NELINCS

SE ...

EA E PL ON KE TA

ISSUE

2 Health & Social Care Signposting Directory

Helping you get the best out of your health and social care services

www.healthwatchnortheastlincolnshire.co.uk

Contents Healthwatch North East Lincolnshire

1-2

Healthwatch Advocacy

3-4

Useful Numbers for Support

5-6

A - Z Social Care Jargon Buster

7 - 12

Are You a Carer?

13 - 14

Health & Wellbeing at Home

15 - 16

Disability Aids & Equipment

17 - 18

Putting Your Affairs in Order

19 - 20

Hospital Discharge - Know Your Rights

21 - 22

Residential Homes in North East Lincolnshire

23 - 24

Nursing Homes in North East Lincolnshire

25

Care at Home in North East Lincolnshire

26

Hospital & Community Based Services in North East Lincolnshire

27

GPs & GP Surgeries in North East Lincolnshire

28

Pharmacies in North East Lincolnshire

29

Dentists & Opticians in North East Lincolnshire

30

Blood Pressure Quiz

31 - 32

Disclaimer This Directory has been compiled to signpost primary health and social care providers throughout North East Lincolnshire.

Whilst we have taken every care in compiling this publication, the publishers and promoters cannot accept responsibility for any inaccuracies. All listings are supplied via the Care Quality Commission (CQC) and NHS Choices.

Neither Healthwatch North East Lincolnshire nor Healthcare Publications can be held responsible for any errors or omissions.

All signposting services are up to date as of March 2017.

This Directory contains advertising from businesses who are offered the opportunity to reach potential customers through inclusion. However, any information provided by a company or organisation does not carry endorsement or approval of any product or service by Healthwatch North East Lincolnshire or Healthcare Publications.

Another quality publication by Healthcare Publications If you require extra copies of this directory or are interested in advertising in future editions please email Healthcare Publications on admin@healthcarepublications.org or visit www.hcpublications.org

Healthwatch North East Lincolnshire Volunteering We are committed to improving patient experiences of local health and care services.

Welcome to Issue 2 of the Health & Social Care Directory for North East Lincolnshire We are pleased to provide Issue 2 of this directory to the community of North East Lincolnshire. Issue 1, produced in January 2016, proved extremely popular and we are pleased to be able to build on that success in this new issue. Although sections like local provider lists are similar in content to Issue 1, we have included a number of new sections on help and support not previously covered in depth in the first Issue including Healthwatch Advocacy and an A-Z Social Care Jargon Buster which we hope you will find helpful.

What is Healthwatch North East Lincolnshire?

Healthwatch North East Lincolnshire is a local organisation that represents the voice of residents in our community to local health and social care providers.

Big or small, good or bad, we collect residents’ views about services from GPs and pharmacies to hospitals and specialist clinics. As a statutory organisation we have unique abilities that allow us to hold providers and commissioners accountable for the decisions they make and to make sure that they are putting the needs of the patient first.

We are looking for enthusiastic volunteers to help Healthwatch North East Lincolnshire improve local health and social care services.

We are regularly at events and visiting partner services to keep in touch with various groups and the general public. As we are only a small team, community engagement volunteers are a vital way for us to promote the work we do and to give us the capacity to represent residents as fully as possible.

Whether it’s helping out with events, becoming an Enter and View representative, or just helping us get the word out about the work we are doing, we want you as part of our team!

Our Priorities We believe that local communities and service users should be at the centre of health and social care and that they should receive safe and high quality health care.

Healthwatch aims to effectively engage with the people of North East Lincolnshire, including hard-to-reach groups, in order to represent their views and interests in the provision of services.

We also engage with the bodies that regulate, commission, and provide those health and social care services to ensure that patients’ views are being considered.

Healthwatch North East Lincolnshire aims to provide a comprehensive advice, information, and signposting service, enabling residents of North East Lincolnshire to access the appropriate health or social care services.

Enter and View A large part of our work is our Enter and View programme. Healthwatch North East Lincolnshire has a team of trained local volunteers and staff who visit health and social care premises that are publicly funded to see and hear what is going on. This is a chance to talk to residents, staff, and family members about the quality of the care given. It is a way of collecting observations and making recommendations to the service to improve the care residents receive.

We do this as part of our statutory duty under the Health and Social Care Act 2012. This process helps identify best practice, contributes to service improvements, and keeps quality of care firmly on the agenda of providers and commissioners.

Contact us Write to us at: Healthwatch North East Lincolnshire Office G5, Enterprise Village Prince Albert Gardens Grimsby, North East Lincolnshire DN31 3AT Call us on: 01472 361459 Email us: healthwatchnel@nbforum.org.uk Follow us on Twitter @HealthwatchNEL Visit our website: www.healthwatchnortheastlincolnshire.co.uk

1

Healthwatch North East Lincolnshire Our Partner Programme Healthwatch North East Lincolnshire is able to deliver its services by working very closely with our partners.

This allows us to reach many different groups of people and to ask them about their views on the health and social services that they use.

Our partner programme is a vital part of how Healthwatch North East Lincolnshire works with the community to improve services as it allows us not only to listen to residents, but to hear from key organisations in the voluntary sector.

What We’ve Done Since the first issue of this directory in January 2016, we have completed a number of investigations into local issues including hospital discharge, out-patients arrangements and mental health crisis care services.

We also made representations following the closure of the local `Home from Home’ service for people with dementia.

We have continued to be involved in issues around Child and Adolescent Mental Health Services (CAMHS) in our area highlighting the lack of a contract for diagnosis for autism – now corrected - and difficulties over diagnosis for both children and adults with Asberger’s or ADHD (attention deficit hyperactivity disorder).

We have completed a stakeholder survey with local organisations that we work with and are using these findings to improve our communication including production of a weekly e-news.

We are now working to engage with local people about the STP (Sustainability and Transformation Plan) for this area so that the local public voice is heard in the reshaping of local health services.

We are looking for enthusiastic volunteers to help Healthwatch North East Lincolnshire improve local health and social care.

It doesn’t matter what type of experience you’ve had – good or bad – we want you to share your story about the health and social care services you use.

We provide straightforward and up-to-date information regarding your rights and choices in health and social care.

We’re here to help services to improve by noticing what they do well and where they could improve.

How you can get involved Anyone interested in helping us improve health and social care in North East Lincolnshire can join Healthwatch as a volunteer.

There are other ways to get involved, however. You can attend our board meetings which happen every other month. You can find the dates of our meetings on our website.

Even just sharing your experience with us goes a long way to helping us build a picture of how people feel about the services they use. Everything we do is based on what local people tell us, so make sure your voice is heard by telling us your views on local services.

We’ve helped local people with enquiries, signposting them and giving information.

Healthwatch North East Lincolnshire use your evidence to build a true picture of your local services.

2

Healthwatch Advocacy Healthwatch Advocacy helps people to make their NHS complaints We can help if you feel you have not had the service you expect from the National Health Service (NHS) and want to complain.

When your health care is provided by the NHS you are allowed to make a complaint using the NHS complaints process.

An NHS complaint might include something that happened during care or treatment at: • the hospital • your General Practitioner (GP) • the dentist • the pharmacist • the optician

How does Advocacy work?

Healthwatch uses advocacy to help people make their complaint.

Advocacy is a system that uses experienced workers to help people speak up for themselves and represent their own thoughts and feelings when things are difficult.

Our specially trained and experienced staff are known as Advocates. Because advocacy is about helping people to speak up for themselves, a Healthwatch Advocate will not tell you what to do or act on the wishes of others.

Our Advocates are qualified and have many years of experience working within the NHS complaints process.

What does a Healthwatch Advocate do to help?

What is Healthwatch Advocacy?

Healthwatch Advocates will help you explore your options at every stage of your complaint and can give you information that can help you to decide what to do.

Healthwatch Advocacy is the Independent Complaints Advocacy service.

Healthwatch Advocates work with you so that you feel confident to make a complaint.

Healthwatch Advocacy provides practical support and information to people who want to make an NHS complaint.

Throughout the complaints process an Advocate might also do some or all of the following:

• an NHS funded care home

This might mean giving information so you can pursue a complaint by yourself or giving you the support of an experienced worker who can help you to make your complaint.

In this area Healthwatch Advocacy is provided by the Carers Federation.

We have directly supported over 27,000 people to make an NHS complaint in the last 5 years.

3

• help you to compile all the issues you wish to raise in your complaint • help you to write letters to the right people • prepare you for meetings and go to these with you • answer questions to help you make decisions • give you the opportunity to speak confidentially to someone who is independent of the NHS • where possible we will meet you face-to-face to discuss your complaint • provide you with information about how the NHS complaints process works • help you to monitor the progress of your complaint with the organisation or individual responsible • help you to understand what you can expect to achieve from the NHS complaints process • put you in touch with other people or services that might be able to help you

What if I only need information?

Not everyone needs the support of an Advocate to make their complaint. For example, some people just want to know how the complaint system works or know who they should send a letter of complaint to.

Everyone who contacts Healthwatch Advocacy for help with an NHS complaint is entitled to receive a free Self Help Information Pack.

Healthwatch Advocacy is: • Free • Independent of the NHS • Confidential

The Self Help Information Pack includes: • a detailed booklet on how the complaints system works

Meeting your needs

• information on how to access your medical records

Healthwatch Advocacy can adapt the way we communicate with you depending upon your needs.

• guidance on how to put together your complaint letter

This might include any of the following: • using an interpreter or translator • using alternative formats for written correspondence including larger prints, audio or braille • using British Sign Language (BSL) interpreters • We can also try and accommodate other languages if requested.

• a leaflet containing useful addresses (including the General Medical Council and the Health Service Ombudsman) This may be enough to make a complaint yourself.

Anybody who starts a complaint by themselves is entitled to contact Healthwatch Advocacy at any stage in the process for more information or to request the support of an Advocate.

Can I complain on behalf of somebody else like a child, friend or relative?

You can complain on behalf of a child under 18 years if they are unable to make the complaint themselves. The organisation you are complaining to must be confident the child cannot complain themselves before they consider the complaint.

You can also make a complaint on behalf of a friend or relative but they will need to agree to this in writing.

If you want to complain on behalf of someone who lacks mental capacity then it is usual that the organisation you are complaining to will check the patient’s mental capacity before responding.

If you have particular needs, please let us know what these are and we will do our best to meet them.

What next?

You can get in touch: • if you want more information • if you want a Self Help Information Pack to help you make a complaint, or • if you want an Advocate to help you make an NHS complaint

When are we open?

Opening Times: 9.00am-5.00pm Monday to Thursday Friday 9.00am- 4.30pm Contact us Email: nlica@carersfederation.co.uk or visit: www.carersfederation.co.uk Tel: 0808 802 3000

North East Lincolnshire Independent Complaints Advocacy We are based at: North East Lincolnshire Healthwatch Office G5 E-factor Enterprise Village Prince Albert Gardens, Grimsby DN31 3AT

4

Useful numbers for support in your area Provides information and advice on council services for residents, businesses and visitors to North East Lincolnshire.

Tel: 01472 313131 www.nelincs.gov.uk

Responsible for commissioning health and adult social care services for people in North East Lincolnshire.

Tel: 0300 300 0400 www.nelctp.nhs.uk

Free, confidential, impartial advice.

Telephone Advice line: 0344 411 1444 www.advicenel.org.uk

Have your say on health and social care in North East Lincolnshire.

Tel: 01472 361459 www.healthwatchnortheastlincolnshire.co.uk

One of the area's most significant, dynamic and highly regarded charities working with and for older people.

