THAILAND

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Crown Lanta Resort & Spa |W| www.crownlanta.com |E| rsvn@crownlanta.com We invite you to experience the privacy and natural setting of our 4 star boutique resort. With our property stretching across acres of park-like land it boasts gentle hills alongside steep cliffs overlooking the sea, an intimate and private white sand beach, as well as access to the island’s Klong Dao Beach.

Throughout our 83 generously-sized rooms and villas you’ll get the feeling of Thai contemporary architecture meets gracious Thai hospitality. Relax beside one of our two resort pools, enjoy the tastes of Thailand at our on-site restaurants, and be pampered at our rejuvenating Infinity Spa. In the evenings, sit seaside at our Reggae Bar and enjoy a cocktail while experiencing one of the best shows on the island – the sunset.

The island of Lanta is still regarded as a green paradise where you will find splendid scenery such as rugged tree-covered hills, mangroves, small local villages, a National Marine Park, gorgeous vistas, and nine white sandy beaches.

Our resort is ideally located, giving you the privacy of paradise, while also offering access to all the sights and sounds Koh Lanta has to offer.

Crown Lanta has created lasting and vivid memories for guests worldwide, let us have a place in your heart as well.

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AFRICA Here we introduce properties to you that has been shortlisted for the 2017 Haute Grandeur Awards & which comes highly recommendable.

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AFRICA

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EGYPT

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Sofitel Cairo El Gezirah |W| www.sofitel.com |E| H5307-re@Sofitel.com

Sofitel Cairo El Gezirah located on Gezirah Island, on the Nile River in the

Notorious for offering premium business facilities, the hotel is a

city center, 2 km from the Egyptian Museum, 15 km from the pyramids

sophisticated venue for conferences, seminars & corporate events.

and Sphinx and 19 km from the International Cairo airport.

Equipped with seven state of the art meeting and events rooms, that have the capacity to hold between 20-500 guests.

This luxury hotel offering 433 rooms and suites, 8 restaurants and bars all are overlooking the Nile, with an Oriental inspiration designed by Pierre-

Stunning views from your balcony let you appreciate different aspects of

Yves Rochon.

Egypt; the Nile river, the Mosque of Mohammed Ali or the Pyramids. So too does the dĂŠcor of your room.

Enter So SPA and prepare for a spectacular show. The infinity pool seems to flow into the Nile; above this, a huge Jacuzzi overlooks the pool through a giant glass wall and seems to blend into this magnificent scene.

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AFRICA

INTERVIEW: Radisson Blu Hotel, Dakar Sea Plaza |W| www.radissonblu.com/en/hotel-dakar |E| reservations.dakar@radissonblu.com

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SENEGAL

Jorgen Jorgensen General Manager of Radisson Blu Hotel, Dakar Sea Plaza

“Each staff member should be empowered to take in charge their own decisions”

How would the association between your Hotel and Haute

Modern and design 241 rooms 05 stars Radisson Blu Hotel

Grandeur Global Hotel Awards impact on guest perception

in Dakar facing the Atlantic ocean and ideally located at

and revenue in your opinion?

12 km from the airport and 7 KM from the city center and connected to a an international shopping mall.

Haute Grandeur is an international awards recognized worldwide while Carlson Rezidor Hotel Group is an

Complimentary High speed internet access for all lodging

international Hotel chain known for its fast growing and

guests and Meetings participants with a debit of 100 MB.

excellence of service.

The association of Radisson Blu Dakar Hotel as part of Carlson

12 meeting rooms including one of 500 sqm, one of 300 sqm,

Rezidor Hotel group with the Haute grandeur awards will

and several very comfortable workshop rooms from 25sqm

definitely increase the notoriety of our 5 stars property at a

to 140 sqm.

global level and encourage corporate clients and international 86

firms to use the hotel as their preferred business destination

A 700 sqm of garden facing the ocean and dedicated to

in West Africa and Senegal.

gala dinners, banquet and cocktails, a patio of 400 sqm also dedicated for gala dinners, banquets and cocktails

What makes the Haute Grandeur Excellence Award an important Award to win in your opinion?

04 international restaurants including one gastronomical restaurant, one “Rotisserie” restaurant and one Little Buddha restaurant

The audience of the awards is a very large one and Haute Grandeur awards is very well known in the Hotel industry

An infinity olympic swimming pool

worldwide.

Modern security equipment with professional security What is your Hotel’s most unique feature and selling points.

teams

An international spa including a complimentary fitness

revenue and GOP. Each failure should be a fantastic chance

center and a hammam, sauna swimming pool, 08 massage

to learn and develop their own skills.

rooms.

Each staff member should be empowered to take in What is the secret to your success, running a hotel that many

charge their own decisions and should be guided by strong

regard as outstanding following high customer feedback

leadership to develop their skills.

scores?

The future General Managers generation will have also to The success of our hotel is due to the fact that all the hotel

be flexible, able to anticipate quick market changes by being

staff members, me the first, are fully involved in the client

proactive and taking in advance the best decisions for their

satisfaction through total dedication in terms of service

customers and their business.

provided by each individual as real hotelier. For us the sky has no limit when it comes to make the client happy.

Our success is also due to the fantastic team spirit that we all have to overcome challenges and to a strong Management team with an exceptional leadership.

How do you feel the Haute Grandeur Award will compliment your brand and its vision in 2017?

