Healthwatch Rochdale Issue 2 by Healthcare Publications

Your local spotlight on Health & Social Care services in Rochdale Borough

Rochdale

Health & Social Care h Signposting Directory oc ur

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CONTENTS Healthwatch Rochdale

1-2

Get Involved

Volunteering Opportunities

Healthwatch Rochdale - You Said ... We Did ... Understanding NHS Services

5-6 7 - 10

Your Questions Answered

11 - 12

Patient Choice of GP Practice

GPs, GP Surgeries & Pharmacies in Rochdale

15 - 16

Dentists in Rochdale

Opticians in Rochdale

Your Right to Social Care & Support

19 - 20

What is Social Care?

21 - 22

Recognising Mental Health & Support

23 - 24

Support for Carers

Safety Advice to Help Independent Living

Living with a Disability

Planning for your Future Care Needs

31 - 32

Choosing the Right Home Care Agency

Choosing the Right Care Home in Rochdale

Residential, Nursing Homes & Domiciliary in Rochdale

35 - 36

Disclaimer This Directory has been compiled to signpost primary health and social care providers throughout Rochdale. Whilst we have taken every care in compiling this publication, the publishers and promoters cannot accept responsibility for any inaccuracies. All listings are supplied via the Care Quality Commission (CQC) and NHS Choices. Neither Healthwatch Rochdale nor Healthcare Publications can be held responsible for any errors or omissions. All signposting services are up to date as of June 2016. This Directory contains advertising from businesses who are offered the opportunity to reach potential customers through inclusion. However, any information provided by a company or organisation does not carry endorsement or approval of any product or service by Healthwatch Rochdale or Healthcare Publications.

Healthcare Publications Signposting Health & Social Care in Partnership with your Local Healthwatch

Another quality publication by Healthcare Publications If you require extra copies of this directory or are interested in advertising in future editions please email Healthcare Publications on admin@healthcarepublications.org or visit www.hcpublications.org

HEALTHWATCH ROCHDALE Healthwatch Rochdale

Our strategic priorities

is here to make Health and Social Care services better for ordinary people. We believe that the best way to do this is by designing local services around their needs and experiences.

1. Addressing current concerns with health and social care services

Healthwatch Rochdale gives the opportunity for residents of the Borough to have a powerful voice locally and nationally. At a local level, Healthwatch Rochdale will work to help people living in the Borough of Rochdale get the best out of their Health and Social Care services, whether it’s improving them today or helping to shape them for tomorrow. Healthwatch Rochdale is the public’s voice and we promote the value the general public could have, to shape delivery and design of local services. Not just people who use them now, but anyone who might need to in future.

Our vision • Provide an opportunity for people living in the Borough of Rochdale to be involved in local and national Health and Social Care issues. • Become the single point of contact for members of all communities who need information and advice about Health and Social Care services. • Help individuals to help themselves whilst providing any additional help needed to understand and access the support available. • Be recognised and trusted by the local community, to ensure they feel confident that in sharing any views, concerns and experiences, both positive and negative, they can help to make a difference. • Build strong relationships with other organisations and networks and ensure that those who make decisions on health and social care services are aware of local views and concerns. • Maximise the use of the input and expertise of volunteers.

Through evidence provided by the general public and using information from local organisations, we will identify trends and areas of concern within the Rochdale Borough. Where there are significant issues or long-term problems we will take action and put forward recommendations across health and social care services.

We campaign to ensure that people’s concerns are not only listened to but valued as a way to improve services. 2. Ensuring that future services are developed to meet people’s needs and are shaped by the people who will use them

Major changes in services are currently underway in our local communities. Personalised budgets and patient choice also mean that individuals are responsible for making more decisions about their care.

Healthwatch Rochdale reports monthly on the public’s views and experiences of health and social care services through the Activity Report, which is shared with Service Users, Rochdale Metropolitan Borough Council (RMBC), Heywood Middleton Rochdale Clinical Commissioning Group (HMR CCG) and other organisations including Healthwatch England.

3. Ensuring we are an effective and efficient organisation

This is core to our organisation. The major part of this work is investing in our staff and Board Members and ensuring they have the skills and processes in place to make an effective contribution. We also support the Board Members to work across the Rochdale Borough in a way that secures input and engagement from the public.

We respond to public enquiries in a timely and effective way and ensure that where we cannot deal with someone’s concern, they are signposted on to the right organisation who can. We carefully monitor our use of financial and human resources to ensure we are cost effective and evaluate our own contribution and that of the wider network to ensure we constantly learn and adapt.

HEALTHWATCH ROCHDALE

Engaging with people who use Health and Social Care services Understanding people’s experiences Healthwatch Rochdale’s statutory role is to gather and understand people’s experiences of health and social care. The way we carry out this includes: • Regular drop in sessions which are held at various locations around the Borough. Healthwatch Rochdale visits each township on a monthly basis. • Outreach sessions are used on a monthly basis to engage with communities across the Borough who might not have access or knowledge of our services.

Enter & View Healthwatch Rochdale has the statutory power to Enter & View any Health or Social Care service (excluding children’s services) to access people who receive care under that service. We can ask people what their views are on the provision they are receiving. We will only do this if we have enough evidence from the general public in the Rochdale Borough that this needs to be undertaken. Healthwatch Rochdale has not undertaken an Enter and View activity to date. The decision of when to use Enter & View is detailed in the Escalation policy.

Helping people get what they need from local Health and Social Care services Signposting and providing information to the general public around Health and Social Care service is a statutory role of Healthwatch Rochdale.

Healthwatch Rochdale Team (from left to right)

Kate Jones (Chief Executive Officer) Jacqueline Bestley (Community Engagement Officer) Elaine Grace (Volunteer Manager/Community Engagement Officer) Alex Leach (Office and Communications Manager) Claire Birch (Administration Officer) - not pictured

Advocacy Support Healthwatch Rochdale holds an Independent Complaints Advocacy (ICA) service on a fortnightly basis which provides practical support and information to people who want to make an NHS Complaint. This might mean giving information so a person could pursue a complaint by themselves or give them the support of an experienced ICA Advocate, who can help them make their complaint Healthwatch Rochdale’s information and signposting service can be accessed via: • Contacting the Healthwatch Rochdale team on their direct line: - 01706 249575 • Through the online form which can be accessed via the Healthwatch Rochdale website www.healthwatchrochdale.org.uk

The signposting element of the role allows the public to access information about local services and helps them to navigate the Health and Social Care system.

• Through Healthwatch Rochdale’s Twitter (@HWRochdale) and Facebook (Healthwatch Rochdale) accounts which are updated daily with current information

Healthwatch Rochdale has a favourable working relationship with numerous organisations within the Rochdale Borough, allowing the team to ensure that the general public are signposted to the correct service for their needs.

• Write to us at The Lodge, Arrow Mill Queensway, Rochdale OL11 2YW • Email: info@healthwatchrochdale.org.uk

HEALTHWATCH ROCHDALE - GET INVOLVED We welcome volunteers of all ages and backgrounds from across the Borough. We are particularly interested in hearing from young people (under 25). There is a simple process in order to become a volunteer.

What Opportunities are there?

Pop in and see us, visit: www.healthwatchrochdale.org.uk or call the office on 01706 249575

Involvers

Why volunteer with us? • Meet new people and find out about their experiences • Have fun volunteering while helping improve health and social care services • Build your confidence • Gain new skills that could boost your CV We aim to support our volunteers in many ways including: Providing an induction that covers the organisational policies of Healthwatch Rochdale, procedures and ethos, the volunteer role, volunteer rights and responsibilities, training opportunities; Reimbursing volunteers for reasonable expenses incurred as a direct result of our work, e.g. travel costs to meetings; Keeping volunteers up to date and informed about Healthwatch through electronic bulletins, a closed facebook page and regular email/telephone contact with their named staff member; Regular and consistent one to one meetings with a named staff member where volunteers can feedback their experiences – what is going well and what can be improved, identify training needs and reflect on learning and personal development; Opportunities to attend operational team meetings Providing opportunities for training and personal development wherever possible.

There are a variety of roles which have been designed to complement the work of the staff team. Volunteers play a vital role in ensuring Healthwatch Rochdale meeting its objectives. Take a look at the different role descriptions below. Healthwatch Rochdale needs you to be our eyes and ears in the community. We are recruiting Involvers to make sure we are finding out as much about public opinion as we can. We need volunteers to encourage people they know to give feedback about their experiences of health and social care. We want to hear about things that are good and things which could be better. This role is very flexible and you don’t need to commit a lot of time to doing this. Marketing and Publicity Healthwatch Rochdale needs your expertise in the area of leaflets/posters and other marketing and publicity materials. This role is ideal for one wishing to have experience and to develop their portfolio. This role is flexible and the time commitment can be negotiated. Audio materials and podcast Technology is an increasingly important tool in reaching a wide community. Healthwatch Rochdale would like to offer the local community information in a range of formats and are looking for someone with the technical knowledge to drive this forward. Engagement Support Supporting our engagement officers around the Borough, talking to a wide range of different communities and encouraging them to talk about their experiences of health and social care services. Focus Group From time to time Healthwatch Rochdale can facilitate focus groups for particular groups of the community or area of interest, e.g. Young People. They can discuss issues and highlight experiences. Administrative support Supporting the small staff team through providing a range of administrative support at our office based at Arrow Mill Lodge, Queensway, Rochdale.

