Healthwatch Cheshire East

Your local spotlight on Health & Social Care covers services in Cheshire East

Health & Social Care Signposting Directory Cheshire East

Issue 1

ContEntS Contents About Us Get Involved NHS - Know Your Rights!

Free NHS Health Check Understanding the Care Act - New Law April 2015 Patient Choice Of Gp Practices GP’s & GP Surgeries Pharmacies Dentists Opticians & Hearing Centres Social Care & Independent Living Recognising Dementia Recognising Mental Health & Support Personal Health Budgets NHS Care Are you a Carer?

Care in your Own Home Residential Care Residential Care Costs Residential & Nursing Care Expressing Complaints & Concerns

1 2 3–4 5–6 7–8 9 10 11 – 12 13 – 14 15 – 16 17 – 20 21 22 23 24 25 – 26 27 – 30 31 32 33- 34 35 – 36

Disclaimer This Directory has been compiled to signpost primary health and social care providers throughout Cheshire East.

Whilst we have taken every care in compiling this publication, the publishers and promoters cannot accept responsibility for any inaccuracies.

All listings are supplied via the Care Quality Commission (CQC) and NHS Choices. Neither Healthwatch Cheshire East nor HealthCare Publications can be held responsible for any errors or omissions.

All signposting services are up to date as of January 2015.

A note on advertising: We offer businesses the chance to reach potential customers via this publication. It is our intention to clearly indicate that an advertisement is being displayed and no endorsement or approval by the promoters of any product, service or supplier should be implied.

Another quality publication by Healthcare Publications If you require extra copies of this directory or are interested in advertising in future editions please email Healthcare Publications on admin@healthcarepublications.org or visit www.hcpublications.org

ABOUT US What is Local Healthwatch?

How do we do it?

Healthwatch has been set up by the Government to ensure that people have a say on local health and social care services. We are a national body, with a Local Healthwatch in every area in England.

Healthwatch Cheshire East will ensure that your voice is heard by services providers in the area. We are independent of the NHS and council, but work with them to improve local services.

We need your help! We need you to share your experiences with us (both positive and negative) of health and social care services in Cheshire East.

What do we do?

We listen to local people’s experiences of using health and social care services and share them with commissioners and people who run the services, with the ultimate aim of improving services for all.

We have a seat on Cheshire East’s Health and Wellbeing board. This body oversees health and social care in the region and can influence how services are designed and commissioned.

We work with Healthwatch England to escalate key concerns about services.

Signposting Service Healthwatch Cheshire East provides a signposting service to help you find the services you need. If you are struggling to find services, please give us a call on 03300 882 843 (local call charges only).

Recently we have: • helped a lady find and access new homebased dental services for her elderly housebound mother • helped a family get in touch with a befriending service for an elderly relative • helped an MS wheelchair user find a wheelchair loan service We have links throughout the voluntary, health and social care sector so please do get in touch.

Supporting you if you have a complaint We work with our Advocacy Service partners to assist people who wish to complain about NHS services.

We can explain the complaints procedures of service providers in our area or refer you to our Independent Complaints Advocacy service.

You can do this by: • using the Your Story form on the website • by email • by telephone • by letter • at one of the community events we attend • via social media You don’t have to leave your name or contact details if you don’t want to. The more stories we get, the more evidence we have to influence change.

What power does Healthwatch Cheshire East have?

Healthwatch Cheshire East can request information from any local organisations which set up and run local health and social care services. They then have 20 working days to return the information requested. This means we can go to a service unannounced a service unannounced and look at the work/services provided there.

We have statutory powers which enable trained staff (and volunteers) to perform 'Enter and View' visits to adult care homes, hospitals and GP surgeries and pass information about patient views and experiences to commissioners and the Care Quality Commission.

If our volunteers have specific concerns with the way an organisation is being run following an ‘Enter and View’ visit, Healthwatch Cheshire East will make recommendations for improvements to the organisation in question.

Reports are produced following every ‘Enter and View’ visit we undertake which outline our overall impressions of the care patients are receiving, as well as the outcomes of their conversations with patients and staff. The organisations are given twenty working days to read and respond to our ‘Enter and View’ reports before they are made public on our website.

GET INVOLVED With the Enter & View Team Healthwatch Cheshire East has the power to visit adult health and social care services. We aim to capture the views of service users and identify what they think is good about the service and how they feel the service could be improved.

Volunteers are key to our Scrutiny work programme and training and support is given to ensure that this work is effectively undertaken. Volunteers may require a DBS Certificate dependant on role.

With The Community Engagement Team

Volunteering Do you live or access health or social care services in Cheshire East? Do you want to make a positive difference to your local community? Do you have time spare?

Why not volunteer with Healthwatch Cheshire East?

We have opportunities to suit all experience and time commitments. You could be working with our social media team, helping us carry out enter and view visits at hospitals or answering the phones.

We would love to hear from you, so do please get in touch.

Help Us: With the Signposting Team Can you direct individuals to the local health and care services that are right for them? Can you volunteer a few hours of your time each month?

Based in Macclesfield, our information service will use trained volunteers to respond to telephone and email requests for information.

As part of our Volunteer Signposting Team you will gain invaluable experience supporting the community to give feedback on health and social care services using a range of different methods.

You will also gain experience and training on engaging with the community effectively, providing advice, researching and gathering views of service users.

Help support our Community Engagement Team to raise the profile of Healthwatch Cheshire East.

Working with a wide range of local communities to find out what they think about health and social care in Cheshire East; the team will be undertaking road shows, workshops, focus groups, stakeholder event and surveys. These will establish how best to work with the community of Cheshire East and what the key concerns are with local health and social care provision.

Share your experiences of Health or Social Care services with us and you could influence change We need people to tell us their experiences of health and social care services, these could be good or bad experiences.

We will use these stories to create a picture of what it's like for patients, carers and their families and will then work with commissioners, who fund the services, and the providers, that deliver the services, to influence change in order to improve the experience for people in the future.

You can share your experience and story with us by completing our online form, phoning our office, or joining us at one of our events and talking to us.

Healthwatch Cheshire East 81 Park Lane Macclesfield SK11 6TX Tel: 03300 882 843 Email: info@healthwatchcheshireeast.co.uk Web: www.healthwatchcheshireeast.co.uk Twitter: @HealthwatchCE Facebook: facebook.com/healthwatchcheshireeast

nHS - KnoW YoUr rIGHtS! Everyone has the right to information and education about how to take care of themselves and what they are entitled to within the health and social care system.

Healthwatch Cheshire East helps individuals to gain access to, understand, and use information to promote and maintain good health and make the best use of local services and care support.

We can: • Explain your rights and what standards to expect from services • Help you find out about funding for health & social care • Help you to access services and find your way through care ‘pathways’ – find the right service for you • Put you in touch with Support Groups, Voluntary and Community Organisations • We can register your concerns and provide information on making complaints • Pass on your reports of excellent services and care • If you need advocacy we can refer you to the Independent Complaints Advocacy (ICA) You have the right to receive NHS services free of charge, apart from certain limited exceptions sanctioned by Parliament.

You have the right to access NHS services. You will not be refused access on unreasonable grounds.

You have the right to expect your NHS to assess the health requirements of your community and to commission and put in place the services to meet those needs as considered necessary, and in the case of public health services commissioned by local authorities, to take steps to improve the health of the local community.

You have the right, in certain circumstances, to go to other European Economic Area countries or Switzerland for treatment which would be available to you through your NHS commissioner.

You have the right not to be unlawfully discriminated against in the provision of NHS services including on grounds of gender, race, disability, age, sexual orientation, religion, belief, gender reassignment, pregnancy and maternity or marital or civil partnership status.

You have the right to access certain services commissioned by NHS bodies within maximum waiting times, or for the NHS to take all reasonable steps to offer you a range of suitable alternative providers if this is not possible.

You have the right to be treated with a professional standard of care, by appropriately qualified and experienced staff, in a properly approved or registered organisation that meets required levels of safety and quality.

You have the right to expect NHS bodies to monitor, and make efforts to improve continuously, the quality of healthcare they commission or provide. This includes improvements to the safety, effectiveness and experience of services.

You have the right to be treated with dignity and respect, in accordance with your human rights.

You have the right to have any complaint you make about NHS services acknowledged within three working days and to have it properly investigated.

tell us your experiences We’re listening

You have the right to discuss the manner in which the complaint is to be handled, and to know the period within which the investigation is likely to be completed and the response sent.

together we can make a difference

You have the right to accept or refuse treatment that is offered to you, and not to be given any physical examination or treatment unless you have given valid consent. If you do not have the capacity to do so, consent must be obtained from a person legally able to act on your behalf, or the treatment must be in your best interests.

nHS - KnoW YoUr rIGHtS! You have the right to be given information about the test and treatment options available to you, what they involve and their risks and benefits.

You have the right of access to your own health records and to have any factual inaccuracies corrected.

You have the right to privacy and confidentiality and to expect the NHS to keep your confidential information safe and secure.

You have the right to be informed about how your information is used.

You have the right to request that your confidential information is not used beyond your own care and treatment and to have your objections considered, and where your wishes cannot be followed, to be told the reasons including the legal basis.

You have the right to choose your GP practice, and to be accepted by that practice unless there are reasonable grounds to refuse, in which case you will be informed of those reasons.

You have the right to express a preference for using a particular doctor within your GP practice, and for the practice to try to comply.

You have the right to make choices about the services commissioned by NHS bodies and to information to support these choices.

You have the right to compensation where you have been harmed by negligent treatment.

You have the right to choose the organisation that provides your NHS care.

With all the changes to health and care services it’s not always clear where you should go to report an urgent issue, to make a complaint, or for further information.

Healthwatch Cheshire East can help you find the right services to suit your needs through our Information & Signposting Service.

We cannot give you advice or make specific recommendations but we can help you make an informed decision in finding the right health and social care service whether it is provided by the NHS, the Council, a voluntary or community organisation.

Contact Us: Healthwatch Cheshire East 81 Park Lane Macclesfield SK11 6TX Tel: 03300 882 843 Email: info@healthwatchcheshireeast.co.uk Web: www.healthwatchcheshireeast.co.uk Twitter: @HealthwatchCE Facebook: facebook.com/healthwatchcheshireeast

You have the right to be involved in discussions and decisions about your health and care, including your end of life care, and to be given information to enable you to do this. Where appropriate this right includes your family and carers.

You have the right to be kept informed of progress and to know the outcome of any investigation into your complaint, including an explanation of the conclusions and confirmation that any action needed in consequence of the complaint has been taken or is proposed to be taken.

You have the right to take your complaint to the independent Parliamentary and Health Service Ombudsman or Local Government Ombudsman, if you are not satisfied with the way your complaint has been dealt with by the NHS. You have the right to make a claim for judicial review if you think you have been directly affected by an unlawful act or decision of an NHS body or local authority.

tell us your experiences We’re listening

together we can make a difference

FrEE nHS HEALtH CHECK Who is it for?

The NHS Health Check scheme is available across Cheshire.

If a person is aged between 40 and 74 and hasn’t already been diagnosed with heart disease, diabetes, kidney disease, or had a stroke, they may be invited by their GP for the NHS Health Check by letter, text or they may be offered the NHS Health Check when they are at their GP for another reason.

Everyone is at risk of developing heart disease, stroke, diabetes, kidney disease, and some forms of dementia. The good news is that these conditions can often be prevented – even if you have a history of them in your family. Have your free NHS Health Check and you will be better prepared for the future and be able to take steps to maintain or improve your health.

Why do I need an NHS Health Check?

We know that your risk of developing heart disease, stroke, type 2 diabetes, kidney disease, and dementia increases with age. There are also certain things that will put you at even greater risk.

These are: • Being overweight • Being physically inactive • Not eating healthily • Smoking • Drinking too much alcohol • High blood pressure • High cholesterol Both men and women can develop these conditions, and having one could increase your risk of developing another in the future.

