Healthwatch Darlington issue 2 Dec 2014

Your local spotlight on Health & Social Care covers services in Darlington

Health & Social Care Signposting Directory Darlington

Issue 2

ContentS Contents Healthwatch Darlington

1–2

Volunteer for Healthwatch

3

Your Voice Counts

4

Healthwatch in the Community

5

Looking Ahead

6

NHS - Know Your Rights!

7–8

Free NHS Health Check

9 – 10

Choose Well

11 -12

Personal Health Budgets

13 – 14

Darlington Lifeline & Telecare Services

17 – 18

Advice on Funding for Social Care

15 – 16

GP Surgeries & Hospitals

19

Pharmacies

20

Dentists, Opticians & Hearing

21 -22

Complementary & Alternative Medicine

23 – 24

Recognising Mental Health & Support

25

Are you a Carer?

26

Independent Living at Home

27 – 28

Choosing between Residential, Nursing & Independent Living

31 - 32

Care in your Own Home

Comfortable Living to Rent at Affordable Prices for the Over 50’s in Darlington Residential Care Costs

Residential & Nursing Care

29 - 30

33 – 34

35

36

Help & Advice

37 - 40

Disclaimer

This Directory has been compiled to signpost primary health and social care providers throughout the Darlington Borough.

Whilst we have taken every care in compiling this publication, the publishers and promoters cannot accept responsibility for any inaccuracies.

All listings are supplied via the Care Quality Commission (CQC) and NHS Choices. Neither Healthwatch Darlington nor HealthCare Publications can be held responsible for any errors or omissions.

All signposting services are up to date as of November 2014.

A note on advertising: We offer businesses the chance to reach potential customers via this publication. It is our intention to clearly indicate that an advertisement is being displayed and no endorsement or approval by the promoters of any product, service or supplier should be implied.

Another quality publication by Healthcare Publications

If you require extra copies of this directory or are interested in advertising in future editions please email Healthcare Publications on admin@healthcarepublications.org or visit www.hcpublications.org

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HeALtHWAtCH DARLInGton Who are we?

Healthwatch Darlington is a charitable company limited by guarantee which makes us a totally independent organisation. We raise your views and opinions on Health and Social Care in Darlington and help make your voices heard.

We have a seat on the Health and Wellbeing Board and on the Clinical Commissioning Group’s (CCG's) Community Council, ensuring that the views and experiences of patients, carers and other service users are taken into account when making and designing services.

No matter who you are, where you live or how old you are. You do have a voice, and you have the right for that voice to be heard.

Michelle Thompson BEM Chair of Healthwatch Darlington

What powers does Healthwatch Darlington have?

Healthwatch Darlington is representative of our diverse communities. Healthwatch Darlington has it’s own Board of Directors which direct its work and a committee to help steer the activity.

Healthwatch Darlington can request information from local organisations, commissioners and providers. They then have 20 working days to return the information requested. The trained members of Healthwatch (staff or volunteers) are authorised to perform ‘Enter and View’. These are powers to enter publicly funded health and social care premises to see and hear the experiences of people who use the service and observe how the service is delivered.

Healthwatch Darlington’s Board and Committee are made up of volunteers from across the borough.

The Board members represent local people’s views and experiences at important meetings with health and social care leaders.

Healthwatch Darlington’s vision and mission focuses our work on what needs to be achieved to improve health and social care services for local people.

Healthwatch Darlington has worked very hard to create partnerships and collaborative relationships with local services and providers, in order to discuss issues openly and effectively.

What we do:

• Enable local voices to influence the delivery and design of local health and social care services • Use local volunteers to gather views and experiences from local people • Involve and engage local people, putting YOU at the heart of Health and Social Care service decision making • Enable local people to make informed choices about their own, their families and friends’ health and social care • Influence the way services are planned, designed, commissioned and delivered • Have strong relationships with Health and Social Care providers as a critical friend using community views to influence and improve planning and delivery of services • Provide information, advice and support about local services and signpost to them

Darlington

Contact

Telephone: 01325 380 145 Text: 07525 237723

Information and Signposting Freephone 0808 801 0383

Address: Freepost RTEH-TUCJ-TGCU, Healthwatch Darlington, eVOLution Building, Church Row, Darlington, DL1 5QD Email: info@healthwatchdarlington.co.uk Local Healthwatch Development Manager: Diane Lax

Community Participation and Engagement Officer: Andrea Goldie

Information and Signposting Officer: Jodie Craggs 1

Administration Assistant: Jemma Holt

HeALtHWAtCH DARLInGton Helping you get the best out of your local health and social care services

We can make a difference, but we can’t do it without your feedback

Healthwatch Darlington is the patient and public champion for health and social care services within the borough.

Are you a local Darlington resident?

Have you used Health or social care services in the last 12 months?

Our purpose is to give the people of Darlington a stronger voice to influence and challenge how health and social care services are provided locally.

Your feedback can make a difference

Everyone who uses health and social care services has the right to expect a high standard of care and provision. In order to help those organisations achieve these standards, we need your help. That’s why we actively encourage and welcome your feedback.

Tell us your views and experiences of health and social care services you receive such as:

• • • • • • • •

GPs and practices Dentists Mental health services Hospitals Social care Community health services Carers services Children and young people services

We will summarise and anonymise your feedback then provide it to the organisations that deliver our health and social care services in Darlington, so they can get a clear picture of your experiences when using the services they provide. This will help them encourage and reward good practice, as well as identify and rectify any problems you may encounter. Your voice really could make a difference.

We want to know what you like and dislike, what is good and bad

We work on your behalf to ensure your views and experiences are heard by those who run, plan and regulate local health and social care services. We support various health and social care networks in Darlington and it is here that we voice the concerns of local people with an aim to influence and improve services locally.

We would like to know about:

1) Have you had a good experience with the health and social care service that you would like to share with us?

2) Do you have a relative or friend living in a Care Home? Are you/they happy with the care they receive?

To find out more visit: www.healthwatchdarlington.co.uk

Get in touch: Tel: 01325 380145 Email: info@healthwatchdarlington.co.uk Twitter: @Healthwatchdton Facebook: Healthwatch Darlington

3) Can you get an appointment with your GP (Doctor) when you need one?

4) Have you had to stay in hospital recently?

If so, what was it like?

5) Do you or a relative suffer from a long term illness; are you/they happy with the help and support you/they receive? Positive and negative experiences are all relevant

We want to hear about the treatment and care you have received.

6) Do you know what services are available and how to choose the right one when you need urgent care?

Whether you’ve had a positive experience or there is room for improvement, have your say on the Healthwatch Darlington website today.

You can even leave feedback anonymously.

www.healthwatchdarlington.co.uk

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You can do this by logging onto our website: www.healthwatchdarlington.co.uk to complete our online surveys or contact the office for a paper copy on 01325 380145

VoLUnteeR FoR HeALtHWAtCH Become Involved

Everyone in Darlington is affected by Health and Social Care services; Healthwatch Darlington ensures that people are at the heart of these services rather than simply the recipients. It is a privilege to be a Board member if this fantastic initiative.

Anyone can become involved with Healthwatch and contribute to its activities because everyone’s views matter. You can do as much or as little as you like – from filling in a survey, attending the occasional meeting about an issue of personal interest, signing up as a Healthwatch participant or becoming a Healthwatch Volunteer.

Bonnie Davies

What are Healthwatch Volunteers?

Healthwatch Darlington

Healthwatch Volunteers are participants who act as the voice of the local community. They talk to local people about the quality of health and social care in their area and are committed to supporting Healthwatch Darlington to improve services. This role is vital for the improvement of local services by prioritising the issues that really matter to you in your own area.

How to become a Healthwatch Volunteer

No qualifications are needed to become a Healthwatch Volunteer; just a willingness to listen and talk to a range of individuals, having an open mind and a desire to raise the voice of local people.

Healthwatch Volunteers can undertake as much or as little as they like from a range of specific roles.

Roles of a Volunteer include:

Volunteers who are authorised by Healthwatch Darlington to undertake observations of services (Enter and View) will receive relevant training.

Some roles will require a Disclosure and Barring Service check (previously CRB check).