Haute Grandeur Award is dedicated in promoting excellence and will compliment our unique “Yes I can” philosophy and so

Which category/categories are you participating in?

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our brand as one of the best in the world.

We are participating as a “Best Business Hotel”, “Spa Hotel” and “Best General Manager”.

What exciting news about the spa can you share with us, any special plans for 2017 that you will be implementing?

In 2017, our hotel spa will be upgraded with new services and offers to make sure we always delight our guests and satisfy them.

What advice can you offer to young upcoming General Managers entering this exciting industry that would like to succeed?

I would recommend to young coming general Managers to be focused on the client satisfaction through self-dedication and quality of service. Beside they will also have to fully take advantage of the opportunities given by social media and digital technologies to be able to make their guests happy while driving their hotel and achieving their target in terms of

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Europe has a rich cultural history extending also into the finest hotels located in this region.

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00

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HUNGARY

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Szidonia Manor House |W| www.szidonia.hu |E| szidonia@szidonia.hu Near the Austrian border village of Röjtökmuzsaj, … there are a majestic

children’s camp. After being evacuated, the castle stood empty until the

castle hotel: Szidonia Manor House.

private owner bought the property in 1997 and made a full restoration.

Today, the castle in something of a wonderland, with plenty of romantic

This isn’t any ordinary luxe hotel, though - the property hides a fascinating

character. Walk hand in hand through the manicured grounds, experience

history that stretches back to the 16th century. The castle was passed

Hungary’s unique range of local wines with a tasting session in the castle’s

through generations and changed hands several times before being

private cellar and enjoy a couple’s massage in the peaceful wellness centre.

bought in 1926 by the Hungarian ambassador to the Vatican, Verseghi Elek Nagy.

During his era he reconstructed the castle according to modern requirements; a park around the castle was added, a large pool established, a small wooden Japanese house with reed roof was built and the court decorated with a French garden.

The property was truly impressive but faced a downward spiral as Verseghi Elek Nagy and his wife were deported at the beginning of the Cold War. Over the years the castle’s condition worsened as was put to use as a

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DENMARK

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Absalon Hotel |W| www.absalon-hotel.dk |E| booking@absalon-hotel.dk Located in Copenhagen, one of the design capitals of the world, the

Of course, you don’t need to leave the hotel to have a good time.

renovated Absalon Hotel fits right in. Combining classical architecture

The lobby lounge invites you to feel at home and socialize with fellow

with the colourful, modern textiles and Wallpapers of the award-winning

travelers while enjoying a hot or cold refreshment from the Absalon Bar.

Designers Guild, the hotel has a contemporary yet cosy feel.

Numerous jazz artists/bands performing throughout February before the famous Sidsel Storm end the Copenhagen Jazz Festival in Absalon Hotel

More than 75 years ago, the hotel opened for the first time and the

with a performance

founders’ granddaughter, Karen Nedergaard, remains as CEO today. “The

25 February 9pm.

design is a key selling point”, she says.

With the über trendy neighbourhood of Vesterbro on its doorstep, the hotel is in the perfect position to help you find what’s new in Copenhagen.

Being in the citycentre means you have easyaccess to the best sights, and there are plenty of restaurants nearby.

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INTERVIEW: Balbirnie House |W| www.balbirnie.co.uk |E| reservations@balbirnie.co.uk

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United Kingdom

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Nicholas Russell General Manager of Balbirnie House

“Balbirnie House is one of Scotland’s most important Grade A Listed national treasures”

How would the association between your Hotel and Haute

destination travellers, private and corporate clients. The

Grandeur Global Hotel Awards impact on guest perception

Haute Grandeur Award has heightened that perspective as

and revenue in your opinion?

well.

Since receiving the Haute Grandeur award for ‘Europe’s Best

What makes the Haute Grandeur Excellence Award an

Destination Wedding Retreat’, Scotland’s Balbirnie House

important Award to win in your opinion?

has seen a trulywonderful ongoing celebration across the span of social media, and this was accelerated not only by

Against the competion of more than 350 venues listed in

perspective within our hotel community, but in a much wider

Scotland’s key wedding publications alone, rather incredibly,

local community as well.

Balbirnie House has received The Scottish Hotel Awards recognition as ‘Scotland’s Wedding Hotel of the Year’, on 10

Additionally, on a national level, there was an unprecedented

annual occasions in the last 12 years. That is an incredible

formalised Motion made within Scotland’s Parliament, with

statistic, which helped introduce Haute Grandeur.

our country’s politicians congratulating all at Balbirnie House.

The Haute Grandeur Award itself, has brought an additional Whilst we have completely restricted availability remaining

further level of contemplation, a new dynamic, and it has again

for weddings in 2017, we are now seeing more International

challenged us to raise our own evolutionary benchmarks even

enquiries for the future. As in-house digitalised marketing

further.

expertise continues to grow, we envisage a further increase, helping us to drive more incoming tourism revenue into The

My very lovely wife Gaynor and I were so proud to attend

Kingdom of Fife.

the Haute Grandeur 2016 awards, representing Scotland.

We met new friends from across the world, many of whom

Weddings are one main part of what we do at Balbirnie, and

were happy to acknowledge that I was the only guy who was

the house is also reservable throughout the year for individual

attending wearing a kilt!

has made the 2017 shortlist for ‘World’s Best Destination What is your Hotel’s most unique feature and selling point?

