Lincolnshire
Care at Home
Nursing Homes
Residential
Community Based
Hospital Discharge
Help & Advice
Feedback
Local Health Services
Carers Support
Helping you get the best out of your health and social care services Covers services in
Boston Borough | East Lindsey | South Holland www.healthwatchlincolnshire.co.uk
ISSUE 2
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Contents Healthwatch Lincolnshire
1-2
Get Involved
3
Giving Feedback
4
Hospital Services in Lincolnshire
5
Boston - GPs, GP Surgeries, Pharmacies, Dentists & Opticians
6
East Lindsay - GPs, GP Surgeries, Pharmacies, Dentists & Opticians
7-8
South Holland - GPs, GP Surgeries, Pharmacies, Dentists & Opticians
9 - 10
Hospital Discharge - Know Your Rights
11 - 12
NHS Continuing Health Care Funding
13 - 14
Challenging Local Authority & NHS Assessments
15 - 16
Health & Wellbeing at Home
17
Putting Your Affairs in Order
19 - 20
Learning Disabilities
21
Choosing the Right Home Care Agency
23
Choosing the Right Care Home
25
Boston Care Providers
28
East Lindsey Care Providers
29 - 30
South Holland Care Providers
31 - 32
Useful Numbers for Support in Lincolnshire
33 - 34
Blood Pressure Quiz
35 - 36
Disclaimer This Directory has been compiled to signpost primary health and social care providers throughout Lincolnshire. Whilst we have taken every care in compiling this publication, the publishers and promoters cannot accept responsibility for any inaccuracies. All listings are supplied via the Care Quality Commission (CQC) and NHS Choices. Neither Healthwatch Lincolnshire or Healthcare Publications can be held responsible for any errors or omissions. All signposting services are up to date as of November 2017. This Directory contains advertising from businesses who are offered the opportunity to reach potential customers through inclusion. However, any information provided by a company or organisation does not carry endorsement or approval of any product or service.
Another quality publication by Healthcare Publications If you require extra copies of this directory or are interested in advertising in future editions please email Healthcare Publications on admin@healthcarepublications.org or visit www.hcpublications.org
Healthwatch Lincolnshire Healthwatch Lincolnshire is your independent consumer champion for health and social care, putting you at the heart of health and social care services. Our role is to give local people a voice to influence and challenge how health and social care services are provided locally. We do this by listening to and talking with residents from all communities and by holding service providers to account. We are here to ensure that your views are heard by the key decision makers.
What does Healthwatch Lincolnshire do? Healthwatch Lincolnshire can help you to get the best out of health and social care services. We can do this by: • Providing you with information about your local services and how you can access the help you need. • Listening to your views and hear what you have to say about what is working well and what isn’t. • Signposting you when you need to make a complaint about the care or service you or your loved one have or haven’t received. • Work with the organisations that commission local health or social care services and make sure they are aware of the concerns and issues raised by local people. •
Follow up any concerns or issues raised by the residents to ensure they are responded to and work to ensure they have an impact on how services are run.
Who are we and what are our powers? Under the Health & Social Care act 2012. We have legal powers to look into specific areas of concern and, as a result, to make recommendations on how services can be improved. Where appropriate we will be able to alert healthcare providers and regulators to concerns that have been raised about specific services, health and social care matters, in the following ways: • To enter and view health and social care services while they are being delivered. • To gain an understanding of people’s experiences whilst they are receiving services and social care. • To respond to concerns raised from the public or national agendas regarding services. • To create reports on the findings and work with service providers to develop and improve services. • To request information about services and to make recommendations on how things could be better run. •
To pass information, issues and concerns to regulators of the services and to escalate issues to Healthwatch England, NHS England, the Care Quality Commission and the Department of Health.
• To be represented on key decision-making bodies including the Lincolnshire Health and Wellbeing Board and the NHS Quality Surveillance Group. •
Healthwatch Lincolnshire has a Board of non- executive Directors /Trustees (volunteers). Directors / Trustees are recruited for their expertise and skills in health and social care, finance, HR and Business Planning.
• Influence the way services are set up and commissioned, through opportunities such as our seat on the Lincolnshire Health and Wellbeing Board.
Contact us Call us on: 01205 820 892 Email us: info@healthwatchlincolnshire.co.uk Find us on Facebook www.facebook.com/healthwatchlincolnshire Follow us on Twitter @heathwatchlinc Visit our website: www.healthwatchlincolnshire.co.uk 1
Healthwatch Lincolnshire Healthwatch Lincolnshire can help you by: • Explaining your rights and what standards to expect from health and social care services. • Helping you find out about funding for health and social care. • Helping you access services and find the right service for you. • Putting you in touch with support groups, voluntary and community groups or organisations. • Telling you about your health and care rights, including how to make a complaint if you are unhappy with a service. • Passing on your comments about excellent service and social care.
Listening and gathering views. Every week Healthwatch Lincolnshire visits the local communities from health and social care settings to local community venues. This gives you plenty of opportunities to come and speak with us face-to-face. You can also get in touch by writing to us, phoning, emailing or leaving feedback on our website. Find out where we will be by visiting our events page on our website at www.healthwatchlincolnshire.co.uk We have a dedicated team of staff who monitor concerns and complaints and provide residents of Lincolnshire with up-to-date information and signposting about services. We analyse data from patient, carer and user experiences, and as a result identify emerging trends. This provides early responses in areas of concern.
Volunteer with us
We are looking for enthusiastic volunteers to help Healthwatch Lincolnshire improve local health and social care.
Share your experience
It doesn’t matter what type of experience you’ve had – good or bad – we want you to share your story about the health and social care services you use.
Help when you need it We provide straightforward and up-to-date information regarding your rights and choices in health and social care.
Influencing to improve We’re here to help services to improve by noticing what they do well and where they could improve.
Through Healthwatch England, there is a national system of escalation in place to address and manage the process.
Giving you the information you need
We’ve helped local people with enquiries, signposting them and giving information.
Reporting what we know Healthwatch Lincolnshire use your evidence to build a true picture of your local services.
2
Healthwatch Lincolnshire - get involved Your voice helps us to influence the planning of health and social care in your local area for every person in Lincolnshire.
How can you get involved? We want to hear from you! By sharing your personal experiences and opinions with us we include this information as part of our important monthly reporting. We want to hear about the good and the bad! Help us to spread the word and be part of our awareness campaigns, surveys or become a member of our organisation. We are always looking for new ways to work together with our community and get people involved and strengthen people power. Anyone can get involved with Healthwatch Lincolnshire and contribute to its activities because everyone’s views matter. So, how can you get involved?
By becoming a member Healthwatch Lincolnshire offers 2 levels of membership. This means there is a membership level to suit you. Level 1 is Full Membership where an individual agrees to support the work of the organisation through giving their time, skills or experience, such as a formal volunteer (Enter and View Visitor, volunteer Lead for a Healthwatch Community Hub or one of our other many volunteer roles). Level 2 is Associate Membership which is open to everyone in Lincolnshire and gives you an opportunity to be involved in the network without the obligations of being a voting member. You will receive regular information and updates, can attend some of our public events and activities, receive the e-news and take part in surveys and instant polls.
3
By volunteering Our volunteers play an important role in enhancing our work and in getting our message out to the public. Healthwatch Lincolnshire recruit volunteers who want to make a real difference to the way our health and social care services are run. We have a variety of roles and are expanding all the time. You will have skills that we can use! We are able to offer Induction Training and ongoing training and support to all our volunteers. You can join our award winning volunteer team by calling our volunteer Officer on 01205 820892. Healthwatch Lincolnshire holds the National Investors in Volunteers Award.
Direct feedback from our local community Unhappy about the care or treatment that you have received but unsure what you can do about it? Confused about how to complain? Need assistance through the maze of services? Then get in touch with us and we will listen and offer advice and guidance. Healthwatch Lincolnshire Unit 12, 1-2 North End, Swineshead Lincs PE20 3LR Tel: 01205 820 892 Email: info@healthwatchlincolnshire.co.uk www.healthwatchlincolnshire.co.uk
Healthwatch Lincolnshire - giving feedback Your voice helps us to influence the planning of health and social care services in our local area for local people. That’s why we actively encourage and welcome your feedback. Tell us about your health and social care experiences, good or bad, in places such as:
A+E Departments
Ambulance Services
Care Homes
Day Centres
Dentists Doctors
Giving Feedback takes minutes, but the impact can last a lifetime Gosberton House Nursing Home 11 Westhorpe Road, Gosberton, Spalding PE11 4EW Tel: 01775 840581 • www.gosbertonhouse.co.uk ............................................................................................
Tritton Road Pharmacy Instore Unit1 Morrisons Supermarket, Tritton Road, Lincoln, LN6 7QL Tel: 01522 537145
Health Therapists
Home Care
Hospitals
Medical Centres
Midwifery
NHS Consultants
Liquorpond Surgery
Opticians
Specialist Care
10 Liquorpond Street, Boston, PE21 8UE Tel: 01205 362763 • www.liquorpond-surgery.co.uk
Specialist Services …and anyone you have contact with who helps you manage your health and social care. We will summarise your feedback and provide it to the organisations that deliver our health and social care services in Lincolnshire. This will help them encourage and reward good practice, as well as identify and rectify any problems you may encounter. There is no limit to the amount of services you can review and if you use a service on more than one occasion you can leave feedback each time you visit. We will ask you for a little information about yourself when you leave a review, but you can leave a review anonymously. Tell us when thing are going well and when things are not so we can do something about it. You can do this online by submitting a review of your experience, or contact us by telephone on 01205 820 892 or by email at info@healthwatchlincolnshire.co.uk
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Focusability Support and Care Services 21 Union Street, Market Rasen, Lincoln, LN8 3AA Tel: 01673 844423 • www.focusability.co.uk ............................................................................................
Lincolnshire Partnership NHS Foundation Trust LPFT (Mental Health) Units 8 & 9, The Point, Lions Way, Enterprise Park, Sleaford, Lincolnshire NG34 8GN Tel: 01476 563105 ............................................................................................
Park Dental Studio 9 Algitha Road, Skegness PE25 2AG Tel: 01754 76470 ............................................................................................
Specsavers (Louth) 22 Mercer Row, Louth, Lincolnshire. LN11 9JQ Tel: 01507 351050 • www.specsavers.co.uk
We want to hear about the treatment and care you have received. Whether you've had a positive experience or there is room for improvement, have your say on the Healthwatch Lincolnshire website today. You can even leave feedback anonymously.
www.healthwatchlincolnshire.co.uk
4
Hospitals Lincoln County Hospital Greetwell Road, Lincoln LN2 5QY T. 01522 512512
This district general hospital serves the city of Lincoln and the North Lincolnshire area. It provides all major specialties and a 24hour major accident and emergency service. Grantham & District Hospital 101 Manthorpe Road, Grantham NG31 8DG T. 01476 565232
Serves the communities of Grantham and the local area. It provides ambulatory paediatric and accident and emergency services. Grantham A&E is open from 8.00am to 6.30pm, 7 days a week. Pilgrim Hospital Boston Sibsey Road, Boston PE21 9QS Tel: 01205 364801
Serves the communities of South and South East Lincolnshire. It provides all major specialties and a 24-hour major accident and emergency service. County Hospital Louth High Holme Road, Louth, Lincolnshire LN11 0EU T. 01507 600100 Serves the communities of Louth and the local area. It provides a number of services including an outpatient department, diagnostic and surgical procedures and well as an inpatient surgical ward.