VOLUNTEERING OPPORTUNITIES Enter & View Volunteers Enter and View’ is the opportunity for authorised representatives: • To go into health and social care premises to hear and see how the consumer experiences the service • To collect the views of service users (patients and residents) at the point of service delivery • To collect the views of carers and relatives of service users • To observe the nature and quality of services – observation involving all the senses • To collate evidence-based feedback • To report to providers, CQC, Local Authority and NHS commissioners and quality assurers, Healthwatch England and any other relevant partners • To develop insights and recommendations across multiple visits to inform strategic decision making at local and national levels

Our Plans for 2016/2017 Opportunities and Challenges for the future Healthwatch Rochdale gives residents of the Borough a powerful voice locally and nationally. At a local level, Healthwatch Rochdale will work to help local people get the best out of their local health and Social Care services. Whether it’s improving them today or helping to shape them for tomorrow. Healthwatch Rochdale is keen to empower local voices to influence the delivery and design of local services. Not just people who use them, but anyone who might need to in future.

This year’s Key Priorities for Healthwatch Rochdale • BME - Raise awareness & gather feedback through events, stalls and various community groups • Children – Children’s Centre’s project. Raise awareness and gather feedback from children and parents living in the Rochdale Borough on Health and Social Care services they are using. • Mental Health- Raise awareness & gather feedback through events, stalls and various community groups • Older people- Care Homes. Build relationships with staff at the care homes, raise awareness of the role of Healthwatch gather feedback from staff, residents and family members. • Youth – Hopwood Hall College, sixth form’s, statutory agencies and Voluntary and Community Sector Groups working with young people - Working in partnership to raise awareness of Healthwatch and gather feedback from service users.

Healthwatch Rochdale key priorities are selected with the below factors considered: • Council’s expectations • Local Matters • National Trends • Rochdale Borough’s Health Needs (Joint Strategic Needs Assessment) • Ongoing workloads The work plan and key priorities are approved by Healthwatch Rochdale Board members.

Healthwatch Rochdale’s success will be built on public trust and confidence. This will be sustained by being democratic, transparent, accessible and inclusive. Its respect and credibility is dependent on not being afraid to challenge or be challenged.

HEALTHWATCH ROCHDALE - YOU SAID ... WE DID ...

Diabetic Retinopathy Screening (DRS) You said ... Healthwatch Rochdale received feedback from the general public in relation to the DRS Service sites which revealed that the DRS Service had been removed from the Phoenix Centre in Heywood without patient consultation.

We did ... Healthwatch Rochdale raised a formal escalation with NHS England (Greater Manchester Area Team) around the feedback received from the general public. Healthwatch Rochdale independently facilitated a question and answer session with the NHS England (Greater Manchester Team) commissioners which included Audrey Howarth (NHS England), Dr Graham Wardman (Public Health) and Jane Pilkington (Public Health). Further information was gathered by NHS England commissioners through a patient survey and the decision was made to reinstate the DRS Service back into the Phoniex Centre.

Waiting times for the CAHMS service You said ... Information had been gathered relating to the waiting list duration for an appointment regarding the CAHMS service. Patients informed Healthwatch Rochdale they have been waiting for up to 14 weeks to be seen and still have had to have a response from the service.

We did ... Healthwatch Rochdale contact the CAHMS service and informed the duty manager of the information we had received. The duty manager informed Healthwatch Rochdale that the government guide lines state the current guide line are 18 weeks. He advised that the patient in question should ring the service up to discuss the issue further. Feedback from the mother of patient highlight that when she rang the service and highlighted the above issue an appointment was made for the service user for the following week.

Adult Care Safeguarding Telephone Number You said ... Healthwatch Rochdale received feedback relating to the Adult Care Safeguarding telephone number and findings showed that, on some occasions, people had experienced difficulty when trying to contact Adult Care directly on the specified number which is provided on their website. Further research gave Healthwatch Rochdale the knowledge that a small number of calls where taking up to 20 minutes to be answered when trying to make a safeguarding alert.

We did ... Healthwatch Rochdale raised the above incident and our own concerns with Rochdale council and asked that a formal reply was to be made to Healthwatch Rochdale within 20 working days in accordance with the statutory requirement. Changes were made to the way calls are dealt with by the adult care team and as a result: • Calls are being answered promptly within 4 minutes • Complaint rates have decreased as a result of calls being answered quicker • Abandoned call rate have dropped by approximately 40%

HEALTHWATCH ROCHDALE - YOU SAID ... WE DID ...

GP Feedback in the Rochdale Borough You said ...

Freedom of Information (FOI) Requests You said ...

Healthwatch Rochdale, over the past 12 months, have been receiving increased feedback relating GP surgeries in the Rochdale Borough. The issues ranged from appointment waiting times, staff attitudes, cleanliness and clinical care.

Service user and professionals call the Healthwatch Rochdale enquiry line asking around relating to the Pennine Acute Hospital Trust along with other Health and Social Care services with the Borough. Healthwatch Rochdale, due to it statuary requirements, is then tasked to find information around these issue to be able to provide accurate and relevant information.

We did ... Healthwatch Rochdale hosting 4 GP question and answer events across the Rochdale Borough. The events were held in each township of the Borough. There was a panel of representatives from the below organisations, on hand, to answer questions from the general public around GP services. • HMR CCG • Local Medical Committee • NHS England • Cabinet Members for Culture, Health and Wellbeing • Healthwatch Rochdale Healthwatch Rochdale will also inviting all the GP surgery’s to attend these events to ensure the voice of the patients is listened too. Everyone has a right to have a say in the level of care they receive, Healthwatch Rochdale gave patients the chance to be heard.

We did ... Healthwatch Rochdale have raised a number of information request with PAHT and HMR CCG regarding the following issues: • Agency Staff • Junior Doctor Strikes • Discharge Policy • AMPS Contracts • Ashbourne Nursing Home Healthwatch Rochdale was there able to give a clear and accurate response to the service user/ professional enquiry.

We can make a difference, but we can't do it without your feedback

Rochdale

Whether you’ve had a positive experience or there is room for improvement, your feedback can make a difference. Everyone who uses health and social care services has the right to expect a high standard of care and provision. In order to help those organisations achieve these standards, we need your help. That's why we actively encourage and welcome your feedback.

Rochdale

Pharmacy

Leave feedback er Rate this service provid

You can do this by logging onto our website to complete our online surveys or ring the office and speak to one of our team.

www.healthwatchrochdale.org.uk Telephone: 01706 249575 | Email: info@healthwatchrochdale.org.uk 6

Understanding NHS services Hospital treatment is free if you are ordinarily resident in the UK. If you are visiting England, or recently moved to England, please look up the relevant information about accessing the NHS as charges may occur. The services and treatments listed below are free to all in NHS hospitals. • accident and emergency services – but not emergency treatment once you’ve been admitted to hospital • family planning services – but not termination of pregnancy or infertility treatment • treatment for most infectious diseases, including sexually transmitted infections (STIs) • treatment required for a physical or mental condition caused by torture, female genital mutilation, domestic violence or sexual violence – this does not apply if you have come to England to seek this treatment

GP Services You have the legal right to choose a GP practice that best suits your needs. Try comparing GP practices according to facilities, services, access and performance before you decide. Ask friends, relatives and others you trust for their thoughts and recommendations.

NHS Pharmacy Services You can get free NHS prescriptions if, at the time the prescription is dispensed, you: • are 60 or over • are under 16 • are 16-18 and in full-time education • are pregnant or have had a baby in the previous 12 months and have a valid maternity exemption certificate (MatEx) • have a specified medical condition and have a valid medical exemption certificate (MedEx) • have a continuing physical disability that prevents you from going out without help from another person and have a valid MedEx • hold a valid war pension exemption certificate and the prescription is for your accepted disability • are an NHS inpatient •

You are also entitled to free prescriptions if you or your partner (including civil partner) receive, or you’re under the age of 20 and the dependant of someone receiving:

• Income Support • Income-based Jobseeker’s Allowance • Income-related Employment and Support Allowance, or • Pension Credit Guarantee Credit • Universal Credit and meet the criteria If you’re entitled to or named on: •

a valid NHS tax credit exemption certificate – if you don’t have a certificate, you can show your award notice; you qualify if you get Child Tax Credits, Working Tax Credits with a disability element (or both) and have income for tax credit purposes of £15,276 or less

• a valid NHS certificate for full help with health costs (HC2) For everyone else, Prescription costs apply: Prescription – £8.40 per item 12 Month Prepayment Certificate (PPC) – £104.00 3 Month PPC – £29.10

NHS Dental Services

For everyone else:

The NHS will provide any treatment that you need to keep your mouth, teeth and gums healthy and free of pain.

Emergency dental treatment – £19.70 This covers emergency care in a primary care NHS dental practice such as pain relief or a temporary filling

The NHS will not provide cosmetic treatment options such as teeth whitening, which you may want to make your teeth more attractive but which are not clinically necessary.

Band 1 course of treatment – £19.70 This covers an examination, diagnosis (including X-rays), advice on how to prevent future problems, a scale and polish if clinically needed, and preventative care such as the application of fluoride varnish or fissure sealant if appropriate.

Even where treatment is clinically necessary the dentist will offer you a treatment option that is clinically appropriate. If you choose to have alternative treatment options then you will have to pay privately for these You do not have to pay for NHS dental treatment if, when the treatment starts, you are: • aged under 18 • under 19 and receiving full-time education • pregnant or have had a baby in the previous 12 months

Band 2 course of treatment – £53.90 This covers everything listed in Band 1 above, plus any further treatment such as fillings, root canal work or removal of teeth but not more complex items covered by Band 3. Band 3 course of treatment – £233.70 This covers everything listed in Bands 1 and 2 above, plus crowns, dentures, bridges and other laboratory work.