• In the brain a blocked artery or a bleed can cause a stroke

Helping you prevent heart disease, stroke, diabetes, kidney disease and dementia

• In the heart a blocked artery can cause a heart attack or angina • The kidneys can be damaged by high blood pressure or diabetes, causing chronic kidney disease and increasing your risk of having a heart attack • Being overweight and physically inactive can lead to type 2 diabetes • If unrecognised or unmanaged, type 2 diabetes could increase your risk of further health problems, including heart disease, kidney disease and stroke

FrEE nHS HEALtH CHECK Even if you’re feeling well, it’s worth having your NHS Health Check now.

We can then work with you to lower your chances of developing these health problems in the future.

What happens at the check?

This check, carried out by your GP, is to assess your risk of developing heart disease, type 2 diabetes, kidney disease, and stroke.

• The check will take about 20-30 minutes • You’ll be asked some simple questions.

For example, about your family history and choices which may put your health at risk • We’ll record your height, weight, age, sex and ethnicity • We’ll take your blood pressure • We’ll do a simple blood test to check your cholesterol level

What happens after the check?

Questions you may have Why do I need this check? I feel fine!

The NHS Health Check helps to identify potential risks early. By having this check and following the advice of your health professional, you improve your chances of living a healthier life.

But don’t these conditions run in the family?

If you have a history of heart disease, stroke, type 2 diabetes, or kidney disease in your family then you may be more at risk. Taking action now can help you to prevent the onset of these conditions.

I know what I’m doing wrong.

How can the doctor help me?

If you would like help, we will work with you to find ways to eat healthily, reach your healthy weight, be more active, cut down your drinking, or stop smoking.

We will discuss how you can reduce your risk and stay healthy.

If I am assessed as being at ‘low risk’, does this mean I won’t develop these conditions?

• You’ll be taken through your results and told what they mean. Some people may be asked to return at a later date for their results

It is impossible to say that someone will or won’t go on to develop one of these conditions.But taking action now can help you lower your potential risk.

• You’ll be given personalised advice on how to lower your risk and maintain a healthy lifestyle • Some people with raised blood pressure will have their kidneys checked through a blood test • Some people may need to have another blood test to check for type 2 diabetes. Your health professional will be able to tell you more • Treatment or medication may be prescribed to help you maintain your health

Will everyone have this check?

This check is part of a national scheme to help prevent the onset of these health problems.

Everyone between the ages of 40 and 74 who has not been diagnosed with the conditions mentioned will be invited for a check once every five years. If you are outside the age range and concerned about your health, you should contact your GP.

Helping you prevent heart disease, stroke, diabetes, kidney disease and dementia

UnDErStAnDInG tHE CArE ACt - nEW LAW APrIL 2015 What is the Care Act? The Care Act is a new law about care and support for adults in England that came into force in April 2015, making one new law saying what people can expect and what local authorities will have to do.

The number of people in England who have health problems requiring both health and social care is increasing. For example, in the next 20 years, the percentage of people over 85 will double. This means there are likely to be more people with ‘complex health needs’ - more than one health problem - who require a combination of health and social care services.

Care and support is something that nearly everyone in this country will experience at some point in their lives; even if you don’t need care yourself, you will probably know a family member or friend who does, or you may already care for someone. Until now it’s been almost impossible for people who need care, carers, and even those who manage the care system, to understand how the previous law affecting them worked. The Care Act has created a single, modern law that makes it clear what kind of care people should expect.

To help make things clearer the government have introduced a minimum eligibility threshold across the country - a set of rules that makes it clear when local authorities will have to provide support to people. Until now, local authorities have been able to decide this threshold themselves, meaning decisions varied from place to place.

Most local authorities have had a one size fits all approach to care. The focus has been on what disabilities someone has, or what services the local authority can provide, rather than on the individuals needs. So for the first time the system will be built around each person -what they need, how they can best be cared for, and what they want.

For the first time, the Act provides people with a legal entitlement to a personal budget, which is an important part of their care and support plan.

The personal budget must be included in every plan, unless the person is only receiving intermediate care or reablement support to meet their identified needs.

The main themes of the Care Act are around promoting: • Wellbeing: giving people greater choice and control to be independent and providing advice and support.

• Carers entitlements and rights: carers will be entitled to their own assessments to see if they are eligible for support.

• A lifetime cap on care costs: there will be a limit to the amount you will have to pay for care in your lifetime (this will not come into force until April 2016). The lifetime cap on care costs will be £72,000 for people aged 65+. Local authorities must also help people to benefit from independent financial advice, so that they can get support to plan and prepare for the future costs of care.

• Advocacy: the local authority must find you an independent advocate who will help you and represent your best interests to get the right services if you are unable to do so.

• Keeping adults safe: this is the first time there as been a law telling local authorities what to do to help keep adults safe from abuse or neglect.

UnDErStAnDInG tHE CArE ACt - nEW LAW APrIL 2015 How does the care act benefit carers?

The Rules

Currently, carers don’t have a legal right to receive support, although local authorities can provide support at their discretion. This means that access to assessment and the range of support on offer can vary considerably.

Well-being: Local Authorities must have services to meet different people’s needs. They must always think about your wellbeing.

The Care Act gives local authorities a responsibility to assess a carer’s needs for support, where the carer appears to have such needs. This replaces the existing law, which says that the carer must be providing “a substantial amount of care on a regular basis” to qualify for an assessment. This will mean more carers are able to have an assessment. The local authority will assess whether the carer has needs and what those needs may be.

This assessment will consider the impact of caring on the carer. It will also consider the things that a carer wants to achieve in their own day-to-day life. It must also consider other important issues, such as whether the carer is able or willing to carry on caring, whether they work or want to work, and whether they want to study or do more socially. If both the carer and the person they care for agree, a combined assessment of both their needs can be undertaken.

Adults caring for disabled children An adult caring for a disabled child can get support through children’s services. This is usually the best way to meet their needs, so they are not covered by this Act. However, there is provision in the Act for an adult carer of a disabled child to ask for an assessment of their caring needs before the child reaches 18.

When a local authority carries out such an assessment, it has the power to provide support to the carer, even though they are caring for a child, rather than an adult. This would, for example, enable a local authority to provide support that is available through an adult carers’ centre.

The Care Act and young carers The Care Act does not deal with the assessment of people under the age of 18 who care for others.

However, young carers can be supported under the law relating to children. The Children and Families Act gives young carers (and parent carers) similar rights to assessment as other carers have under the Care Act. To view The Children and Families Act in further detail please visit: www.legislation.gov.uk/ukpga/2014/6/contents/enacted

Information and advice: Local authorities will need to provide comprehensive information and advice about care and support services in their local area. This will help people to understand how care and support services work locally, the care and funding options available, and how people can access care and support services.

The Act clearly sets out what local authorities must provide information on: • what types of care and support are available – e.g. specialised dementia care, befriending services, reablement, personal assistance, residential care etc…

• the range of care and support services available to local people, i.e. what local providers offer certain types of services • what process local people need to use to get care and support that is available • where local people can find independent financial advice about care and support and help them to access it • how people can raise concerns about the safety or wellbeing of someone who has care and support needs Prevention: Local authorities must provide or arrange services that help prevent people developing needs for care and support or delay people deteriorating such that they would need ongoing care and support.

Person-centred care and support: Person-centred care is when people understand what is important to you and give you the right care and support to do the things you want. The Local Authority must involve you in writing and checking your plan.

Work and having a job: Local Authorities must now think about education, training and work when they look at the care and support you need.

To view The Care Act in further detail please visit: www.gov.uk/government/publications/care-act-2014-part1-factsheets

PAtIEnt CHoICE oF GP PrACtICES During 2012 and 2013, the Department of Health ran a pilot scheme to explore how patient choice of GP practice could be expanded. The Patient Choice Scheme pilot was available in different parts of England and offered patients new ways of accessing GP services outside their GP practice's boundary area.

As a result of this scheme, and following changes to GP contracts, all GP practices in England will be free to register new patients who live outside their practice boundary area from January 2015.

This means that you are able to join practices in more convenient locations, such as a practice near your work.

The idea is to provide you with greater choice and to improve the quality of GP services over time, as GPs providing a good service are naturally more popular.

These new arrangements are voluntary for GP practices. If the practice has no capacity at the time or feels it is not clinically appropriate or practical for you to be registered so far away from home then they can still refuse registration. The practice should explain their reason to you in detail.

What to consider when registering with a GP practice further away You may wish to join a GP near work or remain registered with your old GP following a move. The new arrangements make this possible; however, there are a few things to consider.

Because of the greater distance to your home, the GP you register with is under no obligation to offer you a home visit. If you are not well enough to go to the practice yourself then other arrangements will have to be made. NHS England (the body responsible for buying GP services) has to ensure that you are able to access a service either near your home or at home. When you register with a practice away from home you will be given information about what you should do in those circumstances.

What to expect from your GP GPs look after the health of people in their local community and deal with a whole range of health problems. They also provide health education, offer advice on smoking and diet, run clinics, give vaccinations and carry out simple surgical operations.

GPs usually work in practices as part of a team, which includes nurses, healthcare assistants, practice managers, receptionists and other staff.

Practices also work closely with other healthcare professionals, such as health visitors, midwives, and social services. You would normally see GPs or other healthcare professionals at their premises (surgery). Some operate from more than one building. If your GP cannot deal with a problem then you’ll usually be referred to a hospital for tests, treatment, or to see a consultant with specialist knowledge. GP practices should make information about their services easily available to their patients. Most practices have a practice leaflet available, otherwise please ask your GP or surgery for one.

GPS & GP SURGERIES Surgery Delamere Practice Dr Calderhead R and Partners Dr GPS Hardy and Partners Dr N A King and Partners Dr Spooner A L & Partners Millcroft Medical Centre Dr Spooner A L and Partners Rope Green Medical Centre Audlem Medical Practice Dr C G Oleshko & Partners Dr N Patel Holmes Chapel Health Centre Dr Davenport GJ Tudor Surgery Kiltearn Medical Centre Nantwich Health Centre Dr J T Hammersley & Partner Oaklands Medical Centre Ashfields Primary Care Centre Dr Carter E A & Partners Dr Fray D and Partners Dr Thomson CM and Partners DR Thompson H E & Partners Dr R Newhouse and Partners Hulme Hall Medical Group Handforth DR Thompson H E & Partners Wilmslow Health Centre Dr Maxwell D A & Partners DR Thompson H E & Partners Dr Ford-Young WPD and Partner Dr Hodgson J M & Partners DR Madden PL & Partner Dr PM Cocker and Partners DR Monaghan & Partners Dr Smith LKR and Partners Park Lane Surgery Dr Stanley C H and Partners McIlvride Medical Practice The Schoolhouse Surgery Dr Mallon T J and Partners Dr Mallon T J and Partners Dr Reeves S M & Partners Dr Stephenson R J and Partners Cedars Medical Centre Green Moss Surgery Merepark Medical Centre

