Healtwatch birmingham signposting directory north

Your local spotlight on Health & Social Care covers services in: B20 / B23 / B24 / B35 / B42 / B44 / B72 / B73 / B74 / B75 / B76

Health & Social Care Signposting Directory 2014 North Birmingham

Issue 1

ContentS Contents About Us Get Involved Free NHS Health Check Choose Well Healthy Living Choosing a GP GP Surgeries Pharmacies Dentists Opticians & Hearing Centres Care Centres in Birmingham Learning Disability Centres for Adults Personal Health Budgets Advice on Funding for Healthcare Advice on Funding for Social Care Independent Living at Home Are you a Carer?

Care in your own Home Choosing between Residential, Nursing & Independent Living Residential Care Costs Residential & Nursing Care Health & Social Care Contact Information

1 3 5 7

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2 4 6 8 9 10 11 – 12 13 – 14 15 – 16 17 – 18 19 20 21 22 23 - 24 25 – 26 27 28 – 30 31 -32 33 – 34 35 – 36 37 - 39

Disclaimer This Directory has been compiled to signpost primary health and social care providers throughout North Birmingham postcodes B20 / B23 / B24 / B35 / B42 / B44 / B72 / B73 / B74 / B75 / B76.

Whilst we have taken every care in compiling this publication, the publishers and promoters cannot accept responsibility for any inaccuracies.

All listings are supplied via the Care Quality Commission (CQC) and NHS Choices. Neither Healthwatch Birmingham nor HealthCare Publications can be held responsible for any errors or omissions.

All signposting services are up to date as of August 2014.

A note on advertising: We offer businesses the chance to reach potential customers via this publication. It is our intention to clearly indicate that an advertisement is being displayed and no endorsement or approval by the promoters of any product, service or supplier should be implied.

Another quality publication by Healthcare Publications

If you require extra copies of this directory or are interested in advertising in future editions please email Healthcare Publications on admin@healthcarepublications.org or visit www.hcpublications.org

ABoUt US What is Healthwatch?

Healthwatch is the independent consumer champion created to gather and represent the views of the public.

Healthwatch is independent and transparent - with the authority to demand action

We will play a role at both local and national level to make sure that your experiences of health and social care are taken into account by the service providers.

What will we do?

Healthwatch Birmingham will:

Our Values

• Represent the views of the public via Health and Wellbeing boards set up by local authorities • Provide a complaints advocacy service to support people who make a complaint about services • Report concerns about the quality of health care to Healthwatch England, which can then recommend that the Care Quality Commission take action

Inclusive We will put communities first. Working for children, young people and adults.

Influential We are responsive, setting the agenda and making change happen.

Independent We act on behalf of consumers, listening carefully then speaking loudly on their behalf.

How will we make a difference?

Credible We value knowledge, seeking information and challenging assumptions with facts.

• Providing information about the care choices you have • Talking and listening to people from every part of your community • Holding services to account for the care they provide • Being part of your community and answerable to you • Improving local health and social care through your feed back

Collaborate We will work in partnership with health and social care organisations to keep the debate positive and we get things done.

What we are responsible for:

Healthwatch Birmingham Cobalt Square 83, Hagley Road Birmingham B16 8QG Tel: 0800 652 5278 Email: info@healthwatchbirmingham.co.uk Tweet us: @HWBrum www.healthwatchbirmingham.co.uk

Birmingham

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• Enabling people to share their views and concerns about health and social care services in Birmingham • Helping to build a picture of where services are doing well and where they can be improved • Providing authoritative, evidence-based feedback to organisations responsible for commissioning or delivering local health and social care services • Working with clinical commissioning groups to help make sure that services really are designed to meet local people’s needs.

• Ensuring that the views and experiences of patients, carers and other service users are taken into account when local need assessments and strategies are prepared. This will be done through its seats on the Health and Wellbeing Board • Providing people with information about what to do when things go wrong; this includes either signposting people to, or providing advocacy for people who want to complain about NHS services • Alerting Healthwatch England to concerns about specific care providers

ABoUt US

What you’re saying quality

We can make a difference, but we can’t do it without your feedback

public

Your feedback can make a difference

helping A&E ease support doctors friendly waiting health long-term improvements good happy patient

Everyone who uses health and social care services has the right to expect a high standard. In order to help those organisations achieve these standards, we need your help. That’s why we actively encourage and welcome your feedback.

We will summarise your feedback and provide it to the organisations that deliver our health and social care services in Birmingham, so they can get a clear picture of your experiences when using the services they provide. This will help them encourage and reward good practice, as well as identify and rectify any problems you may encounter. Your voice really could make a difference.

What Power does Healthwatch Birmingham have?

Healthwatch Birmingham can request information from local organisations, commissioners and providers. They then have 20 working days to return the information requested. The trained members of Healthwatch (staff or volunteers) are authorised to perform ‘Enter and View’. These are powers to go to a service unannounced or announced and have a look at the work/standards in that practice.

You can review as many services as you like, and if you use a service on more than one occasion you can leave feedback each time you visit. We will ask you for a little information about yourself when you leave a review, but if you prefer you can leave a review anonymously.

Healthwatch Birmingham has worked very hard to create partnerships and collaborative relationships with local services and providers, in order to discuss issues openly and effectively.

Tell us when things are going well and when they’re not, so we can do something about it. You can do this online here by submitting a review of your experience, or contact us by telephone on 0800 652 5278 or by email at info@healthwatchbirmingham.co.uk

Once local people bring up an issue, it will be addressed by Healthwatch and the service provider/organisation together. Twenty working days is given to the organisation to respond as to how they will resolve the issue and improve. A report is then produced by Healthwatch and made public.

The report will include recommendations both from the public involved in the Healthwatch and the steps taken by the organisation concerned.

Service providers as well as health and social care organisations have a duty to the public to listen to issues that are brought forward and respond to/act upon them.

We want to hear about the treatment and care you have received.

Whether you’ve had a positive experience or there is room for improvement, have your say on the Healthwatch Birmingham website today.

You can even leave feedback anonymously. www.healthwatchbirmingham.co.uk

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get InvolveD Working together to positively shape health and social care Let’s work together

If your organisation would like to work with us to help improve the health and social care services in Birmingham, we would love to hear from you.

We’re keen to discuss your ideas to see how we can work together to bring about effective and lasting change to benefit all members of society.

Get the Healthwatch Birmingham Widget

For your organisation to get the greatest amount of value and insight, a ‘TripAdvisor’® style partner widget will be provided to you and all of your health or social care partners and will feature on their websites.

Widgets allow you to add Healthwatch Birmingham content to your own website, as well as encouraging the public to leave feedback in a format they are familiar with.

In addition to sharing your latest reviews, the widget encourages open, transparent information exchange with the public. Positive feedback is a great way to demonstrate the success of your organisation, and our widget provides an independent, fully-verified process to do just that.

