Healthwatch Lincolnshire Signposting Directory

YOUR FREE GUIDE TO HEALTH & SOCIAL CARE 2016/17

Please take one ...

Lincolnshire

Covers services within the areas:

Lincoln City • North Kesteven • South Kesteven West Lindsey • East Lindsey Boston Borough • South Holland

www.healthwatchlincolnshire.co.uk

Contents Healthwatch Lincolnshire

1-2

Get Involved

3

Giving Feedback

4

Understanding NHS Services Your Questions Answered

5-8 9 - 10

Creating Dementia Friendly Communities

11 - 12

GPs & GP Surgeries in Lincolnshire

13 - 15

Pharmacies in Lincolnshire

17 - 18

Dentists in Lincolnshire

19 - 20

Opticians in Lincolnshire

21 - 22

Recognising Mental Health & Support

23 - 24

Your Right to Social Care & Support

25 - 26

What is Social Care?

27 - 29

Support for Carers

31

Living with a Disability

33

Planning for your Future Care Needs

35 - 36

Choosing the Right Home Care Agency Domiciliary Care Agencies in Lincolnshire

37 39 - 40

Choosing the Right Care Home

41

Residential Homes in Lincolnshire

43 - 46

Nursing Homes in Lincolnshire

47 - 48

Disclaimer This Directory has been compiled to signpost primary health and social care providers throughout Lincolnshire.

Whilst we have taken every care in compiling this publication, the publishers and promoters cannot accept responsibility for any inaccuracies. All listings are supplied via the Care Quality Commission (CQC) and NHS Choices.

Neither Healthwatch Lincolnshire nor Healthcare Publications can be held responsible for any errors or omissions.

All signposting services are up to date as of June 2016.

This Directory contains advertising from businesses who are offered the opportunity to reach potential customers through inclusion. However, any information provided by a company or organisation does not carry endorsement or approval of any product or service by Healthwatch Lincolnshire or Healthcare Publications.

Another quality publication by Healthcare Publications If you require extra copies of this directory or are interested in advertising in future editions please email Healthcare Publications on admin@healthcarepublications.org or visit www.hcpublications.org

Healthwatch Lincolnshire Healthwatch Lincolnshire is your independent consumer champion for health and social care in Lincolnshire, putting you at the heart of health and social care services.

Our role is to give local people a voice to influence and challenge how health and social care services are provided locally. We do this by listening to and talking with residents from all parts of the community and by holding service providers to account.

We are here to ensure that your views are heard by the key decision makers.

What does Healthwatch Lincolnshire do?

Healthwatch Lincolnshire can help you to get the best out of health and social care services.

We can do this by: • Providing you with information about your local services and how you can access the help you need.

• Listening to your views and hear what you have to say about what is working well and what isn’t.

• Signposting you when you need to make a complaint about the care or service you or your loved one have or haven’t received.

• Work with the organisations that pay for your health or social care services and make sure they are aware of the concerns and issues raised by local people.

• Follow up any concerns or issues raised by the residents to ensure they are responded to and work to ensure they have an impact on how services are run.

• Influence the way services are set up and commissioned, through opportunities such as our seat on the Lincolnshire Health and Wellbeing Board.

You have the right to be involved in decisions that affect your life and those affecting services in your local community.

1

Who are we and what are our powers?

We have legal powers to look into specific areas of concern and, as a result, to make recommendations on how services can be improved. Where appropriate, we will be able to alert healthcare providers and regulators to concerns that have been raised about specific services, health or social care matters: • To enter and view health and social care services while they are being delivered.

• To gain an understanding of people’s experiences whilst they are receiving services and social care.

• To respond to concerns raised from the public or national agendas regarding services.

• To create reports on the findings and work with service providers to develop and improve services.

• To request information about services and to make recommendations on how things could be better run.

• To pass information, issues and concerns to regulators of the services and to escalate issues to Healthwatch England, NHS England, the Care Quality Commission and the Department of Health.

• To be represented on key decision-making bodies including the Lincolnshire Health and Wellbeing Board and the NHS Quality Surveillance Group.

• Healthwatch Lincolnshire has a Board of non- executive Directors/Trustees (volunteers). Our members annually vote in the Directors who are responsible for the strategic needs of the Charity. Directors/Trustees are recruited for their expertise and skills in health and social care, finance, HR and Business Planning.

You have the right to choose from a range of high quality services, products and providers within health and social care.

Healthwatch Lincolnshire can: • Explain your rights and what standards to expect from health and social care services.

• Help you find out about funding for health and social care.

Healthwatch Lincolnshire making a difference.

Since April 2013 we have….

• Help you access services and find the right service for you.

• Completed enter and view visits in local care homes, hospitals, hospices and GP practices.

Reports on our findings and recommendations can be found our website.

• Put you in touch with support groups, voluntary and community groups or organisations.

• Distributed over 200,000 public leaflets across the county.

• Tell you about your health and care rights, including how to make a complaint if you are unhappy with a service.

• Responded to over 4,000 enquiries since April 2015 by helping to resolve problems, including referring them to other organisations.

• Pass on your comments about excellent service and social care.

• Created an extensive database of health and social care services in Lincolnshire to enable us to signpost people to the right place.

Listening and gathering views.

Healthwatch Lincolnshire is out and about in the local community in all sorts of places from health and social care settings to local community venues.

This gives you plenty of opportunities to come and speak with us face-to-face. You can also get in touch by writing to us, phoning, emailing or leaving feedback on our website.

Find out where we will be by visiting our events page on our website at www. healthwatchlincolnshire.co.uk.

• Produced a number of reports in response to issues raised with us by the public. Examples of some of the reports include: • Autism Survey Report.

• “Hear our Voice” Children and Young People of Lincolnshire.

• Patient Choice in East Lincolnshire.

• Patients, Service User and Carer Experiences of Mental Health Services in Lincolnshire.

We have a dedicated team of staff who monitor concerns and complaints and provide residents of Lincolnshire with up-to-date information and signposting about services. We have the ability to analyse data and identify emerging trends.

This provides early responses in areas of concern.

Through Healthwatch England, there is a national system of escalation in place to address and manage the process.

• Report on the Impact of Patient “Did Not Attend” Appointments at GP Surgeries in Lincolnshire.

You have the right to live in an environment that promotes positive health and wellbeing.

You have the right to be supported in taking action if you are not satisfied with the service you have received.

• Resident’s Views of their local Pharmacy Service.

• Seldom Heard Voices.

• Service Users, Patients and Carer Views on Mental Health Services.

2

Healthwatch Lincolnshire Healthwatch Lincolnshire wants to hear from you - your voice helps us to influence the planning of health and social care in your local area for every person in Lincolnshire.

How can you get involved?

By volunteering

We want to hear from you! By sharing your personal experiences and opinions with us Healthwatch Lincolnshire uses this information as part of our important monthly reporting.

Our volunteers play an important role in enhancing our work and in getting our message out to the public.

We use information gathered from the public voice to help plan our activities and set in action a programme of activities.

We want to hear about the good, the bad and the ugly! Help us to spread the word and be part of our awareness campaigns, surveys or become a member of our organisation.

We are always looking for new ways to work together with our community and get people involved and strengthen people power. Anyone can get involved with Healthwatch Lincolnshire and contribute to its activities because everyone’s views matter. So, how can you get involved?

By becoming a member Healthwatch Lincolnshire offers 2 levels of membership. This means that there is a membership level to suit you.

Level 1 is Full Membership where an individual agrees to support the work of the organisation through giving their time, skills or experience, such as a formal volunteer (Enter and View Visitor, volunteer Lead for a Healthwatch Community Hub or one of our other many volunteer roles).

Level 2 is Associate Membership which is open to everyone in Lincolnshire and gives you an opportunity to be involved in the network without the obligations of being a voting member. You will receive regular information and updates, can attend some of our public events and activities, receive the e-news and take part in surveys and instant polls.

You have the right to have your concerns and views listened to and acted upon.

3

Healthwatch Lincolnshire recruit volunteers who want to make a real difference to the way our health and social care services are run.

We have a variety of roles and are expanding all the time. You will have skills that we can use! We are able to offer Induction Training and ongoing training and support to all our volunteers.

To find out more call our volunteer coordinator, Annette Atkinson on 01205 820 892 or 07436 581999 or email annette.atkinson@ healthwatchlincolnshire.co.uk

Direct feedback from our local community Unhappy about the care or treatment that you have received but unsure what you can do about it?

Confused about how to complain?

Need assistance through the maze of services?

Then get in touch with us and we will listen and offer advice and guidance.

Contact us: 01205 820 892 info@healthwatchlincolnshire www.healthwatchlincolnshire.co.uk @heathwatchlinc www.facebook.com/healthwatchlincolnshire

You have the right to be an equal partner in determining your own health and wellbeing.

Your voice helps us to influence the planning of health and social care services in our local area for local people. That’s why we actively encourage and welcome your feedback.

Tell us about your health and social care experiences, good or bad, in places such as:

A+E Departments

Ambulance Services

Care Homes

Day Centres

Dentists Doctors Health Therapists

Home Care

Hospitals

Medical Centres

Midwifery

NHS Consultants

Opticians

Specialist Care

Specialist Services …and anyone you have contact with who helps you manage your health and social care.

We will summarise your feedback and provide it to the organisations that deliver our health and social care services in Lincolnshire. This will help them encourage and reward good practice, as well as identify and rectify any problems you may encounter.

There is no limit to the amount of services you can review and if you use a service on more than one occasion you can leave feedback each time you visit.

We will ask you for a little information about yourself when you leave a review, but you can leave a review anonymously. Tell us when thing are going well and when things are not so we can do something about it.

