Healthwatch Lincolnshire by Healthcare Publications

Lincolnshire

Care at Home

Nursing Homes

Residential

Community Based

Hospital Discharge

Help & Advice

Feedback

Local Health Services

Carers Support

Helping you get the best out of your health and social care services Covers services in

Lincoln | North Kesteven | South Kesteven | West Lindsey www.healthwatchlincolnshire.co.uk

ISSUE 2

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Dementia Care

Hospital Discharge

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Good

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Contents Healthwatch Lincolnshire

1-2

Get Involved

Giving Feedback

Hospital Services in Lincolnshire

Lincoln - GPs, GP Surgeries, Pharmacies, Dentists & Opticians

6-8

South Kesteven - GPs, GP Surgeries, Pharmacies, Dentists & Opticians

9 - 10

North Kesteven - GPs, GP Surgeries, Pharmacies, Dentists & Opticians

West Lindsey - GPs, GP Surgeries, Pharmacies, Dentists & Opticians

Hospital Discharge - Know Your Rights

13 - 14

NHS Continuing Health Care Funding

15 - 16

Challenging Local Authority & NHS Assessments

17 - 18

Health & Wellbeing at Home

Putting Your Affairs in Order

20 - 21

Learning Disabilities

Choosing the Right Home Care Agency

Choosing the Right Care Home

Lincoln Care Providers

29 - 30

North Kesteven Care Providers

South Kesteven Care Providers

West Lindsey Care Providers

Useful Numbers for Support in Lincolnshire

35 - 36

Disclaimer This Directory has been compiled to signpost primary health and social care providers throughout Lincolnshire. Whilst we have taken every care in compiling this publication, the publishers and promoters cannot accept responsibility for any inaccuracies. All listings are supplied via the Care Quality Commission (CQC) and NHS Choices. Neither Healthwatch Lincolnshire or Healthcare Publications can be held responsible for any errors or omissions. All signposting services are up to date as of November 2017. This Directory contains advertising from businesses who are offered the opportunity to reach potential customers through inclusion. However, any information provided by a company or organisation does not carry endorsement or approval of any product or service.

Another quality publication by Healthcare Publications If you require extra copies of this directory or are interested in advertising in future editions please email Healthcare Publications on admin@healthcarepublications.org or visit www.hcpublications.org

Healthwatch Lincolnshire Healthwatch Lincolnshire is your independent consumer champion for health and social care, putting you at the heart of health and social care services. Our role is to give local people a voice to influence and challenge how health and social care services are provided locally. We do this by listening to and talking with residents from all communities and by holding service providers to account. We are here to ensure that your views are heard by the key decision makers.

What does Healthwatch Lincolnshire do? Healthwatch Lincolnshire can help you to get the best out of health and social care services. We can do this by: • Providing you with information about your local services and how you can access the help you need. • Listening to your views and hear what you have to say about what is working well and what isn’t. • Signposting you when you need to make a complaint about the care or service you or your loved one have or haven’t received. • Work with the organisations that commission local health or social care services and make sure they are aware of the concerns and issues raised by local people. •

Follow up any concerns or issues raised by the residents to ensure they are responded to and work to ensure they have an impact on how services are run.

Who are we and what are our powers? Under the Health & Social Care act 2012. We have legal powers to look into specific areas of concern and, as a result, to make recommendations on how services can be improved. Where appropriate we will be able to alert healthcare providers and regulators to concerns that have been raised about specific services, health and social care matters, in the following ways: • To enter and view health and social care services while they are being delivered. • To gain an understanding of people’s experiences whilst they are receiving services and social care. • To respond to concerns raised from the public or national agendas regarding services. • To create reports on the findings and work with service providers to develop and improve services. • To request information about services and to make recommendations on how things could be better run. •

To pass information, issues and concerns to regulators of the services and to escalate issues to Healthwatch England, NHS England, the Care Quality Commission and the Department of Health.

• To be represented on key decision-making bodies including the Lincolnshire Health and Wellbeing Board and the NHS Quality Surveillance Group. •

Healthwatch Lincolnshire has a Board of non- executive Directors /Trustees (volunteers). Directors / Trustees are recruited for their expertise and skills in health and social care, finance, HR and Business Planning.

• Influence the way services are set up and commissioned, through opportunities such as our seat on the Lincolnshire Health and Wellbeing Board.

Contact us Call us on: 01205 820 892 Email us: info@healthwatchlincolnshire.co.uk Find us on Facebook www.facebook.com/healthwatchlincolnshire Follow us on Twitter @heathwatchlinc Visit our website: www.healthwatchlincolnshire.co.uk 1

Healthwatch Lincolnshire Healthwatch Lincolnshire can help you by: • Explaining your rights and what standards to expect from health and social care services. • Helping you find out about funding for health and social care. • Helping you access services and find the right service for you. • Putting you in touch with support groups, voluntary and community groups or organisations. • Telling you about your health and care rights, including how to make a complaint if you are unhappy with a service. • Passing on your comments about excellent service and social care.

Listening and gathering views. Every week Healthwatch Lincolnshire visits the local communities from health and social care settings to local community venues. This gives you plenty of opportunities to come and speak with us face-to-face. You can also get in touch by writing to us, phoning, emailing or leaving feedback on our website. Find out where we will be by visiting our events page on our website at www.healthwatchlincolnshire.co.uk We have a dedicated team of staff who monitor concerns and complaints and provide residents of Lincolnshire with up-to-date information and signposting about services. We analyse data from patient, carer and user experiences, and as a result identify emerging trends. This provides early responses in areas of concern.

Volunteer with us

We are looking for enthusiastic volunteers to help Healthwatch Lincolnshire improve local health and social care.

Share your experience

It doesn’t matter what type of experience you’ve had – good or bad – we want you to share your story about the health and social care services you use.

Help when you need it We provide straightforward and up-to-date information regarding your rights and choices in health and social care.

Influencing to improve We’re here to help services to improve by noticing what they do well and where they could improve.

Through Healthwatch England, there is a national system of escalation in place to address and manage the process.

Giving you the information you need

We’ve helped local people with enquiries, signposting them and giving information.

Reporting what we know Healthwatch Lincolnshire use your evidence to build a true picture of your local services.

Healthwatch Lincolnshire - get involved Your voice helps us to influence the planning of health and social care in your local area for every person in Lincolnshire.

How can you get involved? We want to hear from you! By sharing your personal experiences and opinions with us we include this information as part of our important monthly reporting. We want to hear about the good and the bad! Help us to spread the word and be part of our awareness campaigns, surveys or become a member of our organisation. We are always looking for new ways to work together with our community and get people involved and strengthen people power. Anyone can get involved with Healthwatch Lincolnshire and contribute to its activities because everyoneâ&#x20AC;&#x2122;s views matter. So, how can you get involved?

By becoming a member Healthwatch Lincolnshire offers 2 levels of membership. This means there is a membership level to suit you. Level 1 is Full Membership where an individual agrees to support the work of the organisation through giving their time, skills or experience, such as a formal volunteer (Enter and View Visitor, volunteer Lead for a Healthwatch Community Hub or one of our other many volunteer roles). Level 2 is Associate Membership which is open to everyone in Lincolnshire and gives you an opportunity to be involved in the network without the obligations of being a voting member. You will receive regular information and updates, can attend some of our public events and activities, receive the e-news and take part in surveys and instant polls.

By volunteering Our volunteers play an important role in enhancing our work and in getting our message out to the public. Healthwatch Lincolnshire recruit volunteers who want to make a real difference to the way our health and social care services are run. We have a variety of roles and are expanding all the time. You will have skills that we can use! We are able to offer Induction Training and ongoing training and support to all our volunteers. You can join our award winning volunteer team by calling our volunteer Officer on 01205 820892. Healthwatch Lincolnshire holds the National Investors in Volunteers Award.

Direct feedback from our local community Unhappy about the care or treatment that you have received but unsure what you can do about it? Confused about how to complain? Need assistance through the maze of services? Then get in touch with us and we will listen and offer advice and guidance. Healthwatch Lincolnshire Unit 12, 1-2 North End, Swineshead Lincs PE20 3LR Tel: 01205 820 892 Email: info@healthwatchlincolnshire.co.uk www.healthwatchlincolnshire.co.uk

Healthwatch Lincolnshire - giving feedback Your voice helps us to influence the planning of health and social care services in our local area for local people. That’s why we actively encourage and welcome your feedback. Tell us about your health and social care experiences, good or bad, in places such as:

A+E Departments

Ambulance Services

Care Homes

Day Centres

Dentists Doctors

Giving Feedback takes minutes, but the impact can last a lifetime Gosberton House Nursing Home 11 Westhorpe Road, Gosberton, Spalding PE11 4EW Tel: 01775 840581 • www.gosbertonhouse.co.uk ............................................................................................

Tritton Road Pharmacy Instore Unit1 Morrisons Supermarket, Tritton Road, Lincoln, LN6 7QL Tel: 01522 537145

Health Therapists

Home Care

Hospitals

Medical Centres

Midwifery

NHS Consultants

Liquorpond Surgery

Opticians

Specialist Care

10 Liquorpond Street, Boston, PE21 8UE Tel: 01205 362763 • www.liquorpond-surgery.co.uk

Specialist Services …and anyone you have contact with who helps you manage your health and social care. We will summarise your feedback and provide it to the organisations that deliver our health and social care services in Lincolnshire. This will help them encourage and reward good practice, as well as identify and rectify any problems you may encounter. There is no limit to the amount of services you can review and if you use a service on more than one occasion you can leave feedback each time you visit. We will ask you for a little information about yourself when you leave a review, but you can leave a review anonymously. Tell us when thing are going well and when things are not so we can do something about it. You can do this online by submitting a review of your experience, or contact us by telephone on 01205 820 892 or by email at info@healthwatchlincolnshire.co.uk

............................................................................................

Focusability Support and Care Services 21 Union Street, Market Rasen, Lincoln, LN8 3AA Tel: 01673 844423 • www.focusability.co.uk ............................................................................................

Lincolnshire Partnership NHS Foundation Trust LPFT (Mental Health) Units 8 & 9, The Point, Lions Way, Enterprise Park, Sleaford, Lincolnshire NG34 8GN Tel: 01476 563105 ............................................................................................

Park Dental Studio 9 Algitha Road, Skegness PE25 2AG Tel: 01754 76470 ............................................................................................

Specsavers (Louth) 22 Mercer Row, Louth, Lincolnshire. LN11 9JQ Tel: 01507 351050 • www.specsavers.co.uk

We want to hear about the treatment and care you have received. Whether you've had a positive experience or there is room for improvement, have your say on the Healthwatch Lincolnshire website today. You can even leave feedback anonymously.

www.healthwatchlincolnshire.co.uk

Hospitals Lincoln County Hospital Greetwell Road, Lincoln LN2 5QY T. 01522 512512

This district general hospital serves the city of Lincoln and the North Lincolnshire area. It provides all major specialties and a 24hour major accident and emergency service. Grantham & District Hospital 101 Manthorpe Road, Grantham NG31 8DG T. 01476 565232

Serves the communities of Grantham and the local area. It provides ambulatory paediatric and accident and emergency services. Grantham A&E is open from 8.00am to 6.30pm, 7 days a week. Pilgrim Hospital Boston Sibsey Road, Boston PE21 9QS Tel: 01205 364801

Serves the communities of South and South East Lincolnshire. It provides all major specialties and a 24-hour major accident and emergency service. County Hospital Louth High Holme Road, Louth, Lincolnshire LN11 0EU T. 01507 600100 Serves the communities of Louth and the local area. It provides a number of services including an outpatient department, diagnostic and surgical procedures and well as an inpatient surgical ward.

Walk In Centre Lincoln Walk-in Centre 63 Monks Road, Lincoln LN2 5HP T. 01522 528153 The centre offers a range of services including nurse-led minor illness and sexual-health service including emergency contraception. Patients do not have to be registered at the centre and can walk in or book an appointment. Grantham Enhanced Out of Hours Service Kingfisher Suite, Grantham & District Hospital, Grantham NH31 8DG For booked appointments with the traditional GP Out of Hours Service, dial NHS 111 6.30pm-8.00am on weekdays or 24hours a day at weekends and Bank Holidays. For injuries only (cuts, minor burns, sprains and suspected fractures, bites and stings), walk in without an appointment 6.30pm-11.30pm seven days a week.