Widget Benefits:

• Demonstrates transparency, confidence and credibility to patients in their own service • Provides superb potential to improve search engine rankings • Drives additional traffic from other websites via reviews • Increases browse time on websites by up to 100% (feedback is the most common form of online research) • Offers an essential tool for partners to understand how to improve their own services • Provides an early warning system to get started and • Requires very little resource to get started and minimum maintenance

There is a choice of three widgets in horizontal and landscape form, in addition to one that provides a simple overall rating and a prompt to leave feedback for sites where space is limited.

The Healthwatch Birmingham widget is as simple to add to your website as a YouTube video, however some technical web knowledge may be required. Healthwatch Birmingham will provide the HTML to be added to your website source code, and our web team can assist with integrating the widget to your website when required

Contact us today to find out how you can access the tool and the benefits of this service. The tool requires no technical knowledge to add to your site, and more information can be provided to your developers if required.

Birmingham

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get InvolveD What are we looking for?

volunteer and be a voice for improving community health services

You do not need any qualifications to become a Healthwatch Champion; just a willingness to listen and talk to a range of individuals, an open mind and a desire to raise the voice of local people.

People need to feel that Healthwatch Birmingham belongs to and reflects them and their local community. It needs to feel approachable, practical and dynamic, and to act on behalf of local people.

As a Healthwatch Volunteer you can undertake as much or as little as you like from a range of specific roles. Volunteering your time should not be taxing but rewarding to benefit you and the wider community. Times are flexible to work around you and we ask for a commitment of 4 hours a month minimum.

• We’re helping you to shape and improve the services you use • We’re engaging with people in your community – if you haven’t met us yet, please get in touch!

• We’re an open organisation and want to make it easy for you to talk to us • We’re inclusive and we want people from every part of your community to join us • Ask us what we’re doing and we’ll always tell you what’s happening • You can hold us to account • We’re here to help services to improve • We’ll notice the bad things they do, and the good -we use your evidence to build a true picture of your local services

Benefits of volunteering with Healthwatch Birmingham

Volunteering is a great opportunity to give something back to the community or make a real difference to the people around them. For others it provides an opportunity to develop new skills or build on existing experience and knowledge whilst also plugging in CV gaps.

Below are some of the benefits for volunteering:

• Help others less fortunate or without a voice • Feel valued, empowered and part of a team • An opportunity to meet new people and make new friends • Spend quality time away from work or a busy lifestyle • Boosting confidence and self-esteem • Improve your health and well-being and quality of life • Actual out of pocket expense reimbursed • Access to accredited and in-house training and much more…

Volunteer?

• Are you passionate about health and social care?

• Do you want to make a positive difference within your local community?

• Do you have a few hours spare?

• If so, why not volunteer with Healthwatch Birmingham today!

Who can volunteer?

To volunteer with us, you must either reside within Birmingham or a service user of health and social care within the city and over the age of 16 years.We believe that everyone is unique and has something valuable to contribute from sharing life experiences, skills and knowledge to untapped talent and the willingness to make a real difference to society.

Healthwatch Birmingham Cobalt Square 83, Hagley Road Birmingham B16 8QG Tel: 0800 652 5278 Email: info@healthwatchbirmingham.co.uk Tweet us: @HWBrum www.healthwatchbirmingham.co.uk

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Free nHS HeAltH CHeCk Who is it for?

Everyone is at risk of developing heart disease, stroke, diabetes, kidney disease, and some forms of dementia. The good news is that these conditions can often be prevented – even if you have a history of them in your family. Have your free NHS Health Check and you will be better prepared for the future and be able to take steps to maintain or improve your health.

The NHS Health Check scheme is available across Birmingham City.

If a person is aged between 40 and 74 and hasn’t already been diagnosed with heart disease, diabetes, kidney disease, or had a stroke, they may be invited by their GP for the NHS Health Check by letter, text or they may be offered the NHS Health Check when they are at their GP for another reason.

Why do I need an NHS Health Check?

We know that your risk of developing heart disease, stroke, type 2 diabetes, kidney disease, and dementia increases with age. There are also certain things that will put you at even greater risk.

These are:

• Being overweight

• Being physically inactive • Not eating healthily • Smoking

• Drinking too much alcohol

• High blood pressure • High cholesterol

Both men and women can develop these conditions, and having one could increase your risk of developing another in the future.

• In the brain a blocked artery or a bleed can cause a stroke

• In the heart a blocked artery can cause a heart attack or angina

Helping you prevent heart disease, stroke, diabetes, kidney disease and dementia

• The kidneys can be damaged by high blood pressure or diabetes, causing chronic kidney disease and increasing your risk of having a heart attack

• Being overweight and physically inactive can lead to type 2 diabetes

• If unrecognised or unmanaged, type 2 diabetes could increase your risk of further health problems, including heart disease, kidney disease and stroke

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Free nHS HeAltH CHeCk Even if you’re feeling well, it’s worth having your NHS Health Check now.

We can then work with you to lower your chances of developing these health problems in the future.

Questions you may have

Why do I need this check? I feel fine!

The NHS Health Check helps to identify potential risks early. By having this check and following the advice of your health professional, you improve your chances of living a healthier life.

What happens at the check?

But don’t these conditions run in the family?

This check is to assess your risk of developing heart disease, type 2 diabetes, kidney disease, and stroke.

If you have a history of heart disease, stroke, type 2 diabetes, or kidney disease in your family then you may be more at risk. Taking action now can help you to prevent the onset of these conditions.

• The check will take about 20-30 minutes

• You’ll be asked some simple questions.

For example, about your family history and choices which may put your health at risk

I know what I’m doing wrong.

How can the doctor help me?

• We’ll record your height, weight, age, sex and ethnicity

• We’ll take your blood pressure

If you would like help, we will work with you to find ways to eat healthily, reach your healthy weight, be more active, cut down your drinking, or stop smoking.

• We’ll do a simple blood test to check your cholesterol level

What happens after the check?

If I am assessed as being at ‘low risk’, does this mean I won’t develop these conditions?

We will discuss how you can reduce your risk and stay healthy.

• You’ll be taken through your results and told what they mean. Some people may be asked to return at a later date for their results

It is impossible to say that someone will or won’t go on to develop one of these conditions.But taking action now can help you lower your potential risk.\

• You’ll be given personalised advice on how to lower your risk and maintain a healthy lifestyle

Will everyone have this check?

This check is part of a national scheme to help prevent the onset of these health problems.

Everyone between the ages of 40 and 74 who has not been diagnosed with the conditions mentioned will be invited for a check once every five years. If you are outside the age range and concerned about your health, you should contact your GP.

• Some people with raised blood pressure will have their kidneys checked through a blood test

• Some people may need to have another blood test to check for type 2 diabetes. Your health professional will be able to tell you more

• Treatment or medication may be prescribed to help you maintain your health

Helping you prevent heart disease, stroke, diabetes, kidney disease and dementia 6

Choose well.

