Haute Grandeur, The Best in Hotels™ March 2016

An Informative Guide | March 2016

VOL U M E XI

THE BEST IN HOTELS SP EC IAL FE ATU RE

2 0 1 6 G a l a C e r e m o n y Ve n u e A n n o u n c e m e n t ( 9 )

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INDEX

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EDITOR’S NOTES Reveiling the best in a nutshell

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INTERVIEW: Ametis Villa Bali

46

INTERVIEW: Sofitel Bangkok Sukhumvit

48

Indonesia Thailand

2016 HOST VENUE Al Seef Resort & Spa by Andalus

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EDITOR’S INSIGHT 36 HOT NEWS 37

Hilton Kuala Lumpur 56 Malaysia

Mabul Water Bungalow 60 Malaysia

Hotel AGORA Regency Sakai 62 Japan

Raffes Singapore

64

Sofitel So Singapore

66

Singapore

AFRICA INTERVIEW: Rijk’s Country House South Africa

14

Sarova Stanley 18 Kenya

Sarova Panafric 22 Kenya

INTERVIEW: Namaqua Lodge 26 South Africa

Silver Bay Villa 30 South Africa

Clanwilliam Lodge 34 South Africa

Singapore

The Nam Hai An 68 Vietnam

Jumeirah Himalayas Hotel Shanghai China

70

EUROPE Hotel Jan Brito 74 Belgium

The Pand Hotel Burges 76 Belgium

11 Mirrors Design Hotel 82 Ukraine

ASIA Mandarin Oriental, Macau 40 China

INTERVIEW: Shangri-La Hotel Singapore Singapore

42

INTERVIEW: Fraser Place Anthill Istanbul

84

Amsterdam Boutique Apartments

86

Turkey

Netherlands

20

62

69

Het Arresthuis 88 Netherlands

AMERICAS Blackberry Farm 124

Lotte Hotel Moscow Russia

92

United States

INTERVIEW: Sago Hotel 126 United States

INTERVIEW: Hotel Mozaic Den Haag Netherlands

94

The Landing Resort & Spa United States

Pullman Timi Ama Sardegna 96

128

Italy

Rosewood Hotel Georgia 130

MIDDLE EAST

Kenoa Exclusive Beach Spa & Resort

132

Ski Portillo, Chile

134

Cananda

Mรถvenpick Hotel West Bay Doha 100 Qatar

Kempinski Hotel Ajman Bay 104 United Arab Emirates

INTERVIEW: Radisson Blu Abu Dhabi Yas Island 108 United Arab Emirates

Media Rotana Dubai 110 United Arab Emirates

Fairmont Dubai Hotel 112 United Arab Emirates

Emirates Grand Hotel United Arab Emirates

114

Fairmont Ajman 116 United Arab Emirates

Al Seef Resort & Spa by Andalus 118 United Arab Emirates

Aparthotel Adagio Premium Dubai Al Barsha United Arab Emirates

120

Brazil Chile

OCEANIA Aro Ha Wellness Retreat 138 New Zealand

VOMO Island 142 Fiji

Saffire Freycinet Australia

142

INDIAN OCEAN Conrad Maldives 146 Maldives

Taj Exotica Maldives

148

Outrigger Kanotta Maldives Resort & Spa

150

Maldives

Maldives

FEATURE Dominican way Barcelo Hotels & Resorts

152 3

105 116

138

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EDITOR’S NOTE

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REVEILING THE BEST IN A NUTSHELL Welcome to Haute Grandeur, The Best in HotelsTM. These pages capture the essence of what every discerning traveller seeks – remarkable hospitality experiences.

We are delighted to announce the host country, venue & date of the 2016 Haute Grandeur Global Awards Gala Ceremony in this issue. Its undoubtedly one of the most important annual events on the luxury hospitality calendar, rolling out the red carpet for some of the most esteemed and influential decision-makers in the industry.

Marinique de Wet

The United Arab Emirates plays host this year to our spectacular & dazzling red-carpet

PRESIDENT & COO

event. The selection of the perfect host destination is fundamental to the success of the Awards programme and we are excited about our selection of the host country. Haute Grandeur Awards honour and recognise values of leadership, hard work, dedication, ambition and success, key factors that also is evident from the success of the host region with its booming hospitality sector.

Whether you’re travelling for business or pleasure, you’ll find the epitome of luxury within these pages.

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O U R

P A R T N E R S

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To b e co me an Event Par t ner o r Spo nso r co ntact us o n info @hauteg randeu r. co m

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2016 HOST VENUE AL SEEF RESORT & SPA

BY ANDALUS

WORLD’S FINEST HOTELS SET TO

that do not want to win the ‘average’

to even greater heights. Participating

REIGN SUPREME AT DAZZLING HAUTE

award, and promise to raise service

establishments create awareness about

GRANDEUR AWARDS GALA CEREMONY

delivery levels by acknowledging only the

the value and importance of continuously

most exceptional.

striving for excellence, and are seen as the

Haute Grandeur Global Hotel and Spa

benchmark in the industry.

AwardsTM will crown the top luxury

“We are delighted to bring the world’s

hotels from around the world at an

leading Global Hotel Awards initiative

“We are honoured to be shortlisted for

illustrious Gala Ceremony, hosted at the

to the city of Abu Dhabi”, says Haute

the Haute Grandeur Hotel Awards in the

majestic new Al Seef Resort & Spa by

Grandeur

Founder,

‘Best Hotel Residences’ category,” says

Andalus, Abu Dhabi, on 21 October 2016.

Marinique de Wet. “Selection of the

Chief Executive Officer of Andalus Hotels

perfect host destination is fundamental

& Resorts, Caroline Delbecque. “This

This prestigious Awards ceremony is

to the success of the Awards programme.

trusted Awards system truly reflect our

undoubtedly one of the most important

Our Gala Ceremony is not only the

commitment to excellence and recognise

annual events on the luxury hospitality

industry’s

the talents and ambassadors who work

calendar, rolling out the red carpet for

of the year, it provides a platform for

some of the most esteemed and influential

dignitaries to network and celebrate

decision-makers in the industry.

their achievements. Most importantly,

Haute Grandeur Global Hotel AwardsTM

the Haute Grandeur Awards honour and

selected the exquisite five-star Al Seef

recognise values of leadership, hard work,

Resort & Spa by Andalus as the ideal host

dedication, ambition and success.”

venue, because it is raising the bar of

10 The

Haute

Grandeur

Global

Hotel

and Spa AwardsTM celebrate the very

President

most

and

distinguished

event

best in hospitality experiences across

with unwavering dedication to excel.”

excellence within a world-region known

7 continents, 172 countries and 94

A Haute Grandeur Award is a guaranteed

for attracting discerning guests seeking

categories. Some of the world’s most

golden stamp of excellence, and powerful

exceptional hospitality experiences. The

recognised hotel and spa brands will

in its ability to amplify marketing, guest

resort’s innovative and refreshing concept

compete

accolade

perception and revenue. By identifying

design – combined with Abu Dhabi’s

greatest

role model properties across all continents,

distinct Arabic hospitality, mystique and

contribution to the industry over the past

the Awards inspire hotels and spas to

world-class infrastructure – is changing

year. The Awards focus on establishments

further raise their service standards

perceptions of the extended stay forever.

in

for

overall

the

ultimate

excellence

and

This urban sanctuary is situated in an

the globe to the most spectacular Awards

excellent location in close proximity to the

Gala Ceremony on the 2016 hospitality

city’s most dynamic cultural experiences,

industry calendar.”

merely twenty minutes from Abu Dhabi International Airport. With its family

The

friendly

refined

AwardsTM was established in 2014, with

first class service and sophisticated

Marinique de Wet as CEO. This prestigious

Mediterranean

Seef

Awards system is exclusive to Haute

Resort & Spa by Andalus is the epitome of

Grandeur and considered without equal

grandeur.

because of its method. Unbiased results

serviced

residences,

atmosphere,

Al

Haute

Grandeur

Global

Hotel

are guaranteed through quality feedback “It is a great honour for us to have won

from guests, rather than quantity of votes

the bid to host this acclaimed Awards

by a panel of judges or general public.

event”, says Vice President of Operations

To become a member, or for more

at Andalus Hotels & Resorts in Abu Dhabi,

information,

Richard G Haddad. “We look forward to

hautegrandeur.com Awards

please

visit

www.

welcoming all key role players from across 11

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AFRICA Africa offer hotel experiences that are outstanding in every sense of the word, from bush to city experiences. Here we introduce properties to you that has been shortlisted for the prestigious Haute Grandeur Global Hotel Awards and that is worth a visit.

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AFRICA

INTERVIEW: Rijk’s Country House |W| www.rijkscountryhouse.co.za |E| reservations@rijkscountryhouse.co.za

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South Africa

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Trevor Van Laun General Manager of Rijk’s Country House

“Treat a guest as if they are in their own home”

Trevor van Laun started his career in

What is your current biggest challenge

In your opinion what is the most

hospitality back in 1996. After completing

competing on a global scale in a highly

important factors of staying competitive?

his studies in Hotel Management he

competitive industry?

went on to work in properties such as Bushmanskloof

Wilderness

There are many factors that play a vital role

Reserve,

The largest challenge that we face

in staying competitive, however the most

Hunters Country House, Tsala Treetop

on a global scale is the options and

important for me is “keeping it human”.

Lodge, to name a few. He furthered his

choices that guests have available to

Guests want to experience interaction

studies by obtaining a degree in Business

them when making a decision regarding

with other people and at Rijk’s this is the

Management.

Rijk’s

accommodation be-it for holiday or

key to our success. Take the time to chat

Country House team as General Manager

business purposes. As the world becomes

to people, remember what hospitality is

in January 2013.

more accessible and easier to travel so the

about – it is not just the money but the

tourism industry has grown offering so

people whom we choose to serve as well.

Trevor’s philosophy is to always ensure

many more diverse choices compared to

Second to this is service. If your service

that the guest has the same experience

the past. Guest’s perceptions and needs

is of a high level people will be content.

in his hotel as they would have in his

are also constantly increasing, they are

Then all the other nice and pretty things

own house. “True hospitality comes from

expecting the technology and comfort of

like technology, trends etc come to play

within. It is not something that you can

a world class city hotel to be available in a

their role.

buy or learn.”

rural setting. Adaptability is key to staying

He

joined

the

at the top of your game.

What is a “FUN FACT” about your Country House?

Rijk’s Country House was originally built on a cattle farm and not a wine estate as it is today.

What is your secret to staying “one step ahead” of other country houses in SA? Our biggest secret to staying “one step ahead” of other country houses is that we employ people who really have a passion for what they are doing. Our motto is: “treat the guest as if they are in your own home”. Based on this principle, our proudest achievement is that guests return year after year. Guests always feel that staff are approachable as we take the time to listen and interact with our guests. This makes them feel valued.

How will Haute Grandeur Global Hotel Awards compliment your brand as a unique and transparent Global Awards initiative offering an elegant Award concept?

Just the idea that the Haute Grandeur Global Hotel Awards are sets them apart from any other award on offer. I feel that both Rijk’s Country House and Haute Grandeur Global Hotel Awards have the same vision which is based and focused on the guest

AFRICA

a fresh, original concept based on true principles of hospitality

and their experience at the property.

What is your plans for 2016 to stay ahead of global industry changes where mainly hotels have to adapt constantly to spoilt guests and their demands in order to stay competitive?

2016 is an exciting year for the Rijk’s Country House encouraged by changes which were started in 2015 with the rebranding of the country house. Within the first two months of 2016 we have added a wellness and fitness centre to the hotel as well as a new bar, art gallery and refurbished our conference room. Throughout the remainder of the year we will be completing a soft refurbishment of our rooms and swimming pool area as well. We also have plans to further enhance the product by offering new ideas in service – but you will have to come and stay to discover what those are...

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Dar es BEST WESTERN Salaam PLUS Colosseum Tanzania Hotel

Located at the very heart of Dar es Salaam, sits the elegant BEST WESTERN PLUS Colosseum Hotel, a true hospitality gem offering world-class experiences & services ensuring you have a truly memorable and magical stay. Drawing its inspirational design & interiors from classic Greco - Roman architecture, this highly recommended hotel offers guests a plethora of facilities including; a selection of indulgent accommodation options, a signature Balinese spa, internationally acclaimed ‘wine & dine’ experiences, a fully-fledged fitness centre, a tranquil outdoor swimming pool and much much more… Enjoy!

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2|

Book into this property with the Go Places Travel Desk - T: (+254) 786 974634, 719 764000

Rooms 90 guest rooms (available in both deluxe & twin categories)

Room Features & Amenities

Comfort & Convenience 24 hour reception, 24 hour room service, Wake-up call service, Concierge Desk, Laundry/Valet service, Ample and secure car parking (on-site and off-site), Airport transfers & Taxi services by reputable firms, 24hr doctor on call.

Activities & Entertainment 7 days a week fully-fledged Gym & Fitness Club (Colosseum Gym), Signature Balinese Spa (Cleopatra Spa) with full range of Massage Therapies & Body Treatments, Outdoor Swimming Pool, City Tours & Excursions.

Each deluxe or twin room (connecting twin rooms also available) is tastefully designed with guest comfort, luxury & convenience in mind, and include; Air conditioning, Flat screen TV’s, Ipod docking stations, Safety Deposit Boxes, Tea/Coffee making facilities, Complimentary Wi-Fi service, Hairdryers, Iron Boards (upon request), Minibars, Direct-dial phones and Modern-day room and bathroom amenities.

Business

Wine & Dine

Nearby

The BEST WESTERN PLUS Colosseum Hotel offers an exciting array of tantalizing world-class ‘wine & dine’ franchise experiences to choose from, including; Mumbai Spices serving-up an exotic, extensive & mouth-watering selection of over 100 Indian & Chinese cuisine dishes, Smokin’ Joe’s Pizzeria for the very

Business Centre, Complimentary Wi-Fi Services, This hotel also offers an excellent range of MeetingConference-Event Venue rooms with state-of-the-art equipment & meeting facilities (all backed by a team of dedicated & highly experienced service staff ready to ensure you have the perfect leisure or corporate event or get-together every time).

Dar es Salaam City Center, Nakumatt Supermarket, Quality Center Shopping Mall: entertainment including ice skating rink, Mkuki house with Cinema, Pugu mall with boutiques, Zanzibar Ferry, Gym Khana Golf Club and Aga Khan Hospital.