Tel: 01472 344976 www.ageuk.org.uk/northeastlincs

Free, confidential, impartial advice.

National Dementia Helpline: 0300 222 11 22 www.alzheimers.org.uk

Dedicated to relieving poverty, hardship and distress to those in need in the local community.

Tel: 01472 232310 www.carenelincs.co.uk

A local charity providing services for older people and people with disabilities in North East Lincolnshire.

Tel: 01472 322426

www.care4all.org.uk

Grimsby, Cleethorpes and District Mind

5

To support the Carers of North East Lincolnshire and their families.

Tel: 01472 242277 www.carerssupportcentre.com

Mind provides services to support those with mental health difficulties in the North East Lincolnshire areas.

Tel: 01472 602502 www.mind.org.uk

We’re here for people living with any terminal illness, and their families.

Tel: 0800 090 2309 www.mariecurie.org.uk

Monday–Friday 9.00am–8.00m For confidential cancer information and support.

Tel: 0808 808 00 00 www.macmillan.org.uk

We provide specialist care and support for the people of North East Lincolnshire who have life-limiting illnesses, and their families.

Tel: 01472 350908 www.standrewshospice.com

To provide the way forward for the disabled community of North and North East Lincolnshire and surrounding areas.

Tel: 01472 269666 www.foresight-nelincs.co.uk

Combat isolation and loneliness across North East Lincolnshireand to improve older people’s quality of life.

Tel: 01472 602500 www.friendshipathome.org.uk

Our aim is to improve people’s lives through drama, arts and community based projects. www.catact.co.uk

We help improve the physical and mental health and wellbeing of individuals and communities.

Tel: 01472 236677 www.ghopa.org

Helping people tackle their debts and manage their money wisely.

Tel: 0800 138 7777 www.moneyadviceservice.org.uk

Lincoln & Lindsey Blind Society Serving visually impaired people.

Tel: 01507 605604 www.llbs.co.uk

The Booth Lifehouse. Offering independent living and a first class resettlement support for those in need.

Tel: 01482 225521 www.salvationarmy.org.uk/booth-lifehouse

North East Lincolnshire Diabetes Support Group We can be found at: Open Door, Albion Street, Grimsby.

Tel: 0345 123 2399

www.north-east-lincs-adult.diabetesukgroup.org

North East Lincolnshire Dementia Action Alliance Through the Alliance we will encourage Dementia Friends sessions to raise awareness of this disease.

www.dementiaaction.org.uk

Voluntary Action North East Lincolnshire We are here to “help Voluntary and Community Groups in North East Lincolnshire help communities help themselves”.

Tel: 01472 231123 www.vanel.org.uk

YMCA Humber is a charitable organisation that provides supported accommodation and other services for young people in local communities.

Tel: 01472 359 621 www.ymca-humber.com 6

A-Z Social Care Jargon Buster Some of the most commonly used social care words and phrases and what they mean ...

Accountable Care Partnerships

Assisted Living

Accountable Care Partnerships are new organisational forms which integrate care around patients - and are accountable for the delivery and quality of that care.

This means a range of providers working together to develop new ways of integrated working.

Housing for older or disabled people, usually privately owned, where you have your own apartment within a larger development, and support (such as help with meals or laundry) is provided to meet your own particular needs.

Acute Care

Autistic Spectrum Disorder

Health care that you receive in hospital following an injury, operation or illness. It is different to any care you may receive for an ongoing health condition from your GP, community nurse or other professionals in the community where you live.

A condition that someone is born with that affects their ability to communicate and interact with the world around them. It is also called autism, and covers a wide range of symptoms. It affects people in different ways, and some individuals need much more help and support than others.

Adult Placement Scheme When an adult with a disability or mental health problem lives in an ordinary home with an individual or family who provides them with a place to live and support. It is like a fostering arrangement for adults: adult placement carers must be checked and approved, and the arrangement is monitored by the local council.

People may be placed in someone’s home for a short break or on a permanent basis.

Barred List

Adult Social Care

Behaviour Disorders

Care and support for adults who need extra help to manage their lives and be independent - including older people, people with a disability or long-term illness, people with mental health problems, and carers.

Adult social care includes assessment of people’s needs, provision of services or allocation of funds to enable you to purchase your own care and support. It includes residential care, home care, personal assistants, day services, the provision of aids and adaptations and personal budgets.

Health conditions such as attention deficit disorder that may lead to challenging behaviour, as well as to social and emotional problems. People with behaviour disorders may be treated with medicine and/or given psychological support.

Advocacy Help to enable you to get the care and support you need that is independent of your local council. An advocate can help you express your needs and wishes, and weigh up and take decisions about the options available to you. They can help you find services, make sure correct procedures are followed and challenge decisions made by councils or other organisations.

The advocate is there to represent your interests, which they can do by supporting you to speak, or by speaking on your behalf. They do not speak for the council or any other organisation. If you wish to speak up for yourself to make your needs and wishes heard, this is known as self-advocacy.

Appropriate Adult Someone over the age of 18 who stays with you if you have a mental health problem or disability, or are perceived as ‘vulnerable’, and are held by the police for any reason. This person, who should not work for the police, is there to support you and help you understand what is happening.

7

An official list of people who are unsuitable to work or volunteer with children or with adults who may be at risk of harm or abuse, because of their past record.

If you employ someone regularly to provide personal care, you should expect them to have completed a Disclosure and Barring Service (DBS) check, which will show whether they are on the barred list or not.

Best Interests Other people should act in your ‘best interests’ if you are unable to make a particular decision for yourself (for example, about your health or your finances). The law does not define what ‘best interests’ might be, but gives a list of things that the people around you must consider when they are deciding what is best for you.

These include your wishes, feelings and beliefs, the views of your close family and friends on what you would want, and all your personal circumstances.

Capacity The ability to make your own choices and decisions.

In order to do this, you need to be able to understand and remember information, and communicate clearly - whether verbally or non-verbally - what you have decided. A person may lack capacity because of a mental health problem, dementia or learning disability.

Care Plan A written plan after you have had an assessment, setting out what your care and support needs are, how they will be met (including what you or anyone who cares for you will do) and what services you will receive.

You should have the opportunity to be fully involved in the plan and to say what your own priorities are. If you are in a care home or attend a day service, the plan for your daily care may also be called a care plan.

Care Quality Commission (CQC)

Cross-border Placement

An organisation set up by the Government to make sure that all hospitals, care homes, dentists, GPs and home care agencies in England provide care that is safe, caring, effective, responsive and well-led. If you are unhappy with the care or support you receive, you can contact CQC to let them know. Although CQC cannot investigate complaints about an individual person’s treatment or care, it inspects services and will use any information it receives from you to help it decide what to look at during an inspection.

When your local council finds a place for you in a care home in another council area. This may be because you have requested it, in order to be nearer your family or friends, or because there is no suitable place available in a care home in your home area. You should be involved in any decision to move to a new area, and it cannot happen without your agreement. If you move, your council should let the other council know that you are there, and they should agree which council is responsible for your care.

Chargeable Services

Day Services

Services that your local council may expect you to pay towards, such as day care or home care.

The law says that the amount the council charges must be reasonable, and councils have to follow guidance from the Government, to make sure that you are not charged more than you can afford to pay. There are some services that the council is not allowed to charge you for, and these are called non-chargeable services.

Opportunities to do things during the day, while living in your own home. These may include social activities, education, or the opportunity to learn new skills. What your local council offers will vary, depending on what you need and what is available in your area. You may have to pay something towards the cost.

Clinical Commissioning Group (CCG) A group of GP practices in a particular area that work together to plan and design health services in that area.

Each CCG is given a budget from NHS England to spend on a wide range of services that include hospital care, rehabilitation and community-based.

Your local CCG should work with the council and local community groups to ensure that the needs of local people are being met.

Cognitive Behavioural Therapy A type of therapy that can help you manage your problems by changing the way you think and act. It is often used to treat anxiety and depression and can help you think about how your thoughts, beliefs and attitudes may be affecting your feelings and behaviour.

You may see a therapist face-to-face or take a therapy course online.

Complex Needs You may have complex needs if you require a high level of support with many aspects of your daily life and rely on a range of health and social care services. This may be because of illness, disability or loss of sight or hearing - or a combination of these. Complex needs may be present from birth, or may develop following illness or injury or as people get older.

Court of Protection An English court that makes decisions about the property, finances, health and welfare of people who lack mental capacity to make decisions for themselves.

The court can appoint a ‘deputy’ to make ongoing decisions on behalf of someone who lacks capacity. It is also able to grant power of attorney.

Delayed Discharge When you are well enough to leave hospital after an illness or accident, but you have to stay there while the care you need in your own home or in another place is arranged.

Deprivation of Assets When you deliberately reduce the amount of savings or property you have, in order to qualify for help from your council with paying for care costs or for various benefits. Your council may judge that you have deliberately reduced your assets if it believes that you knew you would probably need care and support.

Deprivation of Liberty Safeguards Legal protection for people in hospitals or care homes who are unable to make decisions about their own care and support, property or finances. People with mental health conditions, including dementia, may not be allowed to make decisions for themselves, if this is deemed to be in their best interests. The safeguards exist to make sure that people do not lose the right to make their own decisions for the wrong reasons.

Direct Payments Money that is paid to you (or someone acting on your behalf ) on a regular basis by your local council so you can arrange your own support, instead of receiving social care services arranged by the council. Direct payments are available to people who have been assessed as being eligible for council-funded social care. They are not yet available for residential care. This is one type of personal budget.

8

A-Z Social Care Jargon Buster Disabled Facilities Grant (DFG)

Financial Assessment

A grant you might be able to get from your local council in order to make changes to your home because you have a disability. Changes include things like widening doors, adding ramps or installing a downstairs bathroom.

If the person with a disability is an adult, your household income and savings will be looked at, and you may need to pay towards the cost of the work.

If the person is under 18, the family can get a grant without the parents’ income being taken into account.

A discussion that your council may have with you to work out how much you can afford to pay towards the care and support you need. It involves looking at your income, savings and individual circumstances. This will take place after an assessment of your care and support needs.

If you want to apply for a DFG, you should contact your local council

Discharge Planning If you go into hospital, this is the process of planning when you will leave, where you will go, what you are likely to need once you are out of hospital, and how your needs will be met. You should expect discharge planning to begin as soon as you go into hospital. You should also expect to be part of these discussions and to know what is happening.

Disclosure & Barring Service (DBS) A government organisation that checks people’s criminal records, in order to prevent unsuitable people from working with children or adults who may be at risk of harm or abuse.

Eligible Care and Support Needs The needs you have for care and support that your council is required by law to meet. Under the Care Act 2014, councils no longer decide for themselves what type of needs they will meet, and now have to follow the new national minimum eligibility threshold. You are likely to have ‘eligible needs’ if you need a lot of help to do things like washing yourself, getting dressed, getting in and out of bed, and keeping your home safe.

Extra-care Housing Similar to sheltered housing, but with additional care and support available for people with illnesses or disabilities who wish to have a home of their own.

Extra-care housing may be an option if living alone at home is difficult, but you do not wish to opt for residential care. It allows you to have your own home, either rented or bought, with personal care and domestic help readily available.

Health and Wellbeing Board Every council area in England has a Health and Wellbeing Board to bring together local GPs, councillors and managers from the NHS and the council. Their job is to plan how to improve people’s health and make health and social care services better in their area.

Members of the public have the chance to be involved in the work of their local Health and Wellbeing Board through your local Healthwatch.

Holistic Care Care and support that treats you as a whole person and considers all your needs at the same time - physical, psychological, social and spiritual.

Impairment A physical or mental problem, caused by an injury, illness or condition you were born with.