• Make recommendations on how to improve local services

Contacting Healthwatch Darlington on 01325 380145 or emailing info@healthwatchdarlington.co.uk

You can become a Volunteer by:

• Be the eyes and ears of local people and raise issues of concern

• Tell people about Healthwatch and encourage them to become involved

We will send you an information pack with additional information about Healthwatch Darlington. This will include a role description for volunteers and an application form for you to complete and return to us.

• Promote Healthwatch events and projects to local people • Liaise with other people/groups involved with engagement work

It is only with your support that Healthwatch Darlington can make a difference to the quality of local services.

• Attend meetings, groups and events as a Healthwatch participant, representing your own views based on personal experience

Anyone can apply to become a Healthwatch Volunteer, however if you wish to take a less active role you can sign up to receive regular updates and newsletters.

• Talk to patients about their experiences of using health and social care services

• Visit health and social care providers, as part of our Enter and View portfolio and activity

Darlington

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YoUR VoICe CoUntS You might:

What you’re saying quality

• love meeting and talking to new people • enjoy helping out and organising events and activities • want the chance to represent the interests of your friends, your family and your community • know a lot about a particular illness or condition, or of using a particular service • have good computer skills • have a flair for designing publicity materials • want to learn more and gain new skills

public

helping A&E ease support doctors friendly waiting health long-term improvements good happy patient

“No decision about me, without me”

Make that Difference Today

You can become a participant in Healthwatch Darlington – all you need to do is register your interest.

As a participant, we can contact you directly with news and information on local issues.

Your Voice Counts and Healthwatch Darlington believes that . . .

You will have the opportunity to take part in projects and community forums as well as to directly receive information.

We believe in the power of the collective voice of patients, carers, families, friends and the public to make things better.

Your knowledge and advice may be sought on particular issues.

Our work is driven by the ambition to develop a strong and thriving organisation for the people of Darlington.

Participants form a vital link between the Healthwatch Darlington Board and the wider public.

We lead by example - we are independent, constructive, transparent and inclusive.

If you have an interest in and care about your local health and social care services and want to make sure they are as effective as possible reflecting the real needs of people who use them, we need you! We have lots of opportunities to get involved through our volunteering programme.

We work collaboratively with those who can add value to our role as consumer champion.

To achieve this, we need the support and involvement of volunteers to help us to contact, engage with and give support to members of our community.

This is how you fit in. You know your neighbourhood. You have relatives, friends, neighbours, colleagues and a whole network of contacts whom you could ask for their views about how to influence and improve health and social care for everyone.

Being a Board member for Healthwatch is a great privilege. It affords opportunities to learn and to give - to learn moire of the impacts of legislation and policy on the people of Darlington and to give support for Health and Social care issues that we learn about through Healthwatch contacts with individuals and groups in our community.

You will also have knowledge, skills, abilities and interests that could help Healthwatch Darlington achieve its aim of improving the health and well-being of your community.

Liz McAllister - Vice Chair 4

Healthwatch Darlington

HeALtHWAtCH In tHe CommUnItY What have you told us

You have had lots of positive things to say about your local services and have been confident in explaining to us some areas for improvement.

Gathering your views

Over the summer months, Healthwatch Darlington in partnership with the Clinical Commissioning Group (CCG) visited you in your local communities.

We held four events over July and August in a supported living setting, and three church halls.

During those events, many of you visited us to tell us about your experiences of health and social care. You came along to speak to the Chair or Chief Officer of the CCG and told us your ideas for improvements going forward.

We have been to local Colleges to speak to Children and Young People and informed them of what we are doing and how they can be involved.

At a recent market day Healthwatch hosted a stall and included a children’s lucky dip to help us gather the feedback of young children. We found out what they thought of their appointments with their GP, what they liked and what they disliked and asked them to tell us how things could be better.

Consulting with the Public

Through our membership, our social networking, events, promotion and engagement Healthwatch Darlington have consulted with or given information to approximately 5886 members of the public over the last 12 months.

Darlington Organisations Together

As well as supporting established networks in Darlington (Darlington Aging Well Network, Darlington Learning Impairment Network, and Mental Health Network), Healthwatch Darlington host a collaborative meeting which brings together many voluntary and community sector organisations to gather feedback, discuss workstreams and share good practice.

E-bulletin

Darlington

5

Healthwatch Darlington now produce an e-bulletin which is delivered to many people, organisations, businesses and stakeholders from the public, private and voluntary sector. If you would like to be added to the mailing list for this bulletin please contact the office and we will make sure you receive all updates.

LookInG AHeAD Postcards

Our postcards will be in local venues to give you the opportunity to give us the overview of your recent experiences of Health and Social care in the borough.

We will be asking you to complete the following questions:

• As a young person I want . . .

• My ideal healthcare would . . .

• My ideal social care would . . .

• What worries me is . . .

• It would be a good idea if . . .

• As a patient, carer, service user or staff member, I want . . .

• If I could change anything it would be . . .

(OR) • Tell us about the last time you used Health and Social care services in Darlington . . .

• What was the name of the service?

• Did you think of it?

• Would you recommend the service to your friends and family? Why?

Over the coming months Healthwatch Darlington will continue to be out in the communities of the borough listening to local people’s views and experiences of health and social care services.

You can answer these questions in many local venues at our access points, local events or on our website.

We are going to be visiting:

All sentences completed will be entered into a prize draw, which will be drawn every two months.

• The university/colleges and schools to listen to young people

• Social and community groups to listen to services users

• Local hospitals to talk to patients

• Libraries and community centres to listen to the general public

Healthwatch Darlington is a great organisation with wonderful staff and volunteers. We hope to ensure the population of Darlington get the health and social care which they deserve.

Ian Groves

Healthwatch Darlington 6

nHS - knoW YoUR RIGHtS! You have the right to expect your NHS to assess the health requirements of your community and to commission and put in place the services to meet those needs as considered necessary, and in the case of public health services commissioned by local authorities, to take steps to improve the health of the local community.

Everyone has the right to information and education about how to take care of themselves and what they are entitled to within the health and social care system.

Healthwatch Darlington helps individuals to gain access to, understand, and use information to promote and maintain good health and make the best use of local services and care support.

You have the right, in certain circumstances, to go to other European Economic Area countries or Switzerland for treatment which would be available to you through your NHS commissioner.

We can: • Explain your rights and what standards to expect from services • Help you find out about funding for health & social care • Help you to access services and find your way through care ‘pathways’ – find the right service for you • Put you in touch with Support Groups, Voluntary and Community Organisations • We can register your concerns and provide information on making complaints • Pass on your reports of excellent services and care • If you need advocacy we can refer you to the Independent Complaints Advocacy (ICA)

You have the right not to be unlawfully discriminated against in the provision of NHS services including on grounds of gender, race, disability, age, sexual orientation, religion, belief, gender reassignment, pregnancy and maternity or marital or civil partnership status.

You have the right to access certain services commissioned by NHS bodies within maximum waiting times, or for the NHS to take all reasonable steps to offer you a range of suitable alternative providers if this is not possible.

You have the right to be treated with a professional standard of care, by appropriately qualified and experienced staff, in a properly approved or registered organisation that meets required levels of safety and quality.

You have the right to receive NHS services free of charge, apart from certain limited exceptions sanctioned by Parliament.

You have the right to access NHS services. You will not be refused access on unreasonable grounds.

You have the right to expect NHS bodies to monitor, and make efforts to improve continuously, the quality of healthcare they commission or provide. This includes improvements to the safety, effectiveness and experience of services.

You have the right to be treated with dignity and respect, in accordance with your human rights.

You have the right to have any complaint you make about NHS services acknowledged within three working days and to have it properly investigated.

You have the right to discuss the manner in which the complaint is to be handled, and to know the period within which the investigation is likely to be completed and the response sent.

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You have the right to accept or refuse treatment that is offered to you, and not to be given any physical examination or treatment unless you have given valid consent. If you do not have the capacity to do so, consent must be obtained from a person legally able to act on your behalf, or the treatment must be in your best interests.

nHS - knoW YoUR RIGHtS! You have the right to compensation where you have been harmed by negligent treatment.