Wedding Retreat’, and this news will convey to social media immediately upon publication of this latest Haute Grandeur

Balbirnie House is one of Scotland’s most important Grade

E-Magazine. It is such an honour to be asked to take part

A Listed national treasures, dating back to the year 1777.

again.

Edinburgh’s New Town, some 15 miles to the south, was evoked by Balbirnie House.

We are 3 centuries onwards, and the house is being put to

What advice can you offer to young upcoming General

excellent use.

Managers entering this exciting industry that would like to succeed?

What is the secret to your success, running a hotel that many regard as outstanding following high customer feedback

Always seek new ways to work, without ever losing sight

scores?

of where you have come from. Keep looking forward, and always future forecast.

Balbirnie’s owners are completely hands-on operational company directors, who maintain a vision of working for the

The digital dynamics are changing at incredible pace, there’s

community of 115 people who are employed within the hotel.

absolute necessity to invest now into internal #BIGDATA

In turn, we all work collectively for our wider local community.

technology. Consider #IoT and #Blockchain implications for Hospitality.

Over three decades in private ownership, Balbirnie has delivered a simply jaw-dropping accumulated history of

And never ever lose sight of the fact that Hospitality is about

providing a unique backdrop for special events. In terms

People, starting with yours!

of weddings alone, over the most recent 5 years, over 750

How do you feel the Haute Grandeur Award will compliment your brand and its vision in 2017?

All best wishes, kindest regards from Scotland.

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weddings have taken place at Balbirnie House.

The Haute Grandeur Award will be a truly wonderful and inspiring compliment to both brand and vision, as we progress through 2017 and into the future. Balbirnie is in itself a continual work in progress, our interior design aesthetics continue evolving with cutting edge classic contemporary Scotland. In terms of services for our clients, we’re doing our best as always, to stay ahead of industry curves.

In a much wider context we’ve been absolutely delighted to be asked to become involved with Haute Grandeur, representing Scotland’s incredible Hospitality sector.

Which category/categories are you participating in?

Given the European result last year at the worldwide Haute Grandeur awards ceremony in Abu Dhabi, we have once again been invited to submit this year, in the same category of ‘Wedding Destination Retreat’.

In turn we have now been informed that Balbirnie House

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LUXEMBOURG

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Sofitel Luxembourg Le Grand Ducal |W| www.sofitel.com/fr/hotel-5555-sofitel-luxembourg-le-grand-ducal/ind |E| H5555-RE@sofitel.com Discover the Grand Ducal suite of Sofitel Luxembourg Grand Ducal,

will enable you to surf easily on your device.

which will allure you by his modern and harmonious design.

On both ends of the living room you will find the bedrooms, tastefully The private entrance guarantees comfort and peace and opens on a

decorated with beautiful curtains, coloured with soft tones of purple

Magnifique living room where a soft and thick fitted carpet with unique

and green almond. Each bathroom is decorated with natural stone colors

patters creates a cozy and cordial environment. A furniture of exception

making the difference of each room by their unique layout: a rain effect

equips this space. Chairs, armchairs and settees with the bright colors

shower placed in a glass cube, Hermès amenities, an impressive bathtube

signed by Maxalto, a splendid glass table of Galotti&Radice for your

by Stocco exclusively designed for our prestigious suites, Sofitel’s exclusive

meetings or private meals.

MyBed King Size comfort, large dressing closet where functionality is required. In short, everything is luxury, peaceful and

Side High technology, the Suite is equipped with a flat screen TV, a Bose sound system, an i-Pod docking station as well as free wifi access which

EUROPE

A modern and harmonious design

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ITALY

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Pullman Timi Ama Sardegna |W| www.pullman-timiama-sardegna.com |E| H3040@accor.com

White sand lapped by turquoise waters, waving palms under sunny

Deluxes and 4 Suites with view over the bay or garden. The 3 restaurants

skies... Neither dream nor cliché, this is Pullman Timi Ama Sardegna.

deliver dishes that are delicious, combining the traditional Mediterranean cuisine with the latest Fusion trends from around the world. The 4 bars,

Tucked away on Sardinia’s southeast tip amid the natural beauty of

with their variety of cocktails, make it easy to find the right place to meet

Capo Carbonara, this 5-star resort boasts a stunning setting. From the

and mingle.

bay, an Aragonese tower watches over 11 sprawling hectares of natural park. A haven for local wildlife among Mediterranean plants and flowers.

A bubble of serenity lies at the heart of the hotel: the Thalassa sea &

Little wonder that hordes of pink flamingos flock to this sunny corner of

spa thalassotherapy institute offers relaxing, regenerating seawater and

paradise each year and settle in the lagoon opposite the hotel.

beauty treatments to all who need a boost. Blissful convenience, Pullmanstyle.

Tempting, so tempting, to do nothing but soak up the beauty of this idyllic spot – but that’s far from the only temptation. Outdoor sports galore, a natural reserve rich in flora and fauna to explore, and a raft of family activities for tots to teens.

The hotel offers 275 rooms including 67 Executives (newly renovated), 11

EUROPE

What’s new in 2017: new sensory wellness area with emotional room (music therapy, aromatherapy, color therapy), salt room, bio-sauna and ice fountain.

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SWITZERLAND

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frutt Lodge & Spa |W| www.fruttlodge.ch |T| 41 416697979 As a guest at the frutt Lodge & Spa, you will be treated to a unique location on the sunny plateau of Melchsee-Frutt 1 920m above sea level.