Address Eagle Bridge Health & Wellbeing Centre Earnswood Medical Centre, Eagle Bridge Health & Well Being Centre, Dunwoody Way Hungerford Medical Centre, School Crescent Haslington Surgery, Crewe Road Grosvenor Medical Centre, Grosvenor Street Eagle Bridge Health & Wellbeing Ctr, Dunwoody Way Gresty Brook Surgery, Brookhouse Drive Rope Lane, Shavington 16 Cheshire Street Moss Lane Surgery Moss Lane, Madeley The Surgery Main Road, Betley London Road Wrenbury Medical Practice, Nantwich Road Beam Street Church View Primary Care Centre, Off Beam Street Church View Primary Care Centre, Off Beam Street Waters Edge Medical Centre, Lex House, 10 – 12 Leadsmithy Street Oaklands Medical Centre St.Anns Walk Middlewich Road Readesmoor Group Practice, 29 – 31 West Street Lawton House Surgery, Bromley Road Meadowside Medical Centre, Mountbatten Way, Meadowside Alderley Edge Medical Practice, 16 George St, Handforth Health Centre, Wilmslow Road 166 Wilmslow Road, Kenmore Medical Centre , 60-62 Alderley Road Chapel Lane Waterhouse Surgery, Wellington Road Hope Cottage Surgery, 5 Macclesfield Rd, Broken Cross Surgery, Waters Green Medical Centre, Sunderland Street Cumberland House, Waters Green Medical Centre, Sunderland Street Elmstead Road,, Chelford,, High Street Surgery, Waters Green Medical Centre Park Green Surgery, Sunderland Street Sunderland Street Waters Green Medical Centre, Sunderland Street Priorslegh Medical Centre, Civic Centre, Off Park Ln The Chestnuts, 5 Chester Road 2 Buxton Old Road, Annandale Medical Centre, 190 Mobberley Road 99 Town Lane, Mobberley Manchester Road Medical Centre, 27 Manchester Rd Toft Road Surgery, Toft Road, Dunley Alsager Health Centre, Sandbach Road 95 Cinderhill Lane, Scholar Green Alsager Health Centre, Sandbach Road Data correct with NHS Choices - April 2015

Area Crewe Crewe

Postcode CW1 3AW CW1 3AW

Telephone 01270 275259 01270 376666

Crewe Crewe Crewe Crewe Crewe Crewe Audlem Audlem Audlem Holmes Chapel Nantwich Nantwich Nantwich Nantwich Middlewich

CW1 5HA CW1 5QY CW1 3HB CW1 3AW CW2 6NA CW2 5DA CW3 0AH CW3 9NQ CW3 9BL CW4 7BB CW5 8EW CW5 5NX CW5 5NX CW5 5NX CW10 9BH

01270 275949 01270 275900 01270 256340 01270 275200 01270 650012 01270 275990 01270 811440 01782 750274 01270 820527 01477 533100 01270 780210 01270 610686 01270 610200 01270 610181 01606 544401

Middlewich Sandbach Congleton Congleton Congleton

CW10 9BE CW11 1EQ CW12 1JN CW12 1QG CW12 1DY

01606 836481 01270 275050 01260 276161 01260 275454 01260 272331

Alderley Edge Wilmslow Handforth Wilmslow Wilmslow Bollington Poynton Macclesfield

SK9 7EP SK9 3HL SK9 3LF SK9 1PA SK9 5HX SK10 5JH SK10 4BW SK11 6JL

01625 584545 01625 529421 0161 4265844 01625 532244 08432 909209 08443 878481 01625 827319 01625 617300

Macclesfield

SK11 6JL

01625 428081

Macclesfield Macclesfield Macclesfield Macclesfield Macclesfield Poynton Poynton Disley Knutsford Knutsford Knutsford Knutsford Alsager Alsager Alsager

SK11 9BS SK11 6JL SK11 6JL SK11 6JL SK11 6JL SK12 1GP SK12 1EU SK12 2BB WA16 8HR WA16 8HH WA16 0LY WA16 9DX ST7 2LU ST7 3HR ST7 2LU

01625 861316 01625 423692 01625 429555 01625 422249 01625 422893 0844 3878744 01625 872134 01633 762484 01565 755222 01565 872911 01565 633101 01565 632681 01270 275606 01270 376800 01270 275600

PHARMACIES Make sure you have repeat prescriptions If you or someone you care for requires medicines regularly, make sure you order and collect repeat prescriptions in good time to ensure you or your family have enough medicine to last i.e. weekends, Bank Holidays and breaks away.

Many of the calls to out of hours health services are for emergency repeat prescriptions when people have run out of their medication - a situation that could be avoided with some forethought and planning. By thinking ahead for your regular medication you are helping our busy out of hours doctors and nurses.

Pharmacy / Chemist Asda Pharmacy Boots Boots Clear Pharmacy Eagle Bridge Pharmacy Rowlands Pharmacy Rowlands Pharmacy Rydale Pharmacy Tesco Instore Pharmacy The Co-Operative Pharmacy West Street Pharmacy Rowlands Pharmacy The Co-Operative Pharmacy The Co-Operative Pharmacy The Co-Operative Pharmacy The Co-Operative Pharmacy Boots Millers Chemist Goostrey Pharmacy Lloydspharmacy Boots Morrisons Pharmacy Sainsbury's Pharmacy The Co-Operative Pharmacy The Co-Operative Pharmacy The Co-Operative Pharmacy Rowlands Pharmacy Rowlands Pharmacy Boots Chemist Counter Direct Limited Moston Pharmacy Services The Co-Operative Pharmacy The Co-Operative Pharmacy Wise Pharmacy Boots Boots Congleton Pharmacy Keen Pharmacy Lloydspharmacy Mossley Pharmacy

Address Victoria Centre Unit 12 Grand Junction Retail Park 56-58 Market Street 31-32 The Market Centre, Victoria Street Eagle Bridge Health Ctr, Dunwoody Way Haslington Surgery, Crewe Road, Haslington 66 Richard Moon Street 18 North Street, Coppenhall Vernon Way Hungerford Medical Centre, School Crescent 143 West Street 7 Kings Drive, Wistaston Rope Lane Medical Centre, Rope Lane, Shavington 139-141 Nantwich Road 1a Brookhouse Drive 3 The Precinct, Readesdale Avenue 1 Cheshire Street Newcastle Road, Middle Madeley Cheshire House, 164 Main Road, Goostrey 39-41 London Road 14 Swine Market Station Road Middlewich Road Church View Care Centre, Beam Street 57 Beam Street 10-16 High Street St Anne's Walk 28 Wheelock Street 7 High Street 42 Goldsmith Drive, Ettiley Heath G2 Dragons Wharf, Dragons Lane Unit 3, The Commons AshďŹ elds P/Care Centre, Middlewich Road 11 London Road, Elworth Unit E Congleton Retail Park, Barn Road 14-16 Bridge Street Readesmoor Medical Centre, 29-31 West Street Unit2,Jubilee Trading Est, Newcastle Road, Moreton 41a West Street 18 Biddulph Road, Mossley Data correct with NHS Choices - April 2015

Area Crewe Crewe Crewe Crewe Crewe Crewe Crewe Crewe Crewe Crewe Crewe Crewe Crewe Crewe Crewe Crewe Audlem Audlem Holmes Chapel Holmes Chapel Nantwich Nantwich Nantwich Nantwich Nantwich Nantwich Middlewich Middlewich Sandbach Sandbach Sandbach Sandbach Sandbach Sandbach Congleton Congleton Congleton Congleton Congleton Congleton

Postcode CW1 2PT CW1 2RP CW1 2EX CW1 2NG CW1 3AW CW1 5QY CW1 3AX CW1 4NL CW1 2DD CW1 5HA CW1 3HH CW2 8HY CW2 5DA CW2 6DF CW2 6NA CW2 8QP CW3 0AH CW3 9JP CW4 8JP CW4 7AP CW5 5LN CW5 5SP CW5 6PH CW5 5NX CW5 5NF CW5 5AR CW10 9BE CW10 9AG CW11 1AH CW11 3GR CW11 3PA CW11 1EG CW11 1DH CW11 3BD CW12 1LJ CW12 1AY CW12 1JP CW12 4SB CW12 1JN CW12 3LG

Telephone 01270 258271 01270 212212 01270 212252 01270 256942 01270 212842 01270 581611 01270 213741 01270 584870 01270 416647 01270 585232 01270 213097 01270 661934 01270 567500 01270 215837 01270 650215 01270 663815 01270 811245 01782 752255 01477 549481 01477 532347 01270 624089 01270 629727 01270 618591 01270 627565 01270 627331 01270 627375 01606 837604 01606 834931 01270 767276 01270 760712 01270 758779 01270 766648 01270 762205 01270 768194 01260 276977 01260 273153 01260 277149 01260 295701 01260 275523 01260 275177

PHARMACIES

If you have the symptoms of a cough, cold, or think you’ve got the flu a pharmacist is the best place to go, as they can usually provide you with the help and information you need on the spot. They can also offer help with healthy living issues such as losing weight or giving up smoking.

For opening times and NHS services available from your Pharmacy.

Please scan the QR code with your smartphone or visit: www.nhs.uk Pharmacy / Chemist Salus Pharmacy Superdrug Pharmacy Tesco Instore Pharmacy The Co-Operative Pharmacy The Co-Operative Pharmacy West Heath Pharmacy Boots Boots Cedrics Chemist Ltd Cedrics Chemists Ltd Lloydspharmacy Tesco Instore Pharmacy The Co-Operative Pharmacy The Co-Operative Pharmacy The Co-Operative Pharmacy The Co-Operative Pharmacy The Co-Operative Pharmacy Andrews Pharmacy Rowlands Pharmacy Sainsbury's Pharmacy Macclesfield Tesco Instore Pharmacy The Village Pharmacy Tytherington Pharmacy Boots Cohens Chemist Lloydspharmacy London Road Pharmacy The Co-Operative Pharmacy The Co-Operative Pharmacy The Co-Operative Pharmacy Weston Pharmacy Rowlands Pharmacy The Co-Operative Pharmacy The Co-Operative Pharmacy Boots Mannings Rowlands Pharmacy Rowlands Pharmacy The Co-Operative Pharmacy The Prescription Service

Address 62A Havannah Street, Buglawton 39-41 High Street Barn Road 1 Park Lane 2 Mill Street Unit 3, West Heath Shopping Precinct.

24-26 Grove Street C/o Waitrose 5 Church Street 67 London Road, Alderley Edge 20 London Road, Alderley Edge Unit 2, Summerfield Village Ctr, Dean Row Road Tesco Pharmacy, Kiln Croft Lane, Handforth 1 Lindow Parade, Chapel Lane Wilmslow Health Centre, Chapel Lane Handforth Health Centre, Wilmslow Road, Handforth 110 Wilmslow Road, Handforth Kenmore Medical Centre, 60-62 Alderley Road 71 Kennedy Avenue 71 Wellington Road 61 Cumberland Street Hibel Road Unicorn House, Prestbury 2-3 The Precinct, Tytherington 12 Mill Street Mall, Grosvenor Centre Waters Green Medical Ctr, Sunderland Street 46-48 Charlotte Street Unit 1, 157 London Road 209 Park Lane Bollin House, Sunderland Street 78-80 Sunderland Street 5-6 Weston Square, Earlsway 67 Park Lane 4 Park Lane 11 Fountain Square, Disley 64 King Street 38 Princess Street 4 Parkgate Lane 6 Canute Place 93 Town Lane, Mobberley 11 Tatton Street

Area Congleton Congleton Congleton Congleton Congleton Congleton Wilmslow Wilmslow Wilmslow Wilmslow Wilmslow Wilmslow Wilmslow Wilmslow Wilmslow Wilmslow Wilmslow Bollington Bollington Bollington Bollington Bollington Bollington Macclesfield Macclesfield Macclesfield Macclesfield Macclesfield Macclesfield Macclesfield Macclesfield Poynton Poynton Poynton Knutsford Knutsford Knutsford Knutsford Knutsford Knutsford

Postcode CW12 2AT CW12 1AU CW12 1LR CW12 3DN CW12 1AB CW12 4NB SK9 1DY SK9 1AY SK9 7DY SK9 7JS SK9 2TA SK9 3PA SK9 5JL SK9 5HX SK9 3HL SK9 3ES SK9 1PA SK10 3DE SK10 5HT SK10 1BJ SK10 2AB SK10 4DG SK10 2HB SK11 6AJ SK11 6JL SK11 6JB SK11 7SP SK11 6UD SK11 6JL SK11 6HN SK11 8SS SK12 1RD SK12 1RE SK12 2AB WA16 6DT WA16 6BN WA16 8HG WA16 6BH WA16 7HH WA16 6AB

Telephone 01260 291091 01260 273209 01260 268847 01260 280810 01260 273200 01260 297196 01625 523320 01625 530876 01625 583145 01625 583104 01625 523414 01625 881447 01625 525353 01625 535663 01625 532902 01625 523945 01625 528860 01625 618481 01625 574401 01625 503592 01625 881247 01625 829216 01625 612993 01625 615216 01625 664405 01625 424895 01625 617331 01625 432755 01625 422927 01625 422160 01625 423465 01625 873955 01625 872214 01663 762048 01565 633114 01565 633078 01565 632140 01565 653229 01565 872080 01565 633322

DENTISTS NHS Dentistry - Know your rights!

