Northampton daventry & s northamptonshire brochure

Northamptonshire Carers Celebrating 25 years of supporting local Carers in Northamptonshire

CARERS SUPPORT & CARE NAVIGATION GUIDE Helping you get the best out of your health and social care services

Carers Support

Carers Cafes

Breaks for Carers

Respite Care

Health & Wellbeing

Community Based

Help & Advice

Financial Information

Covering:

Northampton, Daventry and South Northamptonshire

Genii Home Care & Lifestyle Services Because you and your loved ones deserve the best possible care and support.

If you require specialist care and support at home, Genii Home Care & Lifestyle Services delivers a care service to help you with your short-term or long-term needs.

Every care package we provide is unique, which is why we ensure our highly skilled Carers are trained to meet your individual and lifestyle needs.

Dementia Care

Hospital Discharge

Practical Support and Help at Home

From one visit a week, to ďŹ ve visits a day, we offer a wide-range of care and support services.

24 hour care and overnight care services also available.

If you have any questions or would like more information, we'd be happy to help.

01604 211 323

Fully C o & Regu mpliant lated b y

Genii Ho Lifestyle me Care and Services Limited

www.geniihomecare.co.uk

Peterbridge House | The Lakes | Northampton | NN4 7HB

UKHCA

UNITED KINGDOM

HOME CARE ASSOCIATION

Contents Northamptonshire Carers

1-2

Dementia Care Advice Services

3-4

Recognising Mental Health & Support

5-6

Hospital Discharge - Know Your Rights

7-8

NHS Care - Know Your Rights

9 - 10

Carers in Employment - Know your Rights

11

Carers Voice Needs Your Support

12

Primary Care, GPs & GP Surgeries

13 - 14

Northamptonshire Young Carers Services

15 - 16

Taking a Break from Caring

17 - 18

Northamptonshire Carers - Breaks for Carers

19 - 20

How Domiciliary Care Services Can Help

21 - 22

Care at Home in Northampton, Daventry & South Northamptonshire 23 - 24 Putting Your Affairs in Order

25 - 26

How to Choose a Good Care Home

27 - 28

Care Homes in Northampton, Daventry & South Northamptonshire

29 - 30

A - Z Social Care Jargon

31 - 35

Useful Numbers for Support in Your Area

36

Disclaimer Whilst we have taken every care in compiling this publication, the publishers and promoters cannot accept responsibility for any inaccuracies. All listings are supplied via the Care Quality Commission (CQC) and NHS Choices.

All signposting services are up to date as of June 2018.

This Directory contains advertising from businesses who are offered the opportunity to reach potential customers through inclusion. However, any information provided by a company or organisation does not carry endorsement or approval of any product or service.

A big thank you to all the sponsors.

Another quality publication by Healthcare Publications If you require extra copies of this directory or are interested in advertising in future editions please email Healthcare Publications on admin@healthcarepublications.org or visit www.hcpublications.org

If someone relies on you because they are ill, disabled, have issues with their mental health, drugs or alcohol or are just slowing down with age, you should recognise yourself as a Carer.

We have been carrying out Carers Assessments for Northamptonshire County Council for many years. The legal right to an assessment for Carers has been reinforced in the 2014 Care Act and we are continuing to work with the County Council to provide these.

There are many ways to have a Carers Assessment ...

We offer an online-self assessment which may be a good option if you are busy during office hours or are looking primarily for advice and information.

Our Carers Support Line can provide a telephone assessment which again is ideal for those who want quick access to advice and information.

We have a team of Carer Support Workers who are based throughout the county and can complete a Carers Assessment with you. You can self-refer or refer someone else (with their consent).

It is important that all Carers get the help and support they need and deserve.

This can mean Carers are able to maintain a life outside of their caring responsibilities.

1

How will an assessment help?

As a relative, spouse, partner or friend, you will have a great deal of experience and understanding of the person you care for.

A Carers’ Assessment will identify ways that you can be assisted in your caring role.

You may be entitled to a Carer’s Personal Budget to help you to continue in your caring role.

Support line Our Carers Support Line provides a confidential service to support the needs of Carers, including Parent Carers.

The service can be accessed by Carers, professionals or anyone with a Carer related enquiry or issue.

Tel: 01933 677907 Lines are open Monday - Friday, 9am - 5pm

Our Support Line provides:  A listening ear and emotional support  Signposting and referral to other organisations  One-to-one telephone support

Carers Support Line Do you care for someone?

Northamptonshire Carers are here to support those who care for a loved one with a disability, long-term physical or mental health condition Our Carers Support Line provides a listening ear; practical advice and access to our wide range of services:

Carers Assessments • Support Groups & Carers Cafes

 Access to Carers Assessments

Choir & Ukelele Groups • Activities, Breaks & Sitting Service

 Information and advice

The support of other Carers • Dementia Care Advice Service

 Access to the Dementia Care Advice Service  Ongoing support  Peer Support  Access to Carers Sitting Services Our Support Line workers will do their best to respond to Carers and Carer related enquiries no matter how diverse.

NHS Carers Direct Helpline If you need someone to talk to at weekends or in the evening, the NHS’s Carers Direct helpline is open.

NHS Carers Direct Helpline: 0300 123 1053

Support Workers based within Mental Health Teams Support for Parent Carers Dedicated Young Carer & Young Adult Carers Teams Teams based in Northampton & Kettering General Hospitals We rely on donations to deliver our services. Why not become a friend of Northamptonshire Carers and make a regular donation?

Contact us or view our website for more details on how you can support us in supporting more Carers in the county.

What areas does Carers Direct cover?

The Carers Direct helpline doesn’t provide personal financial, medical or legal advice and doesn’t provide casework, advocacy, representation or counselling.

The Carers Direct helpline is open seven days a week The helpline is open from 9.00am-8.00pm Monday to Friday, and from 11.00am - 4.00pm at weekends.

The helpline is closed on bank holidays.

Carers Support Line 01933 677907

Lines are open: Monday - Friday | 9.00am - 5.00pm

Hosptial Teams: Kettering: 01536 493622 | Northampton: 01604 544274 Email: carers@northamptonshire-carers.org

www.northamptonshire-carers.org NorthamptonshireCarer

@NorthantsCarers

northamptonshirecarers

Registered Charity No. 1061417. Images courtesy of Carers Trust

2

Dementia Care Advice Service People with dementia can feel vulnerable as their condition progresses and they increasingly rely on other people to do things for them. It is important that people who have dementia feel reassured and supported, while retaining some level of independence.

People with dementia live in your area, probably on After a diagnosis Having concerns about your memory or that of a loved one is a worrying time and having it confirmed by a diagnosis of dementia, equally so. We can provide someone to talk to about how you feel but many people will also have practical questions.

Northamptonshire Carers are working in partnership with the Alzheimer’s Society to provide support for both people living with dementia and their Carers.

Referring to us is easy and we accept referrals from professionals and families alike.

Support Line: 01933 677907 Email: carers@northamptonshire-carers.org Email for NHS professionals: carer.referral@nhs.net Post: 123 Midland Rd, Wellingborough NN8 1LU www.northamptonshire-carers.org www.alzheimers.org.uk

Memory Matters Groups Northampton, Daventry & Towcester Memory Matters offers a reassuring, confidential and safe place to talk to others about how dementia affects your life. Come along and make new friends, share experiences and be honest, without fear or embarrassment.

Get tips from group members on how to support someone with dementia, as well as how to keep looking after yourself and have your questions answered by our highly skilled, compassionate and experienced staff who run the sessions.

Northampton Simon de Senlis Court, Robert St, Northampton NN1 3AE 1st Thursday of the month - 1.30pm - 3.30pm Daventry Abbey Resource Centre, Market Sq, Daventry NN11 4XG 2nd Tuesday of the month - 1.00pm - 3.00pm Towcester Sawpits Centre, Richmond Rd, Towcester NN12 6EX 3rd Tuesday of the month - 1.30pm - 3.30pm

Memory Matters Groups Side by Side Keeping an active social life is key to helping someone with dementia feel happy and motivated and for their Carers to talk with others about how dementia affects their lives.

Tel: 01832 736670 northamptonshire@alzheimers.org.uk

www.alzheimers.org.uk 3

your street, possibly amongst your friends and close neighbours. People with dementia may visit your shop, business or workplace.

Common signs of dementia are confusion, forgetfulness, struggling to find words and repetitiveness. This can make everyday situations stressful. A person with dementia may need extra assistance to help them use your services or help them with everyday things.

Speak clearly • Speak clearly, calmly and slowly to allow the person time to understand information.

• Use simple, short sentences and avoid direct questions.

• Keep choices to a minimum and don’t raise your voice.

• Where possible, talk in a non-distracting place or find a quiet corner.

Think about your body language •

•

People with dementia may find it difficult to understand what is being said, but can be quick to interpret the message on people’s faces and may still be aware of body language.

Make sure you are at the person’s level, use a friendly tone and respect personal space.

Show respect and patience • Adapt what you are saying if the person with dementia does not understand.

• Don’t rush, and try to go at their pace.

Listen •

•

Listen carefully to what the person has to say, giving plenty of encouragement, whilst looking out for other clues of what they might be trying to communicate.

Allow them time to find the words to tell you what they want.

Noise • A person with dementia may have difficulty listening if there are a lot of different noises around them.

Lighting • Make sure the lighting is sufficient so the person with dementia can see you and everything around them clearly.

• Turn up the lights or move to a well-lit area.

Finding the way • People with dementia may have forgotten where things are or they may not recognise everyday objects.

• Sometimes people with dementia may forget where they are going or become disorientated.

• They may not be able to follow simple directions and may need you to go with them to where they want to go.

Connecting Carers

Funded by the National Lottery through the Big Lottery Fund

Feeling lost • Sometimes people with dementia may feel lost in familiar places or forget where they live.

Maintaining good health and nutrition • It’s important that the person you care for has a healthy, balanced diet and gets some exercise.

• The longer they stay fit and healthy, the better their quality of life will be.

Recognising and finding things •

•

•

People with dementia may have forgotten what they came into the premises or room for.

They may have a list but have problems finding the things they want.

Help them choose the right amount of things, particularly if they seem to be buying an unusually large amount of something.

Making choices •

•

•

While choice is good, for someone with dementia too much choice can be confusing.

Ask what the person would like, e.g. a coffee, and then suggest two or three likely options.

You could describe these options and remember to give a pause between each option to allow them time to think and make a decision.

Whose reality •

•

Past memories can often be stronger than present reality.

The person may be confused and say something that does not makes sense to you.

Being predictable •

•

The person with dementia may be confused if things have been rearranged, or by new people they meet.

Try to keep things the same or offer additional assistance if things have changed.

L-R: Jakki Evans Hughes, Sarah Drage, Lynette Cromwell, Linda Tiffney & Hayley Brown

We are creating a network of volunteer Carers Champions in communities across Northamptonshire Carers Champions are volunteers who will: Be a friendly face for Carers in local communities Indentify, support and refer Carers for further support Build relationships and raise awareness Help to run local Support Groups and Carers Cafes Get in touch for details of local events and Carers Champions.

Do you have the time to volunteer to become a Carers Champion and support Carers in your community?

If so, contact us for further information.

Other volunteering opportunities are available including befriending, providing face-to-face and telephone support to Carers, fundraising and administration.

Northamptonshire Carers

Carers Support Line 01933 677907

Lines are open: Monday - Friday | 9.00am - 5.00pm

Email: carers@northamptonshire-carers.org

www.northamptonshire-carers.org NorthamptonshireCarer

@NorthantsCarers

northamptonshirecarers

Registered Charity No. 1061417. Images courtesy of Carers Trust

4

Recognising mental health and support

Mental health, emotional wellbeing and resilience is all about how we cope with what life throws at us. It concerns the way we feel about ourselves, conduct relationships, handle stress or deal with loss.

Good mental health and resilience are fundamental Keeping in touch and meeting people to good physical health, relationships, education and work, as well as being key to achieving our potential.

Mental health facts At least one in four people experience a diagnosable mental health problem in any one year, and one in six experiences this at any one time.

• More than half of those with a common mental health problem have both depression and anxiety.