You have the right to be given information about the test and treatment options available to you, what they involve and their risks and benefits.

You have the right of access to your own health records and to have any factual inaccuracies corrected.

You have the right to choose the organisation that provides your NHS care.

With all the changes to health and care services it’s not always clear where you should go to report an urgent issue, to make a complaint, or for further information.

You have the right to privacy and confidentiality and to expect the NHS to keep your confidential information safe and secure.

Healthwatch Darlington can help you find the right services to suit your needs through our Information & Signposting Service.

You have the right to be informed about how your information is used.

You have the right to request that your confidential information is not used beyond your own care and treatment and to have your objections considered, and where your wishes cannot be followed, to be told the reasons including the legal basis.

We cannot give you advice or make specific recommendations but we can help you make an informed decision in finding the right health and social care service whether it is provided by the NHS, the Council, a voluntary or community organisation.

You have the right to choose your GP practice, and to be accepted by that practice unless there are reasonable grounds to refuse, in which case you will be informed of those reasons.

Contact Us: Office telephone: 01325 380 145

You have the right to make choices about the services commissioned by NHS bodies and to information to support these choices.

Write to us at: Freepost RTEH-TUCJ-TGCU, Healthwatch Darlington, eVOLution Building, Church Row, Darlington, DL1 5QD

Information and signposting: 0808 801 0383

You have the right to express a preference for using a particular doctor within your GP practice, and for the practice to try to comply.

Email us at: info@healthwatchdarlington.co.uk

You have the right to be involved in discussions and decisions about your health and care, including your end of life care, and to be given information to enable you to do this. Where appropriate this right includes your family and carers.

Visit our website: www.healthwatchdarlington.co.uk

You have the right to be kept informed of progress and to know the outcome of any investigation into your complaint, including an explanation of the conclusions and confirmation that any action needed in consequence of the complaint has been taken or is proposed to be taken.

You have the right to take your complaint to the independent Parliamentary and Health Service Ombudsman or Local Government Ombudsman, if you are not satisfied with the way your complaint has been dealt with by the NHS.

You have the right to make a claim for judicial review if you think you have been directly affected by an unlawful act or decision of an NHS body or local authority.

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FRee nHS HeALtH CHeCk Who is it for?

Everyone is at risk of developing heart disease, stroke, diabetes, kidney disease, and some forms of dementia. The good news is that these conditions can often be prevented – even if you have a history of them in your family. Have your free NHS Health Check and you will be better prepared for the future and be able to take steps to maintain or improve your health.

The NHS Health Check scheme is available across Darlington.

If a person is aged between 40 and 74 and hasn’t already been diagnosed with heart disease, diabetes, kidney disease, or had a stroke, they may be invited by their GP for the NHS Health Check by letter, text or they may be offered the NHS Health Check when they are at their GP for another reason.

Why do I need an NHS Health Check?

We know that your risk of developing heart disease, stroke, type 2 diabetes, kidney disease, and dementia increases with age. There are also certain things that will put you at even greater risk.

These are:

• Being overweight

• Being physically inactive • Not eating healthily • Smoking

• Drinking too much alcohol

• High blood pressure • High cholesterol

Both men and women can develop these conditions, and having one could increase your risk of developing another in the future.

• In the brain a blocked artery or a bleed can cause a stroke

• In the heart a blocked artery can cause a heart attack or angina

Helping you prevent heart disease, stroke, diabetes, kidney disease and dementia

• The kidneys can be damaged by high blood pressure or diabetes, causing chronic kidney disease and increasing your risk of having a heart attack

• Being overweight and physically inactive can lead to type 2 diabetes

• If unrecognised or unmanaged, type 2 diabetes could increase your risk of further health problems, including heart disease, kidney disease and stroke

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FRee nHS HeALtH CHeCk Even if you’re feeling well, it’s worth having your NHS Health Check now.

We can then work with you to lower your chances of developing these health problems in the future.

Questions you may have

Why do I need this check? I feel fine!

The NHS Health Check helps to identify potential risks early. By having this check and following the advice of your health professional, you improve your chances of living a healthier life.

What happens at the check?

But don’t these conditions run in the family?

This check is to assess your risk of developing heart disease, type 2 diabetes, kidney disease, and stroke.

If you have a history of heart disease, stroke, type 2 diabetes, or kidney disease in your family then you may be more at risk. Taking action now can help you to prevent the onset of these conditions.

• The check will take about 20-30 minutes

• You’ll be asked some simple questions.

For example, about your family history and choices which may put your health at risk

I know what I’m doing wrong.

How can the doctor help me?

• We’ll record your height, weight, age, sex and ethnicity

• We’ll take your blood pressure

If you would like help, we will work with you to find ways to eat healthily, reach your healthy weight, be more active, cut down your drinking, or stop smoking.

• We’ll do a simple blood test to check your cholesterol level

What happens after the check?

If I am assessed as being at ‘low risk’, does this mean I won’t develop these conditions?

We will discuss how you can reduce your risk and stay healthy.

• You’ll be taken through your results and told what they mean. Some people may be asked to return at a later date for their results

It is impossible to say that someone will or won’t go on to develop one of these conditions.But taking action now can help you lower your potential risk.

• You’ll be given personalised advice on how to lower your risk and maintain a healthy lifestyle

Will everyone have this check?

This check is part of a national scheme to help prevent the onset of these health problems.

Everyone between the ages of 40 and 74 who has not been diagnosed with the conditions mentioned will be invited for a check once every five years. If you are outside the age range and concerned about your health, you should contact your GP.

• Some people with raised blood pressure will have their kidneys checked through a blood test

• Some people may need to have another blood test to check for type 2 diabetes. Your health professional will be able to tell you more

• Treatment or medication may be prescribed to help you maintain your health

Helping you prevent heart disease, stroke, diabetes, kidney disease and dementia 10

Choose well.

Facts & Figures

• 51.4m GP consultations are for minor ailments alone, which would clear up by themselves, or with a little help from an over-the-counter remedy from a pharmacy, this is 18 percent of the GP workload nearly half of these consultations are generated by people aged 16 - 59 years.

• Up to 40,000 GP visits per year are for dandruff; 20,000 go to their local surgery for travel-sickness and 5.2 million with blocked noses.

• Two million people who go to A&E could either self-care or have been treated elsewhere in the community 12 percent of people admit to having used A&E in the past even when they knew there was nothing seriously wrong with them.

• The estimated cost of treating people who go to A&E but who could have either self-treated or gone else where, is £136 million a year this is the equivalent cost of 6,500 nurses.

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GP closed? Think A&E is the only option?

There are better services available.

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PeRSonAL HeALtH BUDGetS Personal Health Budgets

Can I have a personal health budget as well as a personal budget for social care and support?

Personal health budgets are being introduced by the NHS to help people manage their care in a way that suits them. They have been piloted in a number of places across England and, from April 2014, anyone receiving NHS continuing healthcare will have a right to ask for a personal health budget.

Yes. If you already have a personal budget for care and support from social services and your NHS team agrees, you can also have a personal health budget and ask for both to be combined.

What is a Personal Health Budget?

Do I have to have a personal health budget?

A personal health budget is an amount of money to support your identified health and wellbeing needs, planned and agreed between you and your local NHS team. The aim is to give people with long-term conditions and disabilities greater choice and control over the healthcare and support they receive. Personal health budgets work in a similar way to the personal budgets that many people are already using to manage and pay for their social care.

Together with your NHS team (such as a GP) you will develop a care plan. The plan sets out your personal health and wellbeing needs, the health outcomes you want to achieve, the amount of money in the budget and how you are going to spend it.

No. If having a personal health budget does not work for you, your local NHS will provide the care you need as it has always done.

What is the difference between a personal health budget, a personal budget, an individual budget and a direct payment?

A personal health budget is for your NHS healthcare and support needs.

A personal budget is for your social care and support needs.

An individual budget includes your social care and support needs plus other funding, such as independent living.

You can use a personal health budget to pay for a wide range of items and services, including therapies, personal care and equipment. This will allow you more choice and control over the health services and care you receive.