You're entitled to have all clinically necessary treatment on the NHS. This means that the NHS will provide any treatment that you need to keep your mouth, teeth and gums healthy and free of pain.

If your dentist says you need a particular type of treatment, you should not be asked to pay for it privately.

Your dentist is not allowed to refuse you any treatment available on the NHS but then offer the same treatment privately. Also, any treatment provided on the NHS has to be of the same high quality as treatments provided privately. Depending on what you need to have done, you should only ever be asked to pay one charge for each complete course of treatment, even if you need to visit your dentist more than once to finish it. You will not be charged for individual items within the course of treatment.

Dentist ADP Dental Ltd Allen House Dental Practice Community Dental Service Hightown Orthodontic Practice J Hibbert Dental Surgery Middlewich Street Dental Practice The Old Surgery Victoria Street Dental Practice Alchemy Dental Practice Cheshire Dental Centre Crewe Dental Care - G.R. Hall Dane Bank House Highfields Dental Surgery M.N. Devlin - The Dental Surgery Madeley Dental Practice Holmes Chapel Dental Practice ADP Dental Ltd Baran & Hull Dental Surgeons Community Dental Service D. Fagan-Douglas Emergency Dental Service Globe Dental Practice M.J. Solan Riverside Dental Practice David Reeves Dental Practice The Woodlands Dental Practice A.S Devine The Dental Surgery Community Dental Service Cottage Dental Practice Crown Bank Harbour Dental Practice M.P. Meredith Congleton Dental Centre Ltd Moody Terrace Dental Practice Altrincham Road Dental Surgery Community Dental Service Feldent Ltd J.G. Sullivan Ltd Smiles Dental Spa Dental Management The Paddock Dental Practice Wentworth Dental Practice Wilmslow Dental Practice ADP Dental Ltd Bollington Dental Practice

Address 99 Crewe Road, Haslington 186 Hungerford Road Eagle Bridge Health & Wellbeing Ctr, Dunwoody Wy 38-40 Hightown Eagle Bridge Health and Well Being Centre, Dunwoody Way 50 Middlewich Street 31 Hungerford Road 1-5 St. Pauls Street 203 Edleston Road 146 Bedford Street 256a Edleston Road 305 Nantwich Road 129 Edleston Road 23 Union Street Greyhound Court, Madeley 27 London Road 127 Welsh Row Apartment 5, Chatterton House, Church Lane Dental Clinic, Church View Health Centre The Dental Surgery, 17 Pillory street Dental Clinic, Church View Health Centre 53 Beam Street The Dental Surgery, 50 Pillory Street 1 Welsh Row 1 Lawrence Avenue 33 St Ann's Road 53 Heath Road Ashfields, Middlewich Road 16 Congleton Road 1 Crown Bank 23-25 Crewe Road The Dental Surgery, 7 Middlewich Road 11 West Street 17 Moody Street 12 Altrincham Road Handforth Clinic, Wilmslow Rd, Handforth 141, Wilmslow Rd, Handforth 11 Altrincham Road, Holmfield 8-10 Trafford Road, Alderley Edge 128 Wilmslow Road, Handforth Unit 24, The Paddock, Handforth Wentworth Villa, 64 Alderley Road 26 Chapel Lane 102 Brock Street 19 Bollington Road

Area Crewe Crewe Crewe Crewe Crewe

Postcode CW1 5RE CW1 6EJ CW1 3AW CW1 3BY CW1 3AW

Telephone 01270 500447 01270 581024 01270 275792 01270 257788 01270 214949

Crewe Crewe Crewe Crewe Crewe Crewe Crewe Crewe Crewe Audlem Holmes Chapel Nantwich Nantwich Nantwich Nantwich Nantwich Nantwich Nantwich Nantwich Middlewich Middlewich Sandbach Sandbach Sandbach Sandbach Sandbach Sandbach Congleton Congleton Wilmslow Wilmslow Wilmslow Wilmslow Wilmslow Wilmslow Wilmslow Wilmslow Wilmslow Bollington Bollington

CW1 4DA CW1 5EQ CW1 2JW CW2 7HT CW2 6JG CW2 7EH CW2 6PE CW2 7HP CW2 7DJ CW3 9EA CW4 7AP CW5 5ET CW5 5RQ CW5 5NX CW5 5BZ CW5 5NX CW5 5NF CW5 5BG CW5 5ED CW10 9DP CW10 9BN CW11 2JU CW11 1EQ CW11 1HJ CW11 1FW CW11 4NE CW11 1DH CW12 1JN CW12 4AN SK9 5ND SK9 3HL SK9 3HX SK9 5ND SK9 7NT SK9 3LQ SK9 3HQ SK9 1PA SK9 5HZ SK10 1DQ SK10 5EJ

01270 584776 01270 587820 01270 215062 01270 211171 01270 256426 01270 212734 01270 665774 01270 212042 01270 212991 01782 750717 01477 533941 01270 624160 01270 625315 01270 275709 01270 625742 01270 611044 01270 625069 01270 625412 01270 627544 01606 832471 01606 832173 01270 757646 01270 275151 01270 765771 01270 763777 01270 762186 01270 768841 01260 291059 01260 272657 01625 522999 01625 525689 01625 520818 01625 527987 01625 582244 01625 523096 01625 527600 01625 523134 01625 441763 01625 424524 01625 574609

DENTISTS NHS Dental Charges Band 1 course of treatment £18.50 This covers an examination, diagnosis (eg X-rays), advice on how to prevent future problems, a scale and polish if needed, and application of fluoride varnish or fissure sealant.

If you require urgent care, even if your urgent treatment needs more than one appointment to complete, you will only need to pay one Band 1 charge.

Band 2 course of treatment £50.50 This covers everything listed in Band 1 above, plus any further treatment such as fillings, root canal work or if your dentist needs to take out one or more of your teeth.

Band 3 course of treatment £219.00 This covers everything listed in Bands 1 and 2 above, plus crowns, dentures and bridges.

Dentist Janet Gledhill Orthodontics Jennings Farm Orthodontics Prestbury Dental Practice Prestbury Road Dental Practice Westpark Dental Pracice (S.R.Smith) Westpark Dental Practice ( N P Smith) Whally Hayes Dental Practice Community Dental Service Emergency Dental Service Heathcote Dental Practice MAC Dental Centre Ltd Park Lane Dental Practice Roe Street Dental Practice Silk Dental Practice Chester Road Dental Care Damian O'Connor Disley Dental Centre Park Lane (Poynton) Dental Practice Phoenix Dental Practice Poynton Dental Practice Dr Guy R Ward BDS & Associates Gaskell Avenue Dental Practice The King Street Dental Practice

Address 156 Cumberland Street Soss Moss, Nether Alderley Hope Cottage, Macclesfield Road, Prestbury 7 Prestbury Road 156 Cumberland Street 156 Cumberland Street 68 King Edward Street Weston, Earlsway Weston Dental, Earlsway 43 Great King Street 3-4 Statham Court, Statham Street 211 Park Lane 1 Roe Street 30 Chester Road 11 Chester Road 2 Market Street, Disley 5 Buxton Old Road, Disley 71 Park Lane 1 Park Avenue 57 London Road South Mobberley Rd Dental Practice, Mobberley Rd 5 Gaskell Avenue 67a King Street Data correct with NHS Choices - April 2015

Area Bollington Bollington Bollington Bollington Bollington Bollington Bollington Macclesfield Macclesfield Macclesfield Macclesfield Macclesfield Macclesfield Macclesfield Poynton Poynton Poynton Poynton Poynton Poynton Knutsford Knutsford Knutsford

Postcode SK10 1BP SK10 4TU SK10 4BW SK10 1AU SK10 1BP SK10 1BP SK10 1AT SK11 8SR SK11 8SR SK11 6PN SK11 6XN SK11 8AA SK11 6UT SK11 8DG SK12 1EU SK12 2AA SK12 2BB SK12 1RD SK12 1QY SK12 1LA WA16 8HT WA16 0DA WA16 6DX

Telephone 01625 431173 01625 582947 01625 827515 01625 432300 01625 508040 01625 431063 01625 613322 01625 422501 01625 669039 01625 425838 01625 422502 01625 422439 01625 422762 01625 424808 01625 876900 01663 762555 01663 765583 01625 874667 01625 875074 01625 850828 01565 634133 01565 633034 01565 632343

OPTICIANS & HEARING CENTRES Optician Asda Stores Limited Boots-Crewe - Queensway Crewe Vision Express Ltd Scrivens Ltd Specsavers Opticians Tesco Opticians Cheshire Consulting Centre Gillian Sherratt Opticians Bramwells Opticians Toleman Ophthalmic Practice Boots I Wear Opticians Ltd S W & C Jackson Specsavers Opticians Stephen Pinnington Opticians CATS (Optometrist & Contact Lens Centre) Jane Barker Opticians Boots Opticians Boots-Sandbach Bramwells Opticians Paul Rowlands Opticians Steven D Morris Opticians Congleton Visionplus Limited L Thompson Optometrist Vision Express (UK) Ltd Alderley Eyecare Boots Clare & Illingworth Ltd Dollond & Aitchison Professional Services Ltd Fox - Stevens Optometrists H J Wheeldon Ltd Hearing & Vision World Ltd James Doyle Opticians Tesco Stores Ltd Wood & Watson Opticians Boots Dollond & Aitchison Professional Services Ltd Macclesfield VE Limited Macclesfield Visionplus Limited Oldbury & Cruickshank Optometrists Park Lane Opticians Your Home Eyecare Atkins - Burgess Opticians M A Fox School House Optometry Clinic Boots Clare & Illingworth Ltd G Nordon-Riley Wendy Diddams Optometrist

Address Victoria Centre 13-15 Queensway 50 Market Street 12 Victoria Centre 49 Market Street Vernon Way 499 Crewe Road, Wistaston 78 Nantwich Road 8 Macclesfield Road The Health Centre, London Road 13 Pepper Street 10 Beam Street 43/45 Welsh Row 19 High Street 31/33 High Street 30-32 Wheelock Street 46 Wheelock Street Unit 4, 10 Congleton Road Unit 4, 10 Congleton Road 4 Hightown 2 Georges Walk, Off High Street 2 Welles Street 3a Bridestone Centre, Victoria Street 5 West Street 17a Bridge Street 61 London Road 16 Alderley Road 28 Water Lane 16 Albert Road 108 Wilmslow Road, Handforth 11 Hawthorn Lane 18 Albert Road 53 Alderley Road Kiln Croft Lane, Handforth 59 London Road, Alderley Edge 46 Mill Street 36 Mill Street 31 Mill Street Unit 6, Mill Street Mall, Grosvenor Centre 73 Pickford Street 141 Park Lane 1 Tenby Road 100 Park Lane 56 Park Lane School House Surgery, Buxton Old Road Unit 1 Royal George Shopping Ctr, Kings Street 101 King Street 42 King Street 3 Minshull Street Data correct with NHS Choices - April 2015

Area Crewe Crewe Crewe Crewe Crewe Crewe Crewe Crewe Holmes Chapel Holmes Chapel Nantwich Nantwich Nantwich Nantwich Nantwich Middlewich Middlewich Sandbach Sandbach Sandbach Sandbach Sandbach Congleton Congleton Congleton Wilmslow Wilmslow Wilmslow Wilmslow Wilmslow Wilmslow Wilmslow Wilmslow Wilmslow Wilmslow Macclesfield Macclesfield Macclesfield Macclesfield Macclesfield Macclesfield Macclesfield Poynton Poynton Poynton Knutsford