This hotel is Europe’s highest-altitude 4-star Superior hotel situated on a lake, offering breathtaking views of the starry night sky.

These amazing views can be enjoyed right from your room. The 58 rooms and 9 suites are furnished in natural materials, with warm wooden pieces and stylish detail. The interior design is reminiscent of a classic lodge style and provides a fascinating contrast to the distinctive exterior.

Culinary delights come courtesy of two restaurants and a hotel bar & lounge offering regional cuisine and a selection of fine wines. By the way, according to Gualt-Millau, the hotel’s wine list is one of Switzerland’s top ten.

After a busy day, guests can relax in the 900-square-meter in-house Spa wellness area. Experience the power of Grander Water in the Alpine wellness oasis as you let yourself be pampered with regional products, massages and treatments.

EUROPE

Europe’s highest-altitude 4-star Superior hotel situated on a lake, offering breathtaking views of the starry night sky.

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INTERVIEW: Radisson Blu Resort and Spa, Sochi |W| www.radissonblu.com/en/resort-spa-sochi |E| reservations.spa.sochi@radissonblu.com

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Russia

Deborah Haines General Manager of Radisson Blu Resort and Spa, Sochi

“Having guests that are happy with our hotel and getting their positive feedback is the best achievement for us.”

How would the association between your Hotel and Haute

or spending time on the mountain slopes our hotel offers a

Grandeur Global Hotel Awards impact on guest perception

host of leisure services to guests, from transfers to ski resorts

and revenue in your opinion?

during winter season to equipped beach just 100 steps away from the hotel. As a Family Resort we have thoroughly

The association with the best global hospitality representatives

thought about the each member of the family. Thus, we offer

inspire us to continue moving from Good to Great. It gives us

lots of activities for our guests including the adult and kids’

the opportunity to make a statement about our property on

animation programs, various sport and relaxing activities

the global level and once again confirms the hotel status as a

within the hotel territory. Our great pearl of our property is

best resort in Russia.

our SPA SIBO, a unique spa-complex which includes indoor swimming pools, Jacuzzis, thermal zone of 5 stream rooms

What makes the Haute Grandeur Excellence Award an

and 13 rooms for spa rituals.

important Award to win in your opinion?

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What is the secret to your success, running a hotel that many It’s a great pleasure for our property to be nominated for

regard as outstanding following high customer feedback

this prestigious award. This fact confirms our high service

scores?

and strengthen the hotel position as one of the best practice Rezidor hotel in Russia and worldwide as well.

My team and I always put the guests center stage what is the main principle of our work in hospitality industry. And our

What is your Hotel’s most unique feature and selling point.

efforts are in vain. Having guests that are happy with our hotel and getting their positive feedback is the best achievement

Nestled between the Caucasus Mountains and the Black Sea Radisson Blu Paradise Resort and Spa, Sochi is the perfect choice for holidays all year round. Whether you like laying on the beach enjoying the sunbath and summer sport activities

for us.

Our property is participating in four categories such as Leisure Hotel, Resort Hotel, Spa Hotel, Family Resort and Best Resort Spa.

EUROPE

Which category/categories are you participating in?

What exciting news about the spa can you share with us, any special plans for 2017 that you will be implementing?

Being one of the largest SPA in the South of Russia SPA SIBO offers the majority of rituals which make feel renewed afterwards. In our spa rooms our guests can relax and dedicate some time to their soul and body. At SPA SIBO we also think about our little guests preparing special zone and special spa rooms for them.

107 What advice can you offer to young upcoming General Managers entering this exciting industry that would like to succeed?

Starting working in a hotel they should understand that it’s the start of a long journey full of opportunities, challenges and hard work. To succeed they should be a dedicated person: dedicated to your job, dedicated to team and of course dedicated to your guests.

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OCEANIA

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FIJI

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Taveuni Palms Fiji |W| www.taveunipalms.com |E| info@taveunipalms.com

FREE NIGHTS IN PARADISE FROM AWARD WINNING TAVEUNI PALMS RESORT, FIJI Exclusive Taveuni Palms Resort is the perfect destination for a family or private romantic vacation. Enjoy stunning surroundings, five star service and absolute privacy in your private villa. Package includes: •

STAY 5 NIGHTS BUT ONLY PAY 4 NIGHTS – 1 NIGHT FREE

•

STAY 7 NIGHTS BUT ONLY PAY 5 NIGHTS – 2 NIGHTS FREE

•

STAY 10 NIGHTS BUT ONLY PAY 7 NIGHTS – 3 NIGHTS FREE

•

Includes all meals and selected non-alcoholic beverages

•

Airport transfers

•

Complimentary after flight one-hour massage

•

Complimentary bottle of champagne on arrival

•

Complimentary wifi in your villa

For more special offers please visit our website www.taveunipalms.com or email info@taveunipalms.com

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OCEANIA

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COOK ISLANDS

Rumours Luxury Villas And Spa |W| www.rumours-rarotonga.com |E| info@rumours-rarotonga.com Superb world class standard of luxury villa accommodation comprising of 7 large spacious villas over two absolute beachfront locations. A private escape for the indulgent traveller.

Situated right on two absolute beachfront locations in Rarotonga in the Cook Islands, Rumours Luxury Villas & Spa’s villas set a new benchmark in top class villa accommodation in the Cook Islands. All villas have decks that step right on to the white sands of the lagoon edge with all the villas being only a few metres at the most from the waters of the lagoon.