5
Walk In Centre Lincoln Walk-in Centre 63 Monks Road, Lincoln LN2 5HP T. 01522 528153 The centre offers a range of services including nurse-led minor illness and sexual-health service including emergency contraception. Patients do not have to be registered at the centre and can walk in or book an appointment. Grantham Enhanced Out of Hours Service Kingfisher Suite, Grantham & District Hospital, Grantham NH31 8DG For booked appointments with the traditional GP Out of Hours Service, dial NHS 111 6.30pm-8.00am on weekdays or 24hours a day at weekends and Bank Holidays. For injuries only (cuts, minor burns, sprains and suspected fractures, bites and stings), walk in without an appointment 6.30pm-11.30pm seven days a week.
Minor Injury Sleaford Medical Group 47 Boston Road, Sleaford NG34 7HD T. 01529 419100 Opening Times: 8.00am - 8.00pm weekdays 8.00am - 6.00pm weekends The City Care Centre Thorpe Road, Peterborough PE3 6DB. T. 01733 293800 Opening Times: 8.00am - 8.00pm Stamford Hospital Ryhall Road, Stamford, Lincolnshire PE9 1UA T. 01780 764151 Opening Times: 9.00am - 5.00pm Newark Minor Injury Unit & Urgent Care Centre Newark Hospital Boundary Road, Newark, Nottinghamshire NG24 4DE T. 01636 681681 John Coupland Hospital Ropery Road, Gainsborough, Lincolnshire DN21 2TJ. T. 01427 816 502 Opening Times: Seven Days: 8.00am - 8.00pm Johnson Community Hospital Spalding Road Pinchbeck PE11 3DT T. 01775 652000 Opening Times: Seven Days: 8.00am - 6.00pm
Urgent Care Sleaford Medical Group 47 Boston Road, Sleaford, Lincolnshire NG34 7HD T. 01529 419100 Opening Times: 6.30pm - 8.00pm weekdays, 8.00am - 6.00pm weekends Skegness Hospital Dorothy Avenue, Skegness, Lincolnshire PE25 2BS T. 01754 613504 Open: 24 hours, seven days a week (including Christmas Day and Bank Holidays) County Hospital High Holme Road, Louth, Lincolnshire LN11 0EU T. 01507 600100 ext 1223 Open: 24 hours, seven days a week (including Christmas Day and Bank Holidays)
GPs & Surgeries
Pharmacies
Dentists
Opticians
Sutterton Surgery Spalding Road, Sutterton Boston PE20 2ET T. 01205 460254
Asda Pharmacy Sleaford Road, Boston PE21 8EQ T. 01205 316050
Boston Dental Centre 1b Saundergate Lane, Wyberton, Boston PE21 7BX T. 01205 400000
Boots Opticians 8 Market Place, Boston PE21 6EH T. 01205 351414
Old Leake Medical Practice Church End, Old Leake, Boston PE22 9LE T. 01205 870666
Boots Pharmacy 26 Market Place, Boston PE21 6EH T. 01205 362138
Boston Smile Centre 37 Wide Bargate, Boston PE21 6SR T. 01205 368666
David Hallgate Optometrists 86/88 Wide Bargate, Boston PE21 6SE T. 01205 310710
Stickney Surgery Main Road, Stickney, Boston PE22 8AA T. 01205 480237
Lincoln Co-Op Chemists Ltd Boston Road, Kirton, Boston PE20 1DS T. 01205 722268
Holland House Dental Practice 69 Wide Bargate, Boston PE21 6SG T. 01205 362310
Dollond & Aitchison 8 Market Place, Boston PE21 6LS T. 01205 351414
Greyfriars Surgery South Square, Boston PE21 6JU T. 01205 311133
Lincoln Co-Op Chemists Ltd High Street, Swineshead, Boston PE20 3LH T. 01205 820304
Oasis Dental Care Ltd 47 West Street, Boston PE21 8QN T. 01205 362391
Enderbys of Boston 84 Wide Bargate, Boston PE21 6SE T. 01205 311181
Kirton Medical Centre Boston Road, Kirton, Boston PE20 1DS T. 01205 722437
Lincoln Co-Op Chemists Ltd 8 Liquorpond Street, Boston PE21 8UF T. 01205 350111
Park Dental Studio 59 Norfolk Street, Boston PE21 6PE T. 01205 365870
Peebles & Hilton Tawney Street, Boston PE21 6PA T. 01205 365395
Liquorpond Surgery 10 Liquorpond Street, Boston PE21 8UE T. 01205 362763
Lloyds Pharmacy 13 Forbes Road, Boston PE21 0PD T. 01205 364506
Pump Square Dental Practice 5 Pump Square, Boston PE21 6QW T. 01205 362816
R & T Opticians 30-32 Dolphin Lane, Boston PE21 6EU T. 01205 355550
Parkside Medical Centre Tawney Street, Boston PE21 6PF T. 01205 365881
Lloyds Pharmacy South Square, Boston PE21 6JU T. 01205 361644
Stuart House Surgery Sleaford Road, Boston PE21 8EG T. 01205 362173
Lloyds Pharmacy Boston West Business Park, Sleaford Road, Boston PE21 8EG T. 01205 364956
Swineshead Medical Group Fairfax House, Packhorse Lane, Boston PE20 3JE T. 01205 820204
Parkside Pharmacy Tawney Street, Boston PE21 6PA T. 01205 310996
Specsavers Opticians 29a Market Place, Boston PE21 6EH T. 01205 353263
Westside Surgery Sleaford Road, Boston PE21 8EG T. 01205 362556
6
GPs & Surgeries
7
GPs & Surgeries
Pharmacies
Pharmacies
The Beacon Medical Practice Ancaster Avenue, Chapel St Leonards PE24 5SL T. 01754 897000
The Kidgate Surgery 32 Queen Street Louth LN11 9AU T. 01507 602421
Beacon Pharmacy Skegness Road, Ingoldmells, Skegness PE25 1JL T. 01754 768583
Lincoln Co-Op Chemists Ltd 52 Eastgate, Louth LN11 9PG T. 01507 603130
The Beacon Medical Practice Skegness Road, Ingoldmells PE25 1JL T. 01754 897000
Marsh Medical Practice Manby Middlegate, Louth LN11 8EB T. 01507 358623
Boots Pharmacy The Old Vicarage, Spilsby Rd, Horncastle LN9 6AL T. 01507 523837
Lincoln Co-Op Chemists Ltd 7 High Street, Spilsby PE23 5JJ T. 01790 752246
The Beacon Medical Practice Churchill Avenue, Skegness PE25 2RN T. 01754 897000
Merton Lodge Surgery West Street, Alford LN13 9HT T. 01507 463262
Boots Pharmacy 26 Mercer Row, Louth LN11 9JQ T. 01507 602578
Lloyds Pharmacy 111 West Street, Alford LN13 9DJ T. 01507 463298
Binbrook Surgery Back Lane, Binbrook Market Rasen LN8 6ED T. 01472 398202
Newmarket Medical Practice 153 Newmarket, Louth LN11 9EH T. 01507 603121
Boots Pharmacy 29 High Street, Mablethorpe LN12 1AF T. 01507 472238
Lloyds Pharmacy 23 High Street, Sutton On Sea, Mablethorpe LN12 2EY T. 01507 443913
Caistor Health Centre Dale View, Caistor Lincolnshire, LN7 6NX T. 01472 851203
Stickney Surgery Main Road, Stickney Boston Lincs, PE22 8AA T. 01205 480237
Boots Pharmacy 78 Seacroft Road, Mablethorpe LN12 2DR T. 01507 478226
Louth Pharmacy 155 Newmarket, Louth LN11 9EH T. 01507 604444
Hawthorn Medical Practice Burgh Le Marsh, Skegness PE24 5ED T. 01754 896350
Spilsby Surgery Bull Yard, Simpson Street, Spilsby PE23 5LG T. 01790 378005
Boots Pharmacy 11 High Street, Sutton on Sea, Mablethorpe LN12 2EY T. 01507 441213
Marisco Pharmacy Stanley Avenue, Mablethorpe LN12 1DP T. 01507 479626
Hawthorn Medical Practice Hawthorn Road, Skegness PE25 3TD T. 01754 896350
Tasburgh Lodge Surgery 30 Victoria Avenue, Woodhall Spa LN10 6TX T. 01526 352466
Boots Pharmacy Churchill Ave, Skegness PE25 2RN T. 01754 765615
Morrisons Pharmacy Wainfleet Road, Skegness PE25 3QT T. 01754 768912
Horncastle Medical Group The Old Vicarage, Spilsby Road, Horncastle LN9 6AL T. 01507 522477
The Marisco Medical Practice Stanley Avenue, Mablethorpe LN12 1DP T. 01507 473483
Boots Pharmacy 58-64 Lumley Road, Skegness PE25 3NG T. 01754 763293
Rowlands Pharmacy Hawthorn Road, Skegness PE25 3TD T. 01754 767312
James Street Family Practice 49 James Street, Louth LN11 0JN T. 01507 611122
The Marisco Medical Practice The Broadway, Sutton On Sea, Mablethorpe LN12 2JN T. 01507 473483
Boots Pharmacy The Broadway, Woodhall Spa LN10 6ST T. 01526 352105
Sit Fpw High Street, Ingoldmells, Skegness PE25 1NS T. 01754 872611
The Wolds Practice West Road, Tetford, Horncastle LN9 6QP T. 01507 534903
Chapel Pharmacy Marine Pullover, Chapel St.Leonards, Skegness PE24 5TB T. 01754 872258
Wainfleet Pharmacy 3 High Street, Wainfleet, All Saints, Skegness PE24 4BS T. 01754 880251
Woodhall Spa New Surgery The Broadway, Woodhall Spa LN10 6SQ T. 01526 353888
Lincoln Co-Op Chemists Ltd 29-31 High Street, Horncastle LN9 5HP T. 01507 522318
Whitworth Chemists Limited 12 Roman Bank, Skegness PE25 2RU T. 01754 765715
Dentists
Dentists
Opticians
Opticians
Alford Dental Care 8 South Street, Alford LN13 9AQ T. 01507 462666
Mydentist 27 Ida Road, Skegness PE25 2AR T 01754 766400
Alford Opticians 1 South Street, Alford LN13 9AF T. 01507 462992
Lydia Hayes Opticians 1 & 2 Regents Mews, Victoria Road, Mablethorpe LN12 2AQ T. 01507 472842
Broadway Dental Surgery The Broadway, Woodhall Spa LN10 6SQ T. 01526 352929
Oasis Dental Care Ltd 32 Algitha Road, Skegness PE25 2AJ Y. 01754 764006
Boots Opticians The Hildreds Shopping Centre, Skegness PE25 3NU T. 01754 763146
Rawlinsons Optometrists 1 Lumley Avenue, Skegness PE25 2AH T. 01754 766773
Eastgate House 129 Eastgate, Louth LN11 9QE T. 01507 600099
Oasis Dental Care Ltd Stanley Avenue, Mablethorpe LN12 1DB T. 01507 474110
Boots Opticians 10 Bridge Street, Horncastle LN9 5HZ T. 01507 527044
Specsavers Opticians 66 Lumley Road, Skegness PE25 3NG T. 01754 898000
Louth CDS Clinic High Holme Road, Louth LN11 0EU T. 0800 1412552
Park Dental Studio 9 Algitha Road, Skegness PE25 2AG T. 01754 764700
David Hallgate Optometrists 7 Station Road, Woodhall Spa LN10 6QL T. 01526 352236
Spilsby Opticians 6 Church Street, Spilsby PE23 5EF T. 01790 753948
Louth Dental Care 20 Upgate, Louth LN11 9ET T. 01507 601367
R C Gott- Dental Practice Somercotes House, North Somercotes, Louth LN11 7QL T. 01507 358275
G J Drew & Partners 47 Victoria Road, Mablethorpe LN12 2AF T. 01507 473202
Stephen Hewitt Optometrists 21 Mercer Row, Louth LN11 9JG T. 01507 607276
Mydentist Kordel House, 6b High Street, Horncastle LN9 5BL T. 01507 523286