Minor Injury Sleaford Medical Group 47 Boston Road, Sleaford NG34 7HD T. 01529 419100 Opening Times: 8.00am - 8.00pm weekdays 8.00am - 6.00pm weekends The City Care Centre Thorpe Road, Peterborough PE3 6DB. T. 01733 293800 Opening Times: 8.00am - 8.00pm Stamford Hospital Ryhall Road, Stamford, Lincolnshire PE9 1UA T. 01780 764151 Opening Times: 9.00am - 5.00pm Newark Minor Injury Unit & Urgent Care Centre Newark Hospital Boundary Road, Newark, Nottinghamshire NG24 4DE T. 01636 681681 John Coupland Hospital Ropery Road, Gainsborough, Lincolnshire DN21 2TJ. T. 01427 816 502 Opening Times: Seven Days: 8.00am - 8.00pm Johnson Community Hospital Spalding Road Pinchbeck PE11 3DT T. 01775 652000 Opening Times: Seven Days: 8.00am - 6.00pm

Urgent Care Sleaford Medical Group 47 Boston Road, Sleaford, Lincolnshire NG34 7HD T. 01529 419100 Opening Times: 6.30pm - 8.00pm weekdays, 8.00am - 6.00pm weekends Skegness Hospital Dorothy Avenue, Skegness, Lincolnshire PE25 2BS T. 01754 613504 Open: 24 hours, seven days a week (including Christmas Day and Bank Holidays) County Hospital High Holme Road, Louth, Lincolnshire LN11 0EU T. 01507 600100 ext 1223 Open: 24 hours, seven days a week (including Christmas Day and Bank Holidays)

GPs & Surgeries

Abbey Medical Practice 95 Monks Road, Lincoln LN2 5HR T. 01522 530334

Cliff House Medical Practice 24 Gresham Street, Lincoln LN1 1AQ T. 01522 872878

Glebe Park Surgery 17 Montaigne Crescent, Glebe Park, Lincoln LN2 4QN T. 01522 530633

The Glebe Practice 85 Sykes Lane, Saxilby LN1 2NU T. 01522 305298

Bardney Surgery Horncastle Road, Bardney, Lincoln LN3 5SU T. 01526 398494

Cliff House Medical Practice 82 Burton Road, Lincoln LN1 3LJ T. 01522 872872

Lindum Medical Practice 1 Cabourne Court, Cabourne Avenue, Lincoln LN2 2JP T. 01522 569033

The New Coningsby Surgery 20 Silver Street, Coningsby LN4 4SG T. 01526 344544

Bassingham Surgery 20 Torgate Lane, Bassingham, Lincoln LN5 9HF T. 01522 788250

Cliff Villages Medical Practice Grantham Road, Navenby, Lincoln LN5 0JJ T. 01522 811411

Minster Medical Practice 2 Cabourne Court, Cabourne Avenue, Lincoln LN2 2JP T. 01522 515797

The University of Lincoln Health Service Marina Building, Brayford Pool, Lincoln LN6 7GA T. 01522 870010

Billinghay Medical Practice 39 High Street, Billinghay, Lincoln LN4 4AU T. 01526 860490

Cliff Villages Medical Practice Mere Road, Waddington, Lincoln LN5 9NX T. 01522 811411

Nettleham Medical Practice 14 Lodge Lane, Nettleham, Lincoln LN2 2RS T. 01522 751717

Trent Valley Surgery 85 Sykes Lane, Saxilby LN1 2NU T. 01522 263444

Birchwood Medical Practice Jasmin Road, Lincoln LN6 0QQ T. 01522 699999

Skellingthorpe Surgery 32 Lincoln Road, Skellingthorpe, Lincoln LN6 5UU T. 01522 681140

Newark Road Surgery 501a Newark Road, Lincoln LN6 8RT T. 01522 537944

Washingborough Family Practice School Lane, Washingborough, Lincoln LN4 1BN T. 01522 303600

Boultham Park Medical Practice Boultham Park Road, Lincoln LN6 7SS T. 01522 874444

Heath Surgery London Road, Bracebridge Heath, Lincoln LN4 2LA T. 01522 516870

City Medical Practice 34 Newland, Lincoln LN1 1XP T. 01522 876800

Washingborough Family Practice Linden Avenue, Branston, Lincoln LN4 1NZ T. 01522 303600

Brant Road Surgery 291 Brant Road, Lincoln LN5 9AB T. 01522 724411

Ingham Medical Practice Lincoln Road, Ingham, Lincoln LN1 2XF T. 01522 730269

Portland Medical Practice 60 Portland Street, Lincoln LN5 7LB T. 01522 876800

Welton Family Health Centre 4 Cliff Road, Welton, Lincoln LN2 3JH T. 01673 862232

Brayford Medical Practice 34 Newlands, Lincoln LN1 1XP T. 01522 543943

Branston & Heighington Family Practice Station Road, Branston, Lincoln LN4 1LH T. 01522 793081

Springcliffe Surgery 42 St Catherines, Lincoln LN5 8LZ T. 01522 524725

Woodland Medical Practice Jasmin Road, Lincoln LN6 0QQ T. 01522 305727

Cherry Willingham Surgery The Parade, Cherry Willingham, Lincoln LN3 4JL T. 01522 751717

Pharmacies

Bardney Pharmacy 1 Westview, Station Road, Bardney LN3 5UB T. 01526 398208

Lincoln Co-Op Chemists Ltd 107 High Street, Saxilby Lincoln LN1 2HG T. 01522 702283

Lincoln Co-Op Chemists Ltd 28 High Street, Metheringham, Lincoln LN4 3EA T. 01526 323511

Lloyds Pharmacy Brayford Quays, Newland, Lincoln LN1 1YA T. 01522 532676

Boots Pharmacy The Carlton Centre, Outer Circle Rd, Lincoln LN2 4WA T. 01522 511890

Lincoln Co-Op Chemists Ltd 111 Burton Road, Lincoln LN1 3LL T. 01522 525651

Lincoln Co-Op Chemists Ltd Sincil Street, Lincoln LN5 7EY T. 01522 512828

Lloyds Pharmacy Triton Road, Lincoln LN6 7QN T. 01522 684269

Boots Pharmacy 7 Silver Street, Coningsby, Lincoln LN4 4SG T. 01526 342464

Lincoln Co-Op Chemists Ltd Cabourne Avenue, Lincoln LN2 2HP T. 01522 521400

Lincoln Co-Op Chemists Ltd 18 High Street, Lincoln LN5 8DB T. 01522 520746

Medicines & Pharmacy 41 High Street, Navenby LN5 0DZ T. 01522 813882

Boots Pharmacy 311-312 High Street, Lincoln LN5 7DZ T. 01522 524303

Lincoln Co-Op Chemists Ltd 6 Church Street, Nettleham, Lincoln LN2 2PD T. 01522 751702

Lincoln Co-Op Chemists Ltd 59 Newark Road, Lincoln LN5 8NE T. 01522 520334

Rowlands Pharmacy 60 Portland Street, Lincoln LN5 7LB T. 01522 524281

Boots Pharmacy Unit 12 St Marks Shopping Centre, Lincoln LN5 7EY T. 01522 544328

Lincoln Co-Op Chemists Ltd 1 Ryland Road, Welton, Lincoln LN2 3LU T. 01673 862557

Lincoln Co-Op Chemists Ltd Bar Lane, Waddington, Lincoln LN5 9SA T. 01522 723906

Tesco Instore Pharmacy Wragby Road, Lincoln LN2 4QQ T. 0345 6102918

Boots Pharmacy Jasmin Road, Lincoln LN6 0QQ T. 01522 684377

Lincoln Co-Op Chemists Ltd 121 Monks Road, Lincoln LN2 5HT T. 01522 528146

Lincoln Co-Op Chemists Ltd 10 Brant Rd Shopping Centre, Brant Road, Lincoln LN5 9TR T. 01522 722971

Tritton Road Pharmacy Tritton Road, Lincoln LN6 7QL T. 01522 537145

Lincoln Co-Op Chemists Ltd 61 West Parade, Lincoln LN1 1QL T. 01522 524729

Lincoln Co-Op Chemists Ltd 2 The Precinct, Washingborough, Lincoln LN4 1DQ T. 01522 794040

Lincoln Co-Op Chemists Ltd Birchwood, Lincoln LN6 0QQ T. 01522 695455

Watson Fp Ltd 6/7 Bailgate, Lincoln LN1 3AE T. 01522 525778

Lincoln Co-Op Chemists Ltd Unit 9, The Parade, Cherry Willingham, LN3 4JL 01522 595989

Lincoln Co-Op Chemists Ltd Station Road, Branston, Lincoln LN4 1LH T. 01522 791955

Lincoln Co-Op Chemists Ltd Moorland Avenue, Lincoln LN6 7QW T. 01522 682200

Lincoln Co-Op Chemists Ltd 34 Newland, Lincoln LN1 1XP T. 01522 525966

Lincoln Co-Op Chemists Ltd 8-10 Grantham Road, Bracebridge Heath, Lincoln LN4 2LD T. 01522 535650

Lincoln Co-Op Chemists Ltd 2 Jerusalem Road, Skellingthorpe LN6 5TW T. 01522 690039

Dentists

All Smiles Dental Practice 29 Newland, Lincoln LN1 1XP T. 01522 532967

Lincoln Dental Care 472 Newark Road, Lincoln LN6 8RZ T. 01522 682030

Brant Road Dental Practice 291 Brant Road, Lincoln LN5 9AB T. 01522 722724

Lincoln Orthodontics Deacon Road, Lincoln LN2 4JB T. 01522 533363

Carholme Dental Practice Fosse House, Roman Wharf, Lincoln LN1 1SR T. 01522 524504

Newland Dental Practice 80 Newland, Lincoln LN1 1YA T. 01522 527121

Castle Orthodontics 24 Newport, Lincoln LN1 3DF T. 01522 540623

Oasis Dental Care Ltd 33 The Strait Lincoln LN2 1JD T. 01522 521012

Cathedral View Dental Practice 82 Burton Road, Lincoln LN1 3LJ T. 01522 888918

Oasis Dental Care Ltd 101 Doddington Road, Lincoln LN6 7HD T. 01522 685309

Genesis Dental Care 3-4 Carlton Mews, The Carlton Centre, Lincoln LN2 4FJ T. 01522 388600

The Coningsby Dental Practice 41 Silver Street Coningsby LN4 4SG T. 01526 344008

Guildhall Dental Care 11 Guildhall Street, Lincoln LN1 1TT T. 01522 589847

Thomas Powell & Associates 157 High Street Lincoln LN5 7AA T. 01522 520997

John Hill - Dental Surgery 19 The Avenue, Lincoln LN1 1PD T. 01522 529549

West Parade Dental Care 33 West Parade, Lincoln LN1 1PE T. 01522 523821

Opticians

Asda Opticians Newark Road, Lincoln LN6 8JY T. 01522 581148

Optique Vision The Stonebow, 224 High Street, Lincoln LN2 1AH T. 01522 244390

Boots Opticians 192 High Street, Lincoln LN5 7AL T. 01522 523960

Peebles & Hilton 16 Silver Street, Coningsby LN4 4SG T. 01526 344556

Boots Opticians 311-312 High Street, Lincoln LN5 7DZ T. 01522 536982

Rayner Opticians 5 Rookery Lane, Lincoln LN6 7PX T. 01522 527974

Clear View Opticians 169 Burton Road, Lincoln LN1 3LW T. 01522 542121

Specsavers Opticians 324 High Street, Lincoln LN5 7DW T. 01522 576655

Craig Leaver Eyecare 2 Bunkers Hill, Lincoln LN2 4QP T. 01522 522088

Specsavers Opticians Tritton Road, Lincoln LN6 7QL T. 01522 572710

David Burghardt Vision Care 1 Church Street, Nettleham, Lincoln LN2 2PD T. 01522 754821

Tesco Opticians Wragby Road, Lincoln LN2 4QQ T. 0345 6013479

E R Dixon Ltd 194 High Street, Lincoln LN5 7AL T. 01522 523786

Vision Care @ No 8 8 Gordon Road, Lincoln LN1 3AJ T. 01522 530088

Harold Barnaby Optical Services 31 Mainwaring Road, Lincoln LN2 4BL T. 01522 524732

Vision Express Ltd Waterside Shopping Centre, High Street, Lincoln LN2 1AP T. 01522 560111

Martin Smith Opticians Ltd 22 Saltergate, Lincoln LN2 1DH T. 01522 521100

Water Lane Opticians 5 Water Lane, Lincoln LN1 1TY T. 01522 525395

Mucklow & Hardy 6a Eastgate, Lincoln LN2 1QA T. 01522 538889

Yeomans Opticians Ltd Birchwood Shopping Centre, Jasmin Road, Lincoln LN6 0QQ T. 01522 694548