Inappropriate Care Care that is not best for you and does not meet your particular needs, that is not in a place where you need or choose to be.

Integrated Care Joined up, coordinated health and social care that is planned and organised around the needs and preferences of the individual, their carer and family.

This may also involve integration with other services for example housing.

Intermediate Care A wide range of services aimed at keeping you at home rather than in hospital, or helping you to come home early from hospital after illness or injury. It is normally made up of a specific programme of care for a fixed period of time, usually up to six weeks, and is free of charge.

Joint Assessment There are two possible meanings to the term ‘joint assessment’: having the needs of the person who cares for you assessed at the same time as your own needs, or having an assessment carried out by more than one type of care professional at the same time.

Are you thinking about releasing equity from your home?

Call Chris Pinkney your local specialist equity release adviser 01472 240035 EQUITY RELEASE MAY INVOLVE A LIFETIME MORTGAGE OR A HOME REVERSION PLAN. TO UNDERSTAND THE FEATURES AND RISKS ASK FOR A PERSONALISED ILLUSTRATION. EQUITY RELEASE IS NOT RIGHT FOR EVERYONE. IT MAY AFFECT YOUR ENTITLEMENT TO STATE BENEFITS AND WILL REDUCE THE VALUE OF YOUR ESTATE. For establishing your needs, undertaking research and making a recommendation, we charge a fee of £595. Our fee becomes payable on completion. If you choose to proceed with our recommendation and your lifetime mortgage / home reversion plan goes ahead, we will also be paid commission from the company that lends you money or buys your home.

9

Kinship Care

Needs Assessment

When family or friends care for a child on a full-time basis if their parents are unable to do so. This may be for a short period or permanently.

The process of considering whether you need help or support because of your age, disability or illness.

Anyone who appears to have a need for care or support - regardless of how severe those needs are or how much money they have - is entitled to a needs assessment, which can be arranged by contacting the adult social services department at your local council and requesting it.

Long-term Condition An illness or health condition that you live with, that cannot be cured but can usually be managed with medicines or other treatments. Examples include asthma, diabetes, arthritis, epilepsy and other things.

Mental Capacity Act A law that is designed to protect people who are unable to make decisions about their own care and support, property or finances, because of a mental health condition, learning disability, brain injury or illness. ‘Mental capacity’ is the ability to make decisions for yourself. The law says that people may lose the right to make decisions if this is in their best interests.

Deprivation of Liberty Safeguards are included in the law, to make sure that people are treated fairly.

National Minimum Eligibility Threshold The level at which your needs reach the point that your council, by law, has to meet them. From April 2015, every council in England will have to offer care and support services to adults who have a lot of care needs.

This replaces the previous situation, where each council made its own decision about what level of need it would meet.

Neglect When you are mistreated by not being given the care and support you need, if you are unable to care for yourself. It may include not being given enough food, or the right kind of food, being left without help to wash or change your clothes, or not being helped to see a doctor when you need to.

Occupational Therapist A professional with specialist training in working with people with different types of disability or mental health needs.

An OT can help you learn new skills or regain lost skills, and can arrange for aids and adaptations you need in your home. Occupational therapists are employed both by the NHS and by local councils.

Shower, Wetroom, Bathroom & Kitchen Installation and Refurbishment Specialists The range of services we provide include: • Disability and Lifestyle Adaptations • • Bathroom Design, Installation, Refurbishment and Adaptations • • Kitchen Design, Installation, Refurbishment and Adaptations • • Shower and Wet-room Installations • Wall and Floor Tiling • • Plumbing and Heating • Electrical Work • Decorating • Access Adaptations (doorways, paths and ramps) •

To discuss your needs and get a free quote call us on: 01472 268 890 For more information visit: able4u.org Enterprise Village | Prince Albert Gardens | Grimsby | North East Lincolnshire | DN31 3AT

t Cos e & ctiv nal e f f E essio Proftallation Ins

DBS CHECKED 10

A-Z Social Care Jargon Buster Outreach

Rights

Support that you may be offered in your home or community, to help you with a particular condition or course of treatment or to help you take part in activities outside your home.

What you are entitled to receive, and how you should be treated, as a citizen. If you have a disability or mental health problem, are an older person or act as a carer for someone else, you have the right to have your needs assessed by your local council.

Palliative Care Care that you receive if you have an advanced, progressive illness for which there is no cure. The aim is to manage pain and other symptoms and to help you have best quality of life you can. It may be provided in your home or in a hospital or hospice.

You have a right to a service or direct payment if your assessment puts you above the eligibility threshold your council is using. You and your carers have a right to be consulted about your assessment and about any changes in the services you receive.

Personal Assistant

Risk Assessment

Someone you choose and employ to provide the support you need, in the way that suits you best. This may include cooking, cleaning, help with personal care such as washing and dressing, and other things such as getting out and about in your community. Your personal assistant can be paid through direct payments or a personal budget.

Personal Care Help with personal matters such as eating, drinking, washing, going to the toilet, getting up, getting dressed, going to bed, taking medicines and other things.

Personal Health Budget An amount of money to pay for your specific health needs, given to you - or managed for you - by the NHS. It is based on your own individual care plan, which sets out your health goals and how your budget will help you reach them. You can spend it on things like therapies, personal care and equipment. You cannot use it to pay for emergency care or care you usually get from a family doctor. Using a personal health budget is a choice: you do not have to have one unless you want to.

Referral A request for an assessment of a person’s needs, or for support from a social care organisation.

A referral to adult social care may be made by your GP, another health professional or anyone else who supports you. You can also refer yourself, or a member of your family, by contacting the adult social care department at your local council.

Respite Care A service giving carers a break, by providing short-term care for the person with care needs in their own home or in a residential setting. It can mean a few hours during the day or evening, ‘night sitting’, or a longerterm break.

It can also benefit the person with care needs by giving them the chance to try new activities and meet new people.

11

An assessment of your health, safety, wellbeing and ability to manage your essential daily routines. You might also hear the term risk enablement, which means finding a way of managing any risks effectively so that you can still do the things you want to do.

Safeguarding The process of ensuring that adults at risk are not being abused, neglected or exploited, and ensuring that people who are deemed ‘unsuitable’ do not work with them.

If you believe that you or someone you know is being abused, you should contact the Single Point of Access (01472 256256). They should carry out an investigation and put a protection plan in place if abuse is happening. Councils have a duty to work with other organisations to protect adults from abuse and neglect.

For children please contact the Families First Access Point on 01472 323250 (or ring 01472 326292 and option 2 if Out of Office Hours).

Sensory Impairment When one of your senses - sight, hearing, smell, touch, taste - does not work properly. It does not necessarily mean a total loss of one or more of your senses. You may be born with a sensory impairment, or develop it later in life.

Short Breaks When a person with care and support needs spends regular short periods of time away from their main carer, in order to give the carer a break and to give the person with needs a chance to do something different.

These breaks may take place in the person’s own home, in the home of an approved carer or in a place such as a hospice. Councils in England are required to provide short breaks services for children and young people with disabilities.

Signposting Pointing people in the direction of information that they should find useful. Your local council should signpost you towards information about social care and benefits through its helpline or call centre (if it has one), website and through local services such as libraries and health centres.

Substance Misuse

Transition

Regularly consuming quantities of substances such as drugs or alcohol that affect your mental and physical health and your ability to do the things you need to do.

The process by which young people with health or social care needs move from children’s services to adult services. It should be carefully planned, so that there are no gaps in the care young people receive. Young people and their families should be fully involved in the planning process.

Sustainability and Transformation Plans (STPs) STP’s bring commissioners and providers together to deliver the `Five Year Forward View’ for NHS services and to help ensure that both health and social care services in England are built around the needs of local populations. There are 44 `footprints’ across England and North East Lincolnshire is part of the Humber, Coast and Vale footprint.

Third Party Top-up If you are moving into a care home funded by the council, and you want to move into a home that costs more than the council believes is necessary to meet your needs, you will be able to move there if someone (a ‘third party’) agrees to pay the difference.

The third party may be a relative, friend or charity, and they will need to have a contract with the council confirming the arrangement.

Virtual Budget When your council allocates an amount of money to you as a personal budget, you can take this either as cash through a direct payment or as a virtual budget (also known as a managed budget). If you take it as a virtual budget, the council manages the money for you to arrange the services you choose, and you aren’t responsible for paying directly for the services you receive.

Vulnerable Adult An adult who may need care and support because of their age, disability or illness, and may be unable to protect themselves from harm, neglect or abuse.

Young Carer A young person aged 18 or under who looks after, or helps look after, a family member or friend who has an illness, disability or drug or alcohol problem. They may be responsible for cooking, cleaning, shopping, personal care or emotional support.

Editorial courtesy of Think Local Act Personal - www.thinklocalactpersonal.org.uk

Making the decision that you need more care and support is a major one that most of us will have to make at some time. Choosing the right environment is very important as this can affect your future happiness, welfare and security.

We believe that choosing Abbeyfield is a good move.

Let us take away the stresses and struggles involved as an older person living on your own and offer you a safe, warm environment where you can engage with and become a valued member of the local community.  Every one of our residents is special and deserves the very best level of service.  Newly refurbished with a peaceful, friendly atmosphere where residents can remain living independently.

A home from home with support when you need it

For more information on Winchester House

Call: 01472 241605

www.abbeyfield.com/northern/w/winchester-house-dn34-4su/ Winchester House | 22 Pelham Road | Grimsby | DN34 4SU 12

Are you a carer?

If someone relies on you because they are ill, disabled, have issues with their mental health, drugs or alcohol or are just slowing down with age, you should recognise yourself a carer.

The Care Act 2014 makes carer’s assessments more widely available to people in caring roles.

Local authorities now have a legal duty to assess any carer who requests one or who appears to need support.

You are entitled to a free carers assessment How will an assessment help?

As a relative, spouse, partner or friend, you will have a great deal of experience and understanding of the person you care for.

A carers’ assessment will identify ways that you can be assisted in your caring role.

You may be entitled to a Carer’s Personal Budget to help you to continue in your caring role. Please note this is a local independent budget. It is assessed on an individual basis and is not means-tested.

Please note that you do not need to undertake a carer assessment to access the services provided by the Carers Support Centre (see contact details on page 5)

What support is available?

If the person you care for lives in North East Lincolnshire, the Single Point of Access can help you find the right support and you can ask them for a carers’ assessment.

For access to community health and social care support or advice and information the Single Point of Access is always open, and this includes overnight, weekends and Bank Holidays.

If you need Health & Social Care support or advice and information call Single Point of Access on: Tel: 01472 256256 www.focusadultsocialwork.co.uk Adults caring for a child under 18 can contact the North East Lincolnshire Family Information Service on: Tel: 0800 183 0317 If you are a young carer aged under 18, you can contact the Young Carers Team in North East Lincolnshire Council on: Tel: 01472 326294 (option 3 then option 2) In addition the single point of access also provides a social care crisis response, community health advice, information and interventions.

The single point of access together with a number of other organisations offer a range of services for residents within North East Lincolnshire targeted at: • Advice, information and signposting to voluntary and community services • Rehabilitation and re-enablement • Social complex case management 13

The Single Point of access strives to find suitable and appropriate outcomes, whatever your enquiry. All the calls received by the single point of access will either: • Resolve your issue • Offer relevant advice and information including onward referrals for assessment • Divert you to the most appropriate person or service who will be able to help

Checklist: preparing for a carer’s assessment Before the assessment, sit down and think about your role as a carer. Be honest about the effects that caring for your relative has on your life.