Skegness CDS Clinic Cecil Avenue, Skegness PE25 2BX T. 0800 1412552
Horncastle Opticians 6a High Street, Horncastle LN9 5BL T. 01507 526205
Mydentist 23 Queen Street, Louth LN11 9BJ T. 01507 603200
Spilsby Dental Surgery Queen Street, Spilsby PE23 5JE T. 01790 753243
Louth Vision Centre 4 Market Place, Louth LN11 9NR T. 01507 609499
Mydentist 25 Algitha Road, Skegness PE25 2AG T.01754 761762
8
GPs & Surgeries
GPs & Surgeries
Pharmacies
Abbeyview Surgery Thorney Road, Crowland, Peterborough PE6 0AL T. 01733 210254
Long Sutton Medical Centre Trafalgar Square, Long Sutton PE12 9HB T. 01406 362081
Boots Pharmacy 3 West Street, Bourne PE10 9NB T. 01778 422007
Lloyds Pharmacy Holland Market Retail Park, Spalding PE11 1RQ T. 01775 760487
Beechfield Medical Centre Beechfield Gardens, Spalding PE11 1UN T. 01775 724088
Moulton Medical Centre High Street, Moulton, Spalding PE12 6QB T. 01406 370265
Boots Pharmacy 11-14 Hall Place, Spalding PE11 1SA T. 01775 722803
Lloyds Pharmacy 20 Market Place, Spalding PE11 1SU T. 01775 723053
Bourne Galletly Practice Team 40 North Road, Bourne PE10 9BT T. 01778 562200
Munro Medical Centre West Elloe Avenue, Spalding PE11 2BY T. 01775 715999
Boots Pharmacy 27 High Street, Holbeach, Spalding PE12 7DY T. 01406 422211
Nene Pharmacy Ltd 184 Bridge Road, Sutton Bridge, Spalding PE12 9SF T. 01406 351166
Gosberton Medical Centre Lowgate, Gosberton, Spalding PE11 4NL T. 01775 840204
Pennygate Health Centre 210 Pennygate, Spalding PE11 1LT T. 01775 710133
Boots Pharmacy 8 Market Place, Long Sutton, Spalding PE12 9JG T. 01406 362331
Pinchbeck Pharmacy Barrowby Barns, Northgate, Pinchbeck PE11 3TB T. 01775 714677
Hereward Medical Practice Exeter Street, Bourne PE10 9XR T. 01778 393399
Sutton Bridge Medical Centre Railway Lane, Sutton Bridge, Spalding PE12 9LP T. 01406 350217
Tesco Pharmacy South Road, Bourne PE10 9LS T. 01778 369647
Superdrug Pharmacy 29 Hall Place, Spalding PE11 1SG T. 01775 713857
Holbeach Medical Centre Park Road, Holbeach PE12 7EE T. 01406 423288
Knight Street Pharmacy 22 Knight Street, Pinchbeck, Spalding PE11 3RB T. 01775 768686
Well Bourne Exeter Street, Bourne PE10 9NJ T. 01778 422771
Littlebury Medical Centre Fishpond Lane, Holbeach PE12 7DE T. 01406 422231
Lincoln Co-Op Chemists Ltd 27 Market Place, Donington, Spalding PE11 4ST T. 01775 820343
West Elloe Pharmacy West Elloe Avenue, Spalding PE11 2BJ T. 01775 714633
Lincoln Co-Op Chemists Ltd 16 High Street Holbeach Spalding PE12 7DY T. 01406 425536
9
Pharmacies
Dentists
Dentists
Opticians
Opticians
Fen House Dental Practice 42 High Street, Gosberton PE11 4NJ T. 01775 660478
Smile Orthodontics 50 Bourne Road, Spalding PE11 1JW T. 01775 725352
Boots Opticians 16 Bridge Street, Spalding PE11 1XA T. 01775 723479
One Stop Eye Care Centre 2 West Street, Bourne PE10 9NE T. 01778 421188
Fen House Dental Practice 52 Bourne Road Spalding, PE11 1JW T. 01775 660477
Stressless Dental Care 36 Fleet Road, Fleet, Holbeach PE12 8LA T. 01406 423988
Clark Family Eyecare Ltd 20 Market Place, Spalding PE11 4ST T. 01775 821888
Scrivens Ltd Unit 1 Crown Walk, West Street, Bourne PE10 9NE T. 01778 425995
Holbeach Dental Surgery 12 Albert Street, Holbeach PE12 7DN T. 01406 490606
The Bourne Dental Practice 19-21 West Street, Bourne PE10 9NB T. 01778 422002
Coakley & Assoc. Opticians 11 Market Place, Long Sutton, Spalding PE12 9JA T. 01406 363348
Specsavers Bourne The Burghley Centre, Bourne PE10 9EG T. 01778 422402
Lawns Dental Practice 1 London Road, Long Sutton PE12 9EA T. 01406 363230
Tulip Dental Practice 2 Woolram, Wygate, Spalding PE11 1NX T. 01775 766901
Eyecare Centre 6 Sheepmarket Spalding PE11 1BH T. 01775 722141
Specsavers Opticians 31 Hall Place, Spalding PE11 1SG T. 01775 723140
North Street Dental Practice 72 North Street, Bourne PE10 9AJ T. 01778 422785
Holbeach Optical Ltd 38 High Street Spalding PE12 7DY T. 01406 423435
Stradling Opticians 12 West End, Holbeach, Spalding PE12 7LW T. 01406 423239
Pinchbeck Dental Surgery 5 Market Way, Pinchbeck Spalding PE11 3PE T. 01775 722808
Molsom & Associates 5 Hall Place Spalding PE11 1SA T. 01775 713366
Vision Express Spalding 9 Hall Place, Spalding PE11 1SR T. 01775 719872
10
Hospital discharge - Know your rights ...
If you go into hospital, you may be worried about whether you’ll cope when you leave.
You shouldn’t be discharged from hospital until: You are medically fit (this can only be decided by the consultant or someone the consultant has said can make the decision on their behalf ). You have had an assessment to look at the support you need to be discharged safely. You have been given a written care plan that sets out the support you’ll get to meet your assessed needs. The support described in your care plan has been put in place and it’s safe for you to be discharged. A hospital’s discharge policy should state how patients and carers are involved in discharge planning.
For unplanned admissions, such as if you’ve had a fall and hurt yourself, discharge planning should begin on the day you’re admitted to hospital. If you are likely to have ongoing health and social care needs when you leave hospital, the assessment may be carried out by a multi-disciplinary team of health or social care professionals. Depending on your needs, the multi-disciplinary team could include a social worker, physiotherapist, occupational therapist, speech therapist, mental health nurse or dietitian.
If you have limited capacity to make your own decision, the Mental Capacity Act will apply.
You should be fully involved in the assessment process, and your views should be listened to. With your permission, any family carers will also be kept informed and given the opportunity to contribute
It is worth thinking about appointing a deputy or enacting a welfare power of attorney before you go into hospital.
A care plan will be drawn up, detailing the health and social care support for you, and you should be fully involved.
If you’re due to go into hospital in a planned way, such as for an operation, planning for what happens afterwards should happen before you ever arrive at the hospital.
The care plan should include details of: the treatment and support you will get when you’re discharged
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when, and how often, support will be provided
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who will be responsible for providing support, and how to contact them
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the name of the person who is co-ordinating the care plan who to contact if there’s an emergency or if things don’t work as they should information about any charges that will need to be paid (if applicable)
What might be in a care plan? The types of support in someone’s care plan will depend on their assessed needs and preferences. A care plan could include: Community care services from the local authority, such as reablement services. An assessment for these must be arranged if it seems that you may need them. NHS continuing healthcare. NHS funded nursing care. Intermediate care This is short-term care that’s provided free of charge for people who no longer need to be in hospital but may need extra support to help them recover. It lasts for a maximum of six weeks and can be provided in someone’s home or in a residential setting.
Other NHS services, such as rehabilitation or palliative care. Equipment such as wheelchairs, specialist beds, or aids and adaptations for daily living. Support from voluntary agencies Some organisations such as Age UK and the Red Cross provide “home from hospital” services that can help with household tasks or shopping while you settle back home.
Consent to treatment Doctors must seek and obtain your consent to carry out a test or treatment before it takes place. So you can make an informed decision, they should clearly explain any proposed examination, treatment or investigation, including the risks and benefits.
The right to refuse treatment
When you are discharged from hospital
You have the right to refuse treatment, even if others consider your decision unwise, as long as you understand the consequences of your decision
On the day of discharge, the person co-ordinating the discharge should make sure that you (and a carer if you have one) have a copy of the care plan.
Welfare benefits while in hospital Your State Pension doesn’t change, no matter how long you are in hospital.
transport is arranged to get you home
If you receive Attendance Allowance (AA), Disability Living Allowance (DLA) or Personal Independence Payment (PIP), you should notify the Department for Work and Pensions as these benefits will be suspended after you have spent 28 days in hospital.
any carers will be available if needed your GP is notified in writing you have any medication or other supplies you’ll need you’ve been trained how to use any equipment, aids or adaptations needed you have appropriate clothes to wear you have money and keys for your home If you are being discharged to a care home, the care home should also be told the date and time of your discharge, and have a copy of the care plan.