A direct payment is one way of managing these budgets, where you get the cash to buy the agreed care and support you need.

You don’t have to change any healthcare or support that is working well for you just because you get a personal health budget, but if something isn’t working, you can change it.

Key points

• Personal health budgets should help people get a better service from the NHS. They should not make things worse.

• You do not have to have a personal health budget if you do not want one.

• You should have as much control over decisions as you want.

• NHS and social care organisations should work in partnership with you and with each other.

• If you are not able to have a personal health budget, you can still speak to your NHS team about how your needs can be met in another way that is more personal to you.

Who can have a personal health budget?

The first group to be able to ask for a personal health budget, from April 2014, will be people getting NHS continuing healthcare, which is NHSfunded long-term health and personal care provided outside hospital. Local NHS organisations will be free to offer personal health budgets to other people if they think an individual will benefit. It is the Government’s long-term aim, to introduce a right to a personal health budget for people who would benefit from it.

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Befriending We all need someone to talk to, but not all of us are lucky enough to have someone.

Age UK Darlington’s ‘Rely on Me’ befriending scheme came about as a direct result of demand.

More and more calls were being received by lonely and isolated older people who just wanted someone to talk to.

Our service is a simple one; our volunteers offer companionship on a weekly basis, be it at home, in sheltered accommodation or in a care home.

Would you like to make somebody’s day?

Call Sharon Vasey on:

01325 362832 or visit: ageukdarlington.org.uk

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ADVICe on FUnDInG FoR SoCIAL CARe Direct payments

If someone isn’t eligible for free care from the NHS, their main source of support will be social services. In this case, there are rules that determine whether or not they have to make a financial contribution. These rules vary depending on whether the care is provided in a care home or in their own home.

If you are assessed as needing community care services and qualify for social services funding, they must offer you direct payments as an option.

If someone isn't able to manage their own direct payments, it's possible for another person to manage the direct payments on their behalf.

Local authority community care

Direct payments are part of a move towards ‘personalised’ social care so that people have more choice and control over the support they get, letting you choose and buy the services you need yourself, rather than having it arranged for you by social services.

If you or the person you're looking after has difficulty with their personal care, they should consider getting support from social services by having a community care assessment of their needs.

Your income (including any benefits) and capital will be taken into account when calculating whether you have to pay anything towards the care that you or they will receive.

It's important to know that if you receive a direct payment to pay a care worker or personal assistant, you become an employer and have legal responsibilities.

In some cases a person may have a mixed package of care, including some that is NHS-funded and some that is provided by social services, for which they may be charged.

Direct payments can be made to: • Disabled people aged 16 or over (with short or long-term needs)

Normally, an assessment is carried out before a service can be provided by the social services department of a local authority. However, if the services are needed urgently, the local authority can provide a service without carrying out the assessment.

• Disabled parents for children’s services

• Carers aged 16 or over (including people with parental responsibility for a disabled child) • Elderly people who need community care services

Choosing direct payments

The local authority uses the community care assessment to decide whether a person needs a community care service and, if they do, whether it can be provided by the local authority.

The choice of direct payments is voluntary. If you decide to have direct payments, you can change your mind about this at any time. If you no longer want direct payments, contact your local social services and ask them to arrange services instead.

The assessment considers what types of services are needed by the person being assessed.

A wide range of services could be needed, from aids and adaptations in the person's own home to care workers or residential care.

It's possible to try direct payments by asking social services for a direct payment for some of your support while you continue to get your other support directly from social services.

Where there are disputes about the process of the assessment or the care plan, there are ways that decisions can be challenged. For more information on challenging decisions, speak to your local Healthwatch team.

Direct payments can only be spent on things that will meet the assessed needs of the person getting them. If you spend a direct payment on something that doesn't meet your needs, social services can recover the money from you.

The local authority is obliged to carry out a community care assessment when they become aware that someone may be in need of community care services. This may mean that an assessment is offered even if you or the person you look after have not specifically requested one.

Everyone who gets support from social services should have their needs reassessed at least once a year.

15

To contact your Local Authority Department for an assessment, to be re-assessed or for further information please call 01325 346200.

Care Services We provide a wide range of services with the highest level of care.

We have Day Care at Bradbury House, where we offer a great day out, with a varied activity programme delivered by our qualified care team. We also offer: • Respite Day Care • Dementia Care • Bathing/Showering

• Shopping • Light Housework • Nail-Care

We are Care quality Commission registered, and our services are open to a wide range of people who are 50+, including customers with dementia, stroke and other disabilities.

For more information call on:

01325 741495

or visit: ageukdarlington.org.uk 16

DARLInGton LIFeLIne & teLeCARe SeRVICeS 24 hour help at the touch of a button with professional response staff, able to attend your home in an emergency or an unexpected event.

How do Lifeline & Telecare Work?

You can push the pendant button yourself or the telecare devices automatically raise an alert. This activates the Lifeline Unit and uses your telephone line to automatically dial the local Darlington Control Room.

Trained operators answer these calls 24/7 and you can hear their voices and talk to them.

Darlington Lifeline & Telecare service is a simple, cost effective and unobtrusive way to help anyone, of any age, to maintain independence and get emergency help at home when needed.

Lifeline Services

Many people wish to live alone but often worry about unexpected accidents or the need for some immediate help in the home.

An immediate response is arranged that is appropriate to your needs. Whether family, friends, carers, emergency services or one of our own Life line Response Officers, you can be safe in the knowledge that someone will come to your home straight away if they are needed.

Lifeline is a Darlington service which allows you the freedom to live independently, secure in the knowledge that help is there if you need it, 24 hours a day, any day of the year, at the push of a button.

To benefit from the service all you need is a phone line and modern electric plug socket. This range of technology offers extra independence and peace of mind. Pictured overleaf are some of our most popular devices, however, many more are available. To find out more - it is as simple as a telephone call.

We can make a difference

Our service and technology devices are tailored and discreet to suit your individual needs. Offering a FREE Key holding service with all our products.

Darlington Lifeline & Telecare can be of benefit to:

We will respond to your calls, either via the equipment or by sending our Lifeline Response Officers to your home.

• Older, frail or disabled people or those temporarily unwell after perhaps an operation • People who have been discharged from hospital and need to be able to get help at home if needed • Vulnerable people of any age living alone

• Reassurance to partners, family and carers of people with dementia, medical conditions or disabilities be that physical, mental or sensory

Darlington Lifeline & Telecare can:

• Raise an alarm in case of a fall or emergency

• Raise alerts for floods, smoke, carbon monoxide

• 24-hour reassurance for family and carers

Simply call

01325 388508

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DARLInGton LIFeLIne & teLeCARe SeRVICeS Examples of Lifeline & Telecare Equipment: These can be carried with you around the home and in your garden (within 50 metres). In an emergency simply press the alarm button and a message is sent directly to the Lifeline Control Centre.

Falls Detector Will sense if you fall and automatically alert us. We will get help to you quickly.

Flood Detector Will alert you and us when a bath or sink is overflowing.

Smoke Detector Will alert you and us if smoke or fire is detected in your home. Your house is safe even when you are not in it.

Exit Alert Will detect and alert us if a door is opened, and can help should a person be at risk of wandering.

Bed Sensor Will alert you and us if a person does not return to their bed. This could indicate a fall has occurred.

How much will it cost?

There is a small weekly charge that we feel offers excellent value for money.

What do I do next?

If you would like to know more about Lifeline services and products, or to arrange a no obligation, free demonstration in your home.

Call: 01325 388508

or e-mail us at www.darlington.gov.uk/lifelineservices

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GP SURGeRIeS & HoSPItALS How do I find a surgery?

Most surgeries operate a fairly strict catchment area system, and only those who live within the area may be able to register. This isn't to be awkward, but ensures a GP can visit a person at home in an emergency in reasonable time.

How do I register?

This is straightforward and far easier than most people realise. Simply take your NHS medical card along to your chosen surgery. You will then be asked to sign a registration form. Not all NHS trusts issue medical cards. If you don't have one, the receptionist will give you form GMS1 to fill in. Once you've completed and returned the forms, your local NHS will transfer your medical records to your new surgery and write to you to confirm your registration as a patient with the surgery. Many surgeries ask a new patient to attend a ‘registration medical’ that checks your general health.