Each villa has its own private swimming pool, private courtyard, complete with waterfalls cascading off huge rocks into the pool. The 5 beachfront villas all have the addition of hot spa pools for those cooler stargazing evenings, some on the lagoon side of the villa and some sitting in the tropical gardens.

Each villa has two bedrooms, two bathrooms to choose from – superking

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handcarved four poster netted beds, some bedrooms have indoor streams (complete with tropical fish). The bathrooms are pure luxury with Italian fittings, marble throughout and even circular showers.

The Ultimate Villa has its own private movie theatre with full projection and surround sound. It boasts a 2.5 metre screen with a huge range of movies for your entertainment. The other villas, depending on the category have a range of LCD TV screens from 42 inch through to 60 inch. Again, these come with full surround sound Home Theatre systems built into their living area entertainment centres complete with 450 movies to choose from.

OCEANIA There are complimentary kayaks for each villa guest use, a full range of snorkelling gear. There are many excellent restaurants close by should guests not feel like using the full kitchens that the villas provide, or maybe the personal chef option is preferable. Breakfasts are provided daily.

Either a full continental breakfast or self cook options all fully prepared /delivered time of your choice.

Rumours has its own award winning onsite Spa Facility with two fully trained therapists available for a host of spa treatments including a state of the art Vichy Shower.

VIP status for all guests: Private car transfers, superior welcome flower ei’s, arrival champagne gift basket including snacks, wifi starter kit and breakfast delivered daily as well as our onsite managers to ensure everything is taken care of.

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INTERVIEW: InterContinental Fiji Golf Resort & Spa |W| fiji.intercontinental.com |E| reservations.fiji@ihg.com

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Fiji

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Hudson Mitchell Director Leisure Sales and Marketing of InterContinental Fiji Golf Resort & Spa

“Guests love “great” hotels”

How would the association between your Hotel and Haute

leading to positive feedback across multiple mediums is a

Grandeur Global Hotel Awards impact on guest perception

good component for any award and talks to quality in a brand.

and revenue in your opinion?

What is your Hotel’s most unique feature and selling point?

Guest perception would lean towards a more premium product as the scale of this Award is at a global level. This

Our most unique feature and selling point is the Brand

Awards would also assist in having our product as a more

Hallmarks that we have on offer. Of these Hallmarks, the

desirable option over and above other branded resorts in Fiji

Club InterContinental and the Concierge team are by far the

and would also assist us in our book direct strategy. The Award

most unique offering that we have that sets us apart from

would go through a PR phase whereby our team will actively

our competitors here in Fiji. Club InterContinental offers

and aggressively promote this award which will then in turn

Fiji’s only resort-within-a-resort concept with semi-inclusive

have an audience that will link both a premium product with

rates, personalized experiences, designated staff and unique

a quality award. I would expect that we will be able to drive

customer service experiences. The crème-de-la-crème is the

higher revenue with premium rates and high year on year ADR

Concierge services that we offer. Our team are experiencing

as we continue to harness on the impact of this award.

in taking guests off of the beaten path, introducing them to culture and tradition and making sure that the experience is

What makes the Haute Grandeur Excellence Award an important Award to win in your opinion?

The fact that this award is on a global scale with presence around our different feeder markets make this Award a desirable one. Moreso, the consistency in service delivery

tailor made from beginning to end.

What is the secret to your success, running a hotel that many regard as outstanding following high customer feedback scores?

Consistency in service and product and making sure that the entire staff know that gravitate towards the fact that GUESTS ARE #1. All that we do is centered around the guest experiences, their values and their needs.

How do you feel the Haute Grandeur Award will compliment your brand and its vision in 2017?

By consistently being recognized by premium awards such as the Haute Grandeur Award and being recognized for excellence in service will assist in helping our team be recognized in line with our messaging to market and the way that we look after our guests. Our vision for this resort is in line with our IHG motto of “Great Hotels Guest Love”. This premium award will be a reflection and recognition of our service and dedication to making sure that guests love our Fijian Resort.

Which category/categories are you participating in?

OCEANIA

We are participating in the following categories for Fiji: • Beach Resort • Family Resort • Best Resort Spa What exciting news about the spa can you share with us, any special plans for 2017 that you will be implementing?

Spa InterContinental continues to grow from strength to strength with our approach to introducing wellness into the overall experience.

From breathing exercises to deep

stretching exercise and acute yoga activities help our team be able to look after the wellness needs of our guests. We recently appointment a Spa Manager; Kalpana Devi, who comes with a great spa background and who is committed to leading our team into major spa awards for 2017

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NEW ZEALAND

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Aro Ha Wellness Retreat |W| www.aro-ha.com |E| adventure@aro-ha.com

Aro Ha Wellness Retreat is a purpose built luxury wellness retreat, set in spectacular surroundings near Queenstown, New Zealand. A first-of‐its-kind retreat centre, fusing advanced eco accommodation, permaculture based selfsufficiency, and world-class results‐oriented programming.

Aro Ha Offers innovative all-inclusive Wellness Adventure programs. The Blueprint has been refined over the last 10 Years and is based on yoga, sub-­‐ alpine hiking, functional strength training, meditation, therapeutic massage, mindfulness and detoxifying vegetarian cuisine. Located in New Zealand’s Southern Alps. Our Physically challenging programs stimulate the body & mind.