Facts & Figures

• 51.4m GP consultations are for minor ailments alone, which would clear up by themselves, or with a little help from an over-the-counter remedy from a pharmacy, this is 18 percent of the GP workload nearly half of these consultations are generated by people aged 16 - 59 years.

• Up to 40,000 GP visits per year are for dandruff; 20,000 go to their local surgery for travel-sickness and 5.2 million with blocked noses.

• Two million people who go to A&E could either self-care or have been treated elsewhere in the community 12 percent of people admit to having used A&E in the past even when they knew there was nothing seriously wrong with them.

• The estimated cost of treating people who go to A&E but who could have either self-treated or gone else where, is £136 million a year this is the equivalent cost of 6,500 nurses.

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GP closed? Think A&E is the only option?

There are better services available.

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HeAltHY lIvIng The choices we make about how we live can have a significant effect on our health. Eating a healthy diet, doing regular exercise, not smoking and not drinking too much alcohol can help you stay well and enjoy a long life.

Get active, feel fitter, live longer

Whatever your age, there's strong scientific evidence that being physically active can help you lead a healthier and even happier life.

Adults should do at least 150 minutes (2 hours and 30 minutes) of moderate-intensity aerobic activity each week. Young people (5-18) should do 60 minutes every day.

Keeping fit and healthy can be a challenge if you are living with a long-term condition, but it will make a big difference to your wellbeing. If you’ve been thinking about making changes to your lifestyle, such as stopping smoking, losing weight, eating healthily, drinking a little less alcohol, or doing more exercise, there’s plenty of help and support available.

If you do this, it can reduce your risk of heart disease and stroke by up to 50% and lower your risk of early death by up to 30%.

Rethink your drinking

Drinking too much alcohol could increase your risk of getting 14 major diseases, including mouth and throat cancers, liver cirrhosis, strokes and mental health problems.

Talking to your GP and other healthcare workers, including pharmacists, is the first step. They’ll help you look at your lifestyle and suggest changes that are suitable for your condition and any treatment you’re having. Your health or care worker can also let you know about local services that can help you.

Alcohol is believed to be responsible for as many as 22,000 premature deaths in England and Wales every year. But it’s not just binge drinkers who are at risk: regularly drinking more than the recommended limit can cause significant health problems.

For example, if you want to start exercising but you're unsure how to, your GP can put you on the Exercise on Referral scheme. These schemes are run with local gyms and fitness centres and can include swimming. Ask at your GP practice for more information.

Your GP can also help you if you want to stop smoking, for instance by enrolling you in a clinic where you’ll get support from other people who are also trying to stop. Nicotine replacement therapy and other stop smoking treatments provided by your GP can also help you resist cravings and boost your chances of quitting successfully.

You're never too young or too old to switch to a healthier lifestyle. Children who learn healthy habits at a young age will benefit from them throughout their life. And giving up bad habits can improve your health at any age.

Stop Smoking for good

Giving up smoking is probably the best thing you can do to improve your health. Research shows that smoking is responsible for almost one in five of all deaths in the UK. This means that smoking causes an estimated 110,000 deaths a year.

Smokers are almost twice as likely to have a heart attack as people who have never smoked. Smoking also increases your risk of developing many cancers and lung disease.

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CHooSIng A gP Choosing a GP can seem a daunting task, especially if you have just moved into an area and don't know anything about the local health services. But there are some easy ways to find the doctor to suit you.

It's important to be registered with a doctor because you'll need them to refer you for specialist hospital and community treatment services.

A surgery may refuse an application to join its list of patients if:

You don't reside in the surgery area.

It has formally closed its list of patients, eg when a practice has more patients than it can deal with or not enough doctors - this is less common than it used to be.

If your application is refused, the surgery must write to you and give the reasons for this.

How do I find a surgery?

Most surgeries operate a fairly strict catchment area system, and only those who live within the area may be able to register.

This isn't to be awkward, but ensures a GP can visit a person at home in an emergency in reasonable time.

What if I have a complaint or concern about my GP or Practice?

To find services near you search on the NHS Choices website - www.nhs.uk or alternatively a patient can contact Healthwatch Southend for help..

A patient has a choice of either raising the concern to the Practice Manager within the Surgery or contacting NHS England.

How do I register?

To register with a GP you need to choose the surgery you want to register with and make sure that it covers your area. You can do this by searching online at: www.nhs.uk

It may just be an issue of poor communication, if this is the case you can ask at your practice for information about their complaints process.

You should contact the surgery you want to register with, and ask if they will take you on. If they agree, they will ask you to fill in a registration form. Some GP practices also want to see proof of your identity, like a passport, and proof of your address, like a utility bill.

Some GP practices may also ask for your NHS medical card or your NHS number. But you don't need either of these to register with a GP or get NHS treatment.

Alternatively you can contact NHS England either by post, telephone or email and they will allocate someone to look into your complaint.

Write to NHS England, PO Box 16738, Redditch, B97 9PT. Tel: 0300 311 22 33 Email: england.contactus@nhs.net

If you want to help improve services in your GP practice you can join a Patient Participation Group. Ask at the practice for details of how to join yours.

What if I can’t get an appointment?

If you can't get a doctor's appointment or have a non-urgent health problem or query, you can contact a nurse by ringing 111 at any time.

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gP SUrgerIeS

GP Surgery

Address

Town

11

Postcode Telephone

gP SUrgerIeS

GP Surgery

Address

Town

12

Postcode Telephone

PHArmACIeS Make sure you have repeat prescriptions

If you or someone you care for requires medicines regularly, make sure you order and collect repeat prescriptions in good time to ensure you or your family have enough medicine to last i.e. weekends, Bank holidays and breaks away.

Many of the calls to out of hours health services are for emergency repeat prescriptions when people have run out of their medication - a situation that could be avoided with some forethought and planning. By thinking ahead for your regular medication you are helping our busy out of hour’s doctors and nurses.

Pharmacy / Chemist

Address

Town

13

Postcode Telephone

PHArmACIeS If you have the symptoms of a cough, cold, or think you’ve got the flu a pharmacist is the best place to go, as they can usually provide you with the help and information you need on the spot.

They can also offer help with healthy living issues such as losing weight or giving up smoking.

For opening times and NHS SERVICES available from your Pharmacy Please scan the QR code with your smartphone or visit www.nhs.uk Pharmacy / Chemist

Address

Town

14

Postcode Telephone

DentIStS Urgent treatment and out-of-hours care

If you need urgent treatment and you have a Birmingham GP or Birmingham postcode you can contact NHS 111. You will be asked for your personal details, such as name and address by a telephone call handler. If an urgent appointment is required, an appointment will be given to go to the out-of-hours service currently located at the Attwood Green Health Centre, 30 Bath Row, Birmingham, B15 1LZ. Session times are:

Monday to Friday: 6pm-9pm. Saturday, Sunday and bank holidays: 9am-1pm.

Please note this service is not intended as a substitute for regular care provided by a general dental practitioner. If you are not registered with a dental practice, please contact NHS 111.

