Northamptonshire Carers Celebrating 25 years of supporting local Carers in Northamptonshire
CARERS SUPPORT & CARE NAVIGATION GUIDE Helping you get the best out of your health and social care services
Carers Support
Carers Cafes
Breaks for Carers
Respite Care
Health & Wellbeing
Community Based
Help & Advice
Financial Information
Covering:
Corby and Kettering
Genii Home Care & Lifestyle Services Because you and your loved ones deserve the best possible care and support.
If you require specialist care and support at home, Genii Home Care & Lifestyle Services delivers a care service to help you with your short-term or long-term needs. Every care package we provide is unique, which is why we ensure our highly skilled Carers are trained to meet your individual and lifestyle needs.
Dementia Care
Hospital Discharge
Practical Support and Help at Home
From one visit a week, to ďŹ ve visits a day, we offer a wide-range of care and support services. 24 hour care and overnight care services also available. If you have any questions or would like more information, we'd be happy to help.
Fully C o & Regu mpliant lated b y
Genii Ho Lifestyle me Care and Services Limited
www.geniihomecare.co.uk
Peterbridge House | The Lakes | Northampton | NN4 7HB
UKHCA
UNITED KINGDOM
HOME CARE ASSOCIATION
Contents Northamptonshire Carers
1-2
Dementia Care Advice Services
3-4
Recognising Mental Health & Support
5-6
Hospital Discharge - Know Your Rights
7-8
NHS Care - Know Your Rights
9 - 10
Carers in Employment - Know your Rights
11
Carers Voice Needs Your Support
12
Primary Care, GPs, GP Surgeries and Pharmacies
13 - 14
Northamptonshire Young Carers Services
15 - 16
Taking a Break from Caring
17 - 18
Northamptonshire Carers - Breaks for Carers
19 - 20
How Domiciliary Care Services Can Help
21 - 22
Putting Your Affairs in Order
23 - 24
How to Choose a Good Care Home
25 - 26
Care Homes in Corby and Kettering
27 - 28
Useful Numbers for Support in Your Area
39 - 30
Every Day First Aid
31 - 32
Disclaimer Whilst we have taken every care in compiling this publication, the publishers and promoters cannot accept responsibility for any inaccuracies. All listings are supplied via the Care Quality Commission (CQC) and NHS Choices. All signposting services are up to date as of May 2018. This Directory contains advertising from businesses who are offered the opportunity to reach potential customers through inclusion. However, any information provided by a company or organisation does not carry endorsement or approval of any product or service.
A big thank you to all the sponsors.
Another quality publication by Healthcare Publications If you require extra copies of this directory or are interested in advertising in future editions please email Healthcare Publications on admin@healthcarepublications.org or visit www.hcpublications.org
If someone relies on you because they are ill, disabled, have issues with their mental health, drugs or alcohol or are just slowing down with age, you should recognise yourself as a Carer. We have been carrying out Carers Assessments for Northamptonshire County Council for many years. The legal right to an assessment for Carers has been reinforced in the 2014 Care Act and we are continuing to work with the County Council to provide these.
There are many ways to have a Carers Assessment ... We offer an online-self assessment which may be a good option if you are busy during office hours or are looking primarily for advice and information. Our Carers Support Line can provide a telephone assessment which again is ideal for those who want quick access to advice and information. We have a team of Carer Support Workers who are based throughout the county and can complete a Carers Assessment with you. You can self-refer or refer someone else (with their consent). It is important that all Carers get the help and support they need and deserve. This can mean Carers are able to maintain a life outside of their caring responsibilities.
1
How will an assessment help? As a relative, spouse, partner or friend, you will have a great deal of experience and understanding of the person you care for. A Carers’ Assessment will identify ways that you can be assisted in your caring role. You may be entitled to a Carer’s Personal Budget to help you to continue in your caring role.
Support line Our Carers Support Line provides a confidential service to support the needs of Carers, including Parent Carers. The service can be accessed by Carers, professionals or anyone with a Carer related enquiry or issue. Tel: 01933 677907 Lines are open Monday - Friday, 9am - 5pm
Our Support Line provides: A listening ear and emotional support Signposting and referral to other organisations One-to-one telephone support
Carers Support Line Do you care for someone?
Northamptonshire Carers are here to support those who care for a loved one with a disability, long-term physical or mental health condition Our Carers Support Line provides a listening ear; practical advice and access to our wide range of services:
Carers Assessments • Support Groups & Carers Cafes
Access to Carers Assessments
Choir & Ukelele Groups • Activities, Breaks & Sitting Service
Information and advice
The support of other Carers • Dementia Care Advice Service
Access to the Dementia Care Advice Service Ongoing support Peer Support Access to Carers Sitting Services Our Support Line workers will do their best to respond to Carers and Carer related enquiries no matter how diverse.
NHS Carers Direct Helpline If you need someone to talk to at weekends or in the evening, the NHS’s Carers Direct helpline is open. NHS Carers Direct Helpline: 0300 123 1053
Support Workers based within Mental Health Teams Support for Parent Carers Dedicated Young Carer & Young Adult Carers Teams Teams based in Northampton & Kettering General Hospitals We rely on donations to deliver our services. Why not become a friend of Northamptonshire Carers and make a regular donation? Contact us or view our website for more details on how you can support us in supporting more Carers in the county.
What areas does Carers Direct cover? The Carers Direct helpline doesn’t provide personal financial, medical or legal advice and doesn’t provide casework, advocacy, representation or counselling.
The Carers Direct helpline is open seven days a week The helpline is open from 9.00am-8.00pm Monday to Friday, and from 11.00am - 4.00pm at weekends. The helpline is closed on bank holidays.
Carers Support Line 01933 677907
Lines are open: Monday - Friday | 9.00am - 5.00pm
Hosptial Teams: Kettering: 01536 493622 | Northampton: 01604 544274 Email: carers@northamptonshire-carers.org
www.northamptonshire-carers.org NorthamptonshireCarer
@NorthantsCarers
northamptonshirecarers
Registered Charity No. 1061417. Images courtesy of Carers Trust
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Dementia Care Advice Service People with dementia can feel vulnerable as their condition progresses and they increasingly rely on other people to do things for them. It is important that people who have dementia feel reassured and supported, while retaining some level of independence. After a diagnosis Having concerns about your memory or that of a loved one is a worrying time and having it confirmed by a diagnosis of dementia, equally so. We can provide someone to talk to about how you feel but many people will also have practical questions. Northamptonshire Carers are working in partnership with the Alzheimer’s Society to provide support for both people living with dementia and their Carers. Referring to us is easy and we accept referrals from professionals and families alike. Support Line: 01933 677907 Email: carers@northamptonshire-carers.org Email for NHS professionals: carer.referral@nhs.net Post: 123 Midland Rd, Wellingborough NN8 1LU www.northamptonshire-carers.org www.alzheimers.org.uk
Memory Matters Groups - Corby & Kettering Memory Matters offers a reassuring, confidential and safe place to talk to others about how dementia affects your life. Come along and make new friends, share experiences and be honest, without fear or embarrassment. Get tips from group members on how to support someone with dementia, as well as how to keep looking after yourself and have your questions answered by our highly skilled, compassionate and experienced staff who run the sessions.
People with dementia live in your area, probably on your street, possibly amongst your friends and close neighbours. People with dementia may visit your shop, business or workplace. Common signs of dementia are confusion, forgetfulness, struggling to find words and repetitiveness. This can make everyday situations stressful. A person with dementia may need extra assistance to help them use your services or help them with everyday things.
Speak clearly • Speak clearly, calmly and slowly to allow the person time to understand information. • Use simple, short sentences and avoid direct questions. • Keep choices to a minimum and don’t raise your voice. • Where possible, talk in a non-distracting place or find a quiet corner.
Think about your body language • •
People with dementia may find it difficult to understand what is being said, but can be quick to interpret the message on people’s faces and may still be aware of body language. Make sure you are at the person’s level, use a friendly tone and respect personal space.
Show respect and patience
Corby West Glebe Pavilion, West Glebe Park, Cottingham Road, Corby NN17 1SZ 2nd Wednesday of the month -10.00am - 12.00pm
• Adapt what you are saying if the person with dementia does not understand. • Don’t rush, and try to go at their pace.
Kettering Ise Lodge Community Centre, St Vincent’s Avenue, Kettering NN15 3DR 4th Tuesday of the month - 10.30am - 12.30pm
• •
Listen carefully to what the person has to say, giving plenty of encouragement, whilst looking out for other clues of what they might be trying to communicate. Allow them time to find the words to tell you what they want.
Memory Matters Groups Side by Side
Noise
Keeping an active social life is key to helping someone with dementia feel happy and motivated and for their Carers to talk with others about how dementia affects their lives.
Lighting
Tel: 01832 736670 northamptonshire@alzheimers.org.uk
www.alzheimers.org.uk 3
Listen
• A person with dementia may have difficulty listening if there are a lot of different noises around them. • Make sure the lighting is sufficient so the person with dementia can see you and everything around them clearly. • Turn up the lights or move to a well-lit area.
Finding the way • People with dementia may have forgotten where things are or they may not recognise everyday objects. • Sometimes people with dementia may forget where they are going or become disorientated. • They may not be able to follow simple directions and may need you to go with them to where they want to go.
Feeling lost • Sometimes people with dementia may feel lost in familiar places or forget where they live.
Maintaining good health and nutrition • It’s important that the person you care for has a healthy, balanced diet and gets some exercise. • The longer they stay fit and healthy, the better their quality of life will be.
Recognising and finding things People with dementia may have forgotten what they came into the premises or room for. They may have a list but have problems finding the things they want.
Making choices • • •
While choice is good, for someone with dementia too much choice can be confusing. Ask what the person would like, e.g. a coffee, and then suggest two or three likely options. You could describe these options and remember to give a pause between each option to allow them time to think and make a decision.
Whose reality • •
Past memories can often be stronger than present reality. The person may be confused and say something that does not makes sense to you.