Attention to wellness will be rewarded with a youthful embodiment of optimum health. If A transformative shift is needed, Aro Ha is the ideal elixir. Designed and constructed by a team of New Zealand’s Leading consultants, Aro Ha exemplifies best practices for living in balance with nature while meeting our modern needs. Localized food production from permaculture gardens is used to provide a signature wellness menu. Off-­‐grid power generation, Passive Haus Building techniques, and New Zealand’s first renewable distributed heating scheme all ensure the retreat treads lightly on the local environment. “Aro Ha is designed to support exceptional personal growth, both physically and spiritually,” says Chaparro. “We feel a program that combines all the elements of true health, from built form to mindfulness, is a great way to support a shift.”

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OCEANIA

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INDIA OCEAN

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MALDIVES

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Dusit Thani Maldives |W| www.dusit.com/dtmd |E| resmaldives@dusit.com

Dusit Thani Maldives blends gracious Thai hospitality with the unparalleled luxury setting of the Maldives.

Encircled by a white sandy beaches, a vibrant 360 degree house reef and turquoise lagoon, this exquisite resort on ‘Mudhdhoo Island’ is strategically located in Baa Atoll, a UNESCO World Biosphere Reserve.

The resort’s 94 spacious villas and residences feature elegant and contemporary Thai interiors integrated with traditional Maldivian architecture. Each offering panoramic views of the lavish tropical flora and picturesque crystal clear waters, connecting guests with the very best of the Maldives from the comfort of their luxury haven fitted cutting-edge technology and elegant amenities.

The natural beauty of the Maldives forms the perfect backdrop to the facilities and activities on offer. Guests can dive and snorkel in the turquoise waters, swim in one of the Maldives’ largest infinity pools, enjoy a thorough pampering in one of Devarana Spa’s treetop treatment pods, or dine at one of the resort’s five award-winning restaurants and bars. Although each restaurant is equally mouthwatering, the signature Thai inspired restaurant – Benjarong, is the crown jewel of the property.

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INDIAN OCEAN

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AMERICAS South America is renowned for its natural beauty and attract thousands of guests to their stunning beach resorts every year. For the returning guests it is all about the overall experience that should be memorable. Visit our Award Winning hotels in this region to found out why they have been nominated for the Haute Grandeur Global Hotel Awards.

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CANADA

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Summit Lodge Boutique Hotel |W| www.summitlodge.com |E| hello@summitlodge.com

Summit Lodge Boutique Hotel is a playful escape in the mountains of Whistler, British Columbia, Canada. With an eye for all the little things, Summit is handcrafted for the curious adventurer who finds joy in life’s simple moments.

Their love for giving their guests stories to tell and memories to make play out in their love to surprise guests. Between your shenanigans and antics Summit will sprinkle in between complimentary perks like wi-fi, shuttle service, pet stays, equipment storage, bike and snowshoe rentals, their rent-a-fish program and free hot drinks all day long.

“Some of the most fun parts of what we do are dreaming up ways that redefine the norms of hospitality.” says Tony Medd, General Manager of the Summit Lodge Boutique Hotel. “Having evolved rapidly and continually for the last five years at our hotel, it’s encouraging and exciting to be recognized by Haute Grandeur that we would be able to welcome more people into the little world of our guest experience.”

With its unusual twist on a Pacific Northwest interior design, Summit is considered Whistler’s heart for creative explorers. Serene spaces are filled with a painting of artifacts that tell stories and lively pops of colour.

This independent hotel sits in the heart of Main Street where the choice independent restaurants and eateries in the resort culminate to form what has become the “Food Street” of Whistler. Summit guests are never more than a short walk away from exciting adventures, lakeside lunches or cultural curiosities.

Whistler and Blackcomb mountains, snowshoe and cross-country ski trails, mountain bike trails, lakes, locally owned bars and restaurants, and boutique shopping are all on your doorstep.

AMERICAS Each of the their 81 rooms are perfectly designed for the long stay skier. Their fully stocked kitchenettes are perfect for making simple and wholesome meals. Rooms are cleaned with chemical free, biodegradable and eco friendly products, (so green that you could drink it). You can be assured that Summit minimizes anything that could disrupt the fresh mountain air.

Every room is hand finished with love, care and pride from the dedicated in-house team who both clean and renovate the hotel. The Summit Lodge is run by a family of 35 individuals, of which all are all quite the Jack of Trades. Their management trains their housekeeping team to execute the hotel’s ambitious renovation projects in the Whistler shoulder season, which ensures that their team’s families can gain secure employment at this seasonal resort.

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MEXICO

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Paradisus Playa del Carmen |W| www.melia.com |E| paradisus.playadelcarmen@melia.com

Flanked by swaying palm trees and nestled along a private bay with pristine beaches and ecologically preserved mangrove coasts sits Paradisus Playa del Carmen, a private, all-inclusive oasis about 45 minutes from Cancun International Airport.

The Rooms You won’t find any small, cramped rooms at Paradisus Playa del Carmen — the resort is made up of suites, all of which come with balconies, terraces or floor-toceiling windows to provide sweeping views of the palm-lined pool or thatchedroof garden huts.

The Junior Level Suites, which are 570 square feet, come in four categories — the standard Junior Suite, the Swim Up Suite, the Royal Service Junior Suite and the Royal Service Luxury Junior Suite. In addition to more amenities, the Royal Service level suites come with personal butlers. A little larger at 646 square feet, the One Bedroom Suites boast private 194-square-foot terraces overlooking the gardens, pool or bay. The One Bedroom Master Suite has a staggering 250-square-foot terrace outfitted with a whirlpool, modern furnishings and an exclusive swim-up entrance to the pool.