Carers’ involvement in hospital discharge If someone you know is in hospital and about to be discharged, you should not be put under pressure to accept a caring role or take on more than you’re already doing if you are already their carer. You should be given adequate time to consider whether or not this is what you want or are able to do. If necessary, you should ask for other arrangements to be made while you are reaching a decision
Residential care, nursing homes and hospital In some circumstances, people may have to move to a home directly from hospital. On discharge from hospital, you have the right to choose the residential care or nursing home that best meets your needs. You cannot be moved directly into a home against your will. The home you move into must meet your assessed needs. If your needs are complex or you need specific care related to your disability, illness or age, this might take some time. Pressure should not be put on you to make your decision quickly.
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NHS continuing healthcare funding Are you eligible for NHS continuing healthcare funding? If you have a disability or complex medical problem, you might qualify for free NHS continuing healthcare (CHC). Not many people know about it, so it’s important to find out if you’re eligible and get an assessment If you need a lot of nursing support, the NHS can fund your care for you. NHS continuing healthcare (adults) or NHS continuing care (children) helps you with healthcare needs resulting from disability, accident or illness. If you qualify, it should meet the full cost of your care including care at home, in a nursing home or hospice. In England, the NHS can arrange care for you or you can choose to receive funding for your care as a direct payment, known as a personal health budget
Who is eligible? The only sure way to know if you’re eligible is to ask your GP or social worker to arrange an assessment. There’s no clear-cut list of health conditions or illnesses that qualify for funding. Most people with long-term care needs don’t qualify for NHS continuing healthcare or NHS continuing care because the assessment is quite strict. Being frail, for example, isn’t enough. But don’t let that put you off.
Free healthcare could be worth thousands of pounds each year, so it’s important to find out where you stand.
What are eligible health needs? complex medical conditions that need additional care and support long-term medical conditions physical or mental disabilities terminal illnesses rapidly deteriorating health mobility problems behavioural or cognitive disorders
What costs are covered? NHS continuing healthcare or continuing care covers personal care and healthcare costs, such as paying for specialist therapy or help with bathing or dressing. It may also include accommodation if your care is provided in a care home, or support for carers if you’re being looked after at home. If you need nursing care as an adult, you might get NHS funded nursing care. You might get this even if you don’t qualify for NHS continuing healthcare or NHS continuing care. Funding varies by region, so you’ll need to check with your local Clinical Commissioning Group. First of all, you’ll have an initial screening to see if you’re eligible for funding. It’s usually carried out in hospital or at home by a nurse, doctor, social worker or other healthcare professional.
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They’ll assess your general health and care needs with a simple checklist that will cover: behaviour cognition (everyday understanding of what’s going on around you) communication psychological and emotional needs mobility nutrition (food and drink) continence skin (including wounds and ulcers) breathing symptom control through drug therapies and medication altered states of consciousness other significant care needs If your health, or the health of someone you care for, is getting worse rapidly, ask about a fast track assessment to bypass the initial screening.
The assessment If the initial screening shows that you may be able to get free NHS Continuing Care, you’ll need to have another assessment. Even though the assessment process can be complex, most people and families who’ve been through it say the benefits are worth it. The Assessment team will mark each of your care needs as: priority severe high moderate low If you have at least one priority need or two severe needs, you should qualify for funding. If you have one severe need and a number of other high or moderate needs, you may also be eligible. Circumstances change, so even if you were turned down for funding at first, make sure you have your situation regularly reviewed. Your GP or Local Carers Centre can help you.
Personal health budgets for people with learning disabilities Personal health budgets offer a real opportunity to enable people with learning disabilities to live in their own homes or with their families, rather than in institutions. Across England the NHS has already begun to offer personal health budgets and joint health and social care budgets to people with learning disabilities who have complex health needs or challenging behaviour. People with learning disabilities eligible for NHS Continuing Healthcare now have a right to have a personal health budget. Anyone else whose support is funded by the NHS, including those with jointly funded packages could also benefit. From April 2015, all CCGs are being asked to develop plans for a major expansion of personal health budgets, and to ensure that people with learning disabilities are included by April 2016.
What is a personal health budget? Personal health budgets are being introduced by the NHS to help people manage their care in a way that suits them.
Our popular day service provides a supportive and flexible approach to a wide range of life skills and social activities.
Since October 2014, adults receiving NHS Continuing Healthcare and children in receipt of continuing care have had a right to have a personal health budget. A personal health budget is an amount of money to support your identified health and wellbeing needs, planned and agreed between you and your local NHS team. The aim is to give people with long-term conditions and disabilities greater choice and control over the healthcare and support they receive.
Key points
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Personal health budgets should help people get a more personalised service from the NHS. They should not make things worse.
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You do not have to have a personal health budget if you do not want one.
Scotts View Domiciliary
They enable you to have more choice and control over the care you receive. NHS and social care organisations should work in partnership with you and with each other. If you are not able to have a personal health budget, you can still speak to your NHS team about how your needs can be met in another way that is more personal to you.
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Challenging local authority & NHS assessments If you or your relative are unhappy with a decision made by the local authority or NHS relating to their care needs, you may decide to challenge the decision.
Challenging a local authority decision If you, or your relative, have had a care assessment, financial assessment or carer’s assessment and are unhappy with: its content the way it was conducted or the outcomes Your relative has not seen the assessment or has not had a chance to comment or sign. The assessment didn’t cover all of your relative’s needs. There should be a record of all presenting needs, not just those classed as ‘eligible’. Your relative is unhappy with the decision following a financial assessment and can’t afford what the council is asking for. The local authority didn’t offer any feasible options for meeting non-eligible needs. Local authorities are supposed to signpost people to other services that could meet non-eligible needs. You don’t agree with the judgements about which needs were ‘eligible’. You don’t agree with the way your relative’s needs are described. The assessment failed to offer clear outcomes (the difference the service is meant to make to your relative’s life) or the outcomes are not appropriate or not of your choice. The choice of service suggested by the care plan won’t meet your relative’s eligible needs/won’t deliver the intended outcome. The amount of service offered will not meet your relative’s eligible needs. There have been unacceptable delays in carrying out the assessment or making decisions. Poor customer service or rude staff.
Understanding the national eligibility criteria for care and support? The eligibility threshold for adults with care and support needs is based on identifying how a person’s needs affect their ability to achieve relevant outcomes, and how this impacts on their wellbeing. Local authorities must consider whether the person’s needs: • arise from or are related to a physical or mental impairment or illness • make them unable to achieve two or more specified outcomes • as a result of being unable to meet these outcomes, there is likely to be a significant impact on the adult’s wellbeing 15
An adult’s needs are only eligible where they meet all three of these conditions. The specified outcomes measured include: • managing and maintaining nutrition, such as being able to prepare and eat food and drink • maintaining personal hygiene, such as being able to wash themselves and their clothes • managing toilet needs • being able to dress appropriately, for example during cold weather • being able to move around the home safely, including accessing the home from outside • keeping the home sufficiently clean and safe • being able to develop and maintain family or other personal relationships, in order to avoid loneliness or isolation • accessing and engaging in work, training, education or volunteering, including physical access • being able to safely use necessary facilities or services in the local community including public transport and recreational facilities or services • carrying out any caring responsibilities, such as for a child
How to make a complaint If you want to challenge a local authority decision, you should first complain to the relevant local authority itself. All councils are legally obliged to have a formal complaints procedure in place. They should publish information to make it clear to users that they are entitled to a review; explain how to request a review; and explain how to make a complaint. This information should be available on all local authority websites and given to you or your relative at the time of the assessment. If you are not satisfied with the local authority’s response and you believe the fault is down to a service or administrative error, your final option is to take the matter to an ombudsman. Once the ombudsman has decided whether it can legally deal with your complaint, it will then have up to 12 months to provide you with a resolution. For further information contact: Tel: 0300 061 0614 8:30am - 5:00pm - Monday to Friday www.lgo.org.uk
Following an NHS assessment for continuing healthcare or NHS-funded nursing care, you or your relative might be dissatisfied with the result. Reasons for being unhappy with a decision might be because: the NHS decides not to proceed with a full assessment of your relative’s eligibility for NHS continuing healthcare or NHS-funded nursing care after a full assessment, the NHS says that your relative doesn’t qualify for care, but you think that they should you have concerns about the process used to reach the decision If the assessment has taken place: 1. Ask to see it and ask for an explanation as to the criteria on which the decision was based. 2. If you can’t resolve the issue with the Clinical Commissioning Group, you need to escalate your challenge by requesting a referral to an Independent Review Panel (IRP), arranged by NHS England. 3. If you are still dissatisfied with the decision of the IRP, then you should be given information on how to refer your relative’s case to the Parliamentary and Health Service Ombudsman, who make final decisions on complaints about the NHS in England, including where there is a dispute about what happened.
Making a complaint to the NHS If you are unhappy with the decision not to offer a full assessment to your relative, or feel the outcome of an assessment is not right, you can ask the Clinical Commissioning Group (CCG) - who decide who is eligible for NHS continuing healthcare - to reconsider its decision. You will need to write to the CCG within six month of receiving the assessment. Helpline: 0345 015 4033 8.30am - 5.30pm Monday to Friday www.ombudsman.org.uk We make final decisions on complaints that have not been resolved by the NHS in England and UK government departments and other public organisations. We do this fairly and without taking sides. Our service is free.
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Health & wellbeing at home There are lots of things you can do to live in as safe an environment as possible. Daylight and fresh air are essential to health and wellbeing. If you or the person you care for finds it difficult, or impossible, to go outside regularly, open a window for one or two hours a day which will help to recycle the air inside the home. This should only be done if it does not significantly lower the temperature inside.
Lighting Many accidents can be avoided simply by having clearly-lit rooms and spaces. The right lighting can also make a dramatic difference to comfort and emotional wellbeing. Wall-mounted, battery-operated lights can be a good (and cheaper) alternative to installing new electrical wiring. These come in a variety of styles and are operated by switch, pull cord or even movement sensors.
Heating Thermometers can help to ensure that rooms do not fall below a certain temperature. For living rooms, the recommended temperature is between 18 and 21°C. For other rooms, the recommended temperature is not less than 16°C.
Furniture Consider re-positioning furniture – or taking away unimportant furniture – if this will make it easier to enter, exit or move around certain rooms. This may be particularly sensible if a walking aid is being used. Remove any rugs or replace any carpet that could prevent the safe use of walking aids, or which could potentially cause falls.
Use assistive technologies There are many electronic products and systems that use technology to promote health and wellbeing in the home, by monitoring activity, managing risks, increasing security, helping the person you care for manage the important tasks within their daily lives, and bringing support more quickly when things go wrong.