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Facility Key Discounts also applicable with any card with the Go Places © logo Credit Cards Accepted

Wi-Fi

Safety Deposit

Laundry

Room Service

Swimming Pool

Go Places Privilege Club Discount: Special offers applicable to members for bookings made directly through the Go Places Travel Desk.

Apply for your membership card today:

Child friendly

Disability Access

AFRICA

BEST WESTERN PLUS Colosseum Hotel Nkurumah Street, Dar es salaam T: (+255 22) 2110629 E: info@bestwesternpluscolosseum.com W: www.bestwesternpluscolosseumhotel.com _______________________________________________ Located in Dar es salaam along Nkurumah Street, 11 km from Julius Nyerere Airport _______________________________________________

BEST WESTERN PLUS Colosseum Hotel CITY

best baked pizza’s and scrumptious pasta’s in Dar es Salaam, and of course the ever-popular Pool Bar offering a great selection of fine wines, refreshing beverages, shisha & exclusive under-the-stars dining experiences.

Business Centre

Conference

Concierge

Call +254 786 974 634 / 719 764 000

Go Places Privilege Club general Terms and Conditions apply

E: travel@goplaceskenya.com • W: www.goplacesbookings.com • m.goplacesbookings.com

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KENYA

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Sarova Stanley |W| www.sarovahotels.com/stanley |E| sarovastanley@sarovahotels.com From the moment you pass through the century old revolving doors, you leave the heat and bustle of modern Nairobi for a world of cool Victorian elegance.

Sarova Stanley launched itself into Kenyan history in 1902 by becoming the first luxury hotel in Nairobi.

The grandeur of the presidential suite, the charm of the Lamu and Karen Blixen suites, to the chic and sophistication of the club rooms or the contemporary functionality of the deluxe rooms, The Sarova Stanley has a fine range of accommodation to choose from. An eclectic mix of dining and entertainment options is on offer. One can enjoy the legendary Thorn Tree Café – reputed to be Nairobi’s first post office or the casual atmosphere at the Pool deck restaurant.

Thai Chi restaurant is reputed to be the finest in Thai cuisine within the region, being 1 of only 2 Thai restaurants in Africa to be awarded the Thai Select certification. The Exchange Bar is an elegantly decadent, plush lounge bar; home to the Nairobi Stock Exchange since incorporation, for a period of over fifty years.

Sarova Stanley also offers superlative conferencing & banqueting facilities with its 9 meeting and conference rooms. A heated swimming pool and state-of-theart health club and gymnasium take pride of place in the hotel’s inventory.

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KENYA

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Sarova Panafric |W| www.sarovahotels.com/panafric |E| panafric@sarovahotels.com Idyllically located amidst beautifully landscaped gardens in a quiet suburb of Nairobi, Sarova Panafric makes a great retreat from the bustling life of the city, yet is only five minutes away from the CBD. The hotel offers 162 rooms in a range of Superior, Executive, Club and Suites all recently refurbished and decorated in Neo African style with panoramic views of the city. Equipped with modern amenities and conveniences, the rooms provide excellent value for the discerning business and leisure travelers. Enjoy leisurely meals at the award winning Flame tree restaurant, named after the Flame Tree that holds pride of place in the middle of the restaurant. Flame Tree Restaurant has been described as the fusion restaurant of Nairobi due to its mastery of culinary delights. Sarova Panafric offers state of the art banqueting and conferencing facilities with a range of meeting and function rooms equipped with the latest audio visual and WiFi equipment.

To wind up the day, take a dip in the pool or go for a leisurely massage at Tulia Wellness centre – or simply enjoy a cool drink to the soothing sounds of African tunes from one of Kenya’s finest local bands.

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AFRICA

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AFRICA

INTERVIEW: Namaqua Lodge |W| info@namaqualodge.co.za |E| www.namaqualodge.co.za

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South Africa

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Michael Spies General Manager of Namaqua Lodge

“Keep on adapting and improving.

Listening to our clients and changing accordingly.�

Michael, or Mike as everybody calls him, was born into the life of tour busses and hotel life. Helping and running the hotel since his school years, this was something he always thought of making his own. Taking over in 2010, the hotel only moved forward. With excellent people skills he employed appropriate help to manage alongside him. With so many different aspects of the business, he is still working at improving a little at a time.

What makes him successful is his ability to be adventurous and ambitious, but still patient at the same time.

What is your current biggest challenge competing on a global scale in a highly competitive industry?

The fact that we live and function in a more rural area of the word and although possible, different aspects (like water quality) makes it difficult.

How will Haute Grandeur Global Hotel Awards compliment your brand as a unique and transparent Global Awards initiative offering an elegant Award concept?

It will emphasise on the fact that although we are not in a big city, we can still be taken into account. That not only the Lodge, but also our surroundings have potential beyond what the city life can offer.

AFRICA What is a “FUN FACT” about your Country House?

It is a third generation family owned business.

What is your secret to staying “one step ahead” of other luxury Lodges in South Africa?

Always upgrading and trying to improve both on appearance and service to our clients. Staying humble and letting our guests feel at home.

What are your plans for 2016 to stay ahead of global industry changes where mainly hotels/lodges have to adapt constantly to spoilt guests and their demands in order to stay competitive?

Keep on adapting and improving. Listening to our clients and changing accordingly. A lodge is not just an overnight stay, for some it is home for a while. We will keep on making our lodge a home away from home.

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AFRICA

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SOUTH AFRICA

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Silver Bay Villa |W| www.silverbay.co.za |E| silverbayvilla@gmail.com Silver Bay Villa is a private luxury escape on the South African Cape West Coast.

Situated right on a deserted beach with sweeping views across Stompneus Bay and the surrounding dunes, the villa is designed as a contemporary family retreat that makes the most of indoor outdoor living. There are 4 luxurious bedrooms, all ensuite, plus a large games room on the lower level. The open plan upper level is for chilling out on the expansive living room sofas whilst gazing out to sea, cooking, eating, and taking a dip in the year round temperature controlled pool.

The work of award winning SAOTA Architects from Cape Town, Silver Bay Villa is equipped with premium brand appliances and interior design features which make it an exceptionally enjoyable experience for a weekend, mid week getaway or 2 week holiday experience any time of the year.

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SOUTH AFRICA

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Clanwilliam Lodge & Spa

|W| www.clanwilliamlodge.co.za |E| reservations@clanwilliamlodge.co.za Escape to the famous Cederberg and magical Olifants River Valley, to the charming Clanwilliam Lodge & Spa, a three star family, leisure and function venue hotel. If you are looking for a tranquil, serene and relaxing environment, oasislike and away from the hustle and bustle of the city, a warm welcome awaits you just 2½ hours’ drive north of Cape Town and five minutes’ from the 18 km long Clanwilliam Dam - a favourite for Bass Classic competitions. Our mission is to provide Excellent Service to our Guests above and beyond all else and we constantly seek for something different to surprise!

This 100 year old historic structure was built by the first municipal government in Clanwilliam, one of the ten oldest towns of South Africa. Later, the building was used as a hostel for the agricultural school next door. The building was transformed into a hotel in 2006 and opened its doors to its first Guests in December of that year.

The natural, rustic architecture, with thick sand coloured walls, archways and cathedral high ceilings, boasts 32 comfortable rooms, standard to luxurious, each with different style and shape. All suites have shower and bath. All Guest rooms have a shower. Premier rooms and suites have king sized four poster beds.

Standard rooms have queen or twin beds.

An extensive spa menu offers relaxing massage and beauty therapy treatments.

Conference, events and catering facilities are all offered on site. The restaurant, next to the pool in the garden, has hosted weddings of up to 150 Guests. The pool and garden area is a favourite for outdoor events in a very calming atmosphere.

For those who prefer to get out and explore, the area is abound with enjoyable outdoor activities, from hikes, tranquil nature walks and Bushman Rock paintings, to mountain biking, water activities on the Dam, wine tasting at nearby vineyards and Rooibos farm tours. The Rooibos Tea Factory offer tea tasting, information and interesting Rooibos products. Enjoy the flower splendour of over 200 species of indigenous plants in bloom during August / September each year.

After a day out and about, unwind on the hotel’s poolside Bedouin beds, in the sunken cocktail bar or coffee lounge, with subtle Moroccan décor and muted desert-like tones that impart a tranquil and restful mood. During the hot summers, the large, inviting pool with kiddies section, is a favourite for young and old.

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EDITOR’S INSIGHT

What truly define your luxury hotel from others?

With all the similarities in the hotel business today, hoteliers

In order to be of true value, excellence should be rewarded as a

find themselves having a limited means of differentiating their

whole and that to be of true value to a Hotelier, exclusivity is a

offerings and proving to guests that they are truly offering a

must.

unique and unsurpassed experience that can not be found “next door�.

When travelling to a city and a traveller is considering a few luxury hotels all situated in the same area more or less with the

This is where Awards come in.

same rates, what are they really looking at when making their

In this instance an award is something that can truly differentiate

final decision when booking a hotel? Ask yourself this question

one property or one group from another.

and you will soon learn why winning a credible exclusive Award with a concept that is transparent is of utmost importance

When an international body, with the correct backing and

because be honest, it is and will continue to have an impact on

credibility, places their seal on a particular property or group it

guest perception!

allows for a victor to emerge and provides the winning property with something unique that no one in the vicinity has.

Transparency of an Awards concept and how the Award is

Of course there are different factors to keep in mind.

not only promoted by the hotel but also the efforts that are put in by the Awards organization is of utmost importance.

The award should always be of benefit.

There is no point in winning an Award if nobody knows about

With benefit what I mean is exclusivity. A lot of awards around

it and therefore promotion of results via multiple marketing

today are much diluted with far too many winners all over the

platforms from the side of the Awards organization is key.

world. When the awarding brand is diluted the award carries

Haute Grandeur is proud to promote its members globallyat

no real weight as numerous other properties will carry the

the lowest possible participation cost in order to provide

same award.

maximum benefit to our winners.

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HOT NEWS

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indoor aquarium with sea life to rival what

instructors. A powerboat zone outside the

waits under the waves. The private island

Marine Park to the south of the Island is

destination combines casual beach-house

perfect for water skiing, jet-skiing, wake-

living with outdoor ocean adventures, with

boarding and tubing. Big game fishing on

comfortable accommodation for 10 adults,

a 28-foot reef runner cat off nearby Mafia

with the option of additional children

Island is another available activity.

sharing.

Depending on the season, guests can

Thanda Island to Open April 2016 Off Mainland Tanzania A dream destination for private island vacations welcomes with five-bedroom villa, glass-rim flow swimming pool,

The villa has been designed and decorated

watch turtles nesting and their eggs

by the Olofssons in a style all their own.

hatching. Five species of marine turtles

A palette of white combines with soft,

inhabit Tanzania’s waters, two of which –

natural hues and fabrics, complemented

endangered green and hawksbill – have

by handpicked furniture and artwork. With

recently returned to nest on Thanda

access straight to the pristine white sand

Island. Guests can also experience local

beach, each fan-cooled and air-conditioned

Swahili sea-faring culture on Mafia Island

suite features indoor and outdoor showers.

and picnic on a neighboring atoll.

Indigenous landscaping of countless palm trees, indigenous vegetation and bushes

Exclusive use of Thanda Island is offered at

exclusivity.

enhances the beauty of Island flora.

US$10,000 per night, with a minimum stay

Thanda Island, one of the few truly private

The ambiance encourages guests to slow

The all-inclusive rate includes the team

down and soak up the relaxed tempo of

of dedicated staff, boat transfers from

island life, enjoy long lunches under the

Mafia Island and all activities offered on

veranda, have fun making pizza in the

the Island, along with all meals and drinks

outdoor oven, and laugh late into the

including a handpicked selection of wines

starry night around the outdoor cocktail

and champagnes. Spa treatments, diving,

bar. By day, guests may choose to laze on

and exclusive wines and champagnes are

the expansive deck that frames the house

extra.

pristine white sand beach, and absolute

of 3-7 nights depending on the season.

tropical islands in the world, will begin welcoming travelers for island getaways in April 2016.

Set

within

residence

of

the

magnificent

Swedish

beach

entrepreneurs

and philanthropists Christin and Dan Olofsson, the private island villa is located in southern Tanzania’s Shungi Mbili Island Marine Reserve, with absolute exclusivity for families and friends to enjoy on a sole-use basis. Thanda Island is the sister property of the highly acclaimed and multi-award winning private game reserve, Thanda Safari, in Zululand South Africa, a

and pool or stroll the beach with white sand squeaking between their toes.

island vacations on Thanda Island, please Twenty acres in size, nearly three-

contact T: +27 (0) 71 611 5348; E:

quarters of a mile in circumference and

info@thandaisland.com; or visit www.

almost 400 yards wide, Thanda Island is

thandaisland.com

surrounded by its own private coral reef, with an exclusive-use zone extending over

Leading Hotel of the World.

a half-mile that can be explored with a

Off-grid and solar-powered, Thanda Island

Sailboats, stand-up paddle boards and

offers guests an environmentally sensitive, fun and restorative Indian Ocean private island experience in total seclusion. The property comprises an expansive fivebedroom villa featuring an impressive glass rim-flow swimming pool and a huge

For more information or to reserve

snorkel and mask straight from the beach. single as well as double kayaks are all on hand for the active. The more adventurous can catch sight of whale sharks that congregate just south of the Island from October to February or spot endangered dugong while scuba diving with qualified

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ASIA Asia is not only known as the world’s largest and most populous continent, but prides itself in outstanding 5 star hotel experiences and impeccable service.

CHINA

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H T ON EM

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CK I P

H T OF

Mandarin Oriental, Macau |W| www.mandarinoriental.com/macau |E| momac-reservations@mohg.com Mandarin Oriental, Macau blends modernity with subtle inspirations

of the-art technology and a range of contemporary dining venues

from the territory’s European heritage. Situated in the heart of Macau

including Vida Rica Restaurant and Bar, Lobby Lounge and the Cake

and being part of One Central, an entertainment and high-end retail

Shop. The 320-sqare-metre ballroom and meeting rooms feature

centre. The hotel is just a few minutes’ walk from the historic heart of

cutting edge communications technology. The hotel also features the

town, boasting panoramic views of Taipa Island, Nam Van Lake, Macau

Group’s award-winning spa concept in addition with a fitness centre

Tower and the South China coastline. Mandarin Oriental, Macau offers

and an outdoor swimming pool.

213 elegant rooms and suites, combining superb comfort with state-

ASIA

Mandarin Oriental, Macau blends modernity with subtle inspirations from the territory’s European heritage

41

INTERVIEW: Shangri-La Hotel Singapore |W| www.shangri-la.com |E| reservation.sls@shangri-la.com

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Singapore

42

Reto K. Klauser

General Manager of Shangri-La Hotel Singapore

We are in a very good position today to successfully weather the challenges of tomorrow.