Opticial Express 2nd Floor, Lincoln House, 37 Newland, Lincoln LN1 1XP T. 0800 0232020

GPs & Surgeries

Belvoir Vale Surgery 17a Walford Close, Bottesford, Nottingham NG13 0AN T. 01949 842341

Market Cross Surgery Bourne Road, Corby Glen, Grantham NG33 4BB T. 01476 550056

Asda Pharmacy Union Street, Grantham NG31 6NZ T. 01476 581500

Lloyds Pharmacy 171 Newbeacon Road, Grantham NG31 9LJ T. 01476 567569

Caythorpe & Ancaster Surgery 12 Ermine Street, Ancaster Grantham NG32 3PP T. 01400 230226

Market Deeping Surgery Godsey Lane, Market Deeping PE6 8DD T. 01778 579000

Boots Pharmacy 62 London Road, Grantham NG31 6HR T. 01476 565389

St Peter’s Hill Pharmacy 15 St Peter’s Hill, Grantham NG31 6QA T. 01476 570912

Colsterworth Medical Practice Back Lane, Colsterworth, Grantham NG33 5NJ T. 01476 860243

St Johns Medical Centre 62 London Road, Grantham NG31 6HR T. 01476 348484

Boots Pharmacy 42-43 High Street, Grantham NG31 6NE T. 01476 563029

Stamford Pharmacy 6 St Mary’s Hill, Stamford PE9 2DW T. 01780 484999

Vine House Surgery Vine Street, Grantham NG31 6RQ T. 01476 576851

Lakeside Healthcare at Stamford St Mary’s Medical Centre, Wharf Road, Stamford PE9 2DH T. 01780 764121

Boots Pharmacy 23B St. Peters Hill, Grantham NG31 6QF T. 01476 563062

Superdrug Pharmacy The Pantiles, Isaac Newton Centre, Grantham NG31 6EE T. 01476 568558

St Peters Hill Surgery 15 St Peters Hill, Grantham NG31 6QA T. 01476 850123

Swingbridge Surgery Swingbridge Road Grantham NG31 7XT T. 01476 571166

Boots Pharmacy 66 High Street, Stamford PE9 2AW T. 01780 762114

Superdrug Pharmacy 20-22a High Street, Stamford PE9 2AY T. 01780 757278

Castle Bytham Practice 12b High Street, Castle Bytham, Grantham NG33 4RZ T. 01780 410205

The Harrowby Lane Surgery Harrowby Lane, Grantham NG31 9NS T. 01476 579494

Deeping St James Pharmacy 21 Rycroft Avenue, Deeping St James PE6 8NT T. 01778 349646

Well Grantham 103 Hornsby Road, Earsfield, Grantham NG31 7XD T. 01476 571286

Corby Glen Practice St Johns Close, Corby Glen, Grantham NG33 4LY T. 01476 550251

The New Sheepmarket Surgery Ryhall Road, Stamford PE9 1YA T. 01780 437017

Lincoln Co-Op Chemists 176 Winchester Road, Grantham NG31 8RX T. 01476 592020

Well Stamford Ryhall Road, Stamford PE9 1YA T. 01780 762112

Long Bennington Medical Centre Dring’s Field, 10 Valley Lane, Long Bennington NG23 5FR T. 01400 281220

The Stackyard Surgery 1 The Stackyard, Croxton Kerrial, Grantham NG32 1QS T. 01476 870900

Lloyds Pharmacy 17 High Street, Grantham NG31 6PN T. 01476 563087

The Welby Practice Swine Hill, Harlaxton, Grantham NG32 1HT T. 01476 563881

Pharmacies

Dentists

Opticians

Appoline Dental Care Appoline House, 137 Dysart Road, Grantham NG31 7DL T. 01476 563105

Petrie Tucker & Partners Ltd 10 Avenue Road Grantham NG31 6TA

Asda Opticians Asda Grantham Superstore, Grantham NG31 6NZ T. 01476 581500

Philip David Edwards Opticians 37a Church Street, Market Deeping PE6 8AN T. 01778 346147

Bridge House Dental Practice Bridge Foot, Market Deeping PE6 8AA T. 01778 342215

St Catherine’s Road Dental Practice 7 St Catherines Road, Grantham NG31 6TS T. 01476 563164

Boots Opticians Unit 2 St Michaels Church, Stamford PE9 2AW T. 01780 762665

Scrivens Ltd 35a High Street, Grantham NG31 6PH T. 01476 573931

Genesis Dental Care Abbey House, 1 Castlegate, Grantham NG31 6SE T. 01476 920030

St Mary’s Street Dental Surgery 34a St. Marys Street, Stamford PE9 2DS T. 01780 755005

Boots Opticians 32 High Street, Grantham NG31 9PH T. 01476 594474

Scrivens Ltd 5 The Precinct, Market Deeping PE6 8DL T. 01778 346259

High Locks Dental Practice 98a Bridge Street, Deeping St James PE6 8HA T. 01778 347677

Stamford Dental Care 14 Broad Street, Stamford PE9 1PG T. 01780 763137

Boots Opticians 32 High Street Grantham NG31 6PH T. 01476 594474

Scrivens Ltd 10 Ironmonger Street, Stamford PE9 1PL T. 01780 753719

J F Hawkins 59 High Street, Stamford PE9 2LA T. 01780 763133

The Dental Health Centre 3 Avenue Road, Grantham NG31 6TA T. 01476 594480

Christine Pirrie Ltd 7 - 8 Maiden Lane, Stamford PE9 2AZ T. 01780 753488

Specsavers Opticians Isaac Newton Centre, Grantham NG31 6EE T. 01476 572111

Oasis Dental Care Ryhall Road, Stamford PE9 1UF T. 01780 762182

The Maltings Dental Practice Commercial Road, Grantham NG31 6DE T. 01476 563181

Lunettes Opticians 25 The George Shopping Centre, Grantham NG31 6LH T. 01476 591793

Specsavers Opticians Ltd Uffington Road, Stamford PE9 2FT T. 01780 761950

Morris & Kon 8 St. Catherines Road, Grantham NG31 6TS T. 01476 564766

The Stamford Eye Clinic Opticians 32 St Peter’s Street, Stamford PE9 2PF T. 01780 767403

Neville Clark 191a Belton Lane, Grantham NG31 9PL T. 01476 590353

Vision Express Unit 3, St Michaels Church, High Street, Stamford PE9 2AW T. 01780 480737

GPs & Surgeries Crossroads Medical Practice Lincoln Road, North Hykeham LN6 8NH T. 01522 682848 Metheringham Surgery Church Walk, Drury Street, Metheringham LN4 3EZ T. 01526 320522 Millview Medical Centre 29 Handley Street, Sleaford NG34 7TQ T. 01529 305595 Millview Medical Centre 1 Sleaford Road, Heckington, Sleaford NG34 9QP T. 01529 460213 Richmond Medical Centre Moor Lane, North Hykeham LN6 9AY T. 01522 500240 Ruskington Medical Practice Brookside Close, Ruskington NG34 9GQ T. 01526 832204 Sleaford Medical Group 47 Boston Road, Sleaford NG34 7HD T. 01529 303301 The New Springwells Practice Springwells, Billingborough, Sleaford NG34 0QQ T. 01529 240234

Pharmacies Asda Pharmacy Newark Road, North Hykeham LN6 8JY T. 01522 507810 Boots Pharmacy 41-45 Southgate, Sleaford NG34 7SY T. 01529 302110 Gohil R Clover House, Boston Road, Sleaford NG34 7HD T. 01529 302051 Lincoln Co-Op Chemists Ltd 1A & 5 The Forum, North Hykeham LN6 8HW T. 01522 681930 Lincoln Co-Op Chemists Ltd 259/261 Lincoln Road, North Hykeham LN6 8NH T. 01522 683211 Lincoln Co-Op Chemists Ltd 275 Newark Road, North Hykeham LN6 8QE T. 01522 686242 Lincoln Co-Op Chemists Ltd High Street, Ruskington NG34 9DY T. 01526 834748 Lincoln Co-Op Chemists Ltd 28 High Street, Heckington, Sleaford NG34 9QZ T. 01529 460248 Lincoln Co-Op Chemists Ltd Muntjac Way, Witham St Hughs LN6 9WF T. 01522 869632 Tesco Instore Pharmacy 65 Northgate, Sleaford NG34 7BB T. 0345 6779613 The Riverside Pharmacy 47 Boston Road, Sleaford NG34 7HD T. 01529 301830

Dentists

Opticians

Appleby and Associates 227 Lincoln Road, North Hykeham LN6 8NH T. 01522 687000

E R Dixon Ltd 6 Southgate Shopping Precinct Sleaford NG34 7PD T. 01529 414212

Eastgate Dental Surgery 11 Eastgate, Sleaford NG34 7DL T. 01529 305719

Hunts of Sleaford 11 Market Place, Sleaford NG34 7SR T. 01529 302122

North Hykeham CDS Clinic Moor Lane, North Hykeham LN6 9BA T. 01522 308800

Lunettes Opticians 70 Southgate, Sleaford NG34 7RL T. 01529 414066

Oasis Dental Care Ltd 6 Carre Street, Sleaford NG34 7TW T. 01529 303268

Lunettes Opticians Ltd 24 High Street, Ruskington NG34 9DW T. 01526 834466

Rose Cottage Dental Practice 12 West Banks, Sleaford NG34 7PX T. 01529 302143

GPs & Surgeries

Pharmacies

Dentists

Binbrook Surgery Back Lane, Binbrook, Market Rasen LN8 6ED T. 01472 398202

Boots Pharmacy 30 Market Place, Gainsborough DN21 2BY T. 01427 612083

Dee Kay Dental Practice 6 Sylvester Street Kirton Lindsey, Gainsborough DN21 4NG T. 01652 640291

Caistor Health Centre Dale View, Caistor LN7 6NX T. 01472 851203

Boots Pharmacy 1 Market Place, Caistor Lincoln LN7 6TJ T. 01472 851678

Gainsborough CDS Clinic Hickman Street, Gainsborough DN21 2DZ T. 0800 1412552

Caskgate Street Surgery 3 Caskgate Street, Gainsborough DN21 2DJ T. 01427 619033

Boots Pharmacy 4 Queen Street, Market Rasen LN8 3EH T. 01673 843336

Gainsborough Dental Care 17 Spital Terrace, Gainsborough DN21 2HD T. 01427 613322

Cleveland Surgery Vanessa Drive, Gainsborough DN21 2UQ T. 01427 613158

Hawthorn Pharmacy Scotton Road, Scotter Gainsborough DN21 3SB T. 01724 700218

Market Street Dental Practice 19 Market Street, Gainsborough DN21 2BE T. 01427 353090

Hawthorn Surgery Scotton Road, Scotter, Gainsborough DN21 3SB T. 01724 700218

Lincoln Co-Op Chemists Ltd 15 Market Street, Gainsborough DN21 2BL T. 01427 613393

Oasis Dental Care Ltd Dear Street, Market Rasen LN8 3BH T. 01673 849024

Market Rasen Surgery Mill Road, Market Rasen LN8 3BP T. 01673 843556

Lincoln Co-Op Chemists Ltd Vanessa Drive, Gainsborough DN21 2UQ T. 01427 613431

The Dental Design Studio 134 Bridge Street, Gainsborough DN21 1LP T. 01427 612537

The Wragby Surgery Old Grammar School Way, Wragby, Lincoln LN8 5DA T. 01673 858206

Morrisons Pharmacy Heapham Road South, Gainsborough DN21 1XY T. 01427 616797

The Forum Dental Practice Vanessa Drive, Gainsborough DN21 2BU T. 01427 615117

Willingham Surgery High Street, Willingham By Stow, Gainsborough DN21 5JZ T. 01427 788277

Pharmacy Wise Wragby Market Place, Wragby LN8 5QU T. 01673 858448

Opticians Davies-Todd Opticians Ltd 12 Market Street, Gainsborough DN21 2BE T. 01427 612853 Gainsborough VisionPlus Ltd Unit 22, Marshalls Yard, Beaumont Street, Gainsborough DN21 2NA T. 01472 619870 Kirton in Lindsey Opticians 6 High Street, Kirton Lindsey Gainsborough DN21 4LU T. 01652 649024 N & E P Greenwood 25 Market Place Market Rasen LN8 3HL T. 01673 842265 Rayner Opticians 33 Market Street, Gainsborough DN21 2BE T. 01427 613734 Walters Opticians 34 Market Place, Gainsborough DN21 2BY T. 01427 616505

Queensway Pharmacy 24 Queensway, Gainsborough DN21 1SN T. 01427 810090

Hospital discharge - Know your rights ...