Think about your role as a carer It might help to chat things through with family and friends, or to keep a diary for a week, about the care you are providing and how it affects you and makes you feel.

Without support, will you struggle to provide the care that your relative needs? Try not to feel that it is entirely your responsibility to provide all the support for your relative or feel guilty if you can’t do it all.

In many cases, it is better for trained professionals to carry out certain tasks - they have the time and energy to dedicate to the job. You might not have this if you are elderly or you are also juggling work and/or a family.

Before the assessment think about the following: • Will you be able to talk freely if your cared-for relative is present?

• Do you want or are you able to carry on caring for your relative?

• If you are prepared to continue, is there anything that could make life easier?

• Without support is there a risk that you might not be able to continue caring for your relative?

• Do you have any physical or mental health problems, including stress or depression, that make your role as a carer more difficult?

• Does being a carer affect your relationships with other people, including the person you are caring for as well as family and friends?

• If you have a job, does being a carer cause problems?

• Would you like more time to yourself so that you can sleep, take a break or enjoy some leisure activity? If so, what would you like to do?

• Would you like to do some training, voluntary work or paid work? If so, what would you like to do?

Taking a break from caring If you provide care for a relative, friend or neighbour, there will be times when you need to take a break: to attend appointments or simply to take time out.

Being a carer can be very demanding, taking up a lot of emotional and physical energy. Carers often feel worried or guilty about taking time off. But taking breaks from caring is very important, for both the carer and the person being cared for.

It is important not to let your caring role take over your life. Ideally, you should find a balance between caring and looking after yourself, particularly if you have other commitments, such as your own home, family or a job. It is important to look after your own health too.

You will be able to provide better care if you are not exhausted and run down.

For your relative: respite care can also have positive benefits for the person being cared for. In some cases it can provide specialist medical care that you are unable to provide – for example, to help them recover from an operation or illness. Attending a day centre or going on a ‘respite holiday’ can be enjoyable, giving your relative the opportunity to meet new people and take part in different activities.

Planning ahead for respite care Remember that the need for respite care can occur suddenly, so there won’t always be lots of time to research and make decisions. So, it is worth checking what’s available in the area, before you need help. You might want to make a list of local agencies who can provide care at short notice or local care homes that offer respite care

Checklist for considerations when choosing respite care If you are choosing respite care, there are some things you should do before making a decision on the provider.

Ensure you make decisions jointly: any decisions about respite care should be made with your relative, wherever possible. Talk to them about their preferences and discuss the options. Explain why the respite care is needed and what is involved.

Specific needs: make sure that any day centres or respite care can accommodate your relative’s needs.

For example, if your relative is in a wheelchair, make sure that the chosen day centre is accessible. Or, if your relative has dementia, make sure that any staff employed to take care of them have the necessary experience and training to deal with this.

Consider your relative’s interests: if you are trying to arrange day care or a short break for your relative, talk together about what they would enjoy. Try to match clubs to their hobbies and interests.

Respite care can have positive benefits for both you and your relative. But there are potential difficulties that need to be considered The benefits of respite care  A well-earned break for carers from the day-to-day responsibilities of caring.  Time for carers to focus on their children, jobs, home and personal health and wellbeing.  A holiday or a trip to a relative’s house can provide a welcome change of scenery for your relative, particularly if they are stuck at home most of the time.  Specialist care can be given to suit your relative’s needs.  Help with funding is available in many cases.  An opportunity to introduce alternative services or carers that may be needed in the future (for example, if the situation deteriorates or an emergency occurs).

The drawbacks of respite care  It can be difficult for carers to admit that they need or want time off.  It might be difficult for some people, particularly those with dementia/Alzheimer’s to deal with changes to routine. In some cases, it might be easier for them to remain at home, with a substitute carer, than to move somewhere else.  There may be additional respite care costs to consider that aren’t covered by local authority funding.  Availability for respite care may be limited in some areas.  There might be waiting lists for respite care.  Care homes may not have space to accommodate short-term stays, particularly at short notice.  Some benefits, such as carer’s allowance may be affected if you take breaks over a certain amount of time.  The person being cared for may reject alternative forms of care.  The person being cared for may become depressed or agitated if not being looked after by their usual carer.

14

Health & wellbeing at home There are lots of things you can do to live in as safe an environment as possible.

Daylight and fresh air are essential to health and wellbeing.

If you or the person you care for finds it difficult, or impossible, to go outside regularly, open a window for one or two hours a day which will help to recycle the air inside the home. This should only be done if it does not significantly lower the temperature inside.

Lighting Many accidents can be avoided simply by having clearly-lit rooms and spaces. The right lighting can also make a dramatic difference to comfort and emotional wellbeing.

In addition to main lights, consider having lamps within easy reach of frequently-used spaces: for example, next to a favourite reading chair in the living room or on a bedside table.

Wall-mounted, battery-operated lights can be a good (and cheaper) alternative to installing new electrical wiring. These come in a variety of styles and are operated by switch, pull cord or even movement sensors.

Carelink

Reassurance around the clock

Carelink can

 Help you to remain independent in your own home at an affordable price Provide support and reassurance for carers Hour Help to prevent falls or Support accidents Days a Prevent unnecessary year admissions to hospitals Speed up hospital discharge This service Provide a rapid response is available for to crisis situations anyone of any age who a Request would like to feel FRmEeE reassured, safer and ho n o ti ra independent in their st demon own home.

Call the Carelink team on

365

01472 312312

24

Alternatively email: admin@care-link.org.uk 15

Heating Thermometers can help to ensure that rooms do not fall below a certain temperature. For living rooms, the recommended temperature is between 18 and 21°C. For other rooms, the recommended temperature is not less than 16°C. Service the gas appliances – fires, ovens, boilers and central heating systems – regularly, employing a professional who has been certified by the Gas Safe Register.

Furniture Consider re-positioning furniture – or taking away unimportant furniture – if this will make it easier to enter, exit or move around certain rooms. This may be particularly sensible if a walking aid is being used.

Remove any rugs or replace any carpet that could prevent the safe use of walking aids, or which could potentially cause falls.

Sitting comfortably and safely It’s likely that you or the person you care for is going to be sitting down for increasingly long periods of time, so it might be good to check on the comfort of the furniture. Unfortunately, many sofas and armchairs are often the wrong shape for a good sitting position, and people can be uncomfortable for a number of reasons – more often than not because the length and depth of the seat is not correct for them. This may be due to the style of the furniture, such as chairs too narrow or too wide, but it may also be that the furniture is old and the filling in its upholstery has compacted.

A ‘wrong’ sitting position can become uncomfortable quite quickly, potentially making it harder to get out of the chair again – for example, if certain joints have become stiff or cramped.

Over time, sitting in the same, wrong, position could lead to more serious physical problems with posture, balance and flexibility.

For the safest ways to get in and out of a chair, remember the following tips: • When sitting down, always feel the chair or seat on the back of your knees before lowering into the seat.

• Reach for the arms and lower yourself down gently and evenly; don’t be tempted to use a walking aid for support.

• To get back up again, wriggle forward so that your feet are directly under or behind your knees.

• Make a wide base with your feet.

• Sometimes, rocking forwards and backwards will help you find the momentum to get up.

• Ensure that you look up, and lead with your head.

• Use the chair arms, and push up evenly with both arms. Give yourself a moment to find your balance.

Use Assistive Technologies

Checklist to help prevent falls in the home

There are many electronic products and systems that use technology to promote health and wellbeing in the home, by monitoring activity, managing risks, increasing security, helping the person you care for manage the important tasks within their daily lives, and bringing support more quickly when things go wrong.

 Make sure any rugs and mats are attached to the floor and are non-slip  Arrange cupboards and shelves so important things are within easy reach  Make sure that any spillages, particularly liquid spillages, are cleaned up as soon as possible  Be aware of the obstacles that unnecessary clutter can cause  Use high-wattage light bulbs and make sure there are replacements available  Take care of their feet, by having their toenails trimmed regularly and wearing well-fitting shoes

Telecare Telecare systems can be linked to a call centre or to a mobile phone of a carer. Call centres are by far the most common option for home users of telecare, their primary advantage being that a call centre is staffed 24 hours a day, 365 days a year. Carers who have asked for an assessment should always be made aware of the benefits of telecare

Types of sensors • • • • • • • • • • • • •

Fall detectors Bed or chair occupancy sensors Movement detector Flood detector Property exit sensors Enuresis (incontinence) alert Smoke detector Heat/temperature analyser Gas detector Nocturnal epileptic seizure detector Hypothermia alert Medication dispensers Door opening sensors (to detect someone leaving the property, or a door left open)

Getting dressed and undressed For people with disabilities and issues such as less flexibility in their fingers, everyday tasks such as getting dressed and undressed can become challenging. Many aspects of getting dressed can simply be made easier by choosing certain clothes and footwear. For example, zips and velcro are both easier to fasten than small buttons or shoelaces; easier still are clothes that don’t require fastening

BUCKINGHAM PROPERTY RENOVATION

Free Home Fire Safety Checks Ask your local fire service to check your home for fire safety. It’s free and you may be eligible to get free smoke alarms fitted.

Safety in the bathroom Slippery floors are a safety hazard, so think about installing grab rails and using slip-resistant mats and flooring. If a conventional bath or shower are no longer suitable, there are several different types of bath and walk-in showers to choose from. It’s a good idea to consult an Occupational Therapist (OT) and/or visit a Disabled Living Centre (DLC) before adapting a bathroom to make it safer.

Grants for bathroom adaptations If you or the person you care for has a chronic illness or other form of disability that prevents them from getting into and out of the bath easily – and you/they intend to live in the current property for the next five years – you/they may be eligible for a Disabled Facilities Grant (DFG). Its worth looking into as the average cost of a new bathroom suite is around £3,000 but specialist adaptations can increase this amount substantially.

Your trusted bathroom, bedroom and kitchen renovation specialists in Grimsby

Call us today fo r no oblig a ation quote

From concept, to completion our craftsmen will undertake every aspect of your property renovation.

Our services are inclusive of:

If you would like to discuss your own plans for the renovation of any part of your home, all you need to do is contact Buckingham Property Renovation and we’ll take it from there.

• Full bathroom suite installation including easy access

Get in touch

Mobile: 07748 048 336 Tel: 01472 327 514

• Bathroom, kitchen & bedroom renovation

• General painting and decorating • Interior and exterior decorating • Floor and wall tiling

www.buckinghampropertyrenovation.co.uk 16

Disability aids and equipment Get expert advice An occupational therapist or physiotherapist can advise you on whether a particular piece of disability equipment or adaptation is likely to meet your needs.

Many more retailers are now entering the market for disability aids and adaptations. The market is no longer restricted to specialist providers so be careful of buying products online as bigger products like wheelchairs and scooters will need some type of assembly Buying locally can have some advantages. For example, you might not have to pay for delivery and if there’s a problem with the equipment when you get it home, it can be quicker and easier to resolve it face-to-face.

Alongside personal needs, you might want to consider some of the following: • Does the company you are buying from offer an ‘after-sales service’?

• Does the product come with a guarantee?

• Can you get hold of spare parts easily and cheaply?

• Does it need to be serviced regularly? Who will you use to do the work and how much will it cost?

• Does it comply with the necessary British Standards?

If it’s been tested and approved it will have the BSI (British Standards Institute) Kitemark.

• What is the company’s returns policy? Do they offer a buy-back guarantee if your needs change?

Don’t forget to claim VAT relief If you have a long-term illness or you’re disabled, you don’t have to pay VAT on equipment designed to help with daily living. The supplier needs to be registered for VAT and you have to sign a form declaring that you have a long-term illness or you’re disabled.