I’ve been with Shangri-La Hotels and

Ria Resort, Kota Kinabalu in Malaysia.

What is your current biggest challenge

Resorts for over 20 years. Before I came

My first Shangri-La appointment was

competing on a global scale in a highly

to Singapore, I spent time in China,

director of food and beverage at the

competitive industry?

Malaysia and the Philippines. In the

former Portman Shangri-La, Shanghai

Philippines, I served as area general

in 1995. My tour of duty took me to

The travel industry has always been

manager from 2009 to 2013. I was

Malaysia, where I was conferred the

impacted by the global economic trends

responsible for two Shangri-La hotels,

Tourism Minister’s Special Award for

and Singapore is no different. We

two resorts, one Traders Hotel, as

outstanding contribution to Sabah’s

continue to be affected by short-term

well as the pre-opening of Shangri-La

tourism. I began my hotel career as a

factors such as currency fluctuations

At The Fort, Manila. During this time,

trainee in food and beverage at Swissotel

however in the long-term; we do see

Makati Shangri-La, Manila achieved

Zurich Oerlikon before moving on to

continued business growth. One of

the Asia CEO Awards conferred by

become food and beverage manager at

our biggest challenges continues to be

the Ford Quality Excellence Company

Mövenpick Hotels International, where

ensuring we reach out effectively to

in 2011. In 2005, I championed the

I acquired training and experience in

our target audience to ensure that we

creation of the Traders brand and led

the industry. Leadership is key in any

remain top of mind and we are very much

the pre-opening of Traders Hotel, Kuala

organisation and especially critical in

increasing our efforts in online and social

Lumpur. After five years in Malaysia, I

an operations-orientated industry. It is

media to do so. In a competitive industry

garnered multiple accolades for Shangri-

only with good leadership and guidance

with an increasing number of players, a

La Hotel, Guangzhou, including Best

that our teams are able to work together

very real challenge will be consistency –

New Hotel in China. In 2001, I served

effectively to create the memorable

we need to continue to provide the same

as Shangri-La’s Rasa Sentosa Resort’s

experiences for our guests.

level of unique service excellence that our

hotel manager before being promoted

guests know us for and return to us again

to general manager of Shangri La’s Rasa

to experience. Everyone in our industry

will need strong strategies paired with high level commitment

Road, Singapore’s entertainment and shopping belt, a mere

to ensure top talent can be attracted and retained. I believe, we

stroll away. Within our estate, guests have the choice to pick

are in a very good position today to successfully weather the

their experience every time they visit, be it a luxurious getaway

challenges of tomorrow.

at the Valley Wing, an idyllic haven at the Garden Wing, or a city-like getaway at the Tower Wing. Our marketing strategy

In your opinion what is the most important factors of staying

revolves around a mix of short- and long-term activities and in

competitive?

recent years, our focus on online portals and opportunities has continued to increase. In Q4 2014, we were the first hotel to

Guests who stay at Shangri-La Hotel, Singapore all enjoy a

engage with guests in Asia on WeChat, one of the world’s fastest

different breakfast venue, depending on the wing they stay

growing social applications. We continue to look further afield

in. Tower Wing guests enjoy breakfast at The Line, featuring

for more opportunities to increase our outreach to potential

16 live theatre kitchens. Garden Wing guests enjoy breakfast

travellers.

at Waterfall Southern Italian restaurant which offers a tranquil poolside experience. Valley Wing guests enjoy breakfast at the elegant Summit Room with garden views and butler service.

Another fun fact of Shangri-La Hotel, Singapore is that with the completion of The Orchid, our new greenhouse with over 600 orchids, guests enjoy weekly activities including sketch classes, Orchid Concierge Talks and guided drone flights to bring home a unique memento of their stay.

How will Haute Grandeur Global Hotel Awards compliment your brand as a unique and transparent Global Awards initiative

Exactly like the Haute Grandeur Global Hotel Awards, Shangri-

ASIA

offering an elegant Award concept?

La Hotel Singapore is in continuous pursuit of excellence and market leadership in the luxury segment; our visions are aligned.

Hence, an endorsement by Haute Grandeur Global Hotel Awards will reaffirm our team’s commitment and dedication towards creating first class experiences for our guests.

How will Haute Grandeur Global Hotel Awards compliment your brand as a unique and transparent Global Awards initiative offering an elegant Award concept?

Shangri-La Hotel, Singapore is truly where the legend began in 1971 and we differentiate ourselves from the competition with our lineage, our stories and the steadfast commitment to the highest levels of service excellence that makes us stand out from the rest. It takes time and a first-tier team to create and run an iconic hotel and we continue to strive to create the points of distinction that continue to reinforce us as that iconic hotel in our guests’ minds. We are the only city hotel in Singapore set amidst 15 acres of beautiful gardens, right at the backyard of Botanic Gardens, Singapore’s first UNESCO World Heritage Site. Our guests also enjoy the convenience of Orchard

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Samabe Bali Suites & Villas, a luxury all inclusive resort, sits atop of the southernmost cliff of Nusa Dua. Introducing a new concept of all inclusive called “Unlimited Privilege”, it offers unsurpassed luxury with unlimited food and beverage, Samabe Signature Activities, high quality amenities and facilities through its 81 suites & villas, private service from seasoned butler, and more.

Samabe Bali Suites &Villas takes a stab at highlighting its guests’ vacation in Bali.

www.samabe.com Jl. Pura Barong-Barong Sawangan, Nusa Dua Selatan 80363, Bali - Indonesia Phone: +62 361 846 8633 | +62 361 846 8632

45

ASIA

INTERVIEW: Ametis Villa Bali |W| www.ametisvilla.com |E| info@ametisvilla.com

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Indonesia

46

Akiko Yoshioka General Manager of Ametis Villa Bali

A gracious team who put their heart and soul to delivering exceptional service is the key for success

A brief overview of Ametis Villa Bali and

What is your main recipe to running a

How do you see the association with

who is the owners?

successful hotel?

Haute Grandeur Global Hotel Awards improving your business?

Ametis Villa is perfect for who look for

Gracious team who put their heart and

independent local owned boutique resort

soul to delivering exceptional service is

Haute Grandeur Global Hotel Award is the

offers experience related to local culture

the key for success

perfect for the brand of Ametis. We do

and nature, privacy, hideaway from

less commercials and maximize the word

business obligations, quality service and

What

makes

Ametis

Villa

Bali

a

by mouth that is based on guests’ real

relaxation.

competitive hotel, what can guests

experience. As Haute Grandeur doesn’t

expect when visiting you?

take voting system but winner is selected

What makes Ametis Villa Bali an absolute must when travelling to Bali?

from the real guest reviews, which build Experience that goes above and beyond

our trust to the market in international

expectation which can be realized by

level.

Named by precious gemstone of Amethyst,

only who stayed with us. Ametis Villa’s

Ametis is the place where offers simple

concept is very simple, to become a home

What do you regard as the top 3 most

yet precious experience to guests. It is

away from home. To create ‘home’, our

unique experiences that a guest can

small luxury lifestyle villa with only 14

system is quite different from other hotels

expect when deciding to stay at your

units of exclusive private villa compound

normally apply.

hotel?

who also own the luxury industry where

What is your vision for the Hotel in the

Guest will experience the very Personal

attention to detail is nature work. We are

short term & long term?

butler service who excels in anticipate

in 7200 sq.m land, which is owned by local

the team of promising the quality and

what guest needs, escapism in the comfort

comfort to our guest and show sensitivity

Our short term vision is to create more

of luxury home, Balinese hospitality and

toward surrounding environment. Located

unique and exclusive experience nicely

culture, also nice blend of local culture

in coastal village of Canggu, Bali, where is

blended with local culture that can be

and modern comfort

away from the crowd but perfect base for

enjoyed only at Ametis, our long term

exploring Bali island and relaxation.

vision is to be well known as the brand of home style hospitality.

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ASIA

INTERVIEW: Sofitel Bangkok Sukhumvit |W| www.sofitel-bangkok-sukhumvit.com |E| h5213@sofitel.com

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Thailand

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William J. Haandrikman General Manager of Sofitel Bangkok Sukhumvit

“Each experience is infused with French joie de vivre or joy of life.”

Mr. William J. Haandrikman is General Manager of Sofitel

Tell us about your history with Sofitel Bangkok Sukhumvit

Bangkok Sukhumvit, the brand’s flagship hotel in Southeast Asia.

Since arriving at Sofitel Bangkok Sukhumvit, I have implemented a series of significant changes. These include the opening

A Dutch national, Mr. Haandrikman is a graduate of the

of S Gallery, Bangkok’s first art gallery in a 5-star hotel and

Executive Management Programme at Cornell Business School.

a showcase for the best of French and local Thai artists. Our

He brings to Sofitel Bangkok Sukhumvit 21 years of experience

popular venue, Le Macaron, has been enhanced with a Parisian-

working within the hospitality industry at a senior management

style terrace that brings quintessentially French café culture to

level in eight countries, including Russia, the Netherlands, USA

downtown Sukhumvit. I have also helped the hotel achieve its

and China.Mr. Haandrikman joined the ACCOR family in 1992.

best results since opening, both from the perspective of the

Prior to his recent appointment at the luxury Bangkok hotel,

owners and the guest experience. With a host of other changes

he was General Manager at the 503-room Sofitel Shanghai

on the horizon, I remain true to my passion for continually

Jing’an Huamin in China where he led the opening team and

surpassing guest expectations.

positioned the hotel as the finest five-star property in the city.

From 2010 – 2013 he was General Manager of the renowned

As an experienced hotelier, what do you feel is the key element

Sofitel Vienna Stephansdom in Austria one of only three hotels

that is important to focus on if a hotel would like to have a high

in the city to receive a five-star superior rating.

return guest rate?

Mr. Haandrikman was General Manager of the Sofitel Paris La

Simply that each guest leaves having enjoyed a life-enriching

Defense in France from 2007 – 2010. He has also overseen

experience at Sofitel Bangkok Sukhumvit. Our team of Sofitel

operations at several other prestigious ACCOR hotels including

Ambassadors are dedicated to ensuring that they enjoy

Sofitel Den Haag in the Netherlands, and the Novotel New

personalised service and has a memorable stay. This is achieved

York.

through our Sofitel values of Passion for Excellence whereby we strive for perfection, to excel in what we do, and always push a

Mr. Haandrikman is fluent in Dutch, English, French and

little further; Essence of Plaisir, creating a harmonious balance

German.

between the pleasure of feeling at home and the exquisite feeling

being somewhere else; and a Spirit of Openness. As testament to our success, after guests check out we frequently receive emails from them thanking an individual Sofitel Ambassador for their service or giving high praise to the team.

What in your opinion makes Sofitel Bangkok Sukhumvit stand out in a competitive industry?

Part of our success is our ability to combine French hospitality with elements of local style and culture. At Sofitel Bangkok Sukhumvit this was exemplified by distinctive Thai touches and elegant French design to create a five-star experience in the heart of the city. Each experience is infused with French joie de vivre or joy of life. Guests can enjoy French café living at Le Macaron, French cuisine with a touch of Asian influence at L’Appart, and gracious hospitality that draws from both French and Thai culture. In increasingly cosmopolitan and sophisticated Bangkok, Sofitel Bangkok Sukhumvit’s blend of east-meetswest resonates with the Thais and international travelers alike.

How in your opinion does winning an international respected Award add to building staff moral in your business?

Grandeur Global Hotel Awards. Each member of the Sofitel Bangkok Sukhumvit team is an ambassador for the brand. They

ASIA

My team and I are honoured to have been selected for Haute

consider each guest as unique and exceptional, and provide him or her with a subtle combination of care and discretion.

To have their hard work and dedication recognised by Haute Grandeur Global Hotel Awards will undoubtedly boost morale and encourage them to raise service standards further.

How do you see the association with Haute Grandeur Global Hotel Awards may improve your business?

Haute Grandeur Global Hotel Awards are highly regarded within the hospitality industry and will certainly help raise the profile of Sofitel Bangkok Sukhumvit. It is an honour to have chosen among some of the finest hotels in the world. This can only enhance our reputation as a truly luxurious hotel that embraces service excellence.

What is your short term goal for the hotel in general and do you feel this Award will assist to achieve this?

Each day, we will continue to try and make life a little more magnifique for our valued guests

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ASIA

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ASIA

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ASIA

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MALAYSIA

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Hilton Kuala Lumpur |W| www.kuala-lumpur.hilton.com |T| +60 3-2264 2264 Experience this vibrant city at its best at Hilton Kuala Lumpur, located

multi-event leveL7even. Services for meetings, events and outside

just 28 minutes from Kuala Lumpur International Airport and 33

catering are designed to meet every event need.

minutes from Kuala Lumpur International Airport 2 via direct high speed train (KLIA Ekspres). The hotel is at the heart of Malaysia’s capital

Executive rooms and suites include access to the refreshed Executive

city and next to Kuala Lumpur Sentral Station. The ultimate business

Lounge which will provide guests a redefined lounge experience with

lifestyle hotel showcases stylish rooms and suites, gastronomical

new menu as well as a contemporary yet cozy ambience. Experience

excellence, an elegant spa, and magnificent event space in the heart

an array of additional benefits including complimentary breakfast,

of the vibrant KL Sentral area. Towering 35 floors, right next to the Nu

afternoon tea, all-day refreshments, and evening cocktails.

Sentral shopping mall, this Kuala Lumpur hotel is a destination in itself.

Hilton Kuala Lumpur has been awarded Malaysia’s Leading Business Gaze out on Kuala Lumpur’s city center while swimming laps at the

Hotel 2015 by The World Travel Awards™. The hotel’s modern

hotel pool featuring a tropical sun deck or indulge in a holistic spa

European restaurant, GRAZE won accolade as Malaysia Tatler – Best

treatment.

Restaurant 2015. Hilton Kuala Lumpur won the TripAdvisor Travelers’ Choice® award for 2015 in the Top 25 Luxury Hotels – Malaysia

The hotel boasts 14 lavish meeting rooms, including the magnificent

category. The honor is based on millions of traveler reviews and

Grand Ballroom, mid-size Sentral Ballroom and the sophisticated

opinions related to niche and geographic categories.

ASIA

The hotel provides 10 stellar choices for dining and entertainment,from business brunches to pre-dinner drinks and everything in between.