If you go into hospital, you may be worried about whether you’ll cope when you leave.

You shouldn’t be discharged from hospital until:  You are medically fit (this can only be decided by the consultant or someone the consultant has said can make the decision on their behalf ).  You have had an assessment to look at the support you need to be discharged safely.  You have been given a written care plan that sets out the support you’ll get to meet your assessed needs.  The support described in your care plan has been put in place and it’s safe for you to be discharged. A hospital’s discharge policy should state how patients and carers are involved in discharge planning.

For unplanned admissions, such as if you’ve had a fall and hurt yourself, discharge planning should begin on the day you’re admitted to hospital. If you are likely to have ongoing health and social care needs when you leave hospital, the assessment may be carried out by a multi-disciplinary team of health or social care professionals. Depending on your needs, the multi-disciplinary team could include a social worker, physiotherapist, occupational therapist, speech therapist, mental health nurse or dietitian.

If you have limited capacity to make your own decision, the Mental Capacity Act will apply.

You should be fully involved in the assessment process, and your views should be listened to. With your permission, any family carers will also be kept informed and given the opportunity to contribute

It is worth thinking about appointing a deputy or enacting a welfare power of attorney before you go into hospital.

A care plan will be drawn up, detailing the health and social care support for you, and you should be fully involved.

If you’re due to go into hospital in a planned way, such as for an operation, planning for what happens afterwards should happen before you ever arrive at the hospital.

The care plan should include details of:  the treatment and support you will get when you’re discharged

The Manor Nursing Home

 who will be responsible for providing support, and how to contact them  when, and how often, support will be provided  how the support will be monitored and reviewed

Gainsborough

 the name of the person who is co-ordinating the care plan

High Quality Residential & Nursing Care

 who to contact if there’s an emergency or if things don’t work as they should  information about any charges that will need to be paid (if applicable)

What might be in a care plan?

Specialists in Care for older people affected by: • Mental Health Conditions • Dementia Care • Challenging Behaviour • Day Care

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01427 612796 Emergency Care Administrator

Dog & Duck Lane | Morton | Gainsborough | DN21 3BB 13

 The types of support in someone’s care plan will depend on their assessed needs and preferences. A care plan could include:  Community care services from the local authority, such as reablement services. An assessment for these must be arranged if it seems that you may need them.  NHS continuing healthcare.  NHS funded nursing care.  Intermediate care This is short-term care that’s provided free of charge for people who no longer need to be in hospital but may need extra support to help them recover. It lasts for a maximum of six weeks and can be provided in someone’s home or in a residential setting.

 Other NHS services, such as rehabilitation or palliative care.  Equipment such as wheelchairs, specialist beds, or aids and adaptations for daily living.  Support from voluntary agencies Some organisations such as Age UK and the Red Cross provide “home from hospital” services that can help with household tasks or shopping while you settle back home.

Consent to treatment Doctors must seek and obtain your consent to carry out a test or treatment before it takes place. So you can make an informed decision, they should clearly explain any proposed examination, treatment or investigation, including the risks and benefits.

The right to refuse treatment

When you are discharged from hospital

You have the right to refuse treatment, even if others consider your decision unwise, as long as you understand the consequences of your decision

On the day of discharge, the person co-ordinating the discharge should make sure that you (and a carer if you have one) have a copy of the care plan.

Welfare benefits while in hospital Your State Pension doesn’t change, no matter how long you are in hospital.

 transport is arranged to get you home

If you receive Attendance Allowance (AA), Disability Living Allowance (DLA) or Personal Independence Payment (PIP), you should notify the Department for Work and Pensions as these benefits will be suspended after you have spent 28 days in hospital.

 any carers will be available if needed  your GP is notified in writing  you have any medication or other supplies you’ll need  you’ve been trained how to use any equipment, aids or adaptations needed  you have appropriate clothes to wear  you have money and keys for your home  If you are being discharged to a care home, the care home should also be told the date and time of your discharge, and have a copy of the care plan.

Carers’ involvement in hospital discharge If someone you know is in hospital and about to be discharged, you should not be put under pressure to accept a caring role or take on more than you’re already doing if you are already their carer. You should be given adequate time to consider whether or not this is what you want or are able to do. If necessary, you should ask for other arrangements to be made while you are reaching a decision

Residential care, nursing homes and hospital In some circumstances, people may have to move to a home directly from hospital. On discharge from hospital, you have the right to choose the residential care or nursing home that best meets your needs. You cannot be moved directly into a home against your will. The home you move into must meet your assessed needs. If your needs are complex or you need specific care related to your disability, illness or age, this might take some time. Pressure should not be put on you to make your decision quickly.

Eagle Nursing Home Lincoln

Nursing and Residential Care for Older People with Dementia & Mental Health Conditions Respite Stays Welcome Day Care 7 days a week includes bathing, personal hygiene and meals Emergency Admissions Contact our Care Team on

01522 868403

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for a chat or to arrange a visit The Eagle Nursing Home | Eagle | Lincoln | LN6 9DL 14

NHS continuing healthcare funding Are you eligible for NHS continuing healthcare funding?

What costs are covered?

If you have a disability or complex medical problem, you might qualify for free NHS continuing healthcare (CHC). Not many people know about it, so it’s important to find out if you’re eligible and get an assessment If you need a lot of nursing support, the NHS can fund your care for you. NHS continuing healthcare (adults) or NHS continuing care (children) helps you with healthcare needs resulting from disability, accident or illness. If you qualify, it should meet the full cost of your care including care at home, in a nursing home or hospice. In England, the NHS can arrange care for you or you can choose to receive funding for your care as a direct payment, known as a personal health budget

Who is eligible? The only sure way to know if you’re eligible is to ask your GP or social worker to arrange an assessment. There’s no clear-cut list of health conditions or illnesses that qualify for funding. Most people with long-term care needs don’t qualify for NHS continuing healthcare or NHS continuing care because the assessment is quite strict. Being frail, for example, isn’t enough. But don’t let that put you off. Free healthcare could be worth thousands of pounds each year, so it’s important to find out where you stand.

What are eligible health needs?  complex medical conditions that need additional care and support  long-term medical conditions  physical or mental disabilities  terminal illnesses  rapidly deteriorating health  mobility problems  behavioural or cognitive disorders

Frampton House RESIDENTIAL CARE HOME

Delivering the Highest Standards of Residential & Dementia Care • Great Day Care Service • Respite Stays Welcome • Emergency Admissions

Your first choice for Day Care

We pride ourselves on the level of support and warmth our home offers.

Call 01205 724216

West End Road | Frampton | Boston | PE20 1BT 15

Friendly and Welcoming

Frampton House Residential Care Home

CQC overall rating

Good 3rd June 2016 A part of Leisure Care Homes Ltd

NHS continuing healthcare or continuing care covers personal care and healthcare costs, such as paying for specialist therapy or help with bathing or dressing.  It may also include accommodation if your care is provided in a care home, or support for carers if you’re being looked after at home.  If you need nursing care as an adult, you might get NHS funded nursing care. You might get this even if you don’t qualify for NHS continuing healthcare or NHS continuing care. Funding varies by region, so you’ll need to check with your local Clinical Commissioning Group. First of all, you’ll have an initial screening to see if you’re eligible for funding. It’s usually carried out in hospital or at home by a nurse, doctor, social worker or other healthcare professional. They’ll assess your general health and care needs with a simple checklist that will cover:  behaviour  cognition (everyday understanding of what’s going on around you)  communication  psychological and emotional needs  mobility  nutrition (food and drink)  continence  skin (including wounds and ulcers)  breathing  symptom control through drug therapies and medication  altered states of consciousness  other significant care needs If your health, or the health of someone you care for, is getting worse rapidly, ask about a fast track assessment to bypass the initial screening.

Westcotes RESIDENTIAL CARE HOME

Delivering the Highest Standards of Residential Care for the Elderly • Great Day Care Service • Respite Stays Welcome • Emergency Admissions

Your first choice for Day Care

Where your privacy and rights as an individual are always respected.

Call 01754 610616 70 South Parade | Skegness | PE25 3HP

Friendly and Welcoming

Prime location on Skegness seafront with beautiful sea views A part of Leisure Care Homes Ltd

The assessment

Key points

If the initial screening shows that you may be able to get free NHS Continuing Care, you’ll need to have another assessment.

 Personal health budgets should help people get a more personalised service from the NHS. They should not make things worse.

Even though the assessment process can be complex, most people and families who’ve been through it say the benefits are worth it.

 You do not have to have a personal health budget if you do not want one.

The Assessment team will mark each of your care needs as:  priority  severe  high  moderate  low If you have at least one priority need or two severe needs, you should qualify for funding. If you have one severe need and a number of other high or moderate needs, you may also be eligible. Circumstances change, so even if you were turned down for funding at first, make sure you have your situation regularly reviewed. Your GP or Local Carers Centre can help you.

What is a personal health budget? Personal health budgets are being introduced by the NHS to help people manage their care in a way that suits them. Since October 2014, adults receiving NHS Continuing Healthcare and children in receipt of continuing care have had a right to have a personal health budget. A personal health budget is an amount of money to support your identified health and wellbeing needs, planned and agreed between you and your local NHS team. The aim is to give people with long-term conditions and disabilities greater choice and control over the healthcare and support they receive.

Our popular day service provides a supportive and flexible approach to a wide range of life skills and social activities.

For Adults with OPEN ING SO learning Focus Ab ON ility in To find out more or to disabilities Gainsboro ugh arrange a visit call and complex 01673 844 423 behavioural needs 21 Union Street | Market Rasen | Lincolnshire | LN8 3AA

 They enable you to have more choice and control over the care you receive.  NHS and social care organisations should work in partnership with you and with each other.  If you are not able to have a personal health budget, you can still speak to your NHS team about how your needs can be met in another way that is more personal to you.

Personal health budgets for people with learning disabilities Personal health budgets offer a real opportunity to enable people with learning disabilities to live in their own homes or with their families, rather than in institutions. Across England the NHS has already begun to offer personal health budgets and joint health and social care budgets to people with learning disabilities who have complex health needs or challenging behaviour. People with learning disabilities eligible for NHS Continuing Healthcare now have a right to have a personal health budget. Anyone else whose support is funded by the NHS, including those with jointly funded packages could also benefit. From April 2015, all CCGs are being asked to develop plans for a major expansion of personal health budgets, and to ensure that people with learning disabilities are included by April 2016.

Scotts View Domiciliary Flexible care and support services to meet your needs in Mablethorpe. Con

We can help with ... • Hospital Discharge • Carers Breaks • Dementia Care • Domestic Help

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Challenging local authority & NHS assessments If you or your relative are unhappy with a decision made by the local authority or NHS relating to their care needs, you may decide to challenge the decision.

Challenging a local authority decision If you, or your relative, have had a care assessment, financial assessment or carer’s assessment and are unhappy with:  its content  the way it was conducted  or the outcomes  Your relative has not seen the assessment or has not had a chance to comment or sign.  The assessment didn’t cover all of your relative’s needs. There should be a record of all presenting needs, not just those classed as ‘eligible’.  Your relative is unhappy with the decision following a financial assessment and can’t afford what the council is asking for.  The local authority didn’t offer any feasible options for meeting non-eligible needs. Local authorities are supposed to signpost people to other services that could meet non-eligible needs.  You don’t agree with the judgements about which needs were ‘eligible’.  You don’t agree with the way your relative’s needs are described.  The assessment failed to offer clear outcomes (the difference the service is meant to make to your relative’s life) or the outcomes are not appropriate or not of your choice.  The choice of service suggested by the care plan won’t meet your relative’s eligible needs/won’t deliver the intended outcome.  The amount of service offered will not meet your relative’s eligible needs.  There have been unacceptable delays in carrying out the assessment or making decisions.  Poor customer service or rude staff.