• staying in an NHS hospital and your treatment is carried out by the hospital dentist • an NHS hospital dental service outpatient (however, you may have to pay for your dentures or bridges). You do not have to pay if, during the course of treatment, you or your partner, receive: • Income Support • Income-related Employment and Support Allowance • Income-based Jobseeker’s Allowance • Pension Credit guarantee credit • Universal Credit and meet the criteria or • you are named on or entitled to a valid NHS tax credit exemption certificate – if you don’t have a certificate, you can show your award notice; you qualify if you get Child Tax Credits, Working Tax Credits with a disability element (or both) and have income for tax credit purposes of £15,276 or less • you are named on a valid HC2 certificate You will be asked to show your dentist written proof that you do not have to pay for all or part of your NHS treatment. You will also be asked to sign a form to confirm that you do not have to pay.

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Understanding NHS services NHS Eye Test You qualify for a free NHS-funded sight test if: • you’re aged under 16 • you’re aged 16, 17 or 18 and are in full-time education • you’re aged 60 or over • you’re registered as partially sighted (sight impaired) or blind (severely sight impaired) • you’ve been diagnosed with diabetes or glaucoma • you’re 40 or over, and your mother, father, brother, sister, son or daughter has been diagnosed with glaucoma • you’ve been advised by an ophthalmologist (eye doctor) that you’re at risk of glaucoma • you’re a prisoner on leave from prison • you’re eligible for an NHS complex lens voucher – your optometrist (optician) can advise you about your entitlement Proving your entitlement to a free NHS eye test: When you go for your sight test, tell your ophthalmic practitioner that you’re entitled to a free NHS sight test. They will give you a form called GOS1 to fill in and sign. What if I’m not entitled to a free NHS eye test? If you don’t qualify for a free NHS sight test, you will have to pay for a private sight test. The cost of private sight tests varies, so it’s advisable to shop around.

Sexual Health Services Sexual health services are free and available to everyone regardless of sex, age, ethnic origin and sexual orientation. Who offers sexual health services and advice? • GPs • Contraception Clinics (also known as family planning clinics) • Sexual Health Clinics • Sexually Transmitted Infection (STI) Testing Clinics

• Genitourinary Medicine (GUM) Clinics • Pharmacies • Sexual Assault Referral Centres • Young People’s Services If you are not sure which services is right for you, call NHS 111 who will be able to advice you

NHS Continuing Healthcare NHS continuing healthcare is the name given to a package of care that is arranged and funded solely by the NHS for individuals who are not in hospital and have been assessed as having a “primary health need” If you are eligible, you can receive NHS continuing healthcare in a variety of settings, for example: •

In your own home – the NHS will pay for healthcare, such as services from a community nurse or specialist therapist, and personal care, such as help with bathing, dressing and laundry

• In a care home – as well as healthcare and personal care, the NHS will pay for your care home fees, including board and accommodation NHS continuing healthcare is free, unlike social and community care services provided by local authorities. If you have a disability or if you’ve been diagnosed with a long-term illness or condition, this doesn’t necessarily mean that you’ll be eligible for NHS continuing healthcare

NHS Funded Nursing Care NHS-funded nursing care is care provided by a registered nurse for people who live in a care home. The NHS will pay a flat rate contribution directly to the care home towards the cost of this registered nursing care. You may be eligible for NHS funded nursing care if: • you are not eligible for NHS continuing healthcare but have been assessed as needing care from a registered nurse • you live in a care home registered to provide nursing care

Rochdale NHS Choices provides an award-winning, comprehensive health information service with thousands of articles, videos and tools, helping you to make the best choices about your health and lifestyle, but also about making the most of NHS and social care services in England.

your health, your choices www.nhs.uk 9

Healthwatch Rochdale is your local health and social care consumer champion. We are here to make sure your views on local health and social care services are heard.

Telephone: 01706 249575

Email: info@healthwatchrochdale.org.uk We are here to help, so you can always talk to us

www.healthwatchrochdale.org.uk

NHS Personal Health Budgets Adults eligible for NHS Continuing Healthcare and children in receipt of continuing care have had a right to have a personal health budget since October 2014. Personal health budgets are one way to give people with long term health conditions and disabilities more choice and control over the money spent on meeting their health and wellbeing needs. A personal health budget is an amount of money to support the identified healthcare and wellbeing needs of an individual, which is planned and agreed between the individual, or their representative, and the local clinical commissioning group (CCG). It isn’t new money, but a different way of spending health funding to meet the needs of a individual Personal health budgets for people with learning disabilities Across England the NHS has already begun to offer personal health budgets and joint health and social care budgets to people with learning disabilities who have complex health needs or challenging behaviour. Personal health budgets offer a real opportunity to enable people with learning disabilities to live in their own homes or with their families, rather than in institutions. Since April 2015, all CCGs in England have been asked to develop plans for a major expansion of personal health budgets, for people with learning disabilities .

GP Referrals Access to NHS specialist treatment is via your GP and is based on need.You will need to see your GP if you wish to be referred to a specialist in a particular field If you ask your GP to refer you to a specialist, they will probably suggest that you try various tests or treatment options first to see whether your condition improves. You cannot usually self-refer to an NHS specialist, except when accessing sexual health clinics or treatment in an accident and emergency (A&E) department.

A specialist will only see you with a referral letter from your GP. The letter will give the specialist essential background information. If you wish to see a private specialist, you are still advised to get a referral letter from your GP. However, if you see a private specialist without a GP referral, your GP is not obliged to accept the specialist’s recommendations.

NHS Waiting Times Emergency treatment If you have chest pains and heart disease is suspected, you should be seen at a specialist (or rapid access) chest pain clinic within two weeks of being referred. Cancer When cancer is suspected, you have the right to be seen by a specialist within two weeks from your referral date. Most people referred like this don’t have cancer, but it’s important to see a specialist as soon as possible, so that a cancer diagnosis can be confirmed or excluded. Non-emergency treatment For non-urgent matters, you have the right to start treatment within 18 weeks from the date your GP, dentist or other healthcare professional refers you (unless you want to wait longer or waiting longer is clinically right for you). As well as deciding what health services a local community needs and providing funding for them, your local clinical commissioning group (CCG) is responsible for deciding whether or not which treatments are available on the NHS. If you think that you would benefit from a certain treatment, contact your GP or local CCG to check if it’s available on the NHS in your area.

MINOR EMERGENCY CARE Rochdale Urgent Care Centre (UCC)

If it's not a life-threatening emergency but you need immediate medical care or advice you can visit the Rochdale Urgent Care Centre (UCC). The centre is run by a team of experienced nurses, nurse practitioners and GPs who can treat illnesses, injuries and ailments that don't require an A&E department but can't wait for a GP or on-call doctor's appointment. The UCC is open 24 hours a day, seven days a week

Where we are NHS Heywood, Middleton and Rochdale CCG Number One Riverside, Third Floor, Smith Street, Rochdale, OL16 1XU

Telephone: 01706 377777 Rochdale Infirmary, Whitehall Street, Rochdale, OL12 0NB

www.hmr.nhs.uk

How to get in touch ... Telephone: 01706 652853

Your questions answered Can I Get Cosmetic Surgery on the NHS?

Can I See an Osteopath on the NHS?

In rare cases, cosmetic surgery may be provided on the NHS if it’s required to protect a person’s health. For example, the NHS might pay for: • a breast reduction operation if the weight of a woman’s breasts are causing her back problems • nose reshaping (rhinoplasty) if someone has breathing problems • pinnaplasty (in under 16-year-olds), which is surgical correction of ears that stick out

Osteopathy is a type of complementary therapy. Like all complementary therapies, osteopathy is not available on the NHS

To qualify for surgery on the NHS, you must meet specific guidelines set out by your local clinical commissioning group (CCG)

Can I Get Laser Eye Surgery on the NHS? Laser surgery is available on the NHS for eye conditions that, without treatment, can lead to loss of vision. However, it’s not available for conditions that can be treated successfully in other ways, such as refractive (focusing) errors. To qualify for surgery on the NHS, you must meet specific guidelines set out by your local clinical commissioning group (CCG)

Can I Get a Paternity Test on the NHS? No. Paternity tests aren’t available on the NHS.

Can I See a Chiropractor on the NHS? Chiropractic treatment is considered to be a complementary therapy, which means that it is not usually available on the NHS. Most people who have chiropractic treatment pay privately to see a chiropractor. You do not need to see your GP or get a referral letter before arranging an appointment for private treatment.

Can I Get Chiropody or Podiatry on the NHS?

Can I Get My Tattoo Removed on the NHS? Tattoo removal is rarely available on the NHS Treatment to remove tattoos is available at private clinics. You will have to pay for private treatment

Can I Get a Mole Removed on the NHS? It depends. The most important reason for having a mole removed is to rule out any cancerous changes. Your GP will refer you to a dermatologist (skin specialist) if they have concerns that your mole has any abnormal cells. If the dermatologist thinks your mole could have any abnormal or cancerous cells, they will remove the mole (in a procedure known as a biopsy) to check it under the microscope. In general, moles are not removed for cosmetic reasons. If you wish to have a mole removed for cosmetic reasons, then you would almost always need to have it removed privately and will be charged a fee

Which Travel Vaccinations are Free? Vaccinations for the following conditions are usually available free on the NHS: • Cholera • Diphtheria, polio and tetanus booster • Hepatitis A some combined vaccines, such as combined hepatitis A and B • Typhoid These vaccines protect against diseases which are considered to be the greatest risk to public health if they were brought into the country.