You can do this online here by submitting a review of your experience, or contact us by telephone on 01205 820 892 or by email at info@healthwatchlincolnshire.co.uk

You have the right to education about how to take care of yourself and about what you are entitled to in the health and social care system.

Giving Feedback takes minutes, but the impact can last a lifetime Meadows Court Care Home West End, Hogsthorpe, Skegness, Lincolnshire, PE24 5PA Tel: 01754 872302 • www.carehomeskegness.co.uk ............................................................................................

West Elloe Pharmacy West Elloe Avenue, Spalding, PE11 2BJ 01775 Tel: 01775 714633 • www.westelloepharmacy.com ............................................................................................

The Surgery Market Rasen Mill Road, Market Rasen, LN8 3BP Tel: 01673 843 556 • www.marketrasensurgery.co.uk ............................................................................................

Lincolnshire County Council Adult Social Care Orchard House, Orchard Street, Lincoln LN1 1BA Tel: 01522 782155 ............................................................................................

Lincolnshire Partnership NHS Foundation Trust LPFT (Mental Health) Units 8 & 9, The Point, Lions Way, Enterprise Park, Sleaford, Lincolnshire NG34 8GN Tel: 01476 563105 ............................................................................................

Avenue Road Dental Surgery Appoline House, 137 Dysart Rd, Grantham NG31 7DL Tel: 01754 872302

We want to hear about the treatment and care you have received.

Whether you've had a positive experience or there is room for improvement, have your say on the Healthwatch Lincolnshire website today. You can even leave feedback anonymously.

www.healthwatchlincolnshire.co.uk

You have the right to clear and accurate information that you can use to make choices about health and care treatment.

4

Understanding NHS services Hospital treatment is free if you are ordinarily resident in the UK. If you are visiting England, or recently moved to England, please look up the relevant information about accessing the NHS as charges may occur.

GP Referrals Access to NHS specialist treatment is via your GP and is based on need. You will need to see your GP if you wish to be referred to a specialist in a particular field If you ask your GP to refer you to a specialist, they will probably suggest that you try various tests or treatment options first to see whether your condition improves.

You cannot usually self-refer to an NHS specialist except when accessing sexual health clinics or treatment in an accident and emergency (A&E) department.

A specialist will only see you with a referral letter from your GP. The letter will give the specialist essential background information.

If you wish to see a private specialist, you are still advised to get a referral letter from your GP. However, if you see a private specialist without a GP referral, your GP is not obliged to accept the specialist’s recommendations.

NHS Waiting Times

footcare VISITING PRACTICE

Paul Cattle MCFHP AFHP

Registered Member of The British Association of Foot Health Professionals

Providing foot care treatment plans and products to clients throughout the local area, including many diabetic, disabled and senior citizens.

For the treatment of: • Ingrowing Toenails • Callus Treatments • Verrucas • Corns • Fungal Infections R&eNsidential ursing Home • Athletes Foot visits available • Discomfort etc • Friendly professional service For an appointment or more information telephone

01522 255338 / 07795 663041 19 Vernon Street | Lincoln | LN5 7QU

5

Emergency treatment If you have chest pains and heart disease is suspected, you should be seen at a specialist (or rapid access) chest pain clinic within two weeks of being referred.

Cancer When cancer is suspected, you have the right to be seen by a specialist within two weeks from your referral date. Most people referred like this don’t have cancer, but it’s important to see a specialist as soon as possible, so that a cancer diagnosis can be confirmed or excluded.

Non-emergency treatment For non-urgent matters, you have the right to start treatment within 18 weeks from the date your GP, dentist or other healthcare professional refers you (unless you want to wait longer or waiting longer is clinically right for you).

As well as deciding what health services a local community needs and providing funding for them, your local clinical commissioning group (CCG) is responsible for deciding whether or not which treatments are available on the NHS. If you think that you would benefit from a certain treatment, contact your GP or local CCG to check if it’s available on the NHS in your area.

Alternative Medicine Some forms of alternative medicine (also known as complementary medicine) are available through the NHS from certain GPs and hospitals. Therapies which may be available through the NHS are acupuncture, osteopathy, homeopathy and chiropractic.

Ambulances Ambulances provide both emergency and routine transport for NHS patients. Emergency ambulances can be contacted through the emergency telephone service (999). Ambulances for routine journeys can be arranged through GPs or hospitals.

Breast Cancer Screening Breast cancer screening is available on the NHS at three-yearly intervals if you are a woman aged between 50 and 70. If you are a woman aged over 70, you can be screened on request. Contact your GP for more information. For more information about NHS breast cancer screening, visit the NHS Choices website at www.nhs.uk.

Cervical Screening

Hospitals

Cervical screening is available on the NHS every three to five years if you are a woman aged between 25 and 64. If you are a woman over 64, you can be screened on request. Contact your GP for more information.

Most NHS hospital admissions and appointments take place through referrals by GPs. You can go to the Accident and Emergency department without a referral.

You can also go to a special clinic for the treatment of sexually transmitted diseases without a referral.

Contraception Contraceptive advice and supplies are available free on the NHS through GPs and family planning clinics. You can get emergency contraception, for example, the morning-after pill, from your GP, family planning clinics, most NHS walk-in centres and some pharmacies.

Travel to hospital for treatment You may be able to get essential travel costs paid to and from hospital for NHS treatment, for example, if you are on a low income or receiving benefits.

Chiropodists

If you need infertility treatment and your GP refers you to a specialist for further tests, the NHS will pay for this.

You have the right to be referred to a NHS clinic for a first investigation. However, infertility treatment is not widely available on the NHS and there can be long waiting lists.

The treatment available also depends where you live and what the problem is.

Your GP will tell if you are eligible for NHS treatment.

Chiropody may be available on the NHS free of charge, although this depends on your local Clinical Commissioning Group (CCG). Each case is assessed on an individual basis and whether you get free treatment depends on how serious your condition is and your risk factor. If your health or mobility is not affected, you are considered to be ‘low-risk’ and you may not get NHS chiropody. If you have diabetes, you are treated as a high priority case. You must normally be referred to a chiropodist by a GP or clinic. If you do not qualify for NHS treatment, you will need to arrange private treatment.

Infertility Treatment

Counselling Services Some GP practices provide free counselling services on the NHS. Contact your GP for more information.

Dentists You have to pay for NHS dental treatment, although some groups of people may get free treatment.

District Nurses District nurses are nurses employed by the NHS to provide nursing care for patients who are living at home. For example, they can change dressings or give injections.

They are based at GP surgeries and health centres and can also be contacted through local community nursing offices.

General Practitioners (GPs) Everyone is entitled to be registered with a GP

Health Services in Prison Prisoners should have access to the same range and quality of health services, including mental health services, as the general public receives from the NHS.

Hospices NHS terminal care may be given in hospital or at home.

There are also a number of NHS hospices providing care for patients as well as hospices run by voluntary organisations. For information about how to find a hospice, visit the website of Help the Hospices at www. helpthehospices.org.uk.

Ruth Hawkes FCSP • (HCPC Registered) Clinical specialist in:

Pelvic, Obstetric & Gynaecological Physiotherapy Physiotherapy treatment and advice for: Pelvic floor muscle related problems such as • Pelvic Pain • Incontinence • Gynaecological prolapse • Sexual dysfunction Pregnancy related musculoskeletal problems such as • Back ache • Pelvic pain PROFESS ION FRIENDL AL Advice for mothers-to-be for Y CARING • Pregnancy, Labour and childbirth For an appointment or more information telephone

07768 172558 / 01526 320175 Email: ruthhawkes@uk-consultants.co.uk

6

Understanding NHS services Maternity Services

Optical Services

If you are pregnant, there are a number of different services available to you. These include:

Most of us have to pay for eye tests, glasses and contact lenses, but some people can get free eye tests and vouchers towards the cost of glasses or contact lenses.

This includes:• all children under 16.

• some young people under 19.

• people aged 60 or over.

• people with certain eye conditions.

• people entitled to certain benefits.

• anyone else on a low income.

• Midwives - Your midwife might be based either in a hospital or in a local health centre or clinic. Midwives are responsible for the care of all normal pregnancies and labours. You do not need to be referred to a midwife by your GP. •

A GP - Not all GPs provide ante-natal care and arrange for delivery. If your GP does not provide this service, you might want to register with another GP for your maternity care.

•

An Obstetrician based in a hospital - An obstetrician is a doctor specialising in caring for women and children during pregnancy, birth and post-natal.

Usually, an obstetrician will only get involved if there are complications, but you can ask to see an obstetrician even if your midwife or GP is providing all your care.

If you are pregnant, you get free prescriptions and dental treatment from the time when the pregnancy is confirmed until one year after the birth.

Mental Health Mental health services are free on the NHS, but you will usually need a referral from your GP to access them.

There are some mental health services that will allow people to refer themselves for help. This commonly includes services for drug and alcohol problems, as well as some psychological therapy services.

NHS-funded Nursing Care NHS-funded nursing care is care provided by a registered nurse for people who live in a care home. The NHS will pay a flat rate contribution directly to the care home towards the cost of this registered nursing care.

Who is eligible for NHS-funded Nursing Care?

Pharmacists Pharmacists (also known as chemists) are responsible for dispensing medicines. They can also provide free information and advice about many common medical problems.

In England, you are entitled to get prescriptions free of charge if you: • are on Income Support, income-based Jobseeker’s Allowance, income-related Employment and Support Allowance or the guarantee credit part of Pension Credit. Your partner and children will also be entitled to free prescriptions if they are included in your benefit award. If you are getting Working Tax Credit and/or Child Tax Credit, you may be entitled to free prescriptions, depending on your income.