Dentist

Address

info@scottarmsdentalpractice.com www.scottarmsdentalpractice.com

Town

15

Postcode Telephone

info@scottarmsdentalpractice.com www.scottarmsdentalpractice.com

NHS DENTISTRY

NHS DENTAL CHARGES

KNOW YOUR RIGHTS

Band 1 course of treatment

£18.50

"You're entitled to have all clinically necessary treatment on the NHS. This means that the NHS will provide any treatment that you need to keep your mouth, teeth and gums healthy and free of pain."

This covers an examination, diagnosis (eg X-rays), advice on how to prevent future problems, a scale and polish if needed, and application of fluoride varnish or fissure sealant. If you require urgent care, even if your urgent treatment needs more than one appointment to complete, you will only need to pay one Band 1 charge.

"If your dentist says you need a particular type of treatment, you should not be asked to pay for it privately. Your dentist is not allowed to refuse you any treatment available on the NHS but then offer the same treatment privately. Also, any treatment provided on the NHS has to be of the same high quality as treatments provided privately."

Band 2 course of treatment

£50.50

This covers everything listed in Band 1 above, plus any further treatment such as fillings, root canal work or if your dentist needs to take out one or more of your teeth.

"Depending on what you need to have done, you should only ever be asked to pay one charge for each complete course of treatment, even if you need to visit your dentist more than once to finish it. You will not be charged for individual items within the course of treatment."

Band 3 course of treatment

£219.00

This covers everything listed in Bands 1 and 2 above, plus crowns, dentures and bridges.

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oPtICIAnS Optician

Address

Town

17

Postcode Telephone

Regular eye tests are important because your eyes don't usually hurt when something is wrong. A sight test is a vital health check for your eyes that can pick up early signs of eye|conditions before you're aware of any symptoms – many of which can be treated if found early enough.

What your eye test will show

A sight test will show if you need to get glasses for the first time or change your current glasses.

A sight test will also include a general health check that can pick up early signs of eye disease before you’re aware of any symptoms. Some health conditions can affect the eyes such as:

Diabetes, Macular Degeneration or Glaucoma

Your Sight Test

It’s recommended that adults have their eyes tested every two years, unless their ophthalmic practitioner advises them to have a sight test more often than that.Your employer may pay for this test for you so ask for advice on this, and if you are over 60 your test is free of charge.

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CAre CentreS In BIrmIngHAm Community Links Service

Care Centres in Birmingham

The Community Links service is based in the four Care Centres across the city and works alongside other organisations to meet the needs of local people. It is available to anyone, people can contact the team by telephone or by arranging a face-to-face appointment; either at one of our care centres or at the person's home. Those who require a more in-depth service will be allocated a community support worker for a short period of time with the aim of supporting the person to become more Independent.

There are four Care Centres in Birmingham which have a range of facilities that people can use, such as information areas, internet café, Social and leisure activities and a restaurant.

The centres are also bases for the Community Links Service which provides services across the city supporting both younger and older adults to find socialising opportunities and maintain relationships based on mutual interests.

Where are the Care Centres?

The Care Centres in Birmingham are listed below with the contact e mail for the Community Links service.

The service works with other organisations to host events in the care centres and other venues to give people information to help maintain better lives, improve their knowledge and support independence. The service is established and operated by Birmingham City Council. All staff are qualified professionals and committed to providing the best possible service to the citizens of Birmingham.

The Norman Power Centre 14 Skipton Road Ladywood Birmingham B16 8JJ Tel: 0121 6577869 Main Switchboard No. 0121 6757837 Email: communitylinksnormanpower@birmingham.gov.uk

Visual impairment rehabilitation service

The Ann Marie Howes Centre 20 Platt Brook Way Sheldon, Birmingham B262UD Tel: 012167 52045 Main Switchboard No. 0121 6572015 Email: communitylinksannmariehowes@birmingham.gov.uk

The Visual Impairment Rehabilitation Service provides advice, guidance and can work with you to overcome the practical difficulties arising from your sight loss, giving you back confidence in carrying out daily living tasks. An individual plan to meet your needs will be developed to meet your specific requirements’ Training can be provided in your own home or at our Rehabilitation Suite depending on need.

The Perry Tree Centre Dovedale Road, Kingstanding B235BX Tel: 0121 6755579 Main Switchboard No. 0121 6755571 Email: communitylinksperrytree@birmingham.gov.uk

Who do we work with?

• Mainly people who have lost their sight as adults 18 – 98 • People from all cultures and backgrounds • Those with central or peripheral visual loss or both • Stable or deteriorating vision • Additional sensory loss, e.g. hearing loss • Physical disabilities • Learning disabilities

The Kenrick Centre Mill Farm Road, Harborne, Birmingham B17 OAT Tel: 0121 6750896 Main Switchboard No. 0121 6750900 Email: communitylinkskenrick@birmingham.gov.uk Opening Hours are: Monday to Friday 9am -7pm Saturday & Sunday 10 am -4pm (including bank holidays)

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If you wish to discuss any specific concerns that you have with regard to your sight loss ring 0121 464 9455 and ask to speak to a Rehabilitation Officer, alternatively look at www.mycareinbirmingham.gov.uk or email: Visual.impairment.team@birmingham.gov.uk

leArnIng DISABIlItY CentreS For ADUltS Learning disabilities centres that you can go to if you live in Birmingham or near to Birmingham.

What are learning disability centres?

Learning disability centres are for you if have been assessed as having a social-care need and you are aged 18 or over and would like to: • • • •

Make new friends Learn new skills Stay or become independent; and Take part in activities that you are interested in

Activities on offer include:

• Arts and crafts • Sports and leisure • Life skills, such as learning how to cook, manage your money and speaking up for yourself; and • Community activities, such as day trips to the theatre or restaurants

Who works at our centres?

The centres are managed by highly skilled staff who have many years’ experience supporting people with learning disabilities. All staff have had a police check (called a CRB check) so they are safe to work with you.

Where are the centres based?

The eight centres are:

• Alderman Bowen Centre in Bordesley Green • Ebrook Centre in Sutton Coldfield

• Harborne Resource Centre in Quinton

• Hockley Skills Development Centre in Hockley

• Moseley Centre in Moseley

• Sparkbrook Resource Centre in Sparkbrook

• Advanced Enablement in Aston

• Perry Gold in Perry Beeches

Each centre offers activities that you can pay for using your personalised budget.

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PerSonAl HeAltH BUDgetS Personal Health Budgets

Can I have a personal health budget as well as a personal budget for social care and support?

Personal health budgets are being introduced by the NHS to help people manage their care in a way that suits them.

Yes. If you already have a personal budget for care and support from social services and your NHS team agrees, you can also have a personal health budget and ask for both to be combined.

They have been piloted in a number of places across England and, from April 2014, anyone receiving NHS continuing healthcare will have a right to ask for a personal health budget.

Do I have to have a personal health budget?

What is a Personal Health Budget?