In most areas of the UK, chiropody is available on the NHS free of charge. If your condition is unlikely to affect your health or mobility, you may not be eligible for NHS treatment

Apply for a FREE European Health Insurance Card (EHIC) A valid European Health Insurance Card gives you the right to access state-provided healthcare during a temporary stay in another European Economic Area (EEA) country or Switzerland. This is free of charge. Beware of unofficial websites, which may charge if you apply through them. You can apply for or renew an EHIC using the official EHIC online application form

This can be found online at: www.ehic.org.uk 11

NHS Stop Smoking Services

Can I Get a Wig on the NHS?

Local stop smoking services are free Your GP can refer you, or call the free Smokefree National Helpline on 0300 123 1044 to make an appointment with an adviser.

Wigs are available from the NHS. However, patients will be charged for them, unless they qualify for help with charges.

Can I get Acupuncture from the NHS? Acupuncture is sometimes available on the NHS, most often from GPs or physiotherapists, although access is limited. Most acupuncture patients pay for private treatment. The cost of acupuncture varies widely between practitioners. Initial sessions usually cost between £35 and £60, and further sessions between £30 and £50.

Can I Get Free Liposuction on the NHS? As liposuction is usually a cosmetic procedure (used to improve your appearance), it is not normally available on the NHS. However, liposuction may be used by the NHS as reconstructive surgery to treat certain conditions. These conditions include: • Lymphoedema – a condition that causes excess fluid and chronic swelling in many parts of the body • Lipodystrophy Syndrome – where fat is gained in one area of the body and lost from another (a side effect of medicines that are sometimes used to treat HIV) • Lipoedema – a chronic condition that typically causes an abnormal build-up of fat cells in the legs, thighs and buttocks

Can I Get a Hearing Aid on the NHS? NHS hearing aids and new batteries are free. If you lose your hearing aid or damage it, you may be asked to pay towards the cost of repairing or replacing it. Getting a Hearing Aid Privately In the UK, all hearing aid dispensers must be registered with the Health & Care Professions Council (HCPC).If you decide to buy a hearing aid privately, make sure you consult a qualified registered hearing aid dispenser. They should have the letters RHAD (Registered Hearing Aid Dispenser) after their name.

Can I Access my Health Records Under the Data Protection Act 1998, you have a legal right to apply for access to health information held about you. This includes your NHS or private health records held by a GP, optician , dentist, or by a hospital. A health record contains information about your mental and physical health recorded by a healthcare professional as part of your care. If you want to see your health records, you don’t have to give a reason. Depending on which health records you want to see, submit your request in writing or by email to Your GP Surgery, Your Optician, Your Dentist or Your hospital trust’s health records manager or patient services manager.

• Gynaecomastia – where boys’ and men’s breasts swell and become larger than normal, often due to a hormone imbalance • Breast Cancer – a surgeon may use your own body tissue, including body fat, to construct a new breast after a mastectomy

NHS Choices provides an award-winning, comprehensive health information service with thousands of articles, videos and tools, helping you to make the best choices about your health and lifestyle, but also about making the most of NHS and social care services in England.

your health, your choices www.nhs.uk 12

Patient choice of GP practice Following changes to GP contracts, all GP practices in England will be free to register new patients who live outside their practice boundary area from January 2015. This means that you are able to join practices in more convenient locations, such as a practice near your work. The idea is to provide you with greater choice and to improve the quality of GP services. These new arrangements are voluntary for GP practices.

A good GP practice should provide the following to all patients: • A professional and helpful team of GPs, practice staff and other healthcare professionals. • A practice that is accessible to everyone and provides a comfortable and organised environment. • A flexible and efficient appointment booking system. • Assurance of systems to monitor and improve the safety and quality of care. • Appropriate, respectful and legal management of patient information. • A private consultation room that provides reassurance and builds a patient’s confidence and trust. • Opportunities for patients to get involved and have their say.

Patient involvement groups Most GP practices have patient involvement groups. These groups are made up of individual patients who take an active interest in patient healthcare and are sometimes known as Patient Participation or Partnership Groups (PPGs). The involvement groups can have many functions and each group and practice sets its own terms of reference. Groups can represent patients through collecting patient feedback, sharing best practice by working with other similar groups and working with the practices to improve patient services. They also help to run courses within the practice, volunteer support services and awareness events and provide newsletters and information directories. To find out about your local patient involvement group or to get one started you should ask at the reception desk of your practice.

Cancelling and missing appointments Please always try to let the GP practice know when you are unable to attend an appointment. It is your responsibility as a patient to cancel any appointment you have made in reasonable time so that another patient can benefit from the appointment slot.

Making an appointment

Did you know ...

you can book to see a GP or nurse at evenings, weekends and bank holidays? Patients registered with a GP surgery can access additional GP and nurse appointments from four hub locations across the borough at the following times:

6.30pm - 9pm weekdays 8am - 6pm Saturdays and bank holidays 10am - 1pm Sundays. To book an appointment please speak to your GP receptionist or ring the central booking line on 0161 763 8292. www.gpcareservices.co.uk/ thereforyou

Be polite to receptionists. They are busy people who often have to deal with unhappy patients. Being polite to them will encourage them to help you.

If you have a complaint or concern about your GP or Practice? First raise it with the staff member concerned or the Practice Manager. It may just be an issue of poor communication. Ask your practice for a copy of their Complaints process to follow. If you are not happy with how they respond to your concerns then you can write to NHS England and they will allocate someone to look into your complaint. Write to: NHS England, PO Box 16738, Redditch, B97 9PT. Tel: 0300 311 22 33 Email: england.contactus@nhs.net

GPs, GP Surgeries & Pharmacies

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EMERGENCY DENTAL TREATMENT The Dental Access Centre, Rochdale

The Dental Access Centre in Rochdale provides emergency dental treatment to patients who are in acute pain. Patients need to make an appointment by telephoning the centre on the number below. If you go to the centre without an appointment you will not be treated.

Telephone: 01706 676367 Dental Access Centre, 90 Whitehall Street, Rochdale OL12 0ND 17

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MOBILE EYE TESTS If you qualify for a free NHS sight test, you may be entitled to NHS-funded mobile services where the ophthalmic practitioner comes to visit you:

At Home At a Residential or Care Home At a Day Centre Call 111 to find out who provides mobile sight tests in your area 18

Your right to social care and support Local authorities have a duty to assess anyone who appears to have care and support needs. Your local authority should: • assess your needs and give you advice, whatever your financial circumstances

Your care plan should be individual to you, and you should be allowed to have as much involvement in the development of your plan as you wish.

• provide information about services and support options available to you in your area

Your care plan should help you to:

• give you a carer’s assessment if you are an unpaid/ family carer

• have as much control over your life as possible

The assessment by the local authority is important because it helps them work out what your difficulties are and what services will help you most.

• participate in society on an equal level, with access to employment and a family life • have the best possible quality of life keep as much dignity and respect as possible

Often, only minor assistance is needed – such as meals on wheels and help with washing or dressing, yet these services could make a big difference to your life

Understanding the national eligibility criteria for care and support?

If your local authority decides you are eligible for social care support, they will carry out a financial assessment to determine how much you will need to pay towards your care, if anything.

The eligibility threshold for adults with care and support needs is based on identifying how a person’s needs affect their ability to achieve relevant outcomes, and how this impacts on their wellbeing.

If you are assessed by social services and are found to be eligible for support, the next stage is to draw up a care and support plan, or in the case of a carer with eligible needs, a support plan.

Local authorities must consider whether the person’s needs:

What is a Care Plan?

• make them unable to achieve two or more specified outcomes

A care plan (sometimes called a care and support plan, or support plan if you’re a carer) sets out how your care and support needs will be met. You should be fully involved in the preparation of your care plan, and you and anyone else you request should also get a written copy. The care plan must set out: • the needs identified by the assessment • whether, and to what extent, the needs meet the eligibility criteria • the needs that the authority is going to meet, and how it intends to do so • for a person needing care, for which of the desired outcomes care and support could be relevant •

for a carer, the outcomes the carer wishes to achieve, and their wishes around providing care, work, education and recreation where support could be relevant

• the personal budget • information and advice on what can be done to reduce the needs in question, and to prevent or delay the development of needs in the future

• live independently

• arise from or are related to a physical or mental impairment or illness

• as a result of being unable to meet these outcomes, there is likely to be a significant impact on the adult’s wellbeing

An adult’s needs are only eligible where they meet all three of these conditions.