Buying second-hand disability equipment Buying second-hand can be cheaper, but always check that what you are buying is in good working order.

Second-hand items must be accurately described by whoever is selling them, including details of any faults. Some mainstream magazines and several disability organisations publish journals that contain Advertisements for second-hand equipment.

If you are buying second-hand from a private individual, you must make sure that: • the equipment has been regularly maintained; • that you also receive accompanying literature, for example a care manual; • that batteries have been regularly charged (usually once a month is sufficient if the equipment is not being used); and that you receive instructions on how to use the equipment properly and safely. You may also need to find a local company able to service the equipment and carry out future repairs.

17

Minor adaptations and equipment – what help is available?

Your local authority in England will normally provide you with disability equipment and small adaptations costing less than £1,000 free of charge, as long as you’ve been assessed as needing it and you are eligible

Complaining about care products When you buy something, the law gives you certain rights that protect you if it’s faulty or not fit for purpose – that includes equipment or aids to help with mobility or daily tasks. If your council arranged for and purchased a care product for you, report it to them and they should replace it.

If you bought a care product directly, go back to the retailer to ask for a refund or replacement. If you don’t get a satisfactory result, contact your local Citizens Advice Bureau for help in taking matters further.

If you bought a product or service with a credit card, and the retailer is being difficult, you may get help from your credit card provider. Contact them directly to see what they can do.

Mobility scooters A mobility scooter is a medical device as well as a lifestyle choice. It’s important to get the right one - for example, with a tiller and controls you can operate if you have arthritic fingers. Otherwise you could waste money or buy a scooter that isn’t the safest or most comfortable. Take advice from a mobility shop or by contacting an occupational therapist before you make a final decision on what to buy.

Choosing a mobility scooter - top five things to consider  The types of journeys you plan to make  The types of terrain you’ll cover  Your storage facilities  Your body weight and size  Your budget

Choosing a wheelchair or scooter If you need a wheelchair, the main decisions you’ll have to make about your chair are: • whether it will be self-propelled, pushed by someone else, or electric-powered • for permanent or occasional use • for indoor or outdoor use • whether you need it to go in and out of a car

There are pros and cons for each type of chair, so the choice depends on your needs. There are a large variety of wheelchairs and scooters available, so expert independent advice is essential. Some of the things to consider when choosing the right equipment are: Your physical ability - For example, if you’re unable to stand up, a scooter may be difficult to manage. Stability and balance may also affect what you can use.

How the equipment will be used - For example, do you need to get up stairs or through narrow doorways?

Practical considerations - such as access to a power point if the equipment needs to be charged up, or having a secure place to store the equipment when it’s not in use.

NHS wheelchairs The NHS wheelchair service offers assessments to determine what type of wheelchair or mobility equipment you may be entitled to. In most cases, you’ll be referred to the service by a hospital, doctor, consultant or occupational therapist. However, the specific criteria to determine who is eligible are decided locally, and will vary depending on where you live. Many wheelchair services have a waiting list for assessment appointments, so you may have to wait several weeks after referral to have an assessment.

Did you Know ...

The Motability Scheme enables disabled people to lease a new car, mobility scooter or powered wheelchair. You may be eligible to join the Motability Scheme if you get certain disability benefits www.motability.co.uk The Blue Badge Scheme provides a range of parking benefits for disabled people who have difficulty walking. For example, you can park for free in pay-anddisplay bays and also on double and single yellow lines. www.gov.uk/apply-blue-badge Car tax exemption. If you’re getting certain disability benefits you are exempt from paying Vehicle Excise Duty (car tax, or road tax).If you’re on the Motability Scheme you don’t need to do anything. If you own your car you have to apply for the exemption. www.gov.uk/vehicle-exempt-from-vehicle-tax The Disabled Persons Railcard gives you a third off most rail fares. The discount is for two people – so you can save money for a friend or a carer too. You have to buy the railcard but it can pay for itself after just one journey. A Disabled Persons Railcard costs just £20 for a whole year www.disabledpersons-railcard.co.uk

For all your Mobility Needs ...

• Scooters • Stairlifts • Wheelchairs • Powerchairs • Riser Recliners ow CallrrN ea n a • Cosyfeet • Living Aids to aFREgE n o ligati no obl back • Servicing • Rentals cal FINANCE NOW AVAILABLE Mobility scooter from £6.25 per week for 36 months

0

% APR

Written details on request, finance is subject to status.

Call us:

Mobility Scooter Price Match Promise for greater peace of mind see our website for details

Call N to enq ow uir about e "Mobi li Rental ty "

CLEETHORPES MOBILITY

11-13 High Street, Cleethorpes, North East Lincs DN35 8LA

01472 600055 or visit: www.cleethorpesmobility.com 18

Putting your affairs in order

It’s essential to plan for how your money should be handled in the event of an illness or death.

Good planning will help make sure you or your family are ready to meet any of the costs that might arise. It will also allow you provide for your loved ones and ease the burden on them.

Make a will If you haven’t already got a will now is the time to make one. If you want to make sure that your money and your belongings – your assets – go to the people or charities you want then you need to make this clear in a will. If you don’t the law will decide who they go to – and this might not be who you want it to be.

Your will tells people who you want to be your executor – the person who sorts out your money and your will after you die. You can choose more than one person to be your executor, but ideally not more than four.

Professional executors like solicitors or accountants will charge for their services.

If you have children under 18, your will also says who should be legally responsible for looking after them if you die.

If you die without having made a will – referred to as dying ‘intestate’ – the law specifies how your money will be divided. This means that your assets won’t necessarily be passed on in the way that you’d prefer.

RJ SOLICITORS LTD Specialist Advice for elderly clients

Whatever your needs, you can be confident that we can provide you with expert assistance, delivered in a caring and compassionate manner.

• Wills • Probate • Court of Protection • Lasting Powers of Attorney We understand that it is not always possible to visit our offices, which is why we offer home visits whenever possible.

Tel: 01472 699599 Email: raj@rjsolicitors.com

64 St Peters Avenue | Cleethorpes | North East Lincolnshire | DN35 8HP 19

If you want to decide who gets what, you need to draw up a will. It’s possible to write one yourself, but even small technical mistakes can make a will invalid so it’s generally a good idea to get help from a solicitor or professional will writer.

It’s important to note that if you have married since making a will, then your marriage is likely to have invalidated the will.

Lasting Power of Attorney Nobody wants to think about a time in their future when they won’t be able to make their own decisions.

It can also be a difficult subject to bring up with an older relative, but it’s something that everyone should think about. If things aren’t set up properly in advance of when they are needed, it can lead to all sorts of complications. Thankfully there are procedures in place to protect individuals and make it easier to deal with things, should the need arise.

A Power of attorney (POA) allows you to choose someone else to deal with third parties on your behalf, for example banks or the local council. Certain types of powers of attorney go further, allowing you to choose someone else to make decisions on your behalf, should you not be able to do so in the future.

There are two types of Lasting Power of Attorney Property and Financial Affairs Lasting Power of Attorney: this covers things such as managing day-today finances, debts, benefits (such as the attendance allowance and personal independent payments (PIP)), buying or selling property. It needs to be put in place and registered while the donor has mental capacity and it can be used both before and after the donor has lost capacity.

Health and Welfare Lasting Power of Attorney: this covers issues such as NHS treatment, care and housing.

Again, it needs to be put in place and registered while the donor has mental capacity but it can only be used after the donor has lost mental capacity

Who to choose as your attorney Most people appoint their husband, wife, partner, other family member or a close friend as their attorney. It must be someone you trust completely.

Setting up a power of attorney You can get the forms and guidance you need to create a lasting power of attorney online at: www.gov.uk/government/collections/lasting-powerof-attorney-forms Setting up a power of attorney is a big step. You should make sure you understand all the implications, and you may want to get advice from a solicitor.

Independent financial advice If you or a relative is faced with funding residential care, it would be beneficial to seek independent financial advice. The Society of Later Life Advisers (SOLLA) provides specialist advice for older people looking to fund care.

In 2014-2015, the average weekly cost of a place in a residential home in England was around £587, and a place in a nursing home cost around £790. But these are only average figures, so you or your relative could be looking at considerably higher figures An independent financial adviser (IFA) will review your relative’s financial situation to help them meet care costs and plan for the future. They can make sure that money is being invested wisely, advise on the best way to deal with property and also advise on the availability of immediate need care fee payment plans.

How does a funeral plan work and how much does it cost?

At its simplest, a funeral plan allows you to pay upfront for your funeral so your relatives don’t have to cover the costs themselves - although they are allowed to pay for your funeral using money from your estate as soon as you die (and it’s not subject to inheritance tax).

You can buy a funeral plan from either a funeral-plan provider or directly from a funeral director. You have the choice of either paying a lump sum or monthly instalments, usually over one to ten years. One-off payments usually range between £3,000 and £5,000.

What’s included in a funeral plan?

A funeral plan will not include everything you need for a funeral. Exactly what is covered will vary from provider to provider.

Funeral plans may cover viewings of the deceased, a limousine procession and a church service, but burial plots are often left out. Other costs, not traditionally met by a funeral director, are also not included, such as the cost of flowers. In addition, some costs may not be met fully, and your family may have to pay the rest. For example, many providers only contribute towards the cost of cremation or burial. As always, check the details to make sure you know exactly what you are buying.

Where to find a specialist care fees adviser You can use The Money Advice Service Retirement Adviser Directory to find a specialist care fees adviser in your area. www.directory.moneyadviceservice.org.uk You can also visit the Society of Later Life Advisers (SOLLA) website: www.societyoflaterlifeadvisers.co.uk/ SOLLA advisers undertake extra training and professional development before becoming full members.

NEAR NEAR

Independent Funerals of Distinction Caring for families since 1988

Paying for a funeral in advance Funerals can be expensive, but as decisions are often made under emotional stress and with an imminent deadline, this isn’t the best of circumstances for family to be shopping around.

Paying for a funeral in advance will spare relatives from facing the cost of your funeral, and will specify how you want things to be done, and what you would like to take place at your own funeral

Give you peace of mind about the future by ensuring that your family doesn't have any extra burdens at such a difficult time.

For a personal and professional 24 hour service The Mews, David Street Grimsby North East Lincolnshire DN32 9NN

Tel: 01472 250150

373 Pelham Road Immingham North East Lincolnshire DN40 1NF

Tel: 01469 575050

www.nearandnear.com 20

Hospital discharge - Know your rights ...

If you go into hospital, you may be worried about whether you’ll cope when you leave.

You shouldn’t be discharged from hospital until:

The care plan should include details of:

 You are medically fit (this can only be decided by the consultant or someone the consultant has said can make the decision on their behalf).

 the treatment and support you will get when you’re discharged

 You have had an assessment to look at the support you need to be discharged safely.  You have been given a written care plan that sets out the support you’ll get to meet your assessed needs.  The support described in your care plan has been put in place and it’s safe for you to be discharged.

A hospital’s discharge policy should state how patients and carers are involved in discharge planning.

If you have limited capacity to make your own decision, the Mental Capacity Act will apply. It is worth thinking about appointing a deputy or enacting a welfare power of attorney before you go into hospital.

If you’re due to go into hospital in a planned way, such as for an operation, planning for what happens afterwards should happen before you ever arrive at the hospital.

For unplanned admissions, such as if you’ve had a fall and hurt yourself, discharge planning should begin on the day you’re admitted to hospital.

If you are a North East Lincolnshire resident, there is a Hospital Discharge Team that offers support regardless of which hospital you are admitted to. They can be contacted via the Single Point of Access T. 01472 256256 (Option 4).