What if I have a complaint or concern about my GP or Practice?

First raise it with the staff member concerned or the Practice Manager. It may just be an issue of poor communication. Ask at your practice for a copy of their Complaints process to follow. If you are not happy with how they respond to your concerns then you can write to NHS England and they will allocate someone to look into your complaint.

Write to: NHS England, PO Box 16738, Redditch, B97 9PT. Tel: 0300 311 22 33 Email: england.contactus@nhs.net

If you want to help improve services in your GP practice you can join a Patient Participation Group.

Ask at the practice for details of how to join yours.

Postcode

Surgery

Address

Telephone

Postcode

Hospital

Address

Telephone

Data correct with NHS Choices - November 2014

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PHARmACIeS Make sure you have repeat prescriptions

If you or someone you care for requires medicines regularly, make sure you order and collect repeat prescriptions in good time to ensure you or your family have enough medicine to last i.e. weekends, Bank holidays and breaks away. Many of the calls to out of hours health services are for emergency repeat prescriptions when people have run out of their medication - a situation that could be avoided with some forethought and planning. By thinking ahead for your regular medication you are helping our busy out of hour’s doctors and nurses. If you have the symptoms of a cough, cold, or think you’ve got the flu a pharmacist is the best place to go, as they can usually provide you with the help and information you need on the spot. They can also offer help with healthy living issues such as losing weight or giving up smoking.

What if I have a complaint or concern about my Pharmacy or Pharmacist?

Any complaint to go through the NHS complaints procedure needs to be made either to the practice directly or to NHS England. Any other concerns about a pharmacist 'fitness to work' should be made via General Pharmaceutical Council.

You can contact the General Pharmaceutical Council, either by email: concerns@pharmacyregulation.org or by post: Raising a concern, General Pharmaceutical Council, 129 Lambeth Road, London SE1 7BJ Tel: 020 3365 3603 For opening times and NHS SERVICES available from your Pharmacy Please scan the QR code with your smartphone or visit: www.nhs.uk Postcode

Surgery

Address

Telephone

Data correct with NHS Choices - November 2014

20

DentIStS, oPtICIAnS & HeARInG

Postcode

Dentist

Address

Telephone

Postcode

Hearing Centre

Address

Telephone

Postcode

Optician

Address

Telephone

Data correct with NHS Choices - November 2014

21

NHS DENTAL CHARGES Band 1 course of treatment

£18.00

This covers an examination, diagnosis (eg X-rays), advice on how to prevent future problems, a scale and polish if needed, and application of fluoride varnish or fissure sealant. If you require urgent care, even if your urgent treatment needs more than one appointment to complete, you will only need to pay one Band 1 charge.

Band 2 course of treatment

£49.00

This covers everything listed in Band 1 above, plus any further treatment such as fillings, root canal work or if your dentist needs to take out one or more of your teeth.

Band 3 course of treatment

£214.00

This covers everything listed in Bands 1 and 2 above, plus crowns, dentures and bridges.

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ComPLementARY & ALteRnAtIVe meDICIne If you're thinking about whether or not to use a complementary or alternative medicine, the first step is to learn as much as possible about the treatment.

• Slipped discs • Leg pain and sciatica • Pain or problems with hip, knee, ankle and foot joints • Pain or problems with elbow, wrist and hand joints • Fibromyalgia

The availability of complementary and alternative treatments on the NHS is limited. Some, such as acupuncture, may be offered by the NHS.

Homeopathy

Homeopathy is used for an extremely wide range of health conditions. Among the most common conditions that people seek homeopathic treatment for are:

You should find out:

What is the evidence that this treatment is safe for you to take? For example, Ginseng has been associated with higher blood pressure and may be inappropriate if you already have raised blood pressure (hypertension).

• • • •

If you are using complementary or alternative medicine to treat a health condition - what is the evidence that the treatment works for your condition?

• • • •

Acupuncture

Osteopathy

There is no one health condition or set of conditions that acupuncture is meant to treat.

Instead, Acupuncturists use the treatment for an extremely wide range of health conditions.

Osteopathy is a way of detecting, treating and preventing health problems by moving, stretching and massaging a person’s muscles and joints.

Sometimes, patients combine acupuncture with conventional treatments that have been prescribed by a GP or Hospital Consultant. If you are being treated by an Acupuncturist for a health condition, it is advisable to discuss this with your GP.

Conditions commonly treated with osteopathy:

• • • • • • •

Acupuncture is often used to treat musculoskeletal conditions (of the bones and muscles) and pain conditions, including:

• • • • • •

Headache and migraine Chronic pain - including neck and back pain Joint pain Dental pain Post-operative pain Post-operative nausea and vomiting

Lower back pain Neck pain Shoulder pain Arthritis Problems with the pelvis, hips and legs Sports injuries Problems with posture caused by driving, work or pregnancy

Hypnotherapy

Hypnotherapy is a type of complementary therapy that uses hypnosis, an altered state of consciousness.

Chiropractic

When might it be helpful?

Chiropractic treatments are often used for musculoskeletal conditions (affecting the muscles, bones and joints).

• • • •

Conditions commonly treated by chiropractors could include: • Lower back pain • Neck pain • Shoulder pain and problems

Asthma Ear infections Hay fever Mental health conditions, such as depression, stress and anxiety Allergies, such as food allergies Dermatitis (an allergic skin condition) Arthritis High blood pressure

23

Irritable bowel syndrome Losing weight and quitting smoking Skin conditions Anxiety, pregnancy and childbirth

24

ReCoGnISInG mentAL HeALtH & SUPPoRt How your GP can help

Mental health, emotional wellbeing and resilience is all about how we cope with what life throws at us. It concerns the way we feel about ourselves, conduct relationships, handle stress or deal with loss.

You should make an appointment to see your GP if you've been feeling depressed for a few weeks or your anxiety is having an impact on your daily life, such as stopping you from going to work or shopping.

Good mental health and resilience are fundamental to good physical health, relationships, education and work, as well as being key to achieving our potential.

Mental health services are free on the NHS, but you will usually need a referral from your GP to access them.

Mental health facts

At least one in four people experience a diagnosable mental health problem in any one year, and one in six experiences this at any one time.

• More than half of those with a common mental health problem have both depression and anxiety.

• There are approximately 570,000 people with dementia in England, a figure that could double in the next 30 years.

Support and advice for people living with mental illness.

Tel: 0300 5000 927 (Mon-Fri, 10am-2pm) www.rethink.org

Common mental health problems such as anxiety, depression, panic disorders, phobias and obsessive compulsive disorder can cause great emotional distress, and can affect how you cope with day-today life and your ability to work.

Confidential support for people experiencing feelings of distress or despair.

Tel: 08457 90 90 90 (24-hour helpline) www.samaritans.org.uk

• Nearly 850,000 children and young people aged five to 16 years have a mental health problem – about 10% of the population. Fewer than one in 10 accesses treatment.

Less common conditions, such as psychosis, can make you experience changes in thinking and perception severe enough to significantly alter your experience of reality. These conditions include schizophrenia and affective psychosis, such as bipolar disorder, and can have the same lifelong impact as any long-term physical condition.

Promotes the views and needs of people with mental health problems.

Phone: 0300 123 3393 (Mon-Fri, 9am-6pm) www.mind.org.uk

Admitting you are struggling does not mean you are "mentally ill", that doctors will automatically put you on medication, or you will have to immediately tell your employer you are mentally unwell. Many issues can be managed without the help of a GP by using the variety of sources of help now available, whether it's through books, local organisations or online.

Even if you need professional help, there are choices you can make along the way. Mental illness is treatable and, with appropriate support and treatment, people do recover. Many move on with their lives and are able to care for their family, contribute to the local community, and get back into employment or training.

Information on child and adolescent mental health. Services for parents and professionals.