The specified outcomes measured include: • managing and maintaining nutrition, such as being able to prepare and eat food and drink • maintaining personal hygiene, such as being able to wash themselves and their clothes • managing toilet needs • being able to dress appropriately, for example during cold weather • being able to move around the home safely, including accessing the home from outside • keeping the home sufficiently clean and safe

Local authorities do not have responsibility for providing NHS services such as patient transport, but they should consider needs for support when the adult is attending healthcare appointments. The local authority should not refuse to meet eligible needs on the grounds of cost, although if there is more than one option, it is allowed to choose what it believes is the most cost effective one. If your needs do not meet the national eligibility criteria, the local authority still has to give you information and advice on what support might be available in the community to support you

• being able to develop and maintain family or other personal relationships, in order to avoid loneliness or isolation • accessing and engaging in work, training, education or volunteering, including physical access • being able to safely use necessary facilities or services in the local community including public transport and recreational facilities or services • carrying out any caring responsibilities, such as for a child

Instream Partnership

Direct Payment Support Service

If you have been assessed as needing support from your local authority or health authority you have the right to a direct payment this lets you be in control of the support you need

Our service Explains all the options available to you Helps you choose how your care and support is arranged and provided. Helps you find and employ your own choice of carer or care agency Manages your account for you so you don’t have to worry about the paperwork

Request a

FREE

consultation with one of our specialist advisers

To find out more please call

01706 642 196 M: 07950 107 307 or email us on: office@instream.org.uk

Visit our website: www.instream.org.uk

Supporting disabled people to live independently

Instream Partnership |1 Belfield Lane | Rochdale | OL16 3AY 20

What is social care Many people’s first impression or thoughts of social care might be a residential care home. In fact, there’s a wide variety of social care services available and most people will be able to have care provided in their home. The kind of social care support you can get depends largely on your needs. This means the type of condition you have, or the severity of your disability. For example, if you have trouble walking, you may simply require some equipment to help you remain mobile and independent. But if you develop a condition that seriously affects your mental capacity or your ability to move and look after yourself, you are likely to need a much wider range of social care services. It is worth taking time to think about your specific needs and what you think you might need to help you achieve the best quality of life you can.

Help in your home

Equipment to enhance your independence

Your local authority will be able to provide you with information and advice on what services are available in your local area.

The ability for you to remain independent sometimes hinges on small factors and tools, such as a jar gripper (to help you remove lids) or ways to raise your seat (so that you can get up more easily). Equipment can also help with weightier issues, for example, hoists to help people with mobility problems get on and off chairs or toilets, or in and out of the bath or bed. The equipment you may be able to access could include monitoring devices that check whether you have left the house if you have a condition, such as dementia, that causes confusion and wandering.

Rochdale Stay Well Whether you just need a little bit of help to manage at home or you have more complex needs, our Rochdale Stay Well service will provide you with information and advice and details of services available to you. • Access advice and information on care and support services that are available in Rochdale. • Check out services and equipment which could help you remain independent. • Get information and tips on how you can improve your health and wellbeing. • Learn more about what facilities are available locally to help you get out and about. • Complete a questionnaire to see if you can receive care and support from adult care or other support services • Complete a carers' assessment to see what support you can receive to help you in your caring role • Understand charges in adult care services, and use an online financial calculator to find out how much financial support you may be able to receive to help pay for adult care services.

www.rochdale.gov.uk/health-and-wellbeing 21

You may want to have someone who can come to your home and give you the support you need to live your life. This can include help with tasks such as getting dressed, help with using the toilet, washing, preparing and eating food, cleaning and laundry, getting out and about, and taking part in leisure and social activities. Find out more about homecare. If you are unable to manage in your home, even with help and assistance, you may need to consider whether you should move to a care or nursing home.

Community support and activities Some social care services can be provided to help you continue to play an active role in your community and to get out and about and do the things you want to do. For example, you may want to work or to partake in religious or cultural events such as a festival or a sports match. Social care services may be able to support you in a wide range of ways to enable you to continue to do these things, for example a community transport service. Your local authority will be able to provide you with information and advice on what services are available in your local area.

Day centres Day centres provide meals and an opportunity to socialise and do activities that might not be available at home and may provide respite for Family Carers Your local authority will be able to provide you with information and advice on what services are available in your local area.

Adaptations to your home A common way that social care can support ill or disabled people to live independently at home is simple adaptations to the home. If you have difficulty living at home because of your condition, it is often a better option to improve your home than to move somewhere new. For example, depending on your condition, you might be able to get lowered kitchen surfaces and storage, wider doorways to accommodate wheelchairs or walking frames, or improved flooring to prevent trips and falls. Your local authority will be able to provide you with information and advice on what services are available in your local area.

Residential care If living at home is no longer a realistic or practical option, you may want to consider residential care. There are many different types of ‘residential care’ – it may mean a permanent move into a care home for older people, or it could be a stay in a home for younger adults with disabilities, or a home for children. Residential care may be privately owned, or run by a charity or the local authority. The main types of residential options are: • Residential care homes • Residential care homes with nursing care • Extra care and sheltered housing • Supported living • Retirement villages Deciding on a long-term stay in residential care is a significant decision financially, practically and emotionally. You will need to think about your own preferences and decide what services will meet your needs now, as well as being flexible enough to take account of your future care needs. It is not always an easy decision. Independent advice can be important in helping you make the right decision, taking into account all the important factors.

Some people may find that an advocacy service can help them exert their rights, particularly if you have a disability and you believe you are treated unfairly. An advocacy service can act as a champion to ensure you get fair and equal treatment and access to services.

Support for carers If you look after a person who is disabled, has a longterm health condition or is elderly and frail, you are a carer. Carers can get help with their caring role, and by enabling the person they care for to get the support they need, they can make their own life easier. For example, it’s important that carers have time for themselves, and one of the best ways to arrange breaks from caring is to ensure that you have had a carer’s assessment. This will help identify how substantial and demanding your caring is and how much support you are likely to need.

Other care support You may also want to think about whether you need healthcare support if you have care needs relating to an ongoing health condition. If this is the case, then it is worth considering whether the NHS can offer any treatment, medical equipment or support that can help you live more fully with your condition

Your local authority will be able to give you details of information services they commission locally. Many local and national charities will also be able to provide information and advice.

Care and rehabilitation which exceeds national standards and always places the client at the centre of everything we do

Financial support If you are in need of social care you may be able to get information and advice on how to cover the additional living costs you may incur. For example, you may be able to access certain financial benefits for daily living, or be able to access funding from charities to cover the costs of expensive equipment. Your local authority should be able to talk you through some of these money matters as part of your social care assessment.

Information & advisory services and advocacy People who need care may have difficulty in being able to exert their rights, get the services they need and are entitled to, or simply not know or understand what is available to them. Information and advice are often a key part of any care assessment that your local authority undertakes. This information could go a long way to helping you get the support you need. Charities are another great source of social care information – particularly those associated with conditions, such as the Alzheimer’s Society, Mind, or Scope, but also those related to different aspects of care, such as Carers UK or Independent Age.

COMPLEX

CASE MANAGEMENT

We specialise in providing services to clients throughout the North West who have sustained serious injuries including acquired brain injury, spinal injuries and orthopaedic injuries including amputation.

BESPOKE CARE Co-ordinating the provision of specialist intervention such as PACKAGES Psychology, Physiotherapy, Occupational Therapy, Speech AND CASE and Language Therapy MANAGEMENT Talk to us If you would like to ﬁnd out SERVICES more about our service FOR CLIENTS and how we can help WITH COMPLEX 0161 762 1421 HEALTH NEEDS www.complex-case.com Complex Case Management | Phoenix House |100 Brierley St | Bury | BL9 9HN 22

Recognising mental health and support Mental health, emotional wellbeing and resilience is all about how we cope with what life throws at us. It concerns the way we feel about ourselves, conduct relationships, handle stress or deal with loss.

• More than half of those with a common mental health problem have both depression and anxiety. • There are approximately 570,000 people with dementia in England, a figure that could double in the next 30 years. •

Nearly 850,000 children and young people aged five to 16 years have a mental health problem – about 10% of the population. Fewer than one in 10 accesses treatment.

Common mental health problems such as anxiety, depression, panic disorders, phobias and obsessive compulsive disorder can cause great emotional distress, and can affect how you cope with day-to-day life and your ability to work. Less common conditions, such as psychosis, can make you experience changes in thinking and perception severe enough to significantly alter your experience of reality. These conditions include schizophrenia and affective psychosis, such as bipolar disorder, and can have the same lifelong impact as any long-term physical condition. Admitting you are struggling does not mean you are “mentally ill”, that doctors will automatically put you on medication, or you will have to immediately tell your employer you are mentally unwell.

Rochdale District Citizens Advice Bureau

You should make an appointment to see your GP if you’ve been feeling depressed for a few weeks or your anxiety is having an impact on your daily life, such as stopping you from going to work or shopping. Mental health services are free on the NHS, but you will usually need a referral from your GP to access them.

Are money worries affecting your Mental health? If you have financial worries it can really start to impact on the way you feel. Do you regularly lay awake in bed at night worrying how you’re going to pay your bills? Are you feeling tired or lacking energy because worries about money have got you down? Are you having trouble relaxing because of worries about money? Do you feel anxious about answering the phone or opening the post because it might be about your debts?

L BEING EL

recoveryrepublic Wellbeing Centre

Call the CASB Advice Line Monday to Friday - 10:00am to 4.00pm on 03444 889 622 or visit www.rochdalecab.org

How your GP can help

The Citizens Advice Rochdale District Advice Line service helps people to resolve their problems. We are equipped to deal with any issue, spanning debt and employment to consumer and housing plus everything in between.

Even if you need professional help, there are choices you can make along the way. Mental illness is treatable and, with appropriate support and treatment, people do recover. Many move on with their lives and are able to care for their family, contribute to the local community, and get back into employment or training.

OOD

At least one in four people experience a diagnosable mental health problem in any one year, and one in six experiences this at any one time.

Mental health facts

Many issues can be managed without the help of a GP by using the variety of sources of help now available, whether it’s through books, local organisations or online.