Telecare Telecare systems can be linked to a call centre or to a mobile phone of a carer. Call centres are by far the most common option for home users of telecare, their primary advantage being that a call centre is staffed 24 hours a day, 365 days a year. Carers who have asked for an assessment should always be made aware of the benefits of telecare. To find local providers of Telecare visit: www.housingcare.org
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Take extra care in the kitchen The mixture of water, hot surfaces, flexible cables and electricity can be very dangerous. If appliances such as fridges, dishwashers and washing machines are fitted under worktops, getting to sockets may be difficult. Ideally, these appliances should be controlled by a switched fuse connection unit mounted above the worktop where you can reach it easily. More than half of all accidental house fires start in the kitchen. Government statistics show that the largest number of accidental reported fires caused by electricity in the home is due to people misusing electrical cooking appliances, including microwaves. • Check your plug sockets are not overloaded with too many electrical appliances as this can lead to overheating • Avoid storing objects on top of appliances like the microwave, which can block ventilation • Never try to get toast that is stuck out of a toaster while it is plugged in, and especially not with a metal knife as there are often live parts inside
Free fire safety check Fire is one of the biggest risks when it comes to safety in the home. Most Fire and Rescue departments in the UK offer Free Home Fire Safety Checks, you may also be eligible to have free smoke alarms fitted in your home. Contact Lincolnshire Fire & Rescue for further information Tel: 01522 580397.
Disabled Facilities Grant If you or the person you care for has a chronic illness or other form of disability a DFG could be available to people who need to make changes to their home. It could be used to fund work such as: • widening doorways • installing a stair lift • converting a downstairs room to a toilet or bathroom • fitting hand rails • making outside steps easier to use or installing ramps • adapting heating or lighting controls to make them easier to use The DFG is available to people renting a property, as well as homeowners. A family member, landlord or Home Improvement Agency can apply for a DFG on the disabled person’s behalf. If alterations cost less than £1,000, your local authority will often provide and fit these free of charge.
Home Adaptations
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If you or someone living in your property has a disability, you may qualify for a Disabled Facilities Grant (DFG) towards the cost of home adaptations and facilities, which can make it easier to get around safely at home and live independently. We can give you free advice on the DFG and other sources of funding which can pay for part or the whole of the work. We’re a registered charity with over 11 years’ experience in delivering a range of adaptations, including grab rails, stair lifts, access ramps, wet rooms, property extensions and conversions, so you know you're in safe hands.
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Putting your affairs in order
It’s essential to plan for how your money should be handled in the event of an illness or death. Good planning will help make sure you or your family are ready to meet any of the costs that might arise. It will also allow you provide for your loved ones and ease the burden on them. Make a will If you haven’t already got a will now is the time to make one. If you want to make sure that your money and your belongings – your assets – go to the people or charities you want then you need to make this clear in a will. If you don’t the law will decide who they go to – and this might not be who you want it to be. Your will tells people who you want to be your executor – the person who sorts out your money and your will after you die. You can choose more than one person to be your executor, but ideally not more than four. Professional executors like solicitors or accountants will charge for their services. If you have children under 18, your will also says who should be legally responsible for looking after them if you die. If you die without having made a will – referred to as dying ‘intestate’ – the law specifies how your money will be divided. This means that your assets won’t necessarily be passed on in the way that you’d prefer. If you want to decide who gets what, you need to draw up a will. It’s possible to write one yourself, but even small technical mistakes can make a will invalid so it’s generally a good idea to get help from a solicitor or professional will writer. It’s important to note that if you have married since making a will, then your marriage is likely to have invalidated the will.
Advance Decision (Living Will) An advance decision is a decision you can make now to refuse a specific type of treatment at some time in the future. It lets your family, carers and health professionals know whether you want to refuse specific treatments. This means they will know your wishes if you are unable to make or communicate those decisions yourself. The treatments you are deciding to refuse must all be named in the advance decision. You may want to refuse a treatment in some situations, but not others. If this is the case, you need to be clear about all the circumstances in which you want to refuse this treatment.
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You can refuse a treatment that could potentially keep you alive (known as life-sustaining treatment). This includes treatments such as ventilation and cardio pulmonary resuscitation (CPR), which may be used if you cannot breathe by yourself or if your heart stops. You may want to discuss this with a doctor or nurse who knows about your medical history before you make up your mind.
Advance statement about your wishes An advance statement is a written statement that sets down your preferences, wishes, beliefs and values regarding your future care. The aim is to provide a guide to anyone who might have to make decisions in your best interest if you have lost the capacity to make decisions or to communicate the
What does an advance statement cover? An advance statement can cover any aspect of your future health or social care. This could include: • How you want any religious or spiritual beliefs you hold to be reflected in your care • Where you would like to be cared for – for example, at home or in a hospital, a nursing home, or a hospice • How you like to do things – for example, if you prefer a shower instead of a bath, or like to sleep with the light on concerns about practical issues – for example, who will look after your pet if you become ill You can make sure people know about your wishes by talking about them. By writing your advance statement down, you can help to make things clear to your family, carers and anybody involved in your care.
Lasting Power of Attorney Nobody wants to think about a time in their future when they won’t be able to make their own decisions. It can also be a difficult subject to bring up with an older relative, but it’s something that everyone should think about. If things aren’t set up properly in advance of when they are needed, it can lead to all sorts of complications. Thankfully there are procedures in place to protect individuals and make it easier to deal with things, should the need arise. A Power of attorney (POA) allows you to choose someone else to deal with third parties on your behalf, for example banks or the local council. Certain types of powers of attorney go further, allowing you to choose someone else to make decisions on your behalf, should you not be able to do so in the future.
There are two types of Lasting Power of Attorney Property and Financial Affairs Lasting Power of Attorney: this covers things such as managing day-today finances, debts, benefits (such as the attendance allowance and personal independent payments (PIP)), buying or selling property. It needs to be put in place and registered while the donor has mental capacity and it can be used both before and after the donor has lost capacity. Health and Welfare Lasting Power of Attorney: this covers issues such as NHS treatment, care and housing. Again, it needs to be put in place and registered while the donor has mental capacity but it can only be used after the donor has lost mental capacity
Who to choose as your attorney Most people appoint their husband, wife, partner, other family member or a close friend as their attorney. It must be someone you trust completely.
Setting up a power of attorney You can get the forms and guidance you need to create a lasting power of attorney online at: www.gov.uk/government/collections/lasting-powerof-attorney-forms Setting up a power of attorney is a big step. You should make sure you understand all the implications, and you may want to get advice from a solicitor.
Pay for a funeral in advance Funerals can be expensive, but as decisions are often made under emotional stress and with an imminent deadline, this isn’t the best of circumstances for family to be shopping around. Paying for a funeral in advance will spare relatives from facing the cost of your funeral, and will specify how you want things to be done, and what you would like to take place at your own funeral Put your important papers and copies of legal documents in one place. Tell a trusted family member or friend where you put all your important papers. You don’t need to tell this friend or family member about your personal affairs, but someone should know where you keep your papers in case of an emergency
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Learning disabilities ... Personal health budgets for people with learning disabilities
During the health check, the GP or practice nurse will carry out the following for the patient:
Personal health budgets offer a real opportunity to enable people with learning disabilities to live in their own homes or with their families, rather than in institutions.
• a general physical examination, including checking their weight, heart rate, blood pressure and taking blood and urine samples
Across England the NHS has already begun to offer personal health budgets and joint health and social care budgets to people with learning disabilities who have complex health needs or challenging behaviour. People with learning disabilities eligible for NHS Continuing Healthcare now have a right to have a personal health budget.
• assessing the patient’s behaviour, including asking questions about their lifestyle, and mental health • a check for epilepsy • a check on any prescribed medicines the patient is currently taking • a check on whether any chronic illnesses, such as asthma or diabetes, are being well managed
Everyone with a personal health budget can get support to think though how they would like to use their budget to meet their health and wellbeing needs.
• a review of any arrangements with other health professionals, such as physiotherapists or speech therapists
It is the responsibility of your CCG to advise people, and recommend a range of organisations who can offer local support.
The Annual Health Check may also be a good opportunity to review any transitional arrangements that takes place when the patient turns 18.
A personal health budget can be spent on any care or services that are set out in the care and support plan that has been put together with the NHS team or voluntary organisation working with the person – and this needs to be agreed by the CCG (clinical commissioning group).
• The GP or practice nurse will also provide the patient with any relevant health information, such as advice on healthy eating, exercise, contraception or stop smoking support.
Advocacy
Learning disabilities NHS annual health check
People with learning or physical disabilities can often struggle to be listened to and have their wishes understood.
The Annual Health Check Scheme is for adults and young people aged 14 or above with learning disabilities who need more health support and who may otherwise have health conditions that go undetected.
The British Institute of Learning Disabilities (BILD) works with people with learning disabilities and their families to make sure they have the right support to make choices and decisions about their own lives. www.bild.org.uk
People with learning disabilities often have difficulty in recognising illness, communicating their needs and using health services.
Mencap’s advocacy service enables people with a learning disability to speak up and make decisions about things that are important to them, while their Empower Me service provides personalised advocacy support for people with a learning disability. It aims to help people develop the skills, confidence and knowledge needed to voice concerns and secure rights. www.mencap.org.uk
Adults and young people aged 14 or above with learning disabilities who are known to their local authority social services, and who are registered with a GP who knows their medical history, should be invited by their GP practice to come for an Annual Health Check. The Annual Health Check lets the person with learning disabilities go to their GP practice and have aspects of their health checked. It also allows them to talk about anything that is worrying them.
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For Adults with learning disabilities and complex behavioural needs Our popular day service provides a supportive and flexible approach to a wide range of life skills and social activities.
Games room to relax and chill out Equipped kitchen for cook and eat classes TV and computer rooms Organised activities Keep Fit, exercise and swimming Life Skills including literacy and numeracy classes We offer a full and varied daily programme including individual support provided by our in-house support team to help with activities such as gym, swimming, aqua aerobics, college and adult learning.
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in Gainsbor ough
21 Union Street | Market Rasen | Lincolnshire | LN8 3AA 22
Choosing the right home care agency If you find it difficult to carry out personal care routines – such as washing or dressing – home care services can provide the extra support that you need. Home care services (also known as domiciliary care) provide carers or personal assistants who can visit you at home to help with a wide range of tasks. Everyone has a right to expect certain standards in their care. Your care services should help keep you safe and well, but also treat you with dignity and respect. The law states you should always be able to express a choice in who provides your care. Here is a list of questions you should ask a home care agency; ensure you get all the answers that you need.
About the carers • Will I have a regular carer? • What will happen if my regular carer is off sick? • What happens if a carer is unable to get to me because of adverse weather conditions or a traffic accident? • How many different carers are likely to visit me? • What sort of training do the carers receive? Do they have an induction period? How often is their training updated? • What qualifications do they have? • Will carers keep written records of the care that has been given, and accurate timesheets for me to sign? • Can copies of the records be sent to me if I want them?