• According to the Alzheimer’s Society there are around 850,000 people in the UK with dementia. One in 14 people over 65 will develop dementia, and the condition affects 1 in 6 people over 80.

Coping with stress Stress, anxiety and depression can affect anyone, but the pressure and expectations of caring can make Carers particularly vulnerable. In turn this can make caring more difficult to cope with.

Stress can affect your sleep and you can become more exhausted, tense, irritable and low. You can also feel as though you are losing control of your life and you have little way of regaining this control.

One of the first steps in dealing with stress is to acknowledge that it is happening and to think about the reasons. Starting to deal with the causes, even by taking very small steps, helps you feel more in control. The earlier you do this the better. Just talking about how you feel with someone can help you find a way to deal with it.

Joining a Carers group could offer you the opportunity to share your experiences with other Carers. Or you may prefer to use Carers online forums such as those offered

by Carers Trust and Carers UK.

Dealing with depression Depression is when your feel persistently low or sad and can’t find any pleasure in life for weeks and months rather than just a few days. Many of us feel like this sometimes, but depression is when these feelings last longer than a few days.

Depression is an illness, with real and sometimes frightening symptoms. It’s not a sign of weakness or something you can ‘snap out of’ or deal with by ‘pulling yourself together’. If you think you may be suffering from depression you should see your GP as soon as possible.

Many people wait a long time before seeking help for depression from their GP. The treatment and support options for depression are very effective and the sooner you get help the sooner you can be on the way to recovery.

5

Carers can sometimes feel lonely or socially isolated as a result of their caring responsibilities, which in turn impacts on their health. You may have found that caring has affected the relationship you have with the person you care for, as well as relationships you have with others.

Whilst caring responsibilities can make it difficult, it is important that you try to keep up your social connections as these are good for maintaining your own wellbeing. This may include keeping in touch with family and friends – even if it’s just a quick phone call, joining online Carer networks or visiting your local Carers’ service. It may also include taking a little time out to engage in any hobbies you have and doing the things that make you happy. If you find that you don’t have any time to do the things you enjoy, then it is important to find ways to take a break from your caring role.

Acknowledging resentment and guilt Like many Carers, you may find yourself caught up in a cycle of resentment and guilt. You may no longer feel like your life is your own and may feel guilty for feeling that way. At the same time, you may feel that you should be doing more for the person you care for, or feel as though you aren’t doing a good job.

It’s important that you allow yourself to feel these perfectly normal feelings and not get overwhelmed by guilt. It is also important to try to find time to take care of your health and wellbeing, rest and re-energise, which may help you cope with some of these feelings.

Health and wellbeing There are things that can help to save time and improve your health and wellbeing: • you can do some things online such as access your GP records or make a GP or hospital appointment • check with the local pharmacy for services that might help: home deliveries, medication reviews and advice on medication can make life easier • does the person you are caring for consent to having health information shared with you? Make sure this is clearly recorded in their GP and hospital records so that doctors can involve you in decisions about their care •

don’t be afraid to ask questions. The GP, consultant or specialist nurse will be able to give you information about the illness or disability the person you care for has. The more information you have the more confident you will feel in your caring role. If there are aspects of the condition you find difficult to manage or cope with, such as incontinence, difficulties with eating or challenging behaviour, make sure you ask for help as soon as you need it

• you can ask your GP or local carer group for information about getting help with transport to and from the GP practice or hospital When you are taking care of someone, it can be easy to forget to take care of yourself too. There are things you can do to reduce the impact that caring can have on your physical and mental wellbeing.

Keeping active It’s never too late to get active. Any physical activity for ten or more minutes that is of at least moderate intensity (i.e. raises your breathing rate) is beneficial to health. Think about activities you could coordinate with your caring role, or do with the person you care for to help keep you both active. For example: walking, cycling and swimming. The ideal is at least 150 minutes (2 ½ hours) of physical activity each week, muscle strengthening and balance activities (such as yoga) twice a week, and breaking up time spent sitting.

Keeping alcohol consumption low Regularly drinking more than the recommended guidelines can damage your health. Men and women should not regularly drink more than 14 units of alcohol a week. This is equivalent to 6 pints of 4% beer, or 6 medium (175ml) glasses of 13% wine, spread over several days. One good way to cut down the amount you drink is to have several alcohol-free days each week.

Stopping smoking Even after many years, it’s still worth stopping smoking.

Whatever your age, you can expect to see a range of benefits when you stop smoking. If you do smoke, it’s important to protect the person you care for and those around you from second-hand smoke by never smoking indoors or in the car. To quit, visit www.nhs.uk/smokefree, or call the smokefree helpline on 0300 123 1044.

Eating well and maintaining a healthy weight Choose a variety of foods high in fibre, vitamins and minerals, like fruit, vegetables and wholegrains. Try to have fewer foods and drinks that are high in fat, salt and sugars. It’s also important to keep hydrated – you should aim to drink 6-8 glasses of fluid a day.

Northamptonshire Carers

Carers Wellbeing Workshops "The aim of the workshops is to enable and empower Carers to make choices for a healthy life balance."

The course will equip you with knowledge to consider your future and caring role.

Session 1 - Caring and Me Session 2 - Health and Wellbeing Session 3 - Be Safe Stay Safe Session 4 - Information and Resources Northamptonshire Carers is recognised as a Centre for Excellence in supporting Carers. We employ experienced staff who have undertaken specialist training to deliver the sessions.

Visit our website for more info:

Sessions are held at 23 Midland Road, Wellingborough, NN8 1LU

TEL: 01933 677837

www.northamptonshire-carers.org Email: carers@northamptonshire-carers.org 6

Hospital discharge - Know your rights ...

If you go into hospital, you may be worried about whether you’ll cope when you leave.

You shouldn’t be discharged from hospital until:  You are medically fit (this can only be decided by the consultant or someone the consultant has said can make the decision on their behalf ).

A care plan will be drawn up, detailing the health and social care support for you, and you should be fully involved.

 You have had an assessment to look at the support you need to be discharged safely.

The care plan should include details of:  the treatment and support you will get when you’re discharged

 You have been given a written care plan that sets out the support you’ll get to meet your assessed needs.

 who will be responsible for providing support, and how to contact them

 The support described in your care plan has been put in place and it’s safe for you to be discharged.

 when, and how often, support will be provided

A hospital’s discharge policy should state how patients and Carers are involved in discharge planning.

If you have limited capacity to make your own decision, the Mental Capacity Act will apply.

It is worth thinking about appointing a deputy or enacting a welfare power of attorney before you go into hospital.

If you’re due to go into hospital in a planned way, such as for an operation, planning for what happens afterwards should happen before you ever arrive at the hospital.

For unplanned admissions, such as if you’ve had a fall and hurt yourself, discharge planning should begin on the day you’re admitted to hospital.

If you are likely to have ongoing health and social care needs when you leave hospital, the assessment may be carried out by a multi-disciplinary team of health or social care professionals.

Depending on your needs, the multi-disciplinary team could include a social worker, physiotherapist, occupational therapist, speech therapist, mental health nurse or dietitian.

You should be fully involved in the assessment process, and your views should be listened to. With your permission, any family Carers will also be kept informed and given the opportunity to contribute

 how the support will be monitored and reviewed  the name of the person who is co-ordinating the care plan  who to contact if there’s an emergency or if things don’t work as they should  information about any charges that will need to be paid (if applicable)

What might be in a care plan?  The types of support in someone’s care plan will depend on their assessed needs and preferences. A care plan could include:  Community care services from the local authority, such as reablement services. An assessment for these must be arranged if it seems that you may need them.  NHS continuing healthcare.  NHS funded nursing care.  Intermediate care This is short-term care that’s provided free of charge for people who no longer need to be in hospital but may need extra support to help them recover. It lasts for a maximum of six weeks and can be provided in someone’s home or in a residential setting.  Other NHS services, such as rehabilitation or palliative care.

Northamptonshire Adult Social Services Access local services and information.

Northamptonshire County Council provides social care to children, adults and older people.

For confidential cancer information and support call us free

GENERAL ENQUIRIES: 0300 126 1000 (Mon to Fri 8am to 6pm)

Tel: 0808 808 00 00

Email: adultcarencc@northamptonshire.gcsx.gov.uk

www3.northamptonshire.gov.uk

7

Monday–Friday 9.00am–8.00pm

www.macmillan.org.uk

 Equipment such as wheelchairs, specialist beds, or aids and adaptations for daily living.

Residential care, nursing homes and hospital

 Support from voluntary agencies Some organisations such as Age UK and the Red Cross provide “home from hospital” services that can help with household tasks or shopping while you settle back home.

In some circumstances, people may have to move to a home directly from hospital. On discharge from hospital, you have the right to choose the residential care or nursing home that best meets your needs. You cannot be moved directly into a home against your will.

When you are discharged from hospital

The home you move into must meet your assessed needs. If your needs are complex or you need specific care related to your disability, illness or age, this might take some time. Pressure should not be put on you to make your decision quickly.

On the day of discharge, the person co-ordinating the discharge should make sure that you (and a Carer if you have one) have a copy of the care plan.  transport is arranged to get you home  any Carers will be available if needed  your GP is notified in writing  you have any medication or other supplies you’ll need  you’ve been trained how to use any equipment, aids or adaptations needed  you have appropriate clothes to wear  you have money and keys for your home  If you are being discharged to a care home, the care home should also be told the date and time of your discharge, and have a copy of the care plan.

Carers’ involvement in hospital discharge If someone you know is in hospital and about to be discharged, you should not be put under pressure to accept a caring role or take on more than you’re already doing if you are already their Carer.

Consent to treatment Doctors must seek and obtain your consent to carry out a test or treatment before it takes place.

So you can make an informed decision, they should clearly explain any proposed examination, treatment or investigation, including the risks and benefits.

The right to refuse treatment You have the right to refuse treatment, even if others consider your decision unwise, as long as you understand the consequences of your decision

Welfare benefits while in hospital Your State Pension doesn’t change, no matter how long you are in hospital.

If you receive Attendance Allowance (AA), Disability Living Allowance (DLA) or Personal Independence Payment (PIP), you should notify the Department for Work and Pensions as these benefits will be suspended after you have spent 28 days in hospital.

You should be given adequate time to consider whether or not this is what you want or are able to do. If necessary, you should ask for other arrangements to be made while you are reaching a decision

Northamptonshire Adult Social Services

We’re here for you and your family with information and support every step of the way.

Tel: 0800 090 2309

www.mariecurie.org.uk

If you need to contact Northamptonshire adult social services urgently during the evening, at night or at the weekend phone our Emergency Duty team.

Tel: 01604 626938

www3.northamptonshire.gov.uk 8

NHS care - Know your rights ...

NHS continuing healthcare funding

Challenging an NHS assessment

If you have a disability or complex medical problem, you might qualify for free NHS continuing healthcare (CHC). Not many people know about it, so it’s important to find out if you’re eligible and get an assessment

Following an NHS assessment for continuing healthcare or NHS-funded nursing care if you or your relative are dissatisfied with the result you can ask the Clinical Commissioning Group (CCG) - who decide who is eligible for NHS continuing healthcare - to reconsider its decision.

There are certain circumstances under which an assessment for NHS Continuing Healthcare should be automatically triggered.

These include: • When the individual is ready for discharge from hospital prior to a local authority funding assessment • When going into a care home with nursing before receiving an NHS funded nursing care assessment • When an individual’s physical or mental health appears to decline significantly

What costs are covered?

NHS continuing healthcare or continuing care covers personal care and healthcare costs, such as paying for specialist therapy or help with bathing or dressing.

You will need to write to the CCG within six month of receiving the assessment.

NHS Corby Clinical Commissioning Group Priors Hall, Corby Enterprise Centre, Corby NN17 5EU T. 01536 560420 www.corbyccg.nhs.uk NHS Nene Clinical Commissioning Group Francis Crick House, 6 Summerhouse Road, Moulton Park, Northampton NN3 6BF T. 01604 651100 www.neneccg.nhs.uk Reasons for being unhappy with a decision might be because:

 It may also include accommodation if your care is provided in a care home, or support for Carers if you’re being looked after at home.

 the NHS decides not to proceed with a full assessment of your relative’s eligibility for NHS continuing healthcare or NHS-funded nursing care

 If you need nursing care as an adult, you might get NHS funded nursing care. You might get this even if you don’t qualify for NHS continuing healthcare or NHS continuing care.

 after a full assessment, the NHS says that your relative doesn’t qualify for care, but you think that they should

Information and advice service NHS England recognises that information and support are vital to all individuals involved in the CHC process and so has funded an independent information and advice service through a social enterprise called Beacon.

This service is supported by a consortium of leading voluntary sector organisations including Age UK, Parkinson’s UK and the Spinal Injuries Association.

Information and advice is accessible in the form of free and comprehensive written guidance, and individuals are also able to access up to 90 minutes of free advice with a trained NHS continuing healthcare adviser 0345 548 0300. www.beaconchc.co.uk

9

 you have concerns about the process used to reach the decision If you can’t resolve the issue with the Clinical Commissioning Group, you need to escalate your challenge by requesting a referral to an Independent Review Panel (IRP), arranged by NHS England.

If you are still dissatisfied with the decision of the IRP, then you should be given information on how to refer your relative’s case to the Parliamentary and Health Service Ombudsman, who make final decisions on complaints about the NHS in England, including where there is a dispute about what happened.

They will do this fairly and without taking sides.

The service is free.

Helpline: 0345 015 4033 8.30am - 5.30pm Monday to Friday www.ombudsman.org.uk

End of life care End of life care should help you to live as well as possible until you die, and to die with dignity.

The people providing your care should ask you about your wishes and preferences, and take these into account as they work with you to plan your care. They should also support your family, Carers or other people who are important to you.

You have the right to express your wishes about where you would like to receive care and where you want to die.

People are considered to be approaching the end of life when they are likely to die within the next 12 months, although this isn’t always possible to predict. This includes people whose death is imminent, as well as people who:

 have existing conditions if they are at risk of dying from a sudden crisis in their condition  have a life-threatening acute condition caused by a sudden catastrophic event, such as an accident or stroke

Where you can be cared for If you are approaching the end of life, you may be offered care in a variety of settings. The palliative care team will organise for you to be cared for according to your wishes.

You can receive end of life care:  at home  in a care home  in a hospital  in a hospice

 have an advanced incurable illness such as cancer, dementia or motor neurone disease  are generally frail and have co-existing conditions that mean they are expected to die within 12 months

solicitors

the friendly professionals

Are you thinking about applying for NHS Continuing Healthcare funding or have you been refused funding?

Seatons Solicitors are experts in helping families through the application process for NHS care funding – appealing any decisions that appear to be incorrect.

We are uniquely placed to give your application the best chances of success, having both clinical and legal members of staff. We can help with all aspects of care fee funding – whether it is self-funding, social care, top-ups, deferred payments, financial assessments or NHS funding.

01536 311690

6 Market Street, Kettering NN16 0AH

Visit our website: www.seatons.co.uk

The NHS is responsible for meeting the full cost of care fees for individuals whose primary need for care is their health.

If you have been told you are not eligible for funding because • your needs do not meet the threshold for NHS Continuing Healthcare ARE Y O • you own a property DUE A U REFU • you have no nursing needs ND? • you are a 'self-funder' Give us a call – we're friendly and approachable and always willing to have a no obligation chat through your case before you decide what the next step should be. Whatever your queries about funding care – we're here to help.

To find out if you or someone in your family is eligible, ask to speak to our Lead Nurse Assessor Nicola Slawson RMN, BIA Email: nicki@seatons.co.uk 10

Carers in employment - Know your rights ...

Continuing to work while caring can help you feel good about yourself and provide you with social interaction outside of your caring role. But staying in work or returning to work might feel like a daunting prospect and you may find it helpful to take some time off or to ask your employer if you can work flexibly.

The employment law rights that are particularly relevant to Carers are:

Northamptonshire Carers Working with Employers

 right to request flexible working

Our Supporting Working Carers project focuses on supporting Carers who are in paid employment. We are working with many employers in order to encourage them to maintain Carers in employment and support Carers among their workforce.

 time off for dependants  unpaid parental leave  annual leave and pay

The right to request flexible working All employees have a right to request flexible working after they have worked for the same employer for 26 weeks (six months), as long as they haven’t already made a flexible working request within the last 12 months.

Flexible working requests should be made in writing and should include details of the revised working pattern you are seeking, how you think this may affect your employers business and how you think this can be dealt with. Employers must have a sound business reason for rejecting any request

The right to time off in emergencies All employees have the right to take a ‘reasonable’ amount of time off work to deal with an emergency or an unforeseen matter involving a dependant (which includes your partner, child or parent, or someone living with you as part of your family - others who rely on you for help in an emergency may also qualify). The time off is unpaid unless your employer is willing to give paid time off as a contractual right.

The right to parental leave If you have worked for the same employer for twelve months and you are responsible for a child aged under 18, you are entitled to 18 weeks leave per child, which must be taken by the child’s 18th birthday. This time off is unpaid unless your employer is willing to give paid time off as a contractual right.

Carers cannot legally be discriminated ‘by association’ if a loved one has a disability.

This is a pilot project funded by the Dept of Health, Government Equalities Office & the Dept for Work & Pensions. We are also working in collaboration with Northamptonshire County Council.

Free Consultation Let us help you show you value your staff and are a Carer Friendly Employer.

We offer:  Face to face meeting to develop a personalised approach to support Carers best suited for your company  Carers’ in-house events to promote Carers Week and Carers Rights Day  Business cards, posters and resources for Carers enabling them to contact and access wider support from Northamptonshire Carers  E-learning and training for Line Managers - Supporting Carers at Work and Raising Awareness of Carers  Wellbeing training  Mentoring under Clarity 4D  County recognition of being a Business Supporting Its Carers  Opportunities to share ideas and resources with other likeminded organisations  Access to all the specialist services Northamptonshire Carers offers to Carers including free Carers Assessments carried out in your workplace For further information and advice please contact Nicola or Jacqui at Northamptonshire Carers.

Tel: 01933 677837 Email swc@ nothamptonshire-carers.org

11

Carers Voice needs your support Carers Voice aims to improve the services available to Carers by seeking Carers’ views and opinions and making sure they get heard.

Carers Voice meet every month to discuss any current issues that affect Carers on both a local and national level in a safe and supported environment.

By joining Carers Voice you can share your own experiences with other Carers, learn more about what support for Carers is available, and raise any concerns or issues you have as a Carer.

Our Members include Carers looking after someone with any form of disability, long term illness or who is frail/ elderly and from all age groups.

We are a county-wide organisation and feed back our members’ views to the Carers Partnership, where they can influence the planning and provision of Carers’ support services for the future.

If you look after someone now or if you did in the past, no matter how much, how often, or for how long, we can help you get your voice heard, and work towards getting Carers a better deal.

Working closely with Healthwatch Northamptonshire we want to know what areas you believe need improvement.

We rely upon a community of Carers that we can reach electronically with short questionnaires that are appropriate to their particular experiences of care.

New members are always welcome.

Second Thursday of month (except December) 10.30am - 12.30pm Northamptonshire Carers 123 Midland Road, Wellingborough 14th June 2018 12th July 2018 9th August 2018 13th September 2018 11th October 2018 8th November 2018 For more information or to get involved call Carers Voice on: 07856 875132.

The more members we have, the louder our voice and the further it carries.

If you want to help and have an email address through which we can reach you please send your name and contact e-mail to Natasha Mansukhani: natashamansukhani@ healthwatchnorthamptonshire.co.uk

We are committed to improving patient experiences of local health and care services.

Having your say ...

Giving feedback takes minutes, but the impact could last a lifetime.

Your voice helps us to influence the planning of health and social care in your local area for every person in Northamptonshire.

We can make a difference, but we can't do it without your feedback Whether you’ve had a positive experience or there is room for improvement, have your say on the Healthwatch Northamptonshire website today or call

0300 002 0010

www.healthwatchnorthamptonshire.co.uk 12

Primary Care, GPs & GP Surgeries in Northampton, Daventry & South Northamptonshire Accident & Emergency If you experience severe breathing difficulties, loss of blood, suspected broken bones or any other serious trauma, you are advised to go to an A&E department.

If you require emergency treatment call 999 or visit the emergency department immediately at: Kettering General Hospital NHS Foundation Trust Rothwell Road, Kettering Northamptonshire NN16 8UZ Tel: 01536 492000 Northampton General Hospital NHS Trust Cliftonville, Northampton NN1 5BD Tel: 01604 634700

GP Out of Hours If you require a GP outside of normal opening hours, please contact the Northamptonshire GP Out of Hours service. The service is available Mondays to Fridays between 6.30pm and 8am, and 24 hours a day on weekends and bank holidays.

The service can be contacted by calling 111.

Urgent care services There are a number of walk in centres where you can get fast, convenient NHS treatment for minor injuries like sprains, strains, minor burns and wounds, Corby Urgent Care Centre Willowbrook Health Complex, Cottingham Road, Corby NN17 2UW Open 8am-8pm, everyday of the year Northampton Minor Emergencies, Northampton General Hospital NHS Trust, Cliftonville, Northampton, NN1 5BD Open 7 days a week.

Dental Emergencies 13

GPs & Surgeries

GPs & Surgeries

NORTHAMPTON

NORTHAMPTON

Maple Access Partnership 17-19 Hazelwood Road, Northampton NN1 1LG T. 01604250969

Moulton Surgery University Of Northampton Moulton Park, Northampton NN2 7AL T. 01604 892582

The Mounts Medical Centre Campbell Street, Northampton NN1 3DS T. 01604 632117

Kingsthorpe Medical Centre Eastern Avenue South, Kingsthorpe, Northampton NN2 7JN T. 01604 713823

County Surgery 202-204 Abington Avenue, Northampton NN1 4QA T. 01604 632918

Dr T Crawford & Partners 129 Hazeldene Road, Northampton NN2 7PB T. 01604 791002

The Crescent Medical Centre 2 The Crescent, Northampton NN1 4SB T. 01604 713434

The Pines Surgery Harborough Road North, Northampton NN2 8LL T. 01604 845144

Abington Park Surgery Ardington Road, Northampton NN1 5LT T.01604 630396

Park Avenue Medical Centre 166 -168 Park Avenue North, Northampton NN3 2HZ T. 01604 716500

King Edward Road Surgery King Edward Road, Northampton NN1 5LY T. 01604 611600

Abington Medical Centre 51A Beech Avenue, Northampton NN3 2JG T. 01604 723420

Langham Place Surgery 11 Langham Place, Northampton NN2 6AA T. 01604 638162

Brook Medical Practice Ecton Brook Road, Northampton NN3 5EN T. 01604 401185

Leicester Terrace Healthcare 7-8 Leicester Terrace, Northampton NN2 6AL T. 01604 633682

Moulton Surgery 120 Northampton Lane North, Northampton NN3 7QP T. 01604 790108

Queensview Medical Centre Thornton Road, Northampton NN2 6LS T. 01604 713315

Woodview Medical Centre 26 Holmecross Road, Thorplands, Northampton NN3 8AW T. 01604 670780

Clarence Avenue Surgery 14 Clarence Avenue, Northampton NN2 6NZ T. 01604 718464

Favell Plus Surgery Billing Brook Road, Weston Favell, Northampton NN3 8DW T. 01604 773490 (ext. 0)

If you have an urgent dental problem and are unable to wait until your surgery is next open, please contact your nearest NHS 8 to 8 Dental Centre, 8.00am to 8.00pm 7 days a week, 365 days a year (including bank holidays).

Northampton: 01604 639296 | Daventry: 01327 310793

GPs & Surgeries

GPs & Surgeries

GPs & Surgeries

GPs & Surgeries

NORTHAMPTON

NORTHAMPTON

DAVENTRY

SOUTH NORTHAMPTONSHIRE

Weston Favell Medical Centre Billing Brook Road, Northampton NN3 8DW T. 01604 415157

Earls Barton Medical Centre 8 Aggate Way, Earls Barton, Northampton NN6 0EU T. 01604 813940

Greens Norton & Weedon Medical Practice 57 New Croft, Weedon, Northampton NN7 4RX T. 01327 340212

Brackley Medical Centre 77 Halse Road.

Brackley NN13 6EQ T. 01280 702436

Weston Favell Health Centre Billing Brook Road, Weston Favell, Northampton NN3 8DW T. 01604 409631

Earls Barton Surgery 6 Broad Street, Earls Barton, Roade, Northampton NN6 0ND T. 01604 810691

Monksfield Surgery 1 Wimborne Place, Daventry NN11 0XZ T. 01327 877770

Springfield Surgery Springfield Way, Brackley NN13 6JJ T. 01280 703431

Rillwood Medical Centre Tonmead Road, Northampton NN3 8HZ T. 01604 405006

West Haddon Branch Surgery Muncaster Way, Northampton NN6 7DU T. 01788 822203

Danetre Medical Practice London Road, Daventry NN11 4DY T. 01327703333

Dr Arif Supple Swinneyford Road, Towcester NN12 6HD T. 01327 323900

Penvale Park Medical Centre Hardwick Rd, East Hunsbury, Northampton NN4 0GP T. 01604 700660

The Long Buckby Practice 24 Station Road, Long Buckby, Northampton NN6 7QB T. 01327 842360

Abbey House Medical Practice Golding Close, Daventry NN11 4FE T. 0132 7877770

Towcester Medical Centre Link Way, Towcester NN12 6HH T. 01327 359953

Danes Camp Surgery Rowtree Road, East Hunsbury, Northampton NN4 0NY T. 01604 709426

Crick Medical Practice 16 Watford Road, Crick, Northampton NN6 7TT T. 01788822203

Byfield Medical Centre Church Street, Byfield, Daventry NN11 6XN T. 01327 265841

Paulerspury Branch Surgery 6A Lumber Lane, Paulerspury, Towcester NN12 7ND T. 01327 811630

Grange Park Primary Care Ctre Wilks Walk, Grange Park, Northampton NN4 5DW T. 01604 434747

Pytchley Court Health Centre 5 Northampton Road, Northampton NN6 9DX T. 01604 880228

Greens Norton Medical Centre Towcester Rd,Greens Norton Towcester NN12 8BL T. 01327 358287

Dr Moore & Partners 36-38 High Street, Northampton NN4 6LW T. 01604 709933

Denton Village Surgery Orchard Lane, Denton, Northampton NN7 1HT T. 01604 890313

Silson Surgery Whittlebury Road, Silverstone, Towcester NN12 8UN T. 01327 857240

Eleanor Cross Healthcare Gloucester Avenue, Northampton NN4 8QF T. 01604 708481

The Parks Medical Practice 16 London Road, Roade, Northampton NN7 2NN T. 01604 863100

Whitefields Surgery Hunsbury Hill Road, Northampton NN4 9UW T. 01604 760171

Blisworth Surgery 32 Stoke Road, Blisworth, Northampton NN7 3BT T. 01604 878000

St Luke’s Primary Care Ctre Timken Way South, Duston Northampton NN5 6FR T. 01604 587918

Bugbrooke Medical Practice Levitts Road, Bugbrooke Northampton NN7 3QN T. 01604 830348

If you qualify for a free NHS sight test, you may be entitled to NHS-funded mobile services where the ophthalmic practitioner comes to visit you: At Home | At a Day Centre | At a Residential or Care Home

Call 111 to find out who provides mobile sight tests in your area

Mobile Eye Tests 14

Northamptonshire Young Carers Service It’s important you decide how much and what type of care you’re willing or able to give, or whether you should be a Carer at all.

You need to decide whether you’re the right person to offer the care that the person you look after needs.

All disabled adults are entitled to support from their local authority, depending on their needs, so they should not have to rely on their children to care for them. It’s important for social services to ensure the whole family feels supported and comfortable with your role.

We are here to help A Young Carer is someone aged 18 or under who helps look after a relative who has a condition, such as a disability, illness, mental health condition, or a drug or alcohol problem Most Young Carers look after one of their parents or care for a brother or sister. They do extra jobs in and around the home, such as cooking, cleaning, or helping someone to get dressed and move around.

Some children give a lot of physical help to a brother or sister who is disabled or ill. Along with doing things to help your brother or sister, you may also be giving emotional support to both your sibling and your parents.

Your choices about caring Some people start caring at a very young age and don’t really realise they are Carers. Other young people become Carers overnight.

If someone in your family needs to be looked after, you may really want to help them. But Young Carers shouldn’t do the same things as adult Carers, nor should they be spending a lot of their time caring for someone, as this can get in the way of them doing well at school and doing the same kinds of things as other children or young people.

Meeting others ...

15

There are a number of ways we set out to recognise and support Young Carers. We will listen to you and try to respond in the best way to suit your individual and family needs. Below are a few examples of how we work and what we try to achieve following a referral to us for support.

Assessment and Support Planning The Young Carers Service will assess a family on an individual basis taking into account that the impact of the young person’s role may differ depending on age and other family circumstances.

Initially this is likely to be via telephone to the family, occasionally we will go back and speak to a referrer to clarify circumstances and best understand how we may be able to help. We will endeavour to work with other professionals for maximum impact and benefit to the Young Carer/s in a family.

We can then offer a range of support including; 1-1 listening support, social activities, groups, working with schools, advocacy and family support (such as signposting to relevant agencies).

1 - 1 Support ...

Social Activities We recognise that it can be difficult to get out and socialise as a young person who cares. By offering social activities throughout the calendar year we try to reach as many Young Carers as possible and ensure that they are not missing out on opportunities to try new things, meet others in a similar situation to themselves and just get a break!

The events are often in the school holidays and promoted to registered Young Carers via invite or on our social media pages. The social activities are a chance to try something Young Carers may not get a chance to do with their families. We rely on individual funding for many of our groups, so the number of activities available will vary.

Young Carer Groups The Young Carers Service offers groups at different locations around the county so as to reach as many of you as possible. These are generally in term time and are an opportunity to meet and spend time with other Young Carers. From time to time we organise groups with a particular theme, these have included drama, music, personal safety/Protective Behaviours, and health and wellbeing.

One to One Support When you initially come on board with us you are likely to have a 1-1 whereby you can meet your allocated Young Carer Worker, get to know them and have an opportunity to start working towards some identified goals or aims.

Sometimes Young Carers may need a chance to talk about their worries or ask for help. The Young Carer workers offer a listening ear or advice to help you, if you haven’t got anyone else to talk. Sometimes this support is called advocacy support.

If you feel you need some more intense listening or counselling support we can also support you in accessing this where possible.

School Support ...

Young Carer Forums Throughout the year Young Carer Forums are held. The forums are a chance for Young Carers to be involved in sharing ideas for service development. Also, there are opportunities to inform other services about Young Carers’ needs and experiences.

If this is something you are interested in joining ask a member of the team.

We want to help ...

Any young person who cares for a relative in their family can be referred to Northamptonshire Young Carers Service.

Contact us in confidence.

123 Midland Road, Wellingborough, Northamptonshire NN8 1LU Tel: 01933 677837 Email: YoungCarersTeam@northamptonshire-carers.org

www.northamptonshire-carers.org

Social Activities ...

16

Taking a break from caring If you provide care for a relative, friend or neighbour, there will be times when you need to take a break: to attend appointments or simply to take time out.

Being a Carer can be very demanding, taking up a lot of emotional and physical energy. Carers often feel worried or guilty about taking time off. But taking breaks from caring is very important, for both the Carer and the person being cared for.

It is important not to let your caring role take over your life. Ideally, you should find a balance between caring and looking after yourself, particularly if you have other commitments, such as your own home, family or a job. It is important to look after your own health too.

You will be able to provide better care if you are not exhausted and run down.

For your relative: respite care can also have positive benefits for the person being cared for. In some cases it can provide specialist medical care that you are unable to provide – for example, to help them recover from an operation or illness. Attending a day centre or going on a ‘respite holiday’ can be enjoyable, giving your relative the opportunity to meet new people and take part in different activities.

Planning ahead for respite care Remember that the need for respite care can occur suddenly, so there won’t always be lots of time to research and make decisions. So, it is worth checking what’s available in the area, before you need help. You might want to make a list of local agencies who can provide care at short notice or local care homes that offer respite care

Checklist for considerations when choosing respite care

Visit potential respite providers: before making any decisions, try to visit the day centres or care homes on your shortlist to get an idea of what they are like.

If possible, take your relative with you and make sure they understand what is going on. If you are arranging emergency respite care, there may not always be time to visit.

Check the room: if you are considering residential respite care, ask to take a look at the particular room your relative might stay in as well as any communal areas.

Background checks: make a background check by checking the Care Quality Commission (or relevant regulatory body in your country) for information about the care provider Meet prospective Carers: if possible, try to meet any Carers that might provide care while you are away. Make sure that you and your relative are happy with them Respite care can have positive benefits for both you and your relative. But there are potential difficulties that need to be considered The benefits of respite care  A well-earned break for Carers from the day-to-day responsibilities of caring.  Time for Carers to focus on their children, jobs, home and personal health and wellbeing.  A holiday or a trip to a relative’s house can provide a welcome change of scenery for your relative, particularly if they are stuck at home most of the time.

If you are choosing respite care, there are some things you should do before making a decision on the provider.

 Specialist care can be given to suit your relative’s needs.

Ensure you make decisions jointly: any decisions about respite care should be made with your relative, wherever possible. Talk to them about their preferences and discuss the options. Explain why the respite care is needed and what is involved.

 An opportunity to introduce alternative services or Carers that may be needed in the future (for example, if the situation deteriorates or an emergency occurs).

Specific needs: make sure that any day centres or respite care can accommodate your relative’s needs. For example, if your relative is in a wheelchair, make sure that the chosen day centre is accessible. Or, if your relative has dementia, make sure that any staff employed to take care of them have the necessary experience and training to deal with this.

Consider your relative’s interests: if you are trying to arrange day care or a short break for your relative, talk together about what they would enjoy. Try to match clubs to their hobbies and interests.

17

 Help with funding is available in many cases.

The drawbacks of respite care  It can be difficult for Carers to admit that they need or want time off.  It might be difficult for some people, particularly those with dementia/Alzheimer’s to deal with changes to routine. In some cases, it might be easier for them to remain at home, with a substitute Carer, than to move somewhere else.  There may be additional respite care costs to consider that aren’t covered by local authority funding.

 Availability for respite care may be limited in some areas.

Financing respite care

 There might be waiting lists for respite care.

Local authorities will only pay for respite care for those that they have assessed as needing it.

 Care homes may not have space to accommodate short-term stays, particularly at short notice.

This can be determined by your relative having a needs assessment or you having a Carers Assessment.

 Some benefits, such as Carers Allowance may be affected if you take breaks over a certain amount of time.

Northamptonshire Carers 123 Midland Rd, Wellingborough NN8 1LU Tel: 01933 677837 Support Line: 01933 677907 Email: carers@northamptonshire-carers.org www.northamptonshire-carers.org

 The person being cared for may reject alternative forms of care.  The person being cared for may become depressed or agitated if not being looked after by their usual Carer.

When arranging residential or domiciliary respite care you should be given a contract stating the details of care and any other terms and conditions.

This should include information about notice periods, cancellation clauses and (if applicable) bank holiday payments. It is important to read this carefully before signing.

If you are not offered a written contract make sure you ask for one.

FDS Northants Care & support for the physically disabled

Friendly and infor mal small groups

Day care and leisure time activities for physically disabled adults

Our popular day service provides a supportive and flexible approach to a wide range of life skills and social activities. Run by the members and supported by dedicated professional caring staff, we have something for everyone.

• Includes lunch and refreshments throughout the day • Transport arranged if required Families and clients can access our service via direct payments Personal Health Budgets or privately funded.

To arrange a visit or to find out about how our service can help contact

FDS Northants on 07519 846972

E. info@fdsnorthants.org.uk • www.fdsnorthants.org.uk

St Luke’s Community Centre Wednesdays 10am – 4pm Main Road, Duston, Northampton NN5 6JB "Come along and use the excellent facilities at St Luke’s; enjoy some gentle exercise on the Medibike; it’s a great way to exercise those stiff joints and helps to tone up muscles."

The Bee Hive Fridays 10am – 4pm Harborough Road, Northampton NN2 8LR "Enjoy a swim in the Hydrotherapy Pool at The Bee Hive along with specially trained staff; it’s great for relaxing those muscles and for getting those joints moving."

Registered Charity 1162011

18

Northamptonshire Carers Everybody deserves a break, especially Carers We run many types of short breaks for Carers ranging from a ukulele group to a holiday lodge. Partner organisations also run services such as Nene Valley Community Action’s Needs & Aspirations project or Carers Trust East Midland’s Emergency Respite Service.

Some of these services will need a Carers Assessment which can also lead to other services that aim to support you in your caring role.

Carers Sitting Service The Carers Sitting services uses volunteers to provide low-level support e.g. befriending; where appropriate accompanying to external activities, to residents of Northamptonshire. In doing so, some time away from the caring role for can be provided for a Carer.

Please contact us to discuss this service further or to make a referral.

Emergency Respite Service The aim of this service is to provide emergency breaks and rapid response support to Carers at short notice, to deal with emergency situations or to prevent a crisis from occurring. The service also provides support for one off appointments and events to offer the Carer more support and flexibility to deal with life’s unexpected events

CarerSmart discounts for Carers CarerSmart is a club from Carers Trust and is open to Carers, people with care needs and staff and volunteers across the Carers Trust network. Joining is easy and free, once you’re a member, you can benefit from a wide range of offers including: Cash back on shopping from numerous high street retailers, best rates from energy providers, discounts on holidays and much much more.

19

Breaks for Carers Holiday Homes, Respite for Carers We provide short breaks for Carers and their families at our holiday lodges in Suffolk.

Carers can purchase a break privately but unfortunately our free places are now full and we have closed our waiting list until further notice.

Carers Ukulele Group The sound of a ukulele brings up images of far-away tropical beaches: sun on your face, cocktail in hand or stuck in a trench with George Formby. Either way our Carers Ukulele group is a relaxing way to socialise with other Carers, relax and learn an instrument.

Our Carers Ukulele group meets on a Monday each week during term time only, between 9.30am - 10.30am at our Wellingborough office.

Carers Choir We are really proud of our Carers Choir. Not only does it allow Carers to socialise once a week but they make the occasional star appearances such as at our Christmas Concert. Don’t tell anyone but singing is also a great breathing exercise which can help with relaxation.

Our Carers Choir meets on a Monday each week during term time only, between 10.45am – 12.15pm at our Wellingborough office.

Northamptonshire Carers For more information on how to access any of these service please contact our Support Line: Tel: 01933 677907 Email: carers@northamptonshire-carers.org www.northamptonshire-carers.org 123 Midland Road, Wellingborough NN8 1LU

20

How domiciliary care services can help Domiciliary care services provide careworkers or personal assistants who can visit your relative at home to help with a wide range of jobs, including:  getting out of bed in the morning  washing / dressing  maintaining personal appearance, such as brushing your relative’s hair  help and support with toileting, helping using continence aids  preparing meals and drinks  help with eating and drinking  picking up prescriptions giving, or prompting to take, prescribed medication  health-related tasks, as agreed with medical practitioners or community nursing nurses  nursing care from a registered nurse  shopping (either with, or on behalf of, your relative)  collecting pensions  helping with money, managing and paying bills  getting out of the house and meeting friends  supervision and companionship  getting settled for the evening and going to bed.  cleaning: regular kitchen or bathroom cleaning or one-off spring cleans, vacuuming the home or cleaning floors, tidying and dusting  doing the washing-up  laundry  dog-walking  gardening  general home maintenance.

Assistance can make a huge difference, not only to the life of your loved one, but also to you as a Carer. The level of support and care in the home that each person needs will vary. Your relative might need assistance with some, or all, of the above tasks; they might need care for only one hour a week, a couple of hours a day, or to have a full-time or live-in careworker.

Home care services can be used temporarily – for example, while your relative recovers from an illness or operation – or long term. One of the benefits of home care services is their flexibility, which allows your relative to choose the right level of help and support for them.

Local authorities have an obligation to provide some services, including personal care or preparing meals for those who have no other way of getting a meal, but they are unlikely, in most cases, to provide help with household tasks except where it is part of a more complex care arrangement.

If your relative needs help with cleaning and gardening, or personal assistance to help with shopping and paying bills, it is likely that they will have to look elsewhere, although local authorities can be helpful in providing advice and information.

21

When to consider domiciliary care Your relative might want to consider domiciliary care, either through a home care agency or home help services, if:  they are finding it difficult to cope with daily routines, such as washing, dressing or getting out and about  they prefer not to move into sheltered housing or a care home  their property still meets their needs and is suitable and safe for them to live in (or can be adapted to suit).

Your relative’s need for help might come suddenly, as a result of an illness or fall, or their situation may have been changing gradually over time. Whatever the reason, if your relative is considering care at home, the first step is to get a free needs assessment from the social services department of your local authority.

Even if your relative plans to arrange or pay for home care services themselves, a needs assessment is really important. It gives a professional assessment of the type of care and support needed, and can make you aware of a range of options you may not have known were available.

Live-in carers This option is also attractive to people who may become confused by a new environment and find it difficult to adapt to change. This particularly applies to people living with dementia, where continuity, routine and familiar surroundings are very reassuring, important and improve quality of life. Live-in care also provides the supervision that someone living with dementia might need to keep them safe.

Many live-in careworkers are specially trained to deal with such conditions as Dementia, Parkinson’s, Stroke, MS or Palliative Care.

Some providers also offer live-in nursing staff. For couples, the cost of live-in care can be significantly less than a residential setting and loving partners are able to stay together. In some cases where one has dementia, they are separated in residential settings.

Cost: it isn’t cheap to have live-in carers on call 24 hours a day, although with the introductions of personal budgets and direct payments it can be possible for live-in care to be state-funded, depending on eligibility.

Also, live-in care fees can be lower than the price of a residential home. The arrangement can be particularly cost-effective for couples, because they pay once for a live-in carer, and twice over for places in a care home.

ACAH Andreas Care at Home

Home Care

Short Term & Respite

Personal care Help with shopping Assistance with medication Help with food & fluids 24 hour call out and support

Carers respite Direct payments Personal health budgets Emergency care & hospital discharge 24 hour call out and support

Dementia Care

NHS Care

Continuity of carers Dignified & respectful personal care Escorted outings & holidays Carers breaks & respite 24 hour call out and support

Palliative care services Catheter & stoma care trained Assistance with medication Fully trained team in PEG feeding 24 hour call out and support

What makes us different?

We at ACAH believe independent life is about you making your own choices and achieving your true potential as an individual. We always provide the highest level of care with continuity of FREE carers and flexible working packages.

HOME CARE If you require any further information regarding the services offered by ACAH and the team, please get in touch

ASSESSMENTS

T. 01536 443666 • www.acahltd.co.uk Email: care@acahltd.co.uk | 174 Rowlett Road | Corby | Northamptonshire | NN17 2BT 22

Care at Home | NORTHAMPTON Sevacare - Northampton

72a St Giles Street,

Northampton NN1 1JW T. 01604 627709

Universal Care Services Northampton

4a Derngate

Northampton NN1 1UBT. T. 01604 214700

Homepoint Healthcare Services

22-30a Abington Street, TCBC Business Centre

Northampton NN1 2AJ

Concept Care Solutions Northampton

3 Notre Dame Mews

Northampton NN1 2BG T. 01604 620610

Norton Nurses Limited

1 Notre Dame Mews

Northampton NN1 2BG T. 01604 635509

Zinnia Care Northampton

16 Wellingborough Road

Northampton NN1 4DN T. 01604 438515

CareXL Ltd

Suite 54 Burlington House, 369 Wellingborough Road

Northampton NN1 4EU T. 01604 636980

FK Care Services

Matrix House, 51 Billing Road

Northampton NN1 5DB T. 01604 841815

Age UK Northamptonshire

31 Billing Road

Northampton NN1 5DQ T. 01604 611200

Charis Care

32 Billing Road

Northampton NN1 5DQ T. 07861 292182

T. 01604 215530

Marie Curie Nursing & Domiciliary Care Unit 9, Mobbs Miller House, Ardington Road

Northampton NN1 5LP

T. 08450 738592

Prestige Nursing Northampton

First Floor, 22 York Road

Northampton NN1 5QG T. 01604 637000

Gemini Xtra Care

1 Horsley Road, Unit 16, Kingsthorpe Road

Northampton NN2 6LJ

Bethany Homestead

Kingsley Road,

Northampton NN2 7BP T. 01604 713171

WiCare Services Ltd

259 Harborough Road, Kingsthorpe

Northampton NN2 8DW T. 01604 519689

Asalina Live In Care Services Ltd

60 Northwood Road, Abington

Northampton NN3 2LR

Care4People Limited

178 Bush Hill

Northampton NN3 2PG T. 07443 489766

Hylton Care

46 Longland Road

Northampton NN3 2QE T. 01604 402902

START South

Olympus Care Services,Chedworth Close, Ecton Brook,

Northampton NN3 5HW T. 01604 362003

HomeInstead Senior Care

4 Moulton Park Office Village, Scirocco Close,

Northampton NN3 6AP

BMS Care Group Ltd

Office S7, Redhouse Road, Moulton Park Industrial Estate

Northampton NN3 6AQ T. 01604 497587

T. 07795 513402

T. 01604 459567

T. 01604 211190

Care at Home | DAVENTRY Bluebird Care Northampton/Daventry

2 Sheaf House, Sheaf Street

Daventry

NN11 4AA T. 01327 227084

All Aspects Care Limited

Room 8, The Abbey, Market Square

Daventry

NN11 4XG T. 01327 700537

K.C. Carers Limited

Oak House, Royal Oak Way North

Daventry

NN11 8PQ T. 01327 226313

DarSarno Care Services

Upper House, Royal Oak Way North

Daventry

NN11 8PQ T. 0800 3688892

Sincerity Health Care Ltd

45 Sheaf Street

Daventry

NN11 4AA T. 07894 389254

23

Care at Home | NORTHAMPTON Cherry Care Services Limited

Unit F22, Redhouse Road, Moulton Park Industrial Estate

Northampton NN3 6AQ T. 01604 420410

DMC Signature Care Ltd

Redhouse Road, Moulton Park Industrial Estate

Northampton NN3 6AQ T. 07879 994106

Mentaur Community Support Limited

Suite S3, Redhouse Road, Moulton Park

Northampton NN3 6AQ T. 01604 644941

Shivas Home-Care

Suite 28-29, Redhouse Road, Moulton Park Industrial Estate

Northampton NN3 6AQ T. 01582 848488

Bright Care Agency

42 Booth Park

Northampton NN3 6HU T. 07979 281886

Your Care and Support Northampton

U8 Adams Hse, Kings Park Road, Moulton Park Industrial Estate Northampton NN3 6LG T. 07584 906053

Lighthouse Care Ltd

11 Wysall Road

Northampton NN3 8TP

Horizons Care Ltd

16 Georges Drive, Grange Park

Northampton NN4 5DU T. 07979 386476

UPSO Healthcare

7 Dainty Grove, Grange Park

Northampton NN4 5DX T. 01604 946654

Helping Hands Homecare Services

7 Tudor Court, Wootton Hope Drive, Wootton Fields, Wootton

Northampton NN4 6FF

T. 01604 412252

T. 01604 632040

Genii Home Care & Lifestyle Services Peterbridge House, The Lakes

Northampton NN4 7HB T. 01604 211323

Harcourt Health Hub Ltd

50 Harcourt Way, Hunsbury Hill

Northampton NN4 8JS

Northampton Nursing & Carers

Unit 7, Ross Road, Weedon Industrial Estate

Northampton NN5 5AX T. 01604 621030

Elyon Healthcare

Gladstone Business Centre, Gladstone Road

Northampton NN5 7QA T. 01604 600609

Carewatch Northampton

KG Business Centre, Kingsfield Way

Northampton NN5 7QS T. 01604 494592

Integral Care Solutions Limited

KG Business Centre, Kingsfield Way

Northampton NN5 7QS T. 01604 600045

Grangefield Homecare

60 Northampton Road, Earls Barton

Northampton NN6 0HE T. 01604 810137

Harlestone Home Care

Grange Farm, Holdenby

Northampton NN6 8DJ

T. 01604 419600

Holmby Home Care

Grange Farm, Holdenby,

Northampton NN6 8DJ

T. 07949 829515

Personalized Homecare Limited

Old Station Yard, Station Road, Cogenhoe

Northampton NN7 1NH T. 01604 891135

Young Hearts SM Limited

Hillside House, Blisworth Road, Gayton

Northampton NN7 3HL

T. 01604 660663

T. 01604 858643

Care at Home | SOUTH NORTHAMPTONSHIRE Marshall Homecare Limited

Unit 7, Market House Courtyard, Market Place

Brackley

NN13 7AB T. 07449 640774

South Northants Home Care Ltd

11 Brackley Road

Towcester

NN12 6DH T. 01327 209527

24

Putting your affairs in order

It’s essential to plan for how your money should be handled in the event of an illness or death.

Good planning will help make sure you or your family are ready to meet any of the costs that might arise. It will also allow you provide for your loved ones and ease the burden on them.

Make a will If you haven’t already got a will now is the time to make one. If you want to make sure that your money and your belongings – your assets – go to the people or charities you want then you need to make this clear in a will. If you don’t the law will decide who they go to – and this might not be who you want it to be.

Your will tells people who you want to be your executor – the person who sorts out your money and your will after you die. You can choose more than one person to be your executor, but ideally not more than four.

Professional executors like solicitors or accountants will charge for their services.

If you have children under 18, your will also says who should be legally responsible for looking after them if you die.

If you die without having made a will – referred to as dying ‘intestate’ – the law specifies how your money will be divided. This means that your assets won’t necessarily be passed on in the way that you’d prefer.

If you want to decide who gets what, you need to draw up a will. It’s possible to write one yourself, but even small technical mistakes can make a will invalid so it’s generally a good idea to get help from a solicitor or professional will writer.

It’s important to note that if you have married since making a will, then your marriage is likely to have invalidated the will.

Lasting Power of Attorney Nobody wants to think about a time in their future when they won’t be able to make their own decisions. It can also be a difficult subject to bring up with an older relative, but it’s something that everyone should think about.

If things aren’t set up properly in advance of when they are needed, it can lead to all sorts of complications.

Thankfully there are procedures in place to protect individuals and make it easier to deal with things, should the need arise.

A Power of attorney (POA) allows you to choose someone else to deal with third parties on your behalf, for example banks or the local council. Certain types of powers of attorney go further, allowing you to choose someone else to make decisions on your behalf, should you not be able to do so in the future.

25

Property and financial affairs lasting power of attorney Use this LPA to give an attorney the power to make decisions about money and property for you, for example:  managing a bank or building society account  paying bills  collecting benefits or a pension  selling your home

Health and welfare lasting power of attorney Use this LPA to give an attorney the power to make decisions about things like:  your daily routine, for example washing, dressing, eating  medical care  moving into a care home  life-sustaining treatment

Who can be your attorney?

Your attorney needs to be 18 or over. They could be:  a relative  a friend  a professional, for example a solicitor  your husband, wife or partner When choosing an attorney, think about:  how well they look after their own affairs, for example their finances  how well you know them  if you trust them to make decisions in your best interests  how happy they will be to make decisions for you

Setting up a power of attorney Setting up a power of attorney is a big step. You should make sure you understand all the implications, and you may want to get advice from a solicitor.

You can get the forms and guidance you need to create a lasting power of attorney online at: www.gov.uk/government/collections/lasting-powerof-attorney-forms

Advance decision (living will)

Advance statement about your wishes

An advance decision to refuse treatment lets your healthcare team know your wishes, if you’re not able to communicate them.

An advance decision (sometimes known as an advance decision to refuse treatment, an ADRT or a living will) is a decision you can make now to refuse a specific type of treatment at some time in the future.

It lets your family, Carers and health professionals know whether you want to refuse specific treatments in the future. This means they will know your wish if you are unable to make or communicate those decisions yourself. The treatments you are deciding to refuse must all be named in the advance decision.

You may want to refuse a treatment in some situations but not others. If this is the case, you need to be clear about all the circumstances in which you want to refuse this treatment.

You can refuse a treatment that could potentially keep you alive (known as life-sustaining treatment).

This includes treatments such as ventilation and cardiopulmonary resuscitation (CPR), which may be used if you cannot breathe by yourself or if your heart stops. You may want to discuss this with a doctor or nurse who knows about your medical history before you make up your mind

An advance statement is a written statement that sets down your preferences, wishes, beliefs and values regarding your future care.

The aim is to provide a guide to anyone who might have to make decisions in your best interest if you have lost the capacity to make decisions or to communicate them An advance statement can cover any aspect of your future health or social care.

This could include:  how you want any religious or spiritual beliefs you hold to be reflected in your care  where you would like to be cared for – for example, at home or in a hospital, a nursing home, or a hospice  how you like to do things – for example, if you prefer a shower instead of a bath, or like to sleep with the light on  concerns about practical issues – for example, who will look after your dog if you become ill By writing your advance statement down, you can help to make things clear to your family, Carers and anybody involved in your care.

The legal issues affecting elderly clients, their families and their carers can become complicated. We specialise in the wider and often sensitive legal issues around health, care and family that might affect plans for later life.

Our friendly approach is both compassionate yet professional and as a company we are committed to providing you with affordable high quality legal advice.

Contact Adrian Chambers Solicitor to make a personal appointment

01536 276300

Email: adrian@seatons.co.uk 1 Alexandra Road | Corby | NN17 1PE Contact Kirsti Edmead Solicitor to make a personal appointment

01536 311690 Email: kirsti@seatons.co.uk 6 Market Street | Kettering | NN16 0AH

solicitors

the friendly professionals

Specialists in the legal and practical issues that affect older people and their families.        

Wills & Trusts Lasting Powers of Attorney Court of Protection & Deputyship Elderly Client Services Residential Care Fee Protection Property Settlement Trusts Lifetime & Inheritance Tax Planning Probate & Estate Administration

We are adaptable and able to provide a home or hospital setting visit if you have physical difficulties in being able to come to see us.

Visit our website: www.seatons.co.uk 26

How to choose a good care home You need to make sure it’s got everything you need, in a place you’ll be happy, at a price you can afford. Deciding to make the move to a care home can be a difficult decision and families usually play a vital role in helping their relatives pick the right one.

Choosing a home in a hurry is never a good idea but often there can be pressure to find somewhere quickly, especially if a hospital is keen to discharge a patient.

If there is a strong possibility that your loved one may need greater levels of care in the future, it can be wise to choose a home where this extended care is possible.

If your funding is local-authority assisted, check that they will accommodate you at the local authority rate or whether a top-up would be required and always ask what extras you might have to pay for.

Some homes are very large and this can have its advantages, such as better entertainment facilities, including having a minibus and obviously, a wider social circle. If your relative is quiet and shy, they may be better off in a much smaller home.

Average cost of Residential Care in Northamptonshire 2018/19: £108.27 per day £760.00 per week £39,520 per year

Redclyffe Residential Care Home

Give your loved ones the care they deserve

Premier Residential and Dementia Care for the Elderly in Rushden 25 luxury bedrooms all with en-suite facilities providing a satisfying and comfortable lifestyle without all the restrictions you find in other care homes.

al Residenti Redclyffe ll rating era CQC ov

Good

• Long or Short Term • Respite Care • 24hr Person Centered Care

Tel: 01933 314645

1 Pightles Terrace | Rushden | NN10 0LN

www.redclyfferesidentialhome.co.uk 27

Average cost of Nursing Care in Northamptonshire 2018/19: £127.14 per day £890.00 per week £46,280 per year

Try to Plan Ahead Visit a number of homes before making a final choice.

First impressions are important - are you greeted in a friendly way when you arrive? Is it clean ,pleasantly decorated and furnished? Are there any unpleasant smells? Spend enough time at the home to get a good idea of what it is like

Tips  Do residents appear happy and responsive?

Are they properly dressed and well-groomed?

Do they seem alert and interested?  Are chairs arranged in groups to encourage talking rather than placed in a circle round the outside of the room?  Is there more than one room where residents can sit or where they can be quiet or see visitors?  Does the manager have a friendly manner with staff and residents?  Are visitors welcomed at any time ?

Before making the final decision about a care home get as much information as possible so you can compare homes and make sure they meet your requirements.

Look at the latest inspection reports from the regulators, CQC for evidence of high staff turnover.

This might suggest that staff are not happy with their employment. If the home doesn’t treat its staff well, can you trust them to provide the best care for you or your relative? Always ask to meet the staff before entering into an agreement.

Your right to choose your care home and its location If the local authority assess your needs and assist with your care home placement, you should be told about your right to choose your care home and its location, subject to certain conditions. This is based on the choice of accommodation regulations.

Where you express a preference for a particular home and specified conditions are met, the local authority must provide, or arrange for, the provision of your preferred accommodation. Additional costs may need to be met by you or another person, called a ‘top-up’.

This right covers care homes and nursing homes, as well as assisted living and shared lives accommodation, in England.

Conditions for approval Once assessed as requiring a care home, you have a right to choose between different providers of that type of home as long as:  the home is suitable for your assessed needs  to move would not cost your local authority more than your personal budget for that type of home  the home is available, and  the care home is willing to enter into a contract with your local authority to provide care at your personal budget on the local authority’s terms and conditions.

Your choice must not be limited to settings or individual providers which your local authority already operates in, or contracts with, or those within the local authority’s geographical boundary.

If you choose a place outside your local authority area, they must arrange your preferred accommodation and should consider the cost of care in that area when setting your personal budget.

Written reasons for refusal If the local authority refuse to, or is unable to, arrange a place in your preferred accommodation, they must provide written reasons.

The benefits and drawbacks of care homes If your needs can no longer be met at home, there are benefits to moving to a care home. Although there may be downsides too, knowing what to expect can help you make realistic decisions.

The benefits ...  Safety: there is always someone around.  Staff on duty 24/7: in a residential care home, someone is on call at night. In a nursing home, care is provided 24 hours a day.  A room of their own room: your relative can usually personalise this with their own furniture, pictures and ornaments.  Meals: regular meals provided, nutritional needs met.  Companionship: opportunity to socialise with others of their own age and take part in organised activities or outings, where available.  Peace of mind for family that a vulnerable older relative is being taken care of and is not living alone.  Supervision of medication.  No worries about household bills or upkeep.  Better living conditions: the physical environment may be better – safe, warm and clean.

The drawbacks ...  Choice: there may be a limited choice of homes with a vacancy for your relative, depending on their circumstances.  Unfamiliar surroundings.  Loneliness and loss of contact with neighbours and friends.

 Emotional effect: families can feel guilty that they are not looking after their relative themselves, even though this may no longer be practical.  Your relative may feel rejected: it can help if you talk things through beforehand, possibly explaining that you or other family members are unable to give them the care that they need. Regular contact once they’ve moved in will also help.  Loss of independence, although a good home should encourage your relative to be as independent as they can be.  Lack of privacy: this might be difficult for your relative to adjust to.  Small living space: your relative won’t be able to take all of their furniture and personal possessions with them.  Variations in care: all homes have to achieve a minimum standard to ensure they can be registered, but quality of care may vary from home to home.

Doing your research and asking around for recommendations, should help you avoid the less suitable ones (see Choosing a care home).  Cost: care homes can be very costly, particularly if you have to fund your own care. If relying on local authority funding, you must be assessed as needing a care home. Sometimes you and the local authority might disagree on what is needed.

Tasker House Care Home

Give your loved ones the care they deserve

Premier Residential and Dementia Care for the Elderly in Wellingborough 25 luxury bedrooms all with en-suite facilities providing a satisfying and comfortable lifestyle without all the restrictions you find in other care homes.

• Long or Short Term • Respite Care • 24hr Person Centered Care

Tel: 01933 276447

160 Westfield Road | Wellingborough | NN8 3HX

Task CQC o er House verall rating

Good

www.taskerhouse.co.uk 28

Residential & Nursing Homes | NORTHAMPTON

R N D O B

Burlington Court

Roseholme Road

Northampton NN1 4RS

T. 01604 887660

Oakwood Nursing Home

8 The Drive, Kingsley

Northampton NN1 4SA

T. 01604 713098

Crescent House

3 The Crescent

Northampton NN1 4SB

T. 01604 791141

Cliftonville Care Home

Cliftonville Road

Northampton NN1 5BE

T. 01604 238850

   106

Spencer House Care Home

Cliftonville Road

Northampton NN1 5BU

T. 01604 619960

   65

The Angela Grace Care Centre 4-5 Cheyne Walk

Northampton NN1 5PT

T. 01604 633282

   78

Symphony House Nursing Home 43-45 Queens Park Parade

Northampton NN2 6LP

T. 01604 722772

  25

Margaret’s Rest Home

30-32 Kingsley Road

Northampton NN2 7BL

T. 01604 710544

Trinity House Nursing Home

18/20 Kingsley Road

Northampton NN2 7BL

T. 01604 712411

Bethany Homestead

Kingsley Road

Northampton NN2 7BP

T. 01604 713171

St Matthews Nursing Home

St Matthews Parade

Northampton NN2 7HF

T. 01604 711222

Boughton Lodge

105 Boughton Green Road, Kingsthorpe, Northampton NN2 7SU

T. 01604 720323

   19

Turn Furlong Specialist Care

Off Rookery Lane, Kingsthorpe

Northampton NN2 8BZ

T. 01604 850800

    51

Nicholas Rothwell House

290 Harborough Road, Kingsthorpe

Northampton NN2 8LR

T. 01604 841882

  20

Kingsthorpe Grange

296 Harborough Road, Kingsthorpe

Northampton NN2 8LT

T. 01604 821000

Obelisk House

Obelisk Rise, Kingsthorpe

Northampton NN2 8SA

T. 01604 850910

   44

St Christopher’s Home

Abington Park Crescent

Northampton NN3 3AD

T. 01604 637125

  54

Abington Park View

475-477 Wellingborough Road, Abington Northampton NN3 3HN T. 01604 719888

   27

St John’s Home

Wellingborough Road, Weston Favell

Northampton NN3 3JF

T. 01604 401243

  50

The Avenue Care Home

2 The Avenue, Spinney Hill

Northampton NN3 6BA

T. 01604 644455

The Leys

63 Booth Rise, Boothville

Northampton NN3 6HP

T. 01604 642030

KEY

|

R Residential

|

N Nursing

|

D Dementia

|

O Old Age

|

   102   29

   33

   27    23

   38    58

   51

   33

   33

B Number of Beds

Residential & Nursing Homes | DAVENTRY

R N D O B

Wheatsheaf Court Care Home

44 Sheaf Street

Daventry

NN11 4AB T. 01327 705611

Evelyn Wright House

32 Badby Road

Daventry

NN11 4AP T. 01327 703140

   29

Ashdown House

13-15 Ashworth Street

Daventry

NN11 4AR T. 01327 879276

   24

Brownlands Nursing Home

34 London Road

Daventry

NN11 4BZ T. 01327 876985

Longlands Care Home

London Road

Daventry

NN11 4DY T. 01327 316820

Badby Park

Badby Road West, Badby

Daventry

NN11 4NH T. 01327 301041

Bell Lodge

25 Bell Lane, Byfield,

Daventry

NN11 6US T. 01327 262483

KEY

|

R Residential

|

N Nursing

|

D Dementia

|

O Old Age

|

   55

  31

    51

   68

   15

B Number of Beds

Elderly Accommodation Counsel

Provides lists of care homes in different areas of the country and offers free housing advice.

Tel: 0800 377 7070 • www.housingcare.org 29

Residential & Nursing Homes | NORTHAMPTON

Rathgar Care Home

349 Kettering Road

Northampton NN3 6QT

Ashurst Mews Care Home

Northampton Lane North, Moulton

Northampton NN3 7RQ T. 01604 493233

Collingtree Park

110 Windingbrook Lane

Northampton NN4 0XN

T. 01604 763623

Richmond Village Northampton

Bridge Meadow Way, Grange Park

Northampton NN4 5EB

T. 01604 432600

Merrifield House Residential

90 High Street, Wooton

Northampton NN4 6JR

T. 01604 705654

   44

Glenside Residential Care Home 179-181 Weedon Road

Northampton NN5 5DA

T. 01604 753104

   30

Hastings Lodge/Hastings Cottage 20-22 Althorp Road & 6 Althorp Road

Northampton NN5 5EF

T. 01604 750329

Templemore Care Home

Northampton NN5 6AA

T. 01604 751863

   65

Nazareth House - Northampton 118 Harlestone Road

Northampton NN5 6AD

T. 01604 751385

  50

The Cotswolds

178 Cotswold Avenue, Duston

Northampton NN5 6DS

T. 01604 864466

Timken Grange care home

Timken Way South, Duston

Northampton NN5 6FR

T. 0800 0420276

   66

Oaklodge Care Home

2 Peveril Road, Duston

Northampton NN5 6JW T. 01604 752525

  36

Argyle House Care Centre

The Avenue, Dallington

Northampton NN5 7AJ

T. 01604 589089

Grangefield Residential Care

60 Northampton Road, Earls Barton,

Northampton NN6 0HE

T. 01604 812580

Brampton View Care Home

Brampton Lane, Chapel Brampton,

Northampton NN6 8GH T. 16046 56682

Boniface House

Spratton Road, Brixworth

Northampton NN6 9DS

T. 01604 883800

Pytchley Court Nursing Home

5a Northampton Road, Brixworth

Northampton NN6 9DX

T. 01604 882979

   40

Orchard House

Ashton Road, Hartwell

Northampton NN7 2EY

T. 01604 864466

   22

Holly House Residential Home

36 Green Street, Milton Malsor

Northampton NN7 3AT

T. 01604 859188

Westgate House

Eastcote Road, Gayton

Northampton NN7 3HQ T. 01604859355

KEY

|

121 Harlestone Road

R Residential

|

N Nursing

|

D Dementia

|

O Old Age

|

T. 01604 499003

R N D O B

   23    79

NN13 6EA T. 01280 704575

Juniper House

Candleford Close,

Brackley

NN13 6JZ T. 01280 845570

Ridgway House

1 Swinneyford Road,

Towcester

NN12 6HD T. 01327 350700

Highcroft Manor

48 Moorend Road, Yardley Gobion

Towcester

NN12 7UF T. 01908 543251

The Lakes Care Home

Duncote

Towcester

NN12 8AQ T. 01327 352277

Duncote Hall

Duncote

Towcester

NN12 8AQ T. 01327 352277

Clare House

Whittlebury Road, Silverstone

Towcester

NN12 8UD T. 01327 857202

N Nursing

|

D Dementia

|

O Old Age

|

   87    88

   22

Brackley

|

  29

   46

Halse Road

R Residential

   14

  23

Brackley Fields Care

|

   31

   44

B Number of Beds

Residential & Nursing Homes | SOUTH NORTHAMPTONSHIRE

KEY

   60

R N D O B

   35    60

   35    30

   45    40

   25

B Number of Beds

The Cinnamon Trust

SPECIALIST CHARITY FOR OLDER PEOPLE AND THEIR PETS

Tel: 01736 757 900 • www.cinnamon.org.uk

30

A-Z Social Care Jargon Buster

Some of the most commonly used social care words and phrases and what they mean ...

Acute Care

Advocacy

Health care that you receive in hospital following an injury, operation or illness. It is different to any care you may receive for an ongoing health condition from your GP, community nurse or other professionals in the community where you live.

Help to enable you to get the care and support you need that is independent of your local council. An advocate can help you express your needs and wishes, and weigh up and take decisions about the options available to you. They can help you find services, make sure correct procedures are followed and challenge decisions made by councils or other organisations.

The advocate is there to represent your interests, which they can do by supporting you to speak, or by speaking on your behalf. They do not speak for the council or any other organisation. If you wish to speak up for yourself to make your needs and wishes heard, this is known as self-advocacy.

Adult Placement Scheme When an adult with a disability or mental health problem lives in an ordinary home with an individual or family who provides them with a place to live and support. It is like a fostering arrangement for adults: adult placement carers must be checked and approved, and the arrangement is monitored by the local council.

People may be placed in someone’s home for a short break or on a permanent basis.

Adult Social Care Care and support for adults who need extra help to manage their lives and be independent - including older people, people with a disability or long-term illness, people with mental health problems, and carers.

Adult social care includes assessment of people’s needs, provision of services or allocation of funds to enable you to purchase your own care and support. It includes residential care, home care, personal assistants, day services, the provision of aids and adaptations and personal budgets.

Appropriate Adult Someone over the age of 18 who stays with you if you have a mental health problem or disability, or are perceived as ‘vulnerable’, and are held by the police for any reason. This person, who should not work for the police, is there to support you and help you understand what is happening.

Assisted Living Housing for older or disabled people, usually privately owned, where you have your own apartment within a larger development, and support (such as help with meals or laundry) is provided to meet your own particular needs.

Autistic Spectrum Disorder

You have the right to be an equal partner in determining your own health and wellbeing

A condition that someone is born with that affects their ability to communicate and interact with the world around them. It is also called autism, and covers a wide range of symptoms. It affects people in different ways, and some individuals need much more help and support than others.

Barred List An official list of people who are unsuitable to work or volunteer with children or with adults who may be at risk of harm or abuse, because of their past record.

If you employ someone regularly to provide personal care, you should expect them to have completed a Disclosure and Barring Service (DBS) check, which will show whether they are on the barred list or not.

Behaviour Disorders

You have the right to have your concerns and views listened to and acted upon.

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Health conditions such as attention deficit disorder that may lead to challenging behaviour, as well as to social and emotional problems. People with behaviour disorders may be treated with medicine and/or given psychological support.

Best Interests

Cognitive Behavioural Therapy

Other people should act in your ‘best interests’ if you are unable to make a particular decision for yourself (for example, about your health or your finances).

A type of therapy that can help you manage your problems by changing the way you think and act. It is often used to treat anxiety and depression and can help you think about how your thoughts, beliefs and attitudes may be affecting your feelings and behaviour.

You may see a therapist face-to-face or take a therapy course online.

The law does not define what ‘best interests’ might be, but gives a list of things that the people around you must consider when they are deciding what is best for you. These include your wishes, feelings and beliefs, the views of your close family and friends on what you would want, and all your personal circumstances.

Capacity The ability to make your own choices and decisions.

In order to do this, you need to be able to understand and remember information, and communicate clearly - whether verbally or non-verbally - what you have decided. A person may lack capacity because of a mental health problem, dementia or learning disability.

Care Plan A written plan after you have had an assessment, setting out what your care and support needs are, how they will be met (including what you or anyone who cares for you will do) and what services you will receive.

You should have the opportunity to be fully involved in the plan and to say what your own priorities are. If you are in a care home or attend a day service, the plan for your daily care may also be called a care plan.

Complex Needs You may have complex needs if you require a high level of support with many aspects of your daily life and rely on a range of health and social care services. This may be because of illness, disability or loss of sight or hearing - or a combination of these. Complex needs may be present from birth, or may develop following illness or injury or as people get older.

Court of Protection An English court that makes decisions about the property, finances, health and welfare of people who lack mental capacity to make decisions for themselves.

The court can appoint a ‘deputy’ to make ongoing decisions on behalf of someone who lacks capacity. It is also able to grant power of attorney.

Care Quality Commission (CQC) An organisation set up by the Government to make sure that all hospitals, care homes, dentists, GPs and home care agencies in England provide care that is safe, caring, effective, responsive and well-led. If you are unhappy with the care or support you receive, you can contact CQC to let them know. Although CQC cannot investigate complaints about an individual person’s treatment or care, it inspects services and will use any information it receives from you to help it decide what to look at during an inspection.

Chargeable Services Services that your local council may expect you to pay towards, such as day care or home care.

The law says that the amount the council charges must be reasonable, and councils have to follow guidance from the Government, to make sure that you are not charged more than you can afford to pay. There are some services that the council is not allowed to charge you for, and these are called non-chargeable services.

Clinical Commissioning Group (CCG) A group of GP practices in a particular area that work together to plan and design health services in that area.

Each CCG is given a budget from NHS England to spend on a wide range of services that include hospital care, rehabilitation and community-based.

Your local CCG should work with the council and local community groups to ensure that the needs of local people are being met.

Helping you live life to the full

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A-Z Social Care Jargon Buster Cross-border Placement

Disabled Facilities Grant (DFG)

When your local council finds a place for you in a care home in another council area. This may be because you have requested it, in order to be nearer your family or friends, or because there is no suitable place available in a care home in your home area. You should be involved in any decision to move to a new area, and it cannot happen without your agreement. If you move, your council should let the other council know that you are there, and they should agree which council is responsible for your care.

A grant you might be able to get from your local council in order to make changes to your home because you have a disability. Changes include things like widening doors, adding ramps or installing a downstairs bathroom.

If the person with a disability is an adult, your household income and savings will be looked at, and you may need to pay towards the cost of the work.

If the person is under 18, the family can get a grant without the parents’ income being taken into account.

If you want to apply for a DFG, you should contact your local council

Day Services Opportunities to do things during the day, while living in your own home. These may include social activities, education, or the opportunity to learn new skills. What your local council offers will vary, depending on what you need and what is available in your area. You may have to pay something towards the cost.

Delayed Discharge When you are well enough to leave hospital after an illness or accident, but you have to stay there while the care you need in your own home or in another place is arranged.

Deprivation of Assets When you deliberately reduce the amount of savings or property you have, in order to qualify for help from your council with paying for care costs or for various benefits.

Your council may judge that you have deliberately reduced your assets if it believes that you knew you would probably need care and support.

Deprivation of Liberty Safeguards Legal protection for people in hospitals or care homes who are unable to make decisions about their own care and support, property or finances. People with mental health conditions, including dementia, may not be allowed to make decisions for themselves, if this is deemed to be in their best interests. The safeguards exist to make sure that people do not lose the right to make their own decisions for the wrong reasons.

Direct Payments Money that is paid to you (or someone acting on your behalf ) on a regular basis by your local council so you can arrange your own support, instead of receiving social care services arranged by the council. Direct payments are available to people who have been assessed as being eligible for council-funded social care. They are not yet available for residential care. This is one type of personal budget.

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Discharge Planning If you go into hospital, this is the process of planning when you will leave, where you will go, what you are likely to need once you are out of hospital, and how your needs will be met. You should expect discharge planning to begin as soon as you go into hospital. You should also expect to be part of these discussions and to know what is happening.

Disclosure & Barring Service (DBS) A government organisation that checks people’s criminal records, in order to prevent unsuitable people from working with children or adults who may be at risk of harm or abuse.

Eligible Care and Support Needs The needs you have for care and support that your council is required by law to meet. Under the Care Act 2014, councils no longer decide for themselves what type of needs they will meet, and now have to follow the new national minimum eligibility threshold.

You are likely to have ‘eligible needs’ if you need a lot of help to do things like washing yourself, getting dressed, getting in and out of bed, and keeping your home safe.

Extra-care Housing Similar to sheltered housing, but with additional care and support available for people with illnesses or disabilities who wish to have a home of their own.

Extra-care housing may be an option if living alone at home is difficult, but you do not wish to opt for residential care. It allows you to have your own home, either rented or bought, with personal care and domestic help readily available.

Financial Assessment A discussion that your council may have with you to work out how much you can afford to pay towards the care and support you need. It involves looking at your income, savings and individual circumstances. This will take place after an assessment of your care and support needs.

Health and Wellbeing Board

Mental Capacity Act

Every council area in England has a Health and Wellbeing Board to bring together local GPs, councillors and managers from the NHS and the council. Their job is to plan how to improve people’s health and make health and social care services better in their area.

Members of the public have the chance to be involved in the work of their local Health and Wellbeing Board through your local Healthwatch.

A law that is designed to protect people who are unable to make decisions about their own care and support, property or finances, because of a mental health condition, learning disability, brain injury or illness. ‘Mental capacity’ is the ability to make decisions for yourself. The law says that people may lose the right to make decisions if this is in their best interests.

Deprivation of Liberty Safeguards are included in the law, to make sure that people are treated fairly.

Holistic Care Care and support that treats you as a whole person and considers all your needs at the same time - physical, psychological, social and spiritual.

Impairment A physical or mental problem, caused by an injury, illness or condition you were born with.

Inappropriate Care Care that is not best for you and does not meet your particular needs, that is not in a place where you need or choose to be.

Integrated Care Joined up, coordinated health and social care that is planned and organised around the needs and preferences of the individual, their carer and family.

This may also involve integration with other services for example housing.

Intermediate Care A wide range of services aimed at keeping you at home rather than in hospital, or helping you to come home early from hospital after illness or injury. It is normally made up of a specific programme of care for a fixed period of time, usually up to six weeks, and is free of charge.

Joint Assessment There are two possible meanings to the term ‘joint assessment’: having the needs of the person who cares for you assessed at the same time as your own needs, or having an assessment carried out by more than one type of care professional at the same time.

Neglect When you are mistreated by not being given the care and support you need, if you are unable to care for yourself. It may include not being given enough food, or the right kind of food, being left without help to wash or change your clothes, or not being helped to see a doctor when you need to.

Occupational Therapist A professional with specialist training in working with people with different types of disability or mental health needs. An OT can help you learn new skills or regain lost skills, and can arrange for aids and adaptations you need in your home. Occupational therapists are employed both by the NHS and by local councils.

Outreach Support that you may be offered in your home or community, to help you with a particular condition or course of treatment or to help you take part in activities outside your home.

Palliative Care Care that you receive if you have an advanced, progressive illness for which there is no cure. The aim is to manage pain and other symptoms and to help you have best quality of life you can. It may be provided in your home or in a hospital or hospice.

Personal Assistant

When family or friends care for a child on a full-time basis if their parents are unable to do so. This may be for a short period or permanently.

Someone you choose and employ to provide the support you need, in the way that suits you best. This may include cooking, cleaning, help with personal care such as washing and dressing, and other things such as getting out and about in your community. Your personal assistant can be paid through direct payments or a personal budget.

Long-term Condition

Personal Care

Kinship Care

An illness or health condition that you live with, that cannot be cured but can usually be managed with medicines or other treatments. Examples include asthma, diabetes, arthritis, epilepsy and other things.

Help with personal matters such as eating, drinking, washing, going to the toilet, getting up, getting dressed, going to bed, taking medicines and other things.

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Personal Health Budget

Sensory Impairment

An amount of money to pay for your specific health needs, given to you - or managed for you - by the NHS. It is based on your own individual care plan, which sets out your health goals and how your budget will help you reach them. You can spend it on things like therapies, personal care and equipment. You cannot use it to pay for emergency care or care you usually get from a family doctor. Using a personal health budget is a choice: you do not have to have one unless you want to.

When one of your senses - sight, hearing, smell, touch, taste - does not work properly. It does not necessarily mean a total loss of one or more of your senses. You may be born with a sensory impairment, or develop it later in life.

Referral A request for an assessment of a person’s needs, or for support from a social care organisation.

A referral to adult social care may be made by your GP, another health professional or anyone else who supports you. You can also refer yourself, or a member of your family, by contacting the adult social care department at your local council.

Respite Care A service giving carers a break, by providing short-term care for the person with care needs in their own home or in a residential setting. It can mean a few hours during the day or evening, ‘night sitting’, or a longerterm break. It can also benefit the person with care needs by giving them the chance to try new activities and meet new people.

Rights What you are entitled to receive, and how you should be treated, as a citizen. If you have a disability or mental health problem, are an older person or act as a carer for someone else, you have the right to have your needs assessed by your local council.

You have a right to a service or direct payment if your assessment puts you above the eligibility threshold your council is using. You and your carers have a right to be consulted about your assessment and about any changes in the services you receive.

Risk Assessment An assessment of your health, safety, wellbeing and ability to manage your essential daily routines. You might also hear the term risk enablement, which means finding a way of managing any risks effectively so that you can still do the things you want to do.

Safeguarding The process of ensuring that adults at risk are not being abused, neglected or exploited, and ensuring that people who are deemed ‘unsuitable’ do not work with them. If you believe that you or someone you know is being abused, you should let the adult social care department at your local council know. They should carry out an investigation and put a protection plan in place if abuse is happening. Councils have a duty to work with other organisations to protect adults from abuse and neglect.

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Short Breaks When a person with care and support needs spends regular short periods of time away from their main carer, in order to give the carer a break and to give the person with needs a chance to do something different.

These breaks may take place in the person’s own home, in the home of an approved carer or in a place such as a hospice. Councils in England are required to provide short breaks services for children and young people with disabilities.

Substance Misuse Regularly consuming quantities of substances such as drugs or alcohol that affect your mental and physical health and your ability to do the things you need to do.

Third Party Top-up If you are moving into a care home funded by the council, and you want to move into a home that costs more than the council believes is necessary to meet your needs, you will be able to move there if someone (a ‘third party’) agrees to pay the difference.

The third party may be a relative, friend or charity, and they will need to have a contract with the council confirming the arrangement.

Transition The process by which young people with health or social care needs move from children’s services to adult services. It should be carefully planned, so that there are no gaps in the care young people receive. Young people and their families should be fully involved in the planning process.

Vulnerable Adult An adult who may need care and support because of their age, disability or illness, and may be unable to protect themselves from harm, neglect or abuse.

Young Carer A young person aged 18 or under who looks after, or helps look after, a family member or friend who has an illness, disability or drug or alcohol problem. They may be responsible for cooking, cleaning, shopping, personal care or emotional support.

Editorial courtesy of Think Local Act Personal www.thinklocalactpersonal.org.uk

Useful numbers for support in your area Access local services and information.

Tel: 01327 871100 Lodge Road, Daventry NN11 4FP www.daventrydc.gov.uk

Access local services and information.

Tel: 01327 322322 The Forum, Moat Lane, Towcester NN12 6AD www.southnorthants.gov.uk

Nene Clinical Commissioning Group Responsible for the planning and commissioning of health care services.

Tel: 01604 651100 Francis Crick House, 6 Summerhouse Rd, Moulton Park, Northampton NN3 6BF www.neneccg.nhs.uk

Access local services and information.

Tel: 0300 330 7000 The Guildhall, St Giles' Square, Northampton NN1 1DE www.northampton.gov.uk

PALS

Patient Advice and Liasion Service

Independent and confidential specialist legal advice.

Tel: 01604 621038 49-53 Hazelwood Rd, Northampton NN1 1LG www.communitylawservice.org.uk

Alzheimer's Society Northamptonshire offers advice, information and support people with dementia and those who care for them.

Tel: 01832 736670 www.alzheimers.org.uk

Parkinson's is a support and research charity, working to find a cure and improve life for everyone affected by Parkinson's.

Tel: 0808 800 0303 www.parkinsons.org.uk

Northampton Free, confidential, impartial advice.

Tel: 0344 488 9629 7-8 Mercers Row, Northampton NN1 2QL www.citizensadvice.org.uk

Offers confdential advice, support and information on health-related matters.

Tel: 01604 545784 Northampton General Hospital Trust, Northampton, NN1 5BD

Local Offer Northamptonshire Services for children and young people in Northamptonshire (aged 0-25) with special educational needs and disabilities. www.northamptonshire.gov.uk/localoffer

Representing families of children up to the age of 25, with special and additional needs.

Tel: 07745 249 094 Email: enquiries@npfg.co.uk www.npfg.co.uk

family support link Supporting families in Northamptonshire.

Support Line: 01933 227078 West End House, 60 Oxford Street, Wellingborough NN8 4JJ www.familysupportlink.co.uk 36

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