For those looking for the lap of luxury, the 1,539-square-foot, Two Bedroom Master Suites feature two private terraces, four flat-screen TVs, two terraces with whirlpools and a kitchenette.

AMERICAS

The Dining The fare at Paradisus Playa del Carmen is anything but typical of what you’d find at an all-inclusive, with 16 bars and 14 distinct restaurants serving a vast array of dishes ranging from contemporary Mexican to modern Asian cuisine.

The most exclusive restaurant on property, Passion, has acclaimed chef Martín Berasategui at the helm, serving up his take of traditional and signature Basque-French dishes. Unlike the other restaurants, the dress code is stricter and the ambiance supremely elegant.

The Amenities Spanning more than 19,000 square feet, the YHI Spa and Fitness Club is an oasis itself, with a vast selection of services. The space includes a full-service beauty salon, 16 massage cabins, wet and dry saunas, a state-of-the-art fitness center, a studio for group classes and more.

The life-enriching experiences at the Playa del Carmen resort provide you with an extra level of cultural immersion and include tango dance lessons, tequila tastings, eco-friendly classes on sustainable tourism and tours showcasing the area’s famous mangroves, flora and fauna.

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CANADA

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Chateau St Marc |W| www.chateaustmarc.com |E| info@chateaustmarc.com

Chateau St Marc is a stunning five star serving corporate and group events where luxury and dependability are required. Relax in one of the elegantly designed rooms appointed with marble and granite bathrooms, lavish fixtures and fittings, luxurious bedding and soothing Jacuzzi tubs.

Each room has a telephone with voice mail, LCD TV(s) with High definition capabilities as well as an office desk and a chair so you can conduct business as usual. In addition the Chateau St Marc provides complimentary continental breakfast, high speed internet access in all rooms and public areas, next day dry cleaning service and an onsite conference for your convenience.

Enjoy the plethora of onsite amenities such as the well equipped exercise room, onsite dining and private shuttle service that can take you wherever you go.

Located in the heart of the downtown discover the incredible selection of superb restaurants, unique shops, and amazing attractions within walking distance.

Within few minutes walk see a concert at the Bell Hockey/Concerts center, experience the nightlife on Crescent Street, take in some culture at the Museum of Fine Arts or take a 10 minute taxi and lose yourself in the romance of Old Montreal. Whatever the purpose of your visit, the team at The Chateau St-Marc are dedicated to making your stay one you will always remember.

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AMERICAS

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MIDDLE EAST A visit to the Middle East includes the glitziest of cities and the most picturesque of beaches, but make sure you book one of our Award winning hotels to experience the ultimate Arabian hospitality.

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MIDDLE EAST

INTERVIEW: Elite Seef Residence & Hotel |W| www.elitegrouphotels.com |E| cro@elitegrouphotels.com

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Bahrain

Fadl Adib General Manager - Elite Seef Residence & Hotel

“You need to be passionate about the things you do”

How would the association between your Hotel and Haute

What is your Hotel’s most unique feature and selling point.

Grandeur Global Hotel Awards impact on guest perception and revenue in your opinion?

Nestled in the center of Kingdom’s , main shopping and Haute Grandeur Global Hotel Awards impact on guest

business district , offering the comfort of spacious suites with

perception and revenue in my opinion by awarding , the award

the fun of city living , each of the modern suites is elegantly

has a powerful in terms of its ability to boost marketing and

furnished in modern leather interiors with a fully equipped

promises to have a direct impact on guests perception and

modular kitchen , lavish bathrooms , a home theater system

revenue , it provides the much needed inspiration that hotel

with HDTV and in house DVD channels , digital satellite tv

look for by identifying role model property across all countries

system and 24 hour personalized service.

in order to further raise current level of service delivery to even greater heights.

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What is the secret to your success, running a hotel that many regard as outstanding following high customer feedback

What makes the Haute Grandeur Excellence Award an

scores?

important Award to win in your opinion?

•

Offer an “oustanding” customer experience.

The important in winning the Haute Grandeur Excellence

•

Guest satisfaction improves when you know your

Award will inspire the confidence of guests, the respect of

customer.

industry players and retain a loyal clientele in these highly

•

competitive times, but also stimulate continuous growth and

customer complaints quickly

development of the hotel.

•

Train your staff on improving customer service

•

Track, analyze and report on customer satisfaction

Improve

customer

satisfaction

by

addressing

Which category/categories are you participating in?

Family hotel What advice can you offer to young upcoming General Managers entering this exciting industry that would like to succeed?

•

First, you need to be passionate about the things you

do. It is a marathon, not a sprint. The fuel you need is passion!

•

I think strong analytical skills and the art of using

languages to persuade or influence others are also important.

You should be convincing and willing to be convinced. Be a good listener and always have an open mind.

•

Another important point is the lack of arrogance. If

you think that you are better than others, you are in the wrong business.

•

You must be willing to make personal sacrifices. For

example, I would love to be able to spend more time with my family, if I had more time. But you cannot do this job part-time ....

High levels of energy also help.