About your needs • How will you match the most suitable carer to my needs? • Will you be able to find carer(s) that can visit at the time I need care? • What happens if a carer and myself are incompatible? Could a different carer be requested? • What happens in the event of a medical emergency? Will the agency carer stay with me until help comes? Will they notify me of any problems? • How will carers get into my home if I cannot answer the door? How will that information be kept secure?
About the agency • Do you have a standard contract for work with private clients? Can we see a copy? • What are your hourly charges? Are there any minimum charges (such as a minimum number of hours per week)? • What happens on weekends and bank holidays? Is care provided? Is there an additional charge at these times? • How is payment required – by cheque, direct debit or some other way? How often is payment required? Monthly or weekly?
• What insurance do you have to protect my home, for example, in the case of damage to property, the carer making a mistake, or the carer having an accident in my home? • How do you ensure quality of care is maintained? What are your quality assurance policies and procedures? • Who should I contact if I have problems with a carer or the service provided? • Is it possible to try you for a short trial period initially, to see how it works out?
The benefits and drawbacks of home care services The benefits ... Home comforts: they allow older people to stay in their own homes for longer. Time: they may prevent, or delay, a move into sheltered housing or a care home. Stability: your relative can maintain contact with friends and their local community. Peace of mind: for you, and your family, that your relative is being looked after and is not alone. Flexibility: home care services are flexible and your relative can have as little, or as much, help as they need. Care can be tailored to fit their needs. Agency responsibility: most care is provided by agencies, which means that the agency is responsible for vetting staff and will cover absences if necessary. Duty of care: local authorities have a duty of care to provide help to those with eligible needs. Standards: care agencies must be registered with national regulators who check that they are working to set standards and, in England, rate their services. Cost: receiving care at home might be a lot cheaper than moving into a care home, depending on the amount of care needed. Pets: if your relative has pets, they can continue to live with them.
The drawbacks ... Different staff: with an agency, although the aim is usually to provide consistency of care, sometimes different staff may be used in times of staff sickness, holiday or when there is a shortage of careworkers. Careworkers will try but might not always call at the arranged times (for example, if they have to deal with an emergency at their previous call), which can be particularly difficult if the older person needs to be helped to the toilet. Geographical limits: your relative’s choice of care services may be limited by what’s available in their area.
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Live-in care
Many live-in careworkers are specially trained to deal with such conditions as Dementia, Parkinson’s, Stroke, MS or Palliative Care. Some providers also offer live-in nursing staff. For couples, the cost of live-in care can be significantly less than a residential setting and loving partners are able to stay together. In some cases where one has dementia, they are separated in residential settings.
Live-in care is an increasingly popular alternative to an elderly relative moving into a care home. It enables them to stay in their own home and meet their changing needs. For some people it offers a way of continuing to live as independently as possible at home in their local community. Live-in care might suit your relative for a number of reasons including if they need help with: • Companionship • Personal care, such as washing and dressing • Taking medication when other aids aren’t effective • Cooking / Housework • Support to manage the risk of falls and other risks at home • Caring for a pet • Trips out, such as to the doctor or hairdresser • Continuing to enjoy some lifelong passions. This option is also attractive to people who may become confused by a new environment and find it difficult to adapt to change. This particularly applies to people living with dementia, where continuity, routine and familiar surroundings are very reassuring, important and improve quality of life. Live-in care also provides the supervision that someone living with dementia might need to keep them safe.
Cost: it isn’t cheap to have live-in carers on call 24 hours a day, although with the introductions of personal budgets and direct payments it can be possible for live-in care to be state-funded, depending on eligibility. Also, live-in care fees can be lower than the price of a residential home. The arrangement can be particularly cost-effective for couples, because they pay once for a live-in carer, and twice over for places in a care home. Living arrangements: live-in careworkers will require a private room in the house for their own use. From the point of view of your relative, not everyone is comfortable with having a stranger living in their home and there could be tensions about living arrangements, depending on how they work in practice.
Allways Care
Community Support Agency "Delivering high quality care and support to people in their own homes throughout Skegness and the surrounding areas" What we do ... (and we do it really well) Elderly & Dementia Care Carers Breaks & Family Support NHS Continuing Healthcare
FREE CARE ASSESSMENTS
A Communitllways Care y CQC o Support Agency
verall r ating
Good
22nd Marc
h 2017
CONTINUITY OF CARER
Emergency Cover including Hospital Discharge Our Friendly Team are here to help
Call us 7 days a week on 01754 612720
www.allwayscare.com
HELP WITH SOCIAL ACTIVITIES
Email: info@allwayscare.com • 113 Drummond Road | Skegness | Lincolnshire | PE25 3EP 24
Choosing the right care home Care homes may be arranged through the local authority but many people will want to arrange them independently. It is a good idea to visit several homes before making a choice. Make sure you spend enough time in each home to get a good idea of what it is like. The benefits and drawbacks of care homes If your needs can no longer be met at home, there are benefits to moving to a care home. Although there may be downsides too, knowing what to expect can help you make realistic decisions.
The benefits ... Safety: there is always someone around. Staff on duty 24/7: in a residential care home, someone is on call at night. In a nursing home, care is provided 24 hours a day. A room of their own room: your relative can usually personalise this with their own furniture, pictures and ornaments. Meals: regular meals provided and nutritional needs met. Companionship: opportunity to socialise with others of their own age and take part in organised activities or outings, where available. Peace of mind for family that a vulnerable older relative is being taken care of and is not living alone. Supervision of medication. No worries about household bills or upkeep. Better living conditions: the physical environment may be better – safe, warm and clean.
The drawbacks ... Choice: there may be a limited choice of homes with a vacancy for your relative, depending on their circumstances. Unfamiliar surroundings. Loneliness and loss of contact with neighbours and old friends.
Loss of independence, although a good home should encourage your relative to be as independent as they can be. Lack of privacy: this might be difficult for your relative to adjust to. Small living space: your relative won’t be able to take all of their furniture and personal possessions with them. Variations in care: all homes have to achieve a minimum standard to ensure they can be registered, but quality of care may vary from home to home. Doing your research, and asking around for recommendations, should help you avoid the less suitable ones (see Choosing a care home). Cost: care homes can be very costly, particularly if you have to fund your own care. If relying on local authority funding, you must be assessed as needing a care home. Sometimes you and the local authority might disagree on what is needed.
Planning ahead for respite care Remember that the need for respite care can occur suddenly, so there won’t always be lots of time to research and make decisions. So, it is worth checking what’s available in the area, before you need help. You might want to make a list of local agencies who can provide care at short notice or local care homes that offer respite care
Choice of accommodation The law says that where the local authority is funding accommodation it must allow the person entering residential care to choose which care home they would prefer.
Emotional effect: families can feel guilty that they are not looking after their relative themselves, even though this may no longer be practical. Your relative may feel rejected: it can help if you talk things through beforehand, possibly explaining that you or other family members are unable to give them the care that they need. Regular contact once they’ve moved in will also help.
The Cinnamon Trust
SPECIALIST CHARITY FOR OLDER PEOPLE AND THEIR PETS
Tel: 01736 757 900 • www.cinnamon.org.uk
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YOUR home or care home? You do have a choice… Our expert care workers live with you 24/7 as a companion, carer and friend. We offer a genuine alternative to residential home care. Our mission is to give elderly and vulnerable adults the opportunity to remain safely in their own homes by providing 24 hour, live-in care. Each carer is matched to you based on overall care needs, personality, hobbies and interests, which means there’s some common ground from day one and genuine friendships can blossom. Maybe you’re cared for by a family member who needs a break, or you need help getting back on your feet after a hospital stay. Perhaps you simply require a companion to help with day-to-day tasks such as cooking, cleaning and shopping. Our packages cover all this and range from short term solutions through to ongoing support. We also offer complex care packages for those with more advanced care needs such as Dementia, stroke, Parkinson’s and palliative end-of-life care.
Because our care packages are tailored to meet your individual needs, we ensure you retain as much independence and dignity as possible.
The standard of care and attention to detail making sure Mum was well cared for and had all she needed was excellent. They took time to get to know Mum, listen to her stories, look at photos with her, learn her likes and dislikes and show an interest in Mum’s life experiences. Joanne L. - August 2016
Our live-in companion and care packages start from just £695 p/w To find out more contact Tony on 07470 372 666 or 01636 314 027 or visit www.promedica24.co.uk/nottinghamandlincolnshire 26
Gosberton House
Rayleigh House
Nursing & Residential Home
Residential Care Home for the Elderly
A warm welcome awaits you ...
Being a relatively small home allows us to provide individual personal care to a high standard. We welcome you to Rayleigh House to learn more about the accommodation on offer. • • • • • •
Respite & Shorts Stays Long Term Residential Convalescent Care End of Life Care Dementia Care Day Care to suit individual needs
Residential | Convalescent | Pallative | Terminal Care
Rayleigh House CQC overall rating
DAY CARE FACILITIES
Come and join us for the day. Enjoy a home cooked 2 course hot lunch. Participate in our daily activities, from crafts to quizzes, something for everyone. Daycare from Monday to Friday - 10.00am to 3.00pm. Bathing facilities also available. Transport PRE-BOOKABLE RESPITE ROOM to and Our spacious respite room can be booked in from your home advance from 1 night to 2 weeks or more.