Understanding the national eligibility criteria for care and support? The eligibility threshold for adults with care and support needs is based on identifying how a person’s needs affect their ability to achieve relevant outcomes, and how this impacts on their wellbeing. Local authorities must consider whether the person’s needs: • arise from or are related to a physical or mental impairment or illness • make them unable to achieve two or more specified outcomes • as a result of being unable to meet these outcomes, there is likely to be a significant impact on the adult’s wellbeing 17

An adult’s needs are only eligible where they meet all three of these conditions. The specified outcomes measured include: • managing and maintaining nutrition, such as being able to prepare and eat food and drink • maintaining personal hygiene, such as being able to wash themselves and their clothes • managing toilet needs • being able to dress appropriately, for example during cold weather • being able to move around the home safely, including accessing the home from outside • keeping the home sufficiently clean and safe • being able to develop and maintain family or other personal relationships, in order to avoid loneliness or isolation • accessing and engaging in work, training, education or volunteering, including physical access • being able to safely use necessary facilities or services in the local community including public transport and recreational facilities or services • carrying out any caring responsibilities, such as for a child

How to make a complaint If you want to challenge a local authority decision, you should first complain to the relevant local authority itself. All councils are legally obliged to have a formal complaints procedure in place. They should publish information to make it clear to users that they are entitled to a review; explain how to request a review; and explain how to make a complaint. This information should be available on all local authority websites and given to you or your relative at the time of the assessment. If you are not satisfied with the local authority’s response and you believe the fault is down to a service or administrative error, your final option is to take the matter to an ombudsman. Once the ombudsman has decided whether it can legally deal with your complaint, it will then have up to 12 months to provide you with a resolution. For further information contact: Tel: 0300 061 0614 8:30am - 5:00pm - Monday to Friday www.lgo.org.uk

Following an NHS assessment for continuing healthcare or NHS-funded nursing care, you or your relative might be dissatisfied with the result. Reasons for being unhappy with a decision might be because:  the NHS decides not to proceed with a full assessment of your relative’s eligibility for NHS continuing healthcare or NHS-funded nursing care  after a full assessment, the NHS says that your relative doesn’t qualify for care, but you think that they should  you have concerns about the process used to reach the decision If the assessment has taken place: 1. Ask to see it and ask for an explanation as to the criteria on which the decision was based. 2. If you can’t resolve the issue with the Clinical Commissioning Group, you need to escalate your challenge by requesting a referral to an Independent Review Panel (IRP), arranged by NHS England. 3. If you are still dissatisfied with the decision of the IRP, then you should be given information on how to refer your relative’s case to the Parliamentary and Health Service Ombudsman, who make final decisions on complaints about the NHS in England, including where there is a dispute about what happened.

Making a complaint to the NHS If you are unhappy with the decision not to offer a full assessment to your relative, or feel the outcome of an assessment is not right, you can ask the Clinical Commissioning Group (CCG) - who decide who is eligible for NHS continuing healthcare - to reconsider its decision. You will need to write to the CCG within six month of receiving the assessment. Helpline: 0345 015 4033 8.30am - 5.30pm Monday to Friday www.ombudsman.org.uk We make final decisions on complaints that have not been resolved by the NHS in England and UK government departments and other public organisations. We do this fairly and without taking sides. Our service is free.

NEED CARE??? Savings over £23,250??? You are a ‘SELF FUNDER’. The Local Authority will charge you £445 to help put your care together. When you, your relative or neighbour needs care services it can be a daunting challenge to know where to start. Finding the right care and making sure it works well are immediate concerns you might have. Age Care Advice can manage all of this for you, giving you and your relative peace of mind.

Please call or email 01476 552137 or 07772 992732 agecareadvice@gmail.com www.agecareadvice.co.uk

Our service promises are that:

We will be CHEAPER We will be QUICKER We will offer you MORE CHOICE of who provides your care

Health & wellbeing at home There are lots of things you can do to live in as safe an environment as possible. Daylight and fresh air are essential to health and wellbeing. If you or the person you care for finds it difficult, or impossible, to go outside regularly, open a window for one or two hours a day which will help to recycle the air inside the home. This should only be done if it does not significantly lower the temperature inside.

Lighting Many accidents can be avoided simply by having clearly-lit rooms and spaces. The right lighting can also make a dramatic difference to comfort and emotional wellbeing. Wall-mounted, battery-operated lights can be a good (and cheaper) alternative to installing new electrical wiring. These come in a variety of styles and are operated by switch, pull cord or even movement sensors.

Heating Thermometers can help to ensure that rooms do not fall below a certain temperature. For living rooms, the recommended temperature is between 18 and 21°C. For other rooms, the recommended temperature is not less than 16°C.

Furniture Consider re-positioning furniture – or taking away unimportant furniture – if this will make it easier to enter, exit or move around certain rooms. This may be particularly sensible if a walking aid is being used. Remove any rugs or replace any carpet that could prevent the safe use of walking aids, or which could potentially cause falls.

Use assistive technologies There are many electronic products and systems that use technology to promote health and wellbeing in the home, by monitoring activity, managing risks, increasing security, helping the person you care for manage the important tasks within their daily lives, and bringing support more quickly when things go wrong.

Telecare Telecare systems can be linked to a call centre or to a mobile phone of a carer. Call centres are by far the most common option for home users of telecare, their primary advantage being that a call centre is staffed 24 hours a day, 365 days a year. Carers who have asked for an assessment should always be made aware of the benefits of telecare. To find local providers of Telecare visit: www.housingcare.org

Take extra care in the kitchen The mixture of water, hot surfaces, flexible cables and electricity can be very dangerous. If appliances such as fridges, dishwashers and washing machines are fitted under worktops, getting to sockets may be difficult. Ideally, these appliances should be controlled by a switched fuse connection unit mounted above the worktop where you can reach it easily. More than half of all accidental house fires start in the kitchen. Government statistics show that the largest number of accidental reported fires caused by electricity in the home is due to people misusing electrical cooking appliances, including microwaves. • Check your plug sockets are not overloaded with too many electrical appliances as this can lead to overheating • Avoid storing objects on top of appliances like the microwave, which can block ventilation • Never try to get toast that is stuck out of a toaster while it is plugged in, and especially not with a metal knife as there are often live parts inside

Free fire safety check Fire is one of the biggest risks when it comes to safety in the home. Most Fire and Rescue departments in the UK offer Free Home Fire Safety Checks, you may also be eligible to have free smoke alarms fitted in your home. Contact Lincolnshire Fire & Rescue for further information Tel: 01522 580397.

Disabled Facilities Grant If you or the person you care for has a chronic illness or other form of disability a DFG could be available to people who need to make changes to their home. It could be used to fund work such as: • widening doorways • installing a stair lift • converting a downstairs room to a toilet or bathroom • fitting hand rails • making outside steps easier to use or installing ramps • adapting heating or lighting controls to make them easier to use The DFG is available to people renting a property, as well as homeowners. A family member, landlord or Home Improvement Agency can apply for a DFG on the disabled person’s behalf. If alterations cost less than £1,000, your local authority will often provide and fit these free of charge.

Home Adaptations

Independence

Conﬁdence

If you or someone living in your property has a disability, you may qualify for a Disabled Facilities Grant (DFG) towards the cost of home adaptations and facilities, which can make it easier to get around safely at home and live independently. We can give you free advice on the DFG and other sources of funding which can pay for part or the whole of the work. We’re a registered charity with over 11 years’ experience in delivering a range of adaptations, including grab rails, stair lifts, access ramps, wet rooms, property extensions and conversions, so you know you're in safe hands.

Peace of mind Let us take care of the whole project for you, from the ﬁrst plan to the last lick of paint. .................................................

For further information, call the friendly team on:

01522 516300 Email: info@lincshia.org or visit our website:

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................................................. Registered Charity 1116103 | Company Registration 5671186 .................................................

STRONGER TOGETHER

@LincsHomeIndep

LincolnshireHomeIndependenceAgency

LincolnshireHomeIndependenceAgency 20

Putting your affairs in order

It’s essential to plan for how your money should be handled in the event of an illness or death. Good planning will help make sure you or your family are ready to meet any of the costs that might arise. It will also allow you provide for your loved ones and ease the burden on them. Make a will If you haven’t already got a will now is the time to make one. If you want to make sure that your money and your belongings – your assets – go to the people or charities you want then you need to make this clear in a will. If you don’t the law will decide who they go to – and this might not be who you want it to be. Your will tells people who you want to be your executor – the person who sorts out your money and your will after you die. You can choose more than one person to be your executor, but ideally not more than four. Professional executors like solicitors or accountants will charge for their services. If you have children under 18, your will also says who should be legally responsible for looking after them if you die. If you die without having made a will – referred to as dying ‘intestate’ – the law specifies how your money will be divided. This means that your assets won’t necessarily be passed on in the way that you’d prefer. If you want to decide who gets what, you need to draw up a will. It’s possible to write one yourself, but even small technical mistakes can make a will invalid so it’s generally a good idea to get help from a solicitor or professional will writer. It’s important to note that if you have married since making a will, then your marriage is likely to have invalidated the will.

Advance Decision (Living Will) An advance decision is a decision you can make now to refuse a specific type of treatment at some time in the future. It lets your family, carers and health professionals know whether you want to refuse specific treatments. This means they will know your wishes if you are unable to make or communicate those decisions yourself. The treatments you are deciding to refuse must all be named in the advance decision. You may want to refuse a treatment in some situations, but not others. If this is the case, you need to be clear about all the circumstances in which you want to refuse this treatment.

You can refuse a treatment that could potentially keep you alive (known as life-sustaining treatment). This includes treatments such as ventilation and cardio pulmonary resuscitation (CPR), which may be used if you cannot breathe by yourself or if your heart stops. You may want to discuss this with a doctor or nurse who knows about your medical history before you make up your mind.

Advance statement about your wishes An advance statement is a written statement that sets down your preferences, wishes, beliefs and values regarding your future care. The aim is to provide a guide to anyone who might have to make decisions in your best interest if you have lost the capacity to make decisions or to communicate the

What does an advance statement cover? An advance statement can cover any aspect of your future health or social care. This could include: • How you want any religious or spiritual beliefs you hold to be reflected in your care • Where you would like to be cared for – for example, at home or in a hospital, a nursing home, or a hospice • How you like to do things – for example, if you prefer a shower instead of a bath, or like to sleep with the light on concerns about practical issues – for example, who will look after your pet if you become ill You can make sure people know about your wishes by talking about them. By writing your advance statement down, you can help to make things clear to your family, carers and anybody involved in your care.

Lasting Power of Attorney Nobody wants to think about a time in their future when they won’t be able to make their own decisions. It can also be a difficult subject to bring up with an older relative, but it’s something that everyone should think about. If things aren’t set up properly in advance of when they are needed, it can lead to all sorts of complications. Thankfully there are procedures in place to protect individuals and make it easier to deal with things, should the need arise. A Power of attorney (POA) allows you to choose someone else to deal with third parties on your behalf, for example banks or the local council. Certain types of powers of attorney go further, allowing you to choose someone else to make decisions on your behalf, should you not be able to do so in the future.

There are two types of Lasting Power of Attorney Property and Financial Affairs Lasting Power of Attorney: this covers things such as managing day-today finances, debts, benefits (such as the attendance allowance and personal independent payments (PIP)), buying or selling property. It needs to be put in place and registered while the donor has mental capacity and it can be used both before and after the donor has lost capacity. Health and Welfare Lasting Power of Attorney: this covers issues such as NHS treatment, care and housing. Again, it needs to be put in place and registered while the donor has mental capacity but it can only be used after the donor has lost mental capacity

Who to choose as your attorney Most people appoint their husband, wife, partner, other family member or a close friend as their attorney. It must be someone you trust completely.

Setting up a power of attorney You can get the forms and guidance you need to create a lasting power of attorney online at: www.gov.uk/government/collections/lasting-powerof-attorney-forms Setting up a power of attorney is a big step. You should make sure you understand all the implications, and you may want to get advice from a solicitor.

Pay for a funeral in advance Funerals can be expensive, but as decisions are often made under emotional stress and with an imminent deadline, this isn’t the best of circumstances for family to be shopping around. Paying for a funeral in advance will spare relatives from facing the cost of your funeral, and will specify how you want things to be done, and what you would like to take place at your own funeral Put your important papers and copies of legal documents in one place. Tell a trusted family member or friend where you put all your important papers. You don’t need to tell this friend or family member about your personal affairs, but someone should know where you keep your papers in case of an emergency

W I L L S & E S TAT E P L A N N I N G

If you are concerned about losing your home to pay for care fees, we have a number of affordable solutions. If your assets including your home are over £23,250 you are liable for care fees!

Saxon Wills & Estate Planning are your local specialists in affordable Jargon Free legal services that protect you, your family & your assets. Lasting Powers of Attorneys. Deputyship Order when capacity has been lost.

Wills

Free Funeral Planner with every Will.

Property Trust

helps protect your property against care home fees.

Inheritance Tax & Probate. Equity Release Advice. Funeral Plans from a range of providers.

Choice of home visits, telephone apointments or virtual adviser system.