• are 60 or over (you must show proof of age to the pharmacist).

• have a listed medical condition and have a valid medical exemption certificate. Ask your GP if you think this might apply to you.

•

You may be eligible for NHS-funded nursing care if:

• you are on prescribed medication to prevent a pandemic disease, for example, pandemic influenza.

• you are not eligible for NHS continuing healthcare but have been assessed as needing care from a registered nurse.

• have a continuing physical disability which means you cannot go out without help from another person and have a valid medical exemption certificate.

• you live in a care home registered to provide nursing care.

• are under 16. You must show proof to the pharmacist.

Older People’s Services

• are still in full-time education. You must show proof to the pharmacist.

You can get a number of NHS services if you are an older person. For example, GPs should offer annual health checks to patients aged 75 and over.

• get a war or service disablement pension, need prescriptions for your disability and hold an exemption certificate.

• are a prisoner.

•

7

are having treatment for cancer, the effects of cancer or the effects of cancer treatment and you have a valid medical exemption certificate. You get free prescriptions for all NHS medication, not just the cancer medication.

are pregnant or have had a baby in the last twelve months and have a valid exemption certificate. This includes if you have had a miscarriage after the 24th week of pregnancy or your baby was stillborn.

• have got a community care order and you are expected to take medication for the treatment of your mental disorder.

Doctors, dentists and some nurses can prescribe a range of drugs and appliances on the NHS. They can normally only prescribe a limited quantity of a drug at any time (usually one month’s supply). For a full list of people who can get help with prescription charges see the Department of Health leaflet HC11 Help with health costs at: www.nhsba.nhs.uk.

Physiotherapy Physiotherapy is physical treatment that helps you regain use of your body after an injury or disease.

It is also used to slow the progression of long-term conditions. It is available through the NHS to patients referred for treatment by GPs or hospitals.

School Health Health checks on school children are carried out by the school nurse. These tests include tests on hearing, sight and growth. Parents have the right to be present at these checks. School nurses also provide health education and general advice on managing health problems in school.

Sexual and Reproductive Health Clinics There are a number of clinics that provide specialist sexual health and reproductive health services. At these clinics you can get services like: • family planning.

• termination.

• well woman advice and information.

• services for young people.

If you want to use these services you can go directly to the clinic. You do not have to go to your GP to access sexual or reproductive health clinics. The clinics are usually based in hospitals.

You can find your nearest sexual health clinic online from NHS Choices at: www.nhs.uk.

Terminal Care Terminal care (sometimes called palliative care) is the treatment of symptoms where cure is no longer considered an option, in other words, when someone is dying. Terminal care concentrates on:• controlling pain and other symptoms • improving the quality of life for the patient and their family • meeting the patient’s social, emotional and spiritual needs.

Vaccinations Vaccinations (also called immunisation) protect you against different infectious diseases.

The NHS provides vaccinations for children and some adults.

A charge may be made for vaccinations needed for overseas travel. If you’re planning to travel outside the UK, you may need to be vaccinated against some of the serious diseases found in other parts of the world.

Weight Loss Surgery Weight loss surgery, also called bariatric surgery, is used to treat people who are dangerously obese.

This type of surgery is only available on the NHS to treat people with potentially life-threatening obesity when other treatments, such as lifestyle changes, haven’t worked.

Substance Misuse Some people can use substances such as alcohol or drugs on a regular basis without any problems. Other people experience damaging psychological and physical effects as their habit turns into an addiction.

There are many different organisations that provide treatment, support and advice for people with addictions.

You could choose to consult your GP first, but help is also available from community addiction centres where you can drop in without an appointment. Treatment and support is provided from a range of different people including specialist nurses, counsellors and psychiatrists.

8

Your questions answered Can I Get Cosmetic Surgery on the NHS?

Can I See an Osteopath on the NHS?

In rare cases, cosmetic surgery may be provided on the NHS if it’s required to protect a person’s health. For example, the NHS might pay for: • a breast reduction operation if the weight of a woman’s breasts are causing her back problems • nose reshaping (rhinoplasty) if someone has breathing problems • pinnaplasty (in under 16-year-olds), which is surgical correction of ears that stick out

Osteopathy is a type of complementary therapy.

Like all complementary therapies, osteopathy is not available on the NHS.

To qualify for surgery on the NHS, you must meet specific guidelines set out by your local clinical commissioning group (CCG).

Can I Get Laser Eye Surgery on the NHS? Laser surgery is available on the NHS for eye conditions that without treatment, can lead to loss of vision.

However, it’s not available for conditions that can be treated successfully in other ways, such as refractive (focusing) errors.

To qualify for surgery on the NHS, you must meet specific guidelines set out by your local clinical commissioning group (CCG)

Can I Get a Paternity Test on the NHS? No. Paternity tests aren’t available on the NHS.

Can I See a Chiropractor on the NHS? Chiropractic treatment is considered to be a complementary therapy, which means that it is not usually available on the NHS. Most people who have chiropractic treatment pay privately to see a chiropractor. You do not need to see your GP or get a referral letter before arranging an appointment for private treatment.

Can I Get Chiropody or Podiatry on the NHS?

Can I Get My Tattoo Removed on the NHS? Tattoo removal is rarely available on the NHS Treatment to remove tattoos is available at private clinics. You will have to pay for private treatment.

Can I Get a Mole Removed on the NHS? It depends. The most important reason for having a mole removed is to rule out any cancerous changes.

Your GP will refer you to a dermatologist (skin specialist) if they have concerns that your mole has any abnormal cells. If the dermatologist thinks your mole could have any abnormal or cancerous cells, they will remove the mole (in a procedure known as a biopsy) to check it under the microscope.

In general, moles are not removed for cosmetic reasons.

If you wish to have a mole removed for cosmetic reasons, then you would almost always need to have it removed privately and will be charged a fee.

Which Travel Vaccinations are Free?

Vaccinations for the following conditions are usually available free on the NHS: • Cholera.

• Diphtheria, polio and tetanus booster.

• Hepatitis A, some combined vaccines such as combined hepatitis A and B. • Typhoid.

These vaccines protect against diseases which are considered to be the greatest risk to public health if they were brought into the country.

In most areas of the UK, chiropody is available on the NHS free of charge. If your condition is unlikely to affect your health or mobility, you may not be eligible for NHS treatment.

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NHS PRESCRIPTIONS ACCEPTED

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9

A&S Hearing Services Limited

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NHS Stop Smoking Services

Can I Get a Wig on the NHS?

Local stop smoking services are free Your GP can refer you, or call the free Smokefree National Helpline on 0300 123 1044 to make an appointment with an adviser.

Wigs are available from the NHS. However, patients will be charged for them, unless they qualify for help with charges.

Can I get Acupuncture from the NHS? Acupuncture is sometimes available on the NHS, most often from GPs or physiotherapists, although access is limited.

Most acupuncture patients pay for private treatment.

The cost of acupuncture varies widely between practitioners. Initial sessions usually cost between £35 and £60 and further sessions between £30 and £50.

Can I Get Free Liposuction on the NHS? As liposuction is usually a cosmetic procedure (used to improve your appearance), it is not normally available on the NHS. However, liposuction may be used by the NHS as reconstructive surgery to treat certain conditions.

These conditions include: • Lymphoedema – a condition that causes excess fluid and chronic swelling in many parts of the body • Lipodystrophy Syndrome – where fat is gained in one area of the body and lost from another (a side effect of medicines that are sometimes used to treat HIV) • Lipoedema – a chronic condition that typically causes an abnormal build-up of fat cells in the legs, thighs and buttocks

Can I Get a Hearing Aid on the NHS? NHS hearing aids and new batteries are free. If you lose your hearing aid or damage it, you may be asked to pay towards the cost of repairing or replacing it.

Getting a Hearing Aid Privately In the UK all hearing aid dispensers must be registered with the Health & Care Professions Council (HCPC). If you decide to buy a hearing aid privately make sure you consult a qualified registered hearing aid dispenser.

They should have the letters RHAD (Registered Hearing Aid Dispenser) after their name.

Can I Access my Health Records?

Under the Data Protection Act 1998 you have a legal right to apply for access to health information held about you. This includes your NHS or private health records held by a GP, optician , dentist or by a hospital.

A health record contains information about your mental and physical health recorded by a healthcare professional as part of your care. If you want to see your health records you don’t have to give a reason.

Depending on which health records you want to see, submit your request in writing or by email to • Your GP Surgery, Your Optician, Your Dentist or • Your hospital trust’s health records manager or patient services manager.

• Gynaecomastia – where boys’ and men’s breasts swell and become larger than normal, often due to a hormone imbalance • Breast Cancer – a surgeon may use your own body tissue, including body fat, to construct a new breast after a mastectomy

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Lincolnshire's Independent Hearing Aid Specialists Full Range of Hearing Aids Latest Digital Technology Repairs, Servicing & Batteries FR 30 Days Money Back Guarantee HearingEE Tes and ts Special Offers for Pensioners F

Turbans, hats, scarves and accessories available

www.aandshearingservices.co.uk

01754 882454 Mobile: 07810 141854

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10

Creating dementia friendly communities Tips for shops, workplaces, businesses, friends & neighbours It is possible for people with dementia to live well if those around them understand how they can help in simple ways.

People with dementia live in your area, probably on your street, possibly amongst your friends and close neighbours. People with dementia may visit your shop, business or workplace.

Common signs of dementia are confusion, forgetfulness, struggling to find words and repetitiveness. This can make everyday situations stressful. A person with dementia may need extra assistance to help them use your services or help them with everyday things.