Good
Care as it should be
Please call in for an informal chat or visit and look round with no obligations
For further information please call and ask for Sandra
Email: info@rayleighhouse.com • www.rayleighhouse.com
Tel: 01775 840581 www.gosbertonhouse.co.uk
17 Derby Avenue | Skegness | Lincolnshire | PE25 3DH
Westhorpe Road | Gosberton | Spalding | Lincolnshire | PE11 4EW
Call 01754 764382
Gosberton House Care Home CQC overall rating
Good
Residential Respite Care at Scotts View Carers Break Caravans enabling families and Carers to holiday together Freshly prepared food and special diets catered for
Drop by for a e welcom it is v
Dedicated care team to provide support with personal care and days out Regulated and fully compliant with CQC Transport pick up and drop off in our mini bus
Scotts View at South Farm
Scott's View at South Farm CQC overall rating
Your First Choice for Respite Care in Lincolnshire
Good
Everyone deserves a break from time to time 27
Peaceful seaside resort with an impressive award-winning beach, set in 5 acres of tranquil settings
Tel: 01507 443746
www.southfarmsuttononsea.com Huttoft Road | Sutton On Sea | Mablethorpe | Lincolnshire | LN12 2RU
Care at Home
Nursing Homes
Residential
Residential
Advance Lincolnshire Kitwood Road, Boston PE21 0PX T. 01205 317467
The Georgians 50 Wide Bargate, Boston PE21 6RY T. 01205 364111
Ashridge 14 Tower Road, Boston PE21 9AD T. 01205 366922
The Old Rectory Main Road, Stickney, Boston PE22 8AY T. 01205 480885
CRG Homecare Suite 2, Friars House, Quaker Lane, Boston PE21 6BZ T. 01205 400127
Hunters Creek Care Home 130 London Road, Boston PE21 7HB T. 01205 358034
Frampton House West End Road, Frampton Boston PE20 1BT T. 01205 724216
Vauxhall Court Care Home Vauxhall House, Freiston Road, Boston PE21 0JW T. 01205 354911
Flo’s Friends 17 Church Road, Old Leake, Boston PE22 9LB T. 07411 846692
Meadows Edge Care Home Wyberton West Road, Wyberton, Boston PE21 7JU T. 01205 353271
Ralphland Care Home Ralphs Lane, Frampton West, Boston PE20 1QU T. 01205 722332
Willoughby Grange Willoughby Road, Boston PE21 9EG T. 01205 357836
Healthy Home Care Services Ltd 43 Woodville Road, Boston PE21 8AR T. 01205 612296
St John’s Nursing Home White House Lane, Boston PE21 0BE T. 01205 366059
The Gardens 88 Sleaford Road, Boston PE21 8EY T. 01205 359797
Woodlands Court Care Home Boston Road, Kirton, Boston PE20 1DS T. 01205 723355
The Angels on Call 106 Woad Farm Road, Boston PE21 0EW T. 01205 839080
Westfield Nursing Home 34 Sleaford Road, Boston PE21 8EU T. 01205 365835
The Minstrels Main Road, Wrangle, Boston PE22 9AJ T. 01205 870910
Town & Country Care The Ridlington Centre, Sibsey Lane, Boston PE21 6HB T. 01205 354329
Willoughby Grange Care Home Willoughby Road, Boston PE21 9EG T. 01205 357836
Walnut Care at Home Walnut Cottage, Langrick, Boston PE22 7AP T. 01205 280101
Woodlands Court Care Home Boston Road, Kirton Boston PE20 1DS T. 01205 723355
Notice: Always read the most recent CQC inspection report. Ratings are updated regularly. Data correct at time of print date. 28
Care at Home
Nursing Homes
Residential
Allways Care Community Support Agency 113 Drummond Road, Skegness PE25 3EP T. 01754 612720
Apex Care Centre Ruskin Road, Mablethorpe LN12 1BP T. 01507 478856
Alderson House Saltlfeet Road, Theddlethorpe, Mablethorpe LN12 1PH T. 01507 338584
Eastwood Lodge Stanhope Avenue, Woodhall Spa LN10 6SP T. 01526 352188
Clarriots Home Care Limited Pattinson House, Manby Business Park, Manby, LN11 8UP T. 01507 328390
Aspen Lodge Care Home Yarborough Road, Skegness PE25 2NX T. 01754 610320
Ashby Court 1-6 Ashby Road, Spilsby PE23 5DR T. 01790 753432
Fir Close 2 Westgate, Louth LN11 9YH T. 01507 603882
Community Support Services Stanley Avenue, Mablethorpe LN12 1DP T. 01507 478482
Madeira House 129 -131 High Holme Road, Louth LN11 0HD T. 01507 607452
Ashtree House Church Lane, Withern, Alford LN13 0NG T. 01507 450373
Heatherlea House 109 Tor-o-Moor Road, Woodhall Spa LN10 6SD T. 01526 353394
County Care Independent Living Ltd Rear of 27- 29 Lumley Avenue, Skegness PE25 2AT T. 01754 611153
Orchard House Care Home Grosvenor Road, Mablethorpe LN12 1EL T. 01507 472203
Aspen Lodge Care Home Yarborough Road, Skegness PE25 2NX T. 01754 610320
Keal View Toynton All Saints, Spilsby PE23 5AE T. 01790 754926
Libertas Lincoln Way, Fairfield Industrial Estate Louth LN11 0LS T. 01507 206666
Seacroft Court Nursing Home Seacroft Esplanade, Skegness PE25 3BE T. 01754 610372
Beech Lodge Stanley Avenue, Mablethorpe LN12 1DP T. 01507 479781
Link House Main Road, Withern LN13 0NB T. 01507 450403
Russell Green Care Home 11 Stanhope Avenue, Woodhall SpDa LN10 6SP T. 01526 352879
South Wold Nursing Home South Road, Tetford, Horncastle LN9 6QB T. 01507 533393
Boulevard House 1 The Boulevard, Mablethorpe LN12 2AD T. 01507 473228
Livingstone Court Stanley Avenue, Mablethorpe LN12 1DP T. 01507 479333
Scott’s View Domiciliary Huttoft Road, Sutton On Sea, Mablethorpe LN12 2RU T. 01507 443746
Tanglewood Care Home 36 Louth Road, Horncastle LN9 5EN T. 01507 527265
Byron House 104 Drummond Road, Seacroft, Skegness PE25 3EH T. 01754 768909
Manor Care Centre Fen Road, East Kirkby, Spilsby PE23 4DB T. 01790 763381
The Beeches 28 South Street, Louth LN11 9JT T. 01507 603862
The Elms Care Home Elm Drive, Louth LN11 0DE T. 01507 350100
Clarence House & The Granary 53 West Street, Horncastle LN9 5JE T. 01507 524466
Meadows Court Care Home West End, Hogsthorpe, Skegness PE24 5PA T. 01754 872302
The Wolds Care Centre North Holme Road, Louth LN11 0JF T. 01507 603869
Desboro House Toynton All Saints, Spilsby PE23 5AE T. 01790 753049
Meadows Sands Care Home 98 South Parade, Skegness PE25 3HR T. 01754 762712
Dunsford 24a Partney Road, Spilsby PE23 5EH T. 01790 753106
Melody Lodge West Keal Hall, Hall Lane, West Keal, Spilsby PE23 4BJ T. 01790 752700
Notice: Always read the most recent CQC inspection report. Ratings are updated regularly. Data correct at time of print date. 29
Residential
Residential
Residential
Newhaven Residential Home Mumby Road, Huttoft, Alford LN13 9RF T. 01507 490294
Rosslyn 41 Algitha Road, Skegness PE25 2AJ T. 01754 767106
Nightingale House Main Road, Bucknall, Lincoln LN10 5DT T. 01526 388261
Russell Green Care Home 11 Stanhope Avenue, Woodhall Spa LN10 6SP T. 01526 352879
Noss Mayo Residential Home 2 High Street, Burgh Le Marsh, Skegness PE24 5DY T. 01754 810729
Sandbeck House 77/81 Sandbeck House, Skegness PE25 3JX T. 01754 766585
Oak Lodge Stanley Avenue, Mablethorpe LN12 1DP T. 01507 479782
Scott’s View at South Farm Huttoft Road, Sutton On Sea, Mablethorpe LN12 2RU T. 01507 443746
Orby House Gunby Road, Orby PE23 5SW T. 01754 811002
Scremby Grange Scremby, Spilsby PE23 5RW T. 01754 890521
OSJCT Eresby Hall Ancaster Avenue, Spilsby PE23 5HT T. 01790 752495
Seaton House 153 Eastgate, Louth LN11 9AJ T. 01507 611071
Phoenix Care Centre Ancaster Avenue, Chapel St Leonards, Skegness PE24 5SN T. 01754 872645
SENSE 25 Old Mill Park, Louth LN11 0NY T. 01507 608052
Prospect House 14 Boston Road, Spilsby PE23 5HD T. 01790 752531
SENSE 54 Monks Dyke Road, Louth LN11 9AN T. 01507 609332
Rayleigh House 17 Derby Avenue, Skegness PE25 3DH T. 01754 764382
SENSE 56 Monks Dyke Road, Louth LN11 9AN T. 01507 610877
Riverside Ramsgate Road, Louth LN11 0NJ T. 01507 60831
Spencers Lodge Toynton All Saints, Spilsby PE23 5AE T. 01790 752499
Residential St Andrews Drive 87 St Andrews Drive, Skegness PE25 1DL T. 01754 898858 Summerfield Rest Home 10-12 Park Road East, Sutton-on-Sea, Mablethorpe LN12 2NL T. 01507 441969
Residential The Sycamores 45 South Street, Alford LN13 9AN T. 01507 463225
Swallowdale 5 Bilsby Road, Alford LN13 9EW T. 01507 463833
Vale View Toynton All Saints, Spilsby PE23 5AE T. 01790 755504 Victoria House 31 Station Road, Alford LN13 9JB T. 01507 463292
Syne Hills Care Home Ltd Syne Avenue, Skegness PE25 3DJ T. 01754 764329
Wainfleet Care Home Rumbold Lane, Wainfleet, Skegness PE24 4DS T. 01754 881155
The Gables Willoughby Road, Cumberworth, Alford LN13 9LF T. 01507 490661
Waverley 164 High Street, Mablethorpe LN12 1EJ T. 01507 473071
The Grove Main Street, West Ashby, Horncastle LN9 5PT T. 01507 522507
Welham House Hundleby Road, Spilsby PE23 5LP T. 01790 752989
The Old Hall Northorpe Road, Halton Holegate, Spilsby PE23 5NZ T. 01790 753503
Wyngate Alford Road, Mablethorpe LN12 1PX T. 01507 477531
The Palms 147 Drummond Road, Skegness PE25 3BT T. 01754 768067 The Rowans 266 Eastgate, Louth LN11 8DJ T. 01507 608081
Notice: Always read the most recent CQC inspection report. Ratings are updated regularly. Data correct at time of print date. 30
Care at Home
Care at Home
Care at Home
Care Residential at Home
LCMB Therahealth Homecare 4 Meadows Drove BC, Meadow Drove, Bourne PE10 0BP T. 01778 243110
Bloomsbury Home Care Limited Bourne Bank House, West Street, Bourne PE10 9NE T. 01778 218806
Atlas Care Services Ltd Tate BP, Dozens Bank, Pode Hole, Spalding PE11 3LX T. 01775 660189
Home Instead Senior Care The Manor Crown BC, Meadow Drove, Bourne PE10 0BP T. 01778 243100
Action Homecare Market House, Market Street, Long Sutton PE12 9DD T. 01406 365793
Allied Healthcare Unit 6, Apex Court, Spalding Office Park, Spalding PE11 3UL T. 01775 723210
Home From Home Care Services Ltd 36 Lime Walk, Long Sutton, Spalding PE12 9HG T. 01406 363686 PE12 8QJ T. 01406 423396
Lincolnshire Domiciliary Care Branch 3 North Road, Bourne PE10 9AP T. 01778 424241
Lincolnshire Home Care Ltd 4 Dowgate Close, Spalding PE11 1NG T. 01775 722887
Sharon Brinkman Care Services Ltd 15 Badgate Road, Donington, Spalding PE11 4SA T. 07746 445519
Bloomsbury Home Care 2 North Road, Bourne PE10 9AP T. 01778 218806
Cedar House Off Pinchbeck Road, Spalding PE11 1QF T. 01775 711375
Training Employment Support Solutions Ltd 192 Moulton Chapel Road, Spalding PE12 0XD T. 01406 259832
LCMB Therahealth Homecare Ltd 2 Brooklands Way, Bourne PE10 9GW T. 07515 267577
Southernwood House 20 Matmore Gate, Spalding PE11 2PN T. 01775 760563
Adderley Court Apartments Flat 6, Adderley Ct, London Road, Spalding PE12 9EA T. 01406 709259
Royal Mencap Society Unit 3, Holt House BC, Cherry Holt Road, Bourne PE10 9LH T. 01778 423726
Direct Personnel Agency Ltd Banks Drove, Deeping St Nicholas, Spalding PE11 3BJ T. 01775 630411
Anglian Care & Dom Support Services Ltd The Paddocks, Hospital Drove, Spalding PE12 9EL T. 01354 705012