A personal health budget is an amount of money to support your identified health and wellbeing needs, planned and agreed between you and your local NHS team. The aim is to give people with long-term conditions and disabilities greater choice and control over the healthcare and support they receive.

No. If having a personal health budget does not work for you, your local NHS will provide the care you need as it has always done.

What is the difference between a personal health budget, a personal budget, an individual budget and a direct payment?

Personal health budgets work in a similar way to the personal budgets that many people are already using to manage and pay for their social care.

A personal health budget is for your NHS healthcare and support needs.

Together with your NHS team (such as a GP) you will develop a care plan. The plan sets out your personal health and wellbeing needs, the health outcomes you want to achieve, the amount of money in the budget and how you are going to spend it.

A personal budget is for your social care and support needs.

An individual budget includes your social care and support needs plus other funding, such as independent living.

A direct payment is one way of managing these budgets, where you get the cash to buy the agreed care and support you need.

You can use a personal health budget to pay for a wide range of items and services, including therapies, personal care and equipment. This will allow you more choice and control over the health services and care you receive.

Key points

• Personal health budgets should help people get a better service from the NHS. They should not make things worse.

You don’t have to change any healthcare or support that is working well for you just because you get a personal health budget, but if something isn’t working, you can change it.

• You do not have to have a personal health budget if you do not want one.

Who can have a personal health budget?

• You should have as much control over decisions as you want.

The first group to be able to ask for a personal health budget, from April 2014, will be people getting NHS continuing healthcare, which is NHSfunded long-term health and personal care provided outside hospital.

• NHS and social care organisations should work in partnership with you and with each other.

• If you are not able to have a personal health budget, you can still speak to your NHS team about how your needs can be met in another way that is more personal to you.

Local NHS organisations will be free to offer personal health budgets to other people if they think an individual will benefit. It is the Government’s long-term aim, to introduce a right to a personal health budget for people who would benefit from it.

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ADvICe on FUnDIng For HeAltHCAre NHS continuing healthcare If the person you care for has very severe and complex health needs, they may qualify for NHS continuing healthcare.

This is an ongoing package of care that’s fully funded by the NHS. Nursing care If someone goes into a residential care home but needs some element of nursing care, they’ll get a payment from the NHS to help pay for their nursing care. This is called a registered nursing care contribution (RNCC).

Intermediate care Some people can be eligible for intermediate care from the NHS. This is provided on a short-term basis and is intended to help people recover from an injury or illness and stay independent. Intermediate care is often provided to elderly people who are being discharged from hospital, and may help someone to keep living in their own home rather than moving into a care home.

Aftercare People who were previously detained in hospital under certain sections of the Mental Health Act will have their aftercare services provided free.

There are several options for funding care and understanding them, and which ones apply to you can be complicated. These options depend on your need for care and support, as well as your personal and financial circumstances.

The main sources of support are the NHS and your local Social Services department, depending on your circumstances.

NHS care The NHS is responsible for funding

certain types of healthcare and equipment you may need. In some situations, the NHS is also responsible for meeting care needs. This is usually when someone’s need is mainly for healthcare rather than social care. NHS care could be provided in hospital but it can also be in someone’s own home or elsewhere in the community.

When care is provided through the NHS there is no financial assessment and no care charges to pay.

However, people are only eligible for NHS care in certain circumstances.

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ADvICe on FUnDIng For SoCIAl CAre Direct payments

If someone isn’t eligible for free care from the NHS, their main source of support will be social services. In this case, there are rules that determine whether or not they have to make a financial contribution. These rules vary depending on whether the care is provided in a care home or in their own home.

If you are assessed as needing community care services and qualify for social services funding, they must offer you direct payments as an option.

If someone isn't able to manage their own direct payments, it's possible for another person to manage the direct payments on their behalf.

Local authority community care

Direct payments are part of a move towards ‘personalised’ social care so that people have more choice and control over the support they get, letting you choose and buy the services you need yourself, rather than having it arranged for you by social services.

If you or the person you're looking after has difficulty with their personal care, they should consider getting support from social services by having a community care assessment of their needs.

Your income (including any benefits) and capital will be taken into account when calculating whether you have to pay anything towards the care that you or they will receive.

It's important to know that if you receive a direct payment to pay a care worker or personal assistant, you become an employer and have legal responsibilities.

In some cases a person may have a mixed package of care, including some that is NHS-funded and some that is provided by social services, for which they may be charged.

Direct payments can be made to: • Disabled people aged 16 or over (with short or long-term needs)

Normally, an assessment is carried out before a service can be provided by the social services department of a local authority. However, if the services are needed urgently, the local authority can provide a service without carrying out the assessment.

• Disabled parents for children’s services

• Carers aged 16 or over (including people with parental responsibility for a disabled child) • Elderly people who need community care services

Choosing direct payments

The local authority uses the community care assessment to decide whether a person needs a community care service and, if they do, whether it can be provided by the local authority.

The choice of direct payments is voluntary. If you decide to have direct payments, you can change your mind about this at any time. If you no longer want direct payments, contact your local social services and ask them to arrange services instead.

The assessment considers what types of services are needed by the person being assessed.

A wide range of services could be needed, from aids and adaptations in the person's own home to care workers or residential care.

It's possible to try direct payments by asking social services for a direct payment for some of your support while you continue to get your other support directly from social services.

Where there are disputes about the process of the assessment or the care plan, there are ways that decisions can be challenged. For more information on challenging decisions, speak to your local Healthwatch team.

Direct payments can only be spent on things that will meet the assessed needs of the person getting them. If you spend a direct payment on something that doesn't meet your needs, social services can recover the money from you.

The local authority is obliged to carry out a community care assessment when they become aware that someone may be in need of community care services. This may mean that an assessment is offered even if you or the person you look after have not specifically requested one.

Everyone who gets support from social services should have their needs reassessed at least once a year.

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To contact your Local Authority Department for an assessment, to be re-assessed or for further information please call 0121 303 9944

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InDePenDent lIvIng At Home Suggestions for making life easy:

External Adaptations

• Handrail at front or rear entrance of dwelling • Provision of whirly clothes line or path leading to clothes line • Widening of paths around the property • Defining steps for people with visual impairments • Outdoor lighting • Paved areas for wheelchairs

General Internal Adaptations • • • •

Around one in five adults in the UK is disabled, and more than 1 million of those live alone. With the right support and facilities, leading an independent life with a physical or learning disability is now more achievable than ever.

• • • • • • •

Aids and Adaptations

If you or a member of your family has difficulty living in your home due to a long-term illness or disability, you may be able to get help by adapting your home to better meet your needs. You can apply to your local council for a disabled facilities grant. The grant helps you adapt your home to make it suitable for a disabled person. Depending on your income, you may need to pay towards the cost of the work to the property.