Good mental health and resilience are fundamental to good physical health, relationships, education and work, as well as being key to achieving our potential.

IN H E

We are here to help and provide support for people of all ages. Any questions? Great! Please contact us:

Tel: 01706 622722

E-mail: info@recoveryrepublic.co.uk 63-65 York Street | Heywood | Lancashire | OL10 4NR

Rooms for Hire

Meeting roo available at com facilities are mpetitive rat es for business me Refreshments etings. /buffet are available.

www.recoveryrepublic.co.uk

Do you suffer with anxiety or panic attacks when you think about your financial situation? Do you often shop or spend excessively to feel better, but have feelings of guilt or regret afterwards? Are you drinking more alcohol to help you cope with the stress of debt? Are you feeling low or tearful when you think about your financial situation? Do you find you’re irritable, easily annoyed or lose your temper more often, or more quickly, when you get stressed about money? If you have answered yes to any or most of these questions then it is time to face your fears and seek help on getting advice on how to prioritise your debts. Citizens Advice Bureau has lots of information on sorting out debt on its website in the section on Help with debt.

Five steps to mental wellbeing Evidence suggests there are five steps we can all take to improve our mental wellbeing. If you give them a try, you may feel happier, more positive and able to get the most from life Connect – connect with the people around you: your family, friends, colleagues and neighbours. Spend time developing these relationships. Learn more in Connect for mental wellbeing. Be active – you don’t have to go to the gym. Take a walk, go cycling or play a game of football. Find an activity that you enjoy and make it a part of your life. Learn more in Get active for mental wellbeing. Keep learning – learning new skills can give you a sense of achievement and a new confidence. So why not sign up for that cooking course, start learning to play a musical instrument, or figure out how to fix your bike?

Other useful organisations include:

Give to others – even the smallest act can count, whether it’s a smile, a thank you or a kind word. Larger acts, such as volunteering at your local community centre, can improve your mental wellbeing and help you build new social networks.

Tel: 0300 500 5000 • www.moneyadviceservice.org.uk

Be mindful – be more aware of the present moment, including your thoughts and feelings, your body and the world around you. Some people call this awareness “mindfulness”. It can positively change the way you feel about life and how you approach challenges.

The charity Mind has a section on its website called Money and Mental Health, which includes advice on how to manage debt.

Tel: 0808 808 4000 • www.nationaldebtline.org

Tel: 0800 138 1111 • www.stepchange.org

Rochdale and District Providing Information and support to empower anyone experiencing a mental health issue We are focused on wellbeing and recovery, supporting people to lead fulfilling lives. Our services are designed to meet the needs of different people in different ways.

General Information Helpline:

0800 107 0729 or 01706 752338

www.rochdalemind.org.uk

Rochdale Boroughwide User Forum

RBUF

( (01706) 521 279 ď&#x192;ź www.rbuf.org.uk 142 Drake Street, Rochdale, OL16 1PU

Letâ&#x20AC;&#x2122;s talk about mental health RBUF is a service user led charity supporting people with lived experience of mental health issues in the Rochdale Borough. Through our Voice Programme we speak to people who use mental health services about their experiences, and feed this back to service providers and commissioners so that they can design and deliver services that meet the needs of the local population. We attend many meetings relating to mental health services, and we hold monthly Open Forum meetings in Heywood, Middleton and Rochdale providing information and consultation.

Additionally we have a range of volunteering opportunities within the organisation. and hold a number of service user led wellbeing activity groups including singing, poetry, Five Ways to Wellbeing Chat and craft. Service users are involved in the decision making and running of the organisation through a number of involvement group meetings. Join our wellbeing community! Just pop in for a chat Monday to Thursday 9am to 4pm. We also offer hotdesk opportunities to partner organisations and reasonably priced room hire.

Some of our partners!

Rochdale Community Development Worker: adrian.palmer@lgbt.foundation 07739 756178 Manchester Office 0345 3 303030 info@lgbt.foundation. www.lgbt.foundation 5 Richmond Street, Manchester, M1 3HF

The LGBT Foundation is a national charity delivering a wide range of services to lesbian, gay, bisexual and trans (LGBT) communities. We believe in a fair and equal society where all LGBT people can achieve their full potential. We are passionate about the work we do with LGBT communities and we want to be as inclusive as possible to ensure LGBT voices are heard and their needs are met. In Rochdale, we have a Community Development Worker supporting people across Heywood, Middleton & Rochdale who can offer that local support and advice. There are a number of activities happening locally such as Drop-in/ Advice Surgeries, Coffee Mornings, and Social Activities.

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Rochdale and District

We're h make s ere to one ha ure no a ment s to face al h problemealth alone

Providing Information and support to empower anyone experiencing a mental health issue

We are focused on wellbeing and recovery, supporting people to lead fulfilling lives. Our services are designed to meet the needs of different people in different ways.

Wellbeing Services We understand the need for a holistic approach to recovery. Relaxation | Holistic Therapies | Tai Chi Relaxation | Day Light Therapy Lamp | Creative Writing

Support Groups and self-help Talk to others who know what youâ&#x20AC;&#x2122;re going through. We provide support groups around anxiety and depression, short courses, social cafes, sports and physical activities.

Dementia Family Link (SHIFA) This service aims to empower and support individuals and families living with dementia from all backgrounds to access appropriate services and support at the right time.

(ROCAF) Offenders with Mental Health Issues The ROCAF Project (Rochdale Community and Family Support for Offenders with mental health problems) focuses on the mental health needs of people who have come in contact with the criminal justice system.

Counselling Professional counselling one to one. Late nights Tuesday.

BME Health & Wellbeing Actively helping to facilitate more effective recovery pathways for BME communities and individuals and supporting them to move on in their recovery.

Growth Project/Compleat CafĂŠ Projects The Growth project aims to promote good mental and physical wellbeing through outdoor activity in a green environment. The Compleat projects provide work/life skills and training opportunities in a supportive environment.

Advocacy Services Supporting people to express their views and concerns, helping them to access information and services, to defend their rights and to explore their choices and options. We aim to promote self advocacy through all of our work. For direct referrals contact 01706 752344. General Information Helpline:

0800 107 0729 or 01706 752338

Open Mind Gateway The Open Mind Team is your first point of contact for all our services ; you can refer yourself or be referred by a health professional anytime you feel like you are experiencing a mental Health issue. For more information please contact

01706 752352 or email: info@rochdalemind.org.uk

Rochdale and District Mind The Mind Wellbeing Centre 3-11 Drake Street Rochdale OL16 1RE Monday-Friday: 9.00am-5.00pm

www.rochdalemind.org.uk

Rochdale Mind Registered in England. Charity No. 519916.

Support for carers There are 6.5 million carers in the UK which is one in 10 of the population. Ask for a Carers’ assessment

Your decision to be a carer

The Care Act 2014 makes carer’s assessments more widely available to people in caring roles Local authorities now have a legal duty to assess any carer who requests one or who appears to need support

When your carer’s assessment is done, no assumptions should be made about your willingness to be a carer. This can be a very sensitive area, because many of us feel that we have a duty to those we care for. We sometimes rule out other options because we feel we have no choice.

If you provide care and support to an adult friend or family member, you may be eligible for support from your local council. This support could include being offered money to pay for things that make caring easier. Or the local authority might offer practical support, such as arranging for someone to step in when you need a short break. It could also put you in touch with local support groups so you have people to talk to. A carer’s assessment is a discussion between you and a trained person either from the council or an organisation working on behalf of the council. The assessment will consider the impact the care and support you provide is having on your own wellbeing, as well as important aspects of the rest of your life, including the things you want to achieve day-to-day. It must also consider other important issues, such as whether you are able or willing to carry on caring, whether you work or want to work, and whether you want to study or do more socially. A carer’s assessment looks at the different ways caring affects your life, and works out how you can carry on doing the things that are important to you and your family. It covers your caring role, your feelings about caring, your physical, mental and emotional health, and how caring affects your work, leisure, education, wider family and relationships. Your physical, mental and emotional wellbeing should be at the heart of this assessment. This means that you can tell the council how caring for someone is affecting your life and what you want to be able to do in your day-to-day life. A carer’s assessment should also look at your own interests and commitments to see if and how they are disrupted by your role as a carer. One of the most important parts of your carer’s assessment will be a discussion about your wishes concerning going to work, training or leisure activities.

You have the right to choose: • whether to be a carer at all • how much care you are willing to provide • the type of care you are willing to provide When assessing your needs, social services must consider whether your role as a carer is sustainable. The assessment is about your needs and therefore you should: • have a reasonably detailed discussion about all the matters relevant to you • have the assessment in private if you want to, at a convenient time and place for you • get relevant information, including about welfare benefits you could claim and details of other services • have a chance to identify the outcomes that you want; any services should be appropriate for you and meet your needs • be given flexibility and innovation in identifying services that may meet your needs • have an opportunity to give feedback about the assessment

Request your Carer’s assessment You can request a carers assessment by contacting Adult Social Care Team Lancashire County Council Tel: 0300 123 6720 Visit: www.lancashire.gov.uk Alternatively, if the person you care for is being assessed by a social care practitioner, speak to them about how you can have your needs assessed and they will be able to offer you information and advice about this.

L BEING EL

Wellbeing Centre

OOD

recoveryrepublic IN HE

Welcome to the Recovery Republic ...

Rooms for Hire

Meeting room facilities are available at competitive rates for business meetings. Refreshments/buffet are available.