Speak clearly • Speak clearly, calmly and slowly to allow the person time to understand information.

• Use simple, short sentences and avoid direct questions.

• Keep choices to a minimum and don’t raise your voice.

• Where possible, talk in a non-distracting place or find a quiet corner.

Top tips to reduce your risk of developing Dementia • Stop smoking • Control high blood pressure • Control blood glucose level if you have diabetes • Keep cholesterol at a healthy level • Only drink alcohol within NHS guidelines • Eat a healthy balanced diet • Maintain a healthy weight • Keep physically and mentally active • Take time for your mental wellbeing For further information visit

www.alzheimers.org.uk 11

Think about your body language • People with dementia may find it difficult to understand what is being said, but can be quick to interpret the message on people’s faces and may still be aware of body language.

• Make sure you are at the person’s level, use a friendly tone and respect personal space.

Show respect and patience • Adapt what you are saying if the person with dementia does not understand.

• Don’t rush, and try to go at their pace.

Listen • Listen carefully to what the person has to say, giving plenty of encouragement, whilst looking out for other clues of what they might be trying to communicate.

• Allow them time to find the words to tell you what they want.

Noise • A person with dementia may have difficulty listening if there are a lot of different noises around them.

Lighting • Make sure the lighting is sufficient so the person with dementia can see you and everything around them clearly.

• Turn up the lights or move to a well-lit area.

Help with handling money • Counting money, calculating and handling change, recognising coins and banknotes and knowing the value of money can all be very difficult for someone with dementia.

• Offer to help by counting out money and giving a receipt.

Finding the way • People with dementia may have forgotten where things are or they may not recognise everyday objects.

• Sometimes people with dementia may forget where they are going or become disorientated.

• They may not be able to follow simple directions and may need you to go with them to where they want to go.

Feeling lost • Sometimes people with dementia may feel lost in familiar places or forget where they live.

• If someone is lost and distressed, offer to help by asking if their address is on something they might have in their pocket or bag.

Recognising and finding things • People with dementia may have forgotten what they came into the premises or room for.

• They may have a list but have problems finding the things they want.

• Help them choose the right amount of things, particularly if they seem to be buying an unusually large amount of something.

Making choices • While choice is good, for someone with dementia too much choice can be confusing.

• Ask what the person would like, e.g. a coffee, and then suggest two or three likely options.

• You could describe these options and remember to give a pause between each option to allow them time to think and make a decision.

Being predictable • The person with dementia may be confused if things have been rearranged, or by new people they meet.

• Try to keep things the same or offer additional assistance if things have changed.

Every day can be different • For some people with dementia what they can do changes from day to day, so how you help them may need to be different every time.

• Look out for signs and offer to help when needed, bearing in mind the privacy of the person.

Whose reality • Past memories can often be stronger than present reality.

• The person may be confused and say something that does not makes sense to you.

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GPs & GP Surgeries

GPs & GP Surgeries

Address

Postcode

Telephone

Patient choice of GP practice

Patient involvement groups

Following changes to GP contracts, all GP practices in England will be free to register new patients who live outside their practice boundary area from January 2015.

Most GP practices have patient involvement groups.

This means that you are able to join practices in more convenient locations, such as a practice near your work. The idea is to provide you with greater choice and to improve the quality of GP services. These new arrangements are voluntary for GP practices.

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Area

These groups are made up of individual patients who take an active interest in patient healthcare and are sometimes known as Patient Participation or Partnership Groups (PPGs).

To find out about your local patient involvement group or to get one started you should ask at the reception desk of your practice.

GPs & GP Surgeries

GPs & GP Surgeries

Address

Area

Postcode

Telephone

Data correct with NHS Choices

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GPs & GP Surgeries

GPs & GP Surgeries

Address

Area

Data correct with NHS Choices

15

Postcode

Telephone

Providing accessible and affordable transport keeping you connected with your local community

Shopmobilty

Does your disability or age prevent you from using public transport?

Mobility scooters can be booked on

Lincoln Area Dial Ride also offer a Shop Mobility service

If you live within a 6 mile radius of Lincoln City Centre you can register to use our service.

DialaRide can be used for any purpose, whether you are visiting friends and relatives, have an appointment at the doctors or hospital or are going out to work or shopping. A door to door service for the passengers and a companion.

Voluntary Car Service

01522 514477

between 9.00am and 4.30pm and collected from the Dial A Ride office within the Lincoln bus station.

For further information call

The DialaRide Voluntary Car Service offers a reliable, friendly and reasonably priced service throughout Lincolnshire for clients that don’t need assistance getting in or out of a car

01522 544 983

JOIN US TODA Y!

online at www.lincolndialaride.co.uk or visit our office at Lincoln Area DialaRide The Bus Station, Melville Street, LN5 7HW

For further information about the DialaRide service or to become a Member please call

01522 544983 16

Pharmacies Pharmacy / Chemist

17

Address

Area

Postcode

Telephone

Pharmacies Pharmacy / Chemist

Address

Area

Postcode

Telephone

Data correct with NHS Choices

18

Dentists

Dentist

19

Address

Area

Postcode

Telephone

Dentists

Dentist

Address

Area

Postcode

Telephone

Data correct with NHS Choices

Dental emergency and out-of-hours care If you require urgent treatment, please contact your usual dental practice as they may be able to see you or direct you to an urgent care dental service.

If you do not have a regular dentist, contact NHS 111 for advice on where you can get urgent care.

NHS dental charges Band 1- Course of treatment £19.70 You may be advised to make another appointment for a separate course of non-urgent treatment.

In this case, you will have to pay a second charge in the relevant treatment band.

Band 2 - Course of treatment £53.90 Band 3 - Course of treatment £233.70 20

Opticians

Opticians

Address

Area

Postcode

Telephone

Data correct with NHS Choices

Lincoln & Lindsey Blind Society SERVING VISUALLY IMPAIRED PEOPLE SINCE 1921

Tel: 01507 605604 • Email: info@ llbs.co.uk • Web: www.llbs.co.uk 21

Opticians

Opticians

Address

Area

Postcode

Telephone

Data correct with NHS Choices

Lincoln & Lindsey Blind Society SERVING VISUALLY IMPAIRED PEOPLE SINCE 1921

Tel: 01507 605604 • Email: info@ llbs.co.uk • Web: www.llbs.co.uk 22

Recognising mental health and support Mental health, emotional wellbeing and resilience is all about how we cope with what life throws at us. It concerns the way we feel about ourselves, conduct relationships, handle stress or deal with loss.

Good mental health and resilience are fundamental to good physical health, relationships, education and work, as well as being key to achieving our potential.

Mental health facts At least one in four people experience a diagnosable mental health problem in any one year and one in six experience this at any one time.

• More than half of those with a common mental health problem have both depression and anxiety.

• There are approximately 570,000 people with dementia in England, a figure that could double in the next 30 years.

• Nearly 850,000 children and young people aged five to 16 years have a mental health problem – about 10% of the population. Fewer than one in 10 access treatment.

How your GP can help Common mental health problems such as anxiety, depression, panic disorders, phobias and obsessive compulsive disorder can cause great emotional distress, and can affect how you cope with day-to-day life and your ability to work.

Less common conditions such as psychosis, can make you experience changes in thinking and perception severe enough to significantly alter your experience of reality. These conditions include schizophrenia and affective psychosis, such as bipolar disorder and can have the same lifelong impact as any long-term physical condition.

23

Admitting you are struggling does not mean you are “mentally ill”, that doctors will automatically put you on medication, or you will have to immediately tell your employer you are mentally unwell.

Many issues can be managed without the help of a GP by using the variety of sources of help now available, whether it’s through books, local organisations or online.

Even if you need professional help, there are choices you can make along the way. Mental illness is treatable and with appropriate support and treatment, people do recover. Many move on with their lives and are able to care for their family, contribute to the local community, and get back into employment or training.

You should make an appointment to see your GP if you’ve been feeling depressed for a few weeks or your anxiety is having an impact on your daily life, such as stopping you from going to work or shopping.

Mental health services are free on the NHS, but you will usually need a referral from your GP to access them.

Are money worries affecting your Mental health?

If you have financial worries it can really start to impact on the way you feel.

Do you regularly lay awake in bed at night worrying how you’re going to pay your bills?

Are you feeling tired or lacking energy because worries about money have got you down?

Are you having trouble relaxing because of worries about money?

Do you feel anxious about answering the phone or opening the post because it might be about your debts?

Do you suffer with anxiety or panic attacks when you think about your financial situation?

Do you often shop or spend excessively to feel better, but have feelings of guilt or regret afterwards?

Are you drinking more alcohol to help you cope with the stress of debt?

Are you feeling low or tearful when you think about your financial situation?

Do you find you’re irritable, easily annoyed or lose your temper more often, or more quickly, when you get stressed about money?

If you have answered yes to any or most of these questions then it is time to face your fears and seek help on getting advice on how to prioritise your debts.

Citizens Advice Bureau has lots of information on sorting out debt on its website in the section on Help with debt.

The charity Mind has a section on its website called Money and Mental Health, which includes advice on how to manage debt.

Free and impartial money advice, set up by government Tel: 0300 500 5000

Five steps to mental wellbeing Evidence suggests there are five steps we can all take to improve our mental wellbeing.

Connect – connect with the people around you: your family, friends, colleagues and neighbours. Spend time developing these relationships. Learn more in Connect for Mental Wellbeing.

Be active – you don’t have to go to the gym. Take a walk, go cycling or play a game of football. Find an activity that you enjoy and make it a part of your life.

Learn more in Get active for mental wellbeing.