Kitchens and Bathrooms

• Lowering or replacement of high wall hung cupboards • Additional storage space in kitchen • Lowering of cooker mains switch • Installation of extractor fan with accessible controls • Level access shower • Overbath shower • Provision of non-slip/tactile surface • Provision of storage space for wheelchair • Ramps • Special baths • Special toilets • Step in shower • Widening doors for wheelchair access

You could get a grant from your council if you are disabled and need to make changes to your home, for example to: • Widen doors and install ramps

• Improve access to rooms and facilities - eg stairlifts or a downstairs bathroom

• Provide a heating system suitable for your needs

• Adapt heating or lighting controls to make them easier to use

Major Adaptations

How can I find out more about the aids and adaptations that would help me?

Contact your social services department on 0121 303 9944 about what difficulties you are having at home. They will send an occupational therapist to carry out an assessment and provide advice on which equipment or housing adaptation needs suit you best.

Additional stair rail Changing door knobs to lever handles Lowering of Yale locks Re-siting of electrical sockets at a convenient level Additional power points Provision of intercom & door unlock systems Provision of rocker light switches Adjustments to or additional lighting Relocation of clothes hanging rails Accessible window openings Provision of letter cages or delivery shelves in entrance hall

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• Bathroom extensions (ground floor showers & W.C’s) • Bedroom extensions • Hardstandings • Major internal rearrangements • Re-design or re-organisation of existing kitchen • Stairlifts • Vertical through floor lifts

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Are YoU A CArer?

• Ask for help: We all need help from time to time and carers are no exception. Help is out there, you only need to ask!

• Know your rights: It sounds simple, but knowing what you’re entitled to and what support is available can help a great deal.

• Tell your GP: Your GP practice can record that you are a carer to ensure you get your annual flu vaccination and additional support as a carer.

• Have an assessment: This can sound a little daunting at first, but ensuring that you and the person you care for, get an assessment of your and their needs. Your local authority can give you access to a whole host of additional practical help and support.

• Be a little selfish! We all need time to ourselves, but it’s particularly important for carers. This could be as simple as setting some ‘me’ time aside for a relaxing bath or a night out.

A carer is anybody who looks after a family member, partner or friend who needs help because of their illness, frailty or disability. All the care they give is unpaid and about one in ten of us is a carer. Many carers don't see themselves as carers and it takes carers an average of two years to acknowledge their role as a carer.

It can be difficult for carers to see their caring role as separate from the relationship they have with the person they care for, whether they are a parent, son, daughter, sibling or friend and many people do not see themselves as carers. They simply may think of themselves as a friend or family of the person they care for.

If you are a carer of a person living in Birmingham the Hub can help you register for emergency response service, find information, advice, training, short breaks and support.

We are here to help you with

It is because of this that they often don’t realise that there is help available to them as well, such as how to get: • Assessments • Direct payments • Home care • Housing adaptations • Funding for short breaks or respite

• Information and advice services • Signposting or referral to support services • Access to training support • Registration to Emergency Response Support • Day opportunities • Access to short breaks for disabled children • Referral and access to support for young carers • Carer Support groups • E-news services

Some carers can suffer from poor health because of the demands of their caring role. For example, back pain can result from lifting or moving the person being cared for. It may also be difficult to maintain a healthy diet and exercise routine while caring.

Birmingham Carers Hub Email: info@BirminghamCarersHub.org.uk Follow us on Twitter: @BhamCarersHub

Tel: 0121 448 7088 Email: info@BirminghamCarersHub.org.uk www.birminghamcarerscentre.org.uk

Without the right support, being a carer can be an extremely stressful role.

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CAre In YoUr oWn Home What home care services are available?

Home care isn’t for everyone but frequent visits from carers and a few home modifications can help you retain your home comforts and independence.

Receiving care in your home is an increasingly common alternative to staying in hospital or moving into a care home.

• Regular visits from home care workers to help with daily tasks and personal care • Meals delivered to your home • Equipment and home modifications to help with mobility and accessibility, such as getting in and out of the bath, and getting up and down stairs • Personal fall and panic alarms that are monitored around the clock • Support for health needs, such as incontinence • Day care and transport to take you there • Gardening and handyman services

Depending on your needs, you can receive help and support that allows you to stay in your own home as long as possible. Not only do you avoid any upheaval and stay in familiar surroundings, it can also be a more economical alternative to residential care.

If you only need a few hours help a day and your house can be adapted to your needs, care at home may be the most practical and cost-effective solution.

How much you have to pay will depend on:

• Your health and mobility • What level of help and support you require • The value of your assets

Your local authority may pay some or all the costs, but you might also have to pay for all the services yourself. Make sure you claim all the benefits you’re entitled to – Attendance Allowance and Disability Living Allowance (or Personal Independence Payment) are the most common.

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CAre In YoUr oWn Home Carers Direct helpline

Call the Carers Direct helpline on 0300 123 1053 if you need help with your caring role and want to talk to someone about what options are available to you. If you are busy at certain times of day, you can send us a message to ask us to call you back for free at a time that is convenient to you. The helpline is open from 9am to 8pm Monday to Friday, and from 11am to 4pm, at weekends. The helpline is closed on bank holidays. Calls are free from landlines and mobiles within the UK. Care Provider

Address

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Postcode Telephone

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CHooSIng BetWeen reSIDentIAl, Adults aged 18-65

There are many types of residential care homes available. These include permanent care homes for older people, homes for younger adults with disabilities and homes for children. They may be privately owned or run by the voluntary sector or local authorities. You may want to consider in detail the many options for residential care before you make a decision.

There are also residential care homes that provide care and support for younger adults with, for example, severe physical disabilities, learning disabilities, acquired brain injury, progressive neurological conditions or mental health problems.

Care can be provided for adults with more than one condition and some homes have expertise in providing care for adults with alcohol or drug dependency.

Older people

Care homes for older people may provide personal care or nursing care. A care home which is registered to provide personal care will offer support, ensuring that basic personal needs, such as meals, bathing, going to the toilet and medication, are taken care of. In some homes more able residents have greater independence and take care of many of their own needs.Some residents may need medical care and some care homes are registered to provide this. These are often referred to as nursing homes. Some homes specialise in certain types of disability, for example, dementia.

These homes offer permanent residence or provide care for a temporary period until the adult is able to live independently or move to a different type of accommodation.

Choosing between residential care and independent living

Social services normally encourage younger adults who they assess for support to be as independent as their circumstances allow. The care plan for adults with disabilities will consider what independent tasks they can carry out and how they can be helped to achieve more. Even if adults have very severe disabilities their needs are reviewed from time to time to check whether residential care or a very high level of support is still appropriate.Supported living may be an option for younger adults. This allows people to live independently in the community but with basic support. The support offered includes help with setting up a home and managing finances, and assistance with cleaning and shopping.

For older people there are various alternatives to residential care. These include sheltered housing and extra care housing schemes, which offer independence with an increased level of care and support.

For many people there is also the choice of living independently at home with community care support.