We are a wellbeing centre based in the centre of Heywood. Our overall aim is to promote the well-being and health of our local community. Our mission is to promote well-being every step of the way.

Activities and Services ... We provide a vast range of clinical and peer supported activities and services including • Counselling • Befriending • Mental Health Assessments • Drug and Alcohol Support Services • Educational • Social • Therapeutic and Developmental Promoting health and wellbeing for people, primarily Heywood residents, in recovery (i.e. post treatment).

Contact Details ... We are here to help and provide support for people of all ages. Any questions? Great! Please contact us:

Tel: 01706 622722

E-mail: info@recoveryrepublic.co.uk 63-65 York Street | Heywood | Lancashire | OL10 4NR

www.recoveryrepublic.co.uk

Background ... Recovery Republic officially opened its doors on 24th July 2012 and is the brainchild of Dr Michael Taylor, Heywood GP (York House Surgery) and is a unique project recognised as a beacon of innovation in recovery and rehabilitation interventions supporting people with dual diagnosis of mental health and substance misuse at a specialist designed/purpose built Centre at 63-65 York Street, Heywood and is open to all members of the community. The Republic is run largely by volunteers, who if they wish, with experience and further learning can progress towards Citizenship of the Republic. The building was completely refurbished 2011-2012 and has numerous rooms available including a large activity room. We also have a fully fitted commercial kitchen and refectory which serves healthy meals and is friendly and inviting.

Recovery Republic is a CIC (community interest company) a non-profit organisation. Company number: 07702372. 28

Safety advice to help independent living Advice and support can often help people live independently in their own home. Here are some tips to help keep yourself, and those you care for, safe. Help to Prevent Falls Taking some simple steps can reduce the chances of falls and help to keep you independent at home. Take care of yourself: • Keep active – this will help to improve your balance. •

Think about your footwear – shoes and slippers that fit well will help you to stay upright and move around more confidently (avoid high heels, thick soles and sandals).

• Talk to your doctor or pharmacist about your medication – if you believe that your medication is affecting your balance. • Eat healthily – foods rich in vitamin D and calcium (like dairy products and canned fish) can help keep your bones strong. • Have ear and eye checks – being able to hear and see what is happening around you can help you to adapt to different situations.

• Tell your doctor, care worker or family if you have had a fall – to help put things in place to reduce the risk of you having another fall.

Check Your Home is Safe • Keep a look out - get things fixed that could cause you to get hurt eg. frayed carpets, trailing cables or leaves on your doorstep. • Light up - try to avoid walking around in the dark when you can't see what is around you. • Floors and stairs - keep walkways clear of clutter, have cables fixed tightly to walls and have hand rails securely fitted to walls. You may also want to consider whether you need non-slip mats under rugs. • Use steps, not chairs - when you need to reach to high shelves or to change a light bulb, or see if someone else can help you. • Pets - think about attaching a bell to your pet's collar to help you know where they are when you are both moving around.

Think about others who may need help You may care for family members or speak to a neighbour once in a while, have a think about hazards they may face when undertaking day to day tasks and where you might be able to support them to stay safe – through doing something yourself or finding support for them. Some simple things to think about are: • How do they get to and from appointments eg eyetests, doctors? • Is anyone checking for / reducing hazards in and around their home eg sweeping leaves from walk ways? • Are there any tasks that they do which puts them at risk but that you could support? eg. putting their bin out or walking to shops when the ground is wet or icy?

Asking for help If you, or people that you look after, need support to live at home, you can contact Adult Social Care Team Lancashire County Council Tel: 0300 123 6720 Visit: www.lancashire.gov.uk for information on how you can access support or request an assessment.

Living with a disability Living with a Disability Disabled people are often talked about as though they form one group. But every disabled person faces different challenges and health conditions. The Equality Act 2010 defines a disabled person as anyone who has a physical or mental impairment that has a substantial and long-term adverse effect on his or her ability to carry out day-to-day activities. These impairments include: • Loss of limbs • Multiple Sclerosis • Heart disease • Down’s Syndrome • Learning difficulties • Mental health problems, such as depression and anxiety

It’s against the law for anyone to discriminate against you because of your disability. This means that you’re entitled to fair treatment in the workplace when it comes to recruitment, promotion and pay. It also means that service providers, such as shops, post offices, leisure facilities and places of worship, are legally obliged to ensure that you can reach them. At first, you may feel confused, depressed or anxious about your life in the future. Often, newly disabled people shy away from organisations that might help them, but contact with people who face similar challenges is really important.

Older people are more likely to develop a disability and most disabled people are adults. More than 11 million people in the UK are disabled, around 6% of whom are children. More people are living with a disability now than in the past because we’re living longer, and improved medical treatments are enabling more people to manage longterm health problems. Disabilities of any kind present challenges, but this doesn’t mean that life with a disability can’t be fulfilling. For most people, a fulfilling life means having control over their day-to-day activities and being able to choose how they live. More than 1 million disabled people live alone in the UK, and many more lead independent lives with help. For a lot of people, independent life also means being employed. Half of the UK’s disabled people are in jobs, but it should be more. Only 17% of disabled people are born with their disability. Most disabled people have had to adjust to their disability as adults. If you become disabled through accident, illness or a deteriorating medical condition, life will change significantly. But with the right support, you can often continue to live in your own home, remain in employment and enjoy an independent life. Disability will inevitably bring new challenges, but it should never stop you living a happy fulfilling life.

Planning for your future care needs Care has never been free and everyone should think about the care they might need in the future. The long-term costs of care can be significant, and while none of us like to think that we will become old, ill or disabled, it does happen. Likewise, if you’re the parent of a disabled child, planning their future care and how it will be funded is vital Will the NHS pay for my long-term care? Long-term care is sometimes provided and funded by the NHS. If it isn’t funded by the NHS, it may be provided by your local authority. Depending on your financial circumstances, you may have to pay for some or all of the care you receive. You can have an assessment to determine whether you are entitled to NHS-funded care and, if not, how much you will pay towards your care.

NHS continuing healthcare Some people with long-term complex health needs qualify for care arranged and funded solely by the NHS. This is known as NHS continuing healthcare.

NHS-funded nursing care If you do not qualify for NHS continuing healthcare, but you have been assessed as needing care from a registered nurse, you may receive NHS-funded nursing care.

Local authority services If you are not entitled to care funded by the NHS, or only part of your care is funded by the NHS, your care may be provided by your local authority. Local authorities are allowed to charge for the services they provide and most of them do so The cost of your care will vary depending on its type, intensity, specialisation, location and duration. For example, a place in a residential care home will cost hundreds of pounds a week.

Deferred payments if you are unable to pay for care services Care home fees are a big financial commitment, and the decision to go into a care home is often made at a moment of crisis or urgency, such as when being discharged from hospital. This can make finding the money to pay for fees (usually several hundred pounds a week) challenging for people funding their own care. In particular, if you own property outright but have little in the way of savings, you may be expected to fund your own care but have little immediately available money to pay for it. Some people going to stay in a care home for a long time find that they have no option but to sell their property to pay the care home fees.

Your council may be able to help you if you are at risk of having to sell your home. Where there is a delay in selling the property, or you don’t want to sell the property immediately, you may be eligible to have your care fee payment “deferred”. This is where the local authority helps you to pay your care fees temporarily, and you repay the costs to the local authority at a later date. If the local authority agrees to the deferred payment and pays the care home fees, it will take payment from the money raised once the property is sold. This can be: • during your lifetime if you choose to sell your home • once you die, the local authority can be repaid from your estate All councils must offer people the chance to defer payment if they meet a set of eligibility criteria. A deferred payment scheme is only available if you don’t have enough income to cover your care home fees, and you have less in savings than £23,250. In these circumstances, the savings don’t include the value of your property, but does include money in bank accounts. The local authority will put a “legal charge” (similar to a mortgage) on the property and will then pay the remaining care fees in full. You will then be assessed to see whether they are able to pay a weekly charge to the authority. Your ability to pay is based on your income less a set “disposable income allowance” (currently £144 per week). Before considering deferred payments, you should look into whether the property will or won’t be counted in how your capital is calculated. For instance, it may be disregarded because your partner still lives there, and if it is a deferred payment agreement wouldn’t be necessary. It’s wise to get independent financial advice before agreeing to a deferred payment, and it’s worth bearing in mind that choosing deferred payments can impact on some welfare benefits.

As an alternative, you may be able to enter an “equity release scheme” with a financial organisation. Equity release can pay for the fees from the value of property you own. However, you should consider which of these options best meets your needs, and what the overall costs to you will be.

How your local authority can help with planning your care The Care Act 2014 makes clear that local authorities must provide or arrange services that help to prevent people developing care and support needs, or delay people deteriorating to the point where they would need ongoing care and support. Even if you don’t want or need financial assistance with your care, your local authority can still help you plan your care, so it is worth contacting the adult social services of your local council to find out the options available to you and your family. The sooner you ask for an assessment, the sooner that plans for your care can be made. These plans should include what should be done in the event of an emergency.

Local authorities have to help people get independent financial advice, to enable planning and preparation for future care costs. This encompasses a range of services from generic sources of information and advice, such as websites or helplines, to tailored advice relating to specific financial products, which can only be provided by a regulated financial advisor. Some of these services may charge a fee

Advice on paying for care The Money Advice Service: www.moneyadviceservice.org.uk offers information on paying for care or the option to speak to an online adviser. You can call the Money Advice Service on 0300 500 5000. The Society of Later Life Advisers: www.societyoflaterlifeadvisers.co.uk can also help you find advice on how to make financial plans for care in your old age.You can call the Society of Later Life Advisers 0333 2020 454

Each year, thousands of people are told they have to self-fund their own long term care.