Tel: 01406 430 541 www.saxonwills.co.uk Email: enquiry@saxongroup.org

Covered by £2.5 million of indemnity insurance. 22

Learning disabilities ... Personal health budgets for people with learning disabilities

During the health check, the GP or practice nurse will carry out the following for the patient:

Personal health budgets offer a real opportunity to enable people with learning disabilities to live in their own homes or with their families, rather than in institutions.

• a general physical examination, including checking their weight, heart rate, blood pressure and taking blood and urine samples

Across England the NHS has already begun to offer personal health budgets and joint health and social care budgets to people with learning disabilities who have complex health needs or challenging behaviour. People with learning disabilities eligible for NHS Continuing Healthcare now have a right to have a personal health budget.

• assessing the patient’s behaviour, including asking questions about their lifestyle, and mental health • a check for epilepsy • a check on any prescribed medicines the patient is currently taking • a check on whether any chronic illnesses, such as asthma or diabetes, are being well managed

Everyone with a personal health budget can get support to think though how they would like to use their budget to meet their health and wellbeing needs.

• a review of any arrangements with other health professionals, such as physiotherapists or speech therapists

It is the responsibility of your CCG to advise people, and recommend a range of organisations who can offer local support.

The Annual Health Check may also be a good opportunity to review any transitional arrangements that takes place when the patient turns 18.

A personal health budget can be spent on any care or services that are set out in the care and support plan that has been put together with the NHS team or voluntary organisation working with the person – and this needs to be agreed by the CCG (clinical commissioning group).

• The GP or practice nurse will also provide the patient with any relevant health information, such as advice on healthy eating, exercise, contraception or stop smoking support.

Advocacy

Learning disabilities NHS annual health check

People with learning or physical disabilities can often struggle to be listened to and have their wishes understood.

The Annual Health Check Scheme is for adults and young people aged 14 or above with learning disabilities who need more health support and who may otherwise have health conditions that go undetected.

The British Institute of Learning Disabilities (BILD) works with people with learning disabilities and their families to make sure they have the right support to make choices and decisions about their own lives. www.bild.org.uk

People with learning disabilities often have difficulty in recognising illness, communicating their needs and using health services.

Mencap’s advocacy service enables people with a learning disability to speak up and make decisions about things that are important to them, while their Empower Me service provides personalised advocacy support for people with a learning disability. It aims to help people develop the skills, confidence and knowledge needed to voice concerns and secure rights. www.mencap.org.uk

Adults and young people aged 14 or above with learning disabilities who are known to their local authority social services, and who are registered with a GP who knows their medical history, should be invited by their GP practice to come for an Annual Health Check. The Annual Health Check lets the person with learning disabilities go to their GP practice and have aspects of their health checked. It also allows them to talk about anything that is worrying them.

Grow in Conﬁdence and independence at our day opportunities Centre in Market Rasen

For Adults with learning disabilities and complex behavioural needs Our popular day service provides a supportive and flexible approach to a wide range of life skills and social activities.

Games room to relax and chill out Equipped kitchen for cook and eat classes TV and computer rooms Organised activities Keep Fit, exercise and swimming Life Skills including literacy and numeracy classes We offer a full and varied daily programme including individual support provided by our in-house support team to help with activities such as gym, swimming, aqua aerobics, college and adult learning.

To find out more or to arrange a visit please contact our friendly team on

01673 844 423

Transport for people to get to and from our centre

or email: info@focusability.co.uk

www.focusability.co.uk POSITIVE • PROACTIVE • PERSONALISED

OPENING

SOON

Focus Ab il

ity

in Gainsbor ough

21 Union Street | Market Rasen | Lincolnshire | LN8 3AA 24

Choosing the right home care agency If you find it difficult to carry out personal care routines – such as washing or dressing – home care services can provide the extra support that you need. Home care services (also known as domiciliary care) provide carers or personal assistants who can visit you at home to help with a wide range of tasks. Everyone has a right to expect certain standards in their care. Your care services should help keep you safe and well, but also treat you with dignity and respect. The law states you should always be able to express a choice in who provides your care. Here is a list of questions you should ask a home care agency; ensure you get all the answers that you need.

About the carers • Will I have a regular carer? • What will happen if my regular carer is off sick? • What happens if a carer is unable to get to me because of adverse weather conditions or a traffic accident? • How many different carers are likely to visit me? • What sort of training do the carers receive? Do they have an induction period? How often is their training updated? • What qualifications do they have? • Will carers keep written records of the care that has been given, and accurate timesheets for me to sign? • Can copies of the records be sent to me if I want them?

About your needs • How will you match the most suitable carer to my needs? • Will you be able to find carer(s) that can visit at the time I need care? • What happens if a carer and myself are incompatible? Could a different carer be requested? • What happens in the event of a medical emergency? Will the agency carer stay with me until help comes? Will they notify me of any problems? • How will carers get into my home if I cannot answer the door? How will that information be kept secure?

About the agency • Do you have a standard contract for work with private clients? Can we see a copy? • What are your hourly charges? Are there any minimum charges (such as a minimum number of hours per week)? • What happens on weekends and bank holidays? Is care provided? Is there an additional charge at these times? • How is payment required – by cheque, direct debit or some other way? How often is payment required? Monthly or weekly?

• What insurance do you have to protect my home, for example, in the case of damage to property, the carer making a mistake, or the carer having an accident in my home? • How do you ensure quality of care is maintained? What are your quality assurance policies and procedures? • Who should I contact if I have problems with a carer or the service provided? • Is it possible to try you for a short trial period initially, to see how it works out?

The benefits and drawbacks of home care services The benefits ... Home comforts: they allow older people to stay in their own homes for longer. Time: they may prevent, or delay, a move into sheltered housing or a care home. Stability: your relative can maintain contact with friends and their local community. Peace of mind: for you, and your family, that your relative is being looked after and is not alone. Flexibility: home care services are flexible and your relative can have as little, or as much, help as they need. Care can be tailored to fit their needs. Agency responsibility: most care is provided by agencies, which means that the agency is responsible for vetting staff and will cover absences if necessary. Duty of care: local authorities have a duty of care to provide help to those with eligible needs. Standards: care agencies must be registered with national regulators who check that they are working to set standards and, in England, rate their services. Cost: receiving care at home might be a lot cheaper than moving into a care home, depending on the amount of care needed. Pets: if your relative has pets, they can continue to live with them.

The drawbacks ... Different staff: with an agency, although the aim is usually to provide consistency of care, sometimes different staff may be used in times of staff sickness, holiday or when there is a shortage of careworkers. Careworkers will try but might not always call at the arranged times (for example, if they have to deal with an emergency at their previous call), which can be particularly difficult if the older person needs to be helped to the toilet. Geographical limits: your relative’s choice of care services may be limited by what’s available in their area.

Live-in care Live-in care is an increasingly popular alternative to an elderly relative moving into a care home. It enables them to stay in their own home and meet their changing needs. For some people it offers a way of continuing to live as independently as possible at home in their local community. Live-in care might suit your relative for a number of reasons including if they need help with: • Companionship • Personal care, such as washing and dressing • Taking medication when other aids aren’t effective • Cooking / Housework • Support to manage the risk of falls and other risks at home • Caring for a pet • Trips out, such as to the doctor or hairdresser • Continuing to enjoy some lifelong passions. This option is also attractive to people who may become confused by a new environment and find it difficult to adapt to change. This particularly applies to people living with dementia, where continuity, routine and familiar surroundings are very reassuring, important and improve quality of life. Live-in care also provides the supervision that someone living with dementia might need to keep them safe.

LJM

Many live-in careworkers are specially trained to deal with such conditions as Dementia, Parkinson’s, Stroke, MS or Palliative Care. Some providers also offer live-in nursing staff. For couples, the cost of live-in care can be significantly less than a residential setting and loving partners are able to stay together. In some cases where one has dementia, they are separated in residential settings. Cost: it isn’t cheap to have live-in carers on call 24 hours a day, although with the introductions of personal budgets and direct payments it can be possible for live-in care to be state-funded, depending on eligibility. Also, live-in care fees can be lower than the price of a residential home. The arrangement can be particularly cost-effective for couples, because they pay once for a live-in carer, and twice over for places in a care home. Living arrangements: live-in careworkers will require a private room in the house for their own use. From the point of view of your relative, not everyone is comfortable with having a stranger living in their home and there could be tensions about living arrangements, depending on how they work in practice.

HOM E CA RE L I N C O L N

COMPASSIONATE CARE EXTRAORDINARY SERVICE

Outstanding Nurse led tailor made support to assist with your daily living, allowing you to stay independent in your own home We provide a range of professional ﬂexible care and support services to meet your needs, these include:

Personal Care Home Help Elderly Care Sensory Impairment

Companionship Hospital Discharge Dementia Care Mental Health Conditions

"Our passion is to help our clients be prepared for and to make the most of life by focusing on quality, experience and enjoyment." Our Team are passionate about providing good quality care, allowing people to stay in their own homes and live as comfortably and independently as possible.

Tel: 01522 700400 • www.ljmhomecarelincoln.co.uk

LJM Home ca CQC ov re Limited erall rat ing

Good

Lancaster House | Wigsley Road | North Scarle | Lincoln | LN6 9HD

Choosing the right care home Care homes may be arranged through the local authority but many people will want to arrange them independently. It is a good idea to visit several homes before making a choice. Make sure you spend enough time in each home to get a good idea of what it is like. The benefits and drawbacks of care homes If your needs can no longer be met at home, there are benefits to moving to a care home. Although there may be downsides too, knowing what to expect can help you make realistic decisions.

The benefits ...  Safety: there is always someone around.  Staff on duty 24/7: in a residential care home, someone is on call at night. In a nursing home, care is provided 24 hours a day.  A room of their own room: your relative can usually personalise this with their own furniture, pictures and ornaments.  Meals: regular meals provided and nutritional needs met.  Companionship: opportunity to socialise with others of their own age and take part in organised activities or outings, where available.  Peace of mind for family that a vulnerable older relative is being taken care of and is not living alone.  Supervision of medication.  No worries about household bills or upkeep.  Better living conditions: the physical environment may be better – safe, warm and clean.

The drawbacks ...  Choice: there may be a limited choice of homes with a vacancy for your relative, depending on their circumstances.  Unfamiliar surroundings.  Loneliness and loss of contact with neighbours and old friends.

 Loss of independence, although a good home should encourage your relative to be as independent as they can be.  Lack of privacy: this might be difficult for your relative to adjust to.  Small living space: your relative won’t be able to take all of their furniture and personal possessions with them.  Variations in care: all homes have to achieve a minimum standard to ensure they can be registered, but quality of care may vary from home to home. Doing your research, and asking around for recommendations, should help you avoid the less suitable ones (see Choosing a care home).  Cost: care homes can be very costly, particularly if you have to fund your own care. If relying on local authority funding, you must be assessed as needing a care home. Sometimes you and the local authority might disagree on what is needed.

Planning ahead for respite care Remember that the need for respite care can occur suddenly, so there won’t always be lots of time to research and make decisions. So, it is worth checking what’s available in the area, before you need help. You might want to make a list of local agencies who can provide care at short notice or local care homes that offer respite care

Choice of accommodation The law says that where the local authority is funding accommodation it must allow the person entering residential care to choose which care home they would prefer.

 Emotional effect: families can feel guilty that they are not looking after their relative themselves, even though this may no longer be practical.  Your relative may feel rejected: it can help if you talk things through beforehand, possibly explaining that you or other family members are unable to give them the care that they need. Regular contact once they’ve moved in will also help.

The Cinnamon Trust

SPECIALIST CHARITY FOR OLDER PEOPLE AND THEIR PETS

Tel: 01736 757 900 • www.cinnamon.org.uk

YOUR home or care home? You do have a choice… Our expert care workers live with you 24/7 as a companion, carer and friend. We offer a genuine alternative to residential home care. Our mission is to give elderly and vulnerable adults the opportunity to remain safely in their own homes by providing 24 hour, live-in care. Each carer is matched to you based on overall care needs, personality, hobbies and interests, which means there’s some common ground from day one and genuine friendships can blossom. Maybe you’re cared for by a family member who needs a break, or you need help getting back on your feet after a hospital stay. Perhaps you simply require a companion to help with day-to-day tasks such as cooking, cleaning and shopping. Our packages cover all this and range from short term solutions through to ongoing support. We also offer complex care packages for those with more advanced care needs such as Dementia, stroke, Parkinson’s and palliative end-of-life care.

Because our care packages are tailored to meet your individual needs, we ensure you retain as much independence and dignity as possible.