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nUrSIng & InDePenDent lIvIng Choice of accommodation

The law says that where the local authority is funding accommodation it must allow the person entering residential care to choose which care home they would prefer. Social services must first agree that the home is suitable for the person’s needs and that it would not cost more than they would normally pay for a home that would meet those needs. If the person chooses to go into a more expensive home, a relative or friend may be able to ‘top up’ the difference in cost.

Choosing a care home

Care homes may be arranged through the local authority but many people will want to arrange them independently. It is a good idea to visit several homes before making a choice. Make sure you spend enough time in each home to get a good idea of what it is like.

Respite and short term stays

Residential care home stays don't necessarily have to be permanent. Temporary stays can be arranged for respite care (in which you take a break from caring for somebody else), or as a trial period before a permanent stay.

Temporary stays can give you flexibility when covering unexpected events, such as:

What your choices are

A list of all nursing and residential care homes within your locality can be found on the following pages. Every care home in England must be registered with the national regulatory body Care Quality Commission (CQC).

• Palliative care (which manages or reduces pain) after a hospital stay or illness • Support for newly disabled people and their carers • Enabling someone to continue living independently if they live alone and suddenly require care • Giving someone a chance to try potential future homes

They inspect each care home on a regular basis and write an inspection report for you to read. It is advisable to read this report before making a final decision.

To check up-to-date information on the Nursing and Residential care homes within your locality visit www.cqc.org.uk or scan the QR CODE WITH YOUR SMARTPHONE

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reSIDentIAl CAre CoStS Get personal advice on care funding

In some cases the residential care needed by the person you're looking after may be paid for by the NHS under the NHS continuing care scheme. The care may also be provided free of charge because it is 'intermediate care'. It may be free because the person you're looking after has previously been a mental health inpatient. If this is the case, the services are funded under the Mental Health Act.

The cost of care and support is likely to be a longterm commitment and may be substantial, particularly if you opt for residential care. If you or a member of the family need to pay for care in a care home, it’s important to seek advice tailored to your individual needs.

The cost of your care will vary depending on its type, intensity, specialisation, location and duration. For example, a place in a residential care home will cost hundreds of pounds a week.

Decisions that have such financial implications should be made with advice and only after considering the costs of alternatives.

Residential care is also free if the local authority could charge but decides not to do so. This can occur if the stay in residential care is only temporary (normally less than eight weeks), or if the residential care is for a child. If none of the above applies, the person you're looking after will be given a financial assessment. This is also known as a means-tested assessment. They will be required to give information about their income and capital. There are rules that determine how income and capital are treated. Some types, including benefits, can be disregarded. The financial assessment will work out how much the person you're looking after will be expected to contribute towards the cost of their care home fees.

For example, the cost of a care home needs to be weighed against the cost of care and support that may help you remain in your existing accommodation.

The costs of long-term care can be significant and how you may wish to arrange to pay for it is a big financial decision for most people. Cost can vary across the country and different care homes will charge different amounts based on the level of care needs, the quality of the accommodation, or the area of England it is in.

Owning Property

There are rules that explain how the property of the person you're looking after will be taken into account In some cases it can be disregarded, this is the case if a partner is still living in the property.

Few of us will have the income or ready access to the cash to pay for their ongoing care needs. Often people find that they need to sell or remortgage their home to pay for care or enter into an equity release scheme. Before taking such significant financial steps it is advisable to get proper independent financial advice. For advice on selffunding care, visit the Money Advice Service or the Society of Later Life Advisers. You may also have previously arranged an investment or insurance plan to fund your care. Again, it is worth taking independent advice on these potentially significant financial arrangements.

The capital limit for residential care is ÂŁ23,250.

Local authorities will investigate if they believe that the person you're looking after has deliberately reduced their capital to avoid paying care home fees. There is a scheme called the deferred payment scheme which allows someone who goes into care to keep their property and still get help from the local authority with paying care home fees. The local authority recovers the fees from the proceeds when the property is sold. This scheme can also be used if there is a delay in selling a property.

Find out more about paying for care on the websites of:

Self-funders

After the means-tested assessment, the person you're looking after may receive a decision that they will have to pay their own care home fees.

People paying their own fees are referred to as self-funders. Self-funders will still receive advice about the arrangements for residential care. Once a self-funder's capital reaches ÂŁ23,250 the local authority is responsible for helping out with the care home fees. This will require another assessment.

www.ageuk.org.uk www.carersuk.org

www.findmegoodcare.co.uk www.moneyadviceservice.org.uk 33

www.societyoflaterlifeadvisers.co.uk

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reSIDentIAl & nUrSIng CAre Residential Homes

Address

Area

35

Postcode Telephone

reSIDentIAl & nUrSIng CAre Residential Homes

Address

Area

Postcode Telephone

Nursing Homes

Address

Area

Postcode Telephone

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HeAltH & SoCIAl CAre ContACt InFormAtIon Birmingham CrossCity Clinical Commissioning Group

Birmingham CrossCity CCG (Clinical Commissioning Group)

Bartholomew House, 142 Hagley Road, Edgbaston Birmingham B16 9PA

Tel: 0121 2550700 • Email: bhamcrosscity@nhs.net www.bhamcrosscityccg.nhs.uk Birmingham South Central Clinical Commissioning Group

Birmingham and Solihull

NHS Birmingham South Central CCG (Clinical Commissioning Group)

Mental Health NHS Foundation Trust

Birmingham and Solihull Mental Health NHS Foundation Trust

Bartholomew House 142 Hagley Road Birmingham B16 9PA

Unit 1, B1, 50 Summer Hill Road, Birmingham B1 3RB

Tel: 0121 255 0700 Email: infobsc@nhs.net www.bhamsouthcentralccg.nhs.uk

General enquiries To contact our trust with any general enquiries: Tel: 0121 301 0000 (our switchboard) Email: comms.team@bsmhft.nhs.uk

Sandwell and West Birmingham Clinical Commissioning Group

Emergencies are not confined to the 9 to 5 working day, so it is important to know where to go to make a referral or raise a query out of hours. Any queries or referrals out of hours should call the trust switchboard on 0121 301 0000. Calls to this number are answered by our out-of-hours reception staff that will put calls through to a middle-tier doctor on call, who can deal with any issues outside working hours.

Sandwell and West Birmingham CCG (Clinical Commissioning Group) Kingston House, 438-450 High Street West Bromwich B70 9LD

Tel: 0121 612 1500 Email: swbccg.time2talk@nhs.net www.sandwellandwestbhamccg.nhs.uk

University Hospitals Birmingham

Birmingham Community Healthcare

NHS Foundation Trust

NHS Trust

University Hospitals Birmingham NHS Foundation Trust

Birmingham Community Healthcare provides high quality, accessible and responsive community and specialist services within Birmingham and the West Midlands. We deliver over 100 clinical services, out in peoples homes and in over 400 hospitals, health centres and clinics. We provide services for adults, children, people with learning disabilities, those with rehabilitation needs and also dental services.