Being predictable • •
The person with dementia may be confused if things have been rearranged, or by new people they meet. Try to keep things the same or offer additional assistance if things have changed.
MEMORY CAFE @ ST ANNS CARE HOME The Crescent, Kettering, Northamptonshire NN15 7HW
FIRST TUESDAY OF THE MONTH at 2.00pm This Cafe is aimed at people who live with dementia, as well as their families and carers. Join us at our Cafe and participate in some of our organised activities. Share experiences, network with others in the community who are on the same journey as you and get support and advice from the experienced dementia care team.
JOIN US AT THIS FREE OF CHARGE EVENT Call 01536 415637 or email stanns@bmcare.co.uk to book your place D
CARING F TO
FO
PEOPLE OR
DEDICATE
• •
• Help them choose the right amount of things, particularly if they seem to be buying an unusually large amount of something.
R 4 0 YE A R S
"Let our family care for your family"
www.bmcare.co.uk
www.bmcare.co.uk
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Recognising mental health and support
Mental health, emotional wellbeing and resilience is all about how we cope with what life throws at us. It concerns the way we feel about ourselves, conduct relationships, handle stress or deal with loss. Good mental health and resilience are fundamental Keeping in touch and meeting people to good physical health, relationships, education and work, as well as being key to achieving our potential.
Mental health facts At least one in four people experience a diagnosable mental health problem in any one year, and one in six experiences this at any one time. • More than half of those with a common mental health problem have both depression and anxiety. • According to the Alzheimer’s Society there are around 850,000 people in the UK with dementia. One in 14 people over 65 will develop dementia, and the condition affects 1 in 6 people over 80.
Coping with stress Stress, anxiety and depression can affect anyone, but the pressure and expectations of caring can make Carers particularly vulnerable. In turn this can make caring more difficult to cope with. Stress can affect your sleep and you can become more exhausted, tense, irritable and low. You can also feel as though you are losing control of your life and you have little way of regaining this control. One of the first steps in dealing with stress is to acknowledge that it is happening and to think about the reasons. Starting to deal with the causes, even by taking very small steps, helps you feel more in control. The earlier you do this the better. Just talking about how you feel with someone can help you find a way to deal with it. Joining a Carers group could offer you the opportunity to share your experiences with other Carers. Or you may prefer to use Carers online forums such as those offered by Carers Trust and Carers UK.
Dealing with depression Depression is when your feel persistently low or sad and can’t find any pleasure in life for weeks and months rather than just a few days. Many of us feel like this sometimes, but depression is when these feelings last longer than a few days. Depression is an illness, with real and sometimes frightening symptoms. It’s not a sign of weakness or something you can ‘snap out of’ or deal with by ‘pulling yourself together’. If you think you may be suffering from depression you should see your GP as soon as possible. Many people wait a long time before seeking help for depression from their GP. The treatment and support options for depression are very effective and the sooner you get help the sooner you can be on the way to recovery. 5
Carers can sometimes feel lonely or socially isolated as a result of their caring responsibilities, which in turn impacts on their health. You may have found that caring has affected the relationship you have with the person you care for, as well as relationships you have with others. Whilst caring responsibilities can make it difficult, it is important that you try to keep up your social connections as these are good for maintaining your own wellbeing. This may include keeping in touch with family and friends – even if it’s just a quick phone call, joining online Carer networks or visiting your local Carers’ service. It may also include taking a little time out to engage in any hobbies you have and doing the things that make you happy. If you find that you don’t have any time to do the things you enjoy, then it is important to find ways to take a break from your caring role.
Acknowledging resentment and guilt Like many Carers, you may find yourself caught up in a cycle of resentment and guilt. You may no longer feel like your life is your own and may feel guilty for feeling that way. At the same time, you may feel that you should be doing more for the person you care for, or feel as though you aren’t doing a good job. It’s important that you allow yourself to feel these perfectly normal feelings and not get overwhelmed by guilt. It is also important to try to find time to take care of your health and wellbeing, rest and re-energise, which may help you cope with some of these feelings.
Health and wellbeing There are things that can help to save time and improve your health and wellbeing: • you can do some things online such as access your GP records or make a GP or hospital appointment • check with the local pharmacy for services that might help: home deliveries, medication reviews and advice on medication can make life easier • does the person you are caring for consent to having health information shared with you? Make sure this is clearly recorded in their GP and hospital records so that doctors can involve you in decisions about their care •
don’t be afraid to ask questions. The GP, consultant or specialist nurse will be able to give you information about the illness or disability the person you care for has. The more information you have the more confident you will feel in your caring role. If there are aspects of the condition you find difficult to manage or cope with, such as incontinence, difficulties with eating or challenging behaviour, make sure you ask for help as soon as you need it
• you can ask your GP or local Carer group for information about getting help with transport to and from the GP practice or hospital When you are taking care of someone, it can be easy to forget to take care of yourself too. There are things you can do to reduce the impact that caring can have on your physical and mental wellbeing.
Keeping active It’s never too late to get active. Any physical activity for ten or more minutes that is of at least moderate intensity (i.e. raises your breathing rate) is beneficial to health. Think about activities you could coordinate with your caring role, or do with the person you care for to help keep you both active. For example: walking, cycling and swimming. The ideal is at least 150 minutes (2 ½ hours) of physical activity each week, muscle strengthening and balance activities (such as yoga) twice a week, and breaking up time spent sitting.
Keeping alcohol consumption low Regularly drinking more than the recommended guidelines can damage your health. Men and women should not regularly drink more than 14 units of alcohol a week. This is equivalent to 6 pints of 4% beer, or 6 medium (175ml) glasses of 13% wine, spread over several days. One good way to cut down the amount you drink is to have several alcohol-free days each week.
Stopping smoking Even after many years, it’s still worth stopping smoking. Whatever your age, you can expect to see a range of benefits when you stop smoking. If you do smoke, it’s important to protect the person you care for and those around you from second-hand smoke by never smoking indoors or in the car. To quit, visit www.nhs.uk/smokefree, or call the smokefree helpline on 0300 123 1044.
Eating well and maintaining a healthy weight Choose a variety of foods high in fibre, vitamins and minerals, like fruit, vegetables and wholegrains. Try to have fewer foods and drinks that are high in fat, salt and sugars. It’s also important to keep hydrated – you should aim to drink 6-8 glasses of fluid a day.
Northamptonshire Carers
Carers Wellbeing Workshops "The aim of the workshops is to enable and empower Carers to make choices for a healthy life balance." The course will equip you with knowledge to consider your future and caring role.
Session 1 - Caring and Me Session 2 - Health and Wellbeing Session 3 - Be Safe Stay Safe Session 4 - Information and Resources Northamptonshire Carers is recognised as a Centre for Excellence in supporting Carers. We employ experienced staff who have undertaken specialist training to deliver the sessions.
Visit our website for more info:
Sessions are held at 23 Midland Road, Wellingborough, NN8 1LU
TEL: 01933 677837
www.northamptonshire-carers.org Email: carers@northamptonshire-carers.org 6
Hospital discharge - Know your rights ... If you go into hospital, you may be worried about whether you’ll cope when you leave. You shouldn’t be discharged from hospital until: You are medically fit (this can only be decided by the consultant or someone the consultant has said can make the decision on their behalf ).
who to contact if there’s an emergency or if things don’t work as they should
You have had an assessment to look at the support you need to be discharged safely.
What might be in a care plan?
You have been given a written care plan that sets out the support you’ll get to meet your assessed needs. The support described in your care plan has been put in place and it’s safe for you to be discharged. A hospital’s discharge policy should state how patients and Carers are involved in discharge planning.
information about any charges that will need to be paid (if applicable) The types of support in someone’s care plan will depend on their assessed needs and preferences. A care plan could include: Community care services from the local authority, such as reablement services. An assessment for these must be arranged if it seems that you may need them.
If you have limited capacity to make your own decision, the Mental Capacity Act will apply.
NHS continuing healthcare.
It is worth thinking about appointing a deputy or enacting a welfare power of attorney before you go into hospital.
Intermediate care This is short-term care that’s provided free of charge for people who no longer need to be in hospital but may need extra support to help them recover. It lasts for a maximum of six weeks and can be provided in someone’s home or in a residential setting.
If you’re due to go into hospital in a planned way, such as for an operation, planning for what happens afterwards should happen before you ever arrive at the hospital. For unplanned admissions, such as if you’ve had a fall and hurt yourself, discharge planning should begin on the day you’re admitted to hospital. If you are likely to have ongoing health and social care needs when you leave hospital, the assessment may be carried out by a multi-disciplinary team of health or social care professionals. Depending on your needs, the multi-disciplinary team could include a social worker, physiotherapist, occupational therapist, speech therapist, mental health nurse or dietitian. You should be fully involved in the assessment process, and your views should be listened to. With your permission, any family Carers will also be kept informed and given the opportunity to contribute A care plan will be drawn up, detailing the health and social care support for you, and you should be fully involved. The care plan should include details of: the treatment and support you will get when you’re discharged
NHS funded nursing care.
Other NHS services, such as rehabilitation or palliative care. Equipment such as wheelchairs, specialist beds, or aids and adaptations for daily living. Support from voluntary agencies Some organisations such as Age UK and the Red Cross provide “home from hospital” services that can help with household tasks or shopping while you settle back home.
When you are discharged from hospital On the day of discharge, the person co-ordinating the discharge should make sure that you (and a Carer if you have one) have a copy of the care plan. transport is arranged to get you home any Carers will be available if needed your GP is notified in writing you have any medication or other supplies you’ll need you’ve been trained how to use any equipment, aids or adaptations needed
who will be responsible for providing support, and how to contact them
you have appropriate clothes to wear
when, and how often, support will be provided
If you are being discharged to a care home, the care home should also be told the date and time of your discharge, and have a copy of the care plan.
how the support will be monitored and reviewed the name of the person who is co-ordinating the care plan 7
you have money and keys for your home
Carers’ involvement in hospital discharge If someone you know is in hospital and about to be discharged, you should not be put under pressure to accept a caring role or take on more than you’re already doing if you are already their Carer. You should be given adequate time to consider whether or not this is what you want or are able to do. If necessary, you should ask for other arrangements to be made while you are reaching a decision
Connecting Carers
Funded by the National Lottery through the Big Lottery Fund
Residential care, nursing homes and hospital In some circumstances, people may have to move to a home directly from hospital. On discharge from hospital, you have the right to choose the residential care or nursing home that best meets your needs. You cannot be moved directly into a home against your will. The home you move into must meet your assessed needs. If your needs are complex or you need specific care related to your disability, illness or age, this might take some time. Pressure should not be put on you to make your decision quickly.