Postcode CW1 2PT CW1 2HH CW1 2EL CW1 2PU CW1 2NG CW1 2DD CW2 6QP CW2 6AL CW4 7NF CW4 7BB CW5 5AB CW5 5LL CW5 5EW CW5 5AH CW5 5AH CW10 9AG CW10 9AB CW11 1JH CW11 1HJ CW11 1AB CW11 1AR CW11 1GT CW12 1XD CW12 1JN CW12 1AS SK9 7DY SK9 1JX SK9 5AA SK9 1NX SK9 3ES SK9 5DD SK9 5HT SK9 1NZ SK9 3PA SK9 7DZ SK11 6LT SK11 6LT SK11 6NE SK11 6AJ SK11 6JD SK11 6UB SK11 8TQ SK12 1RE SK12 1RE SK12 2BB WA16 6GR

Telephone 01270 614912 01270 257957 01270 501516 01270 215945 01270 250 707 0845 6013479 01270 669098 01270 505504 01477 533169 01477 537587 01270 610904 01270 627000 01270 625889 01270 621 660 01270 629171 01606 836582 01606 832673 01270 766 870 01270 766870 01270 763641 01270 759916 01270 765848 01260 299 395 01260 270941 01260 299300 01625 582030 01625 527210 01625 530498 Unknown 01625 527991 01625 524311 01625 533087 01625 548848 Unknown 01625 584605 01625 424108 01625 425582 01625 429831 01625 501 111 01625 615002 01625 432777 0800 952 0064 01625 873245 01625 877505 01663 764488 01565 631870

Knutsford Knutsford Knutsford

WA16 6EQ WA16 6DL WA16 6HG

01565 632066 01565 633737 01565 651121

Regular eye tests are important because your eyes don't usually hurt when something is wrong. A sight test is a vital health check for your eyes that can pick up early signs of eye|conditions before you're aware of any symptoms – many of which can be treated if found early enough.

What your eye test will show A sight test will show if you need to get glasses for the first time or change your current glasses.

A sight test will also include a general health check that can pick up early signs of eye disease before you’re aware of any symptoms. Some health conditions can affect the eyes such as:

tell us your experiences We’re listening

Diabetes, Macular Degeneration or Glaucoma

Your Sight Test It’s recommended that adults have their eyes tested every two years, unless their ophthalmic practitioner advises them to have a sight test more often than that.Your employer may pay for this test for you so ask for advice on this, and if you are over 60 your test is free of charge.

G

WV GSBE

NOIHW

J H E R L C N O S Z L E P H U L Y T H B X G O S W M B W G C P T T O H D C W N Y Z W A V H N U O C I C R T W W D Q M V B F

together we can make a difference

SoCIAL CArE & InDEPEnDEnt LIVInG How do I get social care?

If you have decided that you need social care support, you may want to think about the type of support you require, be it homecare workers, equipment or respite breaks.

Your first step should be to ask your local authority social services department for an assessment of your needs.

Local authorities have a duty to assess anyone who appears to need the community care services they offer.

Your local authority should: • assess your needs and give you advice, whatever your financial circumstances • tell you about local services and who to contact locally for advice • be able to provide information about services and support options available to you in your area • give you relevant information if you are an unpaid/family carer The assessment by the local authority is important because it helps them work out what your difficulties are and what services will help you most. Each local authority has its own way of working out who is eligible for social care support and what services it can offer.

If your local authority thinks you are eligible for social care support, you have a specific level of need and meet financial rules, you should be involved in the decision-making process that follows. If appropriate, the next step will be for social services or an independent adviser to work with you to create a care plan.

Often only minor assistance is needed – such as meals on wheels and help with washing or dressing. Yet these services could make a big difference to your life.

If you feel that your needs have changed over time, you will have to be re-assessed. Contact the social care team at your local authority to discuss it with them.

Your rights and entitlements In most cases, you shouldn’t have to actively exert your rights in regards to the care that you receive.

However, if you feel you are being unjustly treated in breach of your rights, you may want to take action. You can do this by telling someone you trust, seeking help from Healthwatch Cheshire East or contacting the local authority team in charge of ‘safeguarding’.

Under UK law, you should be looked after and treated fairly and with dignity whenever you are given social care services. This applies to everyone, regardless of where they are given care and who does the caring. Other laws may also protect you from discrimination because of who you are, including some protection for carers under the rules designed to protect disabled people. For example, if you are an older person, this should not stop you from having treatment similar to that which a younger person would be given.

Family Support Families with disabled children may be eligible for Family Support to help you look after your child.

This can include day care for children under five, help with parenting such as parenting classes, courses or family support workers, practical home help, and access to a Children’s Centre. Some of these services are available to all families.

SOCIAL CARE & INDEPENDENT LIVING What social care support can I get?

Help in your home or in a care home

Many people’s first impression or thoughts of social care might be a residential care home. In fact, there’s a wide variety of social care services available and most who need social care support will be able to have care provided in their home.

The kind of social care support that you can get depends largely on your needs. These may vary due to your personal circumstances, the support you already have, and which areas of life you are finding more difficult. For example, if you have a neurological problem that causes you to have trouble walking you may simply require some equipment to help you remain mobile and independent. However, if you have a significant neurological problem that seriously affects your mental capacity or ability to move and look after yourself, you are likely to need a much wider range of social care services.It is worth taking time to think about your specific needs and what you think you might need to help you achieve the best quality of life you can.

You may want to have someone who can come to your home and give you the support you need to live your life. This can include help with tasks such as getting dressed, help with using the toilet, washing, preparing and eating food, cleaning and laundry, getting out and about, and taking part in leisure and social activities.

Care and support services might typically include: • equipment • help in your home or in a care home • community support and activities • day centres • home adaptations • residential care • financial support • information and advisory services, and advocacy • support for carers • other support for care

Equipment Getting the right equipment can revolutionise your life. The ability for you to remain independent sometimes hinges on small factors and tools, such as a jar gripper (to help you remove lids) or ways to raise your seat (so that you can get up more easily), which can make all the difference.

However, equipment can also help with weightier issues, for example, hoists to help people with mobility problems get on and off chairs or toilets, or in and out of the bath or bed. The equipment you may be able to access could include monitoring devices that check whether you have left the house if you have a condition, such as dementia, that causes confusion and wandering.

Healthwatch Cheshire East or your local authority will be able to provide you with information and advice on what services are available in your local area.

Community support and activities Some social care services can be provided to help you continue to play an active role in your community and to get out and about and do the things you want to do. For example, you may want to work or to partake in religious or cultural events such as a festival or a sports match. Social care services may be able to support you in a wide range of ways to enable you to continue to do these things, for example a community transport service.

Day centres Visiting a day centre can be a good alternative to moving into a care home. Day centres provide an opportunity to socialise and do activities that might not be available at home and may provide respite for family carers.

Adaptations to your home A common way that social care can support ill or disabled people to live independently at home is simple adaptations to the home. If you have difficulty living at home because of your condition, it is often a better option to improve your home than to move somewhere new.For example, depending on your condition, you might be able to get lowered kitchen surfaces and storage, wider doorways to accommodate wheelchairs or walking frames, or improved flooring to prevent trips and falls.

SoCIAL CArE & InDEPEnDEnt LIVInG Residential care If living at home is no longer a realistic or practical option, you may want to consider residential care.

There are many different types of ‘residential care’ – it may mean a permanent move into a care home for older people, or it could be a stay in a home for younger adults with disabilities, or a home for children.

Residential care may be privately owned, or run by a charity or the local authority.

The main types of residential care are: residential care homes • residential care homes with nursing care • extra care and sheltered housing • supported living • retirement villages Deciding on a long-term stay in residential care is a very significant decision financially, practically and emotionally. You will need to think about your own preferences and decide what services will meet your needs now, as well as being flexible enough to take account of your future care needs. It is not always an easy decision. Independent advice can be important in helping you make the right decision, taking into account all the important factors. Your local authority will be able to give you details of information services they commission locally.

Support for carers You’re a carer if you’re looking after a person who is disabled, has a long-term health condition or is elderly and frail. Carers can get help with their caring role, and by enabling the person they care for to get the support they need, they can make their own life easier. For example, it’s important that carers have time for themselves, and one of the best ways to arrange breaks from caring is to ensure that you have had a carer’s assessment. This will help identify how substantial and demanding your caring is and how much support you are likely to need. If you are looking after a child with a learning disability or similar, you should also consider the support that your child will need with their education. Again, talk to your local authority to discuss the types of support you might be able to get.

RECOGNISING DEMENTIA Dementia, and the difficulties it causes, is one of the most feared health conditions. People with dementia and their families are sometimes reluctant to seek advice when concerned about memory or other problems. But there are many potential benefits to getting medical advice if you're worried.

Being diagnosed early is important for many reasons. It helps you to get the right treatments and to find the best sources of support, as well as to make decisions about the future.

If you or someone you know is worried about becoming increasingly forgetful, particularly if they're older than 65, you should talk to your doctor about the possibility of dementia. They may be able to reassure you that you don't have dementia but, if you do, an early diagnosis can help you get the right treatment and support.

What are the signs of dementia?

Dementia is not a single illness but a group of symptoms caused by damage to the brain.

You should look out for: • memory loss, such as remembering past events much more easily than recent ones • problems thinking or reasoning, or finding it hard to follow conversations or TV programmes • feeling anxious, depressed or angry about memory loss, or feeling confused, even when in a familiar environment

What to expect when you see your GP about dementia Your GP will ask about your symptoms and other aspects of your health, and will give you a physical examination. The doctor will organise some blood tests and ask about any medication you are taking, as these can sometimes cause symptoms similar to dementia.

You will also be asked some questions or given some mental exercises to measure any problems with your memory or your ability to think clearly. If you are diagnosed with dementia, unless you decide otherwise, your doctor or a member of their team should explain to you and your family.

• the type of dementia that you have, or if it is not clear, what the plan to further investigate will entail. Sometimes, despite investigations, a diagnosis may not be clear, in which case the doctors will review you again after a period of time to reassess you • details about symptoms and how the illness might develop • treatments • care and support services in your area • support groups and voluntary organisations for people with dementia and their families and carers • advocacy services • where you can find financial and legal advice

What causes dementia?

Dementia is caused by damage in the brain. The most common causes of dementia are called neurodegenerative diseases, and include Alzheimer's disease, frontotemporal dementia, and dementia with Lewy bodies. With these diseases, the brain cells degenerate and die more quickly than is part of the normal ageing process. This leads to a decline in a person's mental and, sometimes, physical abilities. The gradual changes and damage to brain cells are caused by a build-up of abnormal proteins in the brain.

These abnormal proteins are different in each type of neurodegenerative dementia. In most cases, dementia is not inherited directly from family members. However, a small number of cases of Alzheimer's disease and frontotemporal dementia can run in families.

Can dementia be prevented?

There is no certain way to prevent all types of dementia.However, a healthy lifestyle can help lower your risk of developing dementia when you are older. It can also prevent cardiovascular diseases, such as strokes and heart attacks.

To reduce your risk of developing dementia and other serious health conditions, it's recommended that you: • • • •

eat a healthy diet • maintain a healthy weight exercise regularly • don't drink too much alcohol stop smoking (if you smoke) make sure to keep your blood pressure at a healthy level

rECoGnISInG mEntAL HEALtH & SUPPort Mental health, emotional wellbeing and resilience is all about how we cope with what life throws at us. It concerns the way we feel about ourselves, conduct relationships, handle stress or deal with loss.

Good mental health and resilience are fundamental to good physical health, relationships, education and work, as well as being key to achieving our potential.

How your GP can help You should make an appointment to see your GP if you've been feeling depressed for a few weeks or your anxiety is having an impact on your daily life, such as stopping you from going to work or shopping. Mental health services are free on the NHS, but you will usually need a referral from your GP to access them.

Mental health facts At least one in four people experience a diagnosable mental health problem in any one year, and one in six experiences this at any one time.