The standard of care and attention to detail making sure Mum was well cared for and had all she needed was excellent. They took time to get to know Mum, listen to her stories, look at photos with her, learn her likes and dislikes and show an interest in Mum’s life experiences. Joanne L. - August 2016

Our live-in companion and care packages start from just £695 p/w To find out more contact Tony on 07470 372 666 or 01636 314 027 or visit www.promedica24.co.uk/nottinghamandlincolnshire 28

Care at Home

Nursing Homes

Age UK Lincoln & Kesteven 36 Park Street, Lincoln LN1 1UQ T. 01522 696000

Helping Hands Nurses Agency 47 Salisbury Drive, Bracebridge Heath, Lincoln LN4 2SW T. 0843 6344441

Altham Court Care Home Altham Terrace Lincoln LN6 7SP T. 01522 511373

Harvest House Nursing Home 126 Carholme Road, Lincoln LN1 1SP T. 01522 513202

Allied Healthcare Lincoln Suite 2, Crofton Close, Allenby IE, Lincoln LN3 4NL T. 01522 753290

Housing & Support Solutions 8-11 Hillcroft Business Park, Whisby Road, Lincoln LN6 3QT T. 01522 683857

Bassingham Care Centre 2 Lincoln Road, Bassingham, Lincoln LN5 9HE T. 01522 788215

Healthlinc Apartments Cliff Road, Welton, Lincoln LN2 3JN T. 01673 862000

Ambassador HomeCare Ltd Unit J3 The Point, Weaver Road, Lincoln LN6 3QN T. 01522 528455

Mears Care Lincoln The Point Office Park, Weaver Road, Lincoln LN6 3QN T. 01522 705607

Blair House Skirth Road, Billinghay, Lincoln LN4 4AY T. 01526 860432

Martin Hall Nursing Home High Street, Martin by Timberland, Lincoln LN4 3QY T. 01526 378251

Autism Care Community Services Jasmin Wk, Birchwood SC, Lincoln LN6 0QY T. 01526 322444

Namron Care Provider Ltd 1 Holly Street, Lincoln LN5 8RS T. 01522 528820

Bunkers Hill Care Home 1 Ross Close, Off Carlton Boulevard, Lincoln LN2 4WQ T. 01522 575139

Roman Wharf Nursing Home 1 Roman Wharf, Lincoln LN1 1SN T. 01522 524808

Beech House Witham Park, Waterside South, Lincoln LN5 7JH T. 01522 308824

Navigation Support & Care Services Ltd 1 Carlton Mews, The Carlton Centre, Lincoln LN2 4FJ T. 01522 539626

Cathedral Nursing Home 23 Nettleham Road, Lincoln LN2 1RQ T. 01522 526715

Swanholme Court Eccleshare Court, Ashby Avenue, Lincoln LN6 0ED T. 01522 689400

Bluebird Care Lincoln Ample House, 76A South Park, Lincoln LN5 8ES T. 01522 538656

Sagecare Birchwood Shopping Centre, Jasmin Road, Lincoln LN6 0QB T. 07779 663140

Cherry Tree Lodge 133 Macaulay Drive, Lincoln LN2 4ET T. 01522 545580

Tennyson Wharf Park Lane, Burton Waters, Lincoln LN1 2ZD T. 01522 848747

Butterflies Care & Support Ltd 2 Eastfield, Sturton By Stow, Lincoln LN1 2DT T. 07538 742693

Sevacare Eagle House, Exchange Road Lincoln LN6 3JZ T. 01522 525000

Cheyne House Nursing Main Road, North Carlton, Lincoln LN1 2RR T. 01522 730078

Welbourn Hall Nursing Home Hall Lane, Welbourn, Lincoln LN5 0NN T. 01400 272771

Care 4 U Services Ltd Greetwell Place, 2 Lime Kiln Way, Lincoln LN2 4US T. 01522 704504

The Cottage Residential Home Nocton Hall, Nocton, Lincoln LN4 2BA T. 01526 320887

Eastholme Care Home 74-75 South Park, Lincoln LN5 8ES T. 01522 521956

White Gables Lincoln Road, Skellingthorpe, Lincoln LN6 5SA T. 01522 693790

Carewatch Eco One, Highcliffe Business Park, Lincoln LN1 2YQ T. 01522 544580

Tripple Health Care Services 24 Redhall Drive, Bracebridge Heath, Lincoln LN4 2JS T. 07961 411757

Eccleshare Court Ashby Avenue, Lincoln LN6 0ED T. 01522 689400

Willow Court Croft Lane, Cherry Willingham, Lincoln LN3 4JW T. 01522 595391

Gables Manor Ingleby, Saxilby, Lincoln LN1 2PQ T. 01522 704250

Woodview 127 Lincoln Road, Branston, Lincoln LN4 1NT T. 01522 790604

Grosvenor Hall Care Home Newark Road, Lincoln LN5 8QJ T. 01522 528870 Notice: Always read the most recent CQC inspection report. Ratings are updated regularly. Data correct at time of print date. 29

Nursing Homes

Residential

An Caladh House 4 Church Hill, Washingborough Lincoln LN4 1EH T. 01522 790110

Kirk House 2 Lincoln Road, Dorrington LN4 3PT T. 01526 833569

Saxilby House 9-15 Highfield Road, Saxilby LN1 2QP T. 01522 704025

The Limes Care Home Main Street, Scopwick, Lincoln LN4 3NW 01526 321748

Ashley Court 1 Ashley Court, Boundary Street, Lincoln LN5 8PQ T. 01522 539247

Lindum Park House 1-2 Lindum Road, Lincoln LN2 1NN T. 01522 545099

Scorer Street 122 Scorer Street, Lincoln LN5 7SX T. 01522 804167

The Oaks 51 Station Road, Bardney, Lincoln LN3 5UD T. 01749 676724

Autism Care Limited Heath Farm, Ashby De La Launde, LN4 3JD T. 01526 322444

Monson Retirement Home 9-11 Monson Street, Lincoln LN5 7RZ T. 01522 520643

St Michaels High Street, Waddington Lincoln LN5 9RF T. 01522 723292

The Old Hall Chapel Road, Fiskerton LN3 4HD T. 01522 595395

Beckfield House Station Road, Heighington, Lincoln LN4 1QJ T. 01522 790314

Nightingale House Main Road, Bucknall, Lincoln LN10 5DT T. 01526 388261

Tamar House 5 Riseholme Road, Lincoln LN1 3SN T. 01522 524093

The Old Rectory Sturton Road, Saxilby LN1 2PG T. 01522 702346

Brambles 53 Station Road, Bardney, Lincoln LN3 5UD T. 01526 399868

Orchard Lodge Kirk House, 2 Lincoln Road, Dorrington, Lincoln LN4 3PT T. 07792 738804

The Cottage Residential Home Nocton Hall, Nocton, Lincoln LN4 2BA T. 01526 320887

The Reeds 2 Lincoln Road, Dorrington, Lincoln LN4 3PT T. 01479 676724

Bramhall 1 Butt Lane, Tattershall, Lincoln LN4 4NL T. 01526 342632

OSJCT Boultham Park House Rookery Lane, Lincoln LN6 7PH T. 01522 681500

The Cottage Specialist Residential Service 31 Norbeck Lane, Welton, Lincoln LN2 3JP T. 01673 862000

Tigh Allene 2A Church Hill, Washingborough LN4 1EH T. 01522 797947

Brantley Manor Care Home Brant Road, Lincoln LN5 8RX T. 01522 543866

OSJCT Hartsholme House, Ashby Avenue, Lincoln LN6 0ED T. 01522 683583

The Grove Care Centre 14 Church Road, Skellingthorpe, Lincoln LN6 5UW T. 01522 500710

Toray Pines School Lane, Coningsby LN4 4SJ T. 01526 344361

Broughton House & College 12 High Street, Brant Broughton LN5 0SL T. 01400 272929

Redcote House Redcote Drive, Lincoln LN6 7HQ T. 01522 500796

The Haven Care Home 19 Lincoln Road, Metheringham, Lincoln LN4 3EF T. 01526 322051

Welbourn Manor Care Centre High Street, Welbourn, Lincoln LN5 0NH T. 01400 272221

Canwick Court Care Centre 78 South Park Lincoln LN5 8ES T. 01522 544595

Ridgeway Care Centre 2-6 The Avenue, Lincoln LN1 1PB T. 01522 530552

The Hawthorns 53 Station Road, Bardney LN3 5UD T. 01526 399868

West Dean Care Home 77-79 Yarborough Road, Lincoln LN1 1HS T. 01522 568248

Canwick House Care Home Hall Drive, Canwick, Lincoln LN4 2RG T. 01522 522275

Ruckland Court 1 Ruckland Court, Ruckland Avenue, Lincoln LN1 3TP T. 01522 530217

The Hollies The Hawthorns, 53 Station Road, Lincoln LN3 5UD T. 07817 946026

Notice: Always read the most recent CQC inspection report. Ratings are updated regularly. Data correct at time of print date. 30

Care at Home

Nursing Homes

Residential

An Darach Care The Old Vicarage, 61 High Street, Swinderby LN6 9LU T. 01522 868279

Ashfield Lodge Ashfield Road, Sleaford NG34 7DZ T. 01529 307330

An Darach House 22 School Lane, North Scarle LN6 9EY T. 01522 778851

Neale Court Neale Road, North Hykeham LN6 9UA T. 01522 682201

Bspoke Social Care 19 The Forum, North Hykeham LN6 8HW T. 07919 597073

Chesterfield House 411 Newark Road, North Hykeham LN6 9SP T. 01522 692607

Ashdene Care Home 89 Eastgate, Sleaford NG34 7EE T. 01529 304872

Roxholm Hall Care Centre Roxholm, Sleaford NG34 8ND T. 01526 832128

Forget Me Not Home Care The Old Hall, 1 High Street, Sleaford NG34 0QA T. 01529 240335

Courtlands Lodge 25 Langley Road, North Hykeham LN6 9RX T. 01522 693800

Byards Keep Greylees, Sleaford NG34 8XT 01529 488931

Suillean House 77 Sleaford Road, Heckington, Sleaford NG34 9QP T. 01529 461066

Lincolnshire Partnership NHS FT Units 8-9, The Point, Lions Way, Sleaford NG34 8GG T. 01529 222220

Eagle Nursing Home The Old Rectory, High Street, Lincoln LN6 9DL T. 01522 868403

Cherry Tree Lodge 34 Station Road, Ruskington, Sleaford NG34 9DA T. 01526 830803

Swallow Lodge Fen Lane, North Hykeham LN6 8UZ T. 01522 300430

St Andrewâ&#x20AC;&#x2122;s Main Street, Ewerby, Sleaford NG34 9PL T. 01529 460286

Five Bells Residential Home 28 Market Place, Folkingham, Sleaford NG34 0SF T. 01529 497412

Tigh Coilean 5 Thorpe Lane, South Hykeham LN6 9NW T. 01522 690525

Greenacres Care Home 71 Cameron Street, Heckington, Sleaford NG34 9RP T. 01529 460935

Village Farm Norton Disney LN6 9JS T. 01522 789354

LJM - Homecare Lincoln Lancaster House Wigsley Road, Lincoln LN6 9HD T. 01522 700400 Prestige Nursing Sleaford 1 Navigation Wharf Carre Street, Sleaford NG34 7TW T. 01529 414818 Swallow Lodge Fen Lane North Hykeham LN6 8UZ T. 01522 300430 Voyage Ancaster Mews, Greylees, Sleaford NG34 8XT T. 01225 808423 Witham Valley Care Group Newark Road, Norton Disney, Lincoln LN6 9JS T. 01522 789776

Notice: Always read the most recent CQC inspection report. Ratings are updated regularly. Data correct at time of print date. 31

Residential

Care at Home

Nursing Homes

Residential

Blossoming Hearts Home Care 37 First Avenue, Grantham NG31 9TL T. 01476 400308

Braeburn Lodge Braeburn Road, Deeping St James PE6 8GP T. 01778 752500

20 Towngate East Market Deeping, PE6 8DR T. 01778 342091

SENSE 36 Bramley Road, Market Deeping PE6 8JG T.01778 348125

Bluebird Care 16 Wharf Road, Stamford PE9 2EB T. 01780 480881

Harrowby Lodge 4 Harrowby Lane, Grantham NG31 9HX T. 01476 568505

Apple Trees Care & Reablement Centre Arlington Gardens, Grantham NG31 7GQ T. 01476 542700

SENSE 92 Black Prince Avenue, Market Deeping PE6 8LU T. 01778 344215

East Midlands Domiciliary Care Branch Oxford Hall, Oxford Street, Grantham NG31 6HQ T. 01476 513564