Tel: Parents' helpline 0808 802 5544 (Mon-Fri, 9.30am-4pm) www.youngminds.org.uk

25

ARe YoU A CAReR? Carers Direct helpline

A carer is anybody who looks after a family member, partner or friend who needs help because of their illness, frailty or disability. Many carers don't see themselves as carers and it takes carers an average of two years to acknowledge their role as a carer. It can be difficult for carers to see their caring role as separate from the relationship they have with the person they care for, whether they are a parent, son, daughter, sibling or friend. They simply may think of themselves as a friend or family of the person they care for. It is because of this that they often don’t realise there is help available to them as well. Such as how they can get assessments, direct payments, home care, housing adaptations or funding for short breaks and respite.

Call the Carers Direct helpline on 0300 123 1053 if you need help with your caring role and want to talk to someone about what options are available to you.

If you are busy at certain times of day, you can send us a message to ask us to call you back for free at a time that is convenient to you. The helpline is open from 9am to 8pm Monday to Friday, and from 11am to 4pm, at weekends. The helpline is closed on bank holidays. Calls are free from landlines and mobiles within the UK.

Information

The helpline advisers can give you information to help you make decisions about your personal support needs and the needs of the person you're looking after.

Some carers can suffer from poor health because of the demands of their caring role. For example, back pain can result from lifting or moving the person being cared for. It may also be difficult to maintain a healthy diet and exercise routine while caring.

This information includes assessments, benefits, direct payments, individual budgets, time off and maintaining, leaving or going back to work or education.

Without the right support, being a carer can be an extremely stressful role.

The helpline staff will tell you how to complain if anything goes wrong with any of the services you use or put you in touch with your local authority or NHS services.

• Ask for help: We all need help from time to time and carers are no exception. Help is out there, you only need to ask!

Local and specialist help

• Know your rights: It sounds simple, but knowing what you’re entitled to and what support is available can help a great deal.

Our helpline advisers can put you in touch with specialist national or local sources of help, including social care, healthcare and self-help networks and resources.

• Tell your GP: Your GP practice can record that you are a carer to ensure you get your annual flu vaccination and additional support as a carer.

The Carers Direct helpline doesn't provide personal financial, medical or legal advice and doesn't provide casework, advocacy, representation, counselling or emotional support. But our advisers can help you get in touch with people who do provide these services.

• Get an assessment: This can sound a little daunting at first, but ensuring that you and the person you care for get a assessment of your needs through the Local Authority can give you access to a whole host of additional practical help and support.

• Be a little selfish! We all need time to ourselves, but it’s particularly important for carers. This could be as simple as setting some me time aside for a relaxing bath or a night out.

26

InDePenDent LIVInG At Home Suggestions for making life easy:

General adaptions:

• Lowering or replacement of high wall hung cupboards • Additional storage space in kitchen • Lowering of cooker mains switch • Level access shower • Overbath shower • Provision of non-slip/tactile surface • Provision of storage space for wheelchair • Ramps • Grab rails • Special baths • Special toilets • Step in shower • Widening doors for wheelchair access • Ground floor showers & W.C’s • Bedroom extensions • Hardstandings • Major internal re-arrangements • Stairlifts • Vertical through floor lifts • Outdoor lighting

Around one in five adults in the UK is disabled, and more than 1 million of those live alone. With the right support and facilities, leading an independent life with a physical or learning disability is now more achievable than ever.

Aids and Adaptations

If you or a member of your family has difficulty living in your home due to a long-term illness or disability, you may be able to get help by adapting your home to better meet your needs. You can apply to your local council for a disabled facilities grant. The grant helps you adapt your home to make it suitable for a disabled person. Depending on your income, you may need to pay towards the cost of the work to the property.

You could get a grant from your council if you are disabled and need to make changes to your home, for example to:

• Widen doors and install ramps • Improve access to rooms and facilities - eg stairlifts or a downstairs bathroom • Provide a heating system suitable for your needs • Adapt heating or lighting controls to make them easier to use

How can I find out more about the aids and adaptations that would help me?

Contact your local authority on 01325 346200 about what difficulties you are having at home.

They will send an occupational therapist to carry out an assessment and provide advice on which equipment or housing adaptation needs suit you best.

27

28

CARe In YoUR oWn Home What home care services are available?

Home care isn’t for everyone but frequent visits from carers and a few home modifications can help you retain your home comforts and independence.

• Regular visits from home care workers to help with daily tasks and personal care • Meals delivered to your home • Equipment and home modifications to help with mobility and accessibility, such as getting in and out of the bath, and getting up and down stairs • Personal fall and panic alarms that are monitored around the clock • Support for health needs, such as incontinence • Day care and transport to take you there • Gardening and handyman services

Receiving care in your home is an increasingly common alternative to staying in hospital or moving into a care home.

Depending on your needs, you can receive help and support that allows you to stay in your own home as long as possible. Not only do you avoid any upheaval and stay in familiar surroundings, it can also be a more economical alternative to residential care.

If you only need a few hours help a day and your house can be adapted to your needs, care at home may be the most practical and cost-effective solution.

How much you have to pay will depend on:

• Your health and mobility • What level of help and support you require • The value of your assets

Your local authority may pay some or all the costs, but you might also have to pay for all the services yourself. Make sure you claim all the benefits you’re entitled to – Attendance Allowance and Disability Living Allowance (or Personal Independence Payment) are the most common.

Postcode

Carers

Address

Telephone

Data correct with CQC - November 2014

29

30

CHooSInG BetWeen ReSIDentIAL, Adults aged 18-65

There are many types of residential care homes available. These include permanent care homes for older people, homes for younger adults with disabilities and homes for children. They may be privately owned or run by the voluntary sector or local authorities. You may want to consider in detail the many options for residential care before you make a decision.

There are also residential care homes that provide care and support for younger adults with, for example, severe physical disabilities, learning disabilities, acquired brain injury, progressive neurological conditions or mental health problems.

Care can be provided for adults with more than one condition and some homes have expertise in providing care for adults with alcohol or drug dependency. These homes offer permanent residence or provide care for a temporary period until the adult is able to live independently or move to a different type of accommodation.

Older people

Care homes for older people may provide personal care or nursing care. A care home which is registered to provide personal care will offer support, ensuring that basic personal needs, such as meals, bathing, going to the toilet and medication, are taken care of. In some homes more able residents have greater independence and take care of many of their own needs.Some residents may need medical care and some care homes are registered to provide this. These are often referred to as nursing homes. Some homes specialise in certain types of disability, for example, dementia.

31

nURSInG & InDePenDent LIVInG Choosing between residential care and independent living

Temporary stays can give you flexibility when covering unexpected events, such as:

• Palliative care (which manages or reduces pain) after a hospital stay or illness • Support for newly disabled people and their carers • Enabling someone to continue living independently if they live alone and suddenly require care • Giving someone a chance to try potential future homes

Social services normally encourage younger adults who they assess for support to be as independent as their circumstances allow. The care plan for adults with disabilities will consider what independent tasks they can carry out and how they can be helped to achieve more. Even if adults have very severe disabilities their needs are reviewed from time to time to check whether residential care or a very high level of support is still appropriate.Supported living may be an option for younger adults. This allows people to live independently in the community but with basic support. The support offered includes help with setting up a home and managing finances, and assistance with cleaning and shopping. For older people there are various alternatives to residential care. These include sheltered housing and extra care housing schemes, which offer independence with an increased level of care and support. For many people there is also the choice of living independently at home with community care support.

What your choices are

A list of all nursing and residential care homes within your locality can be found on the following pages. Every care home in England must be registered with the national regulatory body Care Quality Commission (CQC). They inspect each care home on a regular basis and write an inspection report for you to read. It is advisable to read this report before making a final decision.

To check up-to-date information on the Nursing and Residential care homes within your locality visit www.cqc.org.uk

Choice of accommodation

The law says that where the local authority is funding accommodation it must allow the person entering residential care to choose which care home they would prefer. Social services must first agree that the home is suitable for the person’s needs and that it would not cost more than they would normally pay for a home that would meet those needs. If the person chooses to go into a more expensive home, a relative or friend may be able to ‘top up’ the difference in cost.

Choosing a care home

Care homes may be arranged through the local authority but many people will want to arrange them independently. It is a good idea to visit several homes before making a choice. Make sure you spend enough time in each home to get a good idea of what it is like.