Notice: Always read the most recent CQC inspection report. Ratings are updated regularly. Data correct at time of print date. 31
Nursing Homes
Residential
Residential
Residential
Woodgrange Westminster Lane, West Road, Bourne PE10 9TU T. 01778 424010
Anton House 11 Windmill Close, Holbeach, Spalding PE12 7NX T. 01406 426809
Kimberley Care Village 23 London Road, Long Sutton, Spalding PE12 9EA T. 01406 364309
Southernwood House 20 Matmore Gate, Spalding PE11 2PN T. 01775 760563
The Cedars Church Walk, South Street, Bourne PE10 9UQ T. 01778 421555
Bank House Gosberton Bank, Gosberton, Spalding PE11 4PB T. 01775 840297
OSJCT Digby Court Christopher’s Lane Bourne PE10 9AZ T. 01778 422035
St John’s Care Home 66 Hawthorn Bank, Spalding PE11 1JQ T. 01775 710567
Ashwood Nursing Home 43 Spalding Common Spalding PE11 3AU T. 01775 723223
Bay Lodge 36 Fen Road, Holbeach PE12 8QA T. 01406 424197
OSJCT Southfield House Woolram, Wygate, Spalding PE11 1PS T. 01775 724612
Stonehaven 117 Main Road, Quadring, Spalding PE11 4PJ T. 01775 820885
Gosberton House Care Home 11 Westhorpe Road, Gosberton, Spalding PE11 4EW T. 01775 840581
Brun Lea Care Ltd 21 Surfleet Road, Pinchbeck, Spalding PE11 3XY T. 01775 680576
Qu’Appelle Care Home Harrington Street, Bourne PE10 9HA T. 01778 422932
The Bancroft 50 Market Street, Long Sutton, Spalding PE12 9DF T. 01406 362734
Holbeach & East Elloe Hospital Trust Boston Road North, Holbeach, Spalding PE12 8AQ T. 01406 422283
Capricorn Cottage 88 Eastgate, Fleet, Holbeach, Spalding PE12 8ND T. 01406 425067
SENSE 18 Water Gate, Quadring, Spalding PE11 4PY T.01775 821957
The Bungalow 156 Park Road, Spalding PE11 1QZ T. 01775 724995
Hovenden Lowgate, Fleet, Spalding PE12 8LP T. 01406 423037
Cedar House Off Pinchbeck Road, Spalding PE11 1QF T. 01775 711375
SENSE 21a and 21b Johnson Avenue, Spalding PE11 2QE T. 01775 767472
The Willows Home Limited 74 Station Street, Rippingale, Bourne PE10 0SX T. 01778 440773
Beech Lodge Nursing Home Frogs Abbey Gate, Holbeach, Spalding PE12 8QJ T. 01406 423396
Field House Fleet Hargate, nr Holbeach, Spalding PE12 8LL T. 01406 423257
SENSE 38 Church Street, Pinchbeck, Spalding PE11 3UB T. 01775 711103
Yew Tree 60 Main Road, Dowsby, Bourne PE10 0TL T. 01778 440247
Notice: Always read the most recent CQC inspection report. Ratings are updated regularly. Data correct at time of print date. 32
Useful numbers for support in your area Lincolnshire Information about the council and its services. Tel: 01522 552222 www.lincolnshire.gov.uk
Have your say on health and social care in Lincolnshire. Tel: 01205 820892 www.healthwatchlincolnshire.co.uk
Free, confidential, impartial advice. Tel: 0344 411 1444 www.citizensadvice.org.uk
www.ageuk.org.uk/bostonandsouthholland Tel: 01205 364 161 www.ageuk.org.uk/lincolnandkesteven Tel: 01522 696 000
Carers FIRST
Lincolnshire Community Volunteer Service
Working in partnership with Lincolnshire County Council’s Customer Service Centre, providng an extensive telephone service delivering advice and information on all council services which includes the gateway to accessing carer support. Tel: 01522 782224 www.carersfirst.org.uk
LCVS support community groups to get established, survive and thrive by providing help and guidance with paperwork and governance, resources, sourcing funding and finding and training volunteers Tel:- 01205 510888 www.lincolnshirecvs.org.uk
Free, confidential, impartial advice. Tel: 01522 692681 www.alzheimers.org.uk
Monday–Friday 9.00am–8.00m For confidential cancer information and support. Tel: 0808 808 00 00 www.macmillan.org.uk
Butterfly Hospice Trust
33
We provide specialist care and support for the people of North East Lincolnshire who have life-limiting illnesses, and their families. Tel: 01205 311222 www.butterflyhospice.com
Providing specialist palliative care so everyone can receive the support they need to live well Tel: 01522 511566 www.stbarnabashospice.co.uk
Responsible for commissioning health and social care services for people in South Lincolnshire. Tel: 01522 573939 www.southlincolnshireccg.nhs.uk
Responsible for commissioning health and social care services for people in East Lincolnshire. Tel: 01522 515308 www.lincolnshireeastccg.nhs.uk
Support and advice for people living with mental ilness. Tel: 0300 5000 927 (Mon-Fri, 9.30am-4pm) www.rethink.org
Information on child and adolescent mental health. Services for parents and professionals. Tel: Parents' helpline: 0808 802 5544 (Mon-Fri, 9.30am-4pm) wwww.youngminds.org.uk
Confidential support for people experiencing feelings of distress or despair. Tel: 116 123 (24-hour free helpline) www.samaritans.org
Free counselling service for children & young people until their 19th birthday. Tel: 0800 1111 www.childline.org.uk
MS can be tough to deal with, especially when you've just been diagnosed. But you're not alone. Tel: 0808 800 8000 www.mssociety.org.uk
Parkinson's is a support and research charity, working to find a cure and improve life for everyone affected by Parkinson's. Tel: 0808 800 0303 www.parkinsons.org.uk
y Formerl e called th RNID
Provides a range of services for people with a hearing impairment. Tel: 01476 589513 Text: 07710 155104 www.actiononhearingloss.org.uk
Lincoln & Lindsey Blind Society
For impartial, confidential advice and support on autism for anyone affected by, or researching autism. Tel: 0808 800 4104 www.autism.org.uk
Mencap is a UK charity for people with a learning disability. We support their families and carers. Tel: 0808 808 1111
Responsible for commissioning health and social care services for people in South West Lincolnshire. Tel: 01476 406578 www.southwestlincolnshireccg.nhs.uk
Responsible for commissioning health and social care services for people in West Lincolnshire. Tel: 01522 513355 www.lincolnshirewestccg.nhs.uk
Serving visually impaired people since 1921. Tel: 01507 605604
www.llbs.co.uk
www.mencap.org.uk
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Blood Pressure Quiz ... High blood pressure is sometimes called the silent killer, as it often has no symptoms but can significantly increase your risk of heart disease, stroke and dementia. High blood pressure is often called the 'silent killer' because so many people don't know they have it. If left untreated, high blood pressure increases your risk of a heart attack or stroke. It's important to know what affects our blood pressure and what you can do to keep your blood pressure at a healthy level.
Take this short quiz and see how much you know ... 1
2
How many people do you think have high blood pressure in England? Select one: 1 in 20
1 in 10
1 in 5
1 in 4
5
True
6
Do you think the following statement is true or false? 'If you don’t have any symptoms you don’t need a blood pressure test' True
False
Do you think the following statement is true or false? 'If high blood pressure runs in your family there is nothing you can do to stop developing high blood pressure yourself' True
8 4
If you have high blood pressure you will need to take medication for life True
35
False
False
Do you think the following statement is true or false? 'I had my blood pressure checked around 5 years ago so I know my blood pressure is low' True
False
False
Do you think the following statement is true or false? 'If a man is obese he is almost 3 times more likely to develop high blood pressure' True
7 3
I don’t add extra salt to my food so my blood pressure can’t be high
False
Do you think the following statement is true or false? 'You need to make an appointment and see your GP to get a blood pressure test' True
False
36
1. Answer: 1 in 4 1 in 4 (a quarter) of people in England have high blood pressure (hypertension) - it is one of the biggest causes of premature death and disability.
2. Answer: False High blood pressure doesn't usually cause symptoms and the only way to know your blood pressure is to get tested. This is why it is often known as the ‘silent killer'.
3. Answer: False If high blood pressure runs in your family you're more likely to develop it, but you can still reduce your risk by maintaining a healthy weight and eating a balanced diet.
4. Answer: False A diagnosis of high blood pressure does not necessarily mean that you will need to begin taking medication. Simple lifestyle changes, such as having a healthier diet or being more active, can significantly lower your blood pressure without medication.
5. Answer: False About 75% of the salt we consume is hidden in processed foods such as bread, breakfast cereal and ready meals. Although cutting down on salt will reduce blood pressure, it is not the only cause.
6. Answer: True Obesity affects around a quarter of adults in England. Obesity multiplies the risk of developing high blood pressure about threefold in men and fourfold in women.
7. Answer: False Your blood pressure can fluctuate, which is why all adults should get tested at least every 5 years. Those more at risk - such as people of African or Caribbean descent, older people or people who are overweight or obese - should be checked more regularly.
8. Answer: False You don't have to see your GP to get a blood pressure test. Nurses or healthcare assistants can test you, some surgeries have self-service machines, many pharmacies offer free tests and you can even buy cheap, accurate monitors to use at home. If you are between the ages of 40 and 74, you could get your blood pressure tested through the free NHS Health Check programme.
9. Answer: They all do High blood pressure is a risk factor for heart attack, stroke, kidney disease and dementia.
10. Answer: They all do
What conditions can high blood pressure lead to? You can pick more than one:
Being overweight, too much salt in your diet, not being active enough, drinking too much alcohol, stress and family history are all risk factors.
How well did you do? Check your answers in the column on the right. Family history of high blood pressure Stress Drinking too much alcohol Not enough physical activity Too much salt in your diet Being overweight 10 What factors are known to increase the risk of developing high blood pressure? You can pick more than one. Dementia Kidney disease Stroke Heart attack 9
Check your answers below ...
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