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ASIA

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MALAYSIA

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Mabul Water Bungalow SDN BHD |W| www.mabulwaterbungalows.com/en |E| mabulwaterbungalow@gmail.com MABUL WATER BUNGALOW completed in 2005, is a new floating

Facilities include a large and airy restaurant for dining, a souvenir shop,

dive resort wholly owned by Sipadan-Mabul Resort (Sabah) Sdn. Bhd.

a lounge for guests to relax, a business centre with internet service, a

(SMART), is situated at Mabul Island overlooking the world-known

dive centre, an administration office, an underwater video centre and

Sipadan Island which is 15-minutes away by speedboat.

health spa.

These wooden-type bungalows are made up of 16 units and 5

Guests can enjoy free WI-FI internet access in the room.

exclusive units of suite type Villas, entirely built over water with stilts offering sheer comfort, which can accommodate up to 42 guests at

A Technical Diving Center (SMART-Tec) offers various services such as

any one time.

Nitrox Air and Nitrox Certification Course.

Each bungalow is exquisitely furnished with contemporary dĂŠcor,

An underwater video centre (Schizo Star) provides underwater

equipped with remote control air-conditioner, ceiling fan, private

videography and personalised video services as well as rental of digital

bathroom with hot/cold shower, spacious private balcony offering

cameras.

panoramic vistas of the sea, television with satellite channels, mini bar and in-room safety box.

SMART offers scuba diving courses from beginners to divemaster level certified by PADI and NAUI.

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ASIA

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JAPAN

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Hotel AGORA Regency Sakai |W| www.agoraregency-sakai.com/language/en/ |E| info@agoraregency-sakai.com Built on the foundation of “Elegant & Noble: An urban escape that

environment and superior hospitality to exceed the expectations of

satisfies your taste for refinement”, hotel AGORA Regency Sakai is a

the modern traveler, be it for business of pleasure: The architecturally

flagship in Agora’s portfolio of hotels & ryokans with a unique concept,

captivating hotel is a landmark for the local residence serving as their

a Collection of Beautiful Japane.

own town square, providing a perfect setting for gatherings with friends, family or business.

Our guests enjoy hospitality of sophisticated refinement that extends to every aspect of their lifestyle, as the hotel offers a impeccably elegant

ASIA

Built on the foundation of “Elegant & Noble: An urban escape that satisfies your taste for refinement

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SINGAPORE

64

Raffles Singapore |W| www.raffles.com/singapore |E| RoomReservations.Singapore@raffles.com Established in 1887, Raffles Singapore has gained international

style and grace of a bygone era. The exclusive swimming pool and

recognition as a traveller’s paradise and is consistently heralded as one

Raffles Spa set amidst Raffles Hotel’s historic walls and famed tropical

of the world’s top hotels. Described by Somerset Maugham as the

gardens provide a sanctuary for renewal and well-being.

legendary symbol for “all the fables of the Exotic East”, Raffles Hotel has 103 suites, each tastefully appointed with period furnishings and

The Hotel is a complete world in itself, featuring 15 distinctive

modern convenience to cater to every discerning traveller.

restaurants and bars and the adjoining Raffles Hotel Arcade houses over 35 international and regional specialty stores and the charming

Residents are pampered in an atmosphere of privacy and intimacy, a harmonious synthesis of outstanding contemporary luxury with the

Jubilee Hall.

ASIA

Raffles Singapore has gained international recognition as a traveller’s paradise and is consistently heralded as one of the world’s top hotels.

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SINGAPORE

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Sofitel So Singapore |W| www.sofitel.com/8655 |E| h8655@sofitel.com

Housed within the iconic former telecommunications building with a

bathrobe en nid d’abeille featuring the red and white ‘The Lion’s Seal’

perfect blend of French styling and a chic Singaporean twist, redefining

embroidery. The suites exude opulence with regal balconies in the So

luxury boutique accommodation in the Lion City, Sofitel So Singapore

Lofty suites. Flanked by antiquated columns and overlooking a thriving

is a boutique luxury hotel in the CBD fusing old-world charm with

city, complemented by expansive bathrooms with lavish fittings and

the latest media technology. Designed by French design house, MIAJA

bespoke amenities. Xperience, the hotel’s signature restaurant is a

Design Group, led by award-winning designer, Isabelle Miaja, Sofitel So

relaxed yet stylish gastro-bar dining concept. Expect to experience

Singapore houses 134 exquisitely designed rooms located within a So

the true blue essence of the Sofitel service by our So Ambassadors the

Hip wing and a So Heritage wing. Masterfully-created commissioned

very moment when you arrive.

objects featuring Karl Lagerfeld’s “The Lion’s Seal” emblem, the BooKube, DoorKnockers on the So Heritage Wing and the bespoke

ASIA

A perfect blend of french styling and a chic Singaporean twist, redefining luxury boutique accommodation in the Lion City

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VIETNAM

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The Nam Hai An |W| www.ghmhotels.com/en/nam-hai/ |E| reservations@thenamhai.com The Nam Hai, Hoi An, is nestled on 35-hectare land on Ha My Beach

bar, an award-winning tropical spa, 3 infinity edge pools, a health club,

that offers a stunning picturesque section of the Hoi An Beach with

kids club and sport activities such as tennis, basketball and badminton

un-spoilt stretch of white sands. The resort features 60 beautiful villas

courts. Ideally located 30km South of Da Nang and 11km North of

and 40 pool villas and each occupies its own section of landscaped

the historical city of Hoi An in the Central Coast, The Nam Hai Hoi An

gardens and boasts views of the East Sea and nearby Cham Islands.

complements spectacular beach front living with renowned cultural

The resort is further complimented by 2 gourmet restaurants and 1

historical attraction that reflect the true spirit Indochina.

ASIA

The Nam Hai Hoi An complements spectacular beach front living with renowned cultural historical attraction that reflect the true spirit Indochina.

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CHINA

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Jumeirah Himalayas Hotel Shanghai |W| www.jumeirah.com |E| jhsreservations@jumeirah.com

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In the heart of Pudong, Shanghai, Jumeirah Himalayas Hotel is Jumeirah

Guests have a choice of 393 spacious guest rooms and suites in a chic

Group’s Asia Pacific debut. Envisioned by the world renowned

contemporary decor with traditional Chinese flourishes, five eclectic

architect Arata Isozaki and designed by KCA International, the interior

restaurants and lounges, plus a 24-hour Fitness Centre and indoor

designers of the luxurious Burj Al Arab, everything about the Jumeirah

swimming pool. Hotel also offers extensive meetings, conference and

Himalayas Hotel blends Chinese style with contemporary vision. It is

event facilities, including two grand ballrooms and a rooftop Infinity

like a unique piece of jade with heavenly inscriptions that breaks forth

Garden perfect for a wedding and diverse business or casual events.

from the ground.

ASIA

A destination like no other, Jumeirah Himalayas Shanghai boasts direct underground access to the citywide metro system and walking distance to the New International Expo Centre.

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Europe has a rich cultural history extending also into the finest hotels located in this region.

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BELGIUM

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Hotel Jan Brito |W| www.janbrito.com |E| info@janbrito.com

This impressive mansion has been tastefully refurbished

EUROPE The hotel is located in the center of Bruges in a 16th century listed

This unique bath and shower experience has an aromatherapy effect.

house. Much more than the exterior has been preserved. This

Natural essential oil provides an uplifting scent, which enhances

impressive mansion has been tastefully refurbished into a four star

relaxation and alleviates stress. Vitamin C nourishes skin and hair and

hotel, conserving unique decorations from former centuries: marble

can help against itching and skin problems.

mantelpieces, paintings, oak staircase, exposed oak beams.

During the week we offer our guests a 2 hour guided tour through the We also have an unique renaissance garden with a 200 year old beech

city, with an experienced English speaking local guide. They show you

tree. You only can hear the water of the fountain.

all the important and most beautiful places in our city.

We are happy to announce that we currently are building a garden

The hotel has 37 rooms, including four beautiful duplex rooms (2

pavilion which will feature a fitness, sauna and Hamman. The fitness

floors with staircase!) only accessible through our renaissance garden,

will have several cardio devices, some weights and a power plate. The

each of them typically decorated referring to the history of the rooms:

sauna will have the classic heating as well the infrared option.

a former horse stable, the teahouse, the coach house and the house

This will be opened in the summer of ’16.

chapel, with separate sitting room and bedroom, a bathroom with shower and bath with Jacuzzi.

We provided all of our showers and bath tubs with an aroma shower head.

In the evening you can enjoy a drink in our cozy bar with fireplace.

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BELGIUM

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The Pand Hotel |W| www.pandhotel.com |E| info@pandhotel.com

A stunning location in the heart of the city centre of Bruges.

Charming Room, 15 to 17 m² are individually and elegantly decorated,

century. The hotel is owned by Family Stuyts, and was transformed

and offer all modern comfort the discerning traveller expects, such

into a wonderful boutique hotel, decorated in a very distinguished

as climate control at your finger tips, DVD player, free wifi, minibar,

and elegant way, using original antiques, objects of art and opulent

comfortable queen size beds. The stylish bathrooms are equipped with

fabrics. An interior full of charm and character, expressing a timeless,

bath tub and shower head attached to the wall, magnifying mirror and

comfortable and romantic atmosphere. In the library guests can relax

hairdryer.

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The hotel reveals its charm in a historical carriage house from the 18th

by the fireplace. The pine panelled walls and wooden floors give the lounges the singular elegance of an English house and the refined

The Charming Plus rooms offer the same features with additional

variety of an art lover room, between hundreds of old books, ancient

in addition bathrobes, slippers,

framed deeds, Louis Vuitton suitcases and wooden

products. All Charming Plus rooms have been fully redecorated in

jaccuzzi bath and luxury bathroom

January 2016. Jr Suites of 25 to 30 m² , decorated with stunning collectables.The bar, in dark and aubergine colours, with its mahogany

Ralph Lauren fabrics. The cosy sitting area, original antiques, and a

furniture, Chesterfield armchair and the cosy lighting by Jacques

four poster king size bed, give to each room a unique charm. They

García, lights up at nightfall in a cosy and nostalgic atmosphere. We

include high quality body care products, bathrobes, slippers, a jacuzzi

invite our guests to experience the Champagne breakfast in our

bath and some of them have a seperate shower. Master Suite With a

country-style breakfast room. We offer a large variety of healthy and

very elegant and timeless décor, this Master Suite of 36 m² is the most

fresh products, with full waiter service.

spacious room in the hotel, overlooking the green patio. Be our guest and enjoy the discreet luxury. Our dedicated team is at your service !

Eggs are being prepared, according to the wishes on granny’s AGA stove. Enjoy a drink, a book, a newspaper on our green patio with fountain, a small haven of peace. At The Pand, we want to offer our guests all the services of an international hotel, combined with the personal care and attention of a private mansion. In total The Pand has 26 rooms, in 4 room categories.

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UKRAINE

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11 Mirrors Design Hotel |W| www.11mirrors-hotel.com |E| info@11mirrors-hotel.com

Experience the many facets of modern Ukraine at 11 Mirrors, Kyiv’s first and only design hotel.

EUROPE Located in the capital’s dynamic core, mere steps away from the National Opera House, 11 Mirrors showcases reflective surfaces such as mirrored decorations and panoramic windows throughout its 11 stories and 49 luxurious rooms and suites. 11 Mirrors elegant minimalism is itself a reflection of contemporary Ukraine: sophisticated and simple, with no need for heavy embellishments.

Each of the 49 rooms and suites differently reflect and anticipate the desires of 11 Mirrors’ discerning clientele, whether through unparalleled urban views or spa-inspired bathrooms.

11 Mirrors was conceived by Ukrainian sportsman Wladimir Klitschko, also known as “Dr. Steelhammer” in the boxing community. A seasoned world traveler, Klitschko was able to reflect upon his own experiences when creating the concept for 11 Mirrors.

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INTERVIEW: Fraser Place Anthill Istanbul |W| www.istanbul.frasershospitality.com |E| reservations.istanbul@frasershospitality.com

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Turkey

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CYRIL S.WARSONO General Manager of Fraser Place Anthill Istanbul

We constantly come up with new ideas to exceed customer expectations

A dynamic hospitality professional having more than 20

What is a “FUN FACT” about your Hotel?

years of experience in managing daily operations of the fastpaced environment in hotels, restaurants, and entertainment

We have the most recreations place with a great KIDS CLUB

industries.

and our indoor ski sloop that promise hours of fun.

Another point to consider is my hands-on

experience as a motivator, trainer and mentor who’s dedicated in quality results and improvement.

What is your secret to staying “one step ahead” of other Apartment Hotels in Istanbul?

Managing properties for stakeholders and property owners based in Switzerland, United States of America, Indonesia,

We keep innovative and always try to exceed customer

China, Australia, Japan, Malaysia, Singapore and Turkey has

expectation through continuous innovation with an intuitive

provided me with in-depth knowledge of various market

service to deliver a memorable experience.

cultures and customers’ preference helped me succeed in handling various challenges, into growing my career.

How will Haute Grandeur Global Hotel Awards compliment your brand as a unique and transparent Global Awards initiative

What is your current biggest challenge competing on a global

offering an elegant Award concept?

scale in a highly competitive industry?

We always want both of our brand to keep the Gold Standards, My biggest challenge is to get the right customer with the right

as so our customer will be able to experience what we are

price.

promised.

In your opinion what is the most important factors of staying

What is your plans for 2016 to stay ahead of global industry

competitive?

changes where mainly hotels have to adapt constantly to spoilt guests and their demands in order to stay competitive?

We always have to be updating with the current trends and always need to enhance our customer satisfactions.

We would need to have more on ituitive service to deliver a memorable experience to our guest.

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NETHERLANDS

Amsterdam Boutique Apartments |W| www.amsterdamboutiqueapartments.com |E| hospitality@amsterdamboutiqueapartments.com These design vacation apartments are Amsterdam’s hottest new

In the newly renovated design Apartments you’ll find a contemporary

escapist alternatives to boutique and design hotels.

Dutch aesthetic with oriental accents based on the ground floor and

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3rd & 4th floor of this luxury canal house.

This epitome of style and elegance is based in a monumental canal house (1790) right in the heart of Amsterdam’s historical center and

It’s the perfect place for the demanding business as well as leisure

breathes history & style.

traveler who seeks style, comfort and privacy. Amsterdam Boutique Apartments is the Dutch Capital’s hippest hotspot for those at the

Located on Singel canal around the corner of Spui with tram stops 1, 2 and 5 and just minutes walk away from the floating flower market and Dam Square, you can’t be more in the historical center of Amsterdam!

center of the action.