Respite and short term stays

Residential care home stays don't necessarily have to be permanent. Temporary stays can be arranged for respite care (in which you take a break from caring for somebody else), or as a trial period before a permanent stay.

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Comfortable Living to rent at Affordable With newly refurbished apartments and stylish contemporary communal areas, the Council has accomodation located across the Borough, ideal for anyone over 50 looking to live independently with the added peace of mind of help and advice at hand when needed.

Each complex has communal areas such as elegant lounges, hair salons, laundries and coffee bars.

These vibrant areas are used for social activities , including entertainment evenings, luncheon clubs, Get Everyone Motivated (low level exercise classes), coffee mornings and much more.

Meet the Manager

This housing is a lifestyle choice and all complexes have a Manager who is there to meet and greet, offer advice and support, see you on a regular basis, join in the social activities and deal with the general running of the building.

Committed to providing quality accommodation, the Council has over recent years, modernised the complexes in a ÂŁ15m project. The work included the complete rebuild of Linden Court, in Hurworth, and Dinsdale Court, in Middleton St George, and extensive remodelling of others.

"It's like having an extended family. It's great to see how people are doing and we're here to help if needed. I know many people and their families welcome this discreet support – knowing loved ones are looked out for makes a huge difference."

The accomodation offer a range of warm and welcoming apartments or bungalows with large well looked after communal gardens and a comprehensive maintenance programme. Most apartments are cleverly designed with mobility in mind and have features to help such as level access showers and a lift to upper floors. AII apartments have a manager support service and are linked to the Council's Lifeline 24-hour alarm support system for help at the touch of a button for added peace of mind and security.

Vanessa Tully, Manager at Dinsdale Court, Middleton St George, with residents

This housing offers the chance of easy living through thoughtful design and offers discreet support while still ensuring that individuality and choice is high - people enjoy living comfortably within quality, safe and lively surroundings.

Linden Court, Hurworth - Offering new accommodation with peace of mind 33

Prices for the Over 50’s in Darlington We have developments at:

Why choose to live in our accomodation?

Branksome Hall (Branksome) Dinsdale Court (Middleton St George) Linden Court (Hurworth) Rockwell House (Springfield) Roxby Court (Near Geneva Road) Ted Fletcher Court (Haughton) Windsor Court (Cockerton) And many more . . .

• Changes in your health have affected the enjoyment of your existing home

• Friends and family no longer live nearby

• You have recently been through a bereavement, or spend alot of time alone and would like more company

• The area you live in may no longer feel safe

Find Out More

• Following retirement your income may have changed

If you would like more details about living in one of our complexes, or would like to have a look around, either for yourself or for a relative or a friend, please call 01325 388830.

• Your garden and property maybe too large and costly to maintain and keep well heated or costly repairs are needed

• Stairs now difficult to manage

Our website www.darlington.gov.uk/sheltered Accommodation also has details about each complex including the number of apartments, communal facilities, events and activities and Manager support available.

• Or, you may just wish to release the capital from your home to spend on your happy retirement

Rents are from £85 a week and include charges such as water, service and support so no need to worry about costly repairs. Charges vary depending upon apartment type. Housing Benefit is available to help with paying rent for those eligible.

All vacant properties are advertised on the Compass Choice Based Lettings website and at Customer Services at the Town Hall. Call 01325 388542 for more advice on housing options in the Borough along with details of council homes currently available to rent.

See our website www.darlington.gov.uk/compass

“I have no regrets moving into Dinsdale Court. I feel safe and secure and never feel lonely. There is always plenty going on, you can either join in or be on your own. We have great support from our Scheme Manager who is always there for us.”

Enjoying life in our housing

“I wondered if I was doing the right thing giving up my three-bedroomed house to move here. It is the best move I have ever made. There is always something to do and trips away if you fancy. Even if I won the Lottery, I wouldn't move from here."

Betty Cochrane, Dinsdale Court 34

Lorna Clasper, Dinsdale Court

ReSIDentIAL CARe CoStS Get personal advice on care funding

In some cases the residential care needed by the person you're looking after may be paid for by the NHS under the NHS continuing care scheme. The care may also be provided free of charge because it is 'intermediate care'. It may be free because the person you're looking after has previously been a mental health inpatient. If this is the case, the services are funded under the Mental Health Act.

The cost of care and support is likely to be a longterm commitment and may be substantial, particularly if you opt for residential care. If you or a member of the family need to pay for care in a care home, it’s important to seek advice tailored to your individual needs.

The cost of your care will vary depending on its type, intensity, specialisation, location and duration. For example, a place in a residential care home will cost hundreds of pounds a week.

Decisions that have such financial implications should be made with advice and only after considering the costs of alternatives.

Residential care is also free if the local authority could charge but decides not to do so. This can occur if the stay in residential care is only temporary (normally less than eight weeks), or if the residential care is for a child. If none of the above applies, the person you're looking after will be given a financial assessment. This is also known as a means-tested assessment. They will be required to give information about their income and capital. There are rules that determine how income and capital are treated. Some types, including benefits, can be disregarded. The financial assessment will work out how much the person you're looking after will be expected to contribute towards the cost of their care home fees.

For example, the cost of a care home needs to be weighed against the cost of care and support that may help you remain in your existing accommodation.

The costs of long-term care can be significant and how you may wish to arrange to pay for it is a big financial decision for most people. Cost can vary across the country and different care homes will charge different amounts based on the level of care needs, the quality of the accommodation, or the area of England it is in.

Owning Property

There are rules that explain how the property of the person you're looking after will be taken into account In some cases it can be disregarded, this is the case if a partner is still living in the property.

Few of us will have the income or ready access to the cash to pay for their ongoing care needs. Often people find that they need to sell or remortgage their home to pay for care or enter into an equity release scheme. Before taking such significant financial steps it is advisable to get proper independent financial advice. For advice on selffunding care, visit the Money Advice Service or the Society of Later Life Advisers. You may also have previously arranged an investment or insurance plan to fund your care. Again, it is worth taking independent advice on these potentially significant financial arrangements.

The capital limit for residential care is ÂŁ23,250.

Local authorities will investigate if they believe that the person you're looking after has deliberately reduced their capital to avoid paying care home fees. There is a scheme called the deferred payment scheme which allows someone who goes into care to keep their property and still get help from the local authority with paying care home fees. The local authority recovers the fees from the proceeds when the property is sold. This scheme can also be used if there is a delay in selling a property.

Find out more about paying for care on the websites of:

Self-funders

After the means-tested assessment, the person you're looking after may receive a decision that they will have to pay their own care home fees.

People paying their own fees are referred to as self-funders. Self-funders will still receive advice about the arrangements for residential care. Once a self-funder's capital reaches ÂŁ23,250 the local authority is responsible for helping out with the care home fees. This will require another assessment.

www.ageuk.org.uk www.carersuk.org

www.findmegoodcare.co.uk www.moneyadviceservice.org.uk 35

www.societyoflaterlifeadvisers.co.uk

ReSIDentIAL & nURSInG CARe

Postcode

Residential Homes

Address

Telephone

Postcode

Nursing Homes

Address

Telephone

Data correct with NHS Choices - November 2014

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HeLP & ADVICe Our team of dedicated staff and volunteers provide a free, independent and confidential service to people aged 50 and over, and to their family, carers and friends.

We can provide information and advice on most subjects.If we are unable to deal with your enquiry, we will refer you to someone who can.

We can help with • Benefits • Housing • Health • Residential and daycare provision • Direct Payments and help at home • Affordable warmth • Consumer and legal issues • Social and personal problems • Access to local services • Advice is available at our office in Beaumont Street by appointment Monday to Friday.

If you can't make it to our wheelchair accessible office, please call us.

We are happy to carry out home visits where required.

1 Beaumont Street, Darlington, CO Durham DL1 5SZ Opening Times: Monday to Friday 9.30am – 3.30pm.

Tel: 01325 357345 • Email: advice@ageukdarlington.org.uk

Parkinson's UK provides a free, confidential, information advice and signposting service for people with Parkinson's and their families and carers in Darlington.