• More than half of those with a common mental health problem have both depression and anxiety.

• There are approximately 570,000 people with dementia in England, a figure that could double in the next 30 years.

• Nearly 850,000 children and young people aged five to 16 years have a mental health problem – about 10% of the population. Fewer than one in 10 accesses treatment.

Common mental health problems such as anxiety, depression, panic disorders, phobias and obsessive compulsive disorder can cause great emotional distress, and can affect how you cope with day-today life and your ability to work.

Less common conditions, such as psychosis, can make you experience changes in thinking and perception severe enough to significantly alter your experience of reality. These conditions include schizophrenia and affective psychosis, such as bipolar disorder, and can have the same lifelong impact as any long-term physical condition.

Admitting you are struggling does not mean you are "mentally ill", that doctors will automatically put you on medication, or you will have to immediately tell your employer you are mentally unwell. Many issues can be managed without the help of a GP by using the variety of sources of help now available, whether it's through books, local organisations or online.

Even if you need professional help, there are choices you can make along the way. Mental illness is treatable and, with appropriate support and treatment, people do recover. Many move on with their lives and are able to care for their family, contribute to the local community, and get back into employment or training.

Support and advice for people living with mental illness.

Tel: 0300 5000 927 (Mon-Fri, 10am-2pm) www.rethink.org

Confidential support for people experiencing feelings of distress or despair.

Tel: 08457 90 90 90 (24-hour helpline) www.samaritans.org.uk

Promotes the views and needs of people with mental health problems.

Phone: 0300 123 3393 (Mon-Fri, 9am-6pm) www.mind.org.uk

Information on child and adolescent mental health. Services for parents and professionals.

Tel: Parents' helpline 0808 802 5544 (Mon-Fri, 9.30am-4pm) • www.youngminds.org.uk

PErSonAL HEALtH BUDGEtS Personal Health Budgets Personal health budgets are being introduced by the NHS to help people manage their care in a way that suits them. They have been piloted in a number of places across England and, from April 2014, anyone receiving NHS continuing healthcare will have a right to ask for a personal health budget.

What is a Personal Health Budget?

A personal health budget is an amount of money to support your identified health and wellbeing needs, planned and agreed between you and your local NHS team. The aim is to give people with long-term conditions and disabilities greater choice and control over the healthcare and support they receive. Personal health budgets work in a similar way to the personal budgets that many people are already using to manage and pay for their social care.

Together with your NHS team (such as a GP) you will develop a care plan. The plan sets out your personal health and wellbeing needs, the health outcomes you want to achieve, the amount of money in the budget and how you are going to spend it.

You can use a personal health budget to pay for a wide range of items and services, including therapies, personal care and equipment. This will allow you more choice and control over the health services and care you receive.

You don’t have to change any healthcare or support that is working well for you just because you get a personal health budget, but if something isn’t working, you can change it.

Who can have a personal health budget?

The first group to be able to ask for a personal health budget, from April 2014, will be people getting NHS continuing healthcare, which is NHSfunded long-term health and personal care provided outside hospital. Local NHS organisations will be free to offer personal health budgets to other people if they think an individual will benefit. It is the Government’s long-term aim, to introduce a right to a personal health budget for people who would benefit from it.

Can I have a personal health budget as well as a personal budget for social care and support?

Yes. If you already have a personal budget for care and support from social services and your NHS team agrees, you can also have a personal health budget and ask for both to be combined.

Do I have to have a personal health budget?

No. If having a personal health budget does not work for you, your local NHS will provide the care you need as it has always done.

What is the difference between a personal health budget, a personal budget, an individual budget and a direct payment?

A personal health budget is for your NHS healthcare and support needs.

A personal budget is for your social care and support needs.

An individual budget includes your social care and support needs plus other funding, such as independent living.

A direct payment is one way of managing these budgets, where you get the cash to buy the agreed care and support you need.

Key points • Personal health budgets should help people get a better service from the NHS. They should not make things worse.

• You do not have to have a personal health budget if you do not want one.

• You should have as much control over decisions as you want.

• NHS and social care organisations should work in partnership with you and with each other.

• If you are not able to have a personal health budget, you can still speak to your NHS team about how your needs can be met in another way that is more personal to you.

nHS CArE NHS care The NHS is responsible for funding certain types of healthcare and equipment you may need. In some situations, the NHS is also responsible for meeting care needs. This is usually when someone’s need is mainly for healthcare rather than social care. NHS care could be provided in hospital but it can also be in someone’s own home or elsewhere in the community.

When care is provided through the NHS there is no financial assessment and no care charges to pay.

However, people are only eligible for NHS care in certain circumstances.

NHS continuing healthcare If the person you care for has very severe and complex health needs, they may qualify for NHS continuing healthcare. This is an ongoing package of care that’s fully funded by the NHS.

Nursing care If someone goes into a residential

care home but needs some element of nursing care, they’ll get a payment from the NHS to help pay for their nursing care. This is called a registered nursing care contribution (RNCC).

Intermediate care Some people can be eligible for intermediate care from the NHS. This is provided on a short-term basis and is intended to help people recover from an injury or illness and stay independent. Intermediate care is often provided to elderly people who are being discharged from hospital, and may help someone to keep living in their own home rather than moving into a care home.

Aftercare People who were previously detained in hospital under certain sections of the Mental Health Act will have their aftercare services provided free.

ArE YoU A CArEr? A carer is anybody who looks after a family member, partner or friend who needs help because of their illness, frailty or disability. Many carers don't see themselves as carers and it takes carers an average of two years to acknowledge their role as a carer. It can be difficult for carers to see their caring role as separate from the relationship they have with the person they care for, whether they are a parent, son, daughter, sibling or friend. They simply may think of themselves as a friend or family of the person they care for. It is because of this that they often don’t realise there is help available to them as well. Such as how they can get assessments, direct payments, home care, housing adaptations or funding for short breaks and respite.

Some carers can suffer from poor health because of the demands of their caring role. For example, back pain can result from lifting or moving the person being cared for. It may also be difficult to maintain a healthy diet and exercise routine while caring.

Without the right support, being a carer can be an extremely stressful role.

• Ask for help: We all need help from time to time and carers are no exception. Help is out there, you only need to ask!

• Know your rights: It sounds simple, but knowing what you’re entitled to and what support is available can help a great deal.

• Tell your GP: Your GP practice can record that you are a carer to ensure you get your annual flu vaccination and additional support as a carer.

• Get an assessment: This can sound a little daunting at first, but ensuring that you and the person you care for get a assessment of your needs through the Local Authority can give you access to a whole host of additional practical help and support.

• Be a little selfish! We all need time to ourselves, but it’s particularly important for carers. This could be as simple as setting some me time aside for a relaxing bath or a night out.

Carers Direct helpline Call the Carers Direct helpline on 0300 123 1053 if you need help with your caring role and want to talk to someone about what options are available to you.

If you are busy at certain times of day, you can send us a message to ask us to call you back for free at a time that is convenient to you. The helpline is open from 9am to 8pm Monday to Friday, and from 11am to 4pm, at weekends. The helpline is closed on bank holidays. Calls are free from landlines and mobiles within the UK.

Information The helpline advisers can give you information to help you make decisions about your personal support needs and the needs of the person you're looking after.

This information includes assessments, benefits, direct payments, individual budgets, time off and maintaining, leaving or going back to work or education.

The helpline staff will tell you how to complain if anything goes wrong with any of the services you use or put you in touch with your local authority or NHS services.

Local and specialist help Our helpline advisers can put you in touch with specialist national or local sources of help, including social care, healthcare and self-help networks and resources.

The Carers Direct helpline doesn't provide personal financial, medical or legal advice and doesn't provide casework, advocacy, representation, counselling or emotional support. But our advisers can help you get in touch with people who do provide these services.

CArE In YoUr oWn HomE Home care isn’t for everyone but frequent visits from carers and a few home modifications can help you retain your home comforts and independence.

Receiving care in your home is an increasingly common alternative to staying in hospital or moving into a care home.

Depending on your needs, you can receive help and support that allows you to stay in your own home as long as possible. Not only do you avoid any upheaval and stay in familiar surroundings, it can also be a more economical alternative to residential care.

What home care services are available?

Direct Payments can be made to:

• Regular visits from home care workers to help with daily tasks and personal care • Meals delivered to your home • Equipment and home modifications to help with mobility and accessibility, such as getting in and out of the bath, and getting up and down stairs • Personal fall and panic alarms that are monitored around the clock • Support for health needs, such as incontinence • Day care and transport to take you there • Gardening and handyman services

• Disabled people aged 16 or over (with short or long-term needs) • Disabled parents for children’s services • Carers aged 16 or over (including people with parental responsibility for a disabled child) • Elderly people who need community care services

Direct Payments If you are assessed as needing community care services and qualify for social services funding they must offer you direct payments as an option.

If someone isn't able to manage their own direct payments, it's possible for another person to manage the direct payments on their behalf.

Direct payments are part of a move towards ‘personalised’ social care so that people have more choice and control over the support they get, letting you choose and buy the services you need yourself, rather than having it arranged for you by social services.

It's important to know that if you receive a direct payment to pay a care worker or personal assistant, you become an employer and have legal responsibilities.

Choosing Direct Payments The choice of direct payments is voluntary. If you decide to have direct payments, you can change your mind about this at any time. If you no longer want direct payments, contact your local social services and ask them to arrange services instead.

It's possible to try direct payments by asking social services for a direct payment for some of your support while you continue to get your other support directly from social services.

Direct payments can only be spent on things that will meet the assessed needs of the person getting them. If you spend a direct payment on something that doesn't meet your needs, social services can recover the money from you.

Everyone who gets support from social services should have their needs reassessed at least once a year.

CARE IN YOUR OWN HOME

Care Provider

Address

Area

Postcode

AMG Nursing and Care Services Bluebird Care (Cheshire East) Crewe & Nantwich Supported Living Network Direct Health Evolving Care Limited Valleywood Care Limited Always There Homecare 4U Cheshire European Wellcare Lifestyles Limited Betamindes Limited The Lady Verdin Trust Belong at Home Domiciliary Care Agency Lantern Care Services Always There Housing & Care Kare Plus Cheshire The Westbourne Care Home In Safe Hands Limited Home Instead Senior Care Richmond Village Nantwich DCA Spirtiual Inspiration Ltd Willowmere Cheshire East Council Dom Care Service Shared Lives Caremark (Cheshire South East) Crossroads Care Cheshire East Congleton Supported Living Network Mears Care - Congleton ECHS Cherish U Limited Heather Brae Supported Living Network Abbey Services (UK) Ltd Care at Home - Warford Caremark (Cheshire North East) Careplus Homecare Services Ltd Special People North Susan Bidwell Case Management Ltd Wilmslow Supported Living Network Allied Healthcare Belong at Home Domiciliary Care Agency Cheshire East Council Dom Care Service Surecare Cheshire East Eden Care Services Limited Homecare Northwest Homecare UK Jordangate Prestbury Beaumont DCA The Old Chapel Ablewell Care Gilly's Here 4 You Macclesfield Supported Living Network Care Innovations Ltd Intercare Services Complete Aid Services Ltd Concept Home Care Meadowsweet Home Care WhyNot In Homecare Ltd Knutsford Supported Living Network