Consent to treatment Doctors must seek and obtain your consent to carry out a test or treatment before it takes place. So you can make an informed decision, they should clearly explain any proposed examination, treatment or investigation, including the risks and benefits.
The right to refuse treatment You have the right to refuse treatment, even if others consider your decision unwise, as long as you understand the consequences of your decision
Welfare benefits while in hospital Your State Pension doesn’t change, no matter how long you are in hospital. If you receive Attendance Allowance (AA), Disability Living Allowance (DLA) or Personal Independence Payment (PIP), you should notify the Department for Work and Pensions as these benefits will be suspended after you have spent 28 days in hospital.
L-R: Jakki Evans Hughes, Sarah Drage, Lynette Cromwell, Linda Tiffney & Hayley Brown
We are creating a network of volunteer Carers Champions in communities across Northamptonshire Carers Champions are volunteers who will: Be a friendly face for Carers in local communities Indentify, support and refer Carers for further support Build relationships and raise awareness Help to run local Support Groups and Carers Cafes Get in touch for details of local events and Carers Champions. Do you have the time to volunteer to become a Carers Champion and support Carers in your community? If so, contact us for further information. Other volunteering opportunities are available including befriending, providing face-to-face and telephone support to Carers, fundraising and administration. Northamptonshire Carers
Carers Support Line 01933 677907
Lines are open: Monday - Friday | 9.00am - 5.00pm
Email: carers@northamptonshire-carers.org
www.northamptonshire-carers.org NorthamptonshireCarer
@NorthantsCarers
northamptonshirecarers
Registered Charity No. 1061417. Images courtesy of Carers Trust
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NHS care - Know your rights ... NHS continuing healthcare funding
Challenging an NHS assessment
If you have a disability or complex medical problem, you might qualify for free NHS continuing healthcare (CHC). Not many people know about it, so it’s important to find out if you’re eligible and get an assessment
Following an NHS assessment for continuing healthcare or NHS-funded nursing care if you or your relative are dissatisfied with the result you can ask the Clinical Commissioning Group (CCG) - who decide who is eligible for NHS continuing healthcare - to reconsider its decision.
There are certain circumstances under which an assessment for NHS Continuing Healthcare should be automatically triggered. These include: • When the individual is ready for discharge from hospital prior to a local authority funding assessment • When going into a care home with nursing before receiving an NHS funded nursing care assessment • When an individual’s physical or mental health appears to decline significantly
What costs are covered? NHS continuing healthcare or continuing care covers personal care and healthcare costs, such as paying for specialist therapy or help with bathing or dressing.
You will need to write to the CCG within six month of receiving the assessment. NHS Corby Clinical Commissioning Group Priors Hall, Corby Enterprise Centre, Corby NN17 5EU T. 01536 560420 www.corbyccg.nhs.uk NHS Nene Clinical Commissioning Group Francis Crick House, 6 Summerhouse Road, Moulton Park, Northampton NN3 6BF T. 01604 651100 www.neneccg.nhs.uk Reasons for being unhappy with a decision might be because:
It may also include accommodation if your care is provided in a care home, or support for Carers if you’re being looked after at home.
the NHS decides not to proceed with a full assessment of your relative’s eligibility for NHS continuing healthcare or NHS-funded nursing care
If you need nursing care as an adult, you might get NHS funded nursing care. You might get this even if you don’t qualify for NHS continuing healthcare or NHS continuing care.
after a full assessment, the NHS says that your relative doesn’t qualify for care, but you think that they should
Information and advice service NHS England recognises that information and support are vital to all individuals involved in the CHC process and so has funded an independent information and advice service through a social enterprise called Beacon. This service is supported by a consortium of leading voluntary sector organisations including Age UK, Parkinson’s UK and the Spinal Injuries Association. Information and advice is accessible in the form of free and comprehensive written guidance, and individuals are also able to access up to 90 minutes of free advice with a trained NHS continuing healthcare adviser 0345 548 0300. www.beaconchc.co.uk
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you have concerns about the process used to reach the decision If you can’t resolve the issue with the Clinical Commissioning Group, you need to escalate your challenge by requesting a referral to an Independent Review Panel (IRP), arranged by NHS England. If you are still dissatisfied with the decision of the IRP, then you should be given information on how to refer your relative’s case to the Parliamentary and Health Service Ombudsman, who make final decisions on complaints about the NHS in England, including where there is a dispute about what happened. They will do this fairly and without taking sides. The service is free. Helpline: 0345 015 4033 8.30am - 5.30pm Monday to Friday www.ombudsman.org.uk
End of life care End of life care should help you to live as well as possible until you die, and to die with dignity. The people providing your care should ask you about your wishes and preferences, and take these into account as they work with you to plan your care. They should also support your family, Carers or other people who are important to you. You have the right to express your wishes about where you would like to receive care and where you want to die. People are considered to be approaching the end of life when they are likely to die within the next 12 months, although this isn’t always possible to predict. This includes people whose death is imminent, as well as people who:
have existing conditions if they are at risk of dying from a sudden crisis in their condition have a life-threatening acute condition caused by a sudden catastrophic event, such as an accident or stroke
Where you can be cared for If you are approaching the end of life, you may be offered care in a variety of settings. The palliative care team will organise for you to be cared for according to your wishes. You can receive end of life care: at home in a care home in a hospital in a hospice
have an advanced incurable illness such as cancer, dementia or motor neurone disease are generally frail and have co-existing conditions that mean they are expected to die within 12 months
solicitors
the friendly professionals
Are you thinking about applying for NHS Continuing Healthcare funding or have you been refused funding? Seatons Solicitors are experts in helping families through the application process for NHS care funding – appealing any decisions that appear to be incorrect. We are uniquely placed to give your application the best chances of success, having both clinical and legal members of staff. We can help with all aspects of care fee funding – whether it is self-funding, social care, top-ups, deferred payments, financial assessments or NHS funding.
01536 311690
6 Market Street, Kettering NN16 0AH
Visit our website: www.seatons.co.uk
The NHS is responsible for meeting the full cost of care fees for individuals whose primary need for care is their health. If you have been told you are not eligible for funding because • your needs do not meet the threshold for NHS Continuing Healthcare ARE Y O • you own a property DUE A U REFU • you have no nursing needs ND? • you are a 'self-funder' Give us a call – we're friendly and approachable and always willing to have a no obligation chat through your case before you decide what the next step should be. Whatever your queries about funding care – we're here to help. To find out if you or someone in your family is eligible, ask to speak to our Lead Nurse Assessor Nicola Slawson RMN, BIA Email: nicki@seatons.co.uk 10
Carers in employment - Know your rights ... Continuing to work while caring can help you feel good about yourself and provide you with social interaction outside of your caring role. But staying in work or returning to work might feel like a daunting prospect and you may find it helpful to take some time off or to ask your employer if you can work flexibly. The employment law rights that are particularly relevant to Carers are:
Northamptonshire Carers Working with Employers
right to request flexible working
Our Supporting Working Carers project focuses on supporting Carers who are in paid employment. We are working with many employers in order to encourage them to maintain Carers in employment and support Carers among their workforce.
time off for dependants unpaid parental leave annual leave and pay
The right to request flexible working All employees have a right to request flexible working after they have worked for the same employer for 26 weeks (six months), as long as they haven’t already made a flexible working request within the last 12 months. Flexible working requests should be made in writing and should include details of the revised working pattern you are seeking, how you think this may affect your employers business and how you think this can be dealt with. Employers must have a sound business reason for rejecting any request
The right to time off in emergencies All employees have the right to take a ‘reasonable’ amount of time off work to deal with an emergency or an unforeseen matter involving a dependant (which includes your partner, child or parent, or someone living with you as part of your family - others who rely on you for help in an emergency may also qualify). The time off is unpaid unless your employer is willing to give paid time off as a contractual right.
The right to parental leave If you have worked for the same employer for twelve months and you are responsible for a child aged under 18, you are entitled to 18 weeks leave per child, which must be taken by the child’s 18th birthday. This time off is unpaid unless your employer is willing to give paid time off as a contractual right. Carers cannot legally be discriminated ‘by association’ if a loved one has a disability.
This is a pilot project funded by the Dept of Health, Government Equalities Office & the Dept for Work & Pensions. We are also working in collaboration with Northamptonshire County Council.
Free Consultation Let us help you show you value your staff and are a Carer Friendly Employer. We offer: Face to face meeting to develop a personalised approach to support Carers best suited for your company Carers’ in-house events to promote Carers Week and Carers Rights Day Business cards, posters and resources for Carers enabling them to contact and access wider support from Northamptonshire Carers E-learning and training for Line Managers - Supporting Carers at Work and Raising Awareness of Carers Wellbeing training Mentoring under Clarity 4D County recognition of being a Business Supporting Its Carers Opportunities to share ideas and resources with other likeminded organisations Access to all the specialist services Northamptonshire Carers offers to Carers including free Carers Assessments carried out in your workplace For further information and advice please contact Nicola or Jacqui at Northamptonshire Carers. Tel: 01933 677837 Email swc@ nothamptonshire-carers.org
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Carers Voice needs your support Carers Voice aims to improve the services available to Carers by seeking Carers’ views and opinions and making sure they get heard.
Carers Voice meet every month to discuss any current issues that affect Carers on both a local and national level in a safe and supported environment.