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NETHERLANDS

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Het Arresthuis |W| www.hetarresthuis.nl |E| info@hetarresthuis.nl

The Netherlands gained a new spectacular hotel on a historic location

Cells

in April 2011: the former prison of Roermond. Once a place where no

Three old cells have been made into one room, transformed into

one would voluntarily go to. Now: a luxurious hotel where everyone

a Comfort Cachot. The Deluxe Cachots are situated in the former

will be gladly incarcerated.

recreation rooms and staff rooms of the prison. These rooms are somewhat more spacious than the Comfort Cachots. All Cachots have

The elements of the prison dating back to 1863 are still intact, which

air conditioning, underfloor heating, a minibar, safe, a double bed, a

gives the building a truly typical atmosphere. The cast-iron staircases,

rainshower, bathrobes, a flatscreen television and coffee and tea making

original cell doors and barred windows reveal the secrets of this

facilities. Free wireless internet is moreover available throughout the

marvellous location. You naturally do not have to endure the hardship of

entire hotel.

the old days when you come and stay here as a guest. On the contrary: you will experience nothing but luxury in Het Arresthuis.

All Cachots are austere, but decorated with the newest design items.

All materials that have been used are natural and the small details

The free parking facilities next to the hotel, a welcome drink when

are a light-hearted play on the austere prison life. When entering the

you check in and the “legal� candy on the pillow all contribute to this.

Cachots, you are welcomed by a prisoner from the Angola Prison in

One thing is certain, an unforgettable experience awaits you from the

America. A large portrait of these men has been put up in the seating

moment you put your first step in this hotel, Het Arresthuis.

area. They were all sentenced to life imprisonment, but somehow live on.

Suites

truly want to relax, you can visit our sauna.

Four luxurious suites have been built in the former director rooms, bearing names such as the judge (de rechter), the director (de directeur),

Business and festive

the jailer (de cipier) and the lawyer (de advocaat). Each suite has its own

Het Arresthuis has 4 modern decorated meeting halls. Het Archief is

character and design. The high ceilings and large dimensions of the

located in the former filing room of the prison and can house groups

rooms also reveal in what kind of luxury the director and board used to

up to 16 people. Het Archief is suited for meetings or private dinners.

live. These wonderful suites are all equipped with luxurious novelties

You can also hold meetings in het Pleidooi, a meeting room for up to

and gadgets such as air conditioning, underfloor heating, a minibar,

6 people. De Kracht and De Ontsnapping are situated in the attic of

safe, a double bed, a rainshower, bathrobes, a flatscreen television and

Het Arresthuis and house groups up to 28 people. All meeting rooms

nespresso coffee and tea making facilities. All suites have automatic

are equipped with a beamer, screen, nespresso coffee maker and tea

black-out shades and an iPod docking station. You can also enjoy a

making facilities, a minibar and flip-chart.

lovely bath in the judge (de rechter), the director (de directeur) and the jailer (de cipier).

Our cell Block is a special and unique location for large events. An original party location between the old cast-iron staircases, the original

Damianz

cell doors and the iron balustrades. The cell block can accommodate

Our chef of Damianz, the restaurant of Het Arresthuis, will serve you

200 people. A special event deserves a special location...

dishes that meet the highest culinary standards. You will be able to see him and his white kitchen brigade in action in their open kitchen. A

Area

feast for the eyes, since all products are cooked fresh to order.

There is a good reason why Roermond has been voted best municipality!

All wonderful dishes made by our chef are accompanied by natural and

and cultural activities. Each Sunday, all shops in the town centre are

fine wines. Our maître d’hôtel only serves pure and natural wines. He

open, as well as the designer outlet centre where all top-brands such

will offer you an unforgettable dining experience with excellent wines

as alle Armani, Gucci en Prada are represented. It is definitely worth a

and a top-class service.

visit.

If the weather is nice, you can dine on the patio, situated in the former

National Park De Meinweg is less than 3 kilometres away, there you

inner court, where the inmates were able to air at certain times.

can experience the wonderful landscape, go for a hike or bike ride.

Wellness

The town’s location is ideal for trips to Belgium, Maastricht, Eindhoven

You do not have to leave the hotel if you want to relax. The hotel gym

or Düsseldorf. All these cities are only a half-hour drive away.

EUROPE

The town has a diverse range of shops, objects and places worth seeing

has a wide range of modern fitness and sauna facilities. The gym is equipped with cardio equipment, ideal for a complete work-out! If you

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RUSSIA

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Lotte Hotel Moscow |W| www.lottehotel.com/moscow/ru/ |T| 7 495 745-10-00 The five-star property, conveniently located on Novinskiy Boulevard -

at anticipating guests’ needs are certain to exceed your expectations.

the heart of Moscow’s financial and shopping districts - offers guests

Lotte Hotel Moscow belongs to Korea’s largest luxury hotel chain, Lotte

300 spacious rooms and suites.

Hotels & Resorts, which operates 18 five-star properties throughout the largest cities and regions of South Korea – Seoul and its suburbs

Apart from distinguished accommodation and facilities, Lotte Hotel

Mapo and Gimpo, Ulsan, Busan, Buyeo, Guro, Daejeon and on Jeju

Moscow features first-class dining options showcasing internationally-

Island, as well as across Vietnam, Japan, Uzbekistan and the American

renowned brand names. Among them, two superb restaurants – MENU

island Guam. The chain was founded in 1972 with the construction of

restaurant, whose experienced chef offers a progressive European

Lotte Hotel Seoul, Korea’s first world-class hotel. Exhibiting excellence

cuisine via modern twists on classic Mediterranean dishes, and MEGU,

in every detail, Lotte Hotels now provide an opulence which places them

a Japanese fusion restaurant. For a bit of relaxation, The Lounge bar has

in line with the best-rated international properties. For more than 35

an extensive selection of premium-class cocktails on offer. Furthermore,

years, Lotte Hotels have been operating on the basic principle of being

the hotel features elegant meeting and convention facilities, an

a home away from home, so comfortable that guests wish to return

innovative Club Floor for business travellers, the world-famous Mandara

time and time again. Lotte Hotel Seoul, the flagship of South Korean

Spa, a Fitness Club and a state-of-the-art swimming pool. The ten-

hotels, is an award winning property, voted Best Individual Hotel in Asia

story building also boasts substantial underground parking and close

by Global Traveler, prestigious international travel magazine, for three

proximity to main city sights and entertainment. Extensive facilities

consecutive years from 2006 to 2008.

coupled with Lotte Hotel’s outstanding client-oriented service aimed

The rapid development of Lotte Hotels in Asia will continue, setting the highest standards of excellence and allowing guests to experience genuine Korean warmth and hospitality while overseas. In 2010, Lotte Hotels were opened in Tokyo, Japan and Hanoi, Vietnam. In 2011 Lotte cut the ribbon on a luxurious hotel in Shenyang, China, and a business hotel in Gimpo. At the end of 2013, the first Lotte Hotel was opened in the Middle East. The following year will see four new hotels added in Jamsil, Busan, Gimhae, and Seocho-dong (Seoul). As such, Lotte Hotels are building an international network and in doing so, are taking a leap to become a truly global hotel chain representing Korea.

Lotte Hotels & Resorts are run by management company - Lotte Group, South Korea’s largest conglomerate. It consists of over 60 affiliated companies employing more than 60,000 people engaged in such diverse industries as candy manufacturing, beverages, hotels, fast food, retail, financial services, heavy chemicals, electronics, IT, construction, publishing, and entertainment. The company possesses major operations in South Korea, Japan, China, the Philippines, Thailand, Indonesia, Vietnam, India, USA, and Russia and continues to expand.

With regards to Russia, Lotte Group has been represented by subsidiary the construction of Lotte Plaza, deluxe shopping mall and business centre, which opened in September 2007 on Novinskiy Boulevard.

The department store - housing the world’s best brands in sumptuous

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Lotte Rus since 1997. Development started in October 2002 with

surroundings – and the first-class business centre are manifestations of state-of-the-art Korean facilities and service. The several-million dollar Lotte Hotel Moscow has also joined this impressive portfolio, along with a confectionery plant in Kaluga city. ‘We are not going to stop here, but will proceed with expanding our retail and tourist activities in Russia. After finishing the construction project of the hotel in Moscow, we are going to build one more hotel, in Saint Petersburg,’ says Lotte Rus General Director.

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INTERVIEW: Hotel Mozaic Den Haag |W| www.mozaic.nl |E| reservations@mozaic.nl

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Netherlands

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Corina Waaijer

General Manager of Hotel Mozaic Den Haag

Winning an international respected award is a big boost for the (self-) confidence of the staff.

Tell us about your history with Hotel

we feel it as our obligation to listen to

teamspirit and entitels employes to make

Mozaic Den Haag ?

our customers and follow up on their

their own decisions and feel connected

feedback.

and responsible fort he runnning of the

As a teenager I always wanted to visit the

business.

luxurious hotels we saw during city trips,

What in your opinion makes Hotel Mozaic

on holidays with my parents. I always

Den Haag stand out in a competitive

How do you see the association with

envisioned how I should decorate it if was

industry?

Haute Grandeur Global Hotel Awards may improve your business?

my hotel. Hotels are my passion. Quitting my job and renovating our two historical

We always try to follow on customer

buildings into a modern but “warm” hotel

feedback. On a weekly basis we list all

We think that the elegant and luxurious

has been an amazing experience. Eight

feedback . We base our maintenance

style of Haute Grandeur Global Hotel

years later, we still run it as it was our first

and renovation plans on those. We keep

Awards reflects our own ambitions

day. I feel blessed to be in the opportinity

investing a lot of our turnover.

and style. Associating with the Haute

to live my dream. With a team of dedicated

Grandeur Global Hotels Awards supports

receptionists and housekeepers we strive

How in your opinion does winning an

to offer an warm welcome and a true

international respected Award add to

hospitable and comfortable stay in a

building staff moral in your business?

us in showing this to our (potential) guests.

What is your short term goal for the hotel in general and do you feel this Award will

modern but cosy environment.

Winning an international respected award

assist to achieve this?

As an experienced hotelier, what do you

is a big boost for the (self-) confidence of

feel is the key elements that is important

the staff. It makes them pround of them

Our short term goal is to continue

to focus on if a hotel would like to have a

selves, pround on their collegues and

developing and investing in our hotel

high return guest rate?

pround of our product. We think that it

to keep up with today’s and tomorrow’s

is very import to “manage by stimulation”

trends and guests. The Haute Grandeur

We feel that in order to see guests

and believe that making eacher great is

Global Hotel Award fits perfectly in

returning, personal service is a very

building a better company. Our small scale

our ambition to keep developing and

important aspect. We think thats guests

of 25 hotel rooms offers us the possibility

improving ourselves in the segment of

prefer a warm welcome to a fancy

to work with very limited hierarchy levels.

Small Luxury hotels.

decoration. If the basics are right ! Also

Most staff is equal. This creates a strong

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ITALY

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Pullman Timi Ama Sardegna |W| www.pullman-timiama-sardegna.com |E| H3040@accor.com

White sand lapped by turquoise water, waving palms under sunny skies... Neither dream or clichĂŠ, this is Pullman Timi Ama Sardegna.

EUROPE Tucked away on Sardinia’s southeast tip amid the natural beauty of Capo Carbonara, this 5-star resort boasts a stunning setting. From the bay, an Aragonese tower watches over 11 sprawling hectares of natural park.

A haven for natural wildlife among Mediterranean plant and flowers.

Tempting, so tempting to do nothing but to soak up the beauty of the idyllic spot- but that is far from the only temptation. Outdoor sports galore, a natural reserve rich in flora and fauna to explore, and a raft of family activities for tots and teens.

Nature’s restorative power in not confined to this 11 hectare marine reserve. The state-of-the-art Thalassa sea and spa institute offer relaxing and regenerating seawater treatments to all who need a boast. The bubble of serenity lies at the heart of the hotel. Blissful convenience, Pullman style. The resort offers 275 rooms (including 4 suites), 3 restaurants, 4 bars and 4 meeting rooms

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MIDDLE EAST A visit to the Middle East includes the glitziest of cities and the most picturesque of beaches, but make sure you book one of our shortlisted hotels to experience the ultimate Arabian hospitality.

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QATAR

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Mövenpick Hotel West Bay Doha |W| www.moevenpick.com |E| hotel.dohawestbay@moevenpick.com

Mövenpick Hotel West Bay Doha is located in the heart of the city,

selection of coffee and tea, refreshing drinks and beverages, as well as

just a 20 minute drive from Hamad International Airport and offers

a new food menu ranging from salads to mains. ForKnife restaurant is

easy access to all the city’s attractions and entertainment.

tour all-day dinning outlet, featuring an extensive à-la-carte menu, in addition to being the home of our famous Friday Brunch.

The five-star hotel is ideal for business and leisure travellers. Combining a modern, contemporary style with a touch of Swiss hospitality, guests

Located on the top floor, you will find Bay View 26 Wellness Centre

will experience innovative designs and polished professional service.

offers relaxing and rejuvenating experiences; our health and leisure facilities will help you work out a sweat or simply relax. Our top-of-

We offer 347 contemporary rooms including 40 suites designed to

the-line spa includes an indoor pool, treatment rooms, sauna, Jacuzzi,

accommodate both short and long-term staying guests. All our rooms

steam room, and the latest Techno Gym machines, as well as the best

come complete with fully furnished kitchenettes, as well as high-tech

view in the city! And with a special kids’ playroom with a dedicated

TVs, complimentary WiFi access throughout the hotel and latest

caretaker, you can enjoy Bay View 26 Wellness Centre knowing your

technological facilities and breathtaking views of the city. Warm and

kids are well cared for.

modern, our rooms range from Deluxe and Executive to Junior and Family Suites, all with a welcoming domestic touch and atmosphere,

Mövenpick Hotel West Bay Doha offers some of the finest meeting

serviced with the finest attention to detail. Topped with all the services,

facilities in the city. With five meeting rooms, including a multi-purpose

24-hour room service, private car park and garage are also provided.

hall dividable into 3 smaller rooms, our hotel is ideal for small and large

All hotel vehicles are equipped with 4G Internet access to keep you

meetings. Conveniently located on the second floor alongside the

connected on the go.

well-equipped and professionally managed Business Centre, all our rooms offer natural daylight, state-of-the- art audio-visual technology

Our restaurants vary in terms of both menu and style, and will satisfy every palate. Located on the ground floor, Lime Tree Lobby Lounge is a relaxing meeting point for guests to linger over the delightfully varied

and flexible configurations.