The Quadrangle, Crewe Hall, Weston Road Scope House, Weston Road Macon House, Macon Way 6-7 Chantry Court, Forge Street Unit F15, Scope House, Weston Road Unit 3, Mallard Court, Mallard Way Eureka House, 196 Edleston Road Suite 5, Breeden House, Edleston Road 34 Crewe Road, Shavington Cum Gesty 1a Rope Lane, Wistaston 196 Nantwich Road Brookhouse Drive 7 Rosehill Road Eureka House, 196 Edleston Road 21 Lea Court, New Road, Madeley 25A London Road Cricketers Way 12 Park House, Alvaston Bus. Pk, Middlewich Rd 2 Technology House, Dairy House Farm, Main Rd St Joseph's Way, London Road 7 Kingswood Crescent East Road Sandbach House, 36 Crewe Road Sandbach House, 36 Crewe Road Riverside, Mountbatten Way Overton House, West Road Carter House, 48 Lawton Street Heath View, Heath Road 1st Floor, Lion House, Lion Street 57 Sandbach Road The Bungalow, 145a Manchester Road Mill Lane, Warford, Alderley Edge Bank House, The Paddock, Wilmslow Rd 55-57 Wilmslow Road, Handforth 5 Swiss Cottage, Swiss Hill, Alderley Edge 19 Brereton Road, Handforth Redesmere Centre, Redesmere Road, Handforth 2 Thorp Street Belong Care Village, Kennedy Avenue Macclesfield Town Hall, Market Place Macclesfield Bus Ctr, Sunrise House, Hulley Rd Suite 1a, 11 Market Place Suite J, Silk Point Offices, Queens Avenue 17-19 Market Place 26a Jordangate Collar House Drive Prestbury Road Unit B2 Sunderland House, Sunderland Street 29 Langdale Close 7 Warwick Mews, Warwick Road 3 Chantry Road, Disley 6 Market Street, Disley Manor Farm, Holmes Chapel Road, Over Peover 13 Springfields 78b King Street 3 Adams Court, Adams Hill East Terrace, Westfield Drive

Crewe Crewe Crewe Crewe Crewe Crewe Crewe Crewe Crewe Crewe Crewe Crewe Crewe Crewe Audlem Holmes Chapel Holmes Chapel Nantwich Nantwich Nantwich Middlewich Middlewich Sandbach Sandbach Congleton Congleton Congleton Congleton Congleton Congleton Wilmslow Wilmslow Wilmslow Wilmslow Wilmslow Wilmslow Wilmslow Bollington Bollington Bollington Bollington Bollington Bollington Bollington Bollington Bollington Bollington Macclesfield Macclesfield Macclesfield Poynton Poynton Knutsford Knutsford Knutsford Knutsford Knutsford

CW1 6UY CW1 6DD CW1 6DR CW1 2DL CW1 6DD CW1 6ZQ CW2 7EP CW2 7EA CW2 5JB CW2 6RB CW2 6BP CW2 6NA CW2 8AR CW2 7EP CW3 9DN CW4 7AP CW4 7EZ CW5 6PF CW5 6DN CW5 6LZ CW10 0RP CW10 9HW CW11 4NE CW11 4NE CW12 1DY CW12 1JY CW12 1RS CW12 4BB CW12 4BH CW12 4LH SK9 2JN SK9 7UD SK9 3HQ SK9 3EN SK9 7DP SK9 3AN SK9 3RX SK10 1LJ SK10 3DE SK10 1EA SK10 2LP SK10 4EB SK10 2BB SK10 1EB SK10 1EW SK10 4AP SK10 3LY SK11 6JF SK11 7YS SK11 8SW SK12 2BE SK12 2AA WA16 9RF WA16 8JL WA16 6ED WA16 6BA WA16 0BL

Data correct with CQC - April 2015

Telephone 01270 617148 01270 617081 01270 371216 01270 252599 07867 425661 01270 588864 01270 252825 01270 749273 07932 251157 01270 668837 01270 256700 01270 561200 07564 319999 01270 252825 03701 924000 01477 533612 01477 535604 01270 626020 01270 611555 01270 629080 01606 835574 01606 835413 01270 375309 01260 375456 01260 277597 01260 292850 01260 375581 01260 281484 01260 408002 01260 273093 01625 521611 01565 640109 01625 540099 01625 522504 01625 583957 07951 711941 01625 374072 01625 611112 01625 508700 01625 374261 01625 626215 01625 668990 01625 662269 01625 502171 01625 500166 01625 827151 07980 647114 07540 597532 07523 891021 01625 378277 01663 762474 01663 308232 01565 723470 01565 640569 01565 750011 01565 654966 01625 374174

RESIDENTIAL CHOOSING BETWEEN CARE RESIDENTIAL, There are many types of residential care homes available. These include permanent care homes for older people, homes for younger adults with disabilities and homes for children. They may be privately owned or run by the voluntary sector or local authorities. You may want to consider in detail the many options for residential care before you make a decision.

Choice of accommodation The law says that where the local authority is funding accommodation it must allow the person entering residential care to choose which care home they would prefer. Social services must first agree that the home is suitable for the person’s needs and that it would not cost more than they would normally pay for a home that would meet those needs. If the person chooses to go into a more expensive home, a relative or friend may be able to ‘top up’ the difference in cost.

Choosing a care home Care homes may be arranged through the local authority but many people will want to arrange them independently. It is a good idea to visit several homes before making a choice. Make sure you spend enough time in each home to get a good idea of what it is like.

Respite and short term stays Residential care home stays don't necessarily have to be permanent. Temporary stays can be arranged for respite care (in which you take a break from caring for somebody else), or as a trial period before a permanent stay.

Temporary stays can give you flexibility when covering unexpected events, such as: • Palliative care (which manages or reduces pain) after a hospital stay or illness • Support for newly disabled people and their carers • Enabling someone to continue living independently if they live alone and suddenly require care • Giving someone a chance to try potential future homes

What your choices are A list of all nursing and residential care homes within your locality can be found on the following pages. Every care home in England must be registered with the national regulatory body Care Quality Commission (CQC).

They inspect each care home on a regular basis and write an inspection report for you to read. It is advisable to read this report before making a final decision.

To check up-to-date information on the Nursing and Residential care homes within your locality visit www.cqc.org.uk or scan the QR CODE WITH YOUR SMARTPHONE

rESIDEntIAL CArE CoStS In some cases the residential care needed by the person you're looking after may be paid for by the NHS under the NHS continuing care scheme. The care may also be provided free of charge because it is 'intermediate care'. It may be free because the person you're looking after has previously been a mental health inpatient. If this is the case, the services are funded under the Mental Health Act. Residential care is also free if the local authority could charge but decides not to do so. This can occur if the stay in residential care is only temporary (normally less than eight weeks), or if the residential care is for a child. If none of the above applies, the person you're looking after will be given a financial assessment. This is also known as a means-tested assessment. They will be required to give information about their income and capital. There are rules that determine how income and capital are treated. Some types, including benefits, can be disregarded. The financial assessment will work out how much the person you're looking after will be expected to contribute towards the cost of their care home fees.

Owning Property There are rules that explain how the property of the person you're looking after will be taken into account In some cases it can be disregarded, this is the case if a partner is still living in the property.

The capital limit for residential care is ÂŁ23,250.

Local authorities will investigate if they believe that the person you're looking after has deliberately reduced their capital to avoid paying care home fees. There is a scheme called the deferred payment scheme which allows someone who goes into care to keep their property and still get help from the local authority with paying care home fees. The local authority recovers the fees from the proceeds when the property is sold. This scheme can also be used if there is a delay in selling a property.

Self-funders After the means-tested assessment, the person you're looking after may receive a decision that they will have to pay their own care home fees.

People paying their own fees are referred to as self-funders. Self-funders will still receive advice about the arrangements for residential care. Once a self-funder's capital reaches ÂŁ23,250 the local authority is responsible for helping out with the care home fees. This will require another assessment.

Get personal advice on care funding The cost of care and support is likely to be a longterm commitment and may be substantial, particularly if you opt for residential care. If you or a member of the family need to pay for care in a care home, it’s important to seek advice tailored to your individual needs.

The cost of your care will vary depending on its type, intensity, specialisation, location and duration. For example, a place in a residential care home will cost hundreds of pounds a week.

Decisions that have such financial implications should be made with advice and only after considering the costs of alternatives.

For example, the cost of a care home needs to be weighed against the cost of care and support that may help you remain in your existing accommodation.

The costs of long-term care can be significant and how you may wish to arrange to pay for it is a big financial decision for most people. Cost can vary across the country and different care homes will charge different amounts based on the level of care needs, the quality of the accommodation, or the area of England it is in.

Few of us will have the income or ready access to the cash to pay for their ongoing care needs. Often people find that they need to sell or remortgage their home to pay for care or enter into an equity release scheme. Before taking such significant financial steps it is advisable to get proper independent financial advice. For advice on selffunding care, visit the Money Advice Service or the Society of Later Life Advisers. You may also have previously arranged an investment or insurance plan to fund your care. Again, it is worth taking independent advice on these potentially significant financial arrangements.

Find out more about paying for care on the websites of: www.ageuk.org.uk www.carersuk.org www.findmegoodcare.co.uk www.moneyadviceservice.org.uk www.societyoflaterlifeadvisers.co.uk

RESIDENTIAL & NURSING CARE

Residential Homes Lincoln House Community Support Centre Mayfield House Primrose Avenue The Elms Residential Care Home The Emmie Dixon Home The Lady Verdin Trust The Lady Verdin Trust The Lady Verdin Trust Doddlespool Hall Care Home Station Road - Holmes Chapel The Cedars Residential Care Home Brookfield House Care Home Elm House Residential Care Home Richmond Village Nantwich Woodeaves Residential Care Home Elm Cottage - Middlewich Manor Care Home - Middlewich Brantwood Residential Care Home Park House Care Home The Arclid Turnpike Court Residential Care Home Applecroft Residential Care Home Bradwell Court Heliosa Nursing Home Mountview Community Support Centre Park Lane Residential Home The Laurels Care Home Westhaven Hillside Residential Care Home Pathways and Community - Warford The Hawthorns Residential Care Home Ashfields Care Home Carmel Lodge Care Home Consort Close - Bollington Hope Green Residential Home Ingersley Court Residential Care Home Tunnicliffe House Upton Grange Residential Home Dystlegh Grange Inglewood Residential Care Home Parklands Residential Care Home Leycester House Residential Care Home

Address Samuel Street Mayfield Mews 30 Primrose Avenue, Haslington Elm Drive 149 Richmond Road 1 Wellswood Drive, Wistaston 552 Crewe Road 115-117 Valley Road Main Road, Betley 5 Station Road Brookfield Drive Brookfield Park, Shrewbridge 76 Pillory Street St Joseph's Way, London Road 9 Park Road 75 Sutton Lane Greendale Drive 112-114 Congleton Road Congleton Road Newcastle Road Middlewich Road, Elworth 48-50 Brunswick Street Bradwell Grove 54 Boundary Lane Holmes Chapel Road, West Heath 7-9 Park Lane Canal Road 38b-c Westhaven 21 Adlington Road Mill Lane, Warford, Alderley Edge Hawthorn Street 129 Prestbury Road London Road, Adlington 2, 3 and 4 Consort Close London Road, Adlington Lowther Street, Off Church Street 16 Tunnicliffe Street 214 Prestbury Road 40 Jacksons Edge Road, Disley Coppice Lane, Disley Poynton Civic Centre, Park Lane Edenfield Road, Mobberley

Area Crewe Crewe Crewe Crewe Crewe Crewe Crewe Crewe Audlem Holmes Chapel Holmes Chapel Nantwich Nantwich Nantwich Nantwich Middlewich Middlewich Sandbach Sandbach Sandbach Sandbach Congleton Congleton Congleton Congleton Congleton Congleton Congleton Wilmslow Wilmslow Wilmslow Bollington Bollington Bollington Bollington Bollington Bollington Bollington Poynton Poynton Poynton Knutsford

Postcode CW1 3WH CW1 3FZ CW1 5NY CW1 4EH CW1 4AX CW2 6RE CW2 6PP CW2 8LL CW3 9AE CW4 7AU CW4 7DT CW5 7AD CW5 5SS CW5 6LZ CW5 7AQ CW10 0DA CW10 0PH CW11 1HQ CW11 4SP CW11 2SN CW11 3EJ CW12 1QF CW12 3SA CW12 3JA CW12 4YF CW12 3DN CW12 3AP CW12 4LJ SK9 2BJ SK9 7UD SK9 5EJ SK10 3DA SK10 4NJ SK10 5FB SK10 4NJ SK10 5QA SK10 1DE SK10 4AA SK12 2JL SK12 2LT SK12 1RB WA16 7HE