Holland House 35 Church Street, Market Deeping PE6 8AN T. 01778 345677

Avery Lodge 37 Beacon Lane, Grantham NG31 9DN T. 01476 590674

SENSE 32a Broadgate Lane, Deeping St James PE6 8NW T.01778 380522

For You Healthcare Limited 50 Church Street, Deeping St James PE6 8HD T. 01778 219062

Kings Court Nursing Home Church Street, Grantham NG31 6RR T. 01476 576928

Castlegate House Residential Home 49 Castlegate, Grantham NG31 6SN T. 01476 560800

SENSE Manor Court, 72 Church St, Market Deeping PE6 8AL T. 01778 343617

Gilder Care Ltd 8-9 Withambrook Pk, Londonthorpe Rd, Grantham NG31 9ST T. 01476 978077

Newton House 148 Barrowby Road, Grantham NG31 8AF T. 01476 578072

Harrow Street 18 Harrow Street, Grantham NG31 6HF T. 01476 574429

SENSE Manor House, 72 Church St, Market Deeping PE6 8AL T. 01778 343768

Helping Hand Autumn Park Business Centre, Dysart Rd, Grantham NG31 7EU T. 01476 512394

Priory Court Priory Road, Stamford PE9 2EU T. 01780 766130

Millfield House 13 Back Lane, Colsterworth, Grantham NG33 5NJ T. 01476 860270

Tallington Care Home Main Road, Tallington, Stamford PE9 4RP T. 01780 740314

Lily Mae Homecare Limited Office 9; 111 Spalding Road, Deeping St James PE6 8SD T. 07541 101172

The Red House 11 Emlyns Street, Stamford PE9 1QP T. 01778 380756

OSJCT - Gregory House Welby Gardens, Grantham NG31 8BN T. 01476 562192

The Laurels 45 High Street, Market Deeping PE6 8ED T. 01778 344414

Meadows Homecare Services 10 Swinegate, Grantham NG31 6RJ T. 01476 561184

SENSE 25 Horsegate, Deeping St James PE6 8EN T. 01778 347037

Mulberry Home Care Byrd Associates Ltd, 52 Church Street, Market Deeping PE6 8AL T. 01778 343060 The Grey House Office 12, 3 Broad Street, Stamford PE9 1PG T. 01780 489227 Thera Trust The West House, Alpha Court, Swingbridge Rd, Grantham NG31 7XT T. 03003 031280 Notice: Always read the most recent CQC inspection report. Ratings are updated regularly. Data correct at time of print date. 32

Care at Home

Nursing Homes

Amara Care Limited Artemis House, 25 High Street, Kirton Lindsey DN21 4LX T. 01652 648436

Blyton Court 3 Laughton Road, Blyton, Gainsborough DN21 3LG T. 01427 628791

Howson Care Centre Marton Road, Willingham-by-Stow Gainsborough DN21 5JU T. 01427 788283

Blythe House Lincoln Road, Faldingworth LN8 3SF T. 01522 868279

Amber Care 20 King Street, Market Rasen LN8 3BB T. 01673 308501

Blenheim Care Centres Hemswell Cliff, Gainsborough DN21 5TJ T. 01427 668175

Laughton Croft Gainsborough Road, Scotter Common, Gainsborough DN21 3JF T. 01724 762678

Chestnut House 62 High Street, Marton DN21 5AW T. 01427 718272

FocusAbility Support and Care Services 21 Union Street, Market Rasen LN8 3AA T. 01673 844423

Drovers Call 186 Lea Road, Gainsborough DN21 1AN T. 01427 678300

Middlefield House Middlefield Lane, Gainsborough DN21 1TY T. 01427 615577

Glebe House 7 South Dale, Caistor, Market Rasen LN7 6LS T. 01472 852282

Grosvenor House Care Home 19 Back Street, East Stockwith Gainsborough DN21 3DL T. 01427 616950

Eliot House Crooked Billet Street, Morton, Gainsborough DN21 3AH T. 01427 617545

Nettleton Manor Moortown Road, Nettleton, Market Rasen LN7 6HX T. 01472 851230

Kingsway Clayton House 9-11 Lea Road, Gainsborough DN21 1LW T. 01427 613730

North Warren House North Warren Road, Gainsborough DN21 2TU T. 01427 612171

Ferndene Care Home Parksprings Road, Gainsborough DN21 1NY T. 01427 810700

The Manor Nursing Home Dog & Duck Lane, Morton Gainsborough DN21 3BB T. 01427 612796

Middlegate Lodge Horncastle Road, Market Rasen LN7 6JG T. 01472 852282

Foxby Hill Care Home Foxby Hill, Gainsborough DN21 1PN T. 01427 611231

Lowfield House 39 Cornwall Street, Kirton in Lindsey DN21 4EH T. 01652 648835

OSJCT - The Poplars Chapman Street, Market Rasen LN8 3DS T. 01673 843319

Glengarriff House 8 King Street, Market Rasen LN8 3BB T. 01673 844091

The Huntercombe Centre High Street, Redbourne, Gainsborough DN21 4QU T. 01652 648581

St Oggs 14 Front Street, Morton, Gainsborough DN21 3AA T. 01427 617173

Grosvenor House 19 Back Street, East Stockwith Gainsborough DN21 3DL T. 01427 616950

The Laurels Nursing Home Lincoln Road, Holton-cum-Beckering, Market Rasen LN8 5NG T. 01673 858680

The Manor The Green, Scotter, Gainsborough DN21 3UD T. 01724 764884

Hill House Care Home Sand Lane, Osgodby, Market Rasen LN8 3TE T. 01673 843407

Residential

Tigh Bruadair Summer Hill, Gainsborough DN21 1HQ T. 01427 611541 Waterloo House Walesby Road, Market Rasen LN8 3EX T. 01673 842343 Willan House Stainfield, Wragby, Market Rasen LN8 5JL T. 01526 398785

Notice: Always read the most recent CQC inspection report. Ratings are updated regularly. Data correct at time of print date. 33

Gosberton House

Rayleigh House

Nursing & Residential Home

Residential Care Home for the Elderly

A warm welcome awaits you ...

Being a relatively small home allows us to provide individual personal care to a high standard. We welcome you to Rayleigh House to learn more about the accommodation on offer. • • • • • •

Respite & Shorts Stays Long Term Residential Convalescent Care End of Life Care Dementia Care Day Care to suit individual needs

Residential | Convalescent | Pallative | Terminal Care

Rayleigh House CQC overall rating

DAY CARE FACILITIES

Come and join us for the day. Enjoy a home cooked 2 course hot lunch. Participate in our daily activities, from crafts to quizzes, something for everyone. Daycare from Monday to Friday - 10.00am to 3.00pm. Bathing facilities also available. Transport PRE-BOOKABLE RESPITE ROOM to and Our spacious respite room can be booked in from your home advance from 1 night to 2 weeks or more.

Good

Care as it should be

Please call in for an informal chat or visit and look round with no obligations

For further information please call and ask for Sandra

Email: info@rayleighhouse.com • www.rayleighhouse.com

Tel: 01775 840581 www.gosbertonhouse.co.uk

17 Derby Avenue | Skegness | Lincolnshire | PE25 3DH

Westhorpe Road | Gosberton | Spalding | Lincolnshire | PE11 4EW

Call 01754 764382

Gosberton House Care Home CQC overall rating

Good

Residential Respite Care at Scotts View Carers Break Caravans enabling families and Carers to holiday together Freshly prepared food and special diets catered for

Drop by for a e welcom it is v

Dedicated care team to provide support with personal care and days out Regulated and fully compliant with CQC Transport pick up and drop off in our mini bus

Scotts View at South Farm

Scott's View at South Farm CQC overall rating

Your First Choice for Respite Care in Lincolnshire

Good

Everyone deserves a break from time to time

Peaceful seaside resort with an impressive award-winning beach, set in 5 acres of tranquil settings

Tel: 01507 443746

www.southfarmsuttononsea.com Huttoft Road | Sutton On Sea | Mablethorpe | Lincolnshire | LN12 2RU 34

Useful numbers for support in your area Lincolnshire Information about the council and its services. Tel: 01522 552222 www.lincolnshire.gov.uk

Have your say on health and social care in Lincolnshire. Tel: 01205 820892 www.healthwatchlincolnshire.co.uk

Free, confidential, impartial advice. Tel: 0344 411 1444 www.citizensadvice.org.uk

www.ageuk.org.uk/bostonandsouthholland Tel: 01205 364 161 www.ageuk.org.uk/lincolnandkesteven Tel: 01522 696 000

Carers FIRST

Lincolnshire Community Volunteer Service

Working in partnership with Lincolnshire County Council’s Customer Service Centre, providng an extensive telephone service delivering advice and information on all council services which includes the gateway to accessing carer support. Tel: 01522 782224 www.carersfirst.org.uk

LCVS support community groups to get established, survive and thrive by providing help and guidance with paperwork and governance, resources, sourcing funding and finding and training volunteers Tel:- 01205 510888 www.lincolnshirecvs.org.uk

Free, confidential, impartial advice. Tel: 01522 692681 www.alzheimers.org.uk

Monday–Friday 9.00am–8.00m For confidential cancer information and support. Tel: 0808 808 00 00 www.macmillan.org.uk

Butterfly Hospice Trust

We provide specialist care and support for the people of North East Lincolnshire who have life-limiting illnesses, and their families. Tel: 01205 311222 www.butterflyhospice.com

Providing specialist palliative care so everyone can receive the support they need to live well Tel: 01522 511566 www.stbarnabashospice.co.uk

Responsible for commissioning health and social care services for people in South Lincolnshire. Tel: 01522 573939 www.southlincolnshireccg.nhs.uk

Responsible for commissioning health and social care services for people in East Lincolnshire. Tel: 01522 515308 www.lincolnshireeastccg.nhs.uk

Support and advice for people living with mental ilness. Tel: 0300 5000 927 (Mon-Fri, 9.30am-4pm) www.rethink.org

Information on child and adolescent mental health. Services for parents and professionals. Tel: Parents' helpline: 0808 802 5544 (Mon-Fri, 9.30am-4pm) wwww.youngminds.org.uk

Confidential support for people experiencing feelings of distress or despair. Tel: 116 123 (24-hour free helpline) www.samaritans.org

Free counselling service for children & young people until their 19th birthday. Tel: 0800 1111 www.childline.org.uk

MS can be tough to deal with, especially when you've just been diagnosed. But you're not alone. Tel: 0808 800 8000 www.mssociety.org.uk

Parkinson's is a support and research charity, working to find a cure and improve life for everyone affected by Parkinson's. Tel: 0808 800 0303 www.parkinsons.org.uk

y Formerl e called th RNID

Provides a range of services for people with a hearing impairment. Tel: 01476 589513 Text: 07710 155104 www.actiononhearingloss.org.uk

Lincoln & Lindsey Blind Society

For impartial, confidential advice and support on autism for anyone affected by, or researching autism. Tel: 0808 800 4104 www.autism.org.uk

Mencap is a UK charity for people with a learning disability. We support their families and carers. Tel: 0808 808 1111

Responsible for commissioning health and social care services for people in South West Lincolnshire. Tel: 01476 406578 www.southwestlincolnshireccg.nhs.uk

Responsible for commissioning health and social care services for people in West Lincolnshire. Tel: 01522 513355 www.lincolnshirewestccg.nhs.uk

Serving visually impaired people since 1921. Tel: 01507 605604

www.llbs.co.uk

www.mencap.org.uk

Town & Country Care Care & Support in your own home, when you need it

Do you have a family member, friend or neighbour that: is frail has a disability has a chronic illness has a mental illness

re ountry Ca C d n a n w To ting erall ra v o C Q C

Good

help o t e r e h e r a e Then w flexible care

ange of We provide a r eet your m o t s e ic v r e s and support oston, B t u o h g u o r h t needs g villages. in d n u o r r u s d Grantham an

These include:

The Ridlingtons Day Centre

• Entertainment & activities • Freshly prepared meals

Meet ne w people a nd make n ew friends

• Transport available to and from centre for residents in Boston • Every Tuesday, Wednesday & Thursday

Call 01205 368449

Sibsey Lane | Boston | Lincolnshire | PE21 6HB

Complex & Palliative Care Providing Quality Dementia & Elderly Care Care and Suppor t in Community Support & Escort Services the community Home from Hospital & Convalescence If you would like to find ou t more, please contact us an d w e w ill be Personal Care Services happy to help: The Town and Coun Carers Breaks try Care Team Sibsey Lane, Boston , Lincolnshire, PE21 Day or night 7 days a week 6HB Email: Support when caring ends townandcountrycar e@aol.c o.uk

www.townandcountrycareboston.co.uk

01205 354329