Benefit advice including help with form filling, arranging aids and adaptations and offering emotional support are just some of the services provided by Margaret Hunter, your local Information and Support Worker. The charity also has a group in Darlington which meets monthly to offer friendship and support to everyone living with Parkinson's and their families and carers.

Self referrals or referrals from carers or family members and from GP's, Social Services or other organisations are all welcome.

If you would like further information, please contact: Margaret Hunter Parkinson's UK Information & Support Worker - Darlington & County Durham (excluding East Durham & Derwentside) • Tel: 0844 225 9827 Email: mhunter@parkinsons.org.uk • Web: parkinsons.org.uk

St Teresa’s Hospice provides free care and support to the people of South Durham and North Yorkshire. We do this via a range of services to support people with a life-limiting illness, and to support their direct carers and other family members.

Our Services include: • 24 hour availability • Day Therapy • Hospice at Home • In-patient Unit • Family Support & Bereavement Service • A range of complementary therapies T: 01325 254321 • E: enquiries@darlingtonhospice.org.uk visit www.darlingtonhospice.org.uk • facebook.com/stteresashospice

Darlington Mind provides a range of health and social care services for people dealing with depression, anxiety and a range of mental health issues. We provide free access to Emotional Resilience Courses, Monthly Support Groups and Anger Management (through GP referral).

Call us today for further information, advice and support on 01325 283169 or e-mail us at contactus@darlingtonmind.com Also check out our web-site at www.darlingtonmind.com 37

HeLP & ADVICe Victim Support is the national charity for people affected by crime. Our services are free, confidential and available to everyone, whether or not a crime has been reported to the police.

Contact Victim Care Unit on 0845 2770977 Mon – Fri 8am – 8pm and Sat 9am – 5pm

Trained Employment Consultants provide information, advice and guidance to unemployed residents of Darlington who are looking for support to develop skills and move into employment.

Support could include: CV, interview skills, confidence building sessions, funding for training, one to one job-search support.

Contact Morrison Trust in 01325 387700 / info@morrisontrust.org.uk for more information and eligibility details.

We are a Voluntary and charitable organisation led by Disabled people We exist to promote independence and choice.

We support disabled people and carers through the provision of services, support and information by tackling issues local and nationally.

Contact:20-22 Horsemarket, Darlington DL15PT • Tel: 01325 489999 Info@darlingtondisability.org • Web: wwwdarlingtondisability.org

DISC provide an intensive housing related floating support and housing advise service for people living in Darlington who have been assessed as having complex mental health problems.

To access support individuals need to be over 16, have mental health problems diagnosed by a suitably qualified practitioner and willing to engage in support.

The individual must have direct housing responsibility or be actively seeking accommodation and in need to 7-10 hours support per week.

Contact details – DISC, Sapphire House, IES Centre, Newton Aycliffe DL5 6DS Tel: 01325 731160

If you are concerned that you, or a friend or family member, may have a problem with alcohol or drugs, there is support available. Local recovery treatment services provide appropriate and confidential help, advice, treatment and support for those with substance issues and also their families and carers.

For over 18's, the Connected Recovery Service is based at The Gate, Northgate on 01325 267230.

For under 18's, SWITCH is at Beaumont Street on 01325 267240.

Family Help provide a holistic package of support including refuge accommodation for single women and women with children, and a confidential help-line for all.

Family Help Darlington CIO • Domestic Abuse Help Line • Tel: 01325 364486 Email: familyhelp@btconnect.com • Website: www.darlingtonrefuge.org.uk 38

HeLP & ADVICe Starting point provides support to people who are caring for a friend or family member who is experiencing problems with drug or alcohol misuse. It offers the following services: A Support Group to address isolation, help with GP appointments, knowledge of treatment systems, help in accessing treatment and Carer Assessments and links to Regional and National Carer Support Groups.

Telephone Tony Pendlebury on 01325 346 201

The Darlington and District Talking Newspaper is a local voluntary organisation producing weekly recordings, containing news items from The Northern Echo newspaper, plus a magazine section providing local road and pavement reports, What’s On items and many other articles, to the visually impaired listeners in the Darlington area. We also record the forthcoming Civic Theatre production and the local ‘Talking Together’ magazine.

For more information please contact us on 01325 465101 www.darlingtontalkingnewspaper.co.uk • Email dtnewspaper@btconnect.com The Darlington & District Talking Newspaper, PO Box 14, Echo Buildings, Priestgate, Darlington, DL1 1NF

The 700 Club delivers services to those who are homeless or at risk of becoming homeless in the Borough of Darlington. Services include Supported Hostel Accommodation for Individuals and Couples Aged 18+, Housing Related Floating Support for those aged 16+ with substance misuse problems. These are Local Authority commissioned services and are accessible through Darlington’s Key Point of Access. We operate a Bond Guarantee Scheme (Bridge2Home) that, free of charge, facilitates the movement of the financially excluded into the private rented sector. Finally, the Lodge, is a facility, modeled on a bed and breakfast that offers immediate, very short term, accommodation to those who have nowhere else. Costs of placement are met by the referring agency. We work with individuals, couples and family units through the different services we offer, and have particular skills for working with those with drug, alcohol and dual diagnoses, street homeless, people with mental health problems and prison leavers.

700 Club Head Office, The Grange Centre, Grange Road, Darlington, DL1 5NH Tel: 01325 366397 • Email: 700club@700club.org.uk

Part of the British Lung Foundation, Breathe Easy Darlington provides local support and companionship to those with respiratory disease along with their friends, relatives and carers. We have regular meetings, visits from health professionals, trips, speakers and often just relax together. Members also have access to an exercise class run by a respiratory nurse specialist.

• Having friends who understand your limitations and frustrations, your wheeze and your cough can be a great relief.

• Being able to talk to health professionals and having access to information and advice can be a huge benefit.

• Our group also tries to campaign to improve the care of those with respiratory problems in our area.

We are a local group for local people. Please contact us on: 07858 615154 where you can leave a message and we will be pleased to get back to you.

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HeLP & ADVICe People and Families Information Support provides information and advice to enable people in Darlington to find out about Childcare, education, leisure, activities, Support for children with special educational needs or disabilities and adult social care Information is held on the People’s Information Point directory

www.darlington.fsd.org.uk or contact: Freephone: 0800 9172121

The Darlington Macular Disease Society is an entirely volunteer-led service, established in 1999. Essentially it is a self-help group for those suffering from any eye condition that affects the central vision by damage to the macula (a small area of the retina at the back of the eye). The society provides information and practical support for those with the condition so they can make the most of their remaining vision. This group provides an invaluable service to the visually impaired, elderly community of Darlington, many of whom have lost their partners. Members of the organisation lack opportunities for social interaction and the monthly meetings provide a lifeline of support. The group plan day trips and outings as often as possible, however because of their age and disabilities the group have difficulty in raising their own funds. Our grant allowed the group to offer educational trips for its members, involving meetings with other Macular Disease Societies in and around the area. It also helped towards the cost of transport, as many of the members felt unsafe using public transport as their eyesight isn’t good enough.

For further information please contact: Darlington Macular Society, 11 Granton Close, Darlington, DL3 8BJ Tel: 01325 462911 Email k.suggett@talktalk.net

We provide education and training in catering to adults with learning disabilities through our community cafe. We promote enterprise opportunities for people with learning disabilities and give people with learning disabilities the opportunity to gain appropriate qualifications. We make volunteering a worthwhile and rewarding activity and hopefully, a stepping stone to employment.

Contact us on 01325 300688 or email valhutchinson2@aol.com Cafe JJ’s, Clifton Community Centre, Clifton Road, Darlington, DL1 5EE

The Darlington Bipolar UK Support Group belongs to the national network of local groups run by Bipolar UK. Bipolar UK support groups offer: Peer support through group discussion Useful information Social activities Guidance on managing mood swings Group meetings are friendly, confidential and informal. They are open to all individuals affected by bipolar, including those with a diagnosis, those prediagnosis, their family members, friends and carers.

Darlington Bipolar UK Support Group, Church Row, Darlington, DL1 5QD Tel: 0845 434 9791 • darlington@bipolarukgroups.org.uk 40

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