If you are likely to have ongoing health and social care needs when you leave hospital, the assessment may be carried out by a multi-disciplinary team of health or social care professionals. Depending on your needs, the multi-disciplinary team could include a social worker, physiotherapist, occupational therapist, speech therapist, mental health nurse or dietitian.

You should be fully involved in the assessment process, and your views should be listened to. With your permission, any family carers will also be kept informed and given the opportunity to contribute A care plan will be drawn up, detailing the health and social care support for you, and you should be fully involved.

21

 who will be responsible for providing support, and how to contact them  when, and how often, support will be provided  how the support will be monitored and reviewed  the name of the person who is co-ordinating the care plan  who to contact if there’s an emergency or if things don’t work as they should  information about any charges that will need to be paid (if applicable)

What might be in a care plan?  The types of support in someone’s care plan will depend on their assessed needs and preferences. A care plan could include:  Community care services from the local authority, such as reablement services. An assessment for these must be arranged if it seems that you may need them.  NHS continuing healthcare.  NHS funded nursing care.  Intermediate care This is short-term care that’s provided free of charge for people who no longer need to be in hospital but may need extra support to help them recover. It lasts for a maximum of six weeks and can be provided in someone’s home or in a residential setting.  Other NHS services, such as rehabilitation or palliative care.  Equipment such as wheelchairs, specialist beds, or aids and adaptations for daily living.  Support from voluntary agencies Some organisations such as Age UK and the Red Cross provide “home from hospital” services that can help with household tasks or shopping while you settle back home.

Consent to treatment

The right to refuse treatment

Doctors must seek and obtain your consent to carry out a test or treatment before it takes place.

So you can make an informed decision, they should clearly explain any proposed examination, treatment or investigation, including the risks and benefits.

You have the right to refuse treatment, even if others consider your decision unwise, as long as you understand the consequences of your decision

When you are discharged from hospital On the day of discharge, the person co-ordinating the discharge should make sure that you (and a carer if you have one) have a copy of the care plan.  transport is arranged to get you home  any carers will be available if needed  your GP is notified in writing  you have any medication or other supplies you’ll need  you’ve been trained how to use any equipment, aids or adaptations needed  you have appropriate clothes to wear  you have money and keys for your home  If you are being discharged to a care home, the care home should also be told the date and time of your discharge, and have a copy of the care plan.

Carers’ involvement in hospital discharge If someone you know is in hospital and about to be discharged, you should not be put under pressure to accept a caring role or take on more than you’re already doing if you are already their carer.

You should be given adequate time to consider whether or not this is what you want or are able to do. If necessary, you should ask for other arrangements to be made while you are reaching a decision

Residential care, nursing homes and hospital In some circumstances, people may have to move to a home directly from hospital. On discharge from hospital, you have the right to choose the residential care or nursing home that best meets your needs. You cannot be moved directly into a home against your will.

The home you move into must meet your assessed needs. If your needs are complex or you need specific care related to your disability, illness or age, this might take some time. Pressure should not be put on you to make your decision quickly.

Are you looking for residential, nursing or dementia care?

Nursing care provided at Church View an d Stallingborough Lodge

Whether you are choosing care for yourself or a loved one, it is a very personal and important decision.

Shire Care Homes has four individual homes across North East Lincolnshire providing residential, nursing, dementia and respite care.

Church View Great Coates, Grimsby Call 01472 885 814 Semi-rural village location with views of Great Coates church and easy transport to Grimsby and Immingham.

3 Caters for 30 people 3 Nursing care 3 Residential care

3 Dementia care 3 Respite care 3 Post-operative care

Stallingborough Lodge Station Road, Stallingborough Call 01472 280 210 Situated in the popular village of Stallingborough this modern, purpose built home has pretty gardens and outdoor space.

3 Caters for 47 people 3 Nursing care 3 Residential care

3 Dementia care 3 Respite care 3 Post-operative care

The Rivelin Albert Road, Cleethorpes Call 01472 692 132 In the heart of Cleethorpes and just minutes from the promenade and shops.

3 Caters for 39 people 3 Residential care 3 Dementia care

3 Respite care 3 Post-operative care

The Meadows Scartho Village, Grimsby Call 01472 823 287

Welfare benefits while in hospital Your State Pension doesn’t change, no matter how long you are in hospital.

If you receive Attendance Allowance (AA), Disability Living Allowance (DLA) or Personal Independence Payment (PIP), you should notify the Department for Work and Pensions as these benefits will be suspended after you have spent 28 days in hospital.

ShireCarehomes

Stallingborough Lodge

Situated in the heart of bustling Scartho village with shops, restaurants and a friendly pub on the doorstep.

3 Caters for 36 people 3 Residential care 3 Dementia care

3 Respite care 3 Post-operative care

ShireCarehomes www.shirecarehomes.co.uk

Individual care you can trust

Stallingborough Lodg 22

Residential Homes For further details on the current registration status of each home, please check the Care Quality Commission website: www.cqc.org.uk

Old Age • Dementia Ashgrove Care Home Whitehall Farm, North Sea Lane, Cleethorpes DN35 0PS T. 01472 210770 Royal Court Care Home 20 Princes Road, Cleethorpes DN35 8AW T. 01472 600112 The Old Library Residential Home Limited Isaacs Hill, Cleethorpes DN35 8BN T. 01472 601364 Rivelin Care Home 15-21 Albert Road, Cleethorpes DN35 8LX T. 01472 692132 Acorns Care Home 29-31 Welholme Road, Grimsby DN32 0DR T. 01472 340129 Homefield House 11 Welholme Road, Grimsby DN32 0DT T. 01472 341909 The Anchorage Care Home Rutland Street, Grimsby DN32 7RS T.01472 250817 Carlton House 267 Hainton Avenue, Grimsby DN32 9JX T. 01472 360878 Ladysmith Care Home Ladysmith Road, Grimsby DN32 9ND T. 01472 254710 Stanage Lodge Milton Road, Grimsby DN33 1AX T. 01472 751544 Grimsby Manor Second Avenue, Grimsby DN33 1NU T. 01472 752110 Grimsby Grange Second Avenue, Grimsby DN33 1NU T. 01472 276566 The Meadows Care Home 88 Louth Road, Scartho, Grimsby DN33 2HY T. 01472 823287 Yarborough House Care Home 30-34 Yarborough Road, Grimsby DN34 4DG T. 01472 355791 Fairways Care Home Little Coates Road, Little Coates, Grimsby DN34 4NN T. 01472 357911 Chestnuts Residential Home 57 Bargate, Grimsby DN34 5AD T. 01472 345513

23

Residential Homes College View 71 Bargate, Grimsby DN34 5BD T. 01472 879337 Eastwood Care Home 7 Eastwood Avenue, Grimsby DN34 5BE T. 01472 278073 Cranwell Court Cambridge Road, Grimsby DN34 5EP T. 01472 278479 Cambridge Park Care Home Peterhouse Road, Grimsby DN34 5UX T. 01472 276716 Alderlea Care Home St Thomas Close, Humberston, Grimsby DN36 4HS T. 01472 812588 The Orchards 13 Peaks Lane, New Waltham, Grimsby DN36 4QL T. 01472 815876 Waltham House Care Home Louth Road, New Waltham, Grimsby DN36 4RY T. 01472 827725 Garden House 24 Humberston Avenue, Humberston, Grimsby DN36 4SP T. 01472 813256 The Grove Care Home Ings Lane, Waltham, Grimsby DN37 0HB T. 01472 821127 Churchview Care Home 46 Aylesby Road, Grimsby,DN37 9NT T. 01472 885814 Glyn Thomas House 350 Pelham Road, Immingham DN40 1PU T. 01652 225548

Physical Disability & Impairment Adults 18-65 Learning Disability & Mental Health Sussex House Care Home 36 Princes Road, Cleethorpes DN35 8AW T. 01472 694574 Aberglyn Care Home 27 Mill Road, Cleethorpes DN35 8JA T. 01472 327133 Acorns Care Home 29-31 Welholme Road, Grimsby DN32 0DR T. 01472 340129 The Limes 13 Wellholme Road , Grimsby DN32 0DR T. 01472 241072 Welholme Road 3 Welholme Road, Grimsby DN32 0DY T. 01472 359574

Residential Homes

Residential Homes

22 Abbey Drive (West) 22 Abbey Drive, Grimsby DN32 0HH T. 01472 507311

Churchview Care Home 46 Aylesby Road, Grimsby DN37 9NT T. 01472 885814

The Anchorage Rutland Street, Grimsby DN32 7RS T. 01472 250817

Eating Disorders

Ladysmith Care Home Ladysmith Road, Grimsby DN32 9ND T. 01472 254710 Bellamy’s Cottage Weelsby Road, Grimsby DN32 9RU T. 01472 241893 Stanage Lodge Milton Road, Grimsby DN33 1AX T. 01472 751544 NE Lincs Crisis (Field View) 7-9 Selge Way, Bradley Park Estate, Grimsby DN33 1RN T. 01472 750288 Yarborough House Care Home 30-34 Yarborough Road, Grimsby DN34 4DG T. 01472 355791

Acorns Care Home 29-31 Welholme Road, Grimsby DN32 0DR T. 01472 340129

Supported Living Housing & Support Solutions DCA 427 Grimsby Road, Cleethorpes DN35 7LB T. 01472 690807 Creative Alexandra Dock BC, Fishermans Wharf, Grimsby DN31 1UL T. 01472 345174 NAViGO Extra Limited Crematorium Lodge, Weelsby Avenue, Grimsby DN32 0BB T. 01472 277738 Aamina Homecare Ltd Aamina House, 35 Craik Hill Avenue, Immingham DN40 1LP T. 01469 571084

Fairways Care Home Little Coates Road, Little Coates, Grimsby DN34 4NN T. 01472 357911 Waltham House Care Home Louth Road, New Waltham Grimsby DN36 4RY T. 01472 827725 Garden House 24 Humberston Avenue, Humberston, Grimsby DN36 4SP T. 01472 813256 Kirklees 31 Kirkgate, Waltham, Grimsby DN37 0LP T. 01472 825296

Fairways Care Home

A Caring Environment for Older People

Churchview Care Home 46 Aylesby Road, Grimsby DN37 9NT T. 01472 885814 Vicarage Lodge 48 Church Lane, Stallingborough, Grimsby DN41 8AA T. 01472 882809 The Old Vicarage 48 Church Lane, Stallingborough, Grimsby DN41 8AA T. 01472 882333

Sensory Impairment Acorns Care Home 29-31 Welholme Road, Grimsby DN32 0DR T. 01472 340129 Yarborough House Care Home 30-34 Yarborough Road, Grimsby DN34 4DG T. 01472 355791 Waltham House Care Home Louth Road, New Waltham, Grimsby DN36 4RY T. 01472 827725

Providing quality residential care Fairways is set in delightful grounds with ground floor, single ensuite rooms and a variety of spacious and comfortable communal areas.

Long Stay | Short Stay | Respite Our staff are trained to provide care and support with the emphasis on promoting wellbeing, dignity and independence. Activity Co-ordinators ensure that a varied programme of social activities are available including outings and in-house events.