By joining Carers Voice you can share your own experiences with other Carers, learn more about what support for Carers is available, and raise any concerns or issues you have as a Carer.
Our Members include Carers looking after someone with any form of disability, long term illness or who is frail/ elderly and from all age groups.
We are a county-wide organisation and feed back our members’ views to the Carers Partnership, where they can influence the planning and provision of Carers’ support services for the future. If you look after someone now or if you did in the past, no matter how much, how often, or for how long, we can help you get your voice heard, and work towards getting Carers a better deal. Working closely with Healthwatch Northamptonshire we want to know what areas you believe need improvement. We rely upon a community of Carers that we can reach electronically with short questionnaires that are appropriate to their particular experiences of care.
New members are always welcome. Second Thursday of month (except December) 10.30am - 12.30pm Northamptonshire Carers 123 Midland Road, Wellingborough 14th June 2018 12th July 2018 9th August 2018 13th September 2018 11th October 2018 8th November 2018 For more information or to get involved call Carers Voice on: 07856 875132.
The more members we have, the louder our voice and the further it carries.
If you want to help and have an email address through which we can reach you please send your name and contact e-mail to Natasha Mansukhani: natashamansukhani@ healthwatchnorthamptonshire.co.uk
We are committed to improving patient experiences of local health and care services.
Having your say ... Giving feedback takes minutes, but the impact could last a lifetime.
Your voice helps us to influence the planning of health and social care in your local area for every person in Northamptonshire.
We can make a difference, but we can't do it without your feedback Whether you’ve had a positive experience or there is room for improvement, have your say on the Healthwatch Northamptonshire website today or call
0300 002 0010
www.healthwatchnorthamptonshire.co.uk 12
Primary Care, GPs, GP Surgeries & Pharmacies in Corby and Kettering Accident & Emergency If you experience severe breathing difficulties, loss of blood, suspected broken bones or any other serious trauma, you are advised to go to an A&E department. If you require emergency treatment call 999 or visit the emergency department immediately at: Kettering General Hospital NHS Foundation Trust Rothwell Road, Kettering Northamptonshire NN16 8UZ Tel: 01536 492000 Northampton General Hospital NHS Trust Cliftonville, Northampton NN1 5BD Tel: 01604 634700
GP Out of Hours If you require a GP outside of normal opening hours, please contact the Northamptonshire GP Out of Hours service. The service is available Mondays to Fridays between 6.30pm and 8am, and 24 hours a day on weekends and bank holidays. The service can be contacted by calling 111.
Urgent care services There are a number of walk in centres where you can get fast, convenient NHS treatment for minor injuries like sprains, strains, minor burns and wounds, Corby Urgent Care Centre Willowbrook Health Complex, Cottingham Road, Corby NN17 2UW Open 8am-8pm, everyday of the year Northampton Minor Emergencies, Northampton General Hospital NHS Trust, Cliftonville, Northampton, NN1 5BD Open 7 days a week.
Dental Emergencies 13
GPs & Surgeries
GPs & Surgeries
Dr Sumira Studfall Medical Centre Studfall Court, Corby NN17 1QP T. 01536 401371
Eskdaill Medical Centre Prospect House, 121 Lower St, Kettering NN16 8DN T. 01536 526526
Forest Gate Medical Centre Forest Gate Road, Corby NN17 1TR T. 01536 206789
Headlands Surgery 20 Headlands, Kettering NN15 7HP T. 01536 518886
Great Oakley Medical Centre 1 Barth Close, Great Oakley, Corby NN18 8LU T. 01536 460046
Ise Village Medical Centre French Drive, Kettering NN15 5FB T. 01536 481734
Gretton Surgery Kirby Road, Gretton Corby NN17 3BD T. 01536 770488
Lakeside Surgery Bridge Street, Brigstock, Kettering NN14 3ET T. 01536 373283
Lakeside Healthcare Cottingham Road, Corby NN17 2UR T. 01536 204154
Linden Avenue Medical Centre 54 Linden Avenue, Kettering NN15 7NX T. 01536 481734
The Studfall Partnership Studfall Court, Corby NN17 1QP T. 01536 401372
Rothwell Medical Centre 109 Desborough Road, Kettering NN14 6JQ T. 01536 211277
Weldon Branch Surgery 11A High Street, Weldon, Corby NN17 3JJ T. 01536 266086
The Meadows Surgery Meadow Lane, Kettering NN14 4GD T. 01832 734444
Woodsend Medical Centre School Place, Corby NN18 0QP T. 01536 212412
The Nene Valley Surgery Green Lane, Kettering NN14 4QL T. 01832 732456
Desborough Health Centre 35 High Street, Desborough, Kettering NN14 2NB T. 01536 760345
Weavers Medical Prospect House, 121 Lower St, Kettering NN16 8DN T. 01536 513494
Dryland Surgery 1 Field Street, Kettering NN16 8JZ T. 01536 518951
Woodford Branch Surgery 13 Thrapston Road, Woodford, Kettering NN14 4HY T. 01832 732494
If you have an urgent dental problem and are unable to wait until your surgery is next open, please contact your nearest NHS 8 to 8 Dental Centre, 8.00am to 8.00pm 7 days a week, 365 days a year (including bank holidays).
Corby: 01536 401925 | Kettering: 01536 525436
Pharmacies
Pharmacies
Pharmacies
Pharmacies
Asda Stores Ltd Phoenix Parkway, Lloyds Road, Corby NN17 1AP T. 01536 208310
Boots 75 Greenhill Rise, Corby NN18 0LR T. 01536 202301
LloydsPharmacy 109 Desborough Road, Rothwell, Kettering NN14 6JQ T. 01536 713232
An Patel Chemists 181 Mill Road, Kettering NN16 0RH T. 01536 514686
Healthlines Pharmacy 188-190 Studfall Avenue, Corby NN17 1LJ T. 01536 202303
Well Corby Woodsend Medical Centre, School Place, Corby NN18 0QP T. 01536 267692
Well Rothwell 15-17 Bridge Street, Rothwell, Kettering NN14 6JW T. 01536 712392
Jhoots Pharmacy Unit 1, Northfield Avenue, Kettering NN16 8AR T. 01536 514314
Thursfield & Co Ltd 63 Corporation Street, Corby NN17 1NQ T. 01536 269355
Tesco Instore Pharmacy Oakley Road, Corby NN18 8AL T. 0345 6719565
Mr Pickfords Pharmacy 75 St.Johns Road, Kettering NN15 5AZ T. 01536 519911
Odessey Pharmacy 16 Lower Street, Kettering NN16 8DH T. 01536 513820
Mr Pickford’s Express Pharmacy 8 Spencer Court, Corby NN17 1NU T. 01536 264014
Well Great Oakley Great Oakley Medical Centre 3 Barth Close, Corby NN18 8LU T. 01536 745791
LloydsPharmacy Higham Road, Burton Latimer, Kettering NN15 5PU T. 01536 724141
Rowlands Pharmacy Prospect Hse, 121 Lower St, Kettering NN16 8DN T. 01536 312136
Boots 44 Queens Square, Corby NN17 1PD T. 01536262022
Oakley Pharmacy 4 Charter Close, Oakley Vale Nbrhood Ctre Corby NN18 8QT T. 01536 745461
Tesco In Store Pharmacy Carina Road, Kettering NN15 6XB T. 0345 6779389
LloydsPharmacy 3 Field Street, Kettering NN16 8EJ T. 01536 510423
Well Corby Health Village, Forest Gate Rd, Corby NN17 1TR T. 01536 267499
The Orange Tree Pharmacy 5 Barnwell Court, Mawsley, Kettering NN14 1FG T. 01536 791990
LloydsPharmacy 18 Headlands, Kettering NN15 7HP T. 01536 512338
Thursfield Chemist 63-65 Gold Street, Kettering NN16 8JB T. 01536 484805
Pytchley Court Pharmacy 3 Pytchley Court, Corby NN17 2QD T. 01536 204834
Well Desborough 37 High Street, Desborough, Kettering NN14 2NB T. 01536 760232
Well Kettering Linden Medical Centre, Linden Avenue, Kettering NN15 7NX T. 01536 513524
Boots 35 The Mall, Gold Street, Kettering NN16 8JL T. 01536514675
Boots Cottingham Road, Corby NN17 2UR T. 01536 267914
Howitts Chemists Ltd 10 High Street, Desborough, Kettering NN14 2QS T. 01536 761115
Elan Chemists 2 School Lane, Kettering NN16 0DH T. 01536 518408
Thursfield & Co Ltd 60 Rockingham Road, Kettering NN16 8JT T. 01536 513032
Boots Unit 4 Phoenix Park Way, Corby NN17 5DT T. 01536 266226
Thrapston Pharmacy 46 High Street, Thrapston, Kettering NN14 4JH T. 01832 732444
Thursfield Chemist 1 School Lane, Kettering NN16 0DH T. 01536 410485
Asda Pharmacy Northfield Avenue, Kettering NN16 9HU T. 01536 311510
If you qualify for a free NHS sight test, you may be entitled to NHS-funded mobile services where the ophthalmic practitioner comes to visit you: At Home | At a Day Centre | At a Residential or Care Home
Call 111 to find out who provides mobile sight tests in your area
Mobile Eye Tests 14
Northamptonshire Young Carers Service It’s important you decide how much and what type of care you’re willing or able to give, or whether you should be a Carer at all. You need to decide whether you’re the right person to offer the care that the person you look after needs. All disabled adults are entitled to support from their local authority, depending on their needs, so they should not have to rely on their children to care for them. It’s important for social services to ensure the whole family feels supported and comfortable with your role.
We are here to help A Young Carer is someone aged 18 or under who helps look after a relative who has a condition, such as a disability, illness, mental health condition, or a drug or alcohol problem Most Young Carers look after one of their parents or care for a brother or sister. They do extra jobs in and around the home, such as cooking, cleaning, or helping someone to get dressed and move around. Some children give a lot of physical help to a brother or sister who is disabled or ill. Along with doing things to help your brother or sister, you may also be giving emotional support to both your sibling and your parents.