Telephone 01270 375341 01270 500414 01270 584236 01270 581314 01270 256700 01270 256700 01270 256700 01270 820700 01565 640109 01477 532857 01270 624951 01270 624428 01270 629080 01270 621550 01565 640109 01606 833236 01270 760076 01270 762259 01477 500495 01270 762150 01260 280336 01260 281428 01260 273351 01260 375588 01260 290022 01260 278710 01260 298157 01625 523351 01565 640177 01625 527617 01625 617288 01625 242262 01565 640109 01625 242264 01625 574233 01625 617129 01625 829735 01663 765237 01663 762011 01625 879215 01565 872496

RESIDENTIAL & NURSING CARE

Nursing Homes Cypress Court Hollymere House General Nursing Home Primrose House Nursing Home Rosedale Manor Care Home The Huntercombe Neurodisability Centre Belong Crewe Care Village Station House Audlem Country Nursing Home Cedar Court Nursing Home Corbrook Court Nursing Home Madeley Manor Care Home The Westbourne Care Home Church House Clarendon Court Care Home St Catherines Care Home Wrenbury Nursing Home Newton Court Nursing & Residential Home Hill House St Stephens Care Home Astbury Mere Care Home Chapel Brook House Clayton Manor Greengables Nursing Centre Heliosa Nursing Home Brookview Nursing and Residential Centre Cavendish Court Eden Mansions Nursing Home Hazelmere House Nursing Home Jackson House Pathways and Community The Belvedere Adlington Manor Belong Macclesfield Care Village Hollins Park Mount Hall Nursing Home Prestbury Beaumont Prestbury Care Home Rowans Care Centre Highfield House Nursing Home Sutton Oaks Care Centre Weston Park Care Home Woodlands Care Centre Bowerfield Court Bowerfield Court Bowerfield House Clumber House Nursing Home Woodlands (MHA) Bucklow Manor Nursing Home Mount Pleasant Nursing Home Limited Sharston House Nursing Home Sunrise of Mobberley Tabley House The Willows (MHA)

Address Broad Street 72 Crewe Road, Haslington 72 Crewe Road, Haslington Sherbourne Road Sherbourne Road Brookhouse Drive Victoria Avenue The Old Grammar School Cedar Court Nursing Home Corbrook Court Heighley Castle Way, Madeley Cricketers Way Coole Lane, Austerson Beechwood Close, Stapeley Barony Road Wrenbury Hall Drive, Wrenbury 28 St Ann's Road Newcastle Road St Stephens Court, London Road, Elworth Newcastle Road, Astbury Chapel Brook House, Moody Street Rood Hill 54 Sandbach Road 54 Boundary Lane Brook Lane, Alderley Edge Horseshoe Lane, Alderley Edge, Stockport Station Road, Styal Pinewood Road, Summerfields 2 Lode Hill Cottages, Altrincham Road, Styal Mill Lane, Warford, Alderley Edge Horseshoe Lane, Alderley Edge, Stockport Street Lane, Adlington Kennedy Avenue Victoria Road Flash Lane, Bollington Cross Collar House Drive West Park Drive Merriden Road 298 Park Lane Oak Grove, London Road Moss Lane Woodlands Road 3 Broadwood Close, Disley Broadwood Close, Disley 1 Broadwood Close, Disley 81 Dickens Lane Middlewood Road Chester Road, Bucklow Hill London Road, Allostock Manor Park South Barclay Park, Hall Lane, Mobberley Tabley Lane Warford Park, Faulkners Lane

Data correct with NHS Choices - April 2015

Area Crewe Crewe Crewe Crewe Crewe Crewe Crewe Audlem Audlem Audlem Audlem Holmes Chapel Nantwich Nantwich Nantwich Nantwich Middlewich Sandbach Sandbach Congleton Congleton Congleton Congleton Congleton Wilmslow Wilmslow Wilmslow Wilmslow Wilmslow Wilmslow Wilmslow Bollington Bollington Bollington Bollington Bollington Bollington Bollington Macclesfield Macclesfield Macclesfield Macclesfield Poynton Poynton Poynton Poynton Poynton Knutsford Knutsford Knutsford Knutsford Knutsford Mobberley

Postcode CW1 3DH CW1 5QZ CW1 5QZ CW1 4LB CW1 4LB CW2 6NA CW2 7SF CW3 0BA CW3 0HF CW3 0HF CW3 9HJ CW4 7EZ CW5 8AB CW5 7FY CW5 5QZ CW5 8EJ CW10 9BJ CW11 1LA CW11 4TG CW12 4HP CW12 4AN CW12 1YZ CW12 4LW CW12 3JA SK9 7QG SK9 7QP SK9 4HD SK9 2RS SK9 4LH SK9 7UD SK9 7QP SK10 4NT SK10 3DE SK10 3JA SK10 5AQ SK10 4AP SK10 3GR SK10 3AN SK11 8AE SK11 0JG SK11 7XE SK11 8AQ SK12 2NJ SK12 2NJ SK12 2NJ SK12 1NT SK12 1SH WA16 6RR WA16 9NW WA16 8AQ WA16 7DZ WA16 0HB WA16 7AR

Telephone 01270 588227 01270 501861 01270 250110 01625 417800 01270 531080 01270 260270 0333 4343074 01270 811514 01270 812049 01270 812324 01782 750610 01477 535604 01270 625484 01270 861298 01270 610881 01270 780114 01606 835294 01270 762341 01270 759565 01260 296789 01260 277364 01260 299622 01260 270030 01260 273351 01625 582328 01625 242263 01625 524276 01625 536400 01625 52267 01565 640177 01625 242261 01625 856710 01625 800850 0333 4343042 01625 574177 01625 827151 01625 506100 01625 422284 01625 511519 01260 253356 01625 613280 01625 432471 01663 721464 01663 721464 01663 721465 01625 879946 01625 877112 01565 830396 01565 722918 01565 633022 01565 818780 01565 650888 01565 818420

EXPrESSInG ComPLAIntS & ConCErnS The right to complain or give feedback about an unsatisfactory service is a key consumer right.

WHEN SHOULD I COMPLAIN? You should make your complaint as soon as possible. The NHS complaints procedure states that you should make your complaint within 12 months of either the event you are complaining about or as soon as the matter came to your attention.

This time limit can be extended as long as the complaint can still be satisfactorily investigated so don’t let this prevent you from contacting NHS England about your complaint.

If you are unsure of the complaints process, you can ask the provider to give you a copy of the complaints procedure for the service you are unhappy about. This will tell you who to contact, how they handle your complaint and how they will learn from your complaint.

Please note that service providers and commissioners welcome all feedback from clients. The same contact details can also be used if you are pleased with the Service(s) you have used.

HOW TO COMPLAIN ABOUT NHS TREATMENT INCLUDING: GPs, Dentists, Pharmacies and Opticians Stage One: You can either complain directly to the provider of the service through their processes e.g. to the Practice Manager at your GP Surgery or you can complain directly to the commissioner (funder) of the Service i.e. NHS England.

NHS England PO Box 16738, Redditch B97 9PT Tel: 0300 311 2233 (Monday to Friday 8am to 6pm, excluding English Bank Holidays) Email: england.contactus@nhs.net Please write ‘For the attention of the Complaints Manager’ in the subject line.

Website: www.england.nhs.uk

Stage Two: If you are still not happy, you can raise the complaint with the Parliamentary and Health Service Ombudsman.

The Parliamentary and Health Service Ombudsman (PHSO) Millbank Tower, Millbank, London SW1P 4QP Tel: 0345 015 4033 Email: phso.enquiries@ombudsman.org.uk Web: www.ombudsman.org.uk The PHSO undertakes independent investigations into complaints alleging that government departments and other public bodies in the UK, including NHS England, have not acted properly or fairly or have provided a poor service.

HOW TO COMPLAIN ABOUT HOSPITALS? Raise problems with the staff in the first instance. Each hospital also has a Patient Advice and Liaison Service (PALS), which is an impartial, open and confidential service for people who would like information and advice about services or help to resolve concerns or problems when they are using the NHS. They provide information about the NHS complaints procedure and how to get independent help if you decide you want to make a complaint.

The Patient Advice and Liaison Service may be contacted on: (Freephone) 0800 132996 or on 01244 650368 or in writing to: The Patient Experience Manager Cheshire and Merseyside Commissioning Support Unit 1829 Building, The Countess of Chester Health Park, Liverpool Road, Chester CH2 1YZ or via E-mail: complaints.nhseasterncheshireccg@nhs.net

EXPrESSInG ComPLAIntS & ConCErnS

If you think an NHS practitioner or Healthcare Provider has been guilty of professional misconduct, you can also complain to their professional or regulatory body.

The main healthcare professional regulators in England are: DOCTORS

HOW TO COMPLAIN ABOUT ADULT SOCIAL CARE SERVICES? If your complaint is about an adult social care service provider, you can contact them directly.

This will give the care service the chance to resolve any problem you may have and put things right for you.

The General Medical Council.

Tel: 0161 923 6602 Email: gmc@gmc-uk.org www.gmc-uk.org

However, if your complaint refers to an adult social care service funded by Cheshire East Council Council, you can raise any concerns by the following ways:

NURSES AND MIDWIVES

You can raise any concerns by:

DENTISTS, DENTAL HYGIENISTS AND DENTAL THERAPISTS

Going online at: www.cheshireeast.gov.uk Email: socialcarecomplaintsmanager@cheshireeast.gov.uk Text your comments to: 07899 762 287 and start your message with SCCOMPAN Tel: 01270 686200

DISPENSING OPTICIANS AND OPTOMETRISTS

• Write to: Compliance and Customer Relations, Cheshire East Council, Westfields, Middlewich Road, Sandbach, CW11 1HZ

The Nursing and Midwifery Council.

Tel: 020 7637 7181 Email: newreferrals@nmc-uk.org www.nmc-uk.org The General Dental Council.

Tel: 020 7167 6000 Email: information@gdc-uk.org www.gdc-uk.org The General Optical Council.

Tel: 020 75803898 Email: goc@optical.org www.optical.org

PHARMACISTS

The General Pharmaceutical Council.

Tel: 0203 713 7950 Email: concerns@pharmacyregulation.org www.pharmacyregulation.org

OSTEOPATHS

HOW TO COMPLAIN ABOUT CHILDREN’S, YOUNG PEOPLE AND FAMILY SERVICES? Contact the Children’s Social Care Complaints, Customer Relations Team.

Floor 1, Westfields, c/o Municipal Buildings, Earle Street, Crewe CW1 2BJ Email: socialcarecomplaintsmanager@cheshireeast.gov.uk Tel: 01270 686200

The General Osteopathic Council.

Tel: 020 7357 6655 Email: contactus@osteopathy.org.uk www.osteopathy.org.uk

If you are not satisfied with the final reply you get from the care service or your local council, you have the right to ask the Local Government Ombudsman to investigate your complaint.

CHIROPRACTORS

Local Government Ombudsman PO Box 4771, Coventry CV4 0EH Tel: 0300 061 0614 Use the on-line complaints form at: www.lgo.org.uk The LGO Website provides a range of detailed guidance on making a complaint.

The General Chiropractic Council.

Tel: 020 77135155 Email: enquiries@gcc-uk.org www.gcc-uk.org

Care Quality Commission (CQC) The CQC checks that hospitals, care homes, GPs, Dentists and services in your home are meeting national standards. They do not investigate complaints, but they welcome feedback and concerns about health and social care services.

CQC National Customer Service Centre Citygate, Gallowgate, Newcastle-upon-Tyne NE1 4PA Tel: 03000 61 6161 Use their on-line form: www.cqc.org.uk This Website also gives detailed guidance on how to complain.

You can also follow us on Twitter: HealthwatchCE or on Facebook: www.facebook.com/ HealthwatchCheshireEast