For further information please contact:

Tel: 01472 357911

Email: info @ carehomefairways.com

www.carehomefairways.com Fairways Care Home • Little Coates Road • Grimsby • DN34 4NN 24

Nursing Homes Old Age • Dementia Lindsey Hall Nursing Home Clee Road, Cleethorpes DN35 8AF T. 01472 806333 The Beacon Intermediate Care Unit Solomon Court, Cleethorpes DN35 9HL T. 01472 601010 Brooklands Care Home Springfield Road, Grimsby DN33 3LE T. 01472 753108 St Margarets Littlecoates Road, Grimsby DN34 4NQ T. 01472 241780 Eaton Court Eaton Court, Grimsby DN34 4UD T. 01472 341846 Ashlea Court Care Home Church Lane, Waltham, Grimsby DN37 0ES T. 01472 825225 Ravendale Hall Ravendale House, East Ravendale, Grimsby DN37 0RX T. 01472 823291

Nursing Homes Churchview Care Home 46 Aylesby Road, Grimsby DN37 9NT T. 01472 885814 Havenmere Health Care Limited 191 Pelham Road, Immingham DN40 1JP T. 01469 557340

Physical Disability & Impairment Adults 18-65 Learning Disability & Mental Health Topaz House 226 Grimsby Road, Cleethorpes DN35 7EY T. 01472 237476 Lindsey Hall Nursing Home Clee Road, Cleethorpes DN35 8AF T. 01472 806333 The Beacon Intermediate Care Unit Solomon Court, Cleethorpes DN35 9HL T. 01472 601010 Brooklands Care Home Springfield Road, Grimsby DN33 3LE T. 01472 753108 Amber House 154 Grimsby Road, Humberston, Grimsby DN36 4AQ T. 01472 699804 Clarendon Hall Care Home 19 Church Avenue, Humberston, Grimsby DN36 4DA T. 01472 210249

Always read the most recent inspection report for the home.

You can ask the home for it, or you can look for it on the regulator’s website. Care homes are regulated and inspected by the Care Quality Commission in England.

Outstanding Outstanding The service is performing well.

Good

Good

The service is performing well and meeting our expectations.

Requires improvement Requires service isn’t performing as well as it Improvement The should and we have told the service how it must improve.

Inadequate

Inadequate

The service is performing badly and we’ve taken action against the person or organisation that runs it.

www.cqc.org.uk 25

Bradley Apartments Bradley Road, Bradley, Grimsby DN37 0AA T. 01472 875800 Havenmere Health Care Limited 191 Pelham Road, Immingham DN40 1JP T. 01469 557340

Sensory Impairment The Beacon Intermediate Care Unit Solomon Court, Cleethorpes DN35 9HL T. 01472 601010 Churchview Care Home 46 Aylesby Road, Grimsby DN37 9NT T. 01472 885814 Stallingborough Lodge Care Home Station Road, Stallingborough, Grimsby DN41 8AF T. 01472 280210

Substance Abuse Amber House 154 Grimsby Road, Humberston, Grimsby DN36 4AQ T. 01472 699804

Care at Home Homecare Agencies Housing & Support Solutions DCA 427 Grimsby Road, Cleethorpes DN35 7LB T. 01472 690807 Bluebird Care N.E.L & West Lindsey 64 St Peters Avenue, Cleethorpes DN35 8HP T. 01472 601177 Creative Support Alexandra Dock BC, Fishermans Wharf , Grimsby DN31 1UL T. 01472 345174 Aspects Care Limited – Grimsby Alexandra Dock BP, Fishermans Warf, Grimsby DN31 1UL T. 01472 269209 Willow Homecare & Support Services Ltd 4 Dudley Street, Grimsby DN31 2AB T. 01472 344222

Care at Home HICA Homecare – Grimsby Allied House, Wilton Road, Grimsby DN36 4AW T. 01472 811818 N.E.L Council Short Break Services 495 Cromwell Road, Grimsby DN37 9BN T. 01472 325313 Aamina Homecare Ltd Aamina House, 35 Craik Hill Avenue, Immingham DN40 1LP T. 01469 571084

Children 0-18

Quality Home Care 17A Wooton Road, Centre 4, Grimsby DN33 1HE T. 01472 236683 N.E.L Council Short Break Services 495 Cromwell Road, Grimsby DN37 9BN T. 01472 325313

Lincolnshire Quality Care 8 Dudley Street, Grimsby DN31 2AB T. 01472 347285 Craegmoor Supporting You in Lincolnshire Enterprise Village, Prince Albert Gardens, Grimsby DN31 3AG T. 01472 351213 Humbercare Ltd Grimsby Office 2 Abbey Walk, Grimsby DN311NQ T. 01472 245820 NAViGO Extra Limited Crematorium Lodge, Weelsby Avenue, Grimsby DN32 0BB T. 01472 277738 Intermediate Care at Home Freeman Street Community RC, Kent St, Grimsby DN32 7DH T. 01472 256201 Ace Homecare Grimsby 11-14 Business & Digital Hub, Nelson St, Grimsby DN32 7DS T. 01472 426465 Treehouse Care Domiciliary Care Services The Old Vicarage, 17 Heneage Road, Grimsby DN32 9DZ T. 01472 598334 Quality Home Care 17A Wooton Road, Centre 4, Grimsby DN33 1HE T. 01472 236683 Longhurst and Havelok Homecare Cambridge Road, Grimsby DN34 5EP T. 01472 256405

ace

Homecare Care & Support for Cherished People

Make us your choice for personalised, quality, flexible and affordable home support We specialise in the following care: • • • • • • • • •

Older People Young Adults Learning & Physical Disabilities Mental Health Complex Health Needs Palliative Care Carers & their families Long Term Conditions Sensory Loss

Every care package is individually tailored to meet your specific care requirements

If you would like any further information regarding our services or would like to arrange a home visit please call 01472 426465

www.acehomecare.co.uk

26

Hospital Services The Accident and Emergency (A&E) department or Emergency Department at hospital is for major, life-threatening illnesses and injuries.

Major A&E departments offer access 24 hours a day, 365 days a year, although not every hospital has an A&E department.

A&E departments assess and treat patients with serious injuries or illnesses.

Generally, you should visit A&E or call 999 for lifethreatening emergencies, such as: • Loss of consciousness • Acute confused state and fits that are not stopping • Persistent, severe chest pain • Breathing difficulties • Severe bleeding that cannot be stopped If you require emergency treatment call 999 or visit the emergency department immediately at: Diana, Princess of Wales Hospital, Scartho Road, Grimsby, DN33 2BA Scunthorpe General Hospital Cliff Gardens, Scunthorpe, North East Lincolnshire DN15 7BH. Single Point of Access (SPA) If it’s not a 999 emergency but you need medical help fast, call the Single Point of Access (SPA) Tel: 01472 256 256 You will receive confidential advice and information over the telephone 24 hours a day, 365 days a year.

If you are ill and have any questions about your health or if you need to see a GP during evening, night time or weekends then ring Tel: 01472 256 256.

You will get through to a team of fully trained call advisers, who are supported by experienced clinicians. They will ask you questions to assess your symptoms and give you the healthcare advice you need or direct you to the right local service.

If they think you need an ambulance, they will send one immediately – just as if you had originally dialled 999.

27

Community Based Mental health services If you feel that you may have a mental health issue the first point of contact should be your GP. They will then refer you to the relevant service for your needs.

NAViGO HQ NAViGO House, 3-7 Brighowgate, Grimsby, North East Lincolnshire, DN32 0QE Tel: 01472 583000 www.navigocare.co.uk MIND (Grimsby, Cleethorpes District Association for Mental Health) 73 Kent St, Grimsby DN32 7DH Tel: 01472 602502 www.mind.org.uk North East Lincs CAMHS We provide specialist services for children and young people up to the age of 18.

Freshney Green Primary Care Centre, Sorrel Road, Grimsby DN34 4GB Tel: 01472 626100

Sexual health services Our sexual and reproductive health service provides diagnosis and treatment of sexually transmitted infections and complications including HIV. Sexual health services in North East Linconshire are delivered in partnership with Virgin Care.

Virgin Care For free, friendly and confidential advice, testing and treatment for sexual health and all methods of contraception from a number of locations across North East Lincolnshire (Grimsby, Cleethorpes & Immingham) www.thesexualhealthhub.co.uk Tel: 0300 330 1122

Help with alcohol and drug problems Drugs and alcohol services are provided by Foundations or Grimsby Practices in Partnership Drug and Alcohol Treatment Services.

Foundations Drug & Alcohol Services Queen Street, Grimsby DN31 1JA Tel: 01472 571200 Opening Hours: Monday to Friday 9.00am to 4.30pm Grimsby Practices in Partnership Drug & Alcohol Treatment Services Tel: 01472 582700 (Option 3)

GPs & GP Surgeries

GPs & GP Surgeries

Dr O Z Qureshi Surgery Taylors Avenue, Cleethorpes, DN35 0LJ T. 01472 572400

Dr Amin Weelsby View, Ladysmith Road, Grimsby, DN32 9EF T. 01472 255155

Dr S Dijoux & Partner Taylors Avenue, Cleethorpes, DN35 0LJ T. 01472 572424

Roxton Practice Weelsby View, Ladysmith Road, Grimsby, DN32 9SW T. 01472 255200

Biswas & Ray 142-144 Grimsby Road, Cleethorpes, DN35 7DL T. 01472 691606

Dr A. Hussain Weelsby View, Ladysmith Road, Grimsby, DN32 9SW T. 01472 255145

Clee Medical Centre 323 Grimsby Road, Cleethorpes, DN35 7XE T. 01472 697257

Ashwood Surgery Ladysmith Road, Grimsby, DN32 9SW T. 01472 255111

Beacon Medical Cleethorpes PCC, St. Hughs Avenue, Cleethorpes, DN35 8EB T. 01472 694054

Scartho Medical Centre Springfield Road, Scartho, Grimsby, DN33 3JF T. 01472 279550

Humberview Surgery Cartergate, Grimsby, DN31 1QZ T. 01472 353303

Woodford Medical Centre Freshney Green PCC, Sorrel Road, Grimsby, DN34 4GB T. 01472 372100

Chantry Health Group Cartergate, Grimsby, DN31 1QZ T. 01472 264980

Littlefield Freshney Green PCC, Sorrel Road, Grimsby, DN34 4GB T. 01472 246100

Pelham Medical Group Catergate, Grimsby, DN31 1QZ T. 01472 353303

Field House Medical Centre Freshney Green PCC, Sorrel Road, Grimsby, DN34 4GB T. 01472 254600

Dr Sinha and De Cromwell Rd, Grimsby, DN31 2BH T. 01472 344989

Chelmsford Medical Centre 128 Chelmsford Avenue, Grimsby, DN34 5DA T. 01472 877227

Dr R Kumar Cromwell PCC, Cromwell Road, Grimsby, DN31 2BH T. 01472 255600

Birkwood Medical Centre Westward Ho, Grimsby, DN34 5DX T. 01472 582701

Stirling Medical Centre Stirling Street, Grimsby, DN31 3AE T. 01472 721610

Raj Medical Centre 307 Laceby Road, Grimsby, DN34 5LP T. 01472 752300

Dr Bedi Stirling Street, Grimsby, DN31 3AE T. 01472 220333

GP Dr K S Koonar & GP Dr J. Ojadi Healing Health Centre, Wisteria Drive, Grimsby, DN41 7JB T. 01472 280221

Dr Mathews Stirling Street, Stirling Medical Centre, Grimsby, DN31 3AE T. 01472 721650

The Roxton Practice Pilgrim PCC, Pelham Road, Immingham, DN40 1JW T. 01469 572058

Quayside Open Access Centre 76b Cleethorpe Road, Grimsby, DN31 3EF T. 01472 344608

GP Out of Hours

Open Door Albion Street, Grimsby, DN32 7DL T. 01472 722000 Dr Suresh-Babu Ladysmith Road, Grimsby, DN32 9EF T. 01472 255145 Weelsby View Health Centre Ladysmith Road, Grimsby, DN32 9EF T. 01472 255166

If you need urgent care when your GP surgery is closed, please call this number for advice.