PO Box 9551, Mindelsohn Way, Queen Elizabeth Medical Centre, Birmingham B15 2PR

Tel: 0121 432 3232 www.uhb.nhs.uk

NHS Foundation Trust

Birmingham Community Healthcare Trust Headquarters

Birmingham Women's NHS Foundation Trust

Mindelsohn Way, Edgbaston Birmingham B15 2TG

3 Priestley Wharf, Holt Street,Birmingham Science Park, Aston, Birmingham B7 4BN Tel: 0121 466 7000 www.bhamcommunity.nhs.uk

Birmingham Women’s

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Tel: 0121 472 1377 www.bwhct.nhs.uk

HeAltH & SoCIAl CAre ContACt InFormAtIon Urgent care and walk-in centres across Birmingham:

Birmingham NHS Walk-in Centre Lower Ground Floor, Boots, 66 High Street Birmingham B4 7TA Tel: 0121 255 4500 www.thepracticegroup.co.uk Monday to Friday 08.00 - 18:00 Saturday: 09:00 - 17:00 / Sunday: 11:00 - 15:00

NHS Complaints Advocacy

NHS Complaints Advocacy is here to help you to make a complaint about your NHS care or treatment. NHS Complaints Advocacy is free, confidential and independent of the NHS.

We can: • Support you to make a complaint about the service, care or treatment provided by the NHS, including complaints about your GP, dentist, local hospital, ambulance service or pharmacy • Support you with a complaint about health and social care • Support you to make an NHS complaint on someone else's behalf, including if someone has died • Listen to your concerns • Signpost you to the right organisation if we think that someone else can be of more help than we can • Answer questions about the NHS complaints procedure and explain your options • Provide a step by step guide to making an NHS complaint and offer some tips • Provide you with a POhWER advocate, an experienced worker who can help you make your complaint and support you through the NHS complaints process • Support you to write a complaint letter, attend a complaint meeting, request access to medical records and refer your complaint to the Parliamentary and Health Service Ombudsman (PHSO) if the local service is unable to resolve your complaint.

Washwood Heath Urgent Care Centre Clodeshall Road, Saltley, Birmingham, B8 3SN Tel: 0121 322 4310 www.washwoodheathurgentcarecentre.nhs.uk 9am to 8.30pm Monday to Sunday (Open bank holidays and weekends except Christmas Day)

The Hill General Practice and Urgent Care Centre Sparkhill Primary Care Centre, 856 Stratford Road, Sparkhill, Birmingham B11 4BW Tel: 0345 111 1310 www.hillgp-bham.nhs.uk (Open 7 days a week, from 8am to 8pm, including bank holidays)

Summerfield Urgent Care Centre 134 Heath Street, Winson Green, Birmingham, West Midlands B18 7AL Tel: 0345 245 0769 www.summerfieldgpucc.nhs.uk Open 8am to 8pm Monday to Sunday (Open bank holidays and weekends)

Erdington Health and Wellbeing Walk-in GP Centre 196 High Street, 1st Floor, Erdington, Birmingham B23 6SJ Tel: 0121 686 8010 Open 7 days a week from 8am to 8pm (Including bank holidays)

Our support centre is open: Monday to Friday from 8am - 6pm

PO Box 14043, Birmingham B6 9BL Tel: 0300 456 2370 (charged at local rate) Text: send the word 'pohwer' with your name and number to 81025 Email: pohwer@pohwer.net Skype: pohwer.advocacy

South Birmingham GP Walk-in Centre 15 Katie Road, Selly Oak, Birmingham B29 6JG Tel: 0121 472 0016 Open 7 days a week from 8am to 8pm (Including bank holidays)

Warren Farm Urgent Care Centre Warren Farm Health Centre, Warren Farm Road, Kingstanding, Birmingham B44 0PU Tel: 0121 465 5613 www.warrenfarmurgentcarecentre.nhs.uk Open 8am to 7.30pm Monday to Sunday (Open bank holidays and weekends except Christmas Day)

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HeAltH & SoCIAl CAre ContACt InFormAtIon

Birmingham Safeguarding Adults Board (BSAB)

If you think there has been a crime contact the police straightaway.

Birmingham Citizens Advice Bureau offers advice on a wide range of issues to anyone living in the Birmingham area.

Call West Midlands Police on 0345 113 5000 or 101.

From outside the West Midlands phone 0345 113 5000.

Our service is free of charge, confidential, independent and impartial. We won’t judge you, persuade you or tell you what you should do – we will listen, explain all the available options to you and support you in the course of action you decide to take.

If it is not an emergency and you want to report adult abuse please call the “Adults & Communities Access Point” (ACAP) on 0121 303 1234 and press option 1 on your keypad

You may also email your concerns but we would encourage you to call us first wherever possible to ensure that we are aware of your concerns.

CITY CENTRE CAB Ground Floor, Gazette Buildings 168 Corporation Street, Birmingham B4 6TF Advice line: 9.30am to 4.30pm Mon to Fri 08444 771010 Email: enquiries@bcabs.cabnet.org.uk Opening Times: Monday 9:00am to 4:00pm Thursday 9:00am to 4:00pm Friday 9:00am to 4:00pm

Please send any e-mail messages to: ACAP@birmingham.gov.uk www.bsab.org

The new Birmingham MASH (Multi Agency Safeguarding Hub) will be the first port of call for anyone with a child safeguarding concern.

KINGSTANDING CAB Perry Common Library, College Road Kingstanding, Birmingham B44 0HH Advice line: 9.30am to 4.30pm – Mon to Fri 08444 771010 Opening Times: Tuesday 9:00am to 4:00pm Wednesday 9:00am to 4:00pm

Birmingham Safeguarding Children's Board Room B54, Council House Extension Margaret Street, Birmingham B3 3BU

Tel: 0121 464 2612 www.lscbbirmingham.org.uk

TYSELEY CAB 744-746 Warwick Road, Tyseley Birmingham B11 2HG Advice line: 9.30am to 4.30pm – Mon to Fri 08444 771010 Opening Times: Monday 9:00am to 4:00pm Tuesday 9:00am to 4:00pm

Adult social care services Birmingham City Council

NORTHFIELD CAB Northfield Library, 77 Church Road, Northfield Birmingham B31 2LB Advice line: 9.30am to 4.30pm – Mon to Fri 08444 771010 Opening Times: Wednesday 9:00am to 4:00pm Thursday 9:00am to 4:00pm Email Advice If you can’t access the service by using our drop in sessions or telephone advice service then please feel free to email us on: bcabsemailadvice@bcabs.org.uk

Your views and experiences of the services we provide for adults in Birmingham are important to us. Whether you are a service user, a carer or someone who is planning on using our services, we want you to be involved in how we improve our existing adult social care services and develop new ones.

Customer Care and Citizen Involvement Team PO Box 16465, Birmingham B2 2DG

Freephone: 0800 953 1002 Tel: 0121 303 4044 Email: customercareteam@birmingham.gov.uk www.birmingham.gov.uk

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We will endeavour to reply with advice within 5 working days. www.bcabs.org.uk