MIDDLE EAST

•

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MIDDLE EAST

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OUR WORLD IS YOUR PLAYGROUND

DUBAI CREEK CITY CENTRE

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PULLMAN DUBAI CREEK CITY CENTRE HOTEL & RESIDENCES PULLMAN DUBAI CREEK CITY CENTRE HOTEL & RESIDENCES

Pullman Pullman Dubai Dubai Creek City City Centre Centre Hotel Hotel is only 10 minutes away fromCitytheCentre DubaiHotel Internatioal Pullman Dubai Creek is only Airport and boasts 317 rooms and suites with a 10 minutes away from the Dubai Internatioal sleek minimalist design Airport and boastsinterior 317 rooms andepitomizes suites withthea contemporary this modern sleek minimalist sophistication interior designofepitomizes the hotel.

It blends luxurious comforts with high contemporary sophistication of this modern technology to provide exceptional hotel.

It blends luxuriousancomforts with space high in which totowork, live and For meeting technology provide an relax. exceptional space a business of 9meeting rooms inconveniences, which to work, live andcentre relax. For in a dedicated meetingcentrespace 909 conveniences, a business of 9 ofrooms allows meeting flexibility tospace host groups insquaremeters a dedicated of 909of different sizesallows from board meetings, squaremeters flexibility to hostconferences, groups of social events to formal functions.

Guests can different sizes from board meetings, conferences, also enjoy contemporary dining at the “Medley” social events to formal functions.

Guests can restaurant; enjoy a power lunch or sweet also enjoy contemporary dining at the “Medley” delights at “Le Watch the latestorsporting restaurant; enjoyCafé”. a power lunch sweet action at “La Fabrique” or relax while glancing delights at “Le Café”. Watch the latest sportingat spectacular overorthe Dubai skyline action at “La views Fabrique” relaxoldwhile glancing at at “Azure Pool Lounge” rooftop bar.

A newly spectacular views over the old Dubai skyline hotel Lounge” in the rooftop heart ofbar.OldA Dubai, atenhanced “Azure Pool newly Pullman Dubai enhanced hotel inCreek the City heart Centre of OldHotel Dubai,is situated inDubai Deira, Creek Dubai’s City heritage hub. Hotel is Pullman Centre situated in Deira, Dubai’s heritage hub.

Pullman Dubai Creek City Centre Residences Pullman Creek Centre Residences ProvidingDubai guests a City distinguished residential address to call youra own, Pullman Dubai Creek Providing guests distinguished residential City Centre Residences features a seamless address to call your own, Pullman Dubai Creek contemporary interior that exudes with City Centre Residences featuressimplicity a seamless colourful accents throughout the simplicity design with its contemporary interior that exudes with 133 apartments.

Offering a cosmopolitan living colourful accents throughout the design with its that apartments. one expects Offering while staying in such a centrally 133 a cosmopolitan living located to live, truly offers you athe best of that oneplace expects whileit staying in such centrally Old Dubai connection Deira located placecharm. to live,With it trulyitsoffers you thetobest of City Centre Mall and Pullman Dubai Creek City Old Dubai charm. With its connection to Deira Centre Hotel,Mall bothandentertainment andCreek serviceCity are City Centre Pullman Dubai at hand.Hotel, Enjoyboth panoramic views ofand neighbouring Centre entertainment service are Dubai Creek Golf & Yacht Club.

A quick walk at hand. Enjoy panoramic views of neighbouring throughCreek the mall you Club. to theADubai Dubai Golf leads & Yacht quickMetro walk giving you to navigate through thethe mallmost leadsconvenient you to theway Dubai Metro the city.you Allthe in one it is way readytotonavigate indulge giving mostproperty, convenient its guests its world renowned offerings from the city. Allwith in one property, it is ready to indulge business to leisure.

Therenowned premise offers the from ideal its guests with its world offerings venue totoenjoy an authentic Arabian business leisure.

The premise offersexperience, the ideal shop and stay getaways, meetings that are kept venue to enjoy an authentic Arabian experience, upbeatandwith activities andkept the shop stayinnovative getaways, break meetings that are contemporary art scene break that Pullman upbeat with innovative activitiessurrounds and the itself with. contemporary art scene that Pullman surrounds itself with.

PULLMAN DUBAI CREEK CITY CENTRE - Deira City Centre, P.O. Box 61871 Dubai, UAE - T. +971 (0)4 294 1222 - E. H2022@accor.com - pullman-dubai-creek-citycentre.com

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Pullman Dubai Creek City Centre Hotel

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HAUTE GRANDEUR MERCHANDISE O F F I C I A L H A U T E G R A N D E U R T R O P H Y TM This coveted statuette should be displayed in a prominent location inside your hotel that will show off this prestigious item of recognition. Proposed areas include the hotel’s reception, glass cabinet of hotel lobby and other public areas of interest.

Trophies are engraved with Hotel Name, Award year and Category / Categories

PLAQUE The official Haute Grandeur Global Hotel AwardsTM wall Plaque is perfect in displaying that you have been rewarded as the best hotel within a specific or multiple categories, by the world’s most most prestigious Awards initiative in the hotel industry. This item should ideally be displayed outside of the main hotel entrance, in hotel lobbies and receptions or any prominent public space.

The material is extra durable and ideal to withstand any weather conditions The Plaque is made to order for winners and finalists only.

FLAGS The flag serves as a useful marketing tool to encourage awareness and can be ordered at a minimum charge. There are two dimensions to choose from and three colour options for your convenience.

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TO ORDER YOUR HAUTE GRANDEUR GLOBAL AWARDS MERCHANDISE. Please enquire info@hautegrandeur.com

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