Keep learning – learning new skills can give you a sense of achievement and a new confidence. So why not sign up for that cooking course, start learning to play a musical instrument or figure out how to fix your bike?

Give to others – even the smallest act can count, whether it’s a smile, a thank you or a kind word. Larger acts such as volunteering at your local community centre, can improve your mental wellbeing and help you build new social networks.

Be mindful – be more aware of the present moment, including your thoughts and feelings, your body and the world around you. Some people call this awareness “mindfulness”. It can positively change the way you feel about life and how you approach challenges.

independent advice Tel: 0808 808 4000

Monday to Friday, 8am to 8pm - Saturday, 9am to 1pm Sunday and Bank Holidays, closed

Monday to Friday, 9am to 8pm - Saturday, 9.30am to 1pm

www.moneyadviceservice.org.uk

www.nationaldebtline.org

Get free debt advice and your personal action plan

Credit Union for Lincolnshire

Tel: 0300 500 5000

Monday to Friday, 8am to 8pm - Saturday, 8am to 4pm

www.stepchange.org

Your first stop for loans & savings Tel: 01522 873550

Monday, Tuesday, Thursday, Friday 9.30am - 3.00pm Wednesday 10am - 3.00pm

www.lincscreditunion.org.uk

24

Your right to social care and support Local authorities have a duty to assess anyone who appears to have care and support needs.

Your local authority should: • assess your needs and give you advice, whatever your financial circumstances.

Your care plan should be individual to you, and you should be allowed to have as much involvement in the development of your plan as you wish.

• provide information about services and support options available to you in your area.

Your care plan should help you to:

• give you a carer’s assessment if you are an unpaid/ family carer.

• have as much control over your life as possible

The assessment by the local authority is important because it helps them work out what your difficulties are and what services will help you most.

• participate in society on an equal level, with access to employment and a family life • have the best possible quality of life keep as much dignity and respect as possible

Often, only minor assistance is needed – such as meals on wheels and help with washing or dressing, yet these services could make a big difference to your life.

Understanding the national eligibility criteria for care and support?

If your local authority decides you are eligible for social care support, they will carry out a financial assessment to determine how much you will need to pay towards your care, if anything.

The eligibility threshold for adults with care and support needs is based on identifying how a person’s needs affect their ability to achieve relevant outcomes and how this impacts on their wellbeing.

If you are assessed by social services and are found to be eligible for support, the next stage is to draw up a care and support plan, or in the case of a carer with eligible needs, a support plan.

Local authorities must consider whether the person’s needs:

What is a Care Plan?

A care plan (sometimes called a care and support plan, or support plan if you’re a carer) sets out how your care and support needs will be met. You should be fully involved in the preparation of your care plan, and you and anyone else you request should also get a written copy. The care plan must set out: • the needs identified by the assessment.

• whether, and to what extent, the needs meet the eligibility criteria.

• the needs that the authority is going to meet, and how it intends to do so.

• for a person needing care, for which of the desired outcomes care and support could be relevant.

•

for a carer, the outcomes the carer wishes to achieve, and their wishes around providing care, work, education and recreation where support could be relevant.

• the personal budget.

• information and advice on what can be done to reduce the needs in question, and to prevent or delay the development of needs in the future.

25

• live independently

• arise from or are related to a physical or mental impairment or illness.

• make them unable to achieve two or more specified outcomes.

• as a result of being unable to meet these outcomes, there is likely to be a significant impact on the adult’s wellbeing.

An adult’s needs are only eligible where they meet all three of these conditions.

The specified outcomes measured include: • managing and maintaining nutrition, such as being able to prepare and eat food and drink.

• maintaining personal hygiene such as being able to wash themselves and their clothes.

• managing toilet needs.

• being able to dress appropriately, for example during cold weather.

• being able to move around the home safely, including accessing the home from outside.

• keeping the home sufficiently clean and safe.

• being able to develop and maintain family or other personal relationships in order to avoid loneliness or isolation.

• accessing and engaging in work, training, education or volunteering, including physical access.

• being able to safely use necessary facilities or services in the local community including public transport and recreational facilities or services.

• carrying out any caring responsibilities such as for a child.

Local authorities do not have responsibility for providing NHS services such as patient transport, but they should consider needs for support when the adult is attending healthcare appointments.

The local authority should not refuse to meet eligible needs on the grounds of cost, although if there is more than one option, it is allowed to choose what it believes is the most cost effective one. If your needs do not meet the national eligibility criteria, the local authority still has to give you information and advice on what support might be available in the community to support you

My Choice My Care My Choice, My Care is Lincolnshire’s online information and advice service. It is designed to give you the best help and advice possible to ensure your needs are met and to help you or a loved one live as independently as possible. You can also find information to help meet your needs as a carer.

Contact us: www.mychoicemycare.org.uk Tel: 01522 782155 from 8am to 6pm, Monday to Friday (except on public holidays).

MINICOM: 01522 552055 (9am-6pm, Monday to Friday) In an emergency, please call 01522 782333.

If you look after someone, you can contact the Carers Service on 01522 782224

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What is social care Many people’s first impression or thoughts of social care might be a residential care home. In fact, there’s a wide variety of social care services available and most people will be able to have care provided in their home.

The kind of social care support you can get depends largely on your needs. This means the type of condition you have or the severity of your disability. For example, if you have trouble walking, you may simply require some equipment to help you remain mobile and independent. However, if you develop a condition that seriously affects your mental capacity or your ability to move and look after yourself, you are likely to need a much wider range of social care services. It is worth taking time to think about your specific needs and what you think you might need to help you achieve the best quality of life you can.

Help in your home

Equipment to enhance your independence

Your local authority will be able to provide you with information and advice on what services are available in your local area.

The ability for you to remain independent sometimes hinges on small factors and tools, such as a jar gripper (to help you remove lids) or ways to raise your seat (so that you can get up more easily). Equipment can also help with weightier issues, for example, hoists to help people with mobility problems get on and off chairs or toilets, or in and out of the bath or bed. The equipment you may be able to access could include monitoring devices that check whether you have left the house if you have a condition, such as dementia, that causes confusion and wandering.

You may want to have someone who can come to your home and give you the support you need to live your life. This can include help with tasks such as getting dressed, help with using the toilet, washing, preparing and eating food, cleaning and laundry, getting out and about, and taking part in leisure and social activities.

Find out more about homecare.

If you are unable to manage in your home, even with help and assistance, you may need to consider whether you should move to a care or nursing home.

Community support and activities Some social care services can be provided to help you continue to play an active role in your community and to get out and about and do the things you want to do. For example, you may want to work or to partake in religious or cultural events such as a festival or a sports match. Social care services may be able to support you in a wide range of ways to enable you to continue to do these things, for example a community transport service.

Your local authority will be able to provide you with information and advice on what services are available in your local area.

Day centres Day centres provide meals and an opportunity to socialise and do activities that might not be available at home and may provide respite for Family Carers Our mission is to provide quality-based day opportunities for adults with learning disabilities in Lincoln and surrounding areas.

Your local authority will be able to provide you with information and advice on what services are available in your local area.

Specialising in providing a tailored and individual service, focusing on personal abilities, independence, life skills and choice.

Adaptations to your home

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A common way that social care can support ill or disabled people to live independently at home is simple adaptations to the home. If you have difficulty living at home because of your condition, it is often a better option to improve your home than to move somewhere new.

Diversity Adult Support Services Ltd

01522 244960

Please feel free to visit us anytime at: 2A Clarke Road, Lincoln, LN6 8SH www.diversityadultsupport.co.uk

For example, depending on your condition, you might be able to get lowered kitchen surfaces and storage, wider doorways to accommodate wheelchairs or walking frames, or improved flooring to prevent trips and falls.

Your local authority will be able to provide you with information and advice on what services are available in your local area.

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What is social care Residential care If living at home is no longer a realistic or practical option you may want to consider residential care.

There are many different types of ‘residential care’ – it may mean a permanent move into a care home for older people with disabilities, or a home for children.

Residential care may be privately owned or run by a charity or the local authority.

The main types of residential options are: • Residential care homes.

• Residential care homes with nursing care.

• Supported living.

• Retirement villages.

Deciding on a long-term stay in residential care is a significant decision financially, practically and emotionally. You will need to think about your own preferences and decide what services will meet your needs now, as well as being flexible enough to take account of your future care needs. It is not always an easy decision. Independent advice can be important in helping you make the right decision, taking into account all the important factors.

Your local authority will be able to give you details of

Charities are another great source of social care information – particularly those associated with conditions such as the Alzheimer’s Society, Mind or Scope, but also those related to different aspects of care such as Carers UK or Independent Age.

LARC

If you look after a person who is disabled, has a longterm health condition or is elderly and frail, you are a carer. Carers can get help with their caring role and by enabling the person they care for to get the support they need, they can make their own life easier.

For example, it’s important that carers have time for themselves and one of the best ways to arrange breaks from caring is to ensure that you have had a carer’s assessment. This will help identify how substantial and demanding your caring is and how much support you are likely to need.

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People who need care may have difficulty in being able to exert their rights, get the services they need and are entitled to, or simply not know or understand what is available to them. Information and advice are often a key part of any care assessment that your local authority undertakes. This information could go a long way to helping you get the support you need.

Support for carers

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If you are in need of social care you may be able to get information and advice on how to cover the additional living costs you may incur. For example, you may be able to access certain financial benefits for daily living or be able to access funding from charities to cover the costs of expensive equipment. Your local authority should be able to talk you through some of these money matters as part of your social care assessment.

Some people may find that an advocacy service can help them exert their rights, particularly if you have a disability and you believe you are treated unfairly. An advocacy service can act as a champion to ensure you get fair and equal treatment and access to services.