MIDDLE EAST

The five-star hotel is ideal for business and leisure travellers. Combining a modern, contemporary style with a touch of Swiss hospitality, guests will experience innovative designs and polished professional service.

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The noble Bedouin hospitality that is Jannah

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It all started with a dream.

One night, Chief Executive Officer Nehme Imad Darwiche dreamt he was watching his Bedouin friend plant olive trees in the desert.

Amazed, he asked him how the trees would thrive in the arid sand. The Bedouin answered him that these were not ordinary trees – they would flourish, bear turquoise stones, bring water to the land and give life.

Jannah Burj Al Sarab featuring the world’s fastest hotel internet at 1.2Gbps

Today, the Jannah Hotels & Resorts logo is an embodiment of this vision, represented with an olive tree carrying turquoise stones. To the dreamer, the olive trees in the desert appear as a paradisiacal garden of possibilities and potential. Jannah is Arabic for ‘paradise’ or ‘garden’ thereby being the perfect word to describe the dream’s essence and to embody the company’s name, Jannah Hotels & Resorts.

Jannah Hotels was born and raised in the Liwa Desert of the United Arab Emirates. Founded on the spirit of the Noble Bedouin Hospitality and pioneered with an infrastructure that is innovative, creative and dynamic, Jannah Hotels and Resorts has blossomed into the hotel management company of choice.

Jannah Eastern Mangroves Suites features balconies with sweeping view of mangroves for all suites

Offering leading proprietary technology and evolutionary programs, the company offers intelligent and efficient hotel management services that are focused on ensuring properties managed under the Jannah Hotels and Resorts brand’s reach their operating potential in every aspect.

Properties in the portfolio include Jannah Burj Al Sarab, Jannah Eastern Mangroves Suites, Jannah Place Abu Dhabi, Jannah Marina Bay Suites and Jannah Place Dubai Marina.

Jannah Marina Bay Suites offers a panoramic view of Dubai marina

JANNAH HOTELS & RESORTS 800-JANNAH (526624) / +971 (0) 2 652 6777 book@jannah.ae | www.jannah.ae

Andalusia’s “Golden Times” arrive in Abu Dhabi Al-Andalus is known as the ‘Golden Times’ of Andalusia, the largest empire civilization the world has ever known and one of the wonders of the medieval times.

Andalus Hotels & Resorts is a celebration of that majestic period, a time of multi-cultural mix where different beliefs and traditions co-existed in harmony.

Offering a sneak peek into Al-Andalus era, designed to offer guests a glimpse of history and tradition in a luxurious setting, Al Seef Village by Andalus is a fitting tribute to the bygone times of a great empire.

Al Seef Resort & Spa by Andalus

MIDDLE EAST

The result of that, gifted the world with some of the greatest architectural glory, intellectual prosperity, philosophical progress and medical advancement; exotic palaces, mosques, minarets and fortresses, these buildings make Andalusia visually unique in Europe.

Al Seef Residences by Andalus features wellappointed residences from one to three bedrooms in fresh, soothing furnishings, complemented by personal Alonso services, a spacious wellness center, four outdoor pools and a large Jacuzzi.

Al Seef Resort & Spa by Andalus offers outdoor pools or lounge on the terrace and lush gardens in Al Seef Village complemented by personal Alonso service. With a range of entertainment, dining and wellness options to choose from.

Lobby leading directly into Mamsha Al Seef by Andalus

Mamsha Al Seef by Andalus is a wide variety of dining and entertainment, a lively and vibrant destination which provides a one-of-a-kind experience in Abu Dhabi – the Andalusian way.

ANDALUS HOTELS & RESORTS +971 (0) 2 652 6722 | book@andalus.ae www.andalus.ae

Spacious living area with contemporary furnishings

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Kempinski Hotel Ajman Bay |W| www.kempinski.com/en/ajman/hotel-ajman/ |E| Reservations.Ajman@kempinski.com

Kempinski Hotel Ajman is the flagship property of Kempinski in the

beach resort. The hotel also has a state-of-the-art fitness centre and

region of India, the Middle East and Africa - a five-star luxury oasis on

two spas, providing wellness activities and treatments for guests at

the shores of the shimmering Arabian Gulf, surrounded by lush green

the Indian Ayurvedic spa and Kempinski The Spa. Promising a tranquil

gardens and only a 20-minute drive away from Dubai International

setting where European luxury meets Arabic hospitality, Kempinski

Airport. With its 500-metre, one of the best white-sand private

Hotel Ajman is an ideal getaway for travelers seeking authenticity and

beaches in the UAE, 180 rooms and suites overlooking the sea, 11 food

the utmost comfort.

and beverage outlets, Kempinski Hotel Ajman is a perfect luxurious

MIDDLE EAST

Kempinski Hotel Ajman is the flagship property of Kempinski in the region of India the Middle East and Africa

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MIDDLE EAST

INTERVIEW: Radisson Blu Abu Dhabi Yas Island |W| www.radissonblu.com/en/hotel-abudhabi |E| info.abudhabi@radissonblu.com

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United Arab Emirates

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Guido Bayley

General Manager of Radisson Blu Abu Dhabi Yas Island

The Haute Grandeur Global Hotel Awards gives us more credibility as a business

Tell us about your history with Radisson

also has a great tradition of innovative and

Winning an internationally acclaimed

Blu Abu Dhabi Yas Island.

contemporary service concepts, based on

award definitely boosts team spirit. The

the very specific needs of our guests. And

staff feel more confident of the company

I’ve been working with Carlson Rezidor

we plan to stay ahead of the competition,

that they’re working for, prouder to be

over the last 18 years in six different

ensuring our guests’ ongoing satisfaction.

part of a team that excels globally.

and Germany. I have recently joined the

What in your opinion makes Radisson

How do you see the association with

Radisson Blu and Park Inn by Radisson

Blu Abu Dhabi Yas Island stand out in a

Haute Grandeur Global Hotel Awards

Abu Dhabi Yas Island team, looking after

competitive industry?

may improve your business?

restaurants, and meeting spaces to deliver

The brand obviously makes it entirely

It is definitely a great exposure for our

profitable results.

unique from the rest of the competition.

brand to be associated with a prestigious

Radisson Blu is a brand that creates

award-giving body. With the kind of

As an experienced hotelier, what do you

excitingly individual hotels for individual

international reach that Haute Grandeur

feel is the key element that is important

minds. Here in our property, we delight

has, the award certainly gives us more

to focus on if a hotel would like to have a

our travel savvy, modern guests with a

credibility as a business.

high return guest rate?

genuine, inviting ambiance and we strive

countries including South Africa, Hungary,

the operation of both hotels’ rooms,

to engage each and every guest through

What is your short term goal for the hotel

Guest satisfaction. The customer should

our innovative and very relevant range of

in general and do you feel this Award will

always walk away feeling that they received

holistic facilities and services, including

assist to achieve this?

value for their decision to patronise the

fast free internet. We’ve packaged it all

hotel and its services. A key factor in

neatly together, with our unique Yes I

We aim to keep the significant revenue

building loyalty is by ensuring personal

Can! service philosophy and our 100%

growth in our outlets through creating

attention is given to their needs. Yes I Can!

Satisfaction Guarantee promise.

solid PR and Marketing campaigns. We

is the crucial core service philosophy of

believe the coverage we get from winning

Rezidor. We have effectively used the Yes

How in your opinion does winning an

the awards will definitely generate a lot of

I Can! training programme since 1995 as

international respected Award add to

interest from the media and will assist us

a structured way of initiating staff to our

building staff morale in your business?

in our objective to increase average spend

unique service approach. Our company

in our restaurants and bars.

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MIDDLE EAST

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Media Rotana |W| res.media@rotana.com |E| www.rotana.com/mediarotana

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MIDDLE EAST

Media Rotana is ideally located in the heart of new Dubai.

Featuring 536 spacious rooms and suites designed with international flair, Club Rotana offering lavish personalized hospitality and 15 fully equipped, flexible meeting rooms making it the perfect venue to suit everybody’s needs and ideal for a memorable stay. Guests will enjoy a unique culinary experience at Media Rotana with Five exquisite dining venues offering Italian, British and International cuisine.

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Fairmont Dubai Hotel |W| www.fairmont.com/dubai |E| dubai@fairmont.com

A firm fixture in the bustling Dubai cityscape, the iconic Fairmont Dubai is renowned as a flagship property within the global portfolio of Fairmont Hotels & Resorts since its debut over 13 years ago.

MIDDLE EAST

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113 Ideal for families, this multi-use complex is just minutes away from Dubai’s key attractions, shopping facilities and beaches. This 34 story property features 394 spacious guestrooms (including 128 suites and luxury penthouses) offering the perfect blend of amenities, location and gracious hospitality, The Spa, two terraced rooftop swimming pools and 10 contemporary dining and entertainment venues including the first blind dining restaurant in the middle east.

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Emirates Grand Hotel |W| www.emiratesgrandhotel.com |E| reservations@emiratesgrandhotel.com

Beckoning from the sidewalk of Sheikh Zayed Road stands the majestic

relaxing and soothing experience. The Spa is home to a splendid

Emirates Grand Hotel - brightly lit and surrounded by the twinkling

range of treatments and consists of 13 luxurious treatment rooms,

stars of Dubai’s skyline. The property which has been designed to

imbued with contemporary splendor and serenity to complement

cater to frequent business and leisure travelers stands tall as an icon

the authentic spa experience! Emirates Grand Hotel is positioned as

of warm Arabian hospitality well equipped with the most modern

extremely affordable; offering outstanding value for money to the

comforts and chic interiors. The property is generously proportioned

business, corporate and leisure markets setting a new hospitality and

and features all the modern amenities including tennis court, wellness

offering comfort and style rooms. Ideally situated, Emirates Grand

center, swimming pool & Jacuzzi, meeting rooms and a business

Hotel is a short drive to Dubai Mall , offers quick access to the DIFC

centre. The elegant property has 430 rooms comprising deluxe, one

and Exhibition Centre, operates runs to Jumeirah Beach in just fifteen

bedroom, one bedroom premium and two bedroom units. The all-day

minutes and is only five minutes away from the City Centre, and

dining Panorama Restaurant on 43rd floor gives guests innumerable

walking to the DIFC metro station all the benefits of Dubai’s top retail

gastronomic choices and the Emirates Grand Lounge offers them a

and entertainment destinations.

MIDDLE EAST

Beckoning from the sidewalk of Sheikh Zayed Road stands the majestic Emirates Grand Hotel

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Fairmont Ajman |W| www.fairmont.com/ajman |E| ajman@fairmont.com

Nestled on the cusp of the Arabian Gulf, alongside one of the most spectacular beaches in the United Arab Emirates, is Fairmont Ajman

MIDDLE EAST

The newest Fairmont luxury flagship hotel in the Middle East. The 14 story property is situated on the end of the Ajman corniche affording views of the Gulf’s crystal clear waters and white sand beaches.

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Opened in May 2015, this property features 252 guest rooms and suites, including two story penthouses, 2,000 square meters of meeting space with a grand ballroom offering panoramic sea views, outdoor leisure facilities with a 200 meter stretch of pristine beachfront, as well as a variety of dining facilities, a fitness center and spa.

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UNITED ARAB EMIRATES

Al Seef Resort & Spa by Andalus H AUTE GR A NDE UR |T | + 2 7 ( 0 ) 8 6 1 AWA R D S |E | I N FO @H AU T EGR A ND E U R .COM | W | HAU TEGRA NDE U R.COM

|W| www.andalus.ae

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Nestled in the hustle and bustle of modern city living, stands a beacon of ancient times, a fortress of times gone by, a place where you can relive the majestic, experience infinite opulence and delight in marvelous architecture.

MIDDLE EAST

The five-star Al Seef Resort & Spa by Andalus has recently been shortlisted to win the 2016 Haute Grandeur Global Hotel Awards in the category: Best Hotel Residences. The resort is home to a unique Mediterranean experience where First Class Guests can have a glimpse of the old Andalus as

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they walk through the Mamsha (the promenade). Al Seef Resort & Spa by Andalus blends Andalusian art de vivre and boasts 204 luxurious suites, four outdoor pools, the biggest Jacuzzi in Abu Dhabi and a host of personal butlers, or Alonsos, to offer unparalleled hospitality. Adding to the resort’s unique character, Al Seef Village Mall, home to some of the finest dining and retail brands in Abu Dhabi, is connected directly to the resort.

Ms Caroline Delbecque, Chief Executive Officer of Andalus Hotels & Resorts, said: “We’re delighted to have been shortlisted at the Haute Grandeur Global Hotel Awards.

This award will help us provide a trusted source of Award winning system, which will reflect a true recognition of our commitment to excellence and is a credit to our Talents and Ambassadors who are constantly raising the bar of possible perfection.

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UNITED ARAB EMIRATES

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Aparthotel Adagio Premium Dubai Al Barsha |W| www.accorhotels.com/ |E| H9221@accor.com

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Aparthotel Adagio Premium Dubai Al Barsha is a 198-room upscale

The 198 serviced apartments come in one-bedroom to four-bedroom

property conveniently located on the Sheikh Zayed Road in Dubai’s

configurations with en-suite facilities suitable to both short and

bustling Al Barsha district, within close proximity to many of the city’s

extended stays. Furthermore, guests from Adagio Premium have

top tourist attractions including the Mall of the Emirates, the Jumeirah

access to the various meeting facilities, Food & Beverage outlets,

beach and the Burj Al Arab and major business districts including

swimming pool, kids club and a signature fitness and spa center within

Dubai Internet City, Dubai International Financial Centre and the Jebel

the same complex.

Ali Free Zone.

MIDDLE EAST

Aparthotel Adagio Premium Dubai Al Barsha is a 198-room upscale property conveniently located on the Sheikh Zayed Road in Dubai’s bustling Al Barsha district

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AMERICAS South America is renowned for its natural beauty and attract thousands of guests to their stunning beach resorts every year. For the returning guests it is all about the overall experience that should be memorable. Visit our shortlisted hotels in this region to found out why they have been nominated for the Haute Grandeur Global Hotel Awards.

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UNITED STATES

Blackberry Farm |W| www.blackberryfarm.com |E| reservations@blackberryfarm.com

Situated on 4,200 acres with access to an additional 5,000 acres of private wilderness, Blackberry Farm is nestled into the foothills of the Great Smoky Mountains in Eastern Tennessee.