Your choices about caring Some people start caring at a very young age and don’t really realise they are Carers. Other young people become Carers overnight. If someone in your family needs to be looked after, you may really want to help them. But Young Carers shouldn’t do the same things as adult Carers, nor should they be spending a lot of their time caring for someone, as this can get in the way of them doing well at school and doing the same kinds of things as other children or young people.
Meeting others ... 15
There are a number of ways we set out to recognise and support Young Carers. We will listen to you and try to respond in the best way to suit your individual and family needs. Below are a few examples of how we work and what we try to achieve following a referral to us for support.
Assessment and Support Planning The Young Carers Service will assess a family on an individual basis taking into account that the impact of the young person’s role may differ depending on age and other family circumstances. Initially this is likely to be via telephone to the family, occasionally we will go back and speak to a referrer to clarify circumstances and best understand how we may be able to help. We will endeavour to work with other professionals for maximum impact and benefit to the Young Carer/s in a family. We can then offer a range of support including; 1-1 listening support, social activities, groups, working with schools, advocacy and family support (such as signposting to relevant agencies).
1 - 1 Support ...
Social Activities We recognise that it can be difficult to get out and socialise as a young person who cares. By offering social activities throughout the calendar year we try to reach as many Young Carers as possible and ensure that they are not missing out on opportunities to try new things, meet others in a similar situation to themselves and just get a break! The events are often in the school holidays and promoted to registered Young Carers via invite or on our social media pages. The social activities are a chance to try something Young Carers may not get a chance to do with their families. We rely on individual funding for many of our groups, so the number of activities available will vary.
Young Carer Groups The Young Carers Service offers groups at different locations around the county so as to reach as many of you as possible. These are generally in term time and are an opportunity to meet and spend time with other Young Carers. From time to time we organise groups with a particular theme, these have included drama, music, personal safety/Protective Behaviours, and health and wellbeing.
One to One Support When you initially come on board with us you are likely to have a 1-1 whereby you can meet your allocated Young Carer Worker, get to know them and have an opportunity to start working towards some identified goals or aims. Sometimes Young Carers may need a chance to talk about their worries or ask for help. The Young Carer workers offer a listening ear or advice to help you, if you haven’t got anyone else to talk. Sometimes this support is called advocacy support. If you feel you need some more intense listening or counselling support we can also support you in accessing this where possible.
School Support ...
Young Carer Forums Throughout the year Young Carer Forums are held. The forums are a chance for Young Carers to be involved in sharing ideas for service development. Also, there are opportunities to inform other services about Young Carers’ needs and experiences. If this is something you are interested in joining ask a member of the team.
We want to help ... Any young person who cares for a relative in their family can be referred to Northamptonshire Young Carers Service. Contact us in confidence. 123 Midland Road, Wellingborough, Northamptonshire NN8 1LU Tel: 01933 677837 Email: YoungCarersTeam@northamptonshire-carers.org
www.northamptonshire-carers.org
Social Activities ... 16
Taking a break from caring If you provide care for a relative, friend or neighbour, there will be times when you need to take a break: to attend appointments or simply to take time out. Being a Carer can be very demanding, taking up a lot of emotional and physical energy. Carers often feel worried or guilty about taking time off. But taking breaks from caring is very important, for both the Carer and the person being cared for. It is important not to let your caring role take over your life. Ideally, you should find a balance between caring and looking after yourself, particularly if you have other commitments, such as your own home, family or a job. It is important to look after your own health too. You will be able to provide better care if you are not exhausted and run down. For your relative: respite care can also have positive benefits for the person being cared for. In some cases it can provide specialist medical care that you are unable to provide – for example, to help them recover from an operation or illness. Attending a day centre or going on a ‘respite holiday’ can be enjoyable, giving your relative the opportunity to meet new people and take part in different activities.
Planning ahead for respite care Remember that the need for respite care can occur suddenly, so there won’t always be lots of time to research and make decisions. So, it is worth checking what’s available in the area, before you need help. You might want to make a list of local agencies who can provide care at short notice or local care homes that offer respite care
Checklist for considerations when choosing respite care
Visit potential respite providers: before making any decisions, try to visit the day centres or care homes on your shortlist to get an idea of what they are like. If possible, take your relative with you and make sure they understand what is going on. If you are arranging emergency respite care, there may not always be time to visit. Check the room: if you are considering residential respite care, ask to take a look at the particular room your relative might stay in as well as any communal areas. Background checks: make a background check by checking the Care Quality Commission (or relevant regulatory body in your country) for information about the care provider Meet prospective Carers: if possible, try to meet any Carers that might provide care while you are away. Make sure that you and your relative are happy with them Respite care can have positive benefits for both you and your relative. But there are potential difficulties that need to be considered The benefits of respite care A well-earned break for Carers from the day-to-day responsibilities of caring. Time for Carers to focus on their children, jobs, home and personal health and wellbeing. A holiday or a trip to a relative’s house can provide a welcome change of scenery for your relative, particularly if they are stuck at home most of the time.
If you are choosing respite care, there are some things you should do before making a decision on the provider.
Specialist care can be given to suit your relative’s needs.
Ensure you make decisions jointly: any decisions about respite care should be made with your relative, wherever possible. Talk to them about their preferences and discuss the options. Explain why the respite care is needed and what is involved.
An opportunity to introduce alternative services or Carers that may be needed in the future (for example, if the situation deteriorates or an emergency occurs).
Specific needs: make sure that any day centres or respite care can accommodate your relative’s needs. For example, if your relative is in a wheelchair, make sure that the chosen day centre is accessible. Or, if your relative has dementia, make sure that any staff employed to take care of them have the necessary experience and training to deal with this. Consider your relative’s interests: if you are trying to arrange day care or a short break for your relative, talk together about what they would enjoy. Try to match clubs to their hobbies and interests.
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Help with funding is available in many cases.
The drawbacks of respite care It can be difficult for Carers to admit that they need or want time off. It might be difficult for some people, particularly those with dementia/Alzheimer’s to deal with changes to routine. In some cases, it might be easier for them to remain at home, with a substitute Carer, than to move somewhere else. There may be additional respite care costs to consider that aren’t covered by local authority funding.
Availability for respite care may be limited in some areas.
Financing respite care
There might be waiting lists for respite care.
Local authorities will only pay for respite care for those that they have assessed as needing it.
Care homes may not have space to accommodate short-term stays, particularly at short notice.
This can be determined by your relative having a needs assessment or you having a Carer's Assessment.
Some benefits, such as Carer’s Allowance may be affected if you take breaks over a certain amount of time.
Northamptonshire Carers 123 Midland Rd, Wellingborough NN8 1LU Tel: 01933 677837 Support Line: 01933 677907 Email: carers@northamptonshire-carers.org www.northamptonshire-carers.org
The person being cared for may reject alternative forms of care. The person being cared for may become depressed or agitated if not being looked after by their usual Carer. When arranging residential or domiciliary respite care you should be given a contract stating the details of care and any other terms and conditions. This should include information about notice periods, cancellation clauses and (if applicable) bank holiday payments. It is important to read this carefully before signing. If you are not offered a written contract make sure you ask for one.
Aria Gold Care
"Delivering gold standard care and support to people in their own homes throughout Corby and the surrounding areas" What we do ... (and we do it really well) Elderly & Dementia Care Carers Breaks & Respite Support NHS Continuing Healthcare
Aria Goldc a
CQC ov e
re Ltd
rall rati n
Good
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Emergency Cover including Hospital Discharge One to one service tailored to meet your needs Our Friendly Team are here to help
Call us 7 days a week on 01536 771652
www.ariagoldcare.co.uk
Email: inez@ariagoldcare.co.uk • 40 Stonepit Drive | Cottingham | Market Harborough | LE16 8XY
FREE CARE ASSESSMENTS CONTINUITY OF CARER SHORT TERM OR LONG TERM NEEDS Experie nc Carers ed Require d
We are Recruiting
Come and join our fantastic team
T. 01536 771652
Email: inez@ariagoldcare.co.uk
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Northamptonshire Carers Everybody deserves a break, especially Carers We run many types of short breaks for Carers ranging from a ukulele group to a holiday lodge. Partner organisations also run services such as Nene Valley Community Action’s Needs & Aspirations project or Carers Trust East Midland’s Emergency Respite Service. Some of these services will need a Carers Assessment which can also lead to other services that aim to support you in your caring role.
Carers Sitting Service The Carers Sitting services uses volunteers to provide low-level support e.g. befriending; where appropriate accompanying to external activities, to residents of Northamptonshire. In doing so, some time away from the caring role for can be provided for a Carer. Please contact us to discuss this service further or to make a referral.
Emergency Respite Service The aim of this service is to provide emergency breaks and rapid response support to Carers at short notice, to deal with emergency situations or to prevent a crisis from occurring. The service also provides support for one off appointments and events to offer the Carer more support and flexibility to deal with life’s unexpected events
CarerSmart discounts for Carers CarerSmart is a club from Carers Trust and is open to Carers, people with care needs and staff and volunteers across the Carers Trust network. Joining is easy and free, once you’re a member, you can benefit from a wide range of offers including: Cash back on shopping from numerous high street retailers, best rates from energy providers, discounts on holidays and much much more. 19
Breaks for Carers Holiday Homes, Respite for Carers We provide short breaks for Carers and their families at our holiday lodges in Suffolk. Carers can purchase a break privately but unfortunately our free places are now full and we have closed our waiting list until further notice.
Carers Ukulele Group The sound of a ukulele brings up images of far-away tropical beaches: sun on your face, cocktail in hand or stuck in a trench with George Formby. Either way our Carers Ukulele group is a relaxing way to socialise with other Carers, relax and learn an instrument. Our Carers Ukulele group meets on a Monday each week during term time only, between 9.30am - 10.30am at our Wellingborough office.