Supporting Adults with learning disabilities at our day centre in Lincoln

To find out more, contact us on

Financial support

Information & advisory services and advocacy

• Extra care and sheltered housing.

We offer a variety of activities, including life skills, arts and crafts and days out

information services they commission locally. Many local and national charities will also be able to provide information and advice.

You may also want to think about whether you need healthcare support if you have care needs relating to an ongoing health condition. If this is the case, then it is worth considering whether the NHS can offer any treatment, medical equipment or support that can help you live more fully with your condition

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Support for carers There are 6.5 million carers in the UK which is one in 10 of the population.

Ask for a Carer’s assessment

Your decision to be a carer

The Care Act 2014 makes carer’s assessments more widely available to people in caring roles. Local authorities now have a legal duty to assess any carer who requests one or who appears to need support

When your carer’s assessment is done, no assumptions should be made about your willingness to be a carer.

This can be a very sensitive area because many of us feel that we have a duty to those we care for. We sometimes rule out other options because we feel we have no choice.

If you provide care and support to an adult friend or family member you may be eligible for support from your local council. This support could include being offered money to pay for things that make caring easier, or the local authority might offer practical support such as arranging for someone to step in when you need a short break. It could also put you in touch with local support groups so you have people to talk to.

A carer’s assessment is a discussion between you and a trained person either from the council or an organisation working on behalf of the council.

The assessment will consider the impact the care and support you provide is having on your own wellbeing, as well as important aspects of the rest of your life, including the things you want to achieve day-to-day.

It must also consider other important issues such as whether you are able or willing to carry on caring, whether you work or want to work and whether you want to study or do more socially.

A carer’s assessment looks at the different ways caring affects your life and works out how you can carry on doing the things that are important to you and your family. It covers your caring role, your feelings about caring, your physical, mental and emotional health and how caring affects your work, leisure, education, wider family and relationships.

Your physical, mental and emotional wellbeing should be at the heart of this assessment. This means that you can tell the council how caring for someone is affecting your life and what you want to be able to do in your day-to-day life.

A carer’s assessment should also look at your own interests and commitments to see if and how they are disrupted by your role as a carer. One of the most important parts of your carer’s assessment will be a discussion about your wishes concerning going to work, training or leisure activities.

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You have the right to choose: • whether to be a carer at all • how much care you are willing to provide • the type of care you are willing to provide When assessing your needs social services must consider whether your role as a carer is sustainable.

The assessment is about your needs and therefore you should: • have a reasonably detailed discussion about all the matters relevant to you.

• have the assessment in private if you want to, at a convenient time and place for you.

• get relevant information, including about welfare benefits you could claim and details of other services.

• have a chance to identify the outcomes that you want; any services should be appropriate for you and meet your needs.

• be given flexibility and innovation in identifying services that may meet your needs.

• have an opportunity to give feedback about the assessment.

Request your Carer’s assessment You can request a carers assessment by contacting Lincolnshire County Council Tel: 01522 782224 Visit: www.lincolnshire.gov.uk Alternatively, if the person you care for is being assessed by a social care practitioner, speak to them about how you can have your needs assessed and they will be able to offer you information and advice about this.

Adults Supporting Adults Friendly, Affordable Support Providing professional support to the people of Lincolnshire for over 25 years

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Respite Respite is a flexible service offering clients and their family carers a supportive break from each other.

“The service has been invaluable in both supporting my husband and giving me the break I need from my caring role each week.”

Day Time Provision 1:1 support in the community helping you to maintain your independence, assisting with correspondence, shopping, cooking, finding activities, or just having a coffee and a chat, plus much more.

“I’m delighted to have Gina support me, I feel my life is much better, healthier and I get to do the things I normally wouldn’t do on my own” Doug DTP Client

Sit2gether You can have peace of mind knowing that your loved one is being supported safely in their own home, giving you a break during the day for that ‘me time’ “We know that without the sitting service, my dad would have been in a care home a long time ago, as we could not have coped alone.”

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Tel: 01529 416270 or visit our website at: www.asaorg.co.uk Find us on Facebook, join us on Linkedin & follow us on Twitter Railton House | Sleaford Business Park | Sleaford | Lincolnshire | NG34 7EQ 32

Living with a disability Living with a Disability Disabled people are often talked about as though they form one group, but every disabled person faces different challenges and health conditions.

The Equality Act 2010 defines a disabled person as anyone who has a physical or mental impairment that has a substantial and long-term adverse effect on his or her ability to carry out day-to-day activities.

These impairments include: • Loss of limbs.

• Multiple Sclerosis.

• Heart disease.

• Down’s Syndrome.

• Learning difficulties.

• Mental health problems, such as depression and anxiety.

Older people are more likely to develop a disability and most disabled people are adults. More than 11 million people in the UK are disabled, around 6% of whom are children.

More people are living with a disability now than in the past because we’re living longer and improved medical treatments are enabling more people to manage longterm health problems.

Disabilities of any kind present challenges, but this doesn’t mean that life with a disability can’t be fulfilling.

For most people, a fulfilling life means having control over their day-to-day activities and being able to choose how they live.

More than one million disabled people live alone in the UK, and many more lead independent lives with help.

For a lot of people, independent life also means being employed. Half of the UK’s disabled people are in jobs, but it should be more.

Only 17% of disabled people are born with their disability. Most disabled people have had to adjust to their disability as adults.

D. White

Plumbing Services

Specialists in creating and adapting bathrooms to suit your needs

• Easy access bathrooms & showers • Grab Rails • Wet Rooms • Design, supply & installation

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FREE site survey and estimate

If you become disabled through accident, illness or a deteriorating medical condition, life will change significantly, but with the right support you can often continue to live in your own home, remain in employment and enjoy an independent life.

Disability will inevitably bring new challenges, but it should never stop you living a happy fulfilling life.

It’s against the law for anyone to discriminate against you because of your disability. This means that you’re entitled to fair treatment in the workplace when it comes to recruitment, promotion and pay.

It also means that service providers such as shops, post offices, leisure facilities and places of worship, are legally obliged to ensure that you can reach them.

At first you may feel confused, depressed or anxious about your life in the future. Often, newly disabled people shy away from organisations that might help them, but contact with people who face similar challenges is really important.

Check Your Home is Safe...

Keep a look out - get things fixed that could cause you to get hurt e.g. frayed carpets, trailing cables or leaves on your doorstep.

Light up - try to avoid walking around in the dark when you can’t see what is around you.

Floors and stairs - keep walkways clear of clutter, have cables fixed tightly to walls and have hand rails securely fitted to walls. You may also want to consider whether you need non-slip mats under rugs.

Use steps, not chairs, when you need to reach to high shelves or to change a light bulb, or see if someone else can help you.

Pets - think about attaching a bell to your pet’s collar to help you know where they are when you are both moving around.

mobility We Sell All Mobility Scooters Maxicare Mobility dedicates itself to supplying the best mobility scooter for your needs We offer a wide range of quality mobility scooters, both new and pre-owned to suit your budget and mobility requirements.

All our technicians are highly trained to make sure you get the best scooter for your needs.

We offer a range of services and products, call in to one of our shops or visit our service centre.

DO 'T DELN A Y CA TODLL AY

FRE

HOM E DEM E O Drive Cobra Type: Road Max range: 32 miles Max speed: 8mph

Free & friendly advice serving the whole of Lincolnshire!

Tel: 07790 070099

34

Planning for your future care needs Care has never been free and everyone should think about the care they might need in the future. The long-term costs of care can be significant and while none of us like to think that we will become old, ill or disabled, it does happen. Likewise, if you’re the parent of a disabled child, planning their future care and how it will be funded is vital Will the NHS pay for my long-term care?

Long-term care is sometimes provided and funded by the NHS. If it isn’t funded by the NHS, it may be provided by your local authority. Depending on your financial circumstances, you may have to pay for some or all of the care you receive.

You can have an assessment to determine whether you are entitled to NHS-funded care and, if not, how much you will pay towards your care.

Deferred payments if you are unable to pay for care services Care home fees are a big financial commitment and the decision to go into a care home is often made at a moment of crisis or urgency, such as when being discharged from hospital. This can make finding the money to pay for fees (usually several hundred pounds a week) challenging for people funding their own care.

In particular, if you own property outright but have little in the way of savings, you may be expected to fund your own care but have little immediately available money to pay for it. Some people going to stay in a care home for a long time find that they have no option but to sell their property to pay the care home fees.

Your council may be able to help you if you are at risk of having to sell your home. Where there is a delay in selling the property or you don’t want to sell the property immediately, you may be eligible to have your care fee payment “deferred”. This is where the local authority helps you to pay your care fees temporarily and you repay the costs to the local authority at a later date.

If the local authority agrees to the deferred payment and pays the care home fees, it will take payment from the money raised once the property is sold.

This can be: • during your lifetime if you choose to sell your home.

• once you die, the local authority can be repaid from your estate.

All councils must offer people the chance to defer payment if they meet a set of eligibility criteria.

A Pre-payment Funeral Plan is a way of making sure that your funeral is arranged the way you want it to be without putting pressure on your loved ones at such a difficult and stressful time.

Not only can you save stress, you can save money as our charges will not change, beating price increases and inflation.

Visit us to find out how planning your funeral brings peace of mind

Skegness & District Funeral Service 81 Roman Bank | Lincolnshire | Skegness | PE25 2SW

Tel: 01754 761758 Email: grahampatchettsdfs@hotmail.com All duties attended All accessories supplied

35

A deferred payment scheme is only available if you don’t have enough income to cover your care home fees and you have less in savings than £23,250. In these circumstances, the savings don’t include the value of your property, but does include money in bank accounts.