The renowned resort is an elegant 68-room Relais & Chateaux resort that brings together a time-honored belief in not only enjoying the beautiful land on which it sits, but utilizing it to provide every guest an unforgettable

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experience. Paying homage to locally grown and sourced ingredients, Blackberry Farm is celebrated as an unrivaled food and wine destination with two James Beard awards, providing farm-to-table cuisine, as well as a comprehensive wine cellar complete with more than 170,000 bottles of wine from around the world. Activities include fly fishing, horseback riding, hiking, sporting clays, spa treatments, wellness, yoga, cycling, cooking demonstrations, and more. The perfect destination for business and pleasure, Blackberry Farm offers various meeting rooms, and annual music, epicurean, enrichment and adventure events that are held various times throughout the year. This Summer, Blackberry Farm will expand to open a new Camp Blackberry for children and a new 14,000 square foot event center.

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AMERICAS

INTERVIEW: Sago Hotel |W| www.sagohotel.com |E| info@sagohotel.com

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United States

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Mr. Micheal Melendev General Manager of Sago Hotel

Encompasses the higher end luxury dynamic while staying true to the boutique style.

Sago Hotel is a brand new 20-room

the design to an industrial minimalist

existing masonry and stucco tenement

luxury boutique hotel in Manhattan’s LES

tone with soft pops of color to tantalize

neighbors. We clad the first five floors in

neighborhood. It first opened its doors on

the eyes as they move across the room.

handmade coal-fired brick and designed

January 15, 2016 and its grand opening

With exposed beams, raw woods and

our own take on rusticated masonry

was on Monday, February 15th. We speak

glass surfaces it has a rustic undertone

details. Deeply framed glazing adds to

to General Manager, Michael Melendez,

and then refined with higher end features,

the facade’s texture while mitigating solar

about the experience.

amenities, and service. We created the

heat gain and the skin reacts to the sun’s

hotel to give visitors the true experience of

path throughout the day in a softly graphic

There are so many luxury and boutique

one of New York’s oldest neighborhoods

way. We chose bricks that subtly change

hotel choices in New York City. Why

fully entrenching them in the surrounding

hue as the building rises until they closely

should someone choose your hotel?

grittiness that tells a story.

match the cladding of the volume above.

The upper part of the tower — the volume

Sago Hotel is one of the promising luxury

What can guests expect from the

beyond the rooftops of the adjacent

boutique hotels opening in New York City

customer service you provide?

buildings — is clad in zinc panels which

this year leading the market with design

are then surrounded by a veil of louvers.

and innovation at its owned and managed

We have deconstructed the typical hotel

While their primary purpose is — like

property Sago Hotel encompasses the

experience doing away with the restrictive

the window boxes below — to mitigate

higher end luxury dynamic while staying

front desk vibe and staff, replacing them

solar heat gain, the louvers also serve

true to the boutique style. With 24 hour

with fully trained multi-lingual butlers

as balustrades to the balconies, create

concierge butler service to cater to every

that are able to orchestrate any needs

extra depth in the facade, yield kinetic

request, we pride our selves on truly

that may arise from dinner reservations to

shadow play and obfuscate externalized

customizing every stay to each guest.

custom stocking the in room wine chiller.

mechanical

components.

The

colors,

proportions and textures of the two How does your property instill ‘a sense of

Tell us about the style of your hotel and

envelopes reference one another and are

place’?

what inspired it?

more like siblings than strangers.

The property’s sense of place really shows

While we didn’t want to pretend the “base

On the interior we decided to celebrate

in the reflection of design inspired by the

building” wasn’t brand new, we wanted

the steel structure by exposing it wherever

history of the Lower East Side. We kept

the first five floors to pay homage to the

possible. Those girders, columns, bolts

and junction plates coupled with block and

bars, restaurants, art galleries, exhibits,

masonry are balanced with a collection of

and so much more. Not limiting guests to

warm, soft and luxurious finishes, fabrics

just walking distance we are surrounded

and furnishings. We were conscious of

by local transportation and on a major

the depth of the spaces and the special

road making it a short 10 minute trip to

character the light has when it stretches

midtown.

through the interiors; grazing walls, upholstery, bedding and tile. We designed

How does your hotel embrace the

them all in such a way to extol the virtues

digital world?

of that long light. Cozy, comfortable, intimate rooms but with a sense of drama

We have enhanced every room with 43”

and a real reflection of context. These are

flat-panel smart televisions that connect

rooms in the heart of the Lower East Side

to the internet. WiFi everywhere, free of

and, as pampered as one might be within

charge of course. We will be rolling out

them, we wouldn’t want you to think you

a guest interface where food orders can

were anywhere else.

be ordered directly from the screens. The

What is the atmosphere of your hotel?

with Bose music systems that can connect

What types of guests does it attract? Are

via Bluetooth to any device and we will

there public spaces or is it mostly private

be making the penthouse a smart suite

space?

utilizing an iPad to control everything.

The laid back vibe of the hotel is carried

What are your hotel’s WOW factors?

throughout,

with

muted

tones

and

attentive customer service, “we are here

Our Duplex Penthouse sets the pace

when you want us and gone when you

showing off the city in all its glory with

don’t”. We are geared more towards a

epic views of downtown, Brooklyn, the

millennial crowd, partly because of our

neighborhood and uptown. Our King

design, partly because of our central

studio rooms have stand alone deep

location in an amazing neighborhood full

soaking tubs that leave guests relaxed and

of nightlife. We have designed the hotel

stress-free. They come with aromatic bath

with multiple levels, from a full service

salts and oils to take you on a restorative

restaurant and bar that is open to the

journey. We offer in room spa treatments

public, an open concept lobby where

as well. Being a 20-room property allows

guests are more than welcome to co-

us to personalize the experience further

mingle, as well as a rooftop lounge set to

with private butler service, customized

open in the spring. We also have generous

meals from the restaurant and a collection

room sizes and exclusive private floors

of amenities that will ensure guests’ stay is

with multiple outdoor spaces to enjoy the

everything it should be.

views.

What is unique about your hotel’s location? Why would people choose to stay in the LES neighborhood? What authentic local experiences will guests have access to?

The hotel is centrally located to so many

SOUTH AMERICA

upper floor suites are wireless enabled

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The Landing Resort & Spa |W| www.thelandingtahoe.com |E| reservations@thelandingtahoe.com

The Landing Resort & Spa is Lake Tahoe’s first five-star, lakeside boutique hotel, which offers incredible lake and mountain views, and is minutes from some of the best living Tahoe has to offer.

Enjoy The Landing’s luxurious accommodations, superior amenities and five-star service that will ensure you enjoy an effortless weekend of fun, adventure or relaxation. Guests will enjoy The Landing’s Premium King or Queen Rooms featuring luxurious high-thread-count linens and a bath with jetted tub, walk-in rain shower and heated marble floor. Warm up in comfy leather chairs next to the built-in fireplace or enjoy the incredible Lake Tahoe sunsets on the walk-out deck. Experience Jimmy’s acclaimed modern California and Greek/Mediterranean cuisine as part of your resort stay.

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AMERICAS

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CANADA

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Rosewood Hotel Georgia |W| www.rosewoodhotels.com/en/hotel-georgia-vancouver |E| hotelgeorgia@rosewoodhotels.com

Rosewood Hotel Georgia combines the grandeur of the Roaring 20’s with contemporary elegance in the heart of Vancouver.

Imbued with legacy and luxury, the hotel represents Vancouver’s most stylish retreat; a magnificent historical landmark with a distinct ambiance and grace.

An unprecedented restoration, completed in 2011, returned Vancouver’s most legendary hotel to its place as one of the most prominent hotels worldwide. Within the historic frame of the hotel lies an inner sanctuary of modern sophistication with 156 rooms and suites embellished with stylish elegance. The hotel’s premier accommodations, the Lord Stanley Suite and Rosewood Suite, each feature a private rooftop terrace with stunning city skyline views, plunge pool and private gardens. With the addition of extensive amenities, including Sense, A Rosewood Spa, an indoor saltwater pool, stateof-the art fitness suite and innovative restaurants and bars, Rosewood Hotel Georgia offers an unmatched combination of heritage, sophistication and splendour - a return to the golden age of hotel travel.

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AMERICAS

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BRAZIL

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Kenoa Exclusive Beach Spa & Resort |W| www.kenoaresort.com |E| info@kenoaresort.com

Exclusive Beach Spa & Resort takes pride in being located on the phenomenal sunny beach of Barra de Sao Miguel

AMERICAS Neighboring a nature reserve, Kenoa - Exclusive Beach Spa & Resort takes pride in being located on the phenomenal sunny beach of Barra de Sao Miguel. Each of the 23 villas and suites is in harmony with its stunning ecological surroundings without compromising the highest level of comfort and sophistication. Neutral colors set the tone for an outstanding yet humble design language that organically manifests itself amid the wildlife. A Shiseido-equipped spa, fitness center with ocean views, wine bar, lounge and world-class cuisine tantalize the senses and satisfy the soul.

The Kenoa Resort has a great array of accommodation. The Apoena Suites, with their panoramic views of the Atlantic, the singular Araxa Suite, with its two double bedrooms and incredible Japanese cedar wood tub, and the eight Marajo Villas are all amazing places to stay.

Honeymooners adore the Kenoa Villa. The rustic residence invites the natural world indoors, combining the scents, sounds and ambiance of the great outdoors with the indulgence of modern luxury living.

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CHILE

Ski Portillo, Chile |W| reservas@skiportillo.com |E| reservas@skiportillo.com For 65 years, Ski Portillo has seamlessly united the spectacular beauty of the Chilean Andes, the pure joy of skiing and snowboarding, the camaraderie of friends and family, and the resort’s unique brand of hospitality and service, delivering unforgettable vacation experiences where guests create the memories of a lifetime.

Ski Portillo has observed firsthand the history of skiing on its slopes, and the sport’s future continues to evolve every season at this renowned Chilean ski resort. The hotel’s yellow walls shine like a beacon along on the shores of the Inca Lake, and Ski Portillo has beckoned skiers and adventurers from all over the globe to one of the most fabled ski resorts in the world since 1949.

Haute Grandeur Global Hotel Awards Haute Grandeur has shortlisted Ski Portillo for three Global Hotel Awards, recognizing Ski Portillo’s steeped history, unparalleled location, and worldclass ski and snowboard experience. The three Haute Grandeur Global Hotel Awards that Ski Portillo has been shortlisted to win are for the following categories: •

Hotel with Prime Location

•

Historical Hotel

•

Best Ski Resort

“We worked hard early on to create Ski Portillo’s character and atmosphere,” says Henry Purcell, owner of Ski Portillo. “It’s not hard to retain it anymore, though, because most people—guests and employees—like it this way.

Inclusion in the Haute Grandeur Global Hotel Awards because of our history, location and ski experience means the world to us. The Ski Portillo

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experience is uncommon in today’s world of expanding resorts, high-speed chairlifts and slope-side condominiums. We are honored and humbled that Haute Grandeur Global Hotel Awards recognize that Ski Portillo is a tangible example of what is special and timeless about skiing, culture and travel.”

Hotel with Prime Location Nestled on the shores of Laguna del Inca, resting high in the Andes and surrounded by an amphitheater of jagged peaks, the iconic yellow walls of Ski Portillo reflected in the still waters of the lake have beckoned skiers and snowboarders from all over the world for decades. Encircled by world-class trails and off-piste terrain, Ski Portillo boasts something for all abilities and levels; however, its steeps are world renowned.

Best Ski Resort

legend Chris Davenport. “Visiting Ski Portillo is an amazing visual

Modern-day ski heroes flock to the Chilean resort for “summer skiing”

experience. While skiing, you’re looking down on the Hotel Portillo, the

— including athletes Chris Davenport, Daron Rahlves and Mike Douglas.

Laguna del Inca and the switchbacks of the road leading to Ski Portillo,

National ski teams — including the U.S. Ski Team and the Austrian Ski

and it feels like you’re being pulled down into the valley below. There’s

Team — kick off every season training in Ski Portillo. Ski Portillo’s 14

nowhere else in the world like it.”

lifts, including the famed Va et Vient lifts found only at Ski Portillo,

AMERICAS

“Portillo is a small mountain that skis huge,” says big-mountain skiing

access terrain catering to skiers of all abilities. Ski Portillo’s ski and Historical Hotel

snowboard school features the world’s most qualified instructors;

Seminal moments in skiing’s past — like the 1966 FIA Alpine World

nearly 100 percent instruct year-round, teaching at the finest resorts

Championships, the only World Cup ever to be run in the Southern

in the Northern Hemisphere when they are not in Portillo. While less-

Hemisphere — have taken place on Ski Portillo’s terrain, and canonized

experienced guests will find wide-open and uncrowded slopes, Portillo

ski legends — like Stein Eriksen, Othmar Schneider and Pepi Stiegler —

is famed for its steeps, and the area is surrounded by easily accessed

have run the Ski Portillo Ski School.

backcountry terrain. Ski Portillo’s instructors also provide expert offpiste guiding for experienced skiers.

White tablecloth meals, a one-to-one staff-to-guest ratio and a commitment to good camaraderie, great food and unforgettable fun

“Portillo is a training ground for national teams and big-mountain

give Ski Portillo guests a glimpse into what skiing was like in the “old

professionals,” says retired U.S. Ski Team racer and World Cup veteran

days.”

turned big-mountain skier Daron Rahlves. “The quality of training in Portillo is better than anywhere, but the best part is the lifelong friends you make

“We’ve watched the evolution of skiing happen right here,” says Henry

during one week here. You’re seeing each other all day long, in the dining

Purcell, owner of Ski Portillo. “This is how skiing was, and I think that

room, on the hill. There’s a perfect flow to the Ski Portillo experience.”

people are looking for more places that are old-style skiing.”

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OCEANIA The region offer a service orientated culture that is evident from the outstanding hospitality experiences we present to you here.

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AUSTRALASIA

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NEW ZEALAND

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Aro Ha Wellness Retreat |W| www.aro-ha.com |E| adventure@aro-ha.com Aro Ha Wellness Retreat is a purpose built luxury wellness

diligent attention to wellness will be rewarded with a youthful

retreat, set in spectacular surroundings near Queenstown, New

embodiment of exceptional health. If a transformative shift is needed,

Zealand. A first-of-its-kind retreat centre, fusing advanced eco

Aro Ha is the ideal elixir.

accommodation, permaculture based self-sufficiency, and world-class results-oriented programming.