Carers Choir We are really proud of our Carers Choir. Not only does it allow Carers to socialise once a week but they make the occasional star appearances such as at our Christmas Concert. Don’t tell anyone but singing is also a great breathing exercise which can help with relaxation. Our Carers Choir meets on a Monday each week during term time only, between 10.45am – 12.15pm at our Wellingborough office.
Northamptonshire Carers For more information on how to access any of these service please contact our Support Line: Tel: 01933 677907 Email: carers@northamptonshire-carers.org www.northamptonshire-carers.org 123 Midland Road, Wellingborough NN8 1LU
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How domiciliary care services can help Care at Home
Care at Home
ACAH Limited 174 Rowlett Road, Corby NN17 2BT T. 01536 443666
Eastlea Care Plus Ltd Corby Business Centre Eismann Way, Corby NN17 5ZB T. 01536 674044
Genii Home Care & Lifestyle Services Ltd Peterbridge House, The Lakes, Northampton NN4 7HB T. 01536 216118
Aria Goldcare Ltd 40 Stonepit Drive,Cottingham Market Harborough LE16 8XY T. 01536 771652
Home Instead 3 Regent Park, Park Farm Ind Est Wellingborough NN8 6GR T. 01933 678775 Magenta Domiciliary Care 29A Station Road, Desborough Kettering NN14 2RL T. 01536760115 Lifestyle Care Support Ltd Domiciliary Services 16 Queensberry Road, Kettering NN15 7HL T. 01536 517716 Person Centered Care Ltd Office 8, 29 Victoria Street, Kettering NN16 0BU T. 01536 210177 Active Support Service Ltd 7 Alexandra Street, Kettering NN16 0SX T. 01536 510545 Authentic Kare Kettering Chesham House, 51 Lower Street, Kettering NN16 8BH T. 01536 527440
Mega Resources Nursing & Care 12 The Business Exchange, Rockingham Road, Kettering NN16 8JX T. 01536 526416 Velvet Glove Care Limited 4 Tunwell Lane, Corby NN17 1AR T. 01536 201100 SPOT-ON Healthcare Corby Innovation Hub Bangrave Road South, Corby NN17 1NN T. 01536 239085 Universal Care Services 31 Everest Lane, Corby NN17 1PS T. 01536 211089 Phoenix Professional Home Care Ltd 39 High Street, Corby NN17 1UU T. 01536 601693 Care With Compassion 32 Robin Road, Corby NN18 8FH T. 01536 261179
Home Help for the Elderly & Disabled All staff are DBS checked y and full insured
• Home Help Service
• Specialised Cleaning
• Weekly Cleaning Service • Domestic Care for Elderly • Laundry & Ironing Service • Shopping Service
Tel: 01933 225636
www.buzzinbeeshomesupportservice.co.uk
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Domiciliary care services provide careworkers or personal assistants who can visit your relative at home to help with a wide range of jobs, including: getting out of bed in the morning washing / dressing maintaining personal appearance, such as brushing your relative’s hair help and support with toileting, helping using continence aids preparing meals and drinks help with eating and drinking picking up prescriptions giving, or prompting to take, prescribed medication health-related tasks, as agreed with medical practitioners or community nursing nurses nursing care from a registered nurse shopping (either with, or on behalf of, your relative) collecting pensions helping with money, managing and paying bills getting out of the house and meeting friends supervision and companionship getting settled for the evening and going to bed. cleaning: regular kitchen or bathroom cleaning or one-off spring cleans, vacuuming the home or cleaning floors, tidying and dusting doing the washing-up laundry dog-walking gardening general home maintenance. Assistance can make a huge difference, not only to the life of your loved one, but also to you as a Carer. The level of support and care in the home that each person needs will vary. Your relative might need assistance with some, or all, of the above tasks; they might need care for only one hour a week, a couple of hours a day, or to have a full-time or live-in careworker. Home care services can be used temporarily – for example, while your relative recovers from an illness or operation – or long term. One of the benefits of home care services is their flexibility, which allows your relative to choose the right level of help and support for them. Local authorities have an obligation to provide some services, including personal care or preparing meals for those who have no other way of getting a meal, but they are unlikely, in most cases, to provide help with household tasks except where it is part of a more complex care arrangement. If your relative needs help with cleaning and gardening, or personal assistance to help with shopping and paying bills, it is likely that they will have to look elsewhere, although local authorities can be helpful in providing advice and information.
ACAH Andreas Care at Home
Home Care
Short Term & Respite
Personal care Help with shopping Assistance with medication Help with food & fluids 24 hour call out and support
Carers respite Direct payments Personal health budgets Emergency care & hospital discharge 24 hour call out and support
Dementia Care
NHS Care
Continuity of carers Dignified & respectful personal care Escorted outings & holidays Carers breaks & respite 24 hour call out and support
Palliative care services Catheter & stoma care trained Assistance with medication Fully trained team in PEG feeding 24 hour call out and support
What makes us different? We at ACAH believe independent life is about you making your own choices and achieving your true potential as an individual. We always provide the highest level of care with continuity of FREE carers and flexible working packages. HOME CARE If you require any further information regarding the services offered by ACAH and the team, please get in touch
ASSESSMENTS
T. 01536 443666 • www.acahltd.co.uk Email: care@acahltd.co.uk | 174 Rowlett Road | Corby | Northamptonshire | NN17 2BT 22
Putting your affairs in order
It’s essential to plan for how your money should be handled in the event of an illness or death. Good planning will help make sure you or your family are ready to meet any of the costs that might arise. It will also allow you provide for your loved ones and ease the burden on them.
Make a will If you haven’t already got a will now is the time to make one. If you want to make sure that your money and your belongings – your assets – go to the people or charities you want then you need to make this clear in a will. If you don’t the law will decide who they go to – and this might not be who you want it to be. Your will tells people who you want to be your executor – the person who sorts out your money and your will after you die. You can choose more than one person to be your executor, but ideally not more than four. Professional executors like solicitors or accountants will charge for their services. If you have children under 18, your will also says who should be legally responsible for looking after them if you die. If you die without having made a will – referred to as dying ‘intestate’ – the law specifies how your money will be divided. This means that your assets won’t necessarily be passed on in the way that you’d prefer. If you want to decide who gets what, you need to draw up a will. It’s possible to write one yourself, but even small technical mistakes can make a will invalid so it’s generally a good idea to get help from a solicitor or professional will writer. It’s important to note that if you have married since making a will, then your marriage is likely to have invalidated the will.
Lasting Power of Attorney Nobody wants to think about a time in their future when they won’t be able to make their own decisions. It can also be a difficult subject to bring up with an older relative, but it’s something that everyone should think about. If things aren’t set up properly in advance of when they are needed, it can lead to all sorts of complications. Thankfully there are procedures in place to protect individuals and make it easier to deal with things, should the need arise. A Power of attorney (POA) allows you to choose someone else to deal with third parties on your behalf, for example banks or the local council. Certain types of powers of attorney go further, allowing you to choose someone else to make decisions on your behalf, should you not be able to do so in the future.
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Property and financial affairs lasting power of attorney Use this LPA to give an attorney the power to make decisions about money and property for you, for example: managing a bank or building society account paying bills collecting benefits or a pension selling your home
Health and welfare lasting power of attorney Use this LPA to give an attorney the power to make decisions about things like: your daily routine, for example washing, dressing, eating medical care moving into a care home life-sustaining treatment
Who can be your attorney? Your attorney needs to be 18 or over. They could be: a relative a friend a professional, for example a solicitor your husband, wife or partner When choosing an attorney, think about: how well they look after their own affairs, for example their finances how well you know them if you trust them to make decisions in your best interests how happy they will be to make decisions for you
Setting up a power of attorney Setting up a power of attorney is a big step. You should make sure you understand all the implications, and you may want to get advice from a solicitor. You can get the forms and guidance you need to create a lasting power of attorney online at: www.gov.uk/government/collections/lasting-powerof-attorney-forms
Advance decision (living will)
Advance statement about your wishes
An advance decision to refuse treatment lets your healthcare team know your wishes, if you’re not able to communicate them. An advance decision (sometimes known as an advance decision to refuse treatment, an ADRT or a living will) is a decision you can make now to refuse a specific type of treatment at some time in the future. It lets your family, Carers and health professionals know whether you want to refuse specific treatments in the future. This means they will know your wish if you are unable to make or communicate those decisions yourself. The treatments you are deciding to refuse must all be named in the advance decision. You may want to refuse a treatment in some situations but not others. If this is the case, you need to be clear about all the circumstances in which you want to refuse this treatment. You can refuse a treatment that could potentially keep you alive (known as life-sustaining treatment). This includes treatments such as ventilation and cardiopulmonary resuscitation (CPR), which may be used if you cannot breathe by yourself or if your heart stops. You may want to discuss this with a doctor or nurse who knows about your medical history before you make up your mind
An advance statement is a written statement that sets down your preferences, wishes, beliefs and values regarding your future care. The aim is to provide a guide to anyone who might have to make decisions in your best interest if you have lost the capacity to make decisions or to communicate them An advance statement can cover any aspect of your future health or social care. This could include: how you want any religious or spiritual beliefs you hold to be reflected in your care where you would like to be cared for – for example, at home or in a hospital, a nursing home, or a hospice how you like to do things – for example, if you prefer a shower instead of a bath, or like to sleep with the light on concerns about practical issues – for example, who will look after your dog if you become ill By writing your advance statement down, you can help to make things clear to your family, Carers and anybody involved in your care.
The legal issues affecting elderly clients, their families and their carers can become complicated. We specialise in the wider and often sensitive legal issues around health, care and family that might affect plans for later life. Our friendly approach is both compassionate yet professional and as a company we are committed to providing you with affordable high quality legal advice. Contact Adrian Chambers Solicitor to make a personal appointment
01536 276300
Email: adrian@seatons.co.uk 1 Alexandra Road | Corby | NN17 1PE Contact Kirsti Edmead Solicitor to make a personal appointment
01536 311690 Email: kirsti@seatons.co.uk 6 Market Street | Kettering | NN16 0AH
solicitors
the friendly professionals
Specialists in the legal and practical issues that affect older people and their families.