The local authority will put a “legal charge” (similar to a mortgage) on the property and will then pay the remaining care fees in full. You will then be assessed to see whether they are able to pay a weekly charge to the authority. Your ability to pay is based on your income less a set “disposable income allowance” (currently £144 per week).

Before considering deferred payments, you should look into whether the property will or won’t be counted in how your capital is calculated. For instance, it may be disregarded because your partner still lives there and if it is a deferred payment agreement wouldn’t be necessary.

It’s wise to get independent financial advice before agreeing to a deferred payment and it’s worth bearing in mind that choosing deferred payments can impact on some welfare benefits.

As an alternative, you may be able to enter an “equity release scheme” with a financial organisation. Equity release can pay for the fees from the value of property you own. However, you should consider which of these options best meets your needs and what the overall costs to you will be.

How your local authority can help with planning your care The Care Act 2014 makes clear that local authorities must provide or arrange services that help to prevent people developing care and support needs, or delay people deteriorating to the point where they would need ongoing care and support.

Even if you don’t want or need financial assistance with your care, your local authority can still help you plan your care, so it is worth contacting the adult social services of your local council to find out the options available to you and your family.

The sooner you ask for an assessment, the sooner that plans for your care can be made. These plans should include what should be done in the event of an emergency.

Local authorities have to help people get independent financial advice to enable planning and preparation for future care costs.

This encompasses a range of services from generic sources of information and advice, such as websites or helplines, to tailored advice relating to specific financial products which can only be provided by a regulated financial advisor. Some of these services may charge a fee

Advice on paying for care The Money Advice Service: www.moneyadviceservice.org.uk offers information on paying for care or the option to speak to an online adviser. You can call the Money Advice Service on 0300 500 5000.

The Society of Later Life Advisers: www.societyoflaterlifeadvisers.co.uk can also help you find advice on how to make financial plans for care in your old age.You can call the Society of Later Life Advisers 0333 2020 454

Each year, thousands of people are told they have to self-fund their own long term care.

Williams Wealth Consultancy Limited

Some self-funding options are quite straightforward, while others are much more complicated. A specialist care-fees adviser will help you to compare and assess all your options before deciding which one is right for you.

 Investing to pay for care  Long term care annuities the equity in your home**  Releasing **This is a lifetime mortgage or home reversion plan.

They will also be able to explain all the costs and risks involved with each option and should be able to help with other things too, like arranging your Will or a Lasting Power of Attorney.* *Will writing and Powers of Attorney involve the referral to a service that is separate and distinct to those offered by St. James's Place and are not regulated by the Financial Conduct Authority.

Contact Dean Williams Dip PFS your local Society of Later Life Adviser to make a personal appointment or visit

www.williamswealthconsultancy.co.uk Tel: 01522 538284

ACCREDITED LATER LIFE ADVISER

To understand the features and risks associated with such products, please ask for a personalised illustration.

 Preserving your capital  Safely passing on your wealth you & your Estate  Protecting The value of an investment with St. James's

Place will be directly linked to the performance of the funds you select and the value can therefore go down as well as up.

You may get back less than you invested.

Mob: 07551 797278 Email: dean.williams@sjpp.co.uk Williams Wealth Consultancy Ltd represents only St. James's Place Wealth Management plc (which is authorised and regulated by the Financial Conduct Authority) for the purpose of advising solely on the Group's wealth management products and services, more details of which are set out on the Group's website www.sjp.co.uk/products.

36

Choosing the right home care agency If you find it difficult to carry out personal care routines – such as washing or dressing – home care services can provide the extra support that you need. Home care services (also known as domiciliary care) provide carers or personal assistants who can visit you at home to help with a wide range of tasks If you are considering using a home care agency, here is a list of questions you should ask a home care agency; ensure you get all the answers that you need.

About the carers • Will I have a regular carer?

• What will happen if my regular carer is off sick?

• What happens if a carer is unable to get to me because of adverse weather conditions or a traffic accident?

• How many different carers are likely to visit me?

• What sort of training do the carers receive? Do they have an induction period? How often is their training updated?

• What qualifications do they have?

• Will carers keep written records of the care that has been given and accurate timesheets for me to sign?

• Can copies of the records be sent to me if I want them?

About your needs • How will you match the most suitable carer to my needs?

• Will you be able to find carer(s) that can visit at the time I need care?

• What happens if a carer and myself are incompatible?

Could a different carer be requested?

• What happens in the event of a medical emergency?

Will the agency carer stay with my relative until help comes? Will they notify me of any problems?

• How will carers get into my home if I cannot answer the door? How will that information be kept secure?

About the agency • Do you have a standard contract for work with private clients? Can we see a copy?

• What are your hourly charges? Are there anyminimum charges (such as a minimum number of hours per week)?

• What happens on weekends and bank holidays? Is care provided? Is there an additional charge at these times?

• How is payment required – by cheque, direct debit or some other way? How often is payment required?

Monthly or weekly?

• What insurance do you have to protect my home, for example, in the case of damage to property, the carer making a mistake or the carer having an accident in my home?

• How do you ensure quality of care is maintained?

What are your quality assurance policies and procedures?

37

•

•

Who should I contact if I have problems with a carer or the service provided?

Is it possible to try you for a short trial period initially, to see how it works out?

•

•

•

•

•

•

Your care, treatment and support are set out in a written plan that describes what staff need to do to make sure you receive personalised care.

You, and your family and friends where appropriate, are actively involved in developing this plan and it reflects your personal choices. For example, you should be able to have a choice about who provides you with personal care, such as help with washing and dressing.

As your needs and preferences change, your plan is changed, all those who need to know, like other services, are kept up to date.

The plan includes information about the whole of your life, including your goals, your abilities and how you want to manage your health. You may also have a health action plan.

If you need to visit hospital or use another service, staff plan this with you to make sure it goes as smoothly as possible.

If you have any concerns or complaints, staff always take them seriously, investigate them thoroughly and respond to them in good time.

What to expect from a good home care agency

Care Home & Home Care CQC Ratings By law, all care homes and home care agencies have to display the ratings the (CQC) Care Quality Commission gives them. They must display them in the places that people who use their services can easily see them. They must also show their ratings on their website, if they have one.

• Outstanding: The service is performing exceptionally well.

• Good: The service is performing well and meeting our expectations.

• Requires improvement: The service isn’t performing as well as it should and we have told the service how it must improve.

• Inadequate: The service is performing badly and we’ve taken action against the person or organisation that runs it.

Read their latest report: www.cqc.org.uk/content/findservices-your-local-authority-area

www.allwayscare.com

We are one of the nation’s leading homecare and live in care agencies. We deliver the services you want, how you want them, in the comfort of your own home.

Allways Care Community Support Agency

Allways Care is a family run and owned service providing care and support to people in their own homes throughout Skegness and the surrounding areas for the last 15 years.

Providing care for ...

Services we offer ...

• Personal Care • Complex Care • Medication Assistance • Companionship • Community Support • Sitting Services • Respite Care • Doctors/Hospital Accompaniment Type of funding ...

• Personal Budgets • Direct Payments • Continuing Healthcare • Privately Funded

• Older People • Adults with Learning Difficulties • Adults with Physical/ Mobility Difficulties Specialising in ...

• Dementia Care • End of Life Care

Tel: 01754 612720

A realistic alternative to residential care

We offer a unique service of tailored care visits from 30 minutes to full live in support.

113 Drummond Road | Skegness, | Lincolnshire | PE25 3EP

We serve, care and protect

It’s your life and your care, so it must be your way.

Bluebird Care Lincoln | Ample House | 76a South Park | Lincoln | LN5 8ES

e: info@allwayscare.com

namronhealthcare

Our services support you to maintain your chosen lifestyle.

We believe that each customer is unique, with their own individual preferences and needs. So, we keep you in control and provide you with the homecare and support that you want, where and when you want it.

01522 538656

Email: lincoln@bluebirdcare.co.uk

www.bluebirdcare.co.uk/lincoln

Specialists in providing personal and nursing care to individuals with a wide range of support and care needs, in the comfort of their own homes

Our Service is individually tailored to meet your needs • Dementia Care

• Personal Care

• Companionship

• Domestic Assistance

• Palliative Care

• Complex Care

• Over Night Stays

• Live in Service

• Non-medical Post-operative & Re-ablement Care

Whatever your needs are ... our care team is here to help Tel: 01522 802603 24hr : 07512676794 Email: info@namronhealthcare.co.uk

www.namronhealthcare.co.uk

From 3 hours a day, to full time care, our service is available 24 hours a day, seven days a week 38

Care at Home Domiciliary Care Agencies

39

Address

Area

Postcode

Telephone

Your plan, your decisions

Know Your Rights

If you receive care and support you will be more in control of decisions that affect you and in putting together a care plan tailored to your needs.

If you have been assessed by the local authority as needing care at home services and qualify for funding they must offer you direct payments as an option.

You will also have more control over how the money for your care is spent. You will know how much it will cost to meet your needs and how much the local authority will contribute towards the cost.

Direct Payments allow you to choose what support you get and who provides it.

www.lincolnshire.gov.uk

Care at Home Domiciliary Care Agencies

Address

Area

Postcode

Telephone

Data correct with CQC

The independent regulator of health and social care in England

Providing information and support to people with dementia and their carers/families across Lincolnshire Lincolnshire Office, 15 Sixfield Close, Lincoln, Lincolnshire LN6 0EJ Tel: 01522 692681

www.alzheimers.org.uk

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find, including performance ratings to help people choose care. We’re the independent regulator of health and social care in England.

www.cqc.org.uk 40

Choosing the right care home Care homes may be arranged through the local authority but many people will want to arrange them independently. It is a good idea to visit several homes before making a choice. Make sure you spend enough time in each home to get a good idea of what it is like.