Designed and constructed by a team of New Zealand’s leading consultants, Aro Ha exemplifies best practices for living in balance with

Located in New Zealand’s ethereal Southern Alps; Aro Ha is ideal for

nature while meeting our modern needs. Localised food production

solo travellers, couples, or friends, our physically stimulating programs

from permaculture gardens is used to provide a signature wellness

sculpt the body and mind with sub alpine hiking, vinyasa yoga, and

menu. Off-grid power generation, Passive Haus building techniques,

dynamic movement. Programs include nutrient dense vegetarian

and New Zealand’s first renewable distributed heating scheme all

cuisine, healing bodywork, and daily mindfulness practice. Your

ensure the retreat treads lightly on the local environment.

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OCEANIA

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FIJI

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VOMO Island |W| www.vomofiji.com |E| res@vomo.com.fj On the heels of VOMO Island Resort’s recent five million dollar renovation, the 225-acre luxury private island retreat in Fiji is proud to share this nomination news.

“We are so pleased to share VOMO’s recognition with the Haute Grandeur Global Hotel Awards. It’s the culmination of our team’s hard work around the renovation and our dedication to providing our guests with the best possible luxury vacation experience,” says General Manager, Mark Leslie.

The VOMO renovation transformed 26 Hillside and Beachfront Villas featuring sleek modern design, upgrades to public spaces, additions to the iconic Rocks Bar restaurant and Reef Restaurant offerings elevating service and amenities ensuring its world-class reputation. VOMO Island Resort offers friendly world-famous Fijian hospitality, crystal blue waters, pristine beaches, snorkelling and scuba diving options, for an unforgettable vacation experience for families, couples and groups.

OCEANIA ABOUT VOMO RESORT: VOMO Island Resort is located only a short, scenic 15-minute flight from Nadi in the South Pacific. Where Fijian culture still exists from a bygone era, this secluded hideaway is home to legendary soft sand beaches, crystalline blue waters welcoming, couples, families and groups. Nestled amongst lush greenery, the 30 villa accommodations include 7 Hillside and 19 Beachfront Villas and 2 Beachfront Retreats. Additionally, The three-bedroom Royal Villa and four-bedroom Residence offers an indulgent island experience with their own private pools, living and private dining areas. Resort amenities include a PADI Dive Centre, Day Spa, gym, boutique, Kid’s Club, water sports and the use of the exclusive island VOMO Lai Lai, where guests can unwind and relive the days of Crusoe with five-star luxury just a radio call away. VOMO Resort is also a proud member of Pack for a Purpose, an initiative that encourages guests to bring food and school supplies making a lasting impact on communities in travel destinations around the world. Rates start at approximately US$1,000 and are all inclusive of meals and non-alcoholic beverages.

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AUSTRALIA

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Saffire Freycinet |W| www.saffire-freycinet.com.au |E| host@saffire-freycinet.com.au

Saffire Freycinet is an intimate sanctuary on Tasmania’s East Coast that

Enjoy the comforts of our purpose-built 12m vessel Saffire as you

delivers sophisticated coastal style and an inspirational experience.

spend the day exploring the rarely visited Schouten Island in our

Discreetly positioned overlooking the Hazards Mountains, Freycinet

Signature Experience, or if you are pushed for time you may choose

Peninsula and the pristine waters of Great Oyster Bay, Saffire blends

the new half-day experience, or a 90-minute exploration of Great

mankind and nature with breathtaking beauty.

Oyster Bay.

Featuring 20 luxurious suites, exclusive day spa, restaurant, guest

The abundance of natural wonders that surround Saffire can be taken

lounge and bar, this experience is a celebration of the art of service,

in through complimentary activities including bird watching, canoeing,

internal and external wellbeing, local culinary delights, ancient

guided walks, mountain biking, kite flying, archery ,marine farm

landscapes and abundant wildlife.

exploration and Tasmanian devil experience .

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OCEANIA

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AUSTRALASIA

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MALDIVES

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Conrad Maldives |W| www.conradmaldives.com |E| mlehi.maldives@conradhotels.com

Surrounded by the countryยนs best diving, whale shark areas and

a resort within a resort concept located on the tip of Rangalifinolhu.

sprawling coral reefs, Conrad Maldives is the only resort to offer three

A dining destination in itself, Conrad Maldives is an epicurean delight

distinct resort experiences spanned across two islands, offering luxury

featuring 12 restaurants and bars including the globally renowned

travelers a uniquely inspired experience.

Ithaa Undersea Restaurant.

The resort features 150 architecturally designed villas of enviable calm

Guests can while away the time and take respite in one of the resorts

and sophistication, guests can choose to relax in one of the romantic

two award-winning spas, both set on stilts above the lagoon. Conrad

water villas on the adults only Rangali Island or the seclusion of the

Maldives is the destination for the globally connected to disconnect

beach villas tucked amongst tropical greenery of Rangalifinolhu or

from daily life and revel in the luxury of nature and time.

retreat to one of the stunning over water villas at The Spa Retreat,

INDIAN OCEAN

Conrad Maldives Rangali Island enjoys the elite position of being located in the heart of the Indian Ocean

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MALDIVES

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|W| www.tajhotels.com/luxury/exotica-resort-and-spa |E| exotica.maldives@tajhotels.com

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Taj Exotica Resort & Spa, Maldives is located on the exotic Emboodhu

designed villas are perched over the lagoon with nothing but blue

Finolhu Island, in the middle of one of the largest natural lagoons in

ocean waters and glorious sunsets to block the view. All the villas are

the world. This tropical isle, once known as the ‘Three Coconut Island’,

palm-thatched, built of finest natural wood finishes on the exteriors

ornamented with pale white sand and crystal blue waters is lush with

and the interiors are delightfully appointed in classic Maldivian style.

tropical flora. The resort is only 15 minutes by luxury speedboat, available 24 hours, from Malé International Airport.

Taj Exotica Resort & Spa is also renowned for its remarkable culinary experience, with a vast array of hand-picked Progressive menu items

The multi award-winning resort seamlessly extends the magic of

from all over the world. The resort proudly caters over five hundred

the island’s blessed natural beauty in its design even as it offers the

different exclusive menu choices to soothe the guests’ palettes

finest in contemporary amenities and services. Luxuriously appointed

presented in a creative, innovative style from “Farm to Plate.”

villas and suites, private plunge pools and personal sundecks with endless views of the Indian Ocean, make this the perfect setting for

No trip to the Maldives is complete without pampering yourself in

a private retreat. Our Jiva Grande Spa, an authentic Indian spa, offers

a haven of sheer indulgence with Jiva Grande Spa’s Indian inspired

a range of signature wellness experiences. A choice of bespoke dining

treatments. The spa includes a unique Ayurvedaa Pavilion where

experiences, water sports, and recreation options make for a complete

ancient art is administered following an individual consultation with

and exclusive destination holiday.

resident Ayurvedaa physician. It also offers Alepa, a sensual and engaging signature treatment that evokes an aura of the royalty where

Each of the resort’s luxuriously designed 64 villas and suites come with

the couple themselves can apply the therapeutic mud on each other

private Butler Service and are furnished in natural tones and textures

then rinsing off in 4 different shower experiences, surely a total bliss!

and offer spectacular ocean views. Most of the resort’s luxuriously

INDIAN OCEAN

Welcome to an island sanctuary where luxury and landscape merge to create a living experience that is one with nature.

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Outrigger Kanotta Maldives Resort & Spa |W| www.tajhotels.com/luxury/exotica-resort-and-spa |E| exotica.maldives@tajhotels.com Escape to your own private world on a secluded island in a sapphire

Konotta is a private island in the Gaafu Dhaalu Atoll, 211 miles 340

sea. Welcome to Outrigger Konotta Maldives Resort, a sanctuary

kilometers/211 miles south of the Maldives capital city of Male.

of exceptional comforts, innovative cuisine, oceanfront cocktails,

It is a 55-minute flight from Male International Airport (MLE) to

rejuvenating Navasana Spa, and stunning sea life, 21 Beach Pool Villas,

Kaadedhdhoo Airport (KDM) then a scenic 30-minute private yacht

21 Ocean Pool Villas, 2 Lagoon Pool Villas, 8 Two Bedroom Beach Pool

transfer to the Resort.

Villas, and the exquisite Grand Konotta Villa make Outrigger Konotta Maldives Resort one of the destination’s most desirable getaways for romance, family holidays, dive adventure, and complete relaxation.

INDIAN OCEAN

Welcome to Outrigger Konotta Maldives Resort, a sanctuary of exceptional comforts, innovative cuisine, oceanfront cocktails, rejuvenating Navasana Spa, and stunning sea life.

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FEATURE

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Dominican way Barcelo Hotels & Resorts Adventure holidays, packed with mountain climbing, safaris and downhill skiing can be all well and good. But sometimes – when you get a precious week of much needed leave – all you really want to do is stop, take a deep breath and totally relax.

When slowing down and loosening up is the main goal of your holiday, then the Caribbean is the place to be. More specifically, the Dominican Republic. Although some of its smaller neighbours (such as Jamaica and Barbados) can get more attention, this idyllic island nation definitely deserves serious consideration as a location for your next cruisy vacation. With sandy white beaches, clear blue coastline, stunning wildlife and welcoming locals, it’s the perfect choice for a holiday that is all about recharging your batteries.

Here are the five best things to do when you want to kick back in the Dominican Republic:

nothing will feel you more at peace with the world than the sight

1. Laze on a beach

5. Watch the sun go down

Well, this is an obvious one. But you can’t talk about relaxing in the

Sunsets are pretty spectacular throughout the Caribbean, but the

Dominican Republic without putting a strong focus on its glorious

ones you’ll see in the Dominican Republic are really something

beaches. In fact, it is hard to overstate the beauty of the sandy

special. Blending together an almost unfathomable palette of pinks

stretches of coastline that surround this island, and the beaches

and oranges and yellows and reds, the sky puts on an impressive

here are widely considered to be among the best in the world.

display in the evenings – and it’s best enjoyed with a cold glass

From the blissfully secluded Playa Rincón to the turquoise-hued

of the local Presidente beer or a freshly made Coco Loco cocktail

Bahia de las Aguilas, you could spend your entire time here beach-

in hand. The prime place to watch the sunset is at Bavaro beach

hopping and never run out of top-level options.

in Punta Cana, where there are 2 Barceló Hotels: Barceló Bávaro

A WINNING PHILOSOPHY

of these majestic creatures frolicking just metres away.

Beach Adults Only and Barceló Bávaro Palace Deluxe (that cater 2. Take the plunge

to everyone from families to conference groups to adults looking

The American hip-hop band TLC recommends you “don’t go

for a quiet, kiddie-free holiday) and have a variety of bars and

chasing waterfalls” – but you should absolutely disregard this

restaurants so you can feast on fresh seafood while looking out as

advice when you visit the Dominican Republic. After all, this

the sun goes down over the deep blue sea.

country is home to a stunning hike known as the 27 Waterfalls of Damajagua. It’s not necessary to visit all 27, of course. The ideal way to do it is to book a day trip with one of the many tour companies offering guided visits to these parts and will take you to see half a dozen of the best waterfalls. Once you are out there, surrounded by the lush greenery, floating in the crystal clear pools of water, all the stress of daily life will feel a world away.

3. Get pampered One of the best way to put yourself straight into the relaxation zone when you are on holidays is to visit a luxurious day spa – and the Dominican Republic has some fabulous ones on offer.

One of the nicest is U-Spa at the Barceló Bávaro Beach Resort, in Punta Cana. They set the scene with candles, soothing music and gentle incense, and visitors are given access to a range of facilities including an outdoor pool, thermal baths, steam room and vichy showers. After enjoying these different forms of water therapy, it’s time to enjoy some of U-Spa’s signature treatments that include massages, body wrap and facials using 100% natural and native ingredients such as cocoa and mango. A couple of hours here and you will feel like a whole new person.

4. Be at one with the fauna The location of the Dominican Republic, surrounded by the warm, clear waters of the Caribbean, make it an ideal place for discovering marine wildlife, and snorkelling is an excellent way to do it. The scuba diving here is also good, but the best way to connect with the local fauna is to go whale watching. From midJanuary to the end of March each year, humpback whales migrate to Samana Bay, on the eastern side of the island, for breeding season. If you are here at the right time, it is an absolute must, as

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The Haute Grandeur Global Hotel AwardsTM is a prestigious globally trusted Awards initiative building its reputation as the world’s leading awards initiative by rewarding outstanding hotel experiences. The Awards is a method of ranking and assisting hotels and is regarded as the pinnacle of achievement for hotels globally.

Hotels participating in the Haute Grandeur Global Hotel Awards,

The Haute Grandeur Global Hotel AwardsTM recognize outstanding

including those that are constantly striving towards raising the

hotels across countries, continents and on a global basis.

bar of service delivery to new heights. It will provide the much needed inspiration to the larger hotel industry who seeks positive

Each country has their own criteria for doing star gradings, thus

role models from within their industry to provide them with a

the Global Hotel Awards do not limit the Awards to a certain

reason to celebrate.

amount of stars but exclusively focus on recognizing outstanding achievement and luxury lifestyle.

What makes a hotel a winner? Winners of a Haute Grandeur Global Hotel AwardsTM accolade are the ones that are creative

The Haute Grandeur Global Hotel AwardsTM is the highest

in their approach when it comes to client satisfaction, they

achievement any hotelier can hope to receive, evident from the

continuously find ways to go the extra mile, they have that “wow�

strict selection process where outstanding hotels are selected

factor and they put their guests first no matter what! No request

from a wide range of areas to participate in the Awards.

is impossible and no client query go unanswered. From the first point of contact you are aware that this is an outstanding hotel.

The Haute Grandeur Global Hotel AwardsTM was established as an independent and unbiased initiative to honor the very highest achievements from across the global hotel industry, recognizing exceptional contributions by outstanding hotels.

The Haute Grandeur Global Hotel AwardsTM promise to raise service delivery levels by means of awarding only the very best in the industry. It aims to focus on hotels that do not want to win the “average� award. Participating hotels are generally seen as the benchmark in the industry as they create awareness about the value and importance of constantly raising the bar of excellence.

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The value of a Haute Grandeur Global Hotel Award is powerful in terms of its ability to boost marketing and promises to have a direct impact on guests perceptions and revenue. It provides the much needed inspiration that hotels look for by identifying role model properties across all continents in order to further raise their current levels of service delivery to even greater heights.

The annual Awards Gala Ceremony where winners are revealed, is not only the most dazzling event of the year on the luxury hotel industry calendar, it also highlights the values of leadership, hard work, dedication, ambition and success. This event takes place each year in a different exotic location and offers hoteliers in attendance new networking opportunities.

CONTACT US | T | + 27 (0)861 AWARDS +27 (0)861 292737 | E | info@hautegrandeur.com | W | hautegrandeur.com

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