Wills & Trusts Lasting Powers of Attorney Court of Protection & Deputyship Elderly Client Services Residential Care Fee Protection Property Settlement Trusts Lifetime & Inheritance Tax Planning Probate & Estate Administration
We are adaptable and able to provide a home or hospital setting visit if you have physical difficulties in being able to come to see us.
Visit our website: www.seatons.co.uk 24
How to choose a good care home You need to make sure it’s got everything you need, in a place you’ll be happy, at a price you can afford. Deciding to make the move to a care home can be a difficult decision and families usually play a vital role in helping their relatives pick the right one. Choosing a home in a hurry is never a good idea but often there can be pressure to find somewhere quickly, especially if a hospital is keen to discharge a patient. If there is a strong possibility that your loved one may need greater levels of care in the future, it can be wise to choose a home where this extended care is possible. If your funding is local-authority assisted, check that they will accommodate you at the local authority rate or whether a top-up would be required and always ask what extras you might have to pay for. Some homes are very large and this can have its advantages, such as better entertainment facilities, including having a minibus and obviously, a wider social circle. If your relative is quiet and shy, they may be better off in a much smaller home. Average cost of Residential Care in Northamptonshire 2018/19: £108.27 per day £760.00 per week £39,520 per year Average cost of Nursing Care in Northamptonshire 2018/19: £127.14 per day £890.00 per week £46,280 per year
Try to Plan Ahead Visit a number of homes before making a final choice. First impressions are important - are you greeted in a friendly way when you arrive? Is it clean ,pleasantly decorated and furnished? Are there any unpleasant smells? Spend enough time at the home to get a good idea of what it is like
Tips Do residents appear happy and responsive? Are they properly dressed and well-groomed? Do they seem alert and interested? Are chairs arranged in groups to encourage talking rather than placed in a circle round the outside of the room? Is there more than one room where residents can sit or where they can be quiet or see visitors? Does the manager have a friendly manner with staff and residents? Are visitors welcomed at any time ?
Before making the final decision about a care home get as much information as possible so you can compare homes and make sure they meet your requirements.
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Look at the latest inspection reports from the regulators, CQC for evidence of high staff turnover. This might suggest that staff are not happy with their employment. If the home doesn’t treat its staff well, can you trust them to provide the best care for you or your relative? Always ask to meet the staff before entering into an agreement.
Your right to choose your care home and its location If the local authority assess your needs and assist with your care home placement, you should be told about your right to choose your care home and its location, subject to certain conditions. This is based on the choice of accommodation regulations. Where you express a preference for a particular home and specified conditions are met, the local authority must provide, or arrange for, the provision of your preferred accommodation. Additional costs may need to be met by you or another person, called a ‘top-up’. This right covers care homes and nursing homes, as well as assisted living and shared lives accommodation, in England. Conditions for approval Once assessed as requiring a care home, you have a right to choose between different providers of that type of home as long as: the home is suitable for your assessed needs to move would not cost your local authority more than your personal budget for that type of home the home is available, and the care home is willing to enter into a contract with your local authority to provide care at your personal budget on the local authority’s terms and conditions. Your choice must not be limited to settings or individual providers which your local authority already operates in, or contracts with, or those within the local authority’s geographical boundary. If you choose a place outside your local authority area, they must arrange your preferred accommodation and should consider the cost of care in that area when setting your personal budget. Written reasons for refusal If the local authority refuse to, or is unable to, arrange a place in your preferred accommodation, they must provide written reasons.
The benefits and drawbacks of care homes If your needs can no longer be met at home, there are benefits to moving to a care home. Although there may be downsides too, knowing what to expect can help you make realistic decisions.
The benefits ... Safety: there is always someone around. Staff on duty 24/7: in a residential care home, someone is on call at night. In a nursing home, care is provided 24 hours a day. A room of their own room: your relative can usually personalise this with their own furniture, pictures and ornaments. Meals: regular meals provided, nutritional needs met. Companionship: opportunity to socialise with others of their own age and take part in organised activities or outings, where available. Peace of mind for family that a vulnerable older relative is being taken care of and is not living alone. Supervision of medication. No worries about household bills or upkeep. Better living conditions: the physical environment may be better – safe, warm and clean.
The drawbacks ... Choice: there may be a limited choice of homes with a vacancy for your relative, depending on their circumstances. Unfamiliar surroundings. Loneliness and loss of contact with neighbours and friends.
Eastlea Ca√e Plus Ltd C A R I N G
F O R
L I F E
Emotional effect: families can feel guilty that they are not looking after their relative themselves, even though this may no longer be practical. Your relative may feel rejected: it can help if you talk things through beforehand, possibly explaining that you or other family members are unable to give them the care that they need. Regular contact once they’ve moved in will also help. Loss of independence, although a good home should encourage your relative to be as independent as they can be. Lack of privacy: this might be difficult for your relative to adjust to. Small living space: your relative won’t be able to take all of their furniture and personal possessions with them. Variations in care: all homes have to achieve a minimum standard to ensure they can be registered, but quality of care may vary from home to home. Doing your research and asking around for recommendations, should help you avoid the less suitable ones (see Choosing a care home). Cost: care homes can be very costly, particularly if you have to fund your own care. If relying on local authority funding, you must be assessed as needing a care home. Sometimes you and the local authority might disagree on what is needed.
However good a residential or nursing home is, home is where your belongings, treasures, pets and memories are.
By choosing an Eastlea live-in carer ... You get to stay in your own home.
A cost-effective alternative to Residential Care
You retain any support or social contact you enjoy with friends, family and neighbours. Fully C o & Regu mpliant lated b y
Services provided: Eastlea C are Plus Ltd Dementia and Elderly Care 24 Hour Live-in Care | Day or Night Care Respite Care | Personal Care | Home Help Hospital Discharge Services
You’ll stay close to what’s familiar to you. You and your family retain full control over the care and support you receive.
Contact the Eastlea Care Plus team on...
01536 674044
Email us: info@eastleacareplus.co.uk
www.eastleacareplus.co.uk 26
Care Homes There are four basic types of care homes Residential Care
Provide living accommodation with meals in a dining area and help with personal care, such as washing and dressing.
Nursing Homes
Everything that is in a residential care home together with medical care from a qualified nurse who is on site 24 hours a day.
Care Homes with Dementia Care
They are designed to make people with dementia feel comfortable and safe.
Dual-registered Care Homes Residential & Nursing They accept residents who need both personal care and nursing care. This means that someone who initially just needs personal care but later needs nursing care won’t have to change homes.
By law, care providers have to display the ratings the Care Quality Commission give them. They must display them in the places where they provide care, somewhere that people who use their services can easily see them. They must also show their ratings on their website, if they have one. To read inspection reports visit www.cqc.org.uk
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Care home contracts Once you’ve decided on a care home, you’ll need to sign a contract to agree terms. Before you sign, it’s essential to read the contract carefully and understand what you’re agreeing to. Self-funding: if your relative is paying for their own care, the contract will be between them and the care home. Local-authority payment: if the local authority is funding your relative’s care, the contract will be between the local authority and the care home. Shared payment: if you or someone else is paying a top-up fee to the care home, there will be two contracts. One between whoever is paying the top-up and the local authority, and another between the local authority and the care home. If your relative is responsible for signing the contract, it might be helpful to suggest that you go through the paperwork together. If you have a power of attorney, you might need to sign on behalf of your relative A care home contract should cover: the cost of care, including the notice period for any increases any deposits or advance payments required details of any trial period offered what is and isn’t covered by the care home insurance the type of accommodation provided the level of care to be provided any additional fees and charges that may be incurred the cost and details of any extra services, such as meals, laundry, personal care (eg hairdressing, chiropody), television and phone bills what happens if residents are temporarily absent from the care home (eg in hospital) the terms of cancellation of the contract, both on your part and on that of the care home, including the required notice period the complaints procedure.
Residential & Nursing Homes | KETTERING & CORBY
R N D O B
St Anns Care Home
The Crescent,
Kettering
NN15 7HW 01536 415637
39
Rookery Cottage Care Home
5 Church Way,Thorpe Malsor
Kettering
NN14 1JS 01536 482776
13
Cheaney Court Care Home
2 Harrington Road, Desborough
Kettering
NN14 2NH 01536 761116
Glenkindie Lodge Residential
27 Harborough Road, Desborough
Kettering
NN14 2QX 01536 762919
33
Beech Close Care Home
Lower Street, Desborough
Kettering
NN14 2XQ 01536 762762
42
Clanfield Residential Care
3 Toll Bar Road, Islip
Kettering
NN14 3LH 01832 732398
30
Sunrise Care Home
10 Amen Place, Little Addington
Kettering
NN14 4AU 01933 650794
20
Five Gables Nursing Home
32 Denford Road, Ringstead
Kettering
NN14 4DF 01933 460414
Rose Cottage
99a High Street, Woodford
Kettering
NN14 4HE 01832 735417
10
The Yews
73 Kettering Road, Burton Latimer
Kettering
NN15 5LP 01536 722561
13
Latimer Grange Limited
119 Station Road, Burton Latimer
Kettering
NN15 5PA 01536 722456
27
Gabriel Court Limited
17-23 Broadway
Kettering
NN15 6DD 01536 510019
44
Orchard House Residential
155 Barton Road, Barton Seagrave
Kettering
NN15 6RT 01536 514604
33
Claremont Parkway
Holdenby
Kettering
NN15 6XE 01536 484494
Elm Bank Retirement Village
81-83 Northampton Road
Kettering
NN15 7JZ 01536 313520
115
Holly House Residential Home 79-83 London Road
Kettering
NN15 7PH 01536 414319
22
Beaumont Nursing Home
8 Gipsy Lane,
Kettering
NN16 8TY 01536 416817
Thorndale
Malham Drive
Kettering
NN16 9FS 01536 526380
60
Ashley Court Care Home
Reservoir Road
Kettering
NN16 9QT 01536 482777
38
The Old Vicarage
Weekly Village
Kettering
NN16 9UP 01536 484378
38
Country View Nursing Home
Pipe Lane, Warkton Village
Kettering
NN16 9XQ 01536 484692
29
Glenmoor House Care Home
25 Rockingham Road
Corby
NN17 1AD 01536 205255
59
Seagrave House Care Home
Occupation Road
Corby
NN17 1EH 01536 270400
84
Willow Brook House
South Road
Corby
NN17 1XD 01536 260940
48
Shirelodge Nursing Home
281 Rockingham Road
Corby
NN17 2AE 01832 273256
Laxton Hall
Laxton Hall, Laxton
Corby
NN17 3AU 01780 444292
29
Thackley Green Specialist Care Off Lewin Road, Great Oakley
Corby
NN18 8JS 01536 462720
51
Sandalwood Court
Butland Road, Oakley Vale
Corby
NN18 8QA 01536 424040
60
KEY
|
|
R Residential
N Nursing
|
D Dementia
|
O Old Age
|
65
43
66
28
54
B Number of Beds
28
Useful numbers for support in your area Northamptonshire Adult Social Services
Northamptonshire Adult Social Services
Access local services and information. Northamptonshire County Council provides social care to children, adults and older people. GENERAL ENQUIRIES: 0300 126 1000 (Mon to Fri 8am to 6pm) Email: adultcarencc@northamptonshire.gcsx.gov.uk www3.northamptonshire.gov.uk
Out of Hours
If you need to contact adult social services urgently during the evening, at night or at the weekend, phone our Emergency Duty team. Tel: 01604 626938 www3.northamptonshire.gov.uk
Nene Clinical Commissioning Group
Corby Clinical Commissioning Group
Responsible for the planning and commissioning of health care services. Tel: 01604 651100 Francis Crick House, 6 Summerhouse Rd, Moulton Park, Northampton NN3 6BF www.neneccg.nhs.uk
Responsible for the planning and commissioning of health care services. Tel: 01536 560420 Priors Hall, Corby Enterprise Centre, Corby NN17 5EU www.corbyccg.nhs.uk
Nene Valley Community Action
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Independent and confidential specialist legal advice. Tel: 01604 621038 49-53 Hazelwood Rd, Northampton NN1 1LG www.communitylawservice.org.uk
Offers a wide range of services for older people, disabled people, carers and younger people. Tel: 01933 396382 7 West Street, Rushden, Northants NN10 0RT www.nvca.org.uk
Alzheimer's Society Northamptonshire offers advice, information and support people with dementia and those who care for them. Tel: 01832 736670 www.alzheimers.org.uk
The Silver Line is the only national confidential and free helpline for older people open every day and night of the year. Tel: 0800 4 70 80 90 www.thesilverline.org.uk
Parkinson's is a support and research charity, working to find a cure and improve life for everyone affected by Parkinson's. Tel: 0808 800 0303 www.parkinsons.org.uk
Monday–Friday 9.00am–8.00m For confidential cancer information and support. Tel: 0808 808 00 00 www.macmillan.org.uk
We’re here for people living with any terminal illness, and their families. Tel: 0800 090 2309 www.mariecurie.org.uk
Promotes the views and needs of people with mental health problems. Tel: 0300 123 3393
www.mind.org.uk
Useful numbers for support in your area Access local services and information. Tel: 01536 464000 Corby Cube, George St, Parklands Gateway, Corby NN17 1QG www.corby.gov.uk
PALS
Access local services and information. Tel: 01536 410333 Municipal Offices, Bowling Green Rd, Kettering NN15 7QX www.kettering.gov.uk
PALS
Patient Advice and Liasion Service
Patient Advice and Liasion Service
Offers confdential advice, support and information on health-related matters. Tel: 01604 545784 Northampton General Hospital Trust, Northampton, NN1 5BD
Offers confdential advice, support and information on health-related matters. Tel: 01536 493305 Kettering General Hospital Rothwell Road, Kettering NN16 8UZ
family support link Supporting families in Northamptonshire. Support Line: 01933 227078 West End House, 60 Oxford Street, Wellingborough NN8 4JJ www.familysupportlink.co.uk
ICT is a registered charity specialising in delivering complementary therapy to people with cancer living in Northamptonshire. Helpline: 0800 316 6772 www.integratedcancertherapies.org.uk
Representing families of children up to the age of 25, with special and additional needs. Tel: 07745 249 094 Email: enquiries@npfg.co.uk www.npfg.co.uk
Local Offer Northamptonshire Services for children and young people in Northamptonshire (aged 0-25) with special educational needs and disabilities. www.northamptonshire.gov.uk/localoffer
Corby & Kettering Information, advice and support about abuse, neglect or financial exploitation. Helpline: 080 8808 8141 www.elderabuse.org.uk
Free, confidential, impartial advice. Corby: 01536 265 501 | Kettering: 01536 482 281 County-wide Adviceline: 03444 889 629 www.citizensadvice.org.uk
The Cinnamon Trust Contact Elderly Accommodation Counsel for information, advice and guidance on any aspect of care, support or housing for older people. Freephone: 0800 377 70 70 www.eac.org.uk
The Cinnamon Trust - The National Charity for the elderly, the terminally ill and their pets Tel: 01736 757 900 www.cinnamon.org.uk 30
Easy to learn ...
Our first aid information makes it easy to learn the skills you’ll need to help in an emergency. For someone who’s unconscious and not breathing ... Key skill: The delivery of chest compressions 1. Check breathing by tilting their head backwards and looking and feeling for breaths. 2. Call 999 as soon as possible, or get someone else to do it. 3. Push firmly downwards in the middle of the chest and then release. 4. Push at a regular rate until help arrives.
First aid for choking ... Key skill: The delivery of back blows
Key skill: Cool the affected area 1. Cool the burn under cold running water for at least ten minutes. 2. Loosely cover the burn with cling film or a clean plastic bag. 3. If necessary, call 999 or get someone else to do it.
First aid for a broken bone Key skill: Imobilise the affected part 1. Encourage the person to support the injury with their hand, or use a cushion or items of clothing to prevent unnecessary movement.
1. Hit them firmly on their back between the shoulder blades to dislodge the object.
2. As soon as possible, call 999 or get someone else to do it.
2. If necessary, call 999 or get someone else to do it.
3. Continue supporting the injury until help arrives.
First aid for someone who’s unconscious and breathing
First aid for a heart attack
Key skill: Place the person on their side and tilt their head back 1. Check breathing by tilting their head backwards and looking and feeling for breaths. 2. Move them onto their side and tilt their head back.
Key skill: Ensure they are sitting and call 999 immediately
1. The person may have persistent, vice-like chest pain, which may spread to their arms, neck, jaw, back or stomach. 2. Call 999 immediately or get someone else to do it.
3. As soon as possible, call 999 or get someone else to do it.
3. Make sure they are in a position that is comfortable for them (e.g. sit them on the floor, leaning against a wall or chair).
First aid for someone who’s bleeding heavily
4. Give them constant reassurance while waiting for the ambulance.
Key skill: Put pressure on the wound 1. Put pressure on the wound with whatever is available to stop or slow down the flow of blood. 2. As soon as possible, call 999 or get someone else to do it. 3. Keep pressure on the wound until help arrives.
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First aid for burns
First aid for a head injury Key skill: Apply something cold 1. Ask them to rest and apply a cold compress to the injury (e.g. frozen vegetables wrapped in a tea towel). 2. If they become drowsy or vomit, call 999 or get someone else to do it.
First aid for a stroke
First aid for an asthma attack
Key skill: Carry out the FAST test
Key skill: Help them take their medication
1. Think FAST. Face: is there weakness on one side of the face? Arms: can they raise both arms? Speech: is their speech easily understood? Time: to call 999.
1. Help the person sit in a comfortable position and take their medication.
2. Immediately call 999 or get someone else to do it.
First aid for poisoning and harmful substance
First aid for seizures (epilepsy) Key skill: Make them safe and prevent injury 1. Do not restrain them but use a blanket or clothing to protect their head from injury. 2. After the seizure, help the person rest on their side with their head tilted back.
First aid for diabetes Key skill: Give them something sweet to drink or eat 1. Give them something sweet to eat or a non-diet drink. 2. Reassure the person. If there is no improvement, call 999 or get someone else to do it.
2. Reassure the person. If the attack becomes severe, call 999 or get someone else to do it.
Key skill: Establish what? When? And how much?
1. Establish what they have taken. When? And how much? 2. As soon as possible, call 999 or get someone else to do it. 3. Do not make the person sick.
First aid for someone who’s distressed Key skill: Ask if you can help 1. Show you are listening and calmly ask them how you can help. 2. Be considerate of what is going on around them and what they need.
Our Courses ... We offer a range of first aid courses for people over the age of 16 who want to learn first aid for their day-to-day life. You don’t need to have any previous experience; just a willingness to learn and take part in practical exercises (led by our friendly trainers) which build your confidence in dealing with emergency scenarios. For more information on courses available contact: 0844 871 8000 Course location: Hatton Close, Moulton Park, Northampton NN3 6SU
For more information visit: redcross.org.uk/everydayfirstaid 32
Autumn THE
Day C E N T R E Centre When you are an elderly for the person, a bit of company can make all the over 50's difference.
Our lively day centre provides a wonderful change of scenery and a chance to make new friends where everyone is assured of a warm and friendly welcome. Get crafty in the art room, pampered in the hair salon and enjoy daily activities, trips out and much more. Come along and join in – we look forward to meeting you.
01536 264671 Monday We are open to Friday The-Autumn-Centre
9.00am to 1.45pm
info@theautumncentre.co.uk
In house fully trained carers Assisted showers 3 course meal with provision for special dietary requirements Therapeutic and social activities Hairdressing salon Footcare and foot health Door-to-door assisted transport
A small daily www.theautumncentre.co.uk attendance charge is The Autumn Centre | Counts Farm Road | Corby | NN18 8BH made for these services