Choosing the right care home Choosing a care home is one of the most important decisions you’ll ever make. You need to make sure it’s got everything you need, in a place you’ll be happy, at a price you can afford.

When choosing a care home you need to recognise that your care needs are likely to increase over time.

Choosing a care home • Make a shortlist of suitable care homes in your area that fall within your budget.

• Request an information pack from the homes on your shortlist.

• Request a copy of their contracts and/or terms and conditions.

• Make sure they have vacancies or establish how long their waiting list is.

• The cost of care varies from region to region – you could save money by relocating.

• Don’t forget to take into account additional costs that may not be covered in your residential fees, such as meals and day trips.

• Check how much notice you need to give if you move out and how much notice you will be given if the home is to close.

• If your funding is local-authority assisted, check that you pay the same rates as self-funders and find out whether a top-up payment is required.

Check the care home’s official inspection report

How much is it going to cost?

Care-home fees vary considerably around the country, but on average you should expect to pay approximately £28,500 a year for a residential care home and £37,500 if nursing care is required.

Your local council may be able to help with costs depending on your circumstances.

Before visiting any care homes in person, you need to be very clear about what it is you’re looking for. Make a checklist of the things that are important to you, along with a list of questions to ask the managers and staff.

Don’t be embarrassed – you’re about to make a lifechanging decision.

Choice of accommodation

The law says that where the local authority is funding accommodation it must allow the person entering residential care to choose which care home they would prefer.

Adult social care must first agree that the home is suitable for the person’s needs and that it would not cost more than they would normally pay for a home that would meet those needs. If the person chooses to go into a more expensive home, a relative or friend may be able to ‘top up’ the difference in cost.

What to expect from a good care home •

•

•

•

•

•

•

•

Your care, treatment and support are set out in a written plan that describes what staff need to do to make sure that you receive personalised care.

You, and your family and friends where appropriate, are actively involved in developing this plan. For example, you should be able to have a choice about who provides you with personal care such as help with washing and dressing.

As your needs and preferences change, your plan is changed and all those who need to know, such as your care staff, are kept up to date.

The plan includes information about the whole of your life, including your goals, your abilities and how you want to manage your health. You may also have a health action plan.

Staff work hard to prevent you from feeling lonely.

They do this by helping you to keep in contact with your family and friends.

Staff also help you keep up your hobbies and get involved in the community if you want to.

If you need to visit hospital, staff plan this well with you to make sure it goes as smoothly as possible.

If you have any concerns and complaints, staff always take them seriously, investigate them thoroughly and respond to them in good time.

What your choices are

A list of all nursing and residential care homes within your locality can be found on the following pages.

Every care home in England must be registered with the national regulatory body Care Quality Commission (CQC). They inspect each care home on a regular basis and write an inspection report for you to read. It is advisable to read this report before making a final decision.

To check up-to-date information on the Nursing and Residential care homes within your locality visit: www.cqc.org.uk

A safe, relaxed and homely environment

Dementia Care | R espite Care | Day Care

Tel: 01522 702 346 | www.oldrectorycare.co.uk THE OLD RECTORY RESIDENTIAL CARE HOME FOR THE ELDERLY

41

Gosberton House Nursing & Residential Home A warm welcome awaits you ...

Residential, Convalescent, Pallative & Terminal Care

DAY CARE FACILITIES

Tran

spo Come and join us for the day. Enjoy a home to and rt cooked 2 course hot lunch. Participate in from y ou our daily activities, from crafts to quizzes, home r something for everyone.

Daycare from Monday to Friday - 10.00am to 3.00pm.

Bathing facilities also available.

Will and Probate Services Is Care on Your Horizon?

If you have any care needs, either in your home or in residential care you need these essential documents: Lasting Power of Attorney for Health & Welfare Lasting Power of Attorney for Property & Financial Affairs A current, valid Will

Call Will & Probate Services today on

01778 752863

and we will help you plan, whatever your care needs.

PRE-BOOKABLE RESPITE ROOM

Our spacious respite room can be booked in advance from 1 night to 2 weeks or more.

• Free Home Visits • • Professional Qualified Staff • • Fixed Fees • • Probate & Estate Administration Services • • Court of Protection Applications • • NHS Continuing Care Advocacy •

For further information please call and ask for Sandra

We offer the most comprehensive Elder Care Package in the East of England - Call Today!

Westhorpe Road | Gosberton | Spalding | Lincolnshire | PE11 4EW

Eventus Business Centre | Sunderland Road | Market Deeping | Peterborough | PE6 8FD

Tel:www.gosbertonhouse.co.uk 01775 840581

www.will-probate.co.uk

Lincolnshire

en alirto sh lnH

Linco

We want to hear about the care you received from a local healthcare service Whether you’ve had a positive experience or there is room for improvement, have your say on the Healthwatch Lincolnshire website today. You can even leave feedback anonymously.

www.healthwatchlincolnshire.co.uk Telephone: 01205 820 892

Email: info@healthwatchlincolnshire 42

Residential Homes Residential Homes

Address

Area

Postcode

Telephone

Data correct with CQC

Rayleigh House Residential Care Home

We specialise in the following care ...

• • • • • •

Palliative Care Day Care Respite Care Dementia Care End of Life Care Convalescent Care

• • • • •

Own GP if required Wheelchair access Near public transport Pets by arrangement Homely environment

Email: info@rayleighhouse.com • www.rayleighhouse.com

Telephone: 01754 764382 17 Derby Avenue | Skegness | Lincolnshire | PE25 3DH

43

Scorer Street Lincoln

Autism & Learning Disability focussed support for Adults Promoting life skills to enhance individuals' confidence towards a more independent lifestyle 24hr Residential Care Day Support Community Based Outings Education and Training Opportunities at the Kitchen Garden

EMAIL: info@scorerstreet.co.uk 122 Scorer Street | Lincoln | LN5 7SX

Visit our website: www.scorerstreet.co.uk

Residential Homes Residential Home

Address

Area

Postcode

Telephone

Data correct with CQC

Rayleigh House Residential Care Home

We specialise in the following care ...

• • • • • •

Palliative Care Day Care Respite Care Dementia Care End of Life Care Convalescent Care

• • • • •

Own GP if required Wheelchair access Near public transport Pets by arrangement Homely environment

Email: info@rayleighhouse.com • www.rayleighhouse.com

Telephone: 01754 764382 17 Derby Avenue | Skegness | Lincolnshire | PE25 3DH

Scorer Street Lincoln

Autism & Learning Disability focussed support for Adults Promoting life skills to enhance individuals' confidence towards a more independent lifestyle 24hr Residential Care Day Support Community Based Outings Education and Training Opportunities at the Kitchen Garden

EMAIL: info@scorerstreet.co.uk 122 Scorer Street | Lincoln | LN5 7SX

Visit our website: www.scorerstreet.co.uk 44

Residential Homes Residential Homes

Address

Area

Data correct with CQC

45

Postcode

Telephone

Residential Homes Residential Home

Address

Area

Postcode

Telephone

Data correct with CQC

The independent regulator of health and social care in England

Providing information and support to people with dementia and their carers/families across Lincolnshire Lincolnshire Office, 15 Sixfield Close, Lincoln, Lincolnshire LN6 0EJ Tel: 01522 692681

www.alzheimers.org.uk

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find, including performance ratings to help people choose care. We’re the independent regulator of health and social care in England.

www.cqc.org.uk 46

Nursing Homes Nursing Homes

47

Address

Area

Postcode

Telephone

Nursing Homes Nursing Homes

Address

Area

Postcode

Telephone

Data correct with CQC

SSB CARE HOME LIMITED

SSB CARE HOME LIMITED

The Eagle Nursing Home

The Manor Nursing Home

Specialising in Dementia & Mental Health Care for the elderly

Specialists in Care for older people affected by: Quality 24hr

Lincoln

Day Care & Respite Care 7 days a week in a safe and secure environment High Quality 24 Emergency admissions hr

Please call 01522

868403

The Eagle Nursing Home | Eagle | Lincoln | LN6 9DL

Nursing Care

Gainsborough

High

• Dementia • Alzheimer’s • Mental Health Conditions • Challenging Behaviour

Please call 01427

612796

Nursing Care

Emergency Care Administrator

Dog & Duck Lane | Morton | Gainsborough | DN21 3BB 48

Town & Country Care Care & Support in your own home, when you need it

Do you have a family member, friend or neighbour that: is frail has a disability has a chronic illness has a mental illness

elp h o t e r e h e r a Then we f flexible care nge o We provide a ra vices to meet your r and support se ut Boston, Spalding o needs through nd surrounding a and Grantham villages.

These include:

The Ridlingtons Day Centre

• Entertainment & activities • Freshly prepared meals

Meet ne w people a nd make n ew friends

• Transport available to and from centre for residents in Boston • Every Tuesday, Wednesday & Thursday

Call 01205 368449

Sibsey Lane | Boston | Lincolnshire | PE21 6HB

Complex & Palliative Care Providing Quality Dementia & Elderly Care Care and Suppor t in Community Support & Escort Services the community Home from Hospital & Convalescence If you would like to find ou t more, please contact us an d w e w ill be Personal Care Services happy to help: The Town and Coun Carers Breaks try Care Team Sibsey Lane, Boston , Lincolnshire, PE21 Day or night 7 days a week 6HB Email: Support when caring ends townandcountrycar e@aol.c o.uk

www.townandcountrycareboston.co.uk

01205 354329