Tel: 01472 256 256 GP Out of Hours is not a walk in service and you must call prior to attending. For all routine care and repeat prescriptions, contact your GP surgery during opening hours.

The Out of Hours perioed is 6.30pm - 8.00am weekdays and all day Saturday, Sunday and Bank Holidays.

28

Pharmacies

Pharmacies

Lincoln Co-Op Chemists Ltd 121 Grimsby Road, Cleethorpes, DN35 7DG T. 01472 343155

Lloyds Pharmacy Corporation Road, Grimsby, DN31 1UF T. 01472 343480

Rowlands Pharmacy 323A Grimsby Road, Cleethorpes, DN35 7ES T. 01472 200233

Drugs4delivery Unit 3 Alexandra Dock, Business Centre, Grimsby, DN31 1UL T. 01472 241990

Birmingham Chemist Cleethorpes, DN35 8EB T. 01472 691174

Lloyds Pharmacy 18a Dudley Street, Grimsby, DN31 2AB T. 01472 241769

Boots 63-67 St Peters Avenue, Cleethorpes, DN35 8HF T. 01472 691684

Periville Ltd Cromwell Road, Grimsby, DN31 2BH T. 01472 353019

E A Broadburn Ltd 14-16 St.Peter’s Avenue, Cleethorpes, DN35 8HL T. 01472 691529

Lloyds Pharmacy 1 Stirling Street, Grimsby, DN31 3AE T. 01472 355455

Sandringham Road Pharmacy 36 Sandringham Road, Cleethorpes, DN35 9HB T. 01472 691250

Boots 55 Freeman Street, Grimsby, DN32 7AE T. 01472 354109

Tesco In-Store Pharmacy Hewitts Circus Retail, Hewitts Ave, Cleethorpes, DN35 9QR T. 0345 6779164

Cottingham Chemists 342 Wellington Street, Grimsby, DN32 7JR T. 01472 356789

Boots 43 Friargate, Freshney Place, Grimsby, DN31 1EL T. 01472 351451

Asda Pharmacy Holles Street, Grimsby, DN32 9DL T. 01472 243217

Superdrug 55 Friargate, Freshney Place, Grimsby, DN31 1QQ T. 01472 268174

Periville Ltd Ladysmith Road, Grimsby, DN32 9EF T. 01472 359907

Tesco Pharmacy Market Street, Grimsby, DN31 1QS T. 01472 864004

E A Broadburn Springfield Road, Grimsby, DN33 3JF T. 01472 879181

Boots Cartergate, Grimsby, DN31 1QZ T. 01472 240455

Cohens Chemist Freshney Green PCC, Sorrell Road, Grimsby, DN34 4GB T. 01472 263200 Cohens Chemist 132 Chelmsford Avenue, Grimsby, DN34 5DA T. 01472 877479 Birkwood Pharmacy The Saltings, Westward Ho, Grimsby, DN34 5EN T. 01472 753164

Drugs4Delivery

.com

Prescriptions to your doorstep We order & deliver your medication for FREE giving you one less chore to think about

Call the Customer Services team on

01472 241 990

www.drugs4delivery.com 29

Lloyds Pharmacy Laceby Road, Grimsby, DN34 5LP T. 01472 879568 Lloyds Pharmacy 208 Littlecoates Road, Grimsby, DN34 5SU T. 01472 871112 Healing Pharmacy 101-103 Station Road, Healing, Grimsby, DN41 7RB T. 01472 886965 Lloyds Pharmacy Pilgrim PCC, Pelham Road, Immingham, DN40 1JW T. 01469 574540 Lloyds Pharmacy 18-20 Kennedy Way, Washdyke Ln, Immingham, DN40 2AE T. 01469 572699

Dentists

Opticians

mydentist Osbourne House, 81 Kingsway, Cleethorpes, DN35 0AB T. 01472 600988

Specsavers Opticians 36 St Peters Avenue, Cleethorpes, DN35 8HL T. 01472 608840

The Dental Design Studio 62 Grimsby Road, Cleethorpes, DN35 7AB T. 01472 354118

Stephens Opticians 9-11 Cross Street, Cleethorpes, DN35 8JZ T. 01472 691636

Cleethorpes Dental Practice Limited 132 Grimsby Road, Cleethorpes, DN35 7DN T. 01472 291697

G J Drew & Partners 15 Highgate, Cleethorpes, DN35 8NR T. 01472 693633

Osborne Street Surgery Limited 17-19 Osborne Street, Grimsby, DN31 1EY T. 01472 346613

Tesco Opticians Hewitt Retail Park, Hewitt Avenue, Cleethorpes, DN35 9QR T. 0345 6013479

The Cosmetic Dental Practice Limited 18 Dudley Street, Grimsby, DN31 2AB T. 01472 354221

Specsavers Opticians 31-33 Victoria St West, Grimsby, DN31 1DL T. 01472 242018

Harris Family Dental Practice 27 Dudley Street, Grimsby, DN31 2AW T. 01472 320775

Vision Express (UK) Ltd 2 Newbiggin Walk, Freshney Place, Grimsby, DN31 1ED T. 01472 344244

Community Dental Clinic Cromwell Road PCC, Cromwell Road, Grimsby, DN31 2BH T. 01472 255680

Optic Direct 2 East Street, Mary Gate, Grimsby, DN31 1LH T. 01472 267779

Dentaris Ltd 8 Cleethorpe Road, Grimsby, DN31 3LG T. 01472 349720

Marshall Robert WF 116a Victoria Street, Grimsby, DN31 1NT T. 01472 343417

Burrell & Stokes Dental Practice 7 Hainton Avenue, Grimsby, DN32 9AS T. 01472 355603

Boots Opticians 17 Friargate, Freshney Place, Grimsby, DN31 1QQ T. 01472 342209

Smile Lincs Limited 32a Hainton Avenue, Grimsby, DN32 9BB T. 01472 348852

Boots Opticians 45 Victoria Street, Grimsby, DN31 1UU T. 01472 242997

Booth & Law Dental Surgeons 410 Hainton Avenue, Grimsby, DN32 9QR T. 01472 343186

Mackay & Rollett Limited 14 Dudley Street, Grimsby, DN31 2AB T. 01472 354040

Community Dental Clinic Kingsley Grove, Grimsby, DN33 1NL T. 01472 875385

Keen, King & Jones 3 Lynton Parade, Cromwell Road, Grimsby, DN31 2BD T. 01472 360900

Scartho Dental Practice 1 Waltham Road, Grimsby, DN33 2LY T. 01472 870105

Segal CA & CA 429-431 Cleethorpes Road, Grimsby, DN31 3BU T. 01472 355803

Cromwell Dental Practice Limited Freshney Green PCC, Sorrell Road, Grimsby, DN34 4GB T. 01472 245010

Asda Vision Holles Street, Grimsby, DN32 9DL T. 01472 361381

Grimsby Dental Care 185 Littlecoates Road, Grimsby, DN34 5TW T. 01472 276071

Ulph & Kearns Ltd 1 Scartho Court, Pinfold Lane, Grimsby, DN33 2EW T. 01472 870164

Aishwaryam Limited 10 New Road, Waltham, Grimsby, DN37 0EN T. 01472 824936

Scartho Eyecare Limited 11 Waltham Road, Scartho, Grimsby, DN33 2LY T. 01472 877235

The Corner Dental Practice Princess Street, Immingham, DN40 1LR T. 01469 572043

Smith & Walker Ltd 2 Kennedy Way, Immingham, DN40 2AE T. 01469 572702

Dobbs & Associates St Andrews Lane, Immingham, DN40 2EU T. 01469 572421 30

Blood Pressure Quiz ...

High blood pressure is sometimes called the silent killer, as it often has no symptoms but can significantly increase your risk of heart disease, stroke and dementia.

High blood pressure is often called the 'silent killer' because so many people don't know they have it. If left untreated, high blood pressure increases your risk of a heart attack or stroke.

It's important to know what affects our blood pressure and what you can do to keep your blood pressure at a healthy level.

Take this short quiz and see how much you know ...

1

2

How many people do you think have high blood pressure in England?

Select one: 1 in 20

1 in 10

1 in 5

1 in 4

5

True

6

Do you think the following statement is true or false?

'If you don’t have any symptoms you don’t need a blood pressure test' True

False

Do you think the following statement is true or false?

'If high blood pressure runs in your family there is nothing you can do to stop developing high blood pressure yourself' True

8 4

If you have high blood pressure you will need to take medication for life True

31

False

False

Do you think the following statement is true or false?

'I had my blood pressure checked around 5 years ago so I know my blood pressure is low' True

False

False

Do you think the following statement is true or false?

'If a man is obese he is almost 3 times more likely to develop high blood pressure' True

7 3

I don’t add extra salt to my food so my blood pressure can’t be high

False

Do you think the following statement is true or false?

'You need to make an appointment and see your GP to get a blood pressure test' True

False

32

1. Answer: 1 in 4 1 in 4 (a quarter) of people in England have high blood pressure (hypertension) - it is one of the biggest causes of premature death and disability.

2. Answer: False High blood pressure doesn't usually cause symptoms and the only way to know your blood pressure is to get tested.

This is why it is often known as the ‘silent killer'.

3. Answer: False If high blood pressure runs in your family you're more likely to develop it, but you can still reduce your risk by maintaining a healthy weight and eating a balanced diet.

4. Answer: False A diagnosis of high blood pressure does not necessarily mean that you will need to begin taking medication.

Simple lifestyle changes, such as having a healthier diet or being more active, can significantly lower your blood pressure without medication.

5. Answer: False About 75% of the salt we consume is hidden in processed foods such as bread, breakfast cereal and ready meals. Although cutting down on salt will reduce blood pressure, it is not the only cause.

6. Answer: True Obesity affects around a quarter of adults in England.

Obesity multiplies the risk of developing high blood pressure about threefold in men and fourfold in women.

7. Answer: False Your blood pressure can fluctuate, which is why all adults should get tested at least every 5 years. Those more at risk - such as people of African or Caribbean descent, older people or people who are overweight or obese - should be checked more regularly.

8. Answer: False You don't have to see your GP to get a blood pressure test. Nurses or healthcare assistants can test you, some surgeries have self-service machines, many pharmacies offer free tests and you can even buy cheap, accurate monitors to use at home. If you are between the ages of 40 and 74, you could get your blood pressure tested through the free NHS Health Check programme.

9. Answer: They all do High blood pressure is a risk factor for heart attack, stroke, kidney disease and dementia.

10. Answer: They all do

What conditions can high blood pressure lead to?

You can pick more than one:

Being overweight, too much salt in your diet, not being active enough, drinking too much alcohol, stress and family history are all risk factors.

How well did you do?

Check your answers in the column on the right.

Family history of high blood pressure Stress Drinking too much alcohol Not enough physical activity Too much salt in your diet Being overweight 10 What factors are known to increase the risk of developing high blood pressure?

You can pick more than one.

Dementia Kidney disease Stroke Heart attack 9

Check your answers below ...

Drugs4Delivery Prescriptions to your doorstep

.com

Free Repeat Prescription Management Service We order & deliver your medication for FREE giving you one less chore to think about Other services we provide are: Electronic Pill Dispenser Service Medication Use Reviews Expert Pharmaceutical Advice Gluten Free Food Supply Service Care Home Service Drugs4Delivery is a registered internet pharmacy based at Grimsby.

We offer all regular dispensing services that you would expect from your local chemist with the added convenience of delivery to your doorstep.

Call the Customer Services team on

01472 241990

www.drugs4delivery.com