DAVID GLENN

Some self-funding options are quite straightforward, while others are much more complicated. A specialist care-fees adviser will help you to compare and assess all your options before deciding which one is right for you.

 Investing to pay for care  Long term care annuities the equity in your home**  Releasing **This is a lifetime mortgage or home reversion plan.

They will also be able to explain all the costs and risks involved with each option and should be able to help with other things too, like arranging your Will or a Lasting Power of Attorney.* *Will writing and Powers of Attorney involve the referral to a service that is separate and distinct to those offered by St. James's Place and are not regulated by the Financial Conduct Authority.

Contact David Glenn Dip PFS your local

Society of Later Life Adviser to make a personal appointment or visit

www.sjpp.co.uk/davidglenn Tel: 01942 236500

ACCREDITED LATER LIFE ADVISER

To understand the features and risks associated with such products, please ask for a personalised illustration.

 Preserving your capital  Safely passing on your wealth you & your Estate  Protecting The value of an investment with St. James's

Place will be directly linked to the performance of the funds you select and the value can therefore go down as well as up. You may get back less than you invested.

Mob: 07831 487332 Email: david.glenn@sjpp.co.uk David Glenn represents only St. James's Place Wealth Management plc (which is authorised and regulated by the Financial Conduct Authority) for the purpose of advising solely on the Group's wealth management products and services, more details of which are set out on the Group's website www.sjp.co.uk/products.

Choosing the right home care agency If you find it difficult to carry out personal care routines – such as washing or dressing – home care services can provide the extra support that you need. Home care services (also known as domiciliary care) provide carers or personal assistants who can visit you at home to help with a wide range of tasks If you are considering using a home care agency Here is a list of questions you should ask a home care agency; ensure you get all the answers that you need.

About the carers • Will I have a regular carer? • What will happen if my regular carer is off sick? • What happens if a carer is unable to get to me because of adverse weather conditions or a traffic accident? • How many different carers are likely to visit me? • What sort of training do the carers receive? Do they have an induction period? How often is their training updated? • What qualifications do they have? • Will carers keep written records of the care that has been given, and accurate timesheets for me to sign? • Can copies of the records be sent to me if I want them?

About your needs • How will you match the most suitable carer to my needs?

Leading Quality Care

Try us for

FREE

Committed to providing the highest standard of care for all our customers enabling them to enjoy life to the full and to live safely at home We are here to help with a full range of social and health care services in your home and community including:

• • • • •

Specialist Dementia Care Help with Medication 24 Hour Live in Care Pet Care Services Personal Assistant Services

• • • • •

Personal Care End of Life Care Domestic Services Carers Breaks Hospital Discharge

If you are looking for consistent and excellence in care or you are unhappy with your present provider why not take advantage of our special offer of 2 hours of free care in your home Contact Sue Marcroft on 01706 640001: Email: rochdale@gchc.co.uk • www.gchc.co.uk 33

• • • •

Will you be able to find carer(s) that can visit at the time I need care? What happens if a carer and myself are incompatible? Could a different carer be requested? What happens in the event of a medical emergency? Will the agency carer stay with my relative until help comes? Will they notify me of any problems? How will carers get into my home if I cannot answer the door? How will that information be kept secure?

About the agency • Do you have a standard contract for work with private clients? Can we see a copy? • What are your hourly charges? Are there anyminimum charges (such as a minimum number of hours per week)? • What happens on weekends and bank holidays? Is care provided? Is there an additional charge at these times? • How is payment required – by cheque, direct debit or some other way? How often is payment required? Monthly or weekly? • What insurance do you have to protect my home, for example, in the case of damage to property, the carer making a mistake, or the carer having an accident in my home? • How do you ensure quality of care is maintained? What are your quality assurance policies and procedures? • Who should I contact if I have problems with a carer or the service provided? • Is it possible to try you for a short trial period initially, to see how it works out?

Care Home & Home Care CQC Ratings By law, all care homes and home care agencies have to display the ratings the (CQC) Care Quality Commission gives them. They must display them in the places that people who use their services can easily see them. They must also show their ratings on their website, if they have one. • Outstanding: The service is performing exceptionally well. • Good: The service is performing well and meeting our expectations. • Requires improvement: The service isn’t performing as well as it should and we have told the service how it must improve. • Inadequate: The service is performing badly and we’ve taken action against the person or organisation that runs it. Read their latest report: www.cqc.org.uk/content/findservices-your-local-authority-area

Choosing the right care home Care homes may be arranged through the local authority but many people will want to arrange them independently. It is a good idea to visit several homes before making a choice. Make sure you spend enough time in each home to get a good idea of what it is like. Choosing the right care home

Choice of accommodation

Choosing a care home is one of the most important decisions you’ll ever make. You need to make sure it’s got everything you need, in a place you’ll be happy, at a price you can afford.

The law says that where the local authority is funding accommodation it must allow the person entering residential care to choose which care home they would prefer. Social services must first agree that the home is suitable for the person’s needs and that it would not cost more than they would normally pay for a home that would meet those needs. If the person chooses to go into a more expensive home, a relative or friend may be able to ‘top up’ the difference in cost.

When choosing a care home you need to recognise that your care needs are likely to increase over time. Choosing a care home • Make a shortlist of suitable care homes in your area that fall within your budget. • Request an information pack from the homes on your shortlist. • Request a copy of their contracts and/or terms and conditions. • Make sure they have vacancies or establish how long their waiting list is. • The cost of care varies from region to region – you could save money by relocating. • Don’t forget to take into account additional costs that may not be covered in your residential fees, such as meals and day trips.

What your choices are A list of all nursing and residential care homes within your locality can be found on the following pages. Every care home in England must be registered with the national regulatory body Care Quality Commission (CQC). They inspect each care home on a regular basis and write an inspection report for you to read. It is advisable to read this report before making a final decision. To check up-to-date information on the Nursing and Residential care homes within your locality visit: www.cqc.org.uk

• Check how much notice you need to give if you move out and how much notice you will be given if the home is to close. • If your funding is local-authority assisted, check that you pay the same rates as self-funders and find out whether a top-up payment is required. Check the care home’s official inspection report

How much is it going to cost? Care-home fees vary considerably around the country, but on average you should expect to pay approximately £28,500 a year for a residential care home and £37,500 if nursing care is required.

Always a warm welcome at Beechwood Lodge The newly built, state-of-the-art Beechwood Lodge care home offers the highest quality of personalised care in a contemporary and relaxed setting. Our professional, highly trained staff take the time to listen and get to know the people who live with us, enabling them to provide individualised care in an environment of personal choice and independence.

Your local council may be able to help with costs depending on your circumstances. Before visiting any care homes in person, you need to be very clear about what it is you’re looking for. Make a checklist of the things that are important to you, along with a list of questions to ask the managers and staff. Don’t be embarrassed – you’re about to make a lifechanging decision.

Please call:

01706 860369

berrycroftcare.co.uk

• Residential and specialised dementia care • Permanent, respite and day care • Flat screen TV, DVD player, mini fridge and telephone point in all bedrooms • Modern hairdressing salon • Delightful landscaped sensory gardens Beechwood Lodge, Meadow View, Norden, Rochdale OL12 7PB

Residential, Nursing Homes & Domiciliary

Residential Homes

Address

Area

Nursing Homes

Address

Area

Postcode

Telephone

Residential, Nursing Homes & Domiciliary Domiciliary

Address

Area

Postcode

Telephone

The independent regulator of health and social care in England

Providing information and support to people with dementia and their carers/families across Rochdale Part Newbold Buildings, 37-39 Oldham Road, Rochdale, Greater Manchester OL16 5QJ Tel: 01706 341 803

www.alzheimers.org.uk

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve. We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find, including performance ratings to help people choose care. Weâ&#x20AC;&#x2122;re the independent regulator of health and social care in England.

www.cqc.org.uk 36

Heywood, Middleton & Rochdale

Circle

Widen your social Circle and make 2016 the start of a new and more active life! Sign-up to Circle, make new friends, meet new people, visit new places and start having fun.

Circle is a membership organisation that was created by local people over 50, who wanted to find new and unique ways to do more and lead a flourishing life. It's easy to join or to buy as a gift for a friend or family member. The Circle group covers the following boroughs: Middleton, Heywood, Rochdale and the Pennines.

Great Social Life ...

Every month there are up to 30 social events for you to pick from. These range from meeting up for a coffee, a meal, a show, exhibitions, in fact anything Members suggest. YOU pick the things YOU want to do!

Coming Up ... These are just some of the activities Circle Members will be enjoying in 2016:

Call us on freephone

0800 112 3440 or 01706 751165

Email: hello@hmrcircle.org.uk or simply visit our website

www.hmrcircle.org.uk for full details.

• Coffee & Catch Up • Day trips out to York, Chester etc

We have a Friendly Helpers superb volunteering Holidays in the UK and abroad Circle Members get access programme with roles Stage shows in social hosting, admin, to a diverse network of local Helpers. Friendly and carefully Ten Pin Bowling practical help, vetted local people who can Quiz Nights support buddies etc. help with gardening, cleaning, Meals out Join in the fun!

• Music and Concerts • • • • •

• Museum and exhibition tours • Taster sessions of various activities

getting to grips with technology and odd jobs around the home.

Make 2016